2014 Ford Transit Connect Owners Manual

Sort all indexed media by albums. If there are fewer than 255
indexed albums, the system lists them alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press the OK button. You can enter the album menu and

select from playing all albums or from any individual indexed album.

2. Scroll to choose the desired album. Press the OK button.

Sort indexed music by genre (category) type. SYNC lists the genres alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press the OK button. 2. Scroll to select the desired genre. Press the OK button.

Access your playlists from formats ASX, M3U, WPL or MTP. The system lists your playlists alphabetically in flat-file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press the OK button. 2. Scroll to select the desired playlist. Press the OK button.

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Message

Tracks

Explore USB

Similar Music

SYNC™ (If Equipped)

Action and Description

Search for and play a specific indexed track. SYNC lists your tracks alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press the OK button. 2. Scroll to select the desired track. Press the OK button.

Explore all supported digital media on your media device connected to the USB port. You can only view media content which is compatible with SYNC; other files saved are not visible. 1. Press the OK button. 2. Scroll to explore indexed media on your flash drive.

Play music similar to what is currently playing from the USB port. The system uses the metadata information of each song to compile a playlist for you.* 1. Press the OK button. 2. The system creates a new list of similar songs and begins playing. This feature does not include tracks with incom- plete metadata information. Press the OK button.

Exit the current menu.

Return *With certain playing devices, if your metadata tags are not populated, the tracks are not available in voice recognition, play menu or similar music. However, if you place these tracks onto your playing device in "Mass Storage Device Mode", they are available in voice recognition, play menu browsing and similar music. The system places Unknown items into any unpopulated metadata tag.

System Settings Bluetooth Devices The Bluetooth Devices menu allows you to add, connect and delete a device as turn the Bluetooth feature on and off.

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Press the AUX button, then scroll to:

Message

Action and Description

Menu Settings Bluetooth Devices Select one of the following: Add Device

Press the OK button to enter the media menu. Press the OK button. Press the OK button.

Pair more devices to the system.* 1. Press the OK button. When find SYNC appears in the

display, press the OK button again.

2. Follow the directions in your phone's manual to put your phone into discovery mode. A six-digit PIN appears in the display.

3. When prompted on your phone's six-digit display, enter

the PIN.

Connect Bluetooth Device

Bluetooth On and Off

Connect a previously paired Bluetooth-enabled device. 1. Press the OK button to select and view a list of previously

paired devices.

2. Scroll until you find the desired device, and then press OK

to connect the device.

Turn the Bluetooth feature on and off.** 1. Press the OK button and scroll to toggle between on and

off.

2. Make a selection, press the OK button.

DEL DEVICE

Delete a paired media device. 1. Press the OK button and scroll to select the device. 2. Press the OK button to confirm.

Delete All Devices

Delete all previously paired devices.

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Message

Action and Description

1. Press the OK button. 2. Press the OK button to confirm.

Exit the current menu.

Return *This is a speed-dependent feature. It is only available when your vehicle is traveling at 3
mph (5 km/h) or less. **Setting Bluetooth to off disconnects all Bluetooth devices and turns off all Bluetooth features.

Advanced The Advanced menu allows you to access and set prompts, languages, defaults and perform a master reset.

Message

Action and Description

Menu Settings Advanced Select one of the following: Confirmation Prompts

Press the OK button to enter the media menu. Press the OK button. Press the OK button.

Have SYNC guide you by asking questions, helpful hints or ask you for a specific action. 1. Press the OK button and scroll to toggle between on and

2. Make a selection, press the OK button. SYNC takes you

back to the Advanced menu.

off.

Language

Choose from the available languages. The displays and prompts are in the selected language. 1. Press the OK button and scroll through the available

languages.

2. Press the OK button when the desired language appears

in the display. If you change the language setting, the display indicates that the system is updating. When complete, SYNC takes you back to the Advanced menu.

3.

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Message Factory Defaults

Master reset

Application

Return

Action and Description

Return to the factory default settings. This selection does not erase your indexed information, for example phonebook, call history, text messages and paired devices. 1. Press the OK button. 2. Press the OK button. When restore defaults appears in

the display, press the OK button again to confirm.

Completely erase all information stored on SYNC. All phonebook, call history, text messages and all paired devices will be deleted and the system will return to the factory default settings. Download available software applications through the USB port. Exit the current menu.

SYNC™ TROUBLESHOOTING Your SYNC system is easy to use. However, should questions arise, see the tables below.

Use the website at any time to check your phone's compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours). Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for more information.

Issue

There is excessive back- ground noise during a phone call.

During a call, I can hear the other person but they cannot hear me.

Phone issues

Possible cause(s)

The audio control settings on your phone may be affecting SYNC perform- ance. This may be a possible phone malfunction.

SYNC is not able to down- load my phonebook.

This is a phone-dependent feature.

Possible solution(s)

Review your phone's manual about audio adjustments.

Try turning off the device, resetting the device, removing the device's battery, then trying again. Go to the website to review your phone's compatibility.

