2015 Ford Fusion Owners Manual

SYNC phone menu on-screen.

2. Scroll to Mobile Apps and press OK to access a list of available applications.

3. Scroll through the list of available

applications and press OK to select a particular app.

4. Once an app is running through SYNC,

you can access an app’s menu by pressing the MENU button to first access the SYNC menu.

5. Select "SYNC-Media" by pressing OK. 6. Scroll until " Menu" is displayed (such as, Pandora Menu), then press OK. From here, you can access an application's features, such as Thumbs up and Thumbs down. For more information, please visit www.SYNCMyRide.com.

SYNC AppLink Note: This feature is only available in the United States. Note: You must pair and connect your smartphone to SYNC to access AppLink. Note: iPhone users need to connect the phone to the USB port in order to start the application. We recommend you lock your iPhone after starting an application. Note: The AppLink feature is not available if your vehicle is equipped with the MyFord Touch or MyLincoln Touch system. Note: Depending on your display type, you can access AppLink from the media menu, the phone menu, or by using voice commands. Once an app is running through AppLink, you can control main features of the app through voice commands and steering wheel controls.

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SYNC™

USING SYNC™ WITH YOUR MEDIA PLAYER You can access and play music from your digital music player over your vehicle's speaker system using the system's media menu or voice commands. You can also sort and play your music by specific categories, such as artist and album. Note: The system is capable of indexing up to 6,000 songs. SYNC is capable of hosting nearly any digital media player including: iPod®, Zune™, Plays from device players, and most USB drives. SYNC also supports audio formats, such as MP3, WMA, WAV and ACC. Connecting Your Digital Media Player to the USB Port Note: If your digital media player has a power switch, make sure you switch it on before plugging it in. To Connect Using Voice Commands 1. Plug the device into the USB port. 2. Press the voice icon and when

prompted, say "USB".

3. You can now play music by saying any

of the appropriate voice commands. See the media voice commands.

To Connect Using the System Menu 1. Plug the device into the USB port. 2. Press AUX and then MENU to enter

the media menu.

3. Scroll to Select Source. Press OK. 4. Scroll to USB. Press OK. 5. Depending on how many digital media

files are on your connected device, Indexing may appear in the radio display. When indexing is complete, the screen returns to the Play menu.

To Access Using the Media Menu 1. Press the AUX button on the center

2. Press MENU to access the SYNC

console.

menu.

3. Select "SYNC-Media" by pressing OK. 4. Scroll to Mobile Apps and press OK to access a list of available applications.

5. Scroll through the list of available

applications and press OK to select a particular app.

6. Once an app is running through SYNC,

you can access an app’s menu by pressing the MENU button to first access the SYNC menu.

7. Select "SYNC-Media" by pressing OK. 8. Scroll until " Menu" is displayed (such as, Pandora Menu), then press OK. From here, you can access an application's features, such as Thumbs up and Thumbs down. For more information, please visit www.SYNCMyRide.com.

To Access Using Voice Commands 1. Press the voice icon. 2. When prompted, say "Mobile Apps". 3. Say the name of the application after

the tone.

4. The app should start. While an app is running through SYNC, you can press the voice button and speak commands specific to the app, such as "Play Station Quickmix". Say "Help" to discover available voice commands.

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"USB"

"Play playlist "1,2

"Play previous folder"3
"Play previous track"

"Play song "1,2

"Play track "1,2

"Refine album "1,2

"Refine artist "1,2

"Refine song "1,2

"Refine track "1,2

"Repeat off" "Repeat on"

"Search album "1,2

"Search artist "1,2

"Search genre "1,2

"Search song "1,2

"Search track "1,2

"Shuffle off" "Shuffle on"

SYNC™

Tracks Explore USB Similar Music

Press OK and scroll through selections of: • Play All • Albums • Genres • Playlists • • • • Return What's Playing? At any time when a track is playing, you can press the voice icon and ask the system "What's playing?". The system reads the metadata tags (if populated) of the playing track to you. Media Voice Commands

Press the voice icon. When prompted, say "USB", then any of the following:

"USB"

"Autoplay off" "Autoplay on" "Connections"

"Pause" "Play"

"Play album "1,2

"Play all"

"Play artist "1,2

"Play genre "1,2

"Play next folder"3
"Play next track"

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"USB"

"Similar music" "What's playing?"

1 is a dynamic listing, meaning that it could be the name of anything, such as a group, artist or song. 2 This voice command is not available until indexing is complete. 3 This voice command is only available in folder mode.

"Autoplay"

"Search genre" or "Play genre"

"Similar music"

"Search" or "Play" artist, track or album "Refine"

Voice command guide

Turn autoplay on to listen to music processed during indexing. Turn autoplay off to allow the indexing process to finish before the system plays any of your music.* The system searches all the data from your indexed music and, if available, begins to play the chosen type of music. You can only play genres of music that are present in the GENRE metadata tags that you have on your digital media player. The system compiles a playlist and then plays music similar to what is currently playing from the USB port using indexed metadata information. The system searches for specific artist, track or album information from the music indexed through the USB port. This allows you to make your previous command more specific. For example, if you asked to search and play all music by a certain artist, you could then say, "Refine album" and choose a specific album from the list to view. If you then select Play, the system only plays music from that specific album.

