You can: Pair more devices to the system. 1. Press OK to select and press OK again when Find SYNC appears in the display. 2. Follow the directions in your phone's manual to put your phone into discovery mode. A six-digit PIN appears in the display. 3. When prompted on your phone's six-digit display, enter the PIN. Connect a previously paired Bluetooth-enabled device. 1. Press OK to select and view a list of previously paired devices. 2. Scroll until you find the desired device, and then press OK to connect the device. Turn the Bluetooth feature on and off.** 1. Press OK and scroll to toggle between On and Off. 2. Make a selection, and then press OK. Delete a paired media device. 1. Press OK and scroll to select the device. 2. Press OK to confirm. Delete all previously paired devices.
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When you select:
You can:
Press OK to select. Exit the current menu.
Return *This is a speed-dependent feature. **Setting Bluetooth to off disconnects all Bluetooth devices and turns off all Bluetooth features.
Advanced Menu Options The Advanced menu allows you to access and set prompts, languages, defaults and perform a master reset.
1. Press AUX and then MENU to enter
the media menu.
2. Scroll to System Settings. Press OK. 3. Scroll to Advanced. Press OK.
When you select:
Prompts
Languages
Factory Defaults
Master Reset
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You can:
Have SYNC guide you by asking questions, helpful hints or ask you for a specific action. 1. Press OK to select and scroll to select between on or off. 2. Press OK when the desired selection appears in the display. SYNC takes you back to the Advanced menu. Choose from English, Français or Español. The displays and prompts are in the selected language. 1. Press OK to select and then scroll through the languages. 2. Press OK when the desired selection appears in the display. 3. If you change the language setting, the display indicates that the system is updating. When complete, SYNC takes you back to the Advanced menu. Return to the factory default settings. This selection does not erase your indexed information (phonebook, call history, text messages and paired devices). 1. Press OK to select. 2. Press OK again when Restore Defaults? appears in the display. 3. Press OK to confirm. Completely erase all information stored on SYNC (all phonebook, call history, text messages and all paired devices) and return to the factory default settings. Exit the current menu.
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SYNC™ TROUBLESHOOTING Your SYNC system is easy to use. However, should questions arise, see the tables below.
Use the website at any time to check your phone's compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours). Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for more information.
Issue
There is excessive back- ground noise during a phone call.
During a call, I can hear the other person but they cannot hear me.
SYNC is not able to down- load my phonebook.
Phone issues
Possible cause(s)
The audio control settings on your phone may be affecting SYNC perform- ance. This may be a possible phone malfunction.
This is a phone-dependent feature. This may be a possible phone malfunction.
The system says Phonebook Downloaded but the phonebook in SYNC is empty or missing contacts.
This may be a limitation on your phone's capability.
Possible solution(s)
Review your phone's manual about audio adjustments.
Try turning off the device, resetting the device, removing the device's battery, then trying again. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again. Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. Use the SYNCmyphone feature available on the website. Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. If the missing contacts are stored on your SIM card, try moving them to the device memory. Remove any pictures or special ring tones associ- ated with the missing contact.
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Possible solution(s)
Depending upon your phone, you may have to grant SYNC permission to access your phonebook contacts. Make sure to confirm when prompted by your phone during the phonebook download. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again. Try deleting your device from SYNC, deleting SYNC from your device and trying again. Check the security and auto accept and prompt always settings relative to the SYNC Bluetooth connection on your phone. Update your device's firm- ware. Turn off the Auto phone- book download setting. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again.
SYNC™ (If Equipped)
Issue
Phone issues
Possible cause(s)
I am having trouble connecting my phone to SYNC.
This is a phone-dependent feature. This may be a possible phone malfunction.
Text messaging is not working on SYNC.
This is a phone-dependent feature. This may be a possible phone malfunction.
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Issue
I am having trouble connecting my device.
USB and media issues
Possible cause(s) This may be a possible device malfunction.
SYNC does not recognize my device when I turn on the car.
This is a device limitation.
Bluetooth audio does not stream.
This is a phone-dependent feature. The device is not connected.
SYNC does not recognize music that is on my device.
Your music files may not contain the correct artist, song title, album or genre information. The file may be corrupted. The song may have copy- right protection, which does not allow it to play.
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Possible solution(s) Try turning off the device, resetting the device, removing the device's battery, then trying again. Make sure you are using the manufacturer's cable. Make sure you insert the USB cable correctly into the device and the USB port. Make sure that the device does not have an auto- install program or active security settings. Make sure you are not leaving the device in your vehicle during very hot or cold temperatures. Review the device compatib- ility chart on the SYNC website to confirm your phone supports the Bluetooth audio streaming function. Make sure you correctly connect the device to SYNC, and that you have pressed play on your device. Make sure that all song details are populated. Some devices require you to change the USB settings from mass storage to MTP class.
SYNC™ (If Equipped)
Vehicle Health Report and Services (Traffic, Directions and Information) issues Possible solution(s)
Possible cause(s)
Issue
I received a text that I did not activate Vehicle Health Report.
You did not activate your account on the website. You may have the wrong VIN (vehicle identification number) listed.
I am unable to retrieve the report on the website, or I receive a system error.
The preferred dealer information did not load correctly.
I am unable to submit a report.
