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resolved at a dealer's facility. That is why we suggest following Step One first. STEP THREE — U.S. Owners: Both General Motors and your dealer are committed to making sure you are completely satisfied with the new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line® Program to enforce your rights. The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filling out a court action, use of the program is free of charge and your case will generally be heard within
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For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Care Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or write to: Mediation/Arbitration Program c/o Customer Care Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
The inquiry should be accompanied by the Vehicle Identification Number (VIN).40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.
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Customer Satisfaction Procedure (Mexico)
Did you get the Warranty Extension Plan? This plan is recommended by General Motors to supplement the warranty included with the new vehicle purchase. See your dealer for details. Customer Assistance Procedure Owner satisfaction and goodwill are very important to your dealer and General Motors. Normally, any problem with the transaction, sale, or usage of the vehicle must be handled by your dealer sales or service departments. However, we recognize that despite
the good intentions of all parties involved, sometimes a misunderstanding may occur. If you have a problem that has not been satisfactorily handled through the normal means, we suggest the following steps:
STEP ONE Explain your case to your dealer service agent, service manager, dealer sales agent, or sales manager, depending on your case. Make sure that they have all necessary information. They are interested in your continual satisfaction.
STEP TWO If you are not satisfied, please contact the general manager or your dealership owner to ask for their help. If they are not able to resolve your case, ask them to contact the right people at General Motors for support, if needed.
STEP THREE If your case is not resolved in a reasonable amount of time by your dealer, please call the General Motors Customer Assistance Center (CAC) and provide the following information: . Name . Address . Phone number . Model year . Brand . Vehicle Identification
Number (VIN)
. Mileage . Delivery date . Description of the problem . Dealership name . Dealership address See Customer Assistance Offices (U.S. and Canada) on page 13‑5 or Customer Assistance Offices (Mexico) on page 13‑5.
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Customer Assistance Offices (U.S. and Canada) GMC encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail GMC, the letter should be addressed to: United States and Puerto Rico GMC Customer Assistance Center P.O. Box 33172
Detroit, MI 48232-5172
www.GMC.com 1-800-GMC-8782 (1-800-462-8782) 1-800-462-8583 (For Text Telephone Devices (TTYs)) Roadside Assistance: 1-888-881-3302
From U.S. Virgin Islands: 1-800-496-9994Customer Information
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All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: [email protected]. Mexico
From Mexico City 5329-0812
From Other Mexico Locations 01-800-466-0812
United States and Canada 1-866-466-8191
Costa Rica 00-800-052-1005
Guatemala 1-800-999-5252
Panama 00-800-052-0001
Dominican Republic 1-888-751-5301Canada General Motors of Canada Limited Customer Care Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gmc.ca 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone Devices (TTYs)) Roadside Assistance: 1-800-268-6800
All Overseas Locations Please contact the local General Motors Business Unit.Customer Assistance Offices (Mexico) To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section. Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours.
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El Salvador 800-6273
Honduras 800-0122-6101Customer Assistance for Text Telephone (TTY) Users (U.S. and Canada) To assist customers who are deaf, hard of hearing, or speech impaired and who use Text Telephones (TTYs), GMC has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with GMC by dialing: 1-800-462-8583. TTY users in Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience (U.S.) my.gmc.com The GMC online owner experience is a one-stop resource that allows interaction with GMC and keeps important vehicle-specific information in one place.
Membership Benefits E (Vehicle Information): Download owner manuals and view vehicle-specific how-to videos. G (Maintenance Information): View maintenance schedules, required alerts, OnStar onboard vehicle diagnostic information, and schedule service appointments. I (Service History): View printable dealer-recorded service records and self-recorded service records. D (Preferred Dealer Information): Select a preferred dealer and view dealer location, maps, phone numbers, and hours.
J (Warranty Tracking Information): Track the vehicle’s warranty information. J (Recall Information): View active recalls or search by Vehicle Identification Number (VIN). See Vehicle Identification Number (VIN) on page 12‑1. H (Other Account Information): View GM Card, SiriusXM Satellite radio, and OnStar account information. F (Live Chat Support): Chat live with online help representatives. Visit my.gmc.com to register your vehicle. GMC Owner Centre (Canada) gmcowner.ca Take a trip to the GMC Owner Centre: . Chat live with online help
representatives.
. Use the Vehicle Tools section.
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. Access third party enthusiast
sites and social media networks. Locate owner resources such as lease-end, financing, and warranty information.
. Retrieve your favorite articles,
quizzes, tips and multimedia galleries organized into the Features and Auto Care Sections.
. Download the owner manual for your vehicle, quickly and easily. Find the GMC-recommended maintenance services for your vehicle.
GM Mobility Reimbursement Program (U.S. and Canada)
This program is available to qualified applicants for cost reimbursement of eligible aftermarket adaptive equipment required for the vehicle, such as hand controls or a wheelchair/ scooter lift for the vehicle. For more information on the limited offer, visit www.gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text Telephone (TTY) users, call 1-800-833-9935.
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General Motors of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.
