Login- Download PDF Manual
-
@ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @
Replace passenger compartment air filter. (1)
Inspect evaporative control system. (2)
Replace engine air cleaner filter. (3)
Change transfer case fluid, if equipped with 4WD. (4)
Replace spark plugs. Inspect spark plug wires.
Drain and fill engine cooling system. (5)
Visually inspect accessory drive belts. (6)
Replace brake fluid. (7)
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-9159366) - 2016 - crc - 5/19/15
Service and Maintenance
405
case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced. (5) Or every five years, whichever comes first. See Cooling System 0 322. (6) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed. (7) Or every three years, whichever comes first.
Footnotes — Maintenance Schedule Additional Required Services - Normal (1) Or every two years, whichever comes first. More frequent replacement may be needed if the vehicle is driven in areas with heavy traffic, poor air quality, areas with high dust levels or are sensitive to environmental allergens. Filter replacement may also be needed if you notice reduced airflow, windows fogging up, or odors. Your local GM Service location can help you determine when it is the right time to replace your filter. (2) Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. (3) Or every four years, whichever comes first. If driving in dusty conditions, inspect the filter at each oil change or more often as needed. (4) Do not directly power wash the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-9159366) - 2016 - crc - 5/19/15
406
Service and Maintenance
Maintenance Schedule Additional Required Services - Severe
Rotate tires and perform Required Services. Check engine oil level and oil life percentage. Change engine oil and filter, if needed.
@ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @
Replace passenger compartment air filter. (1)
Inspect evaporative control system. (2)
Replace engine air cleaner filter. (3)
Change automatic transmission fluid and filter.
Change transfer case fluid, if equipped with 4WD. (4)
Replace spark plugs. Inspect spark plug wires.
Drain and fill engine cooling system. (5)
Visually inspect accessory drive belts. (6)
Replace brake fluid. (7)
Footnotes — Maintenance Schedule Additional Required Services - Severe (1) Or every two years, whichever comes first. More frequent replacement may be needed if the vehicle is driven in areas with heavy traffic, poor air quality, areas with
high dust levels or are sensitive to environmental allergens. Filter replacement may also be needed if you notice reduced airflow, windows fogging up, or odors. Your local GM Service location can help you determine when it is the right time to replace your filter.
(2) Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. (3) Or every four years, whichever comes first. If driving in dusty conditions, inspect the filter at each oil change or more often as needed.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-9159366) - 2016 - crc - 5/19/15
Service and Maintenance
407
Special Application Services . Severe Commercial Use
Vehicles Only: Lubricate chassis components every 5 000 km/ 3,000 mi.
. Have underbody flushing service
performed. See "Underbody Maintenance" in Exterior Care 0 391.
(4) Do not directly power wash the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced. (5) Or every five years, whichever comes first. See Cooling System 0 322. (6) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed. (7) Or every three years, whichever comes first.
Additional Maintenance and Care Your vehicle is an important investment and caring for it properly may help to avoid future costly repairs. To maintain vehicle performance, additional maintenance services may be required. It is recommended that your dealer perform these services — their trained dealer technicians know your vehicle best. Your dealer can also perform a thorough assessment with a multi-point inspection to recommend when your vehicle may need attention. The following list is intended to explain the services and conditions to look for that may indicate services are required.
Battery The 12-volt battery supplies power to start the engine and operate any additional electrical accessories.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-9159366) - 2016 - crc - 5/19/15
408
Service and Maintenance
. To avoid break-down or failure to
start the vehicle, maintain a battery with full cranking power. . Trained dealer technicians have the diagnostic equipment to test the battery and ensure that the connections and cables are corrosion-free.
Belts . Belts may need replacing if they
squeak or show signs of cracking or splitting.
. Trained dealer technicians have access to tools and equipment to inspect the belts and recommend adjustment or replacement when necessary.
Brakes Brakes stop the vehicle and are crucial to safe driving. . Signs of brake wear may include
chirping, grinding, or squealing noises, or difficulty stopping.
. Trained dealer technicians have access to tools and equipment to inspect the brakes and recommend quality parts engineered for the vehicle.
Fluids Proper fluid levels and approved fluids protect the vehicle’s systems and components. See Recommended Fluids and Lubricants 0 410 for GM approved fluids. . Engine oil and windshield
washer fluid levels should be checked at every fuel fill. Instrument cluster lights may come on to indicate that fluids may be low and need to be filled.