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Issue

Phone issues

Possible cause(s) This may be a possible phone malfunction.

The system says Phonebook Downloaded but the phonebook in SYNC is empty or missing contacts.

This may be a limitation on your phone's capability.

I am having trouble connecting my phone to SYNC.

This is a phone-dependent feature. This may be a possible phone malfunction.

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Possible solution(s) Try turning off the device, resetting the device or removing the device's battery, then trying again. Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. Use the SYNCmyphone feature available on the website. Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. If the missing contacts are stored on your SIM card, try moving them to the device memory. Remove any pictures or special ring tones associ- ated with the missing contact. Depending upon your phone, you may have to grant SYNC permission to access your phonebook contacts. Make sure to confirm when prompted by your phone during the phonebook download. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again. Try deleting your device from SYNC, deleting SYNC from your device and trying again.

SYNC™ (If Equipped)

Issue

Phone issues

Possible cause(s)

Text messaging is not working on SYNC.

This is a phone-dependent feature. This may be a possible phone malfunction.

Issue

I am having trouble connecting my device.

USB and media issues

Possible cause(s) This may be a possible device malfunction.

Possible solution(s)

Check the security and auto accept and prompt always settings relative to the SYNC Bluetooth connection on your phone. Update your device's firm- ware. Turn off the Auto phone- book download setting. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again.

Possible solution(s) Try turning off the device, resetting the device, removing the device's battery, then trying again. Make sure you are using the manufacturer's cable. Make sure you insert the USB cable correctly into the device and the USB port.

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Issue

USB and media issues

Possible cause(s)

SYNC does not recognize my device when I turn on the car.

This is a device limitation.

Bluetooth audio does not stream.

This is a phone-dependent feature. The device is not connected.

SYNC does not recognize music that is on my device.

Your music files may not contain the correct artist, song title, album or genre information. The file may be corrupted. The song may have copy- right protection, which does not allow it to play.

Possible solution(s)

Make sure that the device does not have an auto- install program or active security settings. Make sure you are not leaving the device in your vehicle during very hot or cold temperatures. Review the device compatib- ility chart on the SYNC website to confirm your phone supports the Bluetooth audio streaming function. Make sure you correctly connect the device to SYNC, and that you have pressed play on your device. Make sure that all song details are populated. Some devices require you to change the USB settings from mass storage to MTP class.

Vehicle Health Report and Services (Traffic, Directions and Information) issues Possible solution(s)

Possible cause(s)

Issue

I received a text that I did not activate Vehicle Health Report.

You did not activate your account on the website. You may have the wrong VIN (vehicle identification number) listed.

This is a free feature, but you must first register online to use it.

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Vehicle Health Report and Services (Traffic, Directions and Information) issues Possible solution(s)

Possible cause(s)

Issue

I am unable to retrieve the report on the website, or I receive a system error.

The preferred dealer information did not load correctly.

I am unable to submit a report.

This could be due to your phone's compatibility. Bad signal strength. You did not register your phone correctly on the website.

I heard a commercial when I tried to use Traffic, Direc- tions and Information.

You did not activate this phone for this service. Your phone has ID blocker active.

Make sure that your VIN is correctly listed in your account. When you register your account, you must choose a preferred dealer. If it already lists a dealer, try selecting another dealer and logging out. Log back in, change it back to your preferred dealer, and retrieve the report. Update your cellular number in your account on the website. Make sure you have full signal strength and that your Bluetooth volume level has been turned up. Make sure the currently connected phone is registered on your SYNCMyRide account. Try deleting your phone and performing a clean pairing. This is a free feature, but you must first register online to use it. Turn off ID blocker on your phone as the system recog- nizes you by your phone number. Make sure the currently connected phone is the same one that is registered on your SYNCMyRide account.

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Voice command issues

Possible cause(s)

You may be using the wrong voice commands. You may be speaking too soon or at the wrong time.

Issue

SYNC does not understand what I am saying.

SYNC does not understand the name of a song or artist.

You may be using the wrong voice commands. You may be saying the name differently than the way you saved it. The system may not be reading the name the same way you are saying it.

SYNC does not understand or is calling the wrong contact when I want to make a call.

You may be using the wrong voice commands. You may be saying the name differently than the way you saved it.

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Possible solution(s) Review the phone voice commands and the media voice commands at the beginning of their respective sections. After pressing the voice icon, wait until after the tone sounds and Listening appears before saying a command. Any command spoken before this does not register with the system. Review the media voice commands at the beginning of the media section. Say the song or artist exactly as listed. If you say "Play Artist Prince", the system does not play music by Prince and the Revolution or Prince and the New Power Generation. Make sure you are saying the complete title, such as "California remix featuring Jennifer Nettles". If the song titles are in all CAPS, you have to spell them. LOLA requires you to say "L-O-L-A". Do not use special charac- ters in the title. The system does not recognize them. Review the Phone voice commands at the beginning of the phone section.

Issue

SYNC™ (If Equipped)

Voice command issues

Possible cause(s) The system may not be reading the name the same way you are saying it. Contacts in your phonebook may be very short and similar, or they may contain special characters. Your phonebook contacts may be in CAPS.

