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reconnected, refer to the Low voltage (underhood) battery section of the Maintenance and Specifications chapter.
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The fuses are coded as follows.
Fuse/Relay Location
10
11
12
13
1415
216
Fuse Amp
Rating 80A Midi 125A Midi
15A* 30A** 20A** 20A** 10A*
5A* 10A* 5A* 50A** 30A** 30A** 40A** 10A* 10A* 50A**
Power Distribution Box
Description
Power steering control module PDB Heated mirror Rear defroster Rear power point Fuel injector Powertrain Control Module (PCM) Keep Alive power, TBCM Anti-lock Brake System (ABS) Reverse lamps Transaxle Control Module (TCM) ABS Front wipers PCM/Power sustain Blower motor A/C clutch Heater/Coolant pump Traction Battery Control Module (TBCM)
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Fuse/Relay Location
16
17
18
19
20
21A 21B 21C 21D 22
23
24
25
26
27
2829
30A 30B 30C 30D 31A 31B 31C 31D 31E 31F 32
33
34Roadside Emergencies
Fuse Amp
Power Distribution Box
Rating 40A** 40A** 50A** 30A**
— — — — — — 5A* 20A* 15A* 5A* 10A* 15A*
15A*
— — — — — — — — — — — — —
Description
Cooling fan 1
Cooling fan 2
ABS solenoid Power seats A/C clutch relay Rear defroster relay Not used Blower relay PCM relay Not used TBCM Fuel pump Ignition coils TBCM Cooling fan/TCM Heated Exhaust Gas Oxygen (HEGO) sensor PCM power Cooling fan 1 relay Power sustain relay Cooling fan main relay Cooling fan 2 relay Reverse lamp relay Injector relay Heater pump relay Coolant pump relay Not used Not used A/C clutch diode PCM diode Not used217
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Fuse/Relay Location
Fuse Amp
Rating
Power Distribution Box
Description
35
36
375A* — — * Mini fuse ** Cartridge fuse
RUN/START Not used Not used
CHANGING A FLAT TIRE If you get a flat tire while driving: • do not brake heavily. • gradually decrease the vehicle’s speed. • hold the steering wheel firmly. • slowly move to a safe place on the side of the road. Your vehicle may be equipped with a conventional spare tire that is different in one or more of the following: type, brand, size, speed rating and tread design. If this is the case, this dissimilar spare tire is still rated for your vehicle loads (GAWR and GVWR). This temporary spare tire is not equipped with a Tire Pressure Monitor System (TPMS) sensor. Note: The tire pressure monitoring system (TPMS) indicator light will illuminate when the spare is in use. To restore the full functionality of the TPMS system, all road wheels equipped with the tire pressure monitoring sensors must be mounted on the vehicle. Have a flat tire serviced by an authorized dealer in order to prevent damage to the TPMS sensor, refer to Tire Pressure Monitoring System (TPMS) in the Tires, Wheels, and Loading chapter. Replace the spare tire with a road tire as soon as possible. During repairing or replacing of the flat tire, have the authorized dealer inspect the TPMS sensor for damage.
The use of tire sealants may damage your Tire Pressure Monitoring System and should not be used.
Refer to Tire Pressure Monitoring System (TPMS) in the Tire, Wheels and Loading chapter for important information. If the
tire pressure monitor sensor becomes damaged, it will no longer function.
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Dissimilar spare tire/wheel information
Failure to follow these guidelines could result in an increased risk of loss of vehicle control, injury or death.
If you have a dissimilar spare tire/wheel, then it is intended for temporary use only. This means that if you need to use it, you should replace it as soon as possible with a road tire/wheel that is the same size and type as the road tires and wheels that were originally provided by Ford. If the dissimilar spare tire or wheel is damaged, it should be replaced rather than repaired. A dissimilar spare tire/wheel is defined as a spare tire and/or wheel that is different in brand, size or appearance from the road tires and wheels and can be one of three types: 1. T-type mini-spare: This spare tire begins with the letter “T” for tire size and may have “Temporary Use Only” molded in the sidewall 2. Full-size dissimilar spare with label on wheel: This spare tire has a label on the wheel that states: “THIS TIRE AND WHEEL FOR TEMPORARY USE ONLY” When driving with one of the dissimilar spare tires listed above, do not: • Exceed 50 mph (80 km/h) • Load the vehicle beyond maximum vehicle load rating listed on the • Tow a trailer • Use snow chains on the end of the vehicle with the dissimilar spare • Use more than one dissimilar spare tire at a time • Use commercial car washing equipment • Try to repair the dissimilar spare tire Use of one of the dissimilar spare tires listed above at any one wheel location can lead to impairment of the following: • Handling, stability and braking performance • Comfort and noise • Ground clearance and parking at curbs • Winter weather driving capability • Wet weather driving capability
Safety Compliance Label
tire
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3. Full-size dissimilar spare without label on wheel When driving with the full-size dissimilar spare tire/wheel, do not: • Exceed 70 mph (113 km/h) • Use more than one dissimilar spare tire/wheel at a time • Use commercial car washing equipment • Use snow chains on the end of the vehicle with the dissimilar spare
tire/wheel
The usage of a full-size dissimilar spare tire/wheel can lead to impairment of the following: • Handling, stability and braking performance • Comfort and noise • Ground clearance and parking at curbs • Winter weather driving capability • Wet weather driving capability • All-Wheel driving capability (if applicable) • Load leveling adjustment (if applicable) When driving with the full-size dissimilar spare tire/wheel additional caution should be given to: • Towing a trailer • Driving vehicles equipped with a camper body • Driving vehicles with a load on the cargo rack Drive cautiously when using a full-size dissimilar spare tire/wheel and seek service as soon as possible. Stopping and securing the vehicle 1. Park on a level surface, set the parking brake and activate the hazard flashers. 2. Place gearshift lever in P (Park) and turn engine off.
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Removing the jack and tools The jack and tools are located in the right rear of the cargo area behind an access panel.
To remove jack from vehicle: 1. Release the thumbscrew on the bracket. 2. Release the retention clip on the upper part of the jack bracket. 3. Dislodge the jack from the bracket and carefully guide jack down and out through trim opening, upper end out first.
Remove the lug wrench from the jack in order to remove the spare tire from under the vehicle.
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Removing the spare tire or spare tire and tether (if equipped) 1. Insert the lug wrench through the access hole in the rear bumper. 2. Turn the handle counterclockwise and lower the spare tire until it can be slid rearward and the cable is slack. 3. Slide the retainer through the center of the wheel. If equipped with a tether, perform the following additional steps: 4. Lift the spare tire on end to access tether attachment (1).
5. Use the lug wrench to remove the lug nut from the spare tire tether.
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6. If not replacing the spare or flat tire to the underbody storage area, raise winch up into the installed position. 7. Use the attached fastener strap (2) to tie the tether end to the winch actuator shaft (if equipped).
Tire change procedure
When one of the front wheels is off the ground, the transmission alone will not prevent the vehicle from moving or slipping off the
jack, even if the vehicle is in P (Park).
To help prevent the vehicle from moving when you change a tire, be sure the parking brake is set, then block (in both directions)
the wheel that is diagonally opposite (other side and end of the vehicle) to the tire being changed.
If the vehicle slips off the jack, you or someone else could be seriously injured.
Do not attempt to change a tire on the side of the vehicle close to moving traffic. Pull far enough off the road to avoid the
danger of being hit when operating the jack or changing the wheel.
