2013 Ford Fusion Owners Manual

· Check the security and auto accept and prompt always settings relative to the SYNC Bluetooth connection on your phone. · Update your device's firm- ware. · Turn off the Auto phone- book download setting. · Go to the website to review your phone's compatibility. · Try turning off the device, resetting the device or removing the device's battery, then trying again.

SYNC™

Issue

I am having trouble connecting my device.

USB and media issues

Possible cause(s) This may be a possible device malfunction.

SYNC does not recognize my device when I turn on the car.

Bluetooth audio does not stream.

SYNC does not recognize music that is on my device.

This is a device limitation.

· This is a phone-dependent feature. · The device is not connected. · Your music files may not contain the proper artist, song title, album or genre information. · The file may be corrupted. · The song may have copy- right protection, which does not allow it to play.

Possible solution(s)

· Try turning off the device, resetting the device, removing the device's battery, then trying again. · Make sure you are using the manufacturer's cable. · Make sure you insert the USB cable properly into the device and the USB port. · Make sure that the device does not have an auto- install program or active security settings. Make sure you are not leaving the device in your vehicle during very hot or cold temperatures. Make sure you properly connect the device to SYNC and that you have pressed play on your device. · Make sure that all song details are populated. · Some devices require you to change the USB settings from mass storage to MTP class.

Issue

Vehicle Health Report and Services (Traffic, Directions and Information) issues Possible solution(s) · This is a free feature, but you must first register online to use it.

I received a text that I did not activate Vehicle Health Report.

Possible cause(s)

· You did not activate your account on the website. · You may have the wrong VIN (vehicle identification number) listed.

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Vehicle Health Report and Services (Traffic, Directions and Information) issues Possible solution(s)

Possible cause(s)

Issue

I am unable to retrieve the report on the website, or I receive a system error.

The preferred dealer information did not load correctly.

I am unable to submit a report.

· This could be due to your phone's compatibility. · Bad signal strength. · You did not activate your phone on the website.

I heard a commercial when I tried to use Traffic, Direc- tions and Information.

· You did not activate this phone for this service. · Your phone has ID blocker active.

· Make sure that your VIN is correctly listed in your account. When you register your account, you must choose a preferred dealer. If it already lists a dealer, try selecting another dealer and logging out. Log back in, change it back to your preferred dealer, and retrieve the report. · Update your cellular number in your account on the website. · Make sure you have full signal strength and that your Bluetooth volume level has been turned up. · Try deleting your phone and performing a clean pairing. · This is a free feature, but you must first register online to use it. · Turn off ID blocker on your phone as the system recog- nizes you by your phone number. · Make sure the currently connected phone is the same one that is registered on your SYNCMyRide account.

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SYNC™

Issue

SYNC does not understand what I am saying.

Voice command issues

Possible cause(s) · You may be using the wrong voice commands. · You may be speaking too soon or at the wrong time.

SYNC does not understand the name of a song or artist.

· You may be using the wrong voice commands. · You may be saying the name differently than the way you saved it. · The system may not be reading the name the same way you are saying it.

SYNC does not understand or is calling the wrong contact when I want to make a call.

· You may be using the wrong voice commands. · You may be saying the name differently than the way you saved it. · Contacts in your phone- book may be very short and similar, or they may contain special characters.

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Possible solution(s) · Review the phone voice commands and the media voice commands at the beginning of their respective sections. · Be aware that SYNC's microphone is either in your rear view mirror or in the headliner just above the windshield. · Review the media voice commands at the beginning of the media section. · Say the song or artist exactly as listed. If you say "Play Artist Prince", the system does not play music by Prince and the Revolution or Prince and the New Power Generation. · Make sure you are saying the complete title, such as "California remix featuring Jennifer Nettles". · If the song titles are in all CAPS, you have to spell them. LOLA requires you to say "L-O-L-A". · Do not use special charac- ters in the title. The system does not recognize them. · Review the Phone voice commands at the beginning of the phone section. · Make sure you are saying the contacts exactly as they are listed. For example, if you save a contact as Joe Wilson, say "Call Joe Wilson".

SYNC™

Voice command issues

Issue

Possible cause(s)

Possible solution(s)

· Your phonebook contacts may be in CAPS.

· The system works better if you list full names, such as "Joe Wilson" rather than "Joe". · Do not use special charac- ters, such as 123 or ICE, as the system does not recog- nize them. · If a contact is in CAPS, you have to spell it. JAKE requires you to say "Call J- A-K-E".

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GENERAL INFORMATION

WARNING

Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any handheld device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving

Phone Navigation (or Information if your vehicle is not equipped with Navigation) Climate Settings Home Information Entertainment

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Press to select any of the following: • Driver Settings • Recirculated Air • Auto • Dual • Passenger Settings • A/C • Defrost

SETTINGS

Press to select any of the following: • Clock • Display • Sound • Vehicle • Settings • Help

HOME Press to access your home screen. Depending on your

vehicle’s option package and software, your screens may vary in appearance from the descriptions in this section. Your features may also be limited depending on your market. Check with an authorized dealer for availability.