Possible solution(s)

Make sure you are saying the contacts exactly as they are listed. For example, if you save a contact as Joe Wilson, say "Call Joe Wilson". Using the SYNC phone menu, open the phonebook and scroll to the name SYNC is having trouble understanding. SYNC will read the name to you, giving you some idea of the pronunciation SYNC is expecting. The system works better if you list full names, such as "Joe Wilson" rather than "Joe". Do not use special charac- ters, such as 123 or ICE, as the system does not recog- nize them. If a contact is in CAPS, you have to spell it. JAKE requires you to say "Call J- A-K-E".

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GENERAL INFORMATION

WARNING

Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

Item

Message

Phone Navigation Settings Home Information Entertainment

This system uses a four-corner strategy to provide quick access to several vehicle features and settings. The touchscreen provides easy interaction with your cell phone, entertainment, information and system settings. The corners display active modes within the menus, for example; your cell phone's status. Note: Some features are not available while your vehicle is moving. Note: You can access the entertainment features for 30 minutes after you switch the ignition off, and no doors are opened.

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PHONE Press to select any of the following:

Message

Phone Quick Dial Phonebook History Messaging Settings NAVIGATION Press to select any of the following:

Message

My Home Favorites Previous Destinations Point of Interest Emergency Street Address Intersection City Center Map Edit Route Cancel Route SETTINGS

Press to select any of the following:

Message

Clock Display Sound Vehicle Settings Help HOME

Press to access the home screen.

Note: Depending on your vehicle’s option package and software, the screens may vary in appearance from the descriptions in this section. The features may also be limited depending on the market. Check with an authorized dealer for availability. INFORMATION

Press to select any of the following:

Message

Services Travel Link Alerts Calendar Apps

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ENTERTAINMENT Press to select any of the following:

Message

Message

CD USB BT Stereo SD Card Line In

AM FM SIRIUS Using the Audio Controls Depending on your vehicle, it may also have the following controls:

Power Vol: Seek Tune Eject Display

Source

Sound

Message

Action and Description

Switch the media features on or off. Adjust the volume of playing media. Use as you normally would in media modes. Use as you normally would in media modes. Eject a CD from the entertainment system. Press this button to switch the display screen off. Press again, or touch the screen to switch the display screen on. Touch the control repeatedly to switch between media modes. Adjust the settings for: • • • Midrange Balance • • Fade • DSP (Digital Signal Processing) • Occupancy Mode •

Speed Compensated Volume.

Bass Treble

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Using the Steering Wheel Controls Depending on your vehicle, it may also have the following controls:

Control

Action and Description

VOL Seek Voice

Seek/call accept Seek/call reject

Adjust the volume of playing media. Use as you normally would in media modes. Press to start a voice session. Press again to interrupt a voice prompt and begin speaking. Press and hold to end an active voice session. Use as you normally would in media and phone modes. Use as you normally would in media and phone modes.

Cleaning the Touchscreen Display Use a dry, clean, soft cloth. If dirt or fingerprints are still visible, apply a small amount of alcohol to the cloth. Do not pour or spray alcohol onto the display. Do not use detergent or any type of solvent to clean the display. Support The SYNC support team is available: • Monday-Saturday, 8:30am-8:00pm

EST.

• United States: 1-888-270-1055
• Canada: 1-800-565-3673
Note: Times are subject to change due to holidays.

Safety Information

WARNING

Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

• Do not attempt to service or repair the system. Have your vehicle checked by an authorized dealer.

• Do not operate media devices if the

power cables are broken or damaged.

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• Make sure the power cables do not

interfere with the safe operation of your vehicle's controls or affect your safe driving abilities. Some SYNC functions are speed-dependent. Their use is limited to when your vehicle is traveling at speeds below 3 mph (5 km/h).

•

Make sure that you review your device's manual before using it with SYNC.

Speed-restricted Features Some features of this system are restricted from use unless your vehicle is stationary. Screens crowded with information, for • example: • Point of Interest reviews and ratings • • Movie times •

SIRIUS Travel Link sports scores

Ski conditions.

• Any action that requires keyboard use,

for example: entering a navigation destination or editing information.

• All lists are limited, for example: phone

contacts.

See the following chart for more specific examples.

Cell phone

System Functionality

Wi-Fi and Wireless

Photos and Graphics Text Messages

Navigation

Speed-restricted Features

Pairing a cell phone Adding or editing phonebook contacts Phone contacts and recent phone call entries Enabling Valet Mode Editing settings while the rear view camera or active park assist are active Editing wireless settings Editing the list of wireless networks Adding or editing wallpaper Composing text messages Viewing received text messages Editing preset text messages Using the keyboard to enter a destination Demo navigation route Adding or editing Address Book or Avoid Area entries

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Privacy Information When you connect a cell phone to SYNC, the system creates a profile within your vehicle that links to that cell phone. This profile helps in offering you more cellular features and operating more efficiently. Among other things, this profile may contain data about your cell phone book, text messages (read and unread), and call history, including history of calls when your cell phone was not connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short development log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur. The cellular profile, media device index, and development log remain in your vehicle unless you delete them, and are generally accessible only in your vehicle when your cell phone or media player is connected. If you no longer plan to use the system or your vehicle, we recommend you carry out a Master Reset to erase all stored information. System data cannot be accessed without special equipment and access to your vehicle's SYNC module. Ford Motor Company and Ford of Canada do not access the system data for any purpose other than as described without consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the sections on 911
Assist®, Vehicle Health Report, and Traffic, Directions and Information.

