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the paint if you do not wash it off.
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3. Replace the fuel cap completely when you are finished. Turn
it clockwise until it is tight. It will click when it is fully tightened.
4. Push the fuel door closed. If you lose the fuel cap, replace it with an authorized Motorcraft or equivalent part.
(cid:82)WARNING
If you do not use the proper fuel cap, the pressure in the fuel tank can damage the fuel system or cause it to work improperly in a collision.
NOTE: If you replace your fuel cap with an aftermarket fuel filler cap, the customer warranty may be void for any damage to the fuel tank and/or fuel system.
Choosing the Right Fuel
Use only UNLEADED FUEL. Using leaded fuel is prohibited by federal law and could damage your vehicle. The damage may not be covered by your warranty. Your vehicle was not designed to use fuel containing manganese-based additives such as MMT. Additionally, vehicles certified to California emission standards (indicated on the underhood Vehicle Emissions Control Information label) are designed to operate on California reformulated gasolines. If California reformulated gasoline is not available when you refuel, your vehicle can be operated on non-California fuels. However, even though your engine will perform adequately on other gasolines, the performance of the emission control devices and systems may be adversely affected. Repair of damage caused by using a fuel that your vehicle was not designed for may not be covered by your warranty.
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Maintenance and Care
Octane recommendation Your vehicle is designed to use regular gasoline with an (R+M)/2 octane rating of 87. We do not recommend gasolines labeled as “regular” in high altitude areas that are sold with octane ratings of 86 or even less.
Typical octane rating label Do not be concerned if your vehicle sometimes knocks lightly. However, if it knocks heavily under most driving conditions on the recommended octane fuel, see your dealer or a qualified service technician to prevent any engine damage. Fuel quality
If you are experiencing starting, rough idle or hesitation problems try a different brand of fuel. If the condition persists, see your dealer or a qualified service technician. The American Automobile Manufacturers Association (AAMA) issued a gasoline specification to provide information on high quality fuels that optimize the performance of your vehicle. We recommend the use of gasolines that meet the AAMA specification if they are available. It should not be necessary to add any aftermarket products to your fuel tank if you continue to use a high-quality fuel.
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Cleaner Air Ford approves the use of gasolines to improve air quality, including reformulated gasolines that contain oxygenates such as a maximum of 10% ethanol or 15% MTBE. There should be no more than 5% methanol with cosolvents and additives to protect the fuel system. Reformulated fuel is also required in certain areas of the U.S. These fuels are designed to further reduce the emissions from your vehicle. Generally, you should not experience difficulties operating your vehicle on fuels containing oxygenates. We encourage you to use these fuels. Safety Information Relating to Automotive Fuels
(cid:82)WARNING
Automotive fuels can cause serious injury or death if misused or mishandled.
n Turn vehicle off when refueling. n Do not smoke when refueling. Fuels are extremely
flammable.
n Do not siphon any fuel by mouth.
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Maintenance and Care
(cid:82)WARNING
Gasoline or gasoline blended with methanol can cause blindness and possible death when swallowed. If any fuel is swallowed, call a physician or poison control center immediately.
n Avoid breathing vapors while refueling. n If fuel is splashed on the skin, wash with soap and water. n If fuel is splashed in the eyes, remove contact lenses (if
worn), flush with water for 15 minutes, and seek medical attention.
Gasoline and gasoline blends may contain small amounts of carcinogens, such as benzene. Long-term exposure to unleaded gasoline vapors has caused cancer in laboratory animals. If you are taking the medication “Antabuse” or other forms of disulfiram for the treatment of alcoholism, vapor or skin contact with a gasoline-methanol blend may cause the same kind of adverse reaction as drinking an alcoholic beverage. In sensitive individuals, serious personal injury or sickness could result. Consult a physician promptly if you experience an adverse reaction.
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Running Out of Fuel
NOTE: Avoid running out of fuel because this situation may
have an adverse effect on modern powertrain components.
You may need to crank the engine several times before the fuel system starts to pump fuel from the tank to the engine.
(cid:82)WARNING
Never pour fuel in the throttle body or attempt to start the engine with the air cleaner removed. Doing so could result in fire and personal injury.
Fuel Economy Fuel economy is an estimate of the efficiency of your vehicle and can be calculated as Miles Per Gallon (MPG) or Liters Per 100 Kilometers (L/100K). Do not calculate fuel economy during your vehicle’s break-in period. This would not be an accurate estimate of how much fuel your vehicle will normally use.