INFORMATION

Services Travel Link

Press to select any of the following: • • • Alerts • Calendar • Apps ENTERTAINMENT

This system uses a four-corner strategy to provide quick access several vehicle features and settings. The touchscreen provides easy interaction with your cellular phone, multimedia, climate control and navigation system. The corners display any active modes within those menus, such as phone status or the climate temperature. Note: Some features are not available while your vehicle is moving. Note: Your system is equipped with a feature that allows you to access and control audio features for 30 minutes after you switch the ignition off (and no doors open). PHONE Press to select any of the following: • Phone • Quick Dial • Phonebook • History • Messaging • NAVIGATION Press to select any of the following: • My Home • Favorites • Previous Destinations • Point of Interest • • Previous Starting Point Latitude/Longitude • Street Address • • Intersection • City Center • Map • • CLIMATE

Edit Route Cancel Route Freeway Entrance/Exit

Emergency

Settings

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•

•

•

Fan: Control the speed of the climate system fan. Seek and Tune buttons: Use as you normally would in media modes. Eject: Eject a CD from the entertainment system.

• SOURCE: Touch the word repeatedly to see all available media modes. The screen does not change, but you see the media change in the lower left status bar.

• SOUND: Touch the word to access the

Sound menu where you can adjust settings such as: Bass, Treble, Midrange, Balance and Fade, DSP (Digital Signal Processing), Occupancy Mode and Speed Compensated Volume. (Your vehicle may not have all of these sound options.)

• Hazard flasher: Switch the hazard

flashers off and on.

Cleaning the Touchscreen Display Use a clean, soft cloth such as one used for cleaning glasses. If dirt or fingerprints are still visible, apply a small amount of alcohol to the cloth. Do not pour or spray alcohol onto the display. Do not use detergent or any type of solvent to clean the display. Support The SYNC support team is available to help you with any questions you are not able to answer on your own. Monday-Saturday, 8:30am-8:00pm EST. In the United States, call: 1-888-270-1055
In Canada, call: 1-800-565-3673
Times are subject to change due to holidays.

BT Stereo SD Card

Press to select any of the following: • AM • FM • SIRIUS • CD • USB • • • A/V In Using the Touch-Sensitive Controls on Your System To turn a feature on and off, just touch the graphic with your finger. To get the best performance from the touch-sensitive controls: • Do not press hard on the controls. They

are sensitive to light touch.

• Use your bare finger to touch the center

of a touch-control graphic. Touching off-center of the graphic may affect operation of a nearby control.

• Make sure your hands are clean and

dry. Since the touchscreen operates based on the touch of a finger, you may have trouble using it if you are wearing gloves. Keep metal and other conductive material away from the surface of the touchscreen as this may cause electronic interference (for example, inadvertently turning on a feature other than the one you meant to turn on).

•

•

Depending on your vehicle and option package, you may also have these controls on your bezel: • Power: Switch the media or climate

features off and on.

• VOL: Control the volume of playing

media.

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Safety Information

WARNING

Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any handheld device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving

• Do not attempt to service or repair the

system. See an authorized dealer.

• Do not operate playing devices if the

power cords or cables are broken, split or damaged. Place cords and cables out of the way, so they do not interfere with the operation of pedals, seats, compartments or safe driving abilities.

• Do not leave playing devices in your

vehicle during extreme conditions as it could cause them damage. See your device's user guide for further information. For your safety, some SYNC functions are speed-dependent. Their use is limited to when your vehicle is traveling at speeds under 3 mph (5 km/h).

•

Make sure that you review your device's manual before using it with SYNC. Speed-restricted Features Some features of this system may be too difficult to use while your vehicle is moving so they are restricted from use unless your vehicle is stationary. •

Screens crowded with information, such as Point of Interest reviews and ratings, SIRIUS Travel Link sports scores, movie times or ski conditions. • Any action that requires you to use a

keyboard is restricted, such as entering a navigation destination or editing information.

• All lists are limited so the user can view fewer entries (such as phone contacts or recent phone call entries).

See the following chart for more specific examples.

Cellular Phone

System Functionality

Restricted Features

Pairing a Bluetooth phone Adding phonebook contacts or uploading phonebook contacts (from a USB) List entries are limited for phone contacts and recent phone call entries Editing the keypad code Enabling Valet Mode

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Wi-Fi and Wireless

Videos, Photos and Graphics

Text Messages

Navigation

Restricted Features

Editing settings while the rear view camera or active park assist are active Editing wireless settings Editing the list of wireless networks Playing video Editing the screen's wallpaper or adding new wallpaper Composing text messages Viewing received text messages Editing preset text messages Using the keyboard to enter a destination Demo navigation route Adding or editing Address Book entries or Avoid Areas

Privacy Information When you connect a cellular phone to SYNC, the system creates a profile within your vehicle that links to that cellular phone. This profile helps in offering you more cellular features and operating more efficiently. Among other things, this profile may contain data about your cellular phone book, text messages (read and unread), and call history, including history of calls when your cell phone was not connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short development log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur.

