Login- Download PDF Manual
-
Voice Command Guide
Turn on to listen to music which has already been randomly indexed during the indexing process. Turn off and the system does not begin to play any of your music until all media has all been indexed. Indexing times can vary from device to device and also with regard to the number of songs being indexed.
“Search/Play Genre” The system searches all the data from your
indexed music and, if available, begins to play the chosen type of music. You can only play genres of music which are present in the GENRE metadata tags that you have on your digital media player.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)414
SYNC®
“Similar Music”
“Search/Play Artist/Track/Album”
“Refine”
Voice Command Guide
The system compiles a playlist and then plays similar music to what is currently playing from the USB port using indexed metadata information. The system searches for a specific artist/track/album from the music indexed through the USB port. This allows you to make your previous command more specific. For example, if you asked to search and play all music by a certain artist, you could then say “refine album” and choose a specific album from the list to view. If you then select Play, the system only plays music from that specific album.
Press the voice icon and when prompted say “Bluetooth Audio” and then any of the following:
“BLUETOOTH AUDIO”
“(Phone) (Media) (Bluetooth) Connections”
“Pause” “Play”
“Play next track ”
“Play previous track ”
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)SYNC®
415
Media Menu Features The media menu allows you to select your media source, how to play your music (by artist, genre, shuffle, repeat, etc.), and also to add, connect or delete devices. 1. Press AUX and then MENU to enter the Media Menu. 2. Scroll to cycle through:
When you select:
Play Menu
Select Source
You can:
Play your music by artist, album, genre, playlists, tracks, similar music or to simply, play all. You can also choose to Explore USB to view the supported digital music files on your playing device. See Play Menu later in this section for more information. SYNC USB: Press OK to access music plugged into your USB port. You can also plug in devices to charge them (if supported by your device). Once connected, the system indexes any readable media files. (The time required to complete this depends on the size of the media content being indexed.) If Autoplay is on, you can access media files randomly as they are indexed. If turned off, indexed media is not available until the indexing process is complete. SYNC is capable of indexing thousands of average size media and notifies you if the maximum indexing file size is reached. Bluetooth Audio: This is a phone-dependent feature which allows you to stream music playing on your Bluetooth-enabled phone. If supported by your device, you can press SEEK to play the previous or next track. SYNC Line In: Press OK to select and play music from your portable music player over the vehicle’s speakers. Note: If you have already connected a device to the USB port, you cannot access the line in feature. Some digital media players require both USB and line in ports to stream data and music separately.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)416
SYNC®
When you select:
Media Settings
Mobile Apps
System Settings
Exit Media Menu
You can:
Choose to shuffle or repeat your music and select your Autoplay settings. Once these selections are turned on, they remain on until turned off. Press SEEK to play the previous or next track. Note: Some digital media players require both USB and line in ports to stream data and music separately. Press OK to select and then scroll to choose from: Shuffle: Press OK to shuffle available media files in the current playlist. Note: To shuffle all media tracks, you must select Play All in the Play Menu and then select Shuffle. Repeat: Press OK to repeat any song. Autoplay: Press OK to listen to music which has already been randomly indexed during the indexing process. Interact with SYNC®-capable mobile applications on your smart phone. See SYNC® AppLink™ earlier in this chapter for more information. Access Bluetooth Device menu listings (add, connect, set as primary, on/off, delete) as well as Advanced menu listings (prompts, languages, defaults, master reset, install application and system information). Note: See System Settings for more information. Press OK to exit the media menu.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)SYNC®
417
Accessing Your Play Menu This menu allows you to select and play your media by artist, album, genre, playlist, track, similar music or even to explore what is on your USB device. 1. Make sure that your device is plugged into the USB port and is
turned on.
2. Press AUX and then MENU to enter the Media Menu. 3. Scroll to select the Play Menu and press OK. If there are no media files to access, the display indicates there is no media. If there are media files, you have the following options to scroll through and select from:
When you select:
Play All
Artists
You can:
Play all indexed media (tracks) from your playing device in flat file mode, one at a time in numerical order. Press OK to select. The first track title appears in the display. Sort all indexed media by artist. Once selected, the system lists and then play all artists and tracks alphabetically. If there are less than 255 indexed artist, they are listed alphabetically in flat file mode. If there are more, they are categorized in alphabetical categories. 1. Press OK to select. You can select to play All Artists or any indexed artist. 2. Scroll until the desired artist is chosen and press OK.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)418
SYNC®
When you select:
Albums
Genres
Playlists
Tracks
You can:
Sort all indexed media by albums. If there are less than 255 indexed albums, they are listed alphabetically in flat file mode. If there are more, they are organized into alphabetical categories. 1. Press OK to enter the album menu and select from playing all albums or from any individual indexed album. 2. Scroll until the desired album is chosen and press OK. Sort indexed music by genre (category) type. SYNC lists the genres alphabetically in flat file mode. If there are more than 255, SYNC automatically organizes them into alphabetical categories. Press OK to select and then scroll to select the desired genre and press OK. Access your playlists (from formats such as ASX, .M3U, .WPL, .MTP.). The system lists your playlists alphabetically in flat file mode. If there are more than 255, they are organized into alphabetical categories. Press OK to select. Then scroll to select the desired playlist and press OK. Search for and play a specific track which has been indexed. SYNC lists your tracks alphabetically in flat file mode. If there are more than 255, SYNC automatically organizes them into alphabetical categories. Press OK to select. Then scroll to select the desired track and press OK.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)When you select:
Explore USB
Similar Music
Return
SYNC®
419
You can:
Explore all supported digital media on your media device connected to the USB port. You can only view media content which is compatible with SYNC; other files saved are not visible. Press OK to select. Then scroll to explore indexed media on your flash drive. Play music similar to what is currently playing from the USB port. The system uses the metadata information of each song to compile a playlist for you. Press OK to select. The system creates a new list of similar songs and begins playing. The metadata tags must be populated for this feature to include each track. Note: With certain playing devices, if your metadata tags are not populated, the tracks won’t be available in voice recognition, play menu or similar music. However, if you place these tracks onto your playing device in “Mass Storage Device Mode”, they are available in voice recognition, play menu browsing and similar music. Unknowns are placed into any unpopulated metadata tag. Exit the current menu.