1. Block the diagonally opposite wheel.
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2. Loosen each wheel lug nut one-half turn counterclockwise but do not remove them until the wheel is raised off the ground.
Before placing the jack under the vehicle, NOTE the jack locations:
• Front View shown from rear of front tire. Position the jack directly below the protruding bolt.
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• Rear View shown from forward of rear tire. Position the jack directly below the stud on the rear trailing arm.
3. Position the jack according to the guides and turn the jack handle clockwise until the tire is a maximum of 1 inch (25 mm) off the ground.
Never use the differentials as a jacking point.
To lessen the risk of personal injury, do not put any part of your body under the vehicle while changing a tire. Do not start the engine when your vehicle is on the jack. The jack is only meant for changing the tire.
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4. Remove the lug nuts with the lug nut wrench. 5. Replace the flat tire with the spare tire, making sure the valve stem is facing outward. Reinstall lug nuts until the wheel is snug against the hub. Do not fully tighten the lug nuts until the wheel has been lowered. 6. Lower the wheel by turning the jack handle counterclockwise. 7. Remove the jack and fully tighten the lug nuts in the order shown. Refer to Wheel lug nut torque specifications later in this chapter for the proper lug nut torque specification.
Stowing the jack and tools Make sure the jack is fully lowered and reclip the tools onto the jack.
Reinstall the jack and tools in the cargo area. To replace the jack in the vehicle,
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• guide the jack bottom first in the trim opening and position in the bracket (3), • secure the retention clip on the upper part of the jack (2), and • close the thumbscrew (1). Make sure the jack is fastened so it does not rattle when you drive.
Stowing the flat/spare tire Note: Failure to follow spare tire stowage instructions may result in failure of cable or loss of spare tire. If you are stowing a tire that requires reattaching it to the vehicle with a tether, perform these steps first, then proceed with the steps following. 1. Place tire on end with valve stem facing rearward, away from vehicle. 2. Place tether into bolt holes in wheel and attach lug nut using lug wrench.
3. Lay the tire on the ground with the valve stem facing down. If your vehicle is equipped with aluminum wheels, remove the wheel ornament.
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4. Slide the wheel partially under the vehicle and install the retainer through the center of the wheel. 5. Turn the jack handle clockwise until the tire is raised to its original position underneath the vehicle. The effort to turn the jack handle increases significantly as the tire contacts the frame. The spare tire carrier will ratchet when the tire is in the fully stowed position. The spare tire carrier has a built-in ratchet feature that will not allow you to overtighten. If the spare tire carrier ratchets with very little effort, take the vehicle to your authorized dealer for assistance at your earliest convenience. If your vehicle is equipped with a trailer hitch, guide the tire with one hand; keep the rear of the tire tilted down until the tire clears the bumper. 6. Check that the tire lies flat against the frame assembly. Push against the tire to make sure it is tightly seated under the vehicle. Loosen and retighten, if necessary. Failure to properly stow the spare tire may result in failure of the winch cable and loss of the spare tire. (Make sure that the tire does not contact the bumper.) 7. Repeat this tightness check procedure (every six months, per scheduled maintenance information), when servicing the spare tire pressure or at any time that the spare tire is disturbed through service of other components. WHEEL LUG NUT TORQUE SPECIFICATIONS Retighten the lug nuts to the specified torque at 500 miles (800 km) after any wheel disturbance (tire rotation, changing a flat tire, wheel removal, etc.).
Bolt size
Wheel lug nut torque*
lb.ft. 100
N•m 135
M12 x 1.5
* Torque specifications are for nut and bolt threads free of dirt and rust. Use only Ford recommended replacement fasteners.When a wheel is installed, always remove any corrosion, dirt or foreign materials present on the mounting surfaces of the wheel
or the surface of the wheel hub, brake drum or brake disc that contacts the wheel. Ensure that any fasteners that attach the rotor to the hub are secured so they do not interfere with the mounting surfaces of the wheel. Installing wheels without correct metal-to-metal contact at the wheel mounting surfaces can cause the wheel nuts to loosen and the wheel to come off while the vehicle is in motion, resulting in loss of control.
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Note: Inspect the wheel pilot hole prior to installation. If there is visible corrosion in wheel pilot hole, remove loose particles by wiping with clean rag and apply grease. Apply grease only to the wheel pilot hole surface by smearing a “dime” (1 square cm) sized glob of grease around the wheel pilot surface (1) with end of finger. DO NOT apply grease to lugnut/stud holes or wheel-to-brake surfaces.
JUMP STARTING (LOW VOLTAGE [UNDERHOOD] BATTERY ONLY) Your vehicle has two separate jump starting procedures; the following procedure is for the low voltage (underhood) battery only. Refer to Jump starting the high voltage battery in this chapter for information on jump starting the high voltage battery.
The gases around the battery can explode if exposed to flames, sparks, or lit cigarettes. An explosion could result in injury or
vehicle damage.
Batteries contain sulfuric acid which can burn skin, eyes and clothing, if contacted.
Do not attempt to push-start your automatic transmission vehicle. Automatic transmissions do not have push-start capability. Attempting to push-start a vehicle with an automatic transmission may cause transmission damage.
Preparing your vehicle If your low voltage (underhood) battery becomes disconnected or disabled for any reason, the vehicle controller must relearn the engine’s operating characteristics in order to operate it at maximum efficiency. This relearning process occurs the first time the vehicle is driven after reconnecting the low voltage battery. If the learning procedure does not have time to complete during the drive, the engine will continue to operate for 3-5 seconds after you turn the ignition off to complete the relearning process. This is a normal condition and will not re-occur until
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the low voltage battery is disconnected again. The brake system must also be reset. Refer to Low voltage (underhood) battery in the Maintenance and Specification chapter for more information. 1. Use only a 12–volt supply to start your vehicle. 2. Do not disconnect the battery of the disabled vehicle as this could damage the vehicle’s electrical system. 3. Park the booster vehicle close to the hood of the disabled vehicle making sure the two vehicles do not touch. Set the parking brake on both vehicles and stay clear of the engine cooling fan and other moving parts. 4. Check all battery terminals and remove any excessive corrosion before you attach the battery cables. Ensure that vent caps are tight and level. 5. Turn the heater fan on in both vehicles to protect from any electrical surges. Turn all other accessories off.
Connecting the jumper cables
+–
+–
1. Connect the positive (+) jumper cable to the positive (+) terminal of the discharged battery. Note: In the illustrations, lightning bolts are used to designate the assisting (boosting) battery.
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+–
+–
2. Connect the other end of the positive (+) cable to the positive (+) terminal of the assisting battery.
+–
+–
3. Connect the negative (-) cable to the negative (-) terminal of the assisting battery.
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+–
+–
4. Make the final connection of the negative (-) cable to an exposed metal part of the stalled vehicle’s engine, away from the battery and the carburetor/fuel injection system. Do not use fuel lines, engine rocker covers or the intake manifold as grounding points.
Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped. A spark may cause an
explosion of the gases that surround the battery.
5. Ensure that the cables are clear of fan blades, belts, moving parts of both engines, or any fuel delivery system parts.
Jump starting 1. Start the engine of the booster vehicle and run the engine at moderately increased speed. 2. Start the engine of the disabled vehicle. 3. Once the disabled vehicle has been started, run both engines for an additional three minutes before disconnecting the jumper cables.
