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your phone’s ringer sounds when Phone Ringer is chosen.

Message Notification Have the option of hearing an audible tone to

notify you when a text message arrives. 1. Press OK to select and scroll between Message Notification On or Message Notification Off. 2. Press OK to select.

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You can:

Modify the contents of your phone book (i.e., add, delete, download). Press OK to select and scroll between: Add Contacts: Press OK to add more contacts from your phone book. Push the desired contact(s) on your phone. See your phone’s user guide on how to push contacts. Delete Phonebook: Press OK to delete the current phone book and call history. When Delete Phonebook appears, press OK to confirm. SYNC takes you back to the Phone Settings menu. Download Phonebook: Press OK to select and press OK again when Confirm Download? appears. Automatically download your phone book each time your phone connects to SYNC. Press OK to select. When Auto Download On? appears, press OK to have your phonebook automatically downloaded each time. Select Off to NOT download your phonebook every time your phone connects to SYNC. Your phonebook, call history and text messages can only be accessed when your specific phone is connected to SYNC. Note: Downloading times are phone- and quantity-dependent. Note: When auto download is on, any changes, additions or deletions saved since your last download are deleted. Exit the current menu.

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System Settings System Settings provide access to your Bluetooth Devices and Advanced menu features. Use the arrow buttons to scroll through the menu options. The Bluetooth Devices menu allows you to add, connect, delete and set a phone as primary as well as turn your Bluetooth feature on and off. The Advanced menu allows you to access and set prompts, languages, defaults, perform a master reset, install an application and view system information.

Bluetooth Devices Menu Options This menu allows you to add, connect, delete, set a phone as primary, and turn Bluetooth on or off. 1. Press the phone button to enter the Phone Menu. 2. Scroll until System Settings appears and press OK. 3. Scroll until Bluetooth Devices appears and select OK. 4. Scroll to select from the following options:

If you select:

Add Bluetooth Device* Connect Bluetooth Device

Set Primary Phone

You can:

See Using SYNC with your phone earlier in this chapter for pairing instructions. Connect a previously paired Bluetooth-enabled phone. 1. Press OK to select and view a list of previously paired phones. 2. Scroll until the desired device is chosen, then press OK to connect the phone. Note: Only one device can be connected at a time. When another phone is connected, the previous one is disconnected. Set a previously paired phone as your primary phone. Press OK to select and scroll to select the desired phone. Press OK to confirm. Note: SYNC attempts to connect with the primary phone at every ignition cycle. When a phone is selected as primary, it appears first in the list and is marked with an *.

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If you select:

You can:

Set Bluetooth On/Off Turn the Bluetooth feature on and off.

Delete Device

Delete All Devices

Press OK and scroll to toggle between On and Off. When the desired selection is chosen, press OK. Note: Turning Bluetooth off disconnects all Bluetooth devices and deactivates all Bluetooth features. Delete a paired phone. Press OK and scroll to select the device. Press OK to confirm. Delete all previously paired phones (and all information originally saved with those phones). Press OK to select. Exit the current menu.

Return *This is a speed-dependent feature. Advanced Menu Options This menu allows you to access settings such as prompts, languages, defaults, perform a master reset, install an application and view system information. 1. Press the phone button to enter the Phone Menu. 2. Scroll until System Settings appears and press OK. 3. Scroll until Advanced appears and select OK. 4. Scroll to select from the following options:

If you select:

Prompts

You can:

Get help from SYNC by using questions, helpful hints or asking you for a specific action. To turn these prompts on or off: 1. Press OK to select and scroll to select between on or off. 2. Press OK when the desired selection appears in the display. SYNC takes you back to the Advanced menu.

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If you select:

Languages

Factory Defaults

Master Reset

Install Application

System Info

MAP Profile

Return

You can:

Choose between English, Espanol and Francais. Once selected, all of SYNC’s radio displays and prompts are in the selected language. 1. Press OK to select and then scroll through the languages. 2. Press OK when the desired selection appears in the display. If you change the language setting, the display indicates that the system is updating. When complete, SYNC takes you back to the Advanced menu. Return to the factory default settings. This selection does not erase your indexed information (phonebook, call history, text messages and paired devices). 1. Press OK to select and then press OK again when Restore Defaults? appears in the display. 2. Press OK to confirm. Completely erase all information stored on SYNC (phonebook, call history, text messages and paired devices) and return to the factory default settings. Press OK to select. The display indicates when complete and SYNC takes you back to the Advanced menu. Install applications you have downloaded. Press OK and scroll to select. Press OK to confirm. Access the Auto Version number as well as the FPN number. Press OK to select. This is a Bluetooth component which can further help your phone with the exchange of text messages. Exit the current menu.

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SYNC APPLICATIONS AND SERVICES (IF EQUIPPED) Note: In order for the following features to work, your cellular phone must be compatible with SYNC. To check your phone’s compatibility, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. • SYNC Services (if equipped, U.S. only): Provides access to traffic,

directions and information such as travel, horoscopes, stock prices and more.

• 911 Assist®: Can alert 911 in the event of an emergency. • Vehicle Health Report (if equipped, U.S. only): Provides a diagnostic • SYNC AppLink™: Allows you to connect to and use certain applications

and maintenance report card of your vehicle.

such as Pandora and Stitcher (if your phone is compatible).

911 Assist®

WARNING: Unless the 911 Assist setting is set on prior to a crash, the system will not dial for help which could delay

response time, potentially increasing the risk of serious injury or death after a crash.

WARNING: Do not wait for 911 Assist to make an emergency call if you can do it yourself. Dial emergency services

immediately to avoid delayed response time which could increase the risk of serious injury or death after a crash. If you do not hear 911
Assist within five seconds of the crash, the system or phone may be damaged or non-functional.

WARNING: Always place your phone in a secure location in the vehicle so it does not become a projectile or get damaged in a

crash. Failure to do so may cause serious injury to someone or damage the phone which could prevent 911 Assist from working properly.

