When driving in water, maintain a low speed and do not stop your vehicle. After driving through water and as soon as it is safe to do so: • Depress the brake pedal lightly to
check that the brakes are functioning correctly.
• Check that the horn works. • Check that your vehicle's lamps are
fully operational.
• Check the power assistance
of the steering system.
FLOOR MATS (If Equipped)
WARNINGS
Always use floor mats that are designed to fit the foot well of your vehicle. Only use floor mats that
leave the pedal area unobstructed. Only use floor mats that are firmly secured to retention posts so that they cannot slip out of position and interfere with the pedals or impair safe operation of your vehicle in other ways.
Pedals that cannot move freely can cause loss of vehicle control and increase the risk of serious personal
injury.
Always make sure that the floor mats are properly attached to the retention posts in the carpet that are supplied with your vehicle. Floor mats must be properly secured to both retention posts to make sure mats do not shift out of position.
Never place floor mats or any other covering in the vehicle foot well that cannot be properly secured to
prevent them from moving and interfering with the pedals or the ability to control the vehicle.
153
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
Driving Hints
WARNINGS
Never place floor mats or any other covering on top of already installed floor mats. Floor mats should always rest on top of vehicle carpeting surface and not another floor mat or other covering. Additional floor mats or any other covering will reduce the pedal clearance and potentially interfere with pedal operation. Check attachment of floor mats on a regular basis. Always properly reinstall and secure floor mats that
have been removed for cleaning or replacement.
Always make sure that objects cannot fall into the driver foot well while the vehicle is moving. Objects that are loose can become trapped under the pedals causing a loss of vehicle control. Failure to properly follow floor mat installation or attachment instructions can potentially cause
interference with pedal operation causing a loss of vehicle control.
To install floor mats, position the floor mat so that the eyelet is over the retention post and press down to lock in. To remove the floor mat, reverse the installation procedure.
154
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
E142666Roadside Emergencies
ROADSIDE ASSISTANCE Vehicles Sold in the United States: Getting Roadside Assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: • •
24 hours a day, seven days a week. For the coverage period listed on the Roadside Assistance Card included in your Owner's Manual portfolio.
Roadside Assistance covers: • A flat tire change with a good spare, if
provided with the vehicle (except vehicles supplied with a tire inflation kit). Battery jump start. Lock-out assistance (key replacement cost is the customer's responsibility). Fuel delivery — independent service contractors, if not prohibited by state, local or municipal law, shall deliver up to 2 gal (7.6 L) of gasoline or 5 gal (18.9 L) of diesel fuel to a disabled vehicle. Roadside Assistance limits fuel delivery service to two no-charge occurrences within a 12-month period.
• Winch out — available within 100 ft
(30.5 m) of a paved or county maintained road, no recoveries. Towing — independent service contractors, if not prohibited by state, local or municipal law, shall tow Ford eligible vehicles to an authorized dealer within 35 mi (56 km) of the disablement location or to the nearest
• •
•
•
authorized dealer. If a member requests a tow to an authorized dealer that is more than 35 mi (56 km) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 mi (56 km).
Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km). To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
Canadian customers who require roadside
assistance, call 1-800-665-2006.
Vehicles Sold in Canada: Using
Roadside Assistance
For your convenience, you may complete
the roadside assistance identification card
found in the centerfold of your warranty
guide and retain for future reference.
155
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
Roadside Emergencies
Canadian roadside coverage and benefits may differ from the U.S. coverage. If you require more information, please refer to the coverage section of your warranty guide, call us in Canada at 1-800-665-2006, or visit our website at www.ford.ca. Sykes Assistance Services Corporation administers the Roadside Assistance program. You must receive covered services in Canada or the continental United States. Coverage extends to vehicles that use public, non-seasonal, annually traveled roadways. Roadside Assistance coverage does not extend to vehicles involved in cross-country driving, logging, autocross and any other form of off-road use. Well maintained roads and surfaces help ensure safe travel for the supplier, and allow their representatives to perform service as per the standard operating procedures. In Remote Locations If our supplier cannot take your vehicle by road to the nearest authorized dealership, transportation by rail or water may be necessary. The program covers a tow to the dock or rail terminal and also to the dealership at the end of the trip. For rail or water transportation, however, contact your authorized dealer to confirm if you are eligible for additional coverage before you authorize or pay for the service. Call the Ford Roadside Assistance at 1-800-665-2006 for additional information. HAZARD WARNING FLASHERS Note: If used when the vehicle is not running, the battery will lose charge. There may be insufficient power to restart your vehicle.
