2015 Ford F 150 Owners Manual

knee airbags and rear inflatable safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC-equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone. You can learn more about the 911 Assist feature, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. See Supplementary Restraints System (page 43). Important information about airbag deployment is in this chapter. See Roadside Emergencies (page 276). Important information about the fuel pump shut-off is in this chapter. Switching 911 Assist On or Off 1. Press the phone button to enter the

phone menu.

2. Scroll to select 911 Assist. 3. Press OK to confirm and enter the 911

Assist menu.

4. Scroll to select between On or Off.

SYNC™ APPLICATIONS AND SERVICES (If Equipped) In order for the following features to work, your cellular phone must be compatible with SYNC. To check your phone's compatibility, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. •

911 Assist: Can alert 911 in the event of an emergency. SYNC AppLink: Allows you to connect to and use certain applications such as Pandora and Stitcher (if your phone is compatible).

•

These features may require activation. Available AppLink enabled apps varies by market. 911 Assist (If Equipped)

WARNINGS

Unless the 911 Assist setting is set on before a crash, the system will not dial for help which could delay

response time, potentially increasing the risk of serious injury or death after a crash. Do not wait for 911 Assist to make an emergency call if you can do it yourself. Dial emergency services immediately to avoid delayed response time which could increase the risk of serious injury or death after a crash. If you do not hear 911 Assist within five seconds of the crash, the system or phone may be damaged or non-functional.

Always place your phone in a secure location in your vehicle so it does not become a projectile or get damaged

in a crash. Failure to do so may cause serious injury to someone or damage the phone which could prevent 911 Assist from working properly.

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Before making the call: •

SYNC provides a short window of time (about 10 seconds) to cancel the call. If you fail to cancel the call, SYNC attempts to dial 911. SYNC says the following, or a similar message: "SYNC will attempt to call 911, to cancel the call, press Cancel on your screen or press and hold the phone button on your steering wheel."

•

If you do not cancel the call, and SYNC makes a successful call, a pre-recorded message plays for the 911 operator, and then the occupant(s) in your vehicle is able to talk with the operator. Be prepared to provide your name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically. 911 Assist May Not Work If •

Your cellular phone or 911 Assist hardware sustains damage in a crash. The vehicle's battery or the SYNC system has no power. The phones(s) previously paired or connected to the system are thrown from the vehicle

•

•

911 Assist Privacy Notice When you turn on 911 Assist, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of electronically or verbally disclosing to 911 operators your vehicle location or other details about your vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not turn the feature on.

5. Press OK when the desired option appears in the radio display. Set On or Set Off appears in the display as confirmation.

Off selections include: • Off with reminder: Provides a display

and voice reminder at phone connection at vehicle start.

• Off without reminder: Provides a

display reminder only without a voice reminder at phone connection. To make sure that 911 Assist works correctly: •

SYNC must be powered and working properly at the time of the incident and throughout feature activation and use. The 911 Assist feature must be set on before the incident. You must pair and connect a Bluetooth-enabled and compatible cell phone to SYNC.

•

•

• A connected Bluetooth-enabled phone

must have the ability to make and maintain an outgoing call at the time of the incident.

•

• A connected Bluetooth-enabled phone must have adequate network coverage, battery power and signal strength. The vehicle must have battery power and be located in the U.S., Canada or in a territory in which 911 is the emergency number. In the Event of a Crash Not all crashes will deploy an airbag or activate the fuel pump shut-off (the triggers for 911 Assist). If a connected cell phone sustains damage or loses its connection to SYNC during a crash, SYNC will search for and try to connect to a previously paired cell phone; SYNC will then attempt to call the emergency services.

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SYNC Mobile Apps The system enables voice and steering wheel control of SYNC AppLink enabled smartphone apps. Once an app is running through AppLink, you can control main features of the app through voice commands and steering wheel controls. Note: You must pair and connect your smartphone to SYNC to access AppLink. Note: iPhone users need to connect the phone to the USB port. Note: Android users need to connect the phone to SYNC using Bluetooth. Note: For information on available apps, supported smartphone devices and troubleshooting tips please visit the Ford website. Note: Make sure you have an active account for the app that you have downloaded. Some apps work automatically with no setup. Other apps want you to configure your personal settings and personalize your experience by creating stations or favorites. We recommend you do this at home or outside of your vehicle. Note: AppLink is not available if your vehicle is equipped with the MyFordTouch system. To Access Using the SYNC Menu 1. Press the MENU button to access the

menu on-screen.

2. Select SyncApplications. 3. Select Mobile Apps. 4. Scroll through the list of available

applications and select a particular app or select Find New Apps.

Note: If a SYNC AppLink compatible app cannot be found, make sure the required app is running on the mobile device.

