2014 Ford Focus Owners Manual

numbers are shown on the Safety Compliance Certification Label. The label shall be affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver’s seating position. The total load on each axle must never exceed its GAWR.

GVW (Gross Vehicle Weight) – is the Vehicle Curb Weight + cargo + passengers. GVWR (Gross Vehicle Weight Rating) – is the maximum allowable weight of the fully loaded vehicle (including all options, equipment, passengers and cargo). The GVWR is shown on the Safety Compliance Certification Label. The label shall be affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver’s seating position. The GVW must never exceed the GVWR.

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WARNING: Exceeding the Safety Compliance Certification Label vehicle weight rating limits could result in substandard vehicle

handling or performance, engine, transmission and/or structural damage, serious damage to the vehicle, loss of control and personal injury.

WARNING: Do not exceed the GVWR or the GAWR specified on the Safety Compliance Certification Label.

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Load Carrying

WARNING: Do not use replacement tires with lower load carrying capacities than the original tires because they may lower

the vehicle’s GVWR and GAWR limitations. Replacement tires with a higher limit than the original tires do not increase the GVWR and GAWR limitations.

WARNING: Exceeding any vehicle weight rating limitation could result in serious damage to the vehicle and/or personal injury.

Steps for determining the correct load limit: 1. Locate the statement “The combined weight of occupants and cargo should never exceed XXX kg or XXX lbs.” on your vehicle’s placard. 2. Determine the combined weight of the driver and passengers that will be riding in your vehicle. 3. Subtract the combined weight of the driver and passengers from XXX kg or XXX lbs. 4. The resulting figure equals the available amount of cargo and luggage load capacity. For example, if the “XXX” amount equals 1,400 lbs. and there will be five 150 lb. passengers in your vehicle, the amount of available cargo and luggage load capacity is 650 lbs. (1400-750 (5 x 150) = 650 lb.). 5. Determine the combined weight of luggage and cargo being loaded on the vehicle. That weight may not safely exceed the available cargo and luggage load capacity calculated in Step 4. The following gives you a few examples on how to calculate the available amount of cargo and luggage load capacity: • Suppose your vehicle has a 1400 lb. (635 kg) cargo and luggage

capacity. You decide to go golfing. Is there enough load capacity to carry you, 4 of your friends and all the golf bags? You and four friends average 220 lb. (99 kg) each and the golf bags weigh approximately 30 lb. (13.5 kg) each. The calculation would be: 1400 – (5 x 220) - (5
x 30) = 1400 - 1100 - 150 = 150 lb. Yes, you have enough load capacity in your vehicle to transport four friends and your golf bags. In metric units, the calculation would be: 635 kg - (5 x 99 kg) - (5 x 13.5 kg) = 635 - 495 - 67.5 = 72.5 kg.

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• Suppose your vehicle has a 1400 lb. (635 kg) cargo and luggage

capacity. You and one of your friends decide to pick up cement from the local home improvement store to finish that patio you have been planning for the past 2 years. Measuring the inside of the vehicle with the rear seat folded down, you have room for 12-100 lb. (45 kg) bags of cement. Do you have enough load capacity to transport the cement to your home? If you and your friend each weigh 220 lb. (99 kg), the calculation would be: 1400 - (2 x 220) - (12 x 100) = 1400 - 440 - 1200 = - 240 lb. No, you do not have enough cargo capacity to carry that much weight. In metric units, the calculation would be: 635 kg - (2 x 99 kg) - (12 x 45 kg) = 635 - 198 - 540 = -103 kg. You will need to reduce the load weight by at least 240 lb. (104 kg). If you remove 3-100 lb. (45 kg) cement bags, then the load calculation would be: 1400 - (2 x 220) - (9 x 100) = 1400 - 440 - 900 = 60 lb. Now you have the load capacity to transport the cement and your friend home. In metric units, the calculation would be: 635 kg - (2 x 99 kg) - (9 x 45 kg) = 635 - 198 - 405 = 32 kg.

The above calculations also assume that the loads are positioned in your vehicle in a manner that does not overload the Front or the Rear Gross Axle Weight Rating specified for your vehicle on the Safety Compliance Certification Label. The label shall be affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver’s seating position.

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Towing

TOWING A TRAILER

WARNING: Never tow a trailer with this vehicle. Your vehicle is not equipped to tow. No towing packages are available through

an authorized dealer.

TRANSPORTING THE VEHICLE

If you need to have your vehicle towed, contact a professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider. We recommend the use of a wheel lift and dollies or flatbed equipment to tow your vehicle. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. Vehicle damage may occur if towed incorrectly, or by any other means. Ford Motor Company produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle. The front wheels (drive wheels) must be on a tow dolly when towing your vehicle from the rear using wheel lift equipment. This prevents damage to the transmission.

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We recommend placing the rear wheels on a tow dolly when towing your vehicle from the front using wheel lift equipment. This prevents damage to the rear fascia.

