Login- Download PDF Manual
-
basecoat. Always use waxes and polishes that are non-abrasive and made for a basecoat/clearcoat paint finish. Notice: Machine compounding or aggressive polishing on a basecoat/clearcoat paint finish may damage it. Use only non-abrasive waxes and polishes that are made for a basecoat/clearcoat paint finish on your vehicle. Foreign materials such as calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, etc., can damage your vehicle’s finish if they remain on painted surfaces. Wash the vehicle as soon as possible. If necessary, use non-abrasive cleaners that are marked safe for painted surfaces to remove foreign matter. Exterior painted surfaces are subject to aging, weather and chemical fallout that can take their toll over a period of years. You can help to keep the paint finish looking new by keeping your vehicle garaged or covered whenever possible. Protecting Exterior Bright Metal Parts Bright metal parts should be cleaned regularly to keep their luster. Washing with water is all that is usually needed. However, you may use chrome polish on chrome or stainless steel trim, if necessary.
Use special care with aluminum trim. To avoid damaging protective trim, never use auto or chrome polish, steam or caustic soap to clean aluminum. A coating of wax, rubbed to high polish, is recommended for all bright metal parts.
Windshield and Wiper Blades Clean the outside of the windshield with glass cleaner. Clean the rubber blades using a lint free cloth or paper towel soaked with windshield washer fluid or a mild detergent. Wash the windshield thoroughly when cleaning the blades. Bugs, road grime, sap, and a buildup of vehicle wash/wax treatments may cause wiper streaking. Replace the wiper blades if they are worn or damaged. Wipers can be damaged by: (cid:129) Extreme dusty conditions (cid:129) Sand and salt (cid:129) Heat and sun (cid:129) Snow and ice, without
proper removal
5-103
Information Provided by: Aluminum or Chrome-Plated Wheels and Trim Your vehicle may have either aluminum or chrome-plated wheels. Keep the wheels clean using a soft clean cloth with mild soap and water. Rinse with clean water. After rinsing thoroughly, dry with a soft clean towel. A wax may then be applied. Notice: Chrome wheels and other chrome trim may be damaged if you do not wash your vehicle after driving on roads that have been sprayed with magnesium, calcium or sodium chloride. These chlorides are used on roads for conditions such as ice and dust. Always wash your vehicle’s chrome with soap and water after exposure. Notice: If you use strong soaps, chemicals, abrasive polishes, cleaners, brushes, or cleaners that contain acid on aluminum or chrome-plated wheels, you could damage the surface of the wheel(s). The repairs would not be covered by your warranty. Use only approved cleaners on aluminum or chrome-plated wheels.
The surface of these wheels is similar to the painted surface of your vehicle. Do not use strong soaps, chemicals, abrasive polishes, abrasive cleaners, cleaners with acid, or abrasive cleaning brushes on them because you could damage the surface. Do not use chrome polish on aluminum wheels. Notice: Using chrome polish on aluminum wheels could damage the wheels. The repairs would not be covered by your warranty. Use chrome polish on chrome wheels only. Use chrome polish only on chrome-plated wheels, but avoid any painted surface of the wheel, and buff off immediately after application. Notice: automatic car wash that has silicone carbide tire cleaning brushes, you could damage the aluminum or chrome-plated wheels. The repairs would not be covered by your warranty. Never drive a vehicle equipped with aluminum or chrome-plated wheels through an automatic car wash that uses silicone carbide tire cleaning brushes.
If you drive your vehicle through an
5-104
Information Provided by: Tires To clean the tires, use a stiff brush with tire cleaner. Notice: Using petroleum-based tire dressing products on your vehicle may damage the paint finish and/or tires. When applying a tire dressing, always wipe off any overspray from all painted surfaces on your vehicle.
Sheet Metal Damage If the vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection. Original manufacturer replacement parts will provide the corrosion protection while maintaining the warranty.
Finish Damage Any stone chips, fractures or deep scratches in the finish should be repaired right away. Bare metal will corrode quickly and may develop into major repair expense. Minor chips and scratches can be repaired with touch-up materials available from your dealer/retailer. Larger areas of finish damage can be corrected in your dealer’s/retailer’s body and paint shop.
Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, corrosion and rust can develop on the underbody parts such as fuel lines, frame, floor pan, and exhaust system even though they have corrosion protection. At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and debris can collect. Dirt packed in close areas of the frame should be loosened before being flushed. Your dealer/retailer or an underbody car washing system can do this for you.
Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on the vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and small, irregular dark spots etched into the paint surface. Although no defect in the paint job causes this, we will repair, at no charge to the owner, the surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles (20 000 km) of purchase, whichever occurs first.
5-105
Information Provided by: Vehicle Care/Appearance Materials
Description
Usage
Description
Usage
Swirl Remover Polish
Polishing Cloth
Tar and Road Oil Remover
Chrome Cleaner and Polish
White Sidewall Tire Cleaner
Interior and exterior polishing cloth.
Removes tar, road oil, and asphalt.
Use on chrome or stainless steel.
Removes soil and black marks from whitewalls and raised white lettering.
Cleaner Wax
Foaming Tire Shine Low Gloss
Wash Wax Concentrate
Vinyl Cleaner
Cleans vinyl.
Glass Cleaner
Chrome Wheel Cleaner
Finish Enhancer
Removes dirt, grime, smoke and fingerprints.
Removes dirt and grime from chrome wheels.
Removes dust, fingerprints, and surface contaminants. Spray on and wipe off.
Spot Lifter
Odor Eliminator
Removes swirl marks, fine scratches, and other light surface contamination.
Removes light scratches and protects finish.
Cleans, shines, and protects tires. No wiping necessary.
Medium foaming shampoo. Cleans and lightly waxes. Biodegradable and phosphate free.
