2013 Ford Fusion Owners Manual

a trailer with brake controls. Aftermarket trailer brakes will not

function properly when the system is activated because the brakes are electronically controlled. Failing to do so may result in loss of vehicle control, which could result in serious injury.

Do not use tires sizes other than those recommended because this can affect the normal operation of the system. Failing to do so may result in a loss of vehicle control, which could result in serious injury.

Detection issues can occur:

When driving on a different line than the vehicle in front. With vehicles that edge into your lane. The system can only detect these vehicles once they move fully into your lane. There may be issues with the detection of vehicles in front when driving into and coming out of a bend or curve in the road.

In these cases the system may brake late or unexpectedly. The driver should stay alert and intervene when necessary.

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A message displays if something obstructs the radar signals from the sensor. The sensor is located behind a fascia cover near the driver side of the lower grille. The system cannot detect a vehicle ahead and

will not function when something obstructs the radar signals. The following table lists possible causes and actions for this message displaying.

Cause

Action

The surface of the radar in the grille is dirty

or obstructed in some way.

Clean the grille surface in front of the radar or remove the object causing the obstruc-

tion.

The surface of the radar in the grille is clean but the message remains in the display.

Heavy rain or snow is interfering with the

radar signals.

Swirling water, or snow or ice on the surface of the road may interfere with the radar

signals.

Wait a short time. It may take several

minutes for the radar to detect that it is no

longer obstructed

Do not use the system in these condition because it may not detect any vehicles

ahead.

Do not use the system in these condition because it may not detect any vehicles

ahead.

You are in a desert or remote area with no other vehicles and no roadside objects.

Wait a short time or switch to normal cruise

control.

The cruise control indicator light replaces the adaptive cruise control indicator light if you select normal cruise control. The gap setting will not display, the system will not automatically respond to lead vehicles and automatic braking will activate. The system defaults to adaptive cruise control when you start the engine.

Due to the nature of radar technology, it is possible to get a blockage warning and not be blocked. This can happen, for example, when driving in sparse rural or desert environments. A false blocked condition will either self clear or clear after a key cycle. Switching to Normal Cruise Control

WARNING

Normal cruise control will not brake due to slower vehicles. Always be aware of which mode is selected and

apply the brakes when necessary.

You can manually change from adaptive cruise control to normal cruise control through the information display.

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DRIVER ALERT (IF EQUIPPED) PRINCIPLE OF OPERATION

WARNING

The driver alert system is designed to aid you. It is not intended to replace your attention and judgment. You are still responsible to drive with due care and attention.

Note: The system will store the on/off setting in the information display menu through ignition cycles. Note: If enabled in the menu, the system will be active at speeds above 40 mph (64
km/h). Note: The system works as long as one lane marking can be detected by the camera. Note: If the camera is blocked or if the windshield is damaged, the system may not function. Note: The system may not be available in poor weather or other low visibility conditions. The system automatically monitors your driving behavior using various inputs including the front camera sensor. If the system detects that your driving alertness is reduced below a certain threshold, the system will alert you using a chime and a message in the cluster display. USING DRIVER ALERT Switching the system on and off By default, the system is enabled. You may disable or re-enable the system by selecting Setting then Driver Assist then Driver Alert in the menu. When activated, the system will monitor your alertness level based upon your driving behavior in relation to the lane markings, and other factors.

Fusion/Mondeo (CC7)

System Warnings Note: Note: The system will not issue warnings below approximately 40 mph (65
km/h). The warning system is in two stages. At first the system issues a temporary warning that you need to take a rest. This message will only appear for a short time. If the system detects further reduction in driving alertness, another warning may be issued which will remain in the information display for a longer time. Press OK on the steering wheel control to clear the warning System Display When active the system will run automatically in the background and only issue a warning if required. You can view the status at any time using the information display. See General Information (page 83). The alertness level is shown by six steps in a colored bar.

Alertness level is fine, no rest required.

Alertness level is critical, indicating that a rest should be taken as soon as safely possible.

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Note: If the camera is blocked or if the windshield is damaged, the system may not function. Note: When Aid mode is on and the system detects no driver steering activity for a short continuous period of time, the system alerts the driver to put their hands on the steering wheel. The system may detect a light grip/touch on the steering wheel as hands off driving. The system detects unintentional drifting toward the outside of the lane and alerts and/or aids the driver to stay in the lane through the steering system and instrument cluster display. The system automatically detects and tracks the road lane markings using a camera that is mounted behind the interior rear view mirror. Switching the System On and Off Note: The system defaults to off each time the vehicle is started, unless a MyKey® is detected. If a MyKey® is detected, the system is defaulted to on and the Alert mode is automatically selected. Note: If a MyKey® is detected, pressing the button will not affect the on/off status of the system. Only the Mode, Sensitivity and Intensity settings can be changed when a MyKey® is present.

To turn the system on, press the button located on the left steering wheel stalk. The button must be pressed each time the vehicle is started. The system can be turned off by pressing the button again.

Yellow - First (temporary) warning.

The status bar will travel from left to right as the calculated alertness level decreases. As the rest icon is approached the color turns from green to yellow and then finally red when a rest break should be taken. • Green - No rest required. • • Red - Second warning. Note: If you have recently received a warning; you should consider resting, even if the current assessment is with the typical range. Note: The alertness level will be shown in grey if the camera sensor cannot track the road lane markings or if the vehicle speed drops below approximately 40 mph (65
km/h). Resetting the System You can reset the system by either: • •

Switching the ignition off and on. Stopping the vehicle and then opening and closing the driver’s door.

LANE KEEPING SYSTEM (IF EQUIPPED)

WARNING

The system is designed to aid the driver. It is not intended to replace the driver’s attention and judgment. The driver is still responsible to drive with due care and attention.

Note: The system needs to be activated by the driver at each key cycle. Note: The system works above 40 mph (64
km/h). Note: The system works as long as one lane marking can be detected by the camera.