TOWING THE VEHICLE ON FOUR WHEELS

Emergency Towing If your vehicle becomes inoperable (without access to wheel dollies, car-hauling trailer, or flatbed transport vehicle), it can be flat-towed (all wheels on the ground, regardless of the powertrain and transmission configuration) under the following conditions: • Your vehicle is facing forward for towing in a forward direction. • Place the transmission in position N. See Automatic transmission in the Transmission chapter if you cannot move the transmission into N.

• Maximum speed is 35 mph (56 km/h). • Maximum distance is 50 miles (80 kilometers). Recreational Towing Note: Put your climate control system in recirculated air mode to prevent exhaust fumes from entering your vehicle. Refer to the Climate Controls chapter for more information. Note: You must tow your vehicle in the forward direction to avoid damage to the internal transmission components. In addition, we recommend you follow the instructions provided by the aftermarket manufacturer of the towing equipment, if provided. Follow these guidelines if you have a need for recreational towing, such as towing your vehicle behind a motorhome. We designed these guidelines to prevent damage to your transmission. Before you tow your vehicle, follow these directions for your specific vehicle configuration after it is hooked-up to the recreational vehicle or tow dolly: Vehicles with a Manual Transmission 1. Release the parking brake. 2. Move the gearshift to the neutral position.

• The maximum towing speed is 70 mph (113 km/h). • There is no limitation on towing distance.

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Vehicles with an Automatic Transmission but No Push Button Start System Note: There must be battery power to properly move the transmission’s internal components to position N in Step 3. In addition, moving the gearshift to position N without first turning the ignition to the on (II) position limits the towing capability to 35 mph (56 km/h) and 50 miles (80 kilometers). 1. Release the parking brake. 2. Turn the ignition to the on (II) position. 3. Press the brake pedal, then move the gearshift to position N. 4. Wait for TRANSMISSION READY to appear in the multi-function

display, then turn the ignition to the off (0) position and release the brake pedal.

5. Disconnect the negative (black) cable from the battery. (The anti-theft system does not function until the battery cable is reconnected.) See Changing the vehicle battery in the Maintenance chapter when disconnecting and reconnecting the battery cable. • The maximum towing speed is 70 mph (113 km/h). • There is no limitation on towing distance.

When done towing, start the engine within 15 minutes of reconnecting the battery cable. When reconnecting that cable, tighten it until it is snug against the terminal. Be careful not to over-tighten. Vehicles with an Automatic Transmission and Push Button Start System Note: There must be battery power to properly move the transmission’s internal components to position N in Step 3. In addition, moving the gearshift to position N without first turning the ignition to the on (II) position limits the towing capability to 35 mph (56 km/h) and 50 miles (80 kilometers). 1. Release the parking brake. 2. Activate the ignition by pressing the START button, but not applying

3. Press the brake pedal, and then move the gearshift to position N.

the brake pedal.

Release the brake pedal.

4. Wait for TRANSMISSION READY to appear in the multi-function display, and then switch the ignition off by pressing the START button.

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5. Disconnect the negative (black) cable from the battery. (You need the door key [inside the Intelligent Access Key] to lock and unlock doors when the battery cable is disconnected. In addition, the anti-theft system does not function until the battery cable is reconnected.) See Changing the vehicle battery in the Maintenance chapter when disconnecting and reconnecting the battery cable. • The maximum towing speed is 70 mph (113 km/h). • There is no limitation on towing distance.

When done towing, start the engine within 15 minutes of reconnecting the battery cable. When reconnecting that cable, tighten it until it is snug against the terminal. Be careful not to over-tighten.

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Driving Hints

BREAKING-IN You need to break in new tires for approximately 300 miles (480 kilometers). During this time, your vehicle may exhibit some unique driving characteristics. Avoid driving too fast during the first 1000 miles (1600 kilometers). Vary your speed frequently and change up through the gears early. Do not labor the engine. Do not tow during the first 1000 miles (1600 kilometers).

less fuel than traveling at 65 mph [105 km/h]).

ECONOMICAL DRIVING Fuel economy is affected by several things, such as how you drive, the conditions you drive under and how you maintain your vehicle. There are some things to keep in mind that may improve your fuel economy: • Accelerate and slow down in a smooth, moderate fashion. • Drive at steady speeds without stopping. • Anticipate stops; slowing down may eliminate the need to stop. • Combine errands and minimize stop-and-go driving. • Close the windows for high-speed driving. • Drive at reasonable speeds (traveling at 55 mph [88 km/h] uses 15% • Keep the tires properly inflated and use only the recommended size. • Use the recommended engine oil. • Perform all regularly scheduled maintenance. There are also some things you may not want to do because they may reduce your fuel economy: • Sudden or hard accelerations. • Rev the engine before turning it off. • Idle for periods longer than one minute. • Warm up your vehicle on cold mornings. • Use the air conditioner or front defroster. • Use the speed control in hilly terrain. • Rest your foot on the brake pedal while driving. • Drive a heavily loaded vehicle or tow a trailer.

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every 400 pounds [180 kilograms] of weight carried).