Roadside Assistance Program (Mexico) As a new owner, your vehicle is automatically enrolled in the Roadside Assistance program. The services are available at no cost under the terms and conditions of the program. The Roadside Assistance program is not part of, or included, in the coverage provided by the new vehicle limited warranty. Roadside Assistance provides assistance to the driver and passengers while driving the vehicle within your city of residence or on any passable road in Mexico, the United States, and Canada. Services are subject to the
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limitations described in the following pages. Program coverage varies by country. Roadside Assistance is available 24 hours a day, 365 days of the year. This program expires two years from the date of the invoice for the vehicle, regardless of vehicle mileage and changes in vehicle ownership. For more information about the renewal of this program at the end of its term, contact the GMC Customer Assistance Center at 01-800-466-0801.
Services Provided
Flat Tire Change: If unable to change a flat tire, Roadside Assistance will provide towing service to the nearest authorized GMC dealership. It is the owner's responsibility for the repair or replacement of the tire.
This service is limited to the transfer of the vehicle to the repair facility.
. Emergency Fuel Delivery:
Delivery of enough fuel for the vehicle to get to the nearest service station. Lock-Out Service: Service to unlock the vehicle if you are locked out.
. Battery Jump Start: Service to
jump start a dead battery. *Emergency Messages: Transmission of urgent phone messages. *Emergency Calls: Call for emergency services. *Dealership Location Assistance: Information regarding addresses and telephone numbers for GMC dealers.
. Emergency Towing: Tow to the
nearest dealer for warranty service if the vehicle cannot be driven. If the vehicle is involved in an accident during the commission of a crime, administrative violation, or breach of traffic regulations, Roadside Assistance will not provide service. When the vehicle is not accessible to be towed, all maneuvers required to access it will be at the owner's expense. If the vehicle is in another city outside of your residence, Roadside Assistance is limited to moving the vehicle to the nearest dealer. If you would like the vehicle moved to a different dealer, you will be asked to cover the difference in cost at the time of the move.
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If the vehicle cannot be received by the nearest GMC dealer due to scheduling conflicts, the vehicle will be taken to a safe place where it will remain for up to 48 hours until it can be taken to the dealer. If the storage costs exceed the amount authorized, the owner is responsible to pay the difference at the time of service. Contact Roadside Assistance for more information on authorized amounts.
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*Trip Interruption: This service is provided if you are prevented from further usage of your vehicle while traveling and it is not possible for the nearest GMC dealership to repair the vehicle the same day, requiring the vehicle to stay at the dealership for a night or more. If this happens, in addition to the previously listed services and prior to confirmation by the dealership, you are entitled to choose one of the following alternatives, within the limits of existing Roadside Assistance program guidelines. If the costs exceed the amount authorized for these services, you must pay the difference at the time of service. Roadside Assistance will coordinate hotel accommodations for all vehicle travelers for up to two nights. A rental car will be provided for up to two days and the vehicle must be returned to its original
destination, excluding vehicles with a carrying capacity greater than 3.5 tons. Complimentary Transportation: If you prefer to continue your trip to the intended destination or return to your place of residence, and the trip requires more than eight hours driving on the road, transportation for the driver and passengers by first class bus or coach commercial airline will be provided to a location chosen by Roadside Assistance, depending on availability at the chosen destination. Restrictions apply based on vehicle specifications. If you are on the road, taxi service to the nearest bus station or airport will be provided. *Complimentary Transportation for Vehicle Pick Up: Transportation to pick up your vehicle after repairs are complete. Once the dealer has
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reported that the vehicle has been repaired, Roadside Assistance will provide bus or commercial airline one-way service (subject to availability) for the person designated by you to collect your vehicle at the dealership's location if you or the designated person are not in the same town or city as the dealership.
*These services are not provided for U.S. or Canada residents. All services provided in the U.S. and Canada are at the owner's expense and will be reimbursed by Roadside Assistance.
Services Not Included in Roadside Assistance Roadside Assistance does not cover or reimburse services for the following: . Events caused by fraud or bad
faith by the driver.
. Vehicle immobilization situations
. Any damage to the vehicle
due to a major force or unforeseen circumstances, such as natural phenomena of an extraordinary nature, earthquakes, volcanic eruptions, and other cyclonic storms.
. Vehicle immobilization situations
arising from car accidents caused by the driver of the vehicle or third parties. This means any occurrence that causes physical injury to the occupants and/or the vehicle caused by external forces.
. Acts of terrorism, riot or uproar, armed forces or police actions which prevent timely delivery of assistance services. Food service, beverages, telephone calls, or other extra costs. Accommodation costs apply only to Mexico per the terms and conditions of the Roadside Assistance program.
without intent, derived from the services provided.
. Cost of towing a trailer when
choosing a GMC dealer that is nearest to the temporary storage facility for the disabled vehicle. . Cost of all maneuvers required to access the vehicle when it is not available to be towed.
. Cost of fuel provided. Routine vehicle repair costs are not covered by the Roadside Assistance program. For more information, see your new vehicle warranty.
Contacting Roadside Assistance Roadside Assistance services are of no cost to you and available 24 hours a day, 365 days a year. Costs are only incurred in situations that exceed the limits of the program, some of which are listed previously in this section.