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When the system is turned on, an overhead graphic of a vehicle with lane markings will be displayed in the left-hand instrument cluster display. If the aid mode is selected when the system is turned on, a separate white icon will also appear in the instrument cluster. When the system is turned off, the lane marking graphics will not be displayed. Note: The overhead vehicle graphic may still be displayed if adaptive cruise control is enabled. While the system is on, the color of the lane markings will change to indicate the system status. Gray: Indicates that the system is temporarily unable to provide a warning or intervention on the indicated side(s). This may be because: •

the vehicle is under the activation speed the turn indicator is active the vehicle is in a dynamic maneuver the road has no or poor lane markings in the camera field-of-view the camera is obscured or unable to detect the lane markings due to environmental conditions (e.g. significant sun angles or shadows, snow, heavy rain, fog), traffic conditions (e.g. following a large vehicle that is blocking or shadowing the lane), or vehicle conditions (e.g. poor headlamp illumination).

• • •

•

See Troubleshooting for additional information. Green: Indicates that the system is available or ready to provide a warning or intervention, on the indicated side(s). Yellow: Indicates that the system is providing or has just provided a lane keeping aid intervention.

System Settings The system has three optional setting menus available. To view or adjust them, select Settings > Vehicle Settings > Driver Assist > Lane Keeping Sys in the left-hand instrument cluster display using the OK button on the steering wheel. The last-known selection for each of these settings is stored by the system. You do not need to readjust your settings each time you turn on the system. Mode: This setting allows the driver to select which of the system features will be enabled and turned on when the button is pressed. • Alert only – Provides a steering wheel

vibration when an unintended lane departure is detected.

• Aid only – Provides a steering input

toward the lane center when an unintended lane departure is detected. Both Alert + Aid

• Intensity: This setting affects the intensity of the steering wheel vibration used for the alert and alert + aid modes. This setting does not impact the aid mode. • • Medium • High System Display

Low

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Red: Indicates that the system is providing or has just provided a lane keeping alert warning. The system can be temporarily suppressed at any time by the following: Troubleshooting

Fast acceleration

• Quick braking • • Using the turn signal indicator •

Evasive steering maneuver

Why is the feature not available (line markings are gray) when I can see the lane markings

on the road?

Vehicle speed is outside the operational range of the feature Sun is shining directly into the camera lens Quick intentional lane change Staying too close to the lane marking Driving at high speeds in curves Previous feature activation happened within the last one second Ambiguous lane markings (mainly in construction zones) Rapid transition from light to dark or vice versa

Why is the feature not available (line markings are gray) when I can see the lane markings

on the road?

Sudden offset in lane markings ABS or AdvanceTrac activation Camera blockage due to dirt, grime, fog, frost or water on the windshield Too close to the vehicle in front of you Transitioning between no lane markings to lane markings or vice versa Standing water on the road Faint lane markings (partial yellow lane markings on concrete roads) Lane width too narrow or too wide Camera not calibrated after a windshield replacement When driving on tight roads or on uneven roads

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Why does the vehicle not come back into the middle of the lane always, as expected, in

the Aid or Aid + Alert mode?

High cross winds Large road crown Rough roads, grooves, shoulder drop-offs Heavy uneven loading of the vehicle or improper tire inflation pressure If the tires have been exchanged (including snow tires), or the suspension has been modified

BLIND SPOT MONITOR Blind Spot Information System (BLIS®) with Cross Traffic Alert (If Equipped)

WARNING

To help avoid injuries, NEVER use the BLIS as a replacement for using the interior and exterior mirrors and

looking over your shoulder before changing lanes. BLIS is not a replacement for careful driving and only an assist.

BLIS aids you in detecting vehicles that may have entered the blind spot zone (A). The detection area is on both sides of the vehicle, extending rearward from the exterior mirrors to approximately 10 feet (3 meters) beyond the bumper. The system alerts you if certain vehicles enter the blind spot zone while driving. Cross traffic alert warns you of vehicles approaching from the sides when the transmission is in R (Reverse). Note: BLIS is not designed to prevent contact with other vehicles or objects; or to detect parked vehicles, people, animals or infrastructure (fences, guardrails, trees, etc.). It is designed to alert the driver to vehicles in the blind zones. Note: When a vehicle passes quickly through the blind zone, typically fewer than two seconds, the system does not trigger. Using the Systems BLIS turns on when the engine is started and the vehicle is driven forward above 5
mph (8 km/h); it remains on while the transmission is in D (Drive) and N (Neutral). If shifted out of D (Drive) or N (Neutral), the system enters cross traffic alert mode. Once shifted back into D (Drive), BLIS turns back on when the vehicle is driven above 5 mph (8 km/h).

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Note: BLIS does not function in R (Reverse) or P (Park) or provide any additional warning when a turn signal is on. Note: Cross traffic alert detects approaching vehicles from up to 45 feet (14
meters) away though coverage decreases when the sensors are blocked. Reversing slowly helps increase the coverage area and effectiveness. Note: For manual transmission vehicles, CTA will be active only if the transmission is in Reverse. If the vehicle is rolling backwards and the transmission is not in Reverse then CTA will not be active.

WARNING

To help avoid personal injury, NEVER use the cross traffic alert system as a replacement for using the interior and exterior mirrors and looking over your shoulder before backing out of a parking space. Cross traffic alert is not a replacement for careful driving and only an assist.

In this first example, the left sensor is only partially obstructed; zone coverage is nearly maximized.

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Cross traffic alert also sounds an audible warning and a message appears in the information display indicating a vehicle is coming from the right or left. Cross traffic alert works with the reverse sensing system which sounds its own series of tones. See Parking Aid (page 177). System Sensors

WARNING

Just prior to the system recognizing a blocked condition and alerting the driver, the number of missed objects will increase. To help avoid injuries, NEVER use the BLIS as a replacement for using the side and rear view mirrors and looking over your shoulder before changing lanes. BLIS is not a replacement for careful driving and only an assist.

Note: It is possible to get a blockage warning with no blockage present; this is rare and known as a false blockage warning. A false blocked condition either self-corrects or clears after a key cycle.

