2014 Ford Fiesta Owners Manual

for more than three seconds will limit engine rpm, which may result in difficulty maintaining speed in traffic and could lead to serious injury.

128

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

E99067Transmission

Manual shift up Manual shift down

Press the button on the front of the transmission selector lever to change to each position. The transmission selector lever position will be shown in the information display. P (Park)

WARNINGS

You must only select park when your vehicle is stationary. Selecting park when your vehicle is moving will

damage the transmission and may lead to an accident or injury.

You must move the transmission selector lever to position park and fully apply the parking brake before you leave your vehicle. Failure to leave your vehicle securely parked may lead to an accident or injury.

With the transmission selector lever in park, power is not transmitted to the drive wheels and the transmission is locked, your vehicle will not move. You can start the engine with the transmission selector lever in park. Note: An audible warning will sound if you open the driver's door and you have not moved the transmission selector lever to park. R (Reverse)

WARNING

You must only select reverse when your vehicle is stationary and the engine is at idle speed. Selecting

reverse when your vehicle is moving or at a high engine speed may damage the transmission or lead to an accident or injury.

Note: When you switch the ignition off, the transmission will carry out a series of checks. You may hear slight clicking sounds. This is normal. We have designed your vehicle to improve fuel economy by reducing fuel usage compared to a traditional torque converter automatic transmission. When you take your foot off the accelerator pedal and your vehicle begins to slow down, this can feel like a light to medium braking sensation. Selector Lever Positions

WARNING

You must press the brake pedal to apply the brakes before moving the transmission selector lever. Failure to keep the brakes applied until you are ready to move off may lead to an accident or injury.

Park Reverse Neutral Drive Sport mode or manual shifting

129

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

E161746Transmission

Sport mode will remain on until you either shift manually up or down the gears using the + or - buttons on the side of the transmission selector lever or you move the transmission selector lever to drive. Sport mode also provides a downshift function. See Downshift in this section. Manual Shifting

WARNING

Do not permanently hold the + or - buttons in. This may damage the transmission and may lead to an

accident or injury.

Press the + button to shift up and the - button to shift down. Gears may be skipped by pressing the + or - buttons repeatedly at short intervals. We recommend you upshift according to the following guide to achieve the best fuel economy for your vehicle.

Shift From

1 - 2
2 - 3
3 - 4
4 - 5
5 - 6

Recommended

Speed

15 mph (24 km/h) 25 mph (40 km/h) 40 mph (64 km/h) 45 mph (72 km/h) 50 mph (80 km/h)

Manual mode also provides a downshift function. See Downshift in this section. Note: The transmission will automatically upshift if the engine speed is too high or downshift if the engine speed is too low.

With the transmission selector lever in reverse, power is transmitted to the drive wheels to allow your vehicle to move backward. Note: Always come to a complete stop before shifting the transmission selector lever out of reverse. N (Neutral) With the transmission selector lever in neutral, power is not transmitted to the drive wheels and the transmission is not locked, it is possible your vehicle will move if the brakes are not applied. You can start the engine with the transmission selector lever in this position. D (Drive) With the transmission selector lever in drive, your vehicle will shift automatically through the forward gears. The transmission will select the appropriate gear for optimum vehicle performance and economy based on ambient temperature, road gradient, vehicle load, speed and your driving style. Drive mode provides a downshift function. See Downshift in this section. Note: A shift will occur only when your vehicle and engine speeds are appropriate. Note: You may temporarily override the current gear selected using the + or - buttons. Sport Mode and Manual Shifting Sport Mode With the transmission selector lever in sport mode, gears are selected quicker and at higher engine speeds.

130

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

Transmission

Downshift Press the accelerator pedal fully with the transmission selector lever in either drive, sport mode or manual shifting position to select a lower gear for optimum performance. Release the accelerator pedal when you no longer require downshift. If Your Vehicle Gets Stuck In Mud or Snow If your vehicle gets stuck in mud or snow, it may be rocked out by shifting between forward and reverse gears, stopping between shifts in a steady pattern. Press lightly on the accelerator in each gear. Note: Do not rock your vehicle if the engine is not at normal operating temperature, damage to the transmission may occur. Note: Do not rock your vehicle for more than a minute, damage to the transmission and tires may occur or the engine may overheat. Emergency Park Position Release Lever

WARNINGS

Do not drive your vehicle until you verify that the brake lamps are working. Failure to adhere to warning indicators may lead to an accident or injury. If the parking brake is fully released but the brake warning lamp remains illuminated, the brakes may not be

working correctly. See an authorized dealer. Failure to adhere to warning indicators may lead to an accident or injury.

Use the emergency park position release lever to move the transmission selector lever from the park position in the event of a malfunction or if your vehicle battery has no charge.

Hints on Driving with an Automatic Transmission

WARNINGS

Do not apply the brake and accelerator pedals simultaneously for more than three seconds, this

limits engine rpm and labors the transmission. This may make it difficult to maintain speeds in traffic and lead to an accident or injury.

Do not idle the engine for long periods of time in drive with the brakes applied. This could damage

the transmission and may lead to an accident or injury.

Note: The system carries out a series of checks when you switch the ignition on and off. You may hear clicking sounds. This is normal. Starting 1. Press the brake pedal to apply the

brakes.

2. Move the transmission selector lever

to reverse, drive or sport mode.

3. Release the parking brake. 4. Release the brake pedal and press the

accelerator pedal.

Stopping 1. Release the accelerator pedal and

press the brake pedal.

2. Apply the parking brake. 3. Move the transmission selector lever

to neutral or park.

131

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

Transmission

HILL START ASSIST (IF EQUIPPED)

WARNINGS

The system does not replace the parking brake. When you leave your vehicle, always apply the parking

brake and move the transmission selector lever into position P (Park).