The hazard warning button is located on the instrument panel. Use it when your vehicle is
creating a safety hazard for other motorists. • Press the button to turn on the hazard
warning function, and the front and rear direction indicators will flash.
• Press the button again to turn them
off.
FUEL SHUTOFF
WARNING
Failure to inspect and, if necessary, repair fuel leaks after a collision may increase the risk of fire and serious injury. Ford Motor Company recommends that the fuel system be inspected by an authorized dealer after any collision.
In the event of a moderate to severe collision, this vehicle is equipped with a fuel pump shut-off feature that stops the flow of fuel to the engine. Not every impact will cause a shut-off. Should your vehicle shut off after a collision, you may restart your vehicle by doing the following: 1. Turn the ignition off. 2. Turn the ignition to crank. 3. Turn the ignition off. 4. Turn the ignition on again to re-enable
the fuel pump.
JUMP STARTING THE VEHICLE
WARNINGS
The gases around the battery can explode if exposed to flames, sparks or lit cigarettes. An explosion could result in personal injury or vehicle damage.
156
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
Roadside Emergencies
WARNINGS
Batteries contain sulfuric acid which can burn skin, eyes and clothing, if contacted. Use only an adequate-sized cable with insulated clamps.
Note: Do not disconnect the battery from your vehicle’s electrical system. Preparing Your Vehicle Note: Do not attempt to push-start your automatic transmission vehicle. Automatic transmissions do not have push-start capability. Attempting to push-start a vehicle with an automatic transmission may cause transmission damage. Note: Use only a 12-volt supply to start your vehicle. Note: Do not disconnect the battery of the disabled vehicle as this could damage the vehicle's electrical system. Park the booster vehicle close to the hood of the disabled vehicle, making sure the two vehicles do not touch, and switch off all accessories. Connecting the Jumper Cables
WARNING
Do not attach the cables to fuel lines, engine rocker covers, the intake manifold or electrical components as grounding points. Stay clear of moving parts. To avoid reverse polarity connections, make sure that you correctly identify the positive (+) and negative (-) terminals on both the disabled and booster vehicles before connecting the cables.
Note: In the illustration, the bottom vehicle represents the booster vehicle.
1. Connect the positive (+) jumper cable
to the positive (+) terminal of the discharged battery.
2. Connect the other end of the positive (+) cable to the positive (+) terminal of the assisting battery.
3. Connect the negative (-) cable to the negative (-) terminal of the assisting battery.
4. Make the final connection of the
negative (-) cable to an exposed metal part of the stalled vehicle's engine, or connect the negative (-) cable to a ground connection point if available.
157
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
4213E142664Roadside Emergencies
WARNING
Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped.
A spark may cause an explosion of the
gases that surround the battery.
Jump Starting
1. Start the engine of the booster vehicle
and rev the engine moderately, or press
the accelerator gently to keep your
engine speed between 2000 and 3000
rpms, as shown in your tachometer.
2. Start the engine of the disabled vehicle. 3. After starting the disabled vehicle, run both vehicle engines for an additional three minutes before disconnecting the jumper cables.
Removing the Jumper Cables Remove the jumper cables in the reverse order that they were connected.
1. Remove the jumper cable from the ground metal surface or connecting point, if available.
2. Remove the jumper cable on the
negative (-) terminal of the booster vehicle's battery.
3. Remove the jumper cable from the positive (+) terminal of the booster vehicle's battery.
4. Remove the jumper cable from the positive (+) terminal of the disabled vehicle's battery.
After starting your vehicle and removing the jumper cables, allow it to idle for several minutes so the battery can recharge.
