2014 Ford Fiesta Owners Manual

WARNING

The camera may not detect objects that are close to your vehicle.

Switch the ignition and the audio unit on. Move the transmission selector lever to position R (reverse). The image is displayed on the screen. The camera may not operate correctly in the following conditions: • Dark areas. • •

Intense light. If the ambient temperature increases or decreases rapidly. If the camera is wet, for example in rain or high humidity. If the camera's view is obstructed, for example by mud. Using the Display

•

•

WARNINGS

Obstacles above the camera position will not be shown. Inspect the area behind your vehicle if necessary. Marks are for general guidance only, and are calculated for vehicles in maximum load conditions on an

even road surface.

Red - Zone Amber - Zone

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E147796E142132ABCABCDParking Aids (If Equipped)

Green - Zone Black - center line of the projected vehicle path

Note: When reversing with a trailer, the lines on the screen are not shown. The camera will show your vehicle direction and not the trailer. Switching the Rear View Camera Off Note: The system will automatically switch off once your vehicle speed has reached approximately 6 mph (10 km/h). Disengage reverse gear. Vehicles with Parking Aid The display will additionally show a colored distance bar. This guide indicates the distance from the rear bumper to the detected obstacle. These are color coded as follows: • Green - Zone • Amber - Zone • Red - Zone

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Cruise Control (If Equipped)

PRINCIPLE OF OPERATION

WARNING

The system does not relieve you of your responsibility to drive with due care and attention.

Cruise control allows you to control your speed using the switches on the steering wheel. You can use cruise control when you exceed approximately 20 mph (30
km/h). USING CRUISE CONTROL

WARNINGS

Do not use cruise control in heavy traffic, on winding roads or when the road surface is slippery. This could

result in loss of vehicle control, serious injury or death.

When you are going downhill, your speed may increase above the set speed. The system will not apply the brakes. Change down a gear to assist the system in maintaining the set speed. Failure to do so could result in loss of vehicle control, serious injury or death.

Note: Cruise control will disengage if your vehicle speed decreases more than 10 mph (16 km/h) below your set speed while driving uphill.

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The cruise controls are located on the steering wheel. Switching Cruise Control On Press and release ON.

The indicator will display in the instrument cluster.

Setting a Speed 1. Accelerate to the desired speed. 2. Press and release SET+. 3. Take your foot off the accelerator

pedal.

Changing the Set Speed • Press and hold SET+ or SET-. Release the control when you reach the desired speed.

• Press and release SET+ or SET-. The set speed will change in approximately 1 mph (2 km/h) increments.

• Press the accelerator or brake pedal

until you reach the desired speed. Press and release SET+.

Canceling the Set Speed Press and release CAN, or tap the brake pedal. The set speed will not be erased.

E102679E71340Cruise Control (If Equipped)

Resuming the Set Speed Press and release RES. Switching Cruise Control Off Note: You will erase the set speed if you switch the system off. Press and release OFF or switch the ignition off.

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Driving Aids

an improperly inflated tire uneven tire wear loose or worn suspension components loose or worn steering components improper vehicle alignment

system. If this should occur, you will neither lose the ability to steer the vehicle manually nor will it cause permanent damage. Typical steering and driving maneuvers will allow the system to cool and steering assist will return to normal. Steering Tips If the steering wanders or pulls, check for: • • • • • A high crown in the road or high crosswinds may also make the steering seem to wander or pull. Adaptive Learning The EPS system adaptive learning helps correct for road irregularities and improves overall handling and steering feel. It communicates with the vehicle's brake system to help operate advanced stability control and accident avoidance systems. Additionally, whenever the battery is disconnected or a new battery installed, the vehicle must be driven a short distance before the strategy is relearned and all systems are reactivated.

STEERING Electric Power Steering WARNINGS

The electric power steering system has diagnostic checks that continuously monitor the system to ensure proper operation. When a system error is detected a steering message will appear in the information display.

The electric power steering system has diagnostic checks that continuously monitor the system to ensure proper operation of the electronic system. When an electronic error is detected, a message will be displayed in the information display. If this happens, stop the vehicle in a safe place, and turn off the engine. After at least 10 seconds, reset the system by restarting the engine, and watch the information display for a steering message. If a steering message returns, or returns while driving, take the vehicle to your dealer to have it checked. Obtain immediate service if a system error is detected. You may not notice any difference in the feel of your

steering, but a serious condition may exist. Failure to do so may result in loss of steering control.

Your vehicle is equipped with an electric power-assisted steering system. There is no fluid reservoir to check or fill. If your vehicle loses electrical power while you are driving (or if the ignition is turned off), you can steer the vehicle manually, but it takes more effort. Extreme continuous steering may increase the effort it takes for you to steer. This occurs to prevent internal overheating and permanent damage to your steering

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Load Carrying

vehicle will provide maximum return of vehicle design performance. Before loading your vehicle, familiarize yourself with the following terms for determining your vehicle’s weight ratings, with or without a trailer, from the vehicle’s Tire Label or Safety Compliance Certification Label: Base Curb Weight - is the weight of the vehicle including a full tank of fuel and all standard equipment. It does not include passengers, cargo, or optional equipment. Vehicle Curb Weight - is the weight of your new vehicle when you picked it up from your authorized dealer plus any aftermarket equipment.

