2014 Ford Fusion Owners Manual

Options Touch this button to view and adjust various media settings.

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Playing Video from Your Device To access and play video from your device, your vehicle's transmission must be in position P (vehicle equipped with an automatic transmission) or neutral (vehicle equipped with a manual transmission) with the ignition in accessory mode. See Starting and Stopping the Engine (page 136). SD Card and USB Voice Commands If you are listening to a USB device or an SD card, press the voice button on the steering

wheel controls. When prompted, say any of the following commands. If you are not listening to a USB device or an SD card, press the voice button and, after the tone, say "USB" or "SD card", then any of the following commands.

"USB" or "SD CARD"

"USB" or "SD CARD"

"Play music video "**

"Play playlist " "Play podcast "

"Play podcast episode "

"Play similar music" "Play song "

"Play TV show "**

"Play TV show episode "**

"Play video "**

"Play video podcast "**

"Play video podcast episode "**

"Play video playlist "**

"Browse"*

"Next" "Pause" "Play"

"Play album "

"Play all"

"Play artist "

"Play audiobook "

"Play author "

"Play composer "

"Play folder " "Play genre "

"Play movie "**

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"Previous" "Repeat all" "Repeat off" "Repeat one"

"Shuffle"

"Shuffle album"

"Shuffle off" "What's this?"

"Help"

* If you have said you would like to browse your USB or SD card, the system prompts you to specify what you would like to browse. When prompted, see the following "Browse" chart. ** These commands are only available in USB mode and are device-dependent.

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"BROWSE"

"Album "

"All albums" "All artists"

"All audiobooks"

"All authors"

"All composers"

"All folders" "All genres"

"All movies"*

"All music videos"*

"All playlists" "All podcasts"

"All songs"

"All TV shows"*

"All video playlists"*

"All video podcasts"*

"All videos"*

"Artist "

"Audiobook "

"Author "

"Composer "

"Folder " "Genre " "Playlist " "Podcast "

"BROWSE"

"TV show "*

"Video "*

"Video playlist "*

"Video podcast "*

"Help"

* This command is only available in USB mode and is device-dependent. Supported Media Players, Formats and Metadata Information SYNC is capable of hosting nearly any digital media player, including iPod, Zune™, plays from device players, and most USB drives. Supported audio formats include MP3, WMA, WAV and AAC. It is also able to organize your indexed media from your playing device by metadata tags. Metadata tags, which are descriptive software identifiers embedded in the media files, provide information about the file. If your indexed media files contain no information embedded in these metadata tags, SYNC may classify the empty metadata tags as Unknown. In order to playback video from your iPod or iPhone, you must have a special combination USB/RCA composite video cable (which you can buy from Apple). When you connect the cable to your iPod or iPhone, plug the other end into both the RCA jacks and the USB port. Bluetooth Audio Your system allows you to stream audio over your vehicle's speakers from your connected, Bluetooth-enabled cellular phone.

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To access, press the lower left corner on the touchscreen, then select the BT Stereo tab.

Bluetooth Audio Voice Commands

If you are listening to a Bluetooth audio device, press the voice button on the steering wheel

control. When prompted, say "Next song", "Pause", "Play" or "Previous song". If you are not listening to a Bluetooth audio device, press the voice button and, after the tone, say "Next song", "Pause", "Play" or "Previous song". A/V Inputs

WARNINGS

Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any handheld device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

For safety reasons, do not connect or adjust the settings on your portable music player while your

vehicle is moving.

Store the portable music player in a secure location, such as the center console or the glove box, when your

vehicle is moving. Hard objects may become projectiles in a crash or sudden stop, which may increase the risk of serious injury. The audio extension cable must be long enough to allow the portable music player to be safely stored while your vehicle is moving.

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Your A/V inputs allow you to connect an auxiliary audio/video source (such as a gaming systems or a personal camcorder) by connecting RCA cords (not included) to these input jacks. The jacks are yellow, red and white and are located either behind a small access door on the instrument panel or in your center console. You can also use the A/V inputs as an auxiliary input jack to play music from your portable music player over your vehicle's speakers. Plug in your 1/8 inch (3.5
millimeter) RCA adapter into the two left A/V input jacks (red and white). Press the lower left corner of the touchscreen, and then select A/V In. To use the auxiliary input jack feature, make sure that your portable music player is designed for use with headphones and that it is fully charged. You also need an audio extension cable with stereo male 1/8-inch (3.5 millimeter) connectors at one end and a RCA jack at the other. 1. Switch off the engine, radio and

portable music player. Set the parking brake and put the transmission in position P (vehicle equipped with an automatic transmission) or neutral (vehicle equipped with a manual transmission).

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Troubleshooting • Do not connect the audio input jack to a line level output. The jack only works correctly with devices that have a headphone output with a volume control.

• Do not set the portable music player's volume level higher than is necessary to match the volume of the CD or FM radio as this causes distortion and reduces sound quality. If the music sounds distorted at lower listening levels, turn the portable music player volume down. If the problem persists, replace or recharge the batteries in the portable media player.

•

• Control the portable media player in

the same manner when used with headphones, as the auxiliary input jack does not provide control (such as Play or Pause) over the attached portable media player.

2. Attach one end of the audio extension cable to the headphone output of your player and the other end into the adapter in one of the two left A/V input jacks (white or red) inside the center console.

3. Press the lower left corner on the

touchscreen. Select either a tuned FM station or a CD (if there is a CD already loaded into the system).

4. Adjust the volume as desired. 5. Turn the portable music player on and adjust the volume to ½ the maximum.

6. Press the lower left corner on the

touchscreen. Select the A/V In tab. (You should hear audio from your portable music player although it may be low.)