System Settings System settings provide access to your Bluetooth Devices and Advanced menu features. The Bluetooth Devices menu allows you to add, connect and delete a device as turn the Bluetooth feature on and off. Your Advanced menu allows you to access and set prompts, languages, defaults and perform a master reset.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)420
SYNC®
Bluetooth Devices Menu Options This menu allows you to add, connect and delete devices as well as turn Bluetooth on and off. 1. Press AUX and then MENU to enter the Media Menu. 2. Scroll until System Settings appears and select OK. 3. Scroll until Bluetooth Devices appears. 4. Press OK and then scroll to select from:
When you select:
Add Bluetooth Device*
Connect Bluetooth Device
You can:
Allows you to pair additional devices to the system. 1. Press OK to select and press OK again when Find SYNC appears in the display. 2. Follow the directions in your phone’s user guide to put your phone into discovery mode. A six-digit PIN appears in the display. 3. When prompted on your phone’s six-digit display, enter the PIN. Connect a previously paired Bluetooth-enabled phone. 1. Press OK to select and view a list of devices. 2. Scroll until the desired device is chosen and press OK to connect the device.
Set Bluetooth On/Off Turn the Bluetooth feature on and off.
Press OK and scroll to toggle between On and Off. When the desired selection is chosen, press OK. Turning Bluetooth off disconnects all Bluetooth devices and deactivates Bluetooth features. Delete a paired media device. Press OK and scroll to select the device. Press OK to confirm. Delete all previously paired devices. Press OK to select. Exit the current menu.
Delete Device
Delete All Devices
Return *This is a speed-dependent feature
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)SYNC®
421
Advanced Menu Options This menu allows you to access settings such as prompts, language, performing a master reset as well as returning to factory defaults. 1. Press AUX and then MENU to access the Media Menu. 2. Scroll until System Settings appears and select OK. 3. Scroll until Advanced appears. 4. Press OK and then scroll to select from the following:
When you select:
Prompts
Languages
Factory Defaults
You can:
Have SYNC guide you via questions, helpful hints or ask you for a specific action. 1. Press OK to select and scroll to select between on or off. 2. Press OK when the desired selection appears in the display. SYNC takes you back to the Advanced menu. Choose from English, Francais and Espanol. The displays and prompts are in the selected language. 1. Press OK to select and then scroll through the languages. 2. Press OK when the desired selection appears in the display. 3. If you change the language setting, the display indicates that the system is updating. When complete, SYNC takes you back to the Advanced menu. Return to the factory default settings. This selection does not erase your indexed information (phonebook, call history, text messages and paired devices). 1. Press OK to select and then press OK again when Restore Defaults? appears in the display. 2. Press OK to confirm.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)422
SYNC®
When you select:
Master Reset
Application
Return
You can:
Completely erase all information stored on SYNC (all phonebook, call history, text messages and all paired devices) and return to the factory default settings. Download new software applications (if available) and then load the desired applications through your USB port. See the web site for more information. Exit the current menu.
TROUBLESHOOTING Your SYNC system is easy to use. However, should questions arise, see the tables below. Use the website at any time to check your phone’s compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours). Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for more information.
Phone Issues
Possible Cause(s)
The audio control settings on your phone may be affecting SYNC performance. Possible phone malfunction.
Issue
Excessive background noise during a phone call.
During a call, I can hear the other person but they cannot hear me.
Possible Solution(s)
Review your phone’s user guide regarding audio adjustments.
Try turning off the device, resetting the device, removing the device’s battery, then trying again.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)SYNC®
Phone Issues
423
Issue
SYNC is not able to download my phonebook.
Possible Cause(s)
• This is a phone-dependent feature, OR • Possible phone malfunction.
Limitations on your phone’s capability.
The system says Phonebook Downloaded but my phonebook in SYNC is empty or is missing contacts.
Possible Solution(s) • Go to the website to review your phone’s compatibility. • Try turning off the device, resetting the device or removing the device’s battery, then trying again. • Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. • Use the SYNCmyphone feature available on the website. • Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. • If the missing contacts are stored on your SIM card, try moving them to the device memory. • Remove any pictures or special ring tones associated with the missing contact.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)424
SYNC®
Phone Issues
Issue
I am having trouble connecting my phone to SYNC.
Possible Cause(s)
• This is a phone-dependent feature, OR • Possible phone malfunction.
Text messaging is not working on SYNC.
• This is a phone-dependent feature, OR • Possible phone malfunction.
Possible Solution(s) • Go to the website to review your phone’s compatibility. • Try turning off the device, resetting the device or removing the device’s battery, then trying again. • Try deleting your device from SYNC, deleting SYNC from your device and trying again. • Check the security and auto accept/prompt always settings relative to the SYNC Bluetooth connection on your phone. • Update your device’s software firmware. • Turn off the Auto phonebook download setting. • Go to the website to review your phone’s compatibility. • Try turning off the device, resetting the device or removing the device’s battery, then trying again.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)SYNC®
USB/Media Issues
425
Possible Solution(s) • Try turning off the device, resetting the device or removing the device’s battery, then trying again. • Make sure you are using the manufacturer’s cable. • Make sure the USB cable is properly inserted into the device and the vehicle’s USB port. • Make sure that the device does not have an auto-install program or active security settings. Make sure you are not leaving the device in your vehicle during very hot or cold temperatures. Make sure the device is connected to SYNC and that you have pressed play on your device. • Make sure that all song details are populated. • Some devices require you to change the USB settings from mass storage to MTP class.