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Removing the jumper cables
Roadside Emergencies
+–
+–
Remove the jumper cables in the reverse order that they were connected. 1. Remove the jumper cable from the ground metal surface. Note: In the illustrations, lightning bolts are used to designate the assisting (boosting) battery.
+–
+–
2. Remove the jumper cable on the negative (-) connection of the booster vehicle’s battery.
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+–
+–
3. Remove the jumper cable from the positive (+) terminal of the booster vehicle’s battery.
+–
+–
4. Remove the jumper cable from the positive (+) terminal of the disabled vehicle’s battery. After the disabled vehicle has been started and the jumper cables removed, allow it to idle for several minutes so the engine computer can relearn its idle conditions.
JUMP STARTING THE HIGH VOLTAGE BATTERY Your vehicle has two separate jump starting procedures; the following procedure is for the cargo area high voltage battery only. Refer to the Jump starting your vehicle (Low voltage [underhood] battery only) section in this chapter for information on jump starting the low voltage (underhood) battery.
The gases around the battery can explode if exposed to flames, sparks, or lit cigarettes. An explosion could result in injury or
vehicle damage.
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The high voltage battery contains potassium hydroxide (a strong alkaline electrolyte) which can burn skin, eyes and clothing, if
contacted.
Do not attempt to push-start your vehicle. This vehicle does not have push-start capability. If you attempt to start your vehicle and the engine cranks but does not start, the high voltage battery may need to be jump started. The Service Soon (yellow wrench) light in the instrument cluster may also be illuminated and the message center may display a message. To jump start the high voltage battery, turn the ignition to OFF, open the access panel on the end of the driver side instrument panel and press the jump start button momentarily. After pressing the button, you should wait eight minutes before attempting to start the engine, otherwise the high voltage battery may not receive sufficient charge to start the engine. The high voltage battery will use voltage from the low voltage (underhood) battery to charge itself. When the button is pressed, the indicator light on the button will illuminate. After eight minutes has passed, the indicator light will flash rapidly for two minutes. Turn the ignition to RUN. You may now attempt to start the engine. If you attempt to start the engine before the eight minutes passes, the jump starting procedure will stop and will have to be restarted if the engine does not start. If the engine still does not start after the first complete high voltage jump start, a second jump start procedure can be attempted after a two-minute period (indicated by the button light changing from a rapid flash to no illumination). This jump start procedure can only be done twice before the low voltage (underhood) battery becomes discharged and must also be jump started.
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If the jump start button is pressed, but the indicator on the button flashes slowly, the low voltage (underhood) battery may not have enough energy to charge the high voltage battery. If this occurs, refer to the Jump starting your vehicle (Low voltage [underhood] battery only) section in this chapter for information on jump starting the low voltage (underhood) battery. You may perform another high voltage battery jump start by pressing the jump start button after having connected the jumper cables and starting the booster vehicle. Once the engine is started, the jumper cables should be removed as described in the Jump starting your vehicle (Low voltage [underhood] battery only) section.
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WRECKER TOWING
Roadside Emergencies
If you need to have your vehicle towed, contact a professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider. It is recommended that your vehicle be towed with a wheel lift and dollies or flatbed equipment. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. On FWD vehicles, if your vehicle is to be towed from the front, ensure proper wheel lift equipment is used to raise the front wheels off the ground. The rear wheels can be left on the ground when towed in this fashion. If your vehicle is to be towed from the rear using wheel lift equipment, it is required that the front wheels (drive wheels) be placed on a dolly to prevent damage to the automatic transaxle. On 4WD vehicles, it is required that your vehicle be towed with a wheel lift and dollies or flatbed equipment with all the wheels off the ground to prevent damage to the automatic transaxle, 4WD system or vehicle.
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If the vehicle is towed by other means or incorrectly, vehicle damage may occur. In case of a roadside emergency with a disabled vehicle (without access to wheel dollies, car hauling trailer, or flatbed transport vehicle) your vehicle (regardless of transmission powertrain configuration) can be flat towed (all wheels on the ground) with the transmission placed in N (Neutral). Ford Motor Company produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle.
Emergency Towing In case of a roadside emergency with a disabled vehicle (without access to wheel dollies, car hauling trailer, or flatbed transport vehicle) your vehicle (regardless of transmission powertrain configuration) can be flat towed (all wheels on the ground) under the following conditions: • Vehicle is facing forward. • Place the transmission in N (Neutral). • Maximum speed is not to exceed 35 mph (56 km/h). • Maximum distance is 50 miles (80 km).
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GETTING THE SERVICES YOU NEED
At home You must take your Ford vehicle to an authorized dealer for warranty repairs. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction. Please note that certain warranty repairs require special training and/or equipment, so not all authorized dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another authorized dealer. A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft parts, or remanufactured or other parts that are authorized by Ford. If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing authorized dealer. 2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies or procedures, please contact the Ford Customer Relationship Center at 1-800-392-3673 (FORD).
Away from home If you own a Ford or Mercury vehicle and are away from home when your vehicle needs service, or if you need more help than the authorized dealer could provide, after following the steps described above, contact the Ford Customer Relationship Center to find an authorized dealer to help you. In the United States: Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) www.customersaskford.com239
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In Canada: Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD) www.ford.ca If you own a Lincoln vehicle and are away from home when your vehicle needs service, or if you need more help than the authorized dealer could provide, after following the steps described above, contact the Ford Customer Relationship Center to find an authorized dealer to help you. In the United States: Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952) www.customersaskford.com In Canada: Lincoln Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-387-9333
www.lincolncanada.com In order to help you service your Lincoln vehicle, please have the following information available when contacting the Lincoln Centre: • Your telephone number (home and business) • The name of the authorized dealer and the city where the authorized • The year and make of your vehicle • The date of vehicle purchase • The current odometer reading • The vehicle identification number (VIN) Additional Assistance If you still have a complaint involving a warranty dispute, you may wish to contact the Better Business Bureau (BBB) AUTO LINE program (U.S. only).dealer is located
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In some states (in the U.S.) you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states. In the United States, a warranty dispute must be submitted to the BBB AUTO LINE before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle. California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18 months of ownership of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs first: 1. Two or more repair attempts are made on the same non-conformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR 3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time) In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126
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THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. Experience has shown that our customers have been very successful in achieving satisfaction by following the three-step procedure outlined on the front page of the Warranty Guide. However, if your warranty concern has not been resolved using the three-step procedure, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts – mediation and arbitration. Initially, the BBB will try to resolve your question or concern through mediation. Mediation is a process through which a representative of the BBB will contact the parties and explore options for settlement of your claim. If mediation is not successful, customers with eligible claims may participate in the BBB AUTO LINE arbitration process. An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing. You are not bound by the decision but may choose to accept it. If you choose to accept the BBB AUTO LINE decision then Ford must abide by the accepted decision as well. If the arbitrator has decided in your favor and you accept the decision, the BBB AUTO LINE program will contact you to ensure that Ford has complied with the decision in a timely manner. Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file your claim with the BBB. To initiate a claim with the BBB AUTO LINE, you will be asked for your name and address, general information about your new vehicle, information about your warranty concerns and any steps you have already taken to try to resolve them. You will then be mailed a Customer Claim Form that you will need to complete, provide proof of vehicle ownership, sign and return the Customer Claim Form to the BBB. Upon receipt, the BBB will review the claim for eligibility under the Program Summary Guidelines. You can get more information by calling BBB AUTO LINE at 1–800–955–5100, or writing to: BBB AUTO LINE 4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at any time without notice and without obligation.242
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UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straight-forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings. In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding both to you and Ford of Canada. CAMVAP services are available in all territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685.