7. Adjust the sound on your portable

music player until it reaches the level of the FM station or CD by switching back and forth between the controls. In order to playback video from your iPod or iPhone, you must have a special combination USB/RCA composite video cable (which you can buy from Apple). When you connect the cable to your iPod or iPhone, plug the other end into both the RCA jacks and the USB port.

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PHONE

Phone Quick Dial Phonebook History Messaging Settings

Hands-free calling is one of the main features of SYNC. Once you pair your phone, you can access many options using the touchscreen or voice commands. While the system supports a variety of features, many are dependent on your cellular phone’s functionality. At a minimum, most cellular phones with Bluetooth wireless technology support the following functions: • Answering an incoming call • • Using privacy mode • Dialing a number

Ending a call

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• Redialing • Call waiting notification • Caller ID. Other features, such as text messaging using Bluetooth and automatic phonebook download, are phone-dependent features. To check your phone’s compatibility, see your phone’s user manual and visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.

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Pairing Your Phone for the First Time

5. The display indicates when the pairing

is successful.

SYNC may prompt you with more phone options. For more information on your phone's capability, see your phone's manual and visit the website. Pairing Subsequent Phones Note: Put the transmission in position P. Turn on your vehicle ignition and the radio. 1. Press the Phone corner of the

touchscreen > Settings > BT Devices > Add Device.

2. Make sure that Bluetooth is set to On and that your cellular phone is in the proper mode. See your phone’s manual if necessary.

Note: Select SYNC, and a six-digit PIN appears on your device. 3.

If prompted to enter a PIN on your device, it does not support Secure Simple Pairing. To pair, enter the PIN displayed on the touchscreen. Skip the next step.

4. When prompted on your phone’s

display, confirm that the PIN provided by SYNC matches the PIN displayed on your cellular phone.

5. The display indicates when the pairing

is successful.

SYNC may prompt you with more phone options. For more information on your phone's capability, see your phone's manual and visit the website. Making Calls

Press the voice button on your steering wheel controls. When prompted, say, "Call "

or say "Dial", then the desired number. To end the call or exit phone mode, press this phone button.

WARNING

Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any handheld device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

The first thing you must do to use the phone features of SYNC is to pair your Bluetooth-enabled cellular phone with SYNC. This allows you to use your phone in a hands-free manner. Note: Put the transmission in position P. Turn on your vehicle ignition and the radio. 1. Touch Add Phone in the upper left corner of the touchscreen. Find SYNC appears on the screen, and instructs you to begin the pairing process from your device.

2. Make sure that Bluetooth is set to On and that your cellular phone is in the proper mode. See your phone’s manual if necessary.

Note: Select SYNC, and a six-digit PIN appears on your device. 3.

If prompted to enter a PIN on your device, it does not support Secure Simple Pairing. To pair, enter the PIN displayed on the touchscreen. Skip the next step.

4. When prompted on your phone’s

display, confirm that the PIN provided by SYNC matches the PIN displayed on your cellular phone.

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Receiving Calls During an incoming call, an audible tone sounds. Call information appears in the display if it is available.

Accept the call by pressing Accept on the touchscreen or by pressing this phone button on

your steering wheel controls.

Reject the call by pressing Reject on the touchscreen or by pressing this phone button on

your steering wheel controls. Ignore the call by doing nothing. SYNC logs it as a missed call. Phone Menu Options Press the top left corner on your touchscreen to select from the following options: Phone Touch this button to access the on-screen numerical pad to enter a number and place a call. During an active call, you can also choose to: • Mute the call • Put the call on hold • • • Quick Dial Set up favorite contacts from you phonebook or history folder. Phonebook Touch this button to access and call any contacts in your previously downloaded phone book. The system places the entries in alphabetical categories summarized at the top of the screen.

Turn on the privacy feature Join two calls End the call.

To turn on contact picture settings, if your device supports this feature, press Phone > Settings > Manage Phonebook > Download photos from Phonebook > On. History After you connect your Bluetooth-enabled phone to SYNC, you can access any previously dialed, received or missed calls. You can also choose to save these to your Favorites or to Quick Dial. Note: This is a phone-dependent feature. If your phone does not support downloading call history using Bluetooth, SYNC keeps track of calls made with the SYNC system. Messaging Send text messages using your touchscreen. See Text messaging later in this section. Settings Touch this button to access various phone settings, such turning Bluetooth on and off, managing your phonebook and more. See Phone settings later in this section. Text Messaging Note: Downloading and sending text messages using Bluetooth are phone-dependent features. Note: Certain features in text messaging are speed-dependent and not available when your vehicle is traveling at speeds over 3 mph (5 km/h). Note: SYNC does not download read text messages from your phone. You can send and receive text messages using Bluetooth, read them aloud and translate text messaging acronyms, such as LOL. 1. Touch the top left corner of the display

to access the Phone menu.

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Text message options

I’m ahead of schedule, so I’ll be there

early.

I’m outside.

I’ll call you when I get there.

OK Yes No

Thanks

Stuck in traffic. Call me later.

LOL

Receiving a Text Message Note: If you select View and your vehicle is traveling over 3 mph (5 km/h), the system offers to read the message to you instead of allowing you to view it while driving. When a new message arrives, an audible tone sounds and the screen displays a pop-up with the caller name and ID, if supported by your phone. You can press: • View to view the text message. •

Listen for SYNC to read the message to you.

• Dial to call the contact. Ignore to exit the screen. • Phone Settings Press Phone > Settings. Bluetooth Devices Touch this tab to connect, disconnect, add or delete a device, as well as save it as a favorite.

Send Text

Listen (speaker icon)

2. Select Messaging. 3. Choose from the following: • • Dial • • View • Delete. Composing a Text Message Note: This is a speed-dependent feature. It is unavailable when your vehicle is traveling at speeds over 3 mph (5 km/h). Note: Downloading and sending text messages using Bluetooth are phone-dependent features. 1. Touch the top left corner of the display

to access the Phone menu.