Quickly removes spots and stains from carpets, vinyl, and cloth upholstery.
Odorless spray odor eliminator used on fabrics, vinyl, leather and carpet.
5-106
Information Provided by: Service Parts Identification Label This label is on the inside of the glove box. It is very helpful if you ever need to order parts. The label has the following information: (cid:129) Vehicle Identification Number (VIN) (cid:129) Model designation (cid:129) Paint information (cid:129) Production options and special equipment Do not remove this label from the vehicle.
Vehicle Identification
Vehicle Identification Number (VIN)
This is the legal identifier for your vehicle. It appears on a plate in the front corner of the instrument panel, on the driver side. You can see it if you look through the windshield from outside your vehicle. The VIN also appears on the Certification/Tire and Service Parts labels and the certificates of title and registration. Engine Identification The eighth character in the VIN is the engine code. This code helps you identify your vehicle’s engine, specifications, and replacement parts. See Capacities and Specifications on page 5-116 for your vehicle’s engine code.
5-107
Information Provided by: Electrical System
Add-On Electrical Equipment Notice: Do not add anything electrical to your vehicle unless you check with your dealer/retailer first. Some electrical equipment can damage your vehicle and the damage would not be covered by your warranty. Some add-on electrical equipment can keep other components from working as they should. Add-on equipment can drain your vehicle’s battery, even if your vehicle is not operating. Your vehicle has an airbag system. Before attempting to add anything electrical to your vehicle, see Servicing Your Airbag-Equipped Vehicle on page 1-68.
Windshield Wiper Fuses The windshield wiper motor is protected by an internal circuit breaker and a fuse. If the motor overheats due to heavy snow, etc., the wiper will stop until the motor cools. If the overload is caused by some electrical problem and not snow, etc., be sure to get it fixed.
Power Windows and Other Power Options Circuit breakers protect the power windows and other power accessories. If the current load is too heavy, the circuit breaker opens and then closes after a cool down period, protecting the circuit until the problem is fixed or goes away.
Fuses and Circuit Breakers The wiring circuits in your vehicle are protected from short circuits by a combination of fuses, circuit breakers and fusible thermal links. This greatly reduces the chance of fires caused by electrical problems. Look at the silver-colored band inside the fuse. If the band is broken or melted, replace the fuse. Be sure you replace a bad fuse with a new one of the identical size and rating. If you ever have a problem on the road and don’t have a spare fuse, you can borrow one that has the same amperage. Just pick some feature of your vehicle that you can get along without – like the radio or cigarette lighter – and use its fuse, if it is the correct amperage. Replace it as soon as you can.
5-108
Information Provided by: Instrument Panel Fuse Block
The instrument panel fuse block access door is located on the driver side edge of the instrument panel.
Pull off the cover to access the fuse block.
Fuses
Usage
Rear Seats Rear Accessory Power Outlet Steering Wheel Controls Backlight Driver Door Module Dome Lamps, Driver Side Turn Signal Driver Side Turn Signal, Stoplamp
5-109
Information Provided by: Fuses
Usage
Fuses
Usage
10
1112
13
14
15
16
17
18
19
20Instrument Panel Back Lighting Passenger Side Turn Signal, Stoplamp Passenger Door Module, Universal Home Remote System Power Door Lock 2 (Unlock Feature) Power Door Lock 2 (Lock Feature) Stoplamps, Center-High Mounted Stoplamp Rear Climate Controls Power Mirror Body Control Module (BCM) Accessory Power Outlets Interior Lamps Power Door Lock 1 (Unlock Feature) Rear Seat Entertainment Ultrasonic Rear Parking Assist
21
22
23
2425
26
Power Door Lock 1 (Lock Feature) Driver Information Center (DIC) Not Used Not Used Driver Seat Module, Remote Keyless Entry System Driver Power Door Lock (Unlock Feature)
Circuit Breaker
Usage
LT DR
Driver Side Power Window Circuit Breaker
Harness Connector
LT DR BODY BODY
Usage
Driver Door Harness Connection Harness Connector Harness Connector
5-110
Information Provided by: Center Instrument Panel Fuse Block The center instrument panel fuse block is located underneath the instrument panel, to the left of the steering column. Top View
Harness Connector
Usage
BODY 3
Body Harness Connector 3
HEADLINER 3 Headliner Harness Connector 3
HEADLINER 2 Headliner Harness Connector 2
HEADLINER 1 Headliner Harness Connector 1
SEO/UPFITTER Special Equipment Option Upfitter Harness ConnectorCircuit Breaker
Usage
CB1
CB2
CB3
CB4Passenger Side Power Window Circuit Breaker Passenger Seat Circuit Breaker Driver Seat Circuit Breaker Rear Sliding Window
Harness Connector
BODY 2
BODY 1Usage
Body Harness Connector 2
Body Harness Connector 15-111
Information Provided by: Underhood Fuse Block The underhood fuse block is located in the engine compartment, on the driver side of the vehicle.
Lift the cover to access the fuse block. Notice: Spilling liquid on any electrical components on your vehicle may damage it. Always keep the covers on any electrical component. To remove fuses, hold the end of the fuse between your thumb and index finger and pull straight out.
