2016 Ford Fiesta Owners Manual

• Press and hold SET+ or SET-. Release the control when you reach the desired speed.

Canceling the Set Speed Press and release CAN, or tap the brake pedal. The indicator no longer displays in the instrument cluster. The set speed will not be erased. Note: For vehicles with manual transmission, depressing the clutch pedal will also cancel the set speed.

PRINCIPLE OF OPERATION

WARNING

The system does not relieve you of your responsibility to drive with due care and attention.

Cruise control allows you to control your speed using the switches on the steering wheel. You can use cruise control when you exceed approximately 20 mph (30
km/h). USING CRUISE CONTROL

WARNINGS

Do not use cruise control on winding roads, in heavy traffic or when the road surface is slippery. This could

result in loss of vehicle control, serious injury or death.

When you are going downhill, your speed may increase above the set speed. The system will not apply the brakes. Change down a gear to assist the system in maintaining the set speed. Failure to do so could result in loss of vehicle control, serious injury or death.

The cruise controls are on the steering wheel.

140

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

E102679E71340Cruise Control (If Equipped)

Resuming the Set Speed Press and release RES. The indicator displays in the instrument cluster. Switching Cruise Control Off Press and release OFF when the system is in stand by mode or switch the ignition off. Note: You erase the set speed when you switch the system off.

141

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

Driving Aids

Steering Tips If the steering wanders or pulls, check for: • Correct tire pressures. • Uneven tire wear. •

Loose or worn suspension components. Loose or worn steering components. Improper vehicle alignment.

• • Note: A high crown in the road or high crosswinds may also make the steering seem to wander or pull. Adaptive Learning The electronic power steering system adaptive learning helps correct road irregularities and improves overall handling and steering feel. It communicates with the brake system to help operate advanced stability control and accident avoidance systems. Additionally, whenever the battery is disconnected or a new battery installed, you must drive your vehicle a short distance before the system relearns the strategy and reactivates all systems.

STEERING Electric Power Steering WARNINGS

The electric power steering system has diagnostic checks that continuously monitor the system. If a fault is detected, a message displays in the information display. Stop your vehicle as soon as it is safe to do so. Switch the ignition off. After at least 10 seconds, switch the ignition on and watch the information display for a steering system warning message. If a steering system warning message returns, have the system checked by an authorized dealer.

If the system detects an error, you may not feel a difference in the steering, however a serious condition may exist. Obtain immediate service from an authorized dealer, failure to do so may result in loss of steering control.

Your vehicle has an electric power steering system. There is no fluid reservoir. No maintenance is required. If your vehicle loses electrical power while you are driving, electric power steering assistance is lost. The steering system still operates and you can steer your vehicle manually. Manually steering your vehicle requires more effort. Extreme continuous steering may increase the effort required for you to steer your vehicle. This increased effort prevents overheating and permanent damage to the steering system. You do not lose the ability to steer your vehicle manually. Typical steering and driving maneuvers allow the system to cool and return to normal operation.

142

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

Load Carrying

REAR UNDER FLOOR STORAGE (If Equipped) Adjustable Load Floor

CARGO NETS (If Equipped) Installing and Removing the Cargo Net Installing the Cargo Net

1. Raise the rear outer head restraints. See Head Restraints (page 103). 2. Attach the top securing clips to the

head restraint outer posts.

3. Attach the bottom securing clips to the

anchor points.

Removing the Cargo Net 1. Raise the rear outer head restraints. See Head Restraints (page 103).

2. Detach the top and bottom securing

clips.

LUGGAGE COVERS (If Equipped)

WARNING

Do not place objects on the luggage cover.

Upper position Lower position

The load floor can be placed in either position on shelves located at the rear of the luggage compartment trim.

You can hold the load floor open. Use the stoppers located at the side of the luggage compartment to hold the floor up.

143

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

E159476BAE157606E156757Load Carrying

Removing the Cover

LOAD LIMIT Vehicle Loading - with and without a Trailer This section will guide you in the proper loading of your vehicle, trailer or both, to keep your loaded vehicle weight within its design rating capability, with or without a trailer. Properly loading your

vehicle will provide maximum return of vehicle design performance. Before loading your vehicle, familiarize yourself with the following terms for determining your vehicle’s weight ratings, with or without a trailer, from the vehicle’s Tire Label or Safety Compliance Certification Label: Base Curb Weight - is the weight of the vehicle including full fluids and all standard equipment. It does not include passengers, cargo, or optional equipment. Vehicle Curb Weight - is the weight of your new vehicle when you picked it up from your authorized dealer plus any aftermarket equipment.

Payload - is the combined weight of cargo and passengers that the vehicle is carrying. The maximum payload for your vehicle can be found on the Tire Label on the B-Pillar or the edge of the driver

door (vehicles exported outside the US and Canada may not have a Tire Label). Look for “THE COMBINED WEIGHT OF OCCUPANTS AND CARGO SHOULD NEVER EXCEED XXX

144

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

E174241132E143816PAYLOADLoad Carrying

Example only:

kg OR XXX lb.” for maximum payload. The payload listed on the Tire Label is the maximum payload for the vehicle as built by the assembly plant. If you install any aftermarket or authorized-dealer installed equipment on the vehicle, you must subtract the weight of the equipment from the payload listed on the Tire Label in order to determine the new payload.