*Indexing times can vary from device to device and with regard to the number of songs the system needs to process.

Press the voice icon. When prompted, say, "Bluetooth audio", then any of the following:

"BLUETOOTH AUDIO"

"Connections"

"Pause" "Play"

"Play next track"

"Play previous track"

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SYNC™

Media Menu Features The media menu allows you to select your media source, how to play your music (such as by artist, genre, shuffle or repeat),

and also to add, connect or delete devices. 1. Press AUX and then MENU to enter

the media menu.

2. Scroll to cycle through:

When you select:

Play Menu

Select Source

Media Settings

Mobile Apps

You can:

Play your music by artist, album, genre, playlist, track, similar music or play all music. You can also choose to Explore USB to view the supported digital music files on your playing device. Select and play music from your USB port, auxiliary input jack (line in) or stream music from your Bluetooth-enabled phone. SYNC USB: Press OK to access music plugged into your USB port. You can also plug in devices to charge them (if supported by your device). Once connected, the system indexes any readable media files.1
Bluetooth Audio: This is a phone-dependent feature that allows you to stream music playing on your Bluetooth- enabled phone. If supported by your device, you can press SEEK to play the previous or next track. SYNC Line In: Press OK to select and play music from your portable music player over your vehicle's speakers.2
Choose to shuffle or repeat your music and select your Autoplay settings. Once you turn these selections on, they remain on until you turn them off. Press SEEK to play the previous or next track.3
Shuffle: Press OK to shuffle available media files in the current playlist. To shuffle all media tracks, you must select Play All in the play menu and then select Shuffle. Repeat: Press OK to repeat any song. Autoplay: Turn autoplay on to listen to music processed during indexing. Turn autoplay off to allow the indexing process to finish before the system plays any of your music.4
Interact with SYNC-capable mobile applications on your smartphone.

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SYNC™

You can:

When you select:

System Settings

Access Bluetooth Device menu listings (Add, Connect, Set as Primary, On and Off, Delete) as well as Advanced menu listings (prompts, languages, defaults, master reset, install application and system information). Press OK to exit the media menu.

Exit Media Menu 1The time required to complete this depends on the size of the media the system needs to index. If autoplay is on, you can listen to media processed during indexing. If autoplay is off, you cannot listen to music until the system finishes indexing media. SYNC is capable of indexing thousands of average size media and notifies you if it reaches the maximum indexing file size. 2If you have already connected a device to the USB port, you cannot access the line in feature. Some digital media players require both USB and line in ports to stream data and music separately. 3Some digital media players require both USB and line in ports to stream data and music separately 4Indexing times can vary from device to device and with regard to the number of songs the system needs to process.

Accessing Your Play Menu This menu allows you to select and play your media by artist, album, genre, playlist, track, similar music or even to explore what is on your USB device. Note: If your digital media player has a power switch, make sure you switch it on before plugging it in.

1. Press AUX and then MENU to enter

the media menu.

2. Scroll to Play. Press OK. If there are no media files to access, the display indicates there is no media. If there are media files, you have the following options:

When you select:

You can:

Play All

Artists

Play all indexed media (tracks) from your playing device in flat file mode, one at a time in numerical order. Press OK to select. The first track title appears in the display. Sort all indexed media by artist. Once selected, the system lists and then play all artists and tracks alphabetically. If there are fewer than 255 indexed artists, the system lists them alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically.

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SYNC™

When you select:

You can:

Albums

Genres

Playlists

Tracks

Explore USB

Similar Music*

1. Press OK to select. You can select to play All Artists or any indexed artist. 2. Scroll to choose the desired artist. Press OK. Sort all indexed media by albums. If there are fewer than 255 indexed albums, the system lists them alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press OK to enter the album menu and select from playing all albums or from any individual indexed album. 2. Scroll to choose the desired album. Press OK. Sort indexed music by genre (category) type. SYNC lists the genres alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press OK to select. 2. Scroll to select the desired genre. Press OK. Access your playlists (from formats, such as .ASX, .M3U, .WPL or .MTP). The system lists your playlists alphabetic- ally in flat-file mode. If there are more than 255, the system categorizes them alphabetically. 1. Press OK to select. 2. Scroll to select the desired playlist. Press OK. Search for and play a specific indexed track. SYNC lists your tracks alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetic- ally. 1. Press OK to select. 2. Scroll to select the desired track. Press OK. Explore all supported digital media on your media device connected to the USB port. You can only view media content which is compatible with SYNC; other files saved are not visible. 1. Press OK to select. 2. Scroll to explore indexed media on your flash drive. Play music similar to what is currently playing from the USB port. The system uses the metadata information of each song to compile a playlist for you.

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SYNC™

When you select:

You can:

Press OK to select. The system creates a new list of similar songs and begins playing. This feature does not include tracks with incomplete metadata information. Exit the current menu.

Return *With certain playing devices, if your metadata tags are not populated, the tracks are not available in voice recognition, play menu or similar music. However, if you place these tracks onto your playing device in "Mass Storage Device Mode", they are available in voice recognition, play menu browsing and similar music. The system places Unknown items into any unpopulated metadata tag.

System Settings Bluetooth Devices The Bluetooth Devices menu allows you to add, connect and delete a device as turn the Bluetooth feature on and off.

