2002 Mercedes-benz C Class Coupe Owners Manual

Press or pull switch past resistance point and release – window opens or closes completely. To interrupt procedure, briefly press or pull switch. If the upward movement of the window is blocked during the closing procedure, the window will stop during the last few inches before closure and open slightly. When pulling and holding the switch to close the window, and upward movement of the window is blocked during the last few inches before closure, it will stop but not open slightly.

Interior equipment

197

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Instruments and controls

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Driving

Instrument cluster display

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Interior equipment

198

The windows can also be opened and closed using: • the summer opening/convenience feature, see

page 34.

• the button O in the control panel of the climate control, see page 158 or automatic climate control, see page 167.

• the button e in the control panel of the

automatic climate control, see page 168.

Warning! When closing the windows, be sure that there is no danger of anyone being harmed by the closing procedure. In case of obstruction, the automatic reversal will not operate if a door window is being closed by pulling the switch to its resistance point and holding it there, or when using the electronic key. The closing procedure can be immediately reversed by either pressing or pulling the switch, or pressing button Πon the electronic key and holding it.

When leaving the vehicle, always remove the electronic key from starter switch, and lock your vehicle. Do not leave children unattended in the vehicle, or with access to an unlocked vehicle. Unsupervised use of vehicle equipment can cause serious personal injury.

Synchronizing power windows If the power supply was interrupted, (battery disconnected or low), the windows cannot be opened or closed by the express feature. To resynchronize the express feature, pull switch until the window is completely closed and hold for approximately 1 second. Repeat procedure for each window. The automatic full opening and closing procedure of the windows should now be restored.

Sunshade for panorama sliding/pop-up roof

1 to open sunshade 2 to close sunshade 3 to open sunshade 4 to close sunshade

Turn the electronic key in starter switch to position 1 or 2.

Sunshades only operate with panorama sliding/pop-up roof closed. See page 200 for notes on the panorama sliding/pop-up roof. Both sunshades open or close together. To open or close sunshades, move the switch in the required direction. Release switch when the sunshades have reached the required position.

Opening the sunshade automatically: Move the switch past resistance point in direction (1) and release. Stopping the sunshade: Move the switch in any direction.

Warning! When closing the sunshade, be sure that there is no danger of anyone being harmed by the closing procedure.

Interior equipment

199

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Interior equipment

200

Panorama sliding/pop-up roof (optional)

1 to slide roof open 2 to slide roof closed 3 to raise roof at rear 4 to lower roof at rear

Turn the electronic key in starter switch to position 1 or 2. Panorama sliding/pop-up roof only operates with sunshade opened.

To open, close, raise or lower the panorama sliding/pop- up roof: Move the switch to resistance point in the required direction. Release the switch when the roof has reached the required position.

Notes: Open the panorama sliding/pop-up roof only, if the roof is clear of snow or ice. To avoid damaging the seals, do not transport any objects with sharp edges which can stick out of the panorama sliding/pop-up roof.

Warning! When closing the panorama sliding/pop-up roof, be sure that there is no danger of anyone being harmed by the closing procedure. When leaving the vehicle, always remove the electronic key from starter switch, and lock your vehicle. Do not leave children unattended in the vehicle, or with access to an unlocked vehicle. Unsupervised use of vehicle equipment can cause serious personal injury.

Opening the panorama sliding/pop-up roof automatically Move the switch past resistance point in direction (1) and release. The roof will not open completely. Press switch again to open it completely. Stopping the sliding/pop-up roof: Move the switch in any direction. If the movement of the panorama sliding/pop-up roof is blocked during the closing procedure, the roof will stop and reopen slightly. The panorama sliding/pop-up roof can also be opened and closed using the summer opening/convenience feature, see page 34.

Notes: The panorama sliding/pop-up roof can be opened or closed manually should an electrical malfunction occur, see page 354.

Warning! When closing the panorama sliding/pop-up roof, be sure that there is no danger of anyone being harmed by the closing procedure. The closing procedure of the panorama sliding/ pop- up roof can be immediately reversed by either pressing or pulling the switch, or pressing button Πon the electronic key and holding it. When leaving the vehicle, always remove the electronic key from starter switch, and lock your vehicle. Do not leave children unattended in the vehicle, or with access to an unlocked vehicle. Unsupervised use of vehicle equipment can cause serious personal injury.

Interior equipment

201

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Interior equipment

202

Synchronizing the panorama sliding/pop-up roof The panorama sliding/pop-up roof and the sunshade must be resynchronized if the power supply has been interrupted (battery disconnected or low), the panorama sliding/pop-up roof has been closed manually or the panorama sliding/pop-up roof or the sunshade does not open smoothly or malfunctions. • Move the switch in the “close” (2) direction, wait until the sunshades are fully closed. Hold on the switch for approximately 1 second.

• Move the switch in the “open” (1) direction, wait until the sunshades are fully opened. Hold on the switch for approximately 1 second.

