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Notice: glass surfaces on your vehicle, you could scratch the glass and/or cause damage to the rear window defogger. When cleaning the glass on your vehicle, use only a soft cloth and glass cleaner. Many cleaners contain solvents that may become concentrated in your vehicle’s breathing space. Before using cleaners, read and adhere to all safety instructions on the label. While cleaning your vehicle’s interior, maintain adequate ventilation by opening your vehicle’s doors and windows. Dust may be removed from small buttons and knobs using a small brush with soft bristles. Your GM dealer has a product for cleaning your vehicle’s glass. Should it become necessary, you can also obtain a product from your GM dealer to remove odors from your vehicle’s upholstery.
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Do not clean your vehicle using the following cleaners or techniques: (cid:127) Never use a knife or any other sharp object to
remove a soil from any interior surface.
(cid:127) Never use a stiff brush. It can cause damage to
your vehicle’s interior surfaces.
(cid:127) Never apply heavy pressure or rub aggressively
with a cleaning cloth. Use of heavy pressure can damage your interior and does not improve the effectiveness of soil removal.
(cid:127) Use only mild, neutral-pH soaps. Avoid laundry
detergents or dishwashing soaps with degreasers. Using too much soap will leave a residue that leaves streaks and attracts dirt. For liquid cleaners, about 20 drops per gallon (3.78 L) of water is a good guide.
(cid:127) Do not heavily saturate your upholstery
while cleaning.
(cid:127) Damage to your vehicle’s interior may result from the use of many organic solvents such as naptha, alcohol, etc.
Fabric/Carpet Use a vacuum cleaner with a soft brush attachment frequently to remove dust and loose dirt. A canister vacuum with a beater bar in the nozzle may only be used on floor carpet and carpeted floor mats. For soils, always try to remove them first with plain water or club soda. Before cleaning, gently remove as much of the soil as possible using one of the following techniques:
For liquids: gently blot the remaining soil with a paper towel. Allow the soil to absorb into the paper towel until no more can be removed. For solid dry soils: remove as much as possible and then vacuum.
To clean, use the following instructions: 1. Saturate a lint-free, clean white cloth with water or
club soda.
2. Wring the cloth to remove excess moisture. 3. Start on the outside edge of the soil and gently rub toward the center. Continue cleaning, using a clean area of the cloth each time it becomes soiled. 4. Continue to gently rub the soiled area until the
cleaning cloth remains clean.
5. If the soil is not completely removed, use a mild
soap solution and repeat the cleaning process that was used with plain water.
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(cid:127) (cid:127) If any of the soil remains, a commercial fabric cleaner or spot lifter may be necessary. When a commercial upholstery cleaner or spot lifter is to be used, test a small hidden area for colorfastness first. If the locally cleaned area gives any impression that a ring formation may result, clean the entire surface. After the cleaning process has been completed, a paper towel can be used to blot excess moisture from the fabric or carpet.
Leather A soft cloth dampened with water may be used to remove dust. If a more thorough cleaning is necessary, a soft cloth dampened with a mild soap solution can be used. Allow the leather to dry naturally. Do not use heat to dry. Never use steam to clean leather. Never use spot lifters or spot removers on leather. Many commercial leather cleaners and coatings that are sold to preserve and protect leather may permanently change the appearance and feel of your leather and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean your vehicle’s interior because they can alter the appearance by increasing the gloss in a non-uniform manner. Never use shoe polish on your leather.
Instrument Panel, Vinyl, and Other Plastic Surfaces A soft cloth dampened with water may be used to remove dust. If a more thorough cleaning is necessary, a clean soft cloth dampened with a mild soap solution can be used to gently remove dust and dirt. Never use spot lifters or removers on plastic surfaces. Many commercial cleaners and coatings that are sold to preserve and protect soft plastic surfaces may permanently change the appearance and feel of your interior and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean your vehicle’s interior because they can alter the appearance by increasing the gloss in a non-uniform manner. Some commercial products may increase gloss on your instrument panel. The increase in gloss may cause annoying reflections in the windshield and even make it difficult to see through the windshield under certain conditions.
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Care of Safety Belts Keep belts clean and dry.
{CAUTION:
Do not bleach or dye safety belts. If you do, it may severely weaken them. In a crash, they might not be able to provide adequate protection. Clean safety belts only with mild soap and lukewarm water.
Weatherstrips Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth. During very cold, damp weather frequent application may be required. See Part D: Recommended Fluids and Lubricants on page 6-21.
Washing Your Vehicle The paint finish on the vehicle provides beauty, depth of color, gloss retention, and durability. The best way to preserve the vehicle’s finish is to keep it clean by washing it often with lukewarm or cold water. Do not wash the vehicle in the direct rays of the sun. Use a car washing soap. Do not use strong soaps or chemical detergents. Be sure to rinse the vehicle well, removing all soap residue completely. GM-approved cleaning products can be obtained from your dealer. See Vehicle Care/Appearance Materials on page 5-76. Do not use cleaning agents that are petroleum based, or that contain acid or abrasives. All cleaning agents should be flushed promptly and not allowed to dry on the surface, or they could stain. Dry the finish with a soft, clean chamois or an all-cotton towel to avoid surface scratches and water spotting. High pressure car washes may cause water to enter the vehicle.
Cleaning Exterior Lamps/Lenses Use only lukewarm or cold water, a soft cloth and a car washing soap to clean exterior lamps and lenses. Follow instructions under Washing Your Vehicle on page 5-72.
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Finish Care Occasional waxing or mild polishing of the vehicle by hand may be necessary to remove residue from the paint finish. GM-approved cleaning products can be obtained from your dealer. See Vehicle Care/Appearance Materials on page 5-76. Notice: Machine compounding or aggressive polishing on a basecoat/clearcoat paint finish may damage it. Use only non-abrasive waxes and polishes that are made for a basecoat/clearcoat paint finish on your vehicle. The vehicle has a “basecoat/clearcoat” paint finish. The clearcoat gives more depth and gloss to the colored basecoat. Always use waxes and polishes that are non-abrasive and made for a basecoat/clearcoat paint finish. Foreign materials such as calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, etc., can damage the vehicle’s finish if they remain on painted surfaces. Wash the vehicle as soon as possible. If necessary, use non-abrasive cleaners that are marked safe for painted surfaces to remove foreign matter.
Exterior painted surfaces are subject to aging, weather, and chemical fallout that can take their toll over a period of years. To help keep the paint finish looking new, keep the vehicle in a garage or covered whenever possible.
Windshield and Wiper Blades If the windshield is not clear after using the windshield washer, or if the wiper blade chatters when running, wax, sap, or other material may be on the blade or windshield. Clean the outside of the windshield with a glass cleaning liquid or powder and water solution. The windshield is clean if beads do not form when it is rinsed with water. Grime from the windshield will stick to the wiper blades and affect their performance. Clean the blade by wiping vigorously with a cloth soaked in full-strength windshield washer solvent. Then rinse the blade with water. Check the wiper blades and clean them as necessary; replace blades that look worn.