This could be due to your phone's compatibility. Bad signal strength. You did not register your phone correctly on the website.
I heard a commercial when I tried to use Traffic, Direc- tions and Information.
You did not activate this phone for this service. Your phone has ID blocker active.
This is a free feature, but you must first register online to use it. Make sure that your VIN is correctly listed in your account. When you register your account, you must choose a preferred dealer. If it already lists a dealer, try selecting another dealer and logging out. Log back in, change it back to your preferred dealer, and retrieve the report. Update your cellular number in your account on the website. Make sure you have full signal strength and that your Bluetooth volume level has been turned up. Make sure the currently connected phone is registered on your SYNCMyRide account. Try deleting your phone and performing a clean pairing. This is a free feature, but you must first register online to use it. Turn off ID blocker on your phone as the system recog- nizes you by your phone number. Make sure the currently connected phone is the same one that is registered on your SYNCMyRide account.
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Voice command issues
Possible cause(s)
You may be using the wrong voice commands. You may be speaking too soon or at the wrong time.
Issue
SYNC does not understand what I am saying.
SYNC does not understand the name of a song or artist.
You may be using the wrong voice commands. You may be saying the name differently than the way you saved it. The system may not be reading the name the same way you are saying it.
SYNC does not understand or is calling the wrong contact when I want to make a call.
You may be using the wrong voice commands. You may be saying the name differently than the way you saved it.
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Possible solution(s) Review the phone voice commands and the media voice commands at the beginning of their respective sections. After pressing the voice icon, wait until after the tone sounds and Listening appears before saying a command. Any command spoken before this does not register with the system. Review the media voice commands at the beginning of the media section. Say the song or artist exactly as listed. If you say "Play Artist Prince", the system does not play music by Prince and the Revolution or Prince and the New Power Generation. Make sure you are saying the complete title, such as "California remix featuring Jennifer Nettles". If the song titles are in all CAPS, you have to spell them. LOLA requires you to say "L-O-L-A". Do not use special charac- ters in the title. The system does not recognize them. Review the Phone voice commands at the beginning of the phone section.
Issue
SYNC™ (If Equipped)
Voice command issues
Possible cause(s) The system may not be reading the name the same way you are saying it. Contacts in your phonebook may be very short and similar, or they may contain special characters. Your phonebook contacts may be in CAPS.
Possible solution(s)
Make sure you are saying the contacts exactly as they are listed. For example, if you save a contact as Joe Wilson, say "Call Joe Wilson". Using the SYNC phone menu, open the phonebook and scroll to the name SYNC is having trouble understanding. SYNC will read the name to you, giving you some idea of the pronunciation SYNC is expecting. The system works better if you list full names, such as "Joe Wilson" rather than "Joe". Do not use special charac- ters, such as 123 or ICE, as the system does not recog- nize them. If a contact is in CAPS, you have to spell it. JAKE requires you to say "Call J- A-K-E".
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GENERAL INFORMATION
WARNING
Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.
Phone Navigation (or Information if your vehicle is not equipped with Navigation) Climate Settings Home Information Entertainment
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Edit Route
• • Cancel Route CLIMATE Press to select any of the following: • Driver Settings • Recirculated Air • Auto • Dual • Passenger Settings • A/C • Defrost
SETTINGS
Press to select any of the following: • Clock • Display • Sound • Vehicle • Settings • Help
HOME Press to access your home screen. Depending on your
vehicle’s option package and software, your screens may vary in appearance from the descriptions in this section. Your features may also be limited depending on your market. Check with an authorized dealer for availability.
INFORMATION
Press to select any of the following: • • • Alerts
Services Travel Link
This system uses a four-corner strategy to provide quick access to several vehicle features and settings. The touchscreen provides easy interaction with your cellular phone, multimedia, climate control and navigation system. The corners display any active modes within those menus, such as phone status or the climate temperature. Note: Some features are not available while your vehicle is moving. Note: You can also directly access the Home screen and Information screen by pressing the Home ("house" icon) and Information ("i" icon) buttons on your steering wheel controls. Note: Your system is equipped with a feature that allows you to access and control audio features for 30 minutes after you switch the ignition off (and no doors open). PHONE Press to select any of the following: • Phone • Quick Dial • Phonebook • History • Messaging • NAVIGATION Press to select any of the following: • My Home • Favorites • Previous Destinations • Point of Interest • Emergency • Street Address • Intersection • City Center • Map
Settings
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Depending on your vehicle and option package, you may also have these controls on your bezel: • Power: Switch the media or climate
features off and on.
• VOL: Control the volume of playing
media.
• Seek and Tune: Use as you normally
would in media modes.
• Eject: Eject a CD from the
entertainment system.
• SOURCE: Touch the word repeatedly to see all available media modes. The screen does not change, but you see the media change in the lower left status bar.
• SOUND: Touch the word to access the
Sound menu where you can adjust settings such as: Bass, Treble, Midrange, Balance and Fade, DSP (Digital Signal Processing), Occupancy Mode and Speed Compensated Volume. (Your vehicle may not have all of these sound options.) Using Your Steering Wheel Controls Depending on your vehicle and option package, you can use your steering wheel controls to interact with the touchscreen system. • VOL: Control the volume of audio
output. • Seek:
• While in radio mode, press to seek between memory presets or press and hold to seek between stations. • While in USB or CD mode, press to seek between stations or press and hold to fast seek.