Fuses
Usage
Right Trailer Stop/Turn Lamp Electronic Suspension Control, Automatic Level Control Exhaust Left Trailer Stop/Turn Lamp Engine Controls
5-112
Information Provided by: Fuses
Usage
Fuses
Usage
10
11
1213
14
15
16
17
18Engine Control Module, Throttle Control Trailer Brake Controller Front Washer Oxygen Sensor Antilock Brakes System 2
Trailer Back-up Lamps Driver Side Low-Beam Headlamp Engine Control Module (Battery) Fuel Injectors, Ignition Coils (Right Side) Transmission Control Module (Battery) Vehicle Back-up Lamps Passenger Side Low-Beam Headlamp Air Conditioning Compressor Oxygen Sensors19
20
21
22
2324
25
26
27
28
2930
31
32
33Transmission Controls (Ignition) Fuel Pump Fuel System Control Module Not Used Not Used Fuel Injectors, Ignition Coils (Left Side) Trailer Park Lamps Driver Side Park Lamps Passenger Side Park Lamps Fog Lamps Horn Passenger Side High-Beam Headlamp Daytime Running Lamps Driver Side High-Beam Headlamp Daytime Running Lights 2
5-113
Information Provided by: Fuses
Usage
Fuses
Usage
34
35
36
37
38
39
40
41
4243
44
45
46Sunroof Key Ignition System, Theft Deterrent System Windshield Wiper SEO B2 Upfitter Usage (Battery) Electric Adjustable Pedals Climate Controls (Battery) Airbag System (Ignition) Amplifier Audio System Miscellaneous (Ignition), Cruise Control Not Used Airbag System (Battery) Instrument Panel Cluster
47
48
49
50
51
5253
54
55
56
Power Take-Off Auxiliary Climate Control (Ignition), Compass-Temperature Mirror Center High-Mounted Stoplamp (CHMSL) Rear Defogger Heated Mirrors SEO B1 Upfitter Usage (Battery) Cigarette Lighter, Auxiliary Power Outlet Automatic Level Control Compressor Relay, SEO Upfitter Usage Climate Controls (Ignition) Engine Control Module, Secondary Fuel Pump (Ignition)
5-114
Information Provided by: J-Case Fuses
Usage
Relays
Usage
57
58
59
60
61
62
63
64
65
66
6768
69
70
72
73Cooling Fan 1
Not Used Heavy Duty Antilock Brake System Cooling Fan 2
Antilock Brake System 1
Starter Stud 2 (Trailer Brakes) Left Bussed Electrical Center 1
Not Used Heated Windshield Washer System Four-Wheel Drive System Stud 1 (Trailer Connector Battery Power) (Optional - 40A Fuse Required) Mid-Bussed Electrical Center 1
Climate Control Blower Not Used Left Bussed Electrical Center 2Cooling Fan High Speed Cooling Fan Low Speed
FAN HI FAN LO ENG EXH VLV Not Used FAN CNTRL Cooling Fan Control HDLP LO/HID Low-Beam Headlamp FOG LAMP Front Fog Lamps A/C CMPRSR Air Conditioning Compressor STRTR Starter PWR/TRN Powertrain FUEL PMP Fuel Pump PRK LAMP Parking Lamps REAR DEFOG Rear Defogger RUN/CRANK
Switched Power
5-115
Information Provided by: Capacities and Specifications The following approximate capacities are given in English and metric conversions. See Recommended Fluids and Lubricants on page 6-12 for more information.
Application
Capacities
English
Metric
For the air conditioning system refrigerant charge amount, see the refrigerant caution
label located under the hood. See your
Air Conditioning Refrigerant
Cooling System Engine Oil with Filter Fuel Tank Transmission Fluid (Pan Removal and Filter Replacement) Transfer Case Fluid Wheel Nut Torque †Oil filter should be changed at every oil change. After refill, the level must be rechecked. Add enough engine coolant so that the fluid is within the proper operating range.
dealer/retailer for more information. 16.6 qt 15.7 L 5.7 L† 6.0 qt† 98.4 L 26.0 gal 6.0 qt 5.7 L 1.5 qt 1.4 L 140 lbft
190 Y
Engine Specifications
Engine 6.2L V8
VIN Code
Transmission
Automatic
Spark Plug Gap 0.040 in (1.01 mm)
5-116
Information Provided by: Section 6
Maintenance Schedule
Maintenance Schedule ......................................6-2
Introduction ...................................................6-2
Maintenance Requirements ..............................6-2
Your Vehicle and the Environment ....................6-2
Using the Maintenance Schedule ......................6-2
Scheduled Maintenance ...................................6-4
Additional Required Services ............................6-6
Maintenance Footnotes ...................................6-7Owner Checks and Services ............................6-9
At Each Fuel Fill ............................................6-9
At Least Once a Month .................................6-10
At Least Once a Year ...................................6-10
Recommended Fluids and Lubricants ...............6-12
Maintenance Replacement Parts .....................6-14
Engine Drive Belt Routing ..............................6-15
Maintenance Record .....................................6-166-1
Information Provided by: Maintenance Schedule
Introduction Important: Keep engine oil at the proper level and change as recommended.
Have you purchased the GM Protection Plan? The Plan supplements your new vehicle warranties. See your Warranty and Owner Assistance booklet or your dealer/retailer for details.
Maintenance Requirements Notice: Maintenance intervals, checks, inspections, replacement parts, and recommended fluids and lubricants as prescribed in this manual are necessary to keep your vehicle in good working condition. Any damage caused by failure to follow scheduled maintenance might not be covered by warranty.
6-2
Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. All recommended maintenance is important. Improper vehicle maintenance can even affect the quality of the air we breathe. Improper fluid levels or the wrong tire inflation can increase the level of emissions from your vehicle. To help protect our environment, and to keep your vehicle in good condition, be sure to maintain your vehicle properly.
Using the Maintenance Schedule We want to help you keep your vehicle in good working condition. But we do not know exactly how you will drive it. You might drive very short distances only a few times a week. Or you might drive long distances all the time in very hot, dusty weather. You might use your vehicle in making deliveries. Or you might drive it to work, to do errands, or in many other ways. Because of all the different ways people use their vehicles, maintenance needs vary. You might need more frequent checks and replacements. So please read the following and note how you drive. If you have any questions on how to keep your vehicle in good condition, see your dealer/retailer.