Zone coverage also decreases when parking at shallow angles. Here, the left sensor is mostly obstructed; zone coverage on that side is severely limited. System Lights and Messages

The BLIS and cross traffic alert systems illuminate a yellow alert indicator in the outside mirror on the side of the vehicle the approaching vehicle is coming from. Note: The alert indicator dims when nighttime darkness is detected.

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Reasons for messages being displayed The radar Clean the fascia area in surface is dirty or

front of the radar or remove

the obstruction.

obstructed The radar surface is not dirty or obstructed

Drive normally in traffic for a few minutes to allow the

radar to detect passing

vehicles so it can clear the

blocked state.

Heavy rain- fall/snow- fall inter- feres with the radar signals

No action required. The system automatically resets to an unblocked state once the rainfall or snowfall rate decreases or stops. Do not use BLIS or cross traffic alert in these

conditions.

System Limitations The BLIS and cross traffic alert systems do have their limitations; situations such as severe weather conditions or debris build-up on the sensor area may limit vehicle detection. The following are other situations that may limit the BLIS: • Certain maneuvering of vehicles

entering and exiting the blind zone.

• Vehicles passing through the blind zone

at very fast rates.

• When several vehicles forming a

convoy pass through the blind zone.

The following are other situations that may limit the cross traffic alert system: • Adjacently parked vehicles or objects

obstructing the sensors.

• Approaching vehicles passing at

speeds greater than 15 mph (24 km/h).

The system uses radar sensors which are located behind the bumper fascia on each side of your vehicle. Do not allow these areas to become obstructed by mud, snow or bumper stickers, as this can cause degraded system performance. If the system detects a degraded performance condition, a message warning of a blocked sensor or a message warning of low visibility will appear in the information display and the alert indicator illuminates in the appropriate mirror(s). The information display warning can be cleared but the alert indicator remains illuminated. When the blockage is removed, the system can be reset in two ways: • when at least two objects are detected

while driving, or turn the ignition from on to off, then back on.

•

If the blockage is still present after the key cycle, the system senses again that it is blocked after driving in traffic.

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• Driving in reverse faster than 5 mph (8

km/h). Backing out of an angled parking spot.

• False Alerts Note: If a trailer is connected to the vehicle the BLIS system may detect the trailer causing a false alert. You may want to turn the BLIS off manually. There may be certain instances when either the BLIS or cross traffic alert systems illuminate the alert indicator with no vehicle in the coverage zone; this is known as a false alert. Some amount of false alerts are normal; they are temporary and self-correct. System Errors If either system senses a problem with the left or right sensor, the BLIS telltale will illuminate and a message will appear in the information display. All other system faults will only be displayed by a message in the information display. Switching the Systems Off and On One or both systems can be switched off temporarily by using the information display control. See General Information (page 83). When the BLIS is switched off, you will not receive alerts and a telltale illuminates in the information display. Note: The CTA system always switches on whenever the ignition is switched on. However, the BLIS system will remember the last selected on or off setting. One or both systems cannot be switched off when MyKey is used. See Principle of Operation (page 48).

One or both systems can also be switched off permanently at your authorized dealer. Once switched off, switching it back on must also be done at your authorized dealer. STEERING Electric Power Steering

WARNING

Obtain immediate service if a system error is detected. You may not notice any difference in the feel of your

steering, but a serious condition may exist. Failure to do so may result in loss of steering control.

Note: Your vehicle is equipped with an electric power-assisted steering system. There is no fluid reservoir to check or fill. The electric power steering system has diagnostic checks that continuously monitor the system to ensure proper operation of the electronic system. When an electronic error is detected, a message will be displayed in the information display. If this happens, stop the vehicle in a safe place, and turn off the engine. After at least 10 seconds, reset the system by restarting the engine, and watch the information display for a steering message. If a steering message returns, or returns while driving, take the vehicle to your dealer to have it checked. If your vehicle loses electrical power while you are driving (or if the ignition is turned off), you can steer the vehicle manually, but it takes more effort. Extreme continuous steering may increase the effort it takes for you to steer. This occurs to prevent internal overheating and permanent damage to your steering

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COLLISION WARNING SYSTEM PRINCIPLE OF OPERATION (If Equipped)

WARNINGS

This system is designed to be a supplementary driving aid. It is not intended to replace the driver’s

attention, and judgment, or the need to apply the brakes. This system does NOT activate the brakes automatically. Failure to press the brake pedal to activate the brakes may result in a collision.

The collision warning system with brake support cannot help prevent all collisions. Do not rely on this

system to replace driver judgment and the need to maintain distance and speed.

Note: The system does not detect, warn or respond to potential collisions with vehicles to the rear or sides of the vehicle. Note: The collision warning system is active at speeds above approximately 5 mph (8
km/h).

This system is designed to alert the driver of certain collision risks. A radar detects if your vehicle is rapidly approaching another vehicle traveling in the same direction as yours.

an improperly inflated tire uneven tire wear loose or worn suspension components loose or worn steering components improper vehicle alignment

system. If this should occur, you will neither lose the ability to steer the vehicle manually nor will it cause permanent damage. Typical steering and driving maneuvers will allow the system to cool and steering assist will return to normal. Steering Tips If the steering wanders or pulls, check for: • • • • • A high crown in the road or high crosswinds may also make the steering seem to wander or pull. Adaptive Learning The EPS system adaptive learning helps correct for road irregularities and improves overall handling and steering feel. It communicates with the vehicle's brake system to help operate advanced stability control and accident avoidance systems. Additionally, whenever the battery is disconnected or a new battery installed, the vehicle must be driven a short distance before the strategy is relearned and all systems are reactivated.