GENERAL INFORMATION

WARNINGS

Use load securing straps to an approved standard, e.g. DIN. Make sure that you secure all loose items properly. Place luggage and other loads as low and as far forward as possible within the luggage or loadspace. Do not drive with the liftgate or rear door open. Exhaust fumes may enter your vehicle. Do not exceed the maximum front and rear axle loads for your vehicle. See Vehicle Certification Label

(page 237).

Do not allow items to contact the rear windows.

LOAD LIMIT Vehicle Loading - with and without a Trailer This section will guide you in the proper loading of your vehicle, trailer or both, to keep your loaded vehicle weight within its design rating capability, with or without a trailer. Properly loading your

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E143816PAYLOADLoad Carrying

Payload - is the combined weight of cargo and passengers that the vehicle is carrying. The maximum payload for your vehicle can be found on the Tire Label on the B-Pillar or the edge of the driver door (vehicles exported outside the US and Canada may not have a Tire Label). Look for “THE COMBINED WEIGHT OF OCCUPANTS AND CARGO SHOULD NEVER EXCEED XXX kg OR XXX lb.” for maximum payload. The payload listed on the Tire Label is the maximum payload for the vehicle as built by the assembly plant. If you install any aftermarket or

Example only:

authorized-dealer installed equipment on the vehicle, you must subtract the weight of the equipment from the payload listed on the Tire Label in order to determine the new payload.

WARNING

The appropriate loading capacity of your vehicle can be limited either by volume capacity (how much space is available) or by payload capacity (how much weight the vehicle should carry). Once you have reached the maximum payload of your vehicle, do not add more cargo, even if there is space available. Overloading or improperly loading your vehicle can contribute to loss of vehicle control and vehicle rollover.

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E142516Load Carrying

Cargo Weight - includes all weight added to the Base Curb Weight, including cargo and optional equipment. When towing, trailer tongue load or king pin weight is also part of cargo weight. GAW (Gross Axle Weight) - is the total weight placed on each axle (front and rear) including vehicle curb weight and all payload.

GAWR (Gross Axle Weight Rating) - is the maximum allowable weight that can be carried by a single axle (front or rear). These numbers are shown on the Safety Compliance Certification Label. The label shall be affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver's seating position. The total load on each axle must never exceed its Gross Axle Weight Rating.

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E142517E143817CARGOLoad Carrying

Note: For trailer towing information refer to the RV and Trailer Towing Guide available at an authorized dealer.

GVW (Gross Vehicle Weight) - is the Vehicle Curb Weight, plus cargo, plus passengers. GVWR (Gross Vehicle Weight Rating) - is the maximum allowable weight of the fully loaded vehicle (including all options, equipment, passengers and cargo). It is shown on the Example only:

Safety Compliance Certification Label. The label shall be affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver's seating position. The Gross Vehicle Weight must never exceed the Gross Vehicle Weight Rating.

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E143818GVWE142523Load Carrying

WARNING

Exceeding the Safety Compliance Certification

Label vehicle weight rating limits could result in substandard vehicle handling or performance, engine, transmission and/or structural damage, serious damage to the vehicle, loss of control and personal injury.

GCW (Gross Combined Weight) - is the Gross Vehicle Weight plus the weight of the fully loaded trailer.

GCWR (Gross Combined Weight Rating) - is the maximum allowable weight of the vehicle and the loaded trailer, including all cargo and passengers, that the vehicle can handle without risking damage. (Important: The towing vehicle’s braking system is rated

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E142524E143819GCWGVWLoad Carrying

for operation at Gross Vehicle Weight Rating, not at Gross Combined Weight Rating.) Separate functional brakes should be used for safe control of towed vehicles and for trailers where the Gross Combined Weight of the towing vehicle plus the trailer exceed the Gross Vehicle Weight Rating of the towing vehicle. The Gross Combined Weight must never exceed the Gross Combined Weight Rating. Maximum Loaded Trailer Weight - is the highest possible weight of a fully loaded trailer the vehicle can tow. It assumes a vehicle with mandatory options, driver and front passenger weight (150 pounds [68 kilograms] each), no cargo weight (internal or external) and a tongue load of 10–15% (conventional trailer) or king pin weight of 15–25% (fifth wheel trailer). Consult an authorized dealer (or the RV and Trailer Towing Guide available at an authorized dealer) for more detailed information. Tongue Load or Fifth Wheel King Pin Weight - refers to the amount of the weight that a trailer pushes down on a trailer hitch.

