2002 Ford Focus Owners Manual

Driving

If you are adding weight to the front of your vehicle (potentially including weight added to the cab), the weight added should not exceed the Front Axle Reserve Capacity (FARC). Additional frontal weight may be added to the front axle reserve capacity provided you limit your payload in other ways (i. e. restrict the number of passengers or amount of cargo carried).

You may add equipment throughout your vehicle if the total weight added is equal to or less than the Total Axle Reserve Capacity (TARC) weight. You should NEVER exceed the Total Axle Reserve Capacity.

both Gross Vehicle

Always ensure that the weight of passengers, cargo and equipment being carried is within the weight limitations that have been established for your vehicle including Weight and Front and Rear Gross Axle Weight Rating limits. Under no circumstance should these limitations be exceeded. Exceeding any vehicle weight rating limitation could result in serious damage to the vehicle and/or personal injury.

208

TRAILER TOWING Your vehicle is capable of towing a trailer up to 454 kg (1,000 lbs.) gross trailer weight with a maximum tongue load of 45 kg (100 lbs.). Do not tow a trailer until your vehicle has been driven at least 800 km (500 miles).

Towing a trailer places an additional load on your vehicle's engine, transaxle, brakes, tires and suspension. Inspect these components carefully after towing.

Do not exceed the GVWR or the GAWR specified on the

certification label.

Towing trailers beyond the maximum recommended

gross trailer weight exceeds the limit of the vehicle and could result in engine damage, transaxle damage, structural damage, loss of control and personal injury.

Preparing to tow Use the proper equipment for towing a trailer, and make sure it is properly attached to your vehicle. See your dealer or a reliable trailer dealer if you require assistance.

Driving

209

Driving

Hitches Do not use hitches that clamp onto the vehicle bumper. Use a load carrying hitch. You must distribute the load in your trailer so that 10 % of the total weight of the trailer is on the tongue.

Safety chains Always connect the trailer's safety chains to the frame or hook retainers of the vehicle hitch. To connect the trailer's safety chains , cross the chains under the trailer tongue and allow slack for turning corners.

If you use a rental trailer, follow the instructions that the rental agency gives to you.

Do not attach safety chains to the bumper.

Trailer brakes Electric brakes and manual automatic or surgeĆtype trailer brakes are safe if installed properly and adjusted to the manufacturer's specifications. The trailer brakes must meet local and Federal regulations.

Do not connect a trailer's hydraulic brake system

directly to your vehicle's brake system.Your vehicle may not have enough braking power and your chances of having a collision greatly increase.

210

The braking system of the tow vehicle is rated for operation at the GVWR not GCWR.

Trailer lamps Trailer lamps are required on most towed vehicles. Make sure your trailer lamps conform to local and Federal regulations. See your dealer or trailer rental agency for proper instructions and equipment for hooking up trailer lamps.

Driving while you tow When towing a trailer: • Ensure that you turn off your speed control. The speed control may shut off automatically when you are towing on long, steep grades. • Consult your local motor vehicle speed regulations for towing a trailer. • Use a lower gear when towing up or down steep hills. This will eliminate excessive downshifting and upshifting for optimum fuel economy and transaxle cooling. • Anticipate stops and brake gradually.

Exceeding the GCWR rating may cause internal transaxle damage and void your warranty coverage.

Driving

211

Driving

Servicing after towing If you tow a trailer for long distances, your vehicle will require more frequent service intervals. Refer to your scheduled maintenance guide for more information.

Trailer towing tips • Practice turning stopping and backing up before starting on a trip to get the feel of the vehicle trailer combination. When turning, make wider turns so the trailer wheels will clear curbs and other obstacles. • Allow more distance for stopping with a trailer attached. • The trailer tongue weight should be 10% of the loaded trailer weight. • After you have traveled 80 km (50 miles), thoroughly check your hitch electrical connections and trailer wheel lug nuts. • When stopped in traffic for long periods of time in hot weather, place the gearshift in P (Park) and increase idle speed. This aids engine cooling and air conditioner efficiency. • Vehicles with trailers should not be parked on a grade. If you must park on a grade, place wheel chocks under the trailer's wheels.

212

Canadian customers who require roadside assistance call 1Ć800Ć665Ć2006.

Should you need to arrange assistance for yourself, Ford will reimburse a reasonable amount. To obtain information, U.S. Ford or Mercury vehicle customers call 1Ć800Ć241Ć3673; Lincoln vehicle customers call 1Ć800 501Ć4140. Canadian customers who need to obtain reimbursement information call 1Ć800Ć665Ć2006.

TOWING YOUR VEHICLE BEHIND ANOTHER VEHICLE At times you may want to tow your vehicle behind another vehicle. Before you have your vehicle towed: • Release the parking brake. • Move the gearshift to N (Neutral). • Turn the key in the ignition to off. • Unlock the steering wheel.

Driving

213

Driving

Recreational towing Follow these guidelines for your specific powertrain combination to tow your vehicle with all four wheels on the ground (such as behind a recreational vehicle).

These guidelines are designed to ensure that your transmission is not damaged due to insufficient lubrication flow.

All Front Wheel Drive (FWD) vehicles An example of recreational towing is towing your vehicle behind a Motorhome. The following recreational towing guidelines are designed to ensure that your transmission is not damaged. It is not recommended to tow front wheel drive vehicles with the front drive wheels on the ground. It is recommended to tow your vehicle with the drive wheels on a dolly or two wheel car hauling trailer.