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To contact Roadside Assistance by phone, use the following numbers:
Mexico 01-800-466-0801
United States 1-866-466-8902
Canada 1-800-268-6800
E-mail [email protected] GMC reserves the right to make any changes or discontinue the Roadside Assistance program at any time without notification.
Roadside Assistance Program (U.S. and Canada) For U.S.-purchased vehicles, call 1-888-881-3302; (Text Telephone (TTY): 1-888-889-2438).
For Canadian-purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year. Calling for Assistance When calling Roadside Assistance, have the following information ready: . Your name, home address, and
home telephone number Telephone number of your location Location of the vehicle
. Model, year, color, and license
plate number of the vehicle . Odometer reading, Vehicle
Identification Number (VIN), and delivery date of the vehicle . Description of the problem Coverage Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first.
In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. Roadside Assistance is not a part of the New Vehicle Limited Warranty. GMC and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. GMC and General Motors of Canada Limited reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times. Services Provided . Emergency Fuel Delivery:
Delivery of enough fuel for the vehicle to get to the nearest service station.
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Lock-Out Service: Service to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar®. For security reasons, the driver must present identification before this service is given.
. Emergency Tow From a Public
Road or Highway: Tow to the nearest GMC dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in the sand, mud, or snow. Flat Tire Change: Service to change a flat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is the owner's responsibility for the repair or replacement of the tire if it is not covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
Trip Interruption Benefits and Assistance: If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the 5 years/(160 000 km) 100,000 mi Powertrain warranty period. Items considered are hotel, meals, and rental car.
Services Not Included in Roadside Assistance
Impound towing caused by violation of any laws. Legal fines.
. Mounting, dismounting,
or changing of snow tires, chains, or other traction devices. Towing or services for vehicles driven on a non-public road or highway.
Services Specific to Canadian-Purchased Vehicles Fuel Delivery: Reimbursement is approximately $5 Canadian. Diesel fuel delivery may be
restricted. Propane and other fuels are not provided through this service. Lock-Out Service: Vehicle registration is required. Trip Interruption Benefits and Assistance: Must be over 250 kilometres from where your trip was started to qualify. General Motors of Canada Limited requires pre-authorization, original detailed receipts, and a copy of the repair orders. Once authorization has been received, the Roadside Assistance advisor will help to make arrangements and explain how to receive payment.
. Alternative Service: If
assistance cannot be provided right away, the Roadside Assistance advisor may give permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt
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to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility.
Scheduling Service Appointments (U.S. and Canada) When the vehicle requires warranty service, contact your dealer and request an appointment. By scheduling a service appointment and advising the service consultant of your transportation needs, your dealer can help minimize your inconvenience. If the vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety related. If it is, please call your dealership, let them know this, and ask for instructions.
If your dealer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for same-day repair.
Courtesy Transportation Program (U.S. and Canada) To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper-to-Bumper (Base Warranty Coverage period in Canada), extended powertrain, and/or hybrid-specific warranties in both the U.S. and Canada. Several Courtesy Transportation options are available to assist in reducing inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet
entitled “Limited Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information. Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer one of the following:
Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation. Dealers may provide shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round-trip shuttle service within reasonable time and distance parameters of your dealer's area.
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Public Transportation or Fuel Reimbursement If the vehicle requires overnight warranty repairs, and public transportation is used instead of your dealer's shuttle service, the expense must be supported by original receipts and can only be up to the maximum amount allowed by GM for shuttle service. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your dealer for information regarding the allowance amounts for reimbursement of fuel or other transportation costs.
Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if the vehicle is kept for an overnight warranty repair.
Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. It may not be possible to provide a like vehicle as a courtesy rental. Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel.
General Motors reserves the right to unilaterally modify, change, or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.
Collision Damage Repair (U.S. and Canada) If the vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish the vehicle resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which the vehicle was originally built. Genuine GM
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Collision parts are the best choice to ensure that the vehicle's designed appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain the GM New Vehicle Limited Warranty. Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part may be an acceptable choice to maintain the vehicle's originally designed appearance and safety performance; however, the history of these parts is not known. Such parts are not covered by the GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for the vehicle. As a result, these parts may fit
poorly, exhibit premature durability/ corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by the GM New Vehicle Limited Warranty, and any vehicle failure related to such parts is not covered by that warranty. Repair Facility GM also recommends that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer may have a collision repair center with GM-trained technicians and state‐of‐the‐art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment. Insuring the Vehicle Protect your investment in the GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by
various insurance policy terms. Many insurance policies provide reduced protection to the GM vehicle by limiting compensation for damage repairs through the use of aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you ensure that the vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier. If the vehicle is leased, the leasing company may require you to have insurance that ensures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read the lease carefully, as you may be charged at the end of the lease for poor quality repairs.
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If a Crash Occurs If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer. Give only the necessary information to police and other parties involved in the crash. For emergency towing see Roadside Assistance Program (Mexico) on page 13‑7 or Roadside Assistance Program (U.S. and Canada) on page 13‑11. Gather the following information: . Driver name, address, and
telephone number.
. Driver license number. . Owner name, address, and
telephone number.
. Vehicle license plate number.
. Vehicle make, model, and
model year.
