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To activate tow/haul, press the button on the end of the gearshift lever.

The TOW HAUL indicator light will illuminate in the instrument cluster.

Tow/haul delays upshifts to reduce frequency of transmission shifting. Tow/haul also provides engine braking in all forward gears when the transmission is in the D (Overdrive) position; this engine braking will slow the vehicle and assist the driver in controlling the vehicle when descending a grade. Depending on driving conditions and load conditions, the transmission may downshift, slow the vehicle and control the vehicle speed when descending a hill, without the accelerator pedal being pressed. The amount of downshift braking provided will vary based upon the amount the brake pedal is depressed. To deactivate the tow/haul feature and return to normal driving mode, press the button on the end of the gearshift lever. The TOW HAUL light will no longer be illuminated. When you shut-off and restart the engine, the transmission will automatically return to normal D (Overdrive) mode (Tow/Haul OFF).

WARNING: Do not use the tow/haul feature when driving in icy or slippery conditions as the increased engine braking can cause

the rear wheels to slide and the vehicle to swing around with the possible loss of vehicle control.

3 (Third) Transmission starts and operates in third gear only. Used for improved traction on slippery roads. Selecting 3 (Third) provides engine braking. 2 (Second) Use 2 (Second) to start-up on slippery roads or to provide additional engine braking on downgrades.

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1 (First) • Provides maximum engine braking. • Allows upshifts by moving gearshift lever. • The transmission will not downshift into 1 (First) at high speeds; it will downshift to a lower gear and then shift into 1 (First) when the vehicle reaches slower speeds.

(Overdrive) or Drive.

Forced downshifts • Allowed in • Press the accelerator to the floor. • Allows transmission to select an appropriate gear. If your vehicle goes off the edge of the pavement • If your vehicle goes off the edge of the pavement, slow down, but avoid severe brake application, ease the vehicle back onto the pavement only after reducing your speed. Do not turn the steering wheel too sharply while returning to the road surface.

• It may be safer to stay on the apron or shoulder of the road and slow down gradually before returning to the pavement. You may lose control if you do not slow down or if you turn the steering wheel too sharply or abruptly.

• It often may be less risky to strike small objects, such as highway

reflectors, with minor damage to your vehicle rather than attempt a sudden return to the pavement which could cause the vehicle to slide sideways out of control or roll over. Remember, your safety and the safety of others should be your primary concern.

WARNING: Vehicles with a higher center of gravity such as utility and four-wheel drive vehicles handle differently than vehicles with a lower center of gravity. Utility and four-wheel drive vehicles are not designed for cornering at speeds as high as passenger cars any more than low-slung sports cars are designed to perform satisfactorily under off-road conditions. Avoid sharp turns, excessive speed and abrupt maneuvers in these vehicles. Failure to drive cautiously could result in an increased risk of loss of vehicle control, vehicle rollover, personal injury and death.

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REVERSE SENSING SYSTEM (IF EQUIPPED) The reverse sensing system (RSS) sounds a tone to warn the driver of obstacles near the rear bumper when the R (Reverse) is selected and the vehicle is moving at speeds less than 3 mph (5 km/h). The system is not effective at speeds above 3 mph (5 km/h) and may not detect certain angular or moving objects.

WARNING: To help avoid personal injury, please read and understand the limitations of the reverse sensing system as contained in this section. Reverse sensing is only an aid for some (generally large and fixed) objects when moving in reverse on a flat surface at “parking speeds”. Inclement weather may also affect the function of the RSS; this may include reduced performance or a false activation.

WARNING: To help avoid personal injury, always use caution when in reverse and when using the RSS.

WARNING: This system is not designed to prevent contact with small or moving objects. The system is designed to provide a warning to assist the driver in detecting large stationary objects to avoid damaging the vehicle. The system may not detect smaller objects, particularly those close to the ground.

WARNING: Certain add-on devices such as large trailer hitches, bike or surfboard racks and any device that may block the normal detection zone of the RSS system may create false beeps.

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The RSS detects obstacles up to 6 feet (2 meters) from the rear bumper with a decreased coverage area at the outer corners of the bumper, (refer to the figures for approximate zone coverage areas). As you move closer to the obstacle, the rate of the tone increases. When the obstacle is less than 10 inches (25.0 cm) away, the tone will sound continuously. If the RSS detects a stationary or receding object further than 10 inches (25.0 cm) from the side of the vehicle, the tone will sound for only three seconds. Once the system detects an object approaching, the tone will sound again.

While receiving a warning, on some radios, the volume will be reduced to a predetermined level. After the warning goes away, the radio will return to the previous value. The RSS automatically turns on when the gearshift lever is placed in R (Reverse) and the ignition is on. A control in the message center allows the driver to disable the system, refer to Message center in the Instrument Cluster chapter for more information. Keep the RSS sensors (located on the rear bumper/fascia) free from snow, ice and large accumulations of dirt (do not clean the sensors with sharp objects). If the sensors are covered, it will affect the accuracy of the RSS. If your vehicle sustains damage to the rear bumper/fascia, leaving it misaligned or bent, the sensing zone may be altered causing inaccurate measurement of obstacles or false alarms.

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REARVIEW CAMERA SYSTEM (IF EQUIPPED) The rearview camera system located on the back door provides a video image, which appears in the rearview mirror or navigation screen (if equipped), of the area behind the vehicle. It adds assistance to the driver while reversing or reverse parking the vehicle.

To use the camera system, place the transmission in R (Reverse); an image will display on the left portion of the rearview mirror or on the navigation screen (if equipped). The area displayed on the screen may vary according to the vehicle orientation and/or road condition. • (1) Rear bumper • (2) Red zone • (3) Yellow zone • (4) Green zone • (5) Centerline of vehicle Always use caution while backing. Objects in the red zone are closest to your vehicle and objects in the green zone are further away. Objects are getting closer to your vehicle as they move from the green zone to the yellow or red zones. Use the side mirrors and rearview mirror to get better coverage on both sides and rear of the vehicle. Image delay if displayed through the rearview mirror: When shifting out of R (Reverse) and into any other gear, the image in the rearview mirror will remain on for a few seconds before it shuts off to assist in parking or trailer hookup. Image delay if displayed through the navigation screen: After shifting out of R (Reverse) and into any gear other than P (Park), the image in the navigation screen will remain until the vehicle speed reaches five mph (8 km/h), only if the rear camera delay feature is on, or until any navigation radio button is pressed.

