2015 Chevrolet Traverse Owners Manual

new, vehicle care products are available from your dealer. For information on how to clean and protect the vehicle’s interior and exterior, see Interior Care on page 10-78 and Exterior Care on page 10-73.

Wheel Alignment Wheel alignment is critical for ensuring that the tires deliver optimal wear and performance. . Signs that the alignment may

need to be adjusted include pulling, improper vehicle handling, or unusual tire wear.

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Service and Maintenance

Recommended Fluids, Lubricants, and Parts

Recommended Fluids and Lubricants

Usage

Engine Oil

Engine Coolant

Hydraulic Brake System

Windshield Washer

Hydraulic Power Steering System

Automatic Transmission

Carrier Assembly – Differential (Rear

Drive Module) and Transfer Case

(Power Transfer Unit)

Fluid/Lubricant

Use only engine oil meeting the dexos1™ specification of the proper SAE viscosity grade. Look for the dexos1 approved logo for GM approved engine oil. See Engine Oil on page 10-7. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 10-12. DOT 3 Hydraulic Brake Fluid (GM Part No. 19299818, in Canada 19299819). Automotive windshield washer fluid that meets regional freeze protection requirements. DEXRON®-VI Automatic Transmission Fluid. DEXRON®-VI Automatic Transmission Fluid. SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 88900401, in Canada 89021678).

Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and

Release Pawl

Lubriplate Lubricant Aerosol (GM Part No. 89021668, in Canada 89021674) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.

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Service and Maintenance

11-13

Usage

Fluid/Lubricant

Key Lock Cylinders, Hood and Door

Hinges

Weatherstrip Conditioning

Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474). Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. 12345579, in Canada 10953481).

Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer.

Part

GM Part Number

ACDelco Part Number

Engine Air Cleaner/Filter Engine Oil Filter Passenger Compartment Air Filter Spark Plugs Wiper Blades

Front Driver – 62.5 cm (24.6 in) Front Passenger – 53.0 cm (20.8 in) Rear – 30.0 cm (11.6 in)

15278634
89017525
20958479
12622561

25941805
25941804
20865139

A3083C

PF63

CF179C 41-109

— — —

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Service and Maintenance

Maintenance Records After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts.

Date

Odometer Reading

Serviced By

Services Performed

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Technical Data

Vehicle Identification

Vehicle Identification

Vehicle Identification

Number (VIN) . . . . . . . . . . . . . . 12-1

Service Parts Identification

Label . . . . . . . . . . . . . . . . . . . . . . . 12-1

Vehicle Data

Capacities and

Specifications . . . . . . . . . . . . . . 12-2
Engine Drive Belt Routing . . . 12-3

Vehicle Identification Number (VIN)

This legal identifier is in the front corner of the instrument panel, on the left side of the vehicle. It can be seen through the windshield from outside. The VIN also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration.

Technical Data

12-1

Engine Identification The eighth character in the VIN is the engine code. This code identifies the vehicle's engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications on page 12-2 for the vehicle's engine code.

Service Parts Identification Label This label, on the inside of the glove box, has the following information: . Vehicle Identification

Number (VIN).

. Model designation. . Paint information. . Production options and special

equipment.

Do not remove this label from the vehicle.

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Technical Data

Vehicle Data

Capacities and Specifications The following approximate capacities are given in metric and English conversions. See Recommended Fluids and Lubricants on page 11-12 for more information.

Application

Air Conditioning Refrigerant

Capacities

Metric

English

For the air conditioning system refrigerant type and charge amount, see the

refrigerant label under the hood. See your dealer for more information.

Cooling System Engine Oil with Filter Fuel Tank Transfer Case Fluid Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling.

11.9 qt 6.0 qt 22.0 gal 1.0 qt 140 lb ft

11.3 L 5.7 L 83.3 L 1.0 L

190 Y

Engine

VIN Code

3.6L V6 Engine

Transmission

Automatic

Spark Plug Gap

0.95–1.10 mm (0.037–0.043 in)

Engine Specifications

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Engine Drive Belt Routing

Technical Data

12-3

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12-4

Technical Data

2 NOTES

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Customer Information

Customer Information

Customer Satisfaction

Procedure . . . . . . . . . . . . . . . . . . 13-1

Customer Assistance

Offices . . . . . . . . . . . . . . . . . . . . . 13-3

Customer Assistance for Text

Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-4
GM Mobility Reimbursement