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If it is, a red warning light illuminates and an audible warning chime sounds. The brake support system assists the driver in reducing the collision speed by charging the brakes. If the risk of collision further increases after the warning light illuminates, the brake support prepares the brake system for rapid braking. This may be apparent to the driver. The system does not automatically activate the brakes but, if the brake pedal is pressed, full force braking is applied even if the brake pedal is lightly pressed. Using the Collision Warning System

WARNING

The collision warning system’s brake support can only help reduce the speed at which a collision occurs if the driver applies the vehicle’s brakes. The brake pedal must be pressed just like any typical braking situation.

The warning system and chime can be turned on and off separately; the warning system sensitivity can be adjusted to one of three possible settings by using the information display control. See General Information (page 83). Note: If the system cannot be turned off in a vehicle equipped with MyKey®, See Principle of Operation (page 48).

Note: If collision warnings are perceived as being too frequent or disturbing then the warning sensitivity can be reduced, though the manufacturer recommends using the highest sensitivity setting where possible. Setting lower sensitivity would lead to fewer and later system warnings. See General Information (page 83). Blocked Sensors

If a message regarding a blocked sensor appears in the information display, the radar signals from the sensor have been obstructed. The sensors are located behind a fascia cover near the driver side of the lower grille. When the sensors are obstructed, a vehicle ahead cannot be detected and the collision warning system does not function. The following table lists possible causes and actions for this message being displayed.

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Cause

Action

The surface of the radar in the grille is dirty

or obstructed in some way

Clean the grille surface in front of the radar or remove the object causing the obstruc-

tion

Wait a short time. It may take several

minutes for the radar to detect that it is no

longer obstructed

The collision warning system is temporarily disabled. Collision warning should automat-

ically reactivate a short time after the

weather conditions improve

The collision warning system is temporarily disabled. Collision warning should automat-

ically reactivate a short time after the

weather conditions improve

•

Steering wheel and pedal movements are large (very active driving style).

• Certain conditions may reduce the visibility of the warning lamp; therefore, it is recommended to keep the audible warning on. If the front end of the vehicle is hit or damaged, the radar sensing zone may be altered causing missed or false collision warnings. See your authorized dealer to have your collision warning radar checked for proper coverage and operation.

The surface of the radar in the grille is clean

but the message remains in the display

Heavy rain, spray, snow, or fog is interfering

with the radar signals

Swirling water, or snow or ice on the surface of the road may interfere with the radar

signals

System Limitations

WARNING

The collision warning system’s brake support can only help reduce the speed at which a collision occurs if the driver applies the vehicle’s brakes. The brake pedal must be pressed just like any typical braking situation.

Due to the nature of radar technology, there may be certain instances where vehicles do not provide a collision warning. These include: •

Stationary vehicles or vehicles moving below 6 mph (10 km/h).

• Pedestrians or objects in the roadway. • Oncoming vehicles in the same lane. •

Severe weather conditions (see blocked sensor section).

• Debris build-up on the grille near the

headlamps (see blocked sensor section). Small distance to vehicle ahead.

•

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Load Carrying

LOAD LIMIT Vehicle Loading - with and without a Trailer This section will guide you in the proper loading of your vehicle, trailer or both, to keep your loaded vehicle weight within its design rating capability, with or without a trailer. Properly loading your vehicle will provide maximum return of vehicle design performance. Before loading your vehicle, familiarize yourself with

the following terms for determining your vehicle’s weight ratings, with or without a trailer, from the vehicle’s Tire Label or Safety Compliance Certification Label: Base Curb Weight - is the weight of the vehicle including a full tank of fuel and all standard equipment. It does not include passengers, cargo, or optional equipment. Vehicle Curb Weight - is the weight of your new vehicle when you picked it up from your authorized dealer plus any aftermarket equipment.

SHOULD NEVER EXCEED XXX kg OR XXX lb.” for maximum payload. The payload listed on the Tire Label is the maximum payload for the vehicle as built by the assembly plant. If you install any aftermarket or

Payload - is the combined weight of cargo and passengers that the vehicle is carrying. The maximum payload for your vehicle can be found on the Tire Label on the B-Pillar or the edge of the driver door (vehicles exported outside the US and Canada may not have a Tire Label). Look for “THE COMBINED WEIGHT OF OCCUPANTS AND CARGO

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authorized-dealer installed equipment on the vehicle, you must subtract the weight of the equipment from the payload listed on the Tire Label in order to determine the new payload.

Example only:

WARNING

The appropriate loading capacity of your vehicle can be limited either by volume capacity (how much space is available) or by payload capacity (how much weight the vehicle should carry). Once you have reached the maximum payload of your vehicle, do not add more cargo, even if there is space available. Overloading or improperly loading your vehicle can contribute to loss of vehicle control and vehicle rollover.

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Cargo Weight - includes all weight added to the Base Curb Weight, including cargo and optional equipment. When towing, trailer tongue load or king pin weight is also part of cargo weight. GAW (Gross Axle Weight) - is the total weight placed on each axle (front and rear) including vehicle curb weight and all payload.

GAWR (Gross Axle Weight Rating) - is the maximum allowable weight that can be carried by a single axle (front or rear). These numbers are shown on the Safety Compliance Certification Label. The label shall be affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver's seating position. The total load on each axle must never exceed its Gross Axle Weight Rating. Note: For trailer towing information refer to the RV and Trailer Towing Guide available at an authorized dealer.

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GVW (Gross Vehicle Weight) - is the Vehicle Curb Weight, plus cargo, plus passengers. GVWR (Gross Vehicle Weight Rating) - is the maximum allowable weight of the fully loaded vehicle (including all options, equipment, passengers and cargo). It is shown on the Example only:

Safety Compliance Certification Label. The label shall be affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver's seating position. The Gross Vehicle Weight must never exceed the Gross Vehicle Weight Rating.

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WARNING

Exceeding the Safety Compliance Certification Label vehicle weight rating limits could result in substandard vehicle handling or performance, engine, transmission and/or structural damage, serious damage to the vehicle, loss of control and personal injury.