Automatic transaxle In case of a roadside emergency with a disabled vehicle (without access to wheel dollies, car hauling trailer or flatbed transport vehicle) your vehicle can be flat towed (all wheels on the ground) under the following conditions. • Transmission is placed in N (Neutral). • Maximum speed is 50 km/h (30 mph). • Maximum distance is 50 km (30 miles).

214

Manual transaxle In case of a roadside emergency with a disabled vehicle (without access to wheel dollies, car hauling trailer or flatbed transport vehicle) your vehicle can be flat towed (all wheels on the ground): • Place the transmission in N (Neutral). • Your maximum towing distance is unlimited.

Never use a tow bar that attaches to the bumper

when you tow your vehicle. You could damage the bumper and cause an accident.

Driving

215

Using roadside assistance Complete the roadside assistance identification card and place it in your wallet for quick reference. In the United States, this card is found in the Owner Guide portfolio in the glove compartment in Ford vehicles and is mailed to you if you own a Mercury or Lincoln. In Canada, it's found in the Roadside Assistance book in the glove compartment. U.S. Ford or Mercury vehicle customers who require roadside assistance, call 1Ć800Ć241Ć3673; Lincoln vehicle customers call 1Ć800Ć521Ć4140. Canadian customers who require roadside assistance call 1Ć800Ć665Ć2006.

If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount. To obtain reimbursement information, U.S. Ford or Mercury vehicle customers call 1-800-241-3673; Lincoln customers call 1-800-521-4140. Canadian customers who need to obtain reimbursement information call 1-800-665-2006.

Roadside Emergencies

GETTING ROADSIDE ASSISTANCE To fully assist you should you have a vehicle concern, Ford offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: • 24Ćhours, seven days a week • for the Basic warranty period (Canada) or New Vehicle Limited Warranty period (U.S.) of three years or 60,000 km (36,000 miles), whichever comes first on Ford and Mercury vehicles, and four years or 80,000 km (50,000 miles) on Lincoln vehicles.

Roadside assistance will cover • changing a flat tire • jumpĆstarts • lockĆout assistance • limited fuel delivery* • towing of your disabled vehicle to the nearest Ford Motor Company dealership, or your selling dealer if within 25 kms (15.5 miles) of the nearest Ford Motor Company dealership (one tow per disablement). Even nonĆwarranty related tows, like accidents or getting stuck in the mud or snow, are covered (some exclusions apply, such as impound towing or repossession).

* Canadian customers refer to your Roadside Assistance supplement for exact fuel amounts.

216

Roadside Emergencies

ROADSIDE COVERAGE BEYOND BASIC WARRANTY In the United States, you may purchase additional roadside assistance coverage beyond this period through the Ford Auto Club by contacting your Ford or LincolnĆMercury dealer. Similarly in Canada, for uninterrupted roadside assistance coverage, you may purchase extended coverage prior to your Basic Warranty's Roadside Assistance expiring. For more information and enrollment, contact 1Ć877Ć294Ć2582 or visit our website at: www.ford.ca.

HAZARD FLASHER CONTROL Use only in an emergency to warn traffic of vehicle breakdown, approaching danger, etc. The hazard flashers can be operated when the ignition is on or off. • The hazard lights control is located on the instrument panel. • Depress hazard lights control to activate all hazard flashers simultaneously. • Depress control again to turn the flashers off.

217

Roadside Emergencies

FUEL PUMP SHUT-OFF SWITCH After a collision, if the engine cranks but does not start, the fuel pump shutĆoff switch may have been activated. The shutĆoff switch is a device intended to stop the electric fuel pump when your vehicle has been involved in a substantial jolt.

1. Turn the ignition to the OFF position.

2. Check the fuel system for leaks.

If no fuel leak is apparent,

3. remove the cover plug in the trim and reset the fuel pump shutĆoff switch by pushing in the button on the switch.

4. Turn the ignition to the ON/RUN position. Pause for a few seconds and return the key to the OFF position.

5. Make a further check for leaks in the fuel system.

The fuel pump shutĆoff switch is located in the passenger's foot well, behind the kick panel. The reset button is accessible through the recess in the kick panel.

Replace the cover plug in trim after reset procedure.

218

Roadside Emergencies

FUSES AND RELAYS

Fuses If electrical components in the vehicle are not working, a fuse may have blown. Blown fuses are identified by a broken wire within the fuse. Check the appropriate fuses before replacing any electrical components.

Always replace a fuse with one that has the specified

amperage rating. Using a fuse with a higher amperage rating can cause severe wire damage and could start a fire.

219

Roadside Emergencies

Standard fuse amperage rating and color

Color

Fuse rating

Mini fuses

Standard

Maxi fuses

2A 3A 4A 5A 7.5A 10A 15A 20A 25A 30A 40A 50A 60A 70A 80A

Grey Violet Pink Tan

Brown

Red Blue Yellow Natural Green

fuses

Grey Violet Pink Tan

Brown

Red Blue Yellow Natural Green Orange

Yellow

Green Orange

Red Blue Tan

Natural

Fuse link cartridge

Blue

Pink

Orange

Red

Yellow Brown Black

Passenger compartment fuse panel The fuse panel is located below and to the left of the steering wheel by the brake pedal. Remove the panel cover to view the fuses.