You must remain in your vehicle once you have activated the system. During all times, you are responsible for controlling your vehicle, supervising the system and

intervening, if required.

If the engine is revved excessively, or if a malfunction is detected, the system will be deactivated.

The system makes it easier to pull away when your vehicle is on a slope without the need to use the parking brake. When the system is active, your vehicle will remain stationary on the slope for two to three seconds after you release the brake pedal. This allows you time to move your foot from the brake to the accelerator pedal. The brakes are released automatically once the engine has developed sufficient drive to prevent your vehicle from rolling down the slope. This is an advantage when pulling away on a slope, (for example from a car park ramp, traffic lights or when reversing uphill into a parking space). The system will activate automatically on any slope which can result in significant vehicle rollback. Using Hill Start Assist 1. Press the brake pedal to bring your

vehicle to a complete standstill. Keep the brake pedal pressed.

1. Apply the parking brake and switch the

ignition off before carrying out this procedure.

2. Remove the retaining screw. 3. Remove the center console side panel.

4. Press the brake pedal. Using a suitable

tool rotate the lever forward while pulling the transmission selector lever out of the park position.

Note: The emergency park position release lever is pink. Note: See an authorized dealer as soon as possible if this procedure is used.

132

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

E14219332E1422144Transmission

2.

If the sensors detect that your vehicle is on a slope, the system will be activated automatically.

3. When you remove your foot from the brake pedal, your vehicle will remain on the slope without rolling away for approximately two or three seconds. This hold time will automatically be extended if you are in the process of driving off.

4. Drive off in the normal manner. The

brakes will be released automatically. Switching the System On and Off Note: The system can only be switched on and off for manual transmissions. Note: Once you have switched off the system, it will remain off until you switch it on again. Your vehicle comes with the system already enabled. If desired, you can disable the feature: See General Information (page 85).

133

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

Brakes

HINTS ON DRIVING WITH ANTI-LOCK BRAKES Note: When the system is operating, the brake pedal will pulse and may travel further. Maintain pressure on the brake pedal. You may also hear a noise from the system. This is normal. The anti-lock braking system will not eliminate the risks when: •

you drive too closely to the vehicle in front of you your vehicle is hydroplaning you take corners too fast the road surface is poor.

• • • PARKING BRAKE Vehicles With Automatic Transmission

WARNING

Always set the parking brake fully and leave your vehicle with the transmission selector lever in

position P.

Note: If you park your vehicle on a hill and facing uphill move the transmission selector lever to position P and turn the steering wheel away from the curb. Note: If you park your vehicle on a hill and facing downhill move the transmission selector lever to position P and turn the steering wheel toward the curb. Vehicles With Manual Transmission Note: If you park your vehicle on a hill and facing uphill select first gear and turn the steering wheel away from the curb.

GENERAL INFORMATION

WARNING

The system does not relieve you of your responsibility to drive with due care and attention.

Note: Occasional brake noise is normal. If a metal-to-metal, continuous grinding or continuous squeal sound is present, the brake linings may be worn-out. If the vehicle has continuous vibration or shudder in the steering wheel while braking, have your vehicle checked by an authorized dealer. Note: Brake dust may accumulate on the wheels, even under normal driving conditions. Some dust is inevitable as the brakes wear. See Cleaning the Alloy Wheels (page 208). Wet brakes result in reduced braking efficiency. Gently press the brake pedal a few times when driving from a car wash or standing water to dry the brakes. Emergency Brake Assist Emergency brake assist detects when you brake heavily by measuring the rate at which you press the brake pedal. It provides maximum braking efficiency as long as you press the pedal. Emergency brake assist can reduce stopping distances in critical situations. Anti-lock Brake System This system helps you maintain steering control and vehicle stability during emergency stops by keeping the brakes from locking.

134

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

Brakes

Note: If you park your vehicle on a hill and facing downhill select reverse gear and turn the steering wheel toward the curb. All Vehicles Note: Do not press the release button while pulling the lever up. To apply the parking brake: 1. Press the foot brake pedal firmly. 2. Pull the parking brake lever up to its

fullest extent.

To release the parking brake: 1. Press the brake pedal firmly. 2. Pull the lever up slightly. 3. Press the release button and push the

lever down.

135

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

Stability Control (If Equipped)

PRINCIPLE OF OPERATION Electronic Stability Program

WARNINGS

The system does not relieve you of your responsibility to drive with due care and attention. Failure to drive with due care and attention could lead to loss of vehicle control.

Vehicle modifications involving braking system, aftermarket roof racks, suspension, steering system, tire construction and wheel and tire size may change the handling characteristics of the vehicle and may adversely affect the performance of the AdvanceTrac system. In addition, installing any stereo loudspeakers may interfere with and adversely affect the AdvanceTrac system. Install any aftermarket stereo loudspeaker as far as possible from the front center console, the tunnel, and the front seats in order to minimize the risk of interfering with the AdvanceTrac sensors. Reducing the effectiveness of the AdvanceTrac system could lead to an increased risk of loss of vehicle control, vehicle rollover, personal injury and death.

Remember that even advanced technology cannot defy the laws of physics. It’s always possible to lose control of a vehicle due to inappropriate driver input for the conditions. Aggressive driving on any road condition can cause you to lose control of your vehicle increasing the risk of personal injury or property damage. Activation of the AdvanceTrac system is an indication that at least some of the tires have exceeded their ability to grip the road; this could reduce the operator’s ability to control the vehicle potentially resulting in a loss of vehicle control, vehicle rollover, personal injury and death. If your AdvanceTrac system activates, SLOW DOWN.