1. Press AUX and then MENU to enter

the media menu.

2. Scroll to System Settings. Press OK. 3. Scroll to Bluetooth Devices. Press OK.

When you select:

Add Bluetooth Device*

Connect Bluetooth Device

Set Bluetooth

Delete Device

Delete All Devices

You can: Pair more devices to the system. 1. Press OK to select and press OK again when Find SYNC appears in the display. 2. Follow the directions in your phone's manual to put your phone into discovery mode. A six-digit PIN appears in the display. 3. When prompted on your phone's six-digit display, enter the PIN. Connect a previously paired Bluetooth-enabled device. 1. Press OK to select and view a list of previously paired devices. 2. Scroll until you find the desired device, and then press OK to connect the device. Turn the Bluetooth feature on and off.** 1. Press OK and scroll to toggle between On and Off. 2. Make a selection, and then press OK. Delete a paired media device. 1. Press OK and scroll to select the device. 2. Press OK to confirm. Delete all previously paired devices.

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SYNC™

When you select:

You can:

Press OK to select. Exit the current menu.

Return *This is a speed-dependent feature. **Setting Bluetooth to off disconnects all Bluetooth devices and turns off all Bluetooth features.

Advanced The Advanced menu allows you to access and set prompts, languages, defaults and perform a master reset.

1. Press AUX and then MENU to enter

the media menu.

2. Scroll to System Settings. Press OK. 3. Scroll to Advanced. Press OK.

When you select:

Prompts

Languages

Factory Defaults

You can:

Have SYNC guide you by asking questions, helpful hints or ask you for a specific action. 1. Press OK to select and scroll to select between on or off. 2. Press OK when the desired selection appears in the display. SYNC takes you back to the Advanced menu. Choose from English, Français or Español. The displays and prompts are in the selected language. 1. Press OK to select and then scroll through the languages. 2. Press OK when the desired selection appears in the display. 3. If you change the language setting, the display indicates that the system is updating. When complete, SYNC takes you back to the Advanced menu. Return to the factory default settings. This selection does not erase your indexed information (phonebook, call history, text messages and paired devices). 1. Press OK to select. 2. Press OK again when Restore Defaults? appears in the display. 3. Press OK to confirm.

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SYNC™

When you select:

Master Reset

Application

Return

You can:

Completely erase all information stored on SYNC (all phonebook, call history, text messages and all paired devices) and return to the factory default settings. Download new software applications (if available) and then load the desired applications through your USB port. See the web site for more information. Exit the current menu.

SYNC™ TROUBLESHOOTING Your SYNC system is easy to use. However, should questions arise, see the tables below.

Use the website at any time to check your phone's compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours). Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for more information.

Issue

There is excessive back- ground noise during a phone call.

During a call, I can hear the other person but they cannot hear me.

SYNC is not able to down- load my phonebook.

Phone issues

Possible cause(s)

The audio control settings on your phone may be affecting SYNC perform- ance. This may be a possible phone malfunction.

This is a phone-dependent feature. This may be a possible phone malfunction.

Possible solution(s)

Review your phone's manual about audio adjustments.

Try turning off the device, resetting the device, removing the device's battery, then trying again. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again. Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. Use the SYNCmyphone feature available on the website.

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SYNC™

Phone issues

Possible cause(s)

This may be a limitation on your phone's capability.

Issue

The system says Phonebook Downloaded but the phonebook in SYNC is empty or missing contacts.

I am having trouble connecting my phone to SYNC.

This is a phone-dependent feature. This may be a possible phone malfunction.

Text messaging is not working on SYNC.

This is a phone-dependent feature.

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Possible solution(s)

Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. If the missing contacts are stored on your SIM card, try moving them to the device memory. Remove any pictures or special ring tones associ- ated with the missing contact. Depending upon your phone, you may have to grant SYNC permission to access your phonebook contacts. Make sure to confirm when prompted by your phone during the phonebook download. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again. Try deleting your device from SYNC, deleting SYNC from your device and trying again. Check the security and auto accept and prompt always settings relative to the SYNC Bluetooth connection on your phone. Update your device's firm- ware. Turn off the Auto phone- book download setting. Go to the website to review your phone's compatibility.

SYNC™

Phone issues

Possible cause(s) This may be a possible phone malfunction.

Issue

Issue

I am having trouble connecting my device.

USB and media issues

Possible cause(s) This may be a possible device malfunction.

SYNC does not recognize my device when I turn on the car.

This is a device limitation.

Bluetooth audio does not stream.

This is a phone-dependent feature. The device is not connected.

SYNC does not recognize music that is on my device.

Your music files may not contain the correct artist, song title, album or genre information.

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Possible solution(s) Try turning off the device, resetting the device or removing the device's battery, then trying again.

Possible solution(s) Try turning off the device, resetting the device, removing the device's battery, then trying again. Make sure you are using the manufacturer's cable. Make sure you insert the USB cable correctly into the device and the USB port. Make sure that the device does not have an auto- install program or active security settings. Make sure you are not leaving the device in your vehicle during very hot or cold temperatures. Review the device compatib- ility chart on the SYNC website to confirm your phone supports the Bluetooth audio streaming function. Make sure you correctly connect the device to SYNC, and that you have pressed play on your device. Make sure that all song details are populated.