The cellular profile, media device index, and development log remain in your vehicle unless you delete them and are generally accessible only in your vehicle when the cellular phone or media player is connected. If you no longer plan to use the system or your vehicle, we recommend you perform a Master Reset to erase all stored information. System data cannot be accessed without special equipment and access to your vehicle's SYNC module. Ford Motor Company and Ford of Canada do not access the system data for any purpose other than as described absent consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the sections on 911
Assist®, Vehicle Health Report, and Traffic, Directions and Information.

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Accessing and Adjusting Modes Through Your Right Vehicle Information Display (If Equipped)

The display is located on the right side of your instrument cluster. You can use your steering wheel controls to view and make minor adjustments to active modes without taking your hands off the wheel. For example: •

In Entertainment mode, you can view what is now playing, change the audio source, select memory presets and make some adjustments. In Phone mode, you can accept or reject an incoming call. If your vehicle is equipped with Navigation, you can view the current route or activate a route. In Climate mode, the driver side temperature can be set as well as fan speed.

•

•

•

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Use the OK and arrow buttons on the right side of your steering wheel to scroll through the available modes:

Entertainment

Phone

Navigation

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Climate Control

You can make selections from the menu by using the OK button. The selection menu expands and different options appear. • Press the up and down arrows to scroll

through the modes.

• Press the right arrow to enter the mode. • Press the left or right arrows to make adjustments within the chosen mode.

• Press OK to confirm your selection. Note: If your vehicle is not equipped with Navigation, Compass appears in the display instead of Navigation. If you press the right arrow to go into the Compass menu, you can see the compass graphic. The compass displays the direction in which the vehicle is traveling, not true direction (for example, if the vehicle is traveling west, the middle of the compass graphic displays west; north displays to the left of west though its true direction is to the right of west). Using Voice Recognition This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you. The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). The system also asks short questions (confirmation prompts) when it is not sure of your request or when there are multiple possible responses to your request.

Fusion/Mondeo (CC7)

When using voice commands, words and icons may appear in the lower left status bar indicating the status of the voice session (such as Listening, Success, Failed, Paused or Try Again). How to Use Voice Commands with Your System

Press the voice icon. After the tone, speak your command clearly.

What Can I Say? To access the available voice commands for the current session, do one of the following: • During a voice session, press the help icon (?) in the lower left status bar of the screen. Say, "What can I say?" for an on-screen listing of the possible voice commands associated with your current voice session.

•

• Press the voice icon. After the tone, say,

"Help" for an audible list of possible voice commands.

Helpful Hints • Make sure the interior of your vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken commands.

• After pressing the voice icon, wait until

after the tone sounds and Listening appears before saying a command. Any command spoken before this does not register with the system. Speak naturally, without long pauses between words.

•

• At any time, you can interrupt the

system while it is speaking by pressing the voice icon.

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Basic commands

Say

"Phone" "USB" "Bluetooth audio" "Line in" "Cancel" "SYNC" "Voice settings" "Vehicle health report"

"Services"

"Mobile apps"

"Help"

If You Want To

Make calls. Access the device connected to your USB port. Stream audio from your phone. Access the device connected to the auxiliary input jack. Cancel the requested action. Return to the main menu. Adjust the level of voice interaction and feedback.

Run a vehicle health report.*

Access the SYNC Services portal.*

Access mobile applications.* Hear a list of voice commands available in the current mode.

* Available through SYNC Services. See Information (page 390).

These commands can be said at any time during a voice session

"Main menu"

"List of commands" "What can I say?"

"Next page"

"Previous page"

"Go back" "Cancel"

"Exit" "Help"

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Accessing a List of Available Commands If you use the touchscreen, press the • Settings icon > Help > Voice Command List.

•

If you use the steering wheel control, press the voice icon. After the tone, speak your command clearly.

Available Voice Commands

"Audio list of commands"

"Bluetooth audio list of commands"

"Browse list of commands"

"CD list of commands"

"Radio list of commands" "SD card list of commands"

"Sirius satellite list of commands" *

"Travel link list of commands" *

"Climate control list of commands"

"USB list of commands"

"List of commands"

"Voice instructions list of commands"

"Navigation list of commands" *

"Phone list of commands"

"Voice settings list of commands"

"Help"

* These commands are only available when your vehicle is equipped with the navigation system, and the navigation system SD card is in the card slot.

Voice Settings Voice settings allow you to customize the level of system interaction, help and feedback. The system defaults to standard interaction that uses candidate lists and confirmation prompts as these provide the highest level of guidance and feedback.

•

Interaction Mode: Novice mode provides detailed interaction and guidance while the advanced mode has less audible interaction and more tone prompts.

• Confirmation Prompts: The system uses these short questions to confirm your voice request. If turned off, the system simply makes a best guess as to what you requested. The system may still occasionally ask you to confirm settings.

• Phone and Media Candidate Lists: Candidate lists are lists of possible results from your voice commands. The system creates these lists when it has the same confidence level of several options based on your voice command.

To access these settings using the touchscreen:

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1. Press the Settings icon > Settings >

then Voice Control.

Interaction Mode

2. Select from the following: • • Confirmation Prompts • Media Candidate Lists • Phone Candidate Lists • Voice Control Volume.