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Convertible Top The vehicle’s convertible top should be cleaned often. However, high pressure car washes may cause water to enter your vehicle. When you hand wash the top, do it in partial shade. Use a mild soap, lukewarm water and a soft sponge. A chamois or cloth may leave lint on the top, and a brush can chafe the threads in the top fabric. Do not use detergents, harsh cleaners, solvents or bleaching agents. Wet the entire vehicle and wash the top evenly to avoid spots or rings. Let the soap remain on the fabric for a few minutes. When the top is really dirty, use a mild foam-type cleaner. Thoroughly rinse the entire vehicle, then let the top dry in direct sunlight. To protect the convertible top: (cid:127) After you wash the vehicle, make sure the top is
completely dry before you lower it.
(cid:127) Do not get any cleaner on the vehicle’s painted
finish; it could leave streaks. If you decide to go through an automatic car wash, ask the manager if the equipment could damage your top.
If you use strong soaps, chemicals,
Aluminum or Chrome-Plated Wheels The vehicle may be equipped with either aluminum or chrome-plated wheels. Keep the wheels clean using a soft clean cloth with mild soap and water. Rinse with clean water. After rinsing thoroughly, dry with a soft clean towel. A wax may then be applied. Notice: abrasive polishes, cleaners, brushes, or cleaners that contain acid on aluminum or chrome-plated wheels, you could damage the surface of the wheel(s). The repairs would not be covered by your warranty. Use only GM-approved cleaners on aluminum or chrome-plated wheels. The surface of these wheels is similar to the painted surface of your vehicle. Do not use strong soaps, chemicals, abrasive polishes, abrasive cleaners, cleaners with acid, or abrasive cleaning brushes on them because you could damage the surface. Do not use chrome polish on aluminum wheels. Notice: Using chrome polish on aluminum wheels could damage the wheels. The repairs would not be covered by your warranty. Use chrome polish on chrome wheels only. Use chrome polish only on chrome-plated wheels, but avoid any painted surface of the wheel, and buff off immediately after application.
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(cid:127) If you drive your vehicle through an
Notice: automatic car wash that has silicone carbide tire cleaning brushes, you could damage the aluminum or chrome-plated wheels. The repairs would not be covered by your warranty. Never drive a vehicle equipped with aluminum or chrome-plated wheels through an automatic car wash that uses silicone carbide tire cleaning brushes. Do not take your vehicle through an automatic car wash that has silicone carbide tire cleaning brushes. These brushes can also damage the surface of these wheels.
Tires To clean the tires, use a stiff brush with tire cleaner. Notice: Using petroleum-based tire dressing products on your vehicle may damage the paint finish and/or tires. When applying a tire dressing, always wipe off any overspray from all painted surfaces on your vehicle.
Sheet Metal Damage If the vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection. Original manufacturer replacement parts will provide the corrosion protection while maintaining the warranty.
Finish Damage Any stone chips, fractures or deep scratches in the finish should be repaired right away. Bare metal will corrode quickly and may develop into major repair expense. Minor chips and scratches can be repaired with touch-up materials available from your GM dealer. Larger areas of finish damage can be corrected in your GM dealer’s body and paint shop.
Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, corrosion and rust can develop on the underbody parts such as fuel lines, frame, floor pan, and exhaust system even though they have corrosion protection. At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and debris can collect. Dirt packed in close areas of the frame should be loosened before being flushed. Your dealer or an underbody car washing system can do this for you.
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Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on the vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and small, irregular dark spots etched into the paint surface. Although no defect in the paint job causes this, GM will repair, at no charge to the owner, the surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles (20 000 km) of purchase, whichever occurs first.
Vehicle Care/Appearance Materials
Description
Polishing Cloth Wax-Treated Tar and Road Oil Remover Chrome Cleaner and Polish Vinyl Cleaner
Glass Cleaner
Usage
Interior and exterior polishing cloth. Removes tar, road oil and asphalt. Use on chrome or stainless steel. Cleans vinyl. Removes dirt, grime, smoke and fingerprints.
Description
Usage
Chrome and Wire Wheel Cleaner
Finish Enhancer
Swirl Remover Polish
Cleaner Wax
Foaming Tire Shine Low Gloss
Wash Wax Concentrate
Spot Lifter
Odor Eliminator
Removes dirt and grime from chrome wheels and wire wheel covers. Removes dust, fingerprints, and surface contaminants. Spray on wipe off. Removes swirl marks, fine scratches and other light surface contamination. Removes light scratches and protects finish. Cleans, shines and protects in one easy step, no wiping necessary. Medium foaming shampoo. Cleans and lightly waxes. Biodegradable and phosphate free. Quickly and easily removes spots and stains from carpets, vinyl and cloth upholstery. Odorless spray odor eliminator used on fabrics, vinyl, leather and carpet.
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Vehicle Identification
Vehicle Identification Number (VIN)
This is the legal identifier for your vehicle. It appears on a plate in the front corner of the instrument panel, on the driver’s side. You can see it if you look through the windshield from outside your vehicle. The VIN also appears on the Vehicle Certification and Service Parts labels and the certificates of title and registration. Engine Identification The eighth character in the VIN is the engine code. This code will help you identify your vehicle’s engine, specifications, and replacement parts.
Service Parts Identification Label You will find this label on the inside of the glove box. It is very helpful if you ever need to order parts. On this label, you will find the following: (cid:127) VIN (cid:127) Model designation (cid:127) Paint information (cid:127) Production options and special equipment Be sure that this label is not removed from the vehicle. Electrical System
Add-On Electrical Equipment Notice: Don’t add anything electrical to your vehicle unless you check with your dealer first. Some electrical equipment can damage your vehicle and the damage wouldn’t be covered by your warranty. Some add-on electrical equipment can keep other components from working as they should. Your vehicle has an airbag system. Before attempting to add anything electrical to your vehicle, see Servicing Your Airbag-Equipped Vehicle on page 1-41.
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Headlamp Wiring The headlamp wiring is protected by fuses. An electrical overload will cause the lamps to remain off. If this happens, have your headlamp wiring checked right away.
Power Windows and Other Power Options Circuit breakers protect the power windows and other power accessories. When the current load is too heavy, the circuit breaker opens and closes, protecting the circuit until the problem is fixed or goes away.
Fuses and Circuit Breakers The wiring circuits in your vehicle are protected from short circuits by a combination of J-Case fuses, mini-fuses and circuit breakers. This greatly reduces the chance of fires caused by electrical problems.