Hoses Hoses transport fluids and should be regularly inspected to ensure that there are no cracks or leaks. With a multi-point inspection, your dealer can inspect the hoses and advise if replacement is needed.
Lamps Properly working headlamps, taillamps, and brake lamps are important to see and be seen on the road. . Signs that the headlamps need
attention include dimming, failure to light, cracking, or damage. The brake lamps need to be checked periodically to ensure that they light when braking. . With a multi-point inspection,
your dealer can check the lamps and note any concerns.
Shocks and Struts Shocks and struts help aid in control for a smoother ride. . Signs of wear may include
steering wheel vibration, bounce/ sway while braking, longer stopping distance, or uneven tire wear.
. As part of the multi-point inspection, trained dealer technicians can visually inspect the shocks and struts for signs
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-9159366) - 2016 - crc - 5/19/15
Service and Maintenance
409
Wiper Blades Wiper blades need to be cleaned and kept in good condition to provide a clear view. . Signs of wear include streaking, skipping across the windshield, and worn or split rubber.
. Trained dealer technicians can
check the wiper blades and replace them when needed.
of leaking, blown seals, or damage, and can advise when service is needed.
Tires Tires need to be properly inflated, rotated, and balanced. Maintaining the tires can save money and fuel, and can reduce the risk of tire failure. . Signs that the tires need to be replaced include three or more visible treadwear indicators; cord or fabric showing through the rubber; cracks or cuts in the tread or sidewall; or a bulge or split in the tire.
. Trained dealer technicians can
inspect and recommend the right tires. Your dealer can also provide tire/wheel balancing services to ensure smooth vehicle operation at all speeds. Your dealer sells and services name brand tires.
Vehicle Care To help keep the vehicle looking like new, vehicle care products are available from your dealer. For
information on how to clean and protect the vehicle’s interior and exterior, see Interior Care 0 395 and Exterior Care 0 391.
Wheel Alignment Wheel alignment is critical for ensuring that the tires deliver optimal wear and performance. . Signs that the alignment may
need to be adjusted include pulling, improper vehicle handling, or unusual tire wear.
. Your dealer has the required equipment to ensure proper wheel alignment.
Windshield For safety, appearance, and the best viewing, keep the windshield clean and clear. . Signs of damage include
scratches, cracks, and chips.
. Trained dealer technicians can
inspect the windshield and recommend proper replacement if needed.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-9159366) - 2016 - crc - 5/19/15
410
Service and Maintenance
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and Lubricants Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer.
Usage
Engine Oil
Engine Coolant
Hydraulic Brake System
Windshield Washer
Automatic Transmission
Chassis Lubrication
Front Axle (Four-Wheel Drive)
Rear Axle
Transfer Case (Four-Wheel Drive)
Fluid/Lubricant Use only engine oil meeting the dexos1™ specification of the proper SAE viscosity grade. Look for the dexos1 approved logo for GM approved engine oil. See Engine Oil 0 315. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant 0 323. DOT 3 Hydraulic Brake Fluid (GM Part No. 19299818, in Canada 19299819). Automotive windshield washer fluid that meets regional freeze protection requirements. DEXRON®-VI Automatic Transmission Fluid. Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 88900401, in Canada 89021678). SAE 75W-85 Synthetic Axle Lubricant (GM Part No. 19300457, in Canada 19300458). DEXRON®-VI Automatic Transmission Fluid.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-9159366) - 2016 - crc - 5/19/15
Service and Maintenance
411
Usage
Front Axle Propshaft Spline or One-Piece Propshaft Spline
(Two-Wheel Drive with Auto. Trans.) Key Lock Cylinders, Hood Hinges,
Power Assist Steps, and Outer
Tailgate Handle Pivot Points Weatherstrip Conditioning
Weatherstrip Squeaks
Fluid/Lubricant Spline Lubricant, Special Lubricant (GM Part No. 19257121, in Canada 19257122).
Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474).
Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. 12345579, in Canada 10953481). Synthetic Grease with Teflon, Superlube (GM Part No. 12371287, in Canada 10953437).
Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
Part
GM Part Number
ACDelco Part Number
Engine Air Cleaner/Filter Oil Filter Passenger Compartment Air Filter Spark Plugs Wiper Blades
Driver Side – 55 cm (21.7 in)
22845992
89017525
22808781
1262244122756331
A3181C
PF63
CF188
41-114—
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-9159366) - 2016 - crc - 5/19/15
412
Service and Maintenance
Part
GM Part Number
ACDelco Part Number
Passenger Side – 55 cm (21.7 in) Rear – 33 cm (13.0 in)
22756331
22956295—
—
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-9159366) - 2016 - crc - 5/19/15
Maintenance Records After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts.