Issue
I am having trouble connecting my device.
Possible Cause(s) Possible device malfunction.
SYNC does not recognize my device when I turn on the car. Bluetooth audio does not stream.
SYNC does not recognize music that is on my device.
This is a device limitation.
• This is a phone-dependent feature, OR • The device is not connected. • Your music files may not contain the proper artist, song title, album or genre information, OR • The file may be corrupted, OR • The song may have copyright protection which does not allow it to play.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)426
SYNC®
Vehicle Health Report/Services
(Traffic, Directions and Information) Issues
Issue
I received a text that the Vehicle Health Report is not activated.
I am unable to retrieve the report on the website, or I receive a system error.
I am unable to submit a report.
I heard a commercial when I tried to use Traffic, Directions and Information.
Possible Cause(s) • Your account may not be activated on the website, OR • You may have the wrong VIN (vehicle identification number) listed. The preferred dealer information did not load correctly.
• This could be due to your phone’s compatibility, OR • Bad signal strength, OR • Your phone may not be activated on the website. • The phone in use is not activated, OR • Your phone has ID blocker active.
Possible Solution(s)
• This is a free feature, but you must first register online to use it. • Make sure that your VIN is correctly listed in your account.
When you register your account, you must list a preferred dealer. If one is already listed, try selecting another dealer and logging out. Log back in and change it back to your preferred dealer and retrieve the report. • Update your mobile number in your account on the website. • Make sure you have full signal strength and that your Bluetooth volume level has been turned up. • Try deleting your phone and performing a clean pairing.
• This is a free feature, but you must first register online to use it. • Turn off ID blocker on your phone as the system recognizes you by your phone number. • Make sure the currently connected phone is the same one that is registered on your SyncMyRide account.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)Issue
SYNC does not understand what I am saying.
SYNC does not understand the name of a song or artist.
SYNC®
427
Voice Command Issues Possible Cause(s) • You may be using the wrong voice commands,
OR• You may be
speaking too soon or at the wrong time. • You may be using the wrong voice commands,
OR• You may not be
saying the name exactly as it is saved, OR • The system may not be reading the name the same way you are saying it.
Possible Solution(s) • Review the Phone voice commands and the Media voice commands at the beginning of their respective sections. • Be aware that SYNC’s microphone is either in your rear view mirror or in the headliner just above the windshield. • Review the media voice commands at the beginning of the media section. • Say the song or artist exactly as listed. If you say, “Play Artist Prince”, the system does not play music by Prince and the Revolution or Prince and the New Power Generation. • Make sure you are saying the complete title, such as “California remix featuring Jennifer Nettles”. • If the songs are saved in all CAPS, you have to spell them. LOLA requires you to say, “Play L-O-L-A”. • Do not use special characters in the title as the system does not recognize them.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)428
SYNC®
Voice Command Issues Possible Cause(s) • You may be using the wrong voice commands,
Issue
SYNC does not understand or is calling the wrong contact when I want to make a call.
Possible Solution(s) • Review the phone voice commands at the beginning of the phone section. • Make sure you are saying the contacts exactly as listed. For example, if a contact is saved as Joe Wilson, say “Call Joe Wilson”. • The system works better if you list full names, such as “Joe Wilson” rather than “Joe”. • Do not use special characters such as 123 or ICE, as the system does not recognize them. • If contacts are saved in CAPS, you have to spell them. JAKE requires you to say, “Call J-A-K-E”.
OR• You may not be
saying the name exactly as it is saved, OR • Contacts in your phonebook may be very short and similar, or they may contain special characters, OR • Your phonebook contacts may be saved in CAPS.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)MyFord Touch® (If Equipped)
429
INTRODUCTION
WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.
A. Phone B. Navigation (or Information if your vehicle is not equipped with Navigation) C. Climate D. Settings E. Home F. Information G. Entertainment This system uses a four-corner strategy to provide quick access several vehicle features and settings. The touchscreen provides easy interaction with your cellular phone, multimedia, climate control and navigation system. The corners display any active modes within those menus, such as phone status or the climate temperature.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)430
MyFord Touch® (If Equipped)
Note: Some features are not available while your vehicle is moving. Note: Your system is equipped with a feature that allows you to access and control audio features for 30 minutes after you switch the ignition off (and no doors open). PHONE Press to select any of the following: • Making and Receiving Calls • Quick Dial • Phonebook • Call History • Text Messaging • Settings NAVIGATION Press to select any of the following: • My Home • Favorites • Previous Destinations • Point of Interest • Emergency • Street Address • Intersection • City Center • Map • Edit Route Cancel Route CLIMATE Press to select any of the following: • Driver Settings • Recirculated Air • Auto • Dual • Passenger Settings • A/C • Defrost
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)MyFord Touch® (If Equipped)
431
SETTINGS
Press to select any of the following: • Clock • Display • Sound • Vehicle • Settings • Help
HOME
Press to access your home screen. Depending on your vehicle’s option package and software, your screens may vary in appearance from the descriptions in this section. Your features may also be limited depending on your market. Check with your authorized dealer for availability.