FORD EXTENDED SERVICE PLAN You can get more protection for your new car or light truck by purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides the following: • Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain maintenance and wear items).
• Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating authorized dealer. There are several plans available in various time, distance and deductible combinations which can be tailored to fit your own driving needs. Ford ESP also offers reimbursement benefits for towing and rental coverage. When you buy Ford ESP, you receive Peace-of-Mind protection throughout the United States and Canada, provided by a network of more than 4,600 participating authorized dealers.
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If you did not take advantage of the Ford Extended Service Plan at the time of purchasing your vehicle, you may still be eligible. Since this information is subject to change, please ask your authorized dealer for complete details about Ford Extended Service Plan coverage options, or visit the Ford ESP website at www.ford-esp.com.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact a regional office or owner relations/customer relationship office. The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company/Ford of Canada is not responsible for any damage caused by use of improper fuel. Using leaded fuel may also result in difficulty importing your vehicle back into the U.S. If your vehicle must be serviced while you are traveling or living in Central America, the Caribbean, or the Middle East, contact the nearest authorized dealer. If the authorized dealer cannot help you, write or call: FORD MOTOR COMPANY FORD EXPORT OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest authorized dealer. If the authorized dealer employees cannot help you, they can direct you to the nearest Ford affiliate office. If you buy your vehicle in North America and then relocate outside of the U.S. or Canada, register your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations. Customers in the U.S. should call 1–800–392–3673.244
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ORDERING ADDITIONAL OWNER’S LITERATURE To order the publications in this portfolio, contact Helm, Incorporated at: HELM, INCORPORATED P.O. Box 07150
Detroit, Michigan 48207
Or call: For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST Helm, Incorporated can also be reached by their website: www.helminc.com. (Items in this catalog may be purchased by credit card, check or money order.) Obtaining a French owner’s guide French Owner’s Guides can be obtained from your authorized dealer or by writing to: Ford Motor Company of Canada, Limited Service Publications CHQ202
The Canadian Road P.O. Box 2000
Oakville, ON, Canada L6J 5E4
REPORTING SAFETY DEFECTS (U.S. ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1–888–327–4236 (TTY: 1–800–424–9153); go to http://www.safercar.gov; or write to: Administrator 1200 New Jersey Avenue, Southeast Washington, D.C. 20590245
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You can also obtain other information about motor vehicle safety from http://www.safercar.gov.
REPORTING SAFETY DEFECTS (CANADA ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada, using their toll-free number: 1–800–333–0510.
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WASHING THE EXTERIOR Wash your vehicle regularly with cool or lukewarm water and a neutral pH shampoo, such as Motorcraft Detail Wash (ZC-3-A), which is available from your authorized dealer. • Never use strong household detergents or soap, such as dish washing
or laundry liquid. These products can discolor and spot painted surfaces.
strong, direct sunlight.
• Never wash a vehicle that is “hot to the touch” or during exposure to • Always use a clean sponge or car wash mitt with plenty of water for • Dry the vehicle with a chamois or soft terry cloth towel in order to • It is especially important to wash the vehicle regularly during the
eliminate water spotting.
best results.
winter months, as dirt and road salt are difficult to remove and cause damage to the vehicle. • Immediately remove items such as gasoline, diesel fuel, bird droppings
car wash.
and insect deposits because they can cause damage to the vehicle’s paintwork and trim over time. Use Bug and Tar Remover (ZC-42) which is available from your authorized dealer.
• Remove any exterior accessories, such as antennas, before entering a • Suntan lotions and insect repellents can damage any painted surface; if these substances come in contact with your vehicle, wash off as soon as possible. • Use care when washing the vehicle to ensure water and soap are not directed into the high voltage battery vent, located near the driver side rear window.
Exterior chrome • Wash the vehicle first, using cool or lukewarm water and a neutral pH • Use Custom Bright Metal Cleaner (ZC-15), available from your
shampoo, such as Motorcraft Detail Wash (ZC-3-A).
authorized dealer. Apply the product as you would a wax to clean bumpers and other chrome parts; allow the cleaner to dry for a few minutes, then wipe off the haze with a clean, dry rag.
• Never use abrasive materials such as steel wool or plastic pads
as they can scratch the chrome surface.
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Cleaning • After polishing chrome bumpers, apply a coating of Motorcraft
Premium Liquid Wax (ZC-53-A), available from your authorized dealer, or an equivalent quality product to help protect from environmental effects.
WAXING • Wash the vehicle first. • Do not use waxes that contain abrasives; use Motorcraft Premium
Liquid Wax (ZC-53-A), which is available from your authorized dealer, or an equivalent quality product.
• Do not allow paint sealant to come in contact with any non-body (low-gloss black) colored trim, such as grained door handles, roof racks, bumpers, side moldings, mirror housings or the windshield cowl area. The paint sealant will “gray” or stain the parts over time.
spots, road salt and industrial fallout before repairing paint chips.
PAINT CHIPS Your authorized dealer has touch-up paint to match your vehicle’s color. Take your color code (printed on a sticker in the driver’s door jamb) to your authorized dealer to ensure you get the correct color. • Remove particles such as bird droppings, tree sap, insect deposits, tar • Always read the instructions before using the products. ALUMINUM WHEELS AND WHEEL COVERS Aluminum wheels and wheel covers are coated with a clearcoat paint finish. In order to maintain their shine: • Clean weekly with Motorcraft Wheel and Tire Cleaner (ZC-37-A),
covers.
which is available from your authorized dealer. Heavy dirt and brake dust accumulation may require agitation with a sponge. Rinse thoroughly with a strong stream of water.
• Never apply any cleaning chemical to hot or warm wheel rims or • Some automatic car washes may cause damage to the finish on your wheel rims or covers. Chemical-strength cleaners, or cleaning chemicals, in combination with brush agitation to remove brake dust and dirt, could wear away the clearcoat finish over time.
• Do not use hydrofluoric acid-based or high caustic-based wheel • To remove tar and grease, use Motorcraft Bug and Tar Remover
cleaners, steel wool, fuels or strong household detergent.
(ZC-42), available from your authorized dealer.
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ENGINE Engines are more efficient when they are clean because grease and dirt buildup keep the engine warmer than normal. When washing: • Take care when using a power washer to clean the engine. The high-pressure fluid could penetrate the sealed parts and cause damage. • Do not spray a hot engine with cold water to avoid cracking the • Spray Motorcraft Engine Shampoo and Degreaser (ZC-20) on all parts
engine block or other engine components.
that require cleaning and pressure rinse clean. In Canada use Motorcraft Engine Shampoo (CXC-66-A).
• Cover the highlighted areas to prevent water damage when cleaning the engine. Note: As with all transmissions, be especially careful as water entry into the vents can damage internal parts.
• Never wash or rinse the engine while it is running; water in the
running engine may cause internal damage.
PLASTIC (NON-PAINTED) EXTERIOR PARTS Use only approved products to clean plastic parts. These products are available from your authorized dealer. • For routine cleaning, use Motorcraft Detail Wash (ZC-3-A). • If tar or grease spots are present, use Motorcraft Bug and Tar • For plastic headlamp lenses, use Motorcraft Ultra Clear Spray Glass
Remover (ZC-42).
Cleaner (ZC-23).
