2016 Ford Transit Connect Owners Manual

number, access your call history and phonebook and sends text messages as well as access cell phone and system settings. You can also access advanced features, for example 911 Assist, Vehicle Health Report and SYNC Services.

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Press the phone button to enter the Phone Menu, then scroll to:

Message

Phone Redial

Call History

Phonebook

Text messaging

Phone settings

SYNC Services

911 Assist

Action and Description

Press the OK button to redial the last number called. Press the OK button again to confirm. Access any previously dialed, received or missed calls after you connect your Bluetooth-enabled cell phone to SYNC.1
Press the OK button then select one of the following and press the OK button again to confirm. Incoming calls Outgoing calls Missed calls The system attempts to automatically re-download your phonebook and call history each time your cell phone connects to SYNC (if the auto download feature is on and your Bluetooth- enabled cell phone supports this feature). Access and call any contacts in your previously downloaded phonebook.1,2
If your phonebook has less than 255 entries, they appear alphabetically in flat file mode. If there are more than 255
entries, the system will organize them into alphabetical categories. 1. Press the OK button. 2. Scroll to the desired contact. 3. Press OK or the phone button to call the contact. Press the OK button to send, download, read and delete text messages.1
View your cell phone's status, set ring tones, select your message notification, change phonebook entries and automat- ically download your cell phone content among other features.1
Access the SYNC Services portal where you can request various types of information, for example traffic reports and directions.3
Automatically place an emergency call to a 911 operator following a crash.4

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Action and Description

Message Vehicle Health

Mobile Apps

Sys Settings

Create and receive a diagnostic report card on your vehicle.3
Interact with SYNC-capable mobile applications on your smartphone. Access Bluetooth Devices menu listings and advanced menu listings. Press the OK button to exit the phone menu.

Exit 1 This is a cell phone-dependent feature. 2 This is a cell phone-dependent and speed-dependent feature. 3 This is an optional feature and available in the United States only. 4 This is an optional feature and available in the United States and Canada only.

Note: Forwarding a text message is a speed-dependent feature. It is only available when your vehicle is traveling at 3 mph (5
km/h) or less. Note: Only one recipient is allowed per text message. When a new text message arrives, an audible tone sounds and the information display indicates you have a new message. Following the notification you can do any of the following: Do nothing to have the message go into your text message inbox.

Text Messaging Note: This is a cell phone-dependent feature. SYNC allows you to receive, send, download and delete text messages. The system can also read incoming text messages to you so that you do not have to take your eyes off the road. Note: This is a cell phone-dependent feature. Receiving a Text Message Note: This is a cell phone-dependent feature. Your cell phone must support downloading text messages using Bluetooth to receive incoming text messages. To have SYNC read you the message using voice commands, press the voice button and when prompted say:

Voice Command Read Message | Read Text Message | Text Message

Action and Description

SYNC will read the most recent text message to you.

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To open the test message, press OK to receive and open the text message. Press OK again and SYNC reads your message aloud as you are not able to view the Reply or forward the message, press OK and scroll to choose between:

message. You can then also choose whether you’d like to reply or forward the message.

Message Reply to sender

Forward msg.

Action and Description

Press the OK button to access and then scroll through the list of pre-defined messages to send. Press the OK button to forward the message to anyone in your Phonebook or Call History. You can also choose enter a number.

Sending, Downloading and Deleting Your Text Messages Text messaging is a cell phone-dependent feature. If your cell phone is compatible, SYNC allows you to receive, send, download and delete text messages. Press the phone button, then scroll to:

Message Text messaging Select one of the following: Send Text Message?

Press the OK button.

Note: Sending a text message is a speed-dependent feature. It is only available when your vehicle is traveling at 3 mph (5
km/h) or less. Note: You can only have one recipient per text message.

Action and Description

Allows you to send a new text message based on a pre- defined set of 15 messages. 1. Press the OK button. 2. Scroll to your desired message. 3. Press the OK button. 4. Scroll through your phonebook, call history entries or enter

a new number.

5. Press the OK button to enter the desired contact. 6. Press the OK button again when the system asks if you would like to send the message. The system sends each text message with the following signature: This message was sent from my Ford.

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Message

Download now

Delete All Messages?

Return

Action and Description

Allows you to download your unread messages to SYNC. To download the messages, press the OK button to select. The display indicates the system is downloading your messages. When downloading is complete, SYNC returns you to the inbox. Allows you to delete current text messages from SYNC. To delete the messages, press the OK button to select. The display indicates when it is finished deleting all your text messages. SYNC returns you to the text message menu. Press the OK button to exit the current menu.

Accessing Your Phone Settings These are cell phone-dependent features. Your cell phone settings allow you to access and adjust some features. For example ring tones, text message notification, modify your phonebook and set up automatic download. Press the phone button, then scroll to:

Message

Action and Description

Press the OK button.

Phone settings Select one of the following: Phone status

See the provider, name, signal power, battery power and roaming status of your connected cell phone. Press OK to select and scroll to view the information. When done, press OK again to return to the phone status menu. Select which ring tone sounds during an incoming call. You can choose one of the system ring tones or your cell phone ring tones. Press the OK button and scroll to hear the available options. You can also choose to use to use your phone's ring tone. Press the OK button to select the desired ring tone. If your cell phone supports in-band ringing, your cell phone ring plays when you choose the phone ringer option. You have the option of hearing an audible tone to notify you when a text message arrives.