Program . . . . . . . . . . . . . . . . . . . . 13-5

Roadside Assistance

Program . . . . . . . . . . . . . . . . . . . . 13-5

Scheduling Service

Appointments . . . . . . . . . . . . . . 13-7

Courtesy Transportation

Program . . . . . . . . . . . . . . . . . . . . 13-7
Collision Damage Repair . . . . 13-8
Service Publications

Ordering Information . . . . . . 13-11

Radio Frequency

Radio Frequency

Identification (RFID) . . . . . . . 13-12

Statement . . . . . . . . . . . . . . . . . 13-12

Reporting Safety Defects Reporting Safety Defects to

the United States Government . . . . . . . . . . . . . . . 13-12

Reporting Safety Defects to

the Canadian Government . . . . . . . . . . . . . . . 13-13

Reporting Safety Defects to

General Motors . . . . . . . . . . . 13-13

Vehicle Data Recording and Privacy

Vehicle Data Recording and

Privacy . . . . . . . . . . . . . . . . . . . . 13-14
Event Data Recorders . . . . . . 13-14
OnStar® . . . . . . . . . . . . . . . . . . . . 13-15
Infotainment System . . . . . . . . 13-15

Customer Information

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Customer Information

Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of your dealership or the general manager.

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Customer Information

If after contacting a

STEP TWO: member of dealership management, it appears your concern cannot be resolved by your dealership without further help, in the U.S., call the Chevrolet Customer Assistance Center at 1-800-222-1020. In Canada, call General Motors of Canada Customer Care Centre at 1-800-263-3777 (English), or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance representative: . Vehicle Identification

Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.

. Dealership name and location. . Vehicle delivery date and

present mileage.

When contacting Chevrolet, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest following Step One first. STEP THREE — U.S. Owners: Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line® Program to enforce your rights. The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within

40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.

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For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Care Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or write to: The Mediation/Arbitration Program c/o Customer Care Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the Vehicle Identification Number (VIN).

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Customer Assistance Offices Chevrolet encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Chevrolet, the letter should be addressed to: United States and Puerto Rico Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com 1-800-222-1020
1-800-833-2438 (For Text Telephone Devices (TTYs)) Roadside Assistance: 1-800-243-8872
From U.S. Virgin Islands: 1-800-496-9994

STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in about 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.

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Customer Information

Canada General Motors of Canada Limited Customer Care Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gm.ca 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800
Overseas Please contact the local General Motors Business Unit.

Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its

Customer Assistance Center. Any TTY user in the U.S. can communicate with Chevrolet by dialing: 1-800-833-2438. TTY users in Canada can dial 1-800-263-3830.

Online Owner Center

Online Owner Experience (U.S.) my.chevrolet.com The Chevrolet online owner experience allows interaction with Chevrolet and keeps important vehicle-specific information in one place.

Membership Benefits E (Vehicle Information): Download owner manuals and view vehicle-specific how-to videos. G (Maintenance Information): View maintenance schedules, alerts, and OnStar onboard vehicle diagnostic information. Schedule service appointments.

I (Service History): View and print dealer-recorded service records and self-recorded service records. D (Preferred Dealer Information): Select a dealer and view locations, maps, phone numbers, and hours. J (Warranty Tracking Information): Track the vehicle’s warranty information. J (Recall Information): View active recalls by Vehicle Identification Number (VIN). See Vehicle Identification Number (VIN) on page 12-1. H (Other Account Information): View GM Card, SiriusXM Satellite radio (if equipped), and OnStar account information. F (Live Chat Support): Chat with online help representatives. See my.chevrolet.com to register your vehicle.

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Chevrolet Owner Centre (Canada) chevroletowner.ca Visit the Chevrolet Owner Centre: . Chat live with online help

representatives. Locate owner resources such as lease-end, financing, and warranty information.

. Retrieve your favorite articles, quizzes, tips, and multimedia galleries organized into the Featured Articles and Auto Care Sections.

. Download owner manuals.

Find the Chevrolet-recommended maintenance services.

GM Mobility Reimbursement Program

This program is available to qualified applicants for cost reimbursement of eligible aftermarket adaptive equipment required for the vehicle, such as hand controls or a wheelchair/ scooter lift for the vehicle. For more information on the limited offer, visit www.gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text Telephone (TTY) users, call 1-800-833-9935.

Customer Information

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General Motors of Canada also has a Mobility Program. Visit www.gm.ca or call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.

Roadside Assistance Program For U.S.-purchased vehicles, call 1-800-243-8872. (Text Telephone (TTY): 1-888-889-2438.) For Canadian-purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year. Calling for Assistance When calling Roadside Assistance, have the following information ready: . Your name, home address, and

home telephone number. Telephone number of your location. Location of the vehicle.

