2015 Ford Focus Owners Manual

available cargo and luggage load capacity is 650 lb. (1400-750 (5 x 150) = 650 lb.)

5. Determine the combined

weight of luggage and cargo being loaded on the vehicle. That weight may not safely exceed the available cargo and luggage load capacity calculated in Step 4. If your vehicle will be towing a trailer, load from your trailer will be transferred to your vehicle. Consult this manual to determine how this reduces the available cargo and luggage load capacity of your vehicle.

6.

The following gives you a few examples on how to calculate the available amount of cargo and luggage load capacity:

182

Focus (CDH) Canada/United States of America, enUSA

Load Carrying

be: 635 kilograms - (2 x 99
kilograms) - (12 x 45 kilograms) = 635 - 198 - 540 = -103 kilograms. You will need to reduce the load weight by at least 240 pounds (104 kilograms). If you remove three 100-pound (45-kilogram) cement bags, then the load calculation would be: 1400 - (2 x 220) - (9 x 100) = 1400 - 440 - 900 = 60 pounds. Now you have the load capacity to transport the cement and your friend home. In metric units, the calculation would be: 635 kilograms - (2 x 99
kilograms) - (9 x 45 kilograms) = 635 - 198 - 405 = 32 kilograms. The above calculations also assume that the loads are positioned in your vehicle in a manner that does not overload the Front or the Rear Gross Axle Weight Rating specified for your vehicle on the Safety Compliance Certification Label. The label shall be affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver's seating position.

183

Focus (CDH) Canada/United States of America, enUSA

Towing

It is recommended that your vehicle be towed with a wheel lift and dollies or flatbed equipment. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. If the vehicle is towed incorrectly, or by any other means, vehicle damage may occur. Ford Motor Company produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle. You can tow your vehicle from the front with wheel lift equipment to raise the front wheels off the ground. We recommend that you place the rear wheels on a dolly to prevent damage to the rear of your vehicle. You can tow your vehicle from the rear with wheel lift equipment. Note: You must place the front wheels on a dolly to prevent damage to the transmission. TOWING THE VEHICLE ON FOUR WHEELS - MANUAL TRANSMISSION

WARNING

If your vehicle has a steering wheel lock make sure the ignition is in the accessory or on position when being

towed. Recreational Towing Note: Put your climate control system in recirculated air mode to prevent exhaust fumes from entering the vehicle. See Climate Control (page 109).

TOWING A TRAILER WARNING

Your vehicle is not approved for trailer towing. Never tow

a trailer with your vehicle. TRANSPORTING THE VEHICLE

If you need to have your vehicle towed, contact a professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider.

184

Focus (CDH) Canada/United States of America, enUSA

E143886Towing

You can tow your vehicle with all four wheels on the ground or with the front wheels off the ground by using a tow dolly. If you are using a tow dolly, follow the instructions specified by the equipment provider. If you tow your vehicle with all wheels on the ground, follow these instructions: 1. Tow only with your vehicle in the

forward direction. Release the parking brake.

2. Place the transmission in neutral. Note: The maximum towing speed is 70 mph (112 km/h). TOWING THE VEHICLE ON FOUR WHEELS - AUTOMATIC TRANSMISSION Emergency Towing

WARNING

If your vehicle has a steering wheel lock make sure the ignition is in the accessory or on position when being

towed.

You can flat-tow (all wheels on the ground, regardless of the powertrain and transmission configuration) your disabled vehicle (without access to wheel dollies, car-hauling trailer, or flatbed transport vehicle) under the following conditions: Your vehicle is facing forward so you • tow it in a forward direction. You place the transmission in neutral (N). If you cannot place the transmission in neutral (N), you may need to override it. See Transmission (page 143).

•

• Maximum speed is 35 mph (56 km/h). • Maximum distance is 50 mi (80 km).

Recreational Towing Vehicles with an Ignition Key Note: Put your climate control system in recirculated air mode to prevent exhaust fumes from entering the vehicle. See Climate Control (page 109). Note: There must be battery power to move the transmission's internal components to neutral (N) properly in Step 3. In addition, moving the gearshift to the neutral (N) position without first switching the ignition to the on position limits the towing capability to 35 mph (56 km/h) and 50 mi (80 km). 1. Release the parking brake. 2. Switch the ignition to the on position. 3. Press the brake pedal, and then move

the gearshift to the neutral (N) position.

4. Wait for a message in the information and entertainment display indicating that the transmission is ready, and then switch off the ignition and release the brake pedal.