INFORMATION
Press to select any of the following: • SYNC® Services • SIRIUS® Travel Link™ • Alerts • Calendar • SYNC Apps If the icon is yellow, see Alerts in the Information section of this chapter. ENTERTAINMENT Press to select any of the following:
• AM• FM• SIRIUS
• CD • USB • BT Stereo • SD Card • A/V In
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)432
MyFord Touch® (If Equipped)
Using the Touch-sensitive Controls on Your System To turn a feature on and off, just touch the graphic with your finger. To get the best performance from the touch-sensitive controls: • Do not press hard on the controls. They are sensitive to light touch. • Use your bare finger to touch the center of a touch-control graphic. Touching off-center of the graphic may affect operation of a nearby control. • Make sure your hands are clean and dry. • Keep metal and other conductive material away from the surface of the touchscreen as this may cause electronic interference (for example, inadvertently turning on a feature other than the one you meant to turn on).
Depending on your vehicle and option package, you may also have these controls on your bezel: • Power: Switch the media or climate features off and on. • VOL: Control the volume of playing media. • Fan: Control the speed of the climate system fan. • Seek and Tune buttons: Use as you normally would in media modes. • Eject: Eject a CD from the entertainment system. • SOURCE: Touch the word repeatedly to see all available media
modes. The screen does not change, but you see the media change in the lower left status bar. • SOUND: Touch the word to access the Sound menu where you can adjust settings such as: Bass, Treble, Midrange, Balance and Fade, THX Deep Note Demo, DSP (Digital Signal Processing), Occupancy Mode and Speed Compensated Volume. (Your vehicle may not have all of these sound options.)
• Hazard flasher: Switch the hazard flashers off and on. Cleaning the Touchscreen Display Use a clean, soft cloth such as one used for cleaning glasses. If dirt or fingerprints are still visible, apply a small amount of alcohol to the cloth. Do not pour or spray alcohol onto the display. Do not use detergent or any type of solvent to clean the display. Support The SYNC support team is available to help you with any questions you cannot answer on your own. Monday-Saturday, 8:30am-8:00pm EST In the United States, call: 1–888–270–1055
In Canada, call: 1–800–565–3673
Times are subject to change due to holidays.2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)MyFord Touch® (If Equipped)
433
Safety Information
WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their focus off the road. Your primary responsibility is the safe operation of the vehicle. We recommend against the use of any handheld device while driving, encourage the use of voice-operated systems when possible and that you become aware of applicable state and local laws that may affect use of electronic devices while driving.
When using SYNC: • Do not operate playing devices if the power cords or cables are broken, split or damaged. Place cords and cables out of the way, so they do not interfere with the operation of pedals, seats, compartments or safe driving abilities.
• Do not leave playing devices in your vehicle during extreme conditions
as it could cause them damage. See your device’s manual for further information. • Do not attempt to service or repair the system. See your authorized
dealer.
For your safety, some SYNC functions are speed-dependent. Their use is limited to when your vehicle is traveling at speeds under 3 mph (5 km/h). Make sure that you review your device’s manual before using it with SYNC.
Speed-restricted Features Some features of this system may be too difficult to use while your vehicle is moving so they are restricted from use unless your vehicle is stationary. • Screens that are too crowded with information, such as Point of
Interest reviews and ratings, SIRIUS® Travel Link™ sports scores, movie times and ski conditions. • Any action that requires you to use a keyboard is restricted, such as • All lists are limited so the user can view fewer entries (such as phone
entering a navigation destination or editing information.
contacts or recent phone call entries).
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)434
MyFord Touch® (If Equipped)
See the following chart for more specific examples:
Cellular Phone
System Functionality
Wi-Fi and Wireless
Videos, Photos and Graphics
Text Messages
Navigation
Restricted Features Pairing a Bluetooth phone Adding phonebook contacts or uploading phonebook contacts (from a USB) List entries are limited for phone contacts and recent phone call entries Editing the keypad code Enabling Valet Mode Editing settings while the rear view camera or Active Park Assist are active Editing wireless settings Editing the list of wireless networks Playing video Editing the screen’s wallpaper or adding new wallpaper Composing text messages Viewing received text messages Editing preset text messages Using the keyboard to enter a destination Demo navigation route Adding or Editing Address Book entries or Avoid Areas
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)MyFord Touch® (If Equipped)
435
Privacy Information When a cellular phone is connected to SYNC, the system creates a profile within your vehicle that is linked to that cellular phone. This profile is created in order to offer you more cellular features and to operate more efficiently. Among other things, this profile may contain data about your cellular phone book, text messages (read and unread), and call history, including history of calls when your cell phone was not connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short development log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur. The cellular profile, media device index, and development log remain in the vehicle unless you delete them and are generally accessible only in the vehicle when the cellular phone or media player is connected. If you no longer plan to use the system or the vehicle, we recommend you perform a Master Reset to erase all stored information. System data cannot be accessed without special equipment and access to the vehicle’s SYNC module. Ford Motor Company and Ford of Canada do not access the system data for any purpose other than as described absent consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the sections on 911 Assist®, Vehicle Health Report, and Traffic, Directions and Information.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)436
MyFord Touch® (If Equipped)
ACCESSING AND ADJUSTING MODES THROUGH YOUR RIGHT VEHICLE INFORMATION DISPLAY
The display is located on the right side of your instrument cluster. You can use your steering wheel controls to view and make minor adjustments to active modes without taking your hands off the wheel. For example: • In Entertainment mode, you can view what is now playing, change the audio source, select memory presets and make some adjustments. • In Phone mode, you can accept or reject an incoming call. • If your vehicle is equipped with Navigation, you can view the current • In Efficiency Leaves mode, you can learn how your vehicle informs
route or activate a route.
you of your driving efficiency. Press OK to exit the menu.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)MyFord Touch® (If Equipped)
437
Use the OK and arrow buttons on the right side of your steering wheel to scroll through the available modes:
Entertainment
Phone
Navigation
mode.