Note: SYNC 911 Assist feature must be set on prior to the incident. Note: Before setting this feature on, ensure that you read the 911 Assist privacy notice later in this section for important information. Note: If 911 Assist is turned on or off by any user, that setting applies for all paired phones. If 911 Assist is turned off, a voice message plays and/or a display message/icon comes on when the vehicle is started after a previously paired phone connects.

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Note: Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature. If a crash deploys an airbag (excludes knee airbags and rear inflatable safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone. For more information about 911 Assist, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. • For information on airbag deployment, see the Supplementary • For information on the fuel pump shut-off, see the Roadside

Restraints System chapter.

Emergencies chapter. Setting 911 Assist On Perform the following: 1. Press the phone button to enter the Phone Menu. 2. Scroll until 911 Assist is selected. 3. Press OK to confirm and enter the 911 Assist menu. 4. Scroll to select between On and Off selections. 5. Press OK when the desired option appears in the radio display.

Set On or Set Off appears in the display as confirmation.

incident and throughout feature activation and use.

Off selections include: Off with reminder and Off without reminder. Off with reminder provides a display and voice reminder at phone connection at vehicle start. Off without reminder provides a display reminder only without a voice reminder at phone connection. To make sure that 911 Assist works properly: • SYNC must be powered and working properly at the time of the • SYNC 911 Assist feature must be set on prior to the incident. • A Bluetooth-enabled and compatible phone has to be paired and • A connected Bluetooth-enabled phone must have the ability to make • A connected Bluetooth-enabled phone must have adequate network • The vehicle must have battery power and be located in the U.S., Canada or in a territory in which 911 is the emergency number.

and maintain an outgoing call at the time of the incident.

coverage, battery power and signal strength.

connected to SYNC.

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In the Event of a Crash Not all crashes deploy an airbag or activate the fuel pump shut-off (which would activate 911 Assist); however, if 911 Assist is triggered, SYNC tries to contact emergency services. If a connected phone is damaged or loses connection to SYNC, SYNC searches for, and tries to connect to, any available previously paired phone and tries to make the call to 911. Before making the call: • SYNC provides a short window of time (about 10 seconds) to cancel

the call. Failure to cancel the call results in SYNC attempting to dial 911.

• SYNC says the following, or a similar message: “SYNC will attempt to call 911, to cancel the call, press Cancel on your screen or press and hold the phone button on your steering wheel.”

If the call is not cancelled and a successful call is made, a pre-recorded message is played for the 911 operator, then the occupant(s) in the vehicle is able to talk with the operator. Be prepared to provide your name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically. 911 Assist May Not Work If • Your cellular phone or 911 Assist hardware was damaged in a crash. • The vehicle’s battery or SYNC system has no power. • The phone(s) paired and connected to the system was thrown from

the vehicle.

911 Assist Privacy Notice Once 911 Assist is set on, it may disclose to emergency services that the vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Certain versions or updates to 911
Assist may also be capable of electronically or verbally disclosing to 911
operators the vehicle location, and/or other details about the vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not turn the feature on.

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Vehicle Health Report

WARNING: Always follow scheduled maintenance instructions, regularly inspect your vehicle, and seek repair for any damage or

problem you suspect. Vehicle Health Report supplements, but cannot replace normal maintenance and vehicle inspection. Vehicle Health Report only monitors certain systems that are electronically monitored by the vehicle and will not monitor or report the status of any other system, (i.e., brake lining wear). Failure to perform scheduled maintenance and regularly inspect your vehicle may result in vehicle damage and serious injury. Note: Your Vehicle Health Report feature requires activation prior to use. Visit www.SYNCMyRide.com to register. There is no fee or subscription associated with Vehicle Health Report, but you must register to use this feature. Note: This feature may not function properly if you have enabled caller ID blocking on your mobile phone. Before running a report, review the Vehicle Health Report privacy notice. Note: In order to allow a break-in period for your vehicle, you may not be able to create a Vehicle Health Report until your vehicle odometer has reached 200 miles. Register for Vehicle Health Report and set your report preferences at www.SYNCMyRide.com. After registering, you can request a Vehicle Health Report (inside your vehicle). Return to your account at www.SYNCMyRide.com to view your report. You can also choose for SYNC to automatically remind you to run reports at specific mileage intervals. Cellular phone airtime usage may apply when reporting. The system allows you to check your vehicle’s overall health in the form of a diagnostic report card. The vehicle health report contains valuable information such as: • Vehicle Diagnostic Information • Scheduled maintenance • Open Recalls and Field Service Actions • Unserviced items from vehicle inspections by your authorized dealer. You can run a report (after the vehicle has been running a minimum of 60 seconds) by pressing the voice button and saying “Vehicle health report”, or pressing the phone button.

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To run a report using the phone button: 1. Press the phone button to enter Phone Menu. 2. Scroll until Vehicle Health is selected and press OK. 3. Scroll to select from the following options:

Vehicle Health Report Options

User Preferences: Press OK to select and enter the menu. Scroll to select from:

Run Report?

Automatic Reports: Press OK and select on or off. Select On to have SYNC automatically prompt you to run a health report at certain mileage intervals. Note: You must first turn this feature on before you can select the mileage intervals at which you would like to be prompted. Mileage Intervals: Press OK. Scroll to select between 5000, 7500 or 10000 mile intervals and press OK to make your selection. Return: Press OK to exit the menu. Press OK for SYNC to run a health report of your vehicle’s diagnostic systems and send the results to Ford where it is combined with scheduled maintenance information, open recalls and other field service actions and unserviced vehicle inspection items from your authorized dealer.

Vehicle Health Report Privacy Notice When you run a Vehicle Health Report, Ford Motor Company may collect your cellular phone number (to process your report request) and diagnostic information about your vehicle. Certain versions or updates to Vehicle Health Report may also collect additional vehicle information. Ford may use the vehicle information it collects for any purpose. If you do not want to disclose your cellular phone number or vehicle information, do not run the feature or set up your Vehicle Health Report profile at www.SYNCMyRide.com. See www.SYNCMyRide.com - Vehicle Health Report Terms and Conditions, and Privacy Statement - for more information.

