2013 Dodge Grand Caravan Owners Manual

de-icer salt, etc., be sure that such materials are well packaged and sealed.

604 MAINTAINING YOUR VEHICLE

mud or stone shields behind each wheel.

• If a lot of driving is done on gravel roads, consider • Use MOPAR威 Touch Up Paint on scratches as soon as possible. Your authorized dealer has touch up paint to match the color of your vehicle.

Wheel And Wheel Trim Care All wheels and wheel trim, especially aluminum and chrome plated wheels, should be cleaned regularly with a mild soap and water to prevent corrosion. To remove heavy soil and/or excessive brake dust, use MOPAR威 Wheel Cleaner or equivalent or select a non- abrasive, non-acidic cleaner. • For chrome wheels, use MOPAR威 Chrome Cleaner • For aluminum wheels, use MOPAR威 Wheel Cleaner

(Part#04318013) or equivalent.

(Part# 04796239AB) or equivalent.

CAUTION!

Do not use scouring pads, steel wool, a bristle brush, or metal polishes. Do not use oven cleaner. These products may damage the wheel’s protective finish. Avoid automatic car washes that use acidic solutions or harsh brushes that may damage the wheel’s pro- tective finish. Only MOPAR威 Wheel Cleaner or equivalent is recommended.

Stain Repel Fabric Cleaning Procedure – If Equipped Stain Repel seats may be cleaned in the following manner: • Remove as much of the stain as possible by blotting • Blot any remaining stain with a clean, damp towel.

with a clean, dry towel.

• For tough stains, apply MOPAR威 Total Clean, or a mild soap solution to a clean, damp cloth and remove stain. Use a fresh, damp towel to remove soap residue. • For grease stains, apply MOPAR威 Multi-Purpose Cleaner to a clean, damp cloth and remove stain. Use a fresh, damp towel to remove soap residue. • Do not use any harsh solvents or any other form of

protectants on Stain Repel products.

Interior Care Instrument Panel Surfaces The instrument panel cover has a low glare surface, which minimizes reflections in the windshield. Do not use protectants or other products which may cause undesirable reflections. Use soap and warm water to restore the low glare surface.

MAINTAINING YOUR VEHICLE 605

Cleaning Interior Trim Interior trim should be cleaned starting with a damp cloth, a damp cloth with MOPAR威 Total Clean or equiva- lent, then MOPAR威 Spot & Stain Remover or equivalent if absolutely necessary. Do not use harsh cleaners or Armor All威. Use MOPAR威 Total Clean or equivalent to clean vinyl upholstery Cleaning Leather Upholstery MOPAR威 Total Clean or equivalent is specifically recom- mended for leather upholstery. Your leather upholstery can be best preserved by regular cleaning with a damp soft cloth. Small particles of dirt can act as an abrasive and damage the leather upholstery and should be removed promptly with a damp cloth. Stubborn soils can be removed easily with a soft cloth and MOPAR威 Total Clean or equivalent. Care should be taken to avoid soaking your leather upholstery with any

606 MAINTAINING YOUR VEHICLE liquid. Please do not use polishes, oils, cleaning fluids, solvents, detergents, or ammonia-based cleaners to clean your leather upholstery. Application of a leather condi- tioner is not required to maintain the original condition.

WARNING!

Do not use volatile solvents for cleaning purposes. Many are potentially flammable, and if used in closed areas they may cause respiratory harm.

Cleaning Headlights Your vehicle is equipped with plastic headlights and fog lights (if equipped) that are lighter and less susceptible to stone breakage than glass headlights. Plastic is not as scratch resistant as glass and therefore different lens cleaning procedures must be followed.

To minimize the possibility of scratching the lenses and reducing light output, avoid wiping with a dry cloth. To remove road dirt, wash with a mild soap solution followed by rinsing. Do not use abrasive cleaning components, solvents, steel wool or other aggressive material to clean the lenses. Glass Surfaces All glass surfaces should be cleaned on a regular basis with MOPAR威 Glass Cleaner, or any commercial household-type glass cleaner. Never use an abrasive type cleaner. Use caution when cleaning the inside rear window equipped with electric defrosters or the right rear quarter window equipped with the radio antenna. Do not use scrapers or other sharp instrument that may scratch the elements.