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Note: The default setting for the rear camera delay is off. Press the “Settings” button found on the navigation screen (if equipped) to set the rear camera delay feature to on or off. When towing, the camera system will only see what is being towed behind the vehicle; this might not provide adequate coverage as it usually provides in normal operation and some objects might not be seen. The camera lens for the camera is located on the back door. Keep the lens clean so the video image remains clear and undistorted. Clean the lens with a soft, lint-free cloth and non-abrasive cleaner. Note: If the camera system image is not clear or seems distorted, it may be covered with water droplets, snow, mud or any other substance. If this occurs, clean the camera lens before using the camera system.

WARNING: The camera system is a reverse aid supplement device that still requires the driver to use it in conjunction with

the rearview mirror and the side mirrors for maximum coverage.

WARNING: Objects that are close to either corner of the bumper or under the bumper, might not be seen on the screen

due to the limited coverage of the camera system.

WARNING: Backup as slow as possible since higher speeds might limit your reaction time to stop the vehicle.

WARNING: Do not use the camera system with the backdoor open.

If the back end of the vehicle is hit or damaged, then check with your authorized dealer to have your rear video system checked for proper coverage and operation. Night time and dark area use At night time or in dark areas, the camera system relies on the reverse lamp lighting to produce an image. Therefore it is necessary that both reverse lamps are operating in order to get a clear image in the dark. If either of the lamps are not operating, stop using the camera system, at least in the dark, until the lamp(s) are replaced and functioning.

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the system inspected by your authorized dealer.

Servicing • If the image comes on while the vehicle is not in R (Reverse), have • If the image is not clear, then check if there is anything covering the lens such as dirt, mud, ice, snow, etc. If the image is still not clear after cleaning, have your system inspected by your authorized dealer.

BLIND SPOT MIRRORS (IF EQUIPPED) Blind spot mirrors have an integrated convex spotter mirror built into the upper outboard corner of the outside mirrors. They are designed to assist the driver by increasing visibility along the side of the vehicle. For more information on your side view mirrors, refer to Exterior mirrors in the Driver Controls chapter. Driving with blind spot mirrors Before a lane change, check the main mirror first, then check the blind spot mirror. If no vehicles are present in the blind spot mirror and the traffic in the adjacent lane is at a safe distance, signal that you are going to change lanes. Glance over your shoulder to verify traffic is clear, and carefully change lanes. When the approaching vehicle is at a distance, its image is small and near the inboard edge of the main mirror. As the vehicle approaches, the image becomes larger and begins to move outboard across the main mirror (1). As the vehicle approaches its image will transition from the main mirror and begin to appear in the blind spot mirror (2). As the vehicle leaves the blind spot mirror it will transition to the driver’s peripheral field of view (3).

WARNING: Objects in the blind spot mirror are closer than they appear.

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VEHICLE USED AS A STATIONARY POWER SOURCE Auxiliary equipment called power take-off or PTO, is often added to the engine or transmission to operate utility equipment. Examples include a wheel-lift for tow trucks, cranes, tools for construction or tire service and pumping fluids. PTO applications draw auxiliary horsepower from the powertrain, often while the vehicle is stationary. In this condition, there is limited cooling air flow through the radiator and around the vehicle that normally occurs when a vehicle is moving. The aftermarket PTO system installer, having the most knowledge of the final application, is responsible for determining whether additional chassis heat protection or powertrain cooling is required, and alerting the user to the safe and proper operation. Your vehicle is qualified for use as a stationary power source, within limits detailed in the Ford Truck Body Builders Layout Book, found at www.fleet.ford.com/truckbbas, and through the Ford Truck Body Builders Advisory Service. Gas engine vehicles are qualified for up to 10 minutes of continuous operation as a stationary power source, due to the potential for the normal venting of fuel vapors. Further consult your aftermarket PTO installer, since the duration of operation limit for the aftermarket PTO may be less than the vehicle is capable of.

DRIVING THROUGH WATER If driving through deep or standing water is unavoidable, proceed very slowly. Never drive through water that is higher than the bottom of the wheel rims (for cars) or the bottom of the hubs (for trucks).

When driving through water, traction or brake capability may be limited. Also, water may enter your engine’s air intake and severely damage your engine or your vehicle may stall. Driving through deep water where the transmission vent tube is submerged may allow water into the transmission and cause internal transmission damage. Once through the water, always dry the brakes by moving your vehicle slowly while applying light pressure on the brake pedal. Wet brakes do not stop the vehicle as quickly as dry brakes.

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ROADSIDE ASSISTANCE

Vehicles sold in the U.S. : Getting roadside assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: • 24-hours, seven days a week • for the coverage period listed on the Roadside Assistance Card

included in your Owner Guide portfolio.

responsibility)

supplied with a tire inflation kit)

Roadside assistance will cover: • a flat tire change with a good spare (except vehicles that have been • battery jump start • lock-out assistance (key replacement cost is the customer’s • fuel delivery – Independent Service Contractors, if not prohibited by state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel delivery service is limited to two no-charge occurrences within a 12-month period. • winch out – available within 100 feet (30.5 meters) of a paved or • towing – Ford and Lincoln eligible vehicles towed to an authorized dealer within 35 miles (56 km) of the disablement location or to the nearest authorized dealer. If a member requests to be towed to an authorized dealer more than 35 miles (56 km) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 miles (56 km).

county maintained road, no recoveries.

Trailers shall be covered up to $200 if the disabled eligible vehicle requires service at the nearest authorized dealer. If the trailer is disabled, but the towing vehicle is operational, the trailer does not qualify for any roadside services.

Vehicles sold in the U.S. : Using roadside assistance Complete the roadside assistance identification card and place it in your wallet for quick reference. In the United States, this card is found in the Owner Guide portfolio in the glove compartment. In Canada, the card is found in the Warranty Guide in the glove compartment.