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Customer Information

. Model, year, color, and license

plate number of the vehicle. . Odometer reading, Vehicle

Identification Number (VIN), and delivery date of the vehicle. . Description of the problem. Coverage Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. Roadside Assistance is not a part of the New Vehicle Limited Warranty. General Motors North America and Chevrolet reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification.

General Motors North America and Chevrolet reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times. Services Provided . Emergency Fuel Delivery:

Delivery of enough fuel for the vehicle to get to the nearest service station. Lock-Out Service: Service to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar. For security reasons, the driver must present identification before this service is given.

. Emergency Tow from a Public

Road or Highway: Tow to the nearest Chevrolet dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is not given when the vehicle is stuck in the sand, mud, or snow.

Flat Tire Change: Service to change a flat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is the owner's responsibility for the repair or replacement of the tire if it is not covered by the warranty.

. Battery Jump Start: Service to

jump start a dead battery. Services Not Included in Roadside Assistance

Impound towing caused by violation of any laws. Legal fines.

. Mounting, dismounting,

or changing of snow tires, chains, or other traction devices.

Service is not provided if a vehicle is in an area that is not accessible to the service vehicle or is not a regularly traveled or maintained public road, which includes ice and winter roads. Off-road use is not covered.

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Services Specific to Canadian-Purchased Vehicles Fuel Delivery: Reimbursement is up to 7 liters. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. Lock-Out Service: Vehicle registration is required. Trip Interruption Benefits and Assistance: Must be over 150 kilometers from where your trip was started to qualify. General Motors of Canada Limited requires pre-authorization, original detailed receipts, and a copy of the repair orders. Once authorization has been received, the Roadside Assistance advisor will help to make arrangements and explain how to receive payment.

. Alternative Service: If

assistance cannot be provided right away, the Roadside Assistance advisor may give

Customer Information

13-7

permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility.

Scheduling Service Appointments When the vehicle requires warranty service, contact your dealer and request an appointment. By scheduling a service appointment and advising the service consultant of your transportation needs, your dealer can help minimize your inconvenience. If the vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is

safety related. If it is, please call your dealership, let them know this, and ask for instructions. If your dealer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for same-day repair.

Courtesy Transportation Program To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper-to-Bumper (Base Warranty Coverage period in Canada), extended powertrain, and/or hybrid-specific warranties in both the U.S. and Canada. Several Courtesy Transportation options are available to assist in reducing inconvenience when warranty repairs are required.

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Customer Information

Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Limited Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information. Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to do so, your dealer may offer the following transportation options:

Shuttle Service This includes one-way or round-trip shuttle service within reasonable time and distance parameters of your dealer's area.

Public Transportation or Fuel Reimbursement If overnight warranty repairs are needed, and public transportation is used, the expense must be supported by original receipts and within the maximum amount allowed

by GM for shuttle service. If U.S. customers arrange their own transportation, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your dealer for information.

Courtesy Rental Vehicle For an overnight warranty repair, the dealer may provide an available courtesy rental vehicle or provide for reimbursement of a rental vehicle. Reimbursement is limited and must be supported by original receipts as well as a signed and completed rental agreement and meet state/ provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. Additional fees such as fuel usage charges, taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair are also your responsibility.

It may not be possible to provide a like vehicle as a courtesy rental. Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Contact your dealer for specific availability. General Motors reserves the right to unilaterally modify, change, or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.

Collision Damage Repair If the vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish the vehicle resale

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value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which the vehicle was originally built. Genuine GM Collision parts are the best choice to ensure that the vehicle's designed appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain the GM New Vehicle Limited Warranty. Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part may be an acceptable choice to maintain the vehicle's originally designed appearance and safety performance; however, the history of

these parts is not known. Such parts are not covered by the GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for the vehicle. As a result, these parts may fit poorly, exhibit premature durability/ corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by the GM New Vehicle Limited Warranty, and any vehicle failure related to such parts is not covered by that warranty. Repair Facility GM also recommends that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer may have a collision repair center with GM-trained technicians and state‐of‐the‐art equipment, or be able to recommend a collision repair

Customer Information

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center that has GM-trained technicians and comparable equipment. Insuring the Vehicle Protect your investment in the GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to the GM vehicle by limiting compensation for damage repairs through the use of aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you ensure that the vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier.