• Move the switch in the “open” (1) direction, wait

until the panorama sliding/ pop- up roof is approximately 4 in (10 cm) opened.

• Move the switch in the “close” (2) direction, wait until the panorama sliding/pop- up roof is fully closed and hold the switch for approximately 1 second.

The panorama sliding/ pop- up roof is synchronized, when the panorama sliding/ pop- up roof opens automatically.

Interior lighting

1 Rear interior lights

Press the button to switch the rear passenger compartment lights on/off.

2 Right front reading lamp

Press the button to switch the reading lamp on or off. The right reading lamp will be switched on or off.

3 To switch off automatic function:

Press the rocker switch. The interior lighting remains switched off, even when centrally unlocking the vehicle or opening a door or the electronic key is removed from the starter switch.

4 To select automatic function:

Press the rocker switch to the center position. Interior lamps are switched on in darkness, when unlocking the vehicle, opening a door or removing the electronic key from starter switch. Interior lamps are switched off (soft fade) delayed, when locking the vehicle, closing the doors or inserting the electronic key in starter switch. However, there will be no delay when the electronic key is in starter switch position 2.

5 Interior lamps, front:

Press rocker switch in to switch front interior lamps on. The interior lighting stays on while the rocker switch is pressed in. Switching off the front interior lighting: Press rocker switch to position (3).

Interior equipment

203

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Interior equipment

204

6 Left front reading lamp:

Press the button to switch the reading lamp on or off. The left reading lamp will be switched on or off.

Notes: The time delay for the interior light to switch off after the electronic key is removed from the starter switch can be adjusted in the individual setting menu “LIGHTING” – “INT. ILLUMINATION DELAYED SWITCH–OFF”. See page 128. To prevent the vehicle battery from being discharged with doors open, all interior lamps switch off after approximately 5 minutes, when the electronic key removed or in starter switch position 0. An interior lamp switched on manually does not go out automatically. Before leaving the vehicle, make sure that all interior lamps are switched off.

Sun visors

Vanity mirrors

Swing sun visors (2) down (arrow 3) to protect against sun glare. If sunlight enters through a side window, disengage sun visor (2) from the inner mounting (1) and pivot to the side.

1 Illuminated vanity mirror

With the visor engaged in its inner mounting (2), the lamp (4) can be switched on by opening the cover (3). Fold the cover (3) down to close the vanity mirror.

Warning! Do not use the vanity mirror while driving.

Interior equipment

205

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Interior equipment

Interior

206

Storage compartments and armrests

Warning! To help avoid personal injury during a collision or sudden maneuver, exercise care when stowing things. Put luggage or cargo in the trunk if possible. Do not pile luggage or cargo higher than the seat backs. Do not place anything on the luggage cover below the rear window. Luggage nets cannot secure hard or heavy objects.

Warning! Keep compartment lids closed. This will help to prevent stored objects from being thrown about and injuring vehicle occupants during an accident.

Notes: Prior to closing the glove box, close the compartment for glasses first. The glove box can be locked and unlocked with the mechanical key. See page 29 for instructions on how to remove the mechanical key from the electronic key (e.g. for valet parking service). Vehicles with optional CD-changer: The CD-changer is located in the glove box.

Glove box

1 Unlocked position 2 Locked position 3 Glove box 4 Glove box lid release

Pull to open

Interior equipment

207

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Interior equipment

208

Storage compartment in front of armrest

To open: Slide cover (5) rearward. To close: Slide cover (5) forward.

Note: The compartment contains a lighter (see page 213), a coin holder, and a cup holder (see page 210).

5 Storage compartment in front of armrest

Storage compartment below the front armrest

To open compartment in armrest: Lift armrest by handle (6). To open compartment under armrest: Lift armrest by handle (7). To close: Lower armrest until it engages in lock.

To change inclination of armrest: Pull up on armrest. To lower armrest: Pull handle (7).

Notes: The storage compartment can be heated or cooled, see page 171. The compartment can get very warm due to its confined space. When storing heat sensitive objects in the compartment, close the air outlet while heating the passenger compartment. Do not obstruct the air outlet in the storage compartment.

Interior equipment

209

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Interior equipment

Cup holder

210

Cup holder in front seat armrest Open cup holder: Push button (1) the cup holder slides out.

Close cup holder: Push (arrow) until cup holder engages.

Warning! Keep the cup holder closed while traveling. Place only containers that fit into the cup holder to prevent spills. Do not fill containers to a height where the contents could spill during vehicle maneuvers, especially hot liquids.

Ashtrays

Center console To open: Briefly touch the mark on the cover, the ashtray opens automatically.

To remove ashtray insert from center console:

Warning! Remove front ashtray only with vehicle standing still. With the gear selector lever in position “N”, turn off the engine and set the parking brake. Otherwise the vehicle might move as a result of unintended contact with the gear selector lever.

Prior to removing the ashtray insert, move the gear selector lever to position “N”.