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SYNC Services: Traffic, Directions & Information (TDI) Note: SYNC Services requires activation prior to use. Visit www.SYNCMyRide.com to register and check your eligibility for complimentary services. Standard phone and message rates may apply. Subscription may be required. You must also have the active SYNC Services Bluetooth-enabled cellular phone paired and connected to the system in order to connect to, and use, SYNC Services. See Using SYNC with your phone for pairing instructions. Note: This feature does not function properly if you have enabled caller ID blocking on your mobile phone. Make sure your mobile phone is not blocking caller ID before using SYNC Services. Note: The driver is ultimately responsible for the safe operation of the vehicle, and therefore, must evaluate whether it is safe to follow the suggested directions. Any navigation features are provided only as an aid. Make your driving decisions based on your observations of local conditions and existing traffic regulations. Do not follow the route suggestions if doing so would result in an unsafe or illegal maneuver, if you would be placed in an unsafe situation, or if you would be directed into an area that you consider unsafe. Maps used by this system may be inaccurate because of errors, changes in roads, traffic conditions or driving conditions. Note: When you connect, the service uses GPS technology and advanced vehicle sensors to collect the vehicle’s current location, travel direction and speed to help provide you with the directions, traffic reports, or business searches you request. Further, to provide the services you request and for continuous improvement, the service may collect and record call details and voice communications. For more information, see SYNC Services Terms and Conditions at www.SYNCMyRide.com. If you do not want Ford or its service providers to collect the vehicle travel information or other information identified in the Terms and Conditions, do not activate or use the service. SYNC Services uses advanced vehicle sensors, integrated GPS technology and comprehensive map and traffic data, to give you personalized traffic reports, precise turn-by-turn directions, business search, news, sports, weather and more. For a complete list of services, or to learn more, please visit www.SYNCMyRide.com. Connecting to SYNC Services Using Voice Commands 1. Press the voice button. 2. When prompted, say “Services”. This initiates an outgoing call to

SYNC Services using your paired and connected Bluetooth-enabled cellular phone.

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3. Once you are connected to the service, follow the voice prompts to

request the desired service, such as “Traffic” or “Directions”. You can also say “What are my choices?” to receive a complete list of available services from which to choose.

4. Say “Services” to return to the services main menu or for help, say

“Help”.

Connecting to SYNC Services Using the Phone Menu 1. Press the phone button to enter the Phone Menu. 2. Scroll until Services appears in the display. 3. Press OK to confirm and enter the Services menu. The display

indicates the system is connecting.

4. Press OK. SYNC initiates the call to the Services portal. 5. Once connected, follow the voice prompts to request your desired

Service, such as Traffic or Directions. You can also say “What are my choices?” to receive a complete list of available services from which to choose.

6. To return to the Services menu, say “Services” or for help, say “Help”. Receiving Turn-by-Turn Directions 1. When connected to SYNC Services, say “Directions” or “Business search”. To find the closest business or type of business to your current location, just say “Business search” and then “Search near me”. If you need further assistance in finding a location you can say “Operator” at any time within a Directions or Business search to speak with a live operator. You may also be prompted to speak with an operator when the automatic system has difficulty matching your voice request. The live operator can assist you by searching for businesses by name or by category, residential addresses by street address or by name or specific street intersections. Operator Assist is a feature of your SYNC Services subscription. For more information on Operator Assist visit www.SYNCMyRide.com/support.

2. Follow the voice prompts to select your destination. Once your

destination is selected, your current vehicle location is uploaded and a route based on current traffic conditions is calculated and sent back to your vehicle. After the route download is complete, the phone call is automatically ended. You then receive audible and visual driving instructions as you travel toward your destination.

3. While on an active route, you can select or say “Route summary” or

“Route status” to view the Route Summary turn list or the Route Status ETA. You can also turn voice guidance on or off, cancel the route or update the route.

If you miss a turn, SYNC automatically asks if you want the route updated. Just say, “Yes” when prompted and a new route will be delivered to your vehicle.

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Disconnecting from SYNC Services 1. Press and hold the phone button on the steering wheel. 2. Say “Good-bye” from the SYNC Services main menu.

SYNC Services Quick Tips

Personalizing

Push to interrupt

Portable

You can personalize your Services feature to provide quicker access to your most used or favorite information. You can save address points such as work or home. You can also save favorite information like sports teams or a news category. To learn more, log onto www.SYNCMyRide.com. Press the voice button at any time (while you are connected to SYNC TDI Services) to interrupt a voice prompt or an audio clip (such as a sports report), wait for the listening tone, and say your voice command. Your subscription is associated with your Bluetooth-enabled cellular phone number, not your VIN (Vehicle Identification Number). You can pair and connect your phone to any vehicle equipped with Traffic, Directions and Information and continue enjoying your personalized services. You can even access your account outside the vehicle. Just use the number on your phone’s call history. Traffic and Directions features do not function properly but information services and the 411 connect and text message features are available.

SYNC AppLink™ Note: Your smartphone must be paired and connected to SYNC to access AppLink. Note: iPhone® users need to connect the phone to the USB port in order to start the application. It is recommended to lock your iPhone® after starting an application. Note: The AppLink feature is not available if your vehicle is equipped with the MyFord Touch® or MyLincoln Touch™ system.

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Depending on your display type, you can access AppLink from the media menu, the phone menu, or by using voice commands. Once an app is running through AppLink, you can control main features of the app through voice commands and steering wheel controls. To Access Using the Phone Menu 1. Press the phone button to access the SYNC phone menu on-screen. 2. Scroll to Mobile Apps and press OK to access a list of available

applications.

a particular app.

3. Scroll through the list of available applications and press OK to select

4. Once an app is running through SYNC, you can access an app’s menu

by pressing the MENU button to first access the SYNC menu.

5. Select “SYNC-Media” by pressing OK. 6. Scroll until “ Menu” is displayed (i.e., Pandora Menu), then press OK. From here, you can access an application’s features, such as Thumbs up, Thumbs down, etc. For more information, please visit www.SYNCMyRide.com.

To Access Using the Media Menu 1. Press AUX button on the center console. 2. Press MENU to access the SYNC menu. 3. Select “SYNC-Media” by pressing OK. 4. Then scroll to Mobile Apps and press OK to access a list of available

applications.

a particular app.

