2015 Ford F 150 Owners Manual

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E142599SYNC™

Display

Description and action

Mic. off

Privacy

Hold

Dial a number

Join calls

Phonebook

Call history

Turn your vehicle's microphone off. To turn the microphone on, select the option again. Switch a call from an active hands-free environment to your cellular phone for a more private conversation. When selected, the audio display indicates the call is private. Put an active call on hold. When selected, the audio display indicates the call is on hold. Enter numbers using the audio system's numeric keypad (for example, numbers for passwords). Join two separate calls. The system supports a maximum of three callers on a multiparty or conference call. 1. Select the More option. 2. Access the desired contact through the system or use voice commands to place the second call. Once actively in the second call, select the More option. 3. Scroll to the option to join calls and press the OK button. Access your phonebook contacts. 1. Select the More option. 2. Scroll to the option for phonebook and press the OK button. 3. Scroll through your phonebook contacts. 4. Press the OK button again when the desired contact appears in the audio display. 5. Press the OK button or dial button to call the selection. Access your call history log. 1. Select the More option. 2. Scroll to the option for call history and press the OK button. 3. Scroll through your call history options (incoming, outgoing or missed). 4. Press the OK button again when the desired selection appears in the audio display. 5. Press the OK button or dial button to call the selection. 1. Press the PHONE button to enter the

phone menu.

2. Select one of the options available

Accessing Features through the Phone Menu You can access your call history, phonebook, sent text messages, as well as access phone and system settings.

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Description and action

Enter numbers using the audio system's numeric keypad. Access your downloaded phonebook. 1. Press the OK button to confirm and enter. You can use the options at the bottom of the screen to access an alphabetical category quickly. You can also use the letters on the audio system's numeric keypad to jump in the list. 2. Scroll through your phonebook contacts. 3. Press the OK button again when the desired selection appears in the audio display. 4. Press the OK button or dial button to call the selection. Access any previously dialed, received or missed calls. 1. Press the OK button to select. 2. Scroll to select incoming, outgoing or missed calls. Press the OK button to make your selection. 3. Press the OK button or dial button to call the selection. Select 1 of 10 speed dial entries. To set a speed dial entry, go to the phonebook and then press and hold one of the numbers on the audio system's numeric keypad. Send, download and delete text messages. Access the option for Bluetooth Device menu listings (add, connect, set as primary, on or off, delete). View various settings and features on your phone.

Display

Dial a number Phonebook

Call history

Speed dial

Text messaging BT devices

Phone settings

Text Messaging Note: This is a phone-dependent feature. SYNC allows you to receive, send, download and delete text messages. The system can also read incoming text messages to you so that you do not have to take your eyes off the road. Receiving a Text Message Note: This is a phone-dependent feature. Your phone must support downloading text messages using Bluetooth to receive incoming text messages.

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Note: This is a speed-dependent feature and is only available when your vehicle is traveling at 3 mph (5 km/h) or less. When a new message arrives, an audible tone sounds and the audio display indicates you have a new message. You have these options: • Press the voice button and say, "Read

message". Select the listen option to have the system read the message to you. Select the ignore option, or do nothing, and the message goes into your text message inbox.

•

•

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•

Select the view option to open the text message. Once selected, you have the ability to have the message read to you, to view other messages, or to select the More option.

Display

Reply to sender

Call sender

Forward msg.

Sending, Downloading and Deleting Your Text Messages 1. Press the PHONE button.

•

If you select the More option, use the arrow button to scroll through the following options:

Description and action

Press the OK button to access, and then scroll through a list of pre-defined messages to send. Press the OK button to call the sender of the message. Press the OK button to forward the message to anyone in your phonebook or call history. You can also choose to enter a number.

2. Select the text messaging option, and

then press the OK button.

Choose from the following options:

Display

Description and action

New

View

Delete

More...

Allows you to send a new text message based on a pre-defined set of 15 messages. Allows you to read the full message and, in addition, provides the option to have the system read the message to you. To go to the next message, select the More option. This allows you to reply to the sender, call the sender or forward the message. Allows you to delete current text messages from the system (not your cellular phone). The audio display indicates when the system has deleted all your text messages. Allows you to delete all messages or manually trigger a download of all unread messages from your cellular phone.

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Sending a Text Message Note: You can only send a text message to one recipient at a time. 1. Select the send option when the

desired selection highlights in the audio display.

2. Select the confirmation option when

the contact appears.

3. Press the OK button again to confirm when the system asks if you want to send the message. A pre-defined signature appears on each text message.

Note: You can send text messages either by choosing a contact from the phonebook and selecting the text option from the audio display or by replying to a received message in the inbox. Accessing Your Phone Settings These are phone-dependent features. Your phone settings allow you to access and adjust features such as your ring tone, text message notification, modify your phonebook and set up automatic download. 1. Press the PHONE button. 2. Scroll until the phone settings option appears, and then press the OK button.