WARNING

The appropriate loading capacity of your vehicle can be limited either by volume capacity (how much space is available) or by payload capacity (how much weight the vehicle should carry). Once you have reached the maximum payload of your vehicle, do not add more cargo, even if there is space available. Overloading or improperly loading your vehicle can contribute to loss of vehicle control and vehicle rollover.

145

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

E210944E210945E143817CARGOLoad Carrying

Cargo Weight - includes all weight added to the Base Curb Weight, including cargo and optional equipment. When towing, trailer tongue load or king pin weight is also part of cargo weight. GAW (Gross Axle Weight) - is the total weight placed on each axle (front and rear) including vehicle curb weight and all payload. GAWR (Gross Axle Weight Rating) - is the maximum allowable weight that can be carried by a single axle (front or rear). These numbers are shown on the Safety Compliance

Certification Label. The label shall be affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver's seating position. The total load on each axle must never exceed its Gross Axle Weight Rating. Note: For trailer towing information refer to the RV and Trailer Towing Guide available at an authorized dealer.

GVW (Gross Vehicle Weight) - is the Vehicle Curb Weight, plus cargo, plus passengers. GVWR (Gross Vehicle Weight Rating) - is the maximum allowable weight of the fully loaded vehicle (including all options, equipment, passengers and cargo). It is shown on the

Safety Compliance Certification Label. The label shall be affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver's seating position. The Gross Vehicle Weight must never exceed the Gross Vehicle Weight Rating.

146

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

E143818GVWLoad Carrying

Example only:

WARNING

Exceeding the Safety Compliance Certification

Label vehicle weight rating limits could result in substandard vehicle handling or performance, engine, transmission and/or structural damage, serious damage to the vehicle, loss of control and personal injury.

147

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

E198828E143819GCWGVWLoad Carrying

GCW (Gross Combined Weight) - is the Gross Vehicle Weight plus the weight of the fully loaded trailer. GCWR (Gross Combined Weight Rating) - is the maximum allowable weight of the vehicle and the loaded trailer, including all cargo and passengers, that the vehicle can handle without risking damage. (Important: The towing vehicle’s braking system is rated for operation at Gross Vehicle Weight Rating, not at Gross Combined Weight Rating.) Separate functional brakes should be used for safe control of towed vehicles and for trailers where the Gross Combined Weight of the towing vehicle plus the trailer exceed the Gross Vehicle Weight Rating of the towing vehicle. The Gross Combined Weight must never exceed the Gross Combined Weight Rating. Maximum Loaded Trailer Weight - is the highest possible weight of a fully loaded trailer the vehicle can tow. It assumes a vehicle with mandatory options, driver and front passenger weight (150 pounds [68 kilograms] each), no cargo weight (internal or external) and a tongue load of 10–15% (conventional trailer) or king pin weight of 15–25% (fifth wheel trailer). Consult an authorized dealer (or the RV and Trailer Towing Guide available at an authorized dealer) for more detailed information.

Tongue Load or Fifth Wheel King Pin Weight - refers to the amount of the weight that a trailer pushes down on a trailer hitch. Examples: For a 5000 pound (2268 kilogram) conventional trailer, multiply 5000 by 0.10 and 0.15 to obtain a proper tongue load range of 500 to 750 pounds (227 to 340 kilograms). For an 11500 pound (5216 kilogram) fifth wheel trailer, multiply by 0.15 and 0.25 to obtain a proper king pin load range of 1725 to 2875 pounds (782 to 1304 kilograms). WARNINGS

Do not exceed the GVWR or the GAWR specified on the Safety Compliance Certification Label.

Do not use replacement tires with lower load carrying capacities than the original tires because they may lower the vehicle’s GVWR and GAWR limitations. Replacement tires with a higher limit than the original tires do not increase the GVWR and GAWR limitations.

Exceeding any vehicle weight rating limitation could result in serious damage to the vehicle and/or personal injury.

Steps for determining the correct load limit:

148

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

Load Carrying

*Suppose your vehicle has a 1400-pound (635-kilogram) cargo and luggage capacity. You decide to go golfing. Is there enough load capacity to carry you, four of your friends and all the golf bags? You and four friends average 220
pounds (99 kilograms) each and the golf bags weigh approximately 30 pounds (13.5 kilograms) each. The calculation would be: 1400 - (5 x 220) - (5 x 30) = 1400 - 1100
- 150 = 150 pounds. Yes, you have enough load capacity in your vehicle to transport four friends and your golf bags. In metric units, the calculation would be: 635
kilograms - (5 x 99 kilograms) - (5 x 13.5 kilograms) = 635 - 495 - 67.5 = 72.5 kilograms. *Suppose your vehicle has a 1400-pound (635-kilogram) cargo and luggage capacity. You and one of your friends decide to pick up cement from the local home improvement store to finish that patio you have been planning for the past two years. Measuring the inside of the vehicle with the rear seat folded down, you have room for twelve 100-pound (45-kilogram) bags of cement. Do you have enough load capacity to transport the cement to your home? If you and your friend each weigh 220 pounds (99 kilograms), the calculation would be: 1400 - (2 x 220) - (12 x 100) = 1400 - 440
- 1200 = - 240 pounds. No, you do not have enough cargo capacity to carry that much weight. In metric units, the calculation would

1. Locate the statement "The

combined weight of occupants and cargo should never exceed XXX kg or XXX lb." on your vehicle’s placard.