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• Carry unnecessary weight (approximately 1 mpg [0.4 km/L] is lost for • Add particular accessories to your vehicle (e.g.; bug deflectors, • Drive with the wheels out of alignment. DRIVING THROUGH WATER

rollbars or light bars, running boards, ski racks).

If driving through deep or standing water is unavoidable, proceed very slowly. Never drive through water that is higher than the bottom of the wheel rims (for cars) or the bottom of the hubs (for trucks).

When driving through water, traction or brake capability may be limited. Also, water may enter your engine’s air intake and severely damage your engine or your vehicle may stall. Note: Driving through deep water where the transmission vent tube is submerged may allow water into the transmission and cause internal transmission damage. Note: Once through the water, always dry the brakes by moving your vehicle slowly while applying light pressure on the brake pedal. Wet brakes do not stop the vehicle as quickly as dry brakes.

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FLOOR MATS

Driving Hints

WARNING: Always use floor mats that are designed to fit the foot well of your vehicle, leaving the pedal area unobstructed,

and which can be firmly secured to retention posts so that they cannot slip out of position and interfere with the pedals or impair safe operation of your vehicle in other ways. • Incorrectly fitted floor mats can cause the accelerator pedal to

well.

become stuck in the open position. This can cause loss of vehicle control.

they cannot slip out of position or obstruct pedal operation.

• Always correctly install the floor mats to the retention posts so that • Do not place unsecured floor mats or any other covering in the foot • Do not place additional floor mats or any other covering on top of the original floor mats. This will reduce the pedal clearance and interfere with the pedal operation.

your vehicle. This can cause loss of vehicle control.

• Do not allow objects to fall or become trapped under the pedals of • Carry out regular inspections to make sure the floor mats are secure. To install the floor mats, position the floor mat eyelet over the retention post and press down to lock in position. Remove in reverse order.

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ROADSIDE ASSISTANCE

Vehicles Sold in the United States: Getting Roadside Assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary Roadside Assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: • 24 hours a day, seven days a week. • For the coverage period listed on the Roadside Assistance Card

included in your Owner’s Manual portfolio.

responsibility).

supplied with a tire inflation kit).

Roadside assistance will cover: • A flat tire change with a good spare (except vehicles that have been • Battery jump start. • Lock-out assistance (key replacement cost is the customer’s • Fuel delivery – Independent Service Contractors, if not prohibited by state, local or municipal law, shall deliver up to 2.0 gallons (7.5 liters) of gasoline or 5.0 gallons (18.9 liters) of diesel fuel to a disabled vehicle. Fuel delivery service is limited to two no-charge occurrences within a 12-month period.

county maintained road, no recoveries.

• Winch out – available within 100 feet (30.5 meters) of a paved or • Towing – Ford eligible vehicles will be towed to an authorized dealer within 35 miles (56.3 kilometers) of the disablement location or to the nearest authorized dealer. If a member requests to be towed to an authorized dealer more than 35 miles (56.3 kilometers) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 miles (56.3 kilometers).

Roadside Assistance will include up to $200 coverage for a towed trailer if the disabled eligible vehicle requires service at the nearest authorized dealer. If the towing vehicle is operational but the trailer is not, then the trailer does not qualify for any roadside services.

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Vehicles Sold in the United States: Using Roadside Assistance Complete the roadside assistance identification card and place it in your wallet for quick reference. This card is found in the owner’s manual portfolio in the glove compartment. U.S. Ford vehicle customers who require Roadside Assistance, call 1-800-241-3673. If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount for towing to the nearest dealership within 35 miles (56.3 kilometers). To obtain reimbursement information, U.S. Ford vehicle customers call 1-800-241-3673. Customers will be asked to submit their original receipts.

Vehicles Sold in Canada: Getting Roadside Assistance Canadian clients who require roadside assistance, call 1-800-665-2006.

Vehicles Sold in Canada: Using Roadside Assistance For your convenience, you may complete the roadside assistance identification card found in the centerfold of this warranty guide and retain for future reference. Canadian roadside coverage and benefits may differ from the U.S. coverage. If you require more information, please refer to the coverage section of your warranty guide, call us in Canada at 1-800-665-2006 or visit our website at www.ford.ca.

HAZARD WARNING FLASHERS

The hazard flasher control is located on the instrument panel by the radio. Use it when your vehicle is disabled and is creating a safety hazard for other motorists.

• Press the flasher control and all front and rear direction signals will • Press the flasher control again to turn them off. Note: With extended use, the flashers may run down your 12–volt battery.

flash.

FUEL SHUTOFF

WARNING: Failure to inspect and if necessary repair fuel leaks after a collision may increase the risk of fire and serious injury.

Ford Motor Company recommends that the fuel system be inspected by an authorized dealer after any collision.