5. Disconnect the negative (black) cable from the battery. See Changing the 12V Battery (page 218).

Note: The anti-theft system does not work until you reconnect the battery cable. Note: The maximum towing speed is 70 mph (112 km/h). Note: There is no limit on towing distance. After towing, start the engine within 15
minutes of reconnecting the battery cable. See Changing the 12V Battery (page 218). Vehicles with Keyless Start Note: Put your climate control system in recirculated air mode to prevent exhaust fumes from entering the vehicle. See Climate Control (page 109).

185

Focus (CDH) Canada/United States of America, enUSA

Towing

Note: There must be battery power to move the transmission's internal components to neutral (N) properly in Step 3. In addition, moving the gearshift to the neutral (N) position without first switching the ignition to the on position limits the towing capability to 35 mph (56 km/h) and 50 mi (80 km). 1. Release the parking brake. 2. Switch on the ignition by pressing the keyless start button, but do not apply the brake pedal.

3. Press the brake pedal, and then move

the gearshift to the neutral (N) position. Release the brake pedal.

4. Wait for a message indicating that the transmission is ready in the information and entertainment display, and then switch off the ignition by pressing the keyless start button.

5. Disconnect the negative (black) cable

from the battery. You need the door key to lock and unlock doors when the battery cable is disconnected. See Changing the 12V Battery (page 218). Note: The anti-theft system does not work until you reconnect the battery cable. Note: The maximum towing speed is 70 mph (112 km/h). Note: There is no limit on towing distance. After towing, start the engine within 15
minutes of reconnecting the battery cable. See Changing the 12V Battery (page 218).

186

Focus (CDH) Canada/United States of America, enUSA

Driving Hints

BREAKING-IN You need to break in new tires for approximately 300 miles (480
kilometers). During this time, your vehicle may exhibit some unusual driving characteristics. Avoid driving too fast during the first 1000
miles (1600 kilometers). Vary your speed frequently and change up through the gears early. Do not labor the engine. Do not tow during the first 1000 miles (1600 kilometers). ECONOMICAL DRIVING Fuel economy is affected by several things such as how you drive, the conditions you drive under and how you maintain your vehicle. There are some things to keep in mind that may improve your fuel economy: • Accelerate and slow down in a smooth,

moderate fashion.

• Drive at steady speeds. • Anticipate stops; slowing down may

eliminate the need to stop.

• Combine errands and minimize

stop-and-go driving. • When running errands, go to the

furthest destination first and then work your way back home.

• Close the windows for high-speed

driving.

• Drive at reasonable speeds. (Traveling

at 65 mph/105 kph uses about 15% less fuel than traveling at 75 mph/121
kph). Keep the tires properly inflated and use only the recommended size.

•

• Use the recommended engine oil. • Perform all regularly scheduled

maintenance.

There are also some things you may want to avoid doing because they reduce your fuel economy: • Avoid sudden or hard accelerations. • Avoid revving the engine before turning

off the car.

• Avoid long idle periods. • Do not warm up your vehicle on cold

mornings.

• Reduce the use of air conditioning and

heat.

• Avoid using speed control in hilly

terrain.

• Do not rest your foot on the brake

pedal while driving.

• Avoid carrying unnecessary weight

(approximately 1 mpg [0.4
kilometers/liter] is lost for every 400
lbs [180 kilograms] of weight carried). • Avoid adding particular accessories to

your vehicle (e.g. bug deflectors, rollbars/light bars, running boards, ski racks).

• Avoid driving with the wheels out of

alignment.

COLD WEATHER PRECAUTIONS The functional operation of some components and systems can be affected at temperatures below -13°F (-25°C). DRIVING THROUGH WATER

WARNING

Do not drive through flowing or deep water as you may lose control of your vehicle.

187

Focus (CDH) Canada/United States of America, enUSA

Driving Hints

FLOOR MATS

WARNINGS

Always use floor mats that are designed to fit the foot well of your vehicle. Only use floor mats that

leave the pedal area unobstructed. Only use floor mats that are firmly secured to retention posts so that they cannot slip out of position and interfere with the pedals or impair safe operation of your vehicle in other ways.

Pedals that cannot move freely can cause loss of vehicle control and increase the risk of serious personal

injury.

Always make sure that the floor mats are properly attached to the retention posts in the carpet that are supplied with your vehicle. Floor mats must be properly secured to both retention posts to make sure mats do not shift out of position.

Never place floor mats or any other covering in the vehicle foot well that cannot be properly secured to

prevent them from moving and interfering with the pedals or the ability to control the vehicle.

Never place floor mats or any other covering on top of already installed floor mats. Floor mats should always rest on top of vehicle carpeting surface and not another floor mat or other covering. Additional floor mats or any other covering will reduce the pedal clearance and potentially interfere with pedal operation. Check attachment of floor mats on a regular basis. Always properly reinstall and secure floor mats that

have been removed for cleaning or replacement.