2. Determine the combined weight of the driver and passengers that will be riding in your vehicle.

3. Subtract the combined weight

of the driver and passengers from XXX kg or XXX lb.

4. The resulting figure equals the available amount of cargo and luggage load capacity. For example, if the “XXX” amount equals 1,400 lb. and there will be five 150 lb. passengers in your vehicle, the amount of available cargo and luggage load capacity is 650 lb. (1400-750 (5 x 150) = 650 lb.)

5. Determine the combined

weight of luggage and cargo being loaded on the vehicle. That weight may not safely exceed the available cargo and luggage load capacity calculated in Step 4. If your vehicle will be towing a trailer, load from your trailer will be transferred to your vehicle. Consult this manual to determine how this reduces the available cargo and luggage load capacity of your vehicle.

6.

The following gives you a few examples on how to calculate the available amount of cargo and luggage load capacity:

149

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

Load Carrying

be: 635 kilograms - (2 x 99
kilograms) - (12 x 45 kilograms) = 635 - 198 - 540 = -103 kilograms. You will need to reduce the load weight by at least 240 pounds (104 kilograms). If you remove three 100-pound (45-kilogram) cement bags, then the load calculation would be: 1400 - (2 x 220) - (9 x 100) = 1400 - 440 - 900 = 60 pounds. Now you have the load capacity to transport the cement and your friend home. In metric units, the calculation would be: 635 kilograms - (2 x 99
kilograms) - (9 x 45 kilograms) = 635 - 198 - 405 = 32 kilograms. The above calculations also assume that the loads are positioned in your vehicle in a manner that does not overload the Front or the Rear Gross Axle Weight Rating specified for your vehicle on the Safety Compliance Certification Label. The label shall be affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver's seating position.

150

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

Towing

TOWING A TRAILER WARNING

Your vehicle is not approved for trailer towing.

TRANSPORTING THE VEHICLE

If you need to have your vehicle towed, contact a professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider.

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

It is recommended that your vehicle be towed with a wheel lift and dollies or flatbed equipment. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. If the vehicle is towed incorrectly, or by any other means, vehicle damage may occur. Ford Motor Company produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle. You can tow your vehicle from the front with wheel lift equipment to raise the front wheels off the ground. We recommend that you place the rear wheels on a dolly to prevent damage to the rear of your vehicle. You can tow your vehicle from the rear with wheel lift equipment. Note: You must place the front wheels on a dolly to prevent damage to the transmission. TOWING THE VEHICLE ON FOUR WHEELS Emergency Towing If your vehicle is disabled without access to wheel dollies, a car-hauling trailer, or a flatbed transport vehicle it can be flat-towed with all wheels on the ground. You may do this under the following conditions: •

Your vehicle is facing forward so that it is towed in a forward direction. The transmission gear shift lever is placed in position N. If the transmission gear shift lever cannot be moved to position N, it may need to be overridden. See Transmission (page 123).

•

151

E143886Towing

3. Press the brake pedal, then move the

gearshift to the neutral position.

4. Wait for a message indicating that the transmission is ready in the information and entertainment display, then switch the ignition off and release the brake pedal.

5. Disconnect the negative (black) cable from the battery. The anti-theft system is disabled until the battery cable is reconnected. See Changing the 12V Battery (page 186).

Note: The maximum towing speed is 70
mph (113 km/h). Note: There is no limit on towing distance. After towing, start the engine within 15
minutes of reconnecting the battery cable. See Changing the 12V Battery (page 186). Vehicles with an Automatic Transmission - with Keyless Starting Note: There must be battery power to properly move the transmission’s internal components to neutral in step 3. Also, moving the gearshift to the neutral position without first turning the ignition to the on II position limits the towing capability to 35
mph (56 km/h) and 50 miles (80
kilometers). 1. Release the parking brake. 2. Switch the ignition on by pressing the keyless start button, but do not apply the brake pedal.

3. Press the brake pedal, then move the

gearshift to the neutral position. Release the brake pedal.

4. Wait for a message indicating that the transmission is ready in the information and entertainment display, then switch the ignition off by pressing the keyless start button.

• Maximum speed is 35 mph (56 km/h). • Maximum distance is 50 miles (80

kilometers).