Information Provided by: This schedule is for vehicles that:
carry passengers and cargo within recommended limits. You will find these limits on the Tire and Loading Information label. See Loading Your Vehicle on page 4-34. are driven on reasonable road surfaces within legal driving limits. are driven off-road in the recommended manner. See Off-Road Driving on page 4-12. use the recommended fuel. See Gasoline Octane on page 5-5.
The services in Scheduled Maintenance on page 6-4
should be performed when indicated. See Additional Required Services on page 6-6 and Maintenance Footnotes on page 6-7 for further information.{CAUTION:
Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured.
CAUTION:
(Continued)
CAUTION:
(Continued)
Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, see your dealer/retailer to have a qualified technician do the work. See Doing Your Own Service Work on page 5-4.
Some maintenance services can be complex. So, unless you are technically qualified and have the necessary equipment, you should have your dealer/retailer do these jobs. When you go to your dealer/retailer for your service needs, you will know that trained and supported service technicians will perform the work using genuine parts. If you want to purchase service information, see Service Publications Ordering Information on page 7-15. Owner Checks and Services on page 6-9 tells you what should be checked, when to check it, and what you can easily do to help keep your vehicle in good condition. The proper replacement parts, fluids, and lubricants to use are listed in Recommended Fluids and Lubricants on page 6-12 and Maintenance Replacement Parts on page 6-14.
6-3
Information Provided by:(cid:129) (cid:129) (cid:129) (cid:129) When the CHANGE ENGINE OIL SOON message appears, certain services, checks, and inspections are required. Required services are described in the following for “Maintenance I” and “Maintenance II.” Generally, it is recommended that your first service be Maintenance I, your second service be Maintenance II, and that you alternate Maintenance I and Maintenance II thereafter. However, in some cases, Maintenance II may be required more often. Maintenance I — Use Maintenance I if the CHANGE ENGINE OIL SOON message comes on within 10 months since the vehicle was purchased or Maintenance II was performed. Maintenance II — Use Maintenance II if the previous service performed was Maintenance I. Always use Maintenance II whenever the message comes on 10 months or more since the last service or if the message has not come on at all for one year.
When your vehicle is serviced, make sure these are used. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. We recommend the use of genuine parts from your dealer/retailer.
Scheduled Maintenance When the CHANGE ENGINE OIL SOON message comes on, it means that service is required for your vehicle. Have your vehicle serviced as soon as possible within the next 600 miles (1 000 km). It is possible that, if you are driving under the best conditions, the engine oil life system may not indicate that vehicle service is necessary for over a year. However, the engine oil and filter must be changed at least once a year and at this time the system must be reset. Your dealer/retailer has trained service technicians who will perform this work using genuine parts and reset the system. If the engine oil life system is ever reset accidentally, you must service your vehicle within 3,000 miles (5 000 km) since your last service. Remember to reset the oil life system whenever the oil is changed. See Engine Oil Life System on page 5-16 for information on the Engine Oil Life System and resetting the system.
6-4
Information Provided by: Scheduled Maintenance
Service
Maintenance I Maintenance II
Change engine oil and filter. See Engine Oil on page 5-13. Reset oil life system. See Engine Oil Life System on page 5-16. An Emission Control Service. Lubricate chassis components. See footnote #. Visually check for any leaks or damage. See footnote (j). Inspect engine air cleaner filter or change indicator (if equipped). If necessary, replace filter. See Engine Air Cleaner/Filter on page 5-17. See footnote (k). Rotate tires and check inflation pressures and wear. See Tire Inspection and Rotation on page 5-72 and “Tire Wear Inspection” in At Least Once a Month on page 6-10. Inspect brake system. See footnote (a). Check engine coolant and windshield washer fluid levels and add fluid as needed. Perform any needed additional services. See Additional Required Services on page 6-6. Inspect suspension and steering components. See footnote (b). Inspect engine cooling system. See footnote (c). Inspect wiper blades. See footnote (d). Inspect restraint system components. See footnote (e). Lubricate body components. See footnote (f). Check transfer case fluid level and add fluid as needed.
•
• •
•
•
•
•
•
• •
•
•
•
•
•
• • • • • •
6-5
Information Provided by: Additional Required Services The following services should be performed at the first maintenance service (I or II) after the indicated miles (kilometers) shown for each item.
Service and Miles (Kilometers)
Additional Required Services 75,000
25,000
(40 000)50,000
(80 000)(120 000)
100,000
(160 000)125,000
(200 000)150,000
(240 000)•
•
Inspect fuel system for damage or leaks. Inspect exhaust system for loose or damaged components. Vehicles without a filter restriction indicator: Replace engine air cleaner filter. See Engine Air Cleaner/Filter on page 5-17. Change automatic transmission fluid and filter (severe service). See footnote (h). Change automatic transmission fluid and filter (normal service). Change transfer case fluid. See footnote (m). Inspect evaporative control system. An Emission Control Service. See footnotes † and (g).
6-6
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Information Provided by: Additional Required Services (cont’d)
Service and Miles (Kilometers)
Replace spark plugs and inspect spark plug wires. An Emission Control Service. Engine cooling system service (or every five years, whichever occurs first). An Emission Control Service. See footnote (i). Inspect engine accessory drive belt. An Emission Control Service. See footnote (l).
25,000
(40 000)50,000
(80 000)75,000
(120 000)
100,000
(160 000)125,000
(200 000)150,000
(240 000)•
•
•
Maintenance Footnotes † The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle’s useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded.
# Lubricate the front suspension, steering linkage, and parking brake cable guides. Control arm ball joints are maintenance-free. (a) Visually inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect other brake parts, including calipers, parking brake, etc.