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In the event of a moderate to severe collision, this vehicle includes a fuel pump shutoff feature that stops the flow of fuel to the engine. Not every impact will cause a shutoff. Should your vehicle shut off after a collision, you may restart your vehicle. For vehicles equipped with a key system: 1. Switch off the ignition. 2. Switch on the ignition. 3. Repeat Steps 1 and 2 to re-enable fuel pump. For vehicles equipped with a push button start system: 1. Press the START/STOP button to switch off the ignition. 2. Press the brake pedal and press the START/STOP button to start the vehicle. 3. Remove your foot from the brake pedal and press the START/STOP button to switch off the ignition. 4. You can either attempt to start the engine by pressing the brake pedal and the START/STOP button, or switch on the ignition only by pressing the START/STOP button without pressing the brake pedal. Both ways re-enable the fuel system. Note: When you try to restart your vehicle after a fuel shutoff, the vehicle makes sure that various systems are safe to restart. Once your vehicle determines that the systems are safe, then the vehicle will allow you to restart. Note: In the event that your vehicle does not restart after your third attempt, contact an authorized dealer.

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JUMP-STARTING THE VEHICLE

WARNING: The gases around the battery can explode if exposed to flames, sparks, or lit cigarettes. An explosion could result in

injury or vehicle damage.

WARNING: Batteries contain sulfuric acid which can burn skin, eyes and clothing, if contacted.

Do not attempt to push-start your automatic transmission vehicle. Automatic transmissions do not have push-start capability. Attempting to push-start a vehicle with an automatic transmission may cause transmission damage. When the battery is disconnected or a new battery is installed, the automatic transmission must relearn its shift strategy. As a result, the transmission may exhibit a combination of firm and soft shifts. This operation is considered normal and will not affect function or durability of the transmission. Over time, the adaptive learning process will fully update transmission operation.

Preparing Your Vehicle Note: Use only a 12–volt supply to start your vehicle. Note: Do not disconnect the battery of the disabled vehicle as this could damage the vehicle’s electrical system. 1. Park the booster vehicle close to the hood of the disabled vehicle making sure the two vehicles do not touch. Set the parking brake on both vehicles and stay clear of the engine cooling fan and other moving parts. 2. Check all battery terminals. Remove the positive terminal cover (if equipped) and any excessive corrosion before you attach the battery cables. Ensure that vent caps are tight and level. 3. Turn the heater fan on in both vehicles to protect from any electrical surges. Turn all other accessories off.

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Connecting the Jumper Cables

WARNING: Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped. A spark may

cause an explosion of the gases that surround the battery.

Note: Do not attach the negative (-) cable to fuel lines, engine rocker covers, the intake manifold or electrical components as grounding points. Note: In the illustration, the vehicle on the bottom is used to designate the assisting (boosting) battery.

1. Connect the positive (+) jumper cable to the positive (+) terminal of the discharged battery. 2. Connect the other end of the positive (+) cable to the positive (+) terminal of the assisting battery. 3. Connect the negative (-) cable to the negative (-) terminal of the assisting battery. 4. Make the final connection of the negative (-) cable to an exposed metal part of the stalled vehicle’s engine, away from the battery and the carburetor or fuel injection system.

Ensure that the cables are clear of fan blades, belts, moving parts of both engines, or any fuel delivery system parts.

Jump Starting 1. Start the engine of the booster vehicle and run the engine at a moderately increased speed. 2. Start the engine of the disabled vehicle. 3. Once the disabled vehicle has been started, run both engines for an additional three minutes before disconnecting the jumper cables.

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Removing the Jumper Cables Note: In the illustration, the vehicle on the bottom is used to designate the assisting (boosting) battery. Remove the jumper cables in the reverse order that they were connected.

1. Remove the jumper cable from the ground metal surface. 2. Remove the jumper cable on the negative (-) terminal of the booster vehicle’s battery. 3. Remove the jumper cable from the positive (+) terminal of the booster vehicle’s battery. 4. Remove the jumper cable from the positive (+) terminal of the disabled vehicle’s battery.

After the disabled vehicle has been started and the jumper cables removed, allow it to idle for several minutes so the engine computer can relearn its idle conditions.

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GETTING THE SERVICES YOU NEED Warranty repairs to your vehicle must be performed by an authorized dealer. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction. Please note that certain warranty repairs require special training, equipment or both, so not all authorized dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another authorized dealer. A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft parts, or remanufactured or other parts that are authorized by Ford.

Away from Home If you are away from home when your vehicle needs service, contact the Ford Customer Relationship Center or use the online resources listed below to find the nearest authorized dealer. In the United States: Mailing Address Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
Telephone 1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) Online Additional information and resources are available online at www.fordowner.com. These are some of the items that can be found online: • U.S. Dealer Locator by Dealer Name, City/State, or Zip Code • Owner Manuals • Maintenance Schedules • Recalls • Ford Extended Service Plans

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• Ford Genuine Accessories • Service specials and promotions. In Canada: Mailing address Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6K 1C8
Telephone 1-800-565-3673 (FORD) Online www.ford.ca Additional Assistance If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling or servicing authorized dealer. 2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies, please contact the Ford Customer Relationship Center. In order to help serve you better, please have the following information available when contacting a Customer Relationship Center: • Vehicle Identification Number (VIN) • Your telephone number (home and business) • The name of the authorized dealer and city where located • The vehicle’s current odometer reading. In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states. In the United States, a warranty dispute must be submitted to the BBB AUTO LINE before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws.