Set ringtone

Text msg notify

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Message

Action and Description

Press the OK button then select one of the following and press the OK button again to confirm. Message Notification On Message Notification Off Modify the contents of your phone book (such as add, delete, down- load). Press OK to select and scroll between: Add contacts

Press the OK button to add more contacts from your phonebook. Push the desired contact(s) on your cell phone. See your cell phone's manual on how to push

contacts.

Delete Phone- book

Press OK to delete the current phone book and call history. When Delete Phonebook appears, press OK

to confirm. SYNC takes you back to the Phone

Settings menu.

Download? appears.

Press OK to select and press OK again when Confirm

Download Phonebook Automatically download your phone book each time your phone connects to SYNC. Press OK to select. Auto On?

When this message appears, press OK to have your phonebook automatically downloaded each time. Select Off to NOT download your phonebook every time your phone connects to SYNC. Your phonebook, call history and text messages can only be accessed when your specific phone is connected to SYNC. * When enabled, SYNC speaks the contact name that is displayed on the screen during phonebook browsing. Exit the current menu.

Modify Phone- book

Auto-download

Speak Names

Return * Downloading times are cell phone-dependent and quantity-dependent. When Auto Download is on, it automatically deletes any changes, additions or deletions saved since your last download.

System Settings This menu provides access to your Bluetooth Devices and Advanced menu features. Use the arrow buttons to scroll through the menu options.

Bluetooth Devices The Bluetooth Devices menu allows you to add, connect and delete devices, set a cell phone as primary as well as turn your Bluetooth feature on and off.

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Press the Phone button to enter the Phone Menu, then scroll to: Action and Description

Message

Sys Settings Bluetooth device Select one of the following: Add

Press the OK button. Press the OK button.

Connect BT

Set Primary?

Bluetooth On and Off

Del Device

Delete all

See Using SYNC™ With Your Phone (page 279). 1
Connect a previously paired Bluetooth-enabled phone. 2
Press OK to select and view a list of previously paired phones. Scroll until the desired device is chosen, then press OK to connect the phone.

Set a previously paired phone as your primary phone. 3
Press OK to select and scroll to select the desired phone. Press OK to confirm.

Turn the Bluetooth feature on and off.4
Press OK and scroll to toggle between On and Off. When the desired selection is chosen, press OK. Setting Bluetooth to off disconnects all Bluetooth devices and turns off all Bluetooth features. Delete a paired cell phone. Press the OK button and scroll to select the device. Press OK to confirm. Delete all previously paired phones (and all information originally saved with those phones). Press OK to select. Exit the current menu.

Return 1 This is a speed-dependent feature. It is only available when your vehicle is traveling at 3 mph (5 km/h) or less. 2 You can only connect one device at a time. When another cell phone is connected, the previous one is disconnected. 3 SYNC attempts to connect with the primary phone at every ignition cycle. When a phone is selected as primary, it appears first in the list and is marked with an asterisk (*). 4Turning Bluetooth off disconnects all Bluetooth devices and deactivates all Bluetooth features.

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Advanced The Advanced menu allows you to access

and set prompts, languages, defaults, perform a master reset, install an application and view system information. To access the advanced menu, press the phone button to enter the Phone Menu, the scroll to:

Message

Action and Description

Sys Settings Advanced Select one of the following: Confirmation Prompts

Press OK. Press OK.

Language

Get help from SYNC by using questions, helpful hints or asking you for a specific action. To turn these prompts on or off: 1. Press the OK button to select and scroll to select between

On and Off.

2. Press the OK button when the desired selection appears in the display. SYNC returns you to the Advanced menu. 1. Press OK to select and then scroll through the languages. Choose between English, Français and Español. Once selected, all of the radio displays and prompts are in the selected language.

2. Press OK when the desired selection appears in the

display. If you change the language setting, the display indicates that the system is updating. When complete, SYNC returns you to the Advanced menu.

Factory Defaults

Master reset

Install Applications

Return to the factory default settings. This selection does not erase your indexed information, for example phonebook, call history, text messages or paired devices. Press the OK button to select and then press OK again when the following message appears in the display. Confirm Restore Completely erase all information stored on SYNC, for example phonebook, call history, text messages and paired devices, and return the system to the factory default settings. Press OK to select. The display indicates when complete. SYNC returns you to the Advanced menu. Install applications you have downloaded.

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Message

Action and Description

System info

Return

Press the OK button and scroll to select. Press the OK button to confirm. Access the Auto Version number as well as the FDN number. Press the OK button to select. Exit the current menu.

SYNC™ APPLICATIONS AND SERVICES (If Equipped) In order for the following features to work, your cell phone must be compatible with SYNC. To check your phone's compatibility, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. •

SYNC Services*: Provides access to traffic, directions and information such as travel, horoscopes, stock prices and more. 911 Assist: Can alert 911 in the event of an emergency.

•

• Vehicle Health Report*: Provides a diagnostic and maintenance report card of your vehicle.

*This is an optional feature and available in the United States only. 911 Assist (If Equipped)

WARNINGS

Unless the 911 Assist setting is set on before a crash, the system will not dial for help which could delay

response time, potentially increasing the risk of serious injury or death after a crash.

WARNINGS

Do not wait for 911 Assist to make an emergency call if you can do it yourself. Dial emergency services immediately to avoid delayed response time which could increase the risk of serious injury or death after a crash. If you do not hear 911 Assist within five seconds of the crash, the system or phone may be damaged or non-functional.

Always place your phone in a secure location in your vehicle so it does not become a projectile or get damaged

in a crash. Failure to do so may cause serious injury to someone or damage the phone which could prevent 911 Assist from working properly.