Note: Driving through standing water can cause vehicle damage. Note: Engine damage can occur if water enters the air filter. Before driving through standing water, check the depth. Never drive through water that is higher than the bottom of the front rocker area of your vehicle.

When driving through standing water, drive very slowly and do not stop your vehicle. Your brake performance and traction may be limited. After driving through water and as soon as it is safe to do so: •

Lightly press the brake pedal to dry the brakes and to check that they work.

• Check that the horn works. • Check that the exterior lights work. •

Turn the steering wheel to check that the steering power assist works.

188

Focus (CDH) Canada/United States of America, enUSA

E176360Driving Hints

WARNINGS

Always make sure that objects cannot fall into the driver foot well while the vehicle is moving. Objects that are loose can become trapped under the pedals causing a loss of vehicle control. Failure to properly follow floor mat installation or attachment instructions can potentially cause

interference with pedal operation causing a loss of vehicle control.

To install floor mats, position the floor mat so that the eyelet is over the retention post and press down to lock in. To remove the floor mat, reverse the installation procedure.

189

Focus (CDH) Canada/United States of America, enUSA

E142666Roadside Emergencies

ROADSIDE ASSISTANCE Vehicles Sold in the United States: Getting Roadside Assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: • •

24 hours a day, seven days a week. For the coverage period listed on the Roadside Assistance Card included in your Owner's Manual portfolio.

Roadside Assistance covers: • A flat tire change with a good spare, if

provided with the vehicle (except vehicles supplied with a tire inflation kit). Battery jump start. Lock-out assistance (key replacement cost is the customer's responsibility). Fuel delivery — independent service contractors, if not prohibited by state, local or municipal law, shall deliver up to 2 gal (7.6 L) of gasoline or 5 gal (18.9 L) of diesel fuel to a disabled vehicle. Roadside Assistance limits fuel delivery service to two no-charge occurrences within a 12-month period.

• Winch out — available within 100 ft

(30.5 m) of a paved or county maintained road, no recoveries. Towing — independent service contractors, if not prohibited by state, local or municipal law, shall tow Ford eligible vehicles to an authorized dealer within 35 mi (56 km) of the disablement location or to the nearest

• •

•

•

authorized dealer. If a member requests a tow to an authorized dealer that is more than 35 mi (56 km) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 mi (56 km).

Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible vehicle requires service at the nearest authorized dealer. If the towing vehicle is operational but the trailer is not, then the trailer does not qualify for any roadside services. Vehicles Sold in the United States: Using Roadside Assistance Complete the roadside assistance identification card and place it in your wallet for quick reference. This card is in the owner's information portfolio in the glove compartment. United States Ford vehicle customers who require Roadside Assistance, call 1-800-241-3673. If you need to arrange roadside assistance for yourself, Ford Motor Company reimburses a reasonable amount for towing to the nearest dealership within 35 mi (56 km). To obtain reimbursement information, United States Ford vehicle customers call 1-800-241-3673. Customers need to submit their original receipts. Vehicles Sold in Canada: Getting Roadside Assistance Canadian customers who require roadside assistance, call 1-800-665-2006. Vehicles Sold in Canada: Using Roadside Assistance For your convenience, you may complete the roadside assistance identification card found in the centerfold of your warranty guide and retain for future reference.

190

Focus (CDH) Canada/United States of America, enUSA

Roadside Emergencies

The hazard warning button is located on the instrument panel. Use it when your vehicle is

creating a safety hazard for other motorists. • Press the button to turn on the hazard

warning function, and the front and rear direction indicators will flash.

• Press the button again to turn them

off.

FUEL SHUTOFF

WARNING

Failure to inspect and, if necessary, repair fuel leaks after a collision may increase the risk of fire and serious injury. Ford Motor Company recommends that the fuel system be inspected by an authorized dealer after any collision.

In the event of a moderate to severe collision, this vehicle includes a fuel pump shutoff feature that stops the flow of fuel to the engine. Not every impact will cause a shutoff. Should your vehicle shut off after a collision, you may restart your vehicle. For vehicles equipped with a key system: 1. Switch off the ignition. 2. Switch on the ignition. 3. Repeat Steps 1 and 2 to re-enable the

fuel pump.

For vehicles equipped with a push button start system: 1. Press the START/STOP button to

switch off the ignition.

2. Press the brake pedal and press the

START/STOP button to switch on the ignition.

