2013 Ford Escape Owners Manual

7. Loosen each wheel lug nut one-half

turn counterclockwise, but do not remove them until the wheel is raised off the ground.

Note: Jack at the specified locations to avoid damage to the vehicle. 8. The vehicle jacking points are shown here, and are depicted on the yellow warning label on the jack.

(cid:40)(cid:20)(cid:23)(cid:24)(cid:28)(cid:19)(cid:27) 9. Small arrow-shaped marks on the sills show the location of the jacking points.

(cid:40)(cid:20)(cid:24)(cid:26)(cid:19)(cid:26)(cid:22) 5. Remove the jack from the foam holder. The lug wrench may be located in the left side storage foam (A) next to the spare tire, or with the jack (B). Remove the flat tire retainer strap from the jack base.

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Wheels and Tires

3. Stow the flat tire on the floor in the cargo area. Secure with the flat tire retainer strap by following the next steps:

10. Remove the lug nuts with the lug

wrench.

Note: If equipped with full wheel covers with exposed wheel nuts, remove the wheel nuts prior to removing the wheel cover or damage to the wheel cover may occur. 11.

Replace the flat tire with the spare tire, making sure the valve stem is facing outward. Reinstall the lug nuts until the wheel is snug against the hub. Do not fully tighten the lug nuts until the wheel has been lowered. Lower the wheel by turning the jack handle counterclockwise.

12.

(cid:20)

(cid:22)

(cid:23)

(cid:40)(cid:20)(cid:23)(cid:21)(cid:28)(cid:19)(cid:25) 4. Locate the cargo tie-down near the

seat back. Push the loop of the retainer strap through the tie-down. Thread the non-loop end through the loop.

(cid:24)

(cid:21)

(cid:40)(cid:26)(cid:24)(cid:23)(cid:23)(cid:21) 13. Remove the jack and fully tighten the

lug nuts in the order shown. See Technical Specifications (page 271).

Stowing the flat tire 1. Put the jack and lug wrench away. Make sure the jack is fastened so it does not rattle when you drive.

2. Unblock the wheels.

(cid:40)(cid:20)(cid:24)(cid:26)(cid:28)(cid:21)(cid:25) 5. Weave the retainer strap through the

wheel openings.

6. Locate the front cargo tie-down at the

opposite corner of the cargo area to the tie-down used in Step 4. Thread the retainer strap through the tie-down and pull tight.

7. Secure by tying a 2-half hitch knot.

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Wheels and Tires

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TECHNICAL SPECIFICATIONS Wheel Lug Nut Torque Specifications

WARNING

When a wheel is installed, always remove any corrosion, dirt or foreign materials present on the mounting surfaces of the wheel or the surface of the wheel hub, brake drum or brake disc that contacts the wheel. Make sure that any fasteners that attach the rotor to the hub are secured so they do not interfere with the mounting surfaces of the wheel. Installing wheels without correct metal-to-metal contact at the wheel mounting surfaces can cause the wheel nuts to loosen and the wheel to come off while the vehicle is in motion, resulting in loss of control.

Bolt size M12 x 1.5

Ib-ft (Nm)* 100 (135)

*Torque specifications are for nut and bolt threads free of dirt and rust. Use only Ford recommended replacement fasteners. Retighten the lug nuts to the specified torque within 100 miles (160 kilometers) after any wheel disturbance (such as tire rotation, changing a flat tire, wheel removal).

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Wheels and Tires

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Wheel pilot bore

Inspect the wheel pilot bore and mounting surface prior to installation. Remove any visible corrosion or loose particles.

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Capacities and Specifications

ENGINE SPECIFICATIONS

Engine

1.6L EcoBoost engine

2.0L EcoBoost engine

2.5L engine

Cubic inches Required fuel Compression

ratio

Spark plug gap

98

122

152

Minimum 87 octane

Minimum 87 octane

Minimum 87 octane

10.0:1

9.3:1

9.7:1

0.027-0.031 in. (0.70-

0.80 mm)

0.027-0.031 in. (0.70-0.80 mm)

0.049-0.053 in. (1.25-1.35 mm)

Drivebelt Routing 1.6L engine

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2.0L and 2.5L engines

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Capacities and Specifications

A. Long drivebelt is on first pulley groove

closest to engine

B. Short drivebelt is on second pulley

groove farthest from engine

MOTORCRAFT PARTS Component

1.6L EcoBoost®

engine

Air filter element1

Oil filter2
Battery

2.0L EcoBoost® engine

2.5L engine

FA-1908

FL-910-S

BXT-96R-500
BXT-96R-590
AYFS-32-YR

FP70

WW-2750 (driver side)

WW-2705-WA (passenger side)

Spark plugs3
Cabin air filter Windshield wiper blade 1 Failure to use the correct air filter element may result in severe engine damage. The customer warranty may be void for any damage to the engine if the correct air filter element is not used. 2 Only use the specified replacement oil filter. The use of a non-specified oil filter can result in engine damage. 3 For spark plug replacement, see your authorized dealer. Replace the spark plugs at the appropriate intervals. See Scheduled Maintenance (page 400). Note: Replace the spark plugs with ones that meet Ford material and design specifications for your vehicle, such as Motorcraft® or equivalent replacement parts. The customer warranty may be void for any damage to the engine if such spark plugs are not used.

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Capacities and Specifications

VEHICLE IDENTIFICATION NUMBER The vehicle identification number is located on the left-hand side of the instrument panel.

