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Cause


Action


Potential station issues


This is poor time alignment by the radio broadcaster.


No action required. This is a broadcast issue.


Echo, stutter, skip or repeat in audio. Increase or decrease in audio volume. Sound fading or blending in and out.


The radio is shifting between analog and digital audio.


There is an audio mute delay when selecting HD2 or HD3, multicast preset or Direct Tune.


The digital multicast is not available until the HD Radio broadcast is decoded. Once decoded, the audio is available.


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No action required. The recep- tion issue may clear up as you continue to drive. No action required. This is normal behavior. Wait until the audio is available.


MyFord Touch™


Potential station issues


Issues


Cause


Action


Cannot access HD2 or HD3 multicast channel when recalling a preset or from a direct tune. Text information does not match currently playing audio.


The previously stored multicast preset or direct tune is not available in your current recep- tion area. Data service issue by the radio broadcaster.


There is no text information shown for currently selected frequency.


HD2-HD7 stations not found when you press Scan.


Data service issue by the radio broadcaster.


This selection disables HD2- HD7 channel search.


No action required. The station is not available in your current location.


Fill out the station issue form at http://www.ibiquity.com/ automotive/ report_radio_station_experi- ences Fill out the station issue form at http://www.ibiquity.com/ automotive/ report_radio_station_experi- ences No action required. This is normal behavior.


Radio Voice Commands


HD Radio Technology manufactured under license from iBiquity Digital Corp. U.S. and foreign patents. HD Radio and the HD and HD Radio logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor Company and iBiquity Digital Corp. are not responsible for the content sent using HD Radio technology. Content may be changed, added or deleted at any time at the station owner's discretion. Press the voice button and when prompted say:


Voice command


Action and Description


Radio Then you can say a command similar to the following: FM Off Help


Say a frequency or preset.


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SIRIUS® Satellite Radio (If Activated)


To turn the feature on press the lower left corner of the touchscreen, and then select:


Menu Item


Action and Description


SIRIUS You can then select any of the following: Presets


Save a channel by pressing and holding one of the memory preset areas. There is a brief mute while the radio saves the channel. Sound returns when finished. Save the current song, artist, or team as a favorite. If you are listening to music, you can save the song or artist, so the system can alert you when they are playing on a satellite radio channel. If you are listening to a sporting event, you can save your favorite teams so the system can alert you when they are playing on a satellite radio channel. You can also edit alerts or turn alerts on or off. When an alert appears on the screen, you can choose to tune to the channel, cancel the alert or turn off alerts. Replay audio on the current channel. You can replay approximately 45
minutes of audio as long as you have remained tuned to the current station. Changing stations erases the previous audio. While in replay mode: Press and release the seek buttons to hear the previous or next song. Press and hold the seek buttons to reverse or fast forward in the current track. Press play or pause to play or pause the audio. Press the button again to return to live audio. Touch this button to hear a brief sampling of channels. Touch this button to view a list of all available stations. Scroll to see more categories. Touch the station you want to listen to.


Alerts


Replay


Scan Browse


Note: SIRIUS does not support the Alert feature on all channels. Ford Motor Company shall not be responsible for Alert feature variation.


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Browsing Controls


Message


Action and Description


Skip Lock Title Artist


Touch this button if you want to skip this channel. Touch this button if you do not want anyone to listen to this channel. Touch this button to see song and artists on other stations. Touch this button to see song and artists on other stations.


Options Touch this button to view and adjust various media settings.


Message


Bass Midrange Treble Set Balance and Fade DSP Occupancy Mode Speed Compensated Volume This allows you to select a category of music you would like to search for. You can then choose to either seek or scan for the stations playing that category. This allows you to lock and unlock channels, change or reset your PIN or unlock all channels. To use this feature, you need your initial PIN, which is 1234. This feature allows you turn alerts on and off.


SIRIUS requires this number when communicating with you about your account.


Message


Sound Settings


Set Category for Seek/Scan


Parental Lockout


Artist / Title / Team Alerts Electronic Serial Number (ESN) Direct Tune


Touch this button to manually enter the desired satellite channel number. Touch Enter when you are done.


Note: Your vehicle may not have all these sound settings.


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SIRIUS Satellite Radio Information Note: SIRIUS reserves the unrestricted right to change, rearrange, add or delete programming including canceling, moving or adding particular channels, and its prices, at any time, with or without notice to you. Ford Motor Company shall not be responsible for any such programming changes.


SIRIUS satellite radio is a subscription-based satellite radio service that broadcasts a variety of music, sports, news, weather, traffic and entertainment programming. Your factory-installed SIRIUS satellite radio system includes hardware and a limited subscription term that begins on the date of sale or lease of your vehicle. See an authorized dealer for availability.


For more information on extended subscription terms (a service fee is required), the online media player and a list of SIRIUS satellite radio channels, and other features, please visit www.siriusxm.com in the United States, www.sirius.ca in Canada, or call SIRIUS at 1-888-539-7474. Note: This receiver includes the eCos real-time operating system. eCos is published under the eCos License. Satellite Radio Electronic Serial Number (ESN) You need your ESN to activate, modify or track your satellite radio account. The ESN is on the System Information Screen (SR ESN:XXXXXXXXXXXX). To access your ESN, touch the bottom left corner of the touchscreen, then select:


Message


SIRIUS Options


SIRIUS Satellite Radio Reception Factors and Troubleshooting


Potential reception issues


For optimal reception performance, keep the antenna clear of snow and ice build-up and keep luggage and other materials as far away from the antenna as possible. Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, parking garages, dense tree foliage and thunderstorms can interfere with your reception. When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake a weaker one and the audio system may mute. Your display may show ACQUIRING... to indicate the interference and the audio system may mute.