5. Scroll through the list of available applications and press OK to select

6. Once an app is running through SYNC, you can access an app’s menu

by pressing the MENU button to first access the SYNC menu.

7. Select “SYNC-Media” by pressing OK. 8. Scroll until “ Menu” is displayed (i.e., Pandora Menu), then press OK. From here, you can access an application’s features, such as Thumbs up, Thumbs down, etc. For more information, please visit www.SYNCMyRide.com.

To Access Using Voice Commands 1. Press the voice icon. 2. When prompted, say “Mobile Apps”. 3. Say the name of the application after the tone. 4. The app should start. While an app is running through SYNC, you can press the voice button and speak commands specific to the app, such as “Play Station Quickmix”. Say “Help” to discover available voice commands.

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USING SYNC WITH YOUR MEDIA PLAYER You can access and play music from your digital music player over the vehicle’s speaker system using the system’s media menu or voice commands. You can also sort and play your music by specific categories, such as artists, albums, etc. SYNC is capable of hosting nearly any digital media player including: iPod®, Zune™, Plays from device players, and most USB drives. SYNC also supports audio formats such as MP3, WMA, WAV and ACC.

Connecting Your Digital Media Player via the USB Port Note: If your digital media player has a power switch, ensure that the device is turned on. To connect using voice commands: 1. Plug the device into the vehicle’s USB port. 2. Press the voice icon and when prompted, say “USB”. 3. You can now play music by saying any of the appropriate voice

commands. See the media voice commands.

6. Press OK and scroll through selections of:

To connect using the system menu: 1. Plug the device into the vehicle’s USB port. 2. Press AUX and then MENU to enter the Media Menu. 3. Scroll until Select Source appears and press OK. 4. Scroll to select USB and press OK. 5. Depending on how many digital media files are on your connected device, Indexing may appear in the radio display. When indexing is complete, the screen returns to the Play Menu. • Play All • Artists • Albums • Genres • Playlists • Tracks • Explore USB • Similar Music • Return

When the desired selection appears in the display, press OK to build your desired music selection.

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What’s Playing?

At any time when a track is playing, you can press the voice icon and ask the system, “What’s playing?”. The system reads the metadata tags (if populated) of the playing track to you.

Media Voice Commands

Press the voice icon and, when prompted, say “USB” then any of the following:

“USB”

“Autoplay off” “Autoplay on”

“(Phone) (Media) (Bluetooth) Connections”

“Pause” “Play”

“Play album ”1,3

“Play all”

“Play artist ”1,3
“Play genre ”1,3

“Play next folder”2
“Play next track”

“Play playlist ”1,3
“Play previous folder”2
“Play previous track” “Play song ”1
“Play track ”1,3

“Refine album ”1,3
“Refine artist ”1,3
“Refine song ”1
“Refine track ”1,3

“Repeat off” “Repeat on”

“Search album ”1,3
“Search artist ”1,3
“Search genre ”1,3

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“USB”

“Search song ”1
“Search track ”1,3

“Shuffle off” “Shuffle on”

“Similar music” “What’s playing?”

1“” is a dynamic listing, meaning that it could be the name of any desired group, artist, etc. 2Voice commands which are only available in folder mode. 3Voice commands which are not available until indexing is complete.

“Autoplay”

Voice Command Guide

Turn on to listen to music which has already been randomly indexed during the indexing process. Turn off and the system does not begin to play any of your music until all media has all been indexed. Indexing times can vary from device to device and also with regard to the number of songs being indexed.

“Search/Play Genre” The system searches all the data from your

indexed music and, if available, begins to play the chosen type of music. You can only play genres of music which are present in the GENRE metadata tags that you have on your digital media player. The system compiles a playlist and then plays similar music to what is currently playing from the USB port using indexed metadata information. The system searches for a specific artist/track/album from the music indexed through the USB port.

“Similar Music”

“Search/Play Artist/Track/Album”

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Voice Command Guide

This allows you to make your previous command more specific. For example, if you asked to search and play all music by a certain artist, you could then say “refine album” and choose a specific album from the list to view. If you then select Play, the system only plays music from that specific album.

Press the voice icon and when prompted say “Bluetooth Audio” and then any of the following:

“BLUETOOTH AUDIO”

“(Phone) (Media) (Bluetooth) Connections”

“Pause” “Play”

“Play next track ”

“Play previous track ”

Media Menu Features The media menu allows you to select your media source, how to play your music (by artist, genre, shuffle, repeat, etc.), and also to add, connect or delete devices. 1. Press AUX and then MENU to enter the Media Menu. 2. Scroll to cycle through:

When you select:

Play Menu

You can:

Play your music by artist, album, genre, playlists, tracks, similar music or to simply, play all. You can also choose to Explore USB to view the supported digital music files on your playing device. See Play Menu later in this section for more information.

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When you select:

Select Source

You can:

SYNC USB: Press OK to access music plugged into your USB port. You can also plug in devices to charge them (if supported by your device). Once connected, the system indexes any readable media files. (The time required to complete this depends on the size of the media content being indexed.) If Autoplay is on, you can access media files randomly as they are indexed. If turned off, indexed media is not available until the indexing process is complete. SYNC is capable of indexing thousands of average size media and notifies you if the maximum indexing file size is reached. Bluetooth Audio: This is a phone-dependent feature which allows you to stream music playing on your Bluetooth-enabled phone. If supported by your device, you can press SEEK to play the previous or next track. SYNC Line In: Press OK to select and play music from your portable music player over the vehicle’s speakers. Note: If you have already connected a device to the USB port, you cannot access the line in feature. Some digital media players require both USB and line in ports to stream data and music separately.