3. Scroll to select from the following

options:

Description and action

If this option is checked, the system uses the cellular phone as the master when there is more than one cellular phone paired to the system. This option can be changed for all cellular phones (not only the active phone) using the Bluetooth Devices menu. See the cellular phone name, provider name, cellular phone number, and signal level. When done, press the left arrow buttons to return to the phone status menu. Select which ringtone sounds during an incoming call (one of the system's tones or your cellular phone's). If your phone supports in-band ringing, your phone's ringtone sounds when you choose the cellular phone ringtone option. 1. Press the OK button to select and scroll to hear each ringtone.

Display

Set as master

Phone status

Set ringtone

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Display

Description and action

Text msg notify

Phonebook pref.

Add contacts

Delete

Download now

Auto-download

2. Press the OK button to select a ringtone. Have the option of hearing an audible tone to notify you when a text message arrives. Press the OK button to turn the audible tone off or on. Modify the contents of your phonebook (such as add, delete or download). Press the OK button to select and scroll between the choices in the phonebook preferences table below.

Phonebook preferences

Push the desired contacts on your cellular phone. See your device's manual on how to push contacts. Press the OK button to add more contacts from your phonebook. When a message asking you to delete appears, select the option to confirm. Press the OK button to delete the current phonebook and call history. The system takes you back to the menu for phone settings. Press the OK button to select and download your phone- book to the system. When automatic download is on, the system deletes any changes (additions or deletions) saved in the system since your last download. When automatic download is off, the system does not download your phonebook when your cellular phone connects to SYNC. You can only access your phonebook, call history and text messages when your paired cellular phone connects to the system. Check or uncheck this option to download your phonebook automatically each time your phone connects to the system. Download times are phone- dependent and quantity-dependent.

Bluetooth Devices The Bluetooth Devices menu allows you to add, connect and delete devices as well as set a phone as primary.

1. Press the PHONE button. 2. Scroll until Bluetooth Devices appears,

and then press the OK button.

3. Select from the following options:

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Phonebook preferences

Pair additional phones to the system. 1. Select the option to add to start the pairing process. 2. When a message to begin pairing appears in the audio display, search for SYNC on your phone. See your phone's manual if necessary. 3. When prompted on your phone's display, enter the six- digit PIN provided by the system in the radio display. The display indicates when the pairing is successful. 4. When the option to set the phone as primary appears, select either yes or no. 5. Depending on the functionality of your phone, the system may prompt you with questions (such as if you want to download your phonebook). Select either yes or no to confirm your responses. Select the delete option and confirm when the system asks to delete the selected device. After deleting a phone from the list, you have to repeat the pairing process to pair it again. The system attempts to connect with the primary cellular phone each time you switch on the ignition. When you select a cellular phone as primary, it appears first in the list, marked with an asterisk. Set a previously paired phone as master by selecting the master option and confirming it as the primary. Connect a previously connected phone. You can only have one phone connected at a time to use the phone's func- tionality. When you connect another phone, the previous phone disconnects from the telephone services. The system allows you to use different Bluetooth devices for the cellular phone functionality and the Bluetooth audio music playback feature at the same time. Disconnects the selected cellular phone. Select this option and confirm when asked. After disconnecting a phone, you can reconnect it again without repeating the full pairing process.

Add

Delete

Master

Conn.

Discon.

System Settings 1. Press the MENU button.

2. Select the SYNC settings option, and

then press the OK button.

3. Scroll to select from the following

options:

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Display

Bluetooth on

Set defaults

Master reset

Install on SYNC

System info

Voice settings

Browse USB

SYNC™

Description and action

Check or uncheck this option to switch the system's Bluetooth interface off or on. Select this option, and then press the OK button to change the option's status. Return to the factory default settings without erasing your indexed information (such as phonebook, call history, text messages and paired devices). Select this option and confirm when prompted in the audio display. Completely erase all information stored in the system (such as phonebook, call history, text messages and paired devices) and return to factory default settings. Install downloaded applications or software updates. Select this option and confirm when prompted in the audio display. There must be a valid SYNC application or update available on the USB drive in order to finish an installation successfully. Display the system's version numbers as well as its serial number. Press the OK button to select. The voice settings submenu contains various options. See Using Voice Recognition (page 401). Browse the actual menu structure of the connected USB device. Press the OK button and use the up and down arrow buttons to scroll through the folders and files. Use the left or right arrow buttons to enter or leave a folder. You can select media content for playback from this menu.

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Note: The SYNC 911 Assist feature must be set on before the incident. Note: Before setting this feature on, make sure that you read the 911 Assist Privacy Notice later in this section for important information. Note: If any user turns 911 Assist on or off, that setting applies for all paired phones. If 911 Assist is turned off, either a voice message plays or a display message (or icon) comes on (or both) when your vehicle is started after a previously paired phone connects. Note: Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature. If a crash deploys an airbag (excluding knee airbags and rear inflatable safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC-equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone. You can learn more about the 911 Assist feature, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. See Supplementary Restraints System (page 43). Important information about airbag deployment is in this chapter. See Roadside Emergencies (page 276). Important information about the fuel pump shut-off is in this chapter. Switching 911 Assist On or Off 1. Press the phone button to enter the

phone menu.

