2002 Ford Escape Owners Manual

Range - kg

(lbs.)

frontal area of

trailer - m2

(ft)2

2.0L w/manual transmission

3.0L

w/automatic transmission

3.0L

w/automatic

1 941 (4 280)

453 (1 000)

2.2 (24)

2 485 (5 480)

907 (2 000)

2.2 (24)

3 184 (7 020)

1 587 (3 500)

2.8 (30)

transmission and towing package Notes: For high altitude operation, reduce GCW by 2% per 300 meters (1000 ft.) elevation. For definitions of terms and instructions on calculating your vehicle’s load, refer to Vehicle Loading in this chapter. Maximum trailer weights shown. The combined weight of the completed towing vehicle and the loaded trailer must not exceed the GCWR.

Do not exceed the GVWR or the GAWR specified on the certification label.

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Driving

Towing trailers beyond the maximum recommended gross trailer weight exceeds the limit of the vehicle and could result in engine damage, transmission damage, structural damage, loss of control, and personal injury.

Preparing to tow Use the proper equipment for towing a trailer, and make sure it is properly attached to your vehicle. See your dealer or a reliable trailer dealer if you require assistance.

Hitches Do not use hitches that clamp onto the vehicle bumper. Use a load carrying hitch. You must distribute the load in your trailer so that 10% of the total weight of the trailer is on the tongue.

Safety chains Always connect the trailer’s safety chains to hook retainers on the vehicle. To connect the trailer’s safety chains, cross the chains under the trailer tongue and allow slack for turning corners. If you use a rental trailer, follow the instructions that the rental agency gives to you. Do not attach safety chains to the bumper.

Trailer brakes Electric brakes and manual, automatic or surge-type trailer brakes are safe if installed properly and adjusted to the manufacturer’s specifications. The trailer brakes must meet local and Federal regulations.

Do not connect a trailer’s hydraulic brake system directly to your vehicle’s brake system. Your vehicle may not have enough

braking power and your chances of having a collision greatly increase.

The braking system of the tow vehicle is rated for operation at the GVWR not GCWR.

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Driving

Trailer lamps Trailer lamps are required on most towed vehicles. Make sure your trailer lamps conform to local and Federal regulations. See your dealer or trailer rental agency for proper instructions and equipment for hooking up trailer lamps.

shut off automatically when you are towing on long, steep grades.

Driving while you tow When towing a trailer: • Ensure that you turn off your speed control. The speed control may • Consult your local motor vehicle speed regulations for towing a trailer. • Use a lower gear when towing up or down steep hills. This will eliminate excessive downshifting and upshifting for optimum fuel economy and transmission cooling. • Anticipate stops and brake gradually. Exceeding the GCWR rating may cause internal transmission damage and void your warranty coverage. Servicingaftertowing If you tow a trailer for long distances, your vehicle will require more frequent service intervals. Refer to your scheduled maintenance guide for more information.

Trailer towing tips • Practice turning, stopping and backing up before starting on a trip to get the feel of the vehicle trailer combination. When turning, make wider turns so the trailer wheels will clear curbs and other obstacles.

• Allow more distance for stopping with a trailer attached. • The trailer tongue weight should be no more than 10–15% of the • After you have traveled 80 km (50 miles), thoroughly check your • When stopped in traffic for long periods of time in hot weather, place the gearshift in P (Park) (automatic transmissions) or N (Neutral) (manual transmissions). This aids engine cooling and air conditioner efficiency.

hitch, electrical connections and trailer wheel lug nuts.

loaded trailer weight.

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Driving • Vehicles with trailers should not be parked on a grade. If you must

park on a grade, place wheel chocks under the trailer’s wheels.

Launching or retrieving a boat When backing down a ramp during boat launching or retrieval: • do not allow the static water level to rise above the bottom edge of • do not allow waves to break higher than 15 cm (6 inches) above the

the rear bumper.

bottom edge of the rear bumper.

Exceeding these limits may allow water to enter critical vehicle components, adversely affecting driveability, emissions, reliability and causing internal transmission damage. Replace the rear axle lubricant any time the axle has been submerged in water. Rear axle lubricant quantities are not to be checked or changed unless a leak is suspected or repair required. Disconnect the wiring to the trailer before backing the trailer into the water. Reconnect the wiring to the trailer after the trailer is removed from the water.

RECREATIONAL TOWING An example of “recreational towing” is towing your vehicle behind a motorhome. If your vehicle is automatic transmission equipped, with a 4x2
(front-wheel drive only) configured powertrain, “recreational towing” is permitted by trailering the vehicle with its front wheels on a dolly. This protects the transmission’s internal mechanical components from potential lack of lubrication damage. If your vehicle is automatic transmission equipped, with a 4x4 (all-wheel drive) configured powertrain, “recreational towing” is permitted only if the vehicle is trailered with all four (4) wheels off the ground. Otherwise, no “recreational towing” is permitted. If your vehicle is manual transmission equipped, shifting the transmission into neutral permits “flat-towing” (all wheels on the ground) for pulling behind a motorhome. Your vehicle may be towed up to a speed of 120
km/h (75 mph) but you should always obey local speed limits. For other towing requirements, refer to Wrecker Towing in the Roadside emergencies chapter.

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Roadside Emergencies

GETTING ROADSIDE ASSISTANCE To fully assist if you should have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: • 24–hours, seven days a week • for the Basic warranty period (Canada) or New Vehicle Limited

Warranty period (U.S.) of three years or 60 000 km (36 000 miles), whichever comes first on Ford and Mercury vehicles, and four years or 80 000 km (50 000 miles) on Lincoln vehicles

Roadside assistance will cover: • changing a flat tire • jump-starts • lock-out assistance • limited fuel delivery* • towing of your disabled vehicle to the nearest Ford Motor Company dealership, or your selling dealer if within 25 kms (15.5 miles) of the nearest Ford Motor Company dealership (one tow per disablement). Even non-warranty related tows, like accidents or getting stuck in the mud or snow, are covered (some exclusions apply, such as impound towing or repossession).