Examples: For a 5000 pound (2268 kilogram) conventional trailer, multiply 5000 by 0.10 and 0.15 to obtain a proper tongue load range of 500 to 750 pounds (227 to 340 kilograms). For an 11500 pound (5216 kilogram) fifth wheel trailer, multiply by 0.15 and 0.25 to obtain a proper king pin load range of 1725 to 2875 pounds (782 to 1304 kilograms). WARNINGS

Do not exceed the GVWR or the GAWR specified on the Safety Compliance Certification Label.

Do not use replacement tires with lower load carrying capacities than the original tires because they may lower the vehicle’s GVWR and GAWR limitations. Replacement tires with a higher limit than the original tires do not increase the GVWR and GAWR limitations.

Exceeding any vehicle weight rating limitation could result in serious damage to the vehicle and/or personal injury.

Steps for determining the correct load limit: 1. Locate the statement "The

combined weight of occupants and cargo should never exceed XXX kg or XXX lb." on your vehicle’s placard.

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Load Carrying

*Suppose your vehicle has a 1400-pound (635-kilogram) cargo and luggage capacity. You decide to go golfing. Is there enough load capacity to carry you, four of your friends and all the golf bags? You and four friends average 220
pounds (99 kilograms) each and the golf bags weigh approximately 30 pounds (13.5 kilograms) each. The calculation would be: 1400 - (5 x 220) - (5 x 30) = 1400 - 1100
- 150 = 150 pounds. Yes, you have enough load capacity in your vehicle to transport four friends and your golf bags. In metric units, the calculation would be: 635
kilograms - (5 x 99 kilograms) - (5 x 13.5 kilograms) = 635 - 495 - 67.5 = 72.5 kilograms. *Suppose your vehicle has a 1400-pound (635-kilogram) cargo and luggage capacity. You and one of your friends decide to pick up cement from the local home improvement store to finish that patio you have been planning for the past two years. Measuring the inside of the vehicle with the rear seat folded down, you have room for twelve 100-pound (45-kilogram) bags of cement. Do you have enough load capacity to transport the cement to your home? If you and your friend each weigh 220 pounds (99 kilograms), the calculation would be: 1400 - (2 x 220) - (12 x 100) = 1400 - 440
- 1200 = - 240 pounds. No, you do not have enough cargo capacity to carry that much weight. In metric units, the calculation would

2. Determine the combined weight of the driver and passengers that will be riding in your vehicle.

3. Subtract the combined weight

of the driver and passengers from XXX kg or XXX lb.

4. The resulting figure equals the available amount of cargo and luggage load capacity. For example, if the “XXX” amount equals 1,400 lb. and there will be five 150 lb. passengers in your vehicle, the amount of available cargo and luggage load capacity is 650 lb. (1400-750 (5 x 150) = 650 lb.)

5. Determine the combined

weight of luggage and cargo being loaded on the vehicle. That weight may not safely exceed the available cargo and luggage load capacity calculated in Step 4. If your vehicle will be towing a trailer, load from your trailer will be transferred to your vehicle. Consult this manual to determine how this reduces the available cargo and luggage load capacity of your vehicle.

6.

The following gives you a few examples on how to calculate the available amount of cargo and luggage load capacity:

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Load Carrying

REAR UNDER FLOOR STORAGE (IF EQUIPPED) Adjustable Load Floor

Upper position Lower position

The load floor can be placed in either position on shelves located at the rear of the luggage compartment trim.

be: 635 kilograms - (2 x 99
kilograms) - (12 x 45 kilograms) = 635 - 198 - 540 = -103 kilograms. You will need to reduce the load weight by at least 240 pounds (104 kilograms). If you remove three 100-pound (45-kilogram) cement bags, then the load calculation would be: 1400 - (2 x 220) - (9 x 100) = 1400 - 440 - 900 = 60 pounds. Now you have the load capacity to transport the cement and your friend home. In metric units, the calculation would be: 635 kilograms - (2 x 99
kilograms) - (9 x 45 kilograms) = 635 - 198 - 405 = 32 kilograms. The above calculations also assume that the loads are positioned in your vehicle in a manner that does not overload the Front or the Rear Gross Axle Weight Rating specified for your vehicle on the Safety Compliance Certification Label. The label shall be affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver's seating position.

You can hold the load floor open. Use the stoppers located at the side of the luggage compartment to hold the floor up.

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E159476BAE157606Load Carrying

CARGO NETS (IF EQUIPPED) Installing and Removing the Cargo Net Installing the Cargo Net

Removing the Cover

1. Raise the rear outer head restraints. See Head Restraints (page 105). 2. Attach the top securing clips to the

head restraint outer posts.

3. Attach the bottom securing clips to the

anchor points.

Removing the Cargo Net 1. Raise the rear outer head restraints. See Head Restraints (page 105).

2. Detach the top and bottom securing

clips.

LUGGAGE COVERS WARNING

Do not place objects on the luggage cover.

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E15675712E72512Towing

TOWING A TRAILER WARNING

Your vehicle is not approved for trailer towing.

TRANSPORTING THE VEHICLE

If you need to have your vehicle towed, contact a professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider. It is recommended that your vehicle be towed with a wheel lift and dollies or flatbed equipment. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. If the vehicle is towed incorrectly, or by any other means, vehicle damage may occur.