Using Voice Commands This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you. The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). The system also asks short questions (confirmation prompts) when it is not sure of your request or when there are multiple possible responses to your request. When using voice commands, words and icons may appear in the lower left status bar indicating the status of the voice command session (such as Listening, Success, Failed, Paused or Try Again). How to Use Voice Commands

The following voice commands can be said at any time during a voice command session.

Press the voice button and when prompted say:

Voice command

main menu List of commands (what are my (options | choices) | what can I say | [available] commands) Next page Previous page Go back

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Voice command

(cancel | stop | exit) [main menu] help

You can say any of the voice commands that appear within open and close brackets that are separated by |. For example, where (cancel | stop | exit) appears you say; cancel or stop or exit. You must say any of the voice commands that appear outside of open and close brackets. For example, what are my (options | choices) appears, you must say; what are my, followed by either options or choices. You do not need to say words that appear within square brackets. For example, for what can I say [available] commands appears, you can say what can I say commands.

What Can I Say? During a voice command session, press the help icon ? in the lower left status bar of the screen, and when prompted say one of the following:

Voice command

(what are my (options | choices) | what can I say | [available] commands) voice settings help

Action and Description

This will provide an on-screen listing of the possible voice commands associated with your current voice command session. This will provide a spoken listing of the possible voice commands associated with your current voice command session.

Helpful Hints • Make sure the interior of your vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken voice commands. • After pressing the voice command icon,

wait until after the tone sounds and Listening appears before saying a voice command. Any voice command spoken prior to this will not register with the system.

•

Speak naturally, without long pauses between words.

• At any time, you can interrupt the

system while it is speaking by pressing the voice command icon.

Accessing a List of Available Voice Commands To access a list of available voice commands you can do either of the following.

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Using the touchscreen, press:

Message

Settings Help Voice Command List Using the steering wheel control, press the voice button and when prompted say one of the following: Voice Commands

Audio list of commands Bluetooth audio list of commands Browse list of commands CD list of commands List of commands Navigation list of commands

Phone list of commands Radio list of commands SD card list of commands Sirius satellite list of commands

Travel link list of commands

USB list of commands Voice instructions list of commands Voice settings list of commands voice settings help * These voice commands are only available when your vehicle is fitted with a navigation system, and the navigation system SD card is in the SD card slot.

Voice Command Settings These allow you to customize the level of system interaction, help and feedback. The system defaults to standard interaction that uses candidate lists and confirmation prompts as these provide the highest level of guidance and feedback. •

Interaction Mode: Novice mode provides detailed interaction and guidance. Advanced mode has less audible interaction and more tone prompts.

• Confirmation Prompts: The system uses these short questions to confirm your voice command. If turned off, the system simply makes a best guess as to what you requested. The system may still occasionally ask you to confirm a voice command.

• Phone and Media Candidate Lists: Candidate lists are lists of possible results from your voice commands. The system creates these lists when it has the same confidence level of several options based on your voice command.

Using the touchscreen, press the settings icon, then press:

Message

Voice settings Voice Control Select from the following: Interaction Mode Confirmation Prompts Media Candidate Lists Phone Candidate Lists Voice Control Volume

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Using the steering wheel control, press the voice button and when prompted say one of the following:

Voice command

interaction mode novice interaction mode advanced confirmation prompts on confirmation prompts off phone candidate lists on phone candidate lists off

SETTINGS

Voice command

media candidate lists on media candidate lists off voice settings help

Using Voice Commands with the Touchscreen Options The voice command system has a dual mode feature which allows you to switch between using voice commands and making on-screen selections. This is available only when the system displays a list of candidates generated during a voice command session. For example, when entering a street address or trying to call a contact from a cell phone paired to the system.

Clock. Display. Sound.

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Vehicle. Settings. Help.

Under this menu, you can set your clock, access and adjust the display, sound and vehicle settings as well as access settings for specific modes or the help feature. Clock To make adjustments using the touchscreen, press: Note: You cannot manually set the date. Your vehicle’s GPS does this for you. Note: If the battery has been disconnected, your vehicle needs to acquire a GPS signal to update the clock. Once your vehicle acquires the signal, it may take a few minutes for the update to display the correct time.

1. Settings icon. 2. Clock. 3. + or - to adjust the time. From this screen, you can also make other adjustments such as 12-hour or 24-hour mode, activate GPS time synchronization and have the system automatically update new time zones. You can also turn the outside air temperature display off and on. It appears at the top center of the touchscreen, next to the time and date. The system automatically saves any updates you make to the settings.