SYNC™

Issue

USB and media issues

Possible cause(s)

Possible solution(s)

The file may be corrupted. The song may have copy- right protection, which does not allow it to play.

Some devices require you to change the USB settings from mass storage to MTP class.

Vehicle Health Report and Services (Traffic, Directions and Information) issues Possible solution(s)

Possible cause(s)

Issue

I received a text that I did not activate Vehicle Health Report.

You did not activate your account on the website. You may have the wrong VIN (vehicle identification number) listed.

I am unable to retrieve the report on the website, or I receive a system error.

The preferred dealer information did not load correctly.

I am unable to submit a report.

This could be due to your phone's compatibility. Bad signal strength. You did not register your phone correctly on the website.

I heard a commercial when I tried to use Traffic, Direc- tions and Information.

You did not activate this phone for this service. Your phone has ID blocker active.

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This is a free feature, but you must first register online to use it. Make sure that your VIN is correctly listed in your account. When you register your account, you must choose a preferred dealer. If it already lists a dealer, try selecting another dealer and logging out. Log back in, change it back to your preferred dealer, and retrieve the report. Update your cellular number in your account on the website. Make sure you have full signal strength and that your Bluetooth volume level has been turned up. Make sure the currently connected phone is registered on your SYNCMyRide account. Try deleting your phone and performing a clean pairing. This is a free feature, but you must first register online to use it.

SYNC™

Vehicle Health Report and Services (Traffic, Directions and Information) issues Possible solution(s)

Possible cause(s)

Issue

Turn off ID blocker on your phone as the system recog- nizes you by your phone number. Make sure the currently connected phone is the same one that is registered on your SYNCMyRide account.

Possible solution(s) Review the phone voice commands and the media voice commands at the beginning of their respective sections. After pressing the voice icon, wait until after the tone sounds and Listening appears before saying a command. Any command spoken before this does not register with the system. Review the media voice commands at the beginning of the media section. Say the song or artist exactly as listed. If you say "Play Artist Prince", the system does not play music by Prince and the Revolution or Prince and the New Power Generation. Make sure you are saying the complete title, such as "California remix featuring Jennifer Nettles".

Issue

SYNC does not understand what I am saying.

Voice command issues

Possible cause(s)

You may be using the wrong voice commands. You may be speaking too soon or at the wrong time.

SYNC does not understand the name of a song or artist.

You may be using the wrong voice commands. You may be saying the name differently than the way you saved it. The system may not be reading the name the same way you are saying it.

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SYNC™

Issue

Voice command issues

Possible cause(s)

SYNC does not understand or is calling the wrong contact when I want to make a call.

You may be using the wrong voice commands. You may be saying the name differently than the way you saved it. The system may not be reading the name the same way you are saying it. Contacts in your phonebook may be very short and similar, or they may contain special characters. Your phonebook contacts may be in CAPS.

Possible solution(s) If the song titles are in all CAPS, you have to spell them. LOLA requires you to say "L-O-L-A". Do not use special charac- ters in the title. The system does not recognize them. Review the Phone voice commands at the beginning of the phone section. Make sure you are saying the contacts exactly as they are listed. For example, if you save a contact as Joe Wilson, say "Call Joe Wilson". Using the SYNC phone menu, open the phonebook and scroll to the name SYNC is having trouble understanding. SYNC will read the name to you, giving you some idea of the pronunciation SYNC is expecting. The system works better if you list full names, such as "Joe Wilson" rather than "Joe". Do not use special charac- ters, such as 123 or ICE, as the system does not recog- nize them. If a contact is in CAPS, you have to spell it. JAKE requires you to say "Call J- A-K-E".

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SYNC™

Issue

AppLink Mobile Applica- tions: When I select "Find New Apps," SYNC does not find any applications.

AppLink issues Possible cause(s)

An AppLink capable phone is not connected to SYNC.

My phone is connected, but I still cannot find any apps.

AppLink-enabled apps are not installed and running on your mobile device.

My phone is connected, my app(s) are running, but I still cannot find any apps.

Sometime apps do not properly close and re-open their connection to SYNC, over ignition cycles, for example.

Possible solution(s)

Ensure you have a compat- ible smartphone; an Android with OS 2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher. Addition- ally, ensure your phone is paired and connected to SYNC in order to find AppLink-capable apps on your device. iPhone users must also connect to SYNC's USB port with an Apple USB cable. Ensure you have down- loaded and installed the latest version of the app from your phone's app store. Ensure the app is running on your phone. Some apps require you to register or login on the app on the phone before using them with AppLink. Also, some may have a "Ford SYNC" setting, so check the app's settings menu on the phone. Closing and restarting apps may help SYNC find the application if you cannot discover it inside the vehicle. On an Android device, if apps have an "Exit' or 'Quit' option, select that then restart the app. If the app does not have that option, you can also manually "Force Close" the app by going to the phone's settings

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SYNC™

AppLink issues Possible cause(s)

Issue

My Android phone is connected, my app(s) are running, I restarted them, but I still cannot find any apps.

There is a bluetooth bug on some order versions of the Android OS that may cause apps that were found on your previous vehicle drive to not be found again if you have not turned off bluetooth.

