Login- Download PDF Manual
-
Maintenance Schedule . . . . . . . 11-2
Special Application Services
Special Application
Services . . . . . . . . . . . . . . . . . . . . 11-8
Additional Maintenance and Care
Additional Maintenance
and Care . . . . . . . . . . . . . . . . . . . 11-8
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . 11-12
Maintenance Replacement
Parts . . . . . . . . . . . . . . . . . . . . . . 11-14
Maintenance Records
Maintenance Records . . . . . . 11-15
Service and Maintenance
11-1
General Information Your vehicle is an important investment. This section describes the required maintenance for the vehicle. Follow this schedule to help protect against major repair expenses resulting from neglect or inadequate maintenance. It may also help to maintain the value of the vehicle if it is sold. It is the responsibility of the owner to have all required maintenance performed. Your dealer has trained technicians who can perform required maintenance using genuine replacement parts. They have up‐to‐ date tools and equipment for fast and accurate diagnostics. Many dealers have extended evening and Saturday hours, courtesy transportation, and online scheduling to assist with service needs. Your dealer recognizes the importance of providing competitively priced maintenance and repair services. With trained
technicians, the dealer is the place for routine maintenance such as oil changes and tire rotations and additional maintenance items like tires, brakes, batteries, and wiper blades. Notice: Damage caused by improper maintenance can lead to costly repairs and may not be covered by the vehicle warranty. Maintenance intervals, checks, inspections, recommended fluids, and lubricants are important to keep the vehicle in good working condition. The Tire Rotation and Required Services are the responsibility of the vehicle owner. It is recommended to have your dealer perform these services every 12 000 km/7,500 mi. Proper vehicle maintenance helps to keep the vehicle in good working condition, improves fuel economy, and reduces vehicle emissions.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-6081502) - 2014 - crc2 - 9/17/13
(2,1)
11-2
Service and Maintenance
Because of the way people use vehicles, maintenance needs vary. There may need to be more frequent checks and services. The Additional Required Services ‐ Normal are for vehicles that:
. Carry passengers and cargo within recommended limits on the Tire and Loading Information label. See Vehicle Load Limits on page 9-15.
. Are driven on reasonable road
surfaces within legal driving limits.
. Use the recommended fuel. See
Recommended Fuel on page 9-55.
Refer to the information in the Maintenance Schedule Additional Required Services ‐ Normal chart. The Additional Required Services ‐ Severe are for vehicles that are:
. Mainly driven in heavy city traffic
in hot weather.
. Mainly driven in hilly or
mountainous terrain.
Frequently towing a trailer.
. Used for high speed or
competitive driving.
Maintenance Schedule
Owner Checks and Services
At Each Fuel Stop
. Used for taxi, police, or delivery
service.
. Check the engine oil level. See
Engine Oil on page 10-6.
Refer to the information in the Maintenance Schedule Additional Required Services ‐ Severe chart.
{ Warning
Performing maintenance work can be dangerous and can cause serious injury. Perform maintenance work only if the required information, proper tools, and equipment are available. If they are not, see your dealer to have a trained technician do the work. See Doing Your Own Service Work on page 10-3.
Once a Month
. Check the tire inflation
pressures. See Tire Pressure on page 10-49.
Inspect the tires for wear. See Tire Inspection on page 10-54.
. Check the windshield washer
fluid level. See Washer Fluid on page 10-21.
Engine Oil Change When the CHANGE ENGINE OIL SOON message displays, have the engine oil and filter changed within the next 1 000 km/600 mi. If driven under the best conditions, the engine oil life system might not
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-6081502) - 2014 - crc2 - 9/17/13
(3,1)
indicate the need for vehicle service for more than a year. The engine oil and filter must be changed at least once a year and the oil life system must be reset. Your trained dealer technician can perform this work. If the engine oil life system is reset accidentally, service the vehicle within 5 000 km/3,000 mi since the last service. Reset the oil life system when the oil is changed. See Engine Oil Life System on page 10-9. Tire Rotation and Required Services Every 12 000 km/ 7,500 mi Rotate the tires, if recommended for the vehicle, and perform the following services. See Tire Rotation on page 10-55.
