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appears on-screen when HD Radio is active. You can touch TAG to save the information of the song that is playing. When you plug in your portable music player, the information transfers, if supported by your device. When you are connected to iTunes, the tags appear to remind you of the songs you would like to download. See HD Radio information later in this chapter.
Sample commands "Sirius <0-223>"* "Sports games"*
* This command is only usable if you have an active subscription to SIRIUS satellite radio. ** The commands that have [ ] around the word means that the word is optional. For example, if you say, "Play Metallica", this is the same as the voice command, "Play [artist]
". AM/FM Radio Touch the AM or FM tab to listen to the radio.
To change between AM and FM presets, just touch the AM or FM tab. Memory Presets Save a station by pressing and holding one of the memory preset areas. There is a brief mute while the radio saves the station. Sound returns when finished. HD Radio Touch this button to turn HD Radio on. The light on the button illuminates when the feature is on. HD Radio allows you to receive radio broadcasts digitally, where available, providing free, crystal-clear sound. See HD Radio information later in this chapter. Scan Touch this button to go to the next strong AM or FM radio station. The light on the button illuminates when the feature is on.
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Direct Tune Touch this button to manually enter the desired station number. Touch Enter when you are done. HD Radio™ Information (If Available) Note: HD Radio broadcasts are not available in all markets. HD Radio technology is the digital evolution of analog AM/FM radio. Your system has a special receiver that allows it to receive digital broadcasts (where available) in addition to the analog broadcasts, it already receives. Digital broadcasts provide a better sound quality than analog broadcasts with free, crystal-clear audio and no static or distortion. For more information, and a guide to available stations and programming, please visit www.hdradio.com. When HD Radio is on and you tune to a station broadcasting HD Radio technology, you may notice the following indicators on your screen:
The HD Radio logo blinks when acquiring a digital station and stays solid when digital audio is playing. When this logo is available, you may also see Title and Artist fields on-screen.
The multicast indicator appears in FM mode (only) if the current station is broadcasting multiple digital broadcasts. The highlighted numbers signify available digital channels where new or different content is available. HD1 signifies the main programming status and is available in analog and digital broadcasts. Other multicast stations (HD2 through HD7) are only available digitally. TAG allows you to save a song to download later when you are on an acquired HD Radio station and the feature is on. To turn the feature on and use it: 1. Press AM or FM > Options > TAG
Button > On.
2. When you hear a song you like, touch
TAG.
3. The system automatically saves the song's information and transfers it to your portable music player (if supported) when you connect it to the system. The system automatically transfers the tag to your player (if already connected) and a pop-up confirms the transfer.
4. When you access iTunes with your
portable music player, the tags appear to you as a reminder. The system allows you to tag up to approximately 100 songs. For a list of devices that support tagging, see www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
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When HD Radio broadcasts are active, you can access the following functions: • Scan allows you to hear a brief
sampling of all available stations. This feature still works when HD Radio reception is on, although it does not scan for HD2-HD7 channels. You may see the HD logo appear if the station has a digital broadcast.
• Memory presets allow you to save an active channel as a memory preset. Touch and hold a memory preset slot until the sound returns. There is a brief mute while the radio saves the station. Sound returns when finished. When switching to an HD2 or HD3 memory preset, the sound mutes before the digital audio plays, because the system has to reacquire the digital signal.
Note: As with any saved radio station, you cannot access the saved station if your vehicle is outside the station’s reception area. HD Radio Reception and Station Troubleshooting
Reception area
Station blending
Potential reception issues If you are listening to a multicast station and you are on the fringe of the reception area, the station may mute due to weak signal strength. If you are listening to HD1, the system switches back to the analog broadcast until the digital broadcast is available again. However, if you are listening to any of the possible HD2-HD7 multicast channels, the station mutes and stays muted unless it is able to connect to the digital signal again. When the system first receives a station (aside from HD2- HD7 multicast stations), it first plays the station in the analog version. Once the receiver verifies the station is an HD Radio station, it shifts to the digital version. Depending on the station quality, you may hear a slight sound change when the station changes from analog to digital. Blending is the shift from analog to digital sound or digital back to analog sound.
In order to provide the best possible experience, use the contact form to report any station issues found while listening to a station broadcasting with HD Radio technology. Independent entities own and operate each station. These stations are responsible for ensuring all audio streams and data fields are accurate.
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Potential station issues
Issues
Cause
Action
Echo, stutter, skip or repeat in audio. Increase or decrease in audio volume. Sound fading or blending in and out.
There is an audio mute delay when selecting HD2 or HD3, multicast preset or Direct Tune.
Cannot access HD2 or HD3
multicast channel when recalling a preset or from a direct tune. Text information does not match currently playing audio.There is no text information shown for currently selected frequency.
This is poor time alignment by the radio broadcaster.
No action required. This is a broadcast issue.
The radio is shifting between analog and digital audio.
The digital multicast is not available until the HD Radio broadcast is decoded. Once decoded, the audio is avail- able. The previously stored multicast preset or direct tune is not available in your current reception area. Data service issue by the radio broadcaster.
Data service issue by the radio broadcaster.
No action required. The reception issue may clear up as you continue to drive. No action required. This is normal behavior. Wait until the audio is available.
No action required. The station is not available in your current location.
Fill out the station issue form at website listed below.* Fill out the station issue form at website listed below.* No action required. This is normal behavior.
HD2-HD7 stations not found when Scan is pressed. * http://www.ibiquity.com/automotive/report_radio_station_experiences
Pressing Scan disables HD2-HD7 channel search.
HD Radio Technology manufactured under license from iBiquity Digital Corp. U.S. and foreign patents. HD Radio and the HD and HD Radio logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor Company and iBiquity Digital Corp. are not responsible for the content sent using HD Radio technology. Content may be changed, added or deleted at any time at the station owner's discretion.