Note: The SYNC 911 Assist feature must be set on before the incident. Note: Before setting this feature on, make sure that you read the 911 Assist Privacy Notice later in this section for important information. Note: If any user turns 911 Assist on or off, that setting applies for all paired phones. If 911 Assist is turned off, either a voice message plays or a display message (or icon) comes on (or both) when your vehicle is started after a previously paired phone connects. Note: Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature.

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If a crash deploys an airbag (excluding knee airbags and rear inflatable safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC-equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone. You can learn more about the 911 Assist feature, visit www.SYNCMyRide.com, Switching 911 Assist On or Off Press the phone button to enter the phone menu and scroll to: Action and Description

www.SYNCMyRide.ca or www.syncmaroute.ca. See Supplementary Restraints System (page 36). Important information about airbag deployment is in this chapter. See Roadside Emergencies (page 170). Important information about the fuel pump shut-off is in this chapter.

Message

911 Assist On Off

Off selections include:

Message Off with reminder:

Off without reminder:

Press the OK button to confirm and enter the 911 Assist menu. Press the OK button when the desired option appears in the radio display.

Action and Description

Provides a display and voice reminder at phone connection at vehicle start. Provides a display reminder only without a voice reminder at phone connection.

To make sure that 911 Assist works correctly: •

SYNC must be powered and working properly at the time of the incident and throughout feature activation and use. The 911 Assist feature must be set on before the incident. You must pair and connect a Bluetooth-enabled and compatible cell phone to SYNC.

•

•

• A connected Bluetooth-enabled phone must have adequate network coverage, battery power and signal strength. The vehicle must have battery power and be located in the U.S., Canada or in a territory in which 911 is the emergency number.

•

• A connected Bluetooth-enabled phone

must have the ability to make and maintain an outgoing call at the time of the incident.

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In the Event of a Crash Not all crashes will deploy an airbag or activate the fuel pump shut-off (the triggers for 911 Assist). If a connected cell phone sustains damage or loses its connection to SYNC during a crash, SYNC will search for and try to connect to a previously paired cell phone; SYNC will then attempt to call the emergency services. Before making the call: •

SYNC provides a short window of time (about 10 seconds) to cancel the call. If you fail to cancel the call, SYNC attempts to dial 911. SYNC says the following, or a similar message: "SYNC will attempt to call 911, to cancel the call, press Cancel on your screen or press and hold the phone button on your steering wheel."

•

If you do not cancel the call, and SYNC makes a successful call, a pre-recorded message plays for the 911 operator, and then the occupant(s) in your vehicle is able to talk with the operator. Be prepared to provide your name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically. 911 Assist May Not Work If •

Your cellular phone or 911 Assist hardware sustains damage in a crash. The vehicle's battery or the SYNC system has no power. The phone(s) thrown from your vehicle are the ones paired and connected to the system.

•

•

911 Assist Privacy Notice When you turn on 911 Assist, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of electronically or verbally disclosing to 911 operators your vehicle location or other details about your vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not turn the feature on. Vehicle Health Report (If Equipped, United States Only)

WARNING

Always follow scheduled maintenance instructions, regularly inspect your vehicle, and seek repair for any damage or problem you suspect. Vehicle Health Report supplements, but cannot replace, normal maintenance and vehicle inspection. Vehicle Health Report only monitors certain systems electronically monitored by your vehicle and will not monitor or report the status of any other system, (such as brake lining wear). Failure to perform scheduled maintenance and regularly inspect your vehicle may result in vehicle damage and serious injury.

Note: This feature is only available in the United States. Note: Your Vehicle Health Report feature requires activation before use. Visit www.SYNCMyRide.com to register. There is no fee or subscription associated with Vehicle Health Report, but you must register to use this feature.

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Scheduled maintenance

The system allows you to check your vehicle's overall health in the form of a diagnostic report card. The Vehicle Health Report contains valuable information, for example: • Vehicle diagnostic information • • Open recalls and Field Service Actions • Items noted during vehicle inspections by an authorized dealer that still need servicing.

Note: This feature may not function properly if you have enabled caller ID blocking on your cellular phone. Before running a report, review the Vehicle Health Report Privacy Notice. Note: In order to allow a break-in period for your vehicle, you may not be able to create a Vehicle Health Report until your vehicle odometer has reached 200 miles. Note: Cellular phone and SMS charges may apply when making a report. Register for Vehicle Health Report and set your report preferences at www.SYNCMyRide.com. After registering, you can request a Vehicle Health Report (inside your vehicle). Return to your account at www.SYNCMyRide.com to view your report. You can also choose for SYNC to remind you automatically to run reports at specific mileage intervals. To use voice commands, press the voice button and when prompted say:

You can run a vehicle health report after your vehicle has been running a minimum of 60 seconds. Choose one of the following options.

Voice command

Vehicle Health (Report)

Action and Description

The system will run a vehicle health report of your vehicle's diagnostic systems and send the results to Ford where it combines with scheduled maintenance information, open recalls, other field service actions and vehicle inspection items that still need servicing by an authorized dealer.

To use the screen, press the phone button, then scroll to:

Message

Action and Description

Vehicle Health Select one of the following: Auto On?

Press the OK button.

Report Interval

Press the OK button and select on or off. Select On to have SYNC automatically prompt you to run a health report at certain mileage intervals.* Scroll to select between 5000, 7500 or 10000-mile intervals. Select your desired option and press the OK button.

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Action and Description

Message

Run Report

Press the OK button for SYNC to run a health report of your vehicle's diagnostic systems and send the results to Ford where it combines with scheduled maintenance information, open recalls, other field service actions and vehicle inspection items that still need servicing by an authorized dealer. Exit the current menu.