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Media Settings

Mobile Apps

System Settings

Exit Media Menu

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You can:

Choose to shuffle or repeat your music and select your Autoplay settings. Once these selections are turned on, they remain on until turned off. Press SEEK to play the previous or next track. Note: Some digital media players require both USB and line in ports to stream data and music separately. Press OK to select and then scroll to choose from: Shuffle: Press OK to shuffle available media files in the current playlist. Note: To shuffle all media tracks, you must select Play All in the Play Menu and then select Shuffle. Repeat: Press OK to repeat any song. Autoplay: Press OK to listen to music which has already been randomly indexed during the indexing process. Interact with SYNC®-capable mobile applications on your smart phone. See SYNC® AppLink™ earlier in this chapter for more information. Access Bluetooth Device menu listings (add, connect, set as primary, on/off, delete) as well as Advanced menu listings (prompts, languages, defaults, master reset, install application and system information). Note: See System Settings for more information. Press OK to exit the media menu.

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Accessing Your Play Menu This menu allows you to select and play your media by artist, album, genre, playlist, track, similar music or even to explore what is on your USB device. 1. Make sure that your device is plugged into the USB port and is

turned on.

2. Press AUX and then MENU to enter the Media Menu. 3. Scroll to select the Play Menu and press OK. If there are no media files to access, the display indicates there is no media. If there are media files, you have the following options to scroll through and select from:

When you select:

Play All

Artists

Albums

You can:

Play all indexed media (tracks) from your playing device in flat file mode, one at a time in numerical order. Press OK to select. The first track title appears in the display. Sort all indexed media by artist. Once selected, the system lists and then play all artists and tracks alphabetically. If there are less than 255 indexed artist, they are listed alphabetically in flat file mode. If there are more, they are categorized in alphabetical categories. 1. Press OK to select. You can select to play All Artists or any indexed artist. 2. Scroll until the desired artist is chosen and press OK. Sort all indexed media by albums. If there are less than 255 indexed albums, they are listed alphabetically in flat file mode. If there are more, they are organized into alphabetical categories. 1. Press OK to enter the album menu and select from playing all albums or from any individual indexed album. 2. Scroll until the desired album is chosen and press OK.

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Playlists

Tracks

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You can:

Sort indexed music by genre (category) type. SYNC lists the genres alphabetically in flat file mode. If there are more than 255, SYNC automatically organizes them into alphabetical categories. Press OK to select and then scroll to select the desired genre and press OK. Access your playlists (from formats such as ASX, .M3U, .WPL, .MTP.). The system lists your playlists alphabetically in flat file mode. If there are more than 255, they are organized into alphabetical categories. Press OK to select. Then scroll to select the desired playlist and press OK. Search for and play a specific track which has been indexed. SYNC lists your tracks alphabetically in flat file mode. If there are more than 255, SYNC automatically organizes them into alphabetical categories. Press OK to select. Then scroll to select the desired track and press OK. Explore all supported digital media on your media device connected to the USB port. You can only view media content which is compatible with SYNC; other files saved are not visible. Press OK to select. Then scroll to explore indexed media on your flash drive.

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When you select:

Similar Music

Return

You can:

Play music similar to what is currently playing from the USB port. The system uses the metadata information of each song to compile a playlist for you. Press OK to select. The system creates a new list of similar songs and begins playing. The metadata tags must be populated for this feature to include each track. Note: With certain playing devices, if your metadata tags are not populated, the tracks won’t be available in voice recognition, play menu or similar music. However, if you place these tracks onto your playing device in “Mass Storage Device Mode”, they are available in voice recognition, play menu browsing and similar music. Unknowns are placed into any unpopulated metadata tag. Exit the current menu.

System Settings System settings provide access to your Bluetooth Devices and Advanced menu features. The Bluetooth Devices menu allows you to add, connect and delete a device as turn the Bluetooth feature on and off. Your Advanced menu allows you to access and set prompts, languages, defaults and perform a master reset. Bluetooth Devices Menu Options This menu allows you to add, connect and delete devices as well as turn Bluetooth on and off. 1. Press AUX and then MENU to enter the Media Menu. 2. Scroll until System Settings appears and select OK. 3. Scroll until Bluetooth Devices appears.

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When you select:

Add Bluetooth Device*

Connect Bluetooth Device

You can:

Allows you to pair additional devices to the system. 1. Press OK to select and press OK again when Find SYNC appears in the display. 2. Follow the directions in your phone’s user guide to put your phone into discovery mode. A six-digit PIN appears in the display. 3. When prompted on your phone’s six-digit display, enter the PIN. Connect a previously paired Bluetooth-enabled phone. 1. Press OK to select and view a list of devices. 2. Scroll until the desired device is chosen and press OK to connect the device.

Set Bluetooth On/Off Turn the Bluetooth feature on and off.

Press OK and scroll to toggle between On and Off. When the desired selection is chosen, press OK. Turning Bluetooth off disconnects all Bluetooth devices and deactivates Bluetooth features. Delete a paired media device. Press OK and scroll to select the device. Press OK to confirm. Delete all previously paired devices. Press OK to select. Exit the current menu.

Delete Device

Delete All Devices

Return *This is a speed-dependent feature

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Advanced Menu Options This menu allows you to access settings such as prompts, language, performing a master reset as well as returning to factory defaults. 1. Press AUX and then MENU to access the Media Menu. 2. Scroll until System Settings appears and select OK. 3. Scroll until Advanced appears. 4. Press OK and then scroll to select from the following:

When you select:

Prompts

Languages

Factory Defaults

You can:

Have SYNC guide you via questions, helpful hints or ask you for a specific action. 1. Press OK to select and scroll to select between on or off. 2. Press OK when the desired selection appears in the display. SYNC takes you back to the Advanced menu. Choose from English, Francais and Espanol. The displays and prompts are in the selected language. 1. Press OK to select and then scroll through the languages. 2. Press OK when the desired selection appears in the display. 3. If you change the language setting, the display indicates that the system is updating. When complete, SYNC takes you back to the Advanced menu. Return to the factory default settings. This selection does not erase your indexed information (phonebook, call history, text messages and paired devices). 1. Press OK to select and then press OK again when Restore Defaults? appears in the display. 2. Press OK to confirm.

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Master Reset

Application

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You can:

Completely erase all information stored on SYNC (all phonebook, call history, text messages and all paired devices) and return to the factory default settings. Download new software applications (if available) and then load the desired applications through your USB port. See the web site for more information. Exit the current menu.