Display You can adjust the touchscreen display through the touchscreen or by pressing the voice button on the steering wheel controls and when prompted, say, "Display settings".

To make adjustments using the touchscreen, press:

1. Settings icon. 2. Display. Then select from the following: • Brightness allows you to make the

screen display brighter or dimmer.

• Mode allows you to turn the display

off. It also allows you to set the screen to a certain brightness or have the system automatically change based on the outside light level. •

If you select AUTO or NIGHT, you have the options of turning the display's Auto Dim feature on or off and changing the Auto Dim Manual Offset feature.

• Edit Wallpaper allows you to display the default photo or upload your own.

Uploading Photos for Your Home Screen Wallpaper Note: You cannot load photos directly from your camera. You must access the photos either from your USB mass storage device or from an SD card. Note: Photographs with extremely large dimensions (such as 2048 x 1536) may not be compatible and appear as a blank (black) image on the display.

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Your system allows you to upload and view up to 32 photos.

To access, press:

1. Settings icon. 2. Display. 3. Edit Wallpaper. 4. Follow the system prompts to upload

your photographs.

Only the photograph(s), which meets the following conditions, display: • Compatible file formats are as follows:

.jpg, .gif, .png, .bmp Each file must be 1.5 MB or less.

• • Recommended dimensions: 800 x 384
Sound

To make adjustments using the touchscreen, press:

Bass.

Treble. Set Balance and Fade.

1. Settings icon. 2. Sound. Then select from the following: • • Midrange. • • • Occupancy Mode. • • DSP. Note: Your vehicle may not have all these sound settings. Vehicle

Speed Compensated Volume.

To make adjustments using the touchscreen, press:

1. Settings icon.

Enable Valet Mode.

Traction Control. Electronic Stability Control.

2. Vehicle. Then select from the following: • Active Park Assist. • Vehicle Health Report. • Camera Settings. • • MyKey. • • • Hill Start Assist. Active Park Assist When activated, your system displays directions for you regarding the active park assist process. You can find more information on the active park assist system in another chapter. See Parking Aids (page 127). Vehicle Health Report Turn Automatic Reminders on and off and set the mileage interval at which you would like to receive the reports. Press the ? for more information on these selections. When done making your selections, press Run Vehicle Health Report Now if you want your report. You can find more information on Vehicle Health Report in this chapter. Rear View Camera This menu allows you to access settings for your rear view camera.

To make adjustments using the touchscreen, press:

1. Settings icon. 2. Vehicle. 3. Camera Settings. Then select from the following:

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• Enhanced Park Aids. • Rear Camera Delay. You can find more information on the rear view camera system in another chapter. See Parking Aids (page 127). Enable Valet Mode Note: If the system locks, and you need to reset the PIN, enter 3681 and the system unlocks. Valet mode allows you to lock the system. No information is accessible until the system is unlocked with the correct PIN.

To access, press:

1. Settings icon. 2. Vehicle.

3. Enable Valet Mode. Enter a four digit PIN twice, as prompted. Note: After you press Continue the system locks until you enter the PIN again. Settings Access and adjust system settings, voice features, as well as phone, navigation and wireless settings. System

To access, press:

1. Settings icon. 2. Settings. 3. System. Then select from the following:

System

Language

Distance Temperature System Prompt Volume Touch Screen Button Beep

Touch Panel Button Beep

Keyboard Layout

Install Applications

Master Reset

Select to have the touchscreen display in English, Spanish or French. Select to display units in kilometers or miles. Select to display units in Celsius or Fahrenheit. Adjust the volume of voice prompts from the system. Select to have the system beep to confirm choices made through the touchscreen. Select to have the system beep to confirm button choices made through the climate or audio system. Have the touchscreen keyboard display in QWERTY or ABC format. Install any downloaded applications or view the current software licenses. Select to restore factory defaults. This erases all personal settings and personal data.

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Voice Control

To access, press:

Interaction Mode

Confirmation Prompts

Media Candidate Lists

Phone Candidate Lists

Voice Control Volume

Media Player

To access, press:

1. Settings icon. 2. Settings. 3. Voice Control. Then select from the following:

Voice Control

Standard interaction mode provides more detailed inter- action and guidance. Advanced mode has less audible interaction and more tone prompts. Have the system ask you short questions if it has not clearly heard or understood your request. Note: Even with confirmation prompts turned off, the system may occasionally ask you to confirm settings. Candidate lists are possible results from your voice commands. The system simply makes a best guess at your request with these turned off. Candidate lists are possible results from your voice commands. The system simply makes a best guess at your request with these turned off. This allows you to adjust the system’s voice volume level.