2. Touch Messaging > Send Text. 3. Enter a phone number or choose from

your phonebook.

4. You can select from the following

• Send, which sends the message as it

options:

is.

• Edit Text, which allows you to customize the pre-defined message or create a message on your own.

You can then preview the message, verify the recipient as well as update the message list.

Text message options

I’ll call you back in a few minutes.

I just left, I’ll be there soon. Can you give me a call?

I’m on my way.

I’m running a few minutes late.

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Roaming Warning Touch this button to have the system alert you when your phone is in roaming mode. Phone Voice Commands

Press the voice button on the steering wheel controls. When prompted, say any of the

following commands:

"PHONE"

"Call"

"Call "

"Call at home" "Call at work" "Call on cell" "Call on other"

"Call voicemail"

"Dial"

"Do not disturb off" "Do not disturb on"

"Forward text messages"

"Go to hands free"*

"Hold call off"*

"Hold on"*

"Join calls"*

"Listen to text message <#>"

"Listen to text messages"

"Messages"**

"Mute call"*

Bluetooth Touch this tab to turn Bluetooth off or on. Do Not Disturb Touch this tab if you want all calls to go directly to your voice mail and not ring in the vehicle. When this feature is on, text message notifications do not ring inside the cabin either. 911 Assist Turn on or turn off the 911 Assist feature. See Information (page 387). Phone Ringer Select the ring tone you want to hear when you receive a call. Choose from possible system ring tones, your currently paired phone’s ring tone, a beep, text-to-speech or a silent notification. Text Message Notification Select a text message notification, if supported by your phone. Choose from possible system alert tones, text-to-speech or silent. Internet Data Connection If your phone is compatible, use this screen to adjust your internet data connection. Select to make your connection profile with the personal area network or to turn off your connection. You can also choose to adjust your settings or have the system always connect, never connect when roaming or query on connect. Press ? for more information. Manage Phonebook Touch this button to access features such as automatic phonebook download, re-download your phonebook, add contacts from your phone as well as delete or upload your phonebook.

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"MESSAGES"

"Call"

"Forward text messages"

"Listen to text message <#>"

"Listen to text messages" "Reply to text messages"

"Help"

"PHONE" "Pair phone"

"Privacy on"*

"Read text message"

"Reply to text messages"

"Turn ringer off" "Turn ringer on"

"Unmute call"*

"Help"

* This command is only available during an active call. ** If you say "Messages", see the following "Messages" chart for additional commands. INFORMATION

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SYNC Services Sirius Travel Link Alerts Calendar SYNC Applications

Note: This feature does not function properly if you have enabled caller ID blocking on your cellular phone. Make sure your cellular phone is not blocking caller ID before using SYNC Services. Note: The driver is ultimately responsible for the safe operation of the vehicle, and therefore, must evaluate whether it is safe to follow the suggested directions. Any navigation features provided are only an aid. Make your driving decisions based on your observations of local conditions and existing traffic regulations. Do not follow the route suggestions if doing so would result in an unsafe or illegal maneuver, if you would be placed in an unsafe situation, or if you would be directed into an area that you consider unsafe. Maps used by this system may be inaccurate because of errors, changes in roads, traffic conditions or driving conditions. Note: When you connect, the service uses GPS technology and advanced vehicle sensors to collect your vehicle's current location, travel direction and speed to help provide you with the directions, traffic reports, or business searches you request. Further, to provide the services you request, for continuous improvement, the service may collect and record call details and voice communications. For more information, see SYNC Services Terms and Conditions at www.SYNCMyRide.com. If you do not want Ford or its service providers to collect your vehicle travel information or other information identified in the Terms and Conditions, do not subscribe or use the service.

SYNC Services Sirius Travel Link

Under the Information menu, you can access features such as: • • • Alerts • Calendar •

SYNC Applications

If your vehicle is equipped with Navigation, press the Information button to access these features. If your vehicle is not equipped with Navigation, press the corner of the touchscreen with the green tab. SYNC Services (If Equipped, United States Only) Note: SYNC Services varies by trim level and model year and may require a subscription. Traffic alerts and turn-by-turn directions available in select markets. Message and data rates may apply. Ford Motor Company reserves the right to change or discontinue this product service at any time without prior notification or incurring any future obligation. Note: SYNC Services requires activation before use. Visit www.SYNCMyRide.com to register and check your eligibility for complimentary services. Standard phone and message rates may apply. Subscription may be required. You must also have the active SYNC Services Bluetooth-enabled cellular phone paired and connected to the system in order to connect to, and use, SYNC Services. See Phone (page 382).

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2. Once connected, follow the voice prompts to request your desired Service, such as "Traffic" or "Directions". You can also say, "What are my choices?" to receive a list of available services from which to choose.

3. Say, "Services" to return to the Services

main menu or for help, say, "Help". Receiving Turn-by-Turn Directions 1. When connected to SYNC Services,

say "Directions" or "Business search". To find the closest business or type of business to your current location, just say "Business search" and then "Search near me". If you need further assistance in finding a location you can say "Operator" at any time within a Directions or Business search to speak with a live operator. The system may prompt you to speak with an operator when it has difficulty matching your voice request. The live operator can assist you by searching for businesses by name or by category, residential addresses by street address or by name or specific street intersections. Operator Assist is a feature of your SYNC Services subscription. For more information on Operator Assist, visit www.SYNCMyRide.com/support.

2. Follow the voice prompts to select your Destination. After the route download is finished, the phone call automatically ends.

