2007 Chevrolet Suburban Owners Manual

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Foaming Tire Shine Low Gloss Wash Wax Concentrate Spot Lifter Odor Eliminator Cleans, shines, and protects in one step. No wiping necessary. Medium foaming shampoo. Cleans and lightly waxes. Biodegradable and phosphate free. Quickly removes spots and stains from carpets, vinyl, and cloth upholstery. Odorless spray odor eliminator used on fabrics, vinyl, leather and carpet. Vehicle Identiﬁcation Number (VIN) This is the legal identiﬁer for your vehicle. It appears on a plate in the front corner of the instrument panel, on the driver side. You can see it if you look through the windshield from outside your vehicle. The VIN also appears on the Certiﬁcation/Tire and Service Parts labels and the certiﬁcates of title and registration. Engine Identiﬁcation The eighth character in the VIN is the engine code. This code helps you identify your vehicle’s engine, speciﬁcations, and replacement parts. 562 Service Parts Identiﬁcation Label This label is on the inside of the glove box. It is very helpful if you ever need to order parts. The label has the following information: (cid:129) Vehicle Identiﬁcation Number (VIN) (cid:129) Model designation (cid:129) Paint information (cid:129) Production options and special equipment Do not remove this label from the vehicle. Electrical System Add-On Electrical Equipment Notice: Do not add anything electrical to your vehicle unless you check with your dealer ﬁrst. Some electrical equipment can damage your vehicle and the damage would not be covered by your warranty. Some add-on electrical equipment can keep other components from working as they should. Add-on equipment can drain your vehicle’s battery, even if your vehicle is not operating. Your vehicle has an airbag system. Before attempting to add anything electrical to your vehicle, see Servicing Your Airbag-Equipped Vehicle on page 106. 563 Windshield Wiper Fuses The windshield wiper motor is protected by an internal circuit breaker and a fuse. If the motor overheats due to heavy snow, etc., the wiper will stop until the motor cools. If the overload is caused by some electrical problem and not snow, etc., be sure to get it ﬁxed. Power Windows and Other Power Options Circuit breakers protect the power windows and other power accessories. If the current load is too heavy, the circuit breaker opens and then closes after a cool down period, protecting the circuit until the problem is ﬁxed or goes away. Fuses and Circuit Breakers The wiring circuits in your vehicle are protected from short circuits by a combination of fuses, circuit breakers and fusible thermal links. This greatly reduces the chance of ﬁres caused by electrical problems. Look at the silver-colored band inside the fuse. If the band is broken or melted, replace the fuse. Be sure you replace a bad fuse with a new one of the identical size and rating. If you ever have a problem on the road and do not have a spare fuse, you can borrow one that has the same amperage. Just pick some feature of your vehicle that you can get along without, like the radio or cigarette lighter, and use its fuse if it is the correct amperage. Replace it as soon as you can. 564 Instrument Panel Fuse Block The instrument panel fuse block access door is located on the driver’s side edge of the instrument panel. Fuses AUX PWR2 SWC BKLT DDM CTSY Usage Rear Cargo Area Power Outlets Steering Wheel Controls Backlight Driver Door Module Dome Lamps, Driver’s Side Turn Signal LT STOP TRN Driver’s Side Turn Signal, Stoplamp DIM Instrument Panel Back Lighting RT STOP TRN Passenger’s Side Turn Signal, BCM UNLCK2 LCK2 Stoplamp Body Control Module Power Door Lock 2 (Unlock Feature) Power Door Lock 2 (Lock Feature) Stoplamps, Center-High Mounted Stoplamp Rear Climate Controls Passenger Door Module, Universal Home Remote System Accessory Power Outlets STOP LAMPS REAR HVAC PDM AUX PWR Fuses LT DR REAR SEAT Usage Driver’s Side Power Window Circuit Breaker Rear Seats 565 Center Instrument Panel Fuse Block The center instrument panel fuse block is located underneath the instrument panel, to the left of the steering column. Top View Fuses IS LPS UNLCK1 OBS DET LCK1 REAR WPR COOLED SEATS DSM Harness Connector LT DR BODY BODY Usage Interior Lamps Power Door Lock 1 (Unlock Feature) Ultrasonic Rear Parking Assist, Power Liftgate Power Door Lock 1 (Lock Feature) Rear Wiper Not Used Driver Seat Module, Remote Keyless Entry System Usage Driver’s Door Harness Connection Harness Connector Harness Connector Harness Connector BODY 2 BODY 1 BODY 3 Usage Body Harness Connector 2 Body Harness Connector 1 Body Harness Connector 3 566 Harness Connector Usage HEADLINER 3 Headliner Harness Connector 3 HEADLINER 2 Headliner Harness