MyFord Touch™ (If Equipped)
• Do not leave playing devices in your
vehicle during extreme conditions as it could cause them damage. See your device's user guide for further information. For your safety, some SYNC functions are speed-dependent. Their use is limited to when your vehicle is traveling at speeds under 3 mph (5 km/h).
•
Make sure that you review your device's manual before using it with SYNC.
Speed-restricted Features Some features of this system may be too difficult to use while your vehicle is moving so they are restricted from use unless your vehicle is stationary. •
Screens crowded with information, such as Point of Interest reviews and ratings, SIRIUS Travel Link sports scores, movie times or ski conditions. • Any action that requires you to use a
keyboard is restricted, such as entering a navigation destination or editing information.
• All lists are limited so the user can view fewer entries (such as phone contacts or recent phone call entries).
See the following chart for more specific examples.
Restricted features
Pairing a Bluetooth phone Adding phonebook contacts or uploading phonebook contacts (from a USB) List entries are limited for phone contacts and recent phone call entries Editing the keypad code Enabling Valet Mode Editing settings while the rear view camera or active park assist are active Editing wireless settings Editing the list of wireless networks Playing video Editing the screen's wallpaper or adding new wallpaper Composing text messages Viewing received text messages Editing preset text messages
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Cellular Phone
System Functionality
Wi-Fi and Wireless
Videos, Photos and Graphics
Text Messages
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Navigation
Restricted features
Using the keyboard to enter a destination Demo navigation route Adding or editing Address Book entries or Avoid Areas
with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the sections on 911 Assist, Vehicle Health Report, and Traffic, Directions and Information. Using Voice Recognition This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you. The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). The system also asks short questions (confirmation prompts) when it is not sure of your request or when there are multiple possible responses to your request. When using voice commands, words and icons may appear in the lower left status bar indicating the status of the voice session (such as Listening, Success, Failed, Paused or Try Again). How to Use Voice Commands with Your System
Press the voice icon. After the tone, speak your command clearly.
Privacy Information When you connect a cellular phone to SYNC, the system creates a profile within your vehicle that links to that cellular phone. This profile helps in offering you more cellular features and operating more efficiently. Among other things, this profile may contain data about your cellular phone book, text messages (read and unread), and call history, including history of calls when your cell phone was not connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short development log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur. The cellular profile, media device index, and development log remain in your vehicle unless you delete them and are generally accessible only in your vehicle when the cellular phone or media player is connected. If you no longer plan to use the system or your vehicle, we recommend you perform a Master Reset to erase all stored information. System data cannot be accessed without special equipment and access to your vehicle's SYNC module. Ford Motor Company and Ford of Canada do not access the system data for any purpose other than as described absent consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting
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•
Speak naturally, without long pauses between words.
• At any time, you can interrupt the
system while it is speaking by pressing the voice icon.
Accessing a List of Available Commands If you use the touchscreen, press the • Settings icon > Help > Voice Command List. If you use the steering wheel control, press the voice icon. After the tone, speak your command clearly.
•
Available voice commands "Audio list of commands"
"Bluetooth audio list of commands"
"Browse list of commands"
"CD list of commands"
"Climate control list of commands"
"List of commands"
"Navigation list of commands" *
"Phone list of commands" "Radio list of commands" "SD card list of commands"
"Sirius satellite list of commands" **
"Travel link list of commands" *
"USB list of commands"
"Voice instructions list of commands"
These commands can be said at any time
during a voice session
"Cancel"
"Exit"
"Go back"
"List of commands"
"Main menu" "Next page"
"Previous page" "What can I say?"
"Help"
What Can I Say? To access the available voice commands for the current session, do one of the following: • During a voice session, press the Help icon (?) in the lower left status bar of the screen. Say, "What can I say?" for an on-screen listing of the possible voice commands associated with your current voice session.
•
• Press the voice icon. After the tone, say, "Help" to hear a list of possible voice commands. Helpful Hints • Make sure the interior of your vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken commands.
• After pressing the voice icon, wait until
after the tone sounds and Listening appears before saying a command. Any command spoken prior to this does not register with the system.
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Interaction Mode
2. Select from: • • Confirmation Prompts • Media Candidate Lists • Phone Candidate Lists • Voice Control Volume. To access these settings using voice commands: 1. Press the voice icon. Wait for the prompt "Please say a command". Another tone sounds to let you know the system is listening.
2. Say any of the following commands:
Voice settings using voice commands
"Confirmation prompts off" "Confirmation prompts on" "Interaction mode advanced"
"Interaction mode novice" "Media candidate lists off" "Media candidate lists on" "Phone candidate lists off" "Phone candidate lists on"
"Help"
Using Voice Commands with the Touchscreen Options Your voice system has a dual mode feature which allows you to switch between using voice commands and making on-screen selections. This is available only when the system displays a list of candidates generated during a voice session. For example, when entering in a street address or trying to call a contact from the phone you paired to the system.
Available voice commands
"Voice settings list of commands"
"Help"
* This command is only available when your vehicle is equipped with the navigation system, and the navigation system SD card is in the card slot. ** This command is only available when you have an active SIRIUS satellite radio subscription. Voice Settings Voice settings allow you to customize the level of system interaction, help and feedback. The system defaults to standard interaction that uses candidate lists and confirmation prompts as these provide the highest level of guidance and feedback. •
Interaction Mode: Novice mode provides detailed interaction and guidance while the advanced mode has less audible interaction and more tone prompts.