Radio Voice Commands
If you are listening to the radio, press the voice button on the steering wheel controls. When
prompted, say any of the following commands.
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If you are not listening to the radio, press the voice button and, after the tone, say "Radio", then any of the following commands.
"RADIO"
"<87.9-107.9>"
"<87.9-107.9> HD"1
"<530-1710>"
"AM"
"AM <530-1710>"
"AM autoset"
"AM autoset preset <#>"
"AM preset <#>"
"Browse"2
"FM"
"FM <87.9-107.9>"
"FM <87.9-107.9> HD <#>"1
"FM autoset"
"FM autoset preset <#>"
"FM preset <#>"
"FM 1"
"FM 1 preset <#>"
"FM 2"
"FM 2 preset <#>"
"HD <#>"1
"Preset <#>" "Radio off" "Radio on""RADIO" "Set PTY"
"Tune"3
"Help"1 If available. 2 If you have said "Browse", see the "Browse" chart later in this section. 3 If you have said "Tune", see the following "Tune" chart.
"TUNE"
"<530-1710>" "<87.9-107.9>"
"<87.9-107.9> HD <#>"*
"AM"
"AM <530-1710>"
"AM autoset"
"AM autoset preset <#>"
"AM preset <#>"
"FM"
"FM <87.9-107.9>"
"FM <87.9-107.9> HD <#>"*
"FM autoset"
"FM autoset preset <#>"
"FM preset <#>"
"FM 1"
"FM 1 preset <#>"
"FM 2"
"FM 2 preset <#>"
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Bass
Speed Compensated Volume.
Treble Balance and Fade
Scan Touch this button to hear a brief sampling of channels. Options Touch this button to view and adjust various media settings. Sound Settings Touch this button to adjust settings for: • • Midrange • • • DSP (Digital Signal processing) • Occupancy Mode • Note: Your vehicle may not have all these sound settings. Set Category for Seek/Scan This allows you to select a category of music you would like to search for. You can then choose to either seek or scan for the stations playing that category. Parental Lockout This allows you to lock and unlock channels, change or reset your PIN or unlock all channels. To use this feature, you need your initial PIN, which is 1234. Artist/Title/Team Alerts This feature allows you to select Artists, Titles and Teams that you would like the system to alert you to when they are playing on other channels. Press Edit Alerts to delete or turn off alerts. You can also set all alerts to on or off. When an alert appears on the screen, you can choose to
"TUNE"
"HD <#>"* "Preset <#>"
"Help"
* If available. SIRIUS® Satellite Radio (If Activated)
Press the lower left corner of the touchscreen, and then select the SIRIUS tab.
Memory Presets Save a channel by pressing and holding one of the memory preset areas. There is a brief mute while the radio saves the channel. Sound returns when finished. ALERT Save the current song, artist, or team as a favorite. The system alerts you when it plays again on any channel. Replay Replay audio on the current channel. You can replay approximately 45 minutes of audio as long as you have remained tuned to the current station. Changing stations erases the previous audio. While in replay mode: • Press and release the seek buttons to
hear the previous or next song.
• Press and hold the seek buttons to
reverse or fast forward in the current track.
• Press play or pause to play or pause
the audio.
• Press Replay to return to live audio if
you have been using the feature to replay audio.
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Tune to the channel, to Cancel the alert or to Disable Alerts. If you are listening to a sporting event, you can save your favorite teams so that the system can alert you when they are playing on a satellite radio channel. Note: SIRIUS does not support the Alert feature on all channels. Ford Motor Company shall not be responsible for Alert feature variation. Electronic Serial Number (ESN) You need your ESN to activate, modify or track your satellite radio account. The ESN is on the System Information Screen (SR ESN:XXXXXXXXXXXX). To access your ESN, touch the bottom left corner of the touchscreen. Touch SIRIUS > Options. Direct Tune Touch this button to manually enter the desired satellite channel number. Touch Enter when you are done. Browse Touch this button to view a list of all available stations. Scroll to see more categories. Touch the station you want to listen to. Touch Skip if you want to skip this channel. Touch Lock if you do not want anyone to listen to this channel. Touch Title or Artist to see song and artists on other stations.
SIRIUS Satellite Radio Information Note: SIRIUS reserves the unrestricted right to change, rearrange, add or delete programming including canceling, moving or adding particular channels, and its prices, at any time, with or without notice to you. Ford Motor Company shall not be responsible for any such programming changes.
SIRIUS satellite radio is a subscription-based satellite radio service that broadcasts a variety of music, sports, news, weather, traffic and entertainment programming. Your factory-installed SIRIUS satellite radio system includes hardware and a limited subscription term that begins on the date of sale or lease of your vehicle. See an authorized dealer for availability. For more information on extended subscription terms (a service fee is required), the online media player and a list of SIRIUS satellite radio channels, and other features, please visit www.siriusxm.com in the United States, www.sirius.ca in Canada, or call SIRIUS at 1-888-539-7474. Note: This receiver includes the eCos real-time operating system. eCos is published under the eCos License.
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SIRIUS Satellite Radio Reception Factors and Troubleshooting
Antenna obstructions
Terrain
Station overload
Satellite radio signal interfer- ence
Potential reception issues For optimal reception performance, keep the antenna clear of snow and ice build-up and keep luggage and other materials as far away from the antenna as possible. Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, parking garages, dense tree foliage and thunderstorms can interfere with your reception. When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake a weaker one and the audio system may mute. Your display may show ACQUIRING... to indicate the interference and the audio system may mute.
Radio display
Cause
Action
Troubleshooting tips
Acquiring...