2. Scroll to select 911 Assist. 3. Press OK to confirm and enter the 911

Assist menu.

4. Scroll to select between On or Off.

SYNC™ APPLICATIONS AND SERVICES (If Equipped) In order for the following features to work, your cellular phone must be compatible with SYNC. To check your phone's compatibility, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. •

911 Assist: Can alert 911 in the event of an emergency. SYNC AppLink: Allows you to connect to and use certain applications such as Pandora and Stitcher (if your phone is compatible).

•

These features may require activation. Available AppLink enabled apps varies by market. 911 Assist (If Equipped)

WARNINGS

Unless the 911 Assist setting is set on before a crash, the system will not dial for help which could delay

response time, potentially increasing the risk of serious injury or death after a crash. Do not wait for 911 Assist to make an emergency call if you can do it yourself. Dial emergency services immediately to avoid delayed response time which could increase the risk of serious injury or death after a crash. If you do not hear 911 Assist within five seconds of the crash, the system or phone may be damaged or non-functional.

Always place your phone in a secure location in your vehicle so it does not become a projectile or get damaged

in a crash. Failure to do so may cause serious injury to someone or damage the phone which could prevent 911 Assist from working properly.

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Before making the call: •

SYNC provides a short window of time (about 10 seconds) to cancel the call. If you fail to cancel the call, SYNC attempts to dial 911. SYNC says the following, or a similar message: "SYNC will attempt to call 911, to cancel the call, press Cancel on your screen or press and hold the phone button on your steering wheel."

•

If you do not cancel the call, and SYNC makes a successful call, a pre-recorded message plays for the 911 operator, and then the occupant(s) in your vehicle is able to talk with the operator. Be prepared to provide your name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically. 911 Assist May Not Work If •

Your cellular phone or 911 Assist hardware sustains damage in a crash. The vehicle's battery or the SYNC system has no power. The phones(s) previously paired or connected to the system are thrown from the vehicle

•

•

911 Assist Privacy Notice When you turn on 911 Assist, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of electronically or verbally disclosing to 911 operators your vehicle location or other details about your vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not turn the feature on.

5. Press OK when the desired option appears in the radio display. Set On or Set Off appears in the display as confirmation.

Off selections include: • Off with reminder: Provides a display

and voice reminder at phone connection at vehicle start.

• Off without reminder: Provides a

display reminder only without a voice reminder at phone connection. To make sure that 911 Assist works correctly: •

SYNC must be powered and working properly at the time of the incident and throughout feature activation and use. The 911 Assist feature must be set on before the incident. You must pair and connect a Bluetooth-enabled and compatible cell phone to SYNC.

•

•

• A connected Bluetooth-enabled phone

must have the ability to make and maintain an outgoing call at the time of the incident.

•

• A connected Bluetooth-enabled phone must have adequate network coverage, battery power and signal strength. The vehicle must have battery power and be located in the U.S., Canada or in a territory in which 911 is the emergency number. In the Event of a Crash Not all crashes will deploy an airbag or activate the fuel pump shut-off (the triggers for 911 Assist). If a connected cell phone sustains damage or loses its connection to SYNC during a crash, SYNC will search for and try to connect to a previously paired cell phone; SYNC will then attempt to call the emergency services.

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SYNC Mobile Apps The system enables voice and steering wheel control of SYNC AppLink enabled smartphone apps. Once an app is running through AppLink, you can control main features of the app through voice commands and steering wheel controls. Note: You must pair and connect your smartphone to SYNC to access AppLink. Note: iPhone users need to connect the phone to the USB port. Note: Android users need to connect the phone to SYNC using Bluetooth. Note: For information on available apps, supported smartphone devices and troubleshooting tips please visit the Ford website. Note: Make sure you have an active account for the app that you have downloaded. Some apps work automatically with no setup. Other apps want you to configure your personal settings and personalize your experience by creating stations or favorites. We recommend you do this at home or outside of your vehicle. Note: AppLink is not available if your vehicle is equipped with the MyFordTouch system. To Access Using the SYNC Menu 1. Press the MENU button to access the

menu on-screen.

2. Select SyncApplications. 3. Select Mobile Apps. 4. Scroll through the list of available

applications and select a particular app or select Find New Apps.

Note: If a SYNC AppLink compatible app cannot be found, make sure the required app is running on the mobile device.

Accessing an App's Menu Once an app is running through SYNC, press the right arrow button on the steering wheel control to access the app menu. You can access various app features from here, for example thumbs up and thumbs down. Press the left arrow button on the steering wheel control to exit the app menu. To Access Using Voice Commands 1. Press the voice icon. 2. When prompted, say "Mobile Apps". 3. Say the name of the application after

the tone.

4. The app should start. While an app is running through SYNC, you can press the voice button and speak commands specific to the app, for example "Play Playlist Road Trip". Say, "Help" to discover the available voice commands.