• Voice: Press to start a voice session.
Press again to end a voice session.
• Calendar • Apps ENTERTAINMENT Press to select any of the following: • AM FM • • SIRIUS • CD • USB • • • A/V In Using the Touch-Sensitive Controls on Your System To turn a feature on and off, just touch the graphic with your finger. To get the best performance from the touch-sensitive controls: • Do not press hard on the controls. They
BT Stereo SD Card
are sensitive to light touch.
• Use your bare finger to touch the center
of a touch-control graphic. Touching off-center of the graphic may affect operation of a nearby control.
• Make sure your hands are clean and
dry. Since the touchscreen operates based on the touch of a finger, you may have trouble using it if you are wearing gloves. Keep metal and other conductive material away from the surface of the touchscreen as this may cause electronic interference (for example, inadvertently turning on a feature other than the one you meant to turn on).
•
•
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Safety Information
WARNING
Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.
• Do not attempt to service or repair the
system. See an authorized dealer.
• Do not operate playing devices if the
power cords or cables are broken, split or damaged. Place cords and cables out of the way, so they do not interfere with the operation of pedals, seats, compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it could cause them damage. See your device's user guide for further information. For your safety, some SYNC functions are speed-dependent. Their use is limited to when your vehicle is traveling at speeds under 3 mph (5 km/h).
•
Make sure that you review your device's manual before using it with SYNC.
• SEEK and PHONE ACCEPT:
• While in radio mode, press to seek between memory presets or press and hold to seek between stations. • While in USB or CD mode, press to seek between stations or press and hold to fast seek.
• While in phone mode, press to
answer a call, or to switch between calls.
• SEEK and PHONE REJECT:
• While in radio mode, press to seek between memory presets or press and hold to seek between stations. • While in USB or CD mode, press to seek between stations or press and hold to fast seek.
• While in phone mode, press to end a call, or to reject and incoming call.
See Steering Wheel (page 66). Cleaning the Touchscreen Display Use a clean, soft cloth such as one used for cleaning glasses. If dirt or fingerprints are still visible, apply a small amount of alcohol to the cloth. Do not pour or spray alcohol onto the display. Do not use detergent or any type of solvent to clean the display. Support The SYNC support team is available to help you with any questions you are not able to answer on your own. Monday-Saturday, 8:30am-9:00pm EST. Sunday, 10:30am-7:30pm EST. In the United States, call: 1-800-392-3673. In Canada, call: 1-800-565-3673. Times are subject to change due to holidays.
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Speed-restricted Features Some features of this system may be too difficult to use while your vehicle is moving so they are restricted from use unless your vehicle is stationary. •
Screens crowded with information, such as Point of Interest reviews and ratings, SIRIUS Travel Link sports scores, movie times or ski conditions.
• Any action that requires you to use a
keyboard is restricted, such as entering a navigation destination or editing information.
• All lists are limited so the user can view fewer entries (such as phone contacts or recent phone call entries).
See the following chart for more specific examples.
Cellular Phone
System Functionality
Wi-Fi and Wireless
Videos, Photos and Graphics
Text Messages
Navigation
Restricted features
Pairing a Bluetooth phone Adding phonebook contacts or uploading phonebook contacts (from a USB) List entries are limited for phone contacts and recent phone call entries Editing the keypad code Enabling Valet Mode Editing settings while the rear view camera or active park assist are active Editing wireless settings Editing the list of wireless networks Playing video Editing the screen's wallpaper or adding new wallpaper Composing text messages Viewing received text messages Editing preset text messages Using the keyboard to enter a destination Demo navigation route Adding or editing Address Book entries or Avoid Areas
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Privacy Information When you connect a cellular phone to SYNC, the system creates a profile within your vehicle that links to that cellular phone. This profile helps in offering you more cellular features and operating more efficiently. Among other things, this profile may contain data about your cellular phone book, text messages (read and unread), and call history, including history of calls when your cell phone was not connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short development log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur. The cellular profile, media device index, and development log remain in your vehicle unless you delete them and are generally accessible only in your vehicle when the cellular phone or media player is connected. If you no longer plan to use the system or your vehicle, we recommend you perform a Master Reset to erase all stored information. System data cannot be accessed without special equipment and access to your vehicle's SYNC module. Ford Motor Company and Ford of Canada do not access the system data for any purpose other than as described absent consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the sections on 911 Assist, Vehicle Health Report, and Traffic, Directions and Information.
Using Voice Recognition This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you. The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). The system also asks short questions (confirmation prompts) when it is not sure of your request or when there are multiple possible responses to your request. When using voice commands, words and icons may appear in the lower left status bar indicating the status of the voice session (such as Listening, Success, Failed, Paused or Try Again). How to Use Voice Commands with Your System
Press the voice icon. After the tone, speak your command clearly.
These commands can be said at any time
during a voice session
"Cancel"
"Exit"
"Go back"
"List of commands"
"Main menu" "Next page"
"Previous page" "What can I say?"
"Help"
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What Can I Say? To access the available voice commands for the current session, do one of the following: • During a voice session, press the Help icon (?) in the lower left status bar of the screen. Say, "What can I say?" for an on-screen listing of the possible voice commands associated with your current voice session.