GCW (Gross Combined Weight) - is the Gross Vehicle Weight plus the weight of the fully loaded trailer. GCWR (Gross Combined Weight Rating) - is the maximum allowable weight of the vehicle and the loaded trailer, including all cargo and passengers, that the vehicle can handle without risking damage. (Important: The towing vehicle’s braking system is rated for operation at Gross Vehicle Weight Rating, not at Gross Combined Weight Rating.) Separate functional brakes should be used for safe control of towed vehicles and for trailers where the Gross Combined Weight of the

towing vehicle plus the trailer exceed the Gross Vehicle Weight Rating of the towing vehicle. The Gross Combined Weight must never exceed the Gross Combined Weight Rating. Maximum Loaded Trailer Weight - is the highest possible weight of a fully loaded trailer the vehicle can tow. It assumes a vehicle with mandatory options, driver and front passenger weight (150 pounds [68 kilograms] each), no cargo weight (internal or external) and a tongue load of 10–15% (conventional trailer) or king pin weight of 15–25% (fifth wheel trailer). Consult an authorized dealer (or the RV and Trailer Towing Guide available at an authorized dealer) for more detailed information.

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2. Determine the combined weight of the driver and passengers that will be riding in your vehicle. 3. Subtract the combined weight of the driver and passengers from XXX kg or XXX lb. 4. The resulting figure equals the available amount of cargo and luggage load capacity. For example, if the “XXX” amount equals 1,400 lb. and there will be five 150 lb. passengers in your vehicle, the amount of available cargo and luggage load capacity is 650 lb. (1400-750 (5 x 150) = 650 lb.) 5. Determine the combined weight of luggage and cargo being loaded on the vehicle. That weight may not safely exceed the available cargo and luggage load capacity calculated in Step 4. 6. If your vehicle will be towing a trailer, load from your trailer will be transferred to your vehicle. Consult this manual to determine how this reduces the available cargo and luggage load capacity of your vehicle. The following gives you a few examples on how to calculate the available amount of cargo and luggage load capacity:

Tongue Load or Fifth Wheel King Pin Weight - refers to the amount of the weight that a trailer pushes down on a trailer hitch. Examples: For a 5000 pound (2268 kilogram) conventional trailer, multiply 5000 by 0.10 and 0.15 to obtain a proper tongue load range of 500 to 750 pounds (227 to 340 kilograms). For an 11500 pound (5216 kilogram) fifth wheel trailer, multiply by 0.15 and 0.25 to obtain a proper king pin load range of 1725 to 2875 pounds (782 to 1304 kilograms).

WARNINGS

Do not exceed the GVWR or the GAWR specified on the Safety Compliance Certification Label. Do not use replacement tires with lower load carrying capacities than the original tires because they may

lower the vehicle’s GVWR and GAWR limitations. Replacement tires with a higher limit than the original tires do not increase the GVWR and GAWR limitations.

Exceeding any vehicle weight rating limitation could result in serious damage to the vehicle and/or

personal injury. Steps for determining the correct load limit: 1. Locate the statement "The combined weight of occupants and cargo should never exceed XXX kg or XXX lb." on your vehicle’s placard.

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Load Carrying

- 1200 = - 240 pounds. No, you do not have enough cargo capacity to carry that much weight. In metric units, the calculation would be: 635 kilograms - (2 x 99
kilograms) - (12 x 45 kilograms) = 635 - 198 - 540 = -103 kilograms. You will need to reduce the load weight by at least 240 pounds (104 kilograms). If you remove three 100-pound (45-kilogram) cement bags, then the load calculation would be: 1400 - (2 x 220) - (9 x 100) = 1400 - 440 - 900 = 60 pounds. Now you have the load capacity to transport the cement and your friend home. In metric units, the calculation would be: 635 kilograms - (2 x 99
kilograms) - (9 x 45 kilograms) = 635 - 198 - 405 = 32 kilograms. The above calculations also assume that the loads are positioned in your vehicle in a manner that does not overload the Front or the Rear Gross Axle Weight Rating specified for your vehicle on the Safety Compliance Certification Label. The label shall be affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver's seating position.

*Suppose your vehicle has a 1400-pound (635-kilogram) cargo and luggage capacity. You decide to go golfing. Is there enough load capacity to carry you, four of your friends and all the golf bags? You and four friends average 220
pounds (99 kilograms) each and the golf bags weigh approximately 30 pounds (13.5 kilograms) each. The calculation would be: 1400 - (5 x 220) - (5 x 30) = 1400 - 1100
- 150 = 150 pounds. Yes, you have enough load capacity in your vehicle to transport four friends and your golf bags. In metric units, the calculation would be: 635
kilograms - (5 x 99 kilograms) - (5 x 13.5 kilograms) = 635 - 495 - 67.5 = 72.5 kilograms. *Suppose your vehicle has a 1400-pound (635-kilogram) cargo and luggage capacity. You and one of your friends decide to pick up cement from the local home improvement store to finish that patio you have been planning for the past two years. Measuring the inside of the vehicle with the rear seat folded down, you have room for twelve 100-pound (45-kilogram) bags of cement. Do you have enough load capacity to transport the cement to your home? If you and your friend each weigh 220 pounds (99 kilograms), the calculation would be: 1400 - (2 x 220) - (12 x 100) = 1400 - 440

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Towing

TOWING A TRAILER WARNINGS

Do not exceed the GVWR or the GAWR specified on the certification label. Towing trailers beyond the maximum recommended gross trailer weight exceeds the limit of your vehicle and

could result in engine damage, transmission damage, structural damage, loss of vehicle control, vehicle rollover and personal injury.

Note: Your vehicle may have electrical items, such as fuses or relays, related to towing. See Fuses (page 231). Your vehicle may have electrical items, such as fuses or relays, related to towing. See the Fuses chapter. Your vehicle's load capacity designation is by weight, not by volume, so you cannot necessarily use all available space when loading a vehicle. Towing a trailer places an extra load on your vehicle's engine, transmission, axle, brakes, tires and suspension. Inspect these components periodically during, and after, any towing operation. Load Placement To help minimize how trailer movement affects your vehicle when driving: •

Load the heaviest items closest to the trailer floor. Load the heaviest items centered between the left and right side trailer tires.