• Confirmation Prompts: The system uses these short questions to confirm your voice request. If turned off, the system simply makes a best guess as to what you requested. The system may still occasionally ask you to confirm settings.
• Phone and Media Candidate Lists: Candidate lists are lists of possible results from your voice commands. The system creates these lists when it has the same confidence level of several options based on your voice command.
To access these settings using the touchscreen: 1. Press the Settings icon > Settings >
Voice Control.
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SETTINGS
Clock Display Sound Vehicle Settings Help
Under this menu, you can set your clock, access and adjust the display, sound and vehicle settings as well as access settings for specific modes or the help feature. Clock Note: You cannot manually set the date. Your vehicle’s GPS does this for you.
Note: If the battery has been disconnected, your vehicle needs to acquire a GPS signal to update the clock. Once your vehicle acquires the signal, it may take a few minutes for the update to display the correct time.
1. Press the Settings icon > Clock. 2. Press + and - to adjust the time.
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From this screen, you can also make other adjustments such as 12-hour or 24-hour mode, activate GPS time synchronization and have the system automatically update new time zones. You can also turn the outside air temperature display off and on. It appears at the top center of the touchscreen, next to the time and date. The system automatically saves any updates you make to the settings. Display You can adjust the touchscreen display through the touchscreen or by pressing the voice button on your steering wheel controls and when prompted, say, "Display settings".
Press the Settings icon > Display, to access and make adjustments using the
touchscreen. • Brightness allows you to make the
screen display brighter or dimmer.
• Auto DIM, when set to On, lets you use
the Auto Dim Manual Offset feature. When set to Off, screen brightness does not change.
• Mode allows you to set the screen to a certain brightness or have the system automatically change based on the outside light level, or turn the display off. •
If you select AUTO or NIGHT, you have the options of turning the display's Auto Dim feature on or off and changing the Auto Dim Manual Offset feature.
• Auto Dim Manual Offset allows you to adjust screen dimming as the outside lighting conditions change from day to night. This feature also allows you to adjust screen brightness using the instrument panel dimming control.
• Edit Wallpaper
•
You can have your touchscreen display the default photo or upload your own.
Uploading Photos for Your Home Screen Wallpaper Note: You cannot load photos directly from your camera. You must access the photos either from your USB mass storage device or from an SD card. Note: Photographs with extremely large dimensions (such as 2048 x 1536) may not be compatible and appear as a blank (black) image on the display. Your system allows you to upload and view up to 32 photos.
To access, press the Settings icon > Display > Edit Wallpaper, and then follow the system prompts to upload your photographs. Only photographs that meet the following conditions display: • Compatible file formats are as follows:
.jpg, .gif, .png, .bmp Each file must be 1.5 MB or less.
•
• Recommended dimensions: 800 x 384
Sound
Press the Settings icon > Sound, then select from the following:
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Vehicle Health Report (If Equipped, US Only) Turn Automatic Reminders on and off and set the mileage interval at which you would like to receive the reports. Press ? for more information on these selections. When done making your selections, press Run Vehicle Health Report Now if you want your report. You can find more information on Vehicle Health Report in this chapter. See Information (page 473). Camera Settings This menu allows you to access settings for your rear view camera.
Press the Settings icon > Vehicle > Camera Settings, then select from the following
settings: • Enhanced Park Aids. • Rear Camera Delay. You can find more information on the rear view camera in another chapter. See Rear View Camera (page 205). Enable Valet Mode Valet mode allows you to lock the system. No information is accessible until the system is unlocked with the correct PIN.
1. Press the Settings icon > Vehicle >
Enable Valet Mode.
2. Enter a four-digit pin twice, as
prompted.
After you press Continue, the system locks until you enter the PIN again. Note: If the system locks, and you need to reset the PIN, please contact the Customer Relationship Center.
Sound
Bass Midrange Treble Set Balance and Fade
DSP*
Occupancy Mode* Speed Compensated Volume * Your vehicle may not have these sound settings. Vehicle
Press the Settings icon > Vehicle, then select from the following:
Enable Valet Mode.
• Ambient Lighting. • Vehicle Health Report. • Camera Settings. • Ambient Lighting (If Equipped) When you turn this feature on, ambient lighting illuminates various places, such as the footwells, with a choice of colors. To access and make adjustments:
1. Press the Settings icon > Vehicle >
Ambient Lighting.
2. Touch the desired color. 3. Use the scroll bar to increase or
decrease the intensity.
To turn the feature on or off, press the power button.
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United States: 1-800-392-3673
Canada: 1-800-565-3673
Settings
Access and adjust system settings, voice
features, as well as phone, navigation and
wireless settings.
System
Press the Settings icon > Settings > System, then select from the following:
System
Select to have the touchscreen display in English, Spanish or French. Select to display units in kilometers or miles. Select to display units in Celsius or Fahrenheit. Adjust the volume of voice prompts from the system. Select to have the system beep to confirm choices made through the touchscreen. Select to have the system beep to confirm button choices made through the climate or audio system. Have the touchscreen keyboard display in QWERTY or ABC format. Install any downloaded applications or view the current software licenses. Select to restore factory defaults. This erases all personal settings and personal data.