SYNC Mobile App Voice Commands The following voice commands are always available: •

"Mobile apps": SYNC prompts you to say the name of an app to start it on SYNC. "List mobile apps": SYNC lists all of the currently available mobile apps. "Find new apps": searches your connected mobile device for SYNC-compatible mobile apps. "": At any time you can say the name of a mobile app to start the mobile app on SYNC. " help": SYNC lists the available voice commands for the specified app if the app is running on SYNC.

•

•

•

•

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App Permissions App permissions are organized by groups. You can grant these group permissions individually. You can change a permission group status any time when not driving, by using the settings menu. When you launch an app using SYNC, the system may ask you to grant certain permissions, for example: •

To allow your vehicle to provide vehicle information to the app such as, but not limited to: Fuel level, fuel economy, fuel consumption, engine speed, rain sensor, odometer, VIN, external temperature, gear position, tire pressure, and head lamp status. To allow your vehicle to provide driving characteristic information such as, but not limited to: MyKey, seat belt status, engine revolutions per minute, gear position, braking events, steering wheel angle, and accelerator pedal position. To allow your vehicle to provide location information, including: GPS and speed. To allow the app to send push notifications using the vehicle display and voice capabilities while running in a background state. Push notifications may be particularly useful for news or location based apps.

•

•

•

Note: You only need to grant permissions the first time you use an app with SYNC. Note: Ford is not responsible or liable for any damages or loss of privacy relating to usage of an app, or dissemination of any vehicle data that you approve Ford to provide to an app. Enabling and Disabling App Permissions Using the SYNC Menu 1. Press the MENU button to access the

SYNC menu.

2. Select SyncApplications > Mobile

Apps > App Settings.

3. Select the specific app or All Apps. 4.

If push notifications are supported, this setting is listed. Select to enable or disable the feature as required.

Enabling SYNC Mobile Apps In order to enable mobile apps, SYNC requires user consent to send and receive app authorization information and updates using the data plan associated with the connected device. Data is sent to Ford in the United States through the connected device. The information is encrypted and includes your VIN, SYNC module number, anonymous usage statistics and debugging information. Updates may take place automatically. Note: You must enable mobile apps for each connected device the first time you select a mobile app using the system. Note: Standard data rates apply. Ford is not responsible for any additional charges you may receive from your service provider, when your vehicle sends or receives data through the connected device. This includes any additional charges incurred due to driving in areas when roaming out of a home network. App Status You can view the current status of an app in the settings menu. There are three possible statuses: • Update Needed: The system has

detected a new app requiring authorization or a general permissions update is required.

• Up-To-Date: No update is required. • Updating: The system is trying to

receive an update.

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port.

3. You can now play music by saying any

of the appropriate voice commands. See the media voice commands.

Using the System Menu 1. Plug the device into your vehicle's USB

2. Press the AUX button until an

"initializing" message appears in the display. Depending on how many media files are on your connected device, an indexing message may appear in the display. When indexing is complete, the screen returns to the playback menu.

You can browse the files on the USB device in categories. Choose from the following: • Play all • Playlists • Songs • Artists • Albums • Genres • • Reset USB What's Playing? At any time during playback, you can press the voice button and ask the system what is playing. The system reads the metadata tags (if populated) of the current track. Media Voice Commands

Browse USB

Press the voice button. When prompted, say "USB" or "iPod", and then any of the following:

If an update is required and you want to request this update manually, for example when in a Wi-Fi hotspot, select Request Update in the settings menu. You can disable automatic updates by selecting Disable Updates in the settings menu. Doing so also disables the use of Mobile Apps on SYNC. USING SYNC™ WITH YOUR MEDIA PLAYER You can access and play music from your digital music player over your vehicle's speaker system using the system's media menu or voice commands. You can also sort and play your music by specific categories, such as artist and album. Note: The system is capable of indexing up to 15,000 songs. SYNC is capable of hosting nearly any digital media player including: iPod, Zune, plays from device players, and most USB drives. SYNC also supports audio formats, such as MP3, WMA, WAV and ACC. Connecting Your Digital Media Player to the USB Port Note: If your digital media player has a power switch, make sure you switch it on before plugging it in. Using Voice Commands 1. Plug the device into your vehicle's USB

port.

2. Press the voice button and when prompted, say "USB" or "iPod".

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Description and action

Pauses device playback. Resumes device playback. Commands inside the "< >" are dynamic, which means it could be the name of anything such as album, artist or song. This voice command is not available until indexing is complete on your device. Play all media on the device from the first track to the last. Commands inside the "< >" are dynamic, which means it could be the name of anything such as album, artist or song. This voice command is not available until indexing is complete on your device. Commands inside the "< >" are dynamic, which means it could be the name of anything such as album, artist or song. This voice command is not available until indexing is complete on your device. Commands inside the "< >" are dynamic, which means it could be the name of anything such as album, artist or song. This voice command is not available until indexing is complete on your device. Plays the next track on the current media. Plays the previous track on current media. Creates a playplan of similar genre to the one currently playing. Commands inside the "< >" are dynamic, which means it could be the name of anything such as album, artist or song. This voice command is not available until indexing is complete on your device.