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U.S. Ford vehicle customers who require Roadside Assistance, call 1-800-241-3673. If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount for towing to the nearest dealership within 35 miles (56 km). To obtain reimbursement information, U.S. Ford vehicle customers call 1-800-241-3673. Customers will be asked to submit their original receipts.

Vehicles sold in Canada : Getting roadside assistance Canadian customers who require roadside assistance, call 1–800–665–2006.

Vehicles sold in Canada : Using roadside assistance Complete the roadside assistance identification card and place it in your wallet for quick reference. In Canada, the card is found in the Warranty Guide in the glove box. Canadian Roadside coverage and benefits may differ from the U.S. coverage. Please refer to your Warranty Guide or visit our website at www.ford.ca for information on Canadian services and benefits. Canadian customers who need to obtain roadside information, call 1-800-665-2006 or visit our website at www.ford.ca.

HAZARD FLASHER CONTROL The hazard flasher is located on the steering column, just behind the steering wheel. The hazard flashers will operate when the ignition is in any position or if the key is not in the ignition. • Press the flasher control and all front and rear direction signals will flash. • Press the flasher control again to

turn them off.

Use it when your vehicle is disabled and is creating a safety hazard for other motorists. Note: With extended use, the flasher may run down your battery. 216

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FUEL PUMP SHUT-OFF (EXCEPT STRIPPED CHASSIS) In the event of a moderate to severe collision, this vehicle is equipped with a fuel pump shut-off feature that stops the flow of fuel to the engine. Not every impact will cause a shut-off. Should your vehicle shut off after a collision due to this feature, you may restart your vehicle by doing the following: 1. Turn the ignition switch to the off position. 2. Turn the ignition switch to the on position. In some instances the vehicle may not restart the first time you try to restart and may take one additional attempt.

WARNING: Failure to inspect and if necessary repair fuel leaks after a collision may increase the risk of fire and serious injury. Ford Motor Company recommends that the fuel system be inspected by an authorized dealer after any collision.

FUEL PUMP SHUT-OFF SWITCH (STRIPPED CHASSIS VEHICLES ONLY) This device stops the electric fuel pump from sending fuel to the engine when your vehicle has had a substantial jolt. After an accident, if the engine cranks but does not start, this switch may have been activated.

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The switch is located on a bracket above the brake pedal. To reset the switch: 1. Turn the ignition off. 2. Check the fuel system for leaks. 3. If no leaks are apparent, reset the switch by pushing in on the reset button. 4. Turn the ignition on. 5. Wait a few seconds and return the key to off. 6. Make another check for leaks.

FUSES AND RELAYS

Fuses If electrical components in the vehicle are not working, a fuse may have blown. Blown fuses are identified by a broken wire within the fuse. Check the appropriate fuses before replacing any electrical components. Note: Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage rating can cause severe wire damage and could start a fire.

15

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Standard fuse amperage rating and color

COLOR

Fuse rating

2A 3A 4A 5A 7.5A 10A 15A 20A 25A 30A 40A 50A 60A 70A 80A

Mini fuses

Grey Violet Pink Tan

Brown

Red Blue Yellow Natural Green

— — — — —

Standard

fuses

Grey Violet Pink Tan

Brown

Red Blue Yellow Natural Green

— — — — —

Maxi fuses

Cartridge

maxi fuses

Fuse link cartridge

— — — — — — —

Yellow

—

Green Orange

Red Blue Tan

Natural

— — — — — — — Blue

— — — — — — — Blue

Natural

Natural

Pink Green Red Yellow

—

Black

Pink Green Red Yellow Brown Black

Passenger compartment fuse panel The fuse panel is located to the left of the brake pedal and mounted onto the lower left cowl panel. Remove the fuse panel cover to access the fuses.

WARNING: Always disconnect the battery before servicing high current fuses.

If your vehicle is equipped with an auxiliary battery, disconnecting the primary under-hood battery DOES NOT remove power from all circuits. To remove a fuse use the fuse puller tool provided on the inside of the fuse panel cover.

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The fuses are coded as follows.

Fuse/Relay Location

Fuse Amp

Rating

10
11

220

30A 15A 15A 30A 10A

20A 10A 10A 15A 15A 10A

Protected Circuits

Not used (spare) Not used (spare) Not used (spare) Not used (spare) Passenger compartment fuse panel (SPDJB)/Brake-shift interlock Turn signal, Hazard, Stop lamps Left low beam Right low beam Courtesy lamps Switch illumination Not used (spare)

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Fuse/Relay Location

Fuse Amp

Rating

Protected Circuits

12
13
14
15
16
17
18
19
20

21
22
23
24
25
26
27
28
29
30
31
32
33
34
35

36

37

38
39

7.5A 5A 10A 10A 15A 20A 20A 25A 15A

15A 15A 15A 20A 10A 10A 20A 5A 5A 5A 10A 10A 10A 5A 10A

5A

10A

20A 20A

Not used (spare) Mirrors SYNC威, GPS module Satellite radio Not used (spare) Door locks Not used (spare) Not used (spare) Diagnostic connector (except stripped chassis) Not used (spare) Park lamps, License plate lamps High beams Horn (except stripped chassis) Demand lighting Cluster (except stripped chassis) Ignition switch feed Audio mute (start) Cluster (except stripped chassis) Not used (spare) Not used (spare) Restraints module Trailer brake controller Not used (spare) Reverse park aid, Rear video camera, Cutaway run/start Passive anti-theft system (PATS) RF module Climate control, Stripped chassis IP #1 run/start Not used (spare) Radio, Navigation

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Fuse/Relay Location

Fuse Amp

Rating

40
41

42
43
44

45

46

47

48

20A 15A

10A 10A 10A

5A

7.5A

30A circuit

breaker Relay

Protected Circuits

Amplifier Radio, Switch illumination, Reverse camera mirror, Automatic dimming rear view mirror Upfitter switch Stripped chassis IP connector #1
Auxiliary battery relay/Trailer tow battery charger relay Wipers, Stripped chassis Engine connector 3
Passenger airbag deactivation indicator (PADI) Windows accessory delay

Delayed accessory

Power distribution box The power distribution box is located in the engine compartment. The power distribution box contains high-current fuses that protect your vehicle’s main electrical systems from overloads.