158
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
E1304314132E142665Roadside Emergencies
POST-CRASH ALERT SYSTEM (If Equipped)
The system flashes the turn signal lamps and sounds the horn (intermittently) in the event of a serious impact that deploys an airbag (front, side, side curtain or Safety Canopy) or the safety belt pretensioners. The horn and lamps will turn off when: • •
The hazard control button is pressed The panic button (if equipped) is pressed on the remote entry transmitter Your vehicle runs out of power
• Spinout Detection If a spinout is detected, the vehicle comes to a stop and the hazard warning flashers come on. The message Spinout Detected Hazards Activated will also appear on the instrument cluster. The message may not appear if your vehicle runs out of power. Once the hazard warning flashers have been activated, you can turn them off by: • Pressing the hazard warning flasher
button
• Pressing the remote control unlock
button
• Pressing the remote control panic
button
• Cycling the ignition on and off twice
159
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
Customer Assistance
GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
Online
Additional information and resources are
available online at www.fordowner.com
These are some of the items that can be found online: • U.S. dealer locator by Dealer Name,
City/State or Zip Code.
Ford Extended Service Plans. Ford Genuine Accessories. Service specials and promotions.
• Owner Manuals.
• Maintenance Schedules.
• Recalls.
•
•
•
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Twitter
@FordServiceCA (English Canada)
@FordServiceQC (Quebec)
Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:
1. Contact your Sales Representative or
Service Advisor at your selling/servicing
authorized dealer.
If your inquiry or concern remains
unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.
If you require assistance or clarification
on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.
3.
2.
160
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
Customer Assistance
•
In order to help us serve you better, please have the following information available when contacting a Customer Relationship Center: • Vehicle Identification Number. •
Your telephone number (home and business). The name of the authorized dealer and city where located. The vehicle’s current odometer reading.
• In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states. In the United States, a warranty dispute must be submitted to the BBB AUTO LINE before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle.
California Civil Code Section 1793.22(b)
presumes that the manufacturer has had
a reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within the first 18
months of ownership of a new vehicle or
the first 18000 miles (29 000 km),
whichever occurs first:
1. Two or more repair attempts are made
on the same non-conformity likely to
cause death or serious bodily injury OR
2. Four or more repair attempts are made
on the same nonconformity (a defect
or condition that substantially impairs
the use, value or safety of the vehicle)
OR
3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time).
In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity
at the following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
161
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
Customer Assistance
THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined earlier in this chapter in the Getting the Services you need section, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts – mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement is not reached during mediation or you do not want to participate in mediation, and if your claim is eligible, you may participate in the arbitration process. An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing. Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file your claim with the BBB. You are not bound by the decision, and may reject the decision and proceed to court where all findings of the BBB Auto Line dispute, and decision, are admissible in the court action. Should you choose to accept the BBB AUTO LINE decision, Ford is then bound by the decision, and must comply with the decision within 30 days of receipt of your acceptance letter. BBB AUTO LINE Application: Using the information provided below, please call or write to request a program application. You will be asked for your name and address, general information about your new vehicle, information about your warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note: Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
162
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
Customer Assistance
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel.
If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact our Customer Relationship Center.
The use of leaded fuel in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using leaded fuel may
also result in difficulty importing your
vehicle back into the United States.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
163
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
Customer Assistance
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: +971 4 3326084
Toll-Free Number of the Kingdom of Saudi
Arabia: 800 8971409
Local Telephone Number of Kuwait:
24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Motor Company Export
Operations & Global Growth Initiatives by
emailing [email protected].
If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST Helm, Incorporated can also be reached by their website: www.helminc.com (Items in this catalog may be purchased by credit card, check or money order.) Obtaining a French Owner’s Manual French Owner’s Manual can be obtained from your authorized dealer or by contacting Helm, Incorporated using the contact information listed previously in this section. REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company.
164
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
E142557Customer Assistance
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to
http://www.safercar.gov; or write
to:
Administrator
1200 New Jersey Avenue,
Southeast
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from http://www.safercar.gov. REPORTING SAFETY DEFECTS (CANADA ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada.
Transport Canada Contact Information
Website Phone
http://www.tc.gc.ca/eng/roadsafety/menu.htm
1–800–333–0510
165
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
Fuses
Luggage Compartment Fuse Box
FUSE BOX LOCATIONS Engine Compartment Fuse Box The fuse box is located in the engine compartment. See Maintenance (page 177). Passenger Compartment Fuse Box
The fuse box is located below the glove box.
The fuse box is located in the luggage compartment on the right-hand side. Remove the fuse box cover to gain access to the fuses.