Antenna obstructions


Terrain


Station over- load Satellite radio signal interfer- ence


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Message


Acquiring…


Satellite antenna fault SIRIUS system failure


Troubleshooting tips


Cause


Radio requires more than two seconds to produce audio for the selected channel. There is an internal module or system failure present.


Invalid Channel


Unsubscribed Channel


The channel is no longer avail- able. Your subscription does not include this channel.


No Signal


Updating…


Questions? Call 1-888-539-7474


None found Check Channel Guide


Subscription Updated


The signal is lost from the SIRIUS satellite or SIRIUS tower to your vehicle antenna. Update of channel program- ming in progress.


Your satellite service is no longer available.


All the channels in the selected category are either skipped or locked. SIRIUS has updated the chan- nels available for your vehicle.


Action


No action required. This message should disappear shortly. If this message does not clear shortly, or with an ignition key cycle, your receiver may have a fault. See an authorized dealer for service. Tune to another channel or choose another preset. Contact SIRIUS at 1-888-539- 7474 to subscribe to the channel, or tune to another channel. The signal is blocked. When you move into an open area, the signal should return. No action required. The process may take up to three minutes. Contact SIRIUS at 1-888-539- 7474 to resolve subscription issues. Use the channel guide to turn off the Lock or Skip function on that station. No action required.


SIRIUS Satellite Radio Voice Commands


If you are listening to SIRIUS satellite radio, press the voice button on the steering wheel


controls. When prompted, say any of the following commands.


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CD


To access, press the lower left corner on the touchscreen, then select:


Menu Item


CD


If you are not listening to SIRIUS satellite radio, press the voice button and when prompted say: Voice command


Sirius You can then say any of the following or a similar command: SAT 1
Sports Games Tune Help Insert your CD then select:


Menu Item


Action and Description


Repeat


Shuffle


Scan More Info Browse


Touch this button to repeat the currently playing track, all tracks on the disc or switch the feature off if already on. Touch this button to play the tracks or entire albums in random order, or switch the feature off if already on. Touch this button to hear a brief sampling of all available tracks. Touch this button to see disc information. Touch this button to look through all available CD tracks.


To adjust the Sound Settings, select:


Menu Item


Options Sound Settings Then any of the following: Bass Midrange Treble


Menu Item


Set Balance and Fade Occupancy Mode EQ Mode Speed Compensated Volume Note: Your vehicle may not have all these sound settings.


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CD Voice Commands


If you are listening to a CD, press the voice button on the steering wheel controls. When prompted,


say any of the following commands.


If you are not listening to a CD, press the voice button and, after the tone, say:


Voice command


CD Player When listening to a CD you can say many commands. Following are a few examples of what you can say.


Voice command


Play Pause Next Track Previous Track Help SD Card Slot and USB Port The SD card slot and USB port are located in the Media Hub. See Media Hub (page 290). SD Card Note: Your SD card slot is spring-loaded. To remove the SD card, press the card in and the system ejects it. Do not attempt to pull the card to remove it as this could cause damage. Note: The navigation system also uses this card slot. See Navigation (page 385).


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To access and play music from your device, press the lower left corner of the touchscreen.


SD logo is a trademark of SD-3C, LLC. USB Port


To access and play music from your device, press the lower left corner of the touchscreen.


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This feature allows you to plug in media playing devices, memory sticks, flash drives or thumb drives, and charge devices if they support this feature.


Playing Music from Your Device Note: The system is capable of indexing up to 30,000 songs.


Insert your device and select:


Message


USB SD Card Repeat Shuffle


Similar Music


More Info


Options


Action and Description


Once the system recognizes your USB or SD card you can then select from the following options:


This feature replays the currently playing song or album. Touch this button to play music on the selected album or folder in random order. This feature allows you to choose music similar to what is currently playing. Touch this button to see disc information, for example current track, artist name, album and genre. Touch this button to view and adjust various media settings.


Sound You can adjust the settings for:


Message


Sound Settings


Media Player Settings


Action and Description


Bass Midrange Treble Set Balance and Fade DSP EQ Mode Speed Compensated Volume Allows you to select more settings, which is under Media Player. See Settings (page 337).


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Action and Description


Message


Device Informa- tion Update Media Index


Displays software and firmware information about the currently connected media device. Indexes your device when you connect it for the first time and each time the content changes (for example adding or removing tracks) to make sure you have the latest voice commands available for all media on the device.


Note: Your vehicle may not have all these sound settings.


Browse This feature allows you to view the contents of the device. It also allows you to search by categories, for example genre, artist or album. You can also select:


If you want to view song information, for example Title, Artist, File, Folder, Album, and Genre, touch the on-screen album art.


Message


What’s Playing?


Action and Description


To hear how the system pronounces the current band and song. This can be helpful when using voice commands to make sure the system correctly plays your request.


USB and SD Card Voice Commands


Press the voice button and when prompted say: Voice command


SD Card USB Then commands such as the following: Browse Next Track Pause


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Voice command


Say the name of what you would like to listen to such as


a band, song, album or playlist.