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WINDOWS AND WIPER BLADES The windshield, rear and side windows and the wiper blades should be cleaned regularly. If the wipers do not wipe properly, substances on the vehicle’s glass or the wiper blades may be the cause. These may include hot wax treatments used by commercial car washes, water repellent coatings, tree sap, or other organic contamination; these contaminants may cause squeaking or chatter noise from the blades, and streaking and smearing of the windshield. To clean these items, follow these tips: • The windshield, rear windows and side windows may be cleaned with
a non-abrasive cleaner such as Motorcraft Ultra-Clear Spray Glass Cleaner (ZC-23), available from your authorized dealer.
• The wiper blades can be cleaned with isopropyl (rubbing) alcohol or
Motorcraft Premium Windshield Washer Concentrate (ZC-32-A), available from your authorized dealer. This washer fluid contains special solution in addition to alcohol which helps to remove the hot wax deposited on the wiper blade and windshield from automated car wash facilities. Be sure to replace wiper blades when they appear worn or do not function properly.
• Do not use abrasives, as they may cause scratches. • Do not use fuel, kerosene, or paint thinner to clean any parts. If you cannot remove those streaks after cleaning with the glass cleaner or if the wipers chatter and move in a jerky motion, clean the outer surface of the windshield and the wiper blades using a sponge or soft cloth with a neutral detergent or mild-abrasive cleaning solution. After cleaning, rinse the windshield and wiper blades with clean water. The windshield is clean if beads do not form when you rinse the windshield with water. Do not use sharp objects, such as a razor blade, to clean the inside of the rear window or to remove decals, as it may cause damage to the rear window defroster’s heated grid lines.
INSTRUMENT PANEL/INTERIOR TRIM AND CLUSTER LENS Clean the instrument panel, interior trim areas and cluster lens with a clean and damp white cotton cloth, then with a clean and dry white cotton cloth; you may also use Motorcraft Dash & Vinyl Cleaner (ZC-38-A) on the instrument panel and interior trim areas. • Avoid cleaners or polishes that increase the gloss of the upper portion of the instrument panel. The dull finish in this area helps protect the driver from undesirable windshield reflection.
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• Be certain to wash or wipe your hands clean if you have been in contact with certain products such as insect repellent and suntan lotion in order to avoid possible damage to the interior painted surfaces. • Do not use household or glass cleaners as these may damage the
finish of the instrument panel, interior trim and cluster lens.
Do not use chemical solvents or strong detergents when cleaning the steering wheel or instrument panel to avoid contamination of
the airbag system.
If a staining liquid like coffee/juice has been spilled on the instrument panel or on interior trim surfaces, clean as follows: 1. Wipe up spilled liquid using a clean, white, cotton cloth. 2. Apply Motorcraft Deluxe Leather and Vinyl Cleaner (ZC-11-A) [In Canada use Motorcraft Multi-Purpose Cleaner (CXC-101)] to the wiped area and spread around evenly. 3. Apply more Motorcraft cleaner to a clean, white, cotton cloth and press the cloth onto the soiled area–allow this to set at room temperature for 30 minutes. 4. Remove the soaked cloth, and if it is not soiled badly, use this cloth to clean the area by using a rubbing motion for 60 seconds. 5. Following this, wipe area dry with a clean, white, cotton cloth.
INTERIOR For fabric, carpets, cloth seats, safety belts and seats equipped with side airbags: • Remove dust and loose dirt with a vacuum cleaner. • Remove light stains and soil with Motorcraft Professional Strength • If grease or tar is present on the material, spot-clean the area first with Motorcraft Spot and Stain Remover (ZC-14). In Canada, use Motorcraft Multi-Purpose Cleaner (CXC-101).
Carpet & Upholstery Cleaner (ZC-54).
immediately (but do not oversaturate) or the ring will set.
• If a ring forms on the fabric after spot cleaning, clean the entire area • Do not use household cleaning products or glass cleaners, which can stain and discolor the fabric and affect the flame retardant abilities of the seat materials.
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Do not use cleaning solvents, bleach or dye on the vehicle’s safety belts, as these actions may weaken the belt webbing.
On vehicles equipped with seat-mounted airbags, do not use chemical solvents or strong detergents. Such products could
contaminate the side-airbag system and affect performance of the side airbag in a collision.
LEATHER SEATS (IF EQUIPPED) Your leather seating surfaces have a clear, protective coating over the leather. • To clean, use a soft cloth with Motorcraft Deluxe Leather and Vinyl
Cleaner (ZC-11-A). In Canada, use Motorcraft Vinyl Cleaner (CXC-93). Dry the area with a soft cloth.
• To help maintain its resiliency and color, use the Motorcraft Deluxe Leather Care Kit (ZC-11-D), available from your authorized dealer. In Canada, use Motorcraft Vinyl Cleaner (CXC-93) or an equivalent high–quality leather care product.
• Do not use household cleaning products, alcohol solutions, solvents or cleaners intended for rubber, vinyl and plastics, or oil/petroleum-based leather conditioners. These products may cause premature wearing of the clear, protective coating.
Note: In some instances, color or dye transfer can occur when wet clothing comes in contact with leather upholstery. If this occurs, the leather should be cleaned immediately to avoid permanent staining.
UNDERBODY Flush the complete underside of your vehicle frequently. Keep body and door drain holes free from packed dirt.
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FORD AND LINCOLN MERCURY CAR CARE PRODUCTS Your Ford or Lincoln Mercury authorized dealer has many quality products available to clean your vehicle and protect its finishes. These quality products have been specifically engineered to fulfill your automotive needs; they are custom designed to complement the style and appearance of your vehicle. Each product is made from high quality materials that meet or exceed rigid specifications. For best results, use the following products or products of equivalent quality: Motorcraft Bug and Tar Remover (ZC-42) Motorcraft Car Wash (Canada only) (CXC-21) Motorcraft Custom Bright Metal Cleaner (ZC-15) Motorcraft Custom Clear Coat Polish (ZC-8-A) Motorcraft Custom Vinyl Protectant (ZC-40-A) Motorcraft Dash and Vinyl Cleaner (ZC-38-A) Motorcraft Deluxe Leather and Vinyl Cleaner (U.S. only) (ZC-11-A) Motorcraft Leather Care Kit (U.S. only) (ZC-11-D) Motorcraft Detail Wash (ZC-3-A) Motorcraft Dusting Cloth (ZC-24) Motorcraft Engine Shampoo and Degreaser (U.S. only) (ZC-20) Motorcraft Engine Shampoo (Canada only) (CXC-66-A) Motorcraft Multi-Purpose Cleaner (Canada only) (CXC-101) Motorcraft Premium Glass Cleaner (Canada only) (CXC-100) Motorcraft Premium Liquid Wax (ZC-53-A) Motorcraft Premium Windshield Washer Concentrate (U.S. only) (ZC-32-A) Motorcraft Professional Strength Carpet & Upholstery Cleaner (ZC-54) Motorcraft Spot and Stain Remover (U.S. only) (ZC-14) Motorcraft Tire Clean and Shine (ZC-28) Motorcraft Triple Clean (U.S. only) (ZC-13) Motorcraft Ultra-Clear Spray Glass Cleaner (ZC-23) Motorcraft Vinyl Cleaner (Canada only) (CXC-93) Motorcraft Wash and Wax (Canada only) (CXC-95) Motorcraft Wheel and Tire Cleaner (ZC-37-A)
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SERVICE RECOMMENDATIONS To help you service your vehicle, we provide scheduled maintenance information which makes tracking routine service easy. If your vehicle requires professional service, your authorized dealer can provide the necessary parts and service. Check your Warranty Guide to find out which parts and services are covered. Use only recommended fuels, lubricants, fluids and service parts conforming to specifications. Motorcraft parts are designed and built to provide the best performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE • Do not work on a hot engine. • Make sure that nothing gets caught in moving parts. • Do not work on a vehicle with the engine running in an enclosed • Keep all open flames and other burning (cigarettes) material away
space, unless you are sure you have enough ventilation.
from the battery and all fuel related parts.