* Canadian customers refer to your Owner Information Guide for exact fuel amounts.

USING ROADSIDE ASSISTANCE Complete the roadside assistance identification card and place it in your wallet for quick reference. In the United States, this card is found in the Owner Guide portfolio in the glove compartment. In Canada, the card is found in the Roadside Assistance book in the glove compartment. U.S. Mazda vehicle customers who require roadside assistance, call 1–800–241–3673. Canadian customers who require roadside assistance, call 1–800–665–2006. If you need to arrange roadside assistance for yourself, Mazda Corporation will reimburse a reasonable amount. To obtain reimbursement information, U.S. Mazda vehicle customers call 1-800-241-3673. Canadian customers who need to obtain reimbursement information, call 1–800–665–2006.

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Roadside Emergencies

ROADSIDE COVERAGE BEYOND BASIC WARRANTY In the United States, you may purchase additional roadside assistance coverage beyond this period through the Mazda Auto Club by contacting your Mazda dealer. Similarly in Canada, for uninterrupted Roadside Assistance coverage, you may purchase extended coverage prior to your Basic Warranty’s Roadside Assistance expiring. For more information and enrollment, contact 1–877–294–2582 or visit our website at www.mazda.ca.

HAZARD FLASHER CONTROL Use only in an emergency to warn traffic of vehicle breakdown, approaching danger, etc. The hazard flashers can be operated when the ignition is off. • The hazard lights control is

located on the instrument panel by the radio. • Depress hazard lights control to

activate all hazard flashers simultaneously.

• Depress control again to turn the

flashers off.

FUEL PUMP SHUT-OFF SWITCH FUEL RESET The fuel pump shut-off switch is a device intended to stop the electric fuel pump when your vehicle has been involved in a substantial jolt. After a collision, if the engine cranks but does not start, the fuel pump shut-off switch may have been activated.

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Roadside Emergencies

The fuel pump shut-off switch is located in the front passenger’s foot well, behind the kick panel. The reset button for the fuel pump shut-off switch is accessible through an opening in the kick panel.

Use the following procedure to reset the fuel pump shut-off switch. 1. Turn the ignition to the OFF position. 2. Check the fuel system for leaks. 3. If no fuel leak is apparent, reset the fuel pump shut-off switch by pushing in, i.e. down on the reset button. 4. Turn the ignition to the ON position. Pause for a few seconds and return the key to the OFF position. 5. Make a further check for leaks in the fuel system.

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Roadside Emergencies

FUSES AND RELAYS

Fuses If electrical components in the vehicle are not working, a fuse may have blown. Blown fuses are identified by a broken wire within the fuse. Check the appropriate fuses before replacing any electrical components. Note: Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage rating can cause severe wire damage and could start a fire. Standardfuseamperageratingandcolor

15

Fuse rating

2A 3A 4A 5A 7.5A 10A 15A 20A 25A 30A 40A 50A 60A 70A 80A

Mini fuses

Grey Violet Pink Tan

Brown

Red Blue Yellow Natural Green

— — — — —

COLOR

Standard

fuses

Grey Violet Pink Tan

Brown

Red Blue Yellow Natural Green

— — — — —

Maxi fuses

— — — — — — —

Yellow

—

Green Orange

Red Blue Tan

Natural

Cartridge

maxi fuses

— — — — — — — Blue — Pink Green Red — — —

Fuse link cartridge

— — — — — — — Blue — Pink Green Red Yellow Brown Black

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Roadside Emergencies

Passenger compartment fuse panel The fuse panel is located on the left hand side kick panel. Remove the panel cover to access the fuses. To remove a fuse use the fuse puller tool provided on the fuse panel cover.

11

13

15

17

19

21

23

25

10

12

14

16

18

20

22

24

26 2

ACC

The fuses are coded as follows:

Fuse/Relay Location

Fuse Amp

Rating

5A 5A

10A

Passenger Compartment Fuse

Panel Description

Canister Vent Control Solenoid Blower Relay (coil), Rear Defrost Relay (coil), Pressure Switch to PCM Rear Wiper Motor, Rear Washer Motor, Rear Wiper Relay (coil)

192

Fuse/Relay Location

10

11

12
13
14
15

16
17

Fuse Amp

Rating

10A

5A

10A

10A

10A

3A

20A

10A

5A — 20A 15A

10A 15A

Roadside Emergencies

Passenger Compartment Fuse

Panel Description

Four Wheel Drive Control Module, Cluster (Restraints Control Warning) ABS Unit (EVAC & FILL), ASC Unit, Restraints Control Module, ASC Main SW to ASC Unit Flasher Unit, Left reversing Lamp, Right Reversing Lamp Passive Anti-theft Transceiver (PATS), Restraints Control Module Cluster, Shift Lock Relay (coil), O/D signal to PCM PCM Relay (coil), Fan Relay 1, 2, 3 (coil), A/C Relay (coil) Front Wiper Motor, Front Washer Motor, INT Relay IGN Relay (coil), ACC Relay (coil), Starter Relay (coil), Key Interlock Solenoid, GEM Radio, Clock Not Used Cigar Lighter Left Front Position Lamp, Right Front Position Lamp, Left License Lamp, Right License Lamp, Left Tail Lamp, Right Tail Lamp, Park Lamp Relay (coil), Trailer Fuse, Illumination Fuse Cluster, Power Mirror, GEM Sun Roof Motor