Play


Similar Music Help


Supported Media Players, Formats and Metadata Information SYNC is capable of hosting nearly any digital media player, including iPod, Zune™, plays from device players, and most USB drives. Supported audio formats include MP3, WMA, WAV and AAC. It is also able to organize your indexed media from your playing device by metadata tags. Metadata tags, which are descriptive software identifiers embedded in the media files, provide information about the file. If your indexed media files contain no information embedded in these metadata tags, SYNC may classify the empty metadata tags as unknown. Bluetooth Audio The system allows you to stream audio over your vehicle's speakers from your connected, Bluetooth-enabled cell phone.


To access, press the lower left corner on the touchscreen, then select:


Message


BT Stereo Bluetooth Audio Voice Commands


The voice system allows you to control your media with a simple voice command. For example to change songs, press the voice button and follow the system prompts. Line In


WARNINGS


Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any handheld device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.


For safety reasons, do not connect or adjust the settings on your portable music player while your


vehicle is moving.


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2. Attach one end of the audio extension cable to the headphone output of your player and the other end into the adapter in one of the jack inside the center console.


3. Press the lower left corner on the


touchscreen. Select either a tuned FM station or a CD (if there is a CD already loaded into the system).


4. Adjust the volume as desired. 5. Turn the portable music player on and adjust the volume to ½ the maximum.


6. Press the lower left corner on the


touchscreen. Select the Line In tab. (You should hear audio from your portable music player although it may be low.)


7. Adjust the sound on your portable


music player until it reaches the level of the FM station or CD by switching back and forth between the controls.


Troubleshooting • Do not connect the audio input jack to a line level output. The jack only works correctly with devices that have a headphone output with a volume control.


• Do not set the portable music player's volume level higher than is necessary to match the volume of the CD or FM radio as this causes distortion and reduces sound quality. If the music sounds distorted at lower listening levels, turn the portable music player volume down. If the problem persists, replace or recharge the batteries in the portable media player.



• Control the portable media player in


the same manner when used with headphones, as the auxiliary input jack does not provide control (such as Play or Pause) over the attached portable media player.


WARNINGS


Store the portable music player in a secure location, such as the center console or the glove box, when your


vehicle is moving. Hard objects may become projectiles in a crash or sudden stop, which may increase the risk of serious injury. The audio extension cable must be long enough to allow the portable music player to be safely stored while your vehicle is moving.


Your auxiliary input jack allows you to play music from your portable music player over your vehicle's speakers. The jack is located in your center console. Press the lower left corner of the touchscreen, and then select Line In. To use the auxiliary input jack feature, make sure that your portable music player is designed for use with headphones and that it is fully charged. You also need an audio extension cable with stereo male 1/8-inch (3.5 millimeter) connectors at both ends. 1. Switch off the radio and portable music player. Apply the parking brake and shift the transmission into park (P) for automatic transmission or first gear for manual transmission. Switch the ignition off.


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PHONE


• Using privacy mode. • Dialing a number. • Redialing. • Call waiting notification. • Caller ID. Other features, such as text messaging using Bluetooth and automatic phonebook download, are cell phone-dependent features. To check your cell phone’s compatibility, see your cell phone’s user manual and visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.


Item


Message


Phone Quick Dial Phonebook History Messaging Settings


Hands-free calling is one of the main features of SYNC. Once you pair your cell phone, you can access many options using the touchscreen or voice commands. While the system supports a variety of features, many are dependent on your cell phone’s functionality. At a minimum, most cell phones with Bluetooth wireless technology support the following functions: • Answering an incoming call. •


Ending a call.


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The first thing you must do to use the phone features of SYNC is to pair your Bluetooth-enabled cell phone with SYNC. This allows you to use your cell phone in a hands-free manner. Note: This is a speed-dependent feature. It is unavailable when your vehicle is traveling at speeds over 3 mph (5 km/h).


Pairing Your Cell Phone for the First Time


WARNING


Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. Touch the upper left corner of the touchscreen:


Message


Add phone Find SYNC


Action and Description


Follow the on-screen instructions. Make sure that Bluetooth is set to On and that your cell phone is in the correct mode. See your cell phone’s manual if necessary. Select SYNC and a six-digit PIN appears on your device. If you are prompted to enter a PIN on your device, it does not support Secure Simple Pairing. To pair, enter the PIN displayed on the touchscreen. Skip the next step. When prompted on your cell phone’s display, confirm that the PIN provided by SYNC matches the PIN displayed on your cell phone. The display indicates when the pairing is successful. SYNC may prompt you with more cell phone options. For more information on your cell phone's capability, see your cell phone's manual and visit the website.


Pairing Subsequent Cell Phones Note: This is a speed-dependent feature. It is unavailable when your vehicle is traveling at speeds over 3 mph (5 km/h).


Make sure that Bluetooth is set to On and that your cell phone is in the correct mode. See your device's manual if necessary.


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To pair a subsequent cell phone, select:


Menu Item


Phone Settings Bluetooth Devices Add Device Find SYNC


Action and Description


Follow the on-screen instructions. Make sure that Bluetooth is set to On and that your cell phone is in the correct mode. See your cell phone’s manual if necessary. Select SYNC and a six-digit PIN appears on your device. If you are prompted to enter a PIN on your device, it does not support Secure Simple Pairing. To pair, enter the PIN displayed on the touchscreen. Skip the next step. When prompted on your cell phone’s display, confirm that the PIN provided by SYNC matches the PIN displayed on your cell phone. The display indicates when the pairing is successful. SYNC may prompt you with more cell phone options. For more information on your cell phone's capability, see your cell phone's manual and visit the website.