Language
Distance Temperature System Prompt Volume Touch Screen Button Beep
Touch Panel Button Beep
Keyboard Layout
Install Applications
Master Reset
Voice Control
Press the Settings icon > Settings > Voice Control, then select from the following:
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Voice control
Interaction Mode
Confirmation Prompts
Media Candidate Lists
Phone Candidate Lists
Standard interaction mode provides more detailed inter- action and guidance. Advanced mode has less audible interaction and more tone prompts. Have the system ask you short questions if it has not clearly heard or understood your request.* Candidate lists are possible results from your voice commands. The system simply makes a best guess at your request with these turned off. Candidate lists are possible results from your voice commands. The system simply makes a best guess at your request with these turned off. This allows you to adjust the system’s voice volume level.
Voice Control Volume * Even with confirmation prompts turned off, the system may occasionally ask you to confirm settings.
Media Player
Press the Settings icon > Settings > Media Player, then select from the following:
Autoplay
Bluetooth Devices
Index Bluetooth Audio Devices
Media player
When this feature is on, the system automatically switches to the media source upon initial connection. This allows you to listen to music during the indexing process. When this feature is off, the system does not automatically switch to the inserted media source. Select to connect, disconnect, add or delete a device. You can also set a device as your favorite so that the system automatically attempts to connect to that device at every ignition cycle. When this feature is on, the system automatically indexes media on your connected Bluetooth device.
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Gracenote Database Info
Gracenote Management
Cover Art Priority
Media player
This allows you to view the version level of the Gracenote Database. With this feature on, the Gracenote Database supplies metadata information for your music files. This overrides information from your device. This feature defaults to off. With this feature on, the Gracenote Database supplies cover art for your music files. This overrides any art from your device. This feature defaults to Media Player.
Navigation
Press the Settings icon > Settings > Navigation, then select from the following:
Navigation
Switch breadcrumbs on and off. Have the system display your turn list top to bottom or bottom to top. Switch the Parking POI notification on and off. Choose to have the system display the Shortest, Fastest or most Ecological route first. If you set Always Use Preferred Route to Yes, the system uses the selected route type to calculate only one route to the desired destination.Always Use Preferred Route bypasses route selection in destination programming. The system only calculates one route based on the preferred route setting. Eco Time Penalty allows you to select a low, medium or high cost for the calculated Eco Route. The higher the setting, the longer the time allotment is for the route. Have the system avoid freeways. Have the system avoid tollroads. Have the system avoid ferries or car trains. Have the system use HOV (high-occupancy vehicle) lanes. Have the system use guidance prompts.
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Map Preferences
Route Preferences
Navigation Preferences
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Navigation
Have the system automatically fill in State/Province information. Have the system display areas where roadwork occurs. Have the system display incident icons. Have the system display areas where difficult driving conditions may occur. Have the system display areas where snow and ice on the road may occur. Have the system display any smog alerts. Have the system display weather warnings. Have the system display where there may be reduced visibility. Have the system switch on your radio for traffic announcements. Have the system avoid traffic problems automatically. Switch traffic alert notifications on and off. Have the system display accident icons. Have the system display traffic jam icons. Have the system display closed roads. Enter specific areas that you would like to avoid on planned navigation routes.
Traffic Preferences
Avoid Areas
Phone
Press the Settings icon > Settings > Phone, then select from the following:
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Bluetooth Devices
Bluetooth Do Not Disturb
911 Assist
Phone Ringer
Text Message Notification
Internet Data Connection
Manage Phonebook
Roaming Warning
Phone
Connect, disconnect, add or delete a device, as well as save it as a favorite. Turn Bluetooth on and off. Have all calls go directly to your voice mail and not ring inside your vehicle. With this feature turned on, text message notifications are also suppressed and do not ring inside your vehicle. Turn on or turn off the 911 Assist feature. See Information (page 473). Select the type of notification for phone calls - ring tone, beep, text to speech, or have it be silent. Select the type of notification for text messages - alert tone, beep, text to speech, or have it be silent. If compatible with your phone, you can adjust your internet data connection. Select to make your connection profile with the personal area network or to turn off your connection. You can also choose to adjust your settings or have the system always connect, never connect when roaming or query on connect. Press ? for more information. Access features, such as automatic phonebook download, re-download your phonebook, add contacts from your phone as well as delete or upload your phonebook. Have the system alert you when in Roaming mode.
Wireless & Internet Your system has a Wi-Fi feature that creates a wireless network within your vehicle, thereby allowing other devices (such as personal computers or phones) in your vehicle to speak to each other, share files or play games. Using this Wi-Fi
feature, everyone in your vehicle can also gain access the internet if you have a USB mobile broadband connection inside your vehicle, your phone supports personal area networking and if you park outside a wireless hotspot.
Press the Settings icon > Settings > Wireless & Internet, then select from the
following:
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Wi-Fi Settings
USB Mobile Broadband
Bluetooth Settings
Prioritize Connection Methods
Wi-Fi
Wi-Fi Network (Client) Mode turns the Wi-Fi feature on and off in your vehicle. Make sure you turn it on for connectivity purposes. Choose a Wireless Network allows you to use a previ- ously stored wireless network. You can categorize by alphabetical listing, priority and signal strength. You can also choose to search for a network, connect to a network, disconnect from a network, receive more information, prioritize a network or delete a network. Gateway (Access Point) Mode makes SYNC an access point for a phone or a computer when turned on. This forms the local area network within your vehicle for things, such as game playing, file transfer and internet browsing. Press ? for more information. Gateway (Access Point) Settings allows you to view and change settings for using SYNC as the internet gateway. Gateway (Access Point) Device List allows you to view recent connections to your Wi-Fi system. Instead of using Wi-Fi, your system can also use a USB mobile broadband connection to access the internet. (You must turn on your mobile broadband device on your personal computer before connecting it to the system.) This screen allows you to set up what is your typical area for your USB mobile broadband connection. (USB mobile broadband settings may not display if the device is already on.) You can select the following: Country, Carrier, Phone Number, User Name and Password. Shows you the currently paired devices as well as giving you your typical Bluetooth options to connect, disconnect, set as favorite, delete and add device. Bluetooth is a registered trademark of the Bluetooth SIG. Choose your connection methods and change them as needed. You can select to Change Order and have the system either always attempt to connect using a USB mobile broadband or using Wi-Fi.