Return *You must first turn this feature on before you can select the desired mileage interval. Note: SYNC Services requires activation before use. Visit www.SYNCMyRide.com to register and check your eligibility for complimentary services. Standard phone and message rates may apply. Subscription may be required. You must also have the active SYNC Services Bluetooth-enabled cellular phone paired and connected to the system in order to connect to, and use, SYNC Services. See Using SYNC™ With Your Phone (page 279). Note: This feature does not function properly if you have enabled caller ID blocking on your cellular phone. Make sure your cellular phone is not blocking caller ID before using SYNC Services. Note: The driver is ultimately responsible for the safe operation of the vehicle, and therefore, must evaluate whether it is safe to follow the suggested directions. Any navigation features provided are only an aid. Make your driving decisions based on your observations of local conditions and existing traffic regulations. Do not follow the route suggestions if doing so would result in an unsafe or illegal maneuver, place you in an unsafe situation, or if you would be directed into an area that you consider unsafe. Maps used by this system may be inaccurate because of errors, changes in roads, traffic conditions or driving conditions.

Vehicle Health Report Privacy Notice When you create a Vehicle Health Report, Ford Motor Company may collect your cellular phone number (to process your report request) and diagnostic information about your vehicle. Certain versions or updates to Vehicle Health Report may also collect more vehicle information. Ford may use your vehicle information it collects for any purpose. If you do not want to disclose your cellular phone number or vehicle information, do not run the feature or set up your Vehicle Health Report profile at www.SYNCMyRide.com. See www.SYNCMyRide.com (Vehicle Health Report Terms and Conditions, and Privacy Statement) for more information. SYNC Services: Traffic, Directions & Information (TDI) (If Equipped, United States Only) Note: SYNC Services varies by trim level and model year and may require a subscription. Traffic alerts and turn-by-turn directions available in select markets. Message and data rates may apply. Ford Motor Company reserves the right to change or discontinue this product service at any time without prior notification or incurring any future obligation.

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SYNC Services uses advanced vehicle sensors, integrated GPS technology and comprehensive map and traffic data, to give you personalized traffic reports, precise turn-by-turn directions, business search, news, sports, weather and more. For a complete list of services, or to learn more, please visit www.SYNCMyRide.com.

Note: When you connect, the service uses GPS technology and advanced vehicle sensors to collect your vehicle's current location, travel direction and speed to help provide you with the directions, traffic reports, or business searches you request. Further, to provide the services you request, for continuous improvement, the service may collect and record call details and voice communications. For more information, see SYNC Services Terms and Conditions at www.SYNCMyRide.com. If you do not want Ford or its service providers to collect your vehicle travel information or other information identified in the Terms and Conditions, do not subscribe or use the service. Connecting to SYNC Services Using Voice Commands Press the voice button and when prompted say:

Voice command

Services

Action and Description

This initiates an outgoing call to SYNC Services using your paired and connected Bluetooth-enabled cellular phone. Once you connect to the service, follow the voice prompts to request the desired service, for example traffic or directions.

Receive a list of available services from which to choose.

To return to the Services main menu. Receive system help.

Once you are connected to SYNC Services, you can also say the following: (what are my (options | choices) | what can I say | [available] commands) Services Help You can say any of the voice commands that appear within open and close brackets that are separated by |. For example, where (options | choices) appears you say either; options or choices. You must say any of the voice commands that appear outside of open and close brackets. For example, where; what are my (options | choices) appears, you must say; what are my, followed by either, options or choices. You do not need to say words that appear within square brackets. For example, for where (what can I say [available] commands) appears, you can say, what can I say commands.

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Connecting to SYNC Services Using the Phone Menu Press the phone button, then scroll to:

Message

SYNC Apps Services

Action and Description

Press the OK button. 1. Press the OK button. The display indicates the system is

2. Press the OK button again. SYNC initiates the call to the

connecting.

Services portal.

3. Once you connect to the service, follow the prompts to request the desired service, for example traffic or direc- tions.

Receiving Turn-by-Turn Directions When connected to SYNC Services, press the voice button and when prompted say:

Voice command

Directions

Business search

Action and Description

To receive directions to a location. Once you select your destination, the system uploads your current vehicle location, calculates a route based on current traffic conditions and sends it back to your vehicle. After the route download is complete, the phone call automatically ends. You then receive audible and visual driving instructions as you travel toward your destination. To find a business or type of business. Select your destination, the system uploads your current vehicle location, calculates a route based on current traffic conditions and sends it back to your vehicle. After the route download is complete, the phone call automatically ends. You then receive audible and visual driving instructions as you travel toward your destina- tion.

You can also say the following: Search near me

Operator

To find the closest business or type of business to your loca- tion, within business search. If you need further assistance in finding a location at any time within a Directions or Business search and need to speak with a live operator.

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Voice command

Action and Description

The live operator can assist you by searching for businesses by name or by category, residential addresses by street address or by name or specific street intersections. The system may prompt you to speak with an operator when it has difficulty matching your voice request. Operator Assist is a feature of your SYNC Services subscription. For more information on Operator Assist, visit www.SYNCMyRide.com/ support. If you miss a turn, SYNC automatically asks if you want the route updated. Say yes when prompted and the system sends a new route to your vehicle.

Yes *

* During an active route.

Disconnecting from SYNC Services To disconnect from SYNC services, say:

Voice command

Goodbye

Action and Description

From the SYNC Services main menu, or press and hold the phone button on the steering wheel.