Slide ashtray insert in direction of arrow (1) until the insert disengages. Grip ashtray insert at indents (left and right arrows) and remove from ashtray frame. To replace insert: Install insert into ashtray frame and push down to engage into place.

Interior equipment

211

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Interior equipment

Rear seats

212

To open ashtray: Pull at top of cover.

To remove insert: Press latch (2) and remove insert.

To replace insert: Install insert and close the ashtray.

Lighter

1 Center console lighter

The lighter is located in the center console compartment in front of the armrest, see page 208.

Turn the electronic key in starter switch to position 1 or 2. Push in lighter in (1); it will pop out automatically when hot.

Warning! Never touch the heating element or sides of the lighter, they are extremely hot, hold at knob only. When leaving the vehicle always remove the electronic key from the starter switch. Do not leave children unattended in the vehicle, or with access to an unlocked vehicle. Unsupervised use of vehicle equipment may cause serious personal injury.

Note: The lighter can be operated with electronic key in starter switch position 1 or 2. The lighter socket can be used to accommodate electrical accessories up to a maximum 85 W.

Interior equipment

213

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Interior equipment

214

Parcel net in front passenger footwell A small convenience parcel net is located in the front passenger footwell. It is for small and light items, such as road maps, mail, etc.

Warning! Do not place heavy or fragile objects, or objects having sharp edges, in the parcel net. In an accident, during hard braking or sudden maneuvers, they could be thrown around inside the vehicle, and cause injury to vehicle occupants.

Split folding rear seat bench

1. Pull release handle (1) and fold seat cushion (2)

forward.

2. Fully retract and fold down head restraints, see

page 60.

3. Pull release lever (3) and fold backrest (4) forward.

Interior equipment

215

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Warning! Failure to assure that backrests are locked into place result in an increased chance of injury in an accident. Always lock backrest in its upright position when rear seat bench is occupied by passengers, cargo is being carried in the trunk, or the extended cargo area is not in use.

Interior equipment

216

Setting up rear seat bench

P68.00-2476-26

Pull backrest up until it locks in its upright position. The pop-up indicators (5) (left and right backrest section) are visible in unlocked position. With backrest sections in upright and locked position, the indicators (5) are fully lowered. Check for secure locking by pushing and pulling on the backrest.

Luggage cover – removal and installation

Removal: Take off securing straps (1). Pull cover towards rear (2).

Installation: Place cover into holder. Attach securing straps to trunk lid.

Note: Do not place anything on the luggage cover below the rear window.

Interior equipment

217

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Interior equipment

218

Loading instructions

The total load weight including vehicle occupants and luggage/cargo should not exceed the vehicle capacity weight indicated on the certification tag which can be found on the left door pillar. The handling characteristics of a fully loaded vehicle depend greatly on the load distribution. It is therefore recommended to load the vehicle according to the illustrations shown, with the heaviest items being placed towards the front of the vehicle. Always place items being carried against front or rear seat backrests, and fasten them as securely as possible.

The heaviest portion of the cargo should always be kept as low as possible since it influences the handling characteristics of the vehicle.

Note: The trunk is the preferred place to carry objects. The enlarged cargo area should only be used for items which do not fit in the trunk alone.

Warning! Always fasten items being carried as securely as possible. In an accident, during hard braking or sudden maneuvers, loose items will be thrown around inside the vehicle, and can cause injury to vehicle occupants unless the items are securely fastened in the vehicle. To help avoid personal injury during a collision or sudden maneuver, exercise care when transporting cargo. Never drive vehicle with tailgate open. Deadly carbon monoxide (CO) gases may enter vehicle interior resulting in unconsciousness and death.

Cellular telephone The vehicle is prepared for the installation of a cellular telephone. For further information and installation contact your authorized Mercedes-Benz Center.

Warning! Some jurisdictions prohibit the driver from using a cellular telephone while driving a vehicle. Whether or not prohibited by law, for safety reasons, the driver should not use the cellular telephone while the vehicle is in motion. Stop the vehicle in a safe location before answering or placing a call.

Interior equipment

219

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Interior equipment

Telephone, general

220

Warning! A driver’s attention to the road must always be his/ her primary focus when driving. For your safety and the safety of others, we recommend that you pull over to a safe location and stop before placing or taking a telephone call. If you choose to use the telephone while driving, please use the hands-free device and only use the telephone when road and traffic conditions permit. Some jurisdictions prohibit the driver from using a cellular telephone while driving a vehicle.

Bear in mind that at a speed of just 30 mph (approximately 50 km/h), your vehicle is covering a distance of approximately 50 feet (approximately 14 m) every second. Never operate radio transmitters equipped with a built-in or attached antenna (i.e. without being connected to an external antenna) from inside the vehicle while the engine is running. Doing so could lead to a malfunction of the vehicle’s electronic system, possibly resulting in an accident and personal injury.

See separate instruction manual for instructions on how to operate the telephone.