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Maintenance and Care
To calculate fuel economy: 1. Fill the tank completely and record the initial odometer
reading.
2. Every time you buy fuel record the amount (in gallons or
liters) purchased.
3. After at least three to five tankfuls, fill the fuel tank and
record the final odometer reading.
4. Use these equations to calculate your fuel economy: n English: MPG 쏁 (total miles driven) 앦 (gallons used) n Metric: L/100k 쏁 (liters used) 앦 (100 kilometers) Comparisons With Environmental Protection Agency (EPA) and Transport Canada (TC) Fuel Economy Estimates EPA fuel economy figures are obtained from laboratory tests under simulated road conditions and may not reflect the actual conditions you experience or your style of driving. The EPA fuel economy estimate is not a guarantee that you will achieve the fuel economy shown. The following decrease fuel economy: n Lack of regular, scheduled maintenance n Rapid acceleration and excessive speed n Driving with your foot on the brake n Sudden stops n Extended engine idling n Using speed control in hilly terrain n Extended use of the A/C, defroster, rear window defroster
and other accessories
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n Underinflated tires n Heavy loads n Aftermarket add-ons such as bike, ski or luggage racks, bug
deflectors, etc.
Self-Service Pointers If you choose to do your own fueling, you should also perform a few simple maintenance routines. This extra effort will save you additional money and contribute to the driving efficiency of your vehicle. The following procedures require only a tire gauge, a rag, an oil can spout and windshield washer fluid. n Check the engine oil at every refueling stop n Clean the windshield, outside mirrors and headlights n Check windshield washer fluid n Check tires for excessive wear or worn edges n Check the tire pressure at least monthly Emission Control System Your vehicle is equipped with a catalytic converter which enables your vehicle to comply with applicable exhaust emission requirements.
(cid:82)WARNING
Exhaust leaks may result in the entry of harmful and potentially lethal fumes into the passenger compartment. Under extreme conditions excessive exhaust temperatures could damage the fuel system, the interior floor covering, or other vehicle components, possibly causing a fire.
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Maintenance and Care
To make sure that the catalytic converter and the other emission control parts continue to work properly: n Use only unleaded fuel. n Avoid running out of fuel. n Do not turn off the ignition while your vehicle is moving,
especially at high speeds.
n Have the services listed in the Maintenance Schedule booklet
performed according to the specified schedule. The scheduled maintenance services are required because they are considered essential to the life and performance of your vehicle and to its emissions system.
Ford strongly recommends the use of genuine Ford replacement parts. If other than Ford or Motorcraft parts or Ford authorized remanufactured parts are used for maintenance replacements or for the service of components affecting emission control, such non-Ford parts should be equivalent to genuine Ford Motor Company parts in performance and durability. It is the owner’s responsibility to determine the equivalency of such parts. Please consult your warranty booklet for complete warranty information.
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(cid:82)WARNING
Do not park, idle, or drive your vehicle in dry grass or other dry ground cover. The emission system heats up the engine compartment and exhaust system, which can start a fire.
Watch for fluid leaks, strange odors, smoke, loss of oil pressure, the charge warning light, the check engine light, or the temperature warning light. These sometimes indicate that the emission system is not working properly. Do not make any unauthorized changes to your vehicle or engine. Changes that cause more unburned fuel to reach the exhaust system can increase the temperature of the engine or exhaust system. By law, anyone who manufactures, repairs, services, sells, leases, trades vehicles, or supervises a fleet of vehicles is not permitted to intentionally remove an emission control device or prevent it from working. In some of the United States and in Canada, vehicle owners may be liable if their emission control device is removed or is prevented from working. Do not drive your vehicle if it does not operate properly. See your dealer if the engine runs on for more than five seconds after you shut it off or if it misfires, surges, stalls, or backfires. Information about your vehicle’s emission control system is on the Vehicle Emission Control Information decal located on or near the engine. This decal identifies engine displacement and gives some tune-up specifications.