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Customer Information

If the vehicle is leased, the leasing company may require you to have insurance that ensures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read the lease carefully, as you may be charged at the end of the lease for poor quality repairs. If a Crash Occurs If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer. Give only the necessary information to police and other parties involved in the crash. For emergency towing see Roadside Assistance Program on page 13-5.

Gather the following information: . Driver name, address, and

telephone number.

. Driver license number. . Owner name, address, and

telephone number.

. Vehicle license plate number. . Vehicle make, model, and

model year.

. Vehicle Identification

Number (VIN). Insurance company and policy number.

. General description of the

damage to the other vehicle. Choose a reputable repair facility that uses quality replacement parts. See “Collision Parts” earlier in this section. If the airbag has inflated, see What Will You See after an Airbag Inflates? on page 3-28.

Managing the Vehicle Damage Repair Process In the event that the vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take the vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by the GM vehicle warranty. Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with the repair professional, and insist on Genuine GM parts. Remember, if the vehicle is leased, you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost.

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Customer Information

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Each bulletin contains instructions to assist in the diagnosis and service of the vehicle. Owner Information Owner publications are written specifically for owners and intended to provide basic operational information about the vehicle. The Owner Manual includes the Maintenance Schedule for all models. In-Portfolio: Includes a Portfolio, Owner Manual, and Warranty Manual. RETAIL SELL PRICE: $35.00 – $40.00 (U.S.) plus handling and shipping fees. Without Pouch: Owner Manual only. RETAIL SELL PRICE: $25.00 (U.S.) plus handling and shipping fees.

Current and Past Models Technical Service Bulletins and Manuals are available for current and past model GM vehicles. ORDER TOLL FREE: 1-800-551-4123 Monday – Friday 8:00 AM – 6:00 PM Eastern Time For Credit Card Orders Only (VISA-MasterCard-Discover), see Helm, Inc. at: www.helminc.com. Or write to: Helm, Incorporated Attention: Customer Service 47911 Halyard Drive Plymouth, MI 48170
Prices are subject to change without notice and without incurring obligation. Allow ample time for delivery. All listed prices are quoted in U.S. funds. Make checks payable in U.S. funds.

If another party's insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company's collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as the cost stays within reasonable limits.

Service Publications Ordering Information

Service Manuals Service Manuals have the diagnosis and repair information on the engines, transmission, axle, suspension, brakes, electrical, steering, body, etc. Service Bulletins Service Bulletins give additional technical service information needed to knowledgeably service General Motors cars and trucks.

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Customer Information

Radio Frequency Identification (RFID) RFID technology is used in some vehicles for functions such as tire pressure monitoring and ignition system security, as well as in connection with conveniences such as Remote Keyless Entry (RKE) transmitters for remote door locking/ unlocking and starting, and in-vehicle transmitters for garage door openers. RFID technology in GM vehicles does not use or record personal information or link with any other GM system containing personal information.

Radio Frequency Statement This vehicle has systems that operate on a radio frequency that complies with Part 15/Part 18 of the Federal Communications Commission (FCC) rules and with Industry Canada Standards RSS-GEN/210/220/310. Operation is subject to the following two conditions: 1. The device may not cause

harmful interference.

2. The device must accept any

interference received, including interference that may cause undesired operation of the device.

Changes or modifications to any of these systems by other than an authorized service facility could void authorization to use this equipment.

Reporting Safety Defects

Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign.

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Customer Information

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However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator, NHTSA 1200 New Jersey Avenue, S.E. Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from http://www.safercar.gov.

Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that the vehicle has a safety defect, notify Transport Canada immediately, and notify General Motors of Canada Limited. Call Transport Canada at 1-800-333-0510 or write to: Transport Canada Road Safety Branch 80 rue Noel Gatineau, QC J8Z 0A1

Reporting Safety Defects to General Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, notify General Motors. Call 1-800-222-1020, or write: Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write: General Motors of Canada Limited Customer Care Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7

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Customer Information

Vehicle Data Recording and Privacy The vehicle has a number of computers that record information about the vehicle’s performance and how it is driven. For example, the vehicle uses computer modules to monitor and control engine and transmission performance, to monitor the conditions for airbag deployment and deploy them in a crash, and, if equipped, to provide antilock braking to help the driver control the vehicle. These modules may store data to help the dealer technician service the vehicle. Some modules may also store data about how the vehicle is operated, such as rate of fuel consumption or average speed. These modules may retain personal preferences, such as radio presets, seat positions, and temperature settings.

Event Data Recorders This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an air bag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle’s systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as: . How various systems in your

vehicle were operating;

. Whether or not the driver and

passenger safety belts were buckled/fastened;

. How far (if at all) the driver was depressing the accelerator and/ or brake pedal; and,

. How fast the vehicle was

traveling.