Garage door opener

1 Signal transmitter keys 2 Indicator lamp 3 Hand-held remote control transmitter

The built-in remote control is capable of operating up to three separately controlled objects.

Warning! When programming a garage door opener, the door moves up or down. When programming or operating the remote control make sure there is no possibility of anyone being harmed by the moving door.

Note: Certain types of garage door openers are incompatible with the integrated opener. If you should experience difficulties with programming the transmitter, contact your authorized Mercedes-Benz Center, or call Mercedes-Benz Customer Assistance Center (in the USA only) at 1-800-FOR-MERCedes, or Customer Service (in Canada) at 1-800-387-0100.

Garage door opener

221

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Garage door opener

222

For operation in the USA only: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any unauthorized modification to this device could void to the user’s authority to operate the equipment.

Programming or reprogramming the integrated remote control:

1. Turn electronic key in starter switch to position 1

or 2.

2. Hold the end of the hand-held transmitter of the

device you wish to train approximately 2 to 5 inches (5 cm to 12 cm) away from the surface of the integrated remote control located on the inside rear view mirror, keeping the indicator lamp in view.

3. Using both hands, simultaneously push the hand- held transmitter button and the desired integrated remote control button. Do not release the buttons until completing step 4.

4. The indicator lamp on the integrated remote control

will flash, first slowly and then rapidly. When the indicator lamp flashes rapidly, both buttons may be released (the rapid flashing lamp indicates successful programming of the new frequency signal). To program the remaining two buttons, follow steps 1 through 4.

Note: If, after repeated attempts, you do not successfully program the integrated remote control device to learn the signal of the hand-held transmitter, the garage door opener could be equipped with the “rolling code feature”.

3. Firmly press and release the programmed

integrated remote control transmit button. Press and release same button a second time to complete the training process. (Some garage door openers may required you to do this procedure a third time to complete the training.)

4. Confirm the garage door operation by pressing the

programmed button on the integrated remote control transmitter.

Rolling code programming: To train a garage door opener (or other rolling code devices) with the rolling code feature, follow these instructions after completing the “Programming” portion of this text. (A second person may make the following training procedures quicker and easier.)

1. Locate training button on the garage door opener

motor head unit. Exact location and color of the button may vary by garage door opener brand. If there is difficulty locating the transmitting button, reference to garage door opener operator’s manual. 2. Press “training” button on the garage door opener

motor head unit (which activates the “training light”). Note: Following step 2, there are 30 seconds to initiate step 3.

Garage door opener

223

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Garage door opener

224

Canadian programming: During programming, your hand-held transmitter may automatically stop transmitting. Continue to press and hold the integrated remote control transmitter button (note steps 2 through 4 in the “Programming” portion) while you press and re-press (“cycle”) your hand-held transmitter every two seconds until the frequency signal has been learned. The indicator lamp will flash slowly and then rapidly after several seconds upon successful training.

Operation of remote control:

1. Turn electronic key in starter switch to position 1

or 2.

2. Select and press the appropriate button to activate

the remote control device. The integrated remote control transmitter continues to send the signal as long as the button is pressed – up to 20 seconds.

Erasing the remote control memory:

1. Turn electronic key in starter switch to position 1

or 2.

2. Simultaneously holding down the left and right side

buttons for approximately 20 seconds, or until the control lamp blink rapidly, will erase the codes of all three channels.

Driving

Control and operation of

radio transmitters ..................... 226

The first 1 000 miles

(1 500 km) ................................. 227
Maintenance................................... 227
Tele Aid............................................ 228
Catalytic converter......................... 238
Emission control ............................ 239
Starter switch ................................. 240
Starting and turning off

the engine .................................. 242
Manual transmission .................... 244
Automatic transmission................ 246

Cruise control................................. 268
Brake assist system (BAS) ............ 271
Antilock brake system (ABS) ....... 272
Electronic stability program

(ESP) ........................................... 274

What you should know

at the gas station....................... 278

Check regularly and before

a long trip................................... 280

Parking brake ................................ 256
Driving instructions...................... 257
Drive sensibly – Save Fuel ....... 257
Drinking and driving ................ 257
Pedals .......................................... 257
Power assistance........................ 258
Brakes.......................................... 258
Driving off................................... 259
Parking........................................ 260
Tires............................................. 261
Snow chains................................ 263
Winter driving instructions ..... 264
Deep water.................................. 266
Passenger compartment........... 267
Traveling abroad ........................ 267

Contents - Driving

225

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Control and operation of radio transmitters

226

Control and operation of radio transmitters COMAND, radio and telephone

Telephones and two-way radio

Warning! Please do not forget that your primary responsibility is to drive the vehicle. Only operate the COMAND (Cockpit Management and Data System), radio or telephone1 if road and traffic conditions permit. Bear in mind that at a speed of just 30 mph (approximately 50 km/h), your vehicle is covering a distance of approximately 50 feet (approximately 14 m) every second.