SYNC Services uses advanced vehicle sensors, integrated GPS technology and comprehensive map and traffic data, to give you personalized traffic reports, precise turn-by-turn directions, business search, news, sports, weather and more. For a complete list of services, or to learn more, please visit www.SYNCMyRide.com. Connecting to SYNC Services Using Voice Commands

1. Press the voice button. 2. When prompted, say "Services". This

initiates an outgoing call to SYNC Services using your paired and connected Bluetooth-enabled cellular phone.

3. Once you connect to the service, follow

the voice prompts to request the desired service, such as "Traffic" or "Directions". You can also say, "What are my choices?" to receive a list of available services from which to choose.

4. Say, "Services" to return to the Services

main menu or for help, say, "Help". Connecting to SYNC Services Using the Touchscreen

If your vehicle is equipped with Navigation, press the Information button.

If your vehicle is not equipped with Navigation, press the green tab on your touchscreen. 1. Select Connect to Services to initiate

an outgoing call to SYNC Services using your phone.

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If your vehicle is not equipped with Navigation: •

Turn-by-turn directions appear in the information display, in the status bar of your touchscreen system and on the SYNC Services screen. You also receive driving instructions from audible prompts.

• When on an active route, you can select Route Summary or Route Status using the touchscreen controls or voice commands to view the Route Summary Turn List or the Route Status ETA. You can also turn voice guidance on or off, cancel the route or update the route.

If you miss a turn, SYNC automatically asks if you want the route updated. Just say, "Yes" when prompted and the system delivers a new route to your vehicle. If your vehicle is equipped with Navigation, SYNC Services downloads your requested destination to the navigation system. The navigation system then calculates the route and provides driving instructions. See Navigation (page 400). Disconnecting from SYNC Services 1. Press and hold the hang-up phone

button on the steering wheel.

2. Say "Good-bye" from the SYNC

Services main menu.

Personalizing

Push to interrupt

Portable

SYNC Services quick tips You can personalize your Services feature to provide quicker access to your most used or favorite information. You can save address points, such as work or home. You can also save favorite information like sports teams, such as Detroit Lions, or a news category. You can learn more about personalization by logging onto www.SYNCMyRide.com. Press the voice button at any time (while connected to SYNC Services) to interrupt a voice prompt or an audio clip (such as a sports report) and say your voice command. Your subscription is associated with your Bluetooth- enabled cellular phone number, not your VIN (Vehicle Identification Number). You can pair and connect your phone to any vehicle equipped with SYNC Services and continue enjoying your personalized services.

SYNC Services Voice Commands

When a route has been downloaded (non-navigation systems), press the voice button

on the steering wheel controls. When prompted, say any of the following commands:

"SERVICES" "Cancel route"

"Navigation voice off" "Navigation voice on"

"Next turn"

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"SERVICES" "Route status"

"Route summary"

"Services"

"Update route"

"Help"

Sirius Travel Link (If Equipped)

WARNING

Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any handheld device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

Note: In order to use Sirius Travel Link, your vehicle must be equipped with navigation and your navigation SD card must be in the SD card slot. Note: A paid subscription is required to access and use these features. Go to www.siriusxm.com/travellink for more information. Note: Visit www.siriusxm.com/traffic# and click on Coverage map and details for a complete listing of all traffic areas covered by Sirius Travel Link. Note: Neither Sirius nor Ford is responsible for any errors or inaccuracies in the Sirius Travel Link services or its use in vehicles.

When you subscribe to Sirius Travel Link, it can help you locate the best gas prices, find movie listings, get current traffic alerts, view the current weather map, get accurate ski conditions and see scores to current sports games.

If your vehicle is equipped with Navigation, touch the i (Information) button to access

these features. If your vehicle is not equipped with Navigation, touch the corner of the touchscreen with the green tab. Traffic On Route and Traffic Nearby Touch these buttons to identify traffic incidents on your route, nearby your vehicle’s current location or near any of your favorite places, if programmed. Fuel Prices Touch this button to view fuel prices at stations close to your vehicle’s location or on an active navigation route. Movie Listings Touch this button to view nearby movie theaters and their show times, if available. Weather Touch this button to view the nearby weather, current weather, or the five day forecast for the chosen area. Select Map to see the weather map, which can show storms, radar information, charts and winds. Select Area to select from a listing of weather locations. Sports Info Touch this button to view scores and schedules from a variety of sports. You can also save up to 10 favorite teams for easier access. The score automatically refreshes when a game is in progress.

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Ski Conditions Touch this button to view ski conditions for a specific area. Sirius Travel Link Voice Commands Press the voice button on the steering wheel controls. When prompted, say any of the

following commands:

"SIRIUS TRAVEL LINK" "5-day weather forecast"

"Fuel prices" "Movie listings"

"Sports headlines"*

"Sports schedules"*

"Sports scores"*

"Traffic" "Weather"

"Weather map"

"Help"

* If you say "Sports headlines", "Sports schedules" or "Sports scores", you can then say any of the commands in the following chart.

Sports-related commands

"Baseball"

"College basketball" "College football"

"Golf" "MLS"

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Sports-related commands

"My teams"

"NBA" "NFL" "NHL" "WNBA" "Help"

Additional sports-related voice

commands

"Baseball headlines" "Baseball schedule" "Baseball scores"

"College basketball headlines" "College basketball schedule" "College basketball scores" "College football headlines" "College football schedule" "College football scores"

"Golf headlines" "Golf leaderboard"

"Golf schedule" "MLS headlines" "MLS schedule" "MLS scores"

"Motor sports headlines"

"Motor sports order"

"Motor sports schedule"

"My team headlines"

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Note: The system alerts you to any messages by turning the information icon yellow. After you read or delete the messages, the icon returns to white. Calendar

If your vehicle is equipped with Navigation, touch the i (Information) button to access

these features. If your vehicle is not equipped with Navigation, touch the corner of the touchscreen with the green tab. Press Calendar. You can view the current calendar by day, week or month. 911 Assist (If Equipped)

WARNINGS

Unless the 911 Assist setting is set on before a crash, the system will not dial for help, which could delay

response time, potentially increasing the risk of serious injury or death after a crash. Do not wait for 911 Assist to make an emergency call if you can do it yourself. Dial emergency services immediately to avoid delayed response time, which could increase the risk of serious injury or death after a crash. If you do not hear 911 Assist within five seconds of the crash, the system or phone may be damaged or non-functional.