When cleaning the rear view mirror, spray cleaner on the towel or rag that you are using. Do not spray cleaner directly on the mirror. Cleaning Plastic Instrument Cluster Lenses The lenses in front of the instruments in this vehicle are molded in clear plastic. When cleaning the lenses, care must be taken to avoid scratching the plastic. 1. Clean with a wet soft rag. A mild soap solution may be used, but do not use high alcohol content or abrasive cleaners. If soap is used, wipe clean with a clean damp rag.

2. Dry with a soft cloth. Seat Belt Maintenance Do not bleach, dye, or clean the belts with chemical solvents or abrasive cleaners. This will weaken the fabric. Sun damage can also weaken the fabric.

MAINTAINING YOUR VEHICLE 607
If the belts need cleaning, use MOPAR威 Total Clean, a mild soap solution, or lukewarm water. Do not remove the belts from the vehicle to wash them. Dry with a soft cloth. Replace the belts if they appear frayed or worn or if the buckles do not work properly. Cleaning The Instrument Panel Cupholders

Removal Pull the flexible liner from the cupholder drawer starting at one edge to ease removal. Cleaning The liner is top shelf dishwasher safe, or you may follow the cleaning procedure below. Soak the liner in a mixture of medium hot tap water and one teaspoon of mild liquid dish soap. Let soak for approximately 30 minutes. After 30 minutes, pull the

608 MAINTAINING YOUR VEHICLE liner from the water and dip it back into the water about six times. This will loosen any remaining debris. Rinse the liner thoroughly under warm running water. Shake the excess water from the liner and dry the outer surfaces with a clean soft cloth. Installation Place the liner into the cupholder drawer and press the liner into place so that the retention tabs seat into the corresponding openings in the drawer.

FUSES

Totally Integrated Power Module The Totally Integrated Power Module is located in the engine compartment near the battery. Refer to the appli- cable “Engine Compartment” illustration in this section. This center contains cartridge fuses and mini-fuses.

A label that identifies each component may be printed or embossed on the inside of the cover.

Totally Integrated Power Module

CAUTION!

• When installing the Totally Integrated Power Mod- ule cover, it is important to ensure the cover is properly positioned and fully latched. Failure to do so may allow water to get into the Integrated Power Module, and possibly result in a electrical system failure. • When replacing a blown fuse, it is important to use only a fuse having the correct amperage rating. The use of a fuse with a rating other than indicated may result in a dangerous electrical system overload. If a properly rated fuse continues to blow, it indicates a problem in the circuit that must be corrected.

The numbers inside the TIPM cover correspond to the following table.

Cavity

J1

J2

J3

J4

J5

J6

Car- tridge Fuse

40 Amp Green 30 Amp

Pink

30 Amp

Pink

25 Amp Natural 25 Amp Natural 40 Amp Green

MAINTAINING YOUR VEHICLE 609

Mini- Fuse

Description

—

—

—

—

—

—

Power Folding Seat

Power Liftgate

Module

Rear Door Module

Driver Door Node

Passenger Door

Node

Antilock Brakes Pump/Stability Control System

610 MAINTAINING YOUR VEHICLE

Cavity

J7

J8

J9

Car- tridge Fuse

30 Amp

Pink

40 Amp Green 40 Amp Green

J10

30 Amp

Pink

Mini- Fuse

—

—

—

—

Description

Cavity

Antilock Brakes Valve/Stability Control System Power Memory

Seat – If Equipped Partial Zero Emis-

sions Vehicle

Motor/Flex Fuel –

If Equipped

Headlamp Wash/ Manifold Tuning

Valve – If Equipped

J11

J12

J13

J14

J15

J17

Car- tridge Fuse

30 Amp

Pink

30 Amp

Pink

60 Amp Yellow 40 Amp Green 40 Amp Green 40 Amp Green

Mini- Fuse

—

Description

Power Sliding Door Module/Anti–Theft

Module – If Equipped

HVAC Rear Blower, Radiator Fan Motor Ignition Off Draw

(IOD) – Main Rear Window

Defogger

Front Blower

Starter Solenoid

—

—

—

—

Cavity

J18

J19

J20

J21

J22

M1

Car- tridge Fuse

20 Amp

Blue

60 Amp Yellow 30 Amp

Pink

20 Amp

Blue

25 Amp Natural

—

Mini- Fuse

—

—

—

—

—

15 Amp

Blue

Description

Cavity

Powertrain Control

Module Trans

Range

Radiator Fan

Front Wiper LO/HI

Front/Rear Washer

Sunroof Module

M2

M3

M4

M5

M6

Rear Center Brake

Lamp/Brake

Switch

MAINTAINING YOUR VEHICLE 611

Car- tridge Fuse —

—

—

—

—

Mini- Fuse

20 Amp Yellow 20 Amp Yellow

10 Amp

Red

25 Amp Natural 20 Amp Yellow

Description

Front Fog Lamps

Front/Rear Axle Locker, Vacuum

Pump Motor Trailer Tow

Inverter

Power Outlet #1

(ACC), Rain Sensor, Cigar Lighter (In- strument Panel or with Console Rear)