Sat Fault/SIRIUS System Failure.
Radio requires more than two seconds to produce audio for the selected channel. There is an internal module or system failure present.
Invalid Channel.
Unsubscribed Channel.
The channel is no longer available. Your subscription does not include this channel.
No Signal.
The signal is lost from the SIRIUS satellite or SIRIUS tower to your vehicle antenna.
No action required. This message should disappear shortly.
If this message does not clear shortly, or with an igni- tion key cycle, your receiver may have a fault. See an authorized dealer for service. Tune to another channel or choose another preset. Contact SIRIUS at 1-888- 539-7474 to subscribe to the channel, or tune to another channel. The signal is blocked. When you move into an open area, the signal should return.
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Radio display
Cause
Action
Troubleshooting tips
Updating.
Update of channel programming in progress.
Call SIRIUS 1-888-539- 7474.
Your satellite service is no longer available.
None found. Check Channel Guide.
Subscription Updated.
All the channels in the selected category are either skipped or locked. SIRIUS has updated the channels available for your vehicle.
No action required. The process may take up to three minutes. Contact SIRIUS at 1-888- 539-7474 to resolve subscription issues. Use the channel guide to turn off the Lock or Skip function on that station. No action required.
"SIRIUS"
"SAT 2 preset <#>"
"SAT 3"
"SAT 3 preset <#>" "Sirius <0-223>"
"Sirius off" "Sirius on"
"Sports game"*
"Tune"** "Help"
* If you have said "Sports game", see the following "Sports game" chart. ** If you have said "Tune", see the following "Tune" chart.
SIRIUS Satellite Radio Voice Commands
If you are listening to SIRIUS satellite radio, press the voice button on the steering wheel
controls. When prompted, say any of the following commands. If you are not listening to SIRIUS satellite radio, press the voice button and, after the tone, say "SIRIUS", then any of the following commands.
"SIRIUS"
"
" "Preset <#>"
"SAT"
"SAT preset <#>"
"SAT 1"
"SAT 1 Preset <#>"
"SAT 2"
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"SPORTS GAME"
"Tune to the
game" "Tune to the
game" "Tune to the
game"
"Tune to the
game" "Help"
"TUNE"
"
" "Preset <#>"
"SAT" "SAT 1"
"SAT 1 preset <#>"
"SAT 2"
"SAT 2 preset <#>"
"SAT 3"
"SAT 3 preset <#>" "Sirius <0-223>"
"Help"
CD
Press the lower left corner of the touchscreen, and then select the CD tab.
You can also advance and reverse the current track or current folder, if applicable. Repeat Touch this button to repeat the currently playing track, all tracks on the disc or turn the feature off if already on.
C-MAX (CCG)
Bass
Shuffle Touch this button to play the tracks or entire albums in random order, or turn the feature off if already on. Scan Touch this button to hear a brief sampling of all available tracks. More Info Touch this button to see disc information. Options Sound Settings Touch this button to adjust settings for: • • Midrange • • • DSP (Digital Signal processing) • Occupancy Mode • Note: Your vehicle may not have all these sound settings. Compression Touch this button to turn the compression feature on and off. Browse Touch this button to look through all available CD tracks. CD Voice Commands
Treble Balance and Fade
Speed Compensated Volume.
If you are listening to a CD, press the voice button on the steering wheel controls. When prompted,
say any of the following commands. If you are not listening to a CD, press the voice button and, after the tone, say "CD", then any of the following commands.
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The SD card slot is located either in the center console or behind a small access door in the instrument panel. To access and play music from your device, press the lower left corner of the touchscreen, and then select SD Card from the list on the left side of the screen.
SD logo is a trademark of SD-3C, LLC.
"CD" "Pause" "Play"
"Play next track"
"Play previous track" "Play track <1-512>"
"Repeat"
"Repeat folder"*
"Repeat off" "Repeat track"
"Shuffle"
"Shuffle CD"*
"Shuffle folder"*
"Shuffle off"
"Help"
*This applies to WMA or MP3 files only. SD Card Slot and USB Port SD Card Note: Your SD card slot is spring-loaded. To remove the SD card, press the card in and the system ejects it. Do not attempt to pull the card to remove it as this could cause damage. Note: The navigation system also uses this card slot. See Navigation (page 387).
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Bass
Shuffle Touch this button to play music on the selected album or folder in random order. Similar Music This feature allows you to choose music similar to what is currently playing. More Info Touch this button to see disc information such as current track, artist name, album and genre. Options Touch this button to view and adjust various media settings. Sound Settings allows you to adjust settings for: • • Midrange • • • DSP (Digital Signal processing) • Occupancy Mode • Note: Your vehicle may not have all these sound settings. Media Player Settings allows you to select more settings, which is under Media Player. See Settings (page 330). Device Information displays software and firmware information about the currently connected media device. Update Media Index indexes your device when you connect it for the first time and each time the content changes (such as adding or removing tracks) to make sure you have the latest voice commands available for all media on the device.
Treble Balance and Fade
Speed Compensated Volume.
USB Port
The USB ports are located either in the center console or behind a small access door in the instrument panel. To access and play music from your device, press the lower left corner of the touchscreen. This feature allows you to plug in media playing devices, memory sticks, flash drives or thumb drives, and charge devices if they support this feature. In order to playback video from your iPod or iPhone, you must have a special combination USB/RCA composite video cable (which you can buy from Apple). When you connect the cable to your iPod or iPhone, plug the other end into both the RCA jacks and the USB port. Playing Music from Your Device Note: The system is capable of indexing up to 30,000 songs.
Insert your device and select the SD Card or USB tab once the system recognizes it. You can then select from the following options:
Repeat This feature replays the currently playing song or album.