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IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle. California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18 months of ownership of a new vehicle or the first 18000 mi (29 000 km), whichever occurs first: 1. Two or more repair attempts are made on the same nonconformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR 3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time). In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126
You are required to submit your warranty dispute to BBB AUTO LINE before asserting in court any rights or remedies conferred by California Civil Code Section 1793.22(b). You are also required to use BBB AUTO LINE before exercising rights or seeking remedies created by the Federal Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek redress by pursuing rights and remedies not created by California Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act, resorting to BBB AUTO LINE is not required by those statutes.

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Customer Assistance

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined earlier in this chapter in the Getting the Services You Need section, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts – mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement is not reached during mediation or you do not want to participate in mediation, and if your claim is eligible, you may participate in the arbitration process. An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing. Disputes submitted to the BBB AUTO LINE program are usually decided within 40 days after you file your claim with the BBB. You are not bound by the decision, and may reject the decision and proceed to court where all findings of the BBB Auto Line dispute, and decision, are admissible in the court action. Should you choose to accept the BBB AUTO LINE decision, Ford is then bound by the decision, and must comply with the decision within 30 days of receipt of your acceptance letter. BBB AUTO LINE Application: Using the information provided below, please call or write to request a program application. You will be asked for your name and address, general information about your new vehicle, information about your warranty concerns, and any steps you have already taken to try to resolve them. A Customer Claim Form will be mailed that will need to be completed, signed and returned to the BBB along with proof of ownership. Upon receipt, the BBB will review the claim for eligibility under the Program Summary Guidelines. You can get more information by calling BBB AUTO LINE at 1-800-955-5100, or writing to: BBB AUTO LINE 3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be requested by calling the Ford Motor Company Customer Relationship Center at 1-800-392-3673. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at any time without notice and without obligation.

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UTILIZING THE MEDIATION or ARBITRATION PROGRAM (CANADA ONLY) This pertains to vehicles delivered to authorized Canadian dealers. In those cases, where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation or arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straightforward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings. In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding on both you and Ford of Canada. CAMVAP services are available in all Canadian territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685 or visit www.camvap.ca.

GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact our Customer Relationship Center. The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company or Ford of Canada is not responsible for any damage caused by use of improper fuel. Using leaded fuel may also result in difficulty importing your vehicle back into the United States. If your vehicle must be serviced while you are traveling or living in Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands, Central America, the Caribbean, and Israel, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact:

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FORD MOTOR COMPANY Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (313) 594-4857
FAX: (313) 390-0804
Email: [email protected] For customers in Guam, the Commonwealth of the Northern Mariana Islands (CNMI), America Samoa, and the U.S. Virgin Islands, please feel free to call our Toll-Free Number: (800) 841-FORD (3673) If your vehicle must be serviced while you are traveling or living in Puerto Rico, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
Telephone: (800) 841-FORD (3673) FAX: (313) 390-0804
Email: [email protected] www.ford.com.pr If your vehicle must be serviced while you are traveling or living in the Middle East, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
Telephone: +971 4 3326084
Toll-Free Number of the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number of Kuwait: 24810575
FAX: +971 4 3327299
Email: [email protected] www.me.ford.com

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If you buy your vehicle in North America and then relocate to any of the above locations, register your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations & Global Growth Initiatives by emailing [email protected]. If you are in another foreign country, contact the nearest authorized dealer. In the event your inquiry is unresolved, communicate your concern with the dealership’s Sales Manager, Service Manager or Customer Relations Manager. If you require additional assistance or clarification, please contact the respective Customer Relationship Center as previously listed. Customers in the U.S. should call 1-800-392-3673.

ORDERING ADDITIONAL OWNER’S LITERATURE To order the publications in this portfolio, contact Helm, Incorporated at: HELM, INCORPORATED 47911 Halyard Drive Plymouth, Michigan 48170
Attention: Customer Service Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST Helm, Incorporated can also be reached by their website: www.helminc.com. (Items in this catalog may be purchased by credit card, check or money order.)

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Customer Assistance

Obtaining a French Owner’s Manual A French owner’s manual can be obtained from your authorized dealer or by contacting Helm, Incorporated using the contact information listed previously in this section.

REPORTING SAFETY DEFECTS (U.S. ONLY)

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety

Administration (NHTSA) in addition to notifying Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1–888–327–4236 (TTY: 1–800–424–9153); go to http://www.safercar.gov; or write to: Administrator 1200 New Jersey Avenue, Southeast Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from http://www.safercar.gov.

REPORTING SAFETY DEFECTS (CANADA ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada, using their toll-free number: 1–800–333–0510, or online at: http://www.tc.gc.ca/eng/roadsafety/menu.htm

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CHANGING A FUSE

Fuses

WARNING: Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage

rating can cause severe wire damage and could start a fire.

If electrical components in your vehicle are not working, a fuse may have blown. Blown fuses are identified by a broken wire within the fuse. Check the appropriate fuses before replacing any electrical components.