166
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
E159113E163779Fuses
FUSE SPECIFICATION CHART Engine Compartment Fuse Box
Fuse
F1
F2
F3
F4
F5
F6
F7
F8
F9
Fuse Rating
Circuits protected
40A**
30A**
30A**
Not used Not used Not used Not used Not used Not used Anti-lock brake system
Stability control
Heated rear window
167
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
E157389Fuse
F10
F11
F12
F13
F14
F15
F16
F17
F18
F19
F20
F21
F22
F23
F24
F25
F26
F27
F28
Fuses
Fuse Rating
Circuits protected
40A**
20A**
30A**
30A**
40A**
20A**
40A**
20A**
5A*
15A*
5A*
15A* 10A
5A* 10A
5A*
15A*
25A*
Blower motor
Rear floor console auxiliary power point Cargo area auxiliary power point (van only, vehicles with Start/Stop) Powertrain control module
Starter relay
Heated windshield (right-hand)
Cargo area auxiliary power point (van only, vehicles without Start/Stop) Luggage compartment auxiliary power point (Tourneo, vehicles without Start/Stop) Heated windshield (left-hand)
Floor console auxiliary power point
Not used Anti-lock brake system Stability Control Horn
Stop lamp switch
Battery monitor system (1.6 GTDI engine only)
Power supply voltage (powertrain control module 2.5 L engine only) Relay coils
Not used Power mirrors (without door control unit) Engine control relay coil feed (2.5 L engine only)
Air conditioning clutch
Rear power window (without door control unit)
168
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
Fuses
Fuse Rating
Circuits protected
25A* 5A
15A*
10A*
10A* 15A
10A* 5A
5A*
15A*
5A*
20A*
15A*
15A*
15A*
10A*
40A** 7.5A
Front power window (without door control unit)
Ignition switch position II output (van only) Not used Engine control module
Engine control module
Fuel injectors
Filter Heater Engine control module (DV6 and Fox engine only)
Active grill shutter (1.6 GTDI and 2.5L engine only) Parking assist control module (van only)
Engine control module Transmission control module Not used Electronic power assist steering
Body control module
Rear window wiper
Heated front seat (wagon only)
Headlamp control module
Heated washer nozzle
Windshield wiper
Heated exterior mirror (without door control unit) Body control module
Fuse
F29
F30
F31
F32
F33
F34
F35
F36
F37
F38
F39
F40
F41
F42
F43
F44
F45
F46
F47
F48
25A* *Mini fuses **Cartridge fuses
169
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
Fuses
Relay
Circuits switched
R1
R2
R3
R4
R5
R6
R7
R8
R9
R10
R11
R12
R13
R14
R15
R16
Not used Horn Not used Not used Rear window wiper Not used Heated windshield Accessory delay Not used Starter motor Air conditioning clutch Cooling fan Blower motor Electronic engine control Heated rear window Ignition
170
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
Fuses
Passenger Compartment Fuse Box
Fuse
F56
F57
F58
F59
F60
Fuse Rating
Circuits protected
20A
5A 10A
Fuel pump Not used Not used Passive anti-theft system transceiver Interior lamp Driver door switch pack Glove compartment lamp
171
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
E129926Fuses
Fuse
Fuse Rating
Circuits protected
F61
F62
F63
F64
F65
F66
F67
F68
F69
F70
F71
F72
F73
F74
F75
F76
F77
F78
F79
F80
F81
5A
10A 20A 7.5A
5A 20A 10A
7.5A 7.5A
15A 15A 10A 20A 5A 15A
5A
Overhead console switch bank Not used Autowipers Auto-dimming interior mirror Not used Not used Liftgate release Front door double locking and unlock relay SYNC Front display interface module Global positioning system module Not used Instrument panel cluster Central locking relay Heating control head (manual air conditioning) Dual automatic temperature control Steering wheel module Data link connector Battery backup sounder High beam headlamp Front fog lamp Reversing lamp Washer pump Not used Audio unit DVD navigation system Touchscreen Hazard flasher switch Door lock switch Not used Power sunroof
172
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
Fuses
Fuse
Fuse Rating
Circuits protected
F82
F83
F84
F85
F86
F87
F88
F89
20A 20A 20A 7.5A 10A
25A
interior motion sensor Washer pump (ground fuse) Central locking (ground fuse) Double locking (ground fuse) Ignition switch Airbag module Occupant classification system Passenger airbag deactivation indicator Not used Body control module KL30 supply Not used
Load Compartment Fuse Box
Fuse
F1
F2
F3
F4
F5
Fuse Rating
Circuits protected
10A 25A 25A 25A
Rear heating, ventilation and air conditioning Driver seat adjuster Driver door module Passenger door module Not used
173
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
E129927Fuse
F6
F7
F8
F9
F10
F11
F12
F13