Repeats the current track. Plays the current playplan in a random order. (Not all devices support this command.)

Command "Pause" "Play"

"Play album

name>"

"Play all"

"Play artist "

"Play genre "

"Play playlist

name>"

"Play next track"

"Play previous track" "Play similar music"

"Play song "

"Repeat off" "Repeat one" "Shuffle all"

"Shuffle off"

"What's playing?" or

"What's this?"

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Examples of USB Commands SYNC provides the user with many intuitive ways to find and play a song using voice. For example, if we have a song called "Penny Lane" from the album "Magical Mystery Tour" we can say the following to play this song: • Play song "Penny Lane". • Play "Penny Lane". If we wanted to play the entire album, we can say: • Play album "Magical Mystery Tour". • Play "Magical Mystery Tour". Bluetooth Audio The system is also capable of playing music from your cellular phone through Bluetooth.

To switch on Bluetooth audio, use the AUX or SOURCE button. You can also press the voice button and, when prompted, say, "Bluetooth audio".

"BLUETOOTH AUDIO"

"Pause" "Play"

"Play next track"

"Play previous track"

Media Menu Features The media menu allows you to select how to play your music (such as by artist, genre, shuffle or repeat), find similar music or reset the index of your USB devices. 1. Press AUX to select USB playback. 2. Select Options to enter the media

menu, and then any of the following:

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Description and action

Choose to have the system play your music in random order. Once you make your choice, it remains on until you switch it off. Choose to have the system repeat the current track. Once you make your choice, it remains on until you switch it off. You can play music similar to the current type of music in the playlist. The system uses metadata information of each track to compile a playlist, creates a new list of similar tracks, and then begins playing that list. (Each track must have populated metadata tags for this feature.) With some devices, unpopulated metadata tags make the tracks unavailable for voice recognition, play menu or this option. However, if you place these tracks onto your playing device in mass storage device mode, they are available for voice recognition, play menu and this option. The system places unknowns into any unpopulated metadata tag. Resets the USB index. After the new indexing is complete, you can choose what to play from the USB song library.

Display

Shuffle

Repeat track

Similar music

Reset SYNC USB

Accessing and viewing USB media

"Browse all songs"

"Browse album " "Browse artist " "Browse genre " "Browse playlist "

Using the System Menu 1. Plug the device into your vehicle's USB

2. Press the AUX button to select USB

port.

playback.

Accessing Your USB Song Library Using Voice Commands You can access and view your USB songs using voice commands. 1. Plug the device into your vehicle's USB

port.

2. Press the voice button and when

prompted, say any of the following commands:

Accessing and viewing USB media

"Browse all albums" "Browse all artists" "Browse all genres" "Browse all playlists"

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3. Select Browse USB. If there are no media files to access, the display indicates there is no media. If there are

media files, you have the following options:

Display

Description and action

Play all

Playlists

Songs

Artists

Albums

Genres

Browse USB

Play all indexed media files from your device one at a time in numerical order.* Press the OK button to select. The first track title appears in the display. Access your playlists (from formats like ASX, M3U, WPL, or MTP).* 1. Press the OK button to select. 2. Scroll to select the desired playlist, and then press the OK button. Search for and play a specific indexed track.* 1. Press the OK button to select. 2. Scroll to select the desired track, and then press the OK button. Sort all indexed media files by artist. The system then lists and plays all artists and tracks alphabetically.* 1. Press the OK button to select. 2. Scroll to select the desired artist, and then press the OK button.

Sort all indexed media files by album.* 1. Press the OK button to select. 2. Scroll to select the desired album, and then press the OK button. Sort all indexed media files by genre (category) type.* 1. Press the OK button to select. 2. Scroll to select the desired genre, and then press the OK button. Browse all supported media files on your media player connected to the USB port. You can only view media files that are compatible with SYNC. (Other files are not visible.) 1. Press the OK button to select.

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Display

Description and action

Reset USB

2. Scroll to browse indexed media files on the device, and then press the OK button. Resets the USB index. After the new indexing is complete, you can choose what to play from the USB song library.

*You can use the buttons at the bottom of the audio display to jump to a certain alphabetical category quickly. You can also use the letters on the audio system's numeric keypad to jump in the list.

USB 2 (If Equipped) Your vehicle may come equipped with an additional USB port. If so, USB 1 will be located at the front of the vehicle at the bottom of the instrument panel. USB 2 will be located inside the storage compartment of the vehicle's center console. You can plug in an additional USB device into the second USB port. To switch between the two connected USB devices using voice commands, say, "USB1" or "USB2". Saying "USB" defaults to the most recently played USB device. Note: SYNC only supports one connected iOS (Apple) devices at a time (whichever one you plug in first). When you connect a second iOS device, the systems charges it, but does not support playback from it. Line In Audio To access the Line In audio source, start a voice session and say, "Line in" or "Aux". Bluetooth Devices and System Settings You can access these menus using the audio display. See Using SYNC™ With Your Phone (page 403).