Warning! Never operate radio transmitters equipped with a built-in or attached antenna (i.e. without being connected to an external antenna) from inside the vehicle while the engine is running. Doing so could lead to a malfunction of the vehicle’s electronic system, possibly resulting in an accident and personal injury.

Radio transmitters, such as a portable telephone or a citizens band unit should only be used inside the vehicle if they are connected to an antenna that is installed on the outside of the vehicle. Refer to the radio transmitter operation instructions regarding use of an external antenna.

1 Observe all legal requirements.

The first 1 000 miles (1 500 km) The more cautiously you treat your vehicle during the break-in period, the more satisfied you will be with its performance later on. Therefore, drive your vehicle during the first 1 000 miles (1 500 km) at moderate vehicle and engine speeds. During this period, avoid heavy loads (full throttle driving) and excessive engine speeds. Avoid accelerating by kickdown. It is not recommended to brake the vehicle by manually shifting to a lower gear. We recommend that you select positions “3”, “2” or “1” only at moderate speeds (for hill driving). After 1 000 miles (1 500 km) speeds may be gradually increased to the permissible maximum.

Maintenance We strongly recommend that you have your vehicle serviced by your authorized Mercedes-Benz Center, in accordance with the Service Booklet at the times called for by the FSS. Failure to have the vehicle maintained in accordance with the Service Booklet at the designated times/ mileage may result in vehicle damage not covered by the Mercedes-Benz Limited Warranty. For information on the Flexible service system (FSS), see page 138.

The first 1 000 miles

227

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

Instruments and controls

Tele Aid

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

228

Tele Aid (optional)

Important! The initial activation of the Tele Aid system may only be performed by completing the subscriber agreement and placing an acquaintance call using the “SOS” button. Failure to complete either of these steps will result in a system that is not activated. If the system is not activated the indicator lamp in the “SOS” button stays on after turning electronic key in starter switch to position 2 and the message “TELE AID – NOT ACTIVATED” will be shown in the multifunction display for approx. 10 seconds. If you have any questions regarding activation, please call the Response Center at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in Canada).

(Telematic Alarm Identification on Demand) The Tele Aid system consists of three types of response; automatic and manual emergency, roadside assistance and information. The Tele Aid system is operational providing that the vehicle’s battery is charged, properly connected, not damaged and cellular and GPS coverage is available.

The speaker volume of a Tele Aid call can be adjusted when using the volume control on the multifunction steering wheel, for raising press button æ and for lowering press button ç. To activate, press the “SOS” button, the Roadside Assistance button (cid:127) or the Information button ¡, depending on the type of response required. Shortly after the completion of your Acquaintance Call, you will receive a user ID and password via first call mail. By visiting www.mbusa.com and selecting “Tele Aid” (USA only), you will have access to account information, remote door unlock, Info Services* profile and more.

* Optional (available only with COMAND)

System self-check Initially, after turning the electronic key in starter switch to position 2, malfunctions are detected and indicated (the indicator lamps in the “SOS” button, the Roadside Assistance button (cid:127) and the Information button ¡ stay on longer than 10 seconds or do not come on). The message “TELE AID – VISIT WORKSHOP” appears for approx. 10 seconds in the multifunction display.

Important! Always make sure that the indicator lamps in the “SOS” button, in the “Roadside Assistance” button and in the “Information” button do not remain illuminated constantly in red and the message “TELE AID – VISIT WORKSHOP” is not displayed in the multifunction display after the system self check. If a malfunction is indicated as outlined above, have the system checked at the nearest Mercedes-Benz Center as soon as possible.

Emergency calls An emergency call is initiated automatically: • following an accident in which the Emergency Tensioning Retractors (ETR’s) or airbags deploy,

• if the antitheft alarm or the tow-away alarm stays on

for more than 20 seconds, see pages 44 and 46.

An emergency call can also be initiated manually by opening the cover next to the inside rear view mirror labeled “SOS”, then briefly pressing the button located under the cover. See below for instructions on initiating an emergency call manually.

Once the emergency call is in progress, the indicator lamp in the “SOS” button will begin to flash. The message “EMERGENCY CALL – CONNECTING CALL” appears in the multifunction display. When the connection is established, the message “EMERGENCY CALL – CALL CONNECTED” appears in the multifunction display. All information relevant to the emergency, such as the location of the vehicle (determined by the GPS satellite location system), vehicle model, identification number and color are generated. A voice connection between the Response Center and the occupants of the vehicle will be established automatically soon after the emergency call has been initiated. When a voice connection is established the audio system mutes and the message “TELE AID – EMERGENCY CALL ACTIVE” appears in the multifunction display. The Response Center will attempt to determine more precisely the nature of the accident provided they can speak to an occupant of the vehicle.

Tele Aid

Instruments and controls

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

229

Instruments and controls

Tele Aid

Operation

Driving

Instrument cluster display

Practical hints

Car care

Technical

data

Index

The Tele Aid system is available if: • it has been activated and is operational. Activation requires a subscription for monitoring services and cellular air time

• the relevant cellular phone network and GPS signals

are available and pass the information on to the response center.