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Browse This feature allows you to view the contents of the device. It also allows you to search by categories, such as genre, artist or album. If you want to view song information such as Title, Artist, File, Folder, Album, and Genre, touch the on-screen album art. You can also touch What’s Playing to hear how the system pronounces the current band and song. This can be helpful when using voice commands to make sure the system correctly plays your request. Playing Video from Your Device To access and play video from your device, your vehicle's transmission must be in position P with the ignition in accessory mode. See Starting and Stopping the Engine (page 124). SD Card and USB Voice Commands If you are listening to a USB device or an SD card, press the voice button on the steering
wheel controls. When prompted, say any of the following commands. If you are not listening to a USB device or an SD card, press the voice button and, after the tone, say "USB" or "SD card", then any of the following commands.
"USB" or "SD CARD"
"Browse"*
"Next" "Pause" "Play"
"Play album
" "Play all"
"USB" or "SD CARD" "Play artist
" "Play audiobook
" "Play author
" "Play composer
" "Play folder
" "Play genre " "Play movie
"** "Play music video
"** "Play playlist
" "Play podcast " "Play podcast episode
" "Play similar music" "Play song
" "Play TV show
"** "Play TV show episode
"** "Play video
"** "Play video podcast
"** "Play video podcast episode
"** "Play video playlist
"** "Previous" "Repeat all" "Repeat off" "Repeat one"
"Shuffle"
"Shuffle album"
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"USB" or "SD CARD"
"Shuffle off" "What's this?"
"Help"
* If you have said you would like to browse your USB or SD card, the system prompts you to specify what you would like to browse. When prompted, see the following "Browse" chart. ** These commands are only available in USB mode and are device-dependent.
"BROWSE"
"Album
" "All albums" "All artists"
"All audiobooks"
"All authors"
"All composers"
"All folders" "All genres"
"All movies"*
"All music videos"*
"All playlists" "All podcasts"
"All songs"
"All TV shows"*
"All video playlists"*
"All video podcasts"*
"BROWSE"
"All videos"*
"Artist
" "Audiobook
" "Author
" "Composer
" "Folder
" "Genre " "Playlist " "Podcast " "TV show
"* "Video
"* "Video playlist
"* "Video podcast
"* "Help"
* This command is only available in USB mode and is device-dependent. Supported Media Players, Formats and Metadata Information SYNC is capable of hosting nearly any digital media player, including iPod, Zune™, plays from device players, and most USB drives. Supported audio formats include MP3, WMA, WAV and AAC. It is also able to organize your indexed media from your playing device by metadata tags. Metadata tags, which are descriptive software identifiers embedded in the media files, provide information about the file.
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WARNINGS
against the use of any handheld device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.
For safety reasons, do not connect or adjust the settings on your portable music player while your
vehicle is moving.
Store the portable music player in a secure location, such as the center console or the glove box, when your
vehicle is moving. Hard objects may become projectiles in a crash or sudden stop, which may increase the risk of serious injury. The audio extension cable must be long enough to allow the portable music player to be safely stored while your vehicle is moving.
Your A/V inputs allow you to connect an auxiliary audio/video source (such as a gaming systems or a personal camcorder) by connecting RCA cords (not included) to these input jacks. The jacks are yellow, red and white and are located either behind a small access door on the instrument panel or in your center console.
If your indexed media files contain no information embedded in these metadata tags, SYNC may classify the empty metadata tags as Unknown. In order to playback video from your iPod or iPhone, you must have a special combination USB/RCA composite video cable (which you can buy from Apple). When you connect the cable to your iPod or iPhone, plug the other end into both the RCA jacks and the USB port. Bluetooth Audio Your system allows you to stream audio over your vehicle's speakers from your connected, Bluetooth-enabled cellular phone.
To access, press the lower left corner on the touchscreen, then select the BT Stereo tab.
Bluetooth Audio Voice Commands
If you are listening to a Bluetooth audio device, press the voice button on the steering wheel
control. When prompted, say "Next song", "Pause", "Play" or "Previous song". If you are not listening to a Bluetooth audio device, press the voice button and, after the tone, say "Next song", "Pause", "Play" or "Previous song". A/V Inputs
WARNINGS
Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend
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You can also use the A/V inputs as an auxiliary input jack to play music from your portable music player over your vehicle's speakers. Plug in your 1/8 inch (3.5
millimeter) RCA adapter into the two left A/V input jacks (red and white). Press the lower left corner of the touchscreen, and then select A/V In. To use the auxiliary input jack feature, make sure that your portable music player is designed for use with headphones and that it is fully charged. You also need an audio extension cable with stereo male 1/8-inch (3.5 millimeter) connectors at one end and a RCA jack at the other. 1. Switch off the vehicle, radio andportable music player. Set the parking brake and put the transmission in position P.
2. Attach one end of the audio extension cable to the headphone output of your player and the other end into the adapter in one of the two left A/V input jacks (white or red) inside the center console.
3. Press the lower left corner on the
touchscreen. Select either a tuned FM station or a CD (if there is a CD already loaded into the system).
4. Adjust the volume as desired. 5. Turn the portable music player on and adjust the volume to ½ the maximum.
6. Press the lower left corner on the
touchscreen. Select the A/V In tab. (You should hear audio from your portable music player although it may be low.)
7. Adjust the sound on your portable
music player until it reaches the level of the FM station or CD by switching back and forth between the controls. In order to playback video from your iPod or iPhone, you must have a special combination USB/RCA composite video cable (which you can buy from Apple). When you connect the cable to your iPod or iPhone, plug the other end into both the RCA jacks and the USB port. Troubleshooting • Do not connect the audio input jack to a line level output. The jack only works correctly with devices that have a headphone output with a volume control.