Possible solution(s)

menu, selecting 'Apps.' then finding the particular app and choosing 'Force stop.' Don't forget to restart the app afterwards, then select "Find New Apps" on SYNC. On an iPhone with iOS7+, to force close an app, double tab the home button then swipe up on the app to close it. Tab the home button again, then select the app again to restart it. After a few seconds, the app should then appear in SYNC's Mobile App's Menu. Reset the Bluetooth on your phone by turning it off and then turning Bluetooth back on. If you are in your vehicle, SYNC should be able to automatically re-connect to your phone if you press the "Phone" button.

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Issue

My iPhone phone is connected, my app is running, I restarted the app but I still cannot find it on SYNC.

I have an Android phone. I found and started my media app on SYNC, but there is no sound or the sound is very low.

I can only see some of the AppLink apps running on my phone listed in SYNC's Mobile Apps Menu.

SYNC™

AppLink issues Possible cause(s) The USB connection to SYNC may need to be reset.

The bluetooth volume on the phone may be low.

Some Android devices have a limited number of bluetooth ports apps can use to connect. If you have more AppLink apps on your phone than the number of availble Bluetooth ports, you will not see all of your apps listed in SYNC's mobile apps menu.

Possible solution(s)

Unplug the USB cable from the phone, wait a moment, and plug the USB cable back in to the phone. After a few seconds, the app should appear in SYNC's Mobile Apps Menu. If not, "Force Close" the application and restart it. Try increasing the Bluetooth volume of the device by using the device's volume control buttons which are most often found on the side of the device. Force close or uninstall the apps you do not want SYNC to find. If the app has a "Ford SYNC" setting, disable that setting in the app's settings menu on the phone.

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MyFord Touch™ (If Equipped)

GENERAL INFORMATION

WARNING

Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

Phone Navigation (or Information if your vehicle is not equipped with Navigation) Climate Settings Home Information Entertainment

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ABGCDFEE161891MyFord Touch™ (If Equipped)

Press to select any of the following: • Driver Settings. • Recirculated Air. • Auto. • Dual. • Passenger Settings. • A/C. • Defrost.

SETTINGS

Press to select any of the following: • Clock. • Display. • Sound. • Vehicle. • Settings. • Help.

HOME Press to access your home screen. Depending on your

vehicle’s option package and software, your screens may vary in appearance from the descriptions in this section. Your features may also be limited depending on your market. Check with an authorized dealer for availability.

INFORMATION

Services. Travel Link.

Press to select any of the following: • • • Alerts. • Calendar. • Apps. ENTERTAINMENT

This system uses a four-corner strategy to provide quick access to several vehicle features and settings. The touchscreen provides easy interaction with your cellular phone, multimedia, climate control and navigation system. The corners display any active modes within those menus, such as phone status or the climate temperature. Note: Some features are not available while your vehicle is moving. Note: Your system is equipped with a feature that allows you to access and control audio features for 30 minutes after you switch the ignition off (and no doors open). PHONE Press to select any of the following: • Phone. • Quick Dial. • Phonebook. • History. • Messaging. • NAVIGATION Press to select any of the following: • My Home. • Favorites. • Previous Destinations. • Point of Interest. Emergency. • Street Address. • • Intersection. • City Center. • Map. • • Cancel Route. CLIMATE

Edit Route.

Settings.

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BT Stereo. SD Card.

Press to select any of the following: • AM. • FM. • SIRIUS. • CD. • USB. • • • A/V In. Using the Touch Screen To turn a feature on and off, just touch the graphic with your finger. To get the best performance from the touch-sensitive controls: • Make sure your hands are clean and

dry. Since the touchscreen operates based on the touch of a finger, you may have trouble using it if you are wearing gloves. Keep metal and other conductive material away from the surface of the touchscreen as this may cause electronic interference (for example, inadvertently turning on a feature other than the one you meant to turn on).

Depending on your vehicle and option package, you may also have these controls on your bezel: • Power: Switch the media or climate

features off and on.

• VOL: Control the volume of playing

media.

• Seek and Tune: Use as you normally

would in media modes. Eject: Eject a CD from the entertainment system.

•

•

•

• Climate control: Control the

temperature, fan speed or settings of the climate control system.

• SOUND: Touch the word to access the

Sound menu where you can adjust settings such as: Bass, Treble, Midrange, Balance and Fade, DSP (Digital Signal Processing), Occupancy Mode and Speed Compensated Volume. (Your vehicle may not have all of these sound options.) Using Your Steering Wheel Controls Depending on your vehicle and option package, you can use your steering wheel controls to interact with the touchscreen system. • VOL: Control the volume of audio

output.

• Mute: Mute the audio output. • Voice: Press to start a voice session. Press again to end and active voice prompt, so you can begin speaking. Press and hold to end a voice session. • SEEK DOWN and PHONE ACCEPT: • While in radio mode, press to seek

between memory presets.

• While in USB or CD mode, press to seek between tracks or press and hold to fast seek.

• While in phone mode, press to

answer a call or switch between calls.

• SEEK UP and PHONE REJECT:

• While in radio mode, press to seek

between memory presets.

• While in USB or CD mode, press to seek between tracks or press and hold to fast seek.

• While in phone mode, press to end

a call or reject an incoming call.

See Steering Wheel (page 69).

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• Do not attempt to service or repair the

system. See an authorized dealer.