F14
F15
F16
F17
F18
F19
F20
F21
F22
F23
F24
F25
F26
F27
F28
F29
F30
F31
Fuses
Fuse Rating
Circuits protected
25A 25A
40A 40A
5A 5A
Door control unit rear left Door control unit rear right Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Rear blower motor Accessories Trailer tow module Not used Not used Rear view camera Parking aid Not used
174
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
Fuses
Fuse Rating
Circuits protected
15A 15A
20A
7.5A
Not used Not used Driver heated seat Passenger heated seat Not used Power sunblind Not used Not used Rear heating, ventilation and air conditioning module ignition feed Not used Not used Not used Not used Not used Not used
Circuits switched
Ignition switch Rear heating, ventilation and air conditioning motor Not used Not used Not used Not used
Fuse
F32
F33
F34
F35
F36
F37
F38
F39
F40
F41
F42
F43
F44
F45
F46
Relay
R1
R2
R3
R4
R5
R6
175
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
Fuses
CHANGING A FUSE Fuses
WARNING
Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage rating can cause severe wire damage and could start a fire.
If electrical components in the vehicle are not working, a fuse may have blown. Blown fuses are identified by a broken wire within the fuse. Check the appropriate fuses before replacing any electrical components.
Standard Fuse Amperage Rating and Color
Color
Fuse rating
Micro fuses
Dual micro fuses
M-type fuses
J-type fuses
5A 7.5A 10A 15A 20A 25A 30A 40A 50A 60A
Tan Brown Red Blue Yellow White Green
Grey
Light Blue
White Pink Green
Blue White Pink Green Red Yellow
Tan Brown Red Blue
176
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
E142430Maintenance
Working with the Engine Off 1. Set the parking brake and shift to park
(P).
2. Switch off the engine. 3. Block the wheels. Working with the Engine On
WARNING
To reduce the risk of vehicle damage and/or personal burn injuries, do not start your engine with the air cleaner
removed and do not remove it while the engine is running.
1. Set the parking brake and shift to park
(P).
2. Block the wheels OPENING AND CLOSING THE HOOD Opening the Hood
GENERAL INFORMATION Have your vehicle serviced regularly to help maintain its roadworthiness and resale value. There is a large network of authorized dealers that are there to help you with their professional servicing expertise. We believe that their specially trained technicians are best qualified to service your vehicle properly and expertly. They are supported by a wide range of highly specialized tools developed specifically for servicing your vehicle. To help you service your vehicle, we provide scheduled maintenance information which makes tracking routine service easy. See Scheduled Maintenance (page 384). If your vehicle requires professional service, an authorized dealer can provide the necessary parts and service. Check your warranty information to find out which parts and services are covered. Use only recommended fuels, lubricants, fluids and service parts conforming to specifications. Motorcraft® parts are designed and built to provide the best performance in your vehicle. Precautions • Do not work on a hot engine. • Make sure that nothing gets caught in
moving parts.
• Do not work on a vehicle with the
engine running in an enclosed space, unless you are sure you have enough ventilation. Keep all open flames and other burning material (such as cigarettes) away from the battery and all fuel related parts.
•
1. Open the front door. 2. Pull the hood release handle.
177
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
E164919Maintenance
3. Move the catch to the left.
4. Open the hood and support it with the
support rod.
Closing the Hood 1. Remove the support rod from the catch
and secure correctly.
2. Lower the hood and allow it to drop
under its own weight for the last 8
inches to 12 inches (20 centimeters
to 30 centimeters).
Note: Make sure the hood is fully closed.
178
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
E164920E87786Maintenance
UNDER HOOD OVERVIEW - 1.6L
Engine coolant reservoir*: See Engine Oil Check (page 181). Engine oil filler cap*: See Engine Oil Dipstick (page 181). Engine oil dipstick*: See Engine Oil Dipstick (page 181). Brake and clutch fluid reservoir*: See Brake Fluid Check (page 184). Battery: See Changing the 12V Battery (page 185). Engine compartment fuse box: See Fuses (page 166). Air cleaner: See Changing the Engine Air Filter (page 196). Windshield and rear window washer fluid reservoir: See Washer Fluid Check (page 184).