Accessing an App's Menu Once an app is running through SYNC, press the right arrow button on the steering wheel control to access the app menu. You can access various app features from here, for example thumbs up and thumbs down. Press the left arrow button on the steering wheel control to exit the app menu. To Access Using Voice Commands 1. Press the voice icon. 2. When prompted, say "Mobile Apps". 3. Say the name of the application after

the tone.

4. The app should start. While an app is running through SYNC, you can press the voice button and speak commands specific to the app, for example "Play Playlist Road Trip". Say, "Help" to discover the available voice commands.

SYNC Mobile App Voice Commands The following voice commands are always available: •

"Mobile apps": SYNC prompts you to say the name of an app to start it on SYNC. "List mobile apps": SYNC lists all of the currently available mobile apps. "Find new apps": searches your connected mobile device for SYNC-compatible mobile apps. "": At any time you can say the name of a mobile app to start the mobile app on SYNC. " help": SYNC lists the available voice commands for the specified app if the app is running on SYNC.

•

•

•

•

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App Permissions App permissions are organized by groups. You can grant these group permissions individually. You can change a permission group status any time when not driving, by using the settings menu. When you launch an app using SYNC, the system may ask you to grant certain permissions, for example: •

To allow your vehicle to provide vehicle information to the app such as, but not limited to: Fuel level, fuel economy, fuel consumption, engine speed, rain sensor, odometer, VIN, external temperature, gear position, tire pressure, and head lamp status. To allow your vehicle to provide driving characteristic information such as, but not limited to: MyKey, seat belt status, engine revolutions per minute, gear position, braking events, steering wheel angle, and accelerator pedal position. To allow your vehicle to provide location information, including: GPS and speed. To allow the app to send push notifications using the vehicle display and voice capabilities while running in a background state. Push notifications may be particularly useful for news or location based apps.

•

•

•

Note: You only need to grant permissions the first time you use an app with SYNC. Note: Ford is not responsible or liable for any damages or loss of privacy relating to usage of an app, or dissemination of any vehicle data that you approve Ford to provide to an app. Enabling and Disabling App Permissions Using the SYNC Menu 1. Press the MENU button to access the

SYNC menu.

2. Select SyncApplications > Mobile

Apps > App Settings.

3. Select the specific app or All Apps. 4.

If push notifications are supported, this setting is listed. Select to enable or disable the feature as required.

Enabling SYNC Mobile Apps In order to enable mobile apps, SYNC requires user consent to send and receive app authorization information and updates using the data plan associated with the connected device. Data is sent to Ford in the United States through the connected device. The information is encrypted and includes your VIN, SYNC module number, anonymous usage statistics and debugging information. Updates may take place automatically. Note: You must enable mobile apps for each connected device the first time you select a mobile app using the system. Note: Standard data rates apply. Ford is not responsible for any additional charges you may receive from your service provider, when your vehicle sends or receives data through the connected device. This includes any additional charges incurred due to driving in areas when roaming out of a home network. App Status You can view the current status of an app in the settings menu. There are three possible statuses: • Update Needed: The system has

detected a new app requiring authorization or a general permissions update is required.

• Up-To-Date: No update is required. • Updating: The system is trying to

receive an update.

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SYNC™

port.

3. You can now play music by saying any

of the appropriate voice commands. See the media voice commands.

Using the System Menu 1. Plug the device into your vehicle's USB

2. Press the AUX button until an

"initializing" message appears in the display. Depending on how many media files are on your connected device, an indexing message may appear in the display. When indexing is complete, the screen returns to the playback menu.

You can browse the files on the USB device in categories. Choose from the following: • Play all • Playlists • Songs • Artists • Albums • Genres • • Reset USB What's Playing? At any time during playback, you can press the voice button and ask the system what is playing. The system reads the metadata tags (if populated) of the current track. Media Voice Commands

Browse USB

Press the voice button. When prompted, say "USB" or "iPod", and then any of the following:

If an update is required and you want to request this update manually, for example when in a Wi-Fi hotspot, select Request Update in the settings menu. You can disable automatic updates by selecting Disable Updates in the settings menu. Doing so also disables the use of Mobile Apps on SYNC. USING SYNC™ WITH YOUR MEDIA PLAYER You can access and play music from your digital music player over your vehicle's speaker system using the system's media menu or voice commands. You can also sort and play your music by specific categories, such as artist and album. Note: The system is capable of indexing up to 15,000 songs. SYNC is capable of hosting nearly any digital media player including: iPod, Zune, plays from device players, and most USB drives. SYNC also supports audio formats, such as MP3, WMA, WAV and ACC. Connecting Your Digital Media Player to the USB Port Note: If your digital media player has a power switch, make sure you switch it on before plugging it in. Using Voice Commands 1. Plug the device into your vehicle's USB

port.