•
• Press the voice icon. After the tone, say, "Help" to hear a list of possible voice commands. Helpful Hints • Make sure the interior of your vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken commands.
• After pressing the voice icon, wait until
after the tone sounds and Listening appears before saying a command. Any command spoken prior to this does not register with the system. Speak naturally, without long pauses between words.
•
• At any time, you can interrupt the
system while it is speaking by pressing the voice icon.
Accessing a List of Available Commands If you use the touchscreen, press the • Settings icon > Help > Voice Command List. If you use the steering wheel control, press the voice icon. After the tone, speak your command clearly.
•
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Available voice commands "Audio list of commands"
"Bluetooth audio list of commands"
"Browse list of commands"
"CD list of commands"
"Climate control list of commands"
"List of commands"
"Navigation list of commands" *
"Phone list of commands" "Radio list of commands" "SD card list of commands"
"Sirius satellite list of commands" **
"Travel link list of commands" *
"USB list of commands"
"Voice instructions list of commands"
"Voice settings list of commands"
"Help"
* This command is only available when your vehicle is equipped with the navigation system, and the navigation system SD card is in the card slot. ** This command is only available when you have an active SIRIUS satellite radio subscription. Voice Settings Voice settings allow you to customize the level of system interaction, help and feedback. The system defaults to standard interaction that uses candidate lists and confirmation prompts as these provide the highest level of guidance and feedback.
MyFord Touch™ (If Equipped)
1. Press the voice icon. Wait for the prompt "Please say a command". Another tone sounds to let you know the system is listening.
2. Say any of the following commands:
Voice settings using voice commands
"Confirmation prompts off" "Confirmation prompts on" "Interaction mode advanced"
"Interaction mode novice" "Media candidate lists off" "Media candidate lists on" "Phone candidate lists off" "Phone candidate lists on"
"Help"
Using Voice Commands with the Touchscreen Options Your voice system has a dual mode feature which allows you to switch between using voice commands and making on-screen selections. This is available only when the system displays a list of candidates generated during a voice session. For example, when entering in a street address or trying to call a contact from the phone you paired to the system.
•
Interaction Mode: Novice mode provides detailed interaction and guidance while the advanced mode has less audible interaction and more tone prompts.
• Confirmation Prompts: The system uses these short questions to confirm your voice request. If turned off, the system simply makes a best guess as to what you requested. The system may still occasionally ask you to confirm settings.
• Phone and Media Candidate Lists: Candidate lists are lists of possible results from your voice commands. The system creates these lists when it has the same confidence level of several options based on your voice command.
To access these settings using the touchscreen: 1. Press the Settings icon > Settings >
Voice Control.
Interaction Mode
2. Select from: • • Confirmation Prompts • Media Candidate Lists • Phone Candidate Lists • Voice Control Volume. To access these settings using voice commands:
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SETTINGS
Clock Display Sound Vehicle Settings Help
Under this menu, you can set your clock, access and adjust the display, sound and vehicle settings as well as access settings for specific modes or the help feature. Clock Note: You cannot manually set the date. Your vehicle’s GPS does this for you. Note: If the battery has been disconnected, your vehicle needs to acquire a GPS signal to update the clock. Once your vehicle acquires the signal, it may take a few minutes for the update to display the correct time.
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1. Press the Settings icon > Clock. 2. Press + and - to adjust the time. From this screen, you can also make other adjustments such as 12-hour or 24-hour mode, activate GPS time synchronization and have the system automatically update new time zones. You can also turn the outside air temperature display off and on. It appears at the top center of the touchscreen, next to the time and date.
ABCDEFE161968E142607E142607MyFord Touch™ (If Equipped)
Uploading Photos for Your Home Screen Wallpaper Note: You cannot load photos directly from your camera. You must access the photos either from your USB mass storage device or from an SD card. Note: Photographs with extremely large dimensions (such as 2048 x 1536) may not be compatible and appear as a blank (black) image on the display. Your system allows you to upload and view up to 32 photos.
To access, press the Settings icon > Display > Edit Wallpaper, and then follow the system prompts to upload your photographs. Only the photograph(s), which meets the following conditions, display: • Compatible file formats are as follows:
.jpg, .gif, .png, .bmp Each file must be 1.5 MB or less.
•
• Recommended dimensions: 800 x 384
Sound
Press the Settings icon > Sound, then select from the following:
Sound Bass
Midrange
Treble
Set Balance and Fade
DSP*
The system automatically saves any updates you make to the settings. Display You can adjust the touchscreen display through the touchscreen or by pressing the voice button on your steering wheel controls and when prompted, say, "Display settings".
Press the Settings icon > Display, to access and make adjustments using the
touchscreen. • Brightness allows you to make the
screen display brighter or dimmer.
• Auto DIM, when set to On, lets you use
the Auto Dim Manual Offset feature. When set to Off, screen brightness does not change.
• Mode allows you to set the screen to a certain brightness or have the system automatically change based on the outside light level, or turn the display off. •
If you select AUTO or NIGHT, you have the options of turning the display's Auto Dim feature on or off and changing the Auto Dim Manual Offset feature.