Access the fuses from below the panel cover.

220

Roadside Emergencies

The fuses and relays are coded as follows.

221

Roadside Emergencies

Passenger compartment fuse panel

Fuse

Fuse amp.

Description

rating

10
15
15
20
20
7.5
7.5
10
7.5
15
15
20
7.5
7.5
20
10
25

Light switch Radio Turn signal Horn Power sunroof Interior lamps, power mirrors A/C switch, hazard flasher, instrument cluster Not used Not used Not used BackĆup lamps (automatic transmission) Radio and cluster (accessory) Stop lamps Rear wiper Fog lamps Recirculated air, air conditioning ABS Cigar lighter Data link connector Rear defrost Not used

30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50

222

Roadside Emergencies

Passenger compartment fuse panel

Fuse

Fuse amp.

Description

rating

51
52
53

54
55
56
57
58
59
60
61
62
63

10

25
25
20
7.5
7.5
7.5
7.5
7.5
7.5
20

Not used Not used BackĆup lamps (manual transmission), speed control Rear power windows Front power windows Front wipers Position and side lights (right) Position and side lights (left) Light switch (headlamps) Air bag module PATS modules, instrument cluster License plate lamp Power locks (GEM) (on back side of fuse panel)

Relays in the passenger compartment fuse panel

Relay Description

17
18
19
20
21
22
23
24
25

Starter Rear intermittent wiper Front intermittent wiper Not used Not used Not used Horn Battery saver Rear defrost

223

Roadside Emergencies

Power distribution box The power distribution box is located in the engine compartment. The power distribution box contains highĆcurrent fuses that protect your vehicle's main electrical systems from overloads.

Always disconnect the battery before servicing

high current fuses.

Always replace the cover to the Power Distribution Box

before reconnecting the battery or refilling fluid reservoirs.

The highĆcurrent fuses are coded as follows.

224

Roadside Emergencies

Power distribution box

Fuse

Fuse amp.

Description

rating

10
11
12
13
14
15
16

17

18
19
20
21
22
23
24
25
26
27
28
29
64

40
30
50
40
30
20
10
30
15
10
10
15
10
15
10
10
20
20
30
30
10
10
40

Main power supply to electrical system Engine cooling fan (A/C) 2nd fuse Not used Not used Not used Engine cooling fan (A/C) 1st fuse Main power supply to electrical system Ignition switch, starter Engine management Battery voltage sensor ABS Fuel pump Not used Not used AC clutch solenoid Low beam (left side - conventional headlamps) Low beam (left side - HID headlamps) Low beam (right side - conventional headlamps) Low beam (right side - HID headlamps) Heated oxygen sensors Not used Engine module ABS Low beam (DRL) Not used MACH 500 subwoofer MACH 500 subwoofer High beam (left side) High beam (right side) Not used Not used Heater blower motor

225

Roadside Emergencies

Relays in the power distribution box

Relay Description

10
11
12
13
14
15
16

Ignition Not used Not used Not used High beams Low beams Fuel pump Engine management Not used Not used Air conditioning Daytime running lights Fog lamps Stop lamp inhibit relay (AdvanceTracT only) Engine cooling fan level 2 (A/C) Engine cooling fan level 1

226

Roadside Emergencies

CHANGING THE TIRES If you get a flat tire while driving, do not apply the brake heavily. Instead, gradually decrease your speed. Hold the steering wheel firmly and slowly move to a safe place on the side of the road.

The temporary spare tire Your vehicle has a temporary spare tire. The temporary spare tire for your vehicle is labeled as such. It is smaller than a regular tire and is designed for emergency use only.

Vehicles with AdvanceTracT (if equipped) may exhibit some unusual driving characteristics which can be avoided by switching AdvanceTracT off. Drive cautiously and replace the temporary spare tire as soon as possible.

If you use the temporary spare tire continuously or do not follow these precautions, the tire could fail, causing you to lose control of the vehicle, possibly injuring yourself or others.

227

Roadside Emergencies

When driving with a temporary spare tire do not: • exceed 80 km/h (50 mph) or drive further than 3,200 km (2,000 miles) total under any circumstances • load the vehicle beyond maximum vehicle load rating listed on the Safety Compliance Label • tow a trailer • drive through an automatic car wash, because of the vehicle's reduced ground clearance • try to repair the temporary spare tire or remove it from its wheel • drive for long distances when the temporaryĆuse spare is on • operate the vehicle with more than one temporaryĆuse spare tire • improperly inflate the temporaryĆuse spare • use the wheel for any other type of vehicle • use more than one temporary spare tire a time

Use of a temporary spare tire at any one wheel location can lead to impairment of the following: • Handling, stability and braking performance • Comfort and noise • Ground clearance and parking at curbs • Winter driving capability

228

Roadside Emergencies

WHEN TREADWEAR INDICATORS APPEAR ON THE TIRE, REPLACE THE TIRE AND WHEEL. DO NOT REĆUSE THIS WHEEL ONCE THE ORIGINAL TIRE IS WORN OUT. THE LIMITED LIFE DESIGN OF THIS WHEEL NECESSITATES ITS REPLACEMENT AFTER THE SERVICE LIFE OF ONE TIRE IS EXHAUSTED.

Tire change procedure

To prevent the vehicle from moving when you change a tire, be sure the parking brake is set, then block (in both directions) the wheel that is diagonally opposite (other side and end of the vehicle) to the tire being changed.