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Roadside Emergencies

Fuse Amp

Rating

5A

10A 15A

10A 15A 20A 15A

30A

30A

10A

—

Passenger Compartment Fuse

Panel Description

Illumination for: Cluster, Heater Unit, Radio, Hazard Switch, Rear Defrost Switch, 4WD Switch, Front Fog Switch Subwoofer Amp Left/Right Turn Indicators, Left/Right Front Side Turn Lamps, Left/Right Front turn Lamps, Left/Right Rear Turn Lamps, Left/Right Trailer Turn, Flasher Unit Left /Right Trailer Position Lamps Not Used Left/Right Horn Left/Right Stoplamps, High Mounted Stoplamp, Left/Right Trailer Stoplamp, ABS Unit, ASC Unit (Brake Pedal Position Switch), PCM, Shift Solenoid Power Window Motor - Right Front, Left Front, Right Rear, Left Rear Power Door Lock Motor - Right Front, Left Front, Right Rear, Left Rear, GEM (Door Lock Relay Coil), Power Seat Audio, Cluster, Interior Lamp, Map Lamp Cargo Lamp Accessory Relay

Fuse/Relay Location

18

19
20

21
22
23
24

25

26

27

ACC

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Roadside Emergencies

Power distribution box The power distribution box is located in the engine compartment. The power distribution box contains high-current fuses that protect your vehicle’s main electrical systems from overloads.

Always disconnect the battery before servicing high current fuses.

To reduce risk of electrical shock, always replace the cover to the Power Distribution Box before reconnecting the battery or

refilling fluid reservoirs.

If the battery has been disconnected and reconnected, refer to the Battery section of the Maintenance and specifications chapter.

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Roadside Emergencies

MAIN 120A

HTR 40A

(ABS) 60A

MAIN FAN 40/50A

ADD FAN 40/50A

IG

MAIN 40A

BTN 1
40A

BTN 2
40A

R DEF 30A

ST RELAY

ISO

DEF RELAY

ISO

ADD FAN 2

ISO

EEC MAIN

ISO

FUEL PUMP

ISO

ADD FAN

ISO

MAIN FAN

ISO

The high-current fuses are coded as follows.

Fuse/Relay Location

Fuse Amp

Rating

Power Distribution Box

Description

Horn H/L LH

H/L RH

EEC HEGO

196

15A 15A*

15A*

5A* 15A*

Horn Headlamp (High/Low Left, High Beams) Headlamp (High/Low Right, High Beams) EEC (KPWR) HEGO 1,2, CMS 1,2, VMV

Fuse/Relay Location

FUEL DIODE DIODE

H/L RELAY

MICRO

— INJ

MAIN ALT (DRL)

Fuse Amp

Rating 20A*

— — —

—

30A**

120A 15A* 15A*

(DRLZ) (HLEV)

15A*(DRLZ) 10A(HLEV)

PWR 1
FOG

A/C

(ABS) PWR 2
IG MAIN

HTR BTN 1

(ABS) BTN 2

15A* 20A*

15A* 25A* 15A* 40A** 40A** 40A**

60A** 40A**

MAIN FAN

40A** (2.0 L)

50A(3.0 L)

Roadside Emergencies

Power Distribution Box

Description Fuel Pump, EEC (FPM) — — Headlamp (High/Low, Right/Left Relay) — EEC (VPWR), EVR, MAF, IAC, Bulkhead Main Alternator/ Regulator DRL Unit (feed), DRL Relay Daytime Running Lamps (DRL) Module, HLEV Auxiliary Power Point Foglamps RH/LH, Foglamp Indicator A/C Clutch Anti-Lock Brake System SOL Auxiliary Power Point Starter Blower Motor, Blower Motor Relay JB — Acc. Relay, Radio, Clock, Cigar Lighter, Cluster, Power Mirror, GEM Anti-Lock Brake System Motor JB — Radio, CD Changer, Cluster, Dome Lamps, Map Lamps, Cargo Lamps Main Fan

R DEF

30A**

Rear Defroster

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Roadside Emergencies

Fuse/Relay Location ADD FAN

EEC MAIN ISO FUEL PUMP ISO MAIN FAN ISO

ADD FAN ISO

DEF RELAY ISO ST RELAY ISO ADD FAN 2 ISO

FOG RELAY

MICRO

A/C RELAY

MICRO

Fuse Amp

Rating

40A**(2.0 L) 50A(3.0 L)

Power Distribution Box

Description

Add Fan

— — —

—

— — —

—

—

EEC Relay Fuel Pump Relay Low Speed Fan Control Relay (2.0L Engine) High Speed Fan Control Relay 1
(3.0L Engine) High Speed Fan Control Relay 1
(2.0L Engine) Low Speed Fan Control Relay (3.0L Engine) Rear Defroster Relay Starter Relay High Speed Fan Control Relay 2
(3.0L Engine) Medium Speed Fan Control Relay (2.0L Engine) Foglamp Relay

A/C Clutch Relay

198

Roadside Emergencies

CHANGING THE TIRES If you get a flat tire while driving, do not apply the brake heavily. Instead, gradually decrease your speed. Hold the steering wheel firmly and slowly move to a safe place on the side of the road.

Temporary spare tire information The temporary spare tire for your vehicle is labeled as such. It is smaller than a regular tire and is designed for emergency use only.

If you use the temporary spare tire continuously or do not follow these precautions, the tire could fail, causing you to lose control

of the vehicle, possibly injuring yourself or others.

Safety Compliance Label

When driving with the temporary spare tire do not: • exceed 80 km/h (50 mph) under any circumstances • load the vehicle beyond maximum vehicle load rating listed on the • tow a trailer • use tire chains • try to repair the temporary spare tire or remove it from its wheel • use the wheel for any other type of vehicle Tire change procedure

When one of the front wheels is off the ground, the transmission alone will not prevent the vehicle from moving or slipping off the

jack, even if the vehicle is in P (Park) (automatic transaxle) or R (Reverse) (manual transaxle).