• Do not set the portable music player's volume level higher than is necessary to match the volume of the CD or FM radio as this causes distortion and reduces sound quality. If the music sounds distorted at lower listening levels, turn the portable music player volume down. If the problem persists, replace or recharge the batteries in the portable media player.
•
• Control the portable media player in
the same manner when used with headphones, as the auxiliary input jack does not provide control (such as Play or Pause) over the attached portable media player.
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PHONE
Phone Quick Dial Phonebook History Messaging Settings
Hands-free calling is one of the main features of SYNC. Once you pair your phone, you can access many options using the touchscreen or voice commands. While the system supports a variety of features, many are dependent on your cellular phone’s functionality. At a minimum, most cellular phones with Bluetooth wireless technology support the following functions: • Answering an incoming call • • Using privacy mode • Dialing a number
Ending a call
• Redialing • Call waiting notification • Caller ID. Other features, such as text messaging using Bluetooth and automatic phonebook download, are phone-dependent features. To check your phone’s compatibility, see your phone’s user manual and visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
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Pairing Your Phone for the First Time
5. The display indicates when the pairing
is successful.
SYNC may prompt you with more phone options. For more information on your phone's capability, see your phone's manual and visit the website. Pairing Subsequent Phones Note: Put the transmission in position P. Turn on your vehicle ignition and the radio. 1. Press the Phone corner of the
touchscreen > Settings > BT Devices > Add Device.
2. Make sure that Bluetooth is set to On and that your cellular phone is in the proper mode. See your phone’s manual if necessary.
Note: Select SYNC, and a six-digit PIN appears on your device. 3.
If prompted to enter a PIN on your device, it does not support Secure Simple Pairing. To pair, enter the PIN displayed on the touchscreen. Skip the next step.
4. When prompted on your phone’s
display, confirm that the PIN provided by SYNC matches the PIN displayed on your cellular phone.
5. The display indicates when the pairing
is successful.
SYNC may prompt you with more phone options. For more information on your phone's capability, see your phone's manual and visit the website. Making Calls
Press the voice button on your steering wheel controls. When prompted, say, "Call
" or say "Dial", then the desired number. To end the call or exit phone mode, press this phone button.
WARNING
Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any handheld device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.
The first thing you must do to use the phone features of SYNC is to pair your Bluetooth-enabled cellular phone with SYNC. This allows you to use your phone in a hands-free manner. Note: Put the transmission in position P. Turn on your vehicle ignition and the radio. 1. Touch Add Phone in the upper left corner of the touchscreen. Find SYNC appears on the screen, and instructs you to begin the pairing process from your device.
2. Make sure that Bluetooth is set to On and that your cellular phone is in the proper mode. See your phone’s manual if necessary.
Note: Select SYNC, and a six-digit PIN appears on your device. 3.
If prompted to enter a PIN on your device, it does not support Secure Simple Pairing. To pair, enter the PIN displayed on the touchscreen. Skip the next step.
4. When prompted on your phone’s
display, confirm that the PIN provided by SYNC matches the PIN displayed on your cellular phone.
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Receiving Calls During an incoming call, an audible tone sounds. Call information appears in the display if it is available.
Accept the call by pressing Accept on the touchscreen or by pressing this phone button on
your steering wheel controls.
Reject the call by pressing Reject on the touchscreen or by pressing this phone button on
your steering wheel controls. Ignore the call by doing nothing. SYNC logs it as a missed call. Phone Menu Options Press the top left corner on your touchscreen to select from the following options: Phone Touch this button to access the on-screen numerical pad to enter a number and place a call. During an active call, you can also choose to: • Mute the call • Put the call on hold • • • Quick Dial Set up favorite contacts from you phonebook or history folder. Phonebook Touch this button to access and call any contacts in your previously downloaded phone book. The system places the entries in alphabetical categories summarized at the top of the screen.
Turn on the privacy feature Join two calls End the call.
To turn on contact picture settings, if your device supports this feature, press Phone > Settings > Manage Phonebook > Download photos from Phonebook > On. History After you connect your Bluetooth-enabled phone to SYNC, you can access any previously dialed, received or missed calls. You can also choose to save these to your Favorites or to Quick Dial. Note: This is a phone-dependent feature. If your phone does not support downloading call history using Bluetooth, SYNC keeps track of calls made with the SYNC system. Messaging Send text messages using your touchscreen. See Text messaging later in this section. Settings Touch this button to access various phone settings, such turning Bluetooth on and off, managing your phonebook and more. See Phone settings later in this section. Text Messaging Note: Downloading and sending text messages using Bluetooth are phone-dependent features. Note: Certain features in text messaging are speed-dependent and not available when your vehicle is traveling at speeds over 3 mph (5 km/h). Note: SYNC does not download read text messages from your phone. You can send and receive text messages using Bluetooth, read them aloud and translate text messaging acronyms, such as LOL. 1. Touch the top left corner of the display
to access the Phone menu.
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Text message options
I’m ahead of schedule, so I’ll be there
early.
I’m outside.
I’ll call you when I get there.
OK Yes No
Thanks
Stuck in traffic. Call me later.
LOL
Receiving a Text Message Note: If you select View and your vehicle is traveling over 3 mph (5 km/h), the system offers to read the message to you instead of allowing you to view it while driving. When a new message arrives, an audible tone sounds and the screen displays a pop-up with the caller name and ID, if supported by your phone. You can press: • View to view the text message. •
Listen for SYNC to read the message to you.
• Dial to call the contact. Ignore to exit the screen. • Phone Settings Press Phone > Settings. Bluetooth Devices Touch this tab to connect, disconnect, add or delete a device, as well as save it as a favorite.