If the vehicle slips off the jack, you or someone else

could be seriously injured.

1. Park on a level surface, activate hazard flashers and set parking brake.

2. Place gearshift lever in P (Park) or R (manual transaxle), turn engine OFF, and block the wheel diagonally opposite from the flat tire.

229

Roadside Emergencies

3. Remove the spare tire by loosening the tie down bolt in a counterclockwise direction. Take note of the jack position before removal in order to assist in restowing when finished. The jack can be removed by loosening the jack tie down bolt in the counterclockwise direction.

The lug wrench is located in a bag next to the spare tire in the tub (Coupe and 5Ćdoor) or in a foam donut on top of the spare tire (Sedan and Wagon).

On Coupe models, remove the access door (if equipped) on the lower rocker moulding by unsnapping. This allows access to the proper jack lift points.

230

Roadside Emergencies

4. Remove the center cap or wheel cover. Loosen each wheel lug nut oneĆhalf turn counterclockwise but do not remove them until the wheel is raised off the ground.

5. The vehicle jacking points are depicted on the yellow warning label on the jack shown here. Locate the jack at the half moon cutout located

- approximately 15 cm (6 inches)

from the front wheel opening (1).

- approximately 38 cm (15 inches) from the rear wheel opening (2).

Jack at the specified locations to avoid damage to the vehicle.

Turn the jack handle counterclockwise to lower the jack until it can be inserted under the vehicle at the jacking point.

While raising the

Turn the jack handle clockwise to raise the jack. jack, be sure the body flange engages the slot on top of jack as shown.

Turn the jack handle clockwise until the wheel is completely off the ground.

231

Roadside Emergencies

In a heavily loaded vehicle condition and/or unusual emergency conditions such as the loss of the tire from the wheel rim, the vehicle may be resting so close to the ground that it may be difficult to insert the jack under the vehicle at the specified jacking location. In this event, insert the jack under the vehicle at a point forward or rearward of the jacking location and slide it into the correct jacking position location.

To lessen the risk of personal injury, do not put any part of your body under the vehicle while changing a tire. Do not start the engine when your vehicle is on the jack. The jack is only meant for changing the tire.

Do not use the suspension as a jacking point.

232

Roadside Emergencies

6. Remove the lug nuts with the lug wrench.

7. Replace the flat tire with the spare tire, making sure the valve stem is facing outward. Reinstall lug nuts until the wheel is snug against the hub. Do not fully tighten the lug nuts until the wheel has been lowered.

When using a temporary tire, the lug nut washers will not appear to be flush with the rim. This is normal when using the temporary spare tire only.

8. Lower the wheel by turning the jack handle counterclockwise.

9. Remove the jack and fully tighten the lug nuts in the order shown.

10. Put flat tire, jack and lug wrench away. Make sure jack and flat tire are fastened so they do not rattle when you drive.

To restow the jack, adjust the jack to the half raised position. The jack has been correctly adjusted for restowage when the tip of the jack screw extends 1 inch beyond the edge on the jack channel as shown. Reposition the jack under the spare and fasten with the hold down screw. Reinstall the spare tire and lug wrench and fasten into position.

11. On Coupe models, reinstall lower rocker moulding access door (if equipped).

12. Unblock the wheels.

233

Roadside Emergencies

JUMP STARTING YOUR VEHICLE

The gases around the battery can explode if

exposed to flames, sparks, or lit cigarettes. An explosion could result in injury or vehicle damage.

Do not push start your vehicle. You could damage

the catalytic converter.

Batteries contain sulfuric acid which burns skin, eyes,

and clothing, if contacted.

Do not attempt to push start your vehicle. Automatic transaxles do not have pushĆstart capability.

Preparing your vehicle 1. Use only a 12Ćvolt supply to start your vehicle.

2. Do not disconnect the battery of your disabled vehicle as this could damage the vehicle's electrical system.

234

Roadside Emergencies

3. Park the booster vehicle close to the hood of your disabled vehicle, making sure the two vehicles do not touch. Set the parking brake on both vehicles and stay clear of the engine cooling fan and other moving parts.

4. Check all battery terminals and remove any excessive corrosion before you attach the battery cables. Ensure that vent caps are tight and level.

5. Turn all accessories off.

Connecting the jumper cables 1. Connect the positive (+) booster cable to the positive (+) terminal of the discharged battery.

Note: In the illustrations, lightning bolts are used to designate the assisting (boosting) battery.

235

Roadside Emergencies

2. Connect the other end of the positive (+) cable to the positive (+) terminal of the assisting battery.

3. Connect the negative (-) cable to the negative (-) terminal of the assisting battery.

236

Roadside Emergencies

4. Make the final connection of the negative (-) cable to an exposed metal part of the stalled vehicle's engine, away from the battery.

Do not use fuel lines, engine rocker covers, or the intake manifold as grounding points.

Do not connect the end of the second cable to the

negative (-) terminal of the battery to be jumped. A spark may cause an explosion of the gases that surround the battery.

• 2.0 litre Zetec engine

237

Roadside Emergencies

• 2.0 litre SPI engine 5. Be sure that the cables are clear of fan blades, belts and other moving parts of both engines.

238

Roadside Emergencies

Jump starting

1. Start the engine of the booster vehicle and run the engine at a moderately increased speed.

2. Start the engine of the disabled vehicle.

3. Once the disabled vehicle has been started, run both engines for a further three minutes before disconnecting the jumper cables.