To access these settings using voice commands: 1. Press the voice icon. Wait for the prompt "Please say a command". Another tone sounds to let you know the system is listening.

2. Say any of the following commands:

Voice Settings Using Voice Commands

"Interaction mode novice"

"Interaction mode advanced" "Confirmation prompts on" "Confirmation prompts off" "Phone candidate lists on" "Phone candidate lists off" "Media candidate lists on" "Media candidate lists off"

"Help"

Using Voice Commands with the Touchscreen Options Your voice system has a dual mode feature which allows you to switch between using voice commands and making on-screen selections. This is most often available when using navigation. Buttons outlined in blue indicate selections that are part of the dual mode feature. For example, if while you are in a voice session, rather than saying the command "Enter street name" to change the field, you can press Street and the voice session does

not end. Instead, the voice system changes to the Street field and asks you to say the street name. You cannot use the buttons not outlined in blue as voice commands. If they are touched during a voice session, the voice session ends. For example, you can choose from the following on the Navigation home screen: • My Home • Favorites • Previous Destinations • Point of Interest (POI) • • • • Cancel Route.

Emergency Street Address Intersection

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Some of the voice commands that are

available while viewing this screen are:

Destination

"Destination my home"

"Destination street address"

"Destination favorites"

"Destination previous destinations"

"Destination POI"

"Destination intersection" "Destination emergency"

If you choose Street Address from the navigation screen, you can choose from the following: • Number • City

Street Name State/Prov.

• • Some of the voice commands that are available while viewing this screen are:

Street Address

"Enter house number" "Change house number"

"Enter street name" "Change street name"

"Enter city" "Change city" "Enter state" "Change state"

If you choose Points of Interest from the navigation screen, you can choose from the following: • • •

Search Area Search By Name Fuel Station

• ATM • All Restaurants • Accommodations • Parking. Some of the voice commands that are available while viewing this screen are:

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Points of Interest or POI

"Destination "

"Search by name" "Search by category" "Change search area"

"Change state"

Note: These are just a sample of the voice commands available within the Points of Interest section; the categories themselves are also technically voice commands. If you choose Intersection from the navigation screen, you can choose from the following: • 1st Street 2nd Street •

State/Prov.

• City • Some of the voice commands that are available while viewing this screen are:

Intersection

"Enter first street name" "Change first street name" "Enter second street name" "Change second street name"

"Enter city" "Change city" "Enter state" "Change state"

The dual mode feature is also available when the voice system displays a list of items to pick from during a voice session, where you would be able to touch the line item or say "Line 2". If the system does not understand a voice command, or there are multiple options, the system displays a voice command list for you.

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SETTINGS

Clock Display Sound Vehicle Settings Help

Under this menu, you can set your clock, access and adjust the display, sound and vehicle settings as well as access settings for specific modes or the help feature. Clock Note: You cannot manually set the date. Your vehicle’s GPS does this for you. Note: If the battery has been disconnected, your vehicle needs to acquire a GPS signal to update the clock. Once your vehicle acquires the signal, it may take a few minutes for the update to display the correct time.

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1. Press the Settings icon > Clock. 2. Press + and - to adjust the time. From this screen, you can also make other adjustments such as 12-hour or 24-hour mode, activate GPS time synchronization and have the system automatically update new time zones. You can also turn the outside air temperature display off and on. It appears at the top center of the touchscreen, next to the time and date.

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The system automatically saves any updates you make to the settings. Display You can adjust the touchscreen display through the touchscreen or by pressing the voice button on your steering wheel controls and when prompted, say, "Display settings".

To access and make adjustments using the touchscreen, press the Settings

icon > Display. • Brightness allows you to make the

screen display brighter or dimmer.

• Mode allows you to set the screen to a certain brightness or have the system automatically change based on the outside light level. •

If you select AUTO or NIGHT, you have the options of turning the display's Auto Dim feature on or off and changing the Auto Dim Manual Offset feature.

• Edit Wallpaper

•

You can have your touchscreen display the default photo or upload your own.

Uploading Photos for Your Home Screen Wallpaper Note: You cannot load photos directly from your camera. You must access the photos either from your USB mass storage device or from an SD card. Note: Photographs with extremely large dimensions (such as 2048 x 1536) may not be compatible and appear as a blank (black) image on the display. Your system allows you to upload and view up to 32 photos.

To access, press the Settings icon > Display > Edit Wallpaper, and then follow the system prompts to upload your photographs. Only the photograph(s), which meets the following conditions, display: • Compatible file formats are as follows:

.jpg, .gif, .png, .bmp Each file must be 1.5 MB or less.

• • Recommended dimensions: 800 x 384
Sound

Press the Settings icon > Sound, then select from the following:

Sound Settings

Bass

Midrange

Treble

DSP*

Occupancy Mode*

Speed Compensated Volume

Set Balance and Fade

* Your vehicle may not have these sound settings.

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Rear View Camera This menu allows you to access settings for your rear view camera.

Press the Settings icon > Vehicle > Rear View Camera, then select from the following

settings: • Rear Camera Delay • Visual Park Aid Alert • Guidelines. You can find more information on the rear view camera system in another chapter. See Rear View Camera (page 182). Enable Valet Mode Note: If the system locks, and you need to reset the PIN, enter 3681 and the system unlocks. Valet mode allows you to lock the system. No information is accessible until the system is unlocked with the correct PIN.