You can make selections from the menu by using the OK button. The selection menu expands and different options appear. • Press the up and down arrows to scroll through the modes. • Press the right arrow to enter the mode. • Press the left or right arrows to make adjustments within the chosen • Press OK to confirm your selection. Note: If your vehicle is not equipped with Navigation, Compass appears in the display instead of Navigation. If you press the right arrow to go into the Compass menu, you can see the compass graphic. The compass displays the direction in which the vehicle is traveling, not true direction for example, if the vehicle is traveling west, the middle of the compass graphic displays west; north displays to the left of west though its true direction is to the right of west).
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)438
MyFord Touch® (If Equipped)
USING VOICE RECOGNITION This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you. The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). The system also asks short questions (confirmation prompts) when it is not sure of your request or when there are multiple possible responses to your request. When using voice commands, words and icons may appear in the lower left status bar indicating the status of the voice session (such as Listening, Success, Failed, Paused or Try Again).
How to Use Voice Commands with Your System
Press the voice icon. After the tone, speak your command clearly.
These commands can be said at any time.
“Cancel” “Exit”
“Go back”
“List of commands”
“Main menu” “Next page”
“Previous page” “What can I say?”
“Help”
What Can I Say? To access the available voice commands for the current session, do one of the following: • During a voice session, press the Help icon (?) in the lower left status • Say, “What can I say?” for an on-screen listing of the possible voice • Press the voice icon. After the tone, say, “Help” to hear a list of
commands associated with your current voice session.
bar of the screen.
possible voice commands.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)MyFord Touch® (If Equipped)
439
noise from open windows and road vibrations may prevent the system from correctly recognizing spoken commands.
Helpful Hints • Make sure the interior of your vehicle is as quiet as possible. Wind • After pressing the voice icon, wait until after the tone sounds and Listening appears before saying a command. Any command spoken prior to this does not register with the system. • Speak naturally, without long pauses between words. • At any time, you can interrupt the system while it is speaking by
pressing the voice icon.
Accessing a List of Available Commands • If you use the touchscreen, press the Settings icon > Help > Voice • If you use the steering wheel control, press the voice icon. After the
Command List.
tone, speak your command clearly.
Voice command list
“Audio list of commands”
“Bluetooth audio list of commands”
“Browse list of commands”
“CD list of commands”
“Climate control list of commands”
“List of commands”
“Navigation list of commands”*
“Phone list of commands” “Radio list of commands” “SD card list of commands”
“Sirius satellite list of commands”**
“Travel link list of commands”*
“USB list of commands”
“Voice instructions list of commands”
“Voice settings list of commands”
“Help”
*These commands are only available when your vehicle is equipped with the navigation system, and the navigation system SD card is in the card slot. **This command is only available when you have an active SIRIUS satellite radio subscription.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)440
MyFord Touch® (If Equipped)
Voice Settings Voice settings allow you to customize the level of system interaction, help and feedback. The system defaults to standard interaction that uses candidate lists and confirmation prompts as these provide the highest level of guidance and feedback. Interaction Mode: Novice mode provides detailed interaction and guidance while the advanced mode has less audible interaction and more tone prompts. Confirmation Prompts: The system uses these short questions to confirm your voice request. If turned off, the system simply makes a best guess as to what you requested. The system may still occasionally ask you to confirm settings. Phone/Media Candidate Lists: Candidate lists are lists of possible results from your voice commands. The system creates these lists when it has the same confidence level of several options based on your voice command. To access these settings using the touchscreen: 1. Press the Settings icon > Settings > Voice Control. 2. Select from:
• Interaction Mode • Confirmation Prompts • Media Candidate Lists • Phone Candidate Lists • Voice Control Volume.
To access these settings using voice commands:
Press the voice icon. Wait for the prompt “Please say a command”. Another tone sounds to let you know the system is listening.
Voice settings using voice commands
“Interaction Mode Novice”
“Interaction Mode Advanced” “Confirmation Prompts On” “Confirmation Prompts Off” “Phone Candidate Lists On” “Phone Candidate Lists Off” “Media Candidate Lists On” “Media Candidate Lists Off”
“Help”
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)MyFord Touch® (If Equipped)
441
Using Voice Commands with the Touchscreen Options Your voice system has a dual mode feature which allows you to switch between using voice commands and making on-screen selections. This is most often available when using navigation. Buttons outlined in blue indicate selections that are part of the dual mode feature. For example, if while you are in a voice session rather than saying the command “Enter Street Name” to change the field, you can press Street and the voice session does not end. Instead, the voice system changes to the Street field and asks you to say the street name. You cannot use the buttons not outlined in blue as voice commands. If they are touched during a voice session, the voice session ends. For example, you can choose from the following on the Navigation home screen: • My Home • Favorites • Previous Destinations • Point of Interest (POI) • Emergency • Street Address • Intersection • Cancel Route. Some of the voice commands that are available while viewing this screen are:
“DESTINATION”
“Destination my home”
“Destination street address”
“Destination favorites”
“Destination previous destinations”
“Destination POI”
“Destination intersection” “Destination emergency”
If you choose Street Address from the navigation screen, you can choose from the following: • Number • City • Street Name • State/Prov.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)442
MyFord Touch® (If Equipped)
Some of the voice commands that are available while viewing this screen are:
“STREET ADDRESS” “Enter house number” “Change house number”
“Enter street name” “Change street name”
“Enter city” “Change city” “Enter state” “Change state”
If you choose Points of Interest from the navigation screen, you can choose from the following: • Search Area • Search By Name • Fuel Station • ATM • All Restaurants • Accommodations • Parking.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)MyFord Touch® (If Equipped)
443
Some of the voice commands that are available while viewing this screen are:
“POINTS OF INTEREST” or “POI”
“Destination
” “Search by name”
“Search by category” “Change search area”
Note: These are just a sample of the voice commands available within the Points of Interest section; the categories themselves are also technically voice commands. If you choose Intersection from the navigation screen, you can choose from the following: • 1st Street • 2nd Street • City • State/Prov. Some of the voice commands that are available while viewing this screen are:
“INTERSECTION”
“Enter first street name” “Change first street name” “Enter second street name” “Change second street name”
“Enter city” “Change city” “Enter state” “Change state”
The dual mode feature is also available when the voice system displays a list of items to pick from during a voice session, where you would be able to touch the line item or say “Line 2”. If the system does not understand a voice command, or there are multiple options, the system displays a voice command list for you.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)444
MyFord Touch® (If Equipped)
ENTERTAINMENT
A. AM 1 and AM AST B. FM 1, FM 2 and FM AST C. SIRIUS D. CD E. USB F. Touch this button to scroll down for more options, such as: • SD Card • BT Stereo • A/V In G. These buttons change with the media mode you are in. H. Radio memory presets and CD controls. Note: Some features may not be available in your area. Contact an authorized dealer for more information. You can access these options using the touchscreen or voice commands.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)MyFord Touch® (If Equipped)
445
Browsing Device Content When listening to audio on a device, you can browse through other devices without having to change sources. For example, if you are currently listening to audio on an SD card, you can browse all the artists that are stored on your USB device.