Removing the jumper cables

Remove the jumper cables in the reverse order that they were connected.

1. Remove the jumper cable from the ground metal surface.

239

Roadside Emergencies

2. Remove the jumper cable on the negative (-) connection of the booster vehicle's battery.

3. Remove the jumper cable from the positive (+) terminal of the booster vehicle's battery.

4. Remove the jumper cable from the positive (+) terminal of the disabled vehicle's battery.

After the disabled vehicle has been started and the jumper cables removed, allow it to idle for several minutes so the engine computer can relearn its idle conditions.

240

Roadside Emergencies

WRECKER TOWING If you need to have your vehicle towed, contact a professional towing service or, if you are a member, your roadside assistance center.

It is recommended that your vehicle be towed with a wheel lift or flatbed equipment. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure.

241

Roadside Emergencies

If your vehicle is to be towed from the rear using wheel lift equipment, the front wheels (drive wheels) must be placed on a dolly to prevent damage to the transaxle.

Ford Motor Company provides a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hookĆup and towing procedures for your vehicle.

In case of a roadside emergency with a disabled vehicle (without access to wheel dollies, car hauling trailer or flatbed transport vehicle) your vehicle can be flat towed (all wheels on the ground) under the following conditions: • The transmission is placed in N (Neutral). • Maximum speed is 56 km/h (35 mph). • Maximum distance is 80 km (50 miles).

242

GETTING THE SERVICE YOU NEED

At home Ford Motor Company and Ford of Canada have authorized dealerships to service your vehicle. When you need warranty repairs your selling dealer would like you to return to it for that service, but you may also take your vehicle to another Ford Motor Company dealership authorized for warranty repairs. Certain warranty repairs require special training though, so not all dealers are authorized to perform all warranty repairs. That means that depending on the warranty repair needed, the vehicle may need to be taken to another dealer. If a particular dealership can not assist you, then contact the Customer Assistance Center.

If you are not satisfied with the service you receive at the dealership, contact your Service Advisor for assistance. If the concern or injury remains unresolved, speak with the service manager. If you are still not satisfied, speak with the owner or general manager of the dealership. In most cases, your concern will be resolved at this level.

Ford Motor Company and Ford of Canada dealerships also carry genuine Ford parts and accessories, providing you with original equipment reliability.

Customer Assistance

Away from home If you are away from home when your vehicle needs service, or if you need more help than the dealership could provide after following the steps described above, contact the Ford Customer Assistance Center to find an authorized dealership to help you in the United States

Ford Motor Company Customer Assistance Center 16800 Executive Plaza Drive P.O. Box 6248
Dearborn, Michigan 48121
1Ć800Ć392Ć3673 (FORD) (TDD for the hearing impaired: 1Ć800Ć232Ć5952)

In Canada: Customer Assistance Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
1Ć800Ć565Ć3673 (FORD)

Please have the following information available when contacting Ford Customer Assistance: • Your telephone number (home and business) • The name of the dealer and the city where the dealership is located • The year and make of your vehicle

243

Customer Assistance

• The date of vehicle purchase • The current odometer reading • The vehicle identification number (VIN)

If you still have a complaint involving a warranty dispute, you may wish to contact the Dispute Settlement Board (U.S.) or the Mediation/Arbitration Program (Canada).

In the United States, a warranty dispute must be submitted to the Dispute Settlement Board before taking action under the MagnusonĆMoss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the MagnusonĆMoss Warranty Act or state replacement or repurchase laws.

244

Ford extended service plan You can get more protection for your new car or light truck by purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP is an optional service contract which is backed by Ford Motor Company or Ford Motor Service Company (in the U.S.) and Ford of Canada (in Canada). It provides: • Protection against repair costs after your New Vehicle Limited Warranty period expires;

and • other benefits during the warranty period (such as reimbursement for rentals and towing).

You may purchase Ford ESP from any participating Ford or LincolnĆMercury or Ford of Canada dealer. There are several plans available in various time, distance and deductible combinations which can be tailored to fit your own driving needs. Ford ESP also offers reimbursement benefits for towing and rental coverage. (In Hawaii, rules vary. See your dealer for details.)

When you buy Ford ESP you receive PeaceĆofĆMind protection throughout the United States and Canada, provided by a network of more than 5,200 Ford, LincolnĆMercury and Ford of Canada dealers.

participating

Customer Assistance

If you did not take advantage of the Ford Extended Service Plan at the time of purchasing your vehicle, you may still be eligible. Please contact your dealer for further information. Since this information is subject to change, please ask your dealer for complete details about Ford Extended Service Plan coverage options.

Also, please be aware that some dealers offer service contracts that are not backed by Ford Motor Company or Ford of Canada. On the surface, many independent plans appear to be like Ford's. The problem is that they can often require the use of nonĆfactory approved parts and have much more complex and restrictive claims coverage terms than Ford.

At Ford Motor Company and Ford of Canada, we are dedicated to providing Ford, Lincoln and Mercury vehicle owners with programs that will enhance your ownership experience and protect you from unexpected repair bills. Genuine Ford ESP is the only Extended Service Plan that enables us to provide that service.