• Auto Dim Manual Offset allows you to adjust screen dimming as the outside lighting conditions change from day to night. This feature also allows you to adjust screen brightness using the instrument panel dimming control.
• Edit Wallpaper
•
You can have your touchscreen display the default photo or upload your own.
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Sound
Occupancy Mode*
Speed Compensated Volume
* Your vehicle may not have these sound settings. Vehicle
Press the Settings icon > Vehicle, then select from the following:
• Vehicle Health Report • Rear View Camera • Enable Valet Mode. Vehicle Health Report Turn Automatic Reminders on and off and set the mileage interval at which you would like to receive the reports. Press ? for more information on these selections. When done making your selections, press Run Vehicle Health Report Now if you want your report. You can find more information on Vehicle Health Report in this chapter. See Information (page 365). Rear View Camera This menu allows you to access settings for your rear view camera.
Press the Settings icon > Vehicle > Rear View Camera, then select from the following
settings:
• Rear Camera Delay • Visual Park Aid Alert • Guidelines. You can find more information on the rear view camera in another chapter. See Rear View Camera (page 157). Enable Valet Mode Valet mode allows you to lock the system. No information is accessible until the system is unlocked with the correct PIN. You can create your own four-digit PIN to lock and unlock the system.
1. Press the Settings icon > Vehicle >
Enable Valet Mode.
2. When prompted, enter a four-digit PIN. After you press Continue, the system locks until you enter the PIN again. Note: If the system locks, and you need to reset the PIN, enter 3681 and the system unlocks. Settings Access and adjust system settings, voice features, as well as phone, navigation and wireless settings. System
Press the Settings icon > Settings > System, then select from the following:
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System
Select to have the touchscreen display in English, Spanish or French. Select to display units in kilometers or miles. Select to display units in Celsius or Fahrenheit. Adjust the volume of voice prompts from the system. Select to have the system beep to confirm choices made through the touchscreen. Select to have the system beep to confirm button choices made through the climate or audio system. Have the touchscreen keyboard display in QWERTY or ABC format. Install any downloaded applications or view the current software licenses. Select to restore factory defaults. This erases all personal settings and personal data.
Language
Distance Temperature System Prompt Volume Touch Screen Button Beep
Touch Panel Button Beep
Keyboard Layout
Install Applications
Master Reset
Voice Control
Press the Settings icon > Settings > Voice Control, then select from the following:
Interaction Mode
Confirmation Prompts
Media Candidate Lists
Voice control
Standard interaction mode provides more detailed inter- action and guidance. Advanced mode has less audible interaction and more tone prompts. Have the system ask you short questions if it has not clearly heard or understood your request.* Candidate lists are possible results from your voice commands. The system simply makes a best guess at your request with these turned off.
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Voice control
Phone Candidate Lists
Candidate lists are possible results from your voice commands. The system simply makes a best guess at your request with these turned off. This allows you to adjust the system’s voice volume level.
Voice Control Volume * Even with confirmation prompts turned off, the system may occasionally ask you to confirm settings
Media Player
Press the Settings icon > Settings > Media Player, then select from the following:
Autoplay
Bluetooth Devices
Index Bluetooth Audio Devices Gracenote Database Info
Gracenote Mgmt
Cover Art Priority
Media player
When this feature is on, the system automatically switches to the media source upon initial connection. This allows you to listen to music during the indexing process. When this feature is off, the system does not automatically switch to the inserted media source. Select to connect, disconnect, add or delete a device. You can also set a device as your favorite so that the system automatically attempts to connect to that device at every ignition cycle. When this feature is on, the system automatically indexes media on your connected Bluetooth device. This allows you to view the version level of the Gracenote Database. With this feature on, the Gracenote Database supplies metadata information for your music files. This overrides information from your device. This feature defaults to off. With this feature on, the Gracenote Database supplied cover art for your music files. This overrides any art from your device. This feature defaults to Media Player.
Navigation
Press the Settings icon > Settings > Navigation, then select from the following:
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Map Preferences
Route Preferences
Navigation Preferences
Traffic Preferences
Navigation
Turn breadcrumbs on and off. Have the system display your turn list top to bottom or bottom to top. Turn the Parking POI notification on and off. Choose to have the system display the Shortest, Fastest or most Ecological route first. If you set Always Use Preferred Route to Yes, the system uses the selected route type to calculate only one route to the desired destination.Always Use Preferred Route bypasses route selection in destination programming. The system only calculates one route based on the preferred route setting. Eco Time Penalty allows you to select a low, medium or high cost for the calculated Eco Route. The higher the setting, the longer the time allotment is for the route. Have the system avoid freeways. Have the system avoid tollroads. Have the system avoid ferries or car trains. Have the system use HOV (high-occupancy vehicle) lanes. Have the system use guidance prompts. Have the system automatically fill-in State/Province information. Have the system display areas where roadwork occurs. Have the system display incident icons. Have the system display areas where difficult driving conditions may occur. Have the system display areas where snow and ice on the road may occur. Have the system display any smog alerts. Have the system display weather warnings.
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Navigation
Have the system display where there may be reduced visibility. Have the system turn on your radio for traffic announce- ments. Enter specific areas that you would like to avoid on planned navigation routes.