Make, vehicle line, series, body type Engine type Check digit Model year Assembly plant Production sequence number

VEHICLE CERTIFICATION LABEL

(cid:40)(cid:20)(cid:23)(cid:21)(cid:23)(cid:26)(cid:25) Please note that in the graphic, XXXX is representative of your vehicle identification number. The Vehicle Identification Number contains the following information:

World manufacturer identifier Brake system, Gross Vehicle Weight Rating, Restraint Devices and their locations

275

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(cid:40)(cid:20)(cid:23)(cid:21)(cid:23)(cid:26)(cid:27) The National Highway Traffic Safety Administration Regulations require that a Safety Compliance Certification Label be affixed to a vehicle and prescribe where the Safety Compliance Certification Label may be located. The Safety Compliance Certification Label shall be affixed to either the door hinge pillar, the door latch post, or the edge of the door near the door latch, next to the driver's seating position.

Capacities and Specifications

TRANSMISSION CODE DESIGNATION

The transmission code is on the Safety Compliance Certification Label. The following table shows the transmission code along with the transmission description.

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Description

Six-speed automatic transmission 6F35

Code

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TECHNICAL SPECIFICATIONS

Item

Capacity

Ford Part Name or

Equivalent

Ford Part Number / Ford Specification

Brake fluid 1

Between MIN and MAX

on reservoir

Motorcraft High

Performance DOT 4

LV Motor Vehicle

Brake Fluid

PM-20/WSS-

M6C65-A2 and ISO

4925 Class 6

Door latch, hood latch, auxiliary hood latch, trunk latch, seat tracks.

Not applicable

Multi-Purpose Grease (lithium

grease)

XG-4 or XL-5 or equi- valent / ESB-M1C93-

Lock cylinder

Not applicable

Automatic trans- mission fluid 2, 3
Rear differential

(AWD) fluid

Power Transfer Unit (PTU) fluid

(AWD) 4

Engine oil (2.0L

EcoBoost)

Engine oil (1.6L

EcoBoost)

Engine oil (2.5L) Engine coolant (2.0L EcoBoost) Engine coolant (1.6L EcoBoost)6
Engine coolant

(2.5L) 6

9.0 qt (8.5 L)

2.4 pt (1.15 L)

18 fl oz (0.53 L)

5.7 qt (5.4 L)

4.3 qt (4.1 L)

5.7 qt (5.4 L) 9.7 qt (9.2 L)

8.5 qt (8 L)

9.2 qt (8.7 L)

Motorcraft Penet- rating and Lock

Lubricant Motorcraft

MERCON® LV ATF

Motorcraft SAE

80W-90 Premium Rear Axle Lubricant

Motorcraft SAE

75W-140 Synthetic Rear Axle Lubricant

- Motorcraft SAE 5W-30 Motor Oil or

equivalent5

- Motorcraft SAE 5W-20 Motor Oil or

equivalent5

Motorcraft Orange Antifreeze / Coolant

Prediluted

XL-1 / None

XT-10-QLV MERCON® LV

XY-80W90-QL / WSP-M2C197-A

XY-75W140-QL / WSL-M2C192-A

WSS-M2C946-A

WSS-M2C945-A

- VC-3DIL-B (U.S.)

- CVC-3DIL-B

(Canada)

/ WSS-M97B44-D2

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Capacities and Specifications

Item

Capacity

Windshield washer fluid

Fill as required

Ford Part Number / Ford Specification - ZC-32-A (U.S.) - CXC-37-(A, B, D, and F) (Canada)

/ WSB-M8B16-A2/--

Ford Part Name or

Equivalent - Motorcraft

Premium Windshield Washer Concentrate

(U.S.)

Premium Quality Windshield Washer

Fluid (Canada) Not applicable

Fuel tank

15.5 gal (58.7L)

Not applicable 1Use only Motorcraft® DOT 4 LV High Performance Brake Fluid or equivalent meeting WSS-M6C65-A2 and ISO 4925 Class 6. Use of any fluid other than the recommended fluid may cause brake system damage. 2Approximate dry fill capacity. Actual amount may vary during fluid changes. 3Automatic transmissions that require Motorcraft® MERCON® LV transmission fluid should only use Motorcraft MERCON LV transmission fluid. Use of any fluid other than the recommended fluid may cause transmission damage. Change the automatic transmission fluid and filter at the correct service interval. See Scheduled Maintenance (page 400). 4See your authorized dealer for fluid level checking or filling. 5Your engine has been designed to use engine oil that meets Ford specification or an equivalent engine oil of the recommended viscosity grade that displays the API Certification Mark for gasoline engines. 6Add the coolant type originally equipped in your vehicle.

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Accessories

Trailer towing accessories

• Recovery hook (towing eye) • Peace of mind • Keyless entry keypad • Remote start • Vehicle security systems • Wheel locks •

Bumper mounted parking assist system*

*Ford Licensed Accessories (FLA) are warranted by the accessory manufacturer's warranty. Ford Licensed Accessories are fully designed and developed by the accessory manufacturer and have not been designed or tested to Ford Motor Company engineering requirements. Contact your Ford dealer for details regarding the manufacturer's limited warranty and a copy of the FLA product limited warranty offered by the accessory manufacturer. For maximum vehicle performance, keep the following information in mind when adding accessories or equipment to your vehicle:

For a complete listing of the accessories that are available for your vehicle, please contact your dealer or visit our online store at: Accessories.Ford.com (U.S. only). Ford Custom Accessories are available for your vehicle through your local Ford or Ford of Canada dealer. Ford Motor Company will repair or replace any properly dealer-installed Ford Custom Accessories found to be defective in factory-supplied materials or workmanship during the warranty period, as well as any component damaged by the defective accessories. The accessories will be warranted for whichever provides you the greatest benefit: •

12 months or 12,000 miles (20,000
km) (whichever occurs first), or the remainder of your new vehicle limited warranty.