* The filler caps and the engine oil dipstick are colored for easy identification.
179
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
AHGDBCEFE163400Maintenance
UNDER HOOD OVERVIEW - 2.5L
Engine coolant reservoir*: See Engine Coolant Check (page 182). Engine oil filler cap*: See Engine Oil Dipstick (page 181). Engine oil dipstick*: See Engine Oil Dipstick (page 181). Brake and clutch fluid reservoir*: See Brake Fluid Check (page 184). Battery: See Changing the 12V Battery (page 185). Engine compartment fuse box: See Fuses (page 166). Air cleaner: See Changing the Engine Air Filter (page 196). Windshield and rear window washer fluid reservoir: See Washer Fluid Check (page 184).
* The filler caps and the engine oil dipstick are colored for easy identification.
180
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
BCAHGDEFE166456Maintenance
ENGINE OIL DIPSTICK
Minimum Maximum
ENGINE OIL DIPSTICK - 2.5L
3. Remove the dipstick and wipe it with
a clean, lint free cloth. Replace the dipstick and remove it again to check the oil level.
If the oil level is at the minimum mark, add oil immediately. See Capacities and Specifications (page 237). Do not use supplemental engine oil additives because they are unnecessary and could lead to engine damage that may not be covered by your vehicle warranty. Note: Make sure that the oil level is between the minimum and the maximum marks. Note: The oil consumption of new engines reaches its normal level after approximately 3000 mi (5,000 km). Adding Engine Oil
Minimum Maximum
ENGINE OIL CHECK 1. Make sure that your vehicle is on level
ground.
2. Check the oil level before starting the
engine, or switch the engine off and wait 15 minutes for the oil to drain into the oil pan.
Only use oils certified for gasoline engines by the American Petroleum Institute (API). An oil with this trademark symbol conforms to the current engine and emission system protection standards and fuel economy requirements of the International Lubricants Specification Advisory Council (ILSAC), comprised of U.S. and Japanese automobile manufacturers.
181
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
ABE134114E142462E142732Maintenance
WARNINGS
Only add oil when the engine is cold. If the engine is hot, wait 10 minutes for the engine to cool down. Do not remove the filler cap when the engine is running.
1. Remove the engine oil filler cap. 2. Add engine oil that meets Ford
specifications. See Capacities and Specifications (page 237).
3. Replace the engine oil filler cap. Turn
it clockwise until you feel a strong resistance.
Note: Do not add oil further than the maximum mark. Oil levels above the maximum mark may cause engine damage. Note: Soak up any spillage with an absorbent cloth immediately. OIL CHANGE INDICATOR RESET Resetting the Oil Life Monitoring System Only reset the oil life monitoring system after changing the engine oil and oil filter. 1. Switch the ignition on. Do not start the engine. For vehicles with push-button start, press and hold the start button for two seconds without pressing the brake pedal. Do not start the engine.
2. Press the accelerator and brake pedals
at the same time.
3. Keep the accelerator and brake pedals
fully pressed.
4. After three seconds, a message
confirming that the reset is in progress will be displayed.
5. After 25 seconds, a message
confirming that the reset is complete will be displayed.
6. Release the accelerator and brake
pedals.
7. The message confirming that the reset is complete will no longer be displayed. 8. Switch the ignition off. For vehicles with
push-button start, press the start button to switch the ignition off. ENGINE COOLANT CHECK Checking the Engine Coolant When the engine is cold, check the concentration and level of the engine coolant at the intervals listed in the scheduled maintenance information. See Scheduled Maintenance (page 384). Note: Make sure that the level is between the MIN and MAX marks on the coolant reservoir. Note: Coolant expands when it is hot. The level may extend beyond the MAX mark. Note: If the level is at the MIN mark, below the MIN mark, or empty, add coolant immediately. See Adding Engine Coolant in this chapter. The coolant concentration should be maintained within 48% to 50%, which equates to a freeze point between -29.2°F (-34°C) and -34.5°F (-37°C). Note: For best results, coolant concentration should be tested with a refractometer, for example Robinair® coolant and battery refractometer 75240. We do not recommend the use of hydrometers or coolant test strips for measuring coolant concentrations. Note: Automotive fluids are not interchangeable. Do not use engine coolant, antifreeze or windshield washer fluid outside of its specified function and vehicle location.