612 MAINTAINING YOUR VEHICLE

Cavity

M7

Car- tridge Fuse —

Mini- Fuse

20 Amp Yellow

Description

Cavity

M10

Power Outlet #2

(BATT/ACC

SELECT) – Center

Seat or with Console Rear

Car- tridge Fuse —

Mini- Fuse

15 Amp

Blue

M8

M9

—

—

20 Amp Yellow 20 Amp Yellow

Front Heated Seat –

If Equipped

Rear Heated Seat –

If Equipped

Description

Ignition Off Draw — Video System, Satellite Radio,

DVD, Hands-Free Module, Universal

Garage Door Opener, Vanity Lamp, Streaming Video Module –

If Equipped

M11

M12

—

—

10 Amp

Red

30 Amp Green

Climate Control

System

Amplifier/Radio

Cavity

M13

Car- tridge Fuse —

M14

M15

—

—

Mini- Fuse

20 Amp Yellow

20 Amp Yellow 20 Amp Yellow

Description

Cavity

M16

M17

M18

M19

Instrument Cluster, SIREN, Clock Mod- ule, Multi-Function Control Switch –

If Equipped Trailer Tow – If Equipped

Rear View Mirror, Instrument Cluster,

Multi-Function Control Switch, Tire Pressure

Monitor, Glow Plug

Module – If Equipped

MAINTAINING YOUR VEHICLE 613

Car- tridge Fuse —

—

—

—

Mini- Fuse

10 Amp

Red

15 Amp

Blue

15 Amp

Blue

25 Amp Natural

Description

Airbag Module/ Occupant Classifi-

cation Module

Left Tail/License/

Park Lamp,

Running Lamps Right Tail/Park/

Run Lamp Powertrain

614 MAINTAINING YOUR VEHICLE

Cavity

M20

Car- tridge Fuse —

M21

M22

M23

M24

—

—

—

—

Mini- Fuse

15 Amp

Blue

20 Amp Yellow 10 Amp

Red

10 Amp

Red

25 Amp Natural

Description

Cavity

Instrument Cluster

Interior Light, Switch Bank,

Steering Column Module, Switch Steering Wheel

Powertrain

Horn

Horn

Rear Wiper

M25

M26

M27

M28

M29

Car- tridge Fuse —

—

—

—

—

Mini- Fuse

20 Amp Yellow

10 Amp

Red

10 Amp

Red

10 Amp

Red

10 Amp

Red

Description

Fuel Pump, Diesel

Lift Pump – If

Equipped

Power Mirror Switch, Driver Window Switch Wireless Control Module, Keyless Entry Module Powertrain, Transmission

Control Module Occupant Classifi-

cation Module

Cavity

M30

M31

M32

M33

Car- tridge Fuse —

—

—

—

Mini- Fuse

15 Amp

Blue

20 Amp Yellow 10 Amp

Red

10 Amp

Red

Description

Cavity

M34

Rear Wiper

Module, Power Folding Mirror Back-Up Lamps

Airbag Module, THATCHUM –

If Equipped Powertrain

MAINTAINING YOUR VEHICLE 615

Car- tridge Fuse —

Mini- Fuse

10 Amp

Red

Description

Park Assist, Heater

Climate Control

Module, Headlamp

Wash, Compass,

Rear Camera, Door Lamps, Flashlight, Relay Diesel Cabin Heater, Rad Fan

Diesel – If Equipped

M35

—

10 Amp

Red

Heated Mirrors

616 MAINTAINING YOUR VEHICLE

Cavity

M36

Car- tridge Fuse —

M37

M38

—

—

Mini- Fuse

20 Amp Yellow

10 Amp

Red

25 Amp Natural

Description

Power Outlet #3
(Instrument Panel or with Console

Center)

Antilock Brakes, Stability Control,

Stop Lamp, Fuel Pump

Door Lock/Unlock

Motors, Liftgate Lock/Unlock

Motors

The power windows are fused by a 25 Amp circuit breaker located in the Totally Integrated Power Module.