Avoid Areas
Phone
Press the Settings icon > Settings > Phone, then select from the following:
Phone
Connect, disconnect, add or delete a device, as well as save it as a favorite. Turn Bluetooth on and off. Have all calls go directly to your voice mail and not ring inside your vehicle. With this feature turned on, text message notifications are also suppressed and do not ring inside your vehicle. Turn on or turn off the 911 Assist feature. See Information (page 365). Select the type of notification for phone calls - ring tone, beep, text to speech, or have it be silent. Select the type of notification for text messages - alert tone, beep, text to speech, or have it be silent. If compatible with your phone, you can adjust your internet data connection. Select to make your connection profile with the personal area network or to turn off your connection. You can also choose to adjust your settings or have the system always connect, never connect when roaming or query on connect. Press ? for more information. Access features, such as automatic phonebook download, re-download your phonebook, add contacts from your phone as well as delete or upload your phonebook. Have the system alert you when in Roaming mode.
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Bluetooth Devices
Bluetooth Do Not Disturb
911 Assist
Phone Ringer
Text Message Notification
Internet Data Connection
Manage Phonebook
Roaming Warning
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Wireless & Internet Your system has a Wi-Fi feature that creates a wireless network within your vehicle, thereby allowing other devices (such as personal computers or phones) in your vehicle to speak to each other, share files or play games. Using this Wi-Fi
feature, everyone in your vehicle can also gain access the internet if you have a USB mobile broadband connection inside your vehicle, your phone supports personal area networking and if you park outside a wireless hotspot.
Press the Settings icon > Settings > Wireless & Internet, then select from the
following:
Wi-fi
Wi-Fi Settings
Wi-Fi Network (Client) Mode turns the Wi-Fi feature on and off in your vehicle. Make sure you turn it on for connectivity purposes. Choose a Wireless Network allows you to use a previ- ously stored wireless network. You can categorize by alphabetical listing, priority and signal strength. You can also choose to search for a network, connect to a network, disconnect from a network, receive more information, prioritize a network or delete a network. Gateway (Access Point) Mode makes SYNC an access point for a phone or a computer when turned on. This forms the local area network within your vehicle for things, such as game playing, file transfer and internet browsing. Press ? for more information. Gateway (Access Point) Settings allows you to view and change settings for using SYNC as the internet gateway. Gateway (Access Point) Device List allows you to view recent connections to your Wi-Fi system.
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USB Mobile Broadband
Bluetooth Settings
Prioritize Connection Methods
Wi-fi
Instead of using Wi-Fi, your system can also use a USB mobile broadband connection to access the internet. (You must turn on your mobile broadband device on your personal computer before connecting it to the system.) This screen allows you to set up what is your typical area for your USB mobile broadband connection. (USB mobile broadband settings may not display if the device is already on.) You can select the following: Country, Carrier, Phone Number, User Name and Password. Shows you the currently paired devices as well as giving you your typical Bluetooth options to connect, disconnect, set as favorite, delete and add device. Bluetooth is a registered trademark of the Bluetooth SIG. Choose your connection methods and change them as needed. You can select to Change Order and have the system either always attempt to connect using a USB mobile broadband or using Wi-Fi.
The Wi-Fi
Help
Press the Settings icon > Help, then select from the following:
CERTIFIED Logo is a certification mark of the Wi-Fi Alliance.
Where Am I?
System Information
Help
View your vehicle's current location, if your vehicle is equipped with navigation. If your vehicle is not equipped with navigation, you do not see this button. Touchscreen system serial number Your vehicle identification number (VIN) Touchscreen system software version Navigation system version Map database version
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Help
Sirius satellite radio ESN Gracenote Database Information and Library version View the licenses for any software and applications installed on your system. Certain features are not accessible when your vehicle is moving. Turn on and turn off the 911 Assist feature. See Informa- tion (page 365). In Case of Emergency (ICE) Quick Dial: allows you to save up to two numbers as ICE contacts for quick access if there is an emergency. Select Edit to access your phonebook and then select the desired contacts. The numbers then appear as options on this screen for the ICE 1 and ICE 2 buttons. The ICE contacts you select appear at the end of the 911 Assist call process. View categorized lists of voice commands.
Software Licenses
Driving Restrictions
911 Assist
Voice Command List
To access Help using the voice commands, press the voice button, then, after the tone, say "Help". The system provides allowable voice commands for the current mode.
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ENTERTAINMENT
AM 1 and AM AST FM 1, FM 2 and FM AST SIRIUS CD USB Touch this button to scroll down for more options, such as SD Card, BT Stereo and A/V In These buttons change with the media mode you are in. Radio memory presets and CD controls.
Note: Some features may not be available in your area. Contact an authorized dealer for more information. You can access these options using the touchscreen or voice commands.
Browsing Device Content When listening to audio on a device, you can browse through other devices without having to change sources. For example, if you are currently listening to audio on an SD card, you can browse all the artists that are stored on your USB device.
Press the voice icon on the steering wheel. When prompted, you can say:
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"BROWSE" within devices
"Browse"*
"Browse
"Browse
"Browse SD card"
"Browse Sirius channel guide"**
"Browse USB"
"Help"
* If you only say, "Browse", you can then say any commands in the following chart. **This command is only usable if you have an active subscription to SIRIUS satellite radio.