To end the call or exit phone mode, press and hold the phone button.


Receiving Calls During an incoming call, an audible tone sounds. Call information appears in the display if it is available.


Making Calls


Press the voice button and say a command similar to the following:


Voice command


Call Dial You can say the name of a person from your phone book to call or a say a number to dial. For example "Call John" or "Dial 867-5309".


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To accept the call, select:


Message


Accept Note: You can also accept the call by pressing the phone button on the steering wheel.


To reject the call, select: Message


Reject Note: You can also reject the call by pressing the phone button on the steering wheel. Ignore the call by doing nothing. SYNC logs it as a missed call. Phone Menu Options Press the top left corner on the touchscreen to select from the following options:


Menu Item


Phone


Quick Dial Phonebook


Action and Description


Touch this button to access the on-screen numerical pad to enter a number and place a call. During an active call, you can also choose any of these options: Mute Call Hold Call Privacy Join Calls End Select to call stored contacts. Touch this button to access and call any contacts in your previously downloaded phonebook. The system places the entries in alphabetical categories summarized at the top of the screen To turn on contact picture settings, if your device supports this feature, select: Phone Settings Manage Phonebook Display Photos from Phonebook


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Menu Item


Action and Description


Call History


Messaging


Settings


Certain smartphones may support transferring street addresses when listed with phonebook contact information. If your cell phone supports this feature, you can select and use these addresses as destinations and save them as favorites. Note: This is a cell phone-dependent feature. If your cell phone does not support downloading call history using Bluetooth, SYNC keeps track of calls made with the SYNC system. After you connect your Bluetooth-enabled cell phone to SYNC, you can access any previously dialed, received or missed calls. You can also choose to save these to: Favorites Send text messages using the touchscreen. See Text Messaging later in this section. Touch this button to access various phone settings, for example turning Bluetooth on and off, managing your phone- book and more. See Phone Settings later in this section


Quick Dial


Text Messaging Note: Downloading and sending text messages using Bluetooth are cell phone-dependent features. Note: Certain features in text messaging are speed-dependent and not available when your vehicle is traveling at speeds over 3 mph (5 km/h). Note: SYNC does not download read text messages from your cell phone. You can send and receive text messages using Bluetooth, read them aloud and translate text messaging acronyms, for example LOL.


Touch the top left corner of the display, then select:


Message


Phone Messaging Then any of the following: Listen (speaker icon) Dial Send Text View Delete Composing a Text Message Note: This is a speed-dependent feature. It is unavailable when your vehicle is traveling at speeds over 3 mph (5 km/h).


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Note: Downloading and sending text messages using Bluetooth are cell phone-dependent features. To compose and send a text message, select:


Message


Action and Description


Phone Messaging Send Text Edit Text


Send


Enter a cell phone number or choose from your phonebook. Allows you to customize the pre-defined message or create a message on your own. Sends the message as it is.


You can then preview the message, verify the recipient as well as update the message list. Text Message Options Message


I’ll call you back in a few minutes. I just left, I’ll be there soon. Can you give me a call? I’m on my way. I’m running a few minutes late. I’m ahead of schedule, so I’ll be there early. I’m outside. I’ll call you when I get there. OK Yes No Thanks


Message


Stuck in traffic. Call me later. LOL Receiving a Text Message Note: If you select View and your vehicle is traveling over 3 mph (5 km/h), the system offers to read the message to you instead of allowing you to view it while driving. When a new message arrives, an audible tone sounds and the screen displays a pop-up with the caller name and ID, if supported by your cell phone. You can select:


Message View Listen


Dial Ignore


Action and Description To view the text message. For SYNC to read the message to you. To call the contact. To exit the screen.


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Phone Settings To enter the phone settings menu select:


Message


Phone Settings Then any of the following: Bluetooth Devices


Bluetooth Do Not Disturb


911 Assist


Phone Ringer


Text Message Notifica- tion


Internet Data Connection


Manage Phonebook


Roaming Warning


Action and Description


Connect, disconnect, add or delete a device, as well as save it as a favorite. To turn Bluetooth off or on. If you want all calls to go directly to your voicemail and not ring in the vehicle. When this feature is on, text message notifications do not ring inside the cabin either. Turn the 911 Assist feature on and off. See Information (page 373). Select the ring tone you want to hear when you receive a call. Choose from possible system ring tones, your currently paired cell phone’s ring tone, a beep, text-to-speech or a silent notification. Select a text message notification, if supported by your cell phone. Choose from possible system alert tones, text-to- speech or silent. If your cell phone is compatible, use this screen to adjust your internet data connection. Select to make your connection profile with the personal area network or to turn off your connection. You can also choose to adjust your settings or have the system always connect, never connect when roaming or query on connect. Press ? for more information. To access features such as automatic phonebook download, re-download your phonebook, add contacts from your cell phone as well as delete or upload your phonebook. To have the system alert you when your cell phone is in roaming mode.