VEHICLE STORAGE If you are leaving your vehicle dormant for more than 21 days, you may want to take steps to protect your battery. You may do the following: • Remove the 60 Amp cartridge in the Totally Integrated labeled Ignition-Off Draw

Power Module (TIPM) (IOD).

• Or, disconnect the negative cable from the battery. • Anytime you store your vehicle, or keep it out of service for two weeks or more, run the air conditioning system at idle for about five minutes in the fresh air and high blower setting. This will ensure adequate system lubrication to minimize the possibility of com- pressor damage when the system is started again.

REPLACEMENT BULBS

Interior Bulbs

Center & Rear Dome Lamp Center & Rear Reading Lamps Front Door Courtesy Lamp Front Header Reading Lamps – If Equipped Instrument Cluster Lamps

Bulb Number

578

578

578

578

PC74

MAINTAINING YOUR VEHICLE 617

Bulb Number

Liftgate Lamp(s) Overhead Console Reading Lamps Removable Console Lamp – If Equipped Visor Vanity Lamps

578

PC579

194

6501966

NOTE: For lighted switches, see your authorized dealer for replacement instructions.

618 MAINTAINING YOUR VEHICLE Exterior Bulbs

BULB REPLACEMENT

Bulb Number

Headlamps

Headlamp Fog Lamp – If Equipped Front Side Marker, Park/Turn Signal Rear Tail, Stop, Turn Signal Lamp Center High-Mounted Stop Lamp Backup Lamp License

H11

PSX24W

3757A or PY27/7W

LED (Serviced at Authorized Dealer) LED (Serviced at Authorized Dealer)

3157
168

NOTE: All of the interior bulbs are glass wedge base or glass cartridge types. Aluminum base bulbs are not approved and should not be used for replacement.

1. Raise the hood to access the rear of the headlamp

housing.

2. Slide the red lock tab rearward on the connector, then depress the tab and remove the connector from the bulb.

3. Twist the headlamp bulb and pull the bulb from the

headlamp housing.

4. Install the new headlamp bulb and twist until locked

into the headlamp housing.

CAUTION!

Do not touch the new bulb with your fingers. Oil contamination will severely shorten bulb life. If the bulb comes in contact with an oily surface, clean the bulb with rubbing alcohol.

5. Connect the wiring connector to bulb and slide red

lock tab forward.

Front Park/Turn Signal Lamps

1. Raise the hood to access the rear of the headlamp

housing.

2. Twist the turn signal socket and remove from the

headlamp housing, then pull the bulb out.

3. Push the new bulb into the socket and reinstall the socket by twisting until locked into the headlamp housing.

MAINTAINING YOUR VEHICLE 619

Fog Lamps

NOTE: Access to the fog lamp bulb is from the rear of the fascia. On the left rear side of the fascia, remove the push pin and lower the hinged access door on the air dam. 1. From behind the bumper fascia, or the access panel on the air dam, squeeze the two tabs on the side of the bulb socket and pull straight out from the fog lamp.

CAUTION!

Do not touch the new bulb with your fingers. Oil contamination will severely shorten bulb life. If the bulb comes in contact with an oily surface, clean the bulb with rubbing alcohol.

2. Disconnect the wire harness from the bulb.

620 MAINTAINING YOUR VEHICLE 3. Reconnect the wiring harness to the new bulb and reinstall by inserting the new bulb straight into the fog lamp until it locks into place.

Rear Tail, Stop, Turn Signal, Side Marker And Backup Lamps

1. Raise the liftgate. 2. Remove the tail lamp assembly by removing the two screws from the inboard side. Use a fiber stick or similar tool to gently pry the light on the outboard side to disengage the two ball studs.

NOTE: • If a screwdriver is used, make sure a soft material is placed between the vehicle body and tool so not to scratch the paint. • The PRY location is best closest to the studs while

dislodging them separately.

3. Twist the socket and remove from the lamp assembly. 4. Pull the bulb to remove it from the socket. 5. Replace the bulb, reinstall the socket, and reattach the

lamp assembly.

Center High-Mounted Stop Lamp (CHMSL) The CHMSL uses LED lamps that are not serviceable separately. The CHMSL must be replaced as an assembly. See your authorized dealer.