1. Press the Settings icon > Vehicle >

Enable Valet Mode.

2. When prompted, enter a four-digit PIN. After you press Continue the system locks until you enter the PIN again. Settings Access and adjust system settings, voice features, as well as phone, navigation and wireless settings. System

Press the Settings icon > Settings > System, then select from the following:

Vehicle

Press the Settings icon > Vehicle, then select from the following: • Ambient Lighting • Vehicle Health Report • Rear View Camera • Enable Valet Mode. Ambient Lighting (If Equipped) When you turn this feature on, ambient lighting illuminates footwells and cupholders with a choice of colors. To access and make adjustments:

1. Press the Settings icon > Vehicle >

Ambient Lighting.

2. Touch the desired color. 3. Use the scroll bar to increase or

decrease the intensity.

To turn the feature on or off, press the power button. Vehicle Health Report Turn Automatic Reminders on and off and set the mileage interval at which you would like to receive the reports. Press the ? for more information on these selections. When done making your selections, press Run Vehicle Health Report Now if you want your report. You can find more information on Vehicle Health Report in this chapter. See Information (page 390).

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System

Select to have the touchscreen display in English, Spanish or French. Select to display units in kilometers or miles. Select to display units in Celsius or Fahrenheit. Adjust the volume of voice prompts from the system. Select to have the system beep to confirm choices made through the touchscreen. Select to have the system beep to confirm button choices made through the climate or audio system. Have the touchscreen keyboard display in QWERTY or ABC format. Install any downloaded applications or view the current software licenses. Select to restore factory defaults. This erases all personal settings and personal data.

Language

Distance Temperature System Prompt Volume Touch Screen Button Beep

Touch Panel Button Beep

Keyboard Layout

Install Applications

Master Reset

Voice Control

Press the Settings icon > Settings > Voice Control, then select from the following:

Voice Control

Interaction Mode

Confirmation Prompts

Standard interaction mode provides more detailed inter- action and guidance. Advanced mode has less audible interaction and more tone prompts. Have the system ask you short questions if it has not clearly heard or understood your request.

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Voice Control

Note: Even with confirmation prompts turned off, the system may occasionally ask you to confirm settings. Candidate lists are possible results from your voice commands. The system simply makes a best guess at your request with these turned off. Candidate lists are possible results from your voice commands. The system simply makes a best guess at your request with these turned off. This allows you to adjust the system’s voice volume level.

Media Candidate Lists

Phone Candidate Lists

Voice Control Volume

Media Player

Press the Settings icon > Settings > Media Player, then select from the following:

Autoplay

Bluetooth Devices

Gracenote® Database Info

Gracenote® Mgmt

Cover Art Priority

Media Player

When this feature is on, the system automatically switches to the media source upon initial connection. This allows you to listen to music during the indexing process. When this feature is off, the system does not automatically switch to the inserted media source. Select to connect, disconnect, add or delete a device. You can also set a device as your favorite so that the system automatically attempts to connect to that device at every ignition cycle. This allows you to view the version level of the Gracenote Database. With this feature on, the Gracenote Database supplies metadata information for your music files. This overrides information from your device. This feature defaults to off. With this feature on, the Gracenote Database supplied cover art for your music files. This overrides any art from your device. This feature defaults to Media Player.

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Navigation

Map Preferences

Route Preferences

Navigation Preferences

Traffic Preferences

Avoid Areas

Fusion/Mondeo (CC7)

Press the Settings icon > Settings > Navigation, then select from the following:

Navigation

Turn breadcrumbs on and off. Have the system display your turn list top to bottom or bottom to top. Turn the Parking POI notification on and off. Have the system display the shortest route, fastest route or ecological route. Have the system avoid freeways. Have the system avoid tollroads. Have the system avoid ferries or car trains. Have the system use HOV (high-occupancy vehicle) lanes. Have the system use guidance prompts. Have the system automatically fill-in State/Province information. Have the system display areas where roadwork occurs. Have the system display incident icons. Have the system display areas where difficult driving conditions may occur. Have the system display areas with snow and ice on the road may occur. Have the system display any smog alerts. Have the system display weather warnings. Have the system display where there may be reduced visibility. Have the system turn on your radio for traffic announce- ments. Enter specific areas that would like to avoid on planned navigation routes.

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Phone

Bluetooth Devices

Bluetooth Do Not Disturb

911 Assist

Phone Ringer

Text Message Notification

Internet Data Connection

Manage Phonebook

Roaming Warning

Press the Settings icon > Settings > Phone, then select from the following:

Phone

Connect, disconnect, add or delete a device, as well as save it as a favorite. Turn Bluetooth on and off. Have all calls go directly to your voice mail and not ring inside your vehicle. With this feature turned on, text message notifications are also suppressed and do not ring inside your vehicle. Turn on or turn off the 911 Assist feature. See Information (page 390). Select the type of notification for phone calls - ring tone, beep, text to speech, or have it be silent. Select the type of notification for text messages - alert tone, beep, text to speech, or have it be silent. If compatible with your phone, you can adjust your internet data connection. Select to make your connection profile with the personal area network or to turn off your connection. You can also choose to adjust your settings or have the system always connect, never connect when roaming or query on connect. Press ? for more information. Access features, such as automatic phonebook download, re-download your phonebook, add contacts from your phone as well as delete or upload your phonebook. Have the system alert you when in Roaming mode.