High Voltage Information
Exposure to high voltage may result in severe personal injury or death. High voltage components must be serviced by a trained
service technician.
Your vehicle consists of various high voltage components and wiring. All of the high voltage power flows through specific wiring assemblies which are labeled as such and/or are covered with a solid orange convolute or orange stripe tape. Do not come in contact with these components.
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The following are specific locations in the rear cargo area that consist of high voltage components and/or wiring.
1. High voltage connector shield 2. Service Disconnect 3. High voltage battery case
Working with the engine off 1. Set the parking brake and ensure the gearshift is securely latched in P (Park). 2. Turn off the engine and remove the key. 3. Block the wheels to prevent the vehicle from moving unexpectedly.
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Working with the engine on 1. Set the parking brake and shift to P (Park). 2. Block the wheels.
To reduce the risk of vehicle damage and/or personal burn injuries, do not start your engine with the air cleaner removed
and do not remove it while the engine is running.
OPENING THE HOOD 1. Inside the vehicle, pull the hood release handle located under the bottom of the instrument panel. 2. At the front of the vehicle, lift up on the auxiliary latch handle located in the center between the hood and the grille. 3. Lift the hood open and secure it with the prop rod.
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IDENTIFYING COMPONENTS IN THE ENGINE COMPARTMENT
2.3L I4 engine
1. Engine coolant reservoir 2. Motor/Electronics (M/E) coolant reservoir 3. Engine oil filler cap 4. Brake fluid reservoir 5. Power distribution box 6. Low Voltage (underhood) battery 7. Engine air filter assembly 8. Engine oil dipstick 9. Windshield washer fluid reservoir
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WINDSHIELD WASHER FLUID Add fluid to fill the reservoir if the level is low. In very cold weather, do not fill the reservoir completely.
Only use a washer fluid that meets Ford specifications. Do not use any special washer fluid such as windshield water repellent type fluid or bug wash. They may cause squeaking, chatter noise, streaking and smearing. Refer to the Maintenance product specifications and capacities section in this chapter. State or local regulations on volatile organic compounds may restrict the use of methanol, a common windshield washer antifreeze additive. Washer fluids containing non-methanol antifreeze agents should be used only if they provide cold weather protection without damaging the vehicle’s paint finish, wiper blades or washer system.
If you operate your vehicle in temperatures below 40°F (4.5°C), use washer fluid with antifreeze protection. Failure to use
washer fluid with antifreeze protection in cold weather could result in impaired windshield vision and increase the risk of injury or accident.
Note: Do not put washer fluid in the engine coolant reservoir. Washer fluid placed in the cooling system may harm engine and cooling system components.
Checking and adding washer fluid for the liftgate Washer fluid for the liftgate is supplied by the same reservoir as the windshield.
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CHANGING THE WIPER BLADES 1. Pull the wiper blade and arm away from the glass. Turn the blade at a right angle to the arm. 2. Squeeze the locking tabs to release the blade from the arm and pull the blade away from the arm to remove it.
3. Attach the new blade to the arm and snap it into place. Replace wiper blades at least once per year for optimum performance. Poor wiper quality can be improved by cleaning the wiper blades and the windshield, refer to Windows and wiper blades in the Cleaning chapter. To prolong the life of the wiper blades, it is highly recommended to scrape off the ice on the windshield before turning on the wipers. The layer of ice has many sharp edges and can damage the micro edge of the wiper rubber element.
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Changing rear window wiper blade The rear wiper arm is designed without a service position. This reduces the risk of damage to the blade in an automatic car wash. To replace the wiper blade: 1. Grab the wiper arm with one hand close to the arm/blade joint and pull it as far away from the glass as possible. Do not use excessive force because it can break the wiper arm at the heel. Hold it there until the next step. 2. Grab the primary structure of the blade with the other hand close to the arm/blade joint. 3. Grip tightly and push on the arm/blade joint from beneath and separate the blade from the arm. 4. Attach the new wiper to the wiper arm and press it into place until a click is heard. If you find this procedure too difficult, please see your dealer.
ENGINE OIL
Checking the engine oil Refer to the scheduled maintenance information for the appropriate intervals for checking the engine oil. 1. Make sure the vehicle is on level ground. 2. Turn the engine off and wait a few minutes for the oil to drain into the oil pan. 3. Set the parking brake and ensure the gearshift is securely latched in P (Park). 4. Open the hood. Protect yourself from engine heat.
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upper holes, the oil level is acceptable. DO NOT ADD OIL.
5. Locate and carefully remove the engine oil level dipstick. 6. Wipe the dipstick clean. Insert the dipstick fully, then remove it again. • If the oil level is within the MIN and MAX marks or the lower and • If the oil level is below the MIN mark or the lower hole, engine oil must be added to raise the level within the normal operating range. • If required, add engine oil to the engine. Refer to Adding engine oil • Do not overfill the engine with oil. Oil levels above the MAX mark or upper hole may cause engine damage. If the engine is overfilled, some oil must be removed from the engine by an authorized dealer.
in this chapter.
7. Put the dipstick back in and ensure it is fully seated.
Adding engine oil 1. Check the engine oil. For instructions, refer to Checking the engine oil in this chapter.
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2. If the engine oil level is not within the normal range, add only certified engine oil of the recommended viscosity. Remove the engine oil filler cap and use a funnel to pour the engine oil into the opening. 3. Recheck the engine oil level. Make sure the oil level is not above the FULL mark on the engine oil level dipstick. 4. Install the dipstick and ensure it is fully seated. 5. Fully install the engine oil filler cap by turning the filler cap clockwise 1/4 of a turn until it is seated. To avoid possible oil loss, DO NOT operate the vehicle with the engine oil level dipstick and/or the engine oil filler cap removed.
Engine oil and filter recommendations Look for this certification trademark.
Use SAE 5W-20 engine oil Only use oils “Certified For Gasoline Engines” by the American Petroleum Institute (API). An oil with this trademark symbol conforms to the current engine and emission system protection standards and fuel economy requirements of the International Lubricant Standardization and Approval Committee (ILSAC), comprised of U.S. and Japanese automobile manufacturers. To protect your engine’s warranty use Motorcraft SAE 5W-20 or an equivalent SAE 5W-20 oil meeting Ford specification WSS-M2C930-A. SAE 5W-20 oil provides optimum fuel economy and durability performance meeting all requirements for your vehicle’s engine. Do not use supplemental engine oil additives, cleaners or other engine treatments. They are unnecessary and could lead to engine damage that is not covered by Ford warranty. Change your engine oil and filter according to the appropriate schedule listed in scheduled maintenance information.