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The Wi-Fi CERTIFIED Logo is a certification mark of the Wi-Fi Alliance. Help
Press the Settings icon > Help, then select from the following:
System Information
Software Licenses
Driving Restrictions
911 Assist
Voice Command List
Help
Touchscreen system serial number Your vehicle identification number (VIN) Touchscreen system software version Navigation system version Map database version Sirius satellite radio ESN Gracenote Database Information and Library version View the licenses for any software and applications installed on your system. Certain features are not accessible when your vehicle is moving. Turn on and turn off the 911 Assist feature. See Informa- tion (page 473). In Case of Emergency (ICE) Quick Dial: allows you to save up to two numbers as ICE contacts for quick access if there is an emergency. Select Edit to access your phonebook and then select the desired contacts. The numbers then appear as options on this screen for the ICE 1 and ICE 2 buttons. The ICE contacts you select appear at the end of the 911 Assist call process. View categorized lists of voice commands.
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To access Help using the voice commands, press the voice button, then, after the tone,
say "Help". The system provides allowable voice commands for the current mode.
ENTERTAINMENT
AM 1 and AM AST FM 1, FM 2 and FM AST SIRIUS CD USB Touch this button to scroll down for more options, such as SD Card, BT Stereo and Line In These buttons change with the media mode you are in. Radio memory presets and CD controls.
Note: Some features may not be available in your area. Contact an authorized dealer for more information. You can access these options using the touchscreen or voice commands.
Browsing Device Content When listening to audio on a device, you can browse through other devices without having to change sources. For example, if you are currently listening to audio on an SD card, you can browse all the artists that are stored on your USB device.
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Your voice system allows you to change audio sources with a simple voice command. For example, if you are listening to music on a USB device, then want to switch to a satellite radio channel, simply press the voice button on the steering wheel controls and say the name of the SIRIUS station (such as, "the Highway"). The following voice commands are available at the top level of the voice session no matter which current audio source you are listening to (such as a USB device or SIRIUS satellite radio). Note: This is only available when your MyFord Touch system language is set to North American English.
Sample commands
"<87.9-107.9>" "<530-1710>"
"
"Play [album]
"Play [artist]
"Play [genre]
"Play [playlist]
"Play [song]
"Play
"Play name>"
Press the voice icon on the
steering wheel. When prompted,
you can say:
"BROWSE" within devices
"Browse"*
"Browse "Browse "Browse SD card"
"Browse Sirius channel guide"**
"Browse USB"
"Help"
* If you only say, "Browse", you can then
say any commands in the following chart.
**This command is only usable if you have
an active subscription to SIRIUS satellite
radio.
"BROWSE"
" " "SD card"**
"Sirius Channel Guide"*
"USB"**
"Help"
* This command is only usable if you have
an active subscription to SIRIUS satellite
radio.
** For more commands in SD card or USB
mode, see the "SD Card and USB Port"
section of this chapter.
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Bass
Speed Compensated Volume.
Treble
Balance and Fade
Options
Sound Settings
Touch this button to adjust settings for:
•
• Midrange
•
•
• DSP (Digital Signal Processing)
• Occupancy Mode
•
Note: Your vehicle may not have all these
sound settings.
Set PTY for Seek/Scan
This allows you to select a category of
music you would like to search for. You can
then choose to either seek or scan for the
stations playing that category.
RDS Text Display
This allows you to view the information
broadcast by FM stations.
AST
AST (Autostore) allows you to have the
system automatically store the six
strongest stations in your current location.
TAG Button
This feature is available when HD Radio is
on, and allows you to tag a song to
download later. When you select On, TAG
appears on-screen when HD Radio is
active. You can touch TAG to save the
information of the song that is playing.
When you plug in your portable music
player, the information transfers, if
supported by your device. When you are
connected to iTunes, the tags appear to
remind you of the songs you would like to
download. See HD Radio information later
in this chapter.
Sample commands
"Sirius <0-223>"*
"Sports games"*
* This command is only usable if you have
an active subscription to SIRIUS satellite
radio.
** The commands that have [ ] around the
word means that the word is optional. For
example, if you say, "Play Metallica", this
is the same as the voice command, "Play
[artist] Touch the AM or FM tab to
listen to the radio.
To change between AM and FM presets,
just touch the AM or FM tab.
Memory Presets
Save a station by pressing and holding one
of the memory preset areas. There is a brief
mute while the radio saves the station.
Sound returns when finished.
HD Radio
Touch this button to turn HD Radio on. The
light on the button illuminates when the
feature is on. HD Radio allows you to
receive radio broadcasts digitally, where
available, providing free, crystal-clear
sound. See HD Radio information later in
this chapter.
Scan
Touch this button to go to the next strong
AM or FM radio station. The light on the
button illuminates when the feature is on.
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The multicast indicator appears in FM
mode (only) if the current station is
broadcasting multiple digital broadcasts.