Date
Odometer Reading
Serviced By
Services Performed
Service and Maintenance
413
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-9159366) - 2016 - crc - 5/19/15
414
Technical Data Technical DataVehicle Identification
Vehicle Identification
Number (VIN) . . . . . . . . . . . . . . . 414
Service Parts Identification
Label . . . . . . . . . . . . . . . . . . . . . . . . 414
Vehicle Data
Capacities and
Specifications . . . . . . . . . . . . . . . 415
Engine Drive Belt Routing . . . . 416Service Parts Identification Label This label, on the inside of the glove box, has the following information: . Vehicle Identification
Number (VIN).
. Model designation. . Paint information. . Production options and special
equipment.
Do not remove this label from the vehicle.
Vehicle Identification
Vehicle Identification Number (VIN)
This legal identifier is in the front corner of the instrument panel, on the left side of the vehicle. It can be seen through the windshield from outside. The VIN also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration. Engine Identification The eighth character in the VIN is the engine code. This code identifies the vehicle's engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications 0 415 for the vehicle's engine code.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-9159366) - 2016 - crc - 5/19/15
Vehicle Data Capacities and Specifications
Technical Data
415
The following approximate capacities are given in metric and English conversions. See Recommended Fluids and Lubricants 0 410 for more information.
Application
Air Conditioning Refrigerant
Cooling System Engine Oil with Filter Fuel Tank
Capacities
Metric
English
For the air conditioning system refrigerant type and charge amount, see the refrigerant label under the
hood. See your dealer for more information.
16.5 L 7.6 L
17.4 qt 8.0 qt
Short Wheelbase Long Wheelbase Transfer Case Fluid Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling.
26.0 gal 31.5 gal 1.6 qt 140 lb ft
98.4 L 119.2 L 1.5 L
190 Y
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-9159366) - 2016 - crc - 5/19/15
416
Technical Data
5.3L V8
Engine
Engine Drive Belt Routing
Engine Specifications
VIN Code
Spark Plug Gap
0.95–1.10mm (0.037–
0.043 in)
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-9159366) - 2016 - crc - 5/19/15
Customer Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 417
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 419
Customer Assistance for Text
Telephone (TTY) Users . . . . . 420
Online Owner Center . . . . . . . . . 420
GM Mobility ReimbursementProgram . . . . . . . . . . . . . . . . . . . . 421
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 421
Scheduling Service
Appointments . . . . . . . . . . . . . . . 423
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 423
Collision Damage Repair . . . . . 424
Service Publications OrderingInformation . . . . . . . . . . . . . . . . . . 426
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 427
Reporting Safety Defects Reporting Safety Defects to
the United States Government . . . . . . . . . . . . . . . . . 427
Reporting Safety Defects to
the Canadian Government . . . . . . . . . . . . . . . . . 428
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 428
Vehicle Data Recording and Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 428
Event Data Recorders . . . . . . . . 429
OnStar® . . . . . . . . . . . . . . . . . . . . . . 429
Infotainment System . . . . . . . . . . 430Customer Information
417
Customer Information
Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE : Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of your dealership or the general manager. STEP TWO : If after contacting a member of dealership management, it appears your concern cannot be
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-9159366) - 2016 - crc - 5/19/15
418
Customer Information
resolved by your dealership without further help, in the U.S., call the Chevrolet Customer Assistance Center at 1-800-222-1020. In Canada, call General Motors of Canada Customer Care Centre at 1-800-263-3777 (English), or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance representative: . Vehicle Identification
Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.
. Dealership name and location. . Vehicle delivery date and
present mileage.
When contacting Chevrolet, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest following Step One first.
STEP THREE — U.S. Owners : Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line® Program to enforce your rights. The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.