6-7
Information Provided by: (b) Visually inspect front and rear suspension and steering system for damaged, loose, or missing parts, signs of wear, or lack of lubrication. Inspect power steering lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Visually check constant velocity joints, rubber boots, and axle seals for leaks. (c) Visually inspect hoses and have them replaced if they are cracked, swollen, or deteriorated. Inspect all pipes, fittings, and clamps; replace with genuine parts as needed. To help ensure proper operation, a pressure test of the cooling system and pressure cap and cleaning the outside of the radiator and air conditioning condenser is recommended at least once a year. (d) Inspect wiper blades for wear, cracking, or contamination. Clean the windshield and wiper blades, if contaminated. Replace wiper blades that are worn or damaged. See Windshield Wiper Blade Replacement on page 5-57 and Windshield and Wiper Blades on page 5-103 for more information. (e) Make sure the safety belt reminder light and safety belt assemblies are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also see Checking the Restraint Systems on page 1-70.
6-8
(f) Lubricate all key lock cylinders, hood latch assembly, secondary latch, pivots, spring anchor, release pawl, door hinges, liftgate hinge, liftgate linkage, liftgate handle pivot points, latch bolt, fuel door hinge, locks, and folding seat hardware. More frequent lubrication may be required when exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth will make them last longer, seal better, and not stick or squeak. (g) Inspect system. Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. Check that the purge valve works properly, if equipped. Replace as needed. (h) Change automatic transmission fluid and filter if the vehicle is mainly driven under one or more of these conditions:
− In heavy city traffic where the outside temperature
regularly reaches 90°F (32°C) or higher.
− In hilly or mountainous terrain. − When doing frequent trailer towing. − Uses such as found in taxi, police, or delivery
service.
Information Provided by: (i) Drain, flush, and refill cooling system. This service can be complex; you should have your dealer/retailer perform this service. See Engine Coolant on page 5-23 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap, and filler neck. Pressure test the cooling system and pressure cap. (j) A fluid loss in any vehicle system could indicate a problem. Have the system inspected and repaired and the fluid level checked. Add fluid if needed. (k) If you drive regularly under dusty conditions, inspect the filter at each engine oil change. (l) Visually inspect belt for fraying, excessive cracks, or obvious damage. Replace belt if necessary. (m) Check vent hose at transfer case for kinks and proper installation.
Owner Checks and Services These owner checks and services should be performed at the intervals specified to help ensure the safety, dependability, and emission control performance of your vehicle. Your dealer/retailer can assist you with these checks and services. Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Recommended Fluids and Lubricants on page 6-12.
It is important to check the engine oil
At Each Fuel Fill It is important to perform these underhood checks at each fuel fill. Engine Oil Level Check Notice: regularly and keep it at the proper level. Failure to keep the engine oil at the proper level can cause damage to the engine not covered by your warranty. Check the engine oil level and add the proper oil if necessary. See Engine Oil on page 5-13. Engine Coolant Level Check Check the engine coolant level and add DEX-COOL® coolant mixture if necessary. See Engine Coolant on page 5-23. Windshield Washer Fluid Level Check Check the windshield washer fluid level in the windshield washer fluid reservoir and add the proper fluid if necessary.
6-9
Information Provided by: At Least Once a Month Tire Inflation Check Inspect your vehicle’s tires and make sure they are inflated to the correct pressures. Do not forget to check the spare tire. See Inflation - Tire Pressure on page 5-65. Check to make sure the spare tire is stored securely. See Changing a Flat Tire on page 5-81. Tire Wear Inspection Tire rotation may be required for high mileage highway drivers prior to the Engine Oil Life System service notification. Check the tires for wear and, if necessary, rotate the tires. See Tire Inspection and Rotation on page 5-72.
At Least Once a Year Starter Switch Check
{CAUTION:
When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.
1. Before you start, be sure you have enough room
around the vehicle.
2. Firmly apply both the parking brake and the regular
brake. See Parking Brake on page 2-32. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts.
3. Try to start the engine in each gear. The vehicle should start only in PARK (P) or NEUTRAL (N). If the vehicle starts in any other position, contact your dealer/retailer for service.
6-10
Information Provided by: Automatic Transmission Shift Lock Control System Check
{CAUTION:
When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.
1. Before you start, be sure you have enough room around the vehicle. It should be parked on a level surface.
2. Firmly apply the parking brake. See Parking Brake
on page 2-32. Be ready to apply the regular brake immediately if the vehicle begins to move.
3. With the engine off, turn the ignition to ON/RUN, but do not start the engine. Without applying the regular brake, try to move the shift lever out of PARK (P) with normal effort. If the shift lever moves out of PARK (P), contact your dealer/retailer for service.
Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition to LOCK/OFF in each shift lever position.
The ignition should turn to LOCK/OFF only when the shift lever is in PARK (P). The ignition key should come out only in LOCK/OFF.
Contact your dealer/retailer if service is required. Parking Brake and Automatic Transmission Park (P) Mechanism Check
{CAUTION:
When you are doing this check, your vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of your vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move.
Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake.
6-11
Information Provided by:(cid:129) (cid:129) To check the parking brake’s holding ability: With the engine running and the transmission in NEUTRAL (N), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only. To check the PARK (P) mechanism’s holding ability: With the engine running, shift to PARK (P). Then release the parking brake followed by the regular brake.
Contact your dealer/retailer if service is required. Underbody Flushing Service At least every spring, use plain water to flush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect.
6-12
Recommended Fluids and Lubricants Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer/retailer.