SYNC Services quick tips

Personalizing

Push to interrupt

Portable

SYNC Services quick tips

You can personalize your Services feature to provide quicker access to your most used or favorite information. You can save address points, for example work or home. You can also save favorite information like sports teams or a news category. You can learn more about personalization by logging onto www.SYNCMyRide.com. Press the voice button at any time while connected to SYNC Services to interrupt a voice prompt or an audio clip and say your voice command. Your subscription is associated with your Bluetooth-enabled cellular phone number, not your VIN (Vehicle Identification Number). You can pair and connect your phone to any vehicle equipped with SYNC Services and continue enjoying your personalized services.

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SYNC Services quick tips

You can even access your account outside your vehicle. Just use the number on your phone's call history. Traffic and Directions features do not function properly but information services and the 411 connect and text message features are available.

SYNC™ APPLINK™ SYNC Mobile Apps Note: You must pair and connect your smartphone to SYNC to access AppLink. Note: iPhone users need to connect the phone to the USB port in order to start the application. Note: The AppLink feature is not available if your vehicle is equipped with the MyFord Touch system. Note: Depending on your display type, you can access AppLink from the media menu, the phone menu, or by using voice commands. Once an app is running through AppLink, you can control main features of the app through voice commands and steering wheel controls. To Access Using the Phone Menu Press the phone button to access the SYNC phone menu on-screen. You can then scroll to:

Mobile Apps

Menu item Press OK to access a list of available applications.

Menu item Scroll through the list of available applications and press OK to select a particular app. Once an app is running through SYNC, you can access an app’s menu by pressing the MENU button to first access the SYNC menu.

Scroll until the app name followed by "Menu", is displayed (such as, sticher Menu), then press OK. From here, you can access an application's features, such as Thumbs up and Thumbs down. For more information, please visit:

Website www.SYNCMyRide.com To Access Using the Media Menu Press the AUX button on the center console.

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Press the Menu button to the SYNC menu and scroll to:

Menu item

SYNC-Media Mobile Apps

Action and description

Press the OK button. Press the OK button and scroll through the list of available applications and select your desired app.

Scroll until the app name followed by "Menu", is displayed (such as, Stitcher Menu), then press OK. From here, you can access an application's features, such as Thumbs up and Thumbs down.

For more information, please visit:

Website www.SYNCMyRide.com

To Access Using Voice Commands Press the voice button and when prompted say:

Voice command

Mobile Apps

Action and description

Say the name of the application after the tone. The app should start. While an app is running through SYNC, you can press the voice button and speak commands specific to the app, for example, "Playlist Road Trip".

You can also say the following: The name of an app (such as Stitcher) followed by "help".

To discover the available voice commands.

USING SYNC™ WITH YOUR MEDIA PLAYER You can access and play music from your digital music player over your vehicle's speaker system using the system's media menu or voice commands. You can also sort and play your music by specific categories, for example artist and album. Note: The system is capable of indexing up to 6,000 songs.

SYNC is capable of hosting nearly any digital media player including: iPod®, Zune™, plays from device players, and most USB drives. SYNC also supports the following audio formats MP3, WMA, WAV and ACC. Connecting Your Digital Media Player to the USB Port Note: If your digital media player has a power switch, make sure you switch it on before plugging it in.

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To Connect Using Voice Commands Plug the device into the USB port. See USB Port (page 272). Press the voice button and when prompted say:

Voice command

USB [1]

Action and Description

You can now play music by saying any of the appropriate voice commands. See Media voice commands.

You do not need to say words that appear within square brackets. For example, for where USB[1]appears, you can say USB or USB one.

To Connect Using the System Menu Plug the device into the USB port. See USB Port (page 272). Press the OK button to enter the media menu. You can then scroll to cycle through:

Press the AUX button, then the Menu button.

Message

Browse USB USB

Action and Description

Press the OK button. Press the OK button. Depending on how many digital media files are on your connected device, the following message may appear in the radio display. Indexing…

When indexing is complete, the screen returns to the Play menu. You can then select one of the following: Play all Artists Albums Genres Playlists Songs Browse USB Similar music Return

Exit the current menu.

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What's Playing? When a track is playing, you can ask the system to tell you what is currently playing. Press the voice button and when prompted say:

Voice command Whats This? | Whats Playing?

Action and Description

The system reads the metadata tags of the playing track, and if the metadata tags are populated, the system will tell you what track is playing.

You can say any of the voice commands that appear within open and close brackets that are separated by |. For example, where; (what's | what is) appears you say; what's or what is. You must say any of the voice commands that appear outside of open and close brackets. For example, where; who plays this (what's | what is) playing, you must say; who plays this (what's or what is) playing.

Media Voice Commands Press the voice button and when prompted say any of the following:

Voice command

USB [1] Autoplay Off Autoplay [on] [Phone] Connections | [Media] Connec- tions | [Bluetooth] Connections Pause Play Play All Play Artist ___

1,2

Play Album ___

Play Genre ___

[Play] Next Folder

1,2

1,2

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Voice command

[Play] Next Track | [Play] Next Song Play Playlist ___

[Play] Previous Folder

[Play] Previous Track | [Play] Previous Song [Play] Next Track | [Play] Next Song

Refine album ___

Repeat [On] Repeat Off Search Album ___

Search Artist ___

Search Genre ___

Search Track ___ | Search Song ___

Shuffle [On]

1,2

1,2

1,2

1,2

1,2

1,2

1,2

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Shuffle Off Autoplay [on]

Voice command

Turn autoplay on to listen to music processed during indexing. Turn autoplay off to allow the indexing process to finish before the system plays any of your music.

1 ___ is a dynamic listing, meaning that it could be the name of anything, such as a group, artist or song. For example you could say "Play artist The Beatles". 2 This voice command is not available until indexing is complete. 3 This voice command is only available in folder mode.