To prevent the vehicle from moving when you change a tire, be sure the parking brake is set, then block (in both directions) the wheel that is diagonally opposite (other side and end of the vehicle) to the tire being changed.

If the vehicle slips off the jack, you or someone else could be seriously injured.

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Roadside Emergencies

1. Park on a level surface, activate hazard flashers and place gearshift lever in P (Park) (automatic transmission) or R (Reverse) (manual transmission). 2. Set the parking brake and turn engine OFF.

3. Block the diagonally opposite wheel.

4. Lift the cargo cover and remove the tool bag with jack handle, lug nut wrench and long spare tire rod and spare tire from the wheel well.

5. Loosen each wheel lug nut one-half turn counterclockwise but do not remove them until the wheel is raised off the ground.

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Roadside Emergencies

Before placing the jack under the vehicle, NOTE the jack locations:

• Front jacking notches are located

under the front suspension arm.

• Rear jacking notches are located

under the rear trailing arm.

6. Position the jack according to the following guides and turn the jack handle clockwise until the tire is a maximum of 25 mm (1 inch) off the ground.

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Roadside Emergencies

Never use the differentials as a jacking point.

To lessen the risk of personal injury, do not put any part of your body under the vehicle while changing a tire. Do not start the engine when your vehicle is on the jack. The jack is only meant for changing the tire.

7. Remove the lug nuts with the lug nut wrench. 8. Replace the flat tire with the spare tire, making sure the valve stem is facing outward. Reinstall lug nuts until the wheel is snug against the hub. Do not fully tighten the lug nuts until the wheel has been lowered. 9. Lower the wheel by turning the jack handle counterclockwise. 10. Remove the jack and fully tighten the lug nuts in the order shown.

202

Roadside Emergencies

To stow the full size flat tire in the cargo floor, the long spare tire rod in the tool bag needs to be installed. 11. Using the lug wrench, remove the spare tire rod from the cargo floor and install the longer spare tire rod. 12. Put flat tire and tool bag with jack handle, lug nut wrench and spare tire rod away. Make sure jack is fastened so it does not rattle when you drive.

The cargo cover can not be reattached to the back seat clips when a full size tire is stowed. 13. Install cargo cover over the flat tire and secure with the plastic nut. 14. Unblock the wheels.

JUMP STARTING YOUR VEHICLE

The gases around the battery can explode if exposed to flames, sparks, or lit cigarettes. An explosion could result in injury or

vehicle damage.

Batteries contain sulfuric acid which can burn skin, eyes, and clothing, if contacted.

Do not attempt to push-start your vehicle. Automatic transmissions do not have push-start capability; also, the catalytic conveter may become damaged.

203

Roadside Emergencies

Preparing your vehicle When the battery is disconnected or a new battery is installed, the transmission must relearn its adaptive strategy. As a result of this, the transmission may shift firmly. This operation is considered normal and will not affect function or durability of the transmission. Over time, the adaptive learning process will fully update transmission operation to its optimum shift feel. 1. Use only a 12–volt supply to start your vehicle. 2. Do not disconnect the battery of the disabled vehicle as this could damage the vehicle’s electrical system. 3. Park the booster vehicle close to the hood of the disabled vehicle making sure the two vehicles do not touch. Set the parking brake on both vehicles and stay clear of the engine cooling fan and other moving parts. 4. Check all battery terminals and remove any excessive corrosion before you attach the battery cables. Ensure that vent caps are tight and level. 5. Turn the heater fan on in both vehicles to protect any electrical surges. Turn all other accessories off.

Connecting the jumper cables

+–

+–

1. Connect the positive (+) booster cable to the positive (+) terminal of the discharged battery. Note: In the illustrations, lightning bolts are used to designate the assisting (boosting) battery.

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Roadside Emergencies

+–

+–

2. Connect the other end of the positive (+) cable to the positive (+) terminal of the assisting battery.

+–

+–

3. Connect the negative (-) cable to the negative (-) terminal of the assisting battery.

205

Roadside Emergencies

+–

+–

4. Make the final connection of the negative (-) cable to an exposed metal part of the stalled vehicle’s engine, away from the battery and the carburetor/fuel injection system. Do not use fuel lines, engine rocker covers or the intake manifold as grounding points.

Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped. A spark may cause an

explosion of the gases that surround the battery.

5. Ensure that the cables are clear of fan blades, belts, moving parts of both engines, or any fuel delivery system parts.

Jump starting 1. Start the engine of the booster vehicle and run the engine at moderately increased speed. 2. Start the engine of the disabled vehicle. 3. Once the disabled vehicle has been started, run both engines for an additional three minutes before disconnecting the jumper cables.

206

Removing the jumper cables

Roadside Emergencies

+–

+–

Remove the jumper cables in the reverse order that they were connected. 1. Remove the jumper cable from the ground metal surface. Note: In the illustrations, lightning bolts are used to designate the assisting (boosting) battery.

+–

+–

2. Remove the jumper cable on the negative (-) connection of the booster vehicle’s battery.

207

Roadside Emergencies

+–

+–

3. Remove the jumper cable from the positive (+) terminal of the booster vehicle’s battery.

+–

+–

4. Remove the jumper cable from the positive (+) terminal of the disabled vehicle’s battery. After the disabled vehicle has been started and the jumper cables removed, allow it to idle for several minutes so the engine computer can relearn its idle conditions.

208

WRECKER TOWING

Roadside Emergencies

If you need to have your vehicle towed, contact a professional towing service or, if you are a member, your roadside assistance center. It is recommended that your vehicle be towed with a wheel lift and dollies or flatbed equipment. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. If your vehicle is to be towed from the rear using wheel lift equipment, it is recommended that the front wheels (drive wheels) be placed on a dolly to prevent damage to the transaxle.