Usage
Fluid/Lubricant
Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute Certified for Gasoline Engines starburst symbol. To determine the proper viscosity for your vehicle’s engine, see Engine Oil on page 5-13. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 5-23. Delco® Supreme 11 Brake Fluid or equivalent DOT-3 brake fluid.
Optikleen® Washer Solvent.
GM Power Steering Fluid (GM Part No. U.S. 89021184, in Canada 89021186). DEXRON®-VI Automatic Transmission Fluid.
Engine Oil
Engine Coolant
Hydraulic Brake
System
Windshield
Washer
Power Steering
System
Automatic
Transmission
Information Provided by:(cid:129) (cid:129) Fluid/Lubricant
Usage
Fluid/Lubricant
Usage
Key Lock Cylinders
Floor Shift Linkage
Chassis
Lubrication
Front and Rear Axle
Front Axle Propshaft
Spline
Hood Hinges
Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Lubriplate Lubricant Aerosol (GM Part No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2
Category LB or GC-LB. Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. SAE 75W-90
Synthetic Axle Lubricant (GM Part No. U.S. 89021677, in Canada 89021678) meeting GM Specification 9986115.Transmission Fluid. Spline Lubricant, Special Lubricant (GM Part No. U.S. 12345879, in Canada 10953511) or lubricant meeting requirements of GM 9985830. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).
Transfer Case DEXRON®-VI Automatic
Body Door Hinge Pins,
Tailgate Hinge and Linkage, Folding Seats, and Fuel Door
Hinge
Tailgate Handle
Pivot Points, Hinges, Latch
Bolt, and Linkage
Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).
Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).
Weatherstrip Conditioning
Weatherstrip
Squeaks
Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887). Synthetic Grease with Teflon, Superlube (GM Part No. U.S. 12371287, in Canada 10953437).
6-13
Information Provided by: Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your GM dealer.
Maintenance Replacement Parts
Part
GM Part Number
Engine Air Cleaner/Filter Oil Filter Spark Plugs Wiper Blades
Front – 21.6 inches (55.0 cm)
15908916
89017524
1257116415930910
ACDelco® Part
Number A3086C
PF48
41-985—
6-14
Information Provided by: Engine Drive Belt Routing
6-15
Information Provided by: Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. See Maintenance Requirements on page 6-2. Any additional information from Owner Checks and Services on page 6-9 can be added on the following record pages. You should retain all maintenance receipts.
Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
Maintenance Record
6-16
Information Provided by: Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
Maintenance Record (cont’d)
6-17
Information Provided by: Date
Odometer Reading
Serviced By
Maintenance I or Maintenance II
Services Performed
Maintenance Record (cont’d)
6-18
Information Provided by: Section 7
Customer Assistance Information
Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-4
Customer Assistance for TextTelephone (TTY) Users ................................7-5
Customer Assistance Offices ............................7-5
GM Mobility Reimbursement Program ................7-6
Roadside Assistance Program ..........................7-6
Scheduling Service Appointments .....................7-9
Courtesy Transportation ...................................7-9
Collision Damage Repair ................................7-11Reporting Safety Defects ................................7-14
Reporting Safety Defects to the
United States Government ..........................7-14
Reporting Safety Defects to the
Canadian Government ................................7-15
Reporting Safety Defects to General Motors .....7-15
Service Publications Ordering Information .........7-15
Vehicle Data Recording and Privacy ................7-16
Event Data Recorders ...................................7-17
OnStar® ......................................................7-18
Navigation System ........................................7-18
Radio Frequency Identification (RFID) ..............7-187-1
Information Provided by: Customer Assistance and Information
Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to GMC. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager.
STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, in the U.S., contact the GMC Consumer Relations Manager by calling 1-800-GMC-8782 (1-800-462-8782, Customer Assistance prompt). In Canada, contact General Motors of Canada Customer Communication by calling 1-800-263-3777 (English) or 1-800-263-7854 (French).
7-2
We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: (cid:129) Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield. (cid:129) Dealership name and location. (cid:129) Vehicle delivery date and present mileage. When contacting GMC, please remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern.
STEP THREE — U.S. Owners: Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the Better Business Bureau (BBB) Auto Line Program to enforce your rights.
The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty.
Information Provided by: Although you may be required to resort to this informal dispute resolution program prior to filling out a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.
You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address:
BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.
STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps 1 and 2, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program.
General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.
For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685. Alternatively, you can call the General Motors Customer Communication Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or write to:
Mediation/Arbitration Program c/o Customer Communication Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100Your inquiry should be accompanied by your Vehicle Identification Number (VIN).
7-3
Information Provided by: Online Owner Center (United States only) The Owner Center is a resource for your GM ownership needs. Specific vehicle information can be found in one place. The Online Owner Center allows you to: (cid:129) Get e-mail service reminders. (cid:129) Access information about your specific vehicle,
including tips and videos and an electronic version of this owner manual.
(cid:129) Keep track of your vehicle’s service history and
maintenance schedule. Find GM dealers/retailers for service nationwide.
(cid:129) Receive special promotions and privileges only
available to members.
Refer to www.MyGMLink.com on the web for updated information and to register your vehicle.
My GM Canada (Canada only) My GM Canada is a password-protected section of gmcanada.com where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease. Here are a few of the valuable tools and services you will have access to:
− My Showroom: Find and save information on
vehicles and current offers in your area.
− My Dealers/Retailers: Save details such as address and phone number for each of your preferred GM Dealers or Retailers.
− My Driveway: Receive service reminders and
helpful advice on owning and maintaining your vehicle.
− My Preferences: Manage your profile, subscribe to E-News and use tools and forms with greater ease. To sign up to My GM Canada, visit the My GM Canada section within www.gmcanada.com.