WARNING: Always disconnect the battery before servicing high current fuses.

WARNING: To reduce risk of electrical shock, always replace the cover to the Power Distribution Box before reconnecting the

battery or refilling fluid reservoirs.

If your vehicle is equipped with an auxiliary battery, disconnecting the primary under-hood battery DOES NOT remove power from all circuits. If the battery has been disconnected and reconnected, refer to the Battery section of the Maintenance and Specifications chapter.

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The high-current fuses are coded as follows.

Fuse/Relay Location

Fuse Amp

Rating

Protected Circuits

10
11
12

13
14
15

16

HC Micro Relay Powertrain control module (PCM) HC Micro Relay Starter solenoid HC Micro Relay Wiper HC Micro Relay Trailer tow battery charge HC Micro Relay Fuel pump HC Micro Relay Trailer tow park lamp HC Micro Relay Upfitter #4
HC Micro Relay Upfitter #3
HC Micro Relay Modified vehicle and stripped

— —

40A**

30A** 40A** 40A**

50A**

chassis run/start Not used Not used Modified vehicle and stripped chassis run/start Starter solenoid relay Run start relay Modified vehicle and stripped chassis battery Auxiliary A/C blower

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Fuse/Relay Location

17

18

19
20
21
22
23
24
25
26
27
28
29
30
31
32
33

34
35
36
37
38

39
40
41
42

43

Fuse Amp

Rating 50A**

30A**

30A** 30A**

— —

G8VA relay G8VA relay

Protected Circuits

Trailer tow battery charge, Trailer tow park feed Electric trailer brake, Trailer brake controller Upfitter #1
Upfitter #2
Not used Not used A/C clutch Horn relay (stripped chassis)

— —

20A* 10A* 10A* 10A* 50A** 40A**

HC Micro relay Run/start Not used Not used Back up lamp A/C clutch Brake on/off (BOO) switch Cluster battery (stripped chassis) Blower motor Anti-lock brake system (ABS) pump Stripped chassis horn PCM relay Ignition switch (stripped chassis) Trailer tow stop — left turn signal Trailer tow stop — right turn signal Back up lamp Blower motor Not used Diagnostic connector (stripped chassis) Fuel pump

G8VA relay G8VA relay

G8VA relay ISO relay

20A** 40A** 20A**

15A*

20A*

—

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44
45
46

47
48
49
50
51
52

53
54
55
56
57
58
59
60

61
62
63
64
65
66
67
68
69
70
71

Roadside Emergencies

Fuse Amp

Protected Circuits

Rating 10A* 15A* 10A*

40A** 20A** 30A**

—

20A** 10A*

10A* 10A*

— —

20A* 15A*

— —

—

Upfitter #3
Upfitter #4
PCM keep alive power, Canister vent, PCM relay coil ABS coil Trailer tow stop lamp/turn signal Wiper motor Not used Cutaway Stripped chassis and modified vehicle run/start relay coil ABS run/start feed Fuel pump relay coil Not used Not used Trailer tow park lamp Trailer tow backup lamp Not used One touch integrated start (OTIS) (diode) Auxiliary battery (diode)

HC Micro relay Upfitter #2

30A**

—

20A** 20A** 20A** 50A**

—

30A**

—

Trailer tow battery charge Not used Power point 2 (glove box) Power point 3 (left-hand B-pillar) Power point 1 (instrument panel) Modified vehicle Not used Stripped chassis Not used

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Fuse/Relay Location

72
73
74
75

76

77

78
79
80

81
82
83
84
85

Fuse Amp

Protected Circuits

Rating 20A**

—

30A** 20A*

20A*

10A*

15A* 10A* 10A*

— — — —

Cigar lighter Not used Power seat Vehicle power (VPWR) 1, PCM power VPWR 2, PCM – emission related powertrain components VPWR 3, PCM – general powertrain components VPWR 4, Fuel pump relay coil VPWR 5, Transmission Cluster run/start (stripped chassis) Not used Not used Fuel pump (diode) Not used

HC Micro relay Upfitter #1

* Mini fuses ** A1S fuses

CHANGING THE TIRES If you get a flat tire while driving, do not apply the brake heavily. Instead, gradually decrease your speed. Hold the steering wheel firmly and slowly move to a safe place on the side of the road. Note: If your vehicle is equipped with the tire pressure monitoring system (TPMS), the indicator light will illuminate when the spare tire is in use. To restore the full functionality of the monitoring system, all road wheels equipped with tire pressure monitoring sensors must be mounted on the vehicle. If your vehicle is equipped with TPMS, have a flat serviced by an authorized dealer in order to prevent damage to the TPMS sensors, refer to Tire pressure monitoring system (TPMS) in the Tires, Wheels and Loading chapter. Replace the spare tire with a road tire as soon as possible. During repairing or replacing of the flat tire, have the authorized dealer inspect the TPMS sensor for damage. 226

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WARNING: The use of tire sealants may damage your tire pressure monitoring system (TPMS) and should not be used.

However, if you must use a sealant, the TPMS sensor and valve stem on the wheel must be replaced by an authorized Ford dealer.

WARNING: Refer to Tire pressure monitoring system (TPMS) in the Tires, Wheels and Loading chapter for important

information. If the tire pressure monitor sensor becomes damaged, it will no longer function.

Dissimilar spare tire/wheel information

WARNING: Failure to follow these guidelines could result in an increased risk of loss of vehicle control, injury or death.