Always place your phone in a secure location in your vehicle so it does not become a projectile or damaged in a crash. Failure to do so may cause serious injury to someone or damage the phone, which could prevent 911 Assist from working properly.

Note: The SYNC 911 Assist feature must be set on prior to the incident.

Additional sports-related voice

commands

"My teams schedule" "My teams scores" "NBA headlines" "NBA schedule" "NBA scores" "NFL headlines" "NFL schedule" "NFL scores"

"NHL headlines" "NHL schedule" "NHL scores"

"WNBA headlines" "WNBA schedule" "WNBA scores"

"Help"

Alerts

If your vehicle is equipped with Navigation, touch the i (Information) button to access

these features. If your vehicle is not equipped with Navigation, touch the corner of the touchscreen with the green tab. Press Alerts, and then choose from any of the following services: • View the complete message. • Delete the message. • Delete All messages. This screen displays any system messages (such as an SD card fault).

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You can also access 911 Assist by:

• Pressing the Settings icon > Settings

> Phone > 911 Assist, or

• Pressing the Settings icon > Help > 911

Assist.

To make sure that 911 Assist works properly: •

SYNC must be powered and working properly at the time of the incident and throughout feature activation and use. The 911 Assist feature must be set on prior to the incident. You must pair and connect a Bluetooth-enabled and compatible phone to SYNC.

•

•

• A connected Bluetooth-enabled phone

must have the ability to make and maintain an outgoing call at the time of the incident.

• A connected Bluetooth-enabled phone must have adequate network coverage, battery power and signal strength. The vehicle must have battery power and be located in the United States, Canada or in a territory in which 911 is the emergency number.

•

In the Event of a Crash Not all crashes deploy an airbag or activate the fuel pump shut-off (which would trigger 911 Assist); however, SYNC tries to contact emergency services if 911 Assist triggers. If a connected phone sustains damage or loses connection to SYNC, SYNC searches for, and tries to connect to, any available previously paired phone and tries to make the call to 911.

Note: Before setting this feature on, make sure that you read the 911 Assist Privacy Notice later in this section for important information. Note: If any user turns 911 Assist on or off, that setting applies for all paired phones. If 911 Assist is turned off, either a voice message plays or a display message (or icon) comes on (or both) when your vehicle is started after a previously paired phone connects. Note: Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature. If a crash deploys an airbag (excludes knee airbags and rear inflatable safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC-equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone. You can learn more about the 911 Assist feature, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. See Supplementary Restraints System (page 35). Important information regarding airbag deployment is in this chapter. See Roadside Emergencies (page 215). Important information regarding the fuel pump shut-off is in this chapter. Setting 911 Assist On

If your vehicle is equipped with Navigation, touch the i (Information) button to access

these features. If your vehicle is not equipped with Navigation, touch the corner of the touchscreen with the green tab. Touch Apps > 911 Assist, then select On.

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Vehicle Health Report (If Equipped)

WARNING

Always follow scheduled maintenance instructions, regularly inspect your vehicle, and seek repair for any damage or problem you suspect. Vehicle Health Report supplements, but cannot replace, normal maintenance and vehicle inspection. Vehicle Health Report only monitors certain systems electronically monitored by your vehicle and will not monitor or report the status of any other system, (such as brake lining wear). Failure to perform scheduled maintenance and regularly inspect your vehicle may result in vehicle damage and serious injury.

Note: This feature is only available in the United States. Note: Your Vehicle Health Report feature requires activation prior to use. Visit www.SYNCMyRide.com to register. There is no fee or subscription associated with Vehicle Health Report, but you must register to use this feature. Note: This feature may not function properly if you have enabled caller ID blocking on your cellular phone. Before running a report, review the Vehicle Health Report Privacy Notice. Note: In order to allow a break-in period for your vehicle, you may not be able to create a Vehicle Health Report until your vehicle odometer has reached 200 miles. Note: Cellular phone and SMS charges may apply when making a report.

Before making the call: •

SYNC provides a short window of time (about 10 seconds) to cancel the call. If you fail to cancel the call, SYNC attempts to dial 911. SYNC says the following, or a similar message: "SYNC will attempt to call 911, to cancel the call, press Cancel on your screen or press and hold the phone button on your steering wheel."

•

If you do not cancel the call, and SYNC makes a successful call, a pre-recorded message plays for the 911 operator, and then the occupant(s) in your vehicle is able to talk with the operator. Be prepared to provide your name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically. 911 Assist May Not Work If •

Your cellular phone or 911 Assist hardware sustains damage in a crash. The vehicle's battery or the SYNC system has no power. The phone(s) thrown from your vehicle are the ones paired and connected to the system.

•

•

911 Assist Privacy Notice When you turn on 911 Assist, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of electronically or verbally disclosing to 911 operators your vehicle location or other details about your vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not turn the feature on.

