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Useful information
i This Operator's Manual describes all models and all standard and optional equipment of your vehicle available at the time of publication of the Operator's Manual. Country-specific differences are possible. Please note that your vehicle may not be equipped with all features described. This also applies to safety- related systems and functions.
i Read the information on qualified specialist workshops: (Y page 24).
Loading guidelines
G WARNING If objects, luggage or loads are not secured or not secured sufficiently, they could slip, tip over or be flung around and thereby hit vehicle occupants. There is a risk of injury, particularly in the event of sudden braking or a sudden change in direction. Always store objects so that they cannot be flung around. Secure objects, luggage or loads against slipping or tipping before the journey. G WARNING Combustion engines emit poisonous exhaust gases such as carbon monoxide. If the tailgate is open when the engine is running, particularly if the vehicle is moving, exhaust fumes could enter the passenger compartment. There is a risk of poisoning. Turn off the engine before opening the tailgate. Never drive with the tailgate open.
The handling characteristics of a laden vehicle are dependent on the distribution of the load within the vehicle. For this reason, you should observe the following notes when transporting a load: RNever exceed the maximum permissible
gross vehicle weight or the gross axle
weight rating of the vehicle (including occupants). The values are specified on the vehicle identification plate on the B-pillar of the driver's door.
RThe cargo compartment is the preferred
place to carry objects.
RPosition heavy loads as far forwards as possible and as low down in the cargo compartment as possible.
RThe load must not protrude above the
upper edge of the seat backrests.
RAlways place the load against the rear or front seat backrests. Make sure that the seat backrests are securely locked into place.
RAlways place the load behind unoccupied
seats if possible.
RUse the cargo tie down rings and the parcel
nets to transport loads and luggage.
RUse cargo tie-down rings and fastening materials appropriate for the weight and size of the load.
RHook in the cargo net when loading. RThe maximum load capacity of the stowage well under the cargo compartment floor is 55 lbs (25 kg).
RSecure the load with sufficiently strong and wear-resistant tie-downs. pad sharp edges for protection.
! Do not position the load on one part of the folding cargo compartment floor only. The maximum load capacity of the folding cargo compartment floor is 220 lbs (100 kg). Distribute the weight evenly to avoid damaging the cargo compartment floor. Place a solid board under the load if necessary. Please note that the load on the cargo compartment floor will be increased when the load is lashed down.
Stowage areas Stowage space Important safety notes G WARNING If objects in the passenger compartment are stowed incorrectly, they can slide or be thrown around and hit vehicle occupants. There is a risk of injury, particularly in the event of sudden braking or a sudden change in direction. RAlways stow objects so that they cannot be
thrown around in such situations.
RAlways make sure that objects do not
protrude from stowage spaces, parcel nets or stowage nets.
RClose the lockable stowage spaces while
driving.
RStow and secure objects that are heavy, hard, pointy, sharp-edged, fragile or too large in the cargo compartment.
Observe the loading guidelines (Y page 236).
Stowage compartments in the front Glove box
X To open: pull handle : and open glove box
flap ;.
X To close: fold glove box flap ; upwards
until it engages.
i There is a pen holder at the top of the
glove box flap.
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237
Eyeglasses compartment
X To open: press marking :. Make sure that the eyeglasses compartment is always closed while the vehicle is in motion. Stowage compartment in the center console
X To open: press the marking on cover :. i Depending on the vehicle's equipment,
there is an open instead of a closed stowage compartment or an ashtray in the center console.
238 Stowage areas
Stowage compartment in front of the armrest (vehicles with automatic transmission)
X To open: press the marking on cover :. i You can remove the non-slip mat and the
insert for cleaning. When removing the insert you will have to overcome some slight resistance.
Stowage compartment under the armrest
Stowage compartment under the driver's seat and front-passenger seat G WARNING If you exceed the maximum load for the stowage compartment, the cover may not be able to restrain the items. Items may be thrown out of the stowage compartment and hit vehicle occupants. There is a risk of injury, particularly in the event of sudden braking or a sudden change in direction. Never exceed the maximum permissible load for the stowage compartment. Stow and secure heavy objects in the cargo compartment.
The maximum permissible load of the stowage compartment is 2.6 lbs (1.5 kg).
X To open: pull handle : up and fold
cover ; forwards.
Stowage space in the rear Stowage compartment in the rear center console
X To open: on vehicles with moveable
armrests, make sure that the armrest is in the rearmost position.
X Press button : and fold the armrest up. i Depending on the vehicle's equipment, a USB connection and an AUX IN connection or a Media Interface are installed in the stowage compartment. A Media Interface is a universal interface for mobile audio equipment, e.g. for an iPod® or MP3 player (see the separate COMAND Operating Instructions).
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239
X To open: pull down the top of stowage
compartment : by the edge of the handle.
i Depending on the vehicle's equipment,
there may be an open stowage space above the stowage compartment.
Folding table G WARNING If the folding table is folded out while the vehicle is in motion, passengers can be thrown against it, particularly in the event of an accident, heavy braking or a sudden change of direction. There is a risk of injury. Fold the folding table away before each journey.