209

Roadside Emergencies

On 4x4 vehicles, it is required that your vehicle be towed with a wheel lift and dollies or flatbed equipment with all the wheels off the ground to prevent damage to the 4x4 system or vehicle. If the vehicle is towed by other means or incorrectly, vehicle damage may occur. In case of a roadside emergency with a disabled vehicle (without access to wheel dollies, car hauling trailer, or flatbed transport vehicle) your vehicle (regardless of transmission powertrain configuration) can be flat towed (all wheels in the ground) under the following conditions: • Place the transmission in N (Neutral). • Maximum speed is not to exceed 56 km/h (35 mph). • Maximum distance is 80 km (50 miles). Ford Motor Company provides a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle.

210

Customer Assistance

GETTING THE SERVICES YOU NEED

At home Ford Motor Company and Ford of Canada have authorized dealerships to service your vehicle. It is preferred that you return to the Ford dealer where your vehicle was purchased when warranty repairs are needed. However, you may also take your vehicle to another Ford Motor Company or Ford of Canada dealership authorized for warranty repairs. Certain warranty repairs require special training though, so not all dealers are authorized to perform all warranty repairs. That means that depending on the warranty repair needed, the vehicle may need to be taken to another dealer. If a particular dealership can not assist you, then contact the Customer Relationship Center. If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership. 2. If your inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Relationship Center.

Away from home If you own a Ford or Mercury vehicle and are away from home when your vehicle needs service, or if you need more help than the dealership could provide, after following the steps described above, contact the Ford Customer Relationship Center to find an authorized dealership to help you. In the United States: Ford Motor Company Customer Relationship Center 16800 Executive Plaza Drive P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952)

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Customer Assistance

In Canada: Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD) If you own a Lincoln vehicle and are away from home when your vehicle needs service, or if you need more help than the dealership could provide, after following the steps described above, contact the Ford Customer Relationship Center to find an authorized dealership to help you. In the United States: Ford Motor Company Customer Relationship Center 16800 Executive Plaza Drive P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952) In Canada: Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD) In order to help you service your Ford or Lincoln Mercury vehicle, please have the following information available when contacting a Customer Relationship Center: • Your telephone number (home and business). • The name of the dealer and the city where the dealership is located. • The year and make of your vehicle. • The date of vehicle purchase. • The current odometer reading. • The vehicle identification number (VIN). If you still have a complaint involving a warranty dispute, you may wish to contact the Dispute Settlement Board (U.S.).

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Customer Assistance

In some states (in the U.S.) you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states. In the United States, a warranty dispute must be submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws.

FORD EXTENDED SERVICE PLAN You can get more protection for your new car or light truck by purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP is an optional service contract which is backed by Ford Motor Company or Ford Motor Service Company (in the U.S.) and Ford of Canada (in Canada). It provides the following: • Benefits during the warranty period depending on the plan you

purchase (such as: reimbursement for rentals; coverage for certain maintenance and wear items).

• Protection against covered repair costs after your Bumper-to-Bumper

Warranty expires.

You may purchase Ford ESP from any participating Ford and Lincoln Mercury and Ford of Canada dealer. There are several plans available in various time, distance and deductible combinations which can be tailored to fit your own driving needs. Ford ESP also offers reimbursement benefits for towing and rental coverage. When you buy Ford ESP, you receive Peace-of-Mind protection throughout the United States and Canada, provided by a network of more than 5,000 participating Ford or Lincoln Mercury and Ford of Canada dealers. If you did not take advantage of the Ford Extended Service Plan at the time of purchasing your vehicle, you may still be eligible. Please contact your dealer for further information. Since this information is subject to change, please ask your dealer for complete details about Ford Extended Service Plan coverage options, or visit the Ford ESP website at www.ford-esp.com.

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Customer Assistance

THE DISPUTE SETTLEMENT BOARD (U.S. ONLY) The Dispute Settlement Board is: • an independent, third-party arbitration program for warranty disputes • available free to owners and lessees of qualifying Ford Motor Company

vehicles

The Dispute Settlement Board may not be available in all states. Ford Motor Company reserves the right to change eligibility limitations, modify procedures and/or to discontinue this service without notice and without incurring obligations per applicable state law.

What kinds of cases does the Board review? Unresolved warranty repair concerns or vehicle performance concerns as on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • sales disputes between customer and dealer except those associated with warranty repairs or concerns with the vehicle’s performance as designed

maintenance and wear items)

service or product concern is being reviewed

• a request for reimbursement of consequential expenses unless a • items not covered by the New Vehicle Limited Warranty (including • alleged personal injury/property damage claims • cases currently in litigation • vehicles not used primarily for family, personal or household purposes (except in states where the Dispute Settlement Board is required to review commercial vehicles)

• vehicles with non-U.S. warranties Concerns are ineligible for review if the New Vehicle Limited Warranty has expired at receipt of your application and, in certain states eligibility is dependent upon the customer’s possession of the vehicle. Eligibility may differ according to state law. For example, see the unique brochures for California, West Virginia, Georgia and Wisconsin purchasers/lessees.

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Board membership The Board consists of: • three consumer representatives • a Ford or Lincoln Mercury dealership representative Consumer candidates for Board membership are recruited and trained by an independent consulting firm. The dealership Board member is chosen from Ford and Lincoln Mercury dealership management, recognized for their business leadership qualities. WhattheBoardneeds To have your case reviewed you must complete the application in the DSB brochure and mail it to the address provided on the application form. Some states will require you to use certified mail, with return receipt requested. Your application is reviewed and, if it is determined to be eligible, you will receive an acknowledgment indicating: • The file number assigned to your application. • The toll-free phone number of the DSB’s independent administrator. Your dealership and a Ford Motor Company representative will then be asked to submit statements. To properly review your case, the Board needs the following information: • Legible copies of all documents and maintenance or repair orders • The year, make, model, and Vehicle Identification Number (VIN) listed • The date of repair(s) and mileage at the time of occurrence(s). • The current mileage. • The name of the dealer(s) who sold or serviced the vehicle. • A brief description of your unresolved concern. • A brief summary of the action taken by the dealer(s) and Ford Motor • The names (if known) of all the people you contacted at the • A description of the action you expect to resolve your concern.

on your vehicle ownership license.

relevant to the case.

dealership(s).