Canadian roadside coverage and benefits may differ from the U.S. coverage. If you require more information, please refer to the coverage section of your warranty guide, call us in Canada at 1-800-665-2006, or visit our website at www.ford.ca. Sykes Assistance Services Corporation administers the Roadside Assistance program. You must receive covered services in Canada or the continental United States. Coverage extends to vehicles that use public, non-seasonal, annually traveled roadways. Roadside Assistance coverage does not extend to vehicles involved in cross-country driving, logging, autocross and any other form of off-road use. Well maintained roads and surfaces help ensure safe travel for the supplier, and allow their representatives to perform service as per the standard operating procedures. In Remote Locations If our supplier cannot take your vehicle by road to the nearest authorized dealership, transportation by rail or water may be necessary. The program covers a tow to the dock or rail terminal and also to the dealership at the end of the trip. For rail or water transportation, however, contact your authorized dealer to confirm if you are eligible for additional coverage before you authorize or pay for the service. Call Ford Roadside Assistance at 1-800-665-2006 for additional information. HAZARD WARNING FLASHERS Note: If used when the vehicle is not running, the battery will lose charge. There may be insufficient power to restart your vehicle.

191

Focus (CDH) Canada/United States of America, enUSA

Roadside Emergencies

Note: Do not disconnect the battery of the disabled vehicle as this could damage the vehicle's electrical system. Park the booster vehicle close to the hood of the disabled vehicle, making sure the two vehicles do not touch. Turn all accessories off. Connecting the Jumper Cables

WARNING

Do not attach the cables to fuel lines, engine rocker covers, the intake manifold or electrical components as grounding points. Stay clear of moving parts. To avoid reverse polarity connections, make sure that you correctly identify the positive (+) and negative (-) terminals on both the disabled and booster vehicles before connecting the cables. Battery positions may vary.

Note: In the illustration, the bottom vehicle represents the booster vehicle.

3. Remove your foot from the brake pedal and press the START/STOP button to switch off the ignition.

4. You can either attempt to start the engine by pressing the brake pedal and the START/STOP button, or switch on the ignition only by pressing the START/STOP button without pressing the brake pedal. Both ways re-enable the fuel system.

Note: When you try to restart your vehicle after a fuel shutoff, the vehicle makes sure that various systems are safe to restart. Once your vehicle determines that the systems are safe, then the vehicle will allow you to restart. Note: In the event that your vehicle does not restart after your third attempt, contact an authorized dealer. JUMP STARTING THE VEHICLE

WARNINGS

The gases around the battery can explode if exposed to flames, sparks, or lit cigarettes. An explosion could result in personal injury or vehicle damage. Batteries contain sulfuric acid which can burn skin, eyes and clothing, if contacted. Use only an adequate-sized cable with insulated clamps.

Preparing Your Vehicle Note: Do not attempt to push-start your automatic transmission vehicle. Automatic transmissions do not have push-start capability. Attempting to push-start a vehicle with an automatic transmission may cause transmission damage. Note: Use only a 12-volt supply to start your vehicle.

192

Focus (CDH) Canada/United States of America, enUSA

Roadside Emergencies

4. Make the final connection of the

negative (-) cable to an exposed metal part of the stalled vehicle's engine, or connect the negative (-) cable to the ground connection point, if available.

WARNING

Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped.

A spark may cause an explosion of the gases that surround the battery. Jump Starting 1. Start the engine of the booster vehicle and rev the engine moderately, or press the accelerator gently to keep your engine speed between 2000 and 3000
rpms, as shown in your tachometer.

2. Start the engine of the disabled vehicle. 3. After starting the disabled vehicle, run both vehicle engines for an additional three minutes before disconnecting the jumper cables.

Removing the Jumper Cables Remove the jumper cables in the reverse order that they were connected.

1. Connect the positive (+) jumper cable

to the positive (+) terminal of the discharged battery.

2. Connect the other end of the positive (+) cable to the positive (+) terminal of the assisting battery.

3. Connect the negative (-) cable to the negative (-) terminal of the assisting battery.

193

Focus (CDH) Canada/United States of America, enUSA

4213E142664E152134Roadside Emergencies

POST-CRASH ALERT SYSTEM The system flashes the direction indicators and sounds the horn (intermittently) in the event of a serious impact that deploys an airbag (front, side, side curtain or Safety Canopy) or the safety belt pretensioners. The horn and indicators will turn off when: • •

You press the hazard control button. You press the panic button on the remote entry transmitter (if equipped). Your vehicle runs out of power.

•

194

1. Remove the jumper cable from the ground metal surface or connecting point, if available.

2. Remove the jumper cable on the

negative (-) terminal of the booster vehicle's battery.

3. Remove the jumper cable from the positive (+) terminal of the booster vehicle's battery.

4. Remove the jumper cable from the positive (+) terminal of the disabled vehicle's battery.

After starting your disabled vehicle and removing the jumper cables, allow your vehicle to idle for several minutes so the battery can recharge.

Focus (CDH) Canada/United States of America, enUSA

4132E142665Customer Assistance

These are some of the items that can be found online: • U.S. dealer locator by Dealer Name,

City/State or Zip Code.