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Maintenance and Care
How to Prepare Your Vehicle for Inspection/Maintenance (I/M) Testing In some localities it may become a legal requirement to pass an Inspection/Maintenance (I/M) test of the On-Board Diagnostic (OBD) II system. If the vehicle’s powertrain system or its battery has just been serviced, the OBD II system is reset to a not ready for I/M testing condition. To prepare for I/M testing, the law specifies that additional mixed city and highway driving is required to complete the check of the OBD II system. OBD II Drive Cycle The driving modes required to reach the ready condition consist of a minimum of 30 minutes of city and highway driving as described below: n At least twenty minutes driving in stop and go, city type
traffic with at least four idle periods.
n At least ten minutes of driving on an expressway or
highway.
Before completing the above driving modes, the engine must be warmed up and at operating temperature. Once started, the vehicle must not be turned off during these driving modes. Lights and Bulb Replacement It is a good idea to check the operation of the following lights frequently: n headlamps n tail lamps n brakelamps n high-mount brakelamp n hazard flasher
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n turn signals n side markers n license plate lamps The alignment of your headlamps should be checked if:
n oncoming motorists frequently signal you to turn off your
vehicle’s high beams when you do not have the high beams on
n the headlamps do not seem to give you enough light to see
clearly at night
n the headlamps are not aligned so that they point slightly
down and to the right.
Headlamp Bulb
The headlamps on your vehicle use replaceable bulbs, one for high beam and one for low beam on each side. When the lamp burns out, simply replace the bulb, rather than the whole lamp.
(cid:82)WARNING
Handle a halogen headlamp bulb carefully and keep out of children’s reach. Grasp the bulb only by its plastic base and do not touch the glass. The oil from your hand could cause the bulb to break the next time the headlamps are operated.
Do not remove the burned-out bulb unless you can immediately replace it with a new one. If a bulb is removed for an extended period of time, contaminants may enter the headlamp housing and affect its performance.
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Maintenance and Care
Removing the headlamp bulb 1. Make sure that the headlamp knob is in the OFF position. 2. Lift the hood and find the bulb in the headlamp socket. 3. Remove the bulb assembly by turning it clockwise and
pulling it out of the headlamp socket.
4. Remove the L-shaped bulb by pressing the retaining clip at the base of the electrical connector and sliding the bulb out.
Installing the headlamp bulb 1. Without touching the glass on the bulb, insert the new bulb. You may want to protect the bulb by holding it with a piece of cloth or paper towel. Make sure the retaining clip at the base of the electrical connector locks.
2. Insert the bulb assembly in the headlamp socket. Turn it
counterclockwise to lock it in place.
3. Turn the headlamps on and make sure that they work
properly. If the headlamp was correctly aligned before you changed the bulb, you should not need to align it again.
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17-1/2 pica
High-Mount Brakelamp Bulbs
From the back seat, remove the back of the brakelamp assembly. Depress the two retaining tabs on the ends of the assembly and pull off the back. Turn the burned-out bulb counterclockwise and pull it out. Push in the replacement bulb and turn it clockwise to lock it in the socket. Replace the back of the brakelamp assembly, making sure that the retaining tabs snap into place.
art:0000624-B
The high-mount brakelamp assembly
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Maintenance and Care
thirty-four pica
chart:0000383-J
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*[MC38200(ALL)01/96] *[MC38300(ALL)01/96] *[MC38400(ALL)01/96] *[MC38500(ALL)01/96] *[MC38600(ALL)01/96] *[MC38700(ALL)01/96]Cleaning Your Vehicle Pollen, bird droppings and tree sap can damage the paint, especially in hot weather. Wash your vehicle as often as necessary to keep it clean. Take similar precautions if your vehicle is exposed to chemical industrial fallout. Paint damage resulting from fallout is not related to a defect in paint materials or workmanship and therefore is not covered by warranty. Ford, however, believes that continual improvement in customer satisfaction is a high priority. For this reason, Ford has authorized its dealers to repair, at no charge to the owner, the surfaces of new vehicles damaged by environmental fallout within 12 months or 12,000 miles (20,000 km) of purchase, whichever comes first. Customers may be required to bring their vehicle in for inspection by a Ford representative. Washing and Polishing Your Vehicle
Wash the outside of your vehicle, including the underside, with a mild detergent. DO NOT: n Wash your vehicle with hot water n Wash your vehicle while it sits in direct sunlight n Wash your vehicle while the body is hot Polish your vehicle to remove harmful deposits and protect the finish.