Bluetooth Audio Command Guide Press the voice button and when prompted say any of the following:

Voice command

[Phone] Connections | [Media] Connec- tions | [Bluetooth] Connections Pause Play [Play] Next Track | [Play] Next Song [Play] Previous Track | [Play] Previous Song Line In Audio To access the Line in audio source say:

Voice Command

Line In | Aux | Audio In

Media Menu Features The media menu allows you to select your media source, how to play your music, for example by artist, genre, shuffle or repeat, and to add, connect or delete devices. Press the AUX button, then the Menu button.

Press the OK button to enter the media menu. You can then scroll to cycle through:

Message

Menu

Browse device

Action and Description

Play your music by artist, album, genre, playlist, track, similar music or play all music. You can also choose to Explore USB to view the supported digital music files on your playing device. Select and play music from your USB port, auxiliary input jack or stream music from your Bluetooth-enabled cell phone.

Select one of the following:

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Message

USB

Bluetooth Audio

Line in

Media Player Settings

Action and Description

Press the OK button to access music plugged into your USB port. You can also plug in devices to charge them (if supported by your device). Once connected, the system indexes any readable media files.1
Press the OK button. This is a phone-dependent feature that allows you to stream music playing on your Bluetooth- enabled phone. If supported by your device, you can press seek to play the previous or next track. Press the OK button to select and play music from your portable music player over your vehicle's speakers.2
Choose to shuffle or repeat your music and select your Autoplay settings. Once you turn these selections on, they remain on until you turn them off. Press SEEK to play the previous or next track.3

Select one of the following: Shuffle

Press the OK button to shuffle available media files in the current playlist. To shuffle all media tracks, you must select Play All in the play menu and then select Shuffle. Press the OK button to repeat any song. Press the OK button to turn autoplay on to listen to music processed during indexing. Turn autoplay off to allow the indexing process to finish before the system plays any of your music.4
Interact with SYNC-capable mobile applications on your smartphone.

Repeat Autoplay

Mobile Apps

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Action and Description

Message

Settings

Access available Bluetooth Device menu listings as well as Advanced menu listings. Press OK to exit the media menu.

Exit 1The time required to complete this depends on the size of the media the system needs to index. If autoplay is on, you can listen to media processed during indexing. If autoplay is off, you cannot listen to music until the system finishes indexing media. SYNC is capable of indexing thousands of average size media and notifies you if it reaches the maximum indexing file size. 2If you have already connected a device to the USB port, you cannot access the line in feature. Some digital media players require both USB and line in ports to stream data and music separately. 3Some digital media players require both USB and line in ports to stream data and music separately. 4Indexing times can vary from device to device and with regard to the number of songs the system needs to process.

Accessing Your Play Menu This menu allows you to select and play your media by artist, album, genre, playlist, track, similar music or even to explore what is on your USB device.

If there are no media files to access, the display indicates there is no media. If there are media files, you have the following options: Note: If your digital media player has a power switch, make sure you switch it on before plugging it in. Press the AUX button, then the Menu button.

Press the OK button to enter the media menu. You can then scroll to cycle through:

Message

Play all

Action and Description

Press the OK button. The first track title appears in the display.

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Message

Action and Description

Artists

Albums

Genres

Playlists

Songs

Play all indexed media (tracks) from your playing device in flat file mode, one at a time in numerical order. Sort all indexed media by artist. Once selected, the system lists and then plays all artists and tracks alphabetically. If there are fewer than 255 indexed artists, the system lists them alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press the OK button. You can select to play all artists or

any indexed artist.

2. Scroll to choose the desired artist. Press the OK button.

Sort all indexed media by albums. If there are fewer than 255
indexed albums, the system lists them alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press the OK button. You can enter the album menu and

select from playing all albums or from any individual indexed album.

2. Scroll to choose the desired album. Press the OK button.

Sort indexed music by genre (category) type. SYNC lists the genres alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press the OK button. 2. Scroll to select the desired genre. Press the OK button.

Access your playlists from formats ASX, M3U, WPL or MTP. The system lists your playlists alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press the OK button. 2. Scroll to select the desired playlist. Press the OK button.

Search for and play a specific indexed track. SYNC lists your tracks alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press the OK button. 2. Scroll to select the desired track. Press the OK button.

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Message

Browse USB

Similar music

SYNC™

Action and Description

Explore all supported digital media on your media device connected to the USB port. You can only view media content which is compatible with SYNC; other files saved are not visible. 1. Press the OK button. 2. Scroll to explore indexed media on your flash drive.

Play music similar to what is currently playing from the USB port. The system uses the metadata information of each song to compile a playlist for you.* 1. Press the OK button. 2. The system creates a new list of similar songs and begins playing. This feature does not include tracks with incom- plete metadata information. Press the OK button.

Exit the current menu.

Return *With certain playing devices, if your metadata tags are not populated, the tracks are not available in voice recognition, play menu or similar music. However, if you place these tracks onto your playing device in "Mass Storage Device Mode", they are available in voice recognition, play menu browsing and similar music. The system places Unknown items into any unpopulated metadata tag.

Press the AUX button, then the Menu button.

System Settings Bluetooth Devices The Bluetooth Devices menu allows you to enable, disable, add, connect and delete a Bluetooth device. Press the OK button to enter the media menu. You can then scroll to cycle through:

Message

Action and Description

Settings Bluetooth device Select one of the following: Add

Press the OK button. Press the OK button.

Pair more devices to the system.*

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Message

Action and Description

1. Press the OK button. When find SYNC appears in the

display, press the OK button again.