MAINTAINING YOUR VEHICLE 621

License Lamp The license plate lamp is located under the tailgate light bar and above the license plate. 1. Using a small screwdriver, press inward the locking tab on the outboard side of the lamp assembly and pull down on the lamp assembly for removal.

2. Twist and remove the socket from the lamp assembly

and pull the bulb out to remove.

3. Push the bulb into the socket, twist the socket into the lamp assembly and reinstall the lamp assembly into place ensuring the locking tab is secure.

622 MAINTAINING YOUR VEHICLE FLUID CAPACITIES

U.S.

20 Gallons

Fuel (Approximate) Engine Oil with Filter 3.6L Engine (SAE 5W-20, API Certified) Cooling System * 3.6L Engine (MOPAR威 Antifreeze/Engine Coolant 10 Year/150,000 Mile Formula or equivalent) * Includes heater and coolant recovery bottle filled to MAX level. Add 2.9 Qts (2.8 L) if equipped with a rear heater.

13.4 Quarts

12.6 Liters

5.6 Liters

6 Quarts

Metric 76 Liters

FLUIDS, LUBRICANTS AND GENUINE PARTS

MAINTAINING YOUR VEHICLE 623

Engine

Component Engine Coolant

Engine Oil

Engine Oil Filter Spark Plugs Fuel Selection

Fluid, Lubricant, or Genuine Part We recommend you use MOPAR威 Antifreeze/Coolant 10 Year/150,000 Mile Formula OAT (Organic Additive Technology) meeting the requirements of Chrysler Material Standard MS-12106. We recommend you use API Certified SAE 5W-20 Engine Oil, meeting the requirements of Chrysler Material Standard MS-6395. Refer to your oil filler cap for correct SAE grade. We recommend you use MOPAR威 Engine Oil Filters. We recommend you use MOPAR威 Spark Plugs. 87 Octane

624 MAINTAINING YOUR VEHICLE Chassis

Component Automatic Transmission Brake Master Cylinder

Power Steering Reservoir

Fluid, Lubricant, or Genuine Part We recommend you use MOPAR威 ATF+4威 Automatic Transmission Fluid. We recommend you use MOPAR威 DOT 3 and SAE J1703 should be used. If DOT 3 brake fluid is not available, then DOT 4 is acceptable. We recommend you use MOPAR威 Power Steering Fluid +4, MOPAR威 ATF+4威 Automatic Transmission Fluid.

MAINTENANCE SCHEDULES

CONTENTS 䡵 MAINTENANCE SCHEDULE . . . . . . . . . . . ..626
▫ Maintenance Chart . . . . . . . . . . . . . . . . . . ..628

M

626 MAINTENANCE SCHEDULES MAINTENANCE SCHEDULE Your vehicle is equipped with an automatic oil change indicator system. The oil change indicator system will remind you that it is time to take your vehicle in for scheduled maintenance. Based on engine operation conditions, the oil change indicator message will illuminate. This means that ser- vice is required for your vehicle. Operating conditions such as frequent short-trips, trailer tow, extremely hot or cold ambient temperatures, and E85 fuel usage will influence when the “Oil Change Required” message is displayed. Severe Operating Conditions can cause the change oil message to illuminate as early as 3,500 miles (5,600 km) since last reset. Have your vehicle serviced as soon as possible, within the next 500 miles (805 km). Your authorized dealer will reset the oil change indicator message after completing the scheduled oil change. If a scheduled oil change is performed by someone other than

your authorized dealer, the message can be reset by refer- ring to the steps described under “Electronic Vehicle Infor- mation Center (EVIC)/Oil Change Required” in “Under- standing Your Instrument Panel” for further information NOTE: Under no circumstances should oil change inter- vals exceed 10,000 miles (16,000 km) or twelve months, whichever comes first. Once A Month Or Before A Long Trip: • Check engine oil level • Check windshield washer fluid level • Check the tire inflation pressures and look for unusual • Check the fluid levels of the coolant reservoir, brake master cylinder, power steering and transmission as needed

wear or damage

• Check function of all interior and exterior lights

Required Maintenance Intervals. Refer to the maintenance schedules on the following page for the required maintenance intervals.

At Every Oil Change Interval As Indicated By

Oil Change Indicator System:

• Change oil and filter. • Rotate the tires. Rotate at the first sign of irregu- lar wear, even if it occurs before the oil indicator system turns on. • Inspect battery and clean and tighten terminals as

required.