245

Customer Assistance

THE DISPUTE SETTLEMENT BOARD (U.S. only) The Dispute Settlement Board (DSB) is • an independent, thirdĆparty arbitration program for warranty disputes • available free to owners and lessees of qualifying Ford Motor Company vehicles

NOTE: The Dispute Settlement Board may not be available in all states: Ford Motor Company reserves the right to change eligibility limitations, modify procedures and/or to discontinue this service without notice and without incurring obligations per applicable state law.

What kinds of cases does the Board review? Unresolved warranty repair concerns or vehicle performance as designed concerns on Ford, Mercury and Lincoln cars and Ford, Mercury and Lincoln light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: • a nonĆFord product • a nonĆFord dealership

• sales disputes between customer and dealer except those associated with warranty repairs or concerns with the vehicle's performance as designed • a request for reimbursement of consequential expenses unless a service or product concern is being reviewed • items not covered by the New Vehicle Limited Warranty (including maintenance and wear items) • alleged personal injury/property damage claims • cases currently in litigation • vehicles not used primarily for family, personal or household purposes (except in states where the Dispute Settlement Board is required to review comercial vehicles). • vehicles with nonĆU.S. warranties Concerns are ineligible for review if the New Vehicle Limited Warranty has expired at receipt of your application and in certain states eligibility is dependent upon the customer's possession of the vehicle.

Eligibility may differ according to state law. For example see the unique brochures for California, West Virginia, Georgia and Wisconsin purchasers/lessees.

246

Board membership The Board consists of: • three consumer representatives • a Ford or LincolnĆMercury dealership representative

Consumer candidates for Board membership are recruited and trained by an independent consulting firm. The dealership Board member is chosen from Ford and LincolnĆMercury dealership management, recognized for their business leadership qualities.

What the Board needs To have your case reviewed you must complete the application in the DSB brochure and mail it to the address provided on the application form.

Your application is reviewed and, if it is determined to be eligible, you will receive an acknowledgement indicating: • the file number assigned to your application • the tollĆfree phone number of the DSB's independent administrator

Your dealership and a Ford Motor Company representative will be asked to submit statements.

Customer Assistance

To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case • the year, make, model, and Vehicle Identification Number (VIN) listed on your vehicle ownership license • the date of repair(s) and mileage at the time of occurrence(s) • the current mileage • the name of the dealer(s) who sold or serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken by the dealer(s) and Ford Motor Company • the names (if known) of all the people you contacted at the dealership(s) • a description of the action you expect to resolve your concern

You will receive a letter of explanation if your application does not qualify for Board review.

247

To request a DSB brochure/application For a brochure/application, speak to your dealer or write/call to the Board at the following address/phone number:

Dispute Settlement Board P.O. Box 5120
Southfield, MI 48086Ć5120
1Ć800Ć428Ć3718

You may also contact the North American Customer Assistance Center at 1Ć800Ć392Ć3673 (Ford). TDD for the hearing impaired: 1Ć800Ć232Ć5952 or by writing to the Center at the following address:

Ford Motor Company Customer Assistance Center 16800 Executive Plaza Drive P.O. Box 6248
Dearborn, Michigan 48121

Customer Assistance

Oral presentations If you would like to make an oral presentation indicate YES to question #6 on the application. While it is your right to make an oral presentation before the Board, this is not a requirement and the Board will decide the case whether or not an oral presentation is made. Oral presentation may be requested by the Board as well.

Making a decision Board members review all available information related to each complaint, including oral presentations, and arrive at a fair and impartial decision.

Every effort is made to decide the case within 40 days of the date that all requested information is received by the Board. Since the Board generally meets once a month, it may take longer for the Board can consider some cases.

After a case is reviewed, the Board mails you a decision letter and a form on which to accept or reject the Board's decision. The decisions of the Board are binding on Ford (and, in some cases, on the dealer) but not on consumers who are free to pursue other remedies available to them under state or federal law.

248

Customer Assistance

In the CAMVAP program, impartial third party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final, the arbitrator's award is binding both to you and Ford of Canada.

CAMVAP services are available in all territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1 800Ć207Ć0685.

UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) In those cases where you continue to feel that the efforts by Ford and the dealer to resolve a factoryĆrelated vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP)

The CAMVAP program is a straight forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lenghty and expensive legal proceedings.

249

Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (313) 594Ć4857
FAX: (313) 390Ć9804

If you are in another foreign country, contact the nearest Ford dealership. If the dealership employees cannot help you, they can direct you to the nearest Ford affiliate office.

If you buy your vehicle in North America and then relocate outside of the U.S. or Canada, register your vehicle identification number (VIN) and new address with Ford Motor Company Worldwide Direct Market Operations.

ORDERING ADDITIONAL OWNER’S LITERATURE To order the publications in this portfolio:

Make checks payable to: HELM, INCORPORATED P.O. Box 07150
Detroit, Michigan, 48207

For a free publication catalog, order toll free: 1Ć800Ć782Ć4356

Monday-Friday 8:00 a.m. - 6:00
p.m. EST., for credit card holders only.

Customer Assistance

GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel.

If you cannot find unleaded fuel or can only get fuel with an antiĆknock index lower than is recommended for your vehicle, contact a district or owner relations/customer assistance office.

The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company/Ford of Canada is not responsible for any damage caused by use of improper fuel.

In the United States, using leaded fuel may also result in difficulty importing your vehicle back into the U.S.