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Maintenance and Care
Cleaning Chrome and Aluminum Parts
Wash chrome and aluminum parts with a mild detergent. Do not use steel wool, abrasive cleaners, fuel or strong detergents. Cleaning Plastic Parts
Some of your vehicle’s exterior trim parts are plastic. Clean with a tar and road oil remover if necessary. Use a vinyl cleaner for routine cleaning. Do not clean plastic parts with thinners, solvents or petroleum-based cleaners. If you have your vehicle rustproofed, remove oversprayed rustproofing with a tar and road oil remover. If rustproofing is not removed from plastic and rubber parts, it can cause deterioration. Cleaning the Safety Belts
Clean the safety belts with any mild soap solution that is recommended for cleaning upholstery or carpets. Do not bleach or dye the belt webbing because this may weaken it. Clean the instrument panel lens and woodtone trim with a soft cloth and a glass cleaner. Do not use paper towel or any abrasive cleaner to clean either the lens or the woodtone trim as these may cause scratches.
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Cleaning the Exterior Lamps
Do not use dry paper towel, chemical solvents or abrasive cleaners to clean the lamps, as these may cause scratches or crack the lamps. Cleaning the Seats
Leather For routine cleaning, wipe the surface with a soft, damp cloth. For more thorough cleaning, wipe the surface with a leather and vinyl cleaner or a mild soap. Fabric
Remove dust and loose dirt with a whisk broom or a vacuum cleaner. Remove fresh spots immediately. Follow the directions that come with the cleaner. NOTE: Before using any cleaner, test it on a small, hidden
area of fabric. If the fabric’s color or texture is adversely affected by a particular cleaner, do not use it.
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Maintenance and Care
Cleaning the Engine A clean engine is more efficient because a buildup of grease and dirt acts as an insulator, keeping the engine warmer than usual. n Extreme care must be used if a power washer is used to clean the engine. The high pressure fluid could penetrate sealed parts and assemblies causing damage or malfunctions.
n In order to avoid possible cracking of the engine block or fuel injection pump, do not spray a hot engine or injection pump with cold water.
n The alternator, distributor and air intake must be covered.
Covering these components will help prevent water damage.
n Never wash or rinse the engine while it is running. Water
getting into the engine may cause internal damage.
Cleaning the Wheels
Wash the wheels with the same detergent you use to wash your vehicle’s body. Do not use acid-based wheel cleaners, steel wool, abrasives, fuel, or strong detergents. These substances will damage protective coatings. Use tar and road oil remover to remove grease and tar. NOTE: Before going to a car wash, find out if the brushes are
abrasive.
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Capacities and Specifications
Refill Capacities, Motorcraft Parts, and Lubricant Specifications Motorcraft Parts
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eighteen pica
chart:0000385-N
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Fluid Specifications and Capacities
twenty-four pica
chart:0000386-T
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Capacities and Specifications
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Lubricant Specifications
twenty-six pica
chart:0000722-R
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Vehicle Storage Maintenance Tips If you plan on storing your vehicle for an extended period of time (60 days or more), refer to the following maintenance recommendations to ensure your vehicle stays in good operating condition. General n Store all vehicles in a dry, ventilated place. n Protect from sunlight, if possible. n If vehicles are stored outside, they require regular maintenance to protect against rust and damage.
Body n Wash vehicle thoroughly to remove dirt, grease, oil, tar or
mud from exterior surfaces, rear wheel housing and underside of front fenders.
n Periodically wash vehicles stored in exposed locations. n Touch-up raw or primed metal to prevent rust. n Cover chrome and stainless steel parts with a thick coat of
auto wax to prevent discoloration. Re-wax as necessary when the vehicle is washed.
n Lubricate all hood, door and trunk lid hinges and latches
with a light grade oil.
n Cover interior soft trim to prevent fading. n Keep all rubber parts free from oil and solvents.
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Capacities and Specifications
Engine n Start engine every 15 days. Run at fast idle until it reaches
normal operating temperature.
n With your foot on the brake, shift through all the gears
while the engine is running.
Fuel system n Fill fuel tank with high-quality unleaded fuel until the first
automatic shutoff of the fuel pump nozzle.
NOTE: During extended periods of vehicle storage (60 days or more), fuel may deteriorate due to oxidation. This can damage rubber and other polymers in the fuel system and may also clog small orifices.
Ford Gas Stabilizer should be added whenever actual or expected storage periods exceed 60 days. Follow the instructions on the label. The vehicle should then be operated at idle speed to circulate the additive throughout the fuel system. A volatile corrosion inhibitor added to the fuel system will protect the fuel system’s inner surfaces from corrosion. Follow the instructions packaged with the product. Cooling system n Protect against freezing temperatures.