Note: Location of the vehicle on a map is possible if the vehicle is able to receive signals from the GPS satellite network and pass the information on to the response center.

230

Warning! If the indicator lamp in the “SOS” button is illuminated continuously and there was no voice connection to the Response Center established, then the Tele Aid system could not initiate an emergency call (e.g. the relevant cellular phone network is not available). The message “EMERGENCY CALL – CALL FAILED” appears in the multifunction display for approx. 10 seconds. Should this occur, assistance must be summoned by other means.

Initiating an emergency call manually

Briefly press on cover (1) – the cover will open.

Press the SOS button (2) briefly. The indicator lamp in the SOS button (2) will flash until the emergency call is concluded. Wait for a voice connection to the Response Center. Close the cover (1) after the emergency call is concluded.

Tele Aid

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Instruments and controls

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Warning! If you feel at any way in jeopardy when in the vehicle (e.g. smoke or fire in the vehicle, vehicle in a dangerous road location), please do not wait for voice contact after you have pressed the emergency button. Carefully leave the vehicle and move to a safe location. The Response Center will automatically contact local emergency officials with the vehicle’s approximate location if they receive an automatic “SOS” signal and cannot make voice contact with the vehicle occupants.

Roadside Assistance button (cid:127) Located below the center armrest cover is the Roadside Assistance button (cid:127). Pressing and holding the button (for longer than 2 seconds) will initiate a call to a Mercedes-Benz Roadside Assistance dispatcher. The button will flash while the call is in progress. The message “ROADSIDE ASSISTANCE – CONNECTING CALL” will appear in the multifunction display. When the connection is established, the message “ROADSIDE ASSISTANCE – CALL CONNECTED” appears in the multifunction display. The Tele Aid system will transmit data generating the vehicle identification number, model, color and location (subject to availability of cellular and GPS signals).

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A voice connection between the Roadside Assistance dispatcher and the occupants of the vehicle will be established. When a voice connection is established the audio system mutes and the message “TELE AID – ROADSIDE ASSISTANCE CALL ACTIVE” appears in the multifunction display. The nature of the need for assistance can then be described. The Mercedes-Benz Roadside assistance dispatcher will either dispatch a qualified Mercedes-Benz technician or arrange to tow your vehicle to the nearest Mercedes-Benz Center. For services such as labor and/or towing charges may apply. Refer to the Roadside Assistance manual for more information.

These programs are only available in the USA: • Sign and Drive services: Services such as jump start, a few gallons of fuel or the replacement of a flat tire with the vehicle spare tire are obtainable,

• Remote Vehicle Diagnostics: This function permits the Mercedes-Benz Roadside Assistance dispatcher to download malfunction codes and actual vehicle data.

Notes: The indicator lamp in the Roadside Assistance button (cid:127) remains illuminated in red for approx. 10 seconds during the system self-check after turning electronic key in starter switch to position 2 (together with the “SOS” button and the Information button ¡). See system self-check on page 228 when the indicator lamp does not light up in red or stays on longer than approximately 10 seconds. If the indicator lamp in the Roadside Assistance button (cid:127) is illuminated continuously and there was no voice connection to the Response Center established, then the Tele Aid system could not initiate an Roadside Assistance call (e.g. the relevant cellular phone network is not available). The message “ROADSIDE ASSISTANCE – CALL FAILED” appears in the multifunction display. Roadside Assistance calls can be terminated using the ì button on the multifunction steering wheel.

Information button ¡ Located below the center armrest cover is the Information button ¡. Pressing and holding the button (for longer than 2 seconds) will initiate a call to the Customer Assistance Center. The button will flash while the call is in progress. The message “INFO – CONNECTING CALL” will appear in the multifunction display. When the connection is established, the message “INFO – CALL CONNECTED” appears in the multifunction display. The Tele Aid system will transmit data generating the vehicle identification number, model, color and location (subject to availability of cellular and GPS signals). A voice connection between the Customer Assistance Center representative and the occupants of the vehicle will be established. When a voice connection is established the audio system mutes and the message “TELE AID – INFO CALL ACTIVE” appears in the multifunction display. Information regarding the operation of your vehicle, the nearest Mercedes-Benz Center or Mercedes-Benz USA products and services is available to you. For more details concerning Tele Aid, please visit www.mbusa.com and use your ID and password, sent to you separately, to learn more (USA only).

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Tele Aid

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Notes: The indicator lamp in the Information button ¡ remains illuminated in red for approx. 10 seconds during the system self-check after turning electronic key in starter switch to position 2 (together with the “SOS” button and the Roadside Assistance button (cid:127)). See system self-check on page 228 when the indicator lamp does not light up in red or stays on longer than approximately 10 seconds. If the indicator lamp in the Information button ¡ is illuminated continuously and there was no voice connection to the Response Center established, then the Tele Aid system could not initiate an Information call (e.g. the relevant cellular phone network is not available). The message “INFO – CALL FAILED” appears in the multifunction display. Information calls can be terminated using the ì button on the multifunction steering wheel.