TROUBLESHOOTING Your SYNC system is easy to use. However, should questions arise, see the tables below. Use the website at any time to check your phone’s compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours). Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for more information.

Phone Issues

Possible Cause(s)

The audio control settings on your phone may be affecting SYNC performance. Possible phone malfunction.

Issue

Excessive background noise during a phone call.

During a call, I can hear the other person but they cannot hear me.

Possible Solution(s)

Review your phone’s user guide regarding audio adjustments.

Try turning off the device, resetting the device, removing the device’s battery, then trying again.

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Phone Issues

Issue

SYNC is not able to download my phonebook.

Possible Cause(s)

• This is a phone-dependent feature, OR • Possible phone malfunction.

Limitations on your phone’s capability.

The system says Phonebook Downloaded but my phonebook in SYNC is empty or is missing contacts.

Possible Solution(s) • Go to the website to review your phone’s compatibility. • Try turning off the device, resetting the device or removing the device’s battery, then trying again. • Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. • Use the SYNCmyphone feature available on the website. • Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. • If the missing contacts are stored on your SIM card, try moving them to the device memory. • Remove any pictures or special ring tones associated with the missing contact.

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Issue

I am having trouble connecting my phone to SYNC.

Possible Cause(s)

• This is a phone-dependent feature, OR • Possible phone malfunction.

Text messaging is not working on SYNC.

• This is a phone-dependent feature, OR • Possible phone malfunction.

Possible Solution(s) • Go to the website to review your phone’s compatibility. • Try turning off the device, resetting the device or removing the device’s battery, then trying again. • Try deleting your device from SYNC, deleting SYNC from your device and trying again. • Check the security and auto accept/prompt always settings relative to the SYNC Bluetooth connection on your phone. • Update your device’s software firmware. • Turn off the Auto phonebook download setting. • Go to the website to review your phone’s compatibility. • Try turning off the device, resetting the device or removing the device’s battery, then trying again.

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USB/Media Issues

Possible Solution(s) • Try turning off the device, resetting the device or removing the device’s battery, then trying again. • Make sure you are using the manufacturer’s cable. • Make sure the USB cable is properly inserted into the device and the vehicle’s USB port. • Make sure that the device does not have an auto-install program or active security settings. Make sure you are not leaving the device in your vehicle during very hot or cold temperatures.

Make sure the device is connected to SYNC and that you have pressed play on your device.

• Make sure that all song details are populated. • Some devices require you to change the USB settings from mass storage to MTP class.

Issue

I am having trouble connecting my device.

Possible Cause(s) Possible device malfunction.

SYNC does not recognize my device when I turn on the car. Bluetooth audio does not stream.

SYNC does not recognize music that is on my device.

This is a device limitation.

• This is a phone-dependent feature, OR • The device is not connected. • Your music files may not contain the proper artist, song title, album or genre information, OR • The file may be corrupted, OR • The song may have copyright protection which does not allow it to play.

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Vehicle Health Report/Services

(Traffic, Directions and Information) Issues

Issue

I received a text that the Vehicle Health Report is not activated.

I am unable to retrieve the report on the website, or I receive a system error.

I am unable to submit a report.

I heard a commercial when I tried to use Traffic, Directions and Information.

Possible Cause(s) • Your account may not be activated on the website, OR • You may have the wrong VIN (vehicle identification number) listed. The preferred dealer information did not load correctly.

• This could be due to your phone’s compatibility, OR • Bad signal strength, OR • Your phone may not be activated on the website. • The phone in use is not activated, OR • Your phone has ID blocker active.

Possible Solution(s)

• This is a free feature, but you must first register online to use it. • Make sure that your VIN is correctly listed in your account.

When you register your account, you must list a preferred dealer. If one is already listed, try selecting another dealer and logging out. Log back in and change it back to your preferred dealer and retrieve the report. • Update your mobile number in your account on the website. • Make sure you have full signal strength and that your Bluetooth volume level has been turned up. • Try deleting your phone and performing a clean pairing.

• This is a free feature, but you must first register online to use it. • Turn off ID blocker on your phone as the system recognizes you by your phone number. • Make sure the currently connected phone is the same one that is registered on your SyncMyRide account.

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Voice Command Issues Possible Cause(s) • You may be using the wrong voice commands,

Issue

SYNC does not understand what I am saying.

SYNC does not understand the name of a song or artist.

OR• You may be

speaking too soon or at the wrong time. • You may be using the wrong voice commands,

OR• You may not be

saying the name exactly as it is saved, OR • The system may not be reading the name the same way you are saying it.

Possible Solution(s) • Review the Phone voice commands and the Media voice commands at the beginning of their respective sections. • Be aware that SYNC’s microphone is either in your rear view mirror or in the headliner just above the windshield. • Review the media voice commands at the beginning of the media section. • Say the song or artist exactly as listed. If you say, “Play Artist Prince”, the system does not play music by Prince and the Revolution or Prince and the New Power Generation. • Make sure you are saying the complete title, such as “California remix featuring Jennifer Nettles”. • If the songs are saved in all CAPS, you have to spell them. LOLA requires you to say, “Play L-O-L-A”. • Do not use special characters in the title as the system does not recognize them.

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Voice Command Issues Possible Cause(s) • You may be using the wrong voice commands,

Issue

SYNC does not understand or is calling the wrong contact when I want to make a call.

Possible Solution(s) • Review the phone voice commands at the beginning of the phone section. • Make sure you are saying the contacts exactly as listed. For example, if a contact is saved as Joe Wilson, say “Call Joe Wilson”. • The system works better if you list full names, such as “Joe Wilson” rather than “Joe”. • Do not use special characters such as 123 or ICE, as the system does not recognize them. • If contacts are saved in CAPS, you have to spell them. JAKE requires you to say, “Call J-A-K-E”.

OR• You may not be

saying the name exactly as it is saved, OR • Contacts in your phonebook may be very short and similar, or they may contain special characters, OR • Your phonebook contacts may be saved in CAPS.