15

Standard Fuse Amperage Rating and Color

COLOR

Fuse rating

2A 3A 4A 5A 7.5A 10A 15A 20A 25A 30A 40A 50A 60A 70A 80A

Mini fuses

Grey Violet Pink Tan

Brown

Red Blue Yellow Natural Green

— — — — —

Standard

fuses

Grey Violet Pink Tan

Brown

Red Blue Yellow Natural Green

— — — — —

Maxi fuses

Cartridge

maxi fuses

Fuse link cartridge

— — — — — — —

Yellow

—

Green Orange

Red Blue Tan

Natural

— — — — — — — Blue

— — — — — — — Blue

Natural

Natural

Pink Green Red Yellow

—

Black

Pink Green Red Yellow Brown Black

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Fuses

FUSE SPECIFICATION CHART

Power Distribution Box

WARNING: Always disconnect the battery before servicing high current fuses.

WARNING: To reduce risk of electrical shock, always replace the cover to the power distribution box before reconnecting the

battery or refilling fluid reservoirs.

The power distribution box is located in the engine compartment. It has high-current fuses that protect your vehicle’s main electrical systems from overloads. If the battery has been disconnected and reconnected, see Changing the Vehicle Battery in the Maintenance chapter.

F19

F8

F7

R16

R15

F31

F30

F24

F21

F20

F25

F22

F27

F26

F23

F17

F18

F32

F33

F34

R9

R6

F15

F13

F11

F9

F16

F14

F12

F10

R12

R10

R7

F35

F28

F36

F29

F42

F43

F44

F45

F37

F38

F39

F40

F41

F46

F48

F47

R3

R1

R14

R13

R11

R8

R5

R4

R2

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The high-current fuses are coded as follows:

Fuse or relay

Fuse amp

Protected components

number

F7

F8
F9
F10
F11
F12
F13
F14

F15
F16
F17
F18
F19

F20
F21
F22
F23
F24
F25

F26

F27
F28
F29
F30

F31

rating 40A**

30A** 30A** 40A** 30A** 30A** 30A** 25A**

25A**

— —

20A** 5A*

15A* 5A* 15A* 5A* —

10A*

15A*

15A* 5A* — 5A*

—

Anti-lock brake system/Electronic stability program pump Electronic stability program valve Heated rear window Heater blower motor Not used (spare) Engine control relay fuse Starter relay Rear power window (without door control unit) Automatic transmission Not used Not used Front wiper motor Anti-lock brake system/Electronic stability program 15 feed Horn Stop light switch Battery monitor system Relay coils, Light switch module Not used Power exterior mirror (without door control unit) Transmission control module 30
feed automatic transmission Air conditioning clutch Mass air flow fuel relay feed Not used Electronic control module keep-alive power (Focus ST) Not used

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Fuses

Fuse or relay

Fuse amp

Protected components

number

F32

rating 10A*

F33
F34
F35
F36
F37
F38

F39

F40

F41
F42
F43

F44
F45
F46

F47

F48
R1
R2
R3
R4
R5
R6

15A* 10A* 5A* 10A*

—

15A*

5A*

5A*

20A* 15A* 15A*

— —

25A*

7.5A*

— —

Micro relay

— —

Micro relay

—

Exhaust gas recovery valve, Swirl control valves, Heated oxygen sensors Ignition coils Injectors Active grill shutter Engine control module Not used Engine control module/Transmission control module 15 feed Headlamp control module (Focus ST) Electronic power assist steering 15 feed Body control module 15 feed Rear Wiper High-intensity display headlamp leveling (Focus ST) Not used Not used Power windows front (without door control unit) Heated mirror (without door control unit) Not used Not used Horn Not used Not used Rear wiper Not used

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Fuse or relay

number

R7
R8
R9
R10
R11
R12
R13
R14
R15
R16

Fuse amp

rating

—

Power relay

—

Mini relay Micro relay Power relay Mini relay Mini relay Power relay Power relay

Protected components

Not used Delayed accessory relay KL15
Not used Starter relay Air conditioning clutch Cooling fan Heater blower Engine control relay Heated rear window Ignition 15

*Mini Fuses **Cartridge Fuses

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Fuses

Passenger Compartment Fuse Panel The fuse panel is located on the right side below the glove box. You may need to remove a trim panel to access it.

Fuse or relay

Fuse amp

Protected components

number

F56

F57
F58
F59
F60

F61
F62

rating

20A

— — 5A 10A

20A 5A

Fuel pump supply, Mass air flow sensor Not used Not used Passive anti-theft transceiver Interior light, Driver door switch pack, Glove box illumination, Overhead console switch bank Cigar lighter, Power point Not used (spare)