The highlighted numbers signify available
digital channels where new or different
content is available. HD1 signifies the main
programming status and is available in
analog and digital broadcasts. Other
multicast stations (HD2 through HD7) are
only available digitally.
TAG allows you to save a song to
download later when you are on an
acquired HD Radio station and the feature
is on. To turn the feature on and use it:
1. Press AM or FM > Options > TAG
Button > On.
2. When you hear a song you like, touch
TAG.
3. The system automatically saves the
song's information and transfers it to
your portable music player (if
supported) when you connect it to the
system. The system automatically
transfers the tag to your player (if
already connected) and a pop-up
confirms the transfer.
4. When you access iTunes with your
portable music player, the tags appear
to you as a reminder. The system
allows you to tag up to approximately
100 songs. For a list of devices that
support tagging, see
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
Direct Tune
Touch this button to manually enter the
desired station number. Touch Enter when
you are done.
HD Radio™ Information (If Available)
Note: HD Radio broadcasts are not
available in all markets.
HD Radio technology is the digital
evolution of analog AM/FM radio. Your
system has a special receiver that allows
it to receive digital broadcasts (where
available) in addition to the analog
broadcasts, it already receives. Digital
broadcasts provide a better sound quality
than analog broadcasts with free,
crystal-clear audio and no static or
distortion. For more information, and a
guide to available stations and
programming, please visit
www.hdradio.com.
When HD Radio is on and you tune to a
station broadcasting HD Radio technology,
you may notice the following indicators on
your screen:
The HD Radio logo is grey when acquiring
a digital station, and then changes to
orange when digital audio is playing. When
this logo is available, you may also see Title
and Artist fields on-screen.
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When HD Radio broadcasts are active, you
can access the following functions:
• Scan allows you to hear a brief
sampling of all available stations. This
feature still works when HD Radio
reception is on, although it does not
scan for HD2-HD7 channels. You may
see the HD logo appear if the station
has a digital broadcast.
• Memory presets allow you to save an
active channel as a memory preset.
Touch and hold a memory preset slot
until the sound returns. There is a brief
mute while the radio saves the station.
Sound returns when finished. When
switching to an HD2 or HD3 memory
preset, the sound mutes before the
digital audio plays, because the system
has to reacquire the digital signal.
Note: As with any saved radio station, you
cannot access the saved station if your
vehicle is outside the station’s reception
area.
HD Radio Reception and Station Troubleshooting
Reception area
Station blending
Potential reception issues
If you are listening to a multicast station and you are on
the fringe of the reception area, the station may mute due
to weak signal strength.
If you are listening to HD1, the system switches back to
the analog broadcast until the digital broadcast is available
again. However, if you are listening to any of the possible
HD2-HD7 multicast channels, the station mutes and stays
muted unless it is able to connect to the digital signal
again.
When the system first receives a station (aside from HD2-
HD7 multicast stations), it first plays the station in the
analog version. Once the receiver verifies the station is an
HD Radio station, it shifts to the digital version. Depending
on the station quality, you may hear a slight sound change
when the station changes from analog to digital. Blending
is the shift from analog to digital sound or digital back to
analog sound.
In order to provide the best possible
experience, use the contact form to report
any station issues found while listening to
a station broadcasting with HD Radio
technology. Independent entities own and
operate each station. These stations are
responsible for ensuring all audio streams
and data fields are accurate.
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Potential station issues
Issues
Cause
Action
Echo, stutter, skip or repeat
in audio.
Increase or decrease in
audio volume.
Sound fading or blending in
and out.
There is an audio mute
delay when selecting HD2 or
HD3, multicast preset or
Direct Tune.
Cannot access HD2 or HD3
There is no text information
shown for currently selected
frequency.
This is poor time alignment
by the radio broadcaster.
No action required. This is a
broadcast issue.
The radio is shifting between
analog and digital audio.
The digital multicast is not
available until the HD Radio
broadcast is decoded. Once
decoded, the audio is avail-
able.
The previously stored
multicast preset or direct
tune is not available in your
current reception area.
Data service issue by the
radio broadcaster.
Data service issue by the
radio broadcaster.
No action required. The
reception issue may clear up
as you continue to drive.
No action required. This is
normal behavior. Wait until
the audio is available.
No action required. The
station is not available in
your current location.
Fill out the station issue
form at website listed
below.*
Fill out the station issue
form at website listed
below.*
No action required. This is
normal behavior.
HD2-HD7 stations not found
when Scan is pressed.
* http://www.ibiquity.com/automotive/report_radio_station_experiences
Pressing Scan disables
HD2-HD7 channel search.
HD Radio Technology manufactured under
license from iBiquity Digital Corp. U.S. and
foreign patents. HD Radio and the HD and
HD Radio logos are proprietary trademarks
of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not
responsible for the content sent using HD
Radio technology. Content may be
changed, added or deleted at any time at
the station owner's discretion.
Radio Voice Commands
If you are listening to the radio,
press the voice button on the
steering wheel controls. When
prompted, say any of the following
commands.
If you are not listening to the radio, press
the voice button and, after the tone, say
"Radio", then any of the following
commands.
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"RADIO"
"<87.9-107.9>"
"<87.9-107.9> HD"1
"<530-1710>"
"AM"
"AM <530-1710>"
"AM autoset"
"AM autoset preset <#>"
"AM preset <#>"
"Browse"2
"FM"
"FM <87.9-107.9>"
"FM <87.9-107.9> HD <#>"1
"FM autoset"
"FM autoset preset <#>"
"FM preset <#>"
"FM 1"
"FM 1 preset <#>"
"FM 2"
"FM 2 preset <#>"
"HD <#>"1
"RADIO"
"Tune"3
1 If available.
2 If you have said "Browse", see the
"Browse" chart later in this section.