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Press the voice button and when prompted say any of the following or a similar command:


Voice command


Call Voicemail Listen to Message Reply to Message Pair Phone Help


Phone Voice Commands


INFORMATION


Item


Message


SYNC Services Travel Link Alerts


Item


Message


Calendar Apps Where Am I?


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If your vehicle is equipped with Navigation, press the Information button to access these features. If your vehicle is not equipped with Navigation, press the corner of the touchscreen with the green tab. SYNC Services (If Equipped, United States Only) Note: SYNC Services varies by trim level and model year and may require a subscription. Traffic alerts and turn-by-turn directions available in select markets. Message and data rates may apply. Ford Motor Company reserves the right to change or discontinue this product service at any time without prior notification or incurring any future obligation. Note: SYNC Services requires activation before use. Visit www.SYNCMyRide.com to register and check your eligibility for complimentary services. Standard phone and message rates may apply. Subscription may be required. You must also have the active SYNC Services Bluetooth-enabled cellular phone paired and connected to the system in order to connect to, and use, SYNC Services. See Phone (page 366). Note: This feature does not function properly if you have enabled caller ID blocking on your cellular phone. Make sure your cellular phone is not blocking caller ID before using SYNC Services.


Note: The driver is ultimately responsible for the safe operation of the vehicle, and therefore, must evaluate whether it is safe to follow the suggested directions. Any navigation features provided are only an aid. Make your driving decisions based on your observations of local conditions and existing traffic regulations. Do not follow the route suggestions if doing so would result in an unsafe or illegal maneuver, if you would be placed in an unsafe situation, or if you would be directed into an area that you consider unsafe. Maps used by this system may be inaccurate because of errors, changes in roads, traffic conditions or driving conditions. Note: When you connect, the service uses GPS technology and advanced vehicle sensors to collect your vehicle's current location, travel direction and speed to help provide you with the directions, traffic reports, or business searches you request. Further, to provide the services you request, for continuous improvement, the service may collect and record call details and voice communications. For more information, see SYNC Services Terms and Conditions at www.SYNCMyRide.com. If you do not want Ford or its service providers to collect your vehicle travel information or other information identified in the Terms and Conditions, do not subscribe or use the service. SYNC Services uses advanced vehicle sensors, integrated GPS technology and comprehensive map and traffic data, to give you personalized traffic reports, precise turn-by-turn directions, business search, news, sports, weather and more. For a complete list of services, or to learn more, please visit www.SYNCMyRide.com. Connecting to SYNC Services You can connect to SYNC Services using voice commands or by selecting a menu item on the touchscreen.


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To use voice commands, press the voice button and say:


Voice Command


Action and Description


Services


This initiates an outgoing call to SYNC Services using your paired and connected Bluetooth-enabled cellular phone. Once you connect to the service, follow the voice prompts to request the desired service, for example traffic or directions.


Once connected to SYNC Services, you can also say the following: What Can I Say Services Help


Receive a list of available services from which to choose. To return to the Services main menu. Receive system help.


If your vehicle is equipped with Navigation, press the I (Information) button. If your vehicle is not equipped with Navigation, press the green tab on your touchscreen.


To use the touchscreen select:


Menu Item


Connect to Services


This command initiates an outgoing call to SYNC Services using your paired and connected Bluetooth-enabled cellular phone. Once you connect to the service, follow the voice prompts to request the desired service.


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Receiving Turn-by-Turn Directions Press the voice button and say:


Voice Command


Action and Description


Directions


Business Search


Search near me


Operator


Yes [During an active route]


To receive directions to a location. Once you select your destination, the system uploads your current vehicle location, calculates a route based on current traffic conditions and sends it back to your vehicle. After the route download is complete, the phone call automatically ends. You then receive audible and visual driving instruc- tions as you travel toward your destination. To find a business or type of business. Once you select your destination, the system uploads your current vehicle location, calculates a route based on current traffic conditions and sends it back to your vehicle. After the route download is complete, the phone call automatically ends. You then receive audible and visual driving instruc- tions as you travel toward your destination. To find the closest business or type of business to your location, within business search. Provides you with further assistance within Directions and Business Search. The system may prompt you to speak with an operator when it has difficulty matching your voice request. The live operator can assist you by searching for businesses by name or by category, residential addresses by street address or by name or specific street inter- sections. Operator Assist is a feature of your SYNC Services subscription. For more information on Operator Assist, visit www.SYNCMyRide.com/support. If you miss a turn, SYNC automatically asks if you want the route updated. Say yes when prompted and the system sends a new route to your vehicle.


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Disconnecting from SYNC Services To use the steering wheel controls, press and hold the hang-up phone button on the steering wheel.


To use voice commands, press the voice button and say:


Voice Command


Good-bye


SYNC Services Quick Tips


Tips


Personalizing


Push to interrupt


Portable


You can personalize your Services feature to provide quicker access to your most used or favorite information. You can save address points, such as work or home. You can also save favorite information like sports teams, for example Detroit Lions, or a news category. You can learn more about personalization by logging onto www.SYNCMyRide.com. Press the voice button at any time (while connected to SYNC Services) to interrupt a voice prompt or an audio clip (such as a sports report) and say your voice command. Your subscription is associated with your Bluetooth-enabled cellular phone number, not your VIN (Vehicle Identification Number). You can pair and connect your phone to any vehicle equipped with SYNC Services and continue enjoying your personalized services.