1. Settings icon. 2. Settings. 3. Media Player. Then select from the following:

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Autoplay

Bluetooth Devices

Gracenote® Database Info

Gracenote® Management

Cover Art Priority

Navigation

To access, press:

Map Preferences

Route Preferences

Media Player

When this feature is on, the system automatically switches to the media source upon initial connection. This allows you to listen to music during the indexing process. When this feature is off, the system does not automatically switch to the inserted media source. Select to connect, disconnect, add or delete a device. You can also set a device as your favorite so that the system automatically attempts to connect to that device at every ignition cycle. This allows you to view the version level of the Gracenote Database. With this feature on, the Gracenote Database supplies metadata information for your music files. This overrides information from your device. This feature defaults to off. With this feature on, the Gracenote Database supplies cover art for your music files. This overrides any art from your device. This feature defaults to Media Player.

1. Settings icon, 2. Settings, 3. Navigation, Then select from the following:

Navigation

Turn breadcrumbs on and off. Have the system display your turn list top to bottom or bottom to top. Turn the Parking POI notification on and off. Select shortest route, fastest route or ecological route as your preferred route. This route will be displayed first. Always use preferred route. If set to yes, the system will only calculate a single route. This speeds up your destina- tion entry process. Select a low, medium or high cost for the calculated ecological route. This may incur a time penalty.

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Navigation

Have the system avoid freeways. Have the system avoid tollroads. Have the system avoid ferries or car trains. Have the system use HOV (high-occupancy vehicle) lanes. Have the system use guidance prompts. Have the system automatically fill-in State/Province information. Have the system avoid traffic problems automatically. Turn traffic alert notifications on or off. Have the system display accident icons. Have the system display traffic jam icons. Have the system display closed roads. Have the system display areas where difficult driving conditions may occur. Have the system display areas where snow and ice on the road may occur. Have the system display any smog alerts. Have the system display weather warnings. Have the system display where there may be reduced visibility. Have the system turn on your radio for traffic announce- ments. Enter specific areas that you would like to avoid on planned navigation routes.

1. Settings icon. 2. Settings. 3. Phone. Then select from the following:

Navigation Preferences

Traffic Preferences

Avoid Areas

Phone

To access, press:

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Bluetooth Devices

Bluetooth Do Not Disturb

911 Assist

Phone Ringer

Text Message Notification

Internet Data Connection

Manage Phonebook

Roaming Warning

Phone

Connect, disconnect, add or delete a device, as well as save it as a favorite. Turn Bluetooth on and off. Have all calls go directly to your voice mail and not ring inside your vehicle. With this feature turned on, text message notifications are also suppressed and do not ring inside your vehicle. Turn on or turn off the 911 Assist feature. See Information (page 346). Select the type of notification for phone calls - ring tone, beep, text to speech, or have it be silent. Select the type of notification for text messages - alert tone, beep, text to speech, or have it be silent. If compatible with your phone, you can adjust your internet data connection. Select to make your connection profile with the personal area network or to turn off your connection. You can also choose to adjust your settings or have the system always connect, never connect when roaming or query on connect. Press ? for more information. Access features, such as automatic phonebook download, re-download your phonebook, add contacts from your phone as well as delete or upload your phonebook. Have the system alert you when in Roaming mode.

To access, press:

1. Settings icon. 2. Settings. 3. Wireless & Internet. Then select from the following:

Wireless & Internet Your system has a Wi-Fi feature that creates a wireless network within your vehicle, thereby allowing other devices (such as personal computers or phones) in your vehicle to speak to each other, share files or play games. Using this Wi-Fi feature, everyone in your vehicle can also gain access the internet if you have a USB mobile broadband connection inside your vehicle, your phone supports personal area networking and if you park outside a wireless hotspot.

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Wi-Fi Settings

USB Mobile Broadband

Bluetooth Settings

Prioritize Connection Methods

Wi-Fi

Wi-Fi Network (Client) Mode turns the Wi-Fi feature on and off in your vehicle. Make sure you turn it on for connectivity purposes. Choose a Wireless Network allows you to use a previ- ously stored wireless network. You can categorize by alphabetical listing, priority and signal strength. You can also choose to search for a network, connect to a network, disconnect from a network, receive more information, prioritize a network or delete a network. Gateway (Access Point) Mode makes SYNC an access point for a phone or a computer when turned on. This forms the local area network within your vehicle for things, such as game playing, file transfer and internet browsing. Press ? for more information. Gateway (Access Point) Settings allows you to view and change settings for using SYNC as the internet gateway. Gateway (Access Point) Device List allows you to view recent connections to your Wi-Fi system. Instead of using Wi-Fi, your system can also use a USB mobile broadband connection to access the internet. (You must turn on your mobile broadband device on your personal computer before connecting it to the system.) This screen allows you to set up what is your typical area for your USB mobile broadband connection. (USB mobile broadband settings may not display if the device is already on.) You can select the following: Country, Carrier, Phone Number, User Name and Password. Shows you the currently paired devices as well as giving you your typical Bluetooth options to connect, disconnect, set as favorite, delete and add device. Bluetooth is a registered trademark of the Bluetooth SIG. Choose your connection methods and change them as needed. You can select to Change Order and have the system either always attempt to connect using a USB mobile broadband or using Wi-Fi.