•

Side window deflectors Splash guards

Contact your dealer for details and a copy of the warranty. Exterior style • Hood deflector* • • • Custom graphics* Interior style Floor mats • • Interior light kit Lifestyle • Ash cup / smoker's packages • Cargo area protector • Cargo net* • Cargo shade • • Roof racks and carriers*

Soft cargo organizers

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Accessories

•

• When adding accessories, equipment,

passengers and luggage to your vehicle, do not exceed the total weight capacity of the vehicle or of the front or rear axle (GVWR or GAWR as indicated on the Safety Compliance Certification label). Consult your authorized dealer for specific weight information. The Federal Communications Commission (FCC) and Canadian Radio Telecommunications Commission (CRTC) regulate the use of mobile communications systems — such as two-way radios, telephones and theft alarms - that are equipped with radio transmitters. Any such equipment installed in your vehicle should comply with FCC or CRTC regulations and should be installed only by a qualified service technician. • Mobile communications systems may

harm the operation of your vehicle, particularly if they are not properly designed for automotive use. To avoid interference with other vehicle functions, such as anti-lock braking systems, amateur radio users who install radios and antennas onto their vehicle should not locate the amateur radio antennas in the area of the driver's side hood.

•

• Any non-Ford custom electrical or

electronic accessories or components that are added to the vehicle by the authorized dealer or the owner, may adversely affect battery performance and durability, and may also adversely affect the performance of other electrical systems in the vehicle.

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Ford Extended Service Plan (ESP)

PROTECT YOURSELF FROM THE RISING COST OF VEHICLE REPAIRS WITH A FORD EXTENDED SERVICE PLAN. SERVICE PLANS (U.S. Only) More than 32 million Ford and Lincoln owners have discovered the powerful protection of Ford Extended Service Plan. It is the only extended service plan backed by Ford Motor Company, and provides peace of mind protection beyond the New Vehicle Limited Warranty coverage. Ford ESP Can Quickly Pay for Itself One service bill – the cost of parts and labor – can easily exceed the price of your Ford Extended Service Plan. With Ford ESP, you minimize your risk for unexpected repair bills and rising repair costs. Up to 500+ Covered Vehicle Components There are four Extended Service Plans with different levels of coverage. Ask your dealer for details. 1. PremiumCARE - Our most

comprehensive coverage. With over 500 covered components, this plan is so complete that we generally only discuss what’s not covered.

2. ExtraCARE - Covers 113 components, and includes many high-tech items. 3. BaseCARE - Covers 84 components. 4. PowertrainCARE - Covers 29 critical

components.

Ford Extended Service Plan is honored by all Ford and Lincoln Dealers in the U.S. and Canada. It is the only extended service plan authorized and backed by Ford Motor Company.

That means you get: • Reliable, quality service anywhere you

go

• Repairs performed by factory trained technicians, using Genuine Ford and Lincoln parts

Rental Car Reimbursement 1st day Rental Benefit You take advantage of replacement transportation if your vehicle is at the dealership for same day covered repairs. Extended Rental Benefits If your vehicle is kept overnight for covered repairs, you are eligible for rental car coverage, including Bumper to Bumper warranty repairs, or Field Service Actions. Roadside Assistance Exclusive 24/7 roadside assistance, including: •

Towing, flat-tire change and battery jump starts

• Out of fuel and lock-out assistance Travel expense reimbursement for • lodging, meals and rental car

• Destination assistance for taxi, shuttle,

rental car coverage and emergency transportation

Transferable Coverage If you sell your vehicle before your Ford Extended Service Plan coverage expires, you can transfer any remaining coverage to the new owner. Whenever you sell your vehicle, prospective buyers may have a higher degree of confidence that vehicle was properly maintained with Ford ESP, thereby improving resale value.

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Ford Extended Service Plan (ESP)

Avoid the Rising Cost of Properly Maintaining Your Vehicle! Ford Extended Service Plan also offers a Premium Maintenance Plan that covers all scheduled maintenance, and select items that routinely wear out. The coverage is prepaid, so you never have to worry about affording your vehicle maintenance. It covers regular checkups, routine inspections, preventive care and replacement of select items that require periodic attention for normal wear: • Windshield Wiper Blades • • • • • • Diesel Exhaust Fluid Replenishment

Spark Plugs (except in California) The Clutch Disc Brake Pads and Linings Shock Absorbers Belts and Hoses

Contact your selling Ford or Lincoln dealership today so they can customize a Ford Extended Service Plan that fits your driving lifestyle and budget. Interest Free Finance Options Available Take advantage of our interest free installment payment plan. Just a 10% down payment will provide you with an affordable, no interest, no fee payment program. To learn more, call our Ford ESP specialists at 800-367-3377. Don’t forget to ask about our interest free payment program, allowing you all the security and benefits Ford ESP has to offer while paying over time. You are pre-approved with no credit checks, no hassles! Complete the information below and mail to: Ford ESP P.O. Box 8072
Royal Oak, MI 48068-0039

Name (PLEASE PRINT)

APT.#

STATE

ZIP

282

ADDRESS

CITY

E-MAIL

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Ford Extended Service Plan (ESP)

SERVICE PLANS (CANADA ONLY) You can get more protection for your vehicle by purchasing a Ford Extended Service Plan. Ford Extended Service Plan is the only service contract backed by Ford Motor Company of Canada, Limited. Depending on the plan you purchase, Ford Extended Service Plan provides benefits such as: • Rental reimbursement • Coverage for certain maintenance and

wear items

• Protection against repair costs after your New Vehicle Limited Warranty Coverage expires

• Roadside Assistance benefits There are several Ford Extended Service Plans available in various time, distance and deductible combinations. Each plan is tailored to fit your own driving needs, including reimbursement for towing and rental. When you purchase Ford Extended Service Plan, you receive added peace-of-mind protection throughout Canada and the United States, provided by a network of participating Ford Motor Company dealers. The Lincoln Maintenance Protection Plan is honored at authorized Lincoln dealers. Note: Repairs performed outside of Canada and the United States are not eligible for Ford Extended Service Plan coverage. This information is subject to change. For more information, visit your local Ford of Canada dealer or www.ford.ca to find the Ford Extended Service Plan that is right for you.