Press the voice icon on the steering wheel. When prompted, you can say:
“BROWSE” within Devices
“Browse”*
“Browse
games” “Browse
channels” “Browse CD track list”
“Browse Sirius channel guide”
“Browse SD card”
“Browse USB”
“Help”
*If you have said “Browse”, you can then say any commands in the following chart. **This command is only usable if you have an active subscription to SIRIUS satellite radio.
“BROWSE”
“
games” ”
channels” “CD track list”
“SD card”
“Sirius channel guide”
“USB” “Help”
*This command is only usable if you have an active subscription to SIRIUS satellite radio. **For more commands in SD card or USB mode, see the “SD card and USB Port” section of this chapter. For a complete list of “Browse” voice commands, see USB and SD card voice commands and Bluetooth audio voice commands in the following sections.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)446
MyFord Touch® (If Equipped)
Your voice system allows you to change audio sources with a simple voice command. For example, if you are listening to music on a USB device, then want to switch to a satellite radio channel, simply press the voice button on the steering wheel controls and say the name of the SIRIUS station (such as, “the Highway”). The following voice commands are available at the top level of the voice session no matter which current audio source you are listening to (such as a USB device or SIRIUS satellite radio). Note: This is only available when your MyFord Touch® system language is set to North American English.
“AM <530 - 1710>”
“<530 - 1710>” “Sirius <0-233>”*
“Play [genre]
”** “Play [artist] ”** “Play [album] ”** “Play
” “FM <87.7 – 107.9>”
“<87.7 – 107.9>”
“
”* “Play [playlist]
”** “Play [song] ”** “Play
by ” “Sports games”* *This command is only usable if you have an active subscription to SIRIUS satellite radio. **The commands that have [ ] around the word means that the word is optional. For example, if you say, “Play Metallica”, this is the same as the voice command, “Play [artist]
”. AM and FM
Touch the AM or FM tab to listen to the radio. To change between AM and FM presets, just touch the AM or FM tab. Memory Presets Save a station by pressing and holding one of the memory preset areas. There is a brief mute while the radio saves the station. Sound returns when finished. HD Radio Touch this button to turn HD Radio on. The light on the button illuminates when the feature is on. HD Radio allows you to receive radio broadcasts digitally, where available, providing free, crystal-clear sound. See HD Radio information later in this chapter.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)MyFord Touch® (If Equipped)
447
Scan Touch this button to go to the next strong AM or FM radio station. The light on the button illuminates when the feature is on. Options Sound Settings allows you to adjust settings for: • Bass • Midrange • Treble • Balance and Fade • DSP (Digital Signal Processing) • Occupancy Mode • Speed Compensated Volume. Note: Your vehicle may not have all these sound settings. Set PTY for Seek/Scan allows you to select a category of music you would like to search for. You can then choose to either seek or scan for the stations playing that category. RDS Text Display allows you to view the information broadcast by FM stations. AST allows you to have the system automatically store the six strongest stations in your current location. TAG Button is available when HD Radio is on, and allows you to tag a song to download later. When you select On, TAG appears on-screen when HD Radio is active. You can touch TAG to save the information of the song that is playing. When you plug in your portable music player, the information transfers, if supported by your device. When you are connected to iTunes, the tags appear to remind you of the songs you would like to download. See HD Radio information later in this chapter. Direct Tune Touch this button to manually enter the desired station number. Touch Enter when you are done.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)448
MyFord Touch® (If Equipped)
HD Radio™ Information (If Available) Note: HD Radio broadcasts are not available in all markets. HD Radio technology is the digital evolution of analog AM/FM radio. Your system has a special receiver that allows it to receive digital broadcasts (where available) in addition to the analog broadcasts, it already receives. Digital broadcasts provide a better sound quality than analog broadcasts with free, crystal-clear audio and no static or distortion. For more information, and a guide to available stations and programming, please visit www.hdradio.com. When HD Radio is on and you tune to a station broadcasting HD Radio technology, you may notice the following indicators on your screen:
HD) logo blinks when acquiring a digital station and stays solid when digital audio is playing. When this logo is available, you may also see Title and Artist fields on-screen.
Multicast indicator appears in FM mode (only) if the current station is broadcasting multiple digital broadcasts. The highlighted numbers signify available digital channels where new or different content is available. HD1 signifies the main programming status and is available in analog and digital broadcasts. Other multicast stations (HD2 through HD7) are only available digitally. TAG allows you to save a song to download later when you are on an acquired HD Radio station and the feature is on. To turn the feature on and use it: 1. Press AM or FM > Options > TAG button > On. 2. When you hear a song you like, touch TAG. 3. The system automatically saves the song’s information and transfers it to your portable music player (if supported) when you connect it to the system. The system automatically transfers the tag to your player (if already connected) and a pop-up confirms the transfer.