SYNC Services Voice Commands


Services


If your vehicle is equipped with Navigation, SYNC Services downloads your requested


destination to the navigation system. The navigation system then calculates the route and provides driving instructions. See Navigation (page 385). If your vehicle is not equipped with Navigation, when a route has been downloaded (non-navigation systems), you can press the voice button on the steering wheel controls and say any of the following commands to receive directions:


Voice command


Cancel Route Route Status Route summary Update Route Help


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Sirius Travel Link (If Equipped)


WARNING


Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any handheld device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.


Note: In order to use Sirius Travel Link, your vehicle must be equipped with navigation and your navigation SD card must be in the SD card slot.


Note: A paid subscription is required to access and use these features. Go to www.siriusxm.com/travellink for more information. Note: Visit www.siriusxm.com/traffic and click on Coverage map and details for a complete listing of all traffic areas covered by Sirius Travel Link. Note: Neither Sirius nor Ford is responsible for any errors or inaccuracies in the Sirius Travel Link services or its use in vehicles. When you subscribe to Sirius Travel Link, it can help you locate the best gas prices, find movie listings, get current traffic alerts, view the current weather map, get accurate ski conditions and see scores to current sports games.


Menu Item Traffic on Route Traffic Nearby


Fuel Prices


Movie Listings


Weather


Action and Description


Touch these buttons to identify traffic incidents on your route, nearby your vehicle’s current location or near any of your favorite places, if programmed. Touch this button to view fuel prices at stations close to your vehicle’s location or on an active navigation route. Touch this button to view nearby movie theaters and their show times, if available. Touch this button to view the nearby weather, current weather, or the five day forecast for the chosen area. Map


Select to see the weather map, which can show storms, radar information, charts and winds.


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Menu Item


Action and Description


Sports Info


Ski Conditions


Area


Select to choose from a listing of weather locations.


Touch this button to view scores and schedules from a variety of sports. You can also save up to 10 favorite teams for easier access. The score automatically refreshes when a game is in progress. Touch this button to view ski conditions for a specific area.


This screen displays any system messages (such as an SD card fault). Note: The system alerts you to any messages by turning the information icon yellow. After you read or delete the messages, the icon returns to white. Calendar


If your vehicle is equipped with Navigation, touch the I (Information) button to access


these features. If your vehicle is not equipped with Navigation, touch the corner of the touchscreen with the green tab. Press Calendar. You can view the current calendar by day, week or month. 911 Assist


WARNINGS


Unless the 911 Assist setting is set on before a crash, the system will not dial for help, which could delay


response time, potentially increasing the risk of serious injury or death after a crash. Do not wait for 911 Assist to make an emergency call if you can do it yourself. Dial emergency services immediately to avoid delayed response time, which could increase the risk of serious injury or death after a crash. If you do not hear 911 Assist within five seconds of the crash, the system or phone may be damaged or non-functional.


Sirius Travel Link Voice Commands


Press the voice button on the steering wheel controls. When prompted, say any of the following or a similar command:


Voice command


Show Traffic Show Weather Help Alerts


If your vehicle is equipped with Navigation, touch the I (Information) button to access


these features. If your vehicle is not equipped with Navigation, touch the corner of the touchscreen with the green tab.


Press Alerts, then choose from any of the following services:


Message View Delete Delete All


Action and Description


The complete message The message Messages


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WARNINGS


Always place your phone in a secure location in your vehicle so it does not become a projectile or damaged in a crash. Failure to do so may cause serious injury to someone or damage the phone, which could prevent 911 Assist from working properly.


Note: The SYNC 911 Assist feature must be set on prior to the incident. Note: Before setting this feature on, make sure that you read the 911 Assist Privacy Notice later in this section for important information. Note: If any user turns 911 Assist on or off, that setting applies for all paired phones. If 911 Assist is turned off, either a voice message plays or a display message (or icon) comes on (or both) when your vehicle is started after a previously paired phone connects. Note: Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature. If a crash deploys an airbag, excluding knee airbags and rear inflatable safety belts where fitted or activates the fuel pump shut-off, your SYNC-equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone. For more information about the 911 Assist feature visit:


Website


visit www.SYNCMyRide.com


www.SYNCMyRide.ca


Website


www.syncmaroute.ca


See Supplementary Restraints System (page 41). Important information regarding airbag deployment is in this chapter. See Roadside Emergencies (page 190). Important information regarding the fuel pump shut-off is in this chapter. Setting 911 Assist On


If your vehicle is equipped with Navigation, touch the I (Information) button to access these features. If your vehicle is not equipped with Navigation, touch the corner of the touchscreen with the green tab. Then select:


Message


Apps 911 Assist On


You can also access 911 Assist by pressing:


Message


Settings Phone 911 Assist


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Before making the call: •


SYNC provides a short window of time (approximately 10 seconds) to cancel the call. If you fail to cancel the call, SYNC attempts to dial 911. SYNC says the following, or a similar message: "SYNC will attempt to call 911, to cancel the call, press Cancel on your screen or press and hold the phone button on your steering wheel."



If you do not cancel the call, and SYNC makes a successful call, a pre-recorded message plays for the 911 operator, and then the occupant(s) in your vehicle is able to talk with the operator. Be prepared to provide your name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically. 911 Assist May Not Work If: •


Your cellular phone or 911 Assist hardware sustains damage in a crash. The vehicle's battery or the SYNC system has no power. The phones(s) previously paired or connected to the system are thrown from the vehicle.