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SYNC™

GENERAL INFORMATION

(cid:40)(cid:20)(cid:23)(cid:21)(cid:24)(cid:28)(cid:27)

SYNC is an in-vehicle communications system that works with your Bluetooth-enabled cellular phone and portable media player. This allows you to: • Make and receive calls. • Access and play music from your

portable music player.

• Use 911 Assist, Vehicle Health Report and SYNC Services (Traffic, Directions & Information).*

• Access phonebook contacts and music

using voice commands. Stream music from your connected phone. Text message.

•

•

• Use the advanced voice recognition

system

• Charge your USB device (if your device

supports this).

*These features require activation. See SYNC™ Applications and Services (page 301). Make sure that you review your device's manual before using it with SYNC. Support The SYNC support team is available to help you with any questions you cannot answer on your own. Monday-Saturday, 8:30am-8:00pm EST. In the United States, call 1-888-270-1055. In Canada, call 1-800-565-3673.

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SYNC™

When using SYNC: • Do not operate playing devices if the

power cords or cables are broken, split or damaged. Place cords and cables out of the way, so they do not interfere with the operation of pedals, seats, compartments or safe driving abilities.

• Do not leave playing devices in your

vehicle during extreme conditions as it could cause them damage. See your device's manual for further information. • Do not attempt to service or repair the

system. See an authorized dealer.

Privacy Information When a cellular phone is connected to SYNC, the system creates a profile within your vehicle that is linked to that cellular phone. This profile is created in order to offer you more cellular features and to operate more efficiently. Among other things, this profile may contain data about your cellular phone book, text messages (read and unread), and call history, including history of calls when your cellular phone was not connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short development log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur. The cellular profile, media device index, and development log will remain in the vehicle unless you delete them and are generally accessible only in the vehicle when the cellular phone or media player is connected. If you no longer plan to use the system or the vehicle, we recommend you perform a Master Reset to erase all stored information.

Times are subject to change due to holidays. SYNC Owner Account Why do I need a SYNC owner account? • Required to activate Vehicle Health

Report and to view the reports online.

• Required to activate the

subscription-based SYNC Services and to personalize your Saved Points and Favorites. Essential for keeping up with the latest software downloads available for SYNC.

•

• Access to customer support for any

questions you may have.

Driving Restrictions For your safety, certain features are speed-dependent and restricted when your vehicle is traveling over 3 mph (5 km/h). Safety Information

WARNING

Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

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SYNC™

System data cannot be accessed without special equipment and access to the vehicle's SYNC module. Ford Motor Company and Ford of Canada will not access the system data for any purpose other than as described absent consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the sections on 911 Assist, Vehicle Health Report, and Traffic, Directions and Information.

USING VOICE RECOGNITION This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you. Initiating a Voice Session

Push the voice icon. A tone sounds and Listening appears in the display. Say any of the

(cid:40)(cid:20)(cid:23)(cid:21)(cid:24)(cid:28)(cid:28) following:

Say

"Bluetooth audio" "Cancel" "Line in" "Phone"

"Services" * "SYNC" "USB"

"Vehicle health report" * "Voice settings" "Help"

If You Want To

Stream audio from your phone. Cancel the requested action. Access the device connected to the auxiliary input jack. Make calls. Access the SYNC Services portal.

Return to the main menu. Access the device connected to your USB port. Run a vehicle health report.

Adjust the level of voice interaction and feedback. Hear a list of voice commands available in the current mode.

* This is an optional feature and available in the United States only.

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SYNC™

System Interaction and Feedback The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). You can customize the voice recognition system to provide more or less instruction and feedback.

The default setting is to a higher level of interaction in order to help you learn to use the system. You can change these settings at any time. Adjusting the Interaction Level

Push the voice icon. Say "Voice settings" when prompted, then any of the following:

(cid:40)(cid:20)(cid:23)(cid:21)(cid:24)(cid:28)(cid:28)

When you say:

"Interaction mode standard"

"Interaction mode advanced"

The system:

Provides more detailed interaction and

guidance.

Provides less audible interaction and more

tone prompts.

The system defaults to the standard interaction mode.

Confirmation prompts are short questions the system asks when it is not sure of your request or when there are multiple possible responses to your request. For example, the system may ask, "Phone, is that correct?". If turned off, the system simply makes a best guess as to what you requested and may ask you to confirm settings.

When you say:

"Confirmation prompts off"

"Confirmation prompts on"

The system creates candidate lists when it has the same confidence level of several options based on your voice command. When turned on, it may prompt you with as many as four possibilities for clarification.

The system:

Makes a best guess from the command; you may still occasionally be asked to

confirm settings.

Clarifies your voice command with a short

question.

For example, say "Say 1 after the tone to call John Doe at home. Say 2 after the tone to call Johnny Doe on mobile. Say 3 after the tone to call Jane Doe at home." You could also say "Say 1 after the tone to play John Doe, Say 2 after the tone to play Johnny Doe."

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When you say:

"Media candidate lists off"

"Media candidate lists on"

"Phone candidate lists off"

SYNC™

The system:

Makes a best guess from the media

candidate list. The system may occasion-

ally ask you questions.

Clarifies your voice command for media

candidates.

Makes a best guess from the phone

candidate list. The system may occasion-

ally ask you questions.