Recreational Towing Note: Put your climate control system in recirculated air mode to prevent exhaust fumes from entering the vehicle. Follow these guidelines if you have a need for recreational (RV) towing. An example of recreational towing would be towing your vehicle behind a motorhome. These guidelines are designed to ensure that your transmission is not damaged. Vehicles with a Manual Transmission Your vehicle can be towed with all four wheels on the ground or with the front wheels off the ground by using a tow dolly. If you are using a tow dolly follow the instructions specified by the equipment provider. If you tow your vehicle with all wheels on the ground, follow these instructions: 1. Tow only with your vehicle in the

forward direction. Release the parking brake.

2. Place the transmission in neutral. Note: Do not exceed 70 mph (113 km/h) when towing your vehicle. Vehicles with an Automatic Transmission - with Ignition Switch Note: There must be battery power to properly move the transmission’s internal components to neutral in step 3. Also, moving the gearshift to the neutral position without first turning the ignition to the on II position limits the towing capability to 35
mph (56 km/h) and 50 miles (80
kilometers). 1. Release the parking brake. 2. Switch the ignition to the on (II)

position.

152

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

Towing

5. Disconnect the negative (black) cable

from the battery. The door key is needed to lock and unlock doors when the battery cable is disconnected. Also, the anti-theft system is disabled until the battery cable is reconnected. See Changing the 12V Battery (page 186).

Note: The maximum towing speed is 70
mph (113 km/h). Note: There is no limit on towing distance. After towing, start the engine within 15
minutes of reconnecting the battery cable. See Changing the 12V Battery (page 186).

153

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

Driving Hints

BREAKING-IN You need to break in new tires for approximately 300 miles (480
kilometers). During this time, your vehicle may exhibit some unusual driving characteristics. Avoid driving too fast during the first 1000
miles (1600 kilometers). Vary your speed frequently and change up through the gears early. Do not labor the engine. Do not tow during the first 1000 miles (1600 kilometers). ECONOMICAL DRIVING Fuel economy is affected by several things such as how you drive, the conditions you drive under and how you maintain your vehicle. There are some things to keep in mind that may improve your fuel economy: • Accelerate and slow down in a smooth,

moderate fashion.

• Drive at steady speeds. • Anticipate stops; slowing down may

eliminate the need to stop.

• Combine errands and minimize

stop-and-go driving(When running errands, go to the furthest destination first and then work your way back home).

• Close the windows for high-speed

driving.

• Drive at reasonable speeds. •

Keep the tires properly inflated and use only the recommended size.

• Use the recommended engine oil. • Perform all regularly scheduled

maintenance.

There are also some things you may want to avoid doing because they reduce your fuel economy: • Avoid sudden or hard accelerations. • Avoid revving the engine before turning

off the car.

• Avoid long idle periods. • Do not warm up your vehicle on cold

mornings.

• Reduce the use of air conditioning and

heat.

• Avoid using speed control in hilly

terrain.

• Do not rest your foot on the brake

pedal while driving.

• Avoid carrying unnecessary weight. • Avoid adding particular accessories to

your vehicle (e.g. bug deflectors, rollbars/light bars, running boards, ski racks).

• Avoid driving with the wheels out of

alignment.

DRIVING THROUGH WATER

WARNING

Do not drive through flowing or deep water as you may lose control of your vehicle.

Note: Driving through standing water can cause vehicle damage. Note: Engine damage can occur if water enters the air filter. Before driving through standing water, check the depth. Never drive through water that is higher than the bottom of the front rocker area of your vehicle.

154

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

Driving Hints

WARNINGS

Always make sure that the floor mats are properly attached to the retention posts in the carpet that are supplied with your vehicle. Floor mats must be properly secured to both retention posts to make sure mats do not shift out of position.

Never place floor mats or any other covering in the vehicle foot well that cannot be properly secured to

prevent them from moving and interfering with the pedals or the ability to control the vehicle.

Never place floor mats or any other covering on top of already installed floor mats. Floor mats should always rest on top of vehicle carpeting surface and not another floor mat or other covering. Additional floor mats or any other covering will reduce the pedal clearance and potentially interfere with pedal operation. Check attachment of floor mats on a regular basis. Always properly reinstall and secure floor mats that

have been removed for cleaning or replacement.

Always make sure that objects cannot fall into the driver foot well while the vehicle is moving. Objects that are loose can become trapped under the pedals causing a loss of vehicle control. Failure to properly follow floor mat installation or attachment instructions can potentially cause

interference with pedal operation causing a loss of vehicle control.

When driving through standing water, drive very slowly and do not stop your vehicle. Your brake performance and traction may be limited. After driving through water and as soon as it is safe to do so: •

Lightly press the brake pedal to dry the brakes and to check that they work.

• Check that the horn works. • Check that the exterior lights work. •

Turn the steering wheel to check that the steering power assist works.

FLOOR MATS

WARNINGS

Always use floor mats that are designed to fit the foot well of your vehicle. Only use floor mats that

leave the pedal area unobstructed. Only use floor mats that are firmly secured to retention posts so that they cannot slip out of position and interfere with the pedals or impair safe operation of your vehicle in other ways.