MAINTENANCE SCHEDULES 627

At Every Oil Change Interval As Indicated By

Oil Change Indicator System:

with dipstick.

and park brake.

• Inspect automatic transmission fluid if equipped • Inspect brake pads, shoes, rotors, drums, hoses • Inspect engine cooling system protection and • Inspect exhaust system. • Inspect engine air cleaner if using in dusty or

hoses.

off-road conditions.

M

628 MAINTENANCE SCHEDULES Maintenance Chart Refer to the Maintenance Schedules on the following pages for the required maintenance intervals.

Mileage or time passed (whichever comes first)

Or Years: Or Kilometers:

Additional Inspections Inspect the CV joints. Inspect front suspension, tie rod ends, boot seals, and replace if necessary. Inspect the brake linings, parking brake function. X Additional Maintenance Replace engine air filter. Replace cabin/air conditioning filter. Replace spark plugs (3.6L engine). **

10

11

13

12

15

14

Mileage or time passed (whichever comes first)

Or Years: Or Kilometers:

Flush and replace the engine coolant at 10 years or 150,000 miles (240,000 km) whichever comes first. Change automatic transmission fluid and filter(s) if using your vehicle for any of the following: police, taxi, fleet, or frequent trailer towing. Change automatic transmission fluid and filter(s). Inspect and replace PCV valve if necessary. ** The spark plug change interval is mileage based only, yearly intervals do not apply.

MAINTENANCE SCHEDULES 629

13

14

15

11

12

10

630 MAINTENANCE SCHEDULES

WARNING!

• You can be badly injured working on or around a motor vehicle. Do only service work for which you have the knowledge and the right equipment. If you have any doubt about your ability to perform a service job, take your vehicle to a competent mechanic. • Failure to properly inspect and maintain your ve- hicle could result in a component malfunction and effect vehicle handling and performance. This could cause an accident.

IF YOU NEED CONSUMER ASSISTANCE

CONTENTS 䡵 SUGGESTIONS FOR OBTAINING SERVICE

FOR YOUR VEHICLE . . . . . . . . . . . . . . . . . ..633
▫ Prepare For The Appointment. . . . . . . . . . . ..633
▫ Prepare A List . . . . . . . . . . . . . . . . . . . . . . . .633
▫ Be Reasonable With Requests . . . . . . . . . . . ..633
䡵 IF YOU NEED ASSISTANCE . . . . . . . . . . . . ..633
▫ Chrysler Group LLC Customer Center. . . . . ..634
▫ Chrysler Canada Inc. Customer Center . . . . ..634
▫ In Mexico contact: . . . . . . . . . . . . . . . . . . . ..635

▫ Customer Assistance For The Hearing Or

Speech Impaired (TDD/TTY) . . . . . . . . . . . ..635
▫ Service Contract . . . . . . . . . . . . . . . . . . . . . .635
䡵 WARRANTY INFORMATION . . . . . . . . . . . ..636
䡵 MOPAR威 PARTS . . . . . . . . . . . . . . . . . . . . . ..637
䡵 REPORTING SAFETY DEFECTS . . . . . . . . . . ..637

▫ In The 50 United States And

Washington, D.C.. . . . . . . . . . . . . . . . . . . . . .637
▫ In Canada. . . . . . . . . . . . . . . . . . . . . . . . . . .637
䡵 PUBLICATION ORDER FORMS . . . . . . . . . . ..638

632 IF YOU NEED CONSUMER ASSISTANCE 䡵 DEPARTMENT OF TRANSPORTATION

UNIFORM TIRE QUALITY GRADES . . . . . . . ..639
▫ Treadwear. . . . . . . . . . . . . . . . . . . . . . . . . . .639

▫ Traction Grades . . . . . . . . . . . . . . . . . . . . . . .640
▫ Temperature Grades. . . . . . . . . . . . . . . . . . ..640

SUGGESTIONS FOR OBTAINING SERVICE FOR YOUR VEHICLE

Prepare For The Appointment If you are having warranty work done, be sure to have the right papers with you. Take your warranty folder. All work to be performed may not be covered by the warranty. Discuss additional charges with the service manager. Keep a maintenance log of your vehicle’s service history. This can often provide a clue to the current problem. Prepare A List Make a written list of your vehicle’s problems or the specific work you want done. If you’ve had an accident or work done that is not on your maintenance log, let the service advisor know.