"Phone candidate lists on"

Clarifies your voice command for phone

candidates

Ending a call.

USING SYNC™ WITH YOUR PHONE Hands-free calling is one of the main features of SYNC. While the system supports a variety of features, many are dependent on your cellular phone's functionality. At a minimum, most cellular phones with Bluetooth wireless technology support the following functions: • Answering an incoming call. • • Using privacy mode. • Dialing a number. • Redialing. • Call waiting notification. • Caller ID. Other features, such as text messaging using Bluetooth and automatic phonebook download, are phone-dependent features. To check your phone's compatibility, see your phone's manual and visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.

Helpful Hints • Make sure the interior of your vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken commands.

• After pressing the voice icon, wait until

after the tone sounds and Listening appears before saying a command. Any command spoken before this does not register with the system. Speak naturally, without long pauses between words.

•

• At any time, you can interrupt the

system while it is speaking by pressing the voice icon.

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SYNC™

Pairing a Phone for the First Time Note: SYNC can support downloading up to approximately 2000 entries per Bluetooth-enabled cellular phone. Note: Make sure to switch on the ignition and the radio. Put the transmission in position P. Note: To scroll through the menus, press the up and down arrows on your audio system. Wirelessly pairing your phone with SYNC allows you to make and receive hands-free calls. 1. Press the phone button. When the display indicates there is no phone paired, press OK.

2. When Find SYNC appears in the

display, press OK.

3. Put your phone into Bluetooth

discovery mode. See your device's manual if necessary.

4. When prompted on your phone's

display, enter the six-digit PIN provided by SYNC in the radio display. The display indicates when the pairing is successful.

Depending on your phone's capability and your market, the system may prompt you with questions, such as setting the current phone as the primary phone (the phone SYNC automatically tries to connect with first upon vehicle start-up) and downloading your phonebook.

OK.

Pairing Subsequent Phones Note: Make sure to switch on the ignition and the radio. Put the transmission in position P. Note: To scroll through the menus, press the up and down arrows on your audio system. 1. Press the phone button, and then scroll

to System Settings. Press OK.

2. Scroll to Bluetooth Devices. Press OK. 3. Scroll to Add Bluetooth Device. Press

4. When Find SYNC appears in the

display, press OK.

5. Put your phone into Bluetooth

discovery mode. See your phone's manual if necessary.

6. When prompted on your phone's

display, enter the six-digit PIN provided by SYNC in the radio display. The display indicates when the pairing is successful.

The system then prompts with questions, such as if you would like to set the current phone as the primary phone (the phone SYNC automatically tries to connect with first upon vehicle start-up) and download your phone book. Phone Voice Commands Press the voice icon and say "Phone". Say any of the following:

"Call "1

"Call at home"1

"Call at work"1

"Call in office"1

"PHONE"

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"Go to privacy"

"Hold"

"Join"

"Menu"2,4

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SYNC™

"PHONE"

"Call on mobile OR cell"1

"Phone book "2

"Call on other"1

"Call history incoming"2

"Call history missed"2

"Phone book at home"2

"Phone book at office"2

"Phone book at work"2

"Call history outgoing"2

"Phone book on mobile OR cell"2

"Connections"2

"Dial"1,3

"Phone book on other"2

1 These commands do not require you to say "Phone" first. 2 These commands are not available until phone information is completely downloaded using Bluetooth. 3 See Dial table below. 4 See Menu table below.

Phone book commands: When you ask SYNC to access things such as a phonebook name or number, the requested information appears in the display to view. Press the phone button and say, "Call" to call the contact.

"DIAL"

"411 (four-one-one)", "911" (nine-one-one)

"700" (seven hundred) "800" (eight hundred) "900" (nine hundred)

"Pound" (#)

"Number <0-9>"

"Asterisk" (*)

"Clear" (deletes all entered digits)

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SYNC™

"DIAL"

"Delete" (deletes one digit)

"Plus" "Star"

Note: To exit dial mode, press and hold the phone button or press MENU to go to the phone menu.

"MENU"

"(Phone) connections"

"(Phone) settings (message) notification off" "(Phone) settings (message) notification on"

"(Phone) settings (set) phone ringer"

"(Phone) settings (set) ringer 1" "(Phone) settings (set) ringer 2" "(Phone) settings (set) ringer 3" "(Phone) settings (set) ringer off"

"Battery"

"Phone name"

"Signal"

"Text message inbox"

Words in ( ) are optional and do not have to be spoken for the system to understand the command.

Making Calls Press the voice icon and when prompted say: 1. Say "Call " or "Dial", then the

desired number.

2. When the system confirms the number,

say, "Dial" again to initiate the call.

To erase the last spoken digit, say, "Delete" or press the left arrow button. To erase all spoken digits, say "Clear" or press and hold the left arrow button. To end the call, press and hold the phone button.

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Receiving Calls When receiving a call, you can: • Answer the call by pressing the phone

button.

• Reject the call by pressing and holding

the phone button. Ignore the call by doing nothing.

•

Phone Options during an Active Call During an active call, you have more menu features, which become available such as putting a call on hold or joining calls. Use the arrow buttons to scroll through the menu options. 1. Press MENU during an active call. 2. After selecting Active Call Menu, press

OK.