. Vehicle Identification
Number (VIN). Insurance company and policy number.
. General description of the
damage to the other vehicle. Choose a reputable repair facility that uses quality replacement parts. See “Collision Parts” earlier in this section. If the airbag has inflated, see What Will You See after an Airbag Inflates? on page 3‑35. Managing the Vehicle Damage Repair Process In the event that the vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take the vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts
be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by the GM vehicle warranty. Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with the repair professional, and insist on Genuine GM parts. Remember, if the vehicle is leased, you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost. If another party's insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company's collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control
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Or write to: Helm, Incorporated Attention: Customer Service 47911 Halyard Drive Plymouth, MI 48170
Prices are subject to change without notice and without incurring obligation. Allow ample time for delivery. All listed prices are quoted in U.S. funds. Make checks payable in U.S. funds.of the repair and parts choices as long as the cost stays within reasonable limits.
Service Publications Ordering Information
Service Manuals Service Manuals have the diagnosis and repair information on the engines, transmission, axle, suspension, brakes, electrical, steering, body, etc. Service Bulletins Service Bulletins give additional technical service information needed to knowledgeably service General Motors cars and trucks. Each bulletin contains instructions to assist in the diagnosis and service of the vehicle. Owner Information Owner publications are written specifically for owners and intended to provide basic operational information about the vehicle. The
Owner Manual includes the Maintenance Schedule for all models. In-Portfolio: Includes a Portfolio, Owner Manual, and Warranty Booklet. RETAIL SELL PRICE: $35.00 (U.S.) plus handling and shipping fees. Without Portfolio: Owner Manual only. RETAIL SELL PRICE: $25.00 (U.S.) plus handling and shipping fees. Current and Past Models Technical Service Bulletins and Manuals are available for current and past model GM vehicles. ORDER TOLL FREE: 1-800-551-4123 Monday – Friday 8:00 AM – 6:00 PM Eastern Time For Credit Card Orders Only (VISA-MasterCard-Discover), visit Helm, Inc. at: www.helminc.com.
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To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator, NHTSA 1200 New Jersey Avenue, S.E. Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from http://www.safercar.gov.Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that the vehicle has a safety defect, notify Transport Canada immediately, and notify General Motors of Canada Limited. Call Transport Canada at 1-800-333-0510 or write to: Transport Canada Road Safety Branch 80 rue Noel Gatineau, QC J8Z 0A1
Reporting Safety Defects
Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors.
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Reporting Safety Defects to General Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, please notify General Motors. Call 1-800-GMC-8782
(1-800-462-8782), or write: GMC Customer Assistance Center P.O. Box 33172
Detroit, MI 48232-5172
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write: General Motors of Canada Limited Customer Care Centre, Mail Code: CA1-163-005
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Vehicle Data Recording and Privacy The vehicle has a number of computers that record information about the vehicle’s performance and how it is driven. For example, the vehicle uses computer modules to monitor and control engine and transmission performance, to monitor the conditions for airbag deployment and deploy them in a crash, and, if equipped, to provide antilock braking to help the driver control the vehicle. These modules may store data to help the dealer technician service the vehicle. Some modules may also store data about how the vehicle is operated, such as rate of fuel consumption or average speed. These modules may retain personal preferences, such as radio presets, seat positions, and temperature settings.
Event Data Recorders This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an air bag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle’s systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as: . How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were buckled/fastened;
. How far (if at all) the driver was depressing the accelerator and/ or brake pedal; and,
. How fast the vehicle was
traveling.
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Customer Information
These data can help provide a better understanding of the circumstances in which crashes and injuries occur. NOTE: EDR data are recorded by your vehicle only if a non-trivial crash situation occurs; no data are recorded by the EDR under normal driving conditions and no personal data (e.g., name, gender, age, and crash location) are recorded. However, other parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation.
To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have the special equipment, can read the information if they have access to the vehicle or the EDR. GM will not access this data or share it with others except: with the consent of the vehicle owner or, if the vehicle is leased, with the consent of the lessee; in response to an official request by police or similar government office; as part of GM's defense of litigation through the discovery process; or, as required by law. Data that GM collects or receives may also be used for GM research needs or may be made available to others for research purposes, where a need is shown and the data is not tied to a specific vehicle or vehicle owner.
OnStar® If the vehicle is equipped with OnStar® and has an active subscription, additional data may be collected through the OnStar system. This includes information about the vehicle’s operation; about collisions involving the vehicle; the use of the vehicle and its features; and, in certain situations, the location and approximate GPS speed of the vehicle. Refer to the OnStar Terms and Conditions and Privacy Statement on the OnStar website.
Navigation System If the vehicle is equipped with a navigation system, use of the system may result in the storage of destinations, addresses, telephone numbers, and other trip information. See the navigation manual for information on stored data and for deletion instructions.
GMC Yukon/Yukon XL Owner Manual - 2013 - CRC 2nd edition - 8/15/12
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Customer Information
13-21
Radio Frequency Identification (RFID) RFID technology is used in some vehicles for functions such as tire pressure monitoring and ignition system security, as well as in connection with conveniences such as Remote Keyless Entry (RKE) transmitters for remote door locking/ unlocking and starting, and in-vehicle transmitters for garage door openers. RFID technology in GM vehicles does not use or record personal information or link with any other GM system containing personal information.