• Do not operate playing devices if the

power cords or cables are broken, split or damaged. Place cords and cables out of the way, so they do not interfere with the operation of pedals, seats, compartments or safe driving abilities.

• Do not leave playing devices in your

vehicle during extreme conditions as it could cause them damage. See your device's user guide for further information. For your safety, some SYNC functions are speed-dependent. Their use is limited to when your vehicle is traveling at speeds under 3 mph (5 km/h).

•

Make sure that you review your device's manual before using it with SYNC. Speed-restricted Features Some features of this system may be too difficult to use while your vehicle is moving so they are restricted from use unless your vehicle is stationary. •

Screens crowded with information, such as Point of Interest reviews and ratings, SIRIUS Travel Link sports scores, movie times or ski conditions. • Any action that requires you to use a

keyboard is restricted, such as entering a navigation destination or editing information.

• All lists are limited so the user can view fewer entries (such as phone contacts or recent phone call entries).

See the following chart for more specific examples.

Cleaning the Touchscreen Display Use a clean, soft cloth such as one used for cleaning glasses. If dirt or fingerprints are still visible, apply a small amount of alcohol to the cloth. Do not pour or spray alcohol onto the display. Do not use detergent or any type of solvent to clean the display. Support The SYNC support team is available to help you with any questions you are not able to answer on your own. Monday-Saturday, 8:30am-9:00pm EST. Sunday, 10:30am-7:30pm EST. In the United States, call: 1-800-392-3673. In Canada, call: 1-800-565-3673. Times are subject to change due to holidays. Safety Information

WARNING

Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

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Cellular Phone

System Functionality

Wi-Fi and Wireless

Videos, Photos and Graphics

Text Messages

Navigation

Restricted features

Pairing a Bluetooth phone Adding phonebook contacts or uploading phonebook contacts (from a USB) List entries are limited for phone contacts and recent phone call entries Editing the keypad code Enabling Valet Mode Editing settings while the rear view camera or active park assist are active Editing wireless settings Editing the list of wireless networks Playing video Editing the screen's wallpaper or adding new wallpaper Composing text messages Viewing received text messages Editing preset text messages Using the keyboard to enter a destination Demo navigation route Adding or editing Address Book entries or Avoid Areas

connect a media device, the system creates and retains an index of supported media content. The system also records a short development log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur.

Privacy Information When you connect a cellular phone to SYNC, the system creates a profile within your vehicle that links to that cellular phone. This profile helps in offering you more cellular features and operating more efficiently. Among other things, this profile may contain data about your cellular phone book, text messages (read and unread), and call history, including history of calls when your cell phone was not connected to the system. In addition, if you

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court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the sections on 911 Assist, Vehicle Health Report, and Traffic, Directions and Information.

The cellular profile, media device index, and development log remain in your vehicle unless you delete them and are generally accessible only in your vehicle when the cellular phone or media player is connected. If you no longer plan to use the system or your vehicle, we recommend you perform a Master Reset to erase all stored information. System data cannot be accessed without special equipment and access to your vehicle's SYNC module. Ford Motor Company and Ford of Canada do not access the system data for any purpose other than as described absent consent, a Accessing and Adjusting Modes Through Your Right Vehicle Information Display

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Note: If your vehicle is not equipped with Navigation, Compass appears in the display instead of Navigation. If you press the right arrow to go into the Compass menu, you can see the compass graphic. The compass displays the direction in which the vehicle is traveling, not true direction (for example, if the vehicle is traveling west, the middle of the compass graphic displays west; north displays to the left of west though its true direction is to the right of west). Using Voice Recognition This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you. The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). The system also asks short questions (confirmation prompts) when it is not sure of your request or when there are multiple possible responses to your request. When using voice commands, words and icons may appear in the lower left status bar indicating the status of the voice session (such as Listening, Success, Failed, Paused or Try Again). How to Use Voice Commands with Your System

Press the voice icon. After the tone, speak your command clearly.

These commands can be said at any time

during a voice session

"Cancel"

"Exit"

"Go back"

The display is located on the right side of your instrument cluster (A). You can use your steering wheel controls to view and make minor adjustments to active modes without taking your hands off the wheel. For example: •

In Entertainment mode, you can view what is now playing, change the audio source, select memory presets and make some adjustments. In Phone mode, you can accept or reject an incoming call. If your vehicle is equipped with Navigation, you can view the current route or activate a route.

•

•

Use the OK and arrow buttons on the right side of your steering wheel to scroll through the available modes. The selection menu expands and different options appear. • Press the up and down arrows to scroll

through the modes.

• Press the right arrow to enter the mode. • Press the left or right arrows to make adjustments within the chosen mode.

• Press OK to confirm your selection.

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Accessing a List of Available Commands If you use the touchscreen, press the • Settings icon > Help > Voice Command List. If you use the steering wheel control, press the voice icon. After the tone, speak your command clearly.

•

Available voice commands "Audio list of commands"

"Bluetooth audio list of commands"

"Browse list of commands"

"CD list of commands"

"Climate control list of commands"

"List of commands"

"Navigation list of commands" *

"Phone list of commands" "Radio list of commands" "SD card list of commands"

"Sirius satellite list of commands" **

"Travel link list of commands" *

"USB list of commands"

"Voice instructions list of commands"

"Voice settings list of commands"

"Help"

* This command is only available when your vehicle is equipped with the navigation system, and the navigation system SD card is in the card slot. ** This command is only available when you have an active SIRIUS satellite radio subscription.