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Register for Vehicle Health Report and set your report preferences at www.SYNCMyRide.com. After registering, you can request a Vehicle Health Report (inside your vehicle). Return to your account at www.SYNCMyRide.com to view your report. You can also choose for SYNC to remind you automatically to run reports at specific mileage intervals. Cellular phone airtime usage may apply when reporting. The system allows you to check your vehicle’s overall health in the form of a diagnostic report card. The Vehicle Health Report contains valuable information, such as: • Vehicle diagnostic information • • Open recalls and Field Service Actions • Items noted during vehicle inspections by your authorized dealer that still need servicing.

Scheduled maintenance

Making a Report

If you want to run a report by using the touchscreen, touch Apps > Vehicle Health Report. To run a report by voice command, press the voice button on the steering wheel

and, when prompted, say "Vehicle health report".

Vehicle Health Report Privacy Notice When you create a Vehicle Health Report, Ford Motor Company may collect your cellular phone number (to process your report request) and diagnostic information about your vehicle. Certain versions or updates to Vehicle Health Report may also collect more vehicle information. Ford may use your vehicle information it collects for any purpose. If you do not want to disclose your cellular phone number or vehicle information, do not run the feature or set up your Vehicle Health Report profile at www.SYNCMyRide.com. See www.SYNCMyRide.com (Vehicle Health Report Terms and Conditions, and Privacy Statement) for more information. CLIMATE Touch the lower right corner on the touchscreen to access your climate control features. Depending on your vehicle line and option package, your climate screen may look different from this screen. Note: You can switch temperature units between Fahrenheit and Celsius. See Settings (page 354).

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Power: Touch the button to turn the system on and off. Switching off the climate control system prevents outside air from entering the vehicle. Passenger settings: Touch the + or – to increase or decrease the air temperature on the passenger side of the vehicle. Touch the heated seat icon to turn the heated seat off and on (if equipped). Touch the climate-controlled seat icon to turn the climate-controlled seat off and on (if equipped). Touch DUAL to turn separate passenger side temperature controls off and on. When you turn off DUAL, the passenger side temperature changes to match the driver side temperature. Note: The passenger side temperature and the DUAL indicator automatically turn on when the passenger is adjusting their temperature control. Fan speed: Touch + or - to increase or decrease the volume of air circulated in your vehicle. Note: When the system is controlling the fan speed automatically, all the fan speed indicators turn off. Recirculated air: Touch the button to switch between outside air and recirculated air. When you select recirculated air, the air currently in the passenger compartment recirculates. This may reduce the time needed to cool the interior (when used with A/C) and may reduce unwanted odors from entering your vehicle.

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Note: Recirculated air may turn off automatically (or be prevented from turning on) in all airflow modes except MAX A/C to reduce risk of fogging. Recirculated air may also turn on and off automatically in Panel or Panel and Floor airflow modes during hot weather in order to improve cooling efficiency. MAX A/C: Touch the button to maximize cooling. Recirculated air flows through the instrument panel vents, air conditioning automatically turns on, and the fan automatically adjusts to the highest speed. A/C: Touch the button to turn air conditioning compressor on or off. Use air conditioning with recirculated air to improve cooling performance and efficiency. Note: In certain conditions (such as when using Max Defrost), the air conditioning compressor may continue to operate even after you switch off the air conditioning with the A/C button. AUTO: Touch the button to turn on automatic operation. Select the desired temperature using the temperature control. The system adjusts fan speed, air distribution, air conditioning operation, and selects outside air or recirculated air to heat or cool the vehicle in order to maintain the desired temperature. You can also use the AUTO button to turn off dual zone operation by touching and holding the button for more than two seconds. Heated rear window: Turns the heated rear window on and off. See Heated Windows and Mirrors (page 119). Air distribution control: Touch these buttons to turn airflow from the windshield, instrument panel, or footwell vents on or off. The system can distribute air through any combination of these vents. MAX Defrost: Touch the button to maximize defrosting. Outside air flows through the windshield vents, fan automatically adjusts to the highest speed and the temperature dial returns to the full heat position. You can use this setting to defog or clear a thin covering of ice from the windshield. The heated rear window also automatically turns on when you select MAX Defrost. Note: To prevent window fogging, you cannot select recirculated air when MAX Defrost is on. Driver settings: Touch the + or – to increase or decrease the air temperature on the passenger side of the vehicle. Touch the heated seat icon to turn the heated seat off and on (if equipped). Touch the climate-controlled seat icon to turn the climate-controlled seat off and on (if equipped). Touch MyTemp to select your preset temperature setpoint. Touch and hold MyTemp to save a new preset temperature setpoint. Touch the heated steering wheel icon to turn the heated steering wheel on and off (if equipped).

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"CLIMATE"

"Fan decrease" "Fan increase" "MAX A/C off" "MAX A/C on"

"My temp"

"Off" "On"

"Panel floor on"

"Panel off" "Panel on"

"Rear defrost off" "Rear defrost on"

"Recirc off" "Recirc on"

"Temperature"*

"Temperature <15.5-29.5> degrees" "Temperature <60-85> degrees"

"Temperature decrease"

"Temperature high"

"Temperature increase"

"Temperature low" "Windshield floor on"

"Help"

* If you say "Temperature", you can then say any of the commands in the following chart.