If you have a dissimilar spare tire/wheel, then it is intended for temporary use only. This means that if you need to use it, you should replace it as soon as possible with a road tire/wheel that is the same size and type as the road tires and wheels that were originally provided by Ford. If the dissimilar spare tire or wheel is damaged, it should be replaced rather than repaired. A dissimilar spare tire/wheel is defined as a spare tire and/or wheel that is different in brand, size or appearance from the road tires and wheels and can be one of three types: 1. T-type mini-spare: This spare tire begins with the letter “T” for tire size and may have “Temporary Use Only” molded in the sidewall 2. Full-size dissimilar spare with label on wheel: This spare tire has a label on the wheel that states: “THIS TIRE AND WHEEL FOR TEMPORARY USE ONLY” When driving with one of the dissimilar spare tires listed above, do not: • Exceed 50 mph (80 km/h) • Load the vehicle beyond maximum vehicle load rating listed on the • Tow a trailer • Use snow chains on the end of the vehicle with the dissimilar spare • Use more than one dissimilar spare tire at a time

Safety Compliance Label

tire

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tire/wheel

The usage of a full-size dissimilar spare tire/wheel can lead to impairment of the following: • Handling, stability and braking performance • Comfort and noise • Ground clearance and parking at curbs • Winter weather driving capability • Wet weather driving capability • All-wheel driving capability (if applicable) • Load leveling adjustment (if applicable) When driving with the full-size dissimilar spare tire/wheel additional caution should be given to: • Towing a trailer • Driving vehicles equipped with a camper body • Driving vehicles with a load on the cargo rack Drive cautiously when using a full-size dissimilar spare tire/wheel and seek service as soon as possible. 228

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Full-size matching spare tire/wheel information This spare tire/wheel will match the road tire/wheel. When driving with the full size matching spare tire/wheel, do not exceed 70 mph (113 km/h). It is intended for temporary use only. This means if you need to use it, you should replace it as soon as possible.

Stopping and securing your vehicle 1. Park on a level surface. 2. Activate the warning flashers. 3. Place the gearshift in P (Park). 4. Apply the parking brake and turn the engine off.

Spare tire information The spare tire for your vehicle is stowed under the rear of your vehicle (except cutaway and stripped chassis models). To remove the spare tire: 1. Open the rear doors and remove the thumb screw and anti-theft bracket. If finger pressure will not remove the thumb screw, use the lug wrench to loosen the screw. 2. Remove the access plug under the left door.

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3. Remove the jack handle from the right side compartment and insert the tip of the jack handle through the access hole and into the tube. 4. Turn the jack handle counterclockwise until the cable is slack and the tire can be slid from under the vehicle. 5. Remove the retainer from the spare tire. To stow the cable retainer with the spare removed, turn the jack handle clockwise until all slack is removed.

Tire change procedure

WARNING: To help prevent the vehicle from moving when you change a tire, be sure the parking brake is set, then block (in

both directions) the wheel that is diagonally opposite (other side and end of the vehicle) to the tire being changed.

WARNING: If the vehicle slips off the jack, you or someone else could be seriously injured.

WARNING: Do not attempt to change a tire on the side of the vehicle close to moving traffic. Pull far enough off the road to

avoid the danger of being hit when operating the jack or changing the wheel.

Note: Passengers should not remain in the vehicle when the vehicle is being jacked. 1. Block the wheel that is diagonally opposite the tire you are changing. On E-450 vehicles, the parking brake is on the transmission. Therefore, the vehicle will not be prevented from moving when a rear wheel is lifted, even if the parking brake is applied. Be sure to block both directions of the wheel that is diagonally opposite to the wheel that is being lifted.

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2. Remove the spare tire and jack from the storage location. • The jack is located in the rear

right-hand side of the cargo area.

3. Remove any wheel trim. Insert the tapered end of the lug nut wrench behind wheel covers or hubcaps and twist off. 4. Loosen the wheel nut by pulling up on the handle of the lug nut wrench about one-half turn (counterclockwise). Do not remove the wheel lug nuts until you raise the tire off the ground.

WARNING: When one of the rear wheels is off the ground, the transmission alone will not prevent the vehicle from moving or

slipping off the jack, even if the transmission is in P (Park).

Replacing the tire 1. Assemble the jack handle sections together and lock into the jack. Use the jack handle to slide the jack under the vehicle.

WARNING: To lessen the risk of personal injury, do not put any part of your body under the vehicle while changing a tire. Do not

start the engine when your vehicle is on the jack. The jack is only meant for changing the tire.

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2. Position the jack to raise the front or rear wheel. • Never use the front or rear

differential as a jacking point.

Rear axle jacking points - All models except E-350 Dual Rear Wheel (DRW) and E-450:

Rear axle jacking points - E-350
Dual Rear Wheel (DRW) and E-450:

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Front axle jacking points: Place the jack under the pin on the front surface of the front axle. Do not place the jack under or on the steering linkage. 3. Raise the jack until the wheel is completely off the ground. (Turn jack handle clockwise if your vehicle is equipped with a screw-type jack or pump the jack if equipped with a hydraulic jack.) 4. Remove the lug nuts with the lug nut wrench. 5. Replace the flat tire with the spare tire.

If your vehicle has single rear wheels, thread the lug nuts on the studs with the beveled face toward the wheel. If your vehicle has dual rear wheels, thread the two element swiveling lug nuts on the studs with the flange facing toward the wheel. 6. Use the lug nut wrench to screw the lug nut snugly against the wheel. 7. Lower the vehicle by turning the jack handle counterclockwise. 8. Remove the jack and fully tighten the lug nuts in the following pattern (Refer to Wheel lug nut torque specifications later in this chapter for the proper lug nut torque specification):

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WARNING: Never use wheels or lug nuts different

than the original equipment as this could damage the wheel or mounting system. This damage could allow the wheels to come off while the vehicle is being driven.

9. Install any wheel covers, ornaments or hub caps. Make sure they are snapped in place. 10. Stow the jack, handle and lug wrench. 11. Unblock the wheels. Stowing the flat/spare tire Note: Failure to follow spare tire stowage instructions may result in failure of cable or loss of spare tire. 1. Lay the tire on the ground with the valve stem facing in the direction specified on the Tire Changing Instructions located with the jack hardware. 2. Slide the wheel partially under the vehicle and install the retainer through the wheel center. Pull on the cable to align the components at the end of the cable. 3. Turn the jack handle clockwise until the tire is raised to its stowed position underneath the vehicle. The effort to turn the jack handle increases significantly and the spare tire carrier ratchets or slips when the tire is raised to the maximum tightness. Tighten to the best of your ability, to the point where the ratchet/slip occurs, if possible. The spare tire carrier will not allow you to overtighten. If the spare tire carrier ratchets or slips with little effort, take the vehicle to your authorized dealer for assistance at your earliest convenience.