136

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

Without Advance Trac With Advance Trac

The system supports stability when your vehicle starts to slide away from your intended path. This is performed by braking individual wheels and reducing engine torque as needed. The system also provides an enhanced traction control function by reducing engine torque if the wheels spin when you accelerate. This improves your ability to pull away on slippery roads or loose surfaces, and improves comfort by limiting wheel spin in hairpin bends. Stability Control Warning Lamp While driving, it flashes when the system is operating. See Warning Lamps and Indicators (page 78).

E72903AAABBBBStability Control (If Equipped)

USING STABILITY CONTROL Note: The system automatically switches on every time you switch the ignition on. You can switch the system on and off using the information display. See General Information (page 85). USING STABILITY CONTROL - 1.6L ECOBOOST™

Switching the System Off Press and hold the switch for approximately five seconds. It will illuminate and a message will be displayed in the information display. Press the switch again to return the system to normal mode.

Note: The system will switch on automatically every time you switch the ignition on. Note: You can also switch the system off and on using the information display. See Information Displays (page 85). Switching Sport Mode On Press the switch. It will illuminate and a message will be displayed in the information display. Press the switch again to return the system to normal mode. Note: In this mode stability control is only reduced and not switched off completely.

137

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

E156922Parking Aids (If Equipped)

Note: The outer sensors may detect the side walls of a garage. If the distance between the outer sensor and the side wall remains constant for three seconds, the tone will switch off. As you continue, the inner sensors will detect rearward objects. PARKING AID

WARNINGS

To help avoid personal injury, read and understand the limitations of the system as contained in this section. Sensing is only an aid for some (generally large and fixed) objects when moving in reverse on a flat surface at parking speeds. Traffic control systems, inclement weather, air brakes and external motors and fans may also affect the function of the sensing system. This may include reduced performance or a false activation. To help avoid personal injury, always use caution when moving in reverse and when using the sensing system. This system is not designed to prevent contact with small or moving objects. The system is designed to provide a warning to assist the driver in detecting large stationary objects to avoid damaging the vehicle. The system may not detect smaller objects, particularly those close to the ground.

Certain add-on devices such as large trailer hitches, bike or surfboard racks and any device that may block the

normal detection zone of the system, may create false audible warnings.

Note: Keep the sensors located on the bumper or fascia free from snow, ice and large accumulations of dirt. If the sensors are covered, the system’s accuracy can be affected. Do not clean the sensors with sharp objects.

PRINCIPLE OF OPERATION

WARNINGS

The system does not relieve you of your responsibility to drive with due care and attention. If your vehicles has a trailer tow module not approved by us, the system may not correctly detect

obstacles.

The sensors may not detect objects in heavy rain or other conditions that cause disruptive reflections. The sensors may not detect objects with surfaces that absorb ultrasonic waves. The system does not detect obstacles moving away from your vehicle. They will only be detected shortly after they start to move toward your vehicle.

Take particular care when reversing with a tow ball arm or rear fitted accessories e.g. a bicycle carrier, as the rear parking aid will only indicate the distance from the bumper to the obstacle.

If you use a high pressure spray to wash your vehicle, only spray the sensors briefly from a distance not

less than 8 inches (20 centimeters).

Note: If your vehicle has a tow ball arm, the system is switched off automatically when any trailer lamps (or lighting boards) are connected to the 13-pin socket via a trailer tow module we have approved. Note: Keep the sensors free from dirt, ice and snow. Do not clean with sharp objects. Note: The system may emit false tones if it detects a signal using the same frequency as the sensors or if your vehicle is fully laden.

138

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

Parking Aids (If Equipped)

The system detects certain objects when you move the transmission selector lever to position R (reverse): •

and your vehicle is moving toward a stationary object at a speed of 3 mph (5 km/h) or less but your vehicle is not moving, and a moving object is approaching the rear of your vehicle at a speed of 3 mph (5
km/h) or less and your vehicle is moving at a speed of less than 3 mph (5 km/h) and a moving object is approaching the rear of your vehicle at a speed of less than 3 mph (5 km/h).

•

•

Move the transmission selector lever from position R (reverse) to turn the system off. If a fault is present in the system, a warning message appears in the information display and does not allow you to switch the system on. REAR VIEW CAMERA (IF EQUIPPED)

WARNINGS

The operation of the camera may vary depending on the ambient temperature, vehicle and road

conditions.

The distances shown in the display may differ from the actual distance. Do not place objects in front of the camera.

The camera is located on the liftgate near the handle.

Note: If your vehicle sustains damage to the bumper or fascia, leaving it misaligned or bent, the sensing zone may be altered causing inaccurate measurement of obstacles or false alarms. The system warns you of obstacles within a certain range of the bumper area. When receiving a detection warning, the radio volume is reduced to a predetermined level. After the warning goes away, the radio volume returns to the previous level. Rear Sensing System The rear sensors are only active when you move the transmission selector lever to position R (reverse). As your vehicle moves closer to the obstacle, the rate of the audible warning increases. When the obstacle is fewer than 12 inches (30
centimeters) away, the audible warning sounds continuously. If a stationary or receding object is detected farther than 12
inches (30 centimeters) from the side of your vehicle, the audible warning sounds for only three seconds. Once the system detects an object approaching, the audible warning sounds again.

Coverage area of up to 72 inches (183 centimeters) from the rear bumper (with a decreased coverage area at the outer corners of the bumper).

139

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

E130178AParking Aids (If Equipped)

The lines show the distance from the outer edge of the front tire plus two inches (51
millimeters) and the rear bumper.

Switching the Rear View Camera On

WARNING

The camera may not detect objects that are close to your vehicle.

Switch the ignition and the audio unit on. Move the transmission selector lever to position R (reverse). The image is displayed on the screen. The camera may not operate correctly in the following conditions: • Dark areas. • •

Intense light. If the ambient temperature increases or decreases rapidly. If the camera is wet, for example in rain or high humidity. If the camera's view is obstructed, for example by mud. Using the Display

•

•

WARNINGS

Obstacles above the camera position will not be shown. Inspect the area behind your vehicle if necessary. Marks are for general guidance only, and are calculated for vehicles in maximum load conditions on an

even road surface.