Pedals that cannot move freely can cause loss of vehicle control and increase the risk of serious personal

injury.

155

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

E176360Driving Hints

To install floor mats, position the floor mat so that the eyelet is over the retention post and press down to lock in. To remove the floor mat, reverse the installation procedure.

156

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

E142666Roadside Emergencies

ROADSIDE ASSISTANCE Vehicles Sold in the United States: Getting Roadside Assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: • •

24 hours a day, seven days a week. For the coverage period listed on the Roadside Assistance Card included in your Owner's Manual portfolio.

Roadside Assistance covers: • A flat tire change with a good spare, if

provided with the vehicle (except vehicles supplied with a tire inflation kit). Battery jump start. Lock-out assistance (key replacement cost is the customer's responsibility). Fuel delivery — independent service contractors, if not prohibited by state, local or municipal law, shall deliver up to 2 gal (7.6 L) of gasoline or 5 gal (18.9 L) of diesel fuel to a disabled vehicle. Roadside Assistance limits fuel delivery service to two no-charge occurrences within a 12-month period.

• Winch out — available within 100 ft

(30.5 m) of a paved or county maintained road, no recoveries. Towing — independent service contractors, if not prohibited by state, local or municipal law, shall tow Ford eligible vehicles to an authorized dealer within 35 mi (56 km) of the disablement location or to the nearest

• •

•

•

authorized dealer. If a member requests a tow to an authorized dealer that is more than 35 mi (56 km) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 mi (56 km).

Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible vehicle requires service at the nearest authorized dealer. If the towing vehicle is operational but the trailer is not, then the trailer does not qualify for any roadside services. Vehicles Sold in the United States: Using Roadside Assistance Complete the roadside assistance identification card and place it in your wallet for quick reference. This card is in the owner's information portfolio in the glove compartment. United States Ford vehicle customers who require Roadside Assistance, call 1-800-241-3673. If you need to arrange roadside assistance for yourself, Ford Motor Company reimburses a reasonable amount for towing to the nearest dealership within 35 mi (56 km). To obtain reimbursement information, United States Ford vehicle customers call 1-800-241-3673. Customers need to submit their original receipts. Vehicles Sold in Canada: Getting Roadside Assistance Canadian customers who require roadside assistance, call 1-800-665-2006. Vehicles Sold in Canada: Using Roadside Assistance For your convenience, you may complete the roadside assistance identification card found in the centerfold of your warranty guide and retain for future reference.

157

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

Roadside Emergencies

The hazard warning button is located on the instrument panel. Use it when your vehicle is

creating a safety hazard for other motorists. • Press the button to turn on the hazard

warning function, and the front and rear direction indicators will flash.

• Press the button again to turn them

off.

FUEL SHUTOFF

WARNING

Failure to inspect and, if necessary, repair fuel leaks after a collision may increase the risk of fire and serious injury. Ford Motor Company recommends that the fuel system be inspected by an authorized dealer after any collision.

In the event of a moderate to severe collision, this vehicle includes a fuel pump shutoff feature that stops the flow of fuel to the engine. Not every impact will cause a shutoff. Should your vehicle shut off after a collision, you may restart your vehicle. For vehicles equipped with a key system: 1. Switch off the ignition. 2. Switch on the ignition. 3. Repeat Steps 1 and 2 to re-enable the

fuel pump.

For vehicles equipped with a push button start system: 1. Press the START/STOP button to

switch off the ignition.

2. Press the brake pedal and press the

START/STOP button to switch on the ignition.

Canadian roadside coverage and benefits may differ from the U.S. coverage. If you require more information, please refer to the coverage section of your warranty guide, call us in Canada at 1-800-665-2006, or visit our website at www.ford.ca. Sykes Assistance Services Corporation administers the Roadside Assistance program. You must receive covered services in Canada or the continental United States. Coverage extends to vehicles that use public, non-seasonal, annually traveled roadways. Roadside Assistance coverage does not extend to vehicles involved in cross-country driving, logging, autocross and any other form of off-road use. Well maintained roads and surfaces help ensure safe travel for the supplier, and allow their representatives to perform service as per the standard operating procedures. In Remote Locations If our supplier cannot take your vehicle by road to the nearest authorized dealership, transportation by rail or water may be necessary. The program covers a tow to the dock or rail terminal and also to the dealership at the end of the trip. For rail or water transportation, however, contact your authorized dealer to confirm if you are eligible for additional coverage before you authorize or pay for the service. Call Ford Roadside Assistance at 1-800-665-2006 for additional information. HAZARD WARNING FLASHERS Note: If used when the vehicle is not running, the battery will lose charge. There may be insufficient power to restart your vehicle.