Radio Frequency Statement This vehicle has systems that operate on a radio frequency that comply with Part 15 of the Federal Communications Commission (FCC) rules and with Industry Canada Standards RSS‐GEN/210/220/310. Operation is subject to the following two conditions: 1. The device may not cause
harmful interference.
2. The device must accept any
interference received, including interference that may cause undesired operation of the device.
Changes or modifications to any of these systems by other than an authorized service facility could void authorization to use this equipment.
GMC Yukon/Yukon XL Owner Manual - 2013 - CRC 2nd edition - 8/15/12
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13-22
Customer Information
2 NOTES
GMC Yukon/Yukon XL Owner Manual - 2013 - CRC 2nd edition - 8/15/12
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OnStar
OnStar Overview
OnStar Overview
OnStar Overview . . . . . . . . . . . . 14-1
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . 14-2
Security . . . . . . . . . . . . . . . . . . . . . . 14-2
Navigation . . . . . . . . . . . . . . . . . . . 14-2
Connections . . . . . . . . . . . . . . . . . 14-4
Diagnostics . . . . . . . . . . . . . . . . . . 14-5OnStar Additional Information
OnStar Additional
Information . . . . . . . . . . . . . . . . . 14-5
If equipped, this vehicle has a comprehensive, in-vehicle system that can connect to a live Advisor for Emergency, Security, Navigation, Connection, and Diagnostic Services. The OnStar system status light is next to the OnStar buttons. If the status light is: . Solid Green: System is ready.
Flashing Green: On a call. . Red: Indicates a problem. PressQ or call 1-888-4ONSTAR (1-888-466-7827) to speak to an Advisor.
OnStar
14-1
Press = to: . Make a call, end a call,
or answer an incoming call.
. Give OnStar Hands-Free Calling
voice commands.
. Give OnStar Turn-by-Turn
Navigation voice commands. Requires the available Directions and Connections service plan.
PressQ to connect to a live Advisor to: . Verify account information or
update contact information.
. Get driving directions. Requires
the available Directions and Connections service plan.
. Receive On-Demand
Diagnostics for a check of the vehicle’s key operating systems.
. Receive Roadside Assistance.
GMC Yukon/Yukon XL Owner Manual - 2013 - CRC 2nd edition - 8/15/12
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14-2
OnStar
Press the OnStar Emergency button > to get a priority connection to an Emergency Advisor available 24/7 to: . Get help for an emergency. . Be a Good Samaritan or
respond to an AMBER Alert.
. Get crisis assistance and
evacuation routes.
OnStar Services
Emergency With Automatic Crash Response, the built-in system can automatically connect to help in most crashes, even if help cannot be requested. Press > to connect to an Emergency Advisor. GPS technology is used to identify the vehicle location and can provide critical information to emergency personnel. The Advisor is also trained to offer critical assistance in emergency situations before first responders arrive.
Security OnStar provides services like Stolen Vehicle Assistance, Remote Ignition Block, and Roadside Assistance, if the vehicle is equipped with these services. OnStar can unlock the vehicle doors remotely, if it is
equipped with automatic door locks, and can help police locate the vehicle if it is stolen.
Navigation OnStar navigation requires the Directions and Connections service plan. Press Q to receive directions or have them sent to the vehicle navigation screen, if equipped. Destinations can also be forwarded to the vehicle from MapQuest.com. The OnStar mapping database is continuously updated. Visit www.onstar.com for coverage maps. Turn-by-Turn Navigation 1. Press Q to connect to a live
Advisor.
2. Request directions. 3. Directions are downloaded to the
vehicle.
4. Follow the voice-guided
commands.
GMC Yukon/Yukon XL Owner Manual - 2013 - CRC 2nd edition - 8/15/12
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Using Voice Commands During a Planned Route
Cancel Route 1. Press =. System responds:
“OnStar ready,” then a tone. Say “Cancel route.” System responds: “Do you want to cancel directions?”
2. Say “Yes.” System responds:
“OK, request completed, thank you, goodbye.”
Route Preview 1. Press =. System responds: “OnStar ready,” then a tone. 2. Say “Route preview.” System responds with the next three maneuvers.
3. Say “Goodbye.” Exits voice
commands.
Repeat 1. Press =. System responds: “OnStar ready,” then a tone.
2. Say “Repeat.” System responds with the last direction given, then responds with “OnStar ready,” then a tone.
3. Say “Goodbye.” Exits voice
commands.
Get My Destination 1. Press =. System responds: “OnStar ready,” then a tone.
2. Say “Get my destination.”
System responds with address and the distance to the destination, then responds with “OnStar ready,” then a tone. 3. Say “Goodbye.” Exits voice
commands.
OnStar
14-3
Other Navigation Services Available from OnStar OnStar eNav: Allows subscribers to send destinations from MapQuest.com to their Turn-by-Turn Navigation or screen-based navigation system. When ready, the directions will be downloaded to the vehicle. Destination Download: Press Q, then request the Advisor to download directions to the navigation system in the vehicle. After the call ends, press the “Go” button on the navigation screen to begin driving directions. Destinations can also be downloaded on the go. For information about eNav, Destination Download, and coverage maps visit www.onstar.com.