Connector 2 HEADLINER 1 Headliner Harness Connector 1 Underhood Fuse Block BRAKE CLUTCH Brake Clutch Harness Connector SEO/UPFITTER Special Equipment Option Upﬁtter Harness Connector Circuit Breaker Usage CB1 CB2 CB3 CB4 Passenger’s Side Power Window Circuit Breaker Passenger’s Seat Circuit Breaker Driver’s Seat Circuit Breaker Not Used The underhood fuse block is located in the engine compartment, on the driver’s side of the vehicle. Lift the cover for access to the fuse/relay block. To remove fuses, hold the end of the fuse between your thumb and index ﬁnger and pull straight out. 567 Fuses Usage Not Used Electronic Stability Suspension Control, Automatic Level Control Exhaust Fuses Usage Left Trailer Stop/Turn Lamp Engine Controls Engine Control Module, Throttle Control 568 Fuses Usage Fuses Usage 10 11 12 13 14 15 16 17 Right Trailer Stop/Turn Lamp Front Washer Oxygen Sensors Anti-lock Brakes System 2 Trailer Back-up Lamps Driver’s Side Low-Beam Headlamp Engine Control Module (Battery) Fuel Injectors, Ignition Coils (Right Side) Transmission Control Module (Battery) Vehicle Back-up Lamps Passenger’s Side Low-Beam Headlamp Air Conditioning Compressor 18 19 20 21 22 23 24 25 26 27 28 29 Oxygen Sensors Transmission Controls (Ignition) Fuel Pump Not Used Rear Washer Fuel Injectors, Ignition Coils (Left Side) Trailer Park Lamps Driver’s Side Park Lamps Passenger’s Side Park Lamps Fog Lamps Horn Passenger’s Side High-Beam Headlamp 569 Fuses Usage Fuses Usage 30 31 32 33 34 35 36 37 38 39 40 41 42 43 Daytime Running Lamps Driver’s Side High-Beam Headlamp Not Used Sunroof, Emergency Roof Lamp Key Ignition System, Theft Deterrent System Windshield Wiper SEO B2 Upﬁtter Usage (Battery) Electric Adjustable Pedals Climate Controls (Battery) Airbag System (Ignition) Ampliﬁer Audio System Four-Wheel Drive Miscellaneous (Ignition), Rear Vision Camera, Cruise Control 44 45 46 47 48 49 50 51 52 53 54 55 56 Liftgate Release OnStar®, Rear Seat Entertainment Display Instrument Panel Cluster Not Used Not Used Auxiliary Climate Control (Ignition), Compass-Temperature Mirror Rear Defogger Airbag System (Battery) SEO B1 Upﬁtter Usage (Battery) Cigarette Lighter, Auxiliary Power Outlet Automatic Level Control Compressor Relay, SEO Upﬁtter Usage Climate Controls (Ignition) Engine Control Module, Secondary Fuel Pump (Ignition) 570 J-Case Fuses Usage Relays Usage 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 Cooling Fan 1 Automatic Level Control Compressor Heavy Duty Anti-lock Brake System Cooling Fan 2 Anti-lock Brake System 1 Starter Stud 2 (Trailer Brakes) Left Bussed Electrical Center 1 Electric Running Boards Heated Windshield Washer System Four-Wheel Drive System Stud 1 (Trailer Connector Battery Power) Mid-Bussed Electrical Center 1 Climate Control Blower Power Liftgate Module Left Bussed Electrical Center 2 Cooling Fan High Speed Cooling Fan Low Speed FAN HI FAN LO ENG EXH VLV Not Used Cooling Fan Control FAN CNTRL Low-Beam Headlamp HDLP LO/HID Front Fog Lamps FOG LAMP Air Conditioning Compressor A/C CMPRSR Starter STRTR Powertrain PWR/TRN Fuel Pump FUEL PMP PRK LAMP Parking Lamps REAR DEFOG Rear Defogger RUN/CRANK Switched Power 571 Capacities and Speciﬁcations The following approximate capacities are given in English and metric conversions. See Recommended Fluids and Lubricants on page 590 for more information. Application Capacities English Metric Air Conditioning Refrigerant R134a Cooling System 4.8L V8 5.3L V8 6.0L V8 1500 Series 6.0L V8 2500 Series Engine Oil with Filter Fuel Tank Regular Extended 1500 Series Extended 2500 Series Transmission Fluid 4L70-E Super Duty Transmission and 4L60-E Electronic Transmission 4L80-E Transmission 572 For the air conditioning system refrigerant charge amount, see the refrigerant caution label located under the hood. See your dealer for more information. 17.8 qt 18.3 qt 17.9 qt 17.4 qt 6.0 qt† 26.0 gal 31.5 gal 39.0 gal 5.0 qt 7.7 qt 16.9 L 17.3 L 16.9 L 16.5 L 5.7 L† 98.4 L 119.2 L 147.6 L 4.7 L 7.3 L Application Transfer Case Fluid Wheel Nut Torque †Oil ﬁlter should be changed at every oil change. After reﬁll, the level must be rechecked. Add enough engine coolant so that the ﬂuid is within the proper operating range. 190 Y Capacities Metric 1.9 L English 2.0 qt 140 lb ft Engine Speciﬁcations Engine VIN Code 4.8L V8 5.3L V8 Flexible Fuel with Active Fuel Management™ (Iron) 5.3L V8 Flexible Fuel with Active Fuel Management™ (Aluminum Block) 5.3L V8 with Active Fuel Management™ 6.0L V8 6.0L V8 with Active Fuel Management™ Transmission Automatic Spark Plug Gap 0.040 in (1.01 mm) Automatic 0.040 in (1.01 mm) Automatic 0.040 in (1.01 mm) Automatic Automatic Automatic 0.040 in (1.01 mm) 0.040 in (1.01 mm) 0.040 in (1.01 mm) 573 ✍ NOTES 574 Section 6 Maintenance Schedule Maintenance Schedule ................................ 