Send Text
Listen (speaker icon)
2. Select Messaging. 3. Choose from the following: • • Dial • • View • Delete. Composing a Text Message Note: This is a speed-dependent feature. It is unavailable when your vehicle is traveling at speeds over 3 mph (5 km/h). Note: Downloading and sending text messages using Bluetooth are phone-dependent features. 1. Touch the top left corner of the display
to access the Phone menu.
2. Touch Messaging > Send Text. 3. Enter a phone number or choose from
your phonebook.
4. You can select from the following
• Send, which sends the message as it
options:
is.
• Edit Text, which allows you to customize the pre-defined message or create a message on your own.
You can then preview the message, verify the recipient as well as update the message list.
Text message options
I’ll call you back in a few minutes.
I just left, I’ll be there soon. Can you give me a call?
I’m on my way.
I’m running a few minutes late.
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Roaming Warning Touch this button to have the system alert you when your phone is in roaming mode. Phone Voice Commands
Press the voice button on the steering wheel controls. When prompted, say any of the
following commands:
"PHONE"
"Call"
"Call
" "Call
at home" "Call at work" "Call on cell" "Call on other" "Call voicemail"
"Dial"
"Do not disturb off" "Do not disturb on"
"Forward text messages"
"Go to hands free"*
"Hold call off"*
"Hold on"*
"Join calls"*
"Listen to text message <#>"
"Listen to text messages"
"Messages"**
"Mute call"*
Bluetooth Touch this tab to turn Bluetooth off or on. Do Not Disturb Touch this tab if you want all calls to go directly to your voice mail and not ring in the vehicle. When this feature is on, text message notifications do not ring inside the cabin either. 911 Assist Turn on or turn off the 911 Assist feature. See Information (page 375). Phone Ringer Select the ring tone you want to hear when you receive a call. Choose from possible system ring tones, your currently paired phone’s ring tone, a beep, text-to-speech or a silent notification. Text Message Notification Select a text message notification, if supported by your phone. Choose from possible system alert tones, text-to-speech or silent. Internet Data Connection If your phone is compatible, use this screen to adjust your internet data connection. Select to make your connection profile with the personal area network or to turn off your connection. You can also choose to adjust your settings or have the system always connect, never connect when roaming or query on connect. Press ? for more information. Manage Phonebook Touch this button to access features such as automatic phonebook download, re-download your phonebook, add contacts from your phone as well as delete or upload your phonebook.
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"PHONE" "Pair phone"
"Privacy on"*
"Read text message"
"Reply to text messages"
"Turn ringer off" "Turn ringer on"
"Unmute call"*
"Help"
* This command is only available during an active call. ** If you say "Messages", see the following "Messages" chart for additional commands.
"MESSAGES"
"Call"
"Forward text messages"
"Listen to text message <#>"
"Listen to text messages" "Reply to text messages"
"Help"
ELECTRIC VEHICLE INFORMATION
Your system has special electric vehicle screens, which display power flow and charge settings. To access these screens, press the EV Info button.
Settings Power
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Convenience Features To improve the charging experience, your vehicle has the following convenience features: • Value Charge: Your vehicle schedules
its charging time for when the utility rates are lowest. Contact your utility company to see what rates are available.
• Charge Now: Your vehicle starts
charging immediately after you connect the charging plug.
• GO Time: Setting GO Times allows you
to control charging schedules and cabin conditioning settings so your vehicle is ready to drive when you are. By setting a GO Time, your vehicle can use your value charge settings to minimize your electricity costs but still prioritize getting a full charge before your GO Time. A calendar view allows you to program two GO Times per day for each day of the week.
Note: Remember, you must plug in your vehicle for My GO Time to work. • Cabin Conditioning: Get the most miles out of every charge by conditioning your vehicle while it is plugged in. Set the cabin temperature when you set your GO Time in order to use energy from your home (or charging station) instead of from your vehicle’s battery.
Settings (Energi Only) This screen allows you to set up the charging convenience features. MyFord Mobile You can also set up the charging convenience features using MyFord Mobile over the internet or smartphone application. For more information on MyFord Mobile, and to set up your MyFord Mobile account, visit www.myfordmobile.com. Privacy Notice and GPS Mapping with MyFord Mobile in the US and Canada MyFord Mobile allows for GPS mapping when you register your vehicle to a MyFord Mobile account. To remove your vehicle from the account, thereby removing GPS mapping ability, you can perform a Master Reset in your vehicle. See Settings (page 330). Prior to transferring ownership of your vehicle, owners may choose to execute a Master Reset or Factory Reset (completed via the MyFord Mobile website). Either method will remove your vehicle from all MyFord Mobile accounts. We recommend you perform a Master Reset upon taking possession of your vehicle to remove it from any existing MyFord Mobile accounts. The new owner can activate a MyFord Mobile account by going to www.myfordmobile.com and following the registration process.
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My GO Time summary displays the next GO Time and cabin temperature setting. Estimated charge time limits displays the estimated minimum and maximum times to fully charge the high-voltage battery and the battery’s present state of charge as a percentage of total capacity. Charge profile and mode displays the charging profile and charging mode for the vehicle's present location. Charging status and actual times displays charging status with the charging start time, end time, and duration.
My GO Time Summary GO Time This is the time and date of your next set drive time. Your vehicle automatically schedules charging and cabin conditioning to finish by this time. Temperature This is the chosen cabin conditioning setting for this GO Time.
Skip This cancels the cabin conditioning for the present GO Time. Once you touch Skip, the GO Time and Temperature grey out, and the LED illuminates on the Skip button. Touch the button again to turn on the cabin conditioning. This feature allows you to ignore the present GO Time without having to delete it or having to turn off the entire schedule (see GO Time Schedule later in this section). After the present GO Time passes, the Skip feature resets. Edit This accesses your GO Time Schedule (see GO Time Schedule later in this section).
