using voice commands. Stream music from your connected phone. Text message.
•
•
• Use the advanced voice recognition
system
• Charge your USB device (if your device
supports this).
*These features require activation. Make sure that you review your device's manual before using it with SYNC. Support The SYNC support team is available to help you with any questions you cannot answer on your own. Monday-Saturday, 8:30am-9:00pm EST. Sunday, 10:30am-7:30pm EST. In the United States, call 1-800-392-3673. In Canada, call 1-800-565-3673.
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Times are subject to change due to holidays. SYNC Owner Account Why do I need a SYNC owner account? • Required to activate Vehicle Health
Report and to view the reports online.
• Required to activate the
subscription-based SYNC Services and to personalize your Saved Points and Favorites. Essential for keeping up with the latest software downloads available for SYNC.
•
• Access to customer support for any
questions you may have.
Driving Restrictions For your safety, certain features are speed-dependent and restricted when your vehicle is traveling over 3 mph (5 km/h). Safety Information
WARNING
Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.
When using SYNC: • Do not operate playing devices if the
power cords or cables are broken, split or damaged. Place cords and cables out of the way, so they do not interfere with the operation of pedals, seats, compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it could cause them damage. See your device's manual for further information. • Do not attempt to service or repair the
system. See an authorized dealer.
Privacy Information When a cellular phone is connected to SYNC, the system creates a profile within your vehicle that is linked to that cellular phone. This profile is created in order to offer you more cellular features and to operate more efficiently. Among other things, this profile may contain data about your cellular phone book, text messages (read and unread), and call history, including history of calls when your cellular phone was not connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short development log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur. The cellular profile, media device index, and development log will remain in the vehicle unless you delete them and are generally accessible only in the vehicle when the cellular phone or media player is connected. If you no longer plan to use the system or the vehicle, we recommend you perform a Master Reset to erase all stored information.
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System data cannot be accessed without special equipment and access to the vehicle's SYNC module. Ford Motor Company and Ford of Canada will not access the system data for any purpose other than as described absent consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the sections on 911 Assist, Vehicle Health Report, and Traffic, Directions and Information. USING VOICE RECOGNITION This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you.
Helpful Hints • Make sure the interior of your vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken commands.
• After pressing the voice button, wait
until after the tone sounds and Listening appears before saying a command. Any command spoken before this does not register with the system. Speak naturally, without long pauses between words.
•
• At any time, you can interrupt the
system while it is speaking by pressing the voice button.
Initiating a Voice Session
Initiate a voice session by pressing the voice button on the steering wheel controls. See
Voice Control (page 56).
A tone sounds and the following message appears in the information display.
Message
Listening
You can then say any of the following:
Voice command
If you want the system to carry out the following
Bluetooth audio (cancel | stop | exit) ((line | AV | audio video) in | AUX | audio video) mobile (apps | applica- tions)
Stream audio from your phone. Cancel the requested action. Access the device connected to the auxiliary input jack.
Access mobile applications.
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Make calls.
If you want the system to carry out the following
Access the SYNC Services portal. Return to the main menu. Access the device connected to your USB port.
Voice command
(phone | Blackberry |
iPhone | Mobile)
Services
SYNC
(USB [stick] | iPod | MP3
[player])
vehicle [health] report
Run a vehicle health report.
voice settings
Adjust the level of voice interaction and feedback.
[main menu] help
Hear a list of voice commands available in the current mode.
You can say any of the voice commands that appear within open and close brackets that
are separated by |. For example, where (cancel | stop | exit) appears you say; cancel or
stop or exit.
You must say any of the voice commands that appear outside of open and close brackets.
For example, where mobile (apps | applications) appears, you must say mobile followed
by either apps or applications.
You do not need to say words that appear within square brackets. For example, for where
(USB [stick] | iPOD | MP3 [player]) appears, you can say USB or USB stick.
Note: Mobile Applications, Services and Vehicle health report, is only available in the United
States of America.
System Interaction and Feedback The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). You can customize the voice recognition system to provide more or less instruction and feedback. The default setting is to a higher level of interaction in order to help you learn to use the system. You can change these settings at any time.
Adjusting the Interaction Level Initiate a voice session by pressing the voice button on the steering wheel controls. See
Voice Control (page 56).
A tone sounds and the following message appears in the information display.
Message
Listen
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When prompted say the following:
Voice command
If you want the system to carry out the following
voice settings Followed by either of the following: interaction mode novice interaction mode advanced The system defaults to the standard interaction mode.
Provide more detailed interaction and guidance. Provide less audible interaction and more tone prompts.
Confirmation prompts are short questions the system asks when it is not sure of your request or when there are multiple possible responses to your request. For example, the system may ask "Phone, is that correct?". If turned off, the system simply makes a best guess as to what you requested and may ask you to confirm settings.
Voice command
If you want the system to carry out the following
confirmation prompts off
confirmation prompts on
Make a best guess from the command; you may still occa- sionally be asked to confirm settings. Clarify your voice command with a short question.
The system creates candidate lists when it has the same confidence level of several options based on your voice command. When turned on, it may prompt you with as many as four possibilities for clarification.
For example, say "Say 1 after the tone to call John Doe at home. Say 2 after the tone to call Johnny Doe on mobile. Say 3 after the tone to call Jane Doe at home." You could also say "Say 1 after the tone to play John Doe, Say 2 after the tone to play Johnny Doe."
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Voice command
If you want the system to carry out the following
media candidate lists off
media candidate lists on phone candidate lists off
phone candidate lists on
Make a best guess from the media candidate list. You may still occasionally be asked questions. Clarify your voice command for media candidates. Make a best guess from the phone candidate list. You may still occasionally be asked questions. Clarify your voice command for phone candidates
USING SYNC™ WITH YOUR PHONE Hands-free calling is one of the main features of SYNC. While the system supports a variety of features, many are dependent on your cell phone's functionality. At a minimum, most cell phones with Bluetooth wireless technology support the following functions: • Answering an incoming call. • • Using privacy mode. • Dialing a number. • Redialing. • Call waiting notification. • Caller ID.
Ending a call.
Other features, such as text messaging using Bluetooth and automatic phonebook download, are cell phone-dependent features. To check your cell phone's compatibility, see your cell phone's manual and visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. Pairing a Cell Phone for the First Time Note: SYNC can support downloading up to approximately 1000 entries per Bluetooth-enabled cell phone. Note: Make sure to switch on the ignition and the radio. Put the transmission in position park (P) (automatic transmission) or neutral with the parking brake applied (manual transmission). Note: To scroll through the menus, press the up and down arrows on your audio system. Wirelessly pairing your cell phone with SYNC allows you to make and receive hands-free calls.
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Press the phone button. When the display indicates there is no cell phone paired, do the following: Message No Phone Paired
Action and Description
Press the OK button. When the following message appears in the display. 1. Press the OK button. 2. Put your cell phone into Bluetooth discovery mode. See
your device's manual if necessary.
Find SYNC
3. When prompted on your cell phone's display, enter the six-digit PIN provided by SYNC in the radio display. The display indicates when the pairing is successful.
Depending on your cell phone's capability and your market, the system may prompt you with questions, such as setting the current cell phone as the primary cell phone (the cell phone SYNC automatically tries to connect with first upon vehicle start-up) and downloading your phonebook.
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Pairing Subsequent Cell Phones Press the phone button, then scroll to:
Message
Phone settings Bluetooth Devices Add Device
Find SYNC
Action
Press the OK button. Press the OK button. Press the OK button. When the following message appears in the display. 1. Press the OK button. 2. Put your cell phone into Bluetooth discovery mode. See
your device's manual if necessary.
3. When prompted on your cell phone's display, enter the six-digit PIN provided by SYNC in the radio display. The display indicates when the pairing is successful.
The system then prompts with questions, such as if you would like to set the current cell phone as the primary cell phone (the cell phone SYNC automatically tries to connect with first upon vehicle start-up) or download your phonebook. Note: Make sure to switch on the ignition and the radio. Put the transmission in position park (P) (automatic transmission) or neutral with the parking brake applied (manual transmission). Note: To scroll through the menus, press the up and down arrows on your audio system.
Phone Voice Commands
Voice Command call (someone | [[a] name])
Call [name] at home
Call [name] at work
Call [name] at office
Action
You do not need to preceed this command by saying; phone. This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth. You do not need to preceed this command by saying; phone. This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth. You do not need to preceed this command by saying; phone. This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth. You do not need to preceed this command by saying; phone. This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth.
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Action
You do not need to preceed this command by saying; phone. This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth. You do not need to preceed this command by saying; phone. This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth. This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth. This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth. This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth.
You do not need to preceed this command by saying; phone. See the following Phonebook Commands.
This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth. See the following Menu Commands. This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth. This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth. This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth. This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth.
Voice Command
Call [name] at cell
Call [name] at other
Call history incoming
Call history missed
Call history outgoing
Connections dial [[a] number]
([go to] privacy [on] | transfer to phone | handsfree off) (hold call [on] | (put | place) call on hold) join (call | calls) main menu
Phonebook
Phonebook
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Voice Command
Action
This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth.
This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth.
Phonebook
Phonebook
Phonebook Commands When you ask SYNC to access content, for example the phonebook name or number, the requested information appears in the display to view. Press the phone button and say, Dial; followed by any of the following:
Voice Command
Action
411
911
700
800
900
Pound
Number
Asterisk
Clear
Delete
Four-one-one. Nine-one-one. Seven hundred. Eight hundred. Nine hundred. Zero to nine. Deletes all entered digits. Deletes one digit.
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Voice Command
Action
Plus Star Note: To exit dial mode, press and hold the phone button or press MENU to go to the phone menu.
Phone Menu Commands
Voice Command
(Phone) connections
(Phone) settings (message) notification
off
(Phone) settings (message) notification
on
(Phone) settings (set) phone ringer
(Phone) settings (set) ringer 1
(Phone) settings (set) ringer 2
Making a Call
Press the voice button and when prompted say:
Voice Command
(Phone) settings (set) ringer 3
(Phone) settings (set) ringer off
Battery
Phone name
Signal
Text message inbox
You do not need to say word contained
within brackets for the system to
understand your command.
Action and Description
This command is not available until your cell phone informa- tion is completely downloaded using Bluetooth.
Voice Command call (someone | [[a] name]) dial [[a] number] When the system confirms the number say one of the following commands: dial [[a] number] (delete | correct) clear
To confirm the number and initiate the call. To erase the last spoken digit or press the left arrow button. To erase all spoken digits or press and hold the left arrow button.
To end a call press and hold the red phone button.
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Receiving Calls When receiving a call, you can: • Answer the call by pressing the phone
button.
• Reject the call by pressing and holding
Phone Options during an Active Call During an active call, you have more menu features that become available, for example putting a call on hold or joining calls. Use the arrow buttons to scroll through the menu options.
the red phone button. Ignore the call by doing nothing.
• Press the MENU button during an active call, then scroll to:
Message
Action and Description
Press the OK button.
Active call Select one of the following: Mute Call Privacy
Press the OK button to mute the call. Press the OK button to switch a call from an active hands- free environment to your cell phone for a more private conversation. Press the OK button to put an active call on hold. Enter numbers for passwords. Scroll until the desired number appears in the display, then press OK; a tone sounds as confirmation. Repeat as necessary. Join two separate calls. SYNC supports a maximum of three callers on a multiparty call or conference call. 1. Press the phone button. 2. Access the desired contact through SYNC or use voice
commands to place the second call. Once actively in the second call, press MENU.
3. Scroll to Join Calls, and press the OK button. Wait until
the following message appears.
Press the OK button. To access your phonebook contacts. 1. Press the OK button to select, and then scroll through
your phonebook contacts.
2. Press the OK button again when the desired selection
appears in the display.
Hold Enter Tones
Join calls
Join Calls? Phonebook
3. Press the phone button to call the contact.
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Message
Call History
SYNC™ (If Equipped)
Action and Description
To access your call history log. 1. Press the OK button to select, then scroll through your
call history options (incoming, outgoing or missed).
2. Press the OK button when the desired selection appears
in the display.
3. Press the phone button to call the selection.
Return
Exit the current menu.
Accessing Features Through the Phone Menu The phone menu allows you to redial a number, access your call history and phonebook and sends text messages as well as access cell phone and system settings. You can also access advanced features, for example 911 Assist, Vehicle Health Report and SYNC Services. Press the phone button, then scroll to:
Message
Phone Redial
Call History
Action and Description
Press the OK button to redial the last number called. Press the OK button again to confirm. Access any previously dialed, received or missed calls after you connect your Bluetooth-enabled cell phone to SYNC1. Press the OK button then select one of the following and press the OK button again to confirm. Incoming calls Outgoing calls Missed calls The system attempts to automatically re-download your phonebook and call history each time your cell phone connects to SYNC (if the auto download feature is on and your Bluetooth- enabled cell phone supports this feature).
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Message
Phonebook
Text messaging
Phone settings
SYNC Services
911 Assist
Vehicle Health Report
Mobile Apps
System Settings
SYNC™ (If Equipped)
Action and Description
Access and call any contacts in your previously downloaded
phonebook1,2.
If your phonebook has less than 255 entries, they appear
alphabetically in flat file mode. If there are more than 255
entries, the system will organize them into alphabetical
categories.
1. Press the OK button.
2. Scroll to the desired contact.
3. Press OK or the phone button to call the contact.
Press the OK button to send, download, read and delete text
messages1.
View your cell phone's status, set ring tones, select your
message notification, change phonebook entries and automat-
ically download your cell phone content among other features1.
Access the SYNC Services portal where you can request various
types of information, for example traffic reports and directions3.
Auotmatically place an emergency call to a 911 operator
following a crash4.
Create and receive a diagnostic report card on your vehicle3. Interact with SYNC-capable mobile applications on your smartphone3. Access Bluetooth devices menu listings, for example Add, Connect, Set as Primary, Delete, On and Off. Access advanced menu listings, for example prompts, languages, defaults, master reset, install application and system information. Press the OK button to to exit the phone menu.
Exit Phone Menu 1 This is a cell phone-dependent feature. 2 This is a cell phone-dependent and speed-dependent feature. 3 This is an optional feature and available in the United States only. 4 This is an optional feature and available in the United States and Canada only.
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Text Messaging SYNC allows you to receive, send, download and delete text messages. The system can also read incoming text messages to you so that you do not have to take your eyes off the road. Note: This is a cell phone-dependent feature.
Receiving a Text Message When a new text message arrives, an audible tone sounds and the information display indicates you have a new message. Note: This is a cell phone-dependent feature. Your cell phone must support downloading text messages using Bluetooth to receive incoming text messages. Following the notification choose from the following:
Read or store the text message:
Message Text msg notify
Text msg notify
Action and Description
Press the OK button to receive and open the text message. Press the OK button again and SYNC reads your message aloud if you are not able to view the message. You can then also choose to reply or forward the message. Take no action, the message goes into your text message inbox.
Press the voice button and when prompted say:
Voice Command
Action and Description
Read message
Press the OK button to have SYNC read the message to you.
Reply or forward the message:
Action and Description
Press the OK button.
Message Text msg notify Select one of the following: Reply to sender
Forward msg.
Press the OK button to access and then scroll through the list of pre-defined messages to send. Press the OK button to forward the message to anyone in your Phonebook or Call History. You can also choose Enter Number.
Note: Forwarding a text message is a speed-dependent feature. It is only available when your vehicle is traveling at 3 mph (5 km/h) or less.
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Sending, Downloading and Deleting Your Text Messages Text messaging is a cell phone-dependent feature. If your cell phone is compatible, SYNC allows you to receive, send, download and delete text messages. Press the phone button, then scroll to:
Note: Sending a text message is a
speed-dependent feature. It is only available
when your vehicle is traveling at 3 mph (5
km/h) or less.
Note: You can only have one recipient per
text message.
Message
Action and Description
Text message Select one of the following: Download now
Press the OK button.
Delete All Messages?
Send Text Message?
Allows you to download your unread messages to SYNC. To download the messages, press the OK button to select. The display indicates the system is downloading your messages. When downloading is complete, SYNC returns you to the inbox. Allows you to delete current text messages from SYNC. To delete the messages, press the OK button to select. The display indicates when it is finished deleting all your text messages. SYNC returns you to the text message menu. Allows you to send a new text message based on a pre- defined set of 15 messages. See the following Pre-defined text messages table. 1. Press the OK button. 2. Scroll to your desired message. 3. Press the OK button. 4. Scroll through your phonebook, call history entries or enter
a new number.
5. Press the OK button to enter the desired contact. 6. Press the OK button again when the system asks if you would like to send the message. The system sends each text message with the following signature: This message was sent from my Ford.
Unsupported
Return
If the system detects your cell phone does not support any feature, this message will appear in the information display. SYNC returns you to the text message menu. Press the OK button to exit the current menu.
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Pre-defined text messages
Message
Can't talk right now Call me Call you later Be there in 10 minutes Be there in 20 minutes Yes No Why? Thanks
Message
Where R you? I need more directions I love you Too funny :-) Can't wait to see you Stuck in traffic. Accessing Your Phone Settings These are cell phone-dependent features. Your cell phone settings allow you to access and adjust some features. For example ring tones, text message notification, modify your phonebook and set up automatic download.
Press the phone button, then scroll to:
Message
Action and Description
Phone settings Select one of the following: Phone status
Press the OK button.
Set ringtone
See the provider, name, signal power, battery power and roaming status of your connected cell phone. Press OK to select and scroll to view the information. When done, press OK again to return to the phone status menu. Select which ring tone sounds during an incoming call. You can choose one of the system ring tones or your cell phone ring tones. Press the OK button and scroll to hear and choose from the following ring tones. Set ringer X Set ringer X Set ringer X Phone Ringer
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Message
Action and Description
Text Message Notifica- tion
Modify Phonebook
Add contacts
Delete Phonebook
Download Phonebook
Auto-download
Auto Download on
Auto Download off
Press the OK button to select th desired ring tone. If your cell phone supports in-band ringing, your cell phone ring plays when you choose the phone ringer option. You have the option of hearing an audible tone to notify you when a text message arrives. Press the OK button then select one of the following and press the OK button again to confirm. Message Notification On Message Notification Off Modify the contents of your phonebook, for example add, delete or download. Press the OK button to choose between: Press the OK button to add more contacts from your phonebook. Push the desired contact(s) on your cell phone. See your cell phone's manual on how to push contacts. Press the OK button to delete the current phonebook and call history. When the message appears, press the OK button again to confirm. SYNC returns you to the phone settings menu. Press the OK button. When the message appears, press the OK button again to confirm. Automatically download your phonebook each time your cell phone connects to SYNC.* Press the OK button to automatically download your phonebook every time your cell phone connects to SYNC.** Press the OK button if you do not want to download your phonebook every time your cell phone connects to SYNC. Exit the current menu.
Return *Downloading times are cell phone-dependent and quantity-dependent. **When Auto Download is on, it automatically deletes any changes, additions or deletions saved since your last download.
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System Settings This menu provides access to your Bluetooth Devices and Advanced menu features. Use the arrow buttons to scroll through the menu options.
Bluetooth Devices The Bluetooth Devices menu allows you to add, connect and delete devices, set a cell phone as primary as well as turn your Bluetooth feature on and off.
Press the phone button, then scroll to:
Action and Description
Message System settings BT Devices Select one of the following: Add Device
Press the OK button. Press the OK button.
Connect Bluetooth Device
Set as Primary Phone
Bluetooth On and Off
Delete Device
Delete All Devices
See Using SYNC™ With Your Phone (page 263). * Connect a previously paired Bluetooth-enabled cell phone.** 1. Press the OK button to select and view a list of previously
paired cell phones.
2. Scroll until you find the desired device, and then press OK
to connect the cell phone.
Set a previously paired cell phone as your primary cell phone. Press the OK button to select and scroll to select the desired cell phone. Press OK to confirm. SYNC attempts to connect with the primary cell phone at every ignition cycle. When you select a cell phone as a primary cell phone, it appears first in the list and the system marks it with an asterisk. Turn the Bluetooth feature on and off. Press the OK button and scroll to toggle between on and off. Press the OK button again. Setting Bluetooth to off disconnects all Bluetooth devices and turns off all Bluetooth features. Delete a paired cell phone. Press the OK button and scroll to select the device. Press OK to confirm. Delete all previously paired cell phones and all information originally saved with those cell phones.
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Message
Action and Description
Press the OK button. Exit the current menu.
Return * This is a speed-dependent feature. It is only available when your vehicle is traveling at 3 mph (5 km/h) or less. **You can only connect one device at a time. When another cell phone is connected, the previous one is disconnected.
Advanced The Advanced menu allows you to access and set prompts, languages, defaults, perform a master reset, install an application and view system information. Press the phone button, then scroll to:
Action and Description
Message System settings Advanced Select one of the following: Confirmation Prompts
Press the OK button. Press the OK button.
Get help from SYNC by using questions, helpful hints or asking you for a specific action. To turn these prompts on or off: 1. Press the OK button to select and scroll to select between
On and Off.
2. Press the OK button when the desired selection appears in the display. SYNC returns you to the Advanced menu. 1. Press OK to select and then scroll through the languages. Choose between English, Français and Español. Once selected, all of the radio displays and prompts are in the selected language.
2. Press OK when the desired selection appears in the
display. If you change the language setting, the display indicates that the system is updating. When complete, SYNC returns you to the Advanced menu.
Language
Factory Defaults
Return to the factory default settings. This selection does not erase your indexed information, for example phonebook, call history, text messages or paired devices.
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Message
Action and Description
Press the OK button to select and then press OK again when the following message appears in the display. Restore Defaults? Completely erase all information stored on SYNC, for example phonebook, call history, text messages and paired devices, and return the system to the factory default settings. Press OK to select. The display indicates when complete. SYNC returns you to the Advanced menu. Install applications you have downloaded. Press the OK button and scroll to select. Press the OK button to confirm. Access the Auto Version number as well as the FDN number. Press the OK button to select. This is a Bluetooth component, which can further help your cell phone with the exchange of text messages. Exit the current menu.
Master reset
Install Application?
System info
MAP Profile
Return
SYNC™ APPLICATIONS AND SERVICES (If Equipped) In order for the following features to work, your cellular phone must be compatible with SYNC. To check your phone's compatibility, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. •
SYNC Services*: Provides access to traffic, directions and information such as travel, horoscopes, stock prices and more. 911 Assist: Can alert 911 in the event of an emergency.
•
• Vehicle Health Report*: Provides a diagnostic and maintenance report card of your vehicle. SYNC AppLink: Allows you to connect to and use certain applications such as Pandora and Stitcher (if your phone is compatible).
•
*This is an optional feature and available in the United States only. 911 Assist (If Equipped)
WARNINGS
Unless the 911 Assist setting is set on before a crash, the system will not dial for help which could delay
response time, potentially increasing the risk of serious injury or death after a crash.
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WARNINGS
Do not wait for 911 Assist to make an emergency call if you can do it yourself. Dial emergency services immediately to avoid delayed response time which could increase the risk of serious injury or death after a crash. If you do not hear 911 Assist within five seconds of the crash, the system or phone may be damaged or non-functional.
Always place your phone in a secure location in your vehicle so it does not become a projectile or get damaged
in a crash. Failure to do so may cause serious injury to someone or damage the phone which could prevent 911 Assist from working properly.
Note: The SYNC 911 Assist feature must be set on before the incident. Note: Before setting this feature on, make sure that you read the 911 Assist Privacy Notice later in this section for important information. Note: If any user turns 911 Assist on or off, that setting applies for all paired phones. If 911 Assist is turned off, either a voice message plays or a display message (or icon) comes on (or both) when your vehicle is started after a previously paired phone connects. Note: Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature.
If a crash deploys an airbag (excluding knee airbags and rear inflatable safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC-equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone. You can learn more about the 911 Assist feature, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. See Supplementary Restraints System (page 33). Important information about airbag deployment is in this chapter. See Roadside Emergencies (page 155). Important information about the fuel pump shut-off is in this chapter. Setting 911 Assist On or Off 1. Press the phone button to enter the
phone menu.
2. Scroll to select 911 Assist.
3. Press OK to confirm and enter the 911
Assist menu.
4. Scroll to select between On or Off. 5. Press OK when the desired option appears in the radio display. Set On or Set Off appears in the display as confirmation.
Off selections include: • Off with reminder: Provides a display
and voice reminder at phone connection at vehicle start.
• Off without reminder: Provides a
display reminder only without a voice reminder at phone connection. To make sure that 911 Assist works properly: •
SYNC must be powered and working properly at the time of the incident and throughout feature activation and use. The 911 Assist feature must be set on before the incident.
•
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•
You must pair and connect a Bluetooth-enabled and compatible cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and maintain an outgoing call at the time of the incident.
•
• A connected Bluetooth-enabled phone must have adequate network coverage, battery power and signal strength. The vehicle must have battery power and be located in the U.S., Canada or in a territory in which 911 is the emergency number. In the Event of a Crash Not all crashes will deploy an airbag or activate the fuel pump shut-off (the triggers for 911 Assist). If a connected cell phone sustains damage or loses its connection to SYNC during a crash, SYNC will search for and try to connect to a previously paired cell phone; SYNC will then attempt to call the emergency services. Before making the call: •
SYNC provides a short window of time (about 10 seconds) to cancel the call. If you fail to cancel the call, SYNC attempts to dial 911. SYNC says the following, or a similar message: "SYNC will attempt to call 911, to cancel the call, press Cancel on your screen or press and hold the phone button on your steering wheel."
•
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
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911 Assist May Not Work If •
Your cellular phone or 911 Assist hardware sustains damage in a crash. The vehicle's battery or the SYNC system has no power. The phone(s) previously paired or connected to the system are thrown from your vehicle.
•
•
911 Assist Privacy Notice When you turn on 911 Assist, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of electronically or verbally disclosing to 911 operators your vehicle location or other details about your vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not turn the feature on. Vehicle Health Report WARNING
Always follow scheduled maintenance instructions, regularly inspect your vehicle, and seek repair for any damage or problem you suspect. Vehicle Health Report supplements, but cannot replace, normal maintenance and vehicle inspection. Vehicle Health Report only monitors certain systems electronically monitored by your vehicle and will not monitor or report the status of any other system, (such as brake lining wear). Failure to perform scheduled maintenance and regularly inspect your vehicle may result in vehicle damage and serious injury.
Note: This feature is only available in the United States.
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Note: Your Vehicle Health Report feature requires activation before use. Visit www.SYNCMyRide.com to register. There is no fee or subscription associated with Vehicle Health Report, but you must register to use this feature. Note: This feature may not function properly if you have enabled caller ID blocking on your cellular phone. Before running a report, review the Vehicle Health Report Privacy Notice. Note: In order to allow a break-in period for your vehicle, you may not be able to create a Vehicle Health Report until your vehicle odometer has reached 200 miles. Note: Cellular phone and SMS charges may apply when making a report. Register for Vehicle Health Report and set your report preferences at www.SYNCMyRide.com. After registering, you can request a Vehicle Health Report (inside your vehicle). Return to your account at www.SYNCMyRide.com to view your report. You can also choose for SYNC to remind you automatically to run reports at specific mileage intervals.
The system allows you to check your vehicle's overall health in the form of a diagnostic report card. The Vehicle Health Report contains valuable information such as: • Vehicle diagnostic information • • Open recalls and Field Service Actions • Items noted during vehicle inspections by an authorized dealer that still need servicing.
Scheduled maintenance
You can run a report (after your vehicle has been running a minimum of 60 seconds) by pressing the voice button and saying "Vehicle Health Report", or pressing the phone button. To run a report using the phone button: 1. Press the phone button to enter phone
menu.
2. Scroll to select Vehicle Health, and
then press OK.
3. Scroll to select from the following
options:
User Preferences: Press OK to select and enter the menu. Scroll to select from:
Vehicle Health Report options Automatic Reports: Press OK to and select On or Off. Select On to have SYNC automatically prompt you to run a health report at certain mileage intervals.* Mileage Intervals: Press OK. Scroll to select between 5000, 7500 or 10000-mile intervals and press OK to make your selection. Return: Press OK to exit the menu. Press OK for SYNC to run a health report of your vehicle's diagnostic systems and send the results to Ford where it combines with scheduled maintenance information, open recalls and other field service actions and vehicle inspec- tion items that still need servicing from an authorized dealer.
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Vehicle Health Report options
Exit the current menu.
Run Report? Return *You must first turn this feature on before you can select the desired mileage interval. Note: SYNC Services requires activation before use. Visit www.SYNCMyRide.com to register and check your eligibility for complimentary services. Standard phone and message rates may apply. Subscription may be required. You must also have the active SYNC Services Bluetooth-enabled cellular phone paired and connected to the system in order to connect to, and use, SYNC Services. See Using SYNC™ With Your Phone (page 263). Note: This feature does not function properly if you have enabled caller ID blocking on your cellular phone. Make sure your cellular phone is not blocking caller ID before using SYNC Services. Note: The driver is ultimately responsible for the safe operation of the vehicle, and therefore, must evaluate whether it is safe to follow the suggested directions. Any navigation features provided are only an aid. Make your driving decisions based on your observations of local conditions and existing traffic regulations. Do not follow the route suggestions if doing so would result in an unsafe or illegal maneuver, place you in an unsafe situation, or if you would be directed into an area that you consider unsafe. Maps used by this system may be inaccurate because of errors, changes in roads, traffic conditions or driving conditions.
Vehicle Health Report Privacy Notice When you create a Vehicle Health Report, Ford Motor Company may collect your cellular phone number (to process your report request) and diagnostic information about your vehicle. Certain versions or updates to Vehicle Health Report may also collect more vehicle information. Ford may use your vehicle information it collects for any purpose. If you do not want to disclose your cellular phone number or vehicle information, do not run the feature or set up your Vehicle Health Report profile at www.SYNCMyRide.com. See www.SYNCMyRide.com (Vehicle Health Report Terms and Conditions, and Privacy Statement) for more information. SYNC Services: Traffic, Directions & Information (TDI) (If Equipped, Unites States Only) Note: SYNC Services varies by trim level and model year and may require a subscription. Traffic alerts and turn-by-turn directions available in select markets. Message and data rates may apply. Ford Motor Company reserves the right to change or discontinue this product service at any time without prior notification or incurring any future obligation.
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Note: When you connect, the service uses GPS technology and advanced vehicle sensors to collect your vehicle's current location, travel direction and speed to help provide you with the directions, traffic reports, or business searches you request. Further, to provide the services you request, for continuous improvement, the service may collect and record call details and voice communications. For more information, see SYNC Services Terms and Conditions at www.SYNCMyRide.com. If you do not want Ford or its service providers to collect your vehicle travel information or other information identified in the Terms and Conditions, do not subscribe or use the service. SYNC Services uses advanced vehicle sensors, integrated GPS technology and comprehensive map and traffic data, to give you personalized traffic reports, precise turn-by-turn directions, business search, news, sports, weather and more. For a complete list of services, or to learn more, please visit www.SYNCMyRide.com. Connecting to SYNC Services Using Voice Commands 1. Press the voice button. 2. When prompted, say "Services". This
initiates an outgoing call to SYNC Services using your paired and connected Bluetooth-enabled cellular phone.
3. Once you connect to the service, follow
the voice prompts to request the desired service, such as Traffic or Directions. You can also say, "What are my choices?" to receive a list of available services from which to choose.
4. Say, "Services" to return to the Services
main menu or for help, say, "Help".
Connecting to SYNC Services Using the Phone Menu 1. Press the phone button to enter the
phone menu.
2. Scroll to Services. 3. Press OK to confirm and enter the
Services menu. The display indicates the system is connecting.
4. Press OK. SYNC initiates the call to the
Services portal.
5. Once you connect to the service, follow
the voice prompts to request the desired service, such as Traffic or Directions. You can also say, "What are my choices?" to receive a list of available services from which to choose.
6. Say, "Services" to return to the Services
main menu or for help, say, "Help". Receiving Turn-by-Turn Directions 1. When connected to SYNC Services,
say "Directions" or "Business search". To find the closest business or type of business to your current location, just say "Business search" and then "Search near me". If you need further assistance in finding a location you can say "Operator" at any time within a Directions or Business search to speak with a live operator. The system may prompt you to speak with an operator when it has difficulty matching your voice request. The live operator can assist you by searching for businesses by name or by category, residential addresses by street address or by name or specific street intersections. Operator Assist is a feature of your SYNC Services subscription. For more information on Operator Assist, visit www.SYNCMyRide.com/support.
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2. Follow the voice prompts to select your
destination. Once you select your destination, the system uploads your current vehicle location, calculates a route based on current traffic conditions and sends it back to your vehicle. After the route download is complete, the phone call automatically ends. You then receive audible and visual driving instructions as you travel toward your destination.
3. While on an active route, you can select
or say "Route summary" or "Route status" to view the Route Summary turn list or the Route Status ETA. You can also turn voice guidance on or off, cancel the route or update the route.
If you miss a turn, SYNC automatically asks if you want the route updated. Just say, "Yes" when prompted and the system sends a new route to your vehicle. Disconnecting from SYNC Services 1. Press and hold the phone button on
the steering wheel.
2. Say "Goodbye" from the SYNC
Services main menu.
Personalizing
Push to interrupt
Portable
SYNC Services quick tips You can personalize your Services feature to provide quicker access to your most used or favorite information. You can save address points such as work or home. You can also save favorite information like sports teams or a news category. You can learn more about personalization by logging onto www.SYNCMyRide.com. Press the voice button at any time (while connected to SYNC Services) to interrupt a voice prompt or an audio clip (such as a sports report) and say your voice command. Your subscription is associated with your Bluetooth- enabled cellular phone number, not your VIN (Vehicle Identification Number). You can pair and connect your phone to any vehicle equipped with SYNC Services and continue enjoying your personalized services. You can even access your account outside your vehicle. Just use the number on your phone's call history. Traffic and Directions features do not function properly but information services and the 411 connect and text message features are available.
SYNC AppLink Note: This feature is only available in the United States.
Note: You must pair and connect your smartphone to SYNC to access AppLink.
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Note: iPhone users need to connect the phone to the USB port in order to start the application. We recommend you lock your iPhone after starting an application. Note: The AppLink feature is not available if your vehicle is equipped with the MyFord Touch or MyLincoln Touch system. Note: Depending on your display type, you can access AppLink from the media menu, the phone menu, or by using voice commands. Once an app is running through AppLink, you can control main features of the app through voice commands and steering wheel controls. To Access Using the Phone Menu 1. Press the phone button to access the
SYNC phone menu on-screen.
2. Scroll to Mobile Apps and press OK to access a list of available applications.
3. Scroll through the list of available
applications and press OK to select a particular app.
4. Once an app is running through SYNC,
you can access an app’s menu by pressing the MENU button to first access the SYNC menu.
5. Select "SYNC-Media" by pressing OK.
6. Scroll until "
To Access Using the Media Menu 1. Press the AUX button on the center
console.
menu.
2. Press MENU to access the SYNC
3. Select "SYNC-Media" by pressing OK.
4. Scroll to Mobile Apps and press OK to access a list of available applications.
5. Scroll through the list of available
applications and press OK to select a particular app.
6. Once an app is running through SYNC,
you can access an app’s menu by pressing the MENU button to first access the SYNC menu.
7. Select "SYNC-Media" by pressing OK.
8. Scroll until "
To Access Using Voice Commands 1. Press the voice icon. 2. When prompted, say "Mobile Apps". 3. Say the name of the application after
the tone.
4. The app should start. While an app is running through SYNC, you can press the voice button and speak commands specific to the app, such as "Play Station Quickmix". Say "Help" to discover available voice commands. USING SYNC™ WITH YOUR MEDIA PLAYER You can access and play music from your digital music player over your vehicle's speaker system using the system's media menu or voice commands. You can also sort and play your music by specific categories, for example artist and album. Note: The system is capable of indexing up to 6,000 songs.
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To Connect Using Voice Commands Plug the device into the USB port. See USB Port (page 256).
SYNC is capable of hosting nearly any digital media player including: iPod®, Zune™, plays from device players, and most USB drives. SYNC also supports the following audio formats MP3, WMA, WAV and ACC. Connecting Your Digital Media Player to the USB Port Note: If your digital media player has a power switch, make sure you switch it on before plugging it in. Press the voice button and when prompted say:
Voice command
Action and Description
(USB [stick] | iPod | MP3
[player])
You do not need to say words that appear within square brackets. For example, for where
(USB [stick] | iPOD | MP3 [player]) appears, you can say USB or USB stick.
You can now play music by saying any of the appropriate voice commands. See Media voice commands.
To Connect Using the System Menu Plug the device into the USB port. See USB Port (page 256). Press the AUX button, then scroll to:
Message
Menu Browse device USB
Action and Description
Press the OK button to enter the media menu. Press the OK button. Press the OK button. Depending on how many digital media files are on your connected device, the following message may appear in the radio display. When indexing is complete, the screen returns to the Play menu. Indexing…
Select one of the following: Play all Artist
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Message
Action and Description
Albums Genres Playlists Tracks Browse USB Similar music Return
Exit the current menu.
What's Playing? When a track is playing, you can ask the system to tell you what is currently playing. Press the voice button and when prompted say:
Voice command
Action and Description
The system reads the metadata tags of the playing track, and if the metadata tags are populated, the system will tell you what track is playing.
((who's | who is) this | who plays this | (what's | what is) playing [now] | (what | which) (song | track | artist) is this | (who's | who is) playing | (what's | what is) this) You can say any of the voice commands that appear within open and close brackets that are separated by |. For example, where; (what's | what is) appears you say; what's or what is. You must say any of the voice commands that appear outside of open and close brackets. For example, where; who plays this (what's | what is) playing, you must say; who plays this (what's or what is) playing.
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Voice command
Refine song
Refine track
repeat (track | song) [on] repeat off (browse | search | show) album
1,2
1,2
1,2
1,2
1,2
1,2
(browse | search | show) all (artist |
artists)
(browse | search | show) all (genre
| genres)
(browse | search | show) all (song |
songs | title | titles | file | files | track
| tracks)
shuffle [all] [on]
shuffle off
[play] (similar music | more like this)
((who's | who is) this | who plays this |
(what's | what is) playing [now] | (what
| which) (song | track | artist) is this |
(who's | who is) playing | (what's | what
is) this)
1
Media Voice Commands Press the voice button and when prompted say any of the following:
Voice command
(USB [stick] | iPod | MP3 [player]) Autoplay Off Autoplay [on] [Phone] Connections | [Media] Connec- tions | [Bluetooth] Connections pause play play [album] [by [artist]]
1,2
Play all play [artist]
play [genre]
[Play] Next Folder
[play] next track play [playlist]
[Play] Previous Folder
[play] previous track play [song | track | title | file]
Refine album
Refine artist
1,2
1,2
1,2
1,2
1,2
1,2
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Voice command
Autoplay
(browse | search | show) all (genre | genres) play [genre]
[play] (similar music | more like this)
(browse | search | show) all (artist | artists) (browse | search | show) all (song | songs | title | titles | file | files | track | tracks) (browse | search | show) album play [artist]
play [song | track | title | file] play [album] [by [artist]]
Refine
Action and Description
Turn autoplay on to listen to music processed during indexing. Turn autoplay off to allow the indexing process to finish before the system plays any of your music.* The system searches all the data from your indexed music and, if available, begins to play the chosen type of music. You can only play genres of music that are present in the GENRE metadata tags that you have on your digital media player. The system compiles a playlist and then plays music similar to what is currently playing from the USB port using indexed metadata information. The system searches for specific artist information from the music indexed through the USB port. The system searches for specific track information from the music indexed through the USB port.
The system searches for specific album information from the music indexed through the USB port. The system searches for specific artist information from the music indexed through the USB port. The system searches for specific track information from the music indexed through the USB port. The system searches for specific album information from the music indexed through the USB port. This allows you to make your previous command more specific. For example, if you asked to search and play all music by a certain artist, you could then say, refine album and choose a specific album from the list to view. If you then select Play, the system only plays music from that specific album.
*Indexing times can vary from device to device and with regard to the number of songs the system needs to process.
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Bluetooth Audio Command Guide Press the voice button and when prompted say any of the following:
Voice command
[Phone] Connections | [Media] Connec- tions | [Bluetooth] Connections pause play
Press the AUX button, then scroll to:
Voice command
[play] next track [play] previous track Media Menu Features The media menu allows you to select your media source, how to play your music, for example by artist, genre, shuffle or repeat, and to add, connect or delete devices.
Message
Action and Description
Press the OK button to enter the media menu.
Menu Select one of the following: Menu
Browse device
Select one of the following: USB
Bluetooth audio
Line In
Media Player Settings
Play your music by artist, album, genre, playlist, track, similar music or play all music. You can also choose to Explore USB to view the supported digital music files on your playing device. Select and play music from your USB port, auxiliary input jack or stream music from your Bluetooth-enabled cell phone.
Press the OK button to access music plugged into your USB
port. You can also plug in devices to charge them (if
supported by your device). Once connected, the system
indexes any readable media files.1
Press the OK button. This is a phone-dependent feature that
allows you to stream music playing on your Bluetooth-
enabled phone. If supported by your device, you can press
seek to play the previous or next track.
Press the OK button to select and play music from your
portable music player over your vehicle's speakers.2
Choose to shuffle or repeat your music and select your
Autoplay settings. Once you turn these selections on, they
remain on until you turn them off. Press SEEK to play the
previous or next track.3
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Message
Action and Description
Select one of the following: Shuffle
Repeat Autoplay
Mobile Apps
Settings
Press the OK button to shuffle available media files in the
current playlist. To shuffle all media tracks, you must select
Play All in the play menu and then select Shuffle.
Press the OK button to repeat any song.
Press the OK button to turn autoplay on to listen to music
processed during indexing. Turn autoplay off to allow the
indexing process to finish before the system plays any of your
music.4
Interact with SYNC-capable mobile applications on your
smartphone.
Access available Bluetooth Device menu listings as well as
Advanced menu listings.
Press OK to exit the media menu.
Exit 1The time required to complete this depends on the size of the media the system needs to index. If autoplay is on, you can listen to media processed during indexing. If autoplay is off, you cannot listen to music until the system finishes indexing media. SYNC is capable of indexing thousands of average size media and notifies you if it reaches the maximum indexing file size. 2If you have already connected a device to the USB port, you cannot access the line in feature. Some digital media players require both USB and line in ports to stream data and music separately. 3Some digital media players require both USB and line in ports to stream data and music separately 4Indexing times can vary from device to device and with regard to the number of songs the system needs to process.
Accessing Your Play Menu This menu allows you to select and play your media by artist, album, genre, playlist, track, similar music or even to explore what is on your USB device.
If there are no media files to access, the display indicates there is no media. If there are media files, you have the following options: Note: If your digital media player has a power switch, make sure you switch it on before plugging it in.
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Press the AUX button, then scroll to:
Message
Action and Description
Press the OK button to enter the media menu.
Menu Select one of the following: Play all
Artist
Albums
Genres
Playlists
Press the OK button. The first track title appears in the display. Play all indexed media (tracks) from your playing device in flat file mode, one at a time in numerical order. Sort all indexed media by artist. Once selected, the system lists and then play all artists and tracks alphabetically. If there are fewer than 255 indexed artists, the system lists them alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press the OK button. You can select to play all artists or
any indexed artist.
2. Scroll to choose the desired artist. Press the OK button.