Look at the silver-colored band inside the fuse. If the band is broken or melted, replace the fuse. Be sure you replace a bad fuse with a new one of the identical size and rating. If you ever have a problem on the road and do not have a spare fuse, you can borrow one that has the same amperage. Just pick some feature of your vehicle that you can get along without – like the radio or cigarette lighter – and use its fuse, if it is the correct amperage. Replace it as soon as you can.
Floor Console Fuse Block The floor console fuse block is located on the passenger’s side of the vehicle under the carpet. Remove the fuse block cover to access the fuses. Use the fuse puller to remove fuses.
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Fuses
10
11
12
13
14
15
16
17
18
19
20
21
22
23
2425
26
27
28
29
30
31
32Usage Climate Control System, PassKey 3+ Empty Spare Airbag Spare Wiper Climate Control System, Ignition Blank Blank Steering Wheel Controls Spare Spare Blank Radio Sensing and Diagnostic Module Engine Control Module, Transmission Control Module Door Locks Interior Lamps Blank Power Windows Climate Control System Blank Retained Accessory Power
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Fuses
Usage Fuse Puller Spare Spare Spare Spare Amplifier Cluster Ignition Switch, PassKey 3+ Spare
Underhood Fuse Block The underhood fuse block is located in the engine compartment on the passenger’s side of the vehicle. Lift the cover for access to the fuse block. To remove fuses, use the fuse puller, or hold the end of the fuse between your thumb and index finger and pull straight out. See Engine Compartment Overview on page 5-12 for more information on location.
Fuses
Usage Empty Rear Window Defogger
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Fuses
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26Usage Empty Body Control Module 3
Crank Body Control Module 2
Body Control Module Cooling Fan 2
Empty Trunk Trunk Empty Fuel Pump Rear Defogger Relay Air Conditioning Clutch Empty Empty Trunk Release Fuel Pump Empty Mirrors Air Conditioning Empty Cooling Fan 2 Relay Fuse Puller Powertrain RelayFuses
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49Usage Empty Empty Data Link Connector Outlet Empty Empty Emissions Crank Relay Empty Empty Empty Empty Empty Cooling Fan Empty Engine Control Module Engine Control Module, Transmission Anti-lock Brake System Injectors, Ignition Module Back-up Lamps Empty Empty Low Beam Daytime Running Lamps
Fuses
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72Usage Low Beam Daytime Running Lamps Relay Run, Crank Relay Windshield Wiper Relay Fog Lamps Fog Lamps Relay Horn S Band, OnStar® Anti-lock Brake System Wiper Diode Windshield Wiper Horn Anti-lock Brake System Instrument Panel Ignition Driver’s Side High Beam Canister Vent Driver’s Side Low Beam Passenger’s Side Low Beam Passenger’s Side High Beam Parking Lamps Relay Parking Lamps Windshield Wiper Relay Low Beam High Beam
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Capacities and Specifications The following approximate capacities are given in English and metric conversions. Please refer to Part D: Recommended Fluids and Lubricants on page 6-21 for more information.
Application
Cooling System Engine Oil with Filter Fuel Tank Transmission, Automatic (Complete Drain and Refill) Transmission, Manual (Complete Drain and Refill) Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the appropriate level, as recommended in this manual.
English 7.9 qt 5.0 qt 13.8 gal 9.5 qt 2.75 qt 100 lb ft
Metric 7.5 L 4.7 L 62.7 L 9.0 L 2.6 L
140 Y
Capacities
Engine Specifications
Engine
2.4L L4
VIN Code
Transmission
Automatic
Manual
Spark Plug Gap
0.042 inch (1.06 mm)
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Section 6
Maintenance Schedule
Maintenance Schedule ......................................6-2
Introduction ...................................................6-2
Maintenance Requirements ..............................6-2
Your Vehicle and the Environment ....................6-2
How This Section is Organized .........................6-2
Part A: Scheduled Maintenance Services ...........6-4
Using the Maintenance Schedule ......................6-4
Scheduled Maintenance ...................................6-4
Part B: Owner Checks and Services ................6-13
At Each Fuel Fill ..........................................6-13
At Least Once a Month .................................6-14
At Least Twice a Year ...................................6-14At Least Once a Year ...................................6-15
Part C: Periodic Maintenance Inspections .........6-19
Steering and Suspension Inspection ................6-19
Exhaust System Inspection ............................6-19
Fuel System Inspection ..................................6-19
Engine Cooling System Inspection ...................6-20
Throttle System Inspection .............................6-20
Brake System Inspection ................................6-20
Part D: Recommended Fluids and Lubricants ....6-21
Normal Maintenance Replacement Parts ............6-23
Part E: Maintenance Record ...........................6-246-1
Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. Improper vehicle maintenance can even affect the quality of the air we breathe. Improper fluid levels or the wrong tire inflation can increase the level of emissions from your vehicle. To help protect our environment, and to keep your vehicle in good condition, be sure to maintain your vehicle properly.
How This Section is Organized This maintenance schedule is divided into five parts: “Part A: Scheduled Maintenance Services” explains what to have done and how often. Some of these services can be complex, so unless you are technically qualified and have the necessary equipment, you should let your GM dealer’s service department do these jobs. Your GM dealer has GM-trained and supported service people that will perform the work using genuine GM parts.
Maintenance Schedule
Introduction Important: Keep engine oil at the proper level and change as recommended.
Have you purchased the GM Protection Plan? The Plan supplements your new vehicle warranties. See your Warranty and Owner Assistance booklet or your dealer for details.
Maintenance Requirements Maintenance intervals, checks, inspections and recommended fluids and lubricants as prescribed in this manual are necessary to keep your vehicle in good working condition. Any damage caused by failure to follow scheduled maintenance may not be covered by warranty.
6-2
{CAUTION:
Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, have a qualified technician do the work. See Doing Your Own Service Work on page 5-4.
If you want to purchase service information, see Service Publications Ordering Information on page 7-15.
“Part B: Owner Checks and Services” tells you what should be checked and when. It also explains what you can easily do to help keep your vehicle in good condition. “Part C: Periodic Maintenance Inspections” explains important inspections that your dealer’s service department can perform for you. “Part D: Recommended Fluids and Lubricants” lists some recommended products necessary to help keep your vehicle properly maintained. These products, or their equivalents, should be used whether you do the work yourself or have it done. “Part E: Maintenance Record” is a place for you to record and keep track of the maintenance performed on your vehicle. Keep your maintenance receipts. They may be needed to qualify your vehicle for warranty repairs.
6-3
Part A: Scheduled Maintenance Services In this part are scheduled maintenance services which are to be performed at the mileage intervals specified.