These data can help provide a better understanding of the circumstances in which crashes and injuries occur. NOTE: EDR data are recorded by your vehicle only if a non-trivial crash situation occurs; no data are recorded by the EDR under normal driving conditions and no personal data (e.g., name, gender, age, and crash location) are recorded. However, other parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation. To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have the special equipment, can read the information if they have access to the vehicle or the EDR.

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Customer Information

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GM will not access this data or share it with others except: with the consent of the vehicle owner or, if the vehicle is leased, with the consent of the lessee; in response to an official request by police or similar government office; as part of GM's defense of litigation through the discovery process; or, as required by law. Data that GM collects or receives may also be used for GM research needs or may be made available to others for research purposes, where a need is shown and the data is not tied to a specific vehicle or vehicle owner.

OnStar® If the vehicle is equipped with OnStar® and has an active subscription, additional data may be collected through the OnStar system. This includes information about the vehicle’s operation; collisions involving the vehicle; the use of the vehicle and its features; and, in certain situations, the location and approximate GPS speed of the vehicle. Refer to the OnStar Terms and Conditions and Privacy Statement on the OnStar website.

Infotainment System If the vehicle is equipped with a navigation system as part of the infotainment system, use of the system may result in the storage of destinations, addresses, telephone numbers, and other trip information. See the infotainment manual for information on stored data and for deletion instructions.

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Customer Information

2 NOTES

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OnStar

OnStar Overview

OnStar Overview

OnStar Overview . . . . . . . . . . . . 14-1

OnStar Services

Emergency . . . . . . . . . . . . . . . . . . 14-2
Security . . . . . . . . . . . . . . . . . . . . . . 14-3
Navigation . . . . . . . . . . . . . . . . . . . 14-3
Connections . . . . . . . . . . . . . . . . . 14-4
Vehicle Diagnostics . . . . . . . . . . 14-6

OnStar Additional Information

OnStar Additional

Information . . . . . . . . . . . . . . . . . 14-6

= Voice Command Button Q Blue OnStar Button > Emergency Button This vehicle may be equipped with a comprehensive, in-vehicle system that can connect to a live OnStar Advisor for Emergency, Security, Navigation, Connection, and Diagnostic Services. OnStar services may require a paid subscription. OnStar requires the vehicle battery and electrical system, cellular service, and GPS satellite signals to be available and operating. OnStar acts as a link to

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existing public emergency service providers. OnStar may collect information about you and your vehicle, including location information. See OnStar’s Terms and Conditions and Privacy Statement for more details including system limitations at www.onstar.com (U.S.) or www.onstar.ca (Canada). The OnStar system status light is next to the OnStar buttons. If the status light is: . Solid Green: System is on. Flashing Green: On a call. . Red: Indicates a problem. . Off: System is off. Press the blue

OnStar button twice to speak with an OnStar Advisor.

Press Q or call 1-888-4-ONSTAR (1-888-466-7827) to speak to an Advisor.

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OnStar

Press = to: . Make a call, end a call,

or answer an incoming call.

. Give OnStar Hands-Free Calling

voice commands.

. Give OnStar Turn-by-Turn

Navigation voice commands. Requires a specific OnStar subscription plan.

. Obtain the WiFi network name,

or Service Set Identifier or SSID, and passphrase (if equipped).

Press Q to connect to a live Advisor to: . Verify account information or

update contact information.

. Get driving directions. Requires

a specific OnStar subscription plan.

. Receive On-Demand

Diagnostics for a check of the vehicle’s key operating systems.

. Receive Roadside Assistance. . Manage WiFi Settings (if

equipped).

Press > to get a priority connection to an OnStar Emergency Advisor available 24/7 to: . Get help for an emergency. . Be a Good Samaritan or

respond to an AMBER Alert.

. Get assistance in severe

weather or other crisis and evacuation routes.

OnStar Services

Emergency With Automatic Crash Response, the OnStar system can automatically connect to an OnStar Emergency Advisor. The built-in system can automatically connect to help in certain crashes. Press > to connect to an OnStar Emergency Advisor. GPS technology is used to identify the vehicle location and can provide important information to emergency personnel. OnStar Emergency Advisors are trained to provide assistance and link to existing public emergency service providers in emergency situations. With OnStar Crisis Assist, specially trained Crisis Advisors are available 24 hours a day, 7 days a week, to provide a central point of contact, assistance, and information if a crisis occurs.