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Fuse or relay

number

Fuse amp

rating

Protected components

F63
F64
F65
F66
F67

F68
F69

F70
F71

F72
F73
F74
F75
F76
F77
F78
F79

F80
F81
F82
F83
F84

10A — 10A 20A 7.5A

— 5A

20A 10A

7.5A 7.5A 15A 15A 10A 20A 5A 15A

20A 5A 20A 20A 20A

Not used (spare) Not used Luggage compartment release Driver door unlock supply SYNC, Multifunction display, Global positioning system module, Compass Not used Instrument cluster, Minor cluster (Focus ST) Central lock and unlock supply Heating control head (manual air conditioning), Duel electronic automatic temperature control Steering wheel module Data link connector Low beam headlamp supply Fog lamp supply Reversing lamp supply Washer pump Ignition switch, Start button Radio, Navigation DVD player, Hazard light switch, Door lock switch Moonroof supply Radio frequency receiver Washer pump ground Central locking ground Driver door unlock ground

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Fuses

Fuse or relay

Fuse amp

Protected components

number

F85

rating 7.5A

F86

F87
F88
F89

10A

— 25A —

Front seat heater switch, Heating module (manual air conditioning), Air quality sensor, Radio, In-car temperature and humidity sensor, Moonroof Air bag module, Occupant classification system, Passenger air bag deactivation indicator Not used Supply for F67, F69, F71 and F79
Not used

Luggage Compartment Fuse Panel The fuse panel is located in the luggage compartment behind the left side wheel well. Remove the fuse panel cover to gain access to the fuses.

R3

R4

R2

R1

F28

F27

F26

F25

F24

R5

R6

Fuse/Relay

Number

Fuse Amp

Rating

Protected Components

F1
F2

5A 10A

Not used (spare) Keyless vehicle module

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Fuse/Relay

Number

Fuse Amp

Rating

Protected Components

F3
F4
F5
F6
F7
F8
F9
F10
F11
F12
F13
F14
F15
F16
F17
F18
F19
F20
F21
F22
F23
F24
F25
F26
F27
F28
F29
F30
F31
F32
F33

5A 25A 25A 25A 25A — 25A 25A — — — — — — — — — — — — — — — — — — 5A 5A — — —

Keyless vehicle door handles Door control unit front left Door control unit front right Door control unit rear left Door control unit rear right Not used Driver seat motor Audio amplifier Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Park assist camera Parking aid module Not used Not used Not used

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Fuses

Fuse/Relay

Number

Fuse Amp

Rating

Protected Components

F34
F35
F36
F37
F38
F39
F40
F41
F42
F43
F44
F45
F46
R1
R2
R3
R4
R5
R6

15A 15A — — — — — — — — — — —

Power relay

— — — — —

Driver seat heater Passenger seat heater Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Not used Rear 15 relay (2/88) Not used Not used Not used Not used Not used

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GENERAL INFORMATION Have your vehicle serviced regularly to help maintain its roadworthiness and resale value. There is a large network of Ford authorized dealers who are there to help you with their professional servicing expertise. We believe that their specially trained technicians are best qualified to service your vehicle properly and expertly. They are supported by a wide range of highly specialized tools developed specifically for servicing your vehicle. To help you service your vehicle, we provide Scheduled Maintenance Information which makes tracking routine service easy. If your vehicle requires professional service, your authorized dealer can provide the necessary parts and service. Check your warranty information to find out which parts and services are covered. Use only recommended fuels, lubricants, fluids and service parts conforming to specifications. Motorcraft® parts are designed and built to provide the best performance in your vehicle.

Precautions • Do not work on a hot engine. • Make sure that nothing gets caught in moving parts. • Do not work on a vehicle with the engine running in an enclosed • Keep all open flames and other burning material (such as cigarettes)

space, unless you are sure you have enough ventilation.

away from the battery and all fuel related parts.

Working with the Engine Off For vehicles equipped with an automatic transmission: 1. Set the parking brake and shift to position P. 2. Turn off the engine and remove the key. 3. Block the wheels. For vehicles equipped with a manual transmission: 1. Set the parking brake, press and hold the clutch pedal, shift to 1
(First). 2. Turn off the engine and remove the key. 3. Release the clutch pedal. 4. Block the wheels.

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Maintenance

Working with the Engine On

WARNING: To reduce the risk of vehicle damage and/or personal burn injuries, do not start your engine with the air cleaner

removed and do not remove it while the engine is running.

1. For vehicles equipped with an automatic transmission, set the parking brake and shift to position P. For vehicles equipped with a manual transmission, set the parking brake, press and hold the clutch pedal, shift to position N, then release the clutch pedal. 2. Block the wheels.

OPENING AND CLOSING THE HOOD

1. Inside the vehicle, pull the hood release handle located under the instrument panel.

2. Go to the front of the vehicle and locate the auxiliary latch located under the front of the hood (left of center) and then release it by pushing the auxiliary latch to the right.

3. Open the hood and support it with the prop rod. To close the hood, lower the hood and allow it to drop from under its own weight for the last 8-11 inches (20-30 centimeters). Note: Make sure that the hood is closed properly.