2. Press the voice button and when prompted, say "USB" or "iPod".

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E142599SYNC™

Description and action

Pauses device playback. Resumes device playback. Commands inside the "< >" are dynamic, which means it could be the name of anything such as album, artist or song. This voice command is not available until indexing is complete on your device. Play all media on the device from the first track to the last. Commands inside the "< >" are dynamic, which means it could be the name of anything such as album, artist or song. This voice command is not available until indexing is complete on your device. Commands inside the "< >" are dynamic, which means it could be the name of anything such as album, artist or song. This voice command is not available until indexing is complete on your device. Commands inside the "< >" are dynamic, which means it could be the name of anything such as album, artist or song. This voice command is not available until indexing is complete on your device. Plays the next track on the current media. Plays the previous track on current media. Creates a playplan of similar genre to the one currently playing. Commands inside the "< >" are dynamic, which means it could be the name of anything such as album, artist or song. This voice command is not available until indexing is complete on your device.

Repeats the current track. Plays the current playplan in a random order. (Not all devices support this command.)

Command "Pause" "Play"

"Play album

name>"

"Play all"

"Play artist "

"Play genre "

"Play playlist

name>"

"Play next track"

"Play previous track" "Play similar music"

"Play song "

"Repeat off" "Repeat one" "Shuffle all"

"Shuffle off"

"What's playing?" or

"What's this?"

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Examples of USB Commands SYNC provides the user with many intuitive ways to find and play a song using voice. For example, if we have a song called "Penny Lane" from the album "Magical Mystery Tour" we can say the following to play this song: • Play song "Penny Lane". • Play "Penny Lane". If we wanted to play the entire album, we can say: • Play album "Magical Mystery Tour". • Play "Magical Mystery Tour". Bluetooth Audio The system is also capable of playing music from your cellular phone through Bluetooth.

To switch on Bluetooth audio, use the AUX or SOURCE button. You can also press the voice button and, when prompted, say, "Bluetooth audio".

"BLUETOOTH AUDIO"

"Pause" "Play"

"Play next track"

"Play previous track"

Media Menu Features The media menu allows you to select how to play your music (such as by artist, genre, shuffle or repeat), find similar music or reset the index of your USB devices. 1. Press AUX to select USB playback. 2. Select Options to enter the media

menu, and then any of the following:

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Description and action

Choose to have the system play your music in random order. Once you make your choice, it remains on until you switch it off. Choose to have the system repeat the current track. Once you make your choice, it remains on until you switch it off. You can play music similar to the current type of music in the playlist. The system uses metadata information of each track to compile a playlist, creates a new list of similar tracks, and then begins playing that list. (Each track must have populated metadata tags for this feature.) With some devices, unpopulated metadata tags make the tracks unavailable for voice recognition, play menu or this option. However, if you place these tracks onto your playing device in mass storage device mode, they are available for voice recognition, play menu and this option. The system places unknowns into any unpopulated metadata tag. Resets the USB index. After the new indexing is complete, you can choose what to play from the USB song library.

Display

Shuffle

Repeat track

Similar music

Reset SYNC USB

Accessing and viewing USB media

"Browse all songs"

"Browse album " "Browse artist " "Browse genre " "Browse playlist "

Using the System Menu 1. Plug the device into your vehicle's USB

2. Press the AUX button to select USB

port.

playback.

Accessing Your USB Song Library Using Voice Commands You can access and view your USB songs using voice commands. 1. Plug the device into your vehicle's USB

port.

2. Press the voice button and when

prompted, say any of the following commands:

Accessing and viewing USB media

"Browse all albums" "Browse all artists" "Browse all genres" "Browse all playlists"

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SYNC™

3. Select Browse USB. If there are no media files to access, the display indicates there is no media. If there are

media files, you have the following options:

Display

Description and action

Play all

Playlists

Songs

Artists

Albums

Genres

Browse USB

Play all indexed media files from your device one at a time in numerical order.* Press the OK button to select. The first track title appears in the display. Access your playlists (from formats like ASX, M3U, WPL, or MTP).* 1. Press the OK button to select. 2. Scroll to select the desired playlist, and then press the OK button. Search for and play a specific indexed track.* 1. Press the OK button to select. 2. Scroll to select the desired track, and then press the OK button. Sort all indexed media files by artist. The system then lists and plays all artists and tracks alphabetically.* 1. Press the OK button to select. 2. Scroll to select the desired artist, and then press the OK button.

Sort all indexed media files by album.* 1. Press the OK button to select. 2. Scroll to select the desired album, and then press the OK button. Sort all indexed media files by genre (category) type.* 1. Press the OK button to select. 2. Scroll to select the desired genre, and then press the OK button. Browse all supported media files on your media player connected to the USB port. You can only view media files that are compatible with SYNC. (Other files are not visible.) 1. Press the OK button to select.