•

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•

•

Load the heaviest items above the trailer axles or just slightly forward toward the trailer tongue. Do not allow the final trailer tongue weight to go above or below 10-15% of the loaded trailer weight. Select a tow bar with the correct rise or drop. When both the loaded vehicle and trailer are connected, the trailer frame should be level, or slightly angled down toward your vehicle, when viewed from the side.

When driving with a trailer or payload, a slight takeoff vibration or shudder may be present due to the increased payload weight. Additional information regarding proper trailer loading and setting your vehicle up for towing is located in the Load Carrying chapter. See Load Limit (page 205). You can also find the information in the RV & Trailer Towing Guide, available at an authorized dealer. RECOMMENDED TOWING WEIGHTS Note: Do not exceed the trailer weight for your vehicle configuration listed in the chart below. Note: Make sure to take into consideration trailer frontal area. Do not exceed 20 feet2
(1.86 meters2). Note: For high altitude operation, reduce the gross combined weight by 2% per 1000
feet (300 meters) starting at the 1000 foot (300 meter) elevation point. Note: Certain states require electric trailer brakes for trailers over a specified weight. Be sure to check state regulations for this specified weight. The maximum trailer weights listed may be limited to this specified weight, as the vehicle’s electrical system may not include the wiring connector needed to activate electric trailer brakes.

Towing

Your vehicle may tow a Class I trailer provided the maximum trailer weight is less than or equal to the maximum trailer

weight listed for your vehicle configuration on the following chart.

Powertrain

Maximum Trailer Weight - lb (kg)*

1.6L GTDI 2.0L GTDI 2.5L TiVCT *Calculated with SAE J2807 method.

1000 (454) 2000 (907) 1000 (454)

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Towing

To connect the trailer’s safety chains, cross them under the trailer tongue and allow enough slack for turning tight corners. Do not allow the chains to drag on the ground. Trailer Brakes

WARNING

Do not connect a trailer's hydraulic brake system directly to your vehicle's brake system. Your vehicle may not have enough braking power and your chances of having a collision greatly increase.

Electric brakes and manual, automatic or surge-type trailer brakes are safe if you install them properly and adjust them to the manufacturer's specifications. The trailer brakes must meet local and federal regulations. The rating for the tow vehicle's braking system operation is at the gross vehicle weight rating, not the gross combined weight rating. Separate functioning brake systems are required for safe control of towed vehicles and trailers weighing more than 1500 pounds (680 kilograms) when loaded. Trailer Lamps

WARNING

Never connect any trailer lamp wiring to the vehicle's tail lamp wiring; this may damage the electrical system resulting in a fire. Contact an authorized dealer as soon as possible for assistance in proper trailer tow wiring installation. Additional electrical equipment may be required.

ESSENTIAL TOWING CHECKS Follow these guidelines to ensure safe towing: • Do not tow a trailer until you drive your

vehicle at least 1000 miles (1600
kilometers).

• Consult your local motor vehicle laws

for towing a trailer. See the instructions included with towing accessories for the proper installation and adjustment specifications. Service your vehicle more frequently if you tow a trailer. Refer to your scheduled maintenance information. If you use a rental trailer, follow the instructions the rental agency gives you.

•

•

•

You can find information on load specification terms found on the tire label and Safety Compliance label as well as instructions on calculating your vehicle's load in the Load Carrying chapter. See Load Limit (page 205). Remember to account for the trailer tongue weight as part of your vehicle load when calculating the total vehicle weight. Hitches • Do not use a hitch that either clamps

onto the bumper or attaches to the axle.

• Distribute the trailer load so 10-15% of the total trailer weight is on the trailer tongue.

Safety Chains Note: Never attach safety chains to the bumper. Always connect the trailer’s safety chains to the hook retainers of your vehicle hitch.

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• Allow more distance for stopping with a trailer attached. Anticipate stops and brake gradually.

• Avoid parking on a grade. However, if

you must park on a grade: •

Turn the steering wheel to point your vehicle tires away from traffic flow. Set your vehicle parking brake.

• • Place the automatic transmission

in position P or manual transmission in a low gear.

• Place wheel chocks in front and

back of the trailer wheels. (Chocks not included with vehicle.)

Launching or Retrieving a Boat or Personal Watercraft (PWC) Note: Disconnect the wiring to the trailer before backing the trailer into the water. Note: Reconnect the wiring to the trailer after you remove the trailer from the water. When backing down a ramp during boat launching or retrieval: • Do not allow the static water level to rise above the bottom edge of the rear bumper.

• Do not allow waves to break higher

than 6 inches (15 centimeters) above the bottom edge of the rear bumper.

Exceeding these limits may allow water to enter vehicle components: • Causing internal damage to the

components.

• Affecting drivability, emissions, and

reliability.

Any time the rear axle submerges in water, replace the rear axle lubricant. Water may contaminate the rear axle lubricant, which is not a normal maintenance inspection item unless there is a possibility of a leak or other axle repair is required.

Trailer lamps are required on most towed vehicles. Make sure all running lights, brake lights, turn signals and hazard lights are working. Before Towing a Trailer Practice turning, stopping and backing-up to get the feel of your vehicle-trailer combination before starting on a trip. When turning, make wider turns so the trailer wheels clear curbs and other obstacles. When Towing a Trailer • Do not drive faster than 70 mph (113

km/h) during the first 500 miles (800
kilometers).

• Do not make full-throttle starts. • Check your hitch, electrical connections

and trailer wheel lug nuts thoroughly after you have traveled 50 miles (80
kilometers).

•

• When stopped in congested or heavy traffic during hot weather, place the gearshift in position P (automatic transmission) or neutral (manual transmission) to aid engine and transmission cooling and to help A/C performance. Turn off the speed control with heavy loads or in hilly terrain. The speed control may turn off automatically when you are towing on long, steep grades. Shift to a lower gear when driving down a long or steep hill. Do not apply the brakes continuously, as they may overheat and become less effective. If your transmission is equipped with a Grade Assist or Tow/Haul feature, use this feature when towing. This provides engine braking and helps eliminate excessive transmission shifting for optimum fuel economy and transmission cooling.