7-4
Information Provided by:(cid:129) Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use the Text Telephones (TTYs), GMC has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with GMC by dialing: 1-800-GMC-8583
(462-8583). (TTY users in Canada can dial 1-800-263-3830.)Customer Assistance Offices GMC encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail GMC, the letter should be addressed to: United States
GMC Customer Assistance Center P.O. Box 33172
Detroit, MI 48232-5172
www.GMC.com 1-800-GMC-8782 (462-8782) 1-800-GMC-8583 (462-8583) (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-GMC-8782 (462-8782) Fax Number: 313-381-0022From Puerto Rico
1-800-496-9992 (English) 1-800-496-9993 (Spanish) Fax Number: 313-381-0022
U.S. Virgin Islands: 1-800-496-9994
Fax Number: 313-381-0022Canada
General Motors of Canada Limited Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gmcanada.com 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800All Overseas Locations Please contact the local General Motors Business Unit.
7-5
Information Provided by: Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma # 2740
Col. Lomas de Bezares C.P. 11910, Mexico, D.F. 01-800-508-0000
Long Distance: 011-52-53 29 0 800GM Mobility Reimbursement Program
This program, available to qualified applicants, can reimburse you up to $1,000 of the cost of eligible aftermarket adaptive equipment required for your vehicle, such as hand controls or a wheelchair/scooter lift.
7-6
The offer is available for a very limited period of time from the date of vehicle purchase/lease. For more details, or to determine your vehicle’s eligibility, visit gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. General Motors of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.
Roadside Assistance Program For vehicles purchased in the U.S. call, 1-800-GMC-8782 (1-800-462-8782); (Text telephone (TTY): 1-888-889-2438). For vehicles purchased in Canada, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year. As the owner of a new GMC vehicle, you are automatically enrolled in the GMC Roadside Assistance program. Who is Covered? Roadside Assistance coverage is for the vehicle operator, regardless of ownership. In Canada, a person driving the vehicle without the consent of the owner is not eligible for coverage.
Information Provided by: Services Provided The following services are provided in the U.S. and Canada up to 5 years/100,000 miles (160 000 km), whichever occurs first, and, in Canada only, up to a maximum coverage of $100.
Fuel Delivery: Delivery of enough fuel for the vehicle to get to the nearest service station (approximately $5 in Canada). In Canada, service to provide diesel may be restricted. For safety reasons, propane and other alternative fuels will not be provided through this service. Lock-out Service: Lock-out service will be covered at no charge if you are unable to gain entry into your vehicle. A remote unlock may be available if you have an active OnStar® subscription. To ensure security, the driver must present personal identification before lock-out service is provided. In Canada, the vehicle registration is also required.
(cid:129) Emergency Tow From a Public Roadway or
Highway: Tow to the nearest dealership for warranty service or in the event of a vehicle-disabling crash. Winch-out assistance is provided when the vehicle is mired in sand, mud, or snow.
Flat Tire Change: Installation of a spare tire in good condition, when equipped and properly inflated, is covered at no charge. The customer is responsible for the repair or replacement of the tire if not covered by a warrantable failure. Jump Start: A battery jump start is covered at no charge if the vehicle does not start. Trip Routing Service: Upon request, Roadside Assistance will send you detailed, computer personalized maps, highlighting your choice of either the most direct route or the most scenic route to your destination, anywhere in North America, along with helpful travel information pertaining to your trip. Please allow three weeks before your planned departure date. In Canada, trip routing requests will be limited to six per calendar year. Trip Interruption Benefits and Assistance: In the event of a warranty related vehicle disablement, while en route and over 150 miles (250 kilometres) from original point of departure, you may qualify for trip interruption expense assistance. This assistance covers reasonable reimbursement of up to a maximum of $500. In Canada, maximums include: (A) meals (maximum of $50/day), (B) lodging (maximum of $100/night) and (C) alternate ground transportation (maximum of $40/day).
7-7
Information Provided by:(cid:129) (cid:129) (cid:129) (cid:129) (cid:129) (cid:129) This benefit is to assist you with some of the unplanned expense you may incur while waiting for your vehicle to be repaired. Original detailed receipts, and a copy of the repair order are required. In Canada, pre-authorization is also required. Once authorization has been given, your advisor will help you make any necessary arrangements and explain how to claim for trip interruption expense assistance.
(cid:129) Alternative Service (Canada only): There may be
times, when Roadside Assistance cannot provide timely assistance. Your advisor may authorize you to secure local emergency road service, and you will be reimbursed up to $100 (Canadian) upon submission of the original receipt to Roadside Assistance.
In many instances, mechanical failures may be covered. However, when other services are utilized, our Roadside Assistance Representatives will explain any payment obligations you might incur. GMC and General Motors of Canada Limited reserve the right to limit services or reimbursement to an owner or driver when, in their sole discretion, the claims become excessive in frequency or type of occurrence.
Calling For Assistance For prompt and efficient assistance when calling, please provide the following to the Roadside Assistance Representative: (cid:129) Your name, home address, and home telephone
number Telephone number of your location Location of the vehicle.
(cid:129) Model, year, color, and license plate number of the
vehicle
(cid:129) Odometer reading, Vehicle Identification Number
(VIN), and delivery date of the vehicle
(cid:129) Description of the problem Towing and Road Service Exclusions Specifically excluded from Roadside Assistance coverage are towing or services for vehicles operated on a non-public roadway or highway, fines, impound towing caused by a violation of local, Municipal, State, Provincial, or Federal law, and mounting, dismounting or changing of snow tires, chains, or other traction devices.
7-8
Information Provided by:(cid:129) (cid:129) Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty. GMC and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification.
Scheduling Service Appointments When your vehicle requires warranty service, contact your dealer/retailer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer/retailer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership/retailer, let them know this, and ask for instructions. If the dealer/retailer requests that you simply drop the vehicle off for service, you are urged to do so as early in the work day as possible to allow for the same day repair.