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Display

Description and action

Reset USB

2. Scroll to browse indexed media files on the device, and then press the OK button. Resets the USB index. After the new indexing is complete, you can choose what to play from the USB song library.

*You can use the buttons at the bottom of the audio display to jump to a certain alphabetical category quickly. You can also use the letters on the audio system's numeric keypad to jump in the list.

USB 2 (If Equipped) Your vehicle may come equipped with an additional USB port. If so, USB 1 will be located at the front of the vehicle at the bottom of the instrument panel. USB 2 will be located inside the storage compartment of the vehicle's center console. You can plug in an additional USB device into the second USB port. To switch between the two connected USB devices using voice commands, say, "USB1" or "USB2". Saying "USB" defaults to the most recently played USB device. Note: SYNC only supports one connected iOS (Apple) devices at a time (whichever one you plug in first). When you connect a second iOS device, the systems charges it, but does not support playback from it. Line In Audio To access the Line In audio source, start a voice session and say, "Line in" or "Aux". Bluetooth Devices and System Settings You can access these menus using the audio display. See Using SYNC™ With Your Phone (page 403).

Voice Commands for Audio Sources Your voice system allows you to change audio sources with a simple voice command.

Press the voice button and say, "Audio" when prompted, and then any of the following

commands:

"AUDIO"

"AM" "AM1"

"AM autoset" or "AM2"

"Bluetooth

"CD" "FM" "FM1"

"FM autoset" or "FM2"

"Line in" "Radio"

"SAT <1-3>"

"Sirius"

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E142599SYNC™

"AUDIO" "USB"

"What's playing"

"Help"

"RADIO"

"Preset "

"Tune" "Help"

Radio Voice Commands

If you are listening to the radio, press the voice button, and then any of the commands in the

following table. If you are not listening to the radio, press the voice button and, after the tone, say, "Radio", and then any of the following voice commands:

Sirius Satellite Radio Voice Commands

If you are listening to Sirius satellite radio, press the voice button, and then any of the

commands in the following table. If you are not listening to Sirius satellite radio, press the voice button and, after the tone, say, "Sirius", and then any of the following voice commands:

"SIRIUS" "<0-233>"

"SAT" "SAT1" "SAT2" "SAT3"

"Preset "

"SAT1 preset " "SAT2 preset " "SAT3 preset "

"Tune" "Help"

"RADIO"

"AM" "AM1"

"AM autoset" or "AM2"

"AM <530-1710>"

"AM preset "

"AM [1] [autoset] preset "

"FM" "FM1"

"FM autoset" or "FM2"

"FM <87.9-107.9>"

"FM [autoset] preset " "FM HD <1-7>"

"FM1 preset " "FM2 preset "

"HD <1-7>"

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E142599E142599SYNC™

CD Voice Commands

If you are listening to a CD, press the voice button, and then any of the commands in the

following table. If you are not listening to a CD, press the voice button and, after the tone, say, "CD", and then any of the following voice commands:

"CD"

"Shuffle"* "Shuffle CD" "Shuffle folder" "Shuffle off"

"CD" "Pause" "Play"

"Play next track"

"Play previous track" "Play track <1-512>"

"Repeat"*

"Repeat folder" "Repeat off" "Repeat track"

*You need to indicate to the system which track or folder to repeat or shuffle when using these commands. SYNC™ TROUBLESHOOTING Your SYNC system is easy to use. However, should questions arise, see the tables below. Use the website at any time to check your phone's compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours). Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for more information.

Issue

Phone issues

Possible cause(s)

There is excessive back-

ground noise during a phone

call.

During a call, I can hear the

other person but they

cannot hear me.

The audio control settings

on your phone may be affecting SYNC perform-

ance.

This may be a possible

phone malfunction.

SYNC is not able to down-

load my phonebook.

This is a phone-dependent

feature.

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Possible solution(s)

Review your phone's manual about audio adjustments.

Try turning off the device,

resetting the device, removing the device's

battery, then trying again. Go to the website to review your phone's compatibility.

E142599SYNC™

Phone issues

Possible cause(s)

Issue

Possible solution(s)

Try turning off the device,

resetting the device or removing the device's

battery, then trying again. Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. Use the SYNCmyphone feature available on the

website.

Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. If the missing contacts are stored on your SIM card, try moving them to the device

memory.

Remove any pictures or special ring tones associ-

ated with the missing

contact.

Depending upon your phone, you may have to grant SYNC permission to access your phonebook contacts. Make

sure to confirm when

prompted by your phone during the phonebook

download.

Go to the website to review your phone's compatibility. Try turning off the device,

resetting the device or removing the device's

battery, then trying again.

This may be a possible

phone malfunction.

This may be a limitation on

your phone's capability.

This is a phone-dependent

feature.

The system says Phonebook

Downloaded but the phonebook in SYNC is

empty or missing contacts.