Wireless & Internet Your system has a Wi-Fi feature that creates a wireless network within your vehicle, thereby allowing other devices (such as personal computers or phones) in your vehicle to speak to each other, share files or play games. Using this Wi-Fi

Fusion/Mondeo (CC7)

feature, everyone in your vehicle can also gain access the internet if you have a USB mobile broadband connection inside your vehicle, your phone supports personal area networking and if you park outside a wireless hotspot.

Press the Settings icon > Settings > Wireless & Internet, then select from the

following:

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Wi-Fi Settings

USB Mobile Broadband

Bluetooth Settings

Prioritize Connection Methods

Wi-Fi

Wi-Fi Network (Client) Mode turns the Wi-Fi feature on and off in your vehicle. Make sure you turn it on for connectivity purposes. Choose a Wireless Network allows you to use a previ- ously stored wireless network. You can categorize by alphabetical listing, priority and signal strength. You can also choose to search for a network, connect to a network, disconnect from a network, receive more information, prioritize a network or delete a network. Gateway (Access Point) Mode makes SYNC an access point for a phone or a computer when turned on. This forms the local area network within your vehicle for things, such as game playing, file transfer and internet browsing. Press ? for more information. Gateway (Access Point) Settings allows you to view and change settings for using SYNC as the internet gateway. Gateway (Access Point) Device List allows you to view recent connections to your Wi-Fi system. Instead of using Wi-Fi, your system can also use a USB mobile broadband connection to access the internet. (You must turn on your mobile broadband device on your personal computer before connecting it to the system.) This screen allows you to set up what is your typical area for your USB mobile broadband connection. (USB mobile broadband settings may not display if the device is already on.) You can select the following: Country, Carrier, Phone Number, User Name and Password. Shows you the currently paired devices as well as giving you your typical Bluetooth options to connect, disconnect, set as favorite, delete and add device. Bluetooth is a registered trademark of the Bluetooth SIG. Choose your connection methods and change them as needed. You can select to Change Order and have the system either always attempt to connect using a USB mobile broadband or using Wi-Fi.

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The Wi-Fi

CERTIFIED Logo is a certification mark of the Wi-Fi Alliance. Help

Press the Settings icon > Help, then select from the following:

Help

View your vehicle's current location, if your vehicle is equipped with navigation. If your vehicle is not equipped with navigation, nothing displays. Touchscreen system serial number Your vehicle identification number (VIN) Touchscreen system software version Navigation system version Map database version Sirius satellite radio ESN Gracenote® Database Information and Library version View the licenses for any software and applications installed on your system. Certain features are not accessible when your vehicle is moving. Turn on and turn off the 911 Assist feature. See Informa- tion (page 390). In Case of Emergency (ICE) Quick Dial: allows you to save up to two numbers as ICE contacts for quick access if there is an emergency. Select Edit to access your phonebook and then select the desired contacts. The numbers then appear as options on this screen for the ICE 1 and ICE 2 buttons. The ICE contacts you select appear at the end of the 911 Assist call process. View categorized lists of voice commands.

Where Am I?

System Information

Software Licenses

Driving Restrictions

911 Assist

Voice Command List

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To access Help using the voice commands, press the voice button, then, after the tone,

say "Help". The system provides allowable voice commands for the current mode.

ENTERTAINMENT

AM 1, AM 2 and AM AST FM 1, FM 2 and FM AST SIRIUS CD USB Touch this button to scroll down for more options, such as SD Card, BT Stereo and A/V In These buttons change with the media mode you are in. Radio memory presets and CD controls.

Note: Some features may not be available in your area. Contact an authorized dealer for more information. You can access these options using the touchscreen or voice commands.

Browsing Device Content When listening to audio on a device, you can browse through other devices without having to change sources. For example, if you are currently listening to audio on an SD card, you can browse all the artists that are stored on your USB device.

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Press the voice icon on the steering wheel. When prompted,

you can say:

"BROWSE" within devices

"Browse"*

"Browse games"**

"Browse channels"**

"Browse SD card"

"Browse Sirius channel guide"**

"Browse USB"

"Help"

* If you only say, "Browse", you can then say any commands in the following chart. **This command is only usable if you have an active subscription to SIRIUS® satellite radio.

"BROWSE"

" Games"*

" channels"*

"SD card"*

"Sirius Channel Guide"*

"USB"** "Help"

* This command is only usable if you have an active subscription to SIRIUS® satellite radio. ** For more commands in SD card or USB mode, see the "SD Card and USB Port" section of this chapter.

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Your voice system allows you to change audio sources with a simple voice command. For example, if you are listening to music on a USB device, then want to switch to a satellite radio channel, simply press the voice button on the steering wheel controls and say the name of the

SIRIUS station (such as, "the Highway"). The following voice commands are available at the top level of the voice session no matter which current audio source you are listening to (such as a USB device or SIRIUS satellite radio). Note: This is only available when your MyFord Touch system language is set to North American English.

Sample commands

"AM <530-1710>"

"<530-1710>" "<0-233>"*

"Play [genre] "** "Play [artist] "** "Play [album] "**

"FM <87.7-107.9"

"<87.7-107.9"

""*

"Play [playlist] "** "Play [song] "**

"Play by

name>"

"Play "

"Sports games"*

* This command is only usable if you have an active subscription to SIRIUS satellite radio. ** The commands that have [ ] around the word means that the word is optional. For example, if you say, "Play Metallica", this is the same as the voice command, "Play [artist] ".

AM/FM Radio

Touch the AM or FM tab to listen to the radio.

To change between AM and FM presets, just touch the AM or FM tab. Memory Presets Save a station by pressing and holding one of the memory preset areas. There is a brief mute while the radio saves the station. Sound returns when finished.

HD Radio Touch this button to turn HD Radio on. The light on the button illuminates when the feature is on. HD Radio allows you to receive radio broadcasts digitally, where available, providing free, crystal-clear sound. See HD Radio information later in this chapter. Scan Touch this button to go to the next strong AM or FM radio station. The light on the button illuminates when the feature is on.

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Direct Tune Touch this button to manually enter the desired station number. Touch Enter when you are done. HD Radio™ Information (If Available) Note: HD Radio broadcasts are not available in all markets. HD Radio technology is the digital evolution of analog AM/FM radio. Your system has a special receiver that allows it to receive digital broadcasts (where available) in addition to the analog broadcasts, it already receives. Digital broadcasts provide a better sound quality than analog broadcasts with free, crystal-clear audio and no static or distortion. For more information, and a guide to available stations and programming, please visit www.hdradio.com. When HD Radio is on and you tune to a station broadcasting HD Radio technology, you may notice the following indicators on your screen:

The HD Radio logo blinks when acquiring a digital station and stays solid when digital audio is playing. When this logo is available, you may also see Title and Artist fields on-screen.

Bass

Speed Compensated Volume.

Treble Balance and Fade

Options Sound Settings Touch this button to adjust settings for: • • Midrange • • • DSP (Digital Signal processing) • Occupancy Mode • Note: Your vehicle may not have all these sound settings. Set PTY for Seek/Scan This allows you to select a category of music you would like to search for. You can then choose to either seek or scan for the stations playing that category. RDS Text Display This allows you to view the information broadcast by FM stations. AST AST (Autostore) allows you to have the system automatically store the six strongest stations in your current location. TAG Button This feature is available when HD Radio is on, and allows you to tag a song to download later. When you select On, TAG appears on-screen when HD Radio is active. You can touch TAG to save the information of the song that is playing. When you plug in your portable music player, the information transfers, if supported by your device. When you are connected to iTunes®, the tags appear to remind you of the songs you would like to download. See HD Radio information later in this chapter.

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4. When you access iTunes® with your

portable music player, the tags appear to you as a reminder. The system allows you to tag up to approximately 100 songs. For a list of devices that support tagging, see www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.

When HD Radio broadcasts are active, you can access the following functions: • Scan allows you to hear a brief

sampling of all available stations. This feature still works when HD Radio reception is on, although it does not scan for HD2-HD7 channels. You may see the HD logo appear if the station has a digital broadcast.

• Memory presets allow you to save an active channel as a memory preset. Touch and hold a memory preset slot until the sound returns. There is a brief mute while the radio saves the station. Sound returns when finished. When switching to an HD2 or HD3 memory preset, the sound mutes before the digital audio plays, because the system has to reacquire the digital signal.

Note: As with any saved radio station, you cannot access the saved station if your vehicle is outside the station’s reception area.

The multicast indicator appears in FM mode (only) if the current station is broadcasting multiple digital broadcasts. The highlighted numbers signify available digital channels where new or different content is available. HD1 signifies the main programming status and is available in analog and digital broadcasts. Other multicast stations (HD2 through HD7) are only available digitally. TAG allows you to save a song to download later when you are on an acquired HD Radio station and the feature is on. To turn the feature on and use it: 1. Press AM or FM > Options > TAG

Button > On.

2. When you hear a song you like, touch

TAG.

3. The system automatically saves the song's information and transfers it to your portable music player (if supported) when you connect it to the system. The system automatically transfers the tag to your player (if already connected) and a pop-up confirms the transfer.

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HD Radio Reception and Station Troubleshooting

Reception area

Station blending

Potential reception issues If you are listening to a multicast station and you are on the fringe of the reception area, the station may mute due to weak signal strength. If you are listening to HD1, the system switches back to the analog broadcast until the digital broadcast is available again. However, if you are listening to any of the possible HD2-HD7 multicast channels, the station mutes and stays muted unless it is able to connect to the digital signal again. When the system first receives a station (aside from HD2- HD7 multicast stations), it first plays the station in the analog version. Once the receiver verifies the station is an HD Radio station, it shifts to the digital version. Depending on the station quality, you may hear a slight sound change when the station changes from analog to digital. Blending is the shift from analog to digital sound or digital back to analog sound.