You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 3033 Wilson Boulevard Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/ programs-services/ dispute-handling-and-resolution/ bbb-auto-line This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program. STEP THREE — Canadian Owners : In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of CanadaChevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-9159366) - 2016 - crc - 5/19/15
The Mediation/Arbitration Program c/o Customer Care Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the Vehicle Identification Number (VIN).Customer Assistance Offices Chevrolet encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Chevrolet, the letter should be addressed to:
Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in about 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge. For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Care Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or write to:
Customer Information
419
United States and Puerto Rico Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com 1-800-222-1020
1-800-833-2438 (For Text Telephone Devices (TTYs)) Roadside Assistance: 1-800-243-8872
From U.S. Virgin Islands: 1-800-496-9994
Canada General Motors of Canada Limited Customer Care Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gm.ca 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-9159366) - 2016 - crc - 5/19/15
420
Customer Information
Overseas Please contact the local General Motors Business Unit.
Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center. Any TTY user in the U.S. can communicate with Chevrolet by dialing: 1-800-833-2438. TTY users in Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience (U.S.) my.chevrolet.com The Chevrolet online owner experience allows interaction with Chevrolet and keeps important vehicle-specific information in one place.
Membership Benefits E (Vehicle Information) : Download owner manuals and view vehicle-specific how-to videos. G (Maintenance Information) : View maintenance schedules, alerts, and OnStar Vehicle Diagnostic Information. Schedule service appointments. I (Service History) : View and print dealer-recorded service records and self-recorded service records. D (Preferred Dealer Information) : Select a preferred dealer and view locations, maps, phone numbers, and hours. r (Warranty Tracking Information) : Track your vehicle’s warranty information. J (Recall Information) : View active recalls by Vehicle Identification Number (VIN). See Vehicle Identification Number (VIN) 0 414.
H (Other Account Information) : View GM Card, SiriusXM Satellite radio, and OnStar account information (if equipped). F (Live Chat Support) : Chat with online help representatives. See my.chevrolet.com to register your vehicle. Chevrolet Owner Centre (Canada) chevroletowner.ca Visit the Chevrolet Owner Centre: . Chat live with online help
representatives.
. Locate owner resources such as
lease-end, financing, and warranty information.
. Retrieve your favorite articles, quizzes, tips, and multimedia galleries organized into the Featured Articles and Auto Care Sections.
. Download owner manuals. . Find the
Chevrolet-recommended maintenance services.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-9159366) - 2016 - crc - 5/19/15
GM Mobility Reimbursement Program
This program is available to qualified applicants for cost reimbursement of eligible aftermarket adaptive equipment required for the vehicle, such as hand controls or a wheelchair/ scooter lift for the vehicle. For more information on the limited offer, visit www.gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text Telephone (TTY) users, call 1-800-833-9935. General Motors of Canada also has a Mobility Program. Visit www.gm.ca or call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.
Roadside Assistance Program For U.S.-purchased vehicles, call 1-800-243-8872. (Text Telephone (TTY): 1-888-889-2438.) For Canadian-purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year. Calling for Assistance When calling Roadside Assistance, have the following information ready: . Your name, home address, and
home telephone number. . Telephone number of your
location.
. Location of the vehicle. . Model, year, color, and license
plate number of the vehicle. . Odometer reading, Vehicle
Identification Number (VIN), and delivery date of the vehicle. . Description of the problem.
Customer Information
421
Coverage Services are provided for the duration of the vehicle’s powertrain warranty. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. Roadside Assistance is not a part of the New Vehicle Limited Warranty. General Motors North America and Chevrolet reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. General Motors North America and Chevrolet reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times. Services Provided . Emergency Fuel Delivery:
Delivery of enough fuel for the vehicle to get to the nearest service station.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-9159366) - 2016 - crc - 5/19/15
422
Customer Information
. Lock-Out Service: Service to
unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar. For security reasons, the driver must present identification before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the nearest Chevrolet dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is not given when the vehicle is stuck in the sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is the owner's responsibility for the repair or replacement of the tire if it is not covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is interrupted due to a warranty event, incidental expenses may
be reimbursed within the Powertrain warranty period. Items considered are reasonable and customary hotel, meals, rental car, or a vehicle being delivered back to the customer, up to 805 km (500 mi).
Services Not Included in Roadside Assistance
Impound towing caused by violation of any laws.
. Legal fines. . Mounting, dismounting,
or changing of snow tires, chains, or other traction devices.
Service is not provided if a vehicle is in an area that is not accessible to the service vehicle or is not a regularly traveled or maintained public road, which includes ice and winter roads. Off-road use is not covered. Services Specific to Canadian-Purchased Vehicles . Fuel Delivery: Reimbursement
is up to 7 liters. If available, diesel fuel delivery may be
restricted. Propane and other fuels are not provided through this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over 150 km from where your trip was started to qualify. General Motors of Canada Limited requires pre-authorization, original detailed receipts, and a copy of the repair orders. Once authorization has been received, the Roadside Assistance advisor will help to make arrangements and explain how to receive payment.
. Alternative Service: If
assistance cannot be provided right away, the Roadside Assistance advisor may give permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-9159366) - 2016 - crc - 5/19/15
parts and labor for repairs not covered by the warranty are the owner responsibility.
Scheduling Service Appointments When the vehicle requires warranty service, contact your dealer and request an appointment. By scheduling a service appointment and advising the service consultant of your transportation needs, your dealer can help minimize your inconvenience. If the vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety related. If it is, please call your dealership, let them know this, and ask for instructions. If your dealer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for same-day repair.
Courtesy Transportation Program To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper-to-Bumper (Base Warranty Coverage period in Canada), extended powertrain, and/or hybrid-specific warranties in both the U.S. and Canada. Several Courtesy Transportation options are available to assist in reducing inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Limited Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information.
Customer Information
423
Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to do so, your dealer may offer the following transportation options:
Shuttle Service This includes one-way or round-trip shuttle service within reasonable time and distance parameters of your dealer's area.
Public Transportation or Fuel Reimbursement If overnight warranty repairs are needed, and public transportation is used, the expense must be supported by original receipts and within the maximum amount allowed by GM for shuttle service. If U.S. customers arrange their own transportation, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your dealer for information.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-9159366) - 2016 - crc - 5/19/15
424
Customer Information
Courtesy Rental Vehicle For an overnight warranty repair, the dealer may provide an available courtesy rental vehicle or provide for reimbursement of a rental vehicle. Reimbursement is limited and must be supported by original receipts as well as a signed and completed rental agreement and meet state/ provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. Additional fees such as fuel usage charges, taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair are also your responsibility. It may not be possible to provide a like vehicle as a courtesy rental. Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Contact your dealer for specific availability.
General Motors reserves the right to unilaterally modify, change, or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.
Collision Damage Repair If the vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish the vehicle resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which the vehicle was originally built. Genuine GM Collision parts are the best choice to ensure that the vehicle's designed appearance, durability, and safety
are preserved. The use of Genuine GM parts can help maintain the GM New Vehicle Limited Warranty. Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part may be an acceptable choice to maintain the vehicle's originally designed appearance and safety performance; however, the history of these parts is not known. Such parts are not covered by the GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for the vehicle. As a result, these parts may fit poorly, exhibit premature durability/ corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by the GM New Vehicle
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-9159366) - 2016 - crc - 5/19/15
Limited Warranty, and any vehicle failure related to such parts is not covered by that warranty. Repair Facility GM also recommends that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer may have a collision repair center with GM-trained technicians and state-of-the-art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment. Insuring the Vehicle Protect your investment in the GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to the GM vehicle by limiting compensation for damage repairs through the use of aftermarket collision parts. Some insurance companies will not
specify aftermarket collision parts. When purchasing insurance, we recommend that you ensure that the vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier. If the vehicle is leased, the leasing company may require you to have insurance that ensures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read the lease carefully, as you may be charged at the end of the lease for poor quality repairs. If a Crash Occurs If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer.
Customer Information
425
Give only the necessary information to police and other parties involved in the crash. For emergency towing see Roadside Assistance Program 0 421. Gather the following information: . Driver name, address, and
telephone number.
. Driver license number. . Owner name, address, and
telephone number.
. Vehicle license plate number. . Vehicle make, model, and
model year.
. Vehicle Identification
Number (VIN). Insurance company and policy number.
. General description of the
damage to the other vehicle. Choose a reputable repair facility that uses quality replacement parts. See “Collision Parts” earlier in this section.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-9159366) - 2016 - crc - 5/19/15
426
Customer Information
If the airbag has inflated, see What Will You See after an Airbag Inflates? 0 94. Managing the Vehicle Damage Repair Process In the event that the vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take the vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by the GM vehicle warranty. Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with the repair professional, and insist on Genuine GM parts. Remember, if the vehicle is leased, you may be obligated to have the vehicle
repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost. If another party's insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company's collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as the cost stays within reasonable limits.
Service Publications Ordering Information (US and Canada Only) Service Manuals Service Manuals have the diagnosis and repair information on the engines, transmission, axle,