I am having trouble

connecting my phone to

SYNC.

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Phone issues

Possible cause(s)

Issue

Possible solution(s) Try deleting your device

from SYNC, deleting SYNC from your device and trying

again.

This may be a possible

phone malfunction.

Check the security and auto accept and prompt always settings relative to the SYNC Bluetooth connection on

your phone.

Update your device's firm-

ware.

Turn off the Auto phone- book download setting.

Text messaging is not

working on SYNC.

This is a phone-dependent

feature.

This may be a possible

phone malfunction.

Go to the website to review your phone's compatibility. Try turning off the device,

resetting the device or removing the device's

battery, then trying again.

Issue

USB and media issues

Possible cause(s)

Possible solution(s)

Try turning off the device,

resetting the device, removing the device's

battery, then trying again. Make sure you are using the

manufacturer's cable. Make sure you insert the

USB cable correctly into the device and the USB port. Make sure that the device does not have an auto- install program or active

security settings.

I am having trouble

connecting my device.

This may be a possible

device malfunction.

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Issue

SYNC does not recognize my device when I turn on the

car.

Bluetooth audio does not

stream.

SYNC™

USB and media issues

Possible cause(s)

This is a device limitation.

This is a phone-dependent

feature.

The device is not connected.

Your music files may not contain the correct artist, song title, album or genre

information.

SYNC does not recognize music that is on my device. The file may be corrupted. The song may have copy- right protection, which does

not allow it to play.

Possible solution(s) Make sure you are not

leaving the device in your vehicle during very hot or

cold temperatures.

Review the device compatib-

ility chart on the SYNC website to confirm your

phone supports the

Bluetooth audio streaming

function.

Make sure you correctly

connect the device to SYNC, and that you have pressed

play on your device.

Make sure that all song details are populated.

Some devices require you to

change the USB settings from mass storage to MTP

class.

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Voice command issues

Issue

Possible cause(s)

Possible solution(s)

Review the phone voice commands and the media voice commands at the

beginning of their respective

sections.

After pressing the voice icon,

wait until after the tone sounds and Listening appears before saying a command. Any command spoken before this does not

register with the system. Review the media voice

commands at the beginning

of the media section. Say the song or artist

exactly as listed. If you say "Play Artist Prince", the

system does not play music by Prince and the Revolution

or Prince and the New

Power Generation.

Make sure you are saying the

complete title, such as

"California remix featuring

Jennifer Nettles".

If the song titles are in all CAPS, you have to spell

them. LOLA requires you to

say "L-O-L-A".

Do not use special charac- ters in the title. The system does not recognize them. Review the Phone voice

commands at the beginning

of the phone section.

SYNC does not understand

what I am saying.

You may be using the wrong

voice commands.

You may be speaking too soon or at the wrong time.

You may be using the wrong voice commands.

You may be saying the

name differently than the

way you saved it.

SYNC does not understand the name of a song or artist.

The system may not be

reading the name the same

way you are saying it.

You may be using the wrong

voice commands.

428

SYNC does not understand

or is calling the wrong contact when I want to

make a call.

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SYNC™

Voice command issues

Issue

Possible cause(s)

Possible solution(s)

Make sure you are saying the contacts exactly as they are listed. For example, if you

save a contact as Joe Wilson, say "Call Joe

Wilson".

You may be saying the

name differently than the

way you saved it.

The system may not be

reading the name the same

way you are saying it.

Contacts in your phonebook

may be very short and

similar, or they may contain

special characters.

Your phonebook contacts

may be in CAPS.

Using the SYNC phone

menu, open the phonebook

and scroll to the name SYNC is having trouble understanding. SYNC will read the name to you, giving

you some idea of the pronunciation SYNC is

expecting.

The system works better if you list full names, such as "Joe Wilson" rather than

"Joe".

Do not use special charac- ters, such as 123 or ICE, as the system does not recog-

nize them.

If a contact is in CAPS, you

have to spell it. JAKE

requires you to say "Call J-

A-K-E".

Issue

AppLink issues Possible cause(s)

AppLink Mobile Applica- tions: When I select "Find New Apps," SYNC does not

find any applications.

An AppLink capable phone is not connected to SYNC.

Possible solution(s)

Ensure you have a compat- ible smartphone; an Android with OS 2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher. Addition- ally, ensure your phone is paired and connected to

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AppLink issues Possible cause(s)

Issue

My phone is connected, but I still cannot find any apps.

AppLink-enabled apps are not installed and running on

your mobile device.

My phone is connected, my app(s) are running, but I still

cannot find any apps.

Sometime apps do not

properly close and re-open their connection to SYNC,

over ignition cycles, for

example.

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Possible solution(s) SYNC in order to find

AppLink-capable apps on your device. iPhone users

must also connect to

SYNC's USB port with an

Apple USB cable.