If your vehicle must be serviced while you are traveling or living in Central or South America, the Caribbean, or the Middle East, contact the nearest Ford dealership. If the dealership cannot help you, write or call:

FORD MOTOR COMPANY WORLDWIDE DIRECT MARKET OPERATIONS 1555 Fairlane Drive

250

Customer Assistance

REPORTING SAFETY DEFECTS (U.S. ONLY) If you believe that your vehicle has a defect which could cause a crash, or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company.

If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer or Ford Motor Company.

To contact NHTSA, you may either call the Auto Safety Hotline tollĆfree at 1Ć800Ć424Ć9393 (202Ć366Ć0123 in the Washington D.C. area) or write to:

NHTSA U.S.Department of Transportation 400 Seventh Street Washington D.C. 20590

You can also obtain other information about motor vehicle safety from the Hotline.

251

Cleaning

CLEANING AND CARING FOR YOUR VEHICLE Refer to the Accessories chapter for a list of FordĆapproved cleaners, polishes and sealants.

Washing the exterior of your vehicle Never wash a vehicle that is "hot to the touch" or during exposure to strong, direct sunlight. It is recommended that you wash your vehicle regularly with cool or lukewarm water and a neutral Ph shampoo, such as Detail Wash (ZCĆ3ĆA), which is available from your authorized Ford, Lincoln or Mercury dealer. Always use a clean sponge or carwash mitt with plenty of water for best results. Dry the vehicle with a chamois or soft terry cloth towel in order to eliminate water spotting.

Never use strong household detergents or soap, such as dish washing or laundry liquid. These products can discolor and spot painted surfaces.

It is especially important to wash the vehicle regularly during winter months, as dirt and road salt are difficult to remove and do cause damage to the vehicle. Items such as gasoline, diesel fuel, bird droppings and insect deposits should be washed and sponged off as soon as possible. Deposits not removed promptly can cause damage to the vehicle's paintwork and trim over time.

252

Remove any exterior accessories, such as antennas, before entering a car wash.

Protecting your vehicles’ paint finish Applying a polymer paint sealant to your vehicle on a regular basis will assist in reducing minor scratches and paint damage. A typical paint sealant lasts approximately six months to a year, depending on local weather conditions and the cleaning soap that is used in washing the vehicle.

Do not use a wax that beads excessively.

Do not allow paint sealant to come in contact with any nonĆbody (lowĆgloss black) colored trim, such as grained door handles, roof racks, bumpers, side moldings, mirror housings or the windshield cowl area. The paint sealant will "gray" or stain the parts over time.

Cleaning

253

Cleaning

Repairing paint chips Remove particles such as bird droppings, tree sap, insect deposits, tar spots, road salt and industrial fallout before repairing paint chips.

Minor scratches or paint damage from road debris may be repaired using the Ultra Touch Prep and Finishing Kit (F7AZĆ19K507ĆBA), which is available at your authorized Ford, Lincoln or Mercury dealer. This kit contains: • Lacquer TouchĆUp Paint (ALBZĆ19500ĆXXXXA) • Exterior Acrylic Spray Lacquer (ALAZĆ19500ĆXXXXA)

Please note that the part numbers (shown as XXXX above) will vary with your vehicle's specific coloring.

Carefully observe the application instructions on the products.

Cleaning the wheel rims and covers Aluminum wheel rims or covers are coated with a clearcoat paint finish.

Some automatic car washes may cause damage to the finish on your wheel rims or covers. ChemicalĆstrength cleaners, or cleaning chemicals, in combination with brush agitation to remove brake dust and dirt, could wear away the clearcoat finish over time.

254

Do not use hydrofluoric acidĆbased or high causticĆbased wheel cleaners, steel wool, fuels or strong household detergents for soiled wheel rims and covers.

Never apply any cleaning chemical to hot or warm wheel rims or covers.

Clean wheel rims and covers with Detail Wash (ZCĆ3ĆA), which is available from your authorized Ford, Lincoln or Mercury dealer. Spray cleaner on cool wheel rims or covers and allow to set for 2Ć5
minutes. Agitate the area with a sponge and rinse off with plenty of water.

Use Extra Strength Tar and Road Oil Removal (B7AĆ19520ĆAA), available from your authorized Ford, Lincoln or Mercury dealer, in order to remove tar and grease from wheel rims and covers.

Cleaning

255

Cleaning

Cleaning the engine Engines are more efficient when they are clean because grease and dirt buildup keep the engine warmer than normal. When washing: • The engine must be cool to the touch before spraying with water. • Never spray a hot engine with cold water, as damage to the engine block or engine components may occur. • Use caution when using a selfĆserve power washer (1000psi maximum pressure) to clean the engine, as the highĆpressure fluid could penetrate the sealed parts and cause damage. • Never apply anything to any exposed belts in the engine compartment, including the belt dressing.

For general cleaning of the engine and engine compartment, spray Engine Shampoo and Degreaser (FYAZĆ19A536ĆA) on all parts that require cleaning and pressure rinse the area with cool water.

Never wash or rinse the engine while it is running; water in the running engine may cause internal damage.

256

2.0 L SPI Engine

Cleaning

Cover the highlighted areas to prevent water damage when cleaning

257

Cleaning

2.0 L Zetec-E Engine

Cover the highlighted areas to prevent water damage when cleaning

258

Washing non-painted plastic exterior parts Use Detail Wash (ZCĆ3ĆA) for routine cleaning.

If tar or grease spots are present, clean with Extra Strength Tar and Road Oil Removal (B7AĆ19520ĆAA).