IF YOU NEED CONSUMER ASSISTANCE 633

Be Reasonable With Requests If you list a number of items and you must have your vehicle by the end of the day, discuss the situation with the service advisor and list the items in order of priority. At many authorized dealer, you may obtain a rental vehicle at a minimal daily charge. If you need a rental, it is advisable to make these arrangements when you call for an appointment.

IF YOU NEED ASSISTANCE The manufacturer and its authorized dealer are vitally interested in your satisfaction. We want you to be happy with our products and services. Warranty service must be done by an authorized dealer. We strongly recommend that you take the vehicle to an authorized dealer. They know your vehicle the best, and are most concerned that you get prompt and high quality service. The manufacturer’s authorized dealer have the

634 IF YOU NEED CONSUMER ASSISTANCE facilities, factory-trained technicians, special tools, and the latest information to ensure the vehicle is fixed correctly and in a timely manner. This is why you should always talk to an authorized dealer service manager first. Most matters can be re- solved with this process. • If for some reason you are still not satisfied, talk to the general manager or owner of the authorized dealer. They want to know if you need assistance. • If an authorized dealer is unable to resolve the con- cern, you may contact the manufacturer’s customer center.

Any communication to the manufacturer’s customer cen- ter should include the following information: • Owner’s name and address • Owner’s telephone number (home and office)

• Authorized dealer name • Vehicle Identification Number (VIN) • Vehicle delivery date and mileage Chrysler Group LLC Customer Center P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423–6343
Chrysler Canada Inc. Customer Center P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001 English / (800) 387–9983 French

In Mexico contact: Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F. In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Customer Assistance For The Hearing Or Speech Impaired (TDD/TTY) To assist customers who have hearing difficulties, the manufacturer has installed special TDD (Telecommuni- cation Devices for the Deaf) equipment at its customer center. Any hearing or speech impaired customer, who has access to a TDD or a conventional teletypewriter (TTY) in the United States, can communicate with the manufacturer by dialing 1–800–380–CHRY.

IF YOU NEED CONSUMER ASSISTANCE 635
Canadian residents with hearing difficulties that require assistance can use the special needs relay service offered by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1 800 855-0511 to connect with a Bell Relay Service operator. Service Contract You may have purchased a service contract for a vehicle to help protect you from the high cost of unexpected repairs after the manufacturer’s New Vehicle Limited Warranty expires. The manufacturer stands behind only the manufacturer’s service contracts. If you purchased a manufacturer’s service contract, you will receive Plan Provisions and an Owner Identification Card in the mail within three weeks of the vehicle delivery date. If you have any questions about the service contract, call the manufacturer’s Service Contract National Customer Hotline at 1-800-521-9922 (Canadian residents, call (800) 465–2001 English / (800) 387–9983 French).

636 IF YOU NEED CONSUMER ASSISTANCE The manufacturer will not stand behind any service contract that is not the manufacturer’s service contract. It is not responsible for any service contract other than the manufacturer’s service contract. If you purchased a service contract that is not a manufacturer’s service contract, and you require service after the manufacturer’s New Vehicle Limited Warranty expires, please refer to the contract documents, and contact the person listed in those documents. We appreciate that you have made a major investment when you purchased the vehicle. An authorized dealer has also made a major investment in facilities, tools, and training to assure that you are absolutely delighted with the ownership experience. You will be pleased with their sincere efforts to resolve any warranty issues or related concerns.

WARNING!

Engine exhaust, some of its constituents, and certain vehicle components contain, or emit, chemicals known to the State of California to cause cancer and birth defects, or other reproductive harm. In addi- tion, certain fluids contained in vehicles and certain products of component wear contain, or emit, chemi- cals known to the State of California to cause cancer and birth defects, or other reproductive harm.

WARRANTY INFORMATION See the Warranty Information Booklet, located on the DVD, for the terms and provisions of Chrysler Group LLC warranties applicable to this vehicle and market.

MOPAR姞 PARTS MOPAR威 fluids, lubricants, parts, and accessories are available from an authorized dealer. They are recom- mended for your vehicle in order to help keep the vehicle operating at its best.