Ensure you have down- loaded and installed the latest version of the app

from your phone's app store. Ensure the app is running on

your phone. Some apps require you to register or login on the app on the phone before using them with AppLink. Also, some may have a "Ford SYNC" setting, so check the app's settings menu on the phone. Closing and restarting apps

may help SYNC find the application if you cannot discover it inside the vehicle.

On an Android device, if

apps have an "Exit' or 'Quit'

option, select that then restart the app. If the app does not have that option,

you can also manually "Force Close" the app by going to the phone's settings menu, selecting 'Apps.' then finding the particular app and choosing 'Force stop.' Don't forget to restart the app afterwards, then select "Find New Apps" on SYNC.

SYNC™

AppLink issues Possible cause(s)

Issue

Possible solution(s)

On an iPhone with iOS7+, to force close an app, double tab the home button then swipe up on the app to close

it. Tab the home button again, then select the app again to restart it. After a few seconds, the app should

then appear in SYNC's Mobile App's Menu.

My Android phone is

connected, my app(s) are running, I restarted them, but I still cannot find any

apps.

There is a Bluetooth bug on some order versions of the Android operating system that may cause apps that were found on your previous vehicle drive to not be found again if you have not turned

off Bluetooth.

Reset the Bluetooth on your phone by turning it off and then turning Bluetooth back on. If you are in your vehicle,

SYNC should be able to

automatically re-connect to your phone if you press the

"Phone" button.

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SYNC™

AppLink issues Possible cause(s)

Issue

Possible solution(s)

My iPhone phone is connected, my app is

running, I restarted the app but I still cannot find it on

SYNC.

The USB connection to

SYNC may need to be reset.

Unplug the USB cable from the phone, wait a moment,

and plug the USB cable

back in to the phone. After a few seconds, the app should appear in SYNC's Mobile Apps Menu. If not, "Force Close" the application and

restart it.

I have an Android phone. I found and started my media app on SYNC, but there is no sound or the sound is very

low.

The bluetooth volume on the phone may be low.

I can only see some of the AppLink apps running on my

phone listed in SYNC's

Mobile Apps Menu.

Some Android devices have

a limited number of

bluetooth ports apps can use to connect. If you have more AppLink apps on your phone than the number of availble Bluetooth ports, you will not see all of your apps listed in SYNC's mobile apps

menu.

Try increasing the Bluetooth

volume of the device by using the device's volume control buttons which are most often found on the

side of the device.

Force close or uninstall the apps you do not want SYNC to find. If the app has a "Ford SYNC" setting, disable that setting in the app's settings

menu on the phone.

SYNC System Reset

The SYNC system in your vehicle has System Reset feature that can be performed if the function of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (Such as paired devices, phonebook, call history, text messages, or user settings). To perform a System Reset, press and hold the Seek Up (>>) button while pressing and holding the Radio Power button. Release both buttons after 2-3 seconds. Please allow a few minutes for the reset to complete. After a few minutes has passed you can resume using the SYNC

system.

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GENERAL INFORMATION

WARNING

Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

Phone Navigation (or Information if your vehicle is not equipped with Navigation) Climate (or Settings, if your vehicle is equipped with manual climate control) Settings (if your vehicle is equipped with automatic climate control) Home Information Entertainment

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Press to select any of the following: • Driver Settings • Recirculated Air • Auto • Dual • Passenger Settings • A/C • Defrost

SETTINGS

Press to select any of the following: • Clock • Display • Sound • Vehicle • Settings • Help

HOME Press to access your home screen. Depending on your

vehicle’s option package and software, your screens may vary in appearance from the descriptions in this section. Your features may also be limited depending on your market. Check with an authorized dealer for availability.

INFORMATION

Services Travel Link

Press to select any of the following: • • • Alerts • Calendar • Apps ENTERTAINMENT

This system uses a four-corner strategy to provide quick access to several vehicle features and settings. The touchscreen provides easy interaction with your cellular phone, multimedia, climate control and navigation system. The corners display any active modes within those menus, such as phone status or the climate temperature. Note: Some features are not available while your vehicle is moving. Note: Your system is equipped with a feature that allows you to access and control audio features for 30 minutes after you switch the ignition off (and no doors open). PHONE Press to select any of the following: • Phone • Quick Dial • Phonebook • History • Messaging • NAVIGATION Press to select any of the following: • My Home • Favorites • Previous Destinations • Point of Interest Emergency • Street Address • • Intersection • City Center • Map • • Cancel Route CLIMATE

Edit Route

Settings

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BT Stereo SD Card Line In

Press to select any of the following: • AM • FM • SIRIUS • CD • USB • • • Cleaning the Touchscreen Display Use a clean, soft cloth such as one used for cleaning glasses. If dirt or fingerprints are still visible, apply a small amount of alcohol to the cloth. Do not pour or spray alcohol onto the display. Do not use detergent or any type of solvent to clean the display. Using Your Bezel Controls Depending on your vehicle and option package, you may also have these controls on your bezel: • Power: Switch the media or climate

features off and on.