Courtesy Transportation To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper to Bumper (Base Warranty Coverage period in Canada) and extended powertrain warranty in both the U.S. and Canada. Several courtesy transportation options are available to assist in reducing your inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information.
7-9
Information Provided by: Claim amounts should reflect actual costs and be supported by original receipts. See your dealer for information regarding the allowance amounts for reimbursement of fuel or other transportation costs. Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if your vehicle is kept for an overnight warranty repair. Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. It may not be possible to provide a like-vehicle as a courtesy rental.
Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following: Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation. Dealers may provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round trip shuttle service within reasonable time and distance parameters of the dealer’s area. Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, and public transportation is used instead of the dealer’s shuttle service, the expense must be supported by original receipts and can only be up to the maximum amount allowed by GM for shuttle service. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available.
7-10
Information Provided by: Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. General Motors reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.
Collision Damage Repair If your vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish your vehicle’s resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which your vehicle was originally built.
Genuine GM Collision parts are your best choice to ensure that your vehicle’s designed appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain your GM New Vehicle Warranty. Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part, may be an acceptable choice to maintain your vehicle’s originally designed appearance and safety performance, however, the history of these parts is not known. Such parts are not covered by your GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for your vehicle. As a result, these parts may fit poorly, exhibit premature durability/corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by your GM New Vehicle Limited Warranty, and any vehicle failure related to such parts are not covered by that warranty.
7-11
Information Provided by: Repair Facility GM also recommends that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer/retailer may have a collision repair center with GM-trained technicians and state of the art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment. Insuring Your Vehicle Protect your investment in your GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to your GM vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you assure your vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier.
If your vehicle is leased, the leasing company may require you to have insurance that assures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read your lease carefully, as you may be charged at the end of your lease for poor quality repairs. If a Crash Occurs Here is what to do if you are involved in a crash.
Try to relax and then check to make sure you are all right. If you are uninjured, make sure that no one else in your vehicle, or the other vehicle, is injured. If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move your vehicle only if its position puts you in danger or you are instructed to move it by a police officer.
(cid:129) Give only the necessary and requested information
to police and other parties involved in the crash. Do not discuss your personal condition, mental frame of mind, or anything unrelated to the crash. This will help guard against post-crash legal action.
7-12
Information Provided by:(cid:129) (cid:129) If you need roadside assistance, call GM Roadside Assistance. See Roadside Assistance Program on page 7-6 for more information. If your vehicle cannot be driven, know where the towing service will be taking it. Get a card from the tow truck operator or write down the driver’s name, the service’s name, and the phone number. (cid:129) Remove any valuables from your vehicle before it is towed away. Make sure this includes your insurance information and registration if you keep these items in your vehicle.
(cid:129) Gather the important information you will need from the other driver. Things like name, address, phone number, driver’s license number, vehicle license plate, vehicle make, model and model year, Vehicle Identification Number (VIN), insurance company and policy number, and a general description of the damage to the other vehicle.
If possible, call your insurance company from the scene of the crash. They will walk you through the information they will need. If they ask for a police report, phone or go to the police department headquarters the next day and you can get a copy of the report for a nominal fee. In some states/provinces with “no fault” insurance laws, a report may not be necessary. This is especially true if there are no injuries and both vehicles are driveable.
(cid:129) Choose a reputable collision repair facility for your vehicle. Whether you select a dealer/retailer or a private collision repair facility to fix the damage, make sure you are comfortable with them. Remember, you will have to feel comfortable with their work for a long time.
(cid:129) Once you have an estimate, read it carefully and
make sure you understand what work will be performed on your vehicle. If you have a question, ask for an explanation. Reputable shops welcome this opportunity.
7-13
Information Provided by:(cid:129) (cid:129) (cid:129) Managing the Vehicle Damage Repair Process In the event that your vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take your vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by your GM vehicle warranty. Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with your repair professional, and insist on Genuine GM parts. Remember if your vehicle is leased you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost. If another party’s insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company’s collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as cost stays within reasonable limits.
Reporting Safety Defects
Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer/retailer, or General Motors. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to:Administrator, NHTSA 400 Seventh Street, SW. Washington D.C., 20590
You can also obtain other information about motor vehicle safety from http://www.safercar.gov.
7-14
Information Provided by: Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that your vehicle has a safety defect, notify Transport Canada immediately, in addition to notifying General Motors of Canada Limited. Call them at 1-800-333-0510 or write to:
Transport Canada Road Safety Branch 2780 Sheffield Road Ottawa, Ontario K1B 3V9
Reporting Safety Defects to General Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, please notify General Motors. Call 1-800-GMC-8782 (1-800-462-8782), or write:
GMC Customer Assistance Center P.O. Box 33172
Detroit, MI 48232-5172In Canada, call 1-800-263-3777 (English) or 1-800-263-7854 (French), or write:
General Motors of Canada Limited Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7Service Publications Ordering Information Service Manuals Service Manuals have the diagnosis and repair information on engines, transmission, axle suspension, brakes, electrical, steering, body, etc. Service Bulletins Service Bulletins’ give additional technical service information needed to knowledgeably service General Motors cars and trucks. Each bulletin contains instructions to assist in the diagnosis and service of your vehicle. Owner Information Owner publications are written specifically for owners and intended to provide basic operational information about the vehicle. The owner manual includes the Maintenance Schedule for all models. In-Portfolio: Includes a Portfolio, Owner Manual, and Warranty Booklet. RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee Without Portfolio: Owner Manual only. RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee
7-15
Information Provided by: Vehicle Data Recording and Privacy Your GM vehicle has a number of sophisticated computers that record information about the vehicle’s