3. Scroll to cycle through the following

options:

When you select:

You can:

Mute Call? Privacy

Call Hold

Enter Tones

Join Calls

Phonebook

Escape (TM2)

Mute the call. Switch a call from an active hands-free environment to your cellular phone for a more private conversation. Press OK when Privacy on/off appears. (The display indicates In Privacy and the system transfers your call.) Put an active call on hold. Press OK when Hold on/off appears. To answer another call at this time, press the phone button. Enter "tones", such as numbers for passwords. Scroll until the desired number appears in the display, then press OK; a tone sounds as confirmation. Repeat as necessary. Join two separate calls. (SYNC supports a maximum of three callers on a multiparty call or conference call.) 1. Press the phone button. 2. Access the desired contact through SYNC or use voice commands to place the second call. Once actively in the second call, press MENU. 3. Scroll to Join Calls, and press OK. Press OK again when Join Calls? appears. Access your phonebook contacts. 1. Press OK to select, and then scroll through your phone- book contacts. 2. Press OK again when the desired selection appears in the display.

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When you select:

You can:

Call History

Return

3. Press the phone button. Access your call history log. 1. Press OK to select, then scroll through your call history options (incoming, outgoing or missed). 2. Press OK when the desired selection appears in the display. 3. Press the phone button to call the selection. Exit the current menu.

1. Press the phone button to enter the

phone menu.

2. Scroll to cycle through:

Accessing Features through the Phone Menu SYNC's phone menu allows you to redial a number, access your call history and phonebook and sends text messages as well as access phone and system settings. You can also access advanced features, such as 911 Assist, Vehicle Health Report and SYNC Services.

When you select:

You can:

Phone Redial

Call History1

Phonebook1,2

Escape (TM2)

Redial the last number called (if available). Press OK to select, and then press OK again to confirm. Access any previously dialed, received or missed calls after you connect your Bluetooth-enabled phone to SYNC. 1. Press OK to select. 2. Scroll to select from Call History Incoming, Call History Outgoing or Call History Missed. Press OK to make your selection. 3. Press OK or the phone button to call the desired selec- tion. Note: The system attempts to automatically re-download your phonebook and call history each time your phone connects to SYNC (if the auto download feature is on and your Bluetooth-enabled cellular phone supports this feature). Access and call any contacts in your previously down- loaded phonebook.

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When you select:

You can:

Text Message1

Phone Settings 1

SYNC Services3

911 Assist4

Vehicle Health Report3

Mobile Apps3

System Settings

1. Press OK to confirm and enter. If your phonebook has fewer than 255 listings, they appear alphabetically in flat file mode. If there are more than 255 entries, the system organizes them into alphabetical categories. 2. Scroll until the desired contact appears, then press OK. 3. Press OK or the phone button. Send, download and delete text messages.

View your phone's status, set ring tones, select your message notification, change phone book entries and automatically download your cellular phone among other features. Access the SYNC Services portal where you can request various types of information, traffic reports and directions. Place an emergency call to a 911 operator for you after an accident, when used properly. Create and receive a diagnostic report card on your vehicle.

Interact with SYNC-capable mobile applications on your smartphone. Access Bluetooth Devices menu listings (Add, Connect, Set as Primary, On and Off, Delete) as well as Advanced menu listings (prompts, languages, defaults, master reset, install application and system information). Exit the phone menu by pressing OK.

Exit Phone Menu 1 This is a phone-dependent feature. 2 This is a phone-dependent and speed-dependent feature. 3 This is an optional feature and available in the United States only. 4 This is an optional feature and available in the United States and Canada only.

Receiving a Text Message Note: This is a phone-dependent feature. Your phone must support downloading text messages using Bluetooth to receive incoming text messages.

Text Messaging Note: This is a phone-dependent feature. SYNC allows you to receive, send, download and delete text messages. The system can also read incoming text messages to you so that you do not have to take your eyes off the road.

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Scroll to select from the following options: • Send Text Message? allows you to send a new text message based on a pre-defined set of 15 messages.

• Download Unread Msgs allows you to download your unread messages (only) to SYNC. To download the messages, press OK to select. The display indicates that it is downloading your messages. When it is complete, SYNC takes you to your inbox.

• Delete All Messages? allows you to delete current text messages from SYNC (not your phone). To delete the messages, press OK to select. The display indicates when it is finished deleting all your text messages. SYNC returns you to the text message menu. • Return exits the current menu when

you press OK.

If you select Send Text Message?: 1. Press OK to select. If the system

detects your phone does not support this feature, Unsupported appears in the display and SYNC returns to the main menu.

2. Scroll to cycle through the message

options in the following chart.

3. Press OK when the desired selection

is in the display.

4. Enter the name of the recipient. Scroll

to cycle through Phonebook or Call History entries. You can also select Enter Number to say the desired number.

5. Press OK to enter the desired menu

and scroll to select the specific contact.

When a new message arrives, an audible tone sounds and the display indicates you have a new message. You have these options: • Press the voice button, wait for the prompt and say "Read message" to have SYNC read the message to you. • Press OK to receive and open the text message or do nothing and the message goes into your text message inbox. Press OK again and SYNC reads your message aloud as you are not able to view the message. You can then also choose to reply or forward the message.

• Press OK and scroll to choose

between: • Reply to Text Message: Press OK to access and then scroll through the list of pre-defined messages to send. Forward Text Message: Press OK to forward the message to anyone in your Phonebook or Call History. You can also choose Enter Number.

•

Sending, Downloading and Deleting Your Text Messages Note: Forwarding a text message is a speed-dependent feature and is only available when your vehicle is traveling at 3
mph (5 km/h) or less. Note: You can only have one recipient per text message. Text messaging is a phone-dependent feature. If your phone is compatible, SYNC allows you to receive, send, download and delete text messages. 1. Press the phone button. 2. Scroll to Text Message, and then press

OK.

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6. Press OK when the contact appears and press OK again to confirm when the system asks if you would like to send the message. The system sends

each text message with the following signature: "This message was sent from my ".

Pre-defined text message options

Can't talk right now

Call me

Call U later

Be there in 10 minutes Be there in 20 minutes

Yes No Why? Thanks

Where R you?