Ford Extended Service Plans. Ford Genuine Accessories. Service specials and promotions.

• Owner Manuals. • Maintenance Schedules. • Recalls. • • • In Canada: Mailing address Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone 1-800-565-3673 (FORD) Online www.ford.ca Twitter @FordServiceCA (English Canada) @FordServiceQC (Quebec) Additional Assistance If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing authorized dealer. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. If you require assistance or clarification on Ford Motor Company policies, please contact the Ford Customer Relationship Center.

3.

2.

GETTING THE SERVICES YOU NEED Warranty repairs to your vehicle must be performed by an authorized dealer. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction. Please note that certain warranty repairs require special training and equipment, so not all authorized dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another authorized dealer. A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft® parts, or remanufactured or other parts that are authorized by Ford. Away From Home If you are away from home when your vehicle needs service, contact the Ford Customer Relationship Center or use the online resources listed below to find the nearest authorized dealer. In the United States: Mailing address Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
Telephone 1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) Online Additional information and resources are available online at www.fordowner.com

195

Focus (CDH) Canada/United States of America, enUSA

Customer Assistance

California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18
months of ownership of a new vehicle or the first 18000 miles (29 000 km), whichever occurs first: 1. Two or more repair attempts are made on the same non-conformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR

3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time).

In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126
You are required to submit your warranty dispute to BBB AUTO LINE before asserting in court any rights or remedies conferred by California Civil Code Section 1793.22(b). You are also required to use BBB AUTO LINE before exercising rights or seeking remedies created by the Federal Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek redress by pursuing rights and remedies not created by California Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is not required by those statutes.

•

In order to help us serve you better, please have the following information available when contacting a Customer Relationship Center: • Vehicle Identification Number. •

Your telephone number (home and business). The name of the authorized dealer and city where located. The vehicle’s current odometer reading.

• In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states. In the United States, a warranty dispute must be submitted to the BBB AUTO LINE before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle.

196

Focus (CDH) Canada/United States of America, enUSA

Customer Assistance

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined earlier in this chapter in the Getting the Services you need section, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts – mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement is not reached during mediation or you do not want to participate in mediation, and if your claim is eligible, you may participate in the arbitration process. An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing. Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file your claim with the BBB. You are not bound by the decision, and may reject the decision and proceed to court where all findings of the BBB Auto Line dispute, and decision, are admissible in the court action. Should you choose to accept the BBB AUTO LINE decision, Ford is then bound by the decision, and must comply with the decision within 30 days of receipt of your acceptance letter. BBB AUTO LINE Application: Using the information provided below, please call or write to request a program application. You will be asked for your name and address, general information about your new vehicle, information about your warranty concerns, and any steps you have

already taken to try to resolve them. A Customer Claim Form will be mailed that will need to be completed, signed and returned to the BBB along with proof of ownership. Upon receipt, the BBB will review the claim for eligibility under the Program Summary Guidelines. You can get more information by calling BBB AUTO LINE at 1-800-955-5100, or writing to: BBB AUTO LINE 3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be requested by calling the Ford Motor Company Customer Relationship Center at 1-800-392-3673. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at any time without notice and without obligation. UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straight forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings.

197

Focus (CDH) Canada/United States of America, enUSA

Customer Assistance

In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding on both you and Ford of Canada. CAMVAP services are available in all Canadian territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685
or visit www.camvap.ca. GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact our Customer Relationship Center. The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company or Ford of Canada is not responsible for any damage caused by use of improper fuel. Using leaded fuel may also result in difficulty importing your vehicle back into the United States.

If your vehicle must be serviced while you are traveling or living in Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands, Central America, the Caribbean, and Israel, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected] For customers in Guam, the Commonwealth of the Northern Mariana Islands (CNMI), America Samoa, and the U.S. Virgin Islands, please feel free to call our Toll-Free Number: (800) 841-FORD (3673). If your vehicle must be serviced while you are traveling or living in Puerto Rico, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (800) 841-FORD (3673) FAX: (313) 390-0804
Email: [email protected] www.ford.com.pr If your vehicle must be serviced while you are traveling or living in the Middle East, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact:

198

Focus (CDH) Canada/United States of America, enUSA

Customer Assistance

Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST Helm, Incorporated can also be reached by their website: www.helminc.com (Items in this catalog may be purchased by credit card, check or money order.) Obtaining a French Owner’s Manual French Owner’s Manual can be obtained from your authorized dealer or by contacting Helm, Incorporated using the contact information listed previously in this section. REPORTING SAFETY DEFECTS (U.S. ONLY)

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company.