158

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

Roadside Emergencies

Preparing Your Vehicle Do not attempt to push-start your automatic transmission vehicle. Note: Attempting to push-start a vehicle with an automatic transmission may cause transmission damage. Note: Use only a 12-volt supply to start your vehicle. Note: Do not disconnect the battery of the disabled vehicle as this could damage the vehicle electrical system. Park the booster vehicle close to the hood of the disabled vehicle, making sure the two vehicles do not touch. Connecting the Jumper Cables

WARNINGS

Do not attach the cables to fuel lines, engine rocker covers, the intake manifold or electrical components as grounding points. Stay clear of moving parts. To avoid reverse polarity connections, make sure that you correctly identify the positive (+) and negative (-) terminals on both the disabled and booster vehicles before connecting the cables.

Do not attach the end of the positive cable to the studs or L-shaped eyelet located above the positive (+)

terminal of your vehicle’s battery. High current may flow through and cause damage to the fuses.

Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped.

A spark may cause an explosion of the gases that surround the battery.

Note: In the illustration, the bottom vehicle represents the booster vehicle.

3. Remove your foot from the brake pedal and press the START/STOP button to switch off the ignition.

4. You can either attempt to start the engine by pressing the brake pedal and the START/STOP button, or switch on the ignition only by pressing the START/STOP button without pressing the brake pedal. Both ways re-enable the fuel system.

Note: When you try to restart your vehicle after a fuel shutoff, the vehicle makes sure that various systems are safe to restart. Once your vehicle determines that the systems are safe, then the vehicle will allow you to restart. Note: In the event that your vehicle does not restart after your third attempt, contact an authorized dealer. JUMP STARTING THE VEHICLE

WARNINGS

Batteries normally produce explosive gases which can cause personal injury. Therefore, do not allow

flames, sparks or lighted substances to come near the battery. When working near the battery, always shield your face and protect your eyes. Always provide correct ventilation.

Keep batteries out of reach of children. Batteries contain sulfuric acid. Avoid contact with skin, eyes or

clothing. Shield your eyes when working near the battery to protect against possible splashing of acid solution. In case of acid contact with skin or eyes, flush immediately with water for a minimum of 15 minutes and get prompt medical attention. If acid is swallowed, call a physician immediately.

Use only adequately sized cables with insulated clamps.

159

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

Roadside Emergencies

Jump Starting 1. Start the engine of the booster vehicle and rev the engine moderately, or press the accelerator gently to keep your engine speed between 2000 and 3000
RPM, as shown in your tachometer.

2. Start the engine of the disabled vehicle. 3. Once the disabled vehicle has been

started, run both vehicle engines for an additional three minutes before disconnecting the jumper cables. Removing the Jumper Cables Remove the jumper cables in the reverse order that they were connected.

1. Connect the positive (+) jumper cable

to the positive (+) terminal of the discharged battery.

2. Connect the other end of the positive (+) cable to the positive (+) terminal of the booster vehicle battery.

3. Connect the negative (-) cable to the

negative (-) terminal of the booster vehicle battery.

4. Make the final connection of the

negative (-) cable to an exposed metal part of the stalled vehicle's engine, away from the battery and the fuel injection system, or connect the negative (-) cable to a ground connection point if available.

160

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

1. Remove the negative (-) jumper cable

from the disabled vehicle.

4213E1426644132E142665Roadside Emergencies

2. Remove the jumper cable on the

negative (-) terminal of the booster vehicle battery.

3. Remove the jumper cable from the positive (+) terminal of the booster vehicle battery.

4. Remove the jumper cable from the positive (+) terminal of the disabled vehicle battery.

5. Allow the engine to idle for at least one

minute.

161

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

Customer Assistance

These are some of the items that can be found online: • U.S. dealer locator by Dealer Name,

City/State or Zip Code.

Ford Extended Service Plans. Ford Genuine Accessories. Service specials and promotions.

• Owner Manuals. • Maintenance Schedules. • Recalls. • • • In Canada: Mailing address Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone 1-800-565-3673 (FORD) Online www.ford.ca Twitter @FordServiceCA (English Canada) @FordServiceQC (Quebec) Additional Assistance If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing authorized dealer. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. If you require assistance or clarification on Ford Motor Company policies, please contact the Ford Customer Relationship Center.

3.

2.

GETTING THE SERVICES YOU NEED Warranty repairs to your vehicle must be performed by an authorized dealer. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction. Please note that certain warranty repairs require special training and equipment, so not all authorized dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another authorized dealer. A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft® parts, or remanufactured or other parts that are authorized by Ford. Away From Home If you are away from home when your vehicle needs service, contact the Ford Customer Relationship Center or use the online resources listed below to find the nearest authorized dealer. In the United States: Mailing address Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
Telephone 1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) Online Additional information and resources are available online at www.fordowner.com

162

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

Customer Assistance

California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18
months of ownership of a new vehicle or the first 18000 miles (29 000 km), whichever occurs first: 1. Two or more repair attempts are made on the same non-conformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR

3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time).

In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126
You are required to submit your warranty dispute to BBB AUTO LINE before asserting in court any rights or remedies conferred by California Civil Code Section 1793.22(b). You are also required to use BBB AUTO LINE before exercising rights or seeking remedies created by the Federal Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek redress by pursuing rights and remedies not created by California Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is not required by those statutes.