Note: If your vehicle is equipped with a wood-trimmed steering wheel, it does not heat between the 10 o'clock and 2 o'clock positions. Climate Control Voice Commands

Press the voice button on the steering wheel controls. When prompted, say any of the

following commands:

Climate control commands

"Climate automatic"

"Climate my temperature"

"Climate off" "Climate on"

"Climate temperature <15.5-29.5>

degrees"

"Climate temperature <60-85> degrees"

"Help"

There are additional climate control commands but in order to access them, you have to say "Climate" first. When the system is ready to listen, you may say any of the following commands:

"CLIMATE" "A/C off" "A/C on"

"Automatic" "Defrost off" "Defrost on" "Dual off" "Floor on"

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"TEMPERATURE"

"<15.5-29.5> degrees" "<60-85> degrees"

"High" "Low" "Help"

NAVIGATION (IF EQUIPPED) Note: The navigation SD card must be in the SD card slot to operate the navigation system. If you need a replacement SD card, see an authorized dealer. Note: The SD card slot is spring-loaded. To remove the SD card, just push the card in and release it. Do not attempt to pull the card out to remove it; this could cause damage. Your navigation system is comprised of two main features, destination mode and map mode. To set a destination, press the green corner of your touchscreen, then the Dest button when it appears. See Setting a destination later in this chapter. To view the navigation map and your vehicle's current location, touch the green bar in the upper right hand corner of the touchscreen, or, press Dest, then Map. See Map mode later in this chapter. Setting a Destination Press the green corner of your touchscreen, then the Dest button when it appears. Choose any of the following:

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Destination My Home Favorites

Previous Destinations

Point of Interest

Emergency

Street Address Intersection City Center

Map

Edit Route Cancel Route

1. Enter the necessary information into

the highlighted text fields (in any order). For address destination entry, the Go! button appears once you enter all the necessary information. Pressing the Go! button makes the address location appear on the map. If you choose Previous Destination, the last 20 destinations you have selected appear.

2. Select Set as Dest to make this your destination. You can also choose to set this as a waypoint (have the system route to this point on the way to your current destination) or save it as a favorite. The system considers any Avoid Areas selections in its route calculation.

•

3. Choose from up to three different types of routes, and then select Start Route. Fastest: Uses the fastest moving roads possible. Shortest: Uses the shortest distance possible. Eco Route: Uses the most fuel-efficient route.

•

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MyFord Touch™ (If Equipped)

You can cancel the route or have the system demo the route for you. Select Route Prefs to set route preferences like avoiding freeways, tollroads, ferries and car trains as well as to use or not use high-occupancy vehicle lanes. (High-occupancy vehicle lanes are also known as carpool or diamond lanes. People who ride in buses, vanpools or carpools use these lanes.) Note: If your vehicle is on a recognized road and you do not press the Start Route button, the system defaults to the Fastest Route option and begins guidance. During route guidance, you can press the talking bubble icon that appears in the upper right navigation corner (green bar) if you want the system to repeat route guidance information. When the system repeats the last guidance instruction, it updates the distance to the next guidance instruction, since it detects when the vehicle is moving. Point of Interest (POI) Categories

Main categories

Food/Drink & Dining

Travel & Transportation

Financial Emergency Community

Health & Medicine

Automotive Shopping

Entertainment & Arts

Main categories

Recreation & Sports

Government

Domestic Services

Subcategories

Restaurant

Golf

Parking

Home & Garden

Personal Care Services

Auto Dealership

Govt Office Public Transit

Education

To expand these listings, press the + in front of the listing. The system also allows you to sort alphabetically, by distance or by cityseekr listings (if available). cityseekr Note: cityseekr point of interest (POI) information is limited to approximately 912
cities (881 in the United States, 20 in Canada and 11 in Mexico).

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Attraction

This icon appears when your selection exists in multiple categories within the system.

Laundry

Business center

24 hour room service Fitness center Internet access

When you are viewing more information for hotels, cityseekr also tells you if the hotel has certain services and facilities using icons, such as: • Restaurant • • Handicap facilities • • Refrigerator • • • • Pool • Wi-fi. For restaurants, cityseekr can provide information such as star rating, average cost, review, handicap access, hours of operation, and website address. For hotels, cityseekr can provide information such as star rating, price category, review, check-in and checkout times, hotel service icons and website address. Setting Your Navigation Preferences Select settings for the system to take into account when planning your route. Press the Settings icon > Settings > Navigation.

cityseekr, when available, is a service that provides more information about certain points of interest such as restaurants, hotels and attractions. When you have selected a point of interest, the location and information appear, such as address and phone number. If cityseekr lists the point of interest, more information is available, such as a brief description, check-in and checkout times or restaurant hours. Press More Information for a longer review, a list of services and facilities, the average room or meal price as well as the website. This screen displays the point of interest icon such as:

Hotel

Coffeehouse

Food & Drink

Nightlife

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Map Preferences Breadcrumbs Display your vehicle’s previously traveled route with white dots. Turn this feature ON or OFF. Turn List Format Have the system display your turn list Top to Bottom or Bottom to Top. Parking POI Notification Set the automatic parking point of interest notification. Turn this feature ON or OFF. When parking point of interest notification is on, the icons display on the map when you get close to your destination. This may not be very useful in dense areas, and may clutter the map when other points of interest display. Route Preferences Preferred Route Choose to have the system display the Shortest, Fastest or most Ecological route first. If you set Always Use Preferred Route to Yes, the system uses the selected route type to calculate only one route to the desired destination. Always Use Preferred Route Bypass route selection in destination programming. The system only calculates one route based on preferred route setting. Eco Time Penalty Select a low, medium or high cost for the calculated Eco Route. The higher the setting, the longer the time allotment is for the route.

Avoid These features allow you to choose to have the system avoid freeways, toll roads, ferries and car trains when planning your route. Turn these features ON or OFF. Use HOV Lanes Have the system use high-occupancy vehicle lanes, if available, when planning your route. Navigation Preferences Guidance Prompts Have the system use Voice & Tones or Tone Only on your programmed route. Auto - Fill State/Province Have the system automatically fill in the state and province based on the information already entered into the system. Turn this feature ON or OFF. Traffic Preferences Avoid Traffic Problems Choose how you want the system to handle traffic problems along your route. • Automatic: Have the system reroute you to avoid traffic incidents that develop and impact the current route. The system does not provide a traffic alert notification.