. Check engine oil level and oil
life percentage. If needed, change engine oil and filter, and reset oil life system. See Engine Oil on page 10-6 and Engine Oil Life System on page 10-9.
Service and Maintenance
11-3
. Check engine coolant level. See Engine Coolant on page 10-15.
. Check windshield washer fluid
level. See Washer Fluid on page 10-21.
. Visually inspect windshield wiper
blades for wear, cracking, or contamination. See Exterior Care on page 10-87. Replace worn or damaged wiper blades. See Wiper Blade Replacement on page 10-28.
. Check tire inflation pressures.
See Tire Pressure on page 10-49.
Inspect tire wear. See Tire Inspection on page 10-54.
. Visually check for fluid leaks.
Inspect engine air cleaner filter. See Engine Air Cleaner/Filter on page 10-13.
Inspect brake system.
. Visually inspect steering, suspension, and chassis components for damaged, loose, or missing parts or signs of wear at least once a year. See Exterior Care on page 10-87. Lubricate the suspension and steering components at least every other oil change. (If equipped with grease fittings)
. Check restraint system
components. See Safety System Check on page 3-25.
. Visually inspect fuel system for
damage or leaks.
. Visually inspect exhaust system
and nearby heat shields for loose or damaged parts.
Lubricate body components. See Exterior Care on page 10-87.
. Check starter switch. See Starter
Switch Check on page 10-27.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-6081502) - 2014 - crc2 - 9/17/13
(4,1)
11-4
Service and Maintenance
. Verify spare tire key lock
operation and lubricate as needed. See Tire Changing on page 10-64.
. Check automatic transmission shift lock control function. See Automatic Transmission Shift Lock Control Function Check on page 10-27.
. Check ignition transmission lock.
See Ignition Transmission Lock Check on page 10-27.
. Check parking brake and
automatic transmission park mechanism. See Park Brake and P (Park) Mechanism Check on page 10-28.
. Check accelerator pedal for
damage, high effort, or binding. Replace if needed.
. Visually inspect gas strut for
signs of wear, cracks, or other damage. Check the hold open ability of the strut. See your dealer if service is required.
Inspect sunroof track and seal, if equipped. See Sunroof on page 2-22.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-6081502) - 2014 - crc2 - 9/17/13
(5,1)
Service and Maintenance
11-5
@ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @
Maintenance Schedule Additional Required Services - Normal
Rotate tires and perform Required Services. Check engine oil level and oil life percentage. Change engine oil and filter, if needed.
Inspect evaporative control system. (1)
Replace engine air cleaner filter. (2)
Replace spark plugs. Inspect spark plug wires.
Change automatic transmission fluid. Change filter if serviceable.
Change transfer case fluid, if equipped with 4WD. (3)
Drain and fill engine cooling system. (4)
Visually inspect accessory drive belts. (5)
Replace brake fluid. (6)
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-6081502) - 2014 - crc2 - 9/17/13
(6,1)
11-6
Service and Maintenance
Footnotes — Maintenance Schedule Additional Required Services - Normal (1) Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. (2) Or every four years, whichever comes first. (3) Do not directly power wash the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced. (4) Or every five years, whichever comes first. See Cooling System on page 10-14. (5) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed. (6) Or every 10 years, whichever comes first.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-6081502) - 2014 - crc2 - 9/17/13
(7,1)
Service and Maintenance
11-7
@ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @
Maintenance Schedule Additional Required Services - Severe
Rotate tires and perform Required Services. Check engine oil level and oil life percentage. Change engine oil and filter, if needed.
Inspect evaporative control system. (1)
Replace engine air cleaner filter. (2)
Change automatic transmission fluid. Change filter if serviceable.
Change transfer case fluid, if equipped with 4WD. (3)
Replace spark plugs. Inspect spark plug wires.
Drain and fill engine cooling system. (4)
Visually inspect accessory drive belts. (5)
Replace brake fluid. (6)
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-6081502) - 2014 - crc2 - 9/17/13
(8,1)
11-8
Service and Maintenance
Footnotes — Maintenance Schedule Additional Required Services - Severe (1) Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. (2) Or every four years, whichever comes first. (3) Do not directly power wash the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced. (4) Or every five years, whichever comes first. See Cooling System on page 10-14. (5) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed. (6) Or every 10 years, whichever comes first.