Red - Zone Amber - Zone

140

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

E147796E142132ABCABCDParking Aids (If Equipped)

Green - Zone Black - center line of the projected vehicle path

Note: When reversing with a trailer, the lines on the screen are not shown. The camera will show your vehicle direction and not the trailer. Switching the Rear View Camera Off Note: The system will automatically switch off once your vehicle speed has reached approximately 6 mph (10 km/h). Disengage reverse gear. Vehicles with Parking Aid The display will additionally show a colored distance bar. This guide indicates the distance from the rear bumper to the detected obstacle. These are color coded as follows: • Green - Zone • Amber - Zone • Red - Zone

141

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

Cruise Control (If Equipped)

PRINCIPLE OF OPERATION

WARNING

The system does not relieve you of your responsibility to drive with due care and attention.

Cruise control allows you to control your speed using the switches on the steering wheel. You can use cruise control when you exceed approximately 20 mph (30
km/h). USING CRUISE CONTROL

WARNINGS

Do not use cruise control in heavy traffic, on winding roads or when the road surface is slippery. This could

result in loss of vehicle control, serious injury or death.

When you are going downhill, your speed may increase above the set speed. The system will not apply the brakes. Change down a gear to assist the system in maintaining the set speed. Failure to do so could result in loss of vehicle control, serious injury or death.

Note: Cruise control will disengage if your vehicle speed decreases more than 10 mph (16 km/h) below your set speed while driving uphill.

142

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

The cruise controls are located on the steering wheel. Switching Cruise Control On Press and release ON.

The indicator will display in the instrument cluster.

Setting a Speed 1. Accelerate to the desired speed. 2. Press and release SET+. 3. Take your foot off the accelerator

pedal.

Changing the Set Speed • Press and hold SET+ or SET-. Release the control when you reach the desired speed.

• Press and release SET+ or SET-. The set speed will change in approximately 1 mph (2 km/h) increments.

• Press the accelerator or brake pedal

until you reach the desired speed. Press and release SET+.

Canceling the Set Speed Press and release CAN, or tap the brake pedal. The set speed will not be erased.

E102679E71340Cruise Control (If Equipped)

Resuming the Set Speed Press and release RES. Switching Cruise Control Off Note: You will erase the set speed if you switch the system off. Press and release OFF or switch the ignition off.

143

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

Driving Aids

an improperly inflated tire uneven tire wear loose or worn suspension components loose or worn steering components improper vehicle alignment

system. If this should occur, you will neither lose the ability to steer the vehicle manually nor will it cause permanent damage. Typical steering and driving maneuvers will allow the system to cool and steering assist will return to normal. Steering Tips If the steering wanders or pulls, check for: • • • • • A high crown in the road or high crosswinds may also make the steering seem to wander or pull. Adaptive Learning The EPS system adaptive learning helps correct for road irregularities and improves overall handling and steering feel. It communicates with the vehicle's brake system to help operate advanced stability control and accident avoidance systems. Additionally, whenever the battery is disconnected or a new battery installed, the vehicle must be driven a short distance before the strategy is relearned and all systems are reactivated.

STEERING Electric Power Steering WARNINGS

The electric power steering system has diagnostic checks that continuously monitor the system to ensure proper operation. When a system error is detected a steering message will appear in the information display.

The electric power steering system has diagnostic checks that continuously monitor the system to ensure proper operation of the electronic system. When an electronic error is detected, a message will be displayed in the information display. If this happens, stop the vehicle in a safe place, and turn off the engine. After at least 10 seconds, reset the system by restarting the engine, and watch the information display for a steering message. If a steering message returns, or returns while driving, take the vehicle to your dealer to have it checked. Obtain immediate service if a system error is detected. You may not notice any difference in the feel of your

steering, but a serious condition may exist. Failure to do so may result in loss of steering control.

Your vehicle is equipped with an electric power-assisted steering system. There is no fluid reservoir to check or fill. If your vehicle loses electrical power while you are driving (or if the ignition is turned off), you can steer the vehicle manually, but it takes more effort. Extreme continuous steering may increase the effort it takes for you to steer. This occurs to prevent internal overheating and permanent damage to your steering

144

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

Load Carrying

vehicle will provide maximum return of vehicle design performance. Before loading your vehicle, familiarize yourself with the following terms for determining your vehicle’s weight ratings, with or without a trailer, from the vehicle’s Tire Label or Safety Compliance Certification Label: Base Curb Weight - is the weight of the vehicle including a full tank of fuel and all standard equipment. It does not include passengers, cargo, or optional equipment. Vehicle Curb Weight - is the weight of your new vehicle when you picked it up from your authorized dealer plus any aftermarket equipment.

GENERAL INFORMATION

WARNINGS

Use load securing straps to an approved standard, e.g. DIN. Make sure that you secure all loose items properly. Place luggage and other loads as low and as far forward as possible within the luggage or loadspace. Do not drive with the liftgate or rear door open. Exhaust fumes may enter your vehicle. Do not exceed the maximum front and rear axle loads for your vehicle. See Vehicle Certification Label

(page 237).

Do not allow items to contact the rear windows.