Voice Commands for Audio Sources Your voice system allows you to change audio sources with a simple voice command.

Press the voice button and say, "Audio" when prompted, and then any of the following

commands:

"AUDIO"

"AM" "AM1"

"AM autoset" or "AM2"

"Bluetooth

"CD" "FM" "FM1"

"FM autoset" or "FM2"

"Line in" "Radio"

"SAT <1-3>"

"Sirius"

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"AUDIO" "USB"

"What's playing"

"Help"

"RADIO"

"Preset "

"Tune" "Help"

Radio Voice Commands

If you are listening to the radio, press the voice button, and then any of the commands in the

following table. If you are not listening to the radio, press the voice button and, after the tone, say, "Radio", and then any of the following voice commands:

Sirius Satellite Radio Voice Commands

If you are listening to Sirius satellite radio, press the voice button, and then any of the

commands in the following table. If you are not listening to Sirius satellite radio, press the voice button and, after the tone, say, "Sirius", and then any of the following voice commands:

"SIRIUS" "<0-233>"

"SAT" "SAT1" "SAT2" "SAT3"

"Preset "

"SAT1 preset " "SAT2 preset " "SAT3 preset "

"Tune" "Help"

"RADIO"

"AM" "AM1"

"AM autoset" or "AM2"

"AM <530-1710>"

"AM preset "

"AM [1] [autoset] preset "

"FM" "FM1"

"FM autoset" or "FM2"

"FM <87.9-107.9>"

"FM [autoset] preset " "FM HD <1-7>"

"FM1 preset " "FM2 preset "

"HD <1-7>"

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E142599E142599SYNC™

CD Voice Commands

If you are listening to a CD, press the voice button, and then any of the commands in the

following table. If you are not listening to a CD, press the voice button and, after the tone, say, "CD", and then any of the following voice commands:

"CD"

"Shuffle"* "Shuffle CD" "Shuffle folder" "Shuffle off"

"CD" "Pause" "Play"

"Play next track"

"Play previous track" "Play track <1-512>"

"Repeat"*

"Repeat folder" "Repeat off" "Repeat track"

*You need to indicate to the system which track or folder to repeat or shuffle when using these commands. SYNC™ TROUBLESHOOTING Your SYNC system is easy to use. However, should questions arise, see the tables below. Use the website at any time to check your phone's compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours). Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for more information.

Issue

Phone issues

Possible cause(s)

There is excessive back-

ground noise during a phone

call.

During a call, I can hear the

other person but they

cannot hear me.

The audio control settings

on your phone may be affecting SYNC perform-

ance.

This may be a possible

phone malfunction.

SYNC is not able to down-

load my phonebook.

This is a phone-dependent

feature.

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Possible solution(s)

Review your phone's manual about audio adjustments.

Try turning off the device,

resetting the device, removing the device's

battery, then trying again. Go to the website to review your phone's compatibility.

E142599SYNC™

Phone issues

Possible cause(s)

Issue

Possible solution(s)

Try turning off the device,

resetting the device or removing the device's

battery, then trying again. Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. Use the SYNCmyphone feature available on the

website.

Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. If the missing contacts are stored on your SIM card, try moving them to the device

memory.

Remove any pictures or special ring tones associ-

ated with the missing

contact.

Depending upon your phone, you may have to grant SYNC permission to access your phonebook contacts. Make

sure to confirm when

prompted by your phone during the phonebook

download.

Go to the website to review your phone's compatibility. Try turning off the device,

resetting the device or removing the device's

battery, then trying again.

This may be a possible

phone malfunction.

This may be a limitation on

your phone's capability.

This is a phone-dependent

feature.

The system says Phonebook

Downloaded but the phonebook in SYNC is

empty or missing contacts.

I am having trouble

connecting my phone to

SYNC.

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SYNC™

Phone issues

Possible cause(s)

Issue

Possible solution(s) Try deleting your device

from SYNC, deleting SYNC from your device and trying

again.

This may be a possible

phone malfunction.

Check the security and auto accept and prompt always settings relative to the SYNC Bluetooth connection on

your phone.

Update your device's firm-

ware.

Turn off the Auto phone- book download setting.

Text messaging is not

working on SYNC.

This is a phone-dependent

feature.

This may be a possible

phone malfunction.

Go to the website to review your phone's compatibility. Try turning off the device,

resetting the device or removing the device's

battery, then trying again.

Issue

USB and media issues

Possible cause(s)

Possible solution(s)

Try turning off the device,

resetting the device, removing the device's

battery, then trying again. Make sure you are using the

manufacturer's cable. Make sure you insert the

USB cable correctly into the device and the USB port. Make sure that the device does not have an auto- install program or active

security settings.

I am having trouble

connecting my device.

This may be a possible

device malfunction.

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Issue

SYNC does not recognize my device when I turn on the

car.

Bluetooth audio does not

stream.

SYNC™

USB and media issues

Possible cause(s)

This is a device limitation.