Special Application Services
. Severe Commercial Use
Vehicles Only: Lubricate chassis components every 5 000 km/ 3,000 mi.
. Have underbody flushing service
performed. See "Underbody Maintenance" in Exterior Care on page 10-87.
Additional Maintenance and Care Your vehicle is an important investment and caring for it properly may help to avoid future costly repairs. To maintain vehicle performance, additional maintenance services may be required. It is recommended that your dealer perform these services — their trained dealer technicians know your vehicle best. Your dealer can also perform a thorough assessment with a multi-point inspection to recommend when your vehicle may need attention. The following list is intended to explain the services and conditions to look for that may indicate services are required.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-6081502) - 2014 - crc2 - 9/17/13
(9,1)
Service and Maintenance
11-9
Battery The battery supplies power to start the engine and operate any additional electrical accessories.
To avoid break-down or failure to start the vehicle, maintain a battery with full cranking power.
Trained dealer technicians have the diagnostic equipment to test the battery and ensure that the connections and cables are corrosion-free.
Belts
. Belts may need replacing if they
squeak or show signs of cracking or splitting.
Trained dealer technicians have access to tools and equipment to inspect the belts and recommend adjustment or replacement when necessary.
Brakes Brakes stop the vehicle and are crucial to safe driving.
. Signs of brake wear may include
chirping, grinding, or squealing noises, or difficulty stopping.
Trained dealer technicians have access to tools and equipment to inspect the brakes and recommend quality parts engineered for the vehicle.
Fluids Proper fluid levels and approved fluids protect the vehicle’s systems and components. See Recommended Fluids and Lubricants on page 11-12 for GM approved fluids.
. Engine oil and windshield
washer fluid levels should be checked at every fuel fill.
Instrument cluster lights may come on to indicate that fluids may be low and need to be filled.
Hoses Hoses transport fluids and should be regularly inspected to ensure that there are no cracks or leaks. With a multi-point inspection, your dealer can inspect the hoses and advise if replacement is needed.
Lamps Properly working headlamps, taillamps, and brake lamps are important to see and be seen on the road.
. Signs that the headlamps need
attention include dimming, failure to light, cracking, or damage. The brake lamps need to be checked periodically to ensure that they light when braking.
. With a multi-point inspection,
your dealer can check the lamps and note any concerns.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-6081502) - 2014 - crc2 - 9/17/13
(10,1)
11-10
Service and Maintenance
Shocks and Struts Shocks and struts help aid in control for a smoother ride.
. Signs of wear may include
steering wheel vibration, bounce/ sway while braking, longer stopping distance, or uneven tire wear.
. As part of the multi-point inspection, trained dealer technicians can visually inspect the shocks and struts for signs of leaking, blown seals, or damage, and can advise when service is needed.
Tires Tires need to be properly inflated, rotated, and balanced. Maintaining the tires can save money and fuel, and can reduce the risk of tire failure.
. Signs that the tires need to be replaced include three or more visible treadwear indicators; cord or fabric showing through the
rubber; cracks or cuts in the tread or sidewall; or a bulge or split in the tire.
Trained dealer technicians can inspect and recommend the right tires. Your dealer can also provide tire/wheel balancing services to ensure smooth vehicle operation at all speeds. Your dealer sells and services name brand tires.
Vehicle Care To help keep the vehicle looking like new, vehicle care products are available from your dealer. For information on how to clean and protect the vehicle’s interior and exterior, see Interior Care on page 10-90 and Exterior Care on page 10-87.
Wheel Alignment Wheel alignment is critical for ensuring that the tires deliver optimal wear and performance.
. Signs that the alignment may
need to be adjusted include pulling, improper vehicle handling, or unusual tire wear.
. Your dealer has the required equipment to ensure proper wheel alignment.
Windshield For safety, appearance, and the best viewing, keep the windshield clean and clear.
. Signs of damage include
scratches, cracks, and chips.
Trained dealer technicians can inspect the windshield and recommend proper replacement if needed.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-6081502) - 2014 - crc2 - 9/17/13
(11,1)
Service and Maintenance
11-11
Wiper Blades Wiper blades need to be cleaned and kept in good condition to provide a clear view.