"BROWSE"
"
"
"SD card"**
"Sirius Channel Guide"*
"USB"** "Help"
* This command is only usable if you have an active subscription to SIRIUS satellite radio. ** For more commands in SD card or USB mode, see the "SD Card and USB Port" section of this chapter.
Your voice system allows you to change audio sources with a simple voice command. For example, if you are listening to music on a USB device, then want to switch to a satellite radio channel, simply press the voice button on the steering wheel controls and say the name of the SIRIUS station (such as, "the Highway"). The following voice commands are available at the top level of the voice session no matter which current audio source you are listening to (such as a USB device or SIRIUS satellite radio). Note: This is only available when your MyFord Touch system language is set to North American English.
Sample commands
"<87.9-107.9>" "<530-1710>"
"
"Play [album]
"Play
"Play name>"
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Bass
Speed Compensated Volume.
Treble
Balance and Fade
Options
Sound Settings
Touch this button to adjust settings for:
•
• Midrange
•
•
• DSP (Digital Signal processing)
• Occupancy Mode
•
Note: Your vehicle may not have all these
sound settings.
Set PTY for Seek/Scan
This allows you to select a category of
music you would like to search for. You can
then choose to either seek or scan for the
stations playing that category.
RDS Text Display
This allows you to view the information
broadcast by FM stations.
AST
AST (Autostore) allows you to have the
system automatically store the six
strongest stations in your current location.
TAG Button
This feature is available when HD Radio is
on, and allows you to tag a song to
download later. When you select On, TAG
appears on-screen when HD Radio is
active. You can touch TAG to save the
information of the song that is playing.
When you plug in your portable music
player, the information transfers, if
supported by your device. When you are
connected to iTunes, the tags appear to
remind you of the songs you would like to
download. See HD Radio information later
in this chapter.
Sample commands
"Sirius <0-223>"*
"Sports games"*
* This command is only usable if you have
an active subscription to SIRIUS satellite
radio.
** The commands that have [ ] around the
word means that the word is optional. For
example, if you say, "Play Metallica", this
is the same as the voice command, "Play
[artist] Touch the AM or FM tab to listen
to the radio.
To change between AM and FM presets,
just touch the AM or FM tab.
Memory Presets
Save a station by pressing and holding one
of the memory preset areas. There is a brief
mute while the radio saves the station.
Sound returns when finished.
HD Radio
Touch this button to turn HD Radio on. The
light on the button illuminates when the
feature is on. HD Radio allows you to
receive radio broadcasts digitally, where
available, providing free, crystal-clear
sound. See HD Radio information later in
this chapter.
Scan
Touch this button to go to the next strong
AM or FM radio station. The light on the
button illuminates when the feature is on.
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Direct Tune
Touch this button to manually enter the
desired station number. Touch Enter when
you are done.
HD Radio™ Information (If Available)
Note: HD Radio broadcasts are not
available in all markets.
HD Radio technology is the digital
evolution of analog AM/FM radio. Your
system has a special receiver that allows
it to receive digital broadcasts (where
available) in addition to the analog
broadcasts, it already receives. Digital
broadcasts provide a better sound quality
than analog broadcasts with free,
crystal-clear audio and no static or
distortion. For more information, and a
guide to available stations and
programming, please visit
www.hdradio.com.
When HD Radio is on and you tune to a
station broadcasting HD Radio technology,
you may notice the following indicators on
your screen:
The HD Radio logo is grey when acquiring
a digital station, and then changes to
orange when digital audio is playing. When
this logo is available, you may also see Title
and Artist fields on-screen.
The multicast indicator appears in FM
mode (only) if the current station is
broadcasting multiple digital broadcasts.
The highlighted numbers signify available
digital channels where new or different
content is available. HD1 signifies the main
programming status and is available in
analog and digital broadcasts. Other
multicast stations (HD2 through HD7) are
only available digitally.
TAG allows you to save a song to
download later when you are on an
acquired HD Radio station and the feature
is on. To turn the feature on and use it:
1. Press AM or FM > Options > TAG
Button > On.
2. When you hear a song you like, touch
TAG.
3. The system automatically saves the
song's information and transfers it to
your portable music player (if
supported) when you connect it to the
system. The system automatically
transfers the tag to your player (if
already connected) and a pop-up
confirms the transfer.
4. When you access iTunes with your
portable music player, the tags appear
to you as a reminder. The system
allows you to tag up to approximately
100 songs. For a list of devices that
support tagging, see
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
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When HD Radio broadcasts are active, you
can access the following functions:
• Scan allows you to hear a brief
sampling of all available stations. This
feature still works when HD Radio
reception is on, although it does not
scan for HD2-HD7 channels. You may
see the HD logo appear if the station
has a digital broadcast.
• Memory presets allow you to save an
active channel as a memory preset.
Touch and hold a memory preset slot
until the sound returns. There is a brief
mute while the radio saves the station.
Sound returns when finished. When
switching to an HD2 or HD3 memory
preset, the sound mutes before the
digital audio plays, because the system
has to reacquire the digital signal.
Note: As with any saved radio station, you
cannot access the saved station if your
vehicle is outside the station’s reception
area.
HD Radio Reception and Station Troubleshooting
Reception area
Station blending
Potential reception issues
If you are listening to a multicast station and you are on
the fringe of the reception area, the station may mute due
to weak signal strength.