•

•

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Towing

Front-wheel drive vehicles must have the front wheels placed on a tow dolly when towing your vehicle from the rear using wheel lift equipment. This prevents damage to the transmission. Towing an all-wheel drive vehicle requires that all wheels be off the ground, such as using a wheel lift and dollies or flatbed equipment. This prevents damage to the transmission, all-wheel drive system and vehicle. TOWING THE VEHICLE ON FOUR WHEELS Emergency Towing If your vehicle becomes inoperable (without access to wheel dollies, car-hauling trailer, or flatbed transport vehicle), it can be flat-towed (all wheels on the ground, regardless of the powertrain and transmission configuration) under the following conditions: •

Your vehicle is facing forward for towing in a forward direction.

• Place the transmission in position N. If you cannot move the transmission into N, you may need to override it. See Transmission (page 160).

• Maximum speed is 35 mph (56 km/h). • Maximum distance is 50 miles (80

kilometers).

Recreational Towing Note: Put your climate control system in recirculated air mode to prevent exhaust fumes from entering the vehicle. See Climate Control (page 118).

TRANSPORTING THE VEHICLE

If you need to have your vehicle towed, contact a professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider. We recommend the use of a wheel lift and dollies or flatbed equipment to tow your vehicle. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. Vehicle damage may occur if towed incorrectly, or by any other means. It is acceptable to have your front-wheel drive vehicle towed from the front if using proper wheel lift equipment to raise the front wheels off the ground. When towing in this manner, the rear wheels can remain on the ground.

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E143886Towing

Follow these guidelines if you have a need for recreational (RV) towing. An example of recreational towing would be towing your vehicle behind a motorhome. We designed these guidelines to prevent damage to your transmission. Front-wheel Drive Vehicles You can tow your vehicle with the front wheels off the ground by using a tow dolly. If you are using a tow dolly, follow the instructions specified by the equipment provider. All-wheel Drive Vehicles All-wheel drive vehicles CANNOT be flat-towed (all wheels on the ground), as vehicle or transmission damage may occur. It is recommended to tow your vehicle with all four (4) wheels off the ground such as when using a car-hauling trailer. Otherwise, you cannot recreational tow your vehicle.

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Driving Hints

BREAKING-IN You need to break in new tires for approximately 300 miles (480
kilometers). During this time, your vehicle may exhibit some unusual driving characteristics. Avoid driving too fast during the first 1000
miles (1600 kilometers). Vary your speed frequently and change up through the gears early. Do not labor the engine. Do not tow during the first 1000 miles (1600 kilometers). ECONOMICAL DRIVING Fuel economy is affected by several things such as how you drive, the conditions you drive under and how you maintain your vehicle. There are some things to keep in mind that may improve your fuel economy: • Accelerate and slow down in a smooth,

moderate fashion.

• Drive at steady speeds. • Anticipate stops; slowing down may

eliminate the need to stop.

• Combine errands and minimize

stop-and-go driving. • When running errands, go to the

furthest destination first and then work your way back home.

• Close the windows for high-speed

driving.

• Drive at reasonable speeds. (Traveling

at 65 mph/105 kph uses about 15% less fuel than traveling at 75 mph/121
kph). Keep the tires properly inflated and use only the recommended size.

•

• Use the recommended engine oil. • Perform all regularly scheduled

maintenance.

There are also some things you may want to avoid doing because they reduce your fuel economy: • Avoid sudden or hard accelerations. • Avoid revving the engine before turning

off the car.

• Avoid long idle periods. • Do not warm up your vehicle on cold

mornings.

• Reduce the use of air conditioning and

heat.

• Avoid using speed control in hilly

terrain.

• Do not rest your foot on the brake

pedal while driving.

• Avoid carrying unnecessary weight

(approximately 1 mpg [0.4
kilometers/liter] is lost for every 400
lbs [180 kilograms] of weight carried). • Avoid adding particular accessories to

your vehicle (e.g. bug deflectors, rollbars/light bars, running boards, ski racks).

• Avoid driving with the wheels out of

alignment.

DRIVING THROUGH WATER Note: Driving through deep water above the recommended levels can cause vehicle damage. If driving through deep or standing water is unavoidable, proceed very slowly. Never drive through water that is higher than the bottom of the wheel rims (for cars) or the bottom of the hubs (for trucks).

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WARNINGS

Always use floor mats that are designed to fit the foot well of your vehicle. Only use floor mats that

leave the pedal area unobstructed. Only use floor mats that are firmly secured to retention posts so that they cannot slip out of position and interfere with the pedals or impair safe operation of your vehicle in other ways.

When driving through water, traction or brake capability may be limited. Also, water may enter your engine’s air intake and severely damage your engine or your vehicle may stall. Once through the water, always dry the brakes by moving your vehicle slowly while applying light pressure on the brake pedal. Wet brakes do not stop the vehicle as quickly as dry brakes. FLOOR MATS

Pedals that cannot move freely can cause loss of vehicle control and increase the risk of serious personal

injury.

Always make sure that the floor mats are properly attached to the retention posts in the carpet that are supplied with your vehicle. Floor mats must be properly secured to both retention posts to ensure mats do not shift out of position. Never place floor mats or any other covering in the vehicle foot well that cannot be properly secured to

prevent them from moving and interfering with the pedals or the ability to control the vehicle.

Never place floor mats or any other covering on top of already installed floor mats. Floor mats should always rest on top of vehicle carpeting surface and not another floor mat or other covering. Additional floor mats or any other covering will reduce the pedal clearance and potentially interfere with pedal operation. Check attachment of floor mats on a regular basis. Always properly reinstall and secure floor mats that

have been removed for cleaning or replacement.