In order to provide the best possible experience, use the contact form to report any station issues found while listening to a station broadcasting with HD Radio technology. Independent entities own and operate each station. These stations are responsible for ensuring all audio streams and data fields are accurate.

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Potential station issues

Issues

Cause

Action

Echo, stutter, skip or repeat in audio. Increase or decrease in audio volume. Sound fading or blending in and out.

There is an audio mute delay when selecting HD2 or HD3, multicast preset or Direct Tune.

Cannot access HD2 or HD3
multicast channel when recalling a preset or from a direct tune. Text information does not match currently playing audio.

There is no text information shown for currently selected frequency.

This is poor time alignment by the radio broadcaster.

No action required. This is a broadcast issue.

The radio is shifting between analog and digital audio.

The digital multicast is not available until the HD Radio broadcast is decoded. Once decoded, the audio is avail- able. The previously stored multicast preset or direct tune is not available in your current reception area. Data service issue by the radio broadcaster.

Data service issue by the radio broadcaster.

No action required. The reception issue may clear up as you continue to drive. No action required. This is normal behavior. Wait until the audio is available.

No action required. The station is not available in your current location.

Fill out the station issue form at website listed below.* Fill out the station issue form at website listed below.* No action required. This is normal behavior.

HD2-HD7 stations not found when Scan is pressed. * http://www.ibiquity.com/automotive/report_radio_station_experiences

Pressing Scan disables HD2-HD7 channel search.

HD Radio Technology manufactured under license from iBiquity Digital Corp. U.S. and foreign patents. HD Radio and the HD and HD Radio logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor Company and iBiquity Digital Corp. are not responsible for the content sent using HD Radio technology. Content may be changed, added or deleted at any time at the station owner's discretion.

Radio Voice Commands

If you are listening to the radio, press the voice button on the steering wheel controls. When

prompted, say any of the following commands. If you are not listening to the radio, press the voice button and, after the tone, say "Radio", then any of the following commands.

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"RADIO"

"<87.9-107.9>"

"<87.9-107.9> HD"1

"<530-1710>"

"AM"

"AM <530-1710>"

"AM autoset"

"AM autoset preset <#>"

"AM preset <#>"

"Browse"2

"FM"

"FM <87.9-107.9>"

"FM <87.9-107.9> HD <#>"1

"FM autoset"

"FM autoset preset <#>"

"FM preset <#>"

"FM 1"

"FM 1 preset <#>"

"FM 2"

"FM 2 preset <#>"

"HD <#>"1
"Preset <#>" "Radio off"

"Radio on" "Set PTY"

"Tune"3
"Help"

1 If available 2 If you have said "Browse", see the "Browse" chart later in this section. 3 If you have said "Tune", see the following "Tune" chart.

"<530-1710>"

"<87.9-107.9> HD <#>"*

"AM"

"AM <530-1710>" "AM preset <#>"

"AM autoset"

"AM autoset preset <#>"

"FM autoset"

"FM autoset preset <#>"

"FM preset <#>"

"FM1"

"FM1 preset <#>"

"FM2"

"FM2 preset <#>"

"TUNE"

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"TUNE"

"HD <#>"* "Preset <#>"

"Help"

• Press play or pause to play or pause

the audio.

• Press Replay to return to live audio if

you have been using the feature to replay audio.

Bass

Scan Touch this button to hear a brief sampling of channels. Options Touch this button to view and adjust various media settings. Sound Settings Touch this button to adjust settings for: • • Midrange • • • DSP (Digital Signal processing) • Occupancy Mode • Note: Your vehicle may not have all these sound settings. Set Category for Seek/Scan This allows you to select a category of music you would like to search for. You can then choose to either seek or scan for the stations playing that category.

Treble Balance and Fade

Speed Compensated Volume.

"<87.9-107.9>"

"FM"

"FM <87.9-107.9>"

"FM <87.9-107.9> HD <#>"

* If available

SIRIUS® Satellite Radio (If Activated)

Press the lower left corner of the touchscreen, and then select the SIRIUS tab.

Memory Presets Save a channel by pressing and holding one of the memory preset areas. There is a brief mute while the radio saves the channel. Sound returns when finished. ALERT Save the current song, artist, or team as a favorite. The system alerts you when it plays again on any channel. Replay Replay audio on the current channel. You can replay approximately 45 minutes of audio as long as you have remained tuned to the current station. Changing stations erases the previous audio. While in replay mode: • Press and release the seek buttons to

hear the previous or next song.

• Press and hold the seek buttons to

reverse or fast forward in the current track.

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Touch Title or Artist to see song and artists on other stations. SIRIUS Satellite Radio Information Note: SIRIUS reserves the unrestricted right to change, rearrange, add or delete programming including canceling, moving or adding particular channels, and its prices, at any time, with or without notice to you. Ford Motor Company shall not be responsible for any such programming changes.

SIRIUS satellite radio is a subscription-based satellite radio service that broadcasts a variety of music, sports, news, weather, traffic and entertainment programming. Your factory-installed