! Do not load the folding table with more
than the maximum permissible load of 4.4 lbs (2 kg).
Folding backrest on the front- passenger seat G WARNING If the backrest of the front-passenger seat is folded forward, rear seat passengers can come in contact with parts of the seat mechanism. particularly in the event of an accident, heavy braking or a sudden change of direction. There is a risk of injury. If a passenger travels in the vehicle while the front-passenger seat is folded forward, they must sit in the rear seat behind the driver.
The backrest of the front-passenger seat can be folded forwards to increase the cargo compartment capacity.
X To fold out: pull folding table : up in the
direction of the arrow to the desired position.
X To fold away: push folding table : down
onto the backrest.
X To fold forward: gently push the backrest
back.
X Pull release handle : and fold the
backrest fully onto the seat cushion until it engages.
X To fold back: gently push the backrest
down and pull release handle :. X Fold the seat backrest back until it
engages.
Parcel nets Parcel nets are located in the front-passenger footwell and on the back of the driver's and the front-passenger seat. Observe the loading guidelines (Y page 236) and the safety notes regarding stowage spaces (Y page 237).
Through-loading facility in the rear Observe the loading guidelines (Y page 236).
240 Stowage areas
X To open: fold down seat armrest :. X Pull the cover, which can now be seen,
forwards by the grip until it lies on armrest :.
X Pull the center head restraint on the rear bench seat into the uppermost position (Y page 89).
X Slide locking mechanism = in the
direction of the arrow.
X Swing flap ; fully to the side.
Flap ; is held open by a magnet.
X To close: swing flap ; in the cargo compartment back until it engages.
X Fold the cover forwards until it engages into
armrest :.
X Fold armrest : up fully if necessary.
Cargo compartment enlargement Important safety notes G WARNING If the rear bench seat/rear seat and seat backrest are not engaged they could fold forwards, e.g. when braking suddenly or in the event of an accident. RThe vehicle occupant would thereby be
pushed into the seat belt by the rear bench seat/rear seat or by the seat backrest. The seat belt can no longer offer the intended level of protection and could even cause injuries.
RObjects or loads in the trunk/cargo
compartment cannot be restrained by the seat backrest.
There is an increased risk of injury. Before every trip, make sure that the seat backrests and the rear bench seat/rear seat are engaged.
! Before folding the backrest in the rear
compartment forwards, make sure that the rear compartment armrest and the cupholder are folded in. They may otherwise be damaged.
Observe the loading guidelines (Y page 236).
Vehicles without the EASY-VARIO-PLUS system Folding the rear seat backrest forward The left-hand and right-hand rear seat backrests can be folded forwards separately to increase the cargo compartment capacity.
Stowage areas
241
X Adjust the head restraints if necessary
(Y page 90).
X Move the driver's or front-passenger seat
back if necessary.
Vehicles with the EASY-VARIO-PLUS system Folding the rear seat backrest forward The left-hand and right-hand rear seat backrests can be folded forwards separately to increase the cargo compartment capacity.
X Fully insert the backrest head restraints
(Y page 90).
(Y page 243).
X Move the rear seat as far back as possible
X Move the driver's or front-passenger seat
forward if necessary.
X Pull right or left loop ; on the backrest in
the direction of the arrow. Corresponding seat backrest : is released.
X Fold down backrest : fully. X Move the driver's or front-passenger seat
back if necessary.
X Fully insert the backrest head restraints
(Y page 90).
X Move the driver's or front-passenger seat
forward if necessary.
X Pull left-hand or right-hand release
handle ; of the seat backrest forwards. Corresponding seat backrest : is released.
X Fold backrest : forwards. X Move the driver's or front-passenger seat
back if necessary.
Folding the rear seat backrest back
X Move the driver's or front-passenger seat
forward if necessary.
! Make sure that the seat belt does not
become trapped when folding the rear seat backrest back. Otherwise, it could be damaged.
X Fold seat backrest : back until it engages.
Red lock status indicator ; is no longer visible.
242 Stowage areas
Folding the rear seat backrest back
X Move the driver's or front-passenger seat
forward if necessary.
! Make sure that the seat belt does not
become trapped when folding the rear seat backrest back. Otherwise, it could be damaged.
X Swing backrest : back. X Adjust the backrest to the desired angle by
pulling the loop (Y page 242).
X Adjust the head restraints if necessary
(Y page 90).
X Move the driver's or front-passenger seat
back if necessary.
Making the best use of your cargo compartment: RLoad capacity is increased when
backrest : is set to the load position (90°) (Y page 242).
RVehicles with a height-adjustable trunk
floor: a level load surface can be obtained by moving the trunk floor to the upper position (Y page 246).
RA larger load area can be obtained by
moving the rear bench seat as far forward as possible (Y page 243).
RThe load area can be lengthened by folding forward the folding backrest of the front- passenger seat (Y page 239) and the corresponding backrest in the rear. Adjusting the angle of the rear seat backrests You can set the angle of the seat backrests to one of 13 detent positions.
Notes on using the cargo compartment
Load position
X Pull right or left release loop ; forwards in
the direction of the arrow. Corresponding seat backrest : is released.