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Battery n Check and recharge as necessary. n Keep connections clean and covered with a light coat of
grease.
n If storing your vehicle for more than 30 days without
recharging the battery, it may be advisable to disconnect the battery cables to ensure battery charge is maintained for quick starting.
Brakes n Make sure brakes and parking brake are fully released. Tires n Maintain recommended air pressure. Miscellaneous n Make sure all linkages, cables, levers and clevis pins under
vehicle are covered with grease to prevent rust.
n Move vehicles at least 25 feet (10 m) every 15 days to
lubricate working parts to prevent corrosion.
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Reporting Safety Defects (U.S. Only)
Reporting Safety Defects (U.S. Only) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation, 400 Seventh Street, Washington D.C. 20590. You can also obtain other information about motor vehicle safety from the Hotline.
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%*[HS00205(ALL)06/94] *[HS00210(ALL)11/95]
*[HS00215(ALL)06/94] *[HS00220(ALL)06/94] *[HS00225(ALL)06/94] *[HS00230(ALL)06/94] *[HS00235(ALL)06/94] *[HS00240(ALL)06/94]
*[HS00245(ALL)06/94] *[HS00250(ALL)06/94]
*[HS00255(ALL)04/95] *[HS00260(ALL)04/95]
Customer Assistance
Roadside Assistance Ford Motor Company has set up a 24-hour, seven-day-a-week hotline with trained operators who put you in touch with the help you need if you experience a problem with your vehicle. This complimentary service is provided to you throughout your warranty period of 3 years or 36,000 miles (60,000 km), whichever comes first. To purchase Roadside Assistance coverages beyond this period (available through Ford Auto Club in the United States or Ford and Lincoln-Mercury dealers in Canada), contact your Ford or Lincoln-Mercury dealer. Additional Roadside Assistance coverage is unavailable in Puerto Rico and the Virgin Islands. Roadside Assistance will cover the following: n Mount your spare if you have a flat tire. n Jump-start your battery if it is dead. n Unlock your vehicle if you are locked out. n Bring you fuel if you run out. n Tow your vehicle if you are stranded. Even non-warranty
related tows, like accidents or getting stuck in mud or snow, are covered (some exclusions apply, such as impound towing and repossession).
How to use Roadside Assistance Your Roadside Assistance identification card can be found in the Owner Guide portfolio in your glove compartment. Complete the card and place it in your wallet for quick reference. To receive roadside assistance in the United States call 1-800-241-FORD (in Canada call 1-800-665-2006). Should you need to arrange for roadside assistance yourself, Ford Motor Company will reimburse the reasonable cost. To obtain information about reimbursement call 1-800-241-FORD (in Canada call 1-800-665-2006).
237
File:14cdhso.ex Update:Fri May 24 08:39:27 1996
*[HS00300(ALL)01/95] *[HS00400(ALL)01/95]
%*[HS00500(ALL)02/95] *[HS00600(ALL)04/95]
*[HS00700(ALL)04/95]
*[HS01000(ALL)04/95]
[HS01125(ALL)01/95]
6 pica art:0001312-A
*[HS01150(ALL)03/95]
If You Have a Service Problem Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships that can service your vehicle for you. This chapter tells you how to get service or maintenance for your vehicle. Service/Maintenance Concerns (U.S. or Canada) Ford recommends taking your vehicle to your selling dealer who wants to ensure your continued satisfaction. You may, however, take your vehicle to any authorized Ford or Lincoln-Mercury dealer. In most cases, your dealer will be able to resolve your concern. If you are not satisfied with the service you received from your dealership’s service department, talk to the service manager at the dealership, or if you still are not satisfied, talk to the owner or general manager of the dealership. In most cases, you will have your concern resolved at this level. If you are away from home when your vehicle needs to be serviced, or if you need more help than the dealer gave you, contact the Ford Customer Assistance Center to find an authorized dealership that may be able to help you.
If you live in Canada and have any questions or concerns that the dealership cannot answer, contact the Customer Assistance Centre.