•

In order to help us serve you better, please have the following information available when contacting a Customer Relationship Center: • Vehicle Identification Number. •

Your telephone number (home and business). The name of the authorized dealer and city where located. The vehicle’s current odometer reading.

• In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states. In the United States, a warranty dispute must be submitted to the BBB AUTO LINE before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle.

163

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

Customer Assistance

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined earlier in this chapter in the Getting the Services you need section, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts – mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement is not reached during mediation or you do not want to participate in mediation, and if your claim is eligible, you may participate in the arbitration process. An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing. Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file your claim with the BBB. You are not bound by the decision, and may reject the decision and proceed to court where all findings of the BBB Auto Line dispute, and decision, are admissible in the court action. Should you choose to accept the BBB AUTO LINE decision, Ford is then bound by the decision, and must comply with the decision within 30 days of receipt of your acceptance letter. BBB AUTO LINE Application: Using the information provided below, please call or write to request a program application. You will be asked for your name and address, general information about your new vehicle, information about your warranty concerns, and any steps you have

already taken to try to resolve them. A Customer Claim Form will be mailed that will need to be completed, signed and returned to the BBB along with proof of ownership. Upon receipt, the BBB will review the claim for eligibility under the Program Summary Guidelines. You can get more information by calling BBB AUTO LINE at 1-800-955-5100, or writing to: BBB AUTO LINE 3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be requested by calling the Ford Motor Company Customer Relationship Center at 1-800-392-3673. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at any time without notice and without obligation. UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straight forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings.

164

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

Customer Assistance

In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding on both you and Ford of Canada. CAMVAP services are available in all Canadian territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685
or visit www.camvap.ca. GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact our Customer Relationship Center. The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company or Ford of Canada is not responsible for any damage caused by use of improper fuel. Using leaded fuel may also result in difficulty importing your vehicle back into the United States.

If your vehicle must be serviced while you are traveling or living in Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands, Central America, the Caribbean, and Israel, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected] For customers in Guam, the Commonwealth of the Northern Mariana Islands (CNMI), America Samoa, and the U.S. Virgin Islands, please feel free to call our Toll-Free Number: (800) 841-FORD (3673). If your vehicle must be serviced while you are traveling or living in Puerto Rico, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (800) 841-FORD (3673) FAX: (313) 390-0804
Email: [email protected] www.ford.com.pr If your vehicle must be serviced while you are traveling or living in the Middle East, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact:

165

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

Customer Assistance

Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST Helm, Incorporated can also be reached by their website: www.helminc.com (Items in this catalog may be purchased by credit card, check or money order.) Obtaining a French Owner’s Manual French Owner’s Manual can be obtained from your authorized dealer or by contacting Helm, Incorporated using the contact information listed previously in this section. REPORTING SAFETY DEFECTS (U.S. ONLY)

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company.

FORD MOTOR COMPANY Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Ford: 80004443673
Lincoln: 80004441067
If calling from the UAE: 80004441066
If calling from the Kingdom of Saudi Arabia: 8008443673
If calling from Kuwait: 22280384
FAX: +971 4 3327266
Email: [email protected] www.me.ford.com If you buy your vehicle in North America and then relocate to any of the above locations, register your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations & Global Growth Initiatives by emailing [email protected]. If you are in another foreign country, contact the nearest authorized dealer. In the event your inquiry is unresolved, communicate your concern with the dealership’s Sales Manager, Service Manager or Customer Relations Manager. If you require additional assistance or clarification, please contact the respective Customer Relationship Center as previously listed. Customers in the U.S. should call 1-800-392-3673. ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio, contact Helm, Incorporated at: HELM, INCORPORATED 47911 Halyard Drive Plymouth, Michigan 48170
Attention: Customer Service

166

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

E142557Customer Assistance

If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator

1200 New Jersey Avenue, Southeast Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from http://www.safercar.gov. REPORTING SAFETY DEFECTS (CANADA ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada.

Transport Canada Contact Information http://www.tc.gc.ca/eng/roadsafety/menu.htm 1–800–333–0510

Website Phone

167

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

Fuses

FUSE SPECIFICATION CHART Engine Compartment Fuse Box

4-door and 5-door

Fuse

Fuse rating

Circuits protected

F1

40A 60A

Anti-lock brake system module. Stability assist.

168

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

E206972E206971Fuses

Fuse

Fuse rating

Circuits protected

F2

F3

F4

F5

F6

F7
F8

F9

F10

F11

F14
F15
F16
F17
F18
F19
F20

F21

F22

F23

40A 60A 60A

20A

40A

7.5A

15A

15A

30A

7.5A 10A 15A

15A

Anti-lock brake system module. Engine cooling fan relay.

High speed engine cooling fan relay.5
Passenger compartment fuse box. Body control module. Door locks. Not used. Blower motor relay. Blower motor. Not used. Not used. Foglamp relay coil. High beam relay coil. Body control module. Right-hand side exterior lighting. Body control module. Left-hand side exterior lighting. Not used. Not used. Not used. Not used. Not used. Fuel injectors. Not used.