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Important! If the indicator lamps do not start flashing after pressing one of the buttons or remain illuminated (in red) at any time, the Tele Aid system has detected a fault or the service is not currently active, and may not initiate a call. Visit your Mercedes-Benz Center and have the system checked or contact the Response Center at 1-800-756- 9018 (in the USA) or 1-888-923-8367 (in Canada) as soon as possible.

Upgrade Signals Tele Aid system processes calls using the following priority. • Automatic emergency – First priority • Manual emergency – Second priority • Roadside assistance – Third priority • Information – Fourth priority Should a higher priority call be initiated while you are connected, an upgrade (alternating) tone will be heard, and the appropriate indicator lamp will flash. If certain information such as vehicle identification number or Customer information is not available, the operator may

need to retransmit. During this time you will hear a chirp and voice contact will be interrupted. Voice contact will resume once the retransmission is completed. Once a call is concluded, a chirp will be heard and the appropriate indicator lamp will stop flashing. The COMAND system operation will resume (only vehicles with COMAND).

Important! If the indicator lamp continues to flash or the system does not reset, contact the Response Center at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in Canada), or Mercedes-Benz Customer Assistance at 1-800-FOR-MERCedes (1-800-367-6372) in the USA or Customer Service at 1-800-387-0100 in Canada.

Notes: The indicator lamp in the respective button flashes until the call is concluded. Calls can only be terminated by a Response Center or Customer Assistance Center representative except Roadside Assistance and Information calls, which can also be terminated by pressing ì button on the multifunction steering wheel. When a Tele Aid call has been initiated, the audio system or the COMAND system audio (only vehicles with COMAND) is muted and the selected mode (radio, tape or CD) pauses. The optional cellular phone (if installed) switches off. If you must use this phone, the vehicle must be parked. Disconnect the coiled cord and place the call. The navigation system (if engaged) will continue to run. The display in the instrument cluster is available for use and spoken commands are only available by pressing the RPT button on the COMAND unit. A pop-up window will appear in the COMAND display to indicate that a Tele Aid call is in progress.

Tele Aid

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Instruments and controls

Tele Aid

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Remote door unlock In the case you have your vehicle locked unintentionally (e.g. key inside vehicle), and no other key is available, contact the Mercedes-Benz Response Center at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in Canada). You will be asked to provide your password which you provided when you completed the subscriber agreement. Then return to your vehicle and pull recessed handle in trunk lid for minimum of 20 seconds until the “SOS” button is flashing. The message “EMERGENCY CALL – CALL CONNECTED” appears in the multifunction display. As an alternative, you may unlock the vehicle via Internet using the ID and password sent to you shortly after the completion of your Acquaintance Call. The Response Center will then unlock your vehicle with the remote door unlocking feature.

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Notes: The remote door unlock feature is available if the relevant cellular phone network is available. The SOS button will flash and the message “EMERGENCY CALL – CALL CONNECTED” will appear in the multifunction display to indicate receipt of the door unlock command. Once the vehicle is unlocked, a Response Center specialist will attempt to establish voice contact with the vehicle occupants. If the recessed handle in trunk lid was pulled for more than 20 seconds before door unlock authorization was received by the Response Center, you must wait 15 minutes before pulling recessed handle again.

Stolen vehicle tracking services In the event your vehicle was stolen, report the incident to the police who will issue a numbered incident report. Pass this number on to the Mercedes-Benz Response Center. The Response Center will then attempt to covertly contact the vehicle’s Tele Aid system. Once the vehicle is located, the Response Center will contact the local Law Enforcement and you. The vehicle’s location will only be provided to Law Enforcement.

Info Services (optional-except Canada) (only vehicles with COMAND) Info Services categories include news, sports, stocks, weather and calendar reminders. Choices can be selected via www.mbusa.com or by calling 1-800-FOR- MERcedes. To request Info Services press the SVC button on the COMAND system, then select “SEND NEW REQUEST FOR INFO SERVICE”. “NEW INFO SERVICE REQUEST TRANSMITTED” will appear in the COMAND display and call status messages will appear in the multifunction display.

Once information is available, the message “NEW INFO RECEIVED - READ LATER WHEN STOPPED?” will appear. Select “Yes”. With the vehicle stopped in a safe location press SVC, then select “View Info Service of mm.dd.yyyy hh.mm”. Messages will be retained for 30 minutes once the ignition is switched off.

Important! Tele Aid utilizes the cellular network for communication and the GPS (Global Positioning System) satellites for vehicle location. If either of these signals are unavailable, the Tele Aid system may not function and if this occurs, assistance must be summoned by other means.

Warning! If the indicator lamp in the “SOS” button does not illuminate during or remains illuminated after the system self-check or if the message “TELE AID – VISIT WORKSHOP” appears in the multifunction display, have the system checked at the nearest Mercedes-Benz Center as soon as possible.