Company.

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You will receive a letter of explanation if your application does not qualify for Board review. Oralpresentations If you would like to make an oral presentation, indicate YES to question 6 on the application. While it is your right to make an oral presentation before the Board, this is not a requirement and the Board will decide the case whether or not an oral presentation is made. An oral presentation may be requested by the Board as well. Makingadecision Board members review all available information related to each complaint, including oral presentations, and arrive at a fair and impartial decision. Board review may be terminated at any time by either party. Every effort is made to decide the case within 40 days of the date that all requested information is received by the Board. Since the Board generally meets once a month, it may take longer for the Board to consider some cases. After a case is reviewed, the Board mails you a decision letter and a form on which to accept or reject the Board’s decision. The decisions of the Board are binding on Ford (and, in some cases, on the dealer) but not on consumers who are free to pursue other remedies available to them under state or federal law.

To Request a DSB Brochure/Application For a brochure/application, speak to your dealer or write/call to the Board at the following address/phone number: Dispute Settlement Board P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718
You may also contact the North American Customer Relationship Center at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address: Ford Motor Company Customer Relationship Center 16800 Executive Plaza Drive P.O. Box 6248
Dearborn, Michigan 48121

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UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) In those cases where you continue to feel that the efforts by Ford and the dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straight-forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings. In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final; the arbitrator’s award is binding both to you and Ford of Canada. CAMVAP services are available in all territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685.

GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact a district or owner relations/customer relationship office. The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company/Ford of Canada is not responsible for any damage caused by use of improper fuel. In the United States, using leaded fuel may also result in difficulty importing your vehicle back into the U.S.

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If your vehicle must be serviced while you are traveling or living in Central or South America, the Caribbean, or the Middle East, contact the nearest Ford dealership. If the dealership cannot help you, write or call: FORD MOTOR COMPANY WORLDWIDE DIRECT MARKET OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford dealership. If the dealership employees cannot help you, they can direct you to the nearest Ford affiliate office. If you buy your vehicle in North America and then relocate outside of the U.S. or Canada, register your vehicle identification number (VIN) and new address with Ford Motor Company Worldwide Direct Market Operations.

ORDERING ADDITIONAL OWNER’S LITERATURE To order the publications in this portfolio, contact Helm, Incorporated at: HELM, INCORPORATED P.O. Box 07150
Detroit, Michigan 48207
Or call: For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST (Items in this catalog may be purchased by credit card holders only.)

Obtaining a French owner’s guide French Owner’s Guides can be obtained from your dealer or by writing to Ford Motor Company of Canada, Limited, Service Publications, P.O. Box 1580, Station B, Mississauga, Ontario L4Y 4G3.

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IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle. California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18 months of ownership of a new vehicle or the first 29 000 km (18 000 miles), whichever occurs first: 1. Two or more repair attempts are made on the same nonconformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR 3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time) In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126

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REPORTING SAFETY DEFECTS (U.S. ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1–800–424–9393 (or 366–0123 in the Washington D.C. area) or write to: NHTSA U.S. Department of Transportation Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from the Hot-line.

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Cleaning

WASHING THE EXTERIOR OF YOUR VEHICLE Never wash a vehicle that is “hot to the touch” or during exposure to strong, direct sunlight. It is recommended that you wash your vehicle regularly with cool or lukewarm water and a neutral Ph shampoo, such as Detail Wash (ZC-3–A), which is available from your authorized Ford, Lincoln or Mercury dealer. Always use a clean sponge or carwash mitt with plenty of water for best results. Dry the vehicle with a chamois or soft terry cloth towel in order to eliminate water spotting. Never use strong household detergents or soap, such as dish washing or laundry liquid. These products can discolor and spot painted surfaces. It is especially important to wash the vehicle regularly during winter months, as dirt and road salt are difficult to remove and do cause damage to the vehicle. Items such as gasoline, diesel fuel, bird droppings and insect deposits should be washed and sponged off as soon as possible. Deposits not removed promptly can cause damage to the vehicle’s paintwork and trim over time. Remove any exterior accessories, such as antennas, before entering a car wash.

PROTECTING THE PAINT FINISH OF YOUR VEHICLE Applying a polymer paint sealant to your vehicle on a regular basis will assist in reducing minor scratches and paint damage. A typical paint sealant lasts approximately six months to a year, depending on local weather conditions and the cleaning soap that is used in washing the vehicle. Do not use a wax that beads excessively. Do not allow paint sealant to come in contact with any non-body (low-gloss black) colored trim, such as grained door handles, roof racks, bumpers, side moldings, mirror housings or the windshield cowl area. The paint sealant will “gray” or stain the parts over time.

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Cleaning

REPAIRING PAINT CHIPS Remove particles such as bird droppings, tree sap, insect deposits, tar spots, road salt and industrial fallout before repairing paint chips. Minor scratches or paint damage from road debris may be repaired using the Ultra Touch Prep and Finishing Kit (F7AZ-19K507–BA), which is available at your authorized Ford, Lincoln or Mercury dealer. This kit contains: • Lacquer Touch-Up Paint (ALBZ-19500–XXXXA) • Exterior Acrylic Spray Lacquer (ALAZ-19500–XXXXA) Please note that the part numbers (shown as XXXX above) will vary with your vehicle’s specific coloring. Carefully observe the application instructions on the products.