These commands can be said at any time

during a voice session "List of commands"

"Main menu" "Next page"

"Previous page" "What can I say?"

"Help"

What Can I Say? To access the available voice commands for the current session, do one of the following: • During a voice session, press the help icon (?) in the lower left status bar of the screen. Say, "What can I say?" for an on-screen listing of the possible voice commands associated with your current voice session.

•

• Press the voice icon. After the tone, say,

"Help" for an audible list of possible voice commands.

Helpful Hints • Make sure the interior of your vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken commands.

• After pressing the voice icon, wait until

after the tone sounds and Listening appears before saying a command. Any command spoken before this does not register with the system. Speak naturally, without long pauses between words.

•

• At any time, you can interrupt the

system while it is speaking by pressing the voice icon.

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To access these settings using voice commands: 1. Press the voice icon. Wait for the prompt "Please say a command". Another tone sounds to let you know the system is listening.

2. Say any of the following commands:

Voice settings using voice commands

"Confirmation prompts off" "Confirmation prompts on" "Interaction mode advanced"

"Interaction mode novice" "Media candidate lists off" "Media candidate lists on" "Phone candidate lists off" "Phone candidate lists on"

"Help"

Using Voice Commands with the Touchscreen Options Your voice system has a dual mode feature which allows you to switch between using voice commands and making on-screen selections. This is available only when the system displays a list of candidates generated during a voice session. For example, when entering in a street address or trying to call a contact from the phone you paired to the system.

Voice Settings Voice settings allow you to customize the level of system interaction, help and feedback. The system defaults to standard interaction that uses candidate lists and confirmation prompts as these provide the highest level of guidance and feedback. •

Interaction Mode: Novice mode provides detailed interaction and guidance while the advanced mode has less audible interaction and more tone prompts.

• Confirmation Prompts: The system uses these short questions to confirm your voice request. If turned off, the system simply makes a best guess as to what you requested. The system may still occasionally ask you to confirm settings.

• Phone and Media Candidate Lists: Candidate lists are lists of possible results from your voice commands. The system creates these lists when it has the same confidence level of several options based on your voice command.

To access these settings using the touchscreen: 1. Press the Settings icon > Settings >

then Voice Control.

Interaction Mode

2. Select from the following: • • Confirmation Prompts • Media Candidate Lists • Phone Candidate Lists • Voice Control Volume.

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SETTINGS

Clock Display Sound Vehicle Settings Help

Under this menu, you can set your clock, access and adjust the display, sound and vehicle settings as well as access settings for specific modes or the help feature. Clock Note: You cannot manually set the date. Your vehicle’s GPS does this for you. Note: If the battery has been disconnected, your vehicle needs to acquire a GPS signal to update the clock. Once your vehicle acquires the signal, it may take a few minutes for the update to display the correct time.

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1. Press the Settings icon > Clock. 2. Press + and - to adjust the time. From this screen, you can also make other adjustments such as 12-hour or 24-hour mode, activate GPS time synchronization and have the system automatically update new time zones. You can also turn the outside air temperature display off and on. It appears at the top center of the touchscreen, next to the time and date.

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Uploading Photos for Your Home Screen Wallpaper Note: You cannot load photos directly from your camera. You must access the photos either from your USB mass storage device or from an SD card. Note: Photographs with extremely large dimensions (such as 2048 x 1536) may not be compatible and appear as a blank (black) image on the display. Your system allows you to upload and view up to 32 photos.

To access, press the Settings icon > Display > Edit Wallpaper, and then follow the system prompts to upload your photographs. Only photographs that meet the following conditions display: • Compatible file formats are as follows:

.jpg, .gif, .png, .bmp Each file must be 1.5 MB or less.

• • Recommended dimensions: 800 x 384
Sound

Press the Settings icon > Sound, then select from the following:

Sound Bass

Midrange

Treble

Set Balance and Fade

DSP*

The system automatically saves any updates you make to the settings. Display You can adjust the touchscreen display through the touchscreen or by pressing the voice button on your steering wheel controls and when prompted, say, "Display settings".

Press the Settings icon > Display, to access and make adjustments using the

touchscreen. • Brightness allows you to make the

screen display brighter or dimmer.

• Auto DIM, when set to On, lets you use

the Auto Dim Manual Offset feature. When set to Off, screen brightness does not change.

• Mode allows you to set the screen to a certain brightness or have the system automatically change based on the outside light level, or turn the display off. •

If you select AUTO or NIGHT, you have the options of turning the display's Auto Dim feature on or off and changing the Auto Dim Manual Offset feature.

• Auto Dim Manual Offset allows you to adjust screen dimming as the outside lighting conditions change from day to night. This feature also allows you to adjust screen brightness using the instrument panel dimming control.

• Edit Wallpaper

•

You can have your touchscreen display the default photo or upload your own.

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You can find more information on Vehicle Health Report in this chapter. See General Information (page 94). Camera Settings This menu allows you to access settings for your rear view camera.