Fiesta (CCT) Vehicles Built From: 01-04-2013, Vehicles Built Up To: 31-12-2013

Ford Motor Company produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle. You can tow your vehicle from the front with wheel lift equipment to raise the front wheels off the ground. We recommend that you place the rear wheels on a dolly to prevent damage to the rear of your vehicle. You can tow your vehicle from the rear with wheel lift equipment. Note: You must place the front wheels on a dolly to prevent damage to the transmission. TOWING THE VEHICLE ON FOUR WHEELS Emergency Towing If your vehicle is disabled without access to wheel dollies, a car-hauling trailer, or a flatbed transport vehicle it can be flat-towed with all wheels on the ground. You may do this under the following conditions: •

Your vehicle is facing forward so that it is towed in a forward direction. The transmission gear shift lever is placed in position N. If the transmission gear shift lever cannot be moved to position N, it may need to be overridden. See Transmission (page 126).

•

• Maximum speed is 35 mph (56 km/h). • Maximum distance is 50 miles (80

kilometers).

Recreational Towing Note: Put your climate control system in recirculated air mode to prevent exhaust fumes from entering the vehicle.

154

E143886Towing

4. Wait for a message indicating that the transmission is ready in the information and entertainment display, then switch the ignition off and release the brake pedal.

5. Disconnect the negative (black) cable from the battery. The anti-theft system is disabled until the battery cable is reconnected. See Changing the 12V Battery (page 186).

Note: The maximum towing speed is 70
mph (113 km/h). Note: There is no limit on towing distance. After towing, start the engine within 15
minutes of reconnecting the battery cable. See Changing the 12V Battery (page 186). Vehicles with an Automatic Transmission - with Keyless Starting Note: There must be battery power to properly move the transmission’s internal components to neutral in step 3. Also, moving the gearshift to the neutral position without first turning the ignition to the on II position limits the towing capability to 35
mph (56 km/h) and 50 miles (80
kilometers). 1. Release the parking brake. 2. Switch the ignition on by pressing the keyless start button, but do not apply the brake pedal.

3. Press the brake pedal, then move the

gearshift to the neutral position. Release the brake pedal.

4. Wait for a message indicating that the transmission is ready in the information and entertainment display, then switch the ignition off by pressing the keyless start button.

Follow these guidelines if you have a need for recreational (RV) towing. An example of recreational towing would be towing your vehicle behind a motorhome. These guidelines are designed to ensure that your transmission is not damaged. Vehicles with a Manual Transmission Your vehicle can be towed with all four wheels on the ground or with the front wheels off the ground by using a tow dolly. If you are using a tow dolly follow the instructions specified by the equipment provider. If you tow your vehicle with all wheels on the ground, follow these instructions: 1. Tow only with your vehicle in the

forward direction. Release the parking brake.

2. Place the transmission in neutral. 3. Place the ignition in the accessory

position. See Starting and Stopping the Engine (page 113).

Note: Do not exceed 70 mph (113 km/h) when towing your vehicle. Vehicles with an Automatic Transmission - with Ignition Switch Note: There must be battery power to properly move the transmission’s internal components to neutral in step 3. Also, moving the gearshift to the neutral position without first turning the ignition to the on II position limits the towing capability to 35
mph (56 km/h) and 50 miles (80
kilometers). 1. Release the parking brake. 2. Switch the ignition to the on (II)

position.

3. Press the brake pedal, then move the

gearshift to the neutral position.

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Towing

5. Disconnect the negative (black) cable

from the battery. The door key is needed to lock and unlock doors when the battery cable is disconnected. Also, the anti-theft system is disabled until the battery cable is reconnected. See Changing the 12V Battery (page 186).

Note: The maximum towing speed is 70
mph (113 km/h). Note: There is no limit on towing distance. After towing, start the engine within 15
minutes of reconnecting the battery cable. See Changing the 12V Battery (page 186).

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Driving Hints

If driving through deep or standing water is unavoidable, proceed very slowly. Never drive through water that is higher than the bottom of the wheel rims (for cars) or the bottom of the hubs (for trucks).

When driving through water, traction or brake capability may be limited. Also, water may enter your engine’s air intake and severely damage your engine or your vehicle may stall. Once through the water, always dry the brakes by moving your vehicle slowly while applying light pressure on the brake pedal. Wet brakes do not stop the vehicle as quickly as dry brakes. ECONOMICAL DRIVING Fuel economy is affected by several things such as how you drive, the conditions you drive under and how you maintain your vehicle. There are some things to keep in mind that may improve your fuel economy: • Accelerate and slow down in a smooth,

moderate fashion.

• Drive at steady speeds. • Anticipate stops; slowing down may

eliminate the need to stop.