4. When you access iTunes® with your portable music player, the tags
appear to you as a reminder. The system allows you to tag up to approximately 100 songs. For a list of devices that support tagging, see www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)MyFord Touch® (If Equipped)
449
When HD Radio broadcasts are active, you can access the following functions: • Scan allows you to hear a brief sampling of all available stations. This feature still works when HD Radio reception is on, although it does not scan for HD2-HD7 channels. You may see the HD logo appear if the station has a digital broadcast. • Memory presets allow you to save an active channel as a memory preset. Touch and hold a memory preset slot until the sound returns. There is a brief mute while the radio saves the station. Sound returns when finished. When switching to an HD2 or HD3 memory preset, the sound mutes before the digital audio plays, because the system has to reacquire the digital signal. • Note: As with any saved radio station, you cannot access the
saved station if your vehicle is outside the station’s reception area.
HD Radio Reception and Station Troubleshooting
Potential Reception Issues
Reception area
Station blending
If you are listening to a multicast station and you are on the fringe of the reception area, the station may mute due to weak signal strength. If you are listening to HD1, the system switches back to the analog broadcast until the digital broadcast is available again. However, if you are listening to any of the possible HD2 through HD7 multicast channels, the station mutes and stays muted unless it is able to connect to the digital signal again. When the system first receives a station (aside from HD2-HD7 multicast stations), it first plays the station in the analog version. Once the receiver verifies the station is an HD Radio station, it shifts to the digital version. Depending on the station quality, you may hear a slight sound change when the station changes from analog to digital. Blending is the shift from analog to digital sound or digital back to analog sound.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)450
MyFord Touch® (If Equipped)
In order to provide the best possible experience, use the contact form to report any station issues found while listening to a station broadcasting with HD Radio technology. Independent entities own and operate each station. These stations are responsible for making sure all audio streams and data fields are accurate.
Potential Station Issues
Issue
Cause
Action
This is poor time alignment by the radio broadcaster.
No action required. This is a broadcast issue.
Echo, stutter, skip or repeat in audio. Increase or decrease in audio volume. Sound fading or blending in and out.
There is an audio mute delay when selecting HD2 or HD3, multicast preset or Direct Tune.
No action required. The reception issue may clear up as you continue to drive. No action required. This is normal behavior. Wait until the audio is available.
The radio is shifting between analog and digital audio.
The digital multicast is not available until the HD Radio broadcast is decoded. Once decoded, the audio is available. The previously stored multicast preset or direct tune is not available in your current reception area. Data service issue by the radio broadcaster.
No action required. The station is not available in your current location.
Cannot access HD2 or HD3 multicast channel when recalling a preset or from a direct tune. Text information does not match currently playing audio. There is no text information shown for currently selected frequency. HD2-HD7 stations not found when Scan is pressed. *http://www.ibiquity.com/automotive/report_radio_station_experiences
Fill out the station issue form at website listed below.* Fill out the station issue form at website listed below.*
Pressing Scan disables HD2-HD7 channel search.
No action required. This is normal behavior.
Data service issue by the radio broadcaster.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)MyFord Touch® (If Equipped)
451
HD Radio™ Technology manufactured under license from iBiquity Digital Corp. U.S. and foreign patents. HD Radio™ and the HD and HD Radio logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor Company and iBiquity Digital Corp. are not responsible for the content sent using HD Radio technology. Content may be changed, added or deleted at any time at the station owner’s discretion. Radio Voice Commands
If you are listening to the radio, press the voice button on the steering wheel control. When prompted, say any of the commands in the following chart.
If you are not listening to the radio, press the voice button and, after the tone, say “Radio”, then any of the commands in the following chart.
“RADIO”
“<87.9–107.9>”
“<87.9–107.9> HD”1
“<530–1710>”
“AM”
“AM <530–1710>”
“AM autoset”
“AM autoset preset <#>”
“AM preset <#>”
“Browse”2
“FM”
“FM <87.9–107.9>”
“FM <87.9-107.9> HD <#>”1
“FM autoset”
“FM autoset preset <#>”
“FM preset <#>”
“FM1”
“FM 1 preset <#>”
“FM2”
“FM 2 preset <#>”
“HD <#>” 1
“Preset <#>” “Radio off” “Radio on” “Set PTY” “Tune”3
“Help”1If available. 2If you have said, “Browse”, see Browsing device content earlier in this section. 3If you have said, “Tune”, see the following “Tune” chart.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)452
MyFord Touch® (If Equipped)
“TUNE”
“<87.9–107.9>”
“<87.9-107.9> HD <#>”*
“<530–1710>”
“AM”
“AM <530–1710>”
“AM autoset”
“AM autoset preset <#>”
“AM preset <#>”
“FM”
“FM <87.9–107.9>”
“FM <87.9-107.9> HD <#>”*
“FM autoset”
“FM autoset preset <#>”
“FM preset <#>”
“FM1”
“FM 1 preset <#>”
“FM2”
“FM 2 preset <#>”
“HD <#>”* “Preset <#>”
“Help”
*If available.
SIRIUS® Satellite Radio (If Activated)
Press the lower left corner of the touchscreen, then select the SIRIUS tab.