• VOL: Control the volume of playing

media.

• Seek and Tune: Use as you normally

would in media modes.

• Presets: Press and hold a numbered button to store a radio or Sirius station; press to recall the stored station."

• MEDIA: Touch repeatedly to see all available media modes. The screen does not change, but you see the media change in the lower left status bar.

• Eject: Eject a CD from the

entertainment system.

• Climate Control: Control the

temperature, fan speed or settings of the climate control system.

Using Your Steering Wheel Controls Depending on your vehicle and option package, you can use your steering wheel controls to interact with the touchscreen system. See Steering Wheel (page 73). Support The SYNC support team is available to help you with any questions you are not able to answer on your own. Monday-Saturday, 8:30am-9:00pm EST. Sunday, 10:30am-7:30pm EST. In the United States, call: 1-800-392-3673. In Canada, call: 1-800-565-3673. Times are subject to change due to holidays. Safety Information

WARNING

Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

• Do not attempt to service or repair the

system. See an authorized dealer.

• Do not operate playing devices if the

power cords or cables are broken, split or damaged. Place cords and cables out of the way, so they do not interfere with the operation of pedals, seats, compartments or safe driving abilities.

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• Do not leave playing devices in your

vehicle during extreme conditions as it could cause them damage. See your device's user guide for further information. For your safety, some SYNC functions are speed-dependent. Their use is limited to when your vehicle is traveling at speeds under 3 mph (5 km/h).

•

Make sure that you review your device's manual before using it with SYNC.

Speed-restricted Features Some features of this system may be too difficult to use while your vehicle is moving so they are restricted from use unless your vehicle is stationary. •

Screens crowded with information, such as Point of Interest reviews and ratings, SIRIUS Travel Link sports scores, movie times or ski conditions. • Any action that requires you to use a

keyboard is restricted, such as entering a navigation destination or editing information.

• All lists are limited so the user can view fewer entries (such as phone contacts or recent phone call entries).

See the following chart for more specific examples.

Restricted features

Pairing a Bluetooth phone Adding phonebook contacts or uploading phonebook contacts (from a USB) List entries are limited for phone contacts and recent phone call entries Editing the keypad code Enabling Valet Mode Editing settings while the rear view camera or active park assist are active Editing wireless settings Editing the list of wireless networks Playing video Editing the screen's wallpaper or adding new wallpaper Composing text messages Viewing received text messages Editing preset text messages

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System Functionality

Wi-Fi and Wireless

Videos, Photos and Graphics

Text Messages

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Navigation

Restricted features

Using the keyboard to enter a destination Demo navigation route Adding or editing Address Book entries or Avoid Areas

with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the sections on 911 Assist, Vehicle Health Report, and Traffic, Directions and Information. Using Voice Recognition This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you. The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). The system also asks short questions (confirmation prompts) when it is not sure of your request or when there are multiple possible responses to your request. When using voice commands, words and icons may appear in the lower left status bar indicating the status of the voice session (such as Listening, Success, Failed, Paused or Try Again). How to Use Voice Commands with Your System

Press the voice icon. After the tone, speak your command clearly.

Privacy Information When you connect a cellular phone to SYNC, the system creates a profile within your vehicle that links to that cellular phone. This profile helps in offering you more cellular features and operating more efficiently. Among other things, this profile may contain data about your cellular phone book, text messages (read and unread), and call history, including history of calls when your cell phone was not connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short development log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur. The cellular profile, media device index, and development log remain in your vehicle unless you delete them and are generally accessible only in your vehicle when the cellular phone or media player is connected. If you no longer plan to use the system or your vehicle, we recommend you perform a Master Reset to erase all stored information. System data cannot be accessed without special equipment and access to your vehicle's SYNC module. Ford Motor Company and Ford of Canada do not access the system data for any purpose other than as described absent consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting

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•

Speak naturally, without long pauses between words.

• At any time, you can interrupt the

system while it is speaking by pressing the voice icon.

Accessing a List of Available Commands If you use the touchscreen, press the • Settings icon > Help > Voice Command List. If you use the steering wheel control, press the voice icon. After the tone, speak your command clearly.

•

Available voice commands "Audio list of commands"

"Bluetooth audio list of commands"

"Browse list of commands"

"CD list of commands"

"Climate control list of commands"

"List of commands"

"Navigation list of commands" *

"Phone list of commands" "Radio list of commands" "SD card list of commands"

"Sirius satellite list of commands" **

"Travel link list of commands" *

"USB list of commands"

"Voice instructions list of commands"

These commands can be said at any time

during a voice session

"Cancel"

"Exit"

"Go back"

"List of commands"

"Main menu" "Next page"

"Previous page" "What can I say?"