LOAD LIMIT Vehicle Loading - with and without a Trailer This section will guide you in the proper loading of your vehicle, trailer or both, to keep your loaded vehicle weight within its design rating capability, with or without a trailer. Properly loading your

145

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

E143816PAYLOADLoad Carrying

Payload - is the combined weight of cargo and passengers that the vehicle is carrying. The maximum payload for your vehicle can be found on the Tire Label on the B-Pillar or the edge of the driver door (vehicles exported outside the US and Canada may not have a Tire Label). Look for “THE COMBINED WEIGHT OF OCCUPANTS AND CARGO SHOULD NEVER EXCEED XXX kg OR XXX lb.” for maximum payload. The payload listed on the Tire Label is the maximum payload for the vehicle as built by the assembly plant. If you install any aftermarket or

Example only:

authorized-dealer installed equipment on the vehicle, you must subtract the weight of the equipment from the payload listed on the Tire Label in order to determine the new payload.

WARNING

The appropriate loading capacity of your vehicle can be limited either by volume capacity (how much space is available) or by payload capacity (how much weight the vehicle should carry). Once you have reached the maximum payload of your vehicle, do not add more cargo, even if there is space available. Overloading or improperly loading your vehicle can contribute to loss of vehicle control and vehicle rollover.

146

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

E142516Load Carrying

Cargo Weight - includes all weight added to the Base Curb Weight, including cargo and optional equipment. When towing, trailer tongue load or king pin weight is also part of cargo weight. GAW (Gross Axle Weight) - is the total weight placed on each axle (front and rear) including vehicle curb weight and all payload.

GAWR (Gross Axle Weight Rating) - is the maximum allowable weight that can be carried by a single axle (front or rear). These numbers are shown on the Safety Compliance Certification Label. The label shall be affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver's seating position. The total load on each axle must never exceed its Gross Axle Weight Rating.

147

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

E142517E143817CARGOLoad Carrying

Note: For trailer towing information refer to the RV and Trailer Towing Guide available at an authorized dealer.

GVW (Gross Vehicle Weight) - is the Vehicle Curb Weight, plus cargo, plus passengers. GVWR (Gross Vehicle Weight Rating) - is the maximum allowable weight of the fully loaded vehicle (including all options, equipment, passengers and cargo). It is shown on the Example only:

Safety Compliance Certification Label. The label shall be affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver's seating position. The Gross Vehicle Weight must never exceed the Gross Vehicle Weight Rating.

148

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

E143818GVWE142523Load Carrying

WARNING

Exceeding the Safety Compliance Certification

Label vehicle weight rating limits could result in substandard vehicle handling or performance, engine, transmission and/or structural damage, serious damage to the vehicle, loss of control and personal injury.

GCW (Gross Combined Weight) - is the Gross Vehicle Weight plus the weight of the fully loaded trailer.

GCWR (Gross Combined Weight Rating) - is the maximum allowable weight of the vehicle and the loaded trailer, including all cargo and passengers, that the vehicle can handle without risking damage. (Important: The towing vehicle’s braking system is rated

149

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

E142524E143819GCWGVWLoad Carrying

for operation at Gross Vehicle Weight Rating, not at Gross Combined Weight Rating.) Separate functional brakes should be used for safe control of towed vehicles and for trailers where the Gross Combined Weight of the towing vehicle plus the trailer exceed the Gross Vehicle Weight Rating of the towing vehicle. The Gross Combined Weight must never exceed the Gross Combined Weight Rating. Maximum Loaded Trailer Weight - is the highest possible weight of a fully loaded trailer the vehicle can tow. It assumes a vehicle with mandatory options, driver and front passenger weight (150 pounds [68 kilograms] each), no cargo weight (internal or external) and a tongue load of 10–15% (conventional trailer) or king pin weight of 15–25% (fifth wheel trailer). Consult an authorized dealer (or the RV and Trailer Towing Guide available at an authorized dealer) for more detailed information. Tongue Load or Fifth Wheel King Pin Weight - refers to the amount of the weight that a trailer pushes down on a trailer hitch.

Examples: For a 5000 pound (2268 kilogram) conventional trailer, multiply 5000 by 0.10 and 0.15 to obtain a proper tongue load range of 500 to 750 pounds (227 to 340 kilograms). For an 11500 pound (5216 kilogram) fifth wheel trailer, multiply by 0.15 and 0.25 to obtain a proper king pin load range of 1725 to 2875 pounds (782 to 1304 kilograms). WARNINGS

Do not exceed the GVWR or the GAWR specified on the Safety Compliance Certification Label.

Do not use replacement tires with lower load carrying capacities than the original tires because they may lower the vehicle’s GVWR and GAWR limitations. Replacement tires with a higher limit than the original tires do not increase the GVWR and GAWR limitations.

Exceeding any vehicle weight rating limitation could result in serious damage to the vehicle and/or personal injury.

Steps for determining the correct load limit: 1. Locate the statement "The

combined weight of occupants and cargo should never exceed XXX kg or XXX lb." on your vehicle’s placard.

150

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

Load Carrying

*Suppose your vehicle has a 1400-pound (635-kilogram) cargo and luggage capacity. You decide to go golfing. Is there enough load capacity to carry you, four of your friends and all the golf bags? You and four friends average 220
pounds (99 kilograms) each and the golf bags weigh approximately 30 pounds (13.5 kilograms) each. The calculation would be: 1400 - (5 x 220) - (5 x 30) = 1400 - 1100
- 150 = 150 pounds. Yes, you have enough load capacity in your vehicle to transport four friends and your golf bags. In metric units, the calculation would be: 635
kilograms - (5 x 99 kilograms) - (5 x 13.5 kilograms) = 635 - 495 - 67.5 = 72.5 kilograms. *Suppose your vehicle has a 1400-pound (635-kilogram) cargo and luggage capacity. You and one of your friends decide to pick up cement from the local home improvement store to finish that patio you have been planning for the past two years. Measuring the inside of the vehicle with the rear seat folded down, you have room for twelve 100-pound (45-kilogram) bags of cement. Do you have enough load capacity to transport the cement to your home? If you and your friend each weigh 220 pounds (99 kilograms), the calculation would be: 1400 - (2 x 220) - (12 x 100) = 1400 - 440
- 1200 = - 240 pounds. No, you do not have enough cargo capacity to carry that much weight. In metric units, the calculation would

2. Determine the combined weight of the driver and passengers that will be riding in your vehicle.

3. Subtract the combined weight

of the driver and passengers from XXX kg or XXX lb.