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Note: This charging time is only an estimate. It is normal for your actual charge duration to be longer. Note: Some charging stations use lower voltage (208V), which result in longer charge times. 120V is the estimated maximum charging time from the present high-voltage battery level to full charge (100%). This represents the longest amount of time you should expect the high-voltage battery to recharge under normal conditions. Normal conditions include a 120V convenience cord and 12A service. Note: This charging time is only an estimate. It is possible for your actual charge duration to be longer. This occurs when the AC line voltage is low and may indicate your electrical source is not meeting certain requirements. See Charging the High Voltage Battery (page 148). Value Charge Profile and Mode Value Charge Profile Name This is the name of the presently detected Value Charge Profile. The system detects a customer defined value charge profile when the vehicle is within approximately 300 feet (100 meters) of the GPS location registered for the profile. If the vehicle is close to more than one charge profile, it chooses the closest. When the vehicle is not at a defined profile, it uses the Default Value charge profile. The system normally displays Default Profile while you are driving because the vehicle is typically between defined value charge profiles. Edit Touch this button to access your Value Charge profiles settings screen (see Value Charge Profiles later in this section).
The system also alerts you to any conflicts by highlighting areas of the screen in yellow. If your battery cannot have a full charge by the scheduled drive time, the system highlights your next GO Time and Charge Complete time and a message Charge at GO Time: under 100% appears. This is normal; the vehicle is informing you of the conflicting situation. This notification only displays when the gearshift selector lever is in position P. Note: Charging occurs as soon as you plug the vehicle in. The system limits cabin conditioning to 15 minutes before your GO Time. To eliminate the conflict notification immediately or to prevent a conflict in the future, try the following: • Change the present GO Time to occur
later.
• Plug the vehicle into a 240V charging
station instead of the 120V convenience cord. Higher power charging yields shorter charge times.
• Plug the vehicle in sooner. Estimated Charge Time Limits Battery This shows you the battery's current charge displayed as a percentage. A reading of 100% means the battery has a full charge. A reading of 0% indicates the battery has no plug-in energy left. To fully charge 240V is the estimated minimum charging time from the present high-voltage battery level to full charge (100%). This represents the shortest amount of time you should expect the high-voltage battery to recharge under ideal conditions. Ideal conditions include a 240V charging station and a minimum 30A service and high-voltage battery at a moderate temperature.
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Charge Fault This alerts you that a fault is present and is preventing the high-voltage battery from charging. Inspect the charge plug connection, charge cord and charging station. Start This is the scheduled start time of charging. • At Plug In: When the vehicle is in
Charge Now mode, and unplugged, the message At Plug In appears, indicating the vehicle immediately starts charging once you plug it in. Once you plug it in, the system shows the actual charge start time.
• Scheduled Charge Start Time: When
the vehicle is in Value Charge mode, the system displays the scheduled charge start time (for example, 8:00
PM). Once charging starts, the system continues to display the actual charge start time.Complete This is the estimated time of charge completion. • Charge Now Duration: When the vehicle is in Charge Now mode, and unplugged, the system displays the charging duration in hours. Once you plug in the vehicle, the value shows the estimated time to finish charging.
• Scheduled Charge Complete Time:
When the vehicle is in Value Charge mode, the system displays the estimated charge complete time. It is normal for the estimated complete time to change while charging. The vehicle keeps charging until the high-voltage battery is fully charged.
Charge Now Touch this button if you want your vehicle to immediately charge when plugged in at this profile location. This button illuminates when Charge Now is the charge mode selected for the presently detected charge profile. Value Charge Touch this button if you want to take advantage of off-peak electricity rates. The vehicle optimizes the charge schedule to be complete by the next GO Time. This button illuminates when Value Charge is the charge mode selected for the presently detected charge profile. Charging Status and Actual Times This is the status of the charging system, which includes the charging plug, high-voltage battery and charger. Next Charge This means the vehicle is unplugged. Charge Start and Complete information is for the present vehicle location. Waiting to Charge This means you plugged the vehicle in and it is ready to charge. Typical of Value Charge mode, the vehicle may not start charging right away because it is set to charge at times with lower utility costs. Charging This means the high-voltage battery is charging. Charged This informs you that the high-voltage battery is fully charged and not currently scheduled for further charging.
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GO Time Schedule Touch the Edit button in the My GO Time section of the Settings screen to see the GO Time Schedule. On This turns on the GO Time schedule. Off This turns off the GO Time schedule. This also turns off the cabin conditioning function. Use this mode to prevent using energy for cabin preconditioning when you leave your vehicle plugged in and don't plan to use it for a while, such as when on vacation. Note: If you choose to perform Value Charging with the schedule off, the vehicle schedules charging to finish at the lowest cost within 24 hours of plugging the vehicle in. GO Time 1 and GO Time 2
This displays the GO Time day-of-week and time. The blue highlighted GO Time is the present GO Time which the vehicle is using for charge scheduling and cabin conditioning. You can schedule two GO Time events per day for each day of the week. • GO Time allows you to edit the GOTime and cabin conditioning temperature. --:-- indicates that you can add a GO Time to this slot.
Note: If you set GO Time 2 to occur before GO Time 1, a message pops up alerting you. You need to go back to the previous screen and change the times so GO Time 1 occurs before GO Time 2.