238
File:14cdhso.ex Update:Fri May 24 08:39:27 1996
[HS01175(ALL)01/95]
6 pica art:0001313-A
*[HS01200(ALL)04/95] *[HS01300(ALL)04/95] *[HS01400(ALL)04/95] *[HS01500(ALL)03/95] *[HS01550(ALL)03/95] *[HS01600(ALL)03/95] %*[HS01700(ALL)04/96] [HS01750(ALL)05/95]
6 pica art:0001195-A
*[HS02400(ALL)04/96]
Customer Assistance
Please have the following information available when contacting Ford Customer Assistance: n your telephone number (both business and home) n the name of the dealer and the city where the dealership is
located
n the year and make of your vehicle n the date purchased n the current mileage on your vehicle n your Vehicle Identification Number (VIN) listed on your
vehicle ownership license
Vehicle Identification Number (VIN/Serial Number) If you still have a complaint involving a warranty dispute, you may wish to contact the Dispute Settlement Board (U.S. only) or the Canadian Motor Vehicle Arbitration Plan (CAMVAP) in Canada.
239
File:14cdhso.ex Update:Fri May 24 08:39:27 1996
*[HS02425(ALL)04/96]
%*[HS02450(ALL)04/96] *[HS02475(ALL)04/96] *[HS02500(ALL)04/96] *[HS02525(ALL)04/96] *[HS02550(ALL)04/96]
*[HS02575(ALL)04/96] *[HS02600(ALL)04/96]
*[HS02625(ALL)04/96] *[HS02650(ALL)04/96] *[HS02675(ALL)04/96] *[HS02700(ALL)04/96]
A warranty dispute must be submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. The Dispute Settlement Board (U.S. only) The Dispute Settlement Board is: n an independent, third-party arbitration program for warranty
disputes
n available free to owners and lessees of qualifying Ford Motor
Company vehicles
The Dispute Settlement Board may not be available in all states. Ford Motor Company reserves the right to change eligibility limitations, modify procedures and/or discontinue this service without notice and without incurring obligations. What Kinds of Cases Does the Board Review? The Board reviews all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the new vehicle limited warranty that have not been resolved by either a dealer or Ford Motor Company, except those involving: n a non-Ford product n a non-Ford dealership n a vehicle sales transaction n request for reimbursement of consequential expenses. Expenses incidental to the warranty complaint being reviewed are eligible for consideration
240
File:14cdhso.ex Update:Fri May 24 08:39:27 1996
*[HS02725(ALL)04/96] *[HS02750(ALL)04/96] *[HS02775(ALL)04/96] *[HS02800(ALL)04/96]
*[HS02825(ALL)04/96] *[HS02850(ALL)04/96]
*[HS02875(ALL)04/96]
*[HS02900(ALL)04/96] *[HS02925(ALL)04/96] *[HS02950(ALL)04/96] *[HS02975(ALL)04/96] *[HS03000(ALL)04/96]
Customer Assistance
n items not covered by the new vehicle limited warranty n items covered by a service contract n alleged liability claims n property damage where the damage is significant when
compared to the economic loss alleged under the warranty dispute
n cases currently in litigation n vehicles not used primarily for family, personal or household
purposes (except in states where the Dispute Settlement Board is required to review commercial vehicles)
Complaints involving vehicles in which applicable new vehicle limited warranties have expired at receipt of your application are not eligible. Eligibility may differ according to state law. For example, see the unique brochures for California and Wisconsin purchasers/lessees. How does the Board Work? The Board consists of: n three consumer representatives n a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are recruited and trained by an independent consulting firm. Dealers are chosen because of their business leadership qualities.