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When changing the oil filter on the 2.3L engine you must also replace the filter cap O-ring. The oil filter drain plug O-ring must also be replaced whenever the oil filter drain plug is removed. Reuse of the O-rings may cause engine oil leakage and may result in severe engine damage. The customer warranty may be void for any damage to the engine if the O-rings are not replaced. Ford production and aftermarket (Motorcraft) oil filters are designed for added engine protection and long life. If a replacement oil filter is used that does not meet Ford material and design specifications, start-up engine noises or knock may be experienced. It is recommended you use the appropriate Motorcraft oil filter or another with equivalent performance for your engine application. LOW VOLTAGE (UNDERHOOD) BATTERY Your vehicle is equipped with a Motorcraft maintenance-free battery which normally does not require additional water during its life of service.
If your battery has a cover/shield, make sure it is reinstalled after the battery has been cleaned or replaced. For longer, trouble-free operation, keep the top of the battery clean and dry. Also, make certain the battery cables are always tightly fastened to the battery terminals. If you see any corrosion on the battery or terminals, remove the cables from the terminals and clean with a wire brush. You can neutralize the acid with a solution of baking soda and water. Note: Electrical or electronic accessories or components added to the vehicle by the dealer or the owner (e.g. spot lights, electric winch, etc.) may adversely affect vehicle performance and durability.
Batteries normally produce explosive gases which can cause personal injury. Therefore, do not allow flames, sparks or lighted
substances to come near the battery. When working near the battery, always shield your face and protect your eyes. Always provide proper ventilation.
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When lifting a plastic-cased battery, excessive pressure on the end walls could cause acid to flow through the vent caps,
resulting in personal injury and/or damage to the vehicle or battery. Lift the battery with a battery carrier or with your hands on opposite corners.
Keep batteries out of reach of children. Batteries contain sulfuric acid. Avoid contact with skin, eyes or clothing. Shield your eyes when working near the battery to protect against possible splashing of acid solution. In case of acid contact with skin or eyes, flush immediately with water for a minimum of 15 minutes and get prompt medical attention. If acid is swallowed, call a physician immediately.
Battery posts, terminals and related accessories contain lead and lead compounds. Wash hands after handling.
If the battery is disconnected, the Regenerative Braking System will need to relearn the initial brake pedal position. After reconnecting the battery, slowly depress and release the brake pedal one time. Because your vehicle’s engine is electronically controlled by a computer, some control conditions are maintained by power from the battery. When the battery is disconnected or a new battery is installed, the engine must relearn its idle and fuel trim strategy for optimum driveability and performance. To begin this process: 1. With the vehicle at a complete stop, set the parking brake. 2. Put the gearshift in P (Park), turn off all accessories and start the engine. 3. Run the engine until it reaches normal operating temperature. 4. Allow the engine to idle for at least one minute. 5. Turn the A/C on and allow the engine to idle for at least one minute. 6. Drive the vehicle to complete the relearning process. • The vehicle may need to be driven 10 miles (16 km) or more to • If you do not allow the engine to relearn its idle trim, the idle quality of your vehicle may be adversely affected until the idle trim is eventually relearned.
relearn the idle and fuel trim strategy.
If the battery has been disconnected or a new battery has been installed, the clock and the preset radio stations must be reset once the battery is reconnected.
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• Always dispose of automotive batteries in a responsible manner. Follow your local authorized standards for disposal. Call your local authorized recycling center to find out more about recycling automotive batteries.
RECYCLE
Low and high voltage battery – storage Your vehicle must be started and run for a minimum of 10 minutes once a month in order to maintain the high voltage battery charge. This will maintain the high voltage battery but it is not enough to maintain the low voltage (underhood) battery and additional low voltage (underhood) battery charging may be required after 60 days. If your vehicle is to be stored for 30 days or longer, the low voltage (underhood) battery negative terminal must be disconnected. Failure to do this could damage your vehicle’s batteries.
ENGINE COOLANT AND MOTOR/ELECTRONICS COOLANT Your vehicle is equipped with two separate coolant systems. One is for engine cooling and the other is for various electric motors and other components that are specific to the hybrid operating systems.
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Checking engine coolant The concentration and level of engine coolant should be checked at the intervals listed in scheduled maintenance information. The coolant concentration should be maintained at 50/50 coolant and distilled water, which equates to a freeze point of -34°F (-36°C). Coolant concentration testing is possible with a hydrometer or antifreeze tester (such as the Rotunda Battery and Antifreeze Tester, 014–R1060). The level of coolant should be maintained at the “FULL COLD” level or within the “COLD FILL RANGE” in the coolant reservoir. If the level falls below, add coolant per the instructions in the Adding engine coolant section. When the engine is cold, check the level of engine coolant in the reservoir.
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Maintenance and Specifications
Checking motor/electronics (M/E) coolant The M/E coolant reservoir is located behind the engine coolant reservoir. Refer to the following engine coolant sections for all information, instructions and warnings related to cooling systems. The two systems use the same coolant and operate similarly, with the Motor and Electronics system generally operating at a lower temperature and pressure. The fluid levels in both reservoirs need to be maintained. When the engine is cold, check the level of M/E coolant in the reservoir.
Factory fill and coolant specifications Your vehicle was factory-filled with a 50/50 engine coolant and water concentration. If the concentration of coolant falls below 40% or above 60%, the engine parts could become damaged or not work properly. A 50–50 mixture of coolant and water provides the following: • Freeze protection down to -34°F (-36°C). • Boiling protection up to 265°F (129°C). • Protection against rust and other forms of corrosion. • Enables calibrated gauges to work properly. Common instructions for cooling systems • The engine coolant should be at the “FULL COLD” level or within the
“COLD FILL RANGE” as listed on the engine coolant reservoir (depending upon application).
• Refer to the scheduled maintenance information for service interval • Be sure to read and understand Precautions when servicing your
schedules.
vehicle in this chapter.
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If the engine coolant has not been checked at the recommended interval, the engine coolant reservoir may become low or empty. If the reservoir is low or empty, add engine coolant to the reservoir. Refer to Adding engine coolant in this chapter. Note: Automotive fluids are not interchangeable; do not use engine coolant, antifreeze or windshield washer fluid outside of its specified function and vehicle location.
Adding engine coolant When adding coolant, make sure it is a 50/50 mixture of engine coolant and distilled water. Add the mixture to the coolant reservoir, when the engine is cool, until the appropriate fill level is obtained.
Do not add engine coolant when the engine is hot. Steam and scalding liquids released from a hot cooling system can burn you badly. Also, you can be burned if you spill coolant on hot engine parts.
Do not put engine coolant in the windshield washer fluid container. If sprayed on the windshield, engine coolant could
make it difficult to see through the windshield. • Add Motorcraft Premium Gold Engine Coolant or equivalent
meeting Ford specification WSS-M97B51-A1. Refer to Maintenance product specifications and capacities in this chapter.
Note: Use of Motorcraft Cooling System Stop Leak Pellets or an equivalent product meeting Ford specification WSS-M99B37-B6, may darken the color of Motorcraft Premium Gold Engine Coolant from yellow to golden tan. • Do not add/mix an orange-colored, extended life coolant such as Motorcraft Specialty Orange Engine Coolant, meeting Ford specification WSS-M97B44-D, or DEX-COOL威 brand with the factory-filled coolant. Mixing Motorcraft Specialty Orange Engine Coolant or any orange-colored extended life product such as DEX-COOL威 brand with your factory filled coolant can result in degraded corrosion protection.
• A large amount of water without engine coolant may be added, in case of emergency, to reach a vehicle service location. In this instance, the cooling system must be drained and refilled with a 50/50 mixture of engine coolant and distilled water as soon as possible. Water alone (without engine coolant) can cause engine damage from corrosion, overheating or freezing.