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4. Check that the tire lies flat against the frame and is properly tightened. Try to push or pull, then turn the tire to be sure it will not move. Loosen and retighten, if necessary. Failure to properly stow the spare tire may result in failure of the winch cable and loss of the tire. 5. Repeat this tightness check procedure when servicing the spare tire pressure (every six months, as per your scheduled maintenance information), or at any time that the spare tire is disturbed through service of other components. 6. If removed, install the spare tire lock (if equipped) into the bumper drive tube with the spare tire lock key (if equipped) and jack handle.

WHEEL LUG NUT TORQUE SPECIFICATIONS On vehicles equipped with single rear wheels, retighten the lug nuts to the specified torque at 100 miles (160 km) after any wheel disturbance (tire rotation, changing a flat tire, wheel removal, etc.). On vehicles equipped with dual rear wheels, retighten the wheel lug nuts to the specified torque at 100 miles (160 km), and again at 500 miles (800 km) of new vehicle operation and after any wheel disturbance (tire rotation, changing a flat tire, wheel removal, etc.).

Bolt size and wheel

lug nut type

Wheel lug nut torque*

N•m 200

ft-lb 150

140

9/16 x 18 conical lug nut 9/16 x 18 two-piece lug nut * Torque specifications are for nut and bolt threads free of dirt and rust. Use only Ford recommended replacement fasteners. On all two-piece flat wheel nuts, apply one drop of motor oil between the flat washer and the nut. Do not apply motor oil to the wheel nut threads or the wheel stud threads.

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WARNING: When a wheel is installed, always remove any corrosion, dirt or foreign materials present on the mounting

surfaces of the wheel or the surface of the wheel hub, brake drum or brake disc that contacts the wheel. Ensure that any fasteners that attach the rotor to the hub are secured so they do not interfere with the mounting surfaces of the wheel. Installing wheels without correct metal-to-metal contact at the wheel mounting surfaces can cause the wheel nuts to loosen and the wheel to come off while the vehicle is in motion, resulting in loss of control.

Note: Inspect the wheel pilot hole prior to installation. If there is visible corrosion in wheel pilot hole, remove loose particles by wiping with clean rag and apply grease. Apply grease only to the wheel pilot hole surface by smearing a “dime” (1 square cm) sized glob of grease around the wheel pilot surface (1) with end of finger. DO NOT apply grease to lugnut/stud holes or wheel-to-brake surfaces.

JUMP STARTING

WARNING: The gases around the battery can explode if exposed to flames, sparks, or lit cigarettes. An explosion could

result in injury or vehicle damage.

WARNING: Batteries contain sulfuric acid which can burn skin, eyes and clothing, if contacted.

Do not attempt to push-start your automatic transmission vehicle. Automatic transmissions do not have push-start capability. Attempting to push-start a vehicle with an automatic transmission may cause transmission damage.

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Preparing your vehicle When the battery is disconnected or a new battery is installed, the automatic transmission must relearn its shift strategy. As a result, the transmission may have firm and/or soft shifts. This operation is considered normal and will not affect function or durability of the transmission. Over time, the adaptive learning process will fully update transmission operation. 1. Use only a 12–volt supply to start your vehicle. 2. Do not disconnect the battery of the disabled vehicle as this could damage the vehicle’s electrical system. 3. Park the booster vehicle close to the hood of the disabled vehicle making sure the two vehicles do not touch. Set the parking brake on both vehicles and stay clear of the engine cooling fan and other moving parts. 4. Check all battery terminals and remove any excessive corrosion before you attach the battery cables. Ensure that vent caps are tight and level. 5. Turn the heater fan on in both vehicles to protect from any electrical surges. Turn all other accessories off.

Connecting the jumper cables Note: In the illustration, the vehicle on the bottom is used to designate the assisting (boosting) battery.

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1. Connect the positive (+) jumper cable to the positive (+) terminal of the discharged battery. 2. Connect the other end of the positive (+) cable to the positive (+) terminal of the assisting battery. 3. Connect the negative (-) cable to the negative (-) terminal of the assisting battery. 4. Make the final connection of the negative (-) cable to an exposed metal part of the stalled vehicle’s engine, away from the battery and the carburetor/fuel injection system.

–

–

Note: Do not attach the negative (-) cable to fuel lines, engine rocker covers, the intake manifold or electrical components as grounding points.

WARNING: Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped. A spark may

cause an explosion of the gases that surround the battery.

Ensure that the cables are clear of fan blades, belts, moving parts of both engines, or any fuel delivery system parts.

Jump starting 1. Start the engine of the booster vehicle and run the engine at moderately increased speed. 2. Start the engine of the disabled vehicle. 3. Once the disabled vehicle has been started, run both engines for an additional three minutes before disconnecting the jumper cables.

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Removing the jumper cables Remove the jumper cables in the reverse order that they were connected. Note: In the illustration, the vehicle on the bottom is used to designate the assisting (boosting) battery. 1. Remove the jumper cable from the ground metal surface. 2. Remove the jumper cable on the negative (-) terminal of the booster vehicle’s battery. 3. Remove the jumper cable from the positive (+) terminal of the booster vehicle’s battery. 4. Remove the jumper cable from the positive (+) terminal of the disabled vehicle’s battery.

D1

–

–

After the disabled vehicle has been started and the jumper cables removed, allow it to idle for several minutes so the engine computer can relearn its idle conditions.

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WRECKER TOWING

If you need to have your vehicle towed, contact a professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider. Ford recommends your vehicle be towed with a wheel lift or flatbed. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. If your vehicle is equipped with an air dam and must be towed from the front, it is recommended that your vehicle be towed by wheel lift or flatbed equipment to prevent damage to the air dam. If the vehicle is towed by other means or incorrectly, vehicle damage may occur. Ford Motor Company produces a towing manual for all authorized tow truck operators. Have your tow truck operator refer to this manual for proper hook-up and towing procedures for your vehicle.

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Emergency towing In case of a roadside emergency with a disabled vehicle (without access to wheel dollies, car hauling trailer, or flatbed transport vehicle) your vehicle (regardless of transmission powertrain configuration) can be flat towed (all wheels on the ground) under the following conditions: • Vehicle is facing forward so that it is being towed in a forward • Place the transmission in N (Neutral). Refer to Brake-shift interlock in the Driving chapter for specific instructions if you cannot move the gear shift lever into N (Neutral).

direction.

• Maximum speed is not to exceed 35 mph (56 km/h). • Maximum distance is 50 miles (80 km).

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GETTING THE SERVICES YOU NEED Warranty repairs to your vehicle must be performed by an authorized dealer. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction. Please note that certain warranty repairs require special training and/or equipment, so not all authorized dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another authorized dealer. A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft威 parts, or remanufactured or other parts that are authorized by Ford.

Away from home If you are away from home when your vehicle needs service, contact the Ford Customer Relationship Center or use the online resources listed below to find the nearest authorized dealer. In the United States: Mailing Address Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
Telephone 1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952
Online Additional information and resources are available online at www.genuineservice.com. • U.S. dealer locator by Dealer Name, City/State, or Zip Code • Owner Guides • Maintenance Schedules • Recalls • Ford Extended Service Plans • Ford Genuine Accessories • Service specials and promotions. 242

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In Canada: Mailing Address (Ford vehicles) Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone 1-800-565-3673 (FORD) Online www.ford.ca Mailing Address (Lincoln vehicles) Lincoln Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone 1-800-387-9333
Online www.lincolncanada.com Away from home–motorhome service If you own a motorhome built on a Ford Chassis and are away from home when your vehicle needs service, or if you need more help than the authorized dealer could provide, after following the steps above, contact the Ford Motorhome Customer Assistance Center to find an authorized dealer or service location to help you. In the United States and Canada: Ford Motorhome Customer Assistance Center 900 N. Lake Havasu Avenue Lake Havasu City, AZ 86403
1-800-444-3311
Open 365/24/7
In order to help service your motorhome vehicle, please have the following information available when contacting the Motorhome Customer Assistance Center: • telephone number where you can be reached • vehicle location (city and state) • year and make of your vehicle • date of vehicle purchase

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Customer Assistance • current odometer reading • vehicle identification number (VIN) Additional Assistance If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing authorized dealer. 2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies, please contact the Ford Customer Relationship Center In order to help you serve you better, please have the following information available when contacting a Customer Relationship Center: • Vehicle Identification Number (VIN) • Your telephone number (home and business) • The name of the authorized dealer and city where located • The vehicle’s current odometer reading In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states. In the United States, a warranty dispute must be submitted to the BBB AUTO LINE before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws.

IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle. 244

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California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18 months of ownership of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs first: 1. Two or more repair attempts are made on the same non-conformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR 3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time) In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126
You are required to submit your warranty dispute to BBB AUTO LINE before asserting in court any rights or remedies conferred by California Civil Code Section 1793.22(b). You are also required to use BBB AUTO LINE before exercising rights or seeking remedies created by the Federal Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek redress by pursuing rights and remedies not created by California Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is not required by those statutes.

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined earlier in this chapter in the Getting the services you need section, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts – mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement is not reached during mediation or you do not want to participate in mediation, and if your claim is eligible, you may

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participate in the arbitration process. An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing. Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file your claim with the BBB. You are not bound by the decision, and may reject the decision and proceed to court where all findings of the BBB Auto Line dispute, and decision, are admissible in the court action. Should you choose to accept the BBB AUTO LINE decision, Ford is then bound by the decision, and must comply with the decision within 30 days of receipt of your acceptance letter. BBB AUTO LINE Application: Using the information provided below, please call or write to request a program application. You will be asked for your name and address, general information about your new vehicle, information about your warranty concerns, and any steps you have already taken to try to resolve them. A Customer Claim Form will be mailed that will need to be completed, signed and returned to the BBB along with proof of ownership. Upon receipt, the BBB will review the claim for eligibility under the Program Summary Guidelines. You can get more information by calling BBB AUTO LINE at 1-800-955-5100, or writing to: BBB AUTO LINE 4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford Motor Company Customer Relationship Center at 1-800-392-3673. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at any time without notice and without obligation.

UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

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The CAMVAP program is a straight forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings. In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding on both you and Ford of Canada. CAMVAP services are available in all Canadian territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685 or visit www.camvap.ca.

GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact a regional office or owner relations/customer relationship office. The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company/Ford of Canada is not responsible for any damage caused by use of improper fuel. Using leaded fuel may also result in difficulty importing your vehicle back into the U.S. If your vehicle must be serviced while you are traveling or living in Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands, Central America, the Caribbean, and Israel, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY FORD EXPORT OPERATIONS & GLOBAL INITIATIVES 1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A. Telephone: (313) 594-4857

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For customers in Guam, the Commonwealth of the Northern Mariana Islands (CNMI), America Samoa, and the U.S. Virgin Islands, please feel free to call our Toll-Free Number: (800) 841-FORD (3673). FAX: (313) 390-0804
Email: [email protected] If your vehicle must be serviced while you are traveling or living in Puerto Rico, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: Ford International Business Development Inc. Customer Relationship Center P.O. Box 11957
Caparra Heights Station San Juan, Puerto Rico 00922-1957
Telephone: (800) 841-FORD (3673) FAX: (313) 390-0804
Email: [email protected] www.ford.com.pr If your vehicle must be serviced while you are traveling or living in the Middle East, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: Ford Middle East Customer Relationship Center P.O. Box 21470
Dubai, United Arab Emirates Telephone: +971 4 3326084
Toll-Free Number for the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number for Kuwait: 24810575
FAX: +971 4 3327299
Email: [email protected] www.me.ford.com If you buy your vehicle in North America and then relocate to any of the above locations, register your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations & Global Growth Initiatives by emailing [email protected]. If you are in another foreign country, contact the nearest authorized dealer. If the authorized dealer employees cannot help you, they can direct you to the nearest Ford affiliate office. Customers in the U.S. should call 1-800-392-3673.