If you are listening to HD1, the system switches back to
the analog broadcast until the digital broadcast is available
again. However, if you are listening to any of the possible
HD2-HD7 multicast channels, the station mutes and stays
muted unless it is able to connect to the digital signal
again.
When the system first receives a station (aside from HD2-
HD7 multicast stations), it first plays the station in the
analog version. Once the receiver verifies the station is an
HD Radio station, it shifts to the digital version. Depending
on the station quality, you may hear a slight sound change
when the station changes from analog to digital. Blending
is the shift from analog to digital sound or digital back to
analog sound.
In order to provide the best possible
experience, use the contact form to report
any station issues found while listening to
a station broadcasting with HD Radio
technology. Independent entities own and
operate each station. These stations are
responsible for ensuring all audio streams
and data fields are accurate.
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Potential station issues
Issues
Cause
Action
Echo, stutter, skip or repeat
in audio.
Increase or decrease in
audio volume.
Sound fading or blending in
and out.
There is an audio mute
delay when selecting HD2 or
HD3, multicast preset or
Direct Tune.
Cannot access HD2 or HD3
There is no text information
shown for currently selected
frequency.
This is poor time alignment
by the radio broadcaster.
No action required. This is a
broadcast issue.
The radio is shifting between
analog and digital audio.
The digital multicast is not
available until the HD Radio
broadcast is decoded. Once
decoded, the audio is avail-
able.
The previously stored
multicast preset or direct
tune is not available in your
current reception area.
Data service issue by the
radio broadcaster.
Data service issue by the
radio broadcaster.
No action required. The
reception issue may clear up
as you continue to drive.
No action required. This is
normal behavior. Wait until
the audio is available.
No action required. The
station is not available in
your current location.
Fill out the station issue
form at website listed
below.*
Fill out the station issue
form at website listed
below.*
No action required. This is
normal behavior.
HD2-HD7 stations not found
when Scan is pressed.
* http://www.ibiquity.com/automotive/report_radio_station_experiences
Pressing Scan disables
HD2-HD7 channel search.
HD Radio Technology manufactured under
license from iBiquity Digital Corp. U.S. and
foreign patents. HD Radio and the HD and
HD Radio logos are proprietary trademarks
of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not
responsible for the content sent using HD
Radio technology. Content may be
changed, added or deleted at any time at
the station owner's discretion.
Radio Voice Commands
If you are listening to the radio,
press the voice button on the
steering wheel controls. When
prompted, say any of the following
commands.
If you are not listening to the radio, press
the voice button and, after the tone, say
"Radio", then any of the following
commands.
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"RADIO"
"<87.9-107.9>"
"<87.9-107.9> HD"1
"<530-1710>"
"AM"
"AM <530-1710>"
"AM autoset"
"AM autoset preset <#>"
"AM preset <#>"
"Browse"2
"FM"
"FM <87.9-107.9>"
"FM <87.9-107.9> HD <#>"1
"FM autoset"
"FM autoset preset <#>"
"FM preset <#>"
"FM 1"
"FM 1 preset <#>"
"FM 2"
"FM 2 preset <#>"
"HD <#>"1
"RADIO"
"Tune"3
1 If available.
2 If you have said "Browse", see the
"Browse" chart later in this section.
3 If you have said "Tune", see the following
"Tune" chart.
"TUNE"
"<530-1710>"
"<87.9-107.9>"
"<87.9-107.9> HD <#>"*
"AM"
"AM <530-1710>"
"AM autoset"
"AM autoset preset <#>"
"AM preset <#>"
"FM"
"FM <87.9-107.9>"
"FM <87.9-107.9> HD <#>"*
"FM autoset"
"FM autoset preset <#>"
"FM preset <#>"
"FM 1"
"FM 1 preset <#>"
"FM 2"
"FM 2 preset <#>"
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Bass
Speed Compensated Volume.
Treble
Balance and Fade
Scan
Touch this button to hear a brief sampling
of channels.
Options
Touch this button to view and adjust
various media settings.
Sound Settings
Touch this button to adjust settings for:
•
• Midrange
•
•
• DSP (Digital Signal processing)
• Occupancy Mode
•
Note: Your vehicle may not have all these
sound settings.
Set Category for Seek/Scan
This allows you to select a category of
music you would like to search for. You can
then choose to either seek or scan for the
stations playing that category.
Parental Lockout
This allows you to lock and unlock
channels, change or reset your PIN or
unlock all channels. To use this feature,
you need your initial PIN, which is 1234.
Artist/Title/Team Alerts
This feature allows you to select Artists,
Titles and Teams that you would like the
system to alert you to when they are
playing on other channels. Press Edit Alerts
to delete or turn off alerts. You can also
set all alerts to on or off. When an alert
appears on the screen, you can choose to
"TUNE"
"HD <#>"*
"Preset <#>"
"Help"
* If available.
SIRIUS® Satellite Radio (If
Activated)
Press the lower left corner of the
touchscreen, and then select the
SIRIUS tab.
multicast channel when
recalling a preset or from a
direct tune.
Text information does not
match currently playing
audio.
"Preset <#>"
"Radio off"
"Radio on"
"Set PTY"
"Help"