3 If you have said "Tune", see the following
"Tune" chart.
"TUNE"
"<530-1710>"
"<87.9-107.9>"
"<87.9-107.9> HD <#>"*
"AM"
"AM <530-1710>"
"AM autoset"
"AM autoset preset <#>"
"AM preset <#>"
"FM"
"FM <87.9-107.9>"
"FM <87.9-107.9> HD <#>"*
"FM autoset"
"FM autoset preset <#>"
"FM preset <#>"
"FM 1"
"FM 1 preset <#>"
"FM 2"
"FM 2 preset <#>"
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Replay
Replay audio on the current channel. You
can replay approximately 45 minutes of
audio as long as you have remained tuned
to the current station. Changing stations
erases the previous audio.
While in replay mode:
• Press and release the seek buttons to
hear the previous or next song.
• Press and hold the seek buttons to
reverse or fast forward in the current
track.
• Press play or pause to play or pause
the audio.
• Press Replay to return to live audio if
you have been using the feature to
replay audio.
Scan
Touch this button to hear a brief sampling
of channels.
Options
Touch this button to view and adjust
various media settings.
Sound Settings
Touch this button to adjust settings for:
•
• Midrange
•
•
• DSP (Digital Signal Processing)
• Occupancy Mode
•
Note: Your vehicle may not have all these
sound settings.
Treble
Balance and Fade
Speed Compensated Volume.
Bass
"TUNE"
"HD <#>"*
"Preset <#>"
"Help"
* If available.
SIRIUS® Satellite Radio (If
Activated)
Press the lower left corner of the
touchscreen, and then select the
SIRIUS tab.
Memory Presets
Save a channel by pressing and holding
one of the memory preset areas. There is
a brief mute while the radio saves the
channel. Sound returns when finished.
ALERT
Save the current song, artist, or team as a
favorite.
If you are listening to music, you can save
the song or artist, so the system can alert
you when they are playing on a satellite
radio channel. If you are listening to a
sporting event, you can save your favorite
teams so the system can alert you when
they are playing on a satellite radio
channel. You can also edit alerts or turn
alerts on or off.
When an alert appears on the screen, you
can choose to tune to the channel, cancel
the alert or turn off alerts.
Note: SIRIUS does not support the Alert
feature on all channels. Ford Motor
Company shall not be responsible for Alert
feature variation.
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Set Category for Seek/Scan
This allows you to select a category of
music you would like to search for. You can
then choose to either seek or scan for the
stations playing that category.
Parental Lockout
This allows you to lock and unlock
channels, change or reset your PIN or
unlock all channels. To use this feature,
you need your initial PIN, which is 1234.
Artist/Title/Team Alerts
This feature allows you turn alerts on and
off.
Electronic Serial Number (ESN)
SIRIUS requires this number when
communicating with you about your
account.
Direct Tune
Touch this button to manually enter the
desired satellite channel number. Touch
Enter when you are done.
Browse
Touch this button to view a list of all
available stations. Scroll to see more
categories. Touch the station you want to
listen to.
Touch Skip if you want to skip this
channel.
Touch Lock if you do not want anyone to
listen to this channel.
Touch Title or Artist to see song and
artists on other stations.
SIRIUS Satellite Radio Information
Note: SIRIUS reserves the unrestricted right
to change, rearrange, add or delete
programming including canceling, moving
or adding particular channels, and its prices,
at any time, with or without notice to you.
Ford Motor Company shall not be
responsible for any such programming
changes.
SIRIUS satellite radio is a
subscription-based satellite radio service
that broadcasts a variety of music, sports,
news, weather, traffic and entertainment
programming. Your factory-installed
SIRIUS satellite radio system includes
hardware and a limited subscription term
that begins on the date of sale or lease of
your vehicle. See an authorized dealer for
availability.
For more information on extended
subscription terms (a service fee is
required), the online media player and a
list of SIRIUS satellite radio channels, and
other features, please visit
www.siriusxm.com in the United States,
www.sirius.ca in Canada, or call SIRIUS at
1-888-539-7474.
Note: This receiver includes the eCos
real-time operating system. eCos is
published under the eCos License.
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Satellite Radio Electronic Serial Number
(ESN)
You need your ESN to activate, modify or
track your satellite radio account. The ESN
SIRIUS Satellite Radio Reception Factors and Troubleshooting
is on the System Information Screen (SR
ESN:XXXXXXXXXXXX). To access your
ESN, touch the bottom left corner of the
touchscreen. Touch SIRIUS > Options.
Antenna obstructions
Terrain
Station overload
Satellite radio signal interfer-
ence
Potential reception issues
For optimal reception performance, keep the antenna
clear of snow and ice build-up and keep luggage and other
materials as far away from the antenna as possible.
Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and
thunderstorms can interfere with your reception.
When you pass a ground-based broadcast-repeating
tower, a stronger signal may overtake a weaker one and
the audio system may mute.
Your display may show ACQUIRING... to indicate the
interference and the audio system may mute.
Radio display
Cause
Action
Troubleshooting tips
Acquiring...
Sat Fault/SIRIUS System
Failure.
Radio requires more than
two seconds to produce
audio for the selected
channel.
There is an internal module
or system failure present.
Invalid Channel.