4. The resulting figure equals the available amount of cargo and luggage load capacity. For example, if the “XXX” amount equals 1,400 lb. and there will be five 150 lb. passengers in your vehicle, the amount of available cargo and luggage load capacity is 650 lb. (1400-750 (5 x 150) = 650 lb.)

5. Determine the combined

weight of luggage and cargo being loaded on the vehicle. That weight may not safely exceed the available cargo and luggage load capacity calculated in Step 4. If your vehicle will be towing a trailer, load from your trailer will be transferred to your vehicle. Consult this manual to determine how this reduces the available cargo and luggage load capacity of your vehicle.

6.

The following gives you a few examples on how to calculate the available amount of cargo and luggage load capacity:

151

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

Load Carrying

REAR UNDER FLOOR STORAGE (IF EQUIPPED) Adjustable Load Floor

Upper position Lower position

The load floor can be placed in either position on shelves located at the rear of the luggage compartment trim.

be: 635 kilograms - (2 x 99
kilograms) - (12 x 45 kilograms) = 635 - 198 - 540 = -103 kilograms. You will need to reduce the load weight by at least 240 pounds (104 kilograms). If you remove three 100-pound (45-kilogram) cement bags, then the load calculation would be: 1400 - (2 x 220) - (9 x 100) = 1400 - 440 - 900 = 60 pounds. Now you have the load capacity to transport the cement and your friend home. In metric units, the calculation would be: 635 kilograms - (2 x 99
kilograms) - (9 x 45 kilograms) = 635 - 198 - 405 = 32 kilograms. The above calculations also assume that the loads are positioned in your vehicle in a manner that does not overload the Front or the Rear Gross Axle Weight Rating specified for your vehicle on the Safety Compliance Certification Label. The label shall be affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver's seating position.

You can hold the load floor open. Use the stoppers located at the side of the luggage compartment to hold the floor up.

152

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

E159476BAE157606Load Carrying

CARGO NETS (IF EQUIPPED) Installing and Removing the Cargo Net Installing the Cargo Net

Removing the Cover

1. Raise the rear outer head restraints. See Head Restraints (page 105). 2. Attach the top securing clips to the

head restraint outer posts.

3. Attach the bottom securing clips to the

anchor points.

Removing the Cargo Net 1. Raise the rear outer head restraints. See Head Restraints (page 105).

2. Detach the top and bottom securing

clips.

LUGGAGE COVERS WARNING

Do not place objects on the luggage cover.

153

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

E15675712E72512Towing

TOWING A TRAILER WARNING

Your vehicle is not approved for trailer towing.

TRANSPORTING THE VEHICLE

If you need to have your vehicle towed, contact a professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider. It is recommended that your vehicle be towed with a wheel lift and dollies or flatbed equipment. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. If the vehicle is towed incorrectly, or by any other means, vehicle damage may occur.

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

Ford Motor Company produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle. You can tow your vehicle from the front with wheel lift equipment to raise the front wheels off the ground. We recommend that you place the rear wheels on a dolly to prevent damage to the rear of your vehicle. You can tow your vehicle from the rear with wheel lift equipment. Note: You must place the front wheels on a dolly to prevent damage to the transmission. TOWING THE VEHICLE ON FOUR WHEELS Emergency Towing If your vehicle is disabled without access to wheel dollies, a car-hauling trailer, or a flatbed transport vehicle it can be flat-towed with all wheels on the ground. You may do this under the following conditions: •

Your vehicle is facing forward so that it is towed in a forward direction. The transmission gear shift lever is placed in position N. If the transmission gear shift lever cannot be moved to position N, it may need to be overridden. See Transmission (page 126).

•

• Maximum speed is 35 mph (56 km/h). • Maximum distance is 50 miles (80

kilometers).

Recreational Towing Note: Put your climate control system in recirculated air mode to prevent exhaust fumes from entering the vehicle.

154

E143886Towing

4. Wait for a message indicating that the transmission is ready in the information and entertainment display, then switch the ignition off and release the brake pedal.

5. Disconnect the negative (black) cable from the battery. The anti-theft system is disabled until the battery cable is reconnected. See Changing the 12V Battery (page 186).

Note: The maximum towing speed is 70
mph (113 km/h). Note: There is no limit on towing distance. After towing, start the engine within 15
minutes of reconnecting the battery cable. See Changing the 12V Battery (page 186). Vehicles with an Automatic Transmission - with Keyless Starting Note: There must be battery power to properly move the transmission’s internal components to neutral in step 3. Also, moving the gearshift to the neutral position without first turning the ignition to the on II position limits the towing capability to 35
mph (56 km/h) and 50 miles (80
kilometers). 1. Release the parking brake. 2. Switch the ignition on by pressing the keyless start button, but do not apply the brake pedal.

3. Press the brake pedal, then move the

gearshift to the neutral position. Release the brake pedal.

4. Wait for a message indicating that the transmission is ready in the information and entertainment display, then switch the ignition off by pressing the keyless start button.

Follow these guidelines if you have a need for recreational (RV) towing. An example of recreational towing would be towing your vehicle behind a motorhome. These guidelines are designed to ensure that your transmission is not damaged. Vehicles with a Manual Transmission Your vehicle can be towed with all four wheels on the ground or with the front wheels off the ground by using a tow dolly. If you are using a tow dolly follow the instructions specified by the equipment provider. If you tow your vehicle with all wheels on the ground, follow these instructions: 1. Tow only with your vehicle in the

forward direction. Release the parking brake.