X Pull backrest : forward in the direction of the arrow, or push it back and let it engage. X To ensure that the backrest has engaged,
lean firmly against backrest :.
i The angle and fore/aft position of the left
and right rear seats can be separately adjusted for each seat in order to make better use of the cargo compartment.
Stowage areas
243
RDo not use elastic straps or nets to secure
a load, as these are only intended as an anti-slip protection for light loads.
RDo not route tie-downs across sharp edges
or corners.
RPad sharp edges for protection. There are four cargo tie-down rings in the cargo compartment.
: Cargo tie-down rings
Bag hook G WARNING The bag hooks cannot restrain heavy objects or items of luggage. Objects or items of luggage could be flung around and thereby hit vehicle occupants when braking or abruptly changing directions. There is a risk of injury. Only hang light objects on the bag hooks. Never hang hard, sharp-edged or fragile objects on the bag hooks.
! The bag hook can bear a maximum load of 6.6lbs (3kg) and should not be used to secure a load.
There is one bag hook on either side of the cargo compartment.
Depending on the angle of the backrest, therefore, the right and left rear seats can be pushed back varying distances until the backrest is resting against the cargo compartment cover. If the backrest comes into contact with surrounding parts of the cargo compartment paneling, reduce the angle of the backrest.
Adjusting the seat fore-and-aft position ! When moving the rear seats back, make sure there are no objects in the footwell or behind the seats. The rear seats and/or the objects could otherwise be damaged.
X Lift the left or right release handle and slide
the corresponding seat forwards or backwards.
X Let go of the release handle again.
Make sure that you hear the seat engage in position.
Securing cargo Cargo tie-down rings Observe the following notes on securing loads: RObserve the loading guidelines
RSecure the load using the cargo tie-down
(Y page 236).
rings.
RDistribute the load on the cargo tie-down
rings evenly.
244 Stowage areas
Extending/retracting the cargo compartment cover
: Bag hook
Cargo compartment cover Important safety notes G WARNING On its own, the cargo compartment cover cannot secure or restrain heavy objects, items of luggage and heavy loads. You could be hit by an unsecured load during sudden changes in direction, braking or in the event of an accident. There is an increased risk of injury or even fatal injury. Always store objects so that they cannot be flung around. Secure objects, luggage or loads against slipping or tipping over, e.g. by using tie downs, even if you are using the cargo compartment cover.
! When loading the vehicle, make sure that
you do not stack the load in the cargo compartment higher than the lower edge of the side windows. Do not place heavy objects on top of the cargo compartment cover.
! When removing and installing the cargo compartment cover, ensure that its end caps do not scrape the light-colored parts of the vehicle.
The cargo compartment cover is located behind the rear bench seat backrest.
X To extend: pull the cargo compartment cover back by grab handle : and clip it into retainers ; on the left and right.
X To retract: unhook the cargo compartment cover from retainers ; on the left and right and guide it forwards by grab handle : until it is fully retracted.
Installing/removing the cargo compartment cover
X To remove: make sure that the cargo
compartment cover is rolled up.
X Push in the end cap of cargo compartment
cover : in the direction of the arrow on the right or left side using grip =.
X Push cargo compartment cover : into
opposite anchorage ;.
X Remove cargo compartment cover :
upwards.
X To install: set cargo compartment
cover : on the right or left-hand side in anchorage ;.
X Push in the opposite end cap of cargo
compartment cover : in the direction of the arrow and insert cargo compartment cover : into opposite anchorage ;.
Cargo net Important safety notes G WARNING On its own, the cargo net cannot secure or restrain heavy objects, items of luggage and heavy loads. You could be hit by an unsecured load during sudden changes in direction, braking or in the event of an accident. There is an increased risk of injury or even fatal injury. Always store objects so that they cannot be flung around. Secure objects, luggage or loads against slipping or tipping over, e.g. by using tie downs, even if you are using the cargo net.
It is important to use a cargo net if you load the vehicle with small objects above the seat backrests. For safety reasons, always use a cargo net when transporting loads. The cargo net is located in the stowage space under the cargo compartment floor (Y page 245). X Open both Velcro fasteners and remove the
cargo net.
X Unroll and unfold the cargo net.
The joints on the upper and lower guide rod should engage audibly.
The corresponding cargo tie down rings for tightening the cargo net are in the cargo compartment (Y page 243).
Stowage areas
245
Attaching and tightening the cargo net
X To attach and tighten: insert guide
rod : into bracket ;.
X Attach belt hook ? to the cargo tie-down ring and pull down on the loose end of the lashing strap until the cargo net is taut. X After driving a short distance, check the
tension of the cargo net and retighten it if necessary.
X To loosen and detach: pull belt clamp
= up to reduce the tension in the lashing strap.
X Unhook belt hook ? from the cargo tie-
down ring.
X Detach guide rod : from bracket ;. X To stow: press the red button on the upper
and lower guide rod.
X Fold the cargo net and roll it up. X Close the two Velcro fasteners on the cargo
net holder.