FORD MOTOR COMPANY Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Ford: 80004443673
Lincoln: 80004441067
If calling from the UAE: 80004441066
If calling from the Kingdom of Saudi Arabia: 8008443673
If calling from Kuwait: 22280384
FAX: +971 4 3327266
Email: [email protected] www.me.ford.com If you buy your vehicle in North America and then relocate to any of the above locations, register your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations & Global Growth Initiatives by emailing [email protected]. If you are in another foreign country, contact the nearest authorized dealer. In the event your inquiry is unresolved, communicate your concern with the dealership’s Sales Manager, Service Manager or Customer Relations Manager. If you require additional assistance or clarification, please contact the respective Customer Relationship Center as previously listed. Customers in the U.S. should call 1-800-392-3673. ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio, contact Helm, Incorporated at: HELM, INCORPORATED 47911 Halyard Drive Plymouth, Michigan 48170
Attention: Customer Service

199

Focus (CDH) Canada/United States of America, enUSA

E142557Customer Assistance

If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator

1200 New Jersey Avenue, Southeast Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from http://www.safercar.gov. REPORTING SAFETY DEFECTS (CANADA ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada.

Transport Canada Contact Information

Website Phone

http://www.tc.gc.ca/eng/roadsafety/menu.htm 1–800–333–0510

200

Focus (CDH) Canada/United States of America, enUSA

Fuses

FUSE SPECIFICATION CHART Engine Compartment Fuse Box

Fuse

Ampere rating

Circuits protected

F7

F8

F9

F10

F11

F12

F13

40A**

30A**

30A**

40A**

30A**

30A**

30A**

Anti-lock Braking System pump. Traction control valve. Traction control valve.

Heated rear window.

Heater blower motor.

Start-stop module.

Engine management systems. Exhaust gas re-circulation relay. Starter relay.

201

Focus (CDH) Canada/United States of America, enUSA

E129925Fuse

F14

F15

F16
F17
F18

F19

F20

F21

F22

F23
F24
F25

F26

F27
F28

F29

F30
F31

F32

F33

Ampere rating

25A**

25A**

20A**

5A*

15A*

5A*

15A*

5A*

10A*

15A*

20A*

15A*

10A*

10A*

15A*

Fuses

Circuits protected

Rear power window (without door control unit).

Transmission control module. Cooling fan – 1.0L EcoBoost. Not used. Not used. Windshield wipers.

Traction control module.

Horn.

Brake lamp switch.

Battery monitoring system.

Relay coils, lighting control switch module.

Not used. Electric exterior mirrors.

Transmission control module - 2.0L GDI.

Transmission control module - 1.0L Ecoboost.

Air conditioning clutch.

Not used. Stop-start for rear view camera. Blind spot information system. Not used. Not used. Powertrain control module. Crankshaft position sensor. Camshaft position sensor. Total mass air flow sensor - 2.0 GDI. Ignition coils - 1.0L EcoBoost.

202

Focus (CDH) Canada/United States of America, enUSA

Fuses

Fuse

Ampere rating

Circuits protected

10A*

10A*

5A*

15A*

15A*

5A*

20A*

15A*

25A**

7.5A*

Run on water pump. Variable valves. Canister purge valve. Crankshaft position sensor. Universal heated exhaust gas oxygen sensor. Canister purge valve. Active grille shutter.

Daytime running lamps. Headlamp control module Transmission control switch.

Not used. Electric power assisted steering.

Body control module KL15 supply.

Rear window wiper.

Not used. Not used. Not used. Electric windows.

Heated exterior mirrors.

Not used.

F34

F35

F36

F37

F38
F39
F40

F41

F42
F43
F44
F45
F46

F47
F48
*Mini fuses **Cartridge fuses

Relay

R1
R2
R3

Relay Type Micro relay Micro relay Micro relay

Circuits switched

Intercooler fan. Horn. Front window defroster (partially heated windscreen).

203

Focus (CDH) Canada/United States of America, enUSA

Fuses

Circuits switched

Not used. Rear wiper. Not used. Not used. Delayed accessory power. Not used. Starter relay. Air conditioning clutch. Cooling fan relay. Blower motor. Powertrain control module. Rear window defroster. Ignition.

Relay R4
R5
R6
R7
R8
R9
R10
R11
R12
R13
R14
R15
R16

Relay Type

Micro relay

Power relay

Mini relay Micro relay Power relay Mini relay Mini relay Power relay Power relay

204

Focus (CDH) Canada/United States of America, enUSA

Fuses

Passenger Compartment Fuse Box

Fuse

F56
F57
F58
F59

F60

Ampere rating 20A

5A

10A

Circuits protected

Fuel pump supply. Not used. Not used. Passive anti-theft system supply. Interior lamps, driver's door switch pack, glove box, ambient lighting, electric moonroof.