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Security OnStar provides services including Stolen Vehicle Assistance, Remote Ignition Block, and Roadside Assistance, if equipped. OnStar can unlock the vehicle doors remotely, if equipped with automatic door locks, and can help police locate the vehicle if it is stolen.

Navigation OnStar navigation requires a specific OnStar subscription plan. Press Q to receive directions or have them sent to the vehicle navigation screen, if equipped. Destinations can also be forwarded to the vehicle from MapQuest.com. Turn-by-Turn Navigation 1. Press Q to connect to a live

Advisor.

2. Request directions.

3. Directions are downloaded to the

vehicle.

4. Follow the voice-guided

commands.

Using Voice Commands During a Planned Route

Cancel Route 1. Press =. System responds:

“OnStar ready,” then a tone. Say “Cancel route.” System responds: “Do you want to cancel directions?”

2. Say “Yes.” System responds:

“OK, request completed, thank you, goodbye.”

Route Preview 1. Press =. System responds: “OnStar ready,” then a tone. 2. Say “Route preview.” System responds with the next three maneuvers.

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Repeat 1. Press =. System responds: “OnStar ready,” then a tone.

2. Say “Repeat.” System responds with the last direction given, then responds with “OnStar ready,” then a tone.

Get My Destination 1. Press =. System responds: “OnStar ready,” then a tone.

2. Say “Get my destination.” System responds with the address and the distance to the destination, then responds with “OnStar ready,” then a tone. Other Navigation Services Available from OnStar OnStar eNav: Subscribers can send destinations from MapQuest.com to the vehicle Turn-by-Turn Navigation or screen-based navigation system (if equipped). When ready, the directions will be downloaded to the vehicle.

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OnStar

Destination Download: Press Q, then request the Advisor to download directions to the navigation system in the vehicle (if equipped). After the call ends, press the “Go” button on the navigation screen to begin driving directions. If directions are downloaded to the navigation system, the route can only be canceled through the navigation system. Destinations can also be downloaded on the go. For information about eNav or Destination Download, see www.onstar.com (U.S.) or www.onstar.ca (Canada).

Connections The required specific Onstar subscription plan includes the services that follow to help customers stay connected. For coverage maps, see www.onstar.com (U.S.) or www.onstar.ca (Canada).

WiFi Connectivity (If Equipped) The vehicle has a WiFi hotspot that provides a high-speed, wireless Internet connection to connect multiple mobile devices (data plan required). 1. To retrieve WiFi hotspot

information, press = and select or say “WiFi settings.”

2. The WiFi settings will display the

WiFi network name/SSID, passphrase, and level of encryption.

3. To change the SSID or

passphrase, press Q or call 1-888-4-ONSTAR to connect with an Advisor.

OnStar RemoteLink® Mobile App (If Equipped) Download the OnStar RemoteLink mobile app to select Apple®, Android™, and BlackBerry® or Windows 7 or 8 mobile devices. From the mobile device, check the vehicle’s fuel level, oil life, or tire

pressure (if the vehicle is equipped with the tire pressure monitoring system); or activate remote horn and lights. Also remote start the vehicle (if factory equipped) or unlock the doors from anywhere with a wireless connection (if equipped with automatic locks). With a required specific OnStar subscription plan, a destination can be sent to the vehicle. For OnStar RemoteLink information and compatibility, see www.onstar.com (U.S.) or www.onstar.ca (Canada).

OnStar RemoteLink® Key Fob Services This feature is included for five years and allows for remote door lock/unlock (if equipped with automatic locks), remote start (if factory equipped), or activation of horn and lights from anywhere with a wireless signal. Download the app and start using it any time during the trial period to get started.

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OnStar Hands-Free Calling This service allows calls to be made and received from the vehicle.

To Make a Call 1. Press =. System responds:

“OnStar ready.”

2. Say “Call.” System responds: “Call. Please say the name or number to call.”

3. Say the entire number without

pausing, including a “1” and the area code. System responds: “OK calling.”

Calling 911 Emergency 1. Press =. System responds: “OnStar Ready,” followed by a tone.

2. Say “Call.” System responds: “Call. Please say the name or number to call.”

3. Say “911” without pausing.

System responds: “911.”

4. Say “Call.” System responds:

“OK, dialing 911.”

Retrieve My Number 1. Press =. System responds:

“OnStar ready.”

2. Say “My number.” System

responds: “Your OnStar Hands-Free Calling number is,” then says the number.

End a Call Press =. System responds: “Call ended.” Store a Name Tag for Speed Dialing 1. Press =. System responds:

“OnStar ready.”