Stowage well under the cargo compartment floor Important safety notes G WARNING If you drive when the cargo compartment floor is open, objects could be flung around, thus striking vehicle occupants. There is a risk of injury, particularly in the event of sudden braking or a sudden change in direction.
246 Stowage areas
Always close the cargo compartment floor before a journey.
! The maximum load capacity of the
stowage well under the cargo compartment floor is 55 lbs (25 kg).
Opening/closing the cargo compartment floor A bracket for TIREFIT, the vehicle tool kit, etc. is located underneath the cargo compartment floor.
X To open: open the tailgate. X Press down handle : on ribbing ;.
Handle : folds up.
X Swing the cargo compartment floor
upwards using handle : until it rests against the cargo compartment cover.
X Fold out hook = on the underside of the
cargo compartment floor.
X Attach hook = to the cargo
compartment's upper seal ?.
X To close: detach hook = from seal ?. X Fasten hook = to the bracket on the
underside of the cargo compartment floor.
X Fold the trunk floor down. X Press the trunk floor down until it engages.
Setting the height of the trunk floor The stowage well under the cargo compartment floor can be increased or decreased in size as necessary. To do this, you can lock the floor at two different heights. The upper catch gives a flat load surface when the rear bench seat is folded forward.
X To raise: using handle :, lift up cargo compartment floor ; in the direction of arrow = and pull it upwards.
X Lower cargo compartment floor ; again. To do this, push the trunk floor away so that it engages in the guide on the upper level. Cargo compartment floor ; engages in the upper position.
i Carry out this step using both hands. X To lower: raise cargo compartment
floor ; slightly using handle : and pull it towards you.
X Lower cargo compartment floor ; again
slowly. Whilst doing so, press the trunk floor into the lower level. Cargo compartment floor ; engages in the lower position.
Roof carrier Important safety notes G WARNING When you load the roof, the center of gravity of the vehicle rises and the driving characteristics change. If you exceed the maximum roof load, the driving characteristics, as well as steering and braking, will be greatly impaired. There is a risk of an accident. Never exceed the maximum roof load and adjust your driving style.
! Mercedes-Benz recommends that you
only use roof carriers that have been tested and approved for Mercedes-Benz vehicles. This helps to prevent damage to the vehicle. Position the load on the roof rack in such a way that the vehicle will not sustain damage even when it is in motion. Ensure that, depending on the vehicle's equipment, you can raise the panorama roof with power tilt/sliding panel fully and
Features
247
open the tailgate fully when the roof carrier is installed.
The maximum roof load is 165 lbs((75 kg). An incorrectly secured roof carrier or roof load may become detached from the vehicle. You must therefore ensure that you observe the roof carrier manufacturer's installation instructions.
Attaching the roof carrier
X Open covers : carefully in the direction of
the arrow.
X Fold covers : upwards. X Only secure the roof carrier to the anchorage points under covers :.
X Observe the manufacturer's installation
instructions.
Features Cup holder Important safety notes G WARNING The cup holder cannot hold a container secure whilst traveling. If you use a cup holder whilst traveling, the container may be flung around and liquid may be spilled. The vehicle occupants may come into contact with the liquid and if it is hot, they may be scalded. You may be distracted from the traffic conditions and you could lose control of the vehicle. There is a risk of an accident and injury.
248 Features
Only use the cup holder when the vehicle is stationary. Only use the cup holder for containers of the right size. Always close the container, particularly if the liquid is hot. G WARNING If objects in the passenger compartment are stowed incorrectly, they can slide or be thrown around and hit vehicle occupants. There is a risk of injury, particularly in the event of sudden braking or a sudden change in direction. RAlways stow objects so that they cannot be
thrown around in such situations.
RAlways make sure that objects do not
protrude from stowage spaces, parcel nets or stowage nets.
RClose the lockable stowage spaces while
driving.
RStow and secure objects that are heavy, hard, pointy, sharp-edged, fragile or too large in the cargo compartment.
! Only use the cup holders for containers of
the right size and which have lids. The drinks could otherwise spill.
The stowage compartments in the doors provide space for bottles: Rfront: capacity up to 51 fl. oz. (1.5 l) Rrear: capacity up to 17 fl. oz. (0.5 l)
Cup holder in the front-compartment center console The cup holder and the rubber mat underneath can be removed for cleaning. Clean them with clean, lukewarm water only.
X To remove: carefully pull in upper sections of cup holder : on the driver's and front- passenger sides until they release.
X Lift the cup holder upwards ; until it can
be removed.
X To install: insert the cup holder into lateral
curved sections ; in the stowage compartment. Insert the cup holder so that the wedge of the upper section of cup holder : faces forwards.
X Press the cup holder downwards until it engages on the right and left-hand sides.
Cup holder in the rear seat armrest ! Do not sit on or support your body weight on the rear seat armrest when it is folded down, as you could otherwise damage it. ! Close the cup holder before folding the rear seat armrest up. Otherwise, the cup holder could be damaged.
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249
Vanity mirror in the sun visor Mirror light : only functions if the sun visor is clipped into bracket ; and mirror cover A has been folded up.