GMC Yukon/Yukon XL Owner Manual - 2013 - CRC 2nd edition - 8/15/12
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14-4
OnStar
Connections OnStar Hands-Free Calling allows calls to be made and received from the vehicle. The vehicle can also be controlled from a cell phone through the OnStar RemoteLink mobile app. See www.onstar.com for coverage maps. Hands-Free Calling 1. Press =. System responds:
“OnStar ready.”
2. Say “Call.” System responds:
“Please say the name or number to call.”
3. Say the entire number without
pausing, including a “1” and the area code. System responds: “OK calling.”
Calling 911 Emergency 1. Press=. The system responds
“OnStar Ready,” followed by a tone.
2. Say “Call.” The system responds “Please say the name or number to call.”
3. Say the entire number without
pausing. System responds: “Please say the name tag.”
3. Say “911” without pausing. The
4. Pick a name tag. System
system responds “911.”
4. Say “Call.” The system responds
“OK, dialing 911.”
Retrieve My Number 1. Press =. System responds:
“OnStar ready.”
2. Say “My number.” System
responds: “Your OnStar Hands-Free Calling number is.”
End a Call Press=. System responds: “Call ended.” Store a Name Tag for Speed Dialing 1. Press =. System responds:
“OnStar ready.”
2. Say “Store.” System responds:
“Please say the number you would like to store.”
responds: “About to store
. Does that sound OK?” 5. Say “Yes” or say “No” to try again. System responds: “OK, storing
.” Place a Call Using a Stored Number 1. Press =. System responds:
“OnStar ready.”
2. Say “Call
.” System responds: “OK, calling
.” Verify Minutes and Expiration Press = and say “Minutes” then “Verify” to check how many minutes remain and their expiration date.
GMC Yukon/Yukon XL Owner Manual - 2013 - CRC 2nd edition - 8/15/12
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OnStar Mobile App Download the OnStar RemoteLink mobile app to your iPhone, Android, or BlackBerry smartphone to check vehicle fuel level, oil life, or tire pressure; to start the vehicle (if equipped) or unlock it; or to connect to an OnStar Advisor. For OnStar RemoteLink information and compatibility, see www.onstar.com.
Diagnostics OnStar Vehicle Diagnostics will perform a vehicle check every month. It will check the engine, transmission, antilock brakes, and major vehicle systems. It also checks the tire pressures, if the vehicle is equipped with the Tire Pressure Monitoring System. If a diagnostics check is needed between e-mails, press Q, and an Advisor can run a check.
OnStar Additional Information
Transferring Service Press Q to request account transfer eligibility information. The Advisor can assist in canceling or removing account information. If OnStar receives information that vehicle ownership has changed, OnStar may send a voice message to the vehicle, requesting updated account information. Reactivation for Subsequent Owners Press Q and follow the prompts to speak to an Advisor as soon as possible after acquiring the vehicle. The Advisor will update vehicle records and will explain the OnStar service offers and options available.
OnStar
14-5
How OnStar Service Works Automatic Crash Response, Emergency Services, Crisis Assist, Stolen Vehicle Assistance, Vehicle Diagnostics, Remote Door Unlock, Roadside Assistance, Turn-by-Turn Navigation, and Hands-Free Calling are available on most vehicles. Not all OnStar services are available everywhere or on all vehicles. For more information, a full description of OnStar services, system limitations, and OnStar terms and conditions, see www.onstar.com (U.S.) or www.onstar.ca (Canada); contact OnStar at 1-888-4ONSTAR (1-888-466-7827) or TTY 1-877-248-2080; or press Q to speak with an Advisor. OnStar services require a vehicle electrical system, wireless service, and GPS satellite technologies to be available and operating for features to function properly. These systems may not operate if the battery is discharged or disconnected.
GMC Yukon/Yukon XL Owner Manual - 2013 - CRC 2nd edition - 8/15/12
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14-6
OnStar
OnStar service cannot work unless your vehicle is in a place where OnStar has an agreement with a wireless service provider for service in that area, and the wireless service provider has coverage, network capacity, reception, and technology compatible with OnStar service. Service involving location information about the vehicle cannot work unless GPS signals are available, unobstructed, and compatible with the OnStar hardware. OnStar service may not work if the OnStar equipment is not properly installed or it has not been properly maintained. If equipment or software is added, connected, or modified, OnStar service may not work. Other problems beyond the control of OnStar may prevent service such as hills, tall buildings, tunnels, weather, electrical system design and architecture of the vehicle, damage to the vehicle in a crash, or wireless phone network congestion or jamming.
See Radio Frequency Statement on page 13‑21 for information regarding Part 15 of the Federal Communications Commission (FCC) rules and Industry Canada Standards RSS-GEN/210/220/310. Services for People with Disabilities Advisors provide services to help subscribers with physical disabilities and medical conditions. Press Q for help with:
Locating a gas station with an attendant to pump gas. Finding a hotel, restaurant, etc., that meets accessibility needs.