Using the Maintenance Schedule We at General Motors want to keep your vehicle in good working condition. But we do not know exactly how you will drive it. You may drive short distances only a few times a week. Or you may drive long distances all the time in very hot, dusty weather. You may use your vehicle in making deliveries. Or you may drive it to work, to do errands or in many other ways. Because of the different ways people use their vehicles, maintenance needs may vary. You may need more frequent checks and replacements. So please read the following and note how you drive. If you have questions on how to keep your vehicle in good condition, see your dealer. This part tells you the maintenance services you should have done and when to schedule them. When you go to your dealer for your service needs, you will know that GM-trained and supported service people will perform the work using genuine GM parts.
6-4
The proper fluids and lubricants to use are listed in Part D. Make sure whoever services your vehicle uses these. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. These schedules are for vehicles that:
carry passengers and cargo within recommended limits. You will find these on the tire and loading information label. See Loading Your Vehicle on page 4-29. are driven on reasonable road surfaces within legal driving limits. use the recommended fuel. See Gasoline Octane on page 5-5.
Scheduled Maintenance The services shown in this schedule up to 100,000 miles (160 000 km) should be repeated after 100,000 miles (160 000 km) at the same intervals for the life of this vehicle. The services shown at 150,000 miles (240 000 km) should be repeated at the same interval after 150,000 miles (240 000 km) for the life of this vehicle. See Part B: Owner Checks and Services on page 6-13
and Part C: Periodic Maintenance Inspections on page 6-19.(cid:127) (cid:127) (cid:127) Footnotes † The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle’s useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded. * If your vehicle has a Driver Information Center (DIC), it also has the GM Oil Life System, a computer system that lets you know when to change the oil and filter. This is based on engine revolutions and engine temperature and not on mileage. Based on driving conditions, the mileage at which an oil change will be indicated can vary considerably. For the oil life system to work properly, you must reset the system every time the oil is changed.
When the system has calculated that oil life has been diminished, it will indicate that an oil change is necessary. A CHANGE OIL SOON message on the Driver Information Center (DIC) will come on. See DIC Warnings and Messages on page 3-38. Change your oil as soon as possible within the next two times you stop for fuel. See Engine Oil on page 5-13. It is possible that, if you are driving under the best conditions, the oil life system may not indicate that an oil change is necessary for over a year. However, your engine oil and filter must be changed at least once a year and at this time the system must be reset. It is also important to check your oil regularly and keep it at the proper level. If the system is ever reset accidentally, you must change your oil at 3,000 miles (5 000 km) since your last oil change. Remember to reset the oil life system whenever the oil is changed. See Engine Oil Life System on page 5-16 for information on resetting the system. + A good time to check your brakes is during tire rotation. See Brake System Inspection on page 6-20.
6-5
15,000 Miles (24 000 km) ❑ Vehicles with Driver Information Center (DIC): The Engine Oil Life System will tell you when to change the engine oil and filter. See Engine Oil Life System on page 5-16. An Emission Control Service. (See footnote *)
❑ Vehicles without Driver Information Center: Change
engine oil and filter (or every 3 months, whichever occurs first). An Emission Control Service. Inspect engine air cleaner filter. If necessary, replace the filter. If vehicle is driven in dusty/dirty conditions, inspect filter at every engine oil change. See Engine Air Cleaner/Filter on page 5-18 for more information.
❑ Rotate tires. See Tire Inspection and Rotation on
page 5-51 for proper rotation pattern and additional information. (See footnote +.)
5,000 Miles (8 000 km) ❑ Vehicles with Driver Information Center (DIC): The
Engine Oil Life System will tell you when to change the engine oil and filter. See Engine Oil Life System on page 5-16. An Emission Control Service. (See footnote *)
❑ Vehicles without Driver Information Center: Change
engine oil and filter (or every 3 months, whichever occurs first). An Emission Control Service.
❑ Rotate tires. See Tire Inspection and Rotation on
page 5-51 for proper rotation pattern and additional information. (See footnote +.)
10,000 Miles (16 000 km) ❑ Vehicles with Driver Information Center (DIC): The Engine Oil Life System will tell you when to change the engine oil and filter. See Engine Oil Life System on page 5-16. An Emission Control Service. (See footnote *)
❑ Vehicles without Driver Information Center: Change
engine oil and filter (or every 3 months, whichever occurs first). An Emission Control Service.
❑ Rotate tires. See Tire Inspection and Rotation on
page 5-51 for proper rotation pattern and additional information. (See footnote +.)
6-6
❑ 30,000 Miles (48 000 km) ❑ Vehicles with Driver Information Center (DIC): The Engine Oil Life System will tell you when to change the engine oil and filter. See Engine Oil Life System on page 5-16. An Emission Control Service. (See footnote *)
❑ Vehicles without Driver Information Center: Change
engine oil and filter (or every 3 months, whichever occurs first). An Emission Control Service. Inspect engine air cleaner filter. If necessary, replace the filter. If vehicle is driven in dusty/dirty conditions, inspect filter at every engine oil change. See Engine Air Cleaner/Filter on page 5-18 for more information.
❑ Rotate tires. See Tire Inspection and Rotation on
page 5-51 for proper rotation pattern and additional information. (See footnote +.)
20,000 Miles (32 000 km) ❑ Vehicles with Driver Information Center (DIC): The Engine Oil Life System will tell you when to change the engine oil and filter. See Engine Oil Life System on page 5-16. An Emission Control Service. (See footnote *)
❑ Vehicles without Driver Information Center: Change
engine oil and filter (or every 3 months, whichever occurs first). An Emission Control Service.
❑ Rotate tires. See Tire Inspection and Rotation on
page 5-51 for proper rotation pattern and additional information. (See footnote +.)
25,000 Miles (40 000 km) ❑ Vehicles with Driver Information Center (DIC): The Engine Oil Life System will tell you when to change the engine oil and filter. See Engine Oil Life System on page 5-16. An Emission Control Service. (See footnote *)
❑ Vehicles without Driver Information Center: Change
engine oil and filter (or every 3 months, whichever occurs first). An Emission Control Service.
❑ Rotate tires. See Tire Inspection and Rotation on
page 5-51 for proper rotation pattern and additional information. (See footnote +.)
6-7
❑ 35,000 Miles (56 000 km) ❑ Vehicles with Driver Information Center (DIC): The Engine Oil Life System will tell you when to change the engine oil and filter. See Engine Oil Life System on page 5-16. An Emission Control Service. (See footnote *)
❑ Vehicles without Driver Information Center: Change
engine oil and filter (or every 3 months, whichever occurs first). An Emission Control Service.
❑ Rotate tires. See Tire Inspection and Rotation on
page 5-51 for proper rotation pattern and additional information. (See footnote +.)
40,000 Miles (64 000 km) ❑ Vehicles with Driver Information Center (DIC): The Engine Oil Life System will tell you when to change the engine oil and filter. See Engine Oil Life System on page 5-16. An Emission Control Service. (See footnote *)
❑ Vehicles without Driver Information Center: Change
engine oil and filter (or every 3 months, whichever occurs first). An Emission Control Service.