241
File:14cdhso.ex Update:Fri May 24 08:39:27 1996
*[HS03025(ALL)04/96] *[HS03050(ALL)04/96]
*[HS03075(ALL)04/96] *[HS03100(ALL)04/96] *[HS03125(ALL)04/96] *[HS03150(ALL)04/96] *[HS03175(ALL)04/96] *[HS03200(ALL)04/96] *[HS03225(ALL)04/96] *[HS03250(ALL)04/96] *[HS03275(ALL)04/96] *[HS03300(ALL)04/96] *[HS03325(ALL)04/96] *[HS03350(ALL)04/96] *[HS03375(ALL)04/96] *[HS03400(ALL)04/96]
What the Board needs To have your case reviewed you must complete the application in the DSB brochure and mail it to the address provided on the application form. Your application is reviewed and, if it is determined to be eligible, you will receive an acknowledgment indicating: n the file number assigned to your application n the toll-free phone number of the DSB’s independent
administrator
Your dealership and a Ford Motor Company representative are asked to submit statements at this time. To review your case properly, the Board needs the following information: n legible copies of all documents and maintenance or repair
orders relevant to the case
n the year, make, model and Vehicle Identification Number
(VIN) listed on your vehicle ownership license
n the date of repair(s) and mileage at the time of occurrence(s) n the current mileage n the name of the dealer who sold or serviced the vehicle n a brief description of your unresolved concern n a brief summary of the action taken with the dealer and
Ford Motor Company
n the names (if known) of all the people you contacted at the
dealership
n a description of the action you expect to resolve your
concern
242
File:14cdhso.ex Update:Fri May 24 08:39:27 1996
*[HS03425(ALL)04/96] *[HS03450(ALL)04/96] *[HS03475(ALL)04/96]
*[HS03500(ALL)04/96] *[HS03525(ALL)04/96]
*[HS03550(ALL)04/96]
*[HS03575(ALL)04/96]
Customer Assistance
Should your case NOT qualify for review, a letter of explanation will be mailed to you. Oral presentations If the involved vehicle is within 36 months and 36,000 miles of the warranty start date, you have the right to make an oral presentation before the Board. Indicate your choice to do so on the application. Oral presentations may also be requested by the Board. Making a decision Board members will review all available information related to the complaint, including oral presentations, if necessary. They then arrive at a fair and impartial decision, decided by a simple majority vote. Because the Board usually meets only once a month, some cases may take longer than 30 days to be reviewed. The Board makes every effort to resolve each case within 40 days of receiving the consumer application form. After a case is reviewed, the Board mails you a decision letter. The Board also provides a form on which to accept or reject the Board’s decision. The decisions of the Board are binding on the dealer and Ford, but not on consumers who may elect to pursue other remedies available to them under state and federal law. Decisions of the Board may be presented as evidence by any party in subsequent legal proceedings that may be initiated, where allowed by law.
243
File:14cdhso.ex Update:Fri May 24 08:39:27 1996
*[HS03600(ALL)04/96] *[HS03625(ALL)04/96] *[HS03650(ALL)04/96]
%*[HS07700(ALL)05/95] *[HS07850(ALL)03/95]
[HS07950(ALL)05/94]
6 pica art:0001313-A
*[HS07975(ALL)04/95] *[HS08000(ALL)04/95] *[HS08020(ALL)04/95] *[HS08040(ALL)03/95] *[HS08050(ALL)03/95] *[HS08060(ALL)03/95] %*[HS08080(ALL)04/96]
To Request a DSB Brochure/Application For a brochure/application, speak to your dealer or write to the Board at the following address: Dispute Settlement Board PO Box 5120
Southfield, MI 48086-5120
Ford of Canada Customer Assistance If you live in Canada and have any questions or concerns that the dealership cannot answer, contact the Customer Assistance Centre.Please have the following information available when contacting the Customer Assistance Centre: n your telephone number (both business and home) n the name of the dealer and the city where the dealership is
located
n the year and make of your vehicle n the date purchased n the current mileage on your vehicle n your Vehicle Identification Number (VIN) listed on your
vehicle ownership license
244
File:14cdhso.ex Update:Fri May 24 08:39:27 1996
%*[HS08100(ALL)09/95] *[HS08200(ALL)10/95]
*[HS08300(ALL)10/95]
*[HS08400(ALL)09/95]
*[HS08450(ALL)09/95]
*[HS08500(ALL)08/95] %*[HS08600(ALL)02/96] *[HS08700(ALL)06/95]
Customer Assistance
Mediation/Arbitration Program (Canada Only) In those cases where you continue to feel that the efforts by Ford and the dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straight-forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings. In the CAMVAP program, impartial third-party Arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial Arbitrators review the positions of the parties, make decisions and, where appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair and final as the arbitrator’s award is binding on both you and Ford of Canada. CAMVAP services are available in all territories and provinces, except Quebec. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685. This plan is not available in the province of Quebec. Getting Help Outside the U.S. and Canada Before you export your vehicle to a foreign country, contact the appropriate foreign embassy or consulate to make sure local regulations do not prevent you from registering your vehicle. Officials at the embassy can also help you decide whether you should import your vehicle to that country.