I need more directions

I love you Too funny

Can't wait to see you

I'm stuck in traffic

Accessing Your Phone Settings These are phone-dependent features. Your phone settings allow you to access and adjust features such as your ring tone, text message notification, modify your phonebook and set up automatic download.

1. Press the phone button. 2. Scroll to Phone Settings, and then

press OK.

3. Scroll to select from the following

options:

When you select:

Phone Status

You can:

See the provider, name, signal power, battery power and roaming status of your connected phone.

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When you select:

You can:

Set Ringer

Message Notification

Modify Phonebook

Auto Download

Press OK to select and scroll to view the information. When done, press OK again to return to the phone status menu. Select which ring tone sounds during an incoming call (one of the system's or your phone's). 1. Press OK to select and scroll to hear Ringer 1, Ringer 2, Ringer 3 and Phone Ringer. 2. Press OK to select. If your phone supports in-band ringing, your phone's ring tone plays when you choose Phone Ringer. Have the option of hearing an audible tone to notify you when a text message arrives. 1. Press OK to select and scroll between Message Notific- ation On and Message Notification Off. 2. Press OK to select. Modify the contents of your phonebook (such as add, delete or download). Press OK to choose between: Add Contacts: Press OK to add more contacts from your phone book. Push the desired contact(s) on your phone. See your phone's manual on how to push contacts. Delete Phonebook: Press OK to delete the current phone book and call history. When Delete Phonebook appears, press OK to confirm. SYNC takes you back to the Phone Settings menu. Download Phonebook: Press OK to select, then and press OK again when Confirm Download? appears. Automatically download your phone book each time your phone connects to SYNC.* Press OK to select. When Auto Download On? appears, press OK to have your phonebook automatically down- loaded each time.**

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When you select:

You can:

Select Off if you do not want to download your phonebook every time your phone connects to SYNC. Your phonebook, call history and text messages can only be accessed when your specific phone is connected to SYNC. Exit the current menu.

Return *Downloading times are phone-dependent and quantity-dependent. **When Auto Download is on, it automatically deletes any changes, additions or deletions saved since your last download.

System Settings This menu provides access to your Bluetooth Devices and Advanced menu features. Use the arrow buttons to scroll through the menu options. Bluetooth Devices The Bluetooth Devices menu allows you to add, connect and delete devices, set a phone as primary as well as turn your Bluetooth feature on and off.

1. Press the phone button to enter the

phone menu

2. Scroll to System Settings. Press OK. 3. Scroll to Bluetooth Devices. Press OK. 4. Scroll to select from the following

options:

If you select:

Add Bluetooth Device* Connect Bluetooth Device

Set as Primary Phone

Set Bluetooth

Escape (TM2)

See Using SYNC™ With Your Phone (page 288).

You can:

Connect a previously paired Bluetooth-enabled phone.** 1. Press OK to select and view a list of previously paired phones. 2. Scroll until you find the desired device, and then press OK to connect the phone. Set a previously paired phone as your primary phone. Press OK to select and scroll to select the desired phone. Press OK to confirm. SYNC attempts to connect with the primary phone at every ignition cycle. When you select a phone as a primary phone, it appears first in the list and the system marks it with an asterisk. Turn the Bluetooth feature on and off.

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If you select:

You can:

Delete Device

Delete All Devices

Press OK and scroll to toggle between On and Off. Make a selection, and then press OK. Setting Bluetooth to off disconnects all Bluetooth devices and turns off all Bluetooth features. Delete a paired phone. Press OK and scroll to select the device. Press OK to confirm. Delete all previously paired phones (and all information originally saved with those phones). Press OK to select. Exit the current menu.

Return * This is a speed-dependent feature. **You can only connect one device at a time. When another phone is connected, the previous one is disconnected.

Advanced The Advanced menu allows you to access and set prompts, languages, defaults, perform a master reset, install an application and view system information.

1. Press the phone button to enter the

phone menu

2. Scroll to System Settings. Press OK. 3. Scroll to Advanced. Press OK. 4. Scroll to select from the following

options:

If you select:

Prompts

Languages

You can:

Get help from SYNC by using questions, helpful hints or asking you for a specific action. To turn these prompts on or off: 1. Press OK to select and scroll to select between On and Off. 2. Press OK when the desired selection appears in the display. SYNC takes you back to the Advanced menu. Choose between English, Français and Español. Once selected, all of the radio displays and prompts are in the selected language. 1. Press OK to select and then scroll through the languages.

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If you select:

You can:

2. Press OK when the desired selection appears in the display. If you change the language setting, the display indicates that the system is updating. When complete, SYNC takes you back to the Advanced menu. Return to the factory default settings. This selection does not erase your indexed information (phonebook, call history, text messages and paired devices). 1. Press OK to select and then press OK again when Restore Defaults? appears in the display. 2. Press OK to confirm. Completely erase all information stored on SYNC (phonebook, call history, text messages and paired devices) and return to the factory default settings. Press OK to select. The display indicates when complete and SYNC takes you back to the Advanced menu. Install applications you have downloaded. Press OK and scroll to select. Press OK to confirm. Delete all previously paired phones (and all information originally saved with those phones). Press OK to select. Access the Auto Version number as well as the FDN number. Press OK to select. This is a Bluetooth component, which can further help your phone with the exchange of text messages. Exit the current menu.

Factory Defaults

Master Reset

Install Application?