"Help"

What Can I Say? To access the available voice commands for the current session, do one of the following: • During a voice session, press the Help icon (?) in the lower left status bar of the screen. Say, "What can I say?" for an on-screen listing of the possible voice commands associated with your current voice session.

•

• Press the voice icon. After the tone, say, "Help" to hear a list of possible voice commands. Helpful Hints • Make sure the interior of your vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken commands.

• After pressing the voice icon, wait until

after the tone sounds and Listening appears before saying a command. Any command spoken prior to this does not register with the system.

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Interaction Mode

2. Select from: • • Confirmation Prompts • Media Candidate Lists • Phone Candidate Lists • Voice Control Volume. To access these settings using voice commands: 1. Press the voice icon. Wait for the prompt "Please say a command". Another tone sounds to let you know the system is listening.

2. Say any of the following commands:

Voice settings using voice commands

"Confirmation prompts off" "Confirmation prompts on" "Interaction mode advanced"

"Interaction mode novice" "Media candidate lists off" "Media candidate lists on" "Phone candidate lists off" "Phone candidate lists on"

"Help"

Using Voice Commands with the Touchscreen Options Your voice system has a dual mode feature which allows you to switch between using voice commands and making on-screen selections. This is available only when the system displays a list of candidates generated during a voice session. For example, when entering in a street address or trying to call a contact from the phone you paired to the system.

Available voice commands

"Voice settings list of commands"

"Help"

* This command is only available when your vehicle is equipped with the navigation system, and the navigation system SD card is in the card slot. ** This command is only available when you have an active SIRIUS satellite radio subscription. Voice Settings Voice settings allow you to customize the level of system interaction, help and feedback. The system defaults to standard interaction that uses candidate lists and confirmation prompts as these provide the highest level of guidance and feedback. •

Interaction Mode: Novice mode provides detailed interaction and guidance while the advanced mode has less audible interaction and more tone prompts.

• Confirmation Prompts: The system uses these short questions to confirm your voice request. If turned off, the system simply makes a best guess as to what you requested. The system may still occasionally ask you to confirm settings.

• Phone and Media Candidate Lists: Candidate lists are lists of possible results from your voice commands. The system creates these lists when it has the same confidence level of several options based on your voice command.

To access these settings using the touchscreen: 1. Press the Settings icon > Settings >

Voice Control.

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SETTINGS

Clock Display Sound Vehicle Settings Help

Under this menu, you can set your clock, access and adjust the display, sound and vehicle settings as well as access settings for specific modes or the help feature. Clock Note: You cannot manually set the date. Your vehicle’s GPS does this for you.

Note: If the battery has been disconnected, your vehicle needs to acquire a GPS signal to update the clock. Once your vehicle acquires the signal, it may take a few minutes for the update to display the correct time.

1. Press the Settings icon > Clock. 2. Press + and - to adjust the time.

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From this screen, you can also make other adjustments such as 12-hour or 24-hour mode, activate GPS time synchronization and have the system automatically update new time zones. You can also turn the outside air temperature display off and on. It appears at the top center of the touchscreen, next to the time and date. The system automatically saves any updates you make to the settings. Display You can adjust the touchscreen display through the touchscreen or by pressing the voice button on your steering wheel controls and when prompted, say, "Display settings".

Press the Settings icon > Display, to access and make adjustments using the

touchscreen. • Brightness allows you to make the

screen display brighter or dimmer.

• Auto DIM, when set to On, lets you use

the Auto Dim Manual Offset feature. When set to Off, screen brightness does not change.

• Mode allows you to set the screen to a certain brightness or have the system automatically change based on the outside light level, or turn the display off. •

If you select AUTO or NIGHT, you have the options of turning the display's Auto Dim feature on or off and changing the Auto Dim Manual Offset feature.

• Auto Dim Manual Offset allows you to adjust screen dimming as the outside lighting conditions change from day to night. This feature also allows you to adjust screen brightness using the instrument panel dimming control.

• Edit Wallpaper

•

You can have your touchscreen display the default photo or upload your own.

Uploading Photos for Your Home Screen Wallpaper Note: You cannot load photos directly from your camera. You must access the photos either from your USB mass storage device or from an SD card. Note: Photographs with extremely large dimensions (such as 2048 x 1536) may not be compatible and appear as a blank (black) image on the display. Your system allows you to upload and view up to 32 photos.

To access, press the Settings icon > Display > Edit Wallpaper, and then follow the system prompts to upload your photographs. Only photographs that meet the following conditions display: • Compatible file formats are as follows:

.jpg, .gif, .png, .bmp Each file must be 1.5 MB or less.

• • Recommended dimensions: 800 x 384
Sound