Glare from the side
X Fold down the sun visor. X Pull the sun visor out of retainer ;. X Swing the sun visor to the side. X Vehicles with mirror lights: slide the sun
visor horizontally as desired.
Ashtray Front ashtray ! The stowage space under the ashtray is
not heat resistant. Before placing lit cigarettes in the ashtray, make sure that the ashtray is properly engaged. Otherwise, the stowage space could be damaged.
Example: vehicles with a cover over the stowage compartment X To open: push the lower section of
cover :. The stowage compartment opens.
X To remove the insert: lift insert =
up ; and out.
X To re-install the insert: press insert =
into the holder until it engages.
X Fold down the rear seat armrest. X To open: press the front of cup holder :
or ;. Cup holder : or ; extends automatically. X To close: slide cup holder : or ; back
until it engages.
Sun visors Overview G WARNING If the mirror cover of the vanity mirror is folded up when the vehicle is in motion, you could be blinded by incident light. There is a risk of an accident. Always keep the mirror cover folded down while driving.
: Mirror light ; Bracket = Retaining clip, e.g. for a car park ticket ? Vanity mirror A Mirror cover
250 Features
i If you remove the ashtray insert, you can
use the resulting compartment for stowage.
lighter when road and traffic conditions permit.
Rear-compartment ashtray
X To open: pull cover = out by its top edge. X To remove: pull insert ; by recess : in
the direction of arrow ? until it audibly releases.
X Lift insert ; up and out. X To install the insert: place insert ; from above into the holder and press down until it engages.
Cigarette lighter G WARNING You can burn yourself if you touch the hot heating element or the socket of the cigarette lighter. In addition, flammable materials can ignite if: Rthe hot cigarette lighter falls Ra child holds the hot cigarette lighter to
objects, for example
There is a risk of fire and injury. Always hold the cigarette lighter by the knob. Always make sure that the cigarette lighter is out of reach of children. Never leave children unsupervised in the vehicle.
Your attention must always be focused on the traffic conditions. Only use the cigarette
Example: vehicles with a cover over the stowage compartment X Turn the SmartKey to position 2 in the
ignition lock (Y page 135).
X To open: push the lower section of
cover :. The stowage compartment opens.
X Press in cigarette lighter ;.
Cigarette lighter ; will pop out automatically when the heating element is red-hot.
12 V sockets Points to observe before use X Turn the SmartKey to position 1 in the
ignition lock (Y page 135).
The sockets can be used for accessories with a maximum draw of 180 W (15 A). Accessories include such items as lamps or chargers for mobile phones. If you use the sockets for long periods when the engine is switched off, the battery may discharge. i An emergency cut-out ensures that the on-board voltage does not drop too low. If the on-board voltage is too low, the power to the sockets is automatically cut. This ensures that there is sufficient power to start the engine.
Socket in the front-compartment center console
Socket in the rear-compartment center console
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251
Vehicles with a cover over the stowage compartment X To open: push the lower section of
cover :. The stowage compartment opens.
X Lift up the cover of socket ;.
X Pull cover : out by its top edge. X Lift up the cover of socket ;.
Socket in the cargo compartment
Vehicles without a cover over the stowage compartment X Lift up the cover of socket :.
X Lift up the cover of socket :.
mbrace Important safety notes ! You must have a license agreement to activate the mbrace service. Make sure that your system is activated and ready for use. To register, press the ï MB Info call button. If any of the steps mentioned are not carried out, the system may not be activated.
252 Features
If you have questions about the activation, contact one of the following telephone hotlines: RUSA: Mercedes-Benz Customer
Assistance Center at 1-800-FOR-MERCedes (1-800-367-6372) or 1-866-990-9007
RCanada: Customer Service at
1-888-923-8367
Shortly after successfully registering with the mbrace service (Canada: TELEAID), a user ID and password will be sent to you by post. USA only: you can use this password to log onto the mbrace area under "Owners Online" at http://www.mbusa.com. The mbrace system is available if: Rit has been activated and is operational Rthe corresponding mobile phone network
is available for transmitting data to the Customer Center
Ra service subscription is available Rthe starter battery is sufficiently charged i Determining the location of the vehicle on
a map is only possible if: RGPS reception is available. Rthe vehicle position can be forwarded to
the Customer Assistance Center.
The mbrace system To adjust the volume during an mbrace call, proceed as follows: X Press the W or X button on the
multifunction steering wheel.
or X Use the volume controller of the audio
system/COMAND.
The mbrace system provides various services, e.g.: Rautomatic and manual emergency call RRoadside Assistance call RMB Info call
USA only: you can find information and a description of all available features under "Owners Online" at http://www.mbusa.com.
System self-test After you have switched on the ignition, the system carries out a self-diagnosis. A malfunction in the system has been detected if one of the following occurs: RThe indicator lamp in the SOS button does
not come on during the system self-test. RThe indicator lamp in the F Roadside
Assistance button does not light up during self-diagnosis of the system.
RThe indicator lamp in the ï MB Info call
button does not light up during self- diagnosis of the system.