182
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
Maintenance
Adding Engine Coolant WARNINGS
Do not add engine coolant when the engine is hot. Steam and scalding liquids released from a hot cooling system can burn you badly. Also, spilling coolant on hot engine parts can burn you.
Do not put engine coolant in the windshield washer fluid reservoir. If sprayed on the windshield, engine
coolant could make it difficult to see through the windshield.
Do not add coolant further than the MAX mark. To reduce the risk of personal injury, make sure the engine is cool before unscrewing the coolant pressure relief cap. The cooling system is under pressure; steam and hot liquid can come out forcefully when the cap is loosened slightly.
Note: Do not use stop leak pellets, cooling system sealants or additives as they can cause damage to the engine cooling or heating systems. The vehicle warranty does not cover this damage. Note: During normal vehicle operation, the engine coolant may change color from orange to pink or light red. As long as the engine coolant is clear and uncontaminated, this color change does not indicate that the engine coolant has degraded or that you drain the engine coolant, flush the system or replace the engine coolant.
• Do not mix different colors or types of coolant in your vehicle. Make sure the correct coolant is used. Mixing of engine coolants may harm the engine’s cooling system. The use of incorrect coolant may harm engine and cooling system components and may void the warranty. Use prediluted engine coolant meeting the Ford specification. See Capacities and Specifications (page 237). In case of emergency, you can add a large amount of water without engine coolant in order to reach a vehicle service location. In this instance, you must have the cooling system drained, chemically cleaned with Motorcraft Premium Cooling System Flush, and refilled with engine coolant as soon as possible. Water alone (without engine coolant) can cause engine damage, for example corrosion, overheating or freezing.
•
• Do not use alcohol, methanol, brine or any engine coolants mixed with alcohol or methanol antifreeze. Alcohol and other liquids can cause engine damage, for example overheating or freezing.
• Do not add extra inhibitors or additives to the coolant. These can be harmful and compromise the corrosion protection of the engine coolant.
Unscrew the cap slowly. Any pressure will escape as you unscrew the cap. Whenever you add coolant, check the coolant level in the coolant reservoir the next few times you drive the vehicle. If necessary, add enough prediluted engine coolant to bring the coolant level to the correct level. Recycled Engine Coolant We do not recommend the use of recycled engine coolant since a Ford-approved recycling process is not yet available.
183
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
Maintenance
Used engine coolant should be disposed of in an appropriate manner. Follow your community’s regulations and standards for recycling and disposing of automotive fluids. Severe Climates If you drive in extremely cold climates: • It may be necessary to have a Ford authorized dealer increase the coolant concentration above 50%.
• A coolant concentration of 60% will
provide improved freeze point protection. Engine coolant concentrations above 60% will decrease the overheat protection characteristics of the engine coolant and may cause engine damage
If you drive in extremely hot climates: It may be necessary to have a Ford • authorized dealer decrease the coolant concentration to 40%.
• A coolant concentration of 40% will
provide improved overheat protection. Engine coolant concentrations below 40% will decrease the corrosion or freeze protection characteristics of the engine coolant and may cause engine damage.
Vehicles driven year-round in non-extreme climates should use prediluted engine coolant for optimum cooling system and engine protection. AUTOMATIC TRANSMISSION FLUID CHECK The automatic transmission does not have a transmission fluid dipstick.
Have an authorized dealer check and change the transmission fluid at the correct service interval. See Scheduled Maintenance (page 384). Your transmission does not consume fluid. However, if the transmission slips, shifts slowly or if you notice a sign of leaking fluid, contact an authorized dealer. Do not use supplemental transmission fluid additives, treatments or cleaning agents. The use of these materials may affect transmission operation and result in damage to internal transmission components. BRAKE FLUID CHECK Fluid levels between the MIN and MAX lines are within the normal operating range; there is no need to add fluid. If the fluid levels are outside of the normal operating range, the performance of the system could be compromised; seek service from your authorized dealer immediately. POWER STEERING FLUID CHECK Your vehicle is equipped with an electric power steering (EPS) system. There is no fluid reservoir to check or fill. WASHER FLUID CHECK Note: The reservoir supplies the front and rear washer systems. When adding fluid, use a mixture of washer fluid and water to help prevent freezing in cold weather and improve the cleaning capability. We recommend that you use only high quality washer fluid. For information on fluid dilution, refer to the product instructions.