205

Focus (CDH) Canada/United States of America, enUSA

E129926Fuses

Fuse

Ampere rating

Circuits protected

F61
F62
F63
F64
F65
F66

F67

F68
F69
F70
F71
F72

F73

F74
F75
F76
F77
F78
F79
F80
F81
F82
F83
F84

10A 20A

7.5A

5A 20A 7.5A 7.5A

7.5A

15A 15A 10A 20A 5A 15A 20A 5A 20A 20A 20A

Not used. Not used. Not used. Not used. Luggage compartment lid release. Driver's door lock. Information and entertainment display. Global Positioning System. Bluetooth phone voice control connectivity. Not used. Instrument cluster. Central locking. Air conditioning. Steering wheel control module. Battery back-up sounder (alarm system). Onboard diagnostics system. Main beam. Front fog lamps. Reversing lamp. Washer pump. Ignition switch or start button. Audio unit, hazard and door lock buttons. Electric moonroof. Radio frequency receiver. Washer pump ground. Central locking ground. Driver's door unlock ground.

206

Focus (CDH) Canada/United States of America, enUSA

Fuses

Fuse

F85

F86

F87
F88
F89

Ampere rating

7.5A

10A

15A

Circuits protected

Voltage quality monitoring (KL15). Manual air conditioning heater module. Forward looking camera. Radio. Moonroof module. Restraint system. Manual air conditioning heater module. Passenger airbag deactivation system. Heated steering wheel. Not used. Not used.

Luggage Compartment Fuse Box

Fuse

F1
F2
F3

F4

Ampere rating

5A*

5A*

25A*

Circuits protected

Ignition relay.

Not used. Keyless vehicle door handles.

Door module (left-hand front) (electric windows, central locking, heated exterior mirrors).

207

Focus (CDH) Canada/United States of America, enUSA

E129927Fuses

Fuse

Ampere rating

Circuits protected

F5

F6

F7
F8
F9

F10

F11
F12
F13
F14
F15
F16
F17
F18
F19
F20
F21
F22
F23
F24
F25
F26
F27
F28

25A*

25A*

25A*

25A*

25A*

5A*

Door module (right-hand front) (electric windows, central locking, heated exterior mirrors). Door module (left-hand rear) (electric windows).

Door module (right-hand rear) (electric windows).

Not used. Power driver's seat.

Digital signal processing amplifier.

Keypad switch.

Not used. Not used. Not used. Not used. Not used. Not used. Not used. Not used. Not used. Not used. Not used. Not used. Not used. Not used. Not used. Not used. Not used.

208

Focus (CDH) Canada/United States of America, enUSA

Fuses

Circuits protected

Blind spot monitor. Rear view camera without start stop module. Parking aid module.

Not used. Not used. Not used. Heated driver's seat.

Heated front passenger's seat.

Not used. Not used. Not used. Not used. Not used. Not used. Not used. Not used. Not used. Not used. Not used.

Ampere rating

5A*

5A*

15A*

15A*

Fuse

F29

F30
F31
F32
F33
F34

F35
F36
F37
F38
F39
F40
F41
F42
F43
F44
F45
F46
*Mini fuses **Cartridge fuses

Relay

R1
R2
R3

Relay Type Power relay

Ignition switch. Not used. Not used.

Circuits switched

209

Focus (CDH) Canada/United States of America, enUSA

Fuses

Relay R4
R5
R6

Relay Type

Circuits switched

Not used. Not used. Not used.

CHANGING A FUSE Fuses

WARNING

Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage rating can cause severe wire damage and could start a fire.

If electrical components in the vehicle are not working, a fuse may have blown. Blown fuses are identified by a broken wire within the fuse. Check the appropriate fuses before replacing any electrical components.

Standard Fuse Amperage Rating and Color

Color

Fuse rating

Micro fuses

Dual micro fuses

M-type fuses

J-type fuses

5A 7.5A 10A 15A 20A 25A 30A 40A 50A 60A

Tan Brown Red Blue Yellow White Green

Grey

Light Blue

White Pink Green

Blue White Pink Green Red Yellow

Tan Brown Red Blue

210

Focus (CDH) Canada/United States of America, enUSA

E142430Maintenance

Working with the Engine Off 1. Set the parking brake and shift to park

(P).

2. Switch off the engine. 3. Block the wheels. Working with the Engine On

WARNING

To reduce the risk of vehicle damage and/or personal burn injuries, do not start your engine with the air cleaner

removed and do not remove it while the engine is running.

1. Set the parking brake and shift to park

(P).

2. Block the wheels OPENING AND CLOSING THE HOOD 1.

Inside the vehicle, pull the hood release handle located under the left-hand side of the instrument panel.