2. Place the transmission in neutral. 3. Place the ignition in the accessory

position. See Starting and Stopping the Engine (page 113).

Note: Do not exceed 70 mph (113 km/h) when towing your vehicle. Vehicles with an Automatic Transmission - with Ignition Switch Note: There must be battery power to properly move the transmission’s internal components to neutral in step 3. Also, moving the gearshift to the neutral position without first turning the ignition to the on II position limits the towing capability to 35
mph (56 km/h) and 50 miles (80
kilometers). 1. Release the parking brake. 2. Switch the ignition to the on (II)

position.

3. Press the brake pedal, then move the

gearshift to the neutral position.

155

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

Towing

5. Disconnect the negative (black) cable

from the battery. The door key is needed to lock and unlock doors when the battery cable is disconnected. Also, the anti-theft system is disabled until the battery cable is reconnected. See Changing the 12V Battery (page 186).

Note: The maximum towing speed is 70
mph (113 km/h). Note: There is no limit on towing distance. After towing, start the engine within 15
minutes of reconnecting the battery cable. See Changing the 12V Battery (page 186).

156

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

Driving Hints

If driving through deep or standing water is unavoidable, proceed very slowly. Never drive through water that is higher than the bottom of the wheel rims (for cars) or the bottom of the hubs (for trucks).

When driving through water, traction or brake capability may be limited. Also, water may enter your engine’s air intake and severely damage your engine or your vehicle may stall. Once through the water, always dry the brakes by moving your vehicle slowly while applying light pressure on the brake pedal. Wet brakes do not stop the vehicle as quickly as dry brakes. ECONOMICAL DRIVING Fuel economy is affected by several things such as how you drive, the conditions you drive under and how you maintain your vehicle. There are some things to keep in mind that may improve your fuel economy: • Accelerate and slow down in a smooth,

moderate fashion.

• Drive at steady speeds. • Anticipate stops; slowing down may

eliminate the need to stop.

BREAKING-IN Tires

WARNING

New tires need to be run-in for approximately 300 miles (500
kilometers). During this time, you

may experience different driving characteristics. Brakes and Clutch

WARNING

Avoid heavy use of the brakes and clutch if possible for the first 100
miles (150 kilometers) in town and for the first 1000 miles (1500 kilometers) on freeways. Engine

WARNING

Avoid driving too fast during the first 1000 miles (1500 kilometers). Vary your speed frequently and change up through the gears early. Do not labor the engine. COLD WEATHER PRECAUTIONS The functional operation of some components and systems can be affected at temperatures below -13°F (-25°C). DRIVING THROUGH WATER Note: Driving through deep water above the recommended levels can cause vehicle damage.

157

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

E142667Driving Hints

• Combine errands and minimize

stop-and-go driving. • When running errands, go to the

furthest destination first and then work your way back home.

• Close the windows for high-speed

driving.

FLOOR MATS

• Drive at reasonable speeds. (Traveling

at 65 mph/105 kph uses about 15% less fuel than traveling at 75 mph/121
kph). Keep the tires properly inflated and use only the recommended size.

•

• Use the recommended engine oil. • Perform all regularly scheduled

maintenance.

There are also some things you may want to avoid doing because they reduce your fuel economy: • Avoid sudden or hard accelerations. • Avoid revving the engine before turning

off the car.

• Avoid long idle periods. • Do not warm up your vehicle on cold

mornings.

• Reduce the use of air conditioning and

heat.

• Avoid using speed control in hilly

terrain.

• Do not rest your foot on the brake

pedal while driving.

• Avoid carrying unnecessary weight

(approximately 1 mpg [0.4
kilometers/liter] is lost for every 400
lbs [180 kilograms] of weight carried). • Avoid adding particular accessories to

your vehicle (e.g. bug deflectors, rollbars/light bars, running boards, ski racks).

• Avoid driving with the wheels out of

alignment.

158

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

WARNINGS

Always use floor mats that are designed to fit the foot well of your vehicle. Only use floor mats that

leave the pedal area unobstructed. Only use floor mats that are firmly secured to retention posts so that they cannot slip out of position and interfere with the pedals or impair safe operation of your vehicle in other ways.

Pedals that cannot move freely can cause loss of vehicle control and increase the risk of serious personal

injury.

Always make sure that the floor mats are properly attached to the retention posts in the carpet that are supplied with your vehicle. Floor mats must be properly secured to both retention posts to ensure mats do not shift out of position. Never place floor mats or any other covering in the vehicle foot well that cannot be properly secured to

prevent them from moving and interfering with the pedals or the ability to control the vehicle.

E142666Driving Hints

WARNINGS

Never place floor mats or any other covering on top of already installed floor mats. Floor mats should always rest on top of vehicle carpeting surface and not another floor mat or other covering. Additional floor mats or any other covering will reduce the pedal clearance and potentially interfere with pedal operation. Check attachment of floor mats on a regular basis. Always properly reinstall and secure floor mats that

have been removed for cleaning or replacement.

Always make sure that objects cannot fall into the driver foot well while the vehicle is moving. Objects that are loose can become trapped under the pedals causing a loss of vehicle control. Failure to properly follow floor mat installation or attachment instructions can potentially cause

interference with pedal operation causing loss of control of vehicle.

To install floor mats, position the floor mat so that the eyelet is over the retention post and press down

to lock in.

To remove the floor mat, reverse the installation procedure.

159

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

Customer Assistance

These are some of the items that can be found online: • U.S. dealer locator by Dealer Name,

City/State, or Zip Code

Ford Extended Service Plans Ford Genuine Accessories Service specials and promotions.