RThe indicator lamp in one or more of the
following buttons continues to light up red after the system self-diagnosis: - SOS button
the F Roadside Assistance call button the ï MB Info call button RThe mbrace Inoperative or mbrace Service Not Activated message appears in the multifunction display after the system self-diagnosis.
If a malfunction is indicated as outlined above, the system may not operate as expected. In the event of an emergency, help will have to be summoned by other means. Have the system checked at the nearest authorized Mercedes-Benz Center or contact the following service hotlines: RUSA: Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes (1-800-367-6372) or 1-866-990-9007
RCanada: Customer Service at
1-888-923-8367
Emergency call Important safety notes ! You must have a license agreement to activate the mbrace service. Make sure that your system is activated and ready for use. To register, press the ï MB Info call button. If any of the steps mentioned are not carried out, the system may not be activated. If you have questions about the activation, contact one of the following telephone hotlines: RUSA: Mercedes-Benz Customer
Assistance Center at 1-800-FOR-MERCedes (1-800-367-6372) or 1-866-990-9007
RCanada: Customer Service at
1-888-923-8367
General notes An emergency call is dialed automatically if an air bag or Emergency Tensioning Device is triggered. i You cannot end an automatically triggered emergency call yourself.
An emergency call can also be initiated manually. As soon as the emergency call has been initiated, the indicator lamp in the SOS button flashes. The Connecting Call message appears in the multifunction display. The audio output is muted. Once the connection has been made, the Call Connected message appears in the multifunction display. All important information on the emergency is transmitted, for example: RCurrent location of the vehicle (as
determined by the GPS system)
RVehicle identification number RInformation on the severity of the accident Shortly after the emergency call has been initiated, a voice connection is automatically established between the Mercedes-Benz
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253
Customer Assistance Center and the vehicle occupants. RIf the vehicle occupants respond, the Mercedes-Benz Customer Assistance Center attempts to get more information on the emergency.
RIf there is no response from the vehicle occupants, an ambulance is immediately sent to the vehicle.
The mbrace system has not been able to initiate an emergency call if no voice connection to the Response Center has been established. This can occur, for example, if the relevant mobile phone network is not available. The indicator lamp in the SOS button flashes continuously. The Call Failed message appears in the multifunction display and must be confirmed. In this case, seek assistance by other means. Making an emergency call G WARNING It can be dangerous to remain in the vehicle, even if you have pressed the SOS button in an emergency if: Ryou see smoke inside or outside of the
vehicle, e.g. if there is a fire after an accident
Rthe vehicle is on a dangerous section of
road
Rthe vehicle is not visible or cannot easily be seen by other road users, particularly when dark or in poor visibility conditions
There is a risk of an accident and injury. Leave the vehicle immediately in this or similar situations as soon as it is safe to do so. Move to a safe location along with other vehicle occupants. In such situations, secure the vehicle in accordance with national regulations, e. g. with a warning triangle.
254 Features
X To initiate an emergency call
manually: press cover : briefly to open.
X Press SOS button ; briefly.
The indicator lamp in SOS button ; flashes until the emergency call is concluded.
X Wait for a voice connection to the
Mercedes-Benz Customer Assistance Center.
X After the emergency call, close cover :. i If the mobile phone network is not
available, mbrace is not able to make an emergency call. If you leave the vehicle immediately after pressing the SOS button, you do not know if mbrace has successfully made the emergency call. In this situation, seek additional assistance by other means.
Roadside Assistance button
flashes while the call is active. The Connecting Call message appears on the multifunction display. The audio output is muted. If a connection can be made, the Call Connected message appears in the multifunction display. If a cellular phone network is available and there is sufficient GPS reception, the mbrace system transmits data to the Mercedes-Benz Customer Assistance Center, for example: RCurrent location of the vehicle RVehicle identification number i The display of the audio system or
COMAND shows that an mbrace call is active. During the call, you can change to the navigation menu by pressing the NAVI button on COMAND, for example. Voice output is not available.
A voice connection is established between the Mercedes-Benz Customer Assistance Center and the vehicle occupants. From the vehicle remote malfunction diagnosis, the Mercedes-Benz Customer Assistance center can ascertain the nature of the problem (Y page 258). The Mercedes-Benz Customer Assistance Center either sends a qualified Mercedes- Benz technician or arranges for your vehicle to be transported to the nearest authorized Mercedes-Benz Center. You may be charged for services such as repair work and/or towing. Further details are available in your mbrace manual. i The mbrace system failed to initiate a
Roadside Assistance call if: Rthe indicator lamp for Roadside
Assistance call button : is flashing continuously.
X Press Roadside Assistance button :.
This initiates a call to the Mercedes-Benz Customer Assistance Center. The indicator lamp in Roadside Assistance button :
Rno voice connection to the Mercedes- Benz Customer Assistance Center was established.
This may be because the corresponding mobile phone network is not available.
The Call Failed message appears in the multifunction display.
X To end a call: press the ~ button on the
multifunction steering wheel.
or X Press the corresponding button for ending
a phone call on the audio system or on COMAND.
MB Info call button
X Press MB Info call button :.