. Providing directions to the
closest hospital or pharmacy in urgent situations.
TTY Users OnStar has the ability to communicate to the deaf, hard-of-hearing, or speech-impaired customers while in the vehicle. The available dealer-installed TTY system can provide in-vehicle access to all of the OnStar services, except Virtual Advisor and OnStar Turn-by-Turn Navigation. OnStar.com The website provides access to account information, manages the OnStar subscription, and allows viewing of videos of each service. Get subscription plan pricing and sign up for OnStar Vehicle Diagnostics. Click on the “My Account” tab on the home page.
GMC Yukon/Yukon XL Owner Manual - 2013 - CRC 2nd edition - 8/15/12
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OnStar Personal Identification Number (PIN) A PIN is needed to access some of the OnStar services, like Remote Door Unlock and Stolen Vehicle Assistance. You will be prompted to change the PIN the first time when speaking with an Advisor. To change the OnStar PIN, call OnStar and provide the Advisor with the current number. Warranty OnStar equipment may be warranted as part of the New Vehicle Limited Warranty. The manufacturer of the vehicle furnishes detailed warranty information. Languages The vehicle can be programmed to respond in French or Spanish. Press Q and ask an Advisor. Advisors can speak French or Spanish.
Potential Issues Some OnStar services are disabled after five days. OnStar cannot perform Remote Door Unlock or Stolen Vehicle Assistance after the vehicle has been off continuously for five days. After five days, OnStar can contact Roadside Assistance and a locksmith to help gain access to the vehicle. Global Positioning System (GPS) . Obstruction of the GPS can occur in a large city with tall buildings; in parking garages; around airports; in tunnels, underpasses, or parking garages; or in an area with very dense trees. If GPS signals are not available, the OnStar system should still operate to call OnStar. However, OnStar could have difficulty identifying the exact location.
OnStar
14-7
In emergency situations, OnStar can use the last stored GPS location to send to emergency responders.
. A temporary loss of GPS can
cause loss of the ability to send a Turn-by-Turn Navigation route. The Advisor may give a verbal route or may ask for a call back after the vehicle is driven into an open area.
Cellular and GPS Antennas Avoid placing items over or near the antenna to prevent blocking cellular and GPS signal reception. Cellular reception is required for OnStar to send remote signals to the vehicle. Unable to Connect to OnStar Message If there is limited cellular coverage or the cellular network has reached maximum capacity, this message may come on. Press Q to try the call again or try again after driving a few miles into another cellular area.
GMC Yukon/Yukon XL Owner Manual - 2013 - CRC 2nd edition - 8/15/12
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14-8
OnStar
Vehicle and Power Issues OnStar services require a vehicle electrical system, wireless service, and GPS satellite technologies to be available and operating for features to function properly. These systems may not operate if the battery is discharged or disconnected.
Add-on Electrical Equipment The OnStar system is integrated into the electrical architecture of the vehicle. Do not add any electrical equipment. See Add-On Electrical Equipment on page 9‑80. Added electrical equipment may interfere with the operation of the OnStar system and cause it to not operate.
Privacy The complete OnStar Privacy Statement may be found at www.onstar.com. Privacy-sensitive users of wireless communications are cautioned that the privacy of any information sent via wireless cellular communications cannot be assured. Third parties may unlawfully intercept or access transmissions and private communications without consent.
GMC Yukon/Yukon XL Owner Manual - 2013 - CRC 2nd edition - 8/15/12
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Accessories and
Modifications . . . . . . . . . . . . . . . . . 10-3
Accessory Power . . . . . . . . . . . . . . 9-25
Active Fuel Management® . . . . . 9-28
Add-On ElectricalEquipment . . . . . . . . . . . . . . . . . . . 9-80
Adding a Snow Plow or
Similar Equipment . . . . . . . . . . . . 9-81
Additional Information
OnStar® . . . . . . . . . . . . . . . . . . . . . .14-5
Adjustable Throttle and
Brake Pedal . . . . . . . . . . . . . . . . . . 9-21
Adjustments
Lumbar, Front Seats . . . . . . . . . . . 3-4
Air Cleaner/Filter, Engine . . . . . 10-13
Air Vents . . . . . . . . . . . . . . . . . . . . . . 8-13
Airbag SystemCheck . . . . . . . . . . . . . . . . . . . . . . . .3-42
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . .3-34
Passenger Sensing
System . . . . . . . . . . . . . . . . . . . . . .3-36