Mass air flow sensor.2
Fuel injector driver. Powertrain control module. Camshaft sensor. Heated exhaust gas oxygen sensors.

169

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

Fuses

Fuse

Fuse rating

Circuits protected

F24

F25

F26

F27
F28
F29
F30
F31
F32
F33

F34

F35

F36

F37

F38

F39

F40

15A

20A

10A

7.5A

15A

60A 60A 40A

60A 40A

30A

30A

20A

15A

Ignition coil.3

Ignition coil.2
Variable cam timing 1. Variable cam timing 2. Canister purge valve. R5, R6 and R7 relay coil.

ECSS system.4

Active grill shutter.1
Water pump.1
Air conditioning.1
Not used. Not used. Not used. Not used. Not used. Passenger compartment fuse box. Power windows.

Transmission control module.6

High speed engine cooling fan.1
Stability assist/anti-lock brake system valve.. Starter inhibit relay. Starter motor solenoid. Heated rear window. Heated mirrors. Body control module. Battery saver. Body control module. Direction indicators. Not used.

170

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

Fuses

Fuse F41

F42

F48
F49
F55
F56

Fuse rating

Circuits protected

10A

7.5A

10A 10A 10A 10A

Air condition clutch solenoid. Powertrain control module. Transmission control module. Canister vent valve. Left-hand fog lamp. Right-hand fog lamp. Left-hand high beam. Right-hand high beam.

1 1.0L EcoBoost. 2 1.0L and 1.6L EcoBoost. 31.6L Sigma. 4 1.6L Flex-fuel. 51.6L Ecoboost. 66-Speed PowerShift Transmission.

Relay R12
R13
R43
R44
R45
R46
R47
R50
R51
R52
R53

Circuits switched

Powertrain control module relay. High beam relay. Not used. Foglamp relay. Air conditioning clutch relay. Not used. Fuel pump relay.

High speed cooling fan.1
Starter inhibit relay. Blower motor relay. Not used.

171

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

Fuses

Relay R54
R57

Circuits switched

Reversing lamp. Engine cooling fan relay.

1 1.0L and 1.6L EcoBoost.

Passenger Compartment Fuse Box This fuse box is located behind the glove box. Open the glove box and empty the contents. Press the sides inwards and swivel the glove box downward.

172

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

Fuses

173

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

E156756Fuse F1

F2

F3

F4

F5
F6

F7

F8

F9

F10

F11
F12
F13

F14

F15

F16

F17
F18
F19
F20

F21

Fuses

Fuse rating

Circuits protected

15A

7.5A

7.5A

7.5A

15A 10A

7.5A

7.5A

20A

15A

20A 7.5A 15A

20A

15A

5A

15A 10A 7.5A 10A

7.5A

Ignition switch. Auto-dimming interior mirror. Autowipers. Heater relay control. Instrument cluster. Passenger airbag deactivation indicator. Passenger sensing system. On-board diagnostics connector. Reversing lamps. Instrument panel. Information and entertainment display. Moonroof. Remote keyless entry. Remote keyless starting. Audio unit. SYNC module. Windshield wipers. Climate control. Rear window wiper. Remote keyless entry. Remote keyless starting. Windshield wipers. Exterior mirrors. Power windows. Heated seats. Brake lamp. Instrument cluster. Airbags Electronic power assist steering. Instrument cluster.

174

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

Fuses

Fuse

Fuse rating

Circuits protected

Ignition. Windshield wipers. Passive anti-theft system. Transmission control unit. Powertrain control module. Anti-lock brake system. Stability assist. Transmission control unit. Audio unit. Exterior mirrors. Central locking system. Not used. Not used. Not used. Not used. Power windows. Battery back-up sounder. Auxiliary power points. Power windows. Moonroof. Not used.

7.5A

7.5A 7.5A 7.5A 7.5A

30A 20A 20A 30A 20A

F22

F23
F24
F25
F26
F27
F28
F29
F30
F31
F32
F33
F34
F35
F36

Relay

R1
R2
R3
R4
R5
R6

Circuits switched

Ignition relay. Not used. Not used. Driver heated seat. Passenger heated seat. Remote keyless starting.

175

Fiesta (CCT) Canada/United States of America, enUSA, First Printing

Fuses

Relay R7
R8
R9

Circuits switched

Remote keyless starting. Battery back-up sounder. Accessory delay.

CHANGING A FUSE Fuses

WARNING

Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage rating can cause severe wire damage and could start a fire.

If electrical components in the vehicle are not working, a fuse may have blown. Blown fuses are identified by a broken wire within the fuse. Check the appropriate fuses before replacing any electrical components.

Standard Fuse Amperage Rating and Color

Color

Fuse rating

Micro fuses

Dual micro fuses

M-type fuses

J-type fuses

5A 7.5A 10A 15A 20A 25A 30A 40A 50A 60A

Tan Brown Red Blue Yellow White Green

Grey