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ORDERING ADDITIONAL OWNER’S LITERATURE To order the publications in this portfolio, contact Helm, Incorporated at: HELM, INCORPORATED P.O. Box 07150
Detroit, Michigan 48207
Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST Helm, Incorporated can also be reached by their website: www.helminc.com. (Items in this catalog may be purchased by credit card, check or money order.)

Obtaining a French Owner’s Guide French Owner’s Guides can be obtained from your authorized dealer or by contacting Helm, Incorporated using the contact information listed previously in this section.

REPORTING SAFETY DEFECTS (U.S. ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1–888–327–4236 (TTY: 1–800–424–9153); go to http://www.safercar.gov; or write to: Administrator 1200 New Jersey Avenue, Southeast Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from http://www.safercar.gov.

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REPORTING SAFETY DEFECTS (CANADA ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada, using their toll-free number: 1–800–333–0510, or online at: https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/PCDB-BDPP/Index.aspx.

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Cleaning

WASHING THE EXTERIOR Wash your vehicle regularly with cool or lukewarm water and a neutral pH shampoo, such as Motorcraft威 Detail Wash (ZC-3-A), which is available from your authorized dealer. • Never use strong household detergents or soap, such as dish washing

or laundry liquid. These products can discolor and spot painted surfaces.

strong, direct sunlight.

• Never wash a vehicle that is “hot to the touch” or during exposure to • Always use a clean sponge or car wash mitt with plenty of water for • Dry the vehicle with a chamois or soft terry cloth towel in order to • It is especially important to wash the vehicle regularly during the

eliminate water spotting.

best results.

winter months, as dirt and road salt are difficult to remove and cause damage to the vehicle. • Immediately remove items such as gasoline, diesel fuel, bird droppings and insect deposits because they can cause damage to the vehicle’s paintwork and trim over time. Use Motorcraft威 Bug and Tar Remover (ZC-42), which is available from your authorized dealer. • Remove any exterior accessories, such as antennas, before entering a • Suntan lotions and insect repellents can damage any painted surface; if these substances come in contact with your vehicle, wash off as soon as possible.

• If your vehicle is equipped with running boards, do not use rubber, plastic and vinyl protectant products on the running board surface, as the area may become slippery.

car wash.

shampoo, such as Motorcraft威 Detail Wash (ZC-3-A).

Exterior chrome • Wash the vehicle first, using cool or lukewarm water and a neutral pH • Use Motorcraft威 Custom Bright Metal Cleaner (ZC-15), available from your authorized dealer. Apply the product as you would a wax to clean bumpers and other chrome parts; allow the cleaner to dry for a few minutes, then wipe off the haze with a clean, dry rag. • Never use abrasive materials such as steel wool or plastic pads

as they can scratch the chrome surface.

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WAXING • Wash the vehicle first. • Use a quality wax that does not contain abrasives. • Do not allow paint sealant to come in contact with any non-body (low-gloss black) colored trim, such as grained door handles, roof racks, bumpers, side moldings, mirror housings or the windshield cowl area. The paint sealant will “gray” or stain the parts over time.

• Do not allow paint sealant to come in contact with the sliding door

electrical contact switches. Paint sealant or other contaminants could interfere with the proper operation of the power locks or radio speakers. If necessary, clean the contacts with Motorcraft威 Bug and Tar Remover (ZC-42) to remove any sealant. Do not use any abrasives on the contact surfaces.

spots, road salt and industrial fallout before repairing paint chips.

PAINT CHIPS Your authorized dealer has touch-up paint to match your vehicle’s color. Take your color code (printed on a sticker in the driver’s door jamb) to your authorized dealer to ensure you get the correct color. • Remove particles such as bird droppings, tree sap, insect deposits, tar • Always read the instructions before using the products. ALUMINUM WHEELS AND WHEEL COVERS Aluminum wheels and wheel covers are coated with a clearcoat paint finish. In order to maintain their shine: • Clean weekly with Motorcraft威 Wheel and Tire Cleaner, which is available from your authorized dealer. Heavy dirt and brake dust accumulation may require agitation with a sponge. Rinse thoroughly with a strong stream of water.

• Never apply any cleaning chemical to hot or warm wheel rims or • Some automatic car washes may cause damage to the finish on your wheel rims or covers. Industrial-strength (heavy-duty) cleaners, or cleaning chemicals, in combination with brush agitation to remove brake dust and dirt, could wear away the clearcoat finish over time.

• Do not use hydrofluoric acid-based or high caustic-based wheel • To remove tar and grease, use Motorcraft威 Bug and Tar Remover ,

cleaners, steel wool, fuels or strong household detergent.

covers.

available from your authorized dealer.

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ENGINE Engines are more efficient when they are clean because grease and dirt buildup keep the engine warmer than normal. When washing: • Take care when using a power washer to clean the engine. The high-pressure fluid could penetrate the sealed parts and cause damage. • Do not spray a hot engine with cold water to avoid cracking the • Spray Motorcraft威 Engine Shampoo and Degreaser (ZC-20) on all parts that require cleaning and pressure rinse clean. In Canada, use Motorcraft威 Engine Shampoo (CXC-66-A). • Cover the highlighted areas to prevent water damage when cleaning

engine block or other engine components.

the engine.

• Never wash or rinse the engine while it is hot or running; water in the • Never wash or rinse any ignition coil, spark plug wire or spark plug

running engine may cause internal damage.

well, or the area in and around these locations.

PLASTIC (NON-PAINTED) EXTERIOR PARTS Use only approved products to clean plastic parts. These products are available from your authorized dealer. • For routine cleaning, use Motorcraft威 Detail Wash (ZC-3-A). • If tar or grease spots are present, use Motorcraft威 Bug and Tar

Remover (ZC-42).

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2011 Econoline (eco) Owners Guide, 3rd Printing USA (fus)

Cleaning

WINDOWS AND WIPER BLADES The windshield, rear and side windows and the wiper blades should be cleaned regularly. If the wipers do not wipe properly, substances on the vehicle’s glass or the wiper blades may be the cause. These may include hot wax treatments used by commercial car washes, water repellent coatings, tree sap, or other organic contamination; these contaminants may cause squeaking or chatter noise from the blades, and streaking and smearing of the windshield. To clean these items, follow these tips: