2005 Ford E 150 Owners Manual

20000
(9072)

10000 (4536)

60 (5.52)

E-450 Cutaway (176” wheelbase) (14050 GVWR)

6.8L

4.56

20000
(9072)

10000 (4536)

60 (5.52)

E-450 Stripped Chassis (158” wheelbase) (14050 GVWR)

6.8L

4.56

18500
(8391)

10000 (4536)

60 (5.52)

E-450 Stripped Chassis (176” wheelbase) (14050 GVWR)

6.8L

4.56

18500
(8391)

10000 (4536)

60 (5.52)

Maximum trailer weight for all cutaway (E-350 and E-450) vehicles must be calculated by subtracting the weight of the vehicle (including incomplete vehicle weight and payload which includes second unit body weight, cargo and passengers) from the GCW. Otherwise, maximum trailer weight is 10,000 lb. (4536 kg). For high altitude operation reduce GCWR by 2% per 1,000 ft. (300
meters) elevation. To determine the maximum trailer weight designed for your particular vehicle as equipped, follow the section Calculating the load your vehicle can tow/carry earlier in this chapter. Your vehicle’s load capacity is designated by weight, not by volume, so you cannot necessarily use all available space when loading a vehicle. Distribute the load so that only 10–15% of the total is on the tongue. Tie down the load so that it does not shift and change the weight on the hitch.

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Towing a trailer places an additional load on your vehicle’s engine, transmission, axle, brakes, tires and suspension. Inspect these components carefully after any towing operation. Note: Do not exceed the GVWR or the GAWR specified on the certification label.

Towing trailers beyond the maximum recommended gross trailer weight exceeds the limit of the vehicle and could result in

engine damage, transmission damage, structural damage, loss of vehicle control, vehicle rollover and personal injury.

Preparing to tow Use the proper equipment for towing a trailer and make sure it is properly attached to your vehicle. See your dealer or a reliable trailer dealer if you require assistance.

Hitches Do not use or install hitches that clamp onto the bumper or to the axle. Underbody hitches are acceptable if installed properly.

Safety chains Always connect the trailer’s safety chains to the frame or hook retainers of the vehicle hitch. To connect the trailer’s safety chains, cross the chains under the trailer tongue and allow slack for turning corners. If you use a rental trailer, follow the instructions that the rental agency gives to you. Do not attach safety chains to the bumper.

Trailer brakes Electric brakes and manual, automatic or surge-type trailer brakes are safe if installed properly and adjusted to the manufacturer’s specifications. The trailer brakes must meet local and Federal regulations.

Do not connect a trailer’s hydraulic brake system directly to your vehicle’s brake system. Your vehicle may not have enough

braking power and your chances of having a collision greatly increase.

The braking system of the tow vehicle is rated for operation at the GVWR not GCWR.

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Tires, Wheels and Loading

Trailer lamps Trailer lamps are required on most towed vehicles. Make sure all running lights, brake lights, turn signals and hazard lights are working. See your dealer or trailer rental agency for proper instructions and equipment for hooking up trailer lamps.

Using a step bumper (if equipped) The rear bumper is equipped with an integral hitch and only requires a ball with a one inch (25.4 mm) shank diameter. The bumper has a 5,000
lb. (2,270 kg) trailer weight and 500 lb. (227 kg) tongue weight capacity. If it is necessary to relocate the trailer hitch ball position, a frame-mounted trailer hitch must be installed.

in transmission cooling.

Driving while you tow When towing a trailer: • Turn off the speed control. The speed control may shut off automatically when you are towing on long, steep grades. • Do not exceed 50 mph (80 km/h) for the first 500 miles (800 km) of towing and do not perform fast accelerations from a stop during this time. • Consult your local motor vehicle speed regulations for towing a trailer. • To eliminate excessive shifting, use a lower gear. This will also assist • Anticipate stops and brake gradually. When descending long, steep downhill grades, always use a lower gear to provide engine braking to save wear on brakes. Use Drive (Overdrive OFF) on moderately steep hills, Second (2) on steep hills, and First (1) on very steep hills. Do not apply your brakes continuously, as they may overheat and become less effective. Servicing after towing If you tow a trailer for long distances, your vehicle will require more frequent service intervals. Refer to your scheduled maintenance information for more information.

Trailer towing tips • Practice turning, stopping and backing up before starting on a trip to get the feel of the vehicle trailer combination. When turning, make wider turns so the trailer wheels will clear curbs and other obstacles.

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Tires, Wheels and Loading

weight.

• Allow more distance for stopping with a trailer attached. • The trailer tongue weight should be 10–15% of the loaded trailer • If you will be towing a trailer frequently in hot weather, hilly conditions, at GCW, or any combination of these factors, consider refilling your rear axle with synthetic gear lube. Refer to the Maintenance and specifications chapter for the lubricant specification.

the rear axle lube

• Do not tow a trailer for the first 500 miles (800 km) after changing • Do not exceed 50 mph (80 km/h) for the first 500 miles (800 km) of towing and do not perform and fast accelerations from a stop during this time.

• After you have traveled 50 miles (80 km), thoroughly check your • When stopped in traffic for long periods of time in hot weather, place

hitch, electrical connections and trailer wheel lug nuts.

the gearshift in P (Park) and increase idle speed. This aids engine cooling and air conditioner efficiency. • Vehicles with trailers should not be parked on a grade. If you must

park on a grade, place wheel chocks under the trailer’s wheels.

Launching or retrieving a boat Disconnect the wiring to the trailer before backing the trailer into the water. Reconnect the wiring to the trailer after the trailer is removed from the water. When backing down a ramp during boat launching or retrieval: • do not allow the static water level to rise above the bottom edge of • do not allow waves to break higher than 6 inches (15 cm) above the

the rear bumper.

bottom edge of the rear bumper.

Exceeding these limits may allow water to enter vehicle components: • causing internal damage to the components. • affecting driveability, emissions and reliability. Replace the rear axle lubricant any time the axle has been submerged in water. Rear axle lubricant quantities are not to be checked or changed unless a leak is suspected or repair required.

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RECREATIONAL TOWING (ALL WHEELS ON THE GROUND) An example of recreational towing would be towing your vehicle on a trip behind a motorhome. Follow these guidelines if you have the need for recreational towing of your vehicle with all four wheels on the ground. These guidelines are designed to ensure that your transmission is not damaged. 2WD vehicles (with automatic transmissions): • Place the transmission in N (Neutral) • Maximum speed is 35 mph (56 km/h) • Maximum distance is 50 miles (80 km) If a distance of 50 miles (80 km) or a speed of 35 mph (56 km/h) must be exceeded, the drive shaft will have to be removed. Ford recommends the driveshaft be removed/installed only by a qualified technician. See your local dealer for driveshaft removal/installation. Improper removal/installation of the driveshaft can cause transmission fluid loss, damage to the driveshaft and internal transmission components.

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STARTING

Driving

Positions of the ignition 1. ACCESSORY, allows the electrical accessories such as the radio to operate while the engine is not running. 2. LOCK, locks the automatic transmission gearshift lever and allows key removal. 3. OFF, shuts off the engine and all accessories without locking the steering wheel. This position also allows the automatic transmission shift lever to be moved from the P (Park) position without the brake pedal being depressed.

When the key is in the ignition and in the OFF position, the automatic transmission shift lever can be moved from the P

(Park) position without the brake pedal depressed. To avoid unwanted vehicle movement, always set the parking brake.

4. ON, all electrical circuits operational. Warning lights illuminated. Key position when driving. 5. START, cranks the engine. Release the key as soon as the engine starts.

Preparing to start your vehicle Engine starting is controlled by the powertrain control system. This system meets all Canadian Interference-Causing Equipment standard requirements regulating the impulse electrical field strength of radio noise. When starting a fuel-injected engine, don’t press the accelerator before or during starting. Only use the accelerator when you have difficulty starting the engine. For more information on starting the vehicle, refer to Starting the engine in this chapter.

Extended idling at high engine speeds can produce very high temperatures in the engine and exhaust system, creating the risk

of fire or other damage.

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Do not park, idle, or drive your vehicle in dry grass or other dry ground cover. The emission system heats up the engine

compartment and exhaust system, which can start a fire.

Do not start your vehicle in a closed garage or in other enclosed areas. Exhaust fumes can be toxic. Always open the garage door before you start the engine. See Guarding against exhaust fumes in this chapter for more instructions.

If you smell exhaust fumes inside your vehicle, have your dealer inspect your vehicle immediately. Do not drive if you smell

exhaust fumes.

Important safety precautions When the engine starts, the idle RPM runs faster to warm the engine. If the engine idle speed does not slow down automatically, have the vehicle checked. If your vehicle is operated in a heavy snow storm or blowing snow conditions, the engine air induction may become partially clogged with snow and/or ice. If this occurs, the engine may experience a significant reduction in power output. At the earliest opportunity, clear all the snow and/or ice away from the air induction inlet. The following starting instructions are for vehicles equipped with a gasoline engine; if your vehicle is equipped with a Diesel engine, refer to Starting the engine in the 6.0 Liter Power Stroke Direct Injection Turbo Diesel Owner’s Guide Supplement. Before starting the vehicle: 1. Make sure all occupants buckle their safety belts. For more information on safety belts and their proper usage, refer to the Seating and Safety Restraints chapter. 2. Make sure the headlamps and electrical accessories are off.

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• Make sure the parking brake is

set.

Driving

• Make sure the gearshift is in P

(Park).

• Turn the key to 4 (ON) without turning the key to 5 (START).

Make sure the corresponding lights illuminate or illuminate briefly. If a light fails to illuminate, have the vehicle serviced. • If the driver’s safety belt is fastened, the

light may not illuminate.

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Driving

Starting the engine 1. Turn the key to 4 (ON) without turning the key to 5 (START). 2. Turn the key to 5 (START), then release the key as soon as the engine starts. Excessive cranking could damage the starter.

Note: If the engine does not start within five seconds on the first try, turn the key to 3 (OFF), wait 10 seconds and try again. If the engine still fails to start, press the accelerator to the floor and try again; this will allow the engine to crank with the fuel shut off in case the engine is flooded with fuel.

Using the engine block heater (if equipped) Use of an engine block heater is strongly recommended if you live in a region where temperatures reach -10°F (-23°C) or below. For best results, plug the heater in at least three hours before starting the vehicle. The heater can be plugged in the night before starting the vehicle.

To reduce the risk of electrical shock, do not use your heater with ungrounded electrical systems or two-pronged (cheater)

adapters.

Guarding against exhaust fumes Carbon monoxide is present in exhaust fumes. Take precautions to avoid its dangerous effects.

If you smell exhaust fumes inside your vehicle, have your dealer inspect your vehicle immediately. Do not drive if you smell

exhaust fumes.

Important ventilating information If the engine is idling while the vehicle is stopped for a long period of time, open the windows at least one inch (2.5 cm) or adjust the heating or air conditioning to bring in fresh air.

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Driving

BRAKES Occasional brake noise is normal. If a metal-to-metal, continuous grinding or continuous squeal sound is present, the brake linings may be worn-out and should be inspected by a qualified service technician. If the vehicle has continuous vibration or shudder in the steering wheel while braking, the vehicle should be inspected by a qualified service technician. Refer to Brake system warning light in the Instrument Cluster chapter for information on the brake system warning light.

BRAKE

Four-wheel anti-lock brake system (ABS) Your vehicle is equipped with an Anti-lock Braking System (ABS). This system helps you maintain steering control during emergency stops by keeping the brakes from locking. Noise from the ABS pump motor and brake pedal pulsation may be observed during ABS braking and the brake pedal may suddenly travel a little farther as soon as ABS braking is done and normal brake operation resumes. These are normal characteristics of the ABS and should be no reason for concern. ABS warning lamp The ABS lamp in the instrument cluster momentarily illuminates when the ignition is turned on. If the light does not illuminate during start up, remains on or flashes, the ABS may be disabled and may need to be serviced. Even when the ABS is disabled, normal braking is still effective. (If your BRAKE warning lamp illuminates with the parking brake released, have your brake system serviced immediately.) Using ABS When hard braking is required, apply continuous force on the brake pedal; do not pump the brake pedal since this will reduce the effectiveness of the ABS and will increase your vehicle’s stopping distance. The ABS will be activated immediately, allowing you to retain full steering control during hard braking and on slippery surfaces. However, the ABS does not decrease stopping distance.

BRAKE

ABS

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Parking brake To set the parking brake (1), press the parking brake pedal down until the pedal stops. To release, pull the lever (2).

Always set the parking brake fully and make sure

that the gearshift is securely latched in P (Park).

The BRAKE warning lamp will illuminate and will remain illuminated until the parking brake is released.

BRAKE

The parking brake is not recommended to stop a moving vehicle. However, if the normal brakes fail, the parking brake can be used to stop your vehicle in an emergency. Since the parking brake applies only the rear brakes, the vehicle’s stopping distance will increase greatly and the handling of your vehicle will be adversely affected.

STEERING To prevent damage to the power steering system: • Never hold the steering wheel at its furthest turning points (until it • Do not operate the vehicle with a low power steering pump fluid level

stops) for more than a few seconds when the engine is running.

(If the fluid level is below the FULL COLD range on the dipstick). If the power steering system breaks down (or if the engine is turned off), you can steer the vehicle manually, but it takes more effort. If the steering wanders or pulls, check for: • an improperly inflated tire • uneven tire wear • loose or worn suspension components • loose or worn steering components • improper steering alignment

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A high crown in the road or high crosswinds may also make the steering seem to wander/pull.

TRACTION-LOK AXLE (IF EQUIPPED) This axle provides added traction on slippery surfaces, particularly when one wheel is on a poor traction surface. Under normal conditions, the Traction-Lok axle functions like a standard rear axle. The axle may exhibit a slight noise or vibration in tight turns with low vehicle speed. This is normal behavior and indicates the axle is working.

PREPARING TO DRIVE YOUR VEHICLE

Utility vehicles have a significantly higher rollover rate than other types of vehicles.

In a rollover crash, an unbelted person is significantly more likely to die than a person wearing a safety belt.

Your vehicle has larger tires and increased ground clearance, giving the vehicle a higher center of gravity than a passenger car.

Vehicles with a higher center of gravity such as utility and four-wheel drive vehicles handle differently than vehicles with a

lower center of gravity. Utility and four-wheel drive vehicles are not designed for cornering at speeds as high as passenger cars any more than low-slung sports cars are designed to perform satisfactorily under off-road conditions. Avoid sharp turns, excessive speed and abrupt maneuvers in these vehicles. Failure to drive cautiously could result in an increased risk of loss of vehicle control, vehicle rollover, personal injury and death.

Loaded vehicles, with a higher center of gravity, may handle differently than unloaded vehicles. Extra precautions such as

slower speeds and increased stopping distance should be taken when driving a heavily loaded vehicle.

VEHICLE STABILITY AND HANDLING The risk of a rollover crash increases as the number of people and load in the vehicle increase. This increased risk occurs because the passenger weight and load raises the vehicle’s center of gravity and causes it to

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shift rearward. As a result, the van has less resistance to rollover and handles differently from other commonly driven passenger vehicles, making it more difficult to control in an emergency situation. Placing any load on the roof also raises the center of gravity and increases the potential for rollover. The van should be operated by an experienced driver. An organization that owns a 15–passenger van should select one or two experienced drivers to drive the van on a regular basis. These drivers will gain valuable experience handling the van. This experience will help make each trip safer. The van should be operated at a safe speed which, in some conditions, may be less than the posted speed limit. Further, all occupants should be properly restrained. Most people killed in rollover crashes were unbelted. Occupants can dramatically reduce their risk of being killed or seriously injured in a rollover crash by simply using their seat belts. Organizations that own 15–passenger vans should have a written seat belt use policy. Drivers should be responsible for enforcing the policy.

EMERGENCY MANEUVERS • In an unavoidable emergency situation where a sudden sharp turn must be made, remember to avoid “over-driving” your vehicle, i.e., turn the steering wheel only as rapidly and as far as required to avoid the emergency. Excessive steering will result in less vehicle control, not more. Additionally, smooth variations of the accelerator and/or brake pedal pressure should be utilized if changes in vehicle speed are called for. Avoid abrupt steering, acceleration or braking which could result in an increased risk of loss of vehicle control, vehicle rollover and/or personal injury. Use all available road surface to return the vehicle to a safe direction of travel.

• In the event of an emergency stop, avoid skidding the tires and do not

attempt any sharp steering wheel movements.

Vehicles with a higher center of gravity such as utility and four-wheel drive vehicles handle differently than vehicles with a

lower center of gravity. Utility and four-wheel drive vehicles are not designed for cornering at speeds as high as passenger cars any more than low-slung sports cars are designed to perform satisfactorily under off-road conditions. Avoid sharp turns, excessive speed and abrupt maneuvers in these vehicles. Failure to drive cautiously could result in an increased risk of loss of vehicle control, vehicle rollover, personal injury and death.

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• If the vehicle goes from one type of surface to another (i.e., from concrete to gravel) there will be a change in the way the vehicle responds to a maneuver (steering, acceleration or braking). Again, avoid these abrupt inputs.

AUTOMATIC TRANSMISSION OPERATION

Brake-shift interlock This vehicle is equipped with a brake-shift interlock feature that prevents the gearshift lever from being moved from P (Park) when the ignition is in the ON position unless brake pedal is depressed. If you cannot move the gearshift lever out of P (Park) with ignition in the ON position and the brake pedal depressed: 1. Apply the parking brake, turn ignition key to LOCK, then remove the key. 2. Insert the key and turn it to OFF. Apply the brake pedal and shift to N (Neutral).

When the key is in the ignition and in the OFF position, the automatic transmission shift lever can be moved from the P

(Park) position without the brake pedal depressed. To avoid unwanted vehicle movement, always set the parking brake.

3. Start the vehicle. If it is necessary to use the above procedure to move the gearshift lever, it is possible that a fuse has blown or the vehicle’s brakelamps are not operating properly. Refer to Fuses and relays in the Roadside Emergencies chapter.

Do not drive your vehicle until you verify that the brakelamps are working.

Always set the parking brake fully and make sure the gearshift is latched in P (Park). Turn the ignition to the LOCK position and

remove the key whenever you leave your vehicle.

If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be working properly. See your dealer or a qualified service technician as soon as possible.

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Understanding the gearshift positions of the 4–speed automatic transmission

This vehicle is equipped with an adaptive Transmission Shift Strategy. Adaptive Shift Strategy offers the optimal transmission operation and shift quality. When the vehicle’s battery has been disconnected for any type of service or repair, the transmission will need to relearn the normal shift strategy parameters, much like having to reset your radio stations when your vehicle battery has been disconnected. The Adaptive Transmission Strategy allows the transmission to relearn these operating parameters. This learning process could take several transmission upshifts and downshifts; during this learning process, slightly firmer shifts may occur. After this learning process, normal shift feel and shift scheduling will resume. P (Park) This position locks the transmission and prevents the rear wheels from turning. To put your vehicle in gear: • Start the engine • Depress the brake pedal • Move the gearshift lever into the desired gear To put your vehicle in P (Park): • Come to a complete stop • Move the gearshift lever and securely latch it in P (Park)

Always set the parking brake fully and make sure the gearshift is latched in P (Park). Turn the ignition to the LOCK position and

remove the key whenever you leave your vehicle.

R (Reverse) With the gearshift lever in R (Reverse), the vehicle will move backward. Always come to a complete stop before shifting into and out of R (Reverse).

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N (Neutral) With the gearshift lever in N (Neutral), the vehicle can be started and is free to roll. Hold the brake pedal down while in this position.

Driving

(Overdrive)

The normal driving position for the best fuel economy. Transmission operates in gears one through four.

Overdrive can be deactivated by pressing the transmission control switch on the end of the gearshift lever. This transmission control indicator light (TCIL) will illuminate on the end of the gearshift.

OVERDRIVE OFF

OVERDRIVE

Drive (not shown) Drive is activated when the transmission control switch is pressed. • This position allows for all forward gears except overdrive. • O/D OFF lamp is illuminated. • Provides engine braking. • Use when driving conditions cause excessive shifting from O/D to other gears. Examples: city traffic, hilly terrain, heavy loads, trailer towing and when engine braking is required. • To return to O/D (Overdrive), press the transmission control switch. • O/D (Overdrive) is automatically returned each time the key is turned

The O/D OFF lamp will not be illuminated.

off.

2 (Second) This position allows for second gear only. • Provides engine braking. • Use to start-up on slippery roads. • To return to

(Overdrive), move the gearshift lever into the

(Overdrive) position.

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Driving • Selecting 2 (Second) at higher speeds will cause the transmission to

downshift to second gear at the appropriate vehicle speed.

1 (First) • Provides maximum engine braking. • Allows upshifts by moving gearshift lever. • Will not downshift into 1 (First) at high speeds; allows for 1 (First)

when vehicle reaches slower speeds.

Forced downshifts • Allowed in (Overdrive) or Drive. • Depress the accelerator to the floor. • Allows transmission to select an appropriate gear. Understanding the shift positions of the 5–speed automatic transmission (if equipped - 5.4L and 6.8L gasoline engines only)

This vehicle is equipped with an adaptive Transmission Shift Strategy. Adaptive Shift Strategy offers the optimal transmission operation and shift quality. When the vehicle’s battery has been disconnected for any type of service or repair, the transmission will need to relearn the normal shift strategy parameters, much like having to reset your radio stations when your vehicle battery has been disconnected. The Adaptive Transmission Strategy allows the transmission to relearn these operating parameters. This learning process could take several transmission upshifts and downshifts; during this learning process, slightly firmer shifts may occur. After this learning process, normal shift feel and shift scheduling will resume. P (Park) This position locks the transmission and prevents the rear wheels from turning. To put your vehicle in gear: • Start the engine • Depress the brake pedal • Move the gearshift lever into the desired gear 156

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Driving

To put your vehicle in P (Park): • Come to a complete stop • Move the gearshift lever and securely latch it in P (Park)

Always set the parking brake fully and make sure the gearshift is latched in P (Park). Turn the ignition to the LOCK position and

remove the key whenever you leave your vehicle.

R (Reverse) With the gearshift lever in R (Reverse), the vehicle will move backward. Always come to a complete stop before shifting into and out of R (Reverse). N (Neutral) With the gearshift lever in N (Neutral), the vehicle can be started and is free to roll. Hold the brake pedal down while in this position. D (Overdrive) with Tow/Haul OFF D (Overdrive) with Tow/Haul OFF is the normal driving position for the best fuel economy. The overdrive function allows automatic upshifts and downshifts through gears one through five. D (Overdrive) with Tow/Haul ON The Tow/Haul feature improves transmission operation when towing a trailer or a heavy load. All transmission gear ranges are available when using Tow/Haul. To activate Tow/Haul, press the button on the end of the gearshift lever.

The TOW HAUL indicator light will illuminate on the end of the gearshift lever.

Tow/Haul delays upshifts to reduce frequency of transmission shifting. Tow/Haul also provides engine braking in all forward gears when the

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transmission is in the D (Overdrive) position; this engine braking will slow the vehicle and assist the driver in controlling the vehicle when descending a grade. Depending on driving conditions and load conditions, the transmission may downshift, slow the vehicle and control the vehicle speed when descending a hill, without the accelerator pedal being pressed. The amount of downshift braking provided will vary based upon the amount the brake pedal is depressed. To deactivate the Tow/Haul feature and return to normal driving mode, press the button on the end of the gearshift lever. The TOW HAUL light will no longer be illuminated. When you shut-off and restart the engine, the transmission will automatically return to normal D (Overdrive) mode (Tow/Haul OFF).

Do not use the Tow/Haul feature when driving in icy or slippery conditions as the increased engine braking can cause the rear

wheels to slide and the vehicle to swing around with the possible loss of vehicle control..

3 (Third) Transmission operates up to third gear only. Used for improved traction on slippery roads. Selecting 3 (Third) provides engine braking. 2 (Second) Use 2 (Second) to start-up on slippery roads or to provide additional engine braking on downgrades. 1 (First) • Provides maximum engine braking. • Allows upshifts by moving gearshift lever. • The transmission will not downshift into 1 (First) at high speeds; it will downshift to a lower gear and then shift into 1 (First) when the vehicle reaches slower speeds.

Forced downshifts • Allowed in (Overdrive) or Drive. • Depress the accelerator to the floor. • Allows transmission to select an appropriate gear.

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Understanding the shift positions of the 5–speed automatic transmission (if equipped - diesel engines only)

Driving

P (Park) This position locks the transmission and prevents the rear wheels from turning. To put your vehicle in gear: • Start the engine • Depress the brake pedal • Move the gearshift lever into the desired gear To put your vehicle in P (Park): • Come to a complete stop • Move the gearshift lever and securely latch it in P (Park)

Always set the parking brake fully and make sure the gearshift is latched in P (Park). Turn the ignition to the LOCK position and

remove the key whenever you leave your vehicle.

R (Reverse) With the gearshift lever in R (Reverse), the vehicle will move backward. Always come to a complete stop before shifting into and out of R (Reverse). N (Neutral) With the gearshift lever in N (Neutral), the vehicle can be started and is free to roll. Hold the brake pedal down while in this position. D (Drive) with Overdrive D (Drive) with Overdrive is the normal driving position for the best fuel economy. The overdrive function allows automatic upshifts and downshifts through gears one through five.

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D (Drive) without Overdrive D (Drive) without Overdrive can be activated by pressing the transmission control switch (TCS) on the end of the gearshift lever. • This position allows for all forward gears except overdrive. • The OFF lamp on the gearshift

OVERDRIVE OFF

lever is illuminated.

OVERDRIVE

• Provides engine braking. • Use when driving conditions cause excessive shifting from O/D to other gears. Examples: city traffic, hilly terrain, heavy loads, trailer towing and when engine braking is required. • To return to O/D (Overdrive), press the transmission control switch. • O/D (Overdrive) is automatically returned each time the key is turned

The OFF lamp on the gearshift lever will not be illuminated.

off.

3 (Third) Transmission operates up to third gear only. Used for improved traction on slippery roads. Selecting 3 (Third) provides additional engine braking. 2 (Second) Use 2 (Second) to start-up on slippery roads or to provide additional engine braking on downgrades. 1 (First) • Provides maximum engine braking. • Allows upshifts by moving gearshift lever. • The transmission will not downshift into 1 (First) at high speeds; it will downshift to a lower gear and then shift into 1 (First) when the vehicle reaches slower speeds.

Forced downshifts • Allowed in D (Drive) with Overdrive or D (Drive) without Overdrive. • Depress the accelerator to the floor. • Allows transmission to select an appropriate gear. 160

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If your vehicle goes off the edge of the pavement • If your vehicle goes off the edge of the pavement, slow down, but avoid severe brake application, ease the vehicle back onto the pavement only after reducing your speed. Do not turn the steering wheel too sharply while returning to the road surface.

• It may be safer to stay on the apron or shoulder of the road and slow down gradually before returning to the pavement. You may lose control if you do not slow down or if you turn the steering wheel too sharply or abruptly.

• It often may be less risky to strike small objects, such as highway

reflectors, with minor damage to your vehicle rather than attempt a sudden return to the pavement which could cause the vehicle to slide sideways out of control or roll over. Remember, your safety and the safety of others should be your primary concern.

Vehicles with a higher center of gravity such as utility and four-wheel drive vehicles handle differently than vehicles with a

lower center of gravity. Utility and four-wheel drive vehicles are not designed for cornering at speeds as high as passenger cars any more than low-slung sports cars are designed to perform satisfactorily under off-road conditions. Avoid sharp turns, excessive speed and abrupt maneuvers in these vehicles. Failure to drive cautiously could result in an increased risk of loss of vehicle control, vehicle rollover, personal injury and death.

VEHICLE USED AS A STATIONARY POWER SOURCE Auxiliary equipment called power take-off, or PTO, is often added to the engine or transmission to operate utility equipment. Examples include wheel-lift for tow trucks, tools for construction, and cranes. PTO applications draw auxiliary horsepower from the powertrain, often while the vehicle is stationary. In this condition there is limited cooling air flow through the radiator and around the vehicle that normally occurs when a vehicle is moving. Depending on the level and duration of auxiliary horsepower draw, vehicle and surrounding environmental conditions, and other factors, this can contribute to elevated transmission fluid temperatures and resultant accelerated fluid deterioration, fuel vapor over-pressurization, and other concerns. Ford trucks are fully qualified for stationary PTO operation for 10 minutes or less of continuous operation. For extended duration stationary PTO operation (beyond 10
minutes) diesel engine is recommended, and further consult your aftermarket PTO installer.

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A more complete description of PTO operation is discussed in the Ford Truck Body Builders Layout Book, found at www.fleet.ford.com/truckbbas.

DRIVING THROUGH WATER If driving through deep or standing water is unavoidable, proceed very slowly especially when the depth is not known. Never drive through water that is higher than the bottom of the hubs (for trucks) or the bottom of the wheel rims (for cars). When driving through water, traction or brake capability may be limited. Also, water may enter your engine’s air intake and severely damage your engine or your vehicle may stall. Driving through deep water where the transmission vent tube is submerged may allow water into the transmission and cause internal transmission damage. Once through the water, always dry the brakes by moving your vehicle slowly while applying light pressure on the brake pedal. Wet brakes do not stop the vehicle as quickly as dry brakes.

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GETTING ROADSIDE ASSISTANCE To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: • 24–hours, seven days a week • for the New Vehicle Limited Warranty period of three years or 36,000

miles (60,000 km), whichever occurs first on Ford and Mercury vehicles, and four years or 50,000 miles (80,000 km) on Lincoln vehicles.

inflation kit)

responsibility)

Roadside assistance will cover: • a flat tire change with a good spare (except Ford GT which has a tire • battery jump start • lock-out assistance (key replacement cost is the customer’s • fuel delivery (2.0 gallons [7.5L], maximum two occurrences within 12
• towing of your disabled vehicle to the nearest Ford Motor Company dealership, or your selling dealer if within 35 miles (56.3 km) of the nearest Ford Motor Company dealership (one tow per disablement). Even non-warranty related tows, like accidents, are covered (some exclusions apply, such as impound towing or repossession).

month period)

Canadian customers refer to your Owner Information Guide for information on: • coverage period • exact fuel amounts • towing of your disabled vehicle • emergency travel expense reimbursement • travel planning benefits USING ROADSIDE ASSISTANCE Complete the roadside assistance identification card and place it in your wallet for quick reference. In the United States, this card is found in the Owner Guide portfolio in the glove compartment. In Canada, the card is found in the Owner Information Guide in the glove compartment. U.S. Ford or Mercury vehicle customers who require roadside assistance, call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140.

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Canadian customers who require roadside assistance, call 1–800–665–2006. Motorhome customers in the U.S and Canada should contact 1–800–444–3311. If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount. To obtain reimbursement information, U.S. Ford or Mercury vehicles customers call 1-800-241-3673; Lincoln vehicle customers call 1–800–521–4140. Canadian customers who need to obtain reimbursement information, call 1–800–665–2006.

ROADSIDE COVERAGE BEYOND BASIC WARRANTY In the United States, you may purchase additional roadside assistance coverage beyond this period through the Ford Auto Club by contacting your Ford or Lincoln Mercury dealer. Similarly in Canada, for uninterrupted Roadside Assistance coverage, you may purchase extended coverage prior to your Basic Warranty’s Roadside Assistance expiring. For more information and enrollment, contact 1–877–294–2582 or visit our website at www.ford.ca.

HAZARD FLASHER The hazard flasher is located on the steering column, just behind the steering wheel. The hazard flashers will operate when the ignition is in any position or if the key is not in the ignition. Push in the flasher control and all front and rear direction signals will flash. Press the flasher control again to turn them off. Use it when your vehicle is disabled and is creating a safety hazard for other motorists. Note: With extended use, the flasher may run down your battery.

FUEL PUMP SHUT-OFF SWITCH This device stops the electric fuel pump from sending fuel to the engine when your vehicle has had a substantial jolt. After an accident, if the engine cranks but does not start, this switch may have been activated.

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Except for commercial stripped chassis vehicles, this switch is located in the front passenger’s footwell, by the kick panel.

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On commercial stripped chassis vehicles, this switch is located on a bracket above the brake pedal. To reset the switch: 1. Turn the ignition OFF. 2. Check the fuel system for leaks. 3. If no leaks are apparent, reset the switch by pushing in on the reset button. 4. Turn the ignition ON. 5. Wait a few seconds and return the key to OFF. 6. Make another check for leaks.

FUSES AND RELAYS

Fuses If electrical components in the vehicle are not working, a fuse may have blown. Blown fuses are identified by a broken wire within the fuse. Check the appropriate fuses before replacing any electrical components. Note: Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage rating can cause severe wire damage and could start a fire.

15

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Standard fuse amperage rating and color

COLOR

Fuse rating

2A 3A 4A 5A 7.5A 10A 15A 20A 25A 30A 40A 50A 60A 70A 80A

Mini fuses

Grey Violet Pink Tan

Brown

Red Blue Yellow Natural Green

— — — — —

Standard

fuses

Grey Violet Pink Tan

Brown

Red Blue Yellow Natural Green

— — — — —

Maxi fuses

— — — — — — —

Yellow

—

Green Orange

Red Blue Tan

Natural

Cartridge

maxi fuses

— — — — — — — Blue — Pink Green Red — — —

Fuse link cartridge

— — — — — — — Blue — Pink Green Red Yellow Brown Black

Passenger compartment fuse panel The fuse panel is located below and to the left of the steering wheel by the brake pedal. Remove the panel cover to access the fuses. To remove a fuse use the fuse puller tool provided on the fuse panel cover.

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13

19

25

31

37

14

20

26

32

38

15

21

27

33

39

10

16

22

28

34

40

11

17

23

29

35

41

42

43

44

12

18

24

30

36

The fuses are coded as follows. Fuse/Relay Location

Fuse Amp

Rating

Passenger Compartment Fuse Panel

Description

168

5A

10A 15A 15A 30A

10A

10A 30A

4–Wheel Anti–lock Brake System (4WABS) module Remote Keyless Entry (RKE), O/D cancel Trip computer, Radio, Overhead console Courtesy lamps Power lock switches, Power locks without RKE Brake-shift interlock, Daytime Running Lamps (DRL) module Multi-function switch, Turn signals Radio capacitor(s), Ignition coil, Powertrain Control Module (PCM) diode, PCM power relay

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Fuse/Relay Location

10

11

12

13

14
15
16
17
18
19
20
21
22

23
24
25
26
27
28
29
30
31
32
33

Roadside Emergencies

Fuse Amp

Passenger Compartment Fuse Panel

Rating

5A 20A

15A

15A

15A

5A 5A 30A 5A — — 10A — 15A

20A — 10A 20A 5A — — 15A 10A 20A 10A

Description

Wiper control module Main light switch, Park lamps, License lamp (external lamps), Multi-function switch (flash-to-pass) Multi-function switch (hazards), Brake lamp switch, Brake lamps Back-up lamps, Auxiliary battery relay (gasoline engine only), Trailer tow relay Blend door actuator, Function selector switch Instrument cluster Trailer battery charge relay, Cluster Power seats Power mirrors Not used Not used Restraints Not used Memory power radio, Battery saver relay, Instrument cluster, Courtesy lamp relay, Accessory delay relay Power locks w/RKE Not used Left headlamp (low beam) Cigar lighter, Diagnostics Radio Not used Not used Headlamps (high beam indicator) Right headlamp (low beam) Power point #1 (instrument panel) Start relay

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Fuse/Relay Location

Fuse Amp

Passenger Compartment Fuse Panel

Rating

Description

34
35
36
37
38
39

40

41
42

43
44

— — 5A — — 10A

20A

30A

20A circuit

breaker

—

20A circuit

breaker

Not used Not used Instrument illumination Not used Not used Trailer tow electric brake, Center High-Mounted Stop Lamp (CHMSL), Brake lamps Power point #2 (2nd row seating position - driver side) Modified vehicle Power windows

Not used Wiper/washer

Power distribution box The power distribution box is located in the engine compartment. The power distribution box contains high-current fuses that protect your vehicle’s main electrical systems from overloads.

Always disconnect the battery before servicing high current fuses.

To reduce risk of electrical shock, always replace the cover to the Power Distribution Box before reconnecting the battery or

refilling fluid reservoirs.

If the battery has been disconnected and reconnected, refer to the Battery section of the Maintenance and Specifications chapter.

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The high-current fuses are coded as follows. Fuse/Relay Location

Fuse Amp

Rating

Power Distribution Box Description

10
11
12
13
14

— —

10A*

—

15A* 2A* 60A** 40A** 50A** 30A** 60A** 60A** 20A** 50A**

Powertrain Control Module (PCM) diode Not used Daytime Running Lamps (DRL) module, A/C clutch Not used Horn relay Brake pressure switch Ignition switch, Fuse panel, Accessory delay Trailer battery charge relay Modified vehicle power Electric brake controller 4-Wheel Anti-lock Brake System (4WABS) I/P fuses 29, 34, 35, 40 and 41
Fuel pump relay Auxiliary blower relay

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Fuse/Relay Location

15
16
17
18

19
20

21
22

23
24

25
26
27
28

Fuse Amp

Power Distribution Box Description

Rating 30A**

—

50A** 60A**

50A** 60A**

30A** 60A**

10A* 20A*

—

20A* 10A*

— — — — — — — — — — —

Main light switch Not used Blower motor relay (blower motor) Engine compartment fuses 3, 5, 23 and 26, Instrument panel fuses 26 and 32, Start relay IDM relay (Diesel engine only) Auxiliary battery relay (gasoline engine only), PDB fuses 8 and 24
PCM power relay, PDB fuse 27
I/P fuses 4, 5, 10, 11, 16, 17, 22 and 23, Circuit breaker 44
Alternator field (Diesel only) Trailer tow running lamps and back-up lamp relays Not used Trailer tow turn signals PCM Not used Fuel pump relay Horn relay Trailer back-up lamps relay Trailer running lamps relay Trailer battery charge relay IDM relay (Diesel only) PCM relay Blower motor relay Accessory delay relay Start relay

* Mini fuses ** Maxi fuses

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Relay modules Instrument panel relay module

The instrument panel relay module is located behind the radio in the center of the instrument panel. Have a certified technician or your dealer service this module, if required. The relays are coded as follows:

Relay location

Description Interior lamps Open Open Battery saver Engine compartment relay module

The engine compartment relay module is located in one of two places depending on which type of engine your vehicle is equipped with: • Gasoline engine: driver side of the engine compartment above the

brake master cylinder.

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Roadside Emergencies • Diesel engine: passenger side of the engine compartment behind the

power distribution box.

Have a certified technician or your dealer service this module, if required. The relays are coded as follows:

Relay location

Description PCM back-up lamp A/C control Trailer tow right turn Trailer tow left turn

JUMP STARTING YOUR VEHICLE The following procedure is for vehicles equipped with a gasoline engine; if your vehicle is equipped with a diesel engine, refer to the 6.0L Power Stroke Direct Injection Turbo Diesel Owner’s Guide Supplement for the proper jump starting procedure.

The gases around the battery can explode if exposed to flames, sparks, or lit cigarettes. An explosion could result in injury or

vehicle damage.

Batteries contain sulfuric acid which can burn skin, eyes and clothing, if contacted.

Do not attempt to push-start your vehicle. Automatic transmissions do not have push-start capability; doing so may damage the catalytic converter. Preparing your vehicle When the battery is disconnected or a new battery is installed, the transmission must relearn its shift strategy. As a result, the transmission may have firm and/or soft shifts. This operation is considered normal and will not affect function or durability of the transmission. Over time, the adaptive learning process will fully update transmission operation. 1. Use only a 12–volt supply to start your vehicle. 2. Do not disconnect the battery of the disabled vehicle as this could damage the vehicle’s electrical system. 3. Park the booster vehicle close to the hood of the disabled vehicle making sure the two vehicles do not touch. Set the parking brake on both vehicles and stay clear of the engine cooling fan and other moving parts.

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4. Check all battery terminals and remove any excessive corrosion before you attach the battery cables. Ensure that vent caps are tight and level. 5. Turn the heater fan on in both vehicles to protect any electrical surges. Turn all other accessories off.

Connecting the jumper cables

+–

+–

1. Connect the positive (+) jumper cable to the positive (+) terminal of the discharged battery. Note: In the illustrations, lightning bolts are used to designate the assisting (boosting) battery.

+–

+–

2. Connect the other end of the positive (+) cable to the positive (+) terminal of the assisting battery.

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+–

+–

3. Connect the negative (-) cable to the negative (-) terminal of the assisting battery.

+–

+–

4. Make the final connection of the negative (-) cable to an exposed metal part of the stalled vehicle’s engine, away from the battery and the carburetor/fuel injection system. Do not use fuel lines, engine rocker covers or the intake manifold as grounding points.

Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped. A spark may cause an

explosion of the gases that surround the battery.

5. Ensure that the cables are clear of fan blades, belts, moving parts of both engines, or any fuel delivery system parts.

Jump starting 1. Start the engine of the booster vehicle and run the engine at moderately increased speed. 2. Start the engine of the disabled vehicle.

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3. Once the disabled vehicle has been started, run both engines for an additional three minutes before disconnecting the jumper cables.

Removing the jumper cables

+–

+–

Remove the jumper cables in the reverse order that they were connected. 1. Remove the jumper cable from the ground metal surface. Note: In the illustrations, lightning bolts are used to designate the assisting (boosting) battery.

+–

+–

2. Remove the jumper cable on the negative (-) connection of the booster vehicle’s battery.

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+–

+–

3. Remove the jumper cable from the positive (+) terminal of the booster vehicle’s battery.

+–

+–

4. Remove the jumper cable from the positive (+) terminal of the disabled vehicle’s battery. After the disabled vehicle has been started and the jumper cables removed, allow it to idle for several minutes so the engine computer can relearn its idle conditions.

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WRECKER TOWING

Roadside Emergencies

If you need to have your vehicle towed, contact a professional towing service or, if you are a member of a roadside assistance program, your roadside assistance service provider. Ford recommends your vehicle be towed with a wheel lift or flatbed. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. If your vehicle is equipped with an air dam and must be towed from the front, it is recommended that your vehicle be towed by wheel lift or flatbed equipment to prevent damage to the air dam. If the vehicle is towed by other means or incorrectly, vehicle damage may occur.

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GETTING THE SERVICES YOU NEED

At home You must take your Ford vehicle to an authorized Ford dealer for warranty repairs. While any Ford dealership handling your vehicle line will provide warranty service, we recommend you return to your selling dealer who wants to ensure your continued satisfaction. Please note that certain warranty repairs require special training and/or equipment, so not all dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another dealer. A reasonable time must be allowed to perform a repair after taking your vehicle to the dealership. Repairs will be made using Ford or Motorcraft parts, or remanufactured or other parts that are authorized by Ford. If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership. 2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies or procedures, please contact the Ford Customer Relationship Center at 1-800-392-3673 (FORD).

Away from home If you own a Ford or Mercury vehicle and are away from home when your vehicle needs service, or if you need more help than the dealership could provide, after following the steps described above, contact the Ford Customer Relationship Center to find an authorized dealership to help you. In the United States: Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) www.customersaskford.com

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In Canada: Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD) www.ford.ca Away from home–motorhome service If you own a motorhome built on a Ford Chassis and are away from home when your vehicle needs service, or if you need more help than the dealership could provide, after following the steps above, contact the Ford Motorhome Customer Assistance Center to find an authorized dealership or service location to help you. In the United States and Canada: Ford Motorhome Customer Assistance Center 900 N. Lake Havasu Avenue Lake Havasu City, AZ 86403
1-800-444-3311
Open 365/24/7
In order to help service your motorhome vehicle, please have the following information available when contacting the Motorhome Customer Assistance Center: • telephone number where you can be reached • vehicle location (city and state) • year and make of your vehicle • date of vehicle purchase • current odometer reading • vehicle identification number (VIN) Additional Assistance If you still have a complaint involving a warranty dispute, you may wish to contact the Dispute Settlement Board (U.S.). In some states (in the U.S.) you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states. In the United States, a warranty dispute must be submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing

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replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws.

IN CALIFORNIA (U.S. ONLY) California Civil Code Section 1793.2(d) requires that, if a manufacturer or its representative is unable to repair a motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, the manufacturer shall be required to either replace the vehicle with one substantially identical or repurchase the vehicle and reimburse the buyer in an amount equal to the actual price paid or payable by the consumer (less a reasonable allowance for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle. California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18 months of ownership of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs first: 1. Two or more repair attempts are made on the same non-conformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR 3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time) In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126

THE DISPUTE SETTLEMENT BOARD (U.S. ONLY) The Dispute Settlement Board is: • an independent, third-party arbitration program for warranty disputes. • available free to owners and lessees of qualifying Ford Motor Company

vehicles.

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The Dispute Settlement Board may not be available in all states. Ford Motor Company reserves the right to change eligibility limitations, modify procedures and/or to discontinue this service without notice and without incurring obligations per applicable state law.

What kinds of cases does the Board review? Unresolved warranty repair concerns or vehicle performance concerns as on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • sales disputes between customer and dealer except those associated with warranty repairs or concerns with the vehicle’s performance as designed

service or product concern is being reviewed

• a request for reimbursement of consequential expenses unless a • items not covered by the New Vehicle Limited Warranty (including • alleged personal injury/property damage claims • cases currently in litigation • vehicles not used primarily for family, personal or household purposes (except in states where the Dispute Settlement Board is required to review commercial vehicles)

• vehicles with non-U.S. warranties Concerns are ineligible for review if the New Vehicle Limited Warranty has expired at receipt of your application and, in certain states eligibility is dependent upon the customer’s possession of the vehicle. Eligibility may differ according to state law. For example, see the unique brochures for California, West Virginia, Georgia and Wisconsin purchasers/lessees.

maintenance and wear items)

Board membership The Board consists of: • Three consumer representatives • A Ford or Lincoln Mercury dealership representative Consumer candidates for Board membership are recruited and trained by an independent consulting firm. The dealership Board member is chosen

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relevant to the case.

on your vehicle ownership license.

from Ford and Lincoln Mercury dealership management, recognized for their business leadership qualities. What the Board needs To have your case reviewed you must complete the application in the DSB brochure and mail it to the address provided on the application form. Some states will require you to use certified mail, with return receipt requested. Your application is reviewed and, if it is determined to be eligible, you will receive an acknowledgment indicating: • The file number assigned to your application. • The toll-free phone number of the DSB’s independent administrator. Your dealership and a Ford Motor Company representative will then be asked to submit statements. To properly review your case, the Board needs the following information: • Legible copies of all documents and maintenance or repair orders • The year, make, model, and Vehicle Identification Number (VIN) listed • The date of repair(s) and mileage at the time of occurrence(s). • The current mileage. • The name of the dealer(s) who sold or serviced the vehicle. • A brief description of your unresolved concern. • A brief summary of the action taken by the dealer(s) and Ford Motor • The names (if known) of all the people you contacted at the • A description of the action you expect to resolve your concern. You will receive a letter of explanation if your application does not qualify for Board review. Oral presentations If you would like to make an oral presentation, indicate YES to question 6 on the application. While it is your right to make an oral presentation before the Board, this is not a requirement and the Board will decide the case whether or not an oral presentation is made. An oral presentation may be requested by the Board as well.

dealership(s).

Company.

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Making a decision Board members review all available information related to each complaint, including oral presentations, and arrive at a fair and impartial decision. Board review may be terminated at any time by either party. Every effort is made to decide the case within 40 days of the date that all requested information is received by the Board. Since the Board generally meets once a month, it may take longer for the Board to consider some cases. After a case is reviewed, the Board mails you a decision letter and a form on which to accept or reject the Board’s decision. The decisions of the Board are binding on Ford (and, in some cases, on the dealer) but not on consumers who are free to pursue other remedies available to them under state or federal law.

To request a DSB Brochure/Application For a brochure/application, speak to your dealer or write/call the Board at the following address/phone number: Dispute Settlement Board P.O. Box 1424
Waukesha, WI 53187–1424
1–800–428–3718
You may also contact the North American Customer Relationship Center at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address: Ford Motor Company Customer Relationship Center P.O. Box 6248
Dearborn, Michigan 48121

UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) In those cases where you continue to feel that the efforts by Ford of Canada and the dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straight-forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings.

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In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding both to you and Ford of Canada. CAMVAP services are available in all territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685.

FORD EXTENDED SERVICE PLAN You can get more protection for your new car or light truck by purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides the following: • Benefits during the warranty period depending on the plan you

purchase (such as: reimbursement for rentals; coverage for certain maintenance and wear items).

• Protection against covered repair costs after your Bumper-to-Bumper

Warranty expires.

You may purchase Ford ESP from any participating Ford and Lincoln Mercury and Ford of Canada dealer. There are several plans available in various time, distance and deductible combinations which can be tailored to fit your own driving needs. Ford ESP also offers reimbursement benefits for towing and rental coverage. When you buy Ford ESP, you receive Peace-of-Mind protection throughout the United States and Canada, provided by a network of more than 4,600 participating Ford or Lincoln Mercury and Ford of Canada dealers. If you did not take advantage of the Ford Extended Service Plan at the