❑ Rotate tires. See Tire Inspection and Rotation on
page 5-51 for proper rotation pattern and additional information. (See footnote +.)
45,000 Miles (72 000 km) ❑ Vehicles with Driver Information Center (DIC): The Engine Oil Life System will tell you when to change the engine oil and filter. See Engine Oil Life System on page 5-16. An Emission Control Service. (See footnote *)
❑ Vehicles without Driver Information Center: Change
engine oil and filter (or every 3 months, whichever occurs first). An Emission Control Service.
❑ Replace engine air cleaner filter. See Engine Air Cleaner/Filter on page 5-18 for more information.
50,000 Miles (80 000 km) ❑ Vehicles with Driver Information Center (DIC): The Engine Oil Life System will tell you when to change the engine oil and filter. See Engine Oil Life System on page 5-16. An Emission Control Service. (See footnote *)
❑ Vehicles without Driver Information Center: Change
engine oil and filter (or every 3 months, whichever occurs first). An Emission Control Service.
❑ Rotate tires. See Tire Inspection and Rotation on
page 5-51 for proper rotation pattern and additional information. (See footnote +.)
6-8
60,000 Miles (96 000 km) ❑ Vehicles with Driver Information Center (DIC): The Engine Oil Life System will tell you when to change the engine oil and filter. See Engine Oil Life System on page 5-16. An Emission Control Service. (See footnote *)
❑ Vehicles without Driver Information Center: Change
engine oil and filter (or every 3 months, whichever occurs first). An Emission Control Service. Inspect engine air cleaner filter. If necessary, replace the filter. If vehicle is driven in dusty/dirty conditions, inspect filter at every engine oil change. See Engine Air Cleaner/Filter on page 5-18 for more information.
❑ Rotate tires. See Tire Inspection and Rotation on
page 5-51 for proper rotation pattern and additional information. (See footnote +.)
❑ Change automatic transmission fluid and filter if the vehicle is mainly driven under one or more of these conditions:
− In heavy city traffic where the outside
temperature regularly reaches 90°F (32°C) or higher.
− In hilly or mountainous terrain. − Uses such as found in taxi, police, or delivery
service.
If you do not use your vehicle under any of these conditions, change the fluid and filter at 100,000 miles (160 000 km). 55,000 Miles (88 000 km) ❑ Vehicles with Driver Information Center (DIC): The Engine Oil Life System will tell you when to change the engine oil and filter. See Engine Oil Life System on page 5-16. An Emission Control Service. (See footnote *)
❑ Vehicles without Driver Information Center: Change
engine oil and filter (or every 3 months, whichever occurs first). An Emission Control Service.
❑ Rotate tires. See Tire Inspection and Rotation on
page 5-51 for proper rotation pattern and additional information. (See footnote +.)
6-9
❑ 65,000 Miles (104 000 km) ❑ Vehicles with Driver Information Center (DIC): The Engine Oil Life System will tell you when to change the engine oil and filter. See Engine Oil Life System on page 5-16. An Emission Control Service. (See footnote *)
❑ Vehicles without Driver Information Center: Change
engine oil and filter (or every 3 months, whichever occurs first). An Emission Control Service.
❑ Rotate tires. See Tire Inspection and Rotation on
page 5-51 for proper rotation pattern and additional information. (See footnote +.)
70,000 Miles (112 000 km) ❑ Vehicles with Driver Information Center (DIC): The Engine Oil Life System will tell you when to change the engine oil and filter. See Engine Oil Life System on page 5-16. An Emission Control Service. (See footnote *)
❑ Vehicles without Driver Information Center: Change
engine oil and filter (or every 3 months, whichever occurs first). An Emission Control Service.
❑ Rotate tires. See Tire Inspection and Rotation on
page 5-51 for proper rotation pattern and additional information. (See footnote +.)
6-10
75,000 Miles (120 000 km) ❑ Vehicles with Driver Information Center (DIC): The Engine Oil Life System will tell you when to change the engine oil and filter. See Engine Oil Life System on page 5-16. An Emission Control Service. (See footnote *)
❑ Vehicles without Driver Information Center: Change
engine oil and filter (or every 3 months, whichever occurs first). An Emission Control Service. Inspect engine air cleaner filter. If necessary, replace the filter. If vehicle is driven in dusty/dirty conditions, inspect filter at every engine oil change. See Engine Air Cleaner/Filter on page 5-18 for more information.
80,000 Miles (128 000 km) ❑ Vehicles with Driver Information Center (DIC): The Engine Oil Life System will tell you when to change the engine oil and filter. See Engine Oil Life System on page 5-16. An Emission Control Service. (See footnote *)
❑ Vehicles without Driver Information Center: Change
engine oil and filter (or every 3 months, whichever occurs first). An Emission Control Service.
❑ Rotate tires. See Tire Inspection and Rotation on
page 5-51 for proper rotation pattern and additional information. (See footnote +.)
❑ 95,000 Miles (152 000 km) ❑ Vehicles with Driver Information Center (DIC): The Engine Oil Life System will tell you when to change the engine oil and filter. See Engine Oil Life System on page 5-16. An Emission Control Service. (See footnote *)
❑ Vehicles without Driver Information Center: Change
engine oil and filter (or every 3 months, whichever occurs first). An Emission Control Service.
❑ Rotate tires. See Tire Inspection and Rotation on
page 5-51 for proper rotation pattern and additional information. (See footnote +.)
85,000 Miles (136 000 km) ❑ Vehicles with Driver Information Center (DIC): The Engine Oil Life System will tell you when to change the engine oil and filter. See Engine Oil Life System on page 5-16. An Emission Control Service. (See footnote *)
❑ Vehicles without Driver Information Center: Change
engine oil and filter (or every 3 months, whichever occurs first). An Emission Control Service.
❑ Rotate tires. See Tire Inspection and Rotation on
page 5-51 for proper rotation pattern and additional information. (See footnote +.)
90,000 Miles (144 000 km) ❑ Vehicles with Driver Information Center (DIC): The Engine Oil Life System will tell you when to change the engine oil and filter. See Engine Oil Life System on page 5-16. An Emission Control Service. (See footnote *)
❑ Vehicles without Driver Information Center: Change
engine oil and filter (or every 3 months, whichever occurs first). An Emission Control Service.
❑ Replace engine air cleaner filter. See Engine Air Cleaner/Filter on page 5-18 for more information. ❑ Rotate tires. See Tire Inspection and Rotation on
page 5-51 for proper rotation pattern and additional information. (See footnote +.)
6-11
150,000 Miles (240 000 km) ❑ Drain, flush, and refill cooling system (or every
60 months since last service, whichever occurs first). This service can be complex; you should have your dealer perform this service. See Engine Coolant on page 5-19 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap, and neck. Pressure test the cooling system and pressure cap. An Emission Control Service. Inspect engine accessory drive belt. Visually inspect belt for fraying, excessive cracks, or obvious damage. Replace belt if necessary. An Emission Control Service.
100,000 Miles (160 000 km) ❑ Vehicles with Driver Information Center (DIC): The Engine Oil Life System will tell you when to change the engine oil and filter. See Engine Oil Life System on page 5-16. An Emission Control Service. (See footnote *)
❑ Vehicles without Driver Information Center: Change
engine oil and filter (or every 3 months, whichever occurs first). An Emission Control Service.
❑ Rotate tires. See Tire Inspection and Rotation on
page 5-51 for proper rotation pattern and additional information. (See footnote +.)
❑ Replace spark plugs. An Emission Control Service. ❑ Change automatic transmission fluid and filter if the vehicle is mainly driven under one or more of these conditions:
− In heavy city traffic where the outside
temperature regularly reaches 90°F (32°C) or higher.
− In hilly or mountainous terrain. − Uses such as found in taxi, police, or delivery
service.
If you have not used your vehicle under severe service conditions listed previously and, therefore, have not changed your automatic transmission fluid, change both the fluid and filter.
6-12
❑ Part B: Owner Checks and Services Listed in this part are owner checks and services which should be performed at the intervals specified to help ensure the safety, dependability and emission control performance of your vehicle. Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Part D.
At Each Fuel Fill It is important for you or a service station attendant to perform these underhood checks at each fuel fill.
Engine Oil Level Check Check the engine oil level and add the proper oil if necessary. See Engine Oil on page 5-13 for further details. Engine Coolant Level Check Check the engine coolant level and add DEX-COOL® coolant mixture if necessary. See Engine Coolant on page 5-19 for further details. Windshield Washer Fluid Level Check Check the windshield washer fluid level in the windshield washer fluid reservoir and add the proper fluid if necessary. See Windshield Washer Fluid on page 5-30
for further details.6-13
At Least Once a Month Tire Inspection and Inflation Check Visually inspect your tires for wear and make sure tires are inflated to the correct pressures. See Tires on page 5-44 for further details.
At Least Twice a Year Restraint System Check Make sure the safety belt reminder light and all your belts, buckles, latch plates, retractors and anchorages are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also look for any opened or broken airbag coverings, and have them repaired or replaced. The airbag system does not need regular maintenance.
Wiper Blade Check Inspect wiper blades for wear or cracking. Replace blade inserts that appear worn or damaged or that streak or miss areas of the windshield. Also see Windshield and Wiper Blades on page 5-73. Weatherstrip Lubrication Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth. During very cold, damp weather more frequent application may be required. See Part D: Recommended Fluids and Lubricants on page 6-21. Manual Transmission Check It is not necessary to check the transmission fluid level. Check for leaks. A fluid leak is the only reason for fluid loss. Have the system inspected and repaired if needed.
6-14
Automatic Transmission Inspection It is not necessary to check the transmission fluid level. A transmission fluid leak is the only reason for fluid loss. Check for leaks. If a leak occurs, take the vehicle to your dealer and have it repaired as soon as possible. Hydraulic Clutch System Check Check the fluid level in the brake system and clutch system reservoir. See Hydraulic Clutch on page 5-19. A fluid loss in the brake or clutch hydraulic system could indicate a problem. Have the system inspected and repaired at once.
At Least Once a Year Key Lock Cylinders Service Lubricate the key lock cylinders with the lubricant specified in Part D. Body Lubrication Service Lubricate all hood latch assemblies, secondary latch, pivots, spring anchor, release pawl, hood and body door hinges, rear compartment, and any folding seat hardware. Part D tells you what to use. More frequent lubrication may be required when exposed to a corrosive environment.
6-15
Starter Switch Check
{CAUTION:
When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.
1. Before you start, be sure you have enough room
around the vehicle.
2. Firmly apply both the parking brake and the regular
brake. See Parking Brake on page 2-24. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts.
3. On automatic transmission vehicles, try to start the
engine in each gear. The vehicle should start only in PARK (P) or NEUTRAL (N). If the vehicle starts in any other position, your vehicle needs service. On manual transmission vehicles, put the shift lever in NEUTRAL, push the clutch down halfway, and try to start the engine. The vehicle should start only when the clutch is pushed down all the way to the floor. If the vehicle starts when the clutch is not pushed all the way down, your vehicle needs service.
6-16
Automatic Transmission Shift Lock Control System Check
{CAUTION:
When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.
1. Before you start, be sure you have enough room around the vehicle. It should be parked on a level surface.
2. Firmly apply the parking brake. See Parking Brake
on page 2-24
Be ready to apply the regular brake immediately if the vehicle begins to move.3. With the engine off, turn the ignition to RUN, but do
not start the engine. Without applying the regular brake, try to move the shift lever out of PARK (P) with normal effort. If the shift lever moves out of PARK (P), your vehicle needs service.
Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition to LOCK in each shift lever position. (cid:127) With an automatic transmission, the ignition should
turn to LOCK only when the shift lever is in PARK (P). The key should come out only in LOCK. (cid:127) With a manual transmission, the key should come
out only in LOCK.
Turn the steering wheel to the left and to the right. It should only lock when turned to the right.
6-17
To check the PARK (P) mechanism’s holding ability: With the engine running, shift to PARK (P). Then release the parking brake followed by the regular brake.
Underbody Flushing Service At least every spring, use plain water to flush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect.
Parking Brake and Automatic Transmission Park (P) Mechanism Check
{CAUTION:
When you are doing this check, your vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of your vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move.
Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake.
To check the parking brake’s holding ability: With the engine running and transmission in NEUTRAL (N), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only.
6-18
(cid:127) (cid:127) Part C: Periodic Maintenance Inspections Listed in this part are inspections and services which should be performed at least twice a year (for instance, each spring and fall). You should let your dealer’s service department do these jobs. Make sure any necessary repairs are completed at once. Proper procedures to perform these services may be found in a service manual. See Service Publications Ordering Information on page 7-15.
Steering and Suspension Inspection Inspect the front and rear suspension and steering system for damaged, loose or missing parts, signs of wear or lack of lubrication. Inspect the power steering lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc.
Exhaust System Inspection Inspect the complete exhaust system. Inspect the body near the exhaust system. Look for broken, damaged, missing or out-of-position parts as well as open seams, holes, loose connections or other conditions which could cause a heat build-up in the floor pan or could let exhaust fumes into the vehicle. See Engine Exhaust on page 2-28.
Fuel System Inspection Inspect the complete fuel system for damage or leaks.
6-19
Brake System Inspection Inspect the complete system. Inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect other brake parts, including calipers, parking brake, etc. You may need to have your brakes inspected more often if your driving habits or conditions result in frequent braking.
Engine Cooling System Inspection Inspect the hoses and have them replaced if they are cracked, swollen or deteriorated. Inspect all pipes, fittings and clamps; replace as needed. Clean the outside of the radiator and air conditioning condenser. To help ensure proper operation, a pressure test of the cooling system and pressure cap is recommended at least once a year.
Throttle System Inspection Inspect the throttle system for interference or binding, and for damaged or missing parts. Replace parts as needed. Replace any components that have high effort or excessive wear. Do not lubricate accelerator and cruise control cables.
6-20
Part D: Recommended Fluids and Lubricants Fluids and lubricants identified below by name, part number, or specification may be obtained from your dealer.
Usage
Engine Oil
Engine Coolant
Fluid/Lubricant Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute Certified for Gasoline Engines starburst symbol. GM Goodwrench® oil meets all the requirements for your vehicle. To determine the proper viscosity for your vehicle’s engine, see Engine Oil on page 5-13. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 5-19.
Usage
Fluid/Lubricant
Hydraulic Brake
System Hydraulic
Clutch System
Power Steering
System
Windshield
Washer
Manual
Transmission
Automatic
Transmission
Key Lock Cylinders
Delco® Supreme 11 Brake Fluid or equivalent DOT-3 brake fluid. Delco® Supreme 11 Brake Fluid or equivalent DOT-3 brake fluid. GM Power Steering Fluid (GM Part No. U.S. 89021184, in Canada 89021186).
Optikleen® Washer Solvent.
Manual Transmission Fluid (GM Part No. U.S. 89021806, in Canada 89021807). DEXRON®-VI Automatic Transmission Fluid. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).
6-21
Usage
Fluid/Lubricant
Usage
Fluid/Lubricant
Hood Latch Assembly, Secondary
Latch, Pivots, Spring Anchor, and Release
Pawl
Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Hood and Door
Hinges
Weatherstrip Conditioning
Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887).
Rear Axle
Rear Axle (Limited-Slip Differential)
Chassis
Lubrication
SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 12378261, in Canada 10953455) meeting GM Specification 9986115. SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 12378261, in Canada 10953455) meeting GM Specification 9986115. With a complete drain and refill add 4 ounces (118 ml) of Limited-Slip Axle Lubricant Additive (GM Part No. U.S. 1052358, in Canada 992694) where required. See Rear Axle on page 5-39. Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
6-22
Normal Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your GM dealer.
Normal Maintenance Replacement Parts
Part
GM Part Number
Engine Air Cleaner/Filter Engine Oil Filter Spark Plugs Windshield Wiper Blade (Hook Type) Driver’s Side — 16 inches (40 cm) Passenger’s Side — 22 inches (55 cm)
15287103
24460713
1259923210344209
10344210ACDelco® Part
Number
—
PF2244G
41-981
— —
6-23
Part E: Maintenance Record After the scheduled services are performed, record the date, odometer reading and who performed the service and any additional information from “Owner Checks and Services” or “Periodic Maintenance” on the following record pages. Also, you should retain all maintenance receipts.
Maintenance Record
Date
Odometer Reading
Serviced By
Maintenance Record
6-24
Date
Odometer Reading
Serviced By
Maintenance Record
Maintenance Record (cont’d)
6-25
Date
Odometer Reading
Serviced By
Maintenance Record
Maintenance Record (cont’d)
6-26
Section 7
Customer Assistance and Information
Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-3
Customer Assistance for Text Telephone(TTY) Users ................................................7-4
Customer Assistance Offices ............................7-4
GM Mobility Reimbursement Program ................7-5
Roadside Assistance Program ..........................7-6
Courtesy Transportation ...................................7-7
Vehicle Data Collection and Event DataRecorders ..................................................7-9
Collision Damage Repair ................................7-11Reporting Safety Defects ................................7-14
Reporting Safety Defects to the United States
Government ..............................................7-14
Reporting Safety Defects to the Canadian
Government ..............................................7-14
Reporting Safety Defects to General Motors ........7-15
Service Publications Ordering Information .........7-157-1
Customer Assistance and Information
Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Pontiac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager.
STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Pontiac Customer Assistance Center by calling 1-800-762-2737. In Canada, contact GM of Canada Customer Communication Centre in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French).
7-2
We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: (cid:127) Vehicle Identification Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.
(cid:127) Dealership name and location. (cid:127) Vehicle delivery date and present mileage. When contacting Pontiac, please remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern.
STEP THREE: Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the BBB Auto Line Program to enforce any additional rights you may have. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.
You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address:
BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.
Online Owner Center The Owner Center is a resource for your GM ownership needs. Specific vehicle information can be found in one place. The Online Owner Center allows you to: (cid:127) Get e-mail service reminders. (cid:127) Access information about your specific vehicle,
including tips and videos and an electronic version of this owner’s manual (United States only).
(cid:127) Keep track of your vehicle’s service history and
maintenance schedule. Find GM dealers for service nationwide.
(cid:127) Receive special promotions and privileges only
available to members (United States only).
Refer to the web for updated information. To register your vehicle, visit www.MyGMLink.com (United States) or My GM Canada within www.gmcanada.com (Canada).
7-3
(cid:127) Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Pontiac has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Pontiac by dialing: 1-800-833-PONT (7668). (TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices Pontiac encourages customers to call the toll-free number for assistance. If a U.S. customer wishes to write to Pontiac, the letter should be addressed to Pontiac’s Customer Assistance Center.
United States — Customer Assistance
Pontiac Customer Assistance Center P.O. Box 33172
Detroit, MI 48232-5172
1-800-762-2737 or 1-800-833-7668 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-ROADSIDE (762-3743) Fax Number: 313-381-0022From Puerto Rico:
1-800-496-9992 (English) 1-800-496-9993 (Spanish) Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022Canada — Customer Assistance
General Motors of Canada Limited Customer Communication Centre, 163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-68007-4
Overseas — Customer Assistance Please contact the local General Motors Business Unit. Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) — Customer Assistance
General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma #2740
Col. Lomas de Bezares C.P. 11910, Mexico, D.F. 01-800-508-0000
Long Distance: 011-52-53 29 0 800GM Mobility Reimbursement Program
This program, available to qualified applicants, can reimburse you up to $1,000 of the cost of eligible aftermarket adaptive equipment required for your vehicle, such as hand controls or a wheelchair/scooter lift. The offer is available for a very limited period of time from the date of vehicle purchase/lease. For more details, or to determine your vehicle’s eligibility, visit gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. GM of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.
7-5
Roadside Assistance Program As the owner of a new Pontiac vehicle, you are automatically enrolled in the Pontiac Roadside Assistance program. This value-added service is intended to provide you with peace of mind as you drive in the city or travel the open road. Contact Pontiac’s Roadside Assistance toll-free at 1-800-ROADSIDE (762-3743). Roadside Assistance Representatives are available 24 hours a day, 365 days a year. We will provide the following services during the Bumper-to-Bumper warranty period, at no expense to you:
Fuel Delivery: Delivery of enough fuel ($5 maximum) for the customer to get to the nearest service station. Lock-out Service (identification required): Replacement keys or locksmith service will be covered at no charge if you are unable to gain entry into your vehicle. Delivery of the replacement key will be covered within 10 miles (16 km).
(cid:127) Emergency Tow: Tow to the nearest dealership for warranty service or in the event of a vehicle-disabling accident. Assistance provided when the vehicle is mired in sand, mud, or snow.
Flat Tire Change: Installation of a spare tire will be covered at no charge. The customer is responsible for the repair or replacement of the tire if not covered by a warrantable failure. Jump Start: No-start occurrences which require a battery jump start will be covered at no charge.
(cid:127) Dealer Locator Service In many instances, mechanical failures are covered under Pontiac’s Bumper-to-Bumper warranty. However, when other services are utilized, our Roadside Assistance Representatives will explain any payment obligations you might incur. For prompt and efficient assistance when calling, please provide the following to the Roadside Assistance Representative: (cid:127) Your name, home address, and home telephone
number. Telephone number of your location. Location of the vehicle.
(cid:127) Model, year, color, and license plate number of the
vehicle.
(cid:127) Mileage, Vehicle Identification Number (VIN), and
delivery date of the vehicle. (cid:127) Description of the problem.
7-6
(cid:127) (cid:127) (cid:127) (cid:127) (cid:127) (cid:127) While we hope you never have the occasion to use our service, it is added security while traveling for you and your family. Remember, we are only a phone call away. Pontiac Roadside Assistance: 1-800-ROADSIDE (762-3743), text telephone (TTY) users, call 1-888-889-2438. Pontiac reserves the right to limit services or reimbursement to an owner or driver when, in Pontiac’s judgement, the claims become excessive in frequency or type of occurrence. Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty. Pontiac reserves the right to make any changes or discontinue the Roadside Assistance program at any time without notification. Canadian Roadside Assistance Vehicles purchased in Canada have an extensive roadside assistance program accessible from anywhere in Canada or the United States. Please refer to the Warranty and Owner Assistance Information book.
Courtesy Transportation To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for new vehicles. The Courtesy Transportation program is offered to customers in conjunction with the Bumper-to-Bumper coverage provided by the New Vehicle Limited Warranty. Several transportation options are available when warranty repairs are required. This will reduce your inconvenience during warranty repairs. Scheduling Service Appointments When your vehicle requires warranty service, you should contact your dealer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership, let them know this, and ask for instructions. If the dealer requests that you simply drop the vehicle off for service, you are urged to do so as early in the work day as possible to allow for the same day repair.
7-7
Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following: Shuttle Service Participating dealers can provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round trip shuttle service to a destination up to 10 miles (16 km) from the dealership. Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, reimbursement of public transportation expenses may be available, for up to a maximum of five days. In addition, should you arrange transportation through a friend or relative, reimbursement for reasonable fuel expenses may be available, up to a five-day maximum. Claim amounts should reflect actual costs and be supported by original receipts.
Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if your vehicle is kept for a warranty repair. Reimbursement will be limited to a maximum amount per day and must be supported by receipts. This requires that you sign and complete a rental agreement and meet state, local and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage or rental usage beyond the completion of the repair. Generally it is not possible to provide a like-vehicle as a courtesy rental. Additional Program Information Courtesy Transportation is available during the Bumper-to-Bumper warranty coverage period, but it is not part of the New Vehicle Limited Warranty. A separate booklet entitled Warranty and Owner Assistance Information furnished with each new vehicle provides detailed warranty coverage information.
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Courtesy Transportation is available only at participating dealers and all program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. Canadian Vehicles: For warranty repairs during the Complete Vehicle Coverage period of the General Motors of Canada New Vehicle Limited Warranty, alternative transportation may be available under the Courtesy Transportation Program. Please consult your dealer for details. General Motors reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.
Vehicle Data Collection and Event Data Recorders Your vehicle, like other modern motor vehicles, has a number of sophisticated computer systems that monitor and control several aspects of the vehicle’s performance. Your vehicle uses on-board vehicle computers to monitor emission control components to optimize fuel economy, to monitor conditions for airbag deployment and, if so equipped, to provide anti-lock braking and to help the driver control the vehicle in difficult driving situations. Some information may be stored during regular operations to facilitate repair of detected malfunctions; other information is stored only in a crash event by computer systems, such as those commonly called event data recorders (EDR).
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In addition, once GM collects or receives data, GM may:
use the data for GM research needs,
(cid:127) make it available for research where appropriate
confidentiality is to be maintained and need is shown, or share summary data which is not tied to a specific vehicle with non-GM organizations for research purposes.
Others, such as law enforcement, may have access to the special equipment that can read the information if they have access to the vehicle or the device that stores the data. If your vehicle is equipped with OnStar®, please check the OnStar® subscription service agreement or manual for information on its operations and data collection.
In a crash event, computer systems, such as the Airbag Sensing and Diagnostic Module (SDM) in your vehicle may record information about the condition of the vehicle and how it was operated, such as data related to engine speed, brake application, throttle position, vehicle speed, safety belt usage, airbag readiness, airbag performance, and the severity of a collision. This information has been used to improve vehicle crash performance and may be used to improve crash performance of future vehicles and driving safety. Unlike the data recorders on many airplanes, these on-board systems do not record sounds, such as conversation of vehicle occupants. To read this information, special equipment is needed and access to the vehicle or the device that stores the data is required. GM will not access information about a crash event or share it with others other than: (cid:127) with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee, in response to an official request of police or similar government office, as part of GM’s defense of litigation through the discovery process, or as required by law.
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(cid:127) (cid:127) (cid:127) (cid:127) (cid:127) Collision Damage Repair If your vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs will diminish your vehicle’s resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which your vehicle was originally built. Genuine GM Collision parts are your best choice to assure that your vehicle’s designed appearance, durability and safety are preserved. The use of Genuine GM parts can help maintain your GM New Vehicle Warranty. Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior accidents. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part, may be an acceptable choice to maintain your vehicle’s originally designed appearance and safety performance, however, the history of these parts is not known. Such parts are not covered by your GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty.
Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for your vehicle. As a result, these parts may fit poorly, exhibit premature durability/corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by your GM New Vehicle Limited Warranty, and any vehicle failure related to such parts are not covered by that warranty. Repair Facility GM also recommends that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your GM dealer may have a collision repair center with GM-trained technicians and state of the art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment.
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Insuring Your Vehicle Protect your investment in your GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to your GM vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you assure your vehicle will be repaired with GM