. Signs of wear include streaking, skipping across the windshield, and worn or split rubber.
Trained dealer technicians can check the wiper blades and replace them when needed.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-6081502) - 2014 - crc2 - 9/17/13
(12,1)
11-12
Service and Maintenance
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and Lubricants Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer.
Usage
Engine Oil
Engine Coolant
Hydraulic Brake System
Windshield Washer
Automatic Transmission
Key Lock Cylinders
Chassis Lubrication
Front Axle (1500 Series Vehicles with
Four-Wheel Drive)
Fluid/Lubricant Use only engine oil licensed to the dexos1 specification of the proper SAE viscosity grade. ACDelco dexos1 Synthetic Blend is recommended. See Engine Oil on page 10-6. 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant. See Engine Coolant on page 10-15. DOT 3 Hydraulic Brake Fluid (GM Part No. 19299818, in Canada 19299819). Automotive windshield washer fluid that meets regional freeze protection requirements. DEXRON®-VI Automatic Transmission Fluid. Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474). Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. SAE 80W-90 Axle Lubricant (GM Part No. 89021671, in Canada 89021672).
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-6081502) - 2014 - crc2 - 9/17/13
(13,1)
Service and Maintenance
11-13
Usage
Front Axle (2500 Series Vehicles with
Four-Wheel Drive)
Rear Axle
Transfer Case (Four-Wheel Drive)
Front Axle Propshaft Spline or One-Piece Propshaft Spline
(Two-Wheel Drive with Auto. Trans.)
Hood Hinges
Fluid/Lubricant SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 89021677, in Canada 89021678). SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 89021677, in Canada 89021678). DEXRON®-VI Automatic Transmission Fluid. Spline Lubricant, Special Lubricant (GM Part No. 19257121, in Canada 19257122).
Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474).
Outer Tailgate Handle Pivot Points Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in
Weatherstrip Conditioning
Weatherstrip Squeaks
Canada 10953474). Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. 12345579, in Canada 10953481). Synthetic Grease with Teflon, Superlube (GM Part No. 12371287, in Canada 10953437).
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-6081502) - 2014 - crc2 - 9/17/13
(14,1)
11-14
Service and Maintenance
Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
Maintenance Replacement Parts
Part
GM Part Number
ACDelco Part Number
Engine Air Cleaner/Filter
Standard Filter High Capacity Filter
Oil Filter Spark Plugs Wiper Blades
Front – 55.0 cm (21.6 in) Rear – 30.0 cm (11.8 in)
15908916* 15908915
89017524
1262125825877402
25820122A3086C* A3085C
PF48
41-110— —
*15908915 (A3085C) high-capacity air cleaner filter may be substituted.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-6081502) - 2014 - crc2 - 9/17/13
(15,1)
Service and Maintenance
11-15
Maintenance Records After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts.
Date
Odometer Reading
Serviced By
Services Performed
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-6081502) - 2014 - crc2 - 9/17/13
(16,1)
11-16
Service and Maintenance
Date
Odometer Reading
Serviced By
Services Performed
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-6081502) - 2014 - crc2 - 9/17/13
(17,1)
Date
Odometer Reading
Serviced By
Services Performed
Service and Maintenance
11-17
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-6081502) - 2014 - crc2 - 9/17/13
(18,1)
11-18
Service and Maintenance
Date
Odometer Reading
Serviced By
Services Performed
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-6081502) - 2014 - crc2 - 9/17/13
(1,1)
Technical Data
Vehicle Identification
Vehicle Identification
Vehicle Identification
Number (VIN) . . . . . . . . . . . . . . 12-1
Service Parts Identification
Label . . . . . . . . . . . . . . . . . . . . . . . 12-1
Vehicle Data
Capacities and
Specifications . . . . . . . . . . . . . . 12-2
Engine Drive Belt Routing . . . 12-4Vehicle Identification Number (VIN)
This legal identifier is in the front corner of the instrument panel, on the left side of the vehicle. It can be seen through the windshield from outside. The VIN also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration.