Unsubscribed Channel.
The channel is no longer
available.
Your subscription does not
include this channel.
No action required. This
message should disappear
shortly.
If this message does not
clear shortly, or with an igni-
tion key cycle, your receiver
may have a fault. See an
authorized dealer for service.
Tune to another channel or
choose another preset.
Contact SIRIUS at 1-888-
539-7474 to subscribe to
the channel, or tune to
another channel.
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Radio display
Cause
Action
Troubleshooting tips
No Signal.
Updating.
The signal is lost from the
SIRIUS satellite or SIRIUS
tower to your vehicle
antenna.
Update of channel
programming in progress.
Call SIRIUS
1-888-539-7474.
Your satellite service is no
longer available.
None found. Check Channel
Guide.
Subscription Updated.
All the channels in the
selected category are either
skipped or locked.
SIRIUS has updated the
channels available for your
vehicle.
The signal is blocked. When
you move into an open area,
the signal should return.
No action required. The
process may take up to
three minutes.
Contact SIRIUS at 1-888-
539-7474 to resolve
subscription issues.
Use the channel guide to
turn off the Lock or Skip
function on that station.
No action required.
"SIRIUS"
"SAT 1"
"SAT 1 Preset <#>"
"SAT 2"
"SAT 2 preset <#>"
"SAT 3"
"SAT 3 preset <#>"
"Sirius <0-223>"
"Sirius off"
"Sirius on"
"Sports game"*
SIRIUS Satellite Radio Voice
Commands
If you are listening to SIRIUS
satellite radio, press the voice
button on the steering wheel
controls. When prompted, say any of the
following commands.
If you are not listening to SIRIUS satellite
radio, press the voice button and, after the
tone, say "SIRIUS", then any of the
following commands.
"SIRIUS"
" "Preset <#>"
"SAT"
"SAT preset <#>"
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"SIRIUS"
"Tune"**
"Help"
CD
Press the lower left corner of the
touchscreen, and then select the
CD tab.
You can also advance and reverse the
current track or current folder, if applicable.
Repeat
Touch this button to repeat the currently
playing track, all tracks on the disc or turn
the feature off if already on.
Shuffle
Touch this button to play the tracks or
entire albums in random order, or turn the
feature off if already on.
Scan
Touch this button to hear a brief sampling
of all available tracks.
More Info
Touch this button to see disc information.
Options
Sound Settings
Touch this button to adjust settings for:
•
• Midrange
•
•
• DSP (Digital Signal Processing)
• Occupancy Mode
•
Note: Your vehicle may not have all these
sound settings.
Compression
Touch this button to turn the compression
feature on and off.
Treble
Balance and Fade
Speed Compensated Volume.
Bass
* If you have said "Sports game", see the
following "Sports game" chart.
** If you have said "Tune", see the following
"Tune" chart.
"SPORTS GAME"
"Tune to the "Tune to the "Tune to the game"
"Tune to the "Help"
"TUNE"
" "Preset <#>"
"SAT"
"SAT 1"
"SAT 1 preset <#>"
"SAT 2"
"SAT 2 preset <#>"
"SAT 3"
"SAT 3 preset <#>"
"Sirius <0-223>"
"Help"
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Browse
Touch this button to look through all
available CD tracks.
CD Voice Commands
If you are listening to a CD, press
the voice button on the steering
wheel controls. When prompted,
say any of the following commands.
If you are not listening to a CD, press the
voice button and, after the tone, say "CD",
then any of the following commands.
SD Card Slot and USB Port
SD Card
Note: Your SD card slot is spring-loaded.
To remove the SD card, press the card in
and the system ejects it. Do not attempt to
pull the card to remove it as this could cause
damage.
Note: The navigation system also uses this
card slot. See Navigation (page 485).
"CD"
"Pause"
"Play"
"Play next track"
"Play previous track"
"Play track <1-512>"
"Repeat"
"Repeat folder"*
"Repeat off"
"Repeat track"
"Shuffle"
"Shuffle CD"*
"Shuffle folder"*
"Shuffle off"
"Help"
*This applies to WMA or MP3 files only.
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The SD card slot is located in the center
console. To access and play music from
your device, press the lower left corner of
the touchscreen.
SD logo is a trademark of SD-3C, LLC.
E142599E175710E142620MyFord Touch™ (If Equipped)
Bass
Speed Compensated Volume.
Treble
Balance and Fade
More Info
Touch this button to see disc information
such as current track, artist name, album
and genre.
Options
Touch this button to view and adjust
various media settings.
Sound Settings allows you to adjust
settings for:
•
• Midrange
•
•
• DSP (Digital Signal Processing)
• Occupancy Mode
•
Note: Your vehicle may not have all these
sound settings.
Media Player Settings allows you to
select more settings, which is under Media
Player. See Settings (page 440).
Device Information displays software
and firmware information about the
currently connected media device.
Update Media Index indexes your device
when you connect it for the first time and
each time the content changes (such as
adding or removing tracks) to make sure
you have the latest voice commands
available for all media on the device.
Browse
This feature allows you to view the
contents of the device. It also allows you
to search by categories, such as genre,
artist or album.
If you want to view song information such
as Title, Artist, File, Folder, Album, and
Genre, touch the on-screen album art.
USB Port
The USB ports are located in the center
console. To access and play music from
your device, press the lower left corner of
the touchscreen.
This feature allows you to plug in media
playing devices, memory sticks, flash drives
or thumb drives, and charge devices if they
support this feature.