This initiates a call to the Mercedes-Benz Customer Assistance Center. The indicator lamp in MB Info call button : flashes while the connection is being made. The Connecting Call message appears on the multifunction display. The audio system is muted. If a connection can be made, the Call Connected message appears in the multifunction display. If a cellular phone network is available and there is sufficient GPS reception, the mbrace system transmits data to the Mercedes-Benz Customer Assistance Center, for example: RCurrent location of the vehicle RVehicle identification number i The display of the audio system or
COMAND shows that an mbrace call is active. During the call, you can change to the navigation menu by pressing the NAVI button on COMAND, for example. Voice output is not available.
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A voice connection is established between the Mercedes-Benz Customer Assistance Center and the vehicle occupants. You can obtain information on how to operate your vehicle's systems, on the location of the nearest authorized Mercedes-Benz Center, and on further products and services offered by Mercedes-Benz USA. USA only: you can find further information on the mbrace system under "Owners Online" at http://www.mbusa.com. i The mbrace system failed to initiate an
MB Info call if: Rthe indicator lamp in MB Info call button : is flashing continuously.
Rno voice connection to the Mercedes- Benz Customer Assistance Center was established.
This may be because the corresponding mobile phone network is not available. The Call Failed message appears in the multifunction display.
X To end a call: press the ~ button on the
multifunction steering wheel.
or X Press the corresponding button for ending
a phone call on the audio system or on COMAND.
Call priority When service calls are active, e.g. Roadside Assistance or MB Info calls, an emergency call can still be initiated. In this case, an emergency call will take priority and override all other active calls. The indicator lamp of the respective button flashes until the call is ended. An emergency call can only be terminated by the Mercedes- Benz Customer Assistance Center.
256 Features
All other calls can be ended by pressing: Rthe ~ button on the multifunction
steering wheel
Rthe corresponding button on the audio
system or on COMAND for ending a telephone call
i If an mbrace call is initiated, audio output
is muted. The mobile phone is no longer connected to COMAND. However, if you would like to use your mobile phone, do so only when the vehicle is stationary and in a safe location.
Downloading destinations in COMAND Downloading destinations Destination Download gives you access to a data bank with over 15 million Points of Interest (POIs). These can be downloaded on the navigation system in your vehicle. If you know the destination, the address can be downloaded. Alternatively, you can obtain the location of Points of Interest (POIs)/ important destinations in the vicinity. Furthermore, you can download routes with up to 20 way points. You are prompted to confirm route guidance to the address entered. The system calculates the route and subsequently starts the route guidance with the address entered. i If you select No, the address can be stored in the address book.
i The Destination Download function is
available if the corresponding mobile phone network is available and data transfer is possible.
i You can only use the Destination Download function if the vehicle is equipped with a navigation system.
Route Assistance This service is part of the mbrace PLUS Package and cannot be purchased separately.
i You can also use the Route Assistance
function if your vehicle is not equipped with a navigation system.
Within the framework of this service, you receive a professional and reliable form of navigation support without having to leave your vehicle. The customer service representative finds a suitable route depending on your vehicle's current position and the desired destination. You will then be guided live through the current route section.
Search & Send General notes i To use "Search & Send", your vehicle must be equipped with mbrace and a navigation system. You must also have an mbrace service subscription.
"Search & Send" is a destination entry service. A destination address which is found on Google Maps® can be transferred via mbrace directly to your vehicle's navigation system. Specifying and sending the destination address X Go to the website http://
www.maps.google.com and enter a destination address into the entry field.
X To send the destination address to the
e-mail address of your mbrace account: click on the corresponding button.
i Example:
If you select 'Send to vehicle' and then 'Mercedes-Benz', the destination address will be sent to your vehicle.
X When the "Send" dialog window appears:
In the relevant field, enter the e-mail address which you specified when activating your mbrace account.
X Click "Send".
i Information on specific commands such
as "Address entry" or "Sending" can be found on the website.
Calling up destination addresses X Switch on the ignition.
The destination address is loaded into the vehicle's navigation system. A display message appears, asking whether navigation should be started. X Select Yes by sliding XVY and turning cVd the COMAND controller and press W to confirm. The system calculates the route and subsequently starts the route guidance with the address entered. i If you select No, the address can be stored in the address book.
i If you have sent more than one
destination address, each individual destination must be confirmed separately. i Destination addresses are loaded in the same order as the order in which they were sent. If you have multiple Mercedes-Benz vehicles with mbrace and active mbrace accounts: if multiple vehicles are registered under the same e-mail address, the destination will be sent to all the vehicles.
Vehicle remote opening You can use the vehicle remote opening if you have unintentionally locked your vehicle and a replacement SmartKey is not available. The vehicle can be opened by the Mercedes-Benz Customer Assistance Center. The vehicle can be immediately opened remotely within four days of the ignition being turned off. After this time, the remote opening may be delayed by 15 to 60 minutes. After 30 days the vehicle can no longer be opened remotely. X Contact the following service hotlines:
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257
RUSA: Mercedes-Benz Customer
Assistance Center at 1-800-FOR-MERCedes (1-800-367-6372) or 1-866-990-9007
RCanada: Customer Service at
1-888-923-8367
You will be asked for your password.