2. Follow the directions in your phone's manual to put your phone into discovery mode. A six-digit PIN appears in the display.

3. When prompted on your phone's six-digit display, enter

the PIN.

Bluetooth On and Off

Turn the Bluetooth feature on and off.** 1. Press the OK button and scroll to toggle between on and

off.

2. Make a selection and press the OK button.

Delete

Delete all

Delete a paired media device. 1. Press the OK button and scroll to select the device. 2. Press the OK button to confirm.

Delete all previously paired devices. 1. Press the OK button. 2. Press the OK button to confirm.

Exit the current menu.

Return *This is a speed-dependent feature. It is only available when your vehicle is traveling at 3
mph (5 km/h) or less. **Setting Bluetooth to off disconnects all Bluetooth devices and turns off all Bluetooth features.

Advanced The Advanced menu allows you to access and set prompts, languages, defaults and perform a master reset.

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In the Advanced settings menu, you can select any of the following:

Message

Confirmation Prompts

Language

Action and Description

Have SYNC guide you by asking questions, helpful hints or ask you for a specific action. 1. Press the OK button and scroll to toggle between on and

2. Make a selection and press the OK button. SYNC takes

you back to the Advanced menu.

off.

Choose from the available languages. The displays and prompts are in the selected language. 1. Press the OK button and scroll through the available

languages.

2. Press the OK button when the desired language appears

in the display. If you change the language setting, the display indicates that the system is updating. When complete, SYNC takes you back to the Advanced menu.

3.

Factory Defaults

Master reset

Install Applications

Return

Return to the factory default settings. This selection does not erase your indexed information, for example phonebook, call history, text messages and paired devices. 1. Press the OK button. 2. Press the OK button. When restore defaults appears in

the display, press the OK button again to confirm.

Completely erase all information stored on SYNC. All phonebook, call history, text messages and all paired devices will be deleted and the system will return to the factory default settings. Download available software applications through the USB port. Exit the current menu.

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SYNC™ TROUBLESHOOTING Your SYNC system is easy to use. However, should questions arise, see the tables below.

Use the website at any time to check your phone's compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours). Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for more information.

Issue

There is excessive back- ground noise during a phone call.

During a call, I can hear the other person but they cannot hear me.

SYNC is not able to down- load my phonebook.

Phone issues

Possible cause(s)

The audio control settings on your phone may be affecting SYNC perform- ance. This may be a possible phone malfunction.

This is a phone-dependent feature. This may be a possible phone malfunction.

The system says Phonebook Downloaded but the phonebook in SYNC is empty or missing contacts.

This may be a limitation on your phone's capability.

Possible solution(s)

Review your phone's manual about audio adjustments.

Try turning off the device, resetting the device, removing the device's battery, then trying again. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again. Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. Use the SYNCmyphone feature available on the website. Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. If the missing contacts are stored on your SIM card, try moving them to the device memory. Remove any pictures or special ring tones associ- ated with the missing contact.

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Possible solution(s)

Depending upon your phone, you may have to grant SYNC permission to access your phonebook contacts. Make sure to confirm when prompted by your phone during the phonebook download. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again. Try deleting your device from SYNC, deleting SYNC from your device and trying again. Check the security and auto accept and prompt always settings relative to the SYNC Bluetooth connection on your phone. Update your device's firm- ware. Turn off the Auto phone- book download setting. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again.

SYNC™

Phone issues

Possible cause(s)

Issue

I am having trouble connecting my phone to SYNC.

This is a phone-dependent feature. This may be a possible phone malfunction.

Text messaging is not working on SYNC.

This is a phone-dependent feature. This may be a possible phone malfunction.

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Issue

I am having trouble connecting my device.

USB and media issues

Possible cause(s) This may be a possible device malfunction.

SYNC does not recognize my device when I turn on the car.

This is a device limitation.

Bluetooth audio does not stream.

This is a phone-dependent feature. The device is not connected.

SYNC does not recognize music that is on my device.

Your music files may not contain the correct artist, song title, album or genre information. The file may be corrupted. The song may have copy- right protection, which does not allow it to play.

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Possible solution(s) Try turning off the device, resetting the device, removing the device's battery, then trying again. Make sure you are using the manufacturer's cable. Make sure you insert the USB cable correctly into the device and the USB port. Make sure that the device does not have an auto- install program or active security settings. Make sure you are not leaving the device in your vehicle during very hot or cold temperatures. Review the device compatib- ility chart on the SYNC website to confirm your phone supports the Bluetooth audio streaming function. Make sure you correctly connect the device to SYNC, and that you have pressed play on your device. Make sure that all song details are populated. Some devices require you to change the USB settings from mass storage to MTP class.

SYNC™

Vehicle Health Report and Services (Traffic, Directions and Information) issues Possible solution(s)

Possible cause(s)

Issue

I received a text that I did not activate Vehicle Health Report.

You did not activate your account on the website. You may have the wrong VIN (vehicle identification number) listed.

I am unable to retrieve the report on the website, or I receive a system error.

The preferred dealer information did not load correctly.

I am unable to submit a report.

This could be due to your phone's compatibility. Bad signal strength. You did not register your phone correctly on the website.

I heard a commercial when I tried to use Traffic, Direc- tions and Information.

You did not activate this phone for this service. Your phone has ID blocker active.