This is a phone-dependent

feature.

The device is not connected.

Your music files may not contain the correct artist, song title, album or genre

information.

SYNC does not recognize music that is on my device. The file may be corrupted. The song may have copy- right protection, which does

not allow it to play.

Possible solution(s) Make sure you are not

leaving the device in your vehicle during very hot or

cold temperatures.

Review the device compatib-

ility chart on the SYNC website to confirm your

phone supports the

Bluetooth audio streaming

function.

Make sure you correctly

connect the device to SYNC, and that you have pressed

play on your device.

Make sure that all song details are populated.

Some devices require you to

change the USB settings from mass storage to MTP

class.

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SYNC™

Voice command issues

Issue

Possible cause(s)

Possible solution(s)

Review the phone voice commands and the media voice commands at the

beginning of their respective

sections.

After pressing the voice icon,

wait until after the tone sounds and Listening appears before saying a command. Any command spoken before this does not

register with the system. Review the media voice

commands at the beginning

of the media section. Say the song or artist

exactly as listed. If you say "Play Artist Prince", the

system does not play music by Prince and the Revolution

or Prince and the New

Power Generation.

Make sure you are saying the

complete title, such as

"California remix featuring

Jennifer Nettles".

If the song titles are in all CAPS, you have to spell

them. LOLA requires you to

say "L-O-L-A".

Do not use special charac- ters in the title. The system does not recognize them. Review the Phone voice

commands at the beginning

of the phone section.

SYNC does not understand

what I am saying.

You may be using the wrong

voice commands.

You may be speaking too soon or at the wrong time.

You may be using the wrong voice commands.

You may be saying the

name differently than the

way you saved it.

SYNC does not understand the name of a song or artist.

The system may not be

reading the name the same

way you are saying it.

You may be using the wrong

voice commands.

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SYNC does not understand

or is calling the wrong contact when I want to

make a call.

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SYNC™

Voice command issues

Issue

Possible cause(s)

Possible solution(s)

Make sure you are saying the contacts exactly as they are listed. For example, if you

save a contact as Joe Wilson, say "Call Joe

Wilson".

You may be saying the

name differently than the

way you saved it.

The system may not be

reading the name the same

way you are saying it.

Contacts in your phonebook

may be very short and

similar, or they may contain

special characters.

Your phonebook contacts

may be in CAPS.

Using the SYNC phone

menu, open the phonebook

and scroll to the name SYNC is having trouble understanding. SYNC will read the name to you, giving

you some idea of the pronunciation SYNC is

expecting.

The system works better if you list full names, such as "Joe Wilson" rather than

"Joe".

Do not use special charac- ters, such as 123 or ICE, as the system does not recog-

nize them.

If a contact is in CAPS, you

have to spell it. JAKE

requires you to say "Call J-

A-K-E".

Issue

AppLink issues Possible cause(s)

AppLink Mobile Applica- tions: When I select "Find New Apps," SYNC does not

find any applications.

An AppLink capable phone is not connected to SYNC.

Possible solution(s)

Ensure you have a compat- ible smartphone; an Android with OS 2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher. Addition- ally, ensure your phone is paired and connected to

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SYNC™

AppLink issues Possible cause(s)

Issue

My phone is connected, but I still cannot find any apps.

AppLink-enabled apps are not installed and running on

your mobile device.

My phone is connected, my app(s) are running, but I still

cannot find any apps.

Sometime apps do not

properly close and re-open their connection to SYNC,

over ignition cycles, for

example.

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Possible solution(s) SYNC in order to find

AppLink-capable apps on your device. iPhone users

must also connect to

SYNC's USB port with an

Apple USB cable.

Ensure you have down- loaded and installed the latest version of the app

from your phone's app store. Ensure the app is running on

your phone. Some apps require you to register or login on the app on the phone before using them with AppLink. Also, some may have a "Ford SYNC" setting, so check the app's settings menu on the phone. Closing and restarting apps

may help SYNC find the application if you cannot discover it inside the vehicle.

On an Android device, if

apps have an "Exit' or 'Quit'

option, select that then restart the app. If the app does not have that option,

you can also manually "Force Close" the app by going to the phone's settings menu, selecting 'Apps.' then finding the particular app and choosing 'Force stop.' Don't forget to restart the app afterwards, then select "Find New Apps" on SYNC.

SYNC™

AppLink issues Possible cause(s)

Issue

Possible solution(s)

On an iPhone with iOS7+, to force close an app, double tab the home button then swipe up on the app to close

it. Tab the home button again, then select the app again to restart it. After a few seconds, the app should

then appear in SYNC's Mobile App's Menu.

My Android phone is

connected, my app(s) are running, I restarted them, but I still cannot find any

apps.

There is a Bluetooth bug on some order versions of the Android operating system that may cause apps that were found on your previous vehicle drive to not be found again if you have not turned

off Bluetooth.

Reset the Bluetooth on your phone by turning it off and then turning Bluetooth back on. If you are in your vehicle,

SYNC should be able to

automatically re-connect to your phone if you press the

"Phone" button.