GENERAL INFORMATION Have your vehicle serviced regularly to help maintain its roadworthiness and resale value. There is a large network of authorized dealers that are there to help you with their professional servicing expertise. We believe that their specially trained technicians are best qualified to service your vehicle properly and expertly. They are supported by a wide range of highly specialized tools developed specifically for servicing your vehicle. To help you service your vehicle, we provide scheduled maintenance information which makes tracking routine service easy. See Scheduled Maintenance (page 405). If your vehicle requires professional service, an authorized dealer can provide the necessary parts and service. Check your warranty information to find out which parts and services are covered. Use only recommended fuels, lubricants, fluids and service parts conforming to specifications. Motorcraft® parts are designed and built to provide the best performance in your vehicle. Precautions • Do not work on a hot engine. • Make sure that nothing gets caught in

moving parts.

• Do not work on a vehicle with the

engine running in an enclosed space, unless you are sure you have enough ventilation. Keep all open flames and other burning material (such as cigarettes) away from the battery and all fuel related parts.

•

211

Focus (CDH) Canada/United States of America, enUSA

2. Go to the front of your vehicle and locate the secondary release lever under the front of the hood, left of center, and push it to your right-hand side to release.

E142457Maintenance

3. Lift the hood and support it with the

prop rod.

4. To close the hood, remove the support

rod from the catch and secure correctly.

5. Lower the hood and allow it to drop under its own weight for the last 8 in to 12 in (20 cm to 30 cm).

Note: Make sure the hood is fully closed.

UNDER HOOD OVERVIEW - 1.0L ECOBOOST™

212

Focus (CDH) Canada/United States of America, enUSA

E189028AIHFGBCDEE141341Maintenance

Brake and clutch fluid reservoir (right-hand drive). See Brake Fluid Check (page 217). Engine oil filler cap. See Engine Oil Check (page 214). Brake and clutch fluid reservoir (left-hand drive). See Brake Fluid Check (page 217). Battery. See Changing the 12V Battery (page 218). Power distribution box. See Fuses (page 201). Air filter assembly. See Changing the Engine Air Filter (page 230). Engine oil dipstick. See Engine Oil Dipstick (page 214). Windshield washer fluid reservoir. See Washer Fluid Check (page 218). Engine coolant reservoir. See Engine Coolant Check (page 215).

UNDER HOOD OVERVIEW - 2.0L DURATEC-HE (MI4)

Engine coolant reservoir: See Engine Coolant Check (page 215). Brake and clutch fluid reservoir (right-hand drive)*: See Clutch Fluid Check (page 218).

213

Focus (CDH) Canada/United States of America, enUSA

ABCDGHIEFE191424Maintenance

Engine oil filler cap: See Engine Oil Check (page 214). Brake and clutch fluid reservoir (left-hand drive): See Clutch Fluid Check (page 218). Battery: See Changing the 12V Battery (page 218). Engine compartment fuse box: See Fuses (page 201). Air filter assembly: See Changing the Engine Air Filter (page 230). Engine oil dipstick: See Engine Oil Check (page 214). Windshield washer fluid reservoir: See Washer Fluid Check (page 218).

ENGINE OIL DIPSTICK - 1.0L ECOBOOST™

Minimum. Maximum.

ENGINE OIL DIPSTICK - 2.0L DURATEC-HE (MI4)

ENGINE OIL CHECK 1. Make sure that your vehicle is on level

ground.

2. Check the oil level before starting the

engine, or switch the engine off and wait 15 minutes for the oil to drain into the oil pan.

3. Remove the dipstick and wipe it with

a clean, lint free cloth. Replace the dipstick and remove it again to check the oil level.

If the oil level is at the minimum mark, add oil immediately. See Capacities and Specifications (page 262). Do not use supplemental engine oil additives because they are unnecessary and could lead to engine damage that may not be covered by your vehicle warranty. Note: Make sure that the oil level is between the minimum and the maximum marks. Note: The oil consumption of new engines reaches its normal level after approximately 3,000 mi (5,000 km).

Minimum. Maximum.

214

Focus (CDH) Canada/United States of America, enUSA

E141337ABE191425ABMaintenance

ENGINE COOLANT CHECK Checking the Engine Coolant When the engine is cold, check the concentration and level of the engine coolant at the intervals listed in the scheduled maintenance information. See Scheduled Maintenance (page 405). Note: Make sure that the level is between the MIN and MAX marks on the coolant reservoir. Note: Coolant expands when it is hot. The level may extend beyond the MAX mark. Note: If the level is at the MIN mark, below the MIN mark, or empty, add coolant immediately. See Adding Engine Coolant in this chapter. Maintain coolant concentration within 48% to 50%, which equates to a freeze point between -30°F (-34°C) and -34°F (-37°C).