This is a free feature, but you must first register online to use it. Make sure that your VIN is correctly listed in your account. When you register your account, you must choose a preferred dealer. If it already lists a dealer, try selecting another dealer and logging out. Log back in, change it back to your preferred dealer, and retrieve the report. Update your cellular number in your account on the website. Make sure you have full signal strength and that your Bluetooth volume level has been turned up. Make sure the currently connected phone is registered on your SYNCMyRide account. Try deleting your phone and performing a clean pairing. This is a free feature, but you must first register online to use it. Turn off ID blocker on your phone as the system recog- nizes you by your phone number. Make sure the currently connected phone is the same one that is registered on your SYNCMyRide account.

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Issue

SYNC does not understand what I am saying.

Voice command issues

Possible cause(s)

You may be using the wrong voice commands. You may be speaking too soon or at the wrong time.

SYNC does not understand the name of a song or artist.

You may be using the wrong voice commands. You may be saying the name differently than the way you saved it. The system may not be reading the name the same way you are saying it.

SYNC does not understand or is calling the wrong contact when I want to make a call.

You may be using the wrong voice commands. You may be saying the name differently than the way you saved it.

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Possible solution(s) Review the phone voice commands and the media voice commands at the beginning of their respective sections. After pressing the voice icon, wait until after the tone sounds and Listening appears before saying a command. Any command spoken before this does not register with the system. Review the media voice commands at the beginning of the media section. Say the song or artist exactly as listed. If you say "Play Artist Prince", the system does not play music by Prince and the Revolution or Prince and the New Power Generation. Make sure you are saying the complete title, such as "California remix featuring Jennifer Nettles". If the song titles are in all CAPS, you have to spell them. LOLA requires you to say "L-O-L-A". Do not use special charac- ters in the title. The system does not recognize them. Review the Phone voice commands at the beginning of the phone section.

Issue

SYNC™

Voice command issues

Possible cause(s) The system may not be reading the name the same way you are saying it. Contacts in your phonebook may be very short and similar, or they may contain special characters. Your phonebook contacts may be in CAPS.

Issue

AppLink Mobile Applica- tions: When I select "Find New Apps," SYNC does not find any applications.

AppLink issues Possible cause(s)

An AppLink capable phone is not connected to SYNC.

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Possible solution(s)

Make sure you are saying the contacts exactly as they are listed. For example, if you save a contact as Joe Wilson, say "Call Joe Wilson". Using the SYNC phone menu, open the phonebook and scroll to the name SYNC is having trouble understanding. SYNC will read the name to you, giving you some idea of the pronunciation SYNC is expecting. The system works better if you list full names, such as "Joe Wilson" rather than "Joe". Do not use special charac- ters, such as 123 or ICE, as the system does not recog- nize them. If a contact is in CAPS, you have to spell it. JAKE requires you to say "Call J- A-K-E".

Possible solution(s)

Ensure you have a compat- ible smartphone; an Android with OS 2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher. Addition- ally, ensure your phone is paired and connected to

SYNC™

AppLink issues Possible cause(s)

Issue

My phone is connected, but I still cannot find any apps.

AppLink-enabled apps are not installed and running on your mobile device.

My phone is connected, my app(s) are running, but I still cannot find any apps.

Sometime apps do not properly close and re-open their connection to SYNC, over ignition cycles, for example.

Possible solution(s)

SYNC in order to find AppLink-capable apps on your device. iPhone users must also connect to SYNC's USB port with an Apple USB cable. Ensure you have down- loaded and installed the latest version of the app from your phone's app store. Ensure the app is running on your phone. Some apps require you to register or login on the app on the phone before using them with AppLink. Also, some may have a "Ford SYNC" setting, so check the app's settings menu on the phone. Closing and restarting apps may help SYNC find the application if you cannot discover it inside the vehicle. On an Android device, if apps have an "Exit' or 'Quit' option, select that then restart the app. If the app does not have that option, you can also manually "Force Close" the app by going to the phone's settings menu, selecting 'Apps.' then finding the particular app and choosing 'Force stop.' Don't forget to restart the app afterwards, then select "Find New Apps" on SYNC.

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AppLink issues Possible cause(s)

Issue

My Android phone is connected, my app(s) are running, I restarted them, but I still cannot find any apps.

There is a bluetooth bug on some order versions of the Android OS that may cause apps that were found on your previous vehicle drive to not be found again if you have not turned off bluetooth.

Possible solution(s)

On an iPhone with iOS7+, to force close an app, double tab the home button then swipe up on the app to close it. Tab the home button again, then select the app again to restart it. After a few seconds, the app should then appear in SYNC's Mobile App's Menu. Reset the Bluetooth on your phone by turning it off and then turning Bluetooth back on. If you are in your vehicle, SYNC should be able to automatically re-connect to your phone if you press the "Phone" button.

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Issue

My iPhone phone is connected, my app is running, I restarted the app but I still cannot find it on SYNC.

I have an Android phone. I found and started my media app on SYNC, but there is no sound or the sound is very low.

I can only see some of the AppLink apps running on my phone listed in SYNC's Mobile Apps Menu.

SYNC™

AppLink issues Possible cause(s) The USB connection to SYNC may need to be reset.

The bluetooth volume on the phone may be low.

Some Android devices have a limited number of bluetooth ports apps can use to connect. If you have more AppLink apps on your phone than the number of availble Bluetooth ports, you will not see all of your apps listed in SYNC's mobile apps menu.

Possible solution(s)

Unplug the USB cable from the phone, wait a moment, and plug the USB cable back in to the phone. After a few seconds, the app should appear in SYNC's Mobile Apps Menu. If not, "Force Close" the application and restart it. Try increasing the Bluetooth volume of the device by using the device's volume control buttons which are most often found on the side of the device. Force close or uninstall the apps you do not want SYNC to find. If the app has a "Ford SYNC" setting, disable that setting in the app's settings menu on the phone.