CLEANING THE WHEEL RIMS AND COVERS Aluminum wheel rims or covers are coated with a clearcoat paint finish. Some automatic car washes may cause damage to the finish on your wheel rims or covers. Chemical-strength cleaners, or cleaning chemicals, in combination with brush agitation to remove brake dust and dirt, could wear away the clearcoat finish over time. Do not use hydrofluoric acid-based or high caustic-based wheel cleaners, steel wool, fuels or strong household detergents for soiled wheel rims and covers. Never apply any cleaning chemical to hot or warm wheel rims or covers. Clean wheel rims and covers with Detail Wash (ZC-3–A), which is available from your authorized Ford, Lincoln or Mercury dealer. Spray cleaner on cool wheel rims or covers and allow to set for 2–5 minutes. Agitate the area with a sponge and rinse off with plenty of water. Use Extra Strength Tar and Road Oil Removal (B7A-19520–AA), available from your authorized Ford, Lincoln or Mercury dealer, in order to remove tar and grease from wheel rims and covers.

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CLEANING THE ENGINE Engines are more efficient when they are clean because grease and dirt buildup keep the engine warmer than normal. When washing: • The engine must be cool to the touch before spraying with water. • Never spray a hot engine with cold water, as damage to the • Use caution when using a self-serve power washer (1000 psi maximum

engine block or engine components may occur.

pressure) to clean the engine, as the high-pressure fluid could penetrate the sealed parts and cause damage. • Never apply anything to any exposed belts in the engine

compartment, including belt dressing.

For general cleaning of the engine and engine compartment, spray Engine Shampoo and Degreaser (F4AZ-19A536–A) on all parts that require cleaning and pressure rinse the area with cool water. • Cover the highlighted areas to prevent water damage when cleaning

the engine.

• 2.0L DOHC I4 — Zetec Engine

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• 3.0L DOHC V6 — Duratec Engine • Never wash or rinse the engine while it is running; water in the

running engine may cause internal damage.

WASHING NON-PAINTED PLASTIC EXTERIOR PARTS Use Detail Wash (ZC-3–A) for routine cleaning. If tar or grease spots are present, clean with Extra Strength Tar and Road Oil Removal (B7A-19520–AA). Use only approved products to clean plastic parts. These products are available from your authorized Ford, Lincoln or Mercury dealer.

WASHING MIRRORS, MIRROR HOUSINGS AND REFLECTIVE SURFACES Do not clean mirrors, mirror housings or reflective surfaces with abrasive materials or a dry cloth. Use a soft cloth and Detail Wash (ZC-3–A) mixed with water in order to clean the mirror housing. Use Glass Cleaner (E4AZ-19C507–AA) in order to clean the reflective mirror surface. Use care when removing ice from outside mirrors as you may damage the reflective surface.

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WASHING THE EXTERIOR LAMPS In order to avoid scratching the plastic lamps, do not use dry paper towels, non-approved chemical solvents or abrasive cleaners. Use a soft cloth and a solution of Triple Clean (EOAZ-19526–AA), mixed properly with water, in order to remove bug residue. If tar or grease spots are present, clean with Extra Strength Tar and Road Oil Removal (B7A-19520–AA).

CLEANING THE WINDSHIELD, WIPER BLADES AND REAR WINDOW If the wiper does not wipe properly, substances on the windshield, rear window or the wiper blades may be the cause. These may include hot wax treatments used by commercial car washes, tree sap, or other organic contamination. Do not clean the windshield or rear window glass with abrasives, as they may cause scratches. Do not use fuel, kerosene, or paint thinner to clean the windshield, rear window or the wiper blades as damage may occur. Clean the outside of the windshield or rear window with a non-abrasive cleaner such as Ultra Clear Spray Glass Cleaner (E4AZ-19C507–AA), available from your authorized Ford, Lincoln or Mercury dealer. If after cleaning the glass surface, the water sheets from the glass (e.g., does not bead), then the window is clean. The windshield, rear window and wiper blades should be cleaned regularly. Wiper blades can be cleaned with isopropyl (rubbing) alcohol or windshield washer solution. Be sure to replace wiper blades when they appear worn or do not function properly.

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CLEANING THE INSTRUMENT PANEL Clean the instrument panel with a damp cloth, then dry with a dry cloth. Avoid cleaners or polish that increase the gloss of the upper portion of the instrument panel. The dull finish in this area helps protect the driver from undesirable windshield reflection.

Do not use chemical solvents or strong detergents when cleaning the steering wheel or instrument panel to avoid contamination of

the air bag system.

CLEANING THE INSTRUMENT CLUSTER LENS Wipe the cluster area with a soft, damp cotton towel. Dry the area with a clean, dry towel.

CLEANING WOOD-TONE TRIM Wipe stains with a clean, soft cloth and Ultra Clear Spray Glass Cleaner (E4AZ-19C507–AA). Dry the area by wiping with a dry, soft, clean cloth.

CLEANING THE INSIDE WINDOWS Use Ultra Clear Spray Glass Cleaner (E4AZ-19C507–AA) for the inside windows if they become fogged. To clean, use two lint-free, soft towels, folded into a pad-shape. Mist the glass completely with cleaner, and use one of the towels to evenly agitate the surface. Use the other towel to remove the residue.

CLEANING THE INTERIOR FABRIC, CARPETS AND CLOTH SEATS Remove dust and loose dirt with a vacuum cleaner. Remove light stains and soil with Extra Strength Upholstery Cleaner (E8AZ-19523–AA). Never saturate the seat covers with cleaning solution. Do not use household cleaning products or glass cleaners, which can stain and discolor the fabric and affect the flame retardent abilities of the seat materials. If grease or tar is present on the material, spot-clean the area first with Spot and Stain Remover (F3AZ-19521–WA). Follow up by recleaning the area with Extra Strength Upholstery Cleaner (E8AZ-19523–AA).