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UNDER HOOD OVERVIEW

2.0L Engine

(Shown without engine cover, if equipped) A. Engine coolant reservoir B. Brake/clutch fluid reservoir C. Battery D. Power distribution box E. Air filter assembly F. Engine oil filler cap G. Engine oil dipstick H. Windshield washer fluid reservoir

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Maintenance

ENGINE OIL DIPSTICK

A. – MIN B. – MAX

ENGINE OIL CHECK Note: Check the level before starting the engine. Note: Make sure that the level is between the MIN and MAX marks. 1. Make sure that your vehicle is on level ground. 2. Turn the engine off and wait 10 minutes for the oil to drain into the oil pan. 3. Remove the dipstick and wipe it with a clean, lint-free cloth. Replace the dipstick and remove it again to check the oil level. If the level is at the MIN mark, add oil immediately.

Adding Engine Oil Note: Do not remove the filler cap when the engine is running. Note: Do not add engine oil further than the MAX mark. Oil levels above the MAX mark may cause engine damage.

Only use oils certified for gasoline engines by the American Petroleum Institute (API). An oil with this trademark symbol conforms to the current engine and emission system protection standards and fuel economy requirements of the International Lubricants Specification Advisory Council (ILSAC), comprised of U.S. and Japanese automobile manufacturers.

1. Remove the filler cap. 2. Add engine oil that meets Ford specifications. See Capacities and Specifications for more information. 3. Replace the filler cap. Turn it until you feel a strong resistance.

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Resetting the Oil Life Monitoring System Note: Reset the oil life monitoring only after an oil change. 1. Turn the ignition key to the on position. Do not start the engine. For vehicles with push-button start, press and hold the start button for two seconds without pressing the brake pedal. Do not attempt to start the engine. 2. Press both the accelerator and brake pedals at the same time. 3. Keep both pedals fully pressed. 4. After three seconds, the Service: Oil reset in prog. message will be displayed. 5. After 25 seconds, the Service: Oil reset complete message will be displayed. 6. For vehicles with ignition key, release the accelerator and brake pedals and rotate the key to the off position. 7. For push button start vehicles, release the accelerator and brake pedals and depress the start/stop button to turn the vehicle off. The Service: Oil reset complete message will no longer be displayed.

ENGINE COOLANT CHECK

Checking the Engine Coolant The concentration and level of engine coolant should be checked at the intervals listed in Scheduled Maintenance Information. The coolant concentration should be maintained within 48% to 50%, which equates to a freeze point between -30°F (-34°C) and -34°F (-37°C). Note: For best results, coolant concentration should be tested with a refractometer such as Rotunda tool 300-ROB75240 available from your dealer. Ford does not recommend the use of hydrometers or coolant test strips for measuring coolant concentrations. Note: Make sure that the level is between the MIN and MAX marks on the coolant reservoir. Note: Coolant expands when it is hot. The level may extend beyond the MAX mark. If the level is at the MIN mark, add coolant immediately. See Adding Engine Coolant in this chapter. Note: Automotive fluids are not interchangeable. Do not use engine coolant/antifreeze or windshield washer fluid outside of its specified function and vehicle location.

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Maintenance

Adding Engine Coolant

WARNING: Do not add engine coolant when the engine is hot. Steam and scalding liquids released from a hot cooling system

can burn you badly. Also, you can be burned if you spill coolant on hot engine parts.

WARNING: Do not put engine coolant in the windshield washer fluid container. If sprayed on the windshield, engine coolant

could make it difficult to see through the windshield.

WARNING: To reduce the risk of personal injury, make sure the engine is cool before unscrewing the coolant pressure relief cap. The cooling system is under pressure; steam and hot liquid can come out forcefully when the cap is loosened slightly.

WARNING: Do not add coolant further than the MAX mark.

Note: Do not use stop leak pellets, cooling system sealants or additives as they can cause damage to the engine cooling or heating systems. This damage would not be covered under your vehicle’s warranty. Note: During normal vehicle operation, the engine coolant may change color from orange to pink or light red. As long as the engine coolant is clear and uncontaminated, this color change does not indicate the engine coolant has degraded nor does it require the engine coolant to be drained, the system to be flushed, or the engine coolant to be replaced. • DO NOT MIX different colors or types of coolant in your vehicle. Make sure the correct coolant is used. Mixing of engine coolants may harm your engine’s cooling system. The use of an improper coolant may harm engine and cooling system components and may void the warranty.

• In case of emergency, a large amount of water without engine coolant may be added in order to reach a vehicle service location. In this instance, the cooling system must be drained, chemically cleaned with Motorcraft Premium Cooling System Flush, and refilled with engine coolant as soon as possible. Water alone (without engine coolant) can cause engine damage from corrosion, overheating or freezing. • Do not use alcohol, methanol, brine or any engine coolants mixed with alcohol or methanol antifreeze (coolant). Alcohol and other liquids can cause engine damage from overheating or freezing.

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• Do not add extra inhibitors or additives to the coolant. These can be

harmful and compromise the corrosion protection of the engine coolant.

Unscrew the cap slowly. Any pressure will escape as you unscrew the cap. Add prediluted engine coolant meeting the Ford specification. See Capacities and Specifications for more information. Whenever coolant has been added, the coolant level in the coolant reservoir should be checked the next few times you drive the vehicle. If necessary, add enough prediluted engine coolant to bring the coolant level to the proper level.

Recycled Engine Coolant