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Help

To access, press:

1. Settings icon. 2. Help. Then select from the following:

The Wi-Fi CERTIFIED Logo is a certification mark of the Wi-Fi Alliance.

Where Am I?

System Information

Software Licenses

Driving Restrictions

911 Assist

Voice Command List

Help

View your vehicle's current location if your vehicle is equipped with navigation. If your vehicle is not equipped with navigation, nothing displays. Touchscreen system serial number Your vehicle identification number (VIN) Touchscreen system software version Navigation system version Map database version Sirius satellite radio ESN Gracenote® Database Information and Library version View the licenses for any software and applications installed on your system. Certain features are not accessible when your vehicle is moving. Turn on and turn off the 911 Assist feature. See Informa- tion (page 346). In Case of Emergency (ICE) Quick Dial: allows you to save up to two numbers as ICE contacts for quick access if there is an emergency. Select Edit to access your phonebook and then select the desired contacts. The numbers then appear as options on this screen for the ICE 1 and ICE 2 buttons. The ICE contacts you select appear at the end of the 911 Assist call process. View categorized lists of voice commands.

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To access Help using the voice commands, press the voice button, then, after the tone,

say "Help". The system provides allowable voice commands for the current mode.

ENTERTAINMENT

AM 1 and AM AST FM 1, FM 2 and FM AST SIRIUS CD USB Touch this button to scroll down for more options, such as SD Card, BT Stereo and Line In These buttons change with the media mode you are in. Radio memory presets and CD controls.

Note: Some features may not be available in your area. Contact an authorized dealer for more information. You can access these options using the touchscreen or voice commands.

Browsing Device Content When listening to any type of audio, you can browse through other devices without having to change sources. For example, if you are currently listening to the radio, you can browse all the artists that are stored on your USB device.

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Press the voice icon on the steering wheel. When prompted,

you can say:

"BROWSE" within devices

"Browse"*

"Browse games"**

"Browse channels"**

"Browse SD card"

"Browse Sirius channel guide"**

"Browse USB"

"Help"

* If you only say, "Browse", you can then say any commands in the following chart. **This command is only usable if you have an active subscription to SIRIUS® satellite radio.

"BROWSE"

" Games"*

" channels"*

"SD card"**

"Sirius Channel Guide"*

"USB"** "Help"

* This command is only usable if you have an active subscription to SIRIUS® satellite radio. ** For more commands in SD card or USB mode, see the "SD Card and USB Port" section of this chapter.

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Sample commands

"<87.9-107.9>" "<530-1710>"

""* "AM <530-1710>" "FM <87.9-107.9>"

"Play [album] " **

"Play [artist] "**

"Play [genre] "**

"Play [playlist] "**

"Play [song] " **

"Play "

"Play by "

"Sirius <0-223>"*

"Sports games"*

* This command is only usable if you have an active subscription to SIRIUS satellite radio. ** The commands that have [ ] around the word means that the word is optional. For example, if you say, "Play Metallica", this is the same as the voice command, "Play [artist] ".

AM/FM Radio

Touch the AM or FM tab to listen to the radio.

To change between AM and FM presets, just touch the AM or FM tab.

Memory Presets Save a station by pressing and holding one of the memory preset areas. There is a brief mute while the radio saves the station. Sound returns when finished.

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Bass

HD Radio (If Equipped) Touch this button to turn HD Radio on. The light on the button illuminates when the feature is on. HD Radio allows you to receive radio broadcasts digitally, where available, providing free, crystal-clear sound. See HD Radio information later in this chapter. Scan Touch this button to go to the next strong AM or FM radio station. The light on the button illuminates when the feature is on. Options Sound Settings Touch this button to adjust settings for: • • Midrange • • • DSP (Digital Signal Processing) • Occupancy Mode • Note: Your vehicle may not have all these sound settings. Set PTY for Seek/Scan This allows you to select a category of music you would like to search for. You can then choose to either seek or scan for the stations playing that category. RDS Text Display This allows you to view the information broadcast by FM stations. AST AST (Autostore) allows you to have the system automatically store the six strongest stations in your current location.

Treble Balance and Fade

Speed Compensated Volume.

TAG Button This feature is available when HD Radio is on, and allows you to tag a song to download later. When you select On, TAG appears on-screen when HD Radio is active. You can touch TAG to save the information of the song that is playing. When you plug in your portable music player, the information transfers, if supported by your device. When you are connected to iTunes®, the tags appear to remind you of the songs you would like to download. See HD Radio information later in this chapter. Direct Tune Touch this button to enter the desired station number when prompted. Touch Enter when you are done. HD Radio™ Information (If Available) Note: HD Radio broadcasts are not available in all markets. HD Radio technology is the digital evolution of analog AM/FM radio. Your system has a special receiver that allows it to receive digital broadcasts (where available) in addition to the analog broadcasts, it already receives. Digital broadcasts provide a better sound quality than analog broadcasts with free, crystal-clear audio and no static or distortion. For more information, and a guide to available stations and programming, please visit www.hdradio.com. When HD Radio is on and you tune to a station broadcasting HD Radio technology, you may notice the following indicators on your screen:

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The system automatically saves the song's information and transfers it to your portable music player (if supported) when you connect it to the system. The system automatically transfers the tag to your player (if already connected) and a pop-up confirms the transfer. When you access iTunes® with your portable music player, the tags appear to you as a reminder. The system allows you to tag up to approximately 100 songs. For a list of devices that support tagging, see www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. When HD Radio broadcasts are active, you can access the following functions: • Scan allows you to hear a brief

sampling of all available stations. This feature still works when HD Radio reception is on, although it does not scan for HD2-HD7 channels. You may see the HD logo appear if the station has a digital broadcast.