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CLEANING LEATHER SEATS (IF EQUIPPED) All Ford, Lincoln and Mercury vehicles with leather seating surfaces have a clear, protective coating over the leather. To clean the leather seats, simply use a soft cloth with Deluxe Leather and Vinyl Cleaner (F2AZ-19521–WA). Dry the area with a soft cloth. It is recommended that you use the Deluxe Leather Care Kit (F8AZ-19G253–AA), available from your authorized Ford, Lincoln or Mercury dealer. The mild cleaner and special pad available in the kit cleans the leather and maintains its natural beauty. For best results, follow the instructions printed on the cleaner label. Regular cleaning of your leather upholstery helps maintain its resiliency and color. Do not use household cleaning products, alcohol solutions, solvents or cleaners intended for rubber, vinyl and plastics, or oil/petroleum-based leather conditioners. These products may cause premature wearing of the clear, protective coating.

CLEANING SEATS EQUIPPED WITH SIDE AIR BAGS Remove dust and loose dirt with a vacuum cleaner. In order to remove stains and soil, clean with Extra Strength Upholstery Cleaner (E8AZ-19523–AA). Never saturate the seat covers with any cleaning solution.

Do not use chemical solvents or strong detergents when cleaning the seat where the side air bag is mounted. Such products could contaminate the side air bag system and affect performance of the side air bag in a collision. The air bag may not function correctly and not provide injury reduction benefits.

CLEANING AND MAINTAINING THE SAFETY BELTS Clean the safety belts with Extra Strength Upholstery Cleaner (E8AZ-19523–AA), available from your authorized Ford, Lincoln or Mercury dealer. Do not use bleach, dye or any other solvent to clean the belts, as these actions may weaken the belt webbing.

UNDERBODY Flush the complete underside of your vehicle frequently. Keep body and door drain holes free from packed dirt.

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FORD, LINCOLN AND MERCURY CAR CARE PRODUCTS Your Ford, Lincoln or Mercury dealer has many quality products available to clean your vehicle and protect its finishes. These quality products have been specifically engineered to fulfill your automotive needs; they are custom designed to complement the style and appearance of your vehicle. Each product is made from high quality materials that meet or exceed rigid specifications. For best results, use the following or products of equivalent quality: Ford Custom Clearcoat Polish* Ford Custom Silicone Gloss Polish Ford Custom Vinyl Protectant* (not available in Canada) Motorcraft Vinyl Conditioner (Canada only) Ford Deluxe Leather and Vinyl Cleaner (not available in Canada) Motorcraft Vinyl Cleaner (Canada only) Ford Extra Strength Tar and Road Oil Remover* (not available in Canada) Ford Extra Strength Upholstery Cleaner (not available in Canada) Ford Custom Bright Metal Cleaner Motorcraft Premium Car Wash Concentrate Motorcraft Carlite Glass Cleaner (Canada only) Ford Spot and Stain Remover* Ford Super Premium Tire and Trim Dressing Ford Triple Clean Ford Ultra-Clear Spray Glass Cleaner (not available in Canada) Ford Engine Shampoo and Degreaser * May be sold with the Motorcraft name

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SERVICE RECOMMENDATIONS To help you service your vehicle: • We highlight do-it-yourself items in the engine compartment for easy • We provide a scheduled maintenance guide which makes tracking

location.

routine service easy.

If your vehicle requires professional service, your dealership can provide the necessary parts and service. Check your Warranty Guide to find out which parts and services are covered. Use only recommended fuels, lubricants, fluids and service parts conforming to specifications. Motorcraft parts are designed and built to provide the best performance in your vehicle.

PRECAUTIONS WHEN SERVICING YOUR VEHICLE Be especially careful when inspecting or servicing your vehicle. • Do not work on a hot engine. • When the engine is running, make sure that loose clothing, jewelry or • Do not work on a vehicle with the engine running in an enclosed • Keep all lit cigarettes, open flames and other lit material away from

space, unless you are sure you have enough ventilation.

long hair does not get caught up in moving parts.

the battery and all fuel related parts.

If you disconnect the battery, the engine must “relearn” its idle conditions before your vehicle will drive properly, as explained in Battery in this chapter.

Working with the engine off • Automatic transmission: 1. Set the parking brake and ensure the gearshift is securely latched in P (Park). 2. Turn off the engine and remove the key. 3. Block the wheels to prevent the vehicle from moving unexpectedly. • Manual transmission: 1. Set the parking brake. 2. Depress the clutch and place the gearshift in 1 (First).

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3. Turn off the engine and remove the key. 4. Block the wheels to prevent the vehicle from moving unexpectedly.

Working with the engine on • Automatic transmission: 1. Set the parking brake and ensure the gearshift is securely latched in P (Park). 2. Block the wheels to prevent the vehicle from moving unexpectedly. Note: Do not start your engine with the air cleaner removed and do not remove it while the engine is running. • Manual transmission: 1. Set the parking brake, depress the clutch and place the gearshift in neutral. 2. Block the wheels to prevent the vehicle from moving unexpectedly. Note: Do not start your engine with the air cleaner removed and do not remove it while the engine is running.

The cooling fan is automatic and may come on at any time. Always disconnect the negative terminal of the battery before

working near the fan.

OPENING THE HOOD 1. Inside the vehicle, pull the hood release handle located under the bottom of the instrument panel.

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2. At the front of the vehicle, lift up on the auxiliary latch handle located in the center between the hood and the grille. 3. Lift the hood open and secure it with the prop rod.

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IDENTIFYING COMPONENTS IN THE ENGINE COMPARTMENT

2.0L DOHC I4 Zetec engine

1. Power steering fluid reservoir 2. Engine coolant reservoir 3. Brake/Clutch fluid reservoir 4. Air filter assembly 5. Power distribution box 6. Battery 7. Engine oil filler cap