Playing Music from Your Device
Note: The system is capable of indexing up
to 30,000 songs.
Insert your device and select the
SD Card or USB tab once the
system recognizes it. You can
then select from the following options:
Repeat
This feature replays the currently playing
song or album.
Shuffle
Touch this button to play music on the
selected album or folder in random order.
Similar Music
This feature allows you to choose music
similar to what is currently playing.
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You can also touch What’s Playing to
hear how the system pronounces the
current band and song. This can be helpful
when using voice commands to make sure
the system correctly plays your request.
SD Card and USB Voice Commands
If you are listening to a USB
device or an SD card, press the
voice button on the steering
wheel controls. When prompted, say any
of the following commands.
If you are not listening to a USB device or
an SD card, press the voice button and,
after the tone, say "USB" or "SD card",
then any of the following commands.
"USB" or "SD CARD"
"Browse"*
"Next"
"Pause"
"Play"
"Play album "Play all"
"Play artist "Play audiobook "Play author "Play composer "Play folder "Play movie "Play music video "Play playlist "USB" or "SD CARD"
"Play podcast "Play podcast episode "Play similar music"
"Play song "Play TV show "Play TV show episode "Play video "Play video podcast "Play video podcast episode "Play video playlist "Previous"
"Repeat all"
"Repeat off"
"Repeat one"
"Shuffle"
"Shuffle album"
"Shuffle off"
"What's this?"
"Help"
* If you have said you would like to browse
your USB or SD card, the system prompts
you to specify what you would like to
browse. When prompted, see the following
"Browse" chart.
** These commands are only available in
USB mode and are device-dependent.
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"BROWSE"
"Album "All albums"
"All artists"
"All audiobooks"
"All authors"
"All composers"
"All folders"
"All genres"
"All movies"*
"All music videos"*
"All playlists"
"All podcasts"
"All songs"
"All TV shows"*
"All video playlists"*
"All video podcasts"*
"All videos"*
"Artist "Audiobook "Author "Composer "Folder "BROWSE"
"TV show "Video "Video playlist "Video podcast "Help"
* This command is only available in USB
mode and is device-dependent.
Supported Media Players, Formats
and Metadata Information
SYNC is capable of hosting nearly any
digital media player, including iPod,
Zune™, plays from device players, and
most USB drives. Supported audio formats
include MP3, WMA, WAV and AAC.
It is also able to organize your indexed
media from your playing device by
metadata tags. Metadata tags, which are
descriptive software identifiers embedded
in the media files, provide information
about the file.
If your indexed media files contain no
information embedded in these metadata
tags, SYNC may classify the empty
metadata tags as Unknown.
Bluetooth Audio
Your system allows you to stream audio
over your vehicle's speakers from your
connected, Bluetooth-enabled cellular
phone.
To access, press the lower left
corner on the touchscreen, then
select the BT Stereo tab.
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Bluetooth Audio Voice Commands
If you are listening to a Bluetooth
audio device, press the voice
button on the steering wheel
control. When prompted, say "Next song",
"Pause", "Play" or "Previous song".
If you are not listening to a Bluetooth audio
device, press the voice button and, after
the tone, say "Next song", "Pause", "Play"
or "Previous song".
Line In
WARNINGS
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any handheld device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
For safety reasons, do not connect
or adjust the settings on your
portable music player while your
vehicle is moving.
Store the portable music player in a
secure location, such as the center
console or the glove box, when your
vehicle is moving. Hard objects may
become projectiles in a crash or sudden
stop, which may increase the risk of serious
injury. The audio extension cable must be
long enough to allow the portable music
player to be safely stored while your
vehicle is moving.
Your auxiliary input jack allows you to play
music from your portable music player over
your vehicle's speakers. The jack is located
in your center console.
Press the lower left corner of the
touchscreen, and then select Line In.
To use the auxiliary input jack feature,
make sure that your portable music player
is designed for use with headphones and
that it is fully charged. You also need an
audio extension cable with stereo male
1/8-inch (3.5 millimeter) connectors at
both ends.
1. Switch off the engine, radio and
portable music player. Set the parking
brake and put the transmission in
position P.
2. Attach one end of the audio extension
cable to the headphone output of your
player and the other end into the
adapter in one of the jacks inside the
center console.
3. Press the lower left corner on the
touchscreen. Select either a tuned FM
station or a CD (if there is a CD already
loaded into the system).
4. Adjust the volume as desired.
5. Turn the portable music player on and
adjust the volume to ½ the maximum.
6. Press the lower left corner on the
touchscreen. Select the Line In tab.
(You should hear audio from your
portable music player although it may
be low.)
7. Adjust the sound on your portable
music player until it reaches the level
of the FM station or CD by switching
back and forth between the controls.
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Troubleshooting
• Do not connect the audio input jack to
a line level output. The jack only works
correctly with devices that have a
headphone output with a volume
control.
• Do not set the portable music player's
volume level higher than is necessary
to match the volume of the CD or FM
radio as this causes distortion and
reduces sound quality.
•
If the music sounds distorted at lower
listening levels, turn the portable music
player volume down. If the problem
persists, replace or recharge the
batteries in the portable media player.
• Control the portable media player in
the same manner when used with
headphones, as the auxiliary input jack
does not provide control (such as Play
or Pause) over the attached portable
media player.
PHONE
multicast channel when
recalling a preset or from a
direct tune.
Text information does not
match currently playing
audio.
"Preset <#>"
"Radio off"
"Radio on"
"Set PTY"
"Help"