Presets Save a channel by pressing and holding one of the memory preset areas. There is a brief mute while the radio saves the channel. Sound returns when finished. ALERT Save the current song, artist, or team as a favorite. The system alerts you when it plays again on any channel. Replay Replay audio on the current channel. You can replay approximately 45 minutes of audio as long as you have remained tuned to the current station. Changing stations erases the previous audio. While in replay mode: • Press and release the seek buttons to hear the previous or next song. • Press and hold the seek buttons to reverse or fast forward in the • Press play or pause to play or pause the audio. • Press Replay to return to live audio if you have been using the
current track.
feature to replay audio.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)MyFord Touch® (If Equipped)
453
Scan Touch this button to hear a brief sampling of channels. Options Sound Settings allows you to adjust settings for: • Bass • Midrange • Treble • Balance and Fade • DSP (Digital Signal Processing) • Occupancy Mode • Speed Compensated Volume. Note: Your vehicle may not have all these sound settings. Set Category for Seek/Scan allows you to select a category of music you would like to search for. You can then choose to either seek or scan for the stations playing that category. Parental Lockout allows you to lock and unlock channels, change or reset your PIN or unlock all channels. To use this feature, you need your initial PIN, which is 1234. Artist/Title/Team Alerts allows you to select Artists, Titles and Teams that you would like the system to alert you to when they are playing on other channels. Press Edit Alerts to delete or turn off alerts. You can also set all alerts to on or off. When an alert appears on the screen, you can choose to Tune to the channel, to Cancel the alert or to Disable Alerts. If you are listening to a sporting event, you can save your favorite teams so that the system can alert you when they are playing on a satellite radio channel. Note: SIRIUS does not support the Alert feature on all channels. Ford Motor Company shall not be responsible for Alert feature variation. Electronic Serial Number (ESN) is required when communicating with SIRIUS about your account. Direct Tune Touch this button to manually enter the desired satellite channel number. Touch Enter when you are done.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)454
MyFord Touch® (If Equipped)
Browse Touch this button to view a list of all available stations. Scroll to see more categories. Touch the station you want to listen to. Touch Skip if you want to skip this channel. Touch Lock if you do not want anyone to listen to this channel. Touch Title or Artist to see song and artists on other stations. Satellite Radio Voice Commands
If you are listening to SIRIUS satellite radio, press the voice button on the steering wheel control. When prompted, say any of the commands in the following chart.
If you are not listening to SIRIUS satellite radio, press the voice button and, after the tone, say “Sirius”, then any of the commands in the following chart.
“SIRIUS”
“Sirius <0–223>” “
” “Preset <#>”
“SAT” “SAT 1”
“SAT 1 preset <#>”
“SAT 2”
“SAT 2 preset <#>”
“SAT 3”
“SAT 3 preset <#>” “SAT preset <#>”
“Sirius off” “Sirius on”
“Sports game”*
“Tune”** “Help”
*If you have said, “Sports game”, see the following “Sports game” chart. **If you have said, “Tune”, see the following “Tune” chart.
“SPORTS GAME”
“Tune to the
game” “Tune to the
game” “Tune to the
game” “Tune to the
game” “Help”
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)MyFord Touch® (If Equipped)
455
“TUNE”
“Sirius <0–223>” “
” “Preset <#>”
“SAT” “SAT 1”
“SAT 1 preset <#>”
“SAT 2”
“SAT 2 preset <#>”
“SAT 3”
“SAT 3 preset <#>”
“Help”
SIRIUS Satellite Radio Information Note: SIRIUS reserves the unrestricted right to change, rearrange, add or delete programming including canceling, moving or adding particular channels, and its prices, at any time, with or without notice to you. Ford Motor Company shall not be responsible for any such programming changes. Note: This receiver includes the eCos real-time operating system. eCos is published under the eCos License.
SIRIUS satellite radio is a subscription-based satellite radio service that broadcasts a variety of music, sports, news, weather, traffic and entertainment programming. Your factory-installed SIRIUS satellite radio system includes hardware and a limited subscription term that begins on the date of sale or lease of your vehicle. See your authorized dealer for availability. For more information on extended subscription terms (a service fee is required), the online media player and a list of SIRIUS satellite radio channels, and other features, please visit www.siriusxm.com in the United States, www.sirius.ca in Canada, or call SIRIUS at 1-888-539-7474. Satellite radio electronic serial number (ESN): You need your ESN to activate, modify or track your satellite radio account. The ESN is on the System Information Screen (SR ESN: XXXXXXXXXXXX). To access your ESN, press the bottom left corner of the touchscreen, then SIRIUS > Options.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)456
MyFord Touch® (If Equipped)
Potential Satellite Radio Reception Issues
Antenna obstructions
Terrain
Station overload
Satellite radio signal interference
For optimal reception performance, keep the antenna clear of snow and ice build-up and keep luggage and other materials as far away from the antenna as possible. Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, parking garages, dense tree foliage and thunderstorms can interfere with your reception. When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake a weaker one and the audio system may mute. Your display may show ACQUIRING . . . to indicate the interference and the audio system may mute.
SIRIUS Troubleshooting Tips
Radio Display
Condition
Acquiring...
Sat Fault/SIRIUS system failure.
Radio requires more than two seconds to produce audio for the selected channel. There is an internal module or system failure present.
Invalid Channel.
The channel is no longer available.
Possible Action No action required. This message should disappear shortly.
If this message does not clear shortly, or with an ignition key cycle, your receiver may have a fault. See your authorized dealer for service. Tune to another channel or choose another preset.
2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013
USA (fus)MyFord Touch® (If Equipped)
457
SIRIUS Troubleshooting Tips
Radio Display
Condition
Unsubscribed Channel. Your subscription does
No Signal.
Updating.
Call SIRIUS 1–888–539–7474.
None Found. Check Channel Guide.
not include this channel.
The signal is lost from the SIRIUS satellite or SIRIUS tower to your vehicle antenna. Update of channel programming in progress. Your satellite service is no longer available.
All the channels in the selected channels are either skipped or locked.
Subscription Updated. SIRIUS has updated
the channels available for your vehicle.