What Makes an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . .3-34
Airbag System (cont'd)
What Will You See after an
Airbag Inflates? . . . . . . . . . . . . .3-35
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . .3-32
Where Are the Airbags? . . . . . .3-30Airbags
Adding Equipment to the
Vehicle . . . . . . . . . . . . . . . . . . . . . .3-41
Passenger Status Indicator . . .5-17
Readiness Light . . . . . . . . . . . . . .5-16
Servicing Airbag-EquippedVehicles . . . . . . . . . . . . . . . . . . . . .3-40
System Check . . . . . . . . . . . . . . . .3-28Alarm
Vehicle Security . . . . . . . . . . . . . .2-13
AM-FM Radio . . . . . . . . . . . . . . . . . . 7-10
AntennaRear Side Window . . . . . . . . . . . .7-15
Satellite Radio . . . . . . . . . . . . . . . .7-16Antilock Brake
System (ABS) . . . . . . . . . . . . . . . . 9-41
Warning Light . . . . . . . . . . . . . . . . .5-22Appearance Care
Exterior . . . . . . . . . . . . . . . . . . . . . 10-90
Interior . . . . . . . . . . . . . . . . . . . . . . 10-93
Armrest Storage . . . . . . . . . . . . . . . . 4-2INDEX
i-1
Assistance Program,
Roadside . . . . . . . . . . . . . . 13-7, 13-11
Audio Players . . . . . . . . . . . . . . . . . 7-16
CD . . . . . . . . . . . . . . . . . . . . . . . . . . .7-16
CD/DVD . . . . . . . . . . . . . . . . . . . . . .7-21Audio System
Radio Reception . . . . . . . . . . . . . .7-14
Rear Seat (RSA) . . . . . . . . . . . . .7-46
Theft-Deterrent Feature . . . . . . . . 7-2Automatic
Dimming Mirrors . . . . . . . . . . . . . .2-19
Door Locks . . . . . . . . . . . . . . . . . . . . 2-8
Headlamp System . . . . . . . . . . . . . 6-3
Level Control . . . . . . . . . . . . . . . . .9-47
Transmission . . . . . . . . . . . . . . . . .9-29
Transmission Fluid . . . . . . . . . 10-10Automatic Transmission
Manual Mode . . . . . . . . . . . . . . . . .9-32
Shift Lock ControlFunction Check . . . . . . . . . . . 10-29
Auxiliary
Devices . . . . . . . . . . . . . . . . . . . . . . .7-31
Roof Mounted Lamp . . . . . . . . . . . 6-6
Axle, Front . . . . . . . . . . . . . . . . . . . . 10-26
Axle, Rear . . . . . . . . . . . . . . . . . . . . 10-27GMC Yukon/Yukon XL Owner Manual - 2013 - CRC 2nd edition - 8/15/12
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INDEX
Battery . . . . . . . . . . . . . . . . . . . . . . . 10-25
Jump Starting . . . . . . . . . . . . . . . 10-79
Load Management . . . . . . . . . . . . . 6-8
Power Protection . . . . . . . . . . . . . . 6-9
Voltage and ChargingMessages . . . . . . . . . . . . . . . . . . .5-35
Blade Replacement, Wiper . . . 10-30
Bluetooth . . . . . . . . . . . . . . . . . . . . . . 7-48
BrakePedal and Adjustable
Throttle . . . . . . . . . . . . . . . . . . . . . .9-21
System Warning Light . . . . . . . .5-21
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 10-22
Antilock . . . . . . . . . . . . . . . . . . . . . . .9-41
Assist . . . . . . . . . . . . . . . . . . . . . . . . .9-42
Fluid . . . . . . . . . . . . . . . . . . . . . . . . 10-23
Parking . . . . . . . . . . . . . . . . . . . . . . .9-42
System Messages . . . . . . . . . . . .5-35
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Break-In, New Vehicle . . . . . . . . . 9-21
Bulb Replacement . . . . . . . . . . . . 10-33
Fog Lamps . . . . . . . . . . . . . . . . . . . . 6-6
Halogen Bulbs . . . . . . . . . . . . . . 10-31
Headlamp Aiming . . . . . . . . . . . 10-31Bulb Replacement (cont'd)
Headlamps . . . . . . . . . . . . . . . . . 10-31
License Plate Lamps . . . . . . . 10-32
Taillamps, Turn Signal,Sidemarker, Stoplamps, and Backup Lamps . . . . . . . . 10-31
Buying New Tires . . . . . . . . . . . . . 10-57Calibration . . . . . . . . . . . . . . . . . . . . . . 5-5
CaliforniaFuel Requirements . . . . . . . . . . .9-58
Perchlorate MaterialsRequirements . . . . . . . . . . . . . . .10-3
Warning . . . . . . . . . . . . . . . . . . . . . .10-2
Camera, Rear Vision . . . . . . . . . . 9-53
Canadian Vehicle Owners . . . . . . . . iii Capacities andSpecifications . . . . . . . . . . . . . . . . 12-2
Carbon Monoxide
Engine Exhaust . . . . . . . . . . . . . . .9-28
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Winter Driving . . . . . . . . . . . . . . . .9-13Cargo
Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Cautions, Danger, and
Warnings . . . . . . . . . . . . . . . . . . . . . . . . iv CD Player . . . . . . . . . . . . . . . . . . . . . 7-16
CD/DVD Player . . . . . . . . . . . . . . . . 7-21
Center Console Storage . . . . . . . . 4-2
Center Seat . . . . . . . . . . . . . . . . . . . . 3-3
Chains, Tire . . . . . . . . . . . . . . . . . . 10-62
Charging System Light . . . . . . . . 5-18
CheckEngine Light . . . . . . . . . . . . . . . . . .5-19
IgnitionTransmission Lock . . . . . . . . 10-29
Child Restraints
Infants and Young