Always make sure that objects cannot fall into the driver foot well while the vehicle is moving. Objects that are loose can become trapped under the pedals causing a loss of vehicle control.

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E142667E142666Driving Hints

WARNINGS

Failure to properly follow floor mat installation or attachment instructions can potentially cause

interference with pedal operation causing loss of control of vehicle.

To install floor mats, position the floor mat so that the eyelet is over the retention post and press down

to lock in.

To remove the floor mat, reverse the installation procedure.

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Customer Assistance

These are some of the items that can be found online: • U.S. dealer locator by Dealer Name,

City/State, or Zip Code

Ford Extended Service Plans Ford Genuine Accessories Service specials and promotions.

• Owner Manuals • Maintenance Schedules • Recalls • • • In Canada: Mailing address Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone 1-800-565-3673 (FORD) Online www.ford.ca Additional Assistance If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing authorized dealer. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. If you require assistance or clarification on Ford Motor Company policies, please contact the Ford Customer Relationship Center.

3.

2.

GETTING THE SERVICES YOU NEED Warranty repairs to your vehicle must be performed by an authorized dealer. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction. Please note that certain warranty repairs require special training and equipment, so not all authorized dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another authorized dealer. A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft® parts, or remanufactured or other parts that are authorized by Ford. Away From Home If you are away from home when your vehicle needs service, contact the Ford Customer Relationship Center or use the online resources listed below to find the nearest authorized dealer. In the United States: Mailing address Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
Telephone 1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) Online Additional information and resources are available online at www.fordowner.com

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Customer Assistance

California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18
months of ownership of a new vehicle or the first 18000 miles (29 000 km), whichever occurs first: 1. Two or more repair attempts are made on the same non-conformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR

3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time).

In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126
You are required to submit your warranty dispute to BBB AUTO LINE before asserting in court any rights or remedies conferred by California Civil Code Section 1793.22(b). You are also required to use BBB AUTO LINE before exercising rights or seeking remedies created by the Federal Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek redress by pursuing rights and remedies not created by California Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is not required by those statutes.

•

In order to help you serve you better, please have the following information available when contacting a Customer Relationship Center: • Vehicle Identification Number. •

Your telephone number (home and business). The name of the authorized dealer and city where located. The vehicle’s current odometer reading.

• In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states. In the United States, a warranty dispute must be submitted to the BBB AUTO LINE before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle.

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Customer Assistance

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined earlier in this chapter in the Getting the Services you need section, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts – mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement is not reached during mediation or you do not want to participate in mediation, and if your claim is eligible, you may participate in the arbitration process. An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing. Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file your claim with the BBB. You are not bound by the decision, and may reject the decision and proceed to court where all findings of the BBB Auto Line dispute, and decision, are admissible in the court action. Should you choose to accept the BBB AUTO LINE decision, Ford is then bound by the decision, and must comply with the decision within 30 days of receipt of your acceptance letter. BBB AUTO LINE Application: Using the information provided below, please call or write to request a program application. You will be asked for your name and address, general information about your new vehicle, information about your warranty concerns, and any steps you have

already taken to try to resolve them. A Customer Claim Form will be mailed that will need to be completed, signed and returned to the BBB along with proof of ownership. Upon receipt, the BBB will review the claim for eligibility under the Program Summary Guidelines. You can get more information by calling BBB AUTO LINE at 1-800-955-5100, or writing to: BBB AUTO LINE 4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203-1833
BBB AUTO LINE applications can also be requested by calling the Ford Motor Company Customer Relationship Center at 1-800-392-3673. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at any time without notice and without obligation. UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straight forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings.

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Customer Assistance

In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding on both you and Ford of Canada. CAMVAP services are available in all Canadian territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685
or visit www.camvap.ca. GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact a regional office or owner relations/customer relationship office. The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company/Ford of Canada is not responsible for any damage caused by use of improper fuel. Using leaded fuel may also result in difficulty importing your vehicle back into the U.S.

If your vehicle must be serviced while you are traveling or living in Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands, Central America, the Caribbean, and Israel, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY FORD EXPORT OPERATIONS & GLOBAL INITIATIVES 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (313) 594-4857
For customers in Guam, the Commonwealth of the Northern Mariana Islands (CNMI), America Samoa, and the U.S. Virgin Islands, please feel free to call our Toll-Free Number: (800) 841-FORD (3673). FAX: (313) 390-0804
Email: [email protected] If your vehicle must be serviced while you are traveling or living in Puerto Rico, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: Ford International Business Development Inc. Customer Relationship Center P.O. Box 11957
Caparra Heights Station San Juan, Puerto Rico 00922-1957
Telephone: (800) 841-FORD (3673) FAX: (313) 390-0804
Email: [email protected] www.ford.com.pr If your vehicle must be serviced while you are traveling or living in the Middle East, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact:

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Customer Assistance

Ford Middle East Customer Relationship Center P.O. Box 21470
Dubai, United Arab Emirates Telephone: +971 4 3326084
Toll-Free Number for the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number for Kuwait: 24810575
FAX: +971 4 3327299
Email: [email protected] www.me.ford.com If you buy your vehicle in North America and then relocate to any of the above locations, register your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations & Global Growth Initiatives by emailing [email protected]. If you are in another foreign country, contact the nearest authorized dealer. If the authorized dealer employees cannot help you, they can direct you to the nearest Ford affiliate office. Customers in the U.S. should call 1-800-392-3673. ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio, contact Helm, Incorporated at: HELM, INCORPORATED 47911 Halyard Drive Plymouth, Michigan 48170
Attention: Customer Service Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST Helm, Incorporated can also be reached by their website: www.helminc.com

(Items in this catalog may be purchased by credit card, check or money order.) Obtaining a French Owner’s Manual French Owner’s Manual can be obtained from your authorized dealer or by contacting Helm, Incorporated using the contact information listed previously in this section. REPORTING SAFETY DEFECTS (U.S. ONLY)

If you believe that your vehicle has a defect which could cause a crash or could cause injury or