BREAKING-IN Tires

WARNING

New tires need to be run-in for approximately 300 miles (500
kilometers). During this time, you

may experience different driving characteristics. Brakes and Clutch

WARNING

Avoid heavy use of the brakes and clutch if possible for the first 100
miles (150 kilometers) in town and for the first 1000 miles (1500 kilometers) on freeways. Engine

WARNING

Avoid driving too fast during the first 1000 miles (1500 kilometers). Vary your speed frequently and change up through the gears early. Do not labor the engine. COLD WEATHER PRECAUTIONS The functional operation of some components and systems can be affected at temperatures below -13°F (-25°C). DRIVING THROUGH WATER Note: Driving through deep water above the recommended levels can cause vehicle damage.

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E142667Driving Hints

• Combine errands and minimize

stop-and-go driving. • When running errands, go to the

furthest destination first and then work your way back home.

• Close the windows for high-speed

driving.

FLOOR MATS

• Drive at reasonable speeds. (Traveling

at 65 mph/105 kph uses about 15% less fuel than traveling at 75 mph/121
kph). Keep the tires properly inflated and use only the recommended size.

•

• Use the recommended engine oil. • Perform all regularly scheduled

maintenance.

There are also some things you may want to avoid doing because they reduce your fuel economy: • Avoid sudden or hard accelerations. • Avoid revving the engine before turning

off the car.

• Avoid long idle periods. • Do not warm up your vehicle on cold

mornings.

• Reduce the use of air conditioning and

heat.

• Avoid using speed control in hilly

terrain.

• Do not rest your foot on the brake

pedal while driving.

• Avoid carrying unnecessary weight

(approximately 1 mpg [0.4
kilometers/liter] is lost for every 400
lbs [180 kilograms] of weight carried). • Avoid adding particular accessories to

your vehicle (e.g. bug deflectors, rollbars/light bars, running boards, ski racks).

• Avoid driving with the wheels out of

alignment.

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WARNINGS

Always use floor mats that are designed to fit the foot well of your vehicle. Only use floor mats that

leave the pedal area unobstructed. Only use floor mats that are firmly secured to retention posts so that they cannot slip out of position and interfere with the pedals or impair safe operation of your vehicle in other ways.

Pedals that cannot move freely can cause loss of vehicle control and increase the risk of serious personal

injury.

Always make sure that the floor mats are properly attached to the retention posts in the carpet that are supplied with your vehicle. Floor mats must be properly secured to both retention posts to ensure mats do not shift out of position. Never place floor mats or any other covering in the vehicle foot well that cannot be properly secured to

prevent them from moving and interfering with the pedals or the ability to control the vehicle.

E142666Driving Hints

WARNINGS

Never place floor mats or any other covering on top of already installed floor mats. Floor mats should always rest on top of vehicle carpeting surface and not another floor mat or other covering. Additional floor mats or any other covering will reduce the pedal clearance and potentially interfere with pedal operation. Check attachment of floor mats on a regular basis. Always properly reinstall and secure floor mats that

have been removed for cleaning or replacement.

Always make sure that objects cannot fall into the driver foot well while the vehicle is moving. Objects that are loose can become trapped under the pedals causing a loss of vehicle control. Failure to properly follow floor mat installation or attachment instructions can potentially cause

interference with pedal operation causing loss of control of vehicle.

To install floor mats, position the floor mat so that the eyelet is over the retention post and press down

to lock in.

To remove the floor mat, reverse the installation procedure.

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Customer Assistance

These are some of the items that can be found online: • U.S. dealer locator by Dealer Name,

City/State, or Zip Code

Ford Extended Service Plans Ford Genuine Accessories Service specials and promotions.

• Owner Manuals • Maintenance Schedules • Recalls • • • In Canada: Mailing address Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone 1-800-565-3673 (FORD) Online www.ford.ca Additional Assistance If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing authorized dealer. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. If you require assistance or clarification on Ford Motor Company policies, please contact the Ford Customer Relationship Center.

3.

2.

GETTING THE SERVICES YOU NEED Warranty repairs to your vehicle must be performed by an authorized dealer. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction. Please note that certain warranty repairs require special training and equipment, so not all authorized dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another authorized dealer. A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft® parts, or remanufactured or other parts that are authorized by Ford. Away From Home If you are away from home when your vehicle needs service, contact the Ford Customer Relationship Center or use the online resources listed below to find the nearest authorized dealer. In the United States: Mailing address Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
Telephone 1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) Online Additional information and resources are available online at www.fordowner.com

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Customer Assistance

California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18
months of ownership of a new vehicle or the first 18000 miles (29 000 km), whichever occurs first: 1. Two or more repair attempts are made on the same non-conformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR

3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time).

In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126
You are required to submit your warranty dispute to BBB AUTO LINE before asserting in court any rights or remedies conferred by California Civil Code Section 1793.22(b). You are also required to use BBB AUTO LINE before exercising rights or seeking remedies created by the Federal Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek redress by pursuing rights and remedies not created by California Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is not required by those statutes.

•

In order to help you serve you better, please have the following information available when contacting a Customer Relationship Center: • Vehicle Identification Number. •

Your telephone number (home and business). The name of the authorized dealer and city where located. The vehicle’s current odometer reading.