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SYNC™

AppLink issues Possible cause(s)

Issue

Possible solution(s)

My iPhone phone is connected, my app is

running, I restarted the app but I still cannot find it on

SYNC.

The USB connection to

SYNC may need to be reset.

Unplug the USB cable from the phone, wait a moment,

and plug the USB cable

back in to the phone. After a few seconds, the app should appear in SYNC's Mobile Apps Menu. If not, "Force Close" the application and

restart it.

I have an Android phone. I found and started my media app on SYNC, but there is no sound or the sound is very

low.

The bluetooth volume on the phone may be low.

I can only see some of the AppLink apps running on my

phone listed in SYNC's

Mobile Apps Menu.

Some Android devices have

a limited number of

bluetooth ports apps can use to connect. If you have more AppLink apps on your phone than the number of availble Bluetooth ports, you will not see all of your apps listed in SYNC's mobile apps

menu.

Try increasing the Bluetooth

volume of the device by using the device's volume control buttons which are most often found on the

side of the device.

Force close or uninstall the apps you do not want SYNC to find. If the app has a "Ford SYNC" setting, disable that setting in the app's settings

menu on the phone.

SYNC System Reset

The SYNC system in your vehicle has System Reset feature that can be performed if the function of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (Such as paired devices, phonebook, call history, text messages, or user settings). To perform a System Reset, press and hold the Seek Up (>>) button while pressing and holding the Radio Power button. Release both buttons after 2-3 seconds. Please allow a few minutes for the reset to complete. After a few minutes has passed you can resume using the SYNC

system.

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MyFord Touch™ (If Equipped)

GENERAL INFORMATION

WARNING

Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

Phone Navigation (or Information if your vehicle is not equipped with Navigation) Climate (or Settings, if your vehicle is equipped with manual climate control) Settings (if your vehicle is equipped with automatic climate control) Home Information Entertainment

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ABGCDFEE161891MyFord Touch™ (If Equipped)

Press to select any of the following: • Driver Settings • Recirculated Air • Auto • Dual • Passenger Settings • A/C • Defrost

SETTINGS

Press to select any of the following: • Clock • Display • Sound • Vehicle • Settings • Help

HOME Press to access your home screen. Depending on your

vehicle’s option package and software, your screens may vary in appearance from the descriptions in this section. Your features may also be limited depending on your market. Check with an authorized dealer for availability.

INFORMATION

Services Travel Link

Press to select any of the following: • • • Alerts • Calendar • Apps ENTERTAINMENT

This system uses a four-corner strategy to provide quick access to several vehicle features and settings. The touchscreen provides easy interaction with your cellular phone, multimedia, climate control and navigation system. The corners display any active modes within those menus, such as phone status or the climate temperature. Note: Some features are not available while your vehicle is moving. Note: Your system is equipped with a feature that allows you to access and control audio features for 30 minutes after you switch the ignition off (and no doors open). PHONE Press to select any of the following: • Phone • Quick Dial • Phonebook • History • Messaging • NAVIGATION Press to select any of the following: • My Home • Favorites • Previous Destinations • Point of Interest Emergency • Street Address • • Intersection • City Center • Map • • Cancel Route CLIMATE

Edit Route

Settings

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E142607E142613E142608MyFord Touch™ (If Equipped)

BT Stereo SD Card Line In

Press to select any of the following: • AM • FM • SIRIUS • CD • USB • • • Cleaning the Touchscreen Display Use a clean, soft cloth such as one used for cleaning glasses. If dirt or fingerprints are still visible, apply a small amount of alcohol to the cloth. Do not pour or spray alcohol onto the display. Do not use detergent or any type of solvent to clean the display. Using Your Bezel Controls Depending on your vehicle and option package, you may also have these controls on your bezel: • Power: Switch the media or climate

features off and on.

• VOL: Control the volume of playing

media.

• Seek and Tune: Use as you normally

would in media modes.

• Presets: Press and hold a numbered button to store a radio or Sirius station; press to recall the stored station."

• MEDIA: Touch repeatedly to see all available media modes. The screen does not change, but you see the media change in the lower left status bar.

• Eject: Eject a CD from the

entertainment system.

• Climate Control: Control the

temperature, fan speed or settings of the climate control system.

Using Your Steering Wheel Controls Depending on your vehicle and option package, you can use your steering wheel controls to interact with the touchscreen system. See Steering Wheel (page 73). Support The SYNC support team is available to help you with any questions you are not able to answer on your own. Monday-Saturday, 8:30am-9:00pm EST. Sunday, 10:30am-7:30pm EST. In the United States, call: 1-800-392-3673. In Canada, call: 1-800-565-3673. Times are subject to change due to holidays. Safety Information

WARNING

Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

• Do not attempt to service or repair the

system. See an authorized dealer.

• Do not operate playing devices if the

power cords or cables are broken, split or damaged. Place cords and cables out of the way, so they do not interfere with the operation of pedals, seats, compartments or safe driving abilities.

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