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INTRODUCTION

WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

A. Phone B. Navigation (or Information if your vehicle is not equipped with Navigation) C. Climate D. Settings E. Home F. Information

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G. Entertainment This system uses a four-corner strategy to provide quick access several vehicle features and settings. The touchscreen provides easy interaction with your cellular phone, multimedia, climate control and navigation system. The corners display any active modes within those menus, such as phone status or the climate temperature. Note: Some features are not available while your vehicle is moving. Note: Your system is equipped with a feature that allows you to access and control audio features for 30 minutes after you switch the ignition off (and no doors open). PHONE Press to select any of the following: • Making and Receiving Calls • Quick Dial • Phonebook • Call History • Text Messaging • Settings NAVIGATION Press to select any of the following: • My Home • Favorites • Previous Destinations • Point of Interest • Emergency • Street Address • Intersection • City Center • Map • Edit Route Cancel Route CLIMATE Press to select any of the following: • Driver Settings • Recirculated Air • Auto • Dual • Passenger Settings • A/C • Defrost

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SETTINGS

Press to select any of the following: • Clock • Display • Sound • Vehicle • Settings • Help

HOME Press to access your home screen. Depending on your vehicle’s option package and software, your screens may vary in

appearance from the descriptions in this section. Your features may also be limited depending on your market. Check with your authorized dealer for availability.

INFORMATION

Press to select any of the following: • SYNC® Services • SIRIUS® Travel Link™ • Alerts • Calendar • SYNC Apps If the icon is yellow, see Alerts in the Information section of this chapter. ENTERTAINMENT Press to select any of the following:

• AM• FM• SIRIUS

• CD • USB • BT Stereo • SD Card • A/V In

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Using the Touch-sensitive Controls on Your System To turn a feature on and off, just touch the graphic with your finger. To get the best performance from the touch-sensitive controls: • Do not press hard on the controls. They are sensitive to light touch. • Use your bare finger to touch the center of a touch-control graphic. Touching off-center of the graphic may affect operation of a nearby control.

• Make sure your hands are clean and dry. • Keep metal and other conductive material away from the surface of the touchscreen as this may cause electronic interference (for example, inadvertently turning on a feature other than the one you meant to turn on).

Depending on your vehicle and option package, you may also have these controls on your bezel: • Power: Switch the media or climate features off and on. • VOL: Control the volume of playing media. • Fan: Control the speed of the climate system fan. • Seek and Tune buttons: Use as you normally would in media modes. • Eject: Eject a CD from the entertainment system. • SOURCE: Touch the word repeatedly to see all available media

modes. The screen does not change, but you see the media change in the lower left status bar. • SOUND: Touch the word to access the Sound menu where you can adjust settings such as: Bass, Treble, Midrange, Balance and Fade, THX Deep Note Demo, DSP (Digital Signal Processing), Occupancy Mode and Speed Compensated Volume. (Your vehicle may not have all of these sound options.)

• Hazard flasher: Switch the hazard flashers off and on. Cleaning the Touchscreen Display Use a clean, soft cloth such as one used for cleaning glasses. If dirt or fingerprints are still visible, apply a small amount of alcohol to the cloth. Do not pour or spray alcohol onto the display. Do not use detergent or any type of solvent to clean the display.

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Support The SYNC support team is available to help you with any questions you cannot answer on your own. Monday-Saturday, 8:30am-8:00pm EST In the United States, call: 1–888–270–1055
In Canada, call: 1–800–565–3673
Times are subject to change due to holidays.

Safety Information

WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that

drivers use extreme caution when using any device that may take their focus off the road. Your primary responsibility is the safe operation of the vehicle. We recommend against the use of any handheld device while driving, encourage the use of voice-operated systems when possible and that you become aware of applicable state and local laws that may affect use of electronic devices while driving.

When using SYNC: • Do not operate playing devices if the power cords or cables are

broken, split or damaged. Place cords and cables out of the way, so they do not interfere with the operation of pedals, seats, compartments or safe driving abilities.

• Do not leave playing devices in your vehicle during extreme conditions

as it could cause them damage. See your device’s manual for further information. • Do not attempt to service or repair the system. See your authorized

dealer.

For your safety, some SYNC functions are speed-dependent. Their use is limited to when your vehicle is traveling at speeds under 3 mph (5 km/h). Make sure that you review your device’s manual before using it with SYNC.

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Speed-restricted Features Some features of this system may be too difficult to use while your vehicle is moving so they are restricted from use unless your vehicle is stationary. • Screens that are too crowded with information, such as Point of

Interest reviews and ratings, SIRIUS® Travel Link™ sports scores, movie times and ski conditions. • Any action that requires you to use a keyboard is restricted, such as • All lists are limited so the user can view fewer entries (such as phone

entering a navigation destination or editing information.

contacts or recent phone call entries).

See the following chart for more specific examples:

Cellular Phone

System Functionality

Wi-Fi and Wireless

Videos, Photos and Graphics

Text Messages

Navigation

Restricted Features Pairing a Bluetooth phone Adding phonebook contacts or uploading phonebook contacts (from a USB) List entries are limited for phone contacts and recent phone call entries Editing the keypad code Enabling Valet Mode Editing settings while the rear view camera or Active Park Assist are active Editing wireless settings Editing the list of wireless networks Playing video Editing the screen’s wallpaper or adding new wallpaper Composing text messages Viewing received text messages Editing preset text messages Using the keyboard to enter a destination Demo navigation route Adding or Editing Address Book entries or Avoid Areas

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Privacy Information When a cellular phone is connected to SYNC, the system creates a profile within your vehicle that is linked to that cellular phone. This profile is created in order to offer you more cellular features and to operate more efficiently. Among other things, this profile may contain data about your cellular phone book, text messages (read and unread), and call history, including history of calls when your cell phone was not connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short development log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur. The cellular profile, media device index, and development log remain in the vehicle unless you delete them and are generally accessible only in the vehicle when the cellular phone or media player is connected. If you no longer plan to use the system or the vehicle, we recommend you perform a Master Reset to erase all stored information. System data cannot be accessed without special equipment and access to the vehicle’s SYNC module. Ford Motor Company and Ford of Canada do not access the system data for any purpose other than as described absent consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the sections on 911 Assist®, Vehicle Health Report, and Traffic, Directions and Information.