• Memory presets allow you to save an active channel as a memory preset. Touch and hold a memory preset slot until the sound returns. There is a brief mute while the radio saves the station. Sound returns when finished. When switching to an HD2 or HD3 memory preset, the sound mutes before the digital audio plays, because the system has to reacquire the digital signal.

Note: As with any saved radio station, you cannot access the saved station if your vehicle is outside the station’s reception area.

The HD logo either blinks when acquiring a digital station, and then stays solid when digital audio is playing, or is grey when acquiring a digital station, and then changes to orange when digital audio is playing. When this logo is available, you may also see Title and Artist fields on-screen. The multicast indicator appears in FM mode (only) if the current station is broadcasting multiple digital broadcasts. The highlighted numbers signify available digital channels where new or different content is available. HD1 signifies the main programming status and is available in analog and digital broadcasts. Other multicast stations (HD2 through HD7) are only available digitally. TAG allows you to save a song to download later when you are on an acquired HD Radio station and the feature is on. To turn the feature on and use it, press: 1. AM or FM. 2. Options. 3. TAG Button. 4. On. 5. When you hear a song you like, press

TAG.

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HD Radio Reception and Station Troubleshooting

Reception area

Station blending

Potential reception issues If you are listening to a multicast station and you are on the fringe of the reception area, the station may mute due to weak signal strength. If you are listening to HD1, the system switches back to the analog broadcast until the digital broadcast is available again. However, if you are listening to any of the possible HD2-HD7 multicast channels, the station mutes and stays muted unless it is able to connect to the digital signal again. When the system first receives a station (aside from HD2- HD7 multicast stations), it first plays the station in the analog version. Once the receiver verifies the station is an HD Radio station, it shifts to the digital version. Depending on the station quality, you may hear a slight sound change when the station changes from analog to digital. Blending is the shift from analog to digital sound or digital back to analog sound.

In order to provide the best possible experience, use the contact form to report any station issues found while listening to a station broadcasting with HD Radio technology. Independent entities own and operate each station. These stations are responsible for ensuring all audio streams and data fields are accurate.

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Potential station issues

Issues

Cause

Action

Echo, stutter, skip or repeat in audio. Increase or decrease in audio volume. Sound fading or blending in and out.

There is an audio mute delay when selecting HD2 or HD3, multicast preset or Direct Tune.

Cannot access HD2 or HD3
multicast channel when recalling a preset or from a direct tune. Text information does not match currently playing audio.

There is no text information shown for currently selected frequency.

This is poor time alignment by the radio broadcaster.

No action required. This is a broadcast issue.

The radio is shifting between analog and digital audio.

The digital multicast is not available until the HD Radio broadcast is decoded. Once decoded, the audio is avail- able. The previously stored multicast preset or direct tune is not available in your current reception area. Data service issue by the radio broadcaster.

Data service issue by the radio broadcaster.

No action required. The reception issue may clear up as you continue to drive. No action required. This is normal behavior. Wait until the audio is available.

No action required. The station is not available in your current location.

Fill out the station issue form at website listed below.* Fill out the station issue form at website listed below.* No action required. This is normal behavior.

HD2-HD7 stations not found when Scan is pressed. * http://www.ibiquity.com/automotive/report_radio_station_experiences

Pressing Scan disables HD2-HD7 channel search.

HD Radio Technology manufactured under license from iBiquity Digital Corp. U.S. and foreign patents. HD Radio and the HD and HD Radio logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor Company and iBiquity Digital Corp. are not responsible for the content sent using HD Radio technology. Content may be changed, added or deleted at any time at the station owner's discretion.

Radio Voice Commands

If you are listening to the radio, press the voice button on the steering wheel controls. When

prompted, say any of the following commands. If you are not listening to the radio, press the voice button and, after the tone, say "Radio", then any of the following commands.

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"RADIO"

"<87.9-107.9>"

"<87.9-107.9> HD"1

"<530-1710>"

"AM"

"AM <530-1710>"

"AM autoset"

"AM autoset preset <#>"

"AM preset <#>"

"Browse"2

"FM"

"FM <87.9-107.9>"

"FM <87.9-107.9> HD <#>"1

"FM autoset"

"FM autoset preset <#>"

"FM preset <#>"

"FM 1"

"FM 1 preset <#>"

"FM 2"

"FM 2 preset <#>"

"HD <#>"1
"Preset <#>" "Radio off"

"Radio on"