•
65°F (18.5°C) 72°F (22.0°C) 85°F (29.5°C)
GO Time and Cabin Conditioning This screen allows you to enter or change the GO Time and cabin conditioning temperature. Time (+ and -) These change the hours and minutes of your GO Time. The minutes change in increments of five. You can also change the settings for AM and PM by touching those buttons. Cabin Conditioning (+ and -) These change the setting for your selected cabin conditioning temperature for this GO Time event. You can select from four settings: • • • • Off. Note: Cabin conditioning can perform differently depending on if you plug into a 120V convenience cord or 240V charging station. The power available for conditioning is limited to the charging station power available. Note: Your vehicle may not always reach the set cabin temperature due to charging and ambient temperature conditions. This is normal operation. Clear Touching this button erases the GO Time and cabin conditioning temperature. Save Touching this button stores the GO Time and temperature settings. Note: If you select a GO Time, but choose Off for the temperature setting, the vehicle schedules charging to be complete by your GO Time and does not condition the cabin.
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Default Value Charge Profile Weekday and Weekend Touch the Edit button to set the off-peak charge times. Set the Weekday times and Weekend time (by touching the Weekday and Weekend buttons), then touch Save. The system does not store your settings until you make selections for both Weekday and Weekend. If you touch the back arrow button to return to the previous screen without saving your settings, the system does not store them and you need to enter them again. Start and Finish These buttons display the times, which you can modify, using the following: • + and - allow you to change the hours
of your start and finish times.
• AM and PM allow you to change the time of your start and finish time. This setting is viewable in 12-hour mode.
240V and 120V These represent the voltage service the default profile is using. The system uses this selection to calculate estimated charge times. Clear Touching this button erases the Default Value Charge preferences. Save All Touching this button stores your Default Value Charge preferences Note: Make sure you save your settings before returning to the previous screen. If you do not touch Save, your settings are not stored in the system.
Note: Make sure you save your settings before returning to the previous screen. If you do not touch Save, your settings are not stored in the system. Value Charge Profiles Touch the Edit button next to the profile name on the Settings screen to see the value charge profiles. Default This displays the charging mode and off-peak times for your Default Value Charge profile. The system displays off-peak times for weekdays; the remaining hours of the day are considered peak time. The system displays similar off-peak times for weekend days. • Charge Now if you want your vehicle to immediately charge when you plug it in at this profile location.
• Value Charge if you want to take advantage of off-peak electricity rates. The vehicle optimizes the charge schedule to be complete by the next GO Time.
• Edit to access your Default Value Charge Profile settings screen (see Default Value Charge Profile later in this section).
Customer Defined Value Charge Profiles Once you create profile names, this section displays the Value Charge Profile names and current Charge Mode for specific locations. You can set up and edit these profiles using the MyFord Mobile internet or smartphone application. You can program up to nine unique charge profiles.
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Power
Motor-to-wheel flow shows the direction of power flow between the wheels and the electric motor. Electric Motor represents the hybrid electric motor. The higher the motor power is, the larger the circle around this node. Any time the vehicle is ready to be driven, the motor node illuminates. Battery-to-motor flow1 shows the direction of power flow between the high-voltage battery and the electric motor. Flow toward the motor indicates the battery is providing power to accelerate the vehicle (discharging the battery). Flow toward the battery indicates the electric motor is providing power to the battery (charging the battery). Plug (Energi only) appears when you plug your vehicle into the wall. When charging the high voltage battery from the wall, you can see flow from the plug to the battery on the screen. Other2 includes all power usage from the low voltage accessories such as the climate control fan, headlights and heated seats. The higher the power usage is from these accessories, the larger the circle around the node. This node illuminates anytime the vehicle is on since there is always some low level power in use. Climate2,3 includes the power usage from the high-voltage climate control components such as the electric A/C compressor and the electric heater (Energi only). The higher the power usage is from these components, the larger the circle around this node.
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High voltage battery power represents your high-voltage battery. A circle illuminates around the node when the high-voltage battery is receiving power from regenerative braking, engine charging or external charging (when you plug it in). The higher the power going into the high-voltage battery, the larger the circle around this node. Fuel represents the fuel tank in the vehicle. Fuel-to-engine flow shows flow from the fuel tank to the engine when the engine is on and using fuel (there are some cases where the engine is on, but not using any fuel). When the engine is on, but not using fuel, the engine node is active, but the fuel flow path is off. An example of this is when your foot is off the accelerator pedal and the vehicle is traveling at a high speed. Engine On due to provides you with the reason(s) the gasoline engine is on. When the gasoline engine is off, this display does not appear. Engine On due to reasons displayed by the system are in a chart following this list. Motor-to-engine flow shows the direction of power flow between the engine and the electric motor. The direction indicates if the engine is providing power to the high-voltage electrical system, or if the high-voltage electrical system is providing power to control or start the engine. Engine power represents the gasoline engine. It illuminates only when the gasoline engine is on. The higher the engine power is, the larger the circle around this node. Engine-to-wheels flow shows the direction of the power flow between the engine and the wheels. Drive power represents the power going to the wheels. The higher the wheel power is, the larger the circle around this node. When the engine is off, drive power is shown in blue. When the engine is on, drive power is shown in grey.
1The battery-to-motor flow includes battery power the vehicle is using for acceleration. It does not include energy the vehicle is using for accessories (such as air conditioning, headlights and radio). This screen displays accessories and climate usage separately.
2 Accessories indicates electrical power demands from your vehicle’s accessory systems. Accessories use power but do not contribute to making the vehicle move. The power flow displays power usage from the climate control system and other accessories separately. 3The climate control system may determine A/C is necessary even when you turn it off. In this case, you may see some climate power when the A/C is off.
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Engine On due to
Engine Cold (Hybrid only)
Heater Setting
High Speed
Acceleration
Neutral Gear
Low Gear
Battery Charging