• In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states. In the United States, a warranty dispute must be submitted to the BBB AUTO LINE before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle.

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Customer Assistance

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined earlier in this chapter in the Getting the Services you need section, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts – mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement is not reached during mediation or you do not want to participate in mediation, and if your claim is eligible, you may participate in the arbitration process. An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing. Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file your claim with the BBB. You are not bound by the decision, and may reject the decision and proceed to court where all findings of the BBB Auto Line dispute, and decision, are admissible in the court action. Should you choose to accept the BBB AUTO LINE decision, Ford is then bound by the decision, and must comply with the decision within 30 days of receipt of your acceptance letter. BBB AUTO LINE Application: Using the information provided below, please call or write to request a program application. You will be asked for your name and address, general information about your new vehicle, information about your warranty concerns, and any steps you have

already taken to try to resolve them. A Customer Claim Form will be mailed that will need to be completed, signed and returned to the BBB along with proof of ownership. Upon receipt, the BBB will review the claim for eligibility under the Program Summary Guidelines. You can get more information by calling BBB AUTO LINE at 1-800-955-5100, or writing to: BBB AUTO LINE 4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203-1833
BBB AUTO LINE applications can also be requested by calling the Ford Motor Company Customer Relationship Center at 1-800-392-3673. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at any time without notice and without obligation. UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straight forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings.

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Customer Assistance

In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding on both you and Ford of Canada. CAMVAP services are available in all Canadian territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685
or visit www.camvap.ca. GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact our Customer Relationship Center. The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company or Ford of Canada is not responsible for any damage caused by use of improper fuel. Using leaded fuel may also result in difficulty importing your vehicle back into the United States.

If your vehicle must be serviced while you are traveling or living in Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands, Central America, the Caribbean, and Israel, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY FORD EXPORT OPERATIONS & GLOBAL INITIATIVES Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected] For customers in Guam, the Commonwealth of the Northern Mariana Islands (CNMI), America Samoa, and the U.S. Virgin Islands, please feel free to call our Toll-Free Number: (800) 841-FORD (3673). If your vehicle must be serviced while you are traveling or living in Puerto Rico, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY FORD EXPORT OPERATIONS & GLOBAL INITIATIVES Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (800) 841-FORD (3673) FAX: (313) 390-0804
Email: [email protected] www.ford.com.pr If your vehicle must be serviced while you are traveling or living in the Middle East, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact:

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Customer Assistance

Ford Middle East Customer Relationship Center P.O. Box 21470
Dubai, United Arab Emirates Telephone: +971 4 3326084
Toll-Free Number for the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number of Kuwait: 24810575
FAX: +971 4 3327299
Email: [email protected] www.me.ford.com If you buy your vehicle in North America and then relocate to any of the above locations, register your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations & Global Growth Initiatives by emailing [email protected]. If you are in another foreign country, contact the nearest authorized dealer. In the event your inquiry is unresolved, communicate your concern with the dealership’s Sales Manager, Service Manager or Customer Relations Manager. If you require additional assistance or clarification, please contact the respective Customer Relationship Center as previously listed. Customers in the U.S. should call 1-800-392-3673. ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio, contact Helm, Incorporated at: HELM, INCORPORATED 47911 Halyard Drive Plymouth, Michigan 48170
Attention: Customer Service Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST

Helm, Incorporated can also be reached by their website: www.helminc.com (Items in this catalog may be purchased by credit card, check or money order.) Obtaining a French Owner’s Manual French Owner’s Manual can be obtained from your authorized dealer or by contacting Helm, Incorporated using the contact information listed previously in this section. REPORTING SAFETY DEFECTS (U.S. ONLY)

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator 1200 New Jersey Avenue, Southeast Washington, D.C. 20590

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E142557Customer Assistance

You can also obtain other information about motor vehicle safety from http://www.safercar.gov.

REPORTING SAFETY DEFECTS (CANADA ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada.

Transport Canada Contact Information

Website Phone

http://www.tc.gc.ca/eng/roadsafety/menu.htm 1–800–333–0510

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Roadside Emergencies

ROADSIDE ASSISTANCE Vehicles Sold In The U.S.: Getting Roadside Assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: 24 hours, seven days a week. • for the coverage period listed on the • Roadside Assistance Card included in your Owner's Manual portfolio.

• •

Roadside assistance will cover: •

a flat tire change with a good spare, if provided with the vehicle (except vehicles that have been supplied with a tire inflation kit). battery jump start. lock-out assistance (key replacement cost is the customer's responsibility). fuel delivery — Independent Service Contractors, if not prohibited by state, local or municipal law, shall deliver up to 2.0 gallons (7.5 liters) of gasoline or 5.0 gallons (18.9 liters) of diesel fuel to a disabled vehicle. Fuel delivery service is limited to two no-charge occurrences within a 12-month period. • winch out — available within 100 feet

•

(30.5 meters) of a paved or county maintained road, no recoveries. towing — Ford and Lincoln eligible vehicles towed to an authorized dealer within 35 miles (56.3 kilometers) of the disablement location or to the nearest authorized dealer. If a member requests to be towed to an authorized dealer more than 35 miles (56.3
kilometers) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 miles (56.3 kilometers).