Tele Aid

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Catalytic converter

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Warning! As with any vehicle, do not idle, park or operate this vehicle in areas where combustible materials such as grass, hay or leaves can come into contact with the hot exhaust system, as these materials could be ignited and cause a vehicle fire.

Catalytic converter Your Mercedes-Benz is equipped with monolithic type catalytic converters, an important element in conjunction with the oxygen sensors to achieve substantial control of the pollutants in the exhaust emissions. Keep your vehicle in proper operating condition by following our recommended maintenance instructions as outlined in your Service Booklet.

Caution! To prevent damage to the catalytic converters, use only premium unleaded gasoline in this vehicle. Any noticeable irregularities in engine operation should be repaired promptly. Otherwise, excessive unburned fuel may reach the catalytic converter causing it to overheat, which could start a fire.

Emission control Certain systems of the engine serve to keep the toxic components of the exhaust gases within permissible limits required by law. These systems, of course, will function properly only when maintained strictly according to factory specifications. Any adjustments on the engine should, therefore, be carried out only by qualified Mercedes-Benz Center authorized technicians. Engine adjustments should not be altered in any way. Moreover, the specified service jobs must be carried out regularly according to Mercedes-Benz servicing requirements. For details refer to the Service Booklet.

Warning! Inhalation of exhaust gas is hazardous to your health. All exhaust gas contains carbon monoxide, and inhaling it can cause unconsciousness and lead to death. Do not run the engine in confined areas (such as a garage) which are not properly ventilated. If you think that exhaust gas fumes are entering the vehicle while driving, have the cause determined and corrected immediately. If you must drive under these conditions, drive only with at least one window fully open.

Emission control

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Instruments and controls

Starter switch

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Starter switch

0 The electronic key can be withdrawn in this position only. The steering is locked when the electronic key is removed from the starter switch. If necessary, move steering wheel slightly to allow the locking mechanism to engage. In vehicles with automatic transmission, the electronic key can be removed only with the selector lever in position “P”. After removing the electronic

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key or with the electronic key in starter switch position 0 or 1 the selector lever is locked in position “P”.

1 Most electrical consumers can be operated. For

detailed information see respective subjects.

2 Driving position.

Gear selector lever is unlocked. To move the selector lever out of position “P” firmly depress the service brake pedal.

3 Starting position.

See page 242 for instructions on starting and turning off the engine.

Warning! When leaving the vehicle always remove the electronic key from the starter switch, and lock the vehicle. Do not leave children unattended in the vehicle, or with access to an unlocked vehicle. Unsupervised use of vehicle equipment may cause serious personal injury.

Important! If the electronic key is left in the starter switch position 0 for a extended period of time, it can no longer be turned in the lock. In this case, remove electronic key from starter switch and reinsert.

Caution! To prevent accelerated battery discharge and a possible dead battery, always remove the electronic key from the starter switch. Do not leave the electronic key in starter switch position 0.

Notes: A warning sounds when the driver’s door is opened with the electronic key is in starter switch position 1 or 0. If the electronic key cannot be turned in the starter switch, the vehicle battery may not be sufficiently charged. See battery on page 336 or jump starting on page 338. With the engine at idle speed, the charging rate of the alternator (output) is limited. It is therefore recommended that you turn off unnecessary electrical consumers while driving in stop- and-go traffic. This precaution helps to avoid draining of the battery. Unnecessary strain on the battery and charging system may be minimized by turning off the following power consumers, for example: Heated seats, rear window defroster. In addition, the automatic climate air volume control should be set to the lowest position.

Starter switch

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Vehicles with manual transmission: Do not depress accelerator. Fully depress clutch pedal, otherwise the engine cannot be started due to the integrated safety interlock. Turn electronic key in starter switch clockwise to the stop. Release only when the engine is firing regularly.

Starting and turning off the engine

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Starting and turning off the engine

Before starting Ensure that parking brake is engaged and that selector lever is in position “P” or “N” (gearshift lever in neutral). Turn electronic key in starter switch to position 2.

Starting

Vehicles with automatic transmission: Do not depress accelerator. Briefly turn electronic key in starter switch clockwise to the stop and release. The starter will engage until the engine is running. If engine will not run, and the starting procedure stops, turn electronic key completely to the left and repeat starting the engine. After several unsuccessful attempts, have the system checked at the nearest authorized Mercedes-Benz Center.

Important! Due to the installed starter non-repeat feature, the electronic key must be turned completely to the left before attempting to start the engine again. In areas where temperatures frequently drop below -4°F (-20°C) we recommend that an engine block heater be installed. Your authorized Mercedes-Benz Center will advise you on this subject, see page 265.

Turning off Turn the electronic key in the starter switch to position 0 to stop the engine.

Vehicles with automatic transmission: The electronic key can only be removed with the selector lever in position “P”.

Starting and turning off the engine

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