Technical Data
12-1
Engine Identification The eighth character in the VIN is the engine code. This code identifies the vehicle's engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications on page 12-2 for the vehicle's engine code.
Service Parts Identification Label This label, on the inside of the glove box, has the following information:
. Vehicle Identification
Number (VIN).
. Model designation.
. Paint information.
. Production options and special
equipment.
Do not remove this label from the vehicle.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-6081502) - 2014 - crc2 - 9/17/13
(2,1)
12-2
Technical Data
Vehicle Data
Capacities and Specifications The following approximate capacities are given in metric and English conversions. See Recommended Fluids and Lubricants on page 11-12 for more information.
Application
Air Conditioning Refrigerant
Cooling System
5.3L V8
6.0L V8Engine Oil with Filter Fuel Tank Regular Extended 1500 Series Extended 2500 Series
Capacities
Metric
English
For the air conditioning system refrigerant type and charge amount, see the refrigerant label under the
hood. See your dealer for more information.
17.3 L 16.5 L 5.7 L
98.4 L 119.2 L 147.6 L
18.3 qt 17.4 qt 6.0 qt
26.0 gal 31.5 gal 39.0 gal
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-6081502) - 2014 - crc2 - 9/17/13
(3,1)
Technical Data
12-3
Application
Capacities
Metric
English
Transmission Fluid (Pan Removal and Filter Replacement)
6L80-E Transmission 6L90-E Transmission
Transfer Case Fluid Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling.
190 Y
5.7 L 6.0 L 1.5 L
6.0 qt 6.3 qt 1.6 qt 140 lb ft
Engine Specifications
Engine
VIN Code
5.3L V8 FlexFuel with Active Fuel Management™ (Iron Block) (LMG) 5.3L V8 FlexFuel with Active Fuel Management™(Aluminum Block) (LC9) 6.0L V8 (Iron Block) (L96)
Spark Plug Gap 1.02mm (0.040 in)
1.02mm (0.040 in)
1.02 mm (0.040 in)
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-6081502) - 2014 - crc2 - 9/17/13
(4,1)
12-4
Technical Data
Engine Drive Belt Routing
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-6081502) - 2014 - crc2 - 9/17/13
(1,1)
Customer Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . 13-1
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . 13-3
Customer Assistance for Text
Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-4
GM Mobility ReimbursementProgram . . . . . . . . . . . . . . . . . . . . 13-5
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 13-5
Scheduling Service
Appointments . . . . . . . . . . . . . . 13-7
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 13-7
Collision Damage Repair . . . . 13-9
Service PublicationsOrdering Information . . . . . . 13-11
Reporting Safety Defects Reporting Safety Defects to
the United States Government . . . . . . . . . . . . . . . 13-12
Reporting Safety Defects to
the Canadian Government . . . . . . . . . . . . . . . 13-13
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-13
Vehicle Data Recording and Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-13
Event Data Recorders . . . . . . 13-14
OnStar® . . . . . . . . . . . . . . . . . . . . 13-14
Navigation System . . . . . . . . . 13-15
Radio FrequencyIdentification (RFID) . . . . . . . 13-15
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-15
Customer Information
13-1
Customer Information
Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of your dealership or the general manager.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-6081502) - 2014 - crc2 - 9/17/13
(2,1)
13-2
Customer Information
If after contacting a
STEP TWO: member of dealership management, it appears your concern cannot be resolved by your dealership without further help, in the U.S., call the Chevrolet Customer Assistance Center at 1-800-222-1020. In Canada, call General Motors of Canada Customer Care Centre at 1-800-263-3777 (English), or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance representative:
. Vehicle Identification
Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage.
When contacting Chevrolet, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest following Step One first. STEP THREE — U.S. Owners: Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line® Program to enforce your rights. The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within
40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/ Mexico-6081502) - 2014 - crc2 - 9/17/13
(3,1)
For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Care Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or write to: The Mediation/Arbitration Program c/o Customer Care Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the Vehicle Identification Number (VIN).Customer Information
13-3
Customer Assistance Offices Chevrolet encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Chevrolet, the letter should be addressed to: United States and Puerto Rico Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com 1-800-222-1020
1-800-833-2438 (For Text Telephone Devices (TTYs)) Roadside Assistance: 1-800-243-8872