Delete All Devices

System Info

MAP Profile

Return

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Note: The SYNC 911 Assist feature must be set on before the incident. Note: Before setting this feature on, make sure that you read the 911 Assist Privacy Notice later in this section for important information. Note: If any user turns 911 Assist on or off, that setting applies for all paired phones. If 911 Assist is turned off, either a voice message plays or a display message (or icon) comes on (or both) when your vehicle is started after a previously paired phone connects. Note: Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature. If a crash deploys an airbag (excluding knee airbags and rear inflatable safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC-equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone. You can learn more about the 911 Assist feature, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. See Supplementary Restraints System (page 35). Important information about airbag deployment is in this chapter. See Roadside Emergencies (page 199). Important information about the fuel pump shut-off is in this chapter. Setting 911 Assist On 1. Press the phone button to enter the

phone menu.

2. Scroll to select 911 Assist. 3. Press OK to confirm and enter the 911

Assist menu.

4. Scroll to select between On and Off.

SYNC™ APPLICATIONS AND SERVICES In order for the following features to work, your cellular phone must be compatible with SYNC. To check your phone's compatibility, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. •

SYNC Services*: Provides access to traffic, directions and information such as travel, horoscopes, stock prices and more. 911 Assist: Can alert 911 in the event of an emergency.

•

• Vehicle Health Report*: Provides a diagnostic and maintenance report card of your vehicle.

*This is an optional feature and available in the United States only. 911 Assist

WARNINGS

Unless the 911 Assist setting is set on before a crash, the system will not dial for help which could delay

response time, potentially increasing the risk of serious injury or death after a crash. Do not wait for 911 Assist to make an emergency call if you can do it yourself. Dial emergency services immediately to avoid delayed response time which could increase the risk of serious injury or death after a crash. If you do not hear 911 Assist within five seconds of the crash, the system or phone may be damaged or non-functional.

Always place your phone in a secure location in your vehicle so it does not become a projectile or get damaged

in a crash. Failure to do so may cause serious injury to someone or damage the phone which could prevent 911 Assist from working properly.

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Before making the call: •

SYNC provides a short window of time (about 10 seconds) to cancel the call. If you fail to cancel the call, SYNC attempts to dial 911. SYNC says the following, or a similar message: "SYNC will attempt to call 911, to cancel the call, press Cancel on your screen or press and hold the phone button on your steering wheel."

•

If you do not cancel the call, and SYNC makes a successful call, a pre-recorded message plays for the 911 operator, and then the occupant(s) in your vehicle is able to talk with the operator. Be prepared to provide your name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically. 911 Assist May Not Work If •

Your cellular phone or 911 Assist hardware sustains damage in a crash. The vehicle's battery or the SYNC system has no power. The phone(s) thrown from your vehicle are the ones paired and connected to the system.

•

•

911 Assist Privacy Notice When you turn on 911 Assist, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of electronically or verbally disclosing to 911 operators your vehicle location or other details about your vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not turn the feature on.

5. Press OK when the desired option appears in the radio display. Set On or Set Off appears in the display as confirmation.

Off selections include: • Off with reminder: Provides a display

and voice reminder at phone connection at vehicle start.

• Off without reminder: Provides a

display reminder only without a voice reminder at phone connection. To make sure that 911 Assist works properly: •

SYNC must be powered and working properly at the time of the incident and throughout feature activation and use. The 911 Assist feature must be set on before the incident. You must pair and connect a Bluetooth-enabled and compatible cell phone to SYNC.

•

•

• A connected Bluetooth-enabled phone

must have the ability to make and maintain an outgoing call at the time of the incident.

•

• A connected Bluetooth-enabled phone must have adequate network coverage, battery power and signal strength. The vehicle must have battery power and be located in the U.S., Canada or in a territory in which 911 is the emergency number. In the Event of a Crash Not all crashes will deploy an airbag or activate the fuel pump shut-off (the triggers for 911 Assist). If a connected cell phone sustains damage or loses its connection to SYNC during a crash, SYNC will search for and try to connect to a previously paired cell phone; SYNC will then attempt to call the emergency services.

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Vehicle Health Report WARNING

Always follow scheduled maintenance instructions, regularly inspect your vehicle, and seek repair for any damage or problem you suspect. Vehicle Health Report supplements, but cannot replace, normal maintenance and vehicle inspection. Vehicle Health Report only monitors certain systems electronically monitored by your vehicle and will not monitor or report the status of any other system, (such as brake lining wear). Failure to perform scheduled maintenance and regularly inspect your vehicle may result in vehicle damage and serious injury.

Note: This feature is only available in the United States. Note: Your Vehicle Health Report feature requires activation before use. Visit www.SYNCMyRide.com to register. There is no fee or subscription associated with Vehicle Health Report, but you must register to use this feature. Note: This feature may not function properly if you have enabled caller ID blocking on your cellular phone. Before running a report, review the Vehicle Health Report Privacy Notice. Note: In order to allow a break-in period for your vehicle, you may not be able to create a Vehicle Health Report until your vehicle odometer has reached 200 miles.

Note: Cellular phone and SMS charges may apply when making a report. Register for Vehicle Health Report and set your report preferences at www.SYNCMyRide.com. After registering, you can request a Vehicle Health Report (inside your vehicle). Return to your account at www.SYNCMyRide.com to view your report. You can also choose for SYNC to remind you automatically to run reports at specific mileage intervals. The system allows you to check your vehicle's overall health in the form of a diagnostic report card. The vehicle health report contains valuable information such as: • Vehicle diagnostic information • • Open recalls and Field Service Actions Items noted during vehicle inspections • by an authorized dealer that still need servicing.

Scheduled maintenance

You can run a report (after your vehicle has been running a minimum of 60 seconds) by pressing the voice button and saying "Vehicle health report", or pressing the phone button. To run a report using the phone button: 1. Press the phone button to enter phone

menu.

2. Scroll to select Vehicle Health, and

then press OK.

3. Scroll to select from the following

options: