2002 Chevrolet Tahoe Owners Manual

j Drain, flush and refill cooling system (or every 60 months since last service, whichever occurs first). See “Engine Coolant” in the Index for what to use. Inspect hoses. Clean radiator, condenser, pressure cap and neck. Pressure test the cooling system and pressure cap. An Emission Control Service.

j Change five-speed manual transmission fluid (with 4300 V6 or

4800 V8 engines only).

DATE

ACTUAL MILEAGE

SERVICED BY:

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Part B: Owner Checks and Services Listed in this part are owner checks and services which should be performed at the intervals specified to help ensure the safety, dependability and emission control performance of your vehicle. Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Part D. At Each Fuel Fill It is important for you or a service station attendant to perform these underhood checks at each fuel fill.

Engine Oil Level Check Check the engine oil level and add the proper oil if necessary. See “Engine Oil” in the Index for further details.

Engine Coolant Level Check Check the engine coolant level and add DEX-COOLR coolant mixture if necessary. See “Engine Coolant” in the Index for further details.

Windshield Washer Fluid Level Check Check the windshield washer fluid level in the windshield washer tank and add the proper fluid if necessary. See “Windshield Washer Fluid” in the Index for further details. At Least Once a Month

Tire Inflation Check Make sure tires are inflated to the correct pressures. Don’t forget to check your spare tire. See “Tires” in the Index for further details.

Cassette Deck Service Clean cassette deck. Cleaning should be done every 50 hours of tape play. See “Audio Systems” in the Index for further details.

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At Least Twice a Year

Restraint System Check Make sure the safety belt reminder light and all your belts, buckles, latch plates, retractors and anchorages are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also look for any opened or broken air bag coverings, and have them repaired or replaced. (The air bag system does not need regular maintenance.)

Wiper Blade Check Inspect wiper blades for wear or cracking. Replace blade inserts that appear worn or damaged or that streak or miss areas of the windshield. Also see “Wiper Blades, Cleaning” in the Index.

Spare Tire Check At least twice a year, after the monthly inflation check of the spare tire determines that the spare is inflated to the correct tire inflation pressure, make sure that the spare tire is stored securely. Push, pull, and then try to rotate or turn the tire. If it moves, use the wheel wrench/ratchet to tighten the cable. See “Storing the Spare Tire and Tools” in the Index.

Engine Air Cleaner Filter Restriction Indicator Check Your vehicle has an indicator located on the air cleaner in the engine compartment that lets you know when the air cleaner filter is dirty and needs to be changed. Check indicator at least twice a year or when your engine oil is changed, whichever occurs first. See “Air Cleaner” in the Index for more information. Inspect your air cleaner filter restriction indicator more often if the vehicle is used in dusty areas or under off road conditions.

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Weatherstrip Lubrication Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth. During very cold, damp weather more frequent application may be required. See “Recommended Fluids and Lubricants” in the Index.

Automatic Transmission Check Check the transmission fluid level; add if needed. See “Automatic Transmission Fluid” in the Index. A fluid loss may indicate a problem. Check the system and repair if needed.

At Least Once a Year

Key Lock Cylinders Service Lubricate the key lock cylinders with the lubricant specified in Part D.

Body Lubrication Service Lubricate all hood latch assembly, secondary latch, pivots, spring anchor, release pawl, rear compartment hinges, outer liftgate handle pivot points, rear door detent link, roller mechanism, liftgate handle pivot points, latch bolt, fuel door hinge, cargo door hinge, locks and folding seat hardware. Part D tells you what to use. More frequent lubrication may be required when exposed to a corrosive environment.

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Starter Switch Check

CAUTION:

When you are doing this check, the vehicle could move suddenly. If it does, you or others could be injured. Follow the steps below.

1. Before you start, be sure you have enough room

around the vehicle.

2. Firmly apply both the parking brake and the regular brake. See “Parking Brake” in the Index if necessary. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts.

3. Try to start the engine in each gear. The starter

should work only in PARK (P) or NEUTRAL (N). If the starter works in any other position, your vehicle needs service.

Automatic Transmission Shift Lock Control System Check

CAUTION:

When you are doing this check, the vehicle could move suddenly. If it does, you or others could be injured. Follow the steps below.

1. Before you start, be sure you have enough

room around the vehicle. It should be parked on a level surface.

2. Firmly apply the parking brake. See “Parking Brake”

in the Index if necessary. Be ready to apply the regular brake immediately if the vehicle begins to move.

3. With the engine off, turn the key to the RUN

position, but don’t start the engine. Without applying the regular brake, try to move the shift lever out of PARK (P) with normal effort. If the shift lever moves out of PARK (P), your vehicle needs service.

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Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition key to LOCK in each shift lever position. D The key should turn to LOCK only when the shift

lever is in PARK (P).

D The key should come out only in LOCK.

Parking Brake and Automatic Transmission PARK (P) Mechanism Check

CAUTION:

When you are doing this check, your vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of your vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move.

Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. D To check the parking brake’s holding ability: With

the engine running and transmission in NEUTRAL (N), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only.

D To check the PARK (P) mechanism’s holding

ability: With the engine running, shift to PARK (P). Then release the parking brake followed by the regular brake.

Underbody Flushing Service At least every spring, use plain water to flush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect.

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Part C: Periodic Maintenance Inspections Listed in this part are inspections and services which should be performed at least twice a year (for instance, each spring and fall). You should let your dealer’s service department or other qualified service center do these jobs. Make sure any necessary repairs are completed at once. Proper procedures to perform these services may be found in a service manual. See “Service and Owner Publications” in the Index.

Steering and Suspension Inspection Inspect the front and rear suspension and steering system for damaged, loose or missing parts, signs of wear or lack of lubrication. Inspect the power steering lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Exhaust System Inspection Inspect the complete exhaust system. Inspect the body near the exhaust system. Look for broken, damaged, missing or out-of-position parts as well as open seams, holes, loose connections or other conditions which could cause a heat build-up in the floor pan or could let exhaust fumes into the vehicle. See “Engine Exhaust” in the Index.

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Fuel System Inspection Inspect the complete fuel system for damage or leaks. Engine Cooling System Inspection Inspect the hoses and have them replaced if they are cracked, swollen or deteriorated. Inspect all pipes, fittings and clamps; replace as needed. Clean the outside of the radiator and air conditioning condenser. To help ensure proper operation, a pressure test of the cooling system and pressure cap is recommended at least once a year. Throttle System Inspection Inspect the throttle system for interference or binding, and for damaged or missing parts. Replace parts as needed. Replace any components that have high effort or excessive wear. Do not lubricate accelerator and cruise control cables.

Transfer Case and Front Axle (Four-Wheel Drive) Inspection Every 12 months or at engine oil change intervals, check front axle and transfer case and add lubricant when necessary. A fluid loss could indicate a problem; check and have it repaired, if needed. On manual shift transfer case, oil the control lever pivot point. Check vent hose at transfer case for kinks and proper installation. More frequent lubrication may be required on off-road use. Brake System Inspection Inspect the complete system. Inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect other brake parts, including calipers, parking brake, etc. You may need to have your brakes inspected more often if your driving habits or conditions result in frequent braking.

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Part D: Recommended Fluids and Lubricants Fluids and lubricants identified below by name, part number or specification may be obtained from your dealer.

USAGE

Engine Oil

Engine Coolant

FLUID/LUBRICANT

Engine oil with the American Petroleum Institute Certified for Gasoline Engines starburst symbol of the proper viscosity. To determine the preferred viscosity for your vehicle’s engine, see “Engine Oil” in the Index.

50/50 mixture of clean, drinkable water and use only GM GoodwrenchR DEX-COOLR or HavolineR DEX-COOLR Coolant. See “Engine Coolant” in the Index.

USAGE

FLUID/LUBRICANT

Hydraulic Brake System

Windshield Washer Solvent

Hydraulic Clutch System

Power Steering System

Automatic Transmission

Key Lock Cylinders

Delco Supreme 11R Brake Fluid (GM Part No. 12377967 or equivalent DOT-3 brake fluid). GM OptikleenR Washer Solvent (GM Part No. 1051515) or equivalent.

Hydraulic Clutch Fluid (GM Part No. 12345347 or equivalent DOT-3 brake fluid). GM Power Steering Fluid (GM Part No. 1052884 - 1 pint, 1050017 - 1 quart, or equivalent). DEXRONR-III Automatic Transmission Fluid. Multi-Purpose Lubricant, SuperlubeR (GM Part No. 12346241 or equivalent).

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USAGE

FLUID/LUBRICANT

Floor Shift Linkage

Chassis Lubrication

Front Axle

Rear Axle

LubriplateR Lubricant Aerosol (GM Part No. 12346293 or equivalent) or lubricant meeting requirements of NLGI # 2
Category LB or GC-LB. Chassis Lubricant (GM Part No. 12377985 or equivalent) or lubricant meeting requirements of NLGI # 2, Category LB or GC-LB. SAE 80W-90 Axle Lubricant (GM Part No. 1052271 or equivalent). SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 12378261) or equivalent meeting GM Specification 9986115.

USAGE

Transfer Case

Front Axle Propshaft Spline or One-Piece Propshaft Spline (Two-Wheel Drive with Auto. Trans.)

Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor and Release Pawl

FLUID/LUBRICANT AUTO-TRAK II Fluid (GM Part No. 12378508).

Spline Lubricant, Special Lubricant (GM Part No. 12345879) or lubricant meeting requirements of GM 9985830.

LubriplateR Lubricant Aerosol (GM Part No. 12346293 or equivalent) or lubricant meeting requirements of NLGI # 2, Category LB or GC-LB.

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USAGE

FLUID/LUBRICANT

USAGE

FLUID/LUBRICANT

Multi-Purpose Lubricant, SuperlubeR (GM Part No. 12346241 or equivalent).

Multi-Purpose Lubricant, SuperlubeR (GM Part No. 12346241 or equivalent).

Hood Hinges

Body Door Hinge Pins, Liftgate Hinge and Linkage, Folding Seats and Fuel Door Hinge

Outer Tailgate Handle Pivot Points

Weatherstrip Conditioning

Weatherstrip Squeaks

Multi-Purpose Lubricant, SuperlubeR (GM Part No. 12346241 or equivalent).

Dielectric Silicone Grease (GM Part No. 12345579 or equivalent).

Synthetic Grease with Teflon, SuperlubeR (GM Part No. 12371287 or equivalent).

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Part E: Maintenance Record After the scheduled services are performed, record the date, odometer reading and who performed the service in the boxes provided after the maintenance interval. Any additional information from “Owner Checks and Services” or “Periodic Maintenance” can be added on the following record pages. Also, you should retain all maintenance receipts. Your owner information portfolio is a convenient place to store them.

DATE

ODOMETER

READING

SERVICED BY

MAINTENANCE PERFORMED

Maintenance Record

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DATE

ODOMETER

READING

SERVICED BY

MAINTENANCE PERFORMED

Maintenance Record

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Section 8 Customer Assistance Information

Here you will find out how to contact Chevrolet if you need assistance. This section also tells you how to obtain service publications and how to report any safety defects.

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8-4

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8-5

8-6
8-8

Customer Satisfaction Procedure Customer Assistance for Text Telephone (TTY) Users Customer Assistance Offices GM Mobility Program for Persons with Disabilities Chevrolet Roadside Assistance Program Canadian Roadside Assistance

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Courtesy Transportation Warranty Information Reporting Safety Defects to the United States Government Reporting Safety Defects to the Canadian Government Reporting Safety Defects to General Motors

8-

8-1

Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE -- Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager.

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STEP TWO -- If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Chevrolet Customer Assistance Center by calling 1-800-222-1020. In Canada, contact GM of Canada Customer Communication Centre in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: D Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.)

D Dealership name and location D Vehicle delivery date and present mileage When contacting Chevrolet, please remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern.

STEP THREE -- Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the GM/BBB Auto Line Program to enforce any additional rights you may have. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.

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Customer Assistance Offices Chevrolet encourages customers to call the toll-free number for assistance. If a U.S. customer wishes to write to Chevrolet, the letter should be addressed to Chevrolet’s Customer Assistance Center. United States

Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170
Detroit, MI 48232-5170
1-800-222-1020
1-800-833-2438 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-CHEV-USAR (243-8872) From: Puerto Rico:

1-800-496-9992 (English) 1-800-496-9993 (Spanish) 1-800-496-9994

U.S. Virgin Islands:

Fax Number: 313-381-0022

You may contact the BBB using the toll-free telephone number or write them at the following address:

BBB Auto Line Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100

This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program. Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Chevrolet by dialing: 1-800-833-CHEV (2438). (TTY users in Canada can dial 1-800-263-3830.)

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Canada

General Motors of Canada Limited Customer Communication Centre, 163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800

All Overseas Locations Please contact the local General Motors Business Unit. Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands)

General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma # 2740
Col. Lomas de Bezares C.P. 11910, Mexico, D.F. 01-800-508-0000
Long Distance: 011-52 - 53 29 0 800

GM Mobility Program for Persons with Disabilities

This program, available to qualified applicants, can reimburse you up to $1,000
toward aftermarket driver or passenger adaptive equipment you may require for your vehicle (hand controls, wheelchair/scooter lifts, etc.).

This program can also provide you with free resource information, such as area driver assessment centers and mobility equipment installers. The program is available for a limited period of time from the date of vehicle purchase/lease. See your dealer for more details or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. GM of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. When calling from outside Canada, please dial 1-905-644-3063. All TTY users call 1-800-263-3830.

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Roadside Assistance is available 24 hours a day, 365 days a year, by calling 1-800-CHEV-USA (243-8872). This toll-free number will provide you over-the-phone roadside assistance with minor mechanical problems. If your problem cannot be resolved over the phone, our advisors have access to a nationwide network of dealer recommended service providers. Roadside membership is free; however some services may incur costs. Roadside offers two levels of service to the customer, Basic Care and Courtesy Care: Roadside Basic Care provides: D Toll-free number, 1-800-CHEV-USA (243-8872), text telephone (TTY) users, call 1-888-889-2438

D Free towing for warranty repairs D Basic over-the-phone technical advice D Available dealer services at reasonable costs (i.e., wrecker services, locksmith/key service, glass repair, etc.)

Chevrolet Roadside Assistance Program

To enhance Chevrolet’s strong commitment to customer satisfaction, Chevrolet is excited to announce the establishment of the Chevrolet Roadside Assistance Center. As the owner of a 2002 Chevrolet, membership in Roadside Assistance is free.

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Roadside Courtesy Care provides: D Roadside Basic Care services (as outlined previously)

Plus:

D FREE Non-Warranty Towing (to the closest dealer

from a legal roadway)

D FREE Locksmith/Key Service (when keys are lost

on the road or locked inside)

D FREE Flat Tire Service (spare installed on the road) D FREE Jump Start (at home or on the road) D FREE Fuel Delivery ($5 of fuel delivered on the road) Chevrolet offers Courtesy Transportation for customers needing warranty service. Courtesy Transportation will be offered in conjunction with the coverage provided by the Bumper-to-Bumper New Vehicle Limited Warranty to eligible purchasers of 2002 Chevrolet passenger cars and light duty trucks. (Please see your selling dealer for details.)

Courtesy Care is available to retail and retail lease customers operating 2002 and newer Chevrolet vehicles for a period of 3 years/36,000 miles (60 000 km), whichever occurs first. All Courtesy Care services must be pre-arranged by Chevrolet Roadside or dealer service management. Basic Care and Courtesy Care are not part of or included in the coverage provided by the New Vehicle Limited Warranty. Chevrolet reserves the right to modify or discontinue Basic Care and Courtesy Care at any time. The Roadside Assistance Center uses companies that will provide you with quality and priority service. When roadside services are required, our advisors will explain any payment obligations that may be incurred for utilizing outside services.

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For prompt assistance when calling, please have the following available to give to the advisor: D Vehicle Identification Number (VIN) D License plate number D Vehicle color D Vehicle location D Telephone number where you can be reached D Vehicle mileage D Description of problem Canadian Roadside Assistance Vehicles purchased in Canada have an extensive Roadside Assistance program accessible from anywhere in Canada or the United States. Please refer to the Warranty and Owner Assistance Information book or call 1-800-268-6800 for emergency services.

Courtesy Transportation Chevrolet has always exemplified quality and value in its offering of motor vehicles. To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for new vehicles. The Courtesy Transportation program is offered to retail purchase/lease customers in conjunction with the Bumper-to-Bumper coverage provided by the New Vehicle Limited Warranty. Several transportation options are available when warranty repairs are required. This will reduce your inconvenience during warranty repairs. Plan Ahead When Possible When your vehicle requires warranty service, you should contact your dealer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership, let them know this, and ask for instructions.

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If the dealer requests that you simply drop the vehicle off for service, you are urged to do so as early in the work day as possible to allow for same day repair. Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait Chevrolet helps minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following:

Shuttle Service Participating dealers can provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes a one way shuttle ride to a destination up to 10 miles from the dealership.

Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, reimbursement up to $30 per day (five days maximum) may be available for the use of public transportation such as taxi or bus. In addition, should you arrange transportation through a friend or relative, reimbursement for reasonable fuel expenses up to $10 per day (five day maximum) may be available. Claim amounts should reflect actual costs and be supported by original receipts.

Courtesy Rental Vehicle When your vehicle is unavailable due to overnight warranty repairs, your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle you obtained, at actual cost, up to a maximum of $30.00 per day supported by receipts. This requires that you sign and complete a rental agreement and meet state, local and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage or rental usage beyond the completion of the repair. Generally it is not possible to provide a like-vehicle as a courtesy rental. Additional Program Information Courtesy Transportation is available during the Bumper-to-Bumper warranty coverage period, but it is not part of the New Vehicle Limited Warranty. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information.

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Courtesy Transportation is available only at participating dealers and all program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. Canadian Vehicles: For warranty repairs during the Complete Vehicle Coverage period of the General Motors of Canada New Vehicle Limited Warranty, alternative transportation may be available under the Courtesy Transportation Program. Please consult your dealer for details. General Motors reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion. Warranty Information Your vehicle comes with a separate warranty booklet that contains detailed warranty information.

REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer or General Motors. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to:

NHTSA, U.S. Department of Transportation Washington, D.C. 20590

You can also obtain other information about motor vehicle safety from the hotline.

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REPORTING SAFETY DEFECTS TO THE CANADIAN GOVERNMENT If you live in Canada, and you believe that your vehicle has a safety defect, you should immediately notify Transport Canada, in addition to notifying General Motors of Canada Limited. You may write to:

Transport Canada 330 Sparks Street Tower C Ottawa, Ontario K1A 0N5

REPORTING SAFETY DEFECTS TO GENERAL MOTORS In addition to notifying NHTSA (or Transport Canada) in a situation like this, we certainly hope you’ll notify us. Please call us at 1-800-222-1020, or write:

Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170
Detroit, MI 48232-5170

In Canada, please call us at 1-800-263-3777 (English) or 1-800-263-7854 (French). Or, write: General Motors of Canada Limited Customer Communication Centre, 163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7

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SERVICE PUBLICATIONS ORDERING INFORMATION

Service Manuals Service Manuals have the diagnosis and repair information on engines, transmission, axle, suspension, brakes, electrical, steering, body, etc. RETAIL SELL PRICE: $120.00
Transmission, Transaxle, Transfer Case Unit Repair Manual This manual provides information on unit repair service procedures, adjustments and specifications for GM transmissions, transaxles and transfer cases. RETAIL SELL PRICE: $50.00
Service Bulletins Service Bulletins give technical service information needed to knowledgeably service General Motors cars and trucks. Each bulletin contains instructions to assist in the diagnosis and service of your vehicle.

Owner’s Information Owner publications are written specifically for owners and intended to provide basic operational information about the vehicle. The owner’s manual will include the Maintenance Schedule for all models. In-Portfolio: Includes a Portfolio, Owner’s Manual and Warranty Booklet. RETAIL SELL PRICE: $35.00

Without Portfolio: Owner’s Manual only. RETAIL SELL PRICE: $25.00
Current and Past Model Order Forms Service Publications are available for current and past model GM vehicles. To request an order form, please specify year and model name of the vehicle.

ORDER TOLL FREE: 1-800-551-4123 – Monday-Friday 8:00 AM – 6:00 PM Eastern Time

Visit Helm, Inc. on the World Wide Web at: www.helminc.com

For Credit Card Orders Only (VISA-MasterCard-Discover)

Helm, Incorporated S P.O. Box 07130 S Detroit, MI 48207

Prices are subject to change without notice and without incurring obligation. Allow ample time for delivery.

Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents are to make checks payable in U.S. funds.

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2002 Chevrolet Tahoe/Suburban

Owner’s Manual

Litho in U.S.A. Part Number C2216 A First Edition

ECopyright General Motors Corporation 6/18/01
All Rights Reserved

We support voluntary technician certification.

For Canadian Owners Who Prefer a French Language Manual: Aux propriétaires canadiens: Vous pouvez vous procurer un exemplaire de ce guide en français chez votre concessionaire ou au:

Helm, Incorporated P.O. Box 07130
Detroit, MI 48207

GENERAL MOTORS, GM, the GM Emblem, CHEVROLET, the CHEVROLET Emblem, the name TAHOE, and the name SUBURBAN are registered trademarks of General Motors Corporation. This manual includes the latest information at the time it was printed. We reserve the right to make changes after that time without further notice. For vehicles first sold in Canada, substitute the name “General Motors of Canada Limited” for Chevrolet Motor Division whenever it appears in this manual. Please keep this manual in your vehicle, so it will be there if you ever need it when you’re on the road. If you sell the vehicle, please leave this manual in it so the new owner can use it.

ii

How to Use this Manual Many people read their owner’s manual from beginning to end when they first receive their new vehicle. If you do this, it will help you learn about the features and controls for your vehicle. In this manual, you’ll find that pictures and words work together to explain things quickly.

Safety Warnings and Symbols You will find a number of safety cautions in this book. We use a box and the word CAUTION to tell you about things that could hurt you if you were to ignore the warning.

CAUTION:

These mean there is something that could hurt you or other people.

In the caution area, we tell you what the hazard is. Then we tell you what to do to help avoid or reduce the hazard. Please read these cautions. If you don’t, you or others could be hurt.

You will also find a circle with a slash through it in this book. This safety symbol means “Don’t,” “Don’t do this” or “Don’t let this happen.”

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Vehicle Damage Warnings Also, in this book you will find these notices:

NOTICE:

These mean there is something that could damage your vehicle.

In the notice area, we tell you about something that can damage your vehicle. Many times, this damage would not be covered by your warranty, and it could be costly. But the notice will tell you what to do to help avoid the damage. When you read other manuals, you might see CAUTION and NOTICE warnings in different colors or in different words. You’ll also see warning labels on your vehicle. They use the same words, CAUTION or NOTICE.

Vehicle Symbols Your vehicle may be equipped with components and labels that use symbols instead of text. Symbols, used on your vehicle, are shown along with the text describing the operation or information relating to a specific component, control, message, gage or indicator. If you need help figuring out a specific name of a component, gage or indicator reference the following topics in the Index: D “Engine Compartment Overview” D “Instrument Panel” D “Comfort Controls” D “Audio Systems” Also see “Warning Lights and Gages” in the Index.

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These are some examples of vehicle symbols you may find on your vehicle:

Model Reference This manual covers these models:

Tahoe

Suburban

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Section 1 Seats and Restraint Systems

Here you’ll find information about the seats in your vehicle and how to use your safety belts properly. You can also learn about some things you should not do with air bags and safety belts.

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Seats and Seat Controls Safety Belts: They’re for Everyone Here Are Questions Many People Ask About Safety Belts -- and the Answers How to Wear Safety Belts Properly Driver Position Safety Belt Use During Pregnancy Right Front Passenger Position Air Bag Systems Center Passenger Position

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Rear Seat Passengers Rear Safety Belt Comfort Guides for Children and Small Adults Children Restraint Systems for Children Older Children Safety Belt Extender Checking Your Restraint Systems Replacing Restraint System Parts After a Crash

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Seats and Seat Controls This section tells you about the seats -- how to adjust them, and fold them up and down. It also tells you about reclining front seatbacks and head restraints. Manual Front Seat

CAUTION:

You can lose control of the vehicle if you try to adjust a manual driver’s seat while the vehicle is moving. The sudden movement could startle and confuse you, or make you push a pedal when you don’t want to. Adjust the driver’s seat only when the vehicle is not moving.

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If your vehicle has a manual bucket or a split bench seat, you can adjust it with this lever located at the front of the seat. Lift the lever to unlock the seat. Using your body, slide the seat to where you want it and release the lever. Try to move the seat with your body to make sure the seat is locked into place.

Manual Cushion Tilt (If Equipped)

Manual Lumbar Control (If Equipped)

If your vehicle has a lumbar adjustment, the knob is located on the outboard side of the seat cushion.

If your vehicle has this feature, you can raise or lower the front of the driver’s or passenger’s seat with this lever located at the inside edge of the seat. To raise or lower the front of the seat, move the lever up or down in a continuous motion until the cushion reaches the desired height.

To increase or decrease support, turn the knob toward the front or rear of the vehicle. Operating effort can be reduced if you lean forward slightly while turning the knob.

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If your vehicle has a power seat, you can adjust it with these controls located on the outboard sides of the seats. D Raise or lower the front of the seat cushion by

raising or lowering the forward edge of the horizontal control.

D Move the seat forward or rearward by moving the

whole horizontal control forward or rearward.

D Raise or lower the rear of the seat cushion by raising

or lowering the rear edge of the horizontal control.

D Moving the whole horizontal control up or down

raises or lowers the entire seat cushion.

If your vehicle has power reclining seats, you can use the vertical control to adjust the angle of the seatback. Move the reclining front seatback rearward or forward by moving the control toward the rear or the front of the vehicle. See “Reclining Seatbacks” in the Index for further information.

Power Seat(s) (If Equipped)

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Power Lumbar Control (If Equipped)

Memory Seat (If Equipped)

If your vehicle has this feature, the four-way control is located on the outboard side of the seat.

If your vehicle has this feature, the buttons used to program and recall the driver’s seat and recliner position are located on the driver’s door trim panel.

To increase or decrease support, press and hold the front or rear of the control. Let go of the control when the lower seatback reaches the desired level of support. You can also reshape the side wing area of the lower seatback for more lateral support. To increase or decrease support, press and hold the top or bottom of the control. Let go of the control when the lower seatback reaches the desired level of support.

It does not store the lumbar or back support positions. To program the memory seat, do the following: 1. Adjust the driver’s seat to the desired position. 2. Then press the SET button and, within five seconds,

press one of the two numbered buttons on the memory control.

To recall your setting, put the vehicle in PARK (P) and press the number you chose. To program the seat position for a second driver, follow the preceding steps, but press the other number on the memory control.

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Heated Front Seats (If Equipped)

Reclining Seatbacks

If your vehicle has this feature, the button used to control the driver’s heated seat is located on the driver’s door panel. The button used to control the passenger’s heated seat is located on the passenger’s door panel.

To activate the heated seats, press the button once for the HI heat setting. Press the button again for the LO heat setting. To turn off the heated seats, press the button a third time. An indicator light will illuminate for each heat setting anytime the heated seats are operating. The ignition must be in RUN for them to operate. The heated front seats will be canceled after the ignition is turned to OFF. If you still want to use the heated front seat feature after you restart your vehicle, you will need to press the heated seat button again.

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To adjust the front seatback, lift the manual lever located on the outboard side of the seat. Release the lever to lock the seatback where you want it. Lift the lever again without pushing on the seatback and the seatback will go to an upright position. If your vehicle has power seats with a power recliner, see “Power Seats” in the Index for further information on how to operate the reclining seatback feature.

But don’t have a seatback reclined if your vehicle is moving.

CAUTION:

Sitting in a reclined position when your vehicle is in motion can be dangerous. Even if you buckle up, your safety belts can’t do their job when you’re reclined like this. The shoulder belt can’t do its job. In a crash, you could go into it, receiving neck or other injuries. The lap belt can’t do its job either. In a crash the belt could go up over your abdomen. The belt forces would be there, not at your pelvic bones. This could cause serious internal injuries. For proper protection when the vehicle is in motion, have the seatback upright. Then sit well back in the seat and wear your safety belt properly.

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Head Restraints

On some models, the head restraints tilt forward and rearward also. The rear seat head restraints in your vehicle may be adjustable. They work the same as the front seat head restraints, except they do not tilt forward or rearward. Rear Seats 60/40 Split Bench Seat Tahoe/Yukon: The rear seat may have a 60/40 split seat which may be folded down to give you more cargo space. Suburban/Yukon XL: The second row rear seat of Suburban/Yukon XL models may have a 60/40 split seat. Either side of the rear seat may be folded down to provide more cargo space.

Slide the head restraint up or down so that the top of the restraint is closest to the top of your head. This position reduces the chance of a neck injury in a crash.

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Folding the Seatbacks

CAUTION:

If the seatback isn’t locked, it could move forward in a sudden stop or crash. That could cause injury to the person sitting there. Always press rearward on the seatback to be sure it is locked.

On all models with 60/40 split bench seats, you must insert the center occupant lap belt latch plate into the loop provided, on the underside of the folded forward seat cushion, before folding the rear seat back down on the driver’s side. You may have to adjust the location of the latch plate on the webbing so that it reaches the loop. Stowing in this loop will reduce the chances of damaging and soiling the belt. Remember to remove the latch plate from the loop before the seat is returned to the passenger position. On Suburban/Yukon XL insert the two buckles into the retainer in the seatback, before folding the rear seat on the driver’s side. The buckles will be out of the way when the seat is folded and will be available for passengers to use when the seat is returned to the passenger position. Also, make sure that nothing is under or in front of the seat and that the head restraints are completely lowered. On Tahoe/Yukon models the rear seatbacks may be equipped with rearward folding head restraints. When the seatback is being folded down, the head restraint will automatically fold rearward to allow a flat load floor for cargo or entry to the third row seat (if equipped).

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To fold, pull up on the strap loop at the rear of the seat cushion. Then, pull the seat cushion up an fold it forward.

After folding the seat cushion fully forward, pull the seatback forward and fold the seatback down until it is flat. If the seatback cannot fold flat because it interferes with the cushion, try moving the seat forward and/or bring the front seatback more upright. On the passenger side of the Suburban/Yukon XL models, the lever at the base of the seat must be turned rearward to release the seatback.

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To create a load floor release the panels from the seatback by pushing forward on the latch. Then fold the panels back to cover the rear seat footwell area. To return the seat to the passenger position on a Suburban/Yukon XL do the following: 1. Lift the floor load panels and latch them into

the seatback.

2. Lift the seatback up and push rearward all the way. 3. Lower the seat cushion until it latches into position. 4. Pull forward on the seatback and up on the seat

cushion to make sure the seat is securely in place.

Make sure that the buckles on the driver’s side seatback are accessible to the outboard and center occupant and are not under the seat cushions. On Tahoe/Yukon models make sure the head restraints are returned to the upright position. Bucket Seats (Suburban/Yukon XL Second Row) If your vehicle has bucket seats, the seatbacks can be reclined and the seats can be folded to give you more cargo room.

Reclining the Seatbacks On the Suburban/Yukon XL models with bucket seats, the seatbacks can be reclined. To adjust the seatback do the following: 1. Pull forward the lever located at the base of the back. 2. Release the lever to lock the seatback where you

want it. If you pull the lever without pushing on the seatback, the seatback will go to an upright position.

Folding the Seatbacks

CAUTION:

If the seatback isn’t locked, it could move forward in a sudden stop or crash. That could cause injury to the person sitting there. Always press rearward on the seatback to be sure it is locked.

The seatbacks on the bucket seats may be folded forward to give you more cargo space. In order to fold the back of a bucket seat into a horizontal load floor, the back must be in its upright position, and not reclined.

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CAUTION:

If a head restraint is not installed on the seatback or stored in the vehicle properly, it could be thrown about the vehicle in a crash or sudden maneuver. People in the vehicle could be injured. Remove the head restraints only when you need to fold the seat, and be sure that the head restraints are stored securely in the space provided in the folded up seat cushion. When the seat is returned to the passenger position, be sure the head restraints are installed properly.

On Suburban/Yukon XL models with rear bucket seats, the head restraints need to be removed in order to fold the rear seats. To do this follow these directions: 1. Lift the head restraints up until they stop. 2. Press in the button on the side of the head restraint

guide cap and lift up on the head restraint.

3. Do the same for the other cap. The head restraint can be removed and stored in the space provided in the folded up seat cushion.

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To fold the seatbacks on the bucket seats, do the following: 1. Pull up on the strap loop located at the rear of the seat cushion and pull the seat cushion up. Then fold it forward.

2. Push the

seatback release lever rearward and pull the seatback forward. Then fold it until it is flat.

If the seatback cannot fold flat because it interferes with the cushion, try moving the front seat forward and/or bringing the front seatback more upright.

Once the seatbacks are folded down, the rear seat footwell area will be exposed and will have to be covered by the load floor panel. To create a load floor, do the following:

50/50 Split Bench Seat (Third Row) If your vehicle has a 50/50 split bench, the seatback(s) can be folded and the entire seat(s) tilted or removed from the vehicles.

Folding the Seatbacks

CAUTION:

If the seatback isn’t locked, it could move forward in a sudden stop or crash. That could cause injury to the person sitting there. Always press rearward on the seatback to be sure it is locked.

To fold the seatbacks do the following: D Pull up on the release lever, labeled 1, located on the rear of the seatback, and push the seatback forward.

D To return the seat to the passenger position, pull up on the release lever labeled 1 and then pull up on the seatback until the seatback locks into the upright position.

Push forward on the seatback to make sure it is locked into position.

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1. Release the panels from the seatbacks by pushing

forward on the latches.

2. Then fold the panels back to cover the rear seat

footwell area.

If you have removed the head restraints to fold the rear bucket seat, be sure to reinstall them on the seatback after it has been returned to the normal seating position.

Tilting the 50/50 Split Bench Seat

CAUTION:

If the seatback isn’t locked, it could move forward in a sudden stop or crash. That could cause injury to the person sitting there. Always press rearward on the seatback to be sure it is locked.

CAUTION:

If the support rod isn’t properly engaged, the folded third row seat could come loose in a sudden stop or crash. That could cause injury to people and damage to your vehicle. Always be sure the support rod is properly engaged when the third row seat is folded forward.

Once the third seatback has been folded down, the entire seat can be tilted forward to create a flat load floor. To do this, do the following: 1. Enter the rear cargo area of the vehicle. 2. Make sure the head restraints have been

lowered completely.

3. With the seat folded, unlatch the seat from the floor by pulling up on the lever located under the carrying handle at the rear of the seat labeled 2.

4. Lift the rear of the seat up, off the floor. You will not

be able to unlatch the seat from the floor unless the seatback is folded down.

5. Tilt the seat fully forward and secure it in place using

the support rod located on the underside of the seat on the passenger’s side. Make sure the rod pin is fully engaged in the lock.

6. Push and pull on the seat. Make sure the support rod is holding it firmly in place. Use the seat in this position only when necessary for additional cargo space.

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To return the seat to the seating position do the following: 1. Push forward on the seat and release the support

lock rod.

2. Secure the support rod in its stored position on the

underside of the seat.

3. Lower the seat to the floor and let the seat drop

into place.

4. Lift up on the carrying handle to make sure the seat

is locked in place.

5. Return the seatback to the upright position by pulling up on the release lever labeled 1 before the back can be folded upright.

6. Pull the seatback forward to make sure it is locked

in place.

Removing the 50/50 Split Bench Seat To remove the 50/50 split bench seat, do the following: 1. Open the rear doors and enter the rear of the vehicle.

2. Fold the seatback

forward onto the seat cushion by using the lever labeled 1. The seat cannot be removed unless the seatback is folded.

3. To unlatch the seat from the floor, pull up on the release lever labeled 2, located at the rear of the seat, and lift the rear of the seat up off the floor.

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4. Squeeze the release lever, located in the lower middle to unlatch the seat from the floor, while pulling the seat out.

5. While holding the rear of the seat up, roll the seat out

of the vehicle.

Replacing the 50/50 Split Bench Seat

CAUTION:

If the seatback isn’t locked, it could move forward in a sudden stop or crash. That could cause injury to the person sitting there. Always press rearward on the seatback to be sure it is locked.

CAUTION:

A seat that isn’t locked into place properly can move around in a collision or sudden stop. People in the vehicle could be injured. Be sure to lock the seat into place properly when installing it.

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CAUTION:

A safety belt that is improperly routed, not properly attached, or twisted won’t provide the protection needed in a crash. The person wearing the belt could be seriously injured. After installing the seat, always check to be sure that the safety belts are properly routed and attached, and are not twisted.

To reinstall the 50/50 split bench, do the following: 1. While holding the rear of the seat up, slide the front wheels into the slots on the floor. The front latches should lock into place. If the latches do not lock, try tilting the rear of the seats upwards.

2. Once the latches are engaged, let the seat drop into

place. Release the lever labeled 1 to return the seat to its upright position.

3. Push and pull on the seat to make sure it is

locked into place. The seatback cannot be raised to the upright position unless the seat is secured to the floor.

Full Bench Seat (Third Row) If your vehicle has a full bench seat, the seatback can be folded and the seat can be tilted or removed from the vehicle.

Folding the Seatback

CAUTION:

If the seatback isn’t locked, it could move forward in a sudden stop or crash. That could cause injury to the person sitting there. Always press rearward on the seatback to be sure it is locked.

To fold the seatback on the bench seat, do the following:

1. Pull up on the release

lever, labeled 1, located on the rear of the seatback and push the seatback forward.

2. To return the seat to an upright position, pull up on the release lever labeled 1 and then pull up on the seatback until the seatback locks into the upright position.

Push and pull on the seatback to check that it is locked into place.

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Tilting the Full Bench Seat

CAUTION:

If the seatback isn’t locked, it could move forward in a sudden stop or crash. That could cause injury to the person sitting there. Always press rearward on the seatback to be sure it is locked.

CAUTION:

If the support rod isn’t properly engaged, the folded third row seat could come loose in a sudden stop or crash. That could cause injury to people and damage to your vehicle. Always be sure the support rod is properly engaged when the third row seat is folded forward.

Once the third seatback has been folded down, the entire seat can be tilted forward to create a flat load floor. To do this, do the following: 1. Enter the rear cargo area of the vehicle. 2. Make sure the head restraints have been

lowered completely.

3. With the seat folded,

unlatch the seat from the floor by pulling up on the lever located under the carrying handle at the rear of the seat labeled 2.

4. Lift the rear of the seat up, off the floor. You will not

be able to unlatch the seat from the floor unless the seatback is folded down.

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5. Tilt the seat fully forward and secure it in place using

the support rod located on the underside of the seat on the passenger’s side. Make sure the rod pin is fully engaged in the lock.

Removing the Full Bench Seat To remove the full bench seat, do the following: 1. Open the rear doors and enter the rear of the vehicle.

6. Push and pull on the seat. Make sure the support rod is holding it firmly in place. Use the seat in this position only when necessary for additional cargo space.

To return the seat to the seating position do the following: 1. Push forward on the seat and release the support

lock rod.

2. Secure the support rod in its stored position on the

underside of the seat.

3. Lower the seat to the floor and let the seat drop

into place.

4. Lift up on the carrying handle to make sure the seat

is locked in place.

5. Return the seatback to the upright position by pulling up on the release lever labeled 1 before the back can be folded upright.

6. Pull the seatback forward to make sure it is locked

in place.

2. Fold the seatback

forward onto the seat cushion by using the lever labeled 1. The seat cannot be removed unless the seatback is folded.

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3. To unlatch the seat from the floor, pull up on the release lever labeled 2, located at the rear of the seat, and lift the rear of the seat up off the floor.

Replacing the Full Bench Seat

CAUTION:

If the seatback isn’t locked, it could move forward in a sudden stop or crash. That could cause injury to the person sitting there. Always press rearward on the seatback to be sure it is locked.

4. Squeeze the release lever, located in the lower middle to unlatch the seat from the floor while pulling the seat out.

5. While holding the rear of the seat up, roll the seat

out of the vehicle.

CAUTION:

A seat that isn’t locked into place properly can move around in a collision or sudden stop. People in the vehicle could be injured. Be sure to lock the seat into place properly when installing it.

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CAUTION:

A safety belt that is improperly routed, not properly attached, or twisted won’t provide the protection needed in a crash. The person wearing the belt could be seriously injured. After installing the seat, always check to be sure that the safety belts are properly routed and attached, and are not twisted.

To reinstall the full bench seat, do the following: 1. While holding the rear of the seat up, slide the front wheels into the slots on the floor. The front latches should lock into place. If the latches do not lock, try tilting the rear of the seats upwards.

2. Once the latches are engaged, let the seat drop into

place. Release the lever labeled 1 to return the seat to its upright position.

3. Push and pull on the seat to make sure it is

locked into place. The seatback cannot be raised to the upright position unless the seat is secured to the floor.

Entering or Exiting the Third Row Seats

CAUTION:

If the seatback isn’t locked, it could move forward in a sudden stop or crash. That could cause injury to the person sitting there. Always press rearward on the seatback to be sure it is locked.

CAUTION:

If any easy entry seat isn’t locked, it can move. In a sudden stop or crash, the person sitting there could be injured. And, even if there is no crash or sudden stop, a driver sitting in an unlocked easy entry seat could be startled by the sudden movement and hit the wrong control or pedal, causing an accident. After you’ve used it, be sure to push rearward on any easy entry seat to be sure it is locked.

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Suburban/Yukon XL: The passenger’s side of the second row 60/40 or rear bucket seats has an easy entry feature. This makes it easy to get in and out of the third seat, if your vehicle has one. To operate the easy entry seat turn the release lever, located near the back of the seat rearward. Tilt the seatback toward the front of the vehicle by pulling the top of the seat forward. When you do the seat bottom will release. Pull the seat forward until it stops. Be sure to return the seat to the passenger position when finished. Push and pull on the seat to make sure it is locked in place.

Safety Belts: They’re for Everyone This part of the manual tells you how to use safety belts properly. It also tells you some things you should not do with safety belts. And it explains the air bag system.

CAUTION:

Don’t let anyone ride where he or she can’t wear a safety belt properly. If you are in a crash and you’re not wearing a safety belt, your injuries can be much worse. You can hit things inside the vehicle or be ejected from it. You can be seriously injured or killed. In the same crash, you might not be if you are buckled up. Always fasten your safety belt, and check that your passengers’ belts are fastened properly too.

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CAUTION:

It is extremely dangerous to ride in a cargo area, inside or outside of a vehicle. In a collision, people riding in these areas are more likely to be seriously injured or killed. Do not allow people to ride in any area of your vehicle that is not equipped with seats and safety belts. Be sure everyone in your vehicle is in a seat and using a safety belt properly.

In most states and Canadian provinces, the law says to wear safety belts. Here’s why: They work. You never know if you’ll be in a crash. If you do have a crash, you don’t know if it will be a bad one. A few crashes are mild, and some crashes can be so serious that even buckled up a person wouldn’t survive. But most crashes are in between. In many of them, people who buckle up can survive and sometimes walk away. Without belts they could have been badly hurt or killed. After more than 30 years of safety belts in vehicles, the facts are clear. In most crashes buckling up does matter ... a lot!

Your vehicle has a light that comes on as a reminder to buckle up. See “Safety Belt Reminder Light” in the Index.

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Why Safety Belts Work When you ride in or on anything, you go as fast as it goes.

Put someone on it.

Take the simplest vehicle. Suppose it’s just a seat on wheels.

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Get it up to speed. Then stop the vehicle. The rider doesn’t stop.

The person keeps going until stopped by something. In a real vehicle, it could be the windshield ...

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or the instrument panel ...

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or the safety belts! With safety belts, you slow down as the vehicle does. You get more time to stop. You stop over more distance, and your strongest bones take the forces. That’s why safety belts make such good sense.

Q: If I’m a good driver, and I never drive far from

home, why should I wear safety belts?

A: You may be an excellent driver, but if you’re in an

accident -- even one that isn’t your fault -- you and your passengers can be hurt. Being a good driver doesn’t protect you from things beyond your control, such as bad drivers.

Most accidents occur within 25 miles (40 km) of home. And the greatest number of serious injuries and deaths occur at speeds of less than 40 mph (65 km/h). Safety belts are for everyone.

Here Are Questions Many People Ask About Safety Belts -- and the Answers Q: Won’t I be trapped in the vehicle after an

accident if I’m wearing a safety belt?

A: You could be -- whether you’re wearing a safety belt or not. But you can unbuckle a safety belt, even if you’re upside down. And your chance of being conscious during and after an accident, so you can unbuckle and get out, is much greater if you are belted.

Q: If my vehicle has air bags, why should I have to

wear safety belts?

A: Air bags are in many vehicles today and will be in

most of them in the future. But they are supplemental systems only; so they work with safety belts -- not instead of them. Every air bag system ever offered for sale has required the use of safety belts. Even if you’re in a vehicle that has air bags, you still have to buckle up to get the most protection. That’s true not only in frontal collisions, but especially in side and other collisions.

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How to Wear Safety Belts Properly Adults This part is only for people of adult size. Be aware that there are special things to know about safety belts and children. And there are different rules for smaller children and babies. If a child will be riding in your vehicle, see the part of this manual called “Children.” Follow those rules for everyone’s protection. First, you’ll want to know which restraint systems your vehicle has. We’ll start with the driver position. Driver Position This part describes the driver’s restraint system. Lap-Shoulder Belt The driver has a lap-shoulder belt. Here’s how to wear it properly. 1. Close and lock the door. 2. Adjust the seat so you can sit up straight. To see

how, see “Seats” in the Index.

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3. Pick up the latch plate and pull the belt across you.

Don’t let it get twisted. The shoulder belt may lock if you pull the belt across you very quickly. If this happens, let the belt go back slightly to unlock it. Then pull the belt across you more slowly.

4. Push the latch plate into the buckle until it clicks.

Pull up on the latch plate to make sure it is secure. If the belt isn’t long enough, see “Safety Belt Extender” at the end of this section. Make sure the release button on the buckle is positioned so you would be able to unbuckle the safety belt quickly if you ever had to.

5. To make the lap part tight, pull down on the buckle end of the belt as you pull up on the shoulder belt.

The lap part of the belt should be worn low and snug on the hips, just touching the thighs. In a crash, this applies force to the strong pelvic bones. And you’d be less likely to slide under the lap belt. If you slid under it, the belt would apply force at your abdomen. This could cause serious or even fatal injuries. The shoulder belt should go over the shoulder and across the chest. These parts of the body are best able to take belt restraining forces. The safety belt locks if there’s a sudden stop or a crash.

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Q: What’s wrong with this?

CAUTION:

You can be seriously hurt if your shoulder belt is too loose. In a crash, you would move forward too much, which could increase injury. The shoulder belt should fit against your body.

A: The shoulder belt is too loose. It won’t give nearly

as much protection this way.

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Q: What’s wrong with this?

CAUTION:

You can be seriously injured if your belt is buckled in the wrong place like this. In a crash, the belt would go up over your abdomen. The belt forces would be there, not at the pelvic bones. This could cause serious internal injuries. Always buckle your belt into the buckle nearest you.

A: The belt is buckled in the wrong place.

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CAUTION:

You can be seriously injured if your belt goes over an armrest like this. The belt would be much too high. In a crash, you can slide under the belt. The belt force would then be applied at the abdomen, not at the pelvic bones, and that could cause serious or fatal injuries. Be sure the belt goes under the armrests.

Q: What’s wrong with this?

A: The belt is over an armrest.

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Q: What’s wrong with this?

CAUTION:

You can be seriously injured if you wear the shoulder belt under your arm. In a crash, your body would move too far forward, which would increase the chance of head and neck injury. Also, the belt would apply too much force to the ribs, which aren’t as strong as shoulder bones. You could also severely injure internal organs like your liver or spleen.

A: The shoulder belt is worn under the arm. It should

be worn over the shoulder at all times.

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Q: What’s wrong with this?

CAUTION:

You can be seriously injured by a twisted belt. In a crash, you wouldn’t have the full width of the belt to spread impact forces. If a belt is twisted, make it straight so it can work properly, or ask your dealer to fix it.

A: The belt is twisted across the body.

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Safety Belt Use During Pregnancy Safety belts work for everyone, including pregnant women. Like all occupants, they are more likely to be seriously injured if they don’t wear safety belts.

To unlatch the belt, just push the button on the buckle. The belt should go back out of the way. Before you close the door, be sure the belt is out of the way. If you slam the door on it, you can damage both the belt and your vehicle.

A pregnant woman should wear a lap-shoulder belt, and the lap portion should be worn as low as possible, below the rounding, throughout the pregnancy.

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The best way to protect the fetus is to protect the mother. When a safety belt is worn properly, it’s more likely that the fetus won’t be hurt in a crash. For pregnant women, as for anyone, the key to making safety belts effective is wearing them properly. Right Front Passenger Position To learn how to wear the right front passenger’s safety belt properly, see “Driver Position” earlier in this section. The right front passenger’s safety belt works the same way as the driver’s safety belt -- except for one thing. If you ever pull the shoulder portion of the belt out all the way, you will engage the child restraint locking feature. If this happens, just let the belt go back all the way and start again.

Air Bag Systems This part explains the frontal and side impact air bag systems. Your vehicle has four air bags -- a frontal air bag for the driver, another frontal air bag for the right front passenger, a side impact air bag for the driver, and another side impact air bag for the right front passenger. Frontal air bags are designed to help reduce the risk of injury from the force of an inflating frontal air bag. But these air bags must inflate very quickly to do their job and comply with federal regulations.

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Here are the most important things to know about the air bag systems:

CAUTION: (Continued)

CAUTION:

You can be severely injured or killed in a crash if you aren’t wearing your safety belt -- even if you have air bags. Wearing your safety belt during a crash helps reduce your chance of hitting things inside the vehicle or being ejected from it. Air bags are designed to work with safety belts but don’t replace them. Frontal air bags for the driver and right front passenger are designed to work only in moderate to severe crashes where the front of your vehicle hits something. They aren’t designed to inflate at all in rollover, rear or low-speed frontal crashes, or in many side crashes. And, for some unrestrained occupants, frontal air bags may provide less protection in frontal crashes than more forceful air bags have provided in the past. CAUTION: (Continued)

The side impact air bags for the driver and right front passenger are designed to inflate only in moderate to severe crashes where something hits the side of your vehicle. They aren’t designed to inflate in frontal, in rollover or in rear crashes. Everyone in your vehicle should wear a safety belt properly -- whether or not there’s an air bag for that person.

CAUTION:

Both frontal and side impact air bags inflate with great force, faster than the blink of an eye. If you’re too close to an inflating air bag, as you would be if you were leaning forward, it could seriously injure you. Safety belts help keep you in position for air bag inflation before and during a crash. Always wear your safety belt, even with frontal air bags. The driver should sit as far back as possible while still maintaining control of the vehicle. Front occupants should not lean on or sleep against the door.

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CAUTION:

Anyone who is up against, or very close to, any air bag when it inflates can be seriously injured or killed. Air bags plus lap-shoulder belts offer the best protection for adults, but not for young children and infants. Neither the vehicle’s safety belt system nor its air bag system is designed for them. Young children and infants need the protection that a child restraint system can provide. Always secure children properly in your vehicle. To read how, see the part of this manual called “Children.”

There is an air bag readiness light on the instrument panel, which shows the air bag symbol.

The system checks the air bag electrical system for malfunctions. The light tells you if there is an electrical problem. See “Air Bag Readiness Light” in the Index for more information.

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How the Air Bag Systems Work

Where are the air bags?

The driver’s frontal air bag is in the middle of the steering wheel.

The right front passenger’s frontal air bag is in the instrument panel on the passenger’s side. The driver’s side impact air bag is in the side of the driver’s seatback closest to the door.

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CAUTION:

If something is between an occupant and an air bag, the bag might not inflate properly or it might force the object into that person causing severe injury or even death. The path of an inflating air bag must be kept clear. Don’t put anything between an occupant and an air bag, and don’t attach or put anything on the steering wheel hub or on or near any other air bag covering. Don’t let seat covers block the inflation path of a side impact air bag.

The right front passenger’s side impact air bag is in the side of the passenger’s seatback closest to the door.

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When should an air bag inflate? The driver’s and right front passenger’s frontal air bags are designed to inflate in moderate to severe frontal or near-frontal crashes. But they are designed to inflate only if the impact speed is above the system’s designed “threshold level.” If your vehicle goes straight into a wall that doesn’t move or deform, the threshold level is about 9 to 16 mph (14 to 26 km/h). The threshold level can vary, however, with specific vehicle design, so that it can be somewhat above or below this range. If your vehicle strikes something that will move or deform, such as a parked car, the threshold level will be higher. The driver’s and right front passenger’s frontal air bags are not designed to inflate in rollovers, rear impacts, or in many side impacts because inflation would not help the occupant. The side impact air bags are designed to inflate in moderate to severe side crashes. A side impact air bag will inflate if the crash severity is above the system’s designed “threshold level.” The threshold level can vary with specific vehicle design. Side impact air bags are not designed to inflate in frontal or near-frontal impacts, rollovers or rear impacts, because inflation would not help the occupant. A side impact air bag will only deploy on the side of the vehicle that is struck.

In any particular crash, no one can say whether an air bag should have inflated simply because of the damage to a vehicle or because of what the repair costs were. For frontal air bags, inflation is determined by the angle of the impact and how quickly the vehicle slows down in frontal and near-frontal impacts. For side impact air bags, inflation is determined by the location and severity of the impact. The air bag system is designed to work properly under a wide range of conditions, including off-road usage. Observe safe driving speeds, especially on rough terrain. As always, wear your safety belt. See “Off-Road Driving” in the Index for more tips on off-road driving.

What makes an air bag inflate? In an impact of sufficient severity, the air bag sensing system detects that the vehicle is in a crash. For both frontal and side impact air bags, the sensing system triggers a release of gas from the inflator, which inflates the air bag. The inflator, air bag and related hardware are all part of the air bag modules inside the steering wheel, instrument panel and the side of the front seatbacks closest to the door.

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How does an air bag restrain? In moderate to severe frontal or near frontal collisions, even belted occupants can contact the steering wheel or the instrument panel. In moderate to severe side collisions, even belted occupants can contact the inside of the vehicle. The air bag supplements the protection provided by safety belts. Air bags distribute the force of the impact more evenly over the occupant’s upper body, stopping the occupant more gradually. But the frontal air bags would not help you in many types of collisions, including rollovers, rear impacts, and many side impacts, primarily because an occupant’s motion is not toward the air bag. Side impact air bags would not help you in many types of collisions, including frontal or near frontal collisions, rollovers, and rear impacts, primarily because an occupant’s motion is not toward those air bags. Air bags should never be regarded as anything more than a supplement to safety belts, and then only in moderate to severe frontal or near-frontal collisions for the driver’s and right front passenger’s frontal air bags, and only in moderate to severe side collisions for the driver’s and right front passenger’s side impact air bags.

What will you see after an air bag inflates? After an air bag inflates, it quickly deflates, so quickly that some people may not even realize the air bag inflated. Some components of the air bag module -- the steering wheel hub for the driver’s air bag, the instrument panel for the right front passenger’s bag, the side of the seatback closest to the door for the driver and right front passenger’s side impact air bags -- will be hot for a short time. The parts of the bag that come into contact with you may be warm, but not too hot to touch. There will be some smoke and dust coming from the vents in the deflated air bags. Air bag inflation doesn’t prevent the driver from seeing or being able to steer the vehicle, nor does it stop people from leaving the vehicle.

CAUTION:

When an air bag inflates, there is dust in the air. This dust could cause breathing problems for people with a history of asthma or other breathing trouble. To avoid this, everyone in the vehicle should get out as soon as it is safe to do so. If you have breathing problems but can’t get out of the vehicle after an air bag inflates, then get