• Owner Manuals • Maintenance Schedules • Recalls • • • In Canada: Mailing address Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone 1-800-565-3673 (FORD) Online www.ford.ca Additional Assistance If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing authorized dealer. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. If you require assistance or clarification on Ford Motor Company policies, please contact the Ford Customer Relationship Center.

3.

2.

GETTING THE SERVICES YOU NEED Warranty repairs to your vehicle must be performed by an authorized dealer. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction. Please note that certain warranty repairs require special training and equipment, so not all authorized dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another authorized dealer. A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft® parts, or remanufactured or other parts that are authorized by Ford. Away From Home If you are away from home when your vehicle needs service, contact the Ford Customer Relationship Center or use the online resources listed below to find the nearest authorized dealer. In the United States: Mailing address Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
Telephone 1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) Online Additional information and resources are available online at www.fordowner.com

160

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

Customer Assistance

California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18
months of ownership of a new vehicle or the first 18000 miles (29 000 km), whichever occurs first: 1. Two or more repair attempts are made on the same non-conformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR

3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time).

In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126
You are required to submit your warranty dispute to BBB AUTO LINE before asserting in court any rights or remedies conferred by California Civil Code Section 1793.22(b). You are also required to use BBB AUTO LINE before exercising rights or seeking remedies created by the Federal Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek redress by pursuing rights and remedies not created by California Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is not required by those statutes.

•

In order to help you serve you better, please have the following information available when contacting a Customer Relationship Center: • Vehicle Identification Number. •

Your telephone number (home and business). The name of the authorized dealer and city where located. The vehicle’s current odometer reading.

• In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states. In the United States, a warranty dispute must be submitted to the BBB AUTO LINE before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle.

161

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

Customer Assistance

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined earlier in this chapter in the Getting the Services you need section, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts – mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement is not reached during mediation or you do not want to participate in mediation, and if your claim is eligible, you may participate in the arbitration process. An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing. Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file your claim with the BBB. You are not bound by the decision, and may reject the decision and proceed to court where all findings of the BBB Auto Line dispute, and decision, are admissible in the court action. Should you choose to accept the BBB AUTO LINE decision, Ford is then bound by the decision, and must comply with the decision within 30 days of receipt of your acceptance letter. BBB AUTO LINE Application: Using the information provided below, please call or write to request a program application. You will be asked for your name and address, general information about your new vehicle, information about your warranty concerns, and any steps you have

already taken to try to resolve them. A Customer Claim Form will be mailed that will need to be completed, signed and returned to the BBB along with proof of ownership. Upon receipt, the BBB will review the claim for eligibility under the Program Summary Guidelines. You can get more information by calling BBB AUTO LINE at 1-800-955-5100, or writing to: BBB AUTO LINE 4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203-1833
BBB AUTO LINE applications can also be requested by calling the Ford Motor Company Customer Relationship Center at 1-800-392-3673. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at any time without notice and without obligation. UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straight forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings.

162

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

Customer Assistance

In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding on both you and Ford of Canada. CAMVAP services are available in all Canadian territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685
or visit www.camvap.ca. GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact our Customer Relationship Center. The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company or Ford of Canada is not responsible for any damage caused by use of improper fuel. Using leaded fuel may also result in difficulty importing your vehicle back into the United States.

If your vehicle must be serviced while you are traveling or living in Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands, Central America, the Caribbean, and Israel, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY FORD EXPORT OPERATIONS & GLOBAL INITIATIVES Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected] For customers in Guam, the Commonwealth of the Northern Mariana Islands (CNMI), America Samoa, and the U.S. Virgin Islands, please feel free to call our Toll-Free Number: (800) 841-FORD (3673). If your vehicle must be serviced while you are traveling or living in Puerto Rico, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY FORD EXPORT OPERATIONS & GLOBAL INITIATIVES Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (800) 841-FORD (3673) FAX: (313) 390-0804
Email: [email protected] www.ford.com.pr If your vehicle must be serviced while you are traveling or living in the Middle East, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact:

163

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

Customer Assistance

Ford Middle East Customer Relationship Center P.O. Box 21470
Dubai, United Arab Emirates Telephone: +971 4 3326084
Toll-Free Number for the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number of Kuwait: 24810575
FAX: +971 4 3327299
Email: [email protected] www.me.ford.com If you buy your vehicle in North America and then relocate to any of the above locations, register your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations & Global Growth Initiatives by emailing [email protected]. If you are in another foreign country, contact the nearest authorized dealer. In the event your inquiry is unresolved, communicate your concern with the dealership’s Sales Manager, Service Manager or Customer Relations Manager. If you require additional assistance or clarification, please contact the respective Customer Relationship Center as previously listed. Customers in the U.S. should call 1-800-392-3673. ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio, contact Helm, Incorporated at: HELM, INCORPORATED 47911 Halyard Drive Plymouth, Michigan 48170
Attention: Customer Service Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST

Helm, Incorporated can also be reached by their website: www.helminc.com (Items in this catalog may be purchased by credit card, check or money order.) Obtaining a French Owner’s Manual French Owner’s Manual can be obtained from your authorized dealer or by contacting Helm, Incorporated using the contact information listed previously in this section. REPORTING SAFETY DEFECTS (U.S. ONLY)

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator 1200 New Jersey Avenue, Southeast Washington, D.C. 20590

164

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

E142557Customer Assistance

You can also obtain other information about motor vehicle safety from http://www.safercar.gov.

REPORTING SAFETY DEFECTS (CANADA ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada.

Transport Canada Contact Information

Website Phone

http://www.tc.gc.ca/eng/roadsafety/menu.htm 1–800–333–0510

165

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

Roadside Emergencies

ROADSIDE ASSISTANCE Vehicles Sold In The U.S.: Getting Roadside Assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: 24 hours, seven days a week. • for the coverage period listed on the • Roadside Assistance Card included in your Owner's Manual portfolio.

•