2. Say “Store.” System responds:

“Please say the number you would like to store.”

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3. Say the entire number without

pausing. System responds: “Please say the name tag.”

4. Pick a name tag. System

responds: “About to store . Does that sound OK?” 5. Say “Yes” or say “No” to try

again. System responds: “OK, storing .”

Place a Call Using a Stored Number 1. Press =. System responds:

“OnStar ready.”

2. Say “Call .” System

responds: “OK, calling .”

Verify Minutes and Expiration Press = and say “Minutes” then “Verify” to check how many minutes remain and their expiration date.

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OnStar

Vehicle Diagnostics OnStar Vehicle Diagnostics can perform a vehicle check every month. It will check the engine, transmission, antilock brakes, and other major vehicle systems. It also checks the tire pressures, if the vehicle is equipped with the Tire Pressure Monitoring System. If an On-Demand Diagnostics check is needed, press Q, and an Advisor can run a check.

OnStar Additional Information

Transferring Service Press Q to request account transfer eligibility information. The Advisor can assist in canceling or removing account information. Selling/Transferring the Vehicle Call 1-888-4-ONSTAR immediately to terminate your OnStar services if the vehicle is disposed of, sold, transferred, or if the lease ends. Reactivation for Subsequent Owners Press Q and follow the prompts to speak to an Advisor as soon as possible. The Advisor will update vehicle records and explain the OnStar service options available.

How OnStar Service Works Automatic Crash Response, Emergency Services, Crisis Assist, Stolen Vehicle Assistance, Vehicle Diagnostics, Remote Door Unlock, Roadside Assistance, Turn-by-Turn Navigation, and Hands-Free Calling are available on most vehicles. Not all OnStar services are available everywhere or on all vehicles. For more information, a full description of OnStar services, system limitations, and OnStar terms and conditions: . Call 1-888-4-ONSTAR

(1-888-466-7827).

. See www.onstar.com (U.S.). . See www.onstar.ca (Canada). . Call TTY 1-877-248-2080. . Press Q to speak with an

Advisor.

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OnStar services cannot work unless the vehicle is in a place where OnStar has an agreement with a wireless service provider for service in that area. The wireless service provider must also have coverage, network capacity, reception, and technology compatible with OnStar services. Service involving location information about the vehicle cannot work unless GPS signals are available, unobstructed, and compatible with the OnStar hardware. OnStar services may not work if the OnStar equipment is not properly installed or it has not been properly maintained. If equipment or software is added, connected, or modified, OnStar services may not work. Other problems beyond the control of OnStar may prevent service such as hills, tall buildings, tunnels, weather, electrical system design and architecture of the vehicle, damage to the vehicle in a crash, or wireless phone network congestion or jamming.

See Radio Frequency Statement on page 13-12. Services for People with Disabilities Advisors provide services to help subscribers with physical disabilities and medical conditions. Press Q for help with:

Locating a gas station with an attendant to pump gas. Finding a hotel, restaurant, etc., that meets accessibility needs.

. Providing directions to the

closest hospital or pharmacy in urgent situations.

TTY Users OnStar has the ability to communicate to deaf, hard-of-hearing, or speech-impaired customers while in the vehicle. The available dealer-installed TTY system can provide in-vehicle

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access to all of the OnStar services, except Virtual Advisor and OnStar Turn-by-Turn Navigation. OnStar Personal Identification Number (PIN) A PIN is needed to access some of the OnStar services, like Remote Door Unlock and Stolen Vehicle Assistance. The PIN will need to be changed the first time when speaking with an Advisor. To change the OnStar PIN, contact an OnStar Advisor by pressing Q or calling 1-888-4-ONSTAR. Warranty OnStar equipment may be warranted as part of the vehicle warranty. Languages The vehicle can be programmed to respond in multiple languages. Press Q and ask for an Advisor. Advisors are available in English, Spanish, and French. Available languages may vary by country.

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OnStar

Potential Issues OnStar cannot perform Remote Door Unlock or Stolen Vehicle Assistance after the vehicle has been off continuously for five days. After five days, OnStar can contact Roadside Assistance and a locksmith to help gain access to the vehicle. Global Positioning System (GPS) . Obstruction of the GPS can occur in a large city with tall buildings; in parking garages; around airports; in tunnels, underpasses; or in an area with very dense trees. If GPS signals are not available, the OnStar system should still operate to call OnStar. However, OnStar could have difficulty identifying the exact location. In emergency situations, OnStar can use the last stored GPS location to send to emergency responders.