REPORTING SAFETY DEFECTS

In The 50 United States And Washington, D.C. If you believe that your vehicle has a defect that could cause a crash or cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying the manufacturer. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy

IF YOU NEED CONSUMER ASSISTANCE 637
campaign. However, NHTSA cannot become involved in individual problems between you, your authorized dealer, and the manufacturer. To contact NHTSA, you may either call the Auto Safety Hotline toll free at 1–888–327–4236 (TTY: 1–800–424– 9153), or go to http://www.safercar.gov; or write to: Admin- istrator, NHTSA, 1200 New Jersey Avenue, SE., West Building, Washington, D.C. 20590. You can also obtain other information about motor vehicle safety from http://www.safercar.gov. In Canada If you believe that your vehicle has a safety defect, you should contact the Customer Service Department imme- diately. Canadian customers who wish to report a safety defect to the Canadian government should contact Trans- port Canada, Motor Vehicle Defect Investigations and Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/ roadsafety/

638 IF YOU NEED CONSUMER ASSISTANCE PUBLICATION ORDER FORMS To order the following manuals, you may use either the website or the phone numbers listed below. Visa, Mastercard, American Express, and Discover orders are accepted. If you prefer mailing your payment, please call for an order form. NOTE: A street address is required when ordering manuals (no P.O. Boxes). Service Manuals These comprehensive Service Manuals provide the infor- mation that students and professional technicians need in diagnosing/troubleshooting, problem solving, maintain- ing, servicing, and repairing Chrysler Group LLC ve- hicles. A complete working knowledge of the vehicle, system, and/or components is written in straightforward language with illustrations, diagrams, and charts.

Diagnostic Procedure Manuals Diagnostic Procedure Manuals are filled with diagrams, charts and detailed illustrations. These practical manuals make it easy for students and technicians to find and fix problems on computer-controlled vehicle systems and features. They show exactly how to find and correct problems the first time, using step-by-step troubleshoot- ing and drivability procedures, proven diagnostic tests and a complete list of all tools and equipment. Owner’s Manuals These Owner’s Manuals have been prepared with the assistance of service and engineering specialists to ac- quaint you with specific Chrysler Group LLC vehicles. Included are starting, operating, emergency and mainte- nance procedures as well as specifications, capabilities and safety tips.

Call toll free at: • 1–800–890–4038 (U.S.) • 1–800–387–1143 (Canada) Or Visit us on the Worldwide Web at: • www.techauthority.com DEPARTMENT OF TRANSPORTATION UNIFORM TIRE QUALITY GRADES The following tire grading categories were established by the National Highway Traffic Safety Administration. The specific grade rating assigned by the tire’s manufacturer in each category is shown on the sidewall of the tires on your vehicle. All passenger car tires must conform to Federal safety requirements in addition to these grades.

IF YOU NEED CONSUMER ASSISTANCE 639

Treadwear The Treadwear grade is a comparative rating, based on the wear rate of the tire when tested under controlled conditions on a specified government test course. For example, a tire graded 150 would wear one and one-half times as well on the government course as a tire graded 100. The relative performance of tires depends upon the actual conditions of their use, however, and may depart significantly from the norm due to variations in driving habits, service practices, and differences in road charac- teristics and climate.

640 IF YOU NEED CONSUMER ASSISTANCE Traction Grades The Traction grades, from highest to lowest, are AA, A, B, and C. These grades represent the tire’s ability to stop on wet pavement, as measured under controlled conditions on specified government test surfaces of asphalt and concrete. A tire marked C may have poor traction performance.

WARNING!

The traction grade assigned to this tire is based on straight-ahead braking traction tests, and does not include acceleration, cornering, hydroplaning, or peak traction characteristics.

Temperature Grades The temperature grades are A (the highest), B, and C, representing the tire’s resistance to the generation of heat and its ability to dissipate heat, when tested under

controlled conditions on a specified indoor laboratory test wheel. Sustained high temperature can cause the material of the tire to degenerate and reduce tire life, and excessive temperature can lead to sudden tire failure. The grade C corresponds to a level of performance, which all passenger car tires must meet under the Federal Motor Vehicle Safety Standard No. 109. Grades B and A repre- sent higher levels of performance on the laboratory test wheel, than the minimum required by law.

WARNING!

The temperature grade for this tire is established for a tire that is properly inflated and not overloaded. Excessive speed, under-inflation, or excessive load- ing, either separately or in combination, can cause heat buildup and possible tire failure.

INDEX

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642 INDEX Adding Engine Coolant (Antifreeze) . . . . . . . . . . ..594
Adding Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .520
Adding Washer Fluid . . . . . . . . . . . . . . . . . . . . . .591