X Return to your vehicle at the time agreed upon with the Mercedes-Benz Customer Assistance Center.
USA only: alternatively, the vehicle can be opened via: Rthe Internet, under the "Owners Online"
section
Rthe telephone application (e.g. iPhone®,
Blackberry)
To do this, you will need your identification number and password. i Vehicle remote opening is only possible if the corresponding mobile phone network is accessible.
Vehicle remote closing The remote closing feature can be used when you have forgotten to lock the vehicle and you are no longer nearby. The vehicle can then be locked by the Mercedes-Benz Customer Assistance Center. The vehicle can be immediately remotely locked within four days of the ignition being turned off. After this time, the remote closing may be delayed by 15 to 60 minutes. After 30 days the vehicle can no longer be closed remotely. X Contact the following service hotlines:
RUSA: Mercedes-Benz Customer
Assistance Center at 1-800-FOR-MERCedes (1-800-367-6372) or 1-866-990-9007
RCanada: Customer Service at
1-888-923-8367
You will be asked for your PIN. The next time you are inside the vehicle and you switch on the ignition, the Doors
258 Features
Locked Remotely message appears in the multifunction display. USA only: alternatively, the vehicle can be locked via: Rthe Internet, under the "Owners Online"
section
Rthe telephone application (e.g. iPhone®,
Blackberry)
To do this, you will need your identification number and password. i The vehicle remote closing feature is
available when the relevant mobile phone network is available and data connection is possible.
Stolen vehicle recovery service If your vehicle has been stolen: X Notify the police.
The police will issue a numbered incident report.
X This number will be forwarded to the Mercedes-Benz Customer Assistance Center together with your PIN. The Mercedes-Benz Customer Assistance Center then attempts to locate the mbrace system. The Mercedes-Benz Customer Assistance Center contacts you and the local law enforcement agency if the vehicle is located. However, only the law enforcement agency is informed of the location of the vehicle.
i If the anti-theft alarm system is activated for longer than 30 seconds, the Mercedes- Benz Customer Assistance center is automatically informed.
Vehicle remote malfunction diagnosis With the vehicle remote malfunction diagnosis (Vehicle Health Check), the Customer Assistance center can provide improved support for problems with your vehicle. During an existing call, vehicle data is transferred to the Customer Assistance center. The customer service representative
can use the received data to decide what kind of assistance is required. You are then, for example, guided to the nearest Mercedes- Benz Service center or a recovery vehicle is called. If vehicle data needs to be transferred during an MB Info call or a Roadside Assistance call, this is initiated by the Customer Assistance center. You will see the Roadside Assistance Connected message in the COMAND display. If the vehicle remote malfunction diagnosis is able to be started, the Request for vehicle diagnosis received. Start vehicle diagnosis? message appears in the display. X Press Yes to confirm the message. X If the Vehicle Diagnosis: Please switch on ignition. message appears: turn the key to position 2 in the ignition lock. X If the Please follow the instructions received by phone and move your vehicle to a safe position. message appears: follow the instructions of the customer service representative. The message in the display disappears. If you select Cancel, the vehicle remote malfunction diagnosis is canceled completely. The vehicle operating state check begins. Meanwhile, the Vehicle diagnosis activated message appears. When the check is finished, the Sending vehicle diagnosis data...(Voice connection may be interrupted during data transfer.) message appears. The vehicle data can now be sent to the Customer Assistance center. X Press OK to confirm the message. The voice connection with the Customer Assistance center is terminated. The Vehicle Diagnosis: Transferring data... appears.
The vehicle data is sent to the Customer Assistance center.
Depending on what the customer service representative agreed with you, the voice connection is re-established after the transfer is complete. If necessary, you will be contacted at a later time by another means, e.g. by E-Mail or telephone. Further functions of the vehicle remote malfunction diagnosis include, for example: Rtransfer of service data to the Customer Assistance center. If a service is overdue, the COMAND display shows a message about various special offers at your workshop.
Rmonthly status information E-Mail on oil level, air pressure, maintenance, brakes, etc. If applicable, you will receive information on special offers in the E-Mail. USA only: this information can also be called up under "Owners Online" at http:// www.mbusa.com.
Information on the data stored in the vehicle (Y page 25). Information on roadside assistance (Y page 22).
Downloading routes Downloading routes allows you to transfer and save predefined routes in the navigation system. To do this, an SD memory card must be inserted into the COMAND system. If no SD memory card is inserted, you must insert the card into the card slot on the COMAND system before saving. A route can be prepared and sent either by a customer service representative or via the mbrace portal on the Internet. Each route can include up to 20 way points. When a route has been received by the navigation system, the 'Route name' has been saved to memory card. Do you want to start route guidance? message appears on the COMAND display. The route is saved to the SD memory card.
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X To start route guidance: select Yes. An overview of the route is shown in the display. i If you select No, the saved route can be called up later in the navigation menu. X Select Start. Route guidance is started.
i Downloaded and saved data can be called
up again in COMAND. You can find further information in the separate COMAND operating instructions.
Speed alert You can define the upper speed limit, which must not be exceeded by the vehicle. If this