Press the Settings icon > Vehicle > Camera Settings, then select from the following

settings: • Enhanced Park Aids. • Rear Camera Delay. You can find more information on the rear view camera in another chapter. See Rear View Camera (page 184). Enable Valet Mode Valet mode allows you to lock the system. No information is accessible until the system is unlocked with the correct PIN.

1. Press the Settings icon > Vehicle >

Enable Valet Mode.

2. Enter a four-digit pin twice, as

prompted.

After you press Continue, the system locks until you enter the PIN again. Note: If the system locks, and you need to reset the PIN, enter 3681 and the system unlocks. Settings Access and adjust system settings, voice features, as well as phone, navigation and wireless settings.

Sound

Occupancy Mode*

Speed Compensated Volume

* Your vehicle may not have these sound settings. Vehicle

Press the Settings icon > Vehicle, then select from the following:

Enable Valet Mode.

• Ambient Lighting. • Vehicle Health Report. • Camera Settings. • Ambient Lighting (If Equipped) When you turn this feature on, ambient lighting illuminates various places, such as the footwells, with a choice of colors. To access and make adjustments:

1. Press the Settings icon > Vehicle >

Ambient Lighting.

2. Touch the desired color. 3. Use the scroll bar to increase or

decrease the intensity.

To turn the feature on or off, press the power button. Vehicle Health Report Turn Automatic Reminders on and off and set the mileage interval at which you would like to receive the reports. Press ? for more information on these selections. When done making your selections, press Run Vehicle Health Report Now if you want your report.

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System

Language

Distance Temperature System Prompt Volume Touch Screen Button Beep

Touch Panel Button Beep

Keyboard Layout

Install Applications

Master Reset

Voice Control

Press the Settings icon > Settings > System, then select from the following:

System

Select to have the touchscreen display in English, Spanish or French. Select to display units in kilometers or miles. Select to display units in Celsius or Fahrenheit. Adjust the volume of voice prompts from the system. Select to have the system beep to confirm choices made through the touchscreen. Select to have the system beep to confirm button choices made through the climate or audio system. Have the touchscreen keyboard display in QWERTY or ABC format. Install any downloaded applications or view the current software licenses. Select to restore factory defaults. This erases all personal settings and personal data.

Press the Settings icon > Settings > Voice Control, then select from the following:

Interaction Mode

Confirmation Prompts

Media Candidate Lists

Voice control

Standard interaction mode provides more detailed inter- action and guidance. Advanced mode has less audible interaction and more tone prompts. Have the system ask you short questions if it has not clearly heard or understood your request.* Candidate lists are possible results from your voice commands. The system simply makes a best guess at your request with these turned off.

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Voice control

Phone Candidate Lists

Candidate lists are possible results from your voice commands. The system simply makes a best guess at your request with these turned off. This allows you to adjust the system’s voice volume level.

Voice Control Volume * Even with confirmation prompts turned off, the system may occasionally ask you to confirm settings

Media Player

Press the Settings icon > Settings > Media Player, then select from the following:

Autoplay

Bluetooth Devices

Index Bluetooth Audio Devices Gracenote Database Info

Gracenote Management

Cover Art Priority

Media player

When this feature is on, the system automatically switches to the media source upon initial connection. This allows you to listen to music during the indexing process. When this feature is off, the system does not automatically switch to the inserted media source. Select to connect, disconnect, add or delete a device. You can also set a device as your favorite so that the system automatically attempts to connect to that device at every ignition cycle. When this feature is on, the system automatically indexes media on your connected Bluetooth device. This allows you to view the version level of the Gracenote Database. With this feature on, the Gracenote Database supplies metadata information for your music files. This overrides information from your device. This feature defaults to off. With this feature on, the Gracenote Database supplied cover art for your music files. This overrides any art from your device. This feature defaults to Media Player.

Navigation

Press the Settings icon > Settings > Navigation, then select from the following:

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Map Preferences

Route Preferences

Navigation Preferences

Traffic Preferences

Navigation

Switch breadcrumbs on and off. Have the system display your turn list top to bottom or bottom to top. Switch the Parking POI notification on and off. Choose to have the system display the Shortest, Fastest or most Ecological route first. If you set Always Use Preferred Route to Yes, the system uses the selected route type to calculate only one route to the desired destination.Always Use Preferred Route bypasses route selection in destination programming. The system only calculates one route based on the preferred route setting. Eco Time Penalty allows you to select a low, medium or high cost for the calculated Eco Route. The higher the setting, the longer the time allotment is for the route. Have the system avoid freeways. Have the system avoid tollroads. Have the system avoid ferries or car trains. Have the system use HOV (high-occupancy vehicle) lanes. Have the system use guidance prompts. Have the system automatically fill-in State/Province information. Have the system display areas where roadwork occurs. Have the system display incident icons. Have the system display areas where difficult driving conditions may occur. Have the system display areas where snow and ice on the road may occur. Have the system display any smog alerts. Have the system display weather warnings. Have the system display where there may be reduced visibility.

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Navigation

Have the system switch on your radio for traffic announcements. Have the system avoid traffic problems automatically. Switch traffic alert notifications on and off. Have the system display accident icons. Have the system display traffic jam icons. Have the system display closed roads. Enter specific areas that you would like to avoid on planned navigation routes.

Avoid Areas