911 Assist Privacy Notice When you turn on 911 Assist, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of electronically or verbally disclosing to 911 operators your vehicle location or other details about your vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not turn the feature on.


Message Or you can also select: Help 911 Assist


To make sure that 911 Assist works properly: •


SYNC must be powered and working properly at the time of the incident and throughout feature activation and use. The 911 Assist feature must be set on prior to the incident. You must pair and connect a Bluetooth-enabled and compatible phone to SYNC.




• A connected Bluetooth-enabled phone


must have the ability to make and maintain an outgoing call at the time of the incident.


• A connected Bluetooth-enabled phone must have adequate network coverage, battery power and signal strength. The vehicle must have battery power and be located in the United States, Canada or in a territory in which 911 is the emergency number.



In the Event of a Crash Not all crashes deploy an airbag or activate the fuel pump shut-off (which would trigger 911 Assist); however, SYNC tries to contact emergency services if 911 Assist triggers. If a connected phone sustains damage or loses connection to SYNC, SYNC searches for, and tries to connect to, any available previously paired phone and tries to make the call to 911.


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Vehicle Health Report (If Equipped, US Only)


WARNING


Always follow scheduled maintenance instructions, regularly inspect your vehicle, and seek repair for any damage or problem you suspect. Vehicle Health Report supplements, but cannot replace, normal maintenance and vehicle inspection. Vehicle Health Report only monitors certain systems electronically monitored by your vehicle and will not monitor or report the status of any other system, (such as brake lining wear). Failure to perform scheduled maintenance and regularly inspect your vehicle may result in vehicle damage and serious injury.


Note: Your Vehicle Health Report feature requires activation prior to use. Visit www.SYNCMyRide.com to register. There is no fee or subscription associated with Vehicle Health Report, but you must register to use this feature. Note: This feature may not function properly if you have enabled caller ID blocking on your cellular phone. Before running a report, review the Vehicle Health Report Privacy Notice. Note: In order to allow a break-in period for your vehicle, you may not be able to create a Vehicle Health Report until your vehicle odometer has reached 200 miles. Note: Cellular phone and SMS charges may apply when making a report.


Register for Vehicle Health Report and set your report preferences at www.SYNCMyRide.com. After registering, you can request a Vehicle Health Report (inside your vehicle). Return to your account at www.SYNCMyRide.com to view your report. You can also choose for SYNC to remind you automatically to run reports at specific mileage intervals. Cellular phone airtime usage may apply when reporting. The system allows you to check your vehicle’s overall health in the form of a diagnostic report card. The Vehicle Health Report contains valuable information, for example: • Vehicle diagnostic information. • • Open recalls and Field Service Actions. • Items noted during vehicle inspections by your authorized dealer that still need servicing.


Scheduled maintenance.


Making a Report


If you want to run a report by using the touchscreen, select:


Message


Apps Vehicle Health Report


You can also run a vehicle health report by voice command.


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Press the voice button and when prompted say:


Voice command


Vehicle Health Report Vehicle Health Report Privacy Notice When you create a Vehicle Health Report, Ford Motor Company may collect your cellular phone number (to process your report request) and diagnostic information about your vehicle. Certain versions or updates to Vehicle Health Report may also collect more vehicle information. Ford may use your vehicle information it collects for any purpose. If you do not want to disclose your cellular phone number or vehicle information, do not run the feature or set up your Vehicle Health Report profile at www.SYNCMyRide.com. See www.SYNCMyRide.com (Vehicle Health Report Terms and Conditions, and Privacy Statement) for more information.


Where Am I? For information about your current location, select:


Message


Where Am I?


Action and Descrip-


tion


View your vehicle's current location, if your vehicle is equipped with navigation. If your vehicle is not equipped with navigation, nothing displays.


CLIMATE Press the lower right corner on the touchscreen to access your climate control features. Depending on your vehicle line and option package, your climate screen may look different from the screen shown here. Note: You can switch temperature units between Fahrenheit and Celsius. See Settings (page 337).


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Power: Touch to switch the system off and on. Outside air cannot enter your vehicle when you switch off the system. Passenger settings: Touch + or – to adjust the temperature. Fan speed: Touch + or - to adjust fan speed. DUAL: Touch to switch on the passenger temperature control. Recirculated air: Touch to turn the recirculated air on or off which may reduce the amount of time needed to cool down the interior and help reduce odors from reaching the interior. Recirculated air also engages automatically when MAX A/C or MAX defrost is selected and may be engaged manually in any airflow mode except defrost. It may also turn off in all airflow modes except MAX A/C and MAX defrost to reduce fog potential. MAX A/C: Touch to cool your vehicle with recirculated air. Touch again for normal A/C operation. MAX A/C distributes air through instrument panel vents and may help reduce odors from entering your vehicle. MAX A/C is more economical and efficient than normal A/C mode. A/C: Touch to turn the air conditioning on or off. Use A/C with recirculated air to improve cooling performance and efficiency. A/C engages automatically in MAX A/C, defrost and footwell/defrost. AUTO: Touch to engage automatic operation, then set the temperature using the temperature control. The system automatically controls fan speed, airflow distribution, A/C on or off and the use of fresh or recirculated air. MAX Defrost: Distributes outside air through the windshield air vents and automatically switches the air conditioning on. The fan is set to the highest speed and the temperature to HI. When the air distribution is set in this position, you are unable to select recirculated air or manually adjust the fan speed and temperature control. Manual airflow distribution controls: Airflow can be directed into the following locations: Footwell and Defrost: Distributes air through the windshield defroster vents, demister vents, floor vents and rear seat floor vents, and provides outside air to reduce window fogging. Panel: Distributes air through the instrument panel vents. Panel and Floor: Distributes air through the instrument panel vents, demister vents, floor vents and rear seat floor vents. Floor: Distributes air through the demister vents, floor vents and rear seat floor vents.


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Defrost: Touch to clear the windshield of fog and thin ice. Touch again to return to the previous airflow selection. When on, defrost provides outside air to reduce window fogging and distributes air through the windshield defroster vents and demister vents. Driver settings: Touch + or – adjust the temperature.


Climate Control Voice Commands


Press the voice button on the steering wheel controls. When prompted, say any of the


following or a similar command:


Voice commands


Climate On Climate Off Set temperature


Adjust the temperature to between 59 - 86°F (15.0


- 30.0°C).


NAVIGATION (If Equipped) Note: The navigation SD card must be in the SD card slot to operate the navigation system. If you need a replacement SD card, see an authorized dealer. Note: The SD card slot is spring-loaded. To remove the SD card, just push the card in and release it. Do not attempt to pull the card out to remove it; this could cause damage. Your navigation system is comprised of two main features, destination mode and map mode.


Destination Mode To set a destination, press the green corner of your touchscreen, then press:


Menu Item


Dest. Choose any of the following: My Home Favorites Previous Destinations Point of Interest Emergency Street Address Intersection City Center


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Menu Item


Map Edit Route Cancel Route


To set your destination, enter the necessary information into the highlighted text fields (in any order).


For an address destination entry, press: Action and Descrip-


Menu Item


tion


Go


Pressing this button makes the address location appear on the map.


To choose a previous destination, press:


Menu Item


Previous Destina- tions


Action and Descrip-


tion


The last 20 destina- tions you have selected appear.


Once you have chosen your destination press:


Menu Item


Set as Dest


Action and Description


To make this your destination. You can also choose to set this as a waypoint (have the system route to this point on the way to your current destination) or save it as a favorite. You can then choose your route from three different options. Fastest Route


Uses the fastest moving roads possible. Uses the shortest distance possible. Uses the most fuel-efficient route.


Shortest Route Eco Route


To begin navigation press:


Menu Item


Start Route


Action and Description


You can cancel the route or have the system demo the route for you. During route guidance, you can press the talking bubble icon that appears in the upper right navigation corner (green bar) if you want the system to repeat route guidance information. When the system repeats the last guidance instruction, it updates the distance to the next guidance instruction, since it detects when the vehicle is moving.


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Note: If your vehicle is on a recognized road and you do not press the Start Route button, the system defaults to the Fastest Route option and begins guidance. Point of Interest (POI) Categories


Main Categories


Food/Drink & Dining Travel & Transportation Financial Emergency Community Health & Medicine Automotive Shopping Entertainment & Arts Recreation & Sports Government Domestic Services


Subcategories


Restaurant Golf Parking Home & Garden Personal Care Services Auto Dealership Govt Office Public Transit Education


To expand these listings, press the + in front of the listing. The system also allows you to sort alphabetically, by distance or by cityseekr listings (if available). cityseekr Note: cityseekr point of interest (POI) information is limited to approximately 912
cities (881 in the United States, 20 in Canada and 11 in Mexico).


cityseekr, when available, is a service that provides more information about certain points of interest such as restaurants, hotels and attractions. When you have selected a point of interest, the location and information appear, such as address and phone number. If cityseekr lists the point of interest, more information is available, such as a brief description, check-in and checkout times or restaurant hours. For a longer review, a list of services and facilities, the average room, meal price or the website press:


Menu Item


More Information


This screen displays the point of interest icon such as:


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E142634 Hotel


Coffeehouse


Food & Drink


Nightlife


Attraction


MyFord Touch™


Laundry


24 hour room service Fitness center Internet access


• • Refrigerator • • • • Pool • Wi-FI For restaurants, cityseekr can provide information such as star rating, average cost, review, handicap access, hours of operation, and website address. For hotels, cityseekr can provide information such as star rating, price category, review, check-in and checkout times, hotel service icons and website address. Setting Your Navigation Preferences


This icon appears when your selection exists in multiple categories within the system.


When you are viewing more information for hotels, cityseekr also tells you if the hotel has certain services and facilities using icons, such as: • Restaurant • • Handicap facilities


Business center


Select settings for the system to take into account when planning your route.


To access the settings options, press


Menu Item


Settings Navigation


You can then select any of the following options.


Second Level Messages, Actions and Descriptions


Menu Item Map Preferences Then select any of the following: Breadcrumbs


Display your vehicle’s previously traveled route with white dots. You can switch this feature: On Off


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E143884E142636E142637E142638E142639E142640E142607 Menu Item Turn List Format


Parking POI Notification


MyFord Touch™


Second Level Messages, Actions and Descriptions


Bottom to Top


Have the system display your turn list Top to Bottom When parking point of interest notification is on, the icons display on the map when you get close to your destination. This may not be very useful in dense areas, and may clutter the map when other points of interest display. Set the auto- matic parking point of interest notification. You can switch this feature: On

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