• Manual: Have the system always provide a traffic alert notification for traffic incidents along the planned route. You have a choice to accept or ignore the notification before making the route deviation.

Traffic Alert Notification Have the system display traffic alert notifications.

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Other traffic alert features allows you to turn on certain, or all, traffic icons on the map such as road work, incident, accidents and closed roads. Scroll down to view all the different types of alerts. Turn these features ON or OFF. Avoid Areas Choose areas which you want the system to avoid when calculating a route for you. Press Add to program an entry. Once you make a selection, the system tries to avoid the area(s) if possible for all routes. To delete a selection, choose the listing on the screen. When the screen changes to Avoid Areas Edit, you can press Delete at the bottom right of the screen. Map Mode Press the green bar in the upper right area of the touchscreen to view map mode. Map mode shows advanced viewing comprised of both 2D city maps as well as 3D landmarks (when available). 2D city maps show detailed outlines of buildings, visible land use and land elements and detailed railway infrastructure for the most essential cities around the globe. These maps also contain features, such as town blocks, building footprints, and railways. 3D landmarks appear as clear, visible objects that are typically recognizable and have a certain tourist value. The 3D landmarks appear in 3D map mode only. Coverage varies, and improves with updated map releases.

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Change the appearance of the map display by repeatedly pressing the arrow button in the upper left corner of the screen. It toggles between three different map modes: Heading up, North up, and 3D. Heading up (2D map) always shows the direction of forward travel to be upward on the screen. This view is available for map

scales up to 2.5 miles (4 kilometers). The system remembers this setting for larger map scales, but shows the map in North up only. If the scale returns below this level, the system restores Heading up.

North up (2D map) always shows the northern direction to be upward on the screen. 3D map mode provides an elevated perspective of the map. This viewing angle can be adjusted and the map can be rotated 180
degrees by touching the map twice, and then dragging your finger along the shaded bar with arrows at the bottom of the map. View switches between full map, street list and exit view in route guidance. Menu displays a pop-up box that allows direct access to navigation settings, View/Edit Route, SIRIUS Travel Link, Guidance Mute and Cancel Route.

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Re-center the map by pressing this icon whenever you scroll the map away from your vehicle’s

current location. Auto Zoom Press the green bar to access map mode, then select the + or - zoom button to bring up the zoom level and Auto buttons on the touchscreen. When you press Auto, Auto Zoom turns on and Auto displays in the bottom left corner of the screen in the map scale. The map zoom level then synchronizes with vehicle speed. The slower your vehicle is traveling, the farther in the map zooms in; the faster your vehicle is traveling, the farther the map zooms out. To turn the feature off, just press the + or - button again. In 3D mode, rotate the map view by swiping your finger across the shaded bar with the arrows. Map Icons

Vehicle mark shows the current location of your vehicle. It stays in the center of the map display, except when in scroll mode. Scroll cursor allows you to scroll the map; the fixed icon is in the center of the screen. The map position closest to the cursor is in

a window on the top center part of the screen.

Address book entry default icon(s) indicates the location on the map of an address book entry. This is the default symbol shown

after the entry has been stored to the Address Book by any method other than the map. You can select from any of the 22 icons available. You can use each icon more than once.

Home indicates the location on the map currently stored as the home position. You can only save one address from the Address Book as your Home entry. You cannot change this icon.

POI (Point Of Interest) icons indicate locations of any point of interest categories you choose to display on the map. You can

choose to display three point of interest categories on the map at one time.

Starting point indicates the starting point of a planned route.

Waypoint indicates the location of a waypoint on the map. The number inside the circle is different for each waypoint and represents the position of the waypoint in the route list.

Destination symbol indicates the ending point of a planned route.

Next maneuver point indicates the location of the next turn on the planned route. No GPS symbol indicates that insufficient GPS satellite signals are available for accurate map positioning. This icon may display

under normal operation in an area with poor GPS access. Quick-touch Buttons When in map mode, touch anywhere on the map display to access the following options:

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Set as Dest Touch this button to select a scrolled location on the map as your destination. You may scroll the map by pressing your index finger on the map display. When you reach the desired location, simply let go and then touch Set as Dest. Set as Waypoint Touch this button to set the current location as a waypoint. Save to Favorites Touch this button to save the current location to your favorites. POI Icons Touch this button to select icons to display on the map. You can select up to three icons to display on the map at the same time. Turn these ON or OFF. Cancel Route Touch this button to cancel the active route. View/Edit Route Access these features when a route is active: • View Route • • • Detour • • • Cancel Route.

Edit Destination/Waypoints Edit Turn List

Edit Route Preferences Edit Traffic Preferences

Nokia is the digital map provider for the navigation application. If you find map data errors, you may report them directly to Nokia by going to http://mapreporter.navteq.com. Nokia evaluates all reported map errors and responds with the result of their investigation by e-mail. Navigation Map Updates Annual navigation map updates are available for purchase through your dealership, by calling 1-800-NAVMAPS (in Mexico, call 01-800-557-5539) or going to www.navigation.com/ford. You need to specify the make and model of your vehicle to determine if there is an update available. Navigation Voice Commands

When in navigation mode, press the voice button on the steering wheel controls. After the tone,

say any of the following commands:

Navigation system voice commands

"Cancel next waypoint" 1

"Cancel route"1

"Destination"2

"Destination "

"Destination "

"Destination favorites" "Destination home"

"Destination intersection"

"Destination nearest "

"Destination nearest POI"

"Destination play nametags"

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Navigation system voice commands

Navigation system voice commands

"Destination POI"

"Destination POI category"

"Destination previous destination"

"Destination street address"

"Detour"1

"Navigation"3

"Navigation voice volume decrease" "Navigation voice volume increase"

"Zoom out"