245
File:14cdhso.ex Update:Fri May 24 08:39:27 1996
*[HS08800(ALL)06/95]
*[HS08900(ALL)06/95]
*[HS09000(ALL)06/95] *[HS09100(ALL)06/95]
*[HS09200(ALL)10/95]
7-1/2 pica art:0040273-C
*[HS09300(ALL)06/95]
*[HS09400(ALL)06/95]
Officials at the embassy or consulate can tell you where to get unleaded fuel. If you cannot get unleaded fuel or can get only fuel with an anti-knock index that is lower than your vehicle needs, contact a district or owner relations office before you leave the U.S. or Canada. Use of leaded fuel in your vehicle without a proper conversion may damage the effectiveness of your emissions control system and may cause engine knocking or serious engine damage. Ford Motor Company is not responsible for any damage that is caused by use of improper fuel. You may also have difficulty importing your vehicle back into the U.S. if you use leaded fuel. If your vehicle must be serviced while you are traveling or living in Central or South America, the Caribbean, or the Middle East, contact the nearest Ford dealership. If the dealership cannot help you, write to:
If you are in other foreign countries, contact the nearest Ford dealership. If the dealership cannot help you, they can direct you to the appropriate Ford affiliate office. If you buy your vehicle in North America and then relocate outside of the U.S. or Canada, register your Vehicle Identification Number and new address with Ford Motor Company Export Operations.
246
File:15cdaco.ex Update:Thu Sep 12 11:09:27 1996
*[AC00200(ALL)01/96] *[AC00225(ALL)01/96]
*[AC00250(ALL)01/96]
fourteen pica
chart:0001433-A *[AC00300(ALL)04/96]
Accessories
Ford Accessories for Your Vehicle Ford has many fine products available from your dealer to clean your vehicle and protect its finishes. For best results, use the following, or products of equivalent quality:
A wide selection of accessories is available through your local authorized dealer. These fine accessories have been engineered specifically to fulfill your automotive needs. They are custom designed to complement the style and aerodynamic appearance of your Ford-built vehicle. In addition, each accessory is made from high quality materials and meets or exceeds Ford’s rigid engineering and safety specifications. That is why Ford brand accessories are warranted for up to 12 months or 12,000 miles (20,000 km), whichever comes first. See your dealer for complete warranty information and accessory availability.
247
File:15cdaco.ex Update:Thu Sep 12 11:09:27 1996
*[AC00350(ALL)06/95] [AC00550(ALL)03/95]
Safety, Comfort, and Convenience
fourteen pica
chart:0000608-L
[AC00575(ALL)05/95]
fourteen pica
chart:0001253-D
248
File:15cdaco.ex Update:Thu Sep 12 11:09:27 1996
*[AC00600(ALL)09/95]
*[AC00700(ALL)01/96]
*[AC00800(ALL)01/96]
*[AC00900(ALL)01/96]
Accessories
NOTE: When adding accessories, equipment, passengers, and
luggage to your vehicle, do not exceed the total weight capacity of the vehicle or of the front or rear axle (GVWR, GAWR as shown on the Safety Compliance Certification Label). Consult your dealer for specific weight information.
NOTE: The Federal Communications Commission (FCC) or
the Canadian Radio Telecommunications Commission (CRTC) regulates the use of mobile communications systems — such as two-way radios, telephones, and theft alarms — that are equipped with radio transmitters. Any such equipment installed in your vehicle should comply with FCC or CRTC regulations and should be installed only by a qualified technician.
NOTE: Mobile communications systems may harm the
operation of your vehicle, particularly if they are not properly designed for automotive use or are not properly installed. For example, when operated, such systems may cause the engine to stumble or stall. In addition, such systems may themselves be damaged or their operation affected by operating your vehicle. (Citizens band [CB] transceivers, garage door openers, and other transmitters whose power output is 5 watts or less will not ordinarily affect your vehicle’s operation.)
NOTE: Because we have no control over the installation,
design, or manufacture of such systems, Ford cannot assume responsibility for any adverse effects or damage that may result if you use this equipment.
249
File:15cdaco.ex Update:Thu Sep 12 11:09:27 1996
[AC01000(O )05/95]
thirty-six pica
chart:0040403-A
250
File:15cdaco.ex Update:Thu Sep 12 11:09:27 1996
[AC01200(O )04/96]
thirty-two pica
chart:FORDADVIL
Accessories
253
File:16cdqio.ex Update:Thu Sep 12 11:10:34 1996
[QI00500(ALL)05/95]
33-1/2 pica
art:0001473-A
Warning label locations
259
3
F
3
F
’
3
F