184
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
Maintenance
CHANGING THE 12V BATTERY
WARNINGS
Batteries normally produce explosive gases which can cause personal injury. Therefore, do not allow
flames, sparks or lighted substances to come near the battery. When working near the battery, always shield your face and protect your eyes. Always provide proper ventilation.
When lifting a plastic-cased battery, excessive pressure on the end walls could cause acid to flow through the vent caps, resulting in personal injury and damage to the vehicle or battery. Lift the battery with a battery carrier or with your hands on opposite corners.
Keep batteries out of reach of children. Batteries contain sulfuric acid. Avoid contact with skin, eyes or
clothing. Shield your eyes when working near the battery to protect against possible splashing of acid solution. In case of acid contact with skin or eyes, flush immediately with water for a minimum of 15 minutes and get prompt medical attention. If acid is swallowed, call a physician immediately.
Your vehicle is equipped with a Motorcraft® maintenance-free battery which normally does not require additional water during its life of service. Note: If your battery has a cover/shield, make sure it is reinstalled after the battery has been cleaned or replaced. Note: See an authorized dealer for low voltage battery access, testing, or replacement.
When a low voltage battery replacement is necessary, see an authorized dealer to replace the low voltage battery with a Ford recommended replacement low voltage battery that matches the electrical requirements of the vehicle To ensure proper operation of the battery management system (BMS), do not allow a technician to connect any electrical device ground connection directly to the low voltage battery negative post. A connection at the low voltage battery negative post can cause inaccurate measurements of the battery condition and potential incorrect system operation. Note: If a person adds electrical or electronic accessories or components to the vehicle, the accessories or components may adversely affect the low voltage battery performance and durability and may also affect the performance of other electrical systems in the vehicle. For longer, trouble-free operation, keep the top of the battery clean and dry. Also, make certain the battery cables are always tightly fastened to the battery terminals. If you see any corrosion on the battery or terminals, remove the cables from the terminals and clean with a wire brush. You can neutralize the acid with a solution of baking soda and water. When a battery replacement is required, the battery should only be replaced with a Ford recommended replacement battery that matches the electrical requirements of the vehicle. Because your vehicle’s engine is electronically-controlled by a computer, some engine control settings are maintained by power from the low voltage battery. Some engine computer settings, like the idle trim and fuel trim strategy, optimize the driveability and performance of the engine. Some other computer settings, like the clock and radio station
185
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
Maintenance
presets, are also maintained in memory by power from the low voltage battery. When a technician disconnects and connects the low voltage battery, these settings are erased. Complete the following procedure in order to restore the settings: 1. With the vehicle at a complete stop,
set the parking brake.
2. Shift the transmission into P. 3. Turn off all accessories. 4. Step on the brake pedal and start the
vehicle.
5. Run the engine until it reaches normal
operating temperature. While the engine is warming up, complete the following: Reset the clock. See Audio System (page 242). Reset the power windows bounce-back feature. See Windows and Mirrors (page 67). Reset the radio station presets. See Audio System (page 242).
6. Allow the engine to idle for at least one minute. If the engine turns off, step on the accelerator to start the engine.
7. While the engine is running, step on the brake pedal and shift the transmission to N.
8. Allow the engine to run for at least one minute by pressing on the accelerator pedal.
9. Drive the vehicle at least 10 miles (16
kilometers) to completely relearn the
idle and fuel trim strategy.
Note: If you do not allow the engine to relearn the idle and fuel trim strategy, the idle quality of your vehicle may be adversely affected until the engine computer eventually relearns the idle trim and fuel trim strategy.
Note: Always dispose of automotive batteries in a responsible manner. Follow your local authorized standards for disposal. Call your local authorized recycling center to find out more about recycling automotive batteries. Note: It is recommended that the negative battery cable terminal be disconnected from the battery if you plan to store your vehicle for an extended period of time. CHECKING THE WIPER BLADES