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• Do not use alcohol, methanol, brine or any engine coolants mixed with alcohol or methanol antifreeze (coolant). Alcohol and other liquids can cause engine damage from overheating or freezing.
• Do not add extra inhibitors or additives to the coolant. These
can be harmful and compromise the corrosion protection of the engine coolant.
For vehicles with overflow coolant systems with a non-pressurized cap on the coolant recovery system, add coolant to the coolant recovery reservoir when the engine is cool. Add the proper mixture of coolant and water to the “FULL COLD” level. For all other vehicles which have a coolant degas system with a pressurized cap, or if it is necessary to remove the coolant pressure relief cap on the radiator of a vehicle with an overflow system, follow these steps to add engine coolant.
To reduce the risk of personal injury, make sure the engine is cool before unscrewing the coolant pressure relief cap. The
cooling system is under pressure; steam and hot liquid can come out forcefully when the cap is loosened slightly.
Add the proper mixture of coolant and water to the cooling system by following these steps: 1. Before you begin, turn the engine off and let it cool. 2. When the engine is cool, wrap a thick cloth around the coolant pressure relief cap on the coolant reservoir (a translucent plastic bottle). Slowly turn cap counterclockwise (left) until pressure begins to release. 3. Step back while the pressure releases. 4. When you are sure that all the pressure has been released, use the cloth to turn it counterclockwise and remove the cap. 5. Fill the coolant reservoir slowly with the proper coolant mixture, to within the “COLD FILL RANGE” or the “FULL COLD” level on the reservoir. If you removed the radiator cap in an overflow system, fill the radiator until the coolant is visible and radiator is almost full. 6. Replace the cap. Turn until tightly installed. Cap must be tightly installed to prevent coolant loss. After any coolant has been added, check the coolant concentration (refer to Checking engine coolant). If the concentration is not 50/50
(protection to –34°F/–36°C), drain some coolant and adjust the concentration. It may take several drains and additions to obtain a 50/50
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Whenever coolant has been added, the coolant level in the coolant reservoir should be checked the next few times you drive the vehicle. If necessary, add enough 50/50 concentration of engine coolant and distilled water to bring the liquid level to the proper level. If you have to add more than 1.0 quart (1.0 liter) of engine coolant per month, have your authorized dealer check the engine cooling system. Your cooling system may have a leak. Operating an engine with a low level of coolant can result in engine overheating and possible engine damage.
Recycled engine coolant Ford Motor Company does NOT recommend the use of recycled engine coolant in vehicles originally equipped with Motorcraft Premium Gold Engine Coolant since a Ford-approved recycling process is not yet available.
Used engine coolant should be disposed of in an appropriate
manner. Follow your community’s regulations and standards for recycling and disposing of automotive fluids.
Coolant refill capacity To find out how much fluid your vehicle’s cooling system can hold, refer to Maintenance product specifications and capacities in this chapter. Fill your engine coolant reservoir as outlined in Adding engine coolant in this section.
Severe climates If you drive in extremely cold climates (less than –34°F [–36°C ]): • It may be necessary to increase the coolant concentration • NEVER increase the coolant concentration above 60%. • Increased engine coolant concentrations above 60% will
above 50%.
decrease the overheat protection characteristics of the engine coolant and may cause engine damage.
• Refer to the chart on the coolant container to ensure the
coolant concentration in your vehicle will provide adequate freeze protection at the temperatures in which you drive in the winter months.
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above 40%.
If you drive in extremely hot climates: • It is still necessary to maintain the coolant concentration • NEVER decrease the coolant concentration below 40%. • Decreased engine coolant concentrations below 40% will
decrease the corrosion protection characteristics of the engine coolant and may cause engine damage.
• Decreased engine coolant concentrations below 40% will
decrease the freeze protection characteristics of the engine coolant and may cause engine damage.
• Refer to the chart on the coolant container to ensure the
coolant concentration in your vehicle will provide adequate protection at the temperatures in which you drive.
Vehicles driven year-round in non-extreme climates should use a 50/50
mixture of engine coolant and distilled water for optimum cooling system and engine protection.FUEL FILTER For fuel filter replacement, see your authorized dealer. Refer to scheduled maintenance information for the appropriate intervals for changing the fuel filter. Replace the fuel filter with an authorized Motorcraft part. The customer warranty may be void for any damage to the fuel system if an authorized Motorcraft fuel filter is not used.
WHAT YOU SHOULD KNOW ABOUT AUTOMOTIVE FUELS
Important safety precautions
Do not overfill the fuel tank. The pressure in an overfilled tank may cause leakage and lead to fuel spray and fire.
The fuel system may be under pressure. If the fuel filler cap is venting vapor or if you hear a hissing sound, wait until it stops
before completely removing the fuel filler cap. Otherwise, fuel may spray out and injure you or others.
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If you do not use the proper fuel filler cap, excessive vacuum in the fuel tank may damage the fuel system or cause the fuel cap to disengage in a collision, which may result in serious personal injury.
Automotive fuels can cause serious injury or death if misused or mishandled.
Gasoline may contain benzene, which is a cancer-causing agent.
Observe the following guidelines when handling automotive fuel: • Extinguish all smoking materials
and any open flames before refueling your vehicle.
• Always turn off the vehicle before • Automotive fuels can be harmful
refueling.
or fatal if swallowed. Fuel such as gasoline is highly toxic and if swallowed can cause death or permanent injury. If fuel is swallowed, call a physician immediately, even if no symptoms are immediately apparent. The toxic effects of fuel may not be visible for hours. • Avoid inhaling fuel vapors. Inhaling too much fuel vapor of any kind
can lead to eye and respiratory tract irritation. In severe cases, excessive or prolonged breathing of fuel vapor can cause serious illness and permanent injury.
• Avoid getting fuel liquid in your eyes. If fuel is splashed in the eyes, remove contact lenses (if worn), flush with water for 15 minutes and seek medical attention. Failure to seek proper medical attention could lead to permanent injury.
• Fuels can also be harmful if absorbed through the skin. If fuel is
splashed on the skin and/or clothing, promptly remove contaminated clothing and wash skin thoroughly with soap and water. Repeated or prolonged skin contact with fuel liquid or vapor causes skin irritation.
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When refueling always shut the engine off and never allow sparks or open flames near the filler neck. Never smoke while
refueling. Fuel vapor is extremely hazardous under certain conditions. Care should be taken to avoid inhaling excess fumes.
The flow of fuel through a fuel pump nozzle can produce static electricity, which can cause a fire if fuel is pumped into an
ungrounded fuel container.
Refueling
Fuel vapor burns violently and a fuel fire can cause severe injuries. To help avoid injuries to you and others:
• Read and follow all the instructions on the pump island; • Turn off your engine when you are refueling; • Do not smoke if you are near fuel or refueling your vehicle; • Keep sparks, flames and smoking materials away from fuel; • Stay outside your vehicle and do not leave the fuel pump unattended when refueling your vehicle — this is against the law in some places; • Keep children away from the fuel pump; never let children pump
fuel.
Use the following guidelines to avoid electrostatic charge build-up when filling an ungrounded fuel container: • Place approved fuel container on the ground. • DO NOT fill a fuel container while it is in the vehicle (including the • Keep the fuel pump nozzle in contact with the fuel container while • DO NOT use a device that would hold the fuel pump handle in the fill
cargo area).
filling.