•

Trailers shall be covered up to $200 if the disabled eligible vehicle requires service at the nearest authorized dealer. If the trailer is disabled, but the towing vehicle is operational, the trailer does not qualify for any roadside services. Vehicles Sold In The U.S. : Using Roadside Assistance Complete the roadside assistance identification card and place it in your wallet for quick reference. This card is found in the owner's information portfolio in the glove compartment. U.S. Ford vehicle customers who require Roadside Assistance, call 1-800-241-3673. If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount for towing to the nearest dealership within 35 miles (56.3 kilometers). To obtain reimbursement information, U.S. Ford vehicle customers call 1-800-241-3673. Customers will be asked to submit their original receipts. Vehicles Sold In Canada : Getting Roadside Assistance Canadian customers who require roadside assistance, call 1-800-665-2006. Vehicles Sold In Canada : Using Roadside Assistance For your convenience, you may complete the roadside assistance identification card found in the centerfold of your warranty guide and retain for future reference. Canadian roadside coverage and benefits may differ from the U.S. coverage. If you require more information, please refer to the coverage section of your warranty guide, call us in Canada at 1-800-665-2006, or visit our website at www.ford.ca.

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Roadside Emergencies

1. Press the START/STOP button to

turn the ignition off.

2. Press the brake pedal and press the

START/STOP button (crank attempt).

3. Remove your foot from the brake pedal and press the START/STOP button (ignition off).

4. Press the START/STOP button again

to re-enable the fuel system.

JUMP-STARTING THE VEHICLE

WARNINGS

Do not use fuel lines, engine rocker covers or the intake manifold as grounding points. Connect batteries with only the same nominal voltage. Always use booster cables with insulated clamps and adequate size cable.

Note: Do not disconnect the battery from your vehicle’s electrical system.

HAZARD WARNING FLASHERS Note: If used when the vehicle is not running, the battery will lose charge. There may be insufficient power to restart your vehicle.

The hazard warning button is located on the instrument panel. Use it when your vehicle is

creating a safety hazard for other motorists. • Press the button to turn on the hazard

warning function, and the front and rear direction indicators will flash.

• Press the button again to turn them

off.

FUEL SHUTOFF

WARNING

Failure to inspect and, if necessary, repair fuel leaks after a collision may increase the risk of fire and serious injury. Ford Motor Company recommends that the fuel system be inspected by an authorized dealer after any collision.

In the event of a moderate to severe collision, this vehicle is equipped with a fuel pump shut-off feature that stops the flow of fuel to the engine. Not every impact will cause a shut-off. Should your vehicle shut off after a collision, you may restart your vehicle by doing the following: 1. Turn the ignition off. 2. Turn the ignition to crank. 3. Turn the ignition off. 4. Turn the ignition on again to re-enable

the fuel pump.

For vehicles equipped with a push button start system:

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Roadside Emergencies

To Connect the Booster Cables

4. Connect the negative (-) terminal of vehicle B to the ground connection of vehicle A (cable D).

WARNINGS

Do not connect directly to the negative (–) terminal of the battery with low charge. Make sure that the cables are clear of any moving parts and fuel delivery system parts.

To Start the Engine 1. Run the engine of vehicle B at a

moderately high speed.

2. Start the engine of vehicle A. 3. Run both vehicles for a minimum of

three minutes before disconnecting the cables.

WARNING

Do not switch on the headlamps when disconnecting the cables. The peak voltage could blow the bulbs.

Disconnect the cables in the reverse order.

Vehicle with low charge battery Booster battery vehicle Positive connection cable Negative connection cable

1. Position the vehicles so that they do

not touch one another.

2. Switch off the engine and any electrical

equipment.

3. Connect the positive (+) terminal of

vehicle B with the positive (+) terminal of vehicle A (cable C).

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ABCDE102925E102923Fuses

FUSE SPECIFICATION CHART Engine Compartment Fuse Box

4-door and 5-door

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E78332E156752Fuses

Fuse

Fuse rating

Circuits protected

10
11
12
13
14
15
16
17
18
19
20
21
22
22
23

60 A 40 A 40 A 40 A 60 A 40 A 60 A 30 A 60 A 60 A 40 A 30 A 30 A 60 A 60 A

20 A 15 A 20 A 15 A 7.5 A 15 A 20 A 15 A

Electronic stability program module Anti-lock braking system Transmission control unit Engine cooling fan Engine cooling fan module Heater blower Passenger compartment fuse box supply (battery) Locking and unlocking Ignition switch Powertrain control module Electronic stability program module Engine start inhibitor Fuel system Power windows High speed cooling fan Not used Not used Not used High beam Powertrain control module Fog lamps Emissions system Fog lamps, high beam Ignition coil Ignition coil Exterior lamps right-hand side