Use only approved products to clean plastic parts.

These products are available from your authorized Ford, Lincoln or Mercury dealer.

Washing mirrors, mirror housings and reflective surfaces Do not clean mirrors, mirror housings or reflective surfaces with abrasive materials or a dry cloth.

Use a soft cloth and Detail Wash (ZCĆ3ĆA) mixed with water in order to clean the mirror housing. Use Glass Cleaner (E4AZĆ19C507ĆAA) in order to clean the reflective mirror surface.

Use care when removing ice from outside mirrors as you may damage the reflective surface.

Cleaning

259

Cleaning

Washing the exterior lamps In order to avoid scratching the plastic lamps, do not use dry paper towels, nonĆapproved chemical solvents or abrasive cleaners.

Use a soft cloth and a solution of Triple Clean (EOAZĆ19526ĆAA), mixed properly with water, in order to remove bug residue. If tar or grease spots are present, clean with Extra Strength Tar and Road Oil Removal (B7AĆ19520ĆAA).

Cleaning the windshield, wiper blades and rear window If the wiper does not wipe properly, substances on the windshield, rear window or the wiper blades may be the cause. These may include hot wax treatments used by commercial car washes, tree sap, or other organic contamination.

Do not clean the windshield or rear window glass with abrasives, as they may cause scratches.

Do not use fuel, kerosene, or paint thinner to clean the windshield, rear window or the wiper blades as damage may occur.

260

Clean the outside of the windshield or rear window with a nonĆabrasive cleaner such as Ultra Clear Spray Glass Cleaner (E4AZĆ19C507ĆAA), available from your authorized Ford, Lincoln or Mercury dealer. If after cleaning the glass surface, the water sheets from the glass (e.g., does not bead), then the window is clean.

The windshield, rear window and wiper blades should be cleaned regularly. Wiper blades can be cleaned with isopropyl (rubbing) alcohol or windshield washer solution. Be sure to replace wiper blades when they appear worn or do not function properly.

Cleaning the instrument panel Clean the instrument panel with a damp cloth, then dry with a dry cloth.

Avoid cleaners or polish that increase the gloss of the upper portion of the instrument panel. The dull finish in this area helps protect the driver from undesirable windshield reflection.

Do not use chemical solvents or strong

detergents when cleaning the steering wheel or instrument panel to avoid contamination of the air bag system.

Cleaning

261

Cleaning

Cleaning the instrument cluster lens Wipe the cluster area with a soft, damp cotton towel. Dry the area with a clean, dry towel.

Cleaning seats equipped with side air bags Remove dust and loose dirt with a vacuum cleaner. In order to remove stains and soil, clean with Extra Strength Upholstery Cleaner (E8AZĆ19523ĆAA).

Never saturate the seat covers with any cleaning solution.

Do not use chemical solvents or strong

detergents when cleaning the seat where the side air bag is mounted. Such products could contaminate the side air bag system and affect performance of the side air bag in a collision. The air bag may not function correctly and not provide injury reduction benefits.

Cleaning the interior fabric, carpets and cloth seats Remove dust and loose dirt with a vacuum cleaner. Remove light stains and soil with Extra Strength Upholstery Cleaner (E8AZĆ19523ĆAA).

262

Never saturate the seat covers with cleaning solution.

Do not use household cleaning products or glass cleaners, which can stain and discolor the fabric and affect the flame retardent abilities of the seat materials.

If grease or tar is present on the material, spotĆclean the area first with Spot and Stain Remover (F3AZĆ19521ĆWA). Follow up by recleaning the area with Extra Strength Upholstery Cleaner (E8AZĆ19523ĆAA).

Do not use chemical solvents or strong

detergents when cleaning the steering wheel or instrument panel to avoid contamination of the air bag system.

Cleaning leather seats (if equipped) All Ford, Lincoln and Mercury vehicles with leather seating surfaces have a clear, protective coating over the leather.

To clean the leather seats, simply use a soft cloth with Deluxe Leather and Vinyl Cleaner (F2AZĆ19521ĆWA). Dry the area with a soft cloth.

Cleaning

263

Cleaning

It is recommended that you use the Deluxe Leather Care Kit (F8AZĆ19G253ĆAA), available from your authorized Ford, Lincoln or Mercury dealer. The mild cleaner and special pad available in the kit cleans the leather and maintains its natural beauty. For best results, follow the instructions printed on the cleaner label. Regular cleaning of your leather upholstery helps maintain its resiliency and color.

Do not use household cleaning products, alcohol solutions, solvents or cleaners intended for rubber, vinyl and plastics, or oil/petroleumĆbased leather conditioners. These products may cause premature wearing of the clear, protective coating.

Cleaning the inside windows Use Ultra Clear Spray Glass Cleaner (E4AZĆ19C507ĆAA) for the inside windows if they become fogged.

To clean, use two lintĆfree, soft towels, folded into a padĆshape. Mist the glass completely with cleaner, and use one of the towels to evenly agitate the surface. Use the other towel to remove the residue.

264

Cleaning and maintaining the safety belts Clean the safety belts with Extra Strength Upholstery Cleaner (E8AZĆ19523ĆAA), available from your authorized Ford, Lincoln or Mercury dealer.

Do not use bleach, dye or any other solvent to clean the belts, as these actions may weaken the belt webbing.

Underbody Flush the complete underside of