USING VOICE RECOGNITION This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you. The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). The system also asks short questions (confirmation prompts) when it is not sure of your request or when there are multiple possible responses to your request. When using voice commands, words and icons may appear in the lower left status bar indicating the status of the voice session (such as Listening, Success, Failed, Paused or Try Again).

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How to Use Voice Commands with Your System

Press the voice icon. After the tone, speak your command clearly.

These commands can be said at any time.

“Cancel” “Exit”

“Go back”

“List of commands”

“Main menu” “Next page”

“Previous page” “What can I say?”

“Help”

What Can I Say? To access the available voice commands for the current session, do one of the following: • During a voice session, press the Help icon (?) in the lower left status • Say, “What can I say?” for an on-screen listing of the possible voice • Press the voice icon. After the tone, say, “Help” to hear a list of

commands associated with your current voice session.

bar of the screen.

possible voice commands.

Helpful Hints • Make sure the interior of your vehicle is as quiet as possible. Wind

noise from open windows and road vibrations may prevent the system from correctly recognizing spoken commands.

• After pressing the voice icon, wait until after the tone sounds and Listening appears before saying a command. Any command spoken prior to this does not register with the system.

• Speak naturally, without long pauses between words. • At any time, you can interrupt the system while it is speaking by

pressing the voice icon.

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Accessing a List of Available Commands • If you use the touchscreen, press the Settings icon > Help > Voice • If you use the steering wheel control, press the voice icon. After the

Command List.

tone, speak your command clearly.

Voice command list

“Audio list of commands”

“Bluetooth audio list of commands”

“Browse list of commands”

“CD list of commands”

“Climate control list of commands”

“List of commands”

“Navigation list of commands”*

“Phone list of commands” “Radio list of commands” “SD card list of commands”

“Sirius satellite list of commands”**

“Travel link list of commands”*

“USB list of commands”

“Voice instructions list of commands”

“Voice settings list of commands”

“Help”

*These commands are only available when your vehicle is equipped with the navigation system, and the navigation system SD card is in the card slot. *This command is only available when you have an active SIRIUS satellite radio subscription.

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Voice Settings Voice settings allow you to customize the level of system interaction, help and feedback. The system defaults to standard interaction that uses candidate lists and confirmation prompts as these provide the highest level of guidance and feedback. Interaction Mode: Novice mode provides detailed interaction and guidance while the advanced mode has less audible interaction and more tone prompts. Confirmation Prompts: The system uses these short questions to confirm your voice request. If turned off, the system simply makes a best guess as to what you requested. The system may still occasionally ask you to confirm settings. Phone/Media Candidate Lists: Candidate lists are lists of possible results from your voice commands. The system creates these lists when it has the same confidence level of several options based on your voice command. To access these settings using the touchscreen: 1. Press the Settings icon > Settings > Voice Control. 2. Select from:

• Interaction Mode • Confirmation Prompts • Media Candidate Lists • Phone Candidate Lists • Voice Control Volume.

To access these settings using voice commands:

Press the voice icon. Wait for the prompt “Please say a command”. Another tone sounds to let you know the system is listening.

Voice settings using voice commands

“Interaction Mode Novice”

“Interaction Mode Advanced” “Confirmation Prompts On” “Confirmation Prompts Off” “Phone Candidate Lists On” “Phone Candidate Lists Off” “Media Candidate Lists On” “Media Candidate Lists Off”

“Help”

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Using Voice Commands with the Touchscreen Options Your voice system has a dual mode feature which allows you to switch between using voice commands and making on-screen selections. This is most often available when using navigation. Buttons outlined in blue indicate selections that are part of the dual mode feature. For example, if while you are in a voice session rather than saying the command “Enter Street Name” to change the field, you can press Street and the voice session does not end. Instead, the voice system changes to the Street field and asks you to say the street name. You cannot use the buttons not outlined in blue as voice commands. If they are touched during a voice session, the voice session ends. For example, you can choose from the following on the Navigation home screen: • My Home • Favorites • Previous Destinations • Point of Interest (POI) • Emergency • Street Address • Intersection • Cancel Route. Some of the voice commands that are available while viewing this screen are:

“DESTINATION”

“Destination my home”

“Destination street address”

“Destination favorites”

“Destination previous destinations”

“Destination POI”

“Destination intersection” “Destination emergency”

If you choose Street Address from the navigation screen, you can choose from the following: • Number • City • Street Name • State/Prov.

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Some of the voice commands that are available while viewing this screen are:

“STREET ADDRESS” “Enter house number” “Change house number”

“Enter street name” “Change street name”

“Enter city” “Change city” “Enter state” “Change state”

If you choose Points of Interest from the navigation screen, you can choose from the following: • Search Area • Search By Name • Fuel Station • ATM • All Restaurants • Accommodations • Parking. Some of the voice commands that are available while viewing this screen are:

“POINTS OF INTEREST” or “POI”

“Destination ”

“Search by name”

“Search by category” “Change search area”

Note: These are just a sample of the voice commands available within the Points of Interest section; the categories themselves are also technically voice commands. If you choose Intersection from the navigation screen, you can choose from the following: • 1st Street • 2nd Street • City • State/Prov.

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Some of the voice commands that are available while viewing this screen are:

“INTERSECTION”

“Enter first street name” “Change first street name” “Enter second street name” “Change second street name”

“Enter city” “Change city” “Enter state” “Change state”

The dual mode feature is also available when the voice system displays a list of items to pick from during a voice session, where you would be able to touch the line item or say “Line 2”. If the system does not understand a voice command, or there are multiple options, the system displays a voice command list for you.

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ENTERTAINMENT

A. AM 1, AM 2 and AM AST B. FM 1, FM 2 and FM AST C. SIRIUS D. CD E. USB F. Touch this button to scroll down for more options, such as: • SD Card • BT Stereo • A/V In G. These buttons change with the media mode you are in. H. Radio memory presets and CD controls. Note: Some features may not be available in your area. Contact an authorized dealer for more information. You can access these options using the touchscreen or voice commands.

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