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Fuses

Fuse rating

Circuits protected

10 A 15 A 20 A 7.5 A 15 A 15 A 20 A 10 A

7.5 A 10 A 7.5 A 30 A 10 A 10 A 10 A 10 A

Emissions system Exterior lamps left-hand side Horn, battery back-up sounder, interior lamps Engine cold start system module Water pump, active grill shutter Direction indicators Compressed natural gas, fuel control module Air conditioning clutch Not used Powertrain control module, transmission control unit Fuel injectors Mass air flow sensor Heated exterior mirrors Fog lamp left-hand side Fog lamp right-hand side High beam left-hand side High beam right-hand side Not used Not used Not used Not used Not used Not used Not used Not used

Fuse 24
25
26
27
27
28
29
30
31
32
33
33
34
35
36
37
38
39
40
41
42
43
44
45
46

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Fuses

Circuits switched Compressed natural gas fuel system Not used Powertrain control module Heater blower Engine cooling fan Air conditioning clutch High speed engine cooling fan Not used Engine start inhibitor High beam Fog lamps Reversing lamp Fuel pump

Relay

R1
R2
R3
R4
R5
R6
R7
R8
R9
R10
R11
R12
R13

Passenger Compartment Fuse Box This fuse box is located behind the glove box. Open the glove box and empty the contents. Press the sides inwards and swivel the glove box downward.

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Fuses

Fuse

Fuse rating

Circuits protected

15 A 7.5 A 7.5 A 7.5 A

15 A

Ignition switch Interior mirror, autowipers, heater relay control Instrument cluster Passenger airbag deactivation indicator, passenger sensing system On-board diagnostics connector

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E156756Fuses

Fuse

Fuse rating

Circuits protected

10
11
12
13
14
15
16
17
18
19
20

21

22

23
24
25
26
27
28
29
30
31

10 A 7.5 A 7.5 A 20 A 15 A 20 A 7.5 A 15 A 20 A 15 A 5 A 15 A 10 A 7.5 A 10 A 7.5 A

7.5 A

7.5 A 7.5 A 7.5 A 7.5 A

30 A

Reversing lamps Instrument panel, information and entertainment display Moonroof Keyless entry, keyless starting Audio unit, SYNC Windshield wipers Climate control Rear window wiper Keyless entry, keyless starting Wiper switch Electric exterior mirrors, power windows Heated seats Brake lamp Instrument cluster Airbags Electronic power assisted steering, instrument cluster, ignition, wipers, passive anti-theft system Transmission control unit, powertrain control module, anti-lock braking system, electronic stability program Transmission control unit Audio unit Electric exterior mirrors Locking and unlocking Not used Not used Not used Not used Power windows

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Fuses

Fuse 32
33
34
35
36

Fuse rating

Circuits protected

20 A 20 A 30 A 20 A

Battery back-up sounder Auxilliary power points Power windows Moonroof Not used

Relay

R1
R2
R3
R4
R5
R6
R7
R8
R9

Circuits switched

Ignition relay Not used Not used Driver heated seat Passenger heated seat Keyless starting Keyless starting Battery back-up sounder Accessory delay

CHANGING A FUSE Fuses

WARNING

Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage rating can cause severe wire damage and could start a fire.

If electrical components in the vehicle are not working, a fuse may have blown. Blown fuses are identified by a broken wire within the fuse. Check the appropriate fuses before replacing any electrical components.

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E142430Fuses

Standard Fuse Amperage Rating and Color

Color

Fuse rating

Micro fuses

Dual micro fuses

M-type fuses

J-type fuses

5A 7.5A 10A 15A 20A 25A 30A 40A 50A 60A

Tan Brown Red Blue Yellow White Green

Tan Brown Red Blue

Grey

Light Blue

White Pink Green

Blue White Pink Green Red Yellow

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Maintenance

Working with the Engine Off 1. Set the parking brake and shift to P

(Park).

2. Turn off the engine and remove the key

(if equipped).

3. Block the wheels. Working with the Engine On

WARNING

To reduce the risk of vehicle damage and/or personal burn injuries, do not start your engine with the air cleaner

removed and do not remove it while the engine is running.

1. Set the parking brake and shift to P

(Park).

2. Block the wheels OPENING AND CLOSING THE HOOD Opening the Hood

GENERAL INFORMATION Have your vehicle serviced regularly to help maintain its roadworthiness and resale value. There is a large network of Ford authorized dealers that are there to help you with their professional servicing expertise. We believe that their specially trained technicians are best qualified to service your vehicle properly and expertly. They are supported by a wide range of highly specialized tools developed specifically for servicing your vehicle. To help you service your vehicle, we provide scheduled maintenance information which makes tracking routine service easy. See Scheduled Maintenance (page 370). If your vehicle requires professional service, your authorized dealer can provide the necessary parts and service. Check your warranty information to find out which parts and services are covered. Use only recommended fuels, lubricants, fluids and service parts conforming to specifications. Motorcraft® parts are designed and built to provide the best performance in your vehicle. Precautions