A temporary loss of GPS can cause loss of the ability to send a Turn-by-Turn Navigation route. The Advisor may give a verbal route or may ask for a call back after the vehicle is driven into an open area. Cellular and GPS Antennas Do not place items over or near the antenna to prevent blocking cellular and GPS signal reception. Cellular reception is required for OnStar to send remote signals to the vehicle. Unable to Connect to OnStar Message If there is limited cellular coverage or the cellular network has reached maximum capacity, this message may come on. Press Q to try the call again or try again after driving a few miles into another cellular area. Vehicle and Power Issues OnStar services require a vehicle electrical system, wireless service, and GPS satellite technologies to be available and operating for features

to function properly. These systems may not operate if the battery is discharged or disconnected. Add-on Electrical Equipment The OnStar system is integrated into the electrical architecture of the vehicle. Do not add any electrical equipment. See Add-On Electrical Equipment on page 9-54. Added electrical equipment may interfere with the operation of the OnStar system and cause it to not operate. Privacy The complete OnStar Privacy Statement may be found at www.onstar.com (U.S.), or www.onstar.ca (Canada). We recommend that you review it. If you have any questions, call 1-888-4-ONSTAR (1-888-466-7827) or press Q to speak with an Advisor. Users of wireless communications are cautioned that the privacy of any information sent via wireless cellular communications cannot be assured.

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Third parties may unlawfully intercept or access transmissions and private communications without consent. OnStar - software acknowledgements Certain OnStar components include libcurl and unzip software and other third party software. Below are the notices and licenses associated with libcurl and unzip and for other third party software please see http:// www.lg.com/global/support/ opensource/index and https:// www.onstar.com/web/portal/ getdocuments

libcurl: COPYRIGHT AND PERMISSION NOTICE Copyright (c) 1996 - 2010, Daniel Stenberg, . All rights reserved. Permission to use, copy, modify, and distribute this software for any purpose with or without fee is

hereby granted, provided that the above copyright notice and this permission notice appear in all copies. THE SOFTWARE IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. Except as contained in this notice, the name of a copyright holder shall not be used in advertising or otherwise to promote the sale, use

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or other dealings in this Software without prior written authorization of the copyright holder.

unzip: This is version 2005-Feb-10 of the Info-ZIP copyright and license. The definitive version of this document should be available at ftp:// ftp.info-zip.org/pub/infozip/ license.html indefinitely. Copyright (c) 1990-2005 Info-ZIP. All rights reserved. For the purposes of this copyright and license, “Info-ZIP” is defined as the following set of individuals: Mark Adler, John Bush, Karl Davis, Harald Denker, Jean-Michel Dubois, Jean-loup Gailly, Hunter Goatley, Ed Gordon, Ian Gorman, Chris Herborth, Dirk Haase, Greg Hartwig, Robert Heath, Jonathan Hudson, Paul Kienitz, David Kirschbaum, Johnny Lee, Onno van der Linden, Igor Mandrichenko, Steve P. Miller, Sergio Monesi, Keith Owens, George Petrov, Greg Roelofs,

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OnStar

Kai Uwe Rommel, Steve Salisbury, Dave Smith, Steven M. Schweda, Christian Spieler, Cosmin Truta, Antoine Verheijen, Paul von Behren, Rich Wales, Mike White. This software is provided “as is,” without warranty of any kind, express or implied. In no event shall Info-ZIP or its contributors be held liable for any direct, indirect, incidental, special or consequential damages arising out of the use of or inability to use this software. Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions: 1. Redistributions of source code must retain the above copyright notice, definition, disclaimer, and this list of conditions.

2. Redistributions in binary form (compiled executables) must reproduce the above copyright notice, definition, disclaimer, and

this list of conditions in documentation and/or other materials provided with the distribution. The sole exception to this condition is redistribution of a standard UnZipSFX binary (including SFXWiz) as part of a self-extracting archive; that is permitted without inclusion of this license, as long as the normal SFX banner has not been removed from the binary or disabled.

3. Altered versions–including, but

not limited to, ports to new operating systems, existing ports with new graphical interfaces, and dynamic, shared, or static library versions–must be plainly marked as such and must not be misrepresented as being the original source. Such altered versions also must not be misrepresented as being Info-ZIP releases–including, but not limited to, labeling of the altered versions with the names “Info-ZIP” (or any variation

thereof, including, but not limited to, different capitalizations), “Pocket UnZip,” “WiZ” or “MacZip” without the explicit permission of Info-ZIP. Such altered versions are further prohibited from