576 Introduction ............................................... 576 Maintenance Requirements ........................ 576 Your Vehicle and the Environment ............ 576 Using the Maintenance Schedule ............... 577 Scheduled Maintenance ............................. 579 Additional Required Services ..................... 582 Maintenance Footnotes .............................. 584 Owner Checks and Services ..................... 586 At Each Fuel Fill ....................................... 586 At Least Once a Month ............................. 587 At Least Once a Year ............................... 587 Recommended Fluids and Lubricants ........ 590 Normal Maintenance Replacement Parts ... 592 Engine Drive Belt Routing ......................... 593 Maintenance Record .................................. 594 575 Maintenance Schedule Introduction Important: Keep engine oil at the proper level and change as recommended. Have you purchased the GM Protection Plan? The Plan supplements your new vehicle warranties. See your Warranty and Owner Assistance booklet or your dealer for details. Maintenance Requirements Notice: Maintenance intervals, checks, inspections, replacement parts, and recommended ﬂuids and lubricants as prescribed in this manual are necessary to keep your vehicle in good working condition. Any damage caused by failure to follow scheduled maintenance might not be covered by warranty. Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. All recommended maintenance is important. Improper vehicle maintenance can even affect the quality of the air we breathe. Improper ﬂuid levels or the wrong tire inﬂation can increase the level of emissions from your vehicle. To help protect our environment, and to keep your vehicle in good condition, be sure to maintain your vehicle properly. 576 Using the Maintenance Schedule We at General Motors want to help you keep your vehicle in good working condition. But we do not know exactly how you will drive it. You may drive very short distances only a few times a week. Or you may drive long distances all the time in very hot, dusty weather. You may use your vehicle in making deliveries. Or you may drive it to work, to do errands, or in many other ways. Because of all the different ways people use their vehicles, maintenance needs vary. You may need more frequent checks and replacements. So please read the following and note how you drive. If you have any questions on how to keep your vehicle in good condition, see your GM Goodwrench® dealer. This schedule is for vehicles that: carry passengers and cargo within recommended limits. You will ﬁnd these limits on the Tire and Loading Information label. See Loading Your Vehicle on page 407. are driven on reasonable road surfaces within legal driving limits. are driven off-road in the recommended manner. See Off-Road Driving on page 372. use the recommended fuel. See Gasoline Octane on page 447. The services in Scheduled Maintenance on page 579 should be performed when indicated. See Additional Required Services on page 582 and Maintenance Footnotes on page 584 for further information. 577 (cid:129) (cid:129) (cid:129) (cid:129) If you want to purchase service information, see Service Publications Ordering Information on page 616. Owner Checks and Services on page 586 tells you what should be checked, when to check it, and what you can easily do to help keep your vehicle in good condition. The proper replacement parts, ﬂuids, and lubricants to use are listed in Recommended Fluids and Lubricants on page 590 and Normal Maintenance Replacement Parts on page 592. When your vehicle is serviced, make sure these are used. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. We recommend the use of genuine GM parts. {CAUTION: Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, see your GM Goodwrench® dealer to have a qualiﬁed technician do the work. See Doing Your Own Service Work on page 445. Some maintenance services can be complex. So, unless you are technically qualiﬁed and have the necessary equipment, you should have your GM Goodwrench® dealer do these jobs. When you go to your GM Goodwrench® dealer for your service needs, you will know that GM-trained and supported service technicians will perform the work using genuine GM parts. 578 Scheduled Maintenance When the CHANGE ENGINE OIL SOON message comes on, it means that service is required for your vehicle. Have your vehicle serviced as soon as possible within the next 600 miles (1 000 km). It is possible that, if you are driving under the best conditions, the engine oil life system may not indicate that vehicle service is necessary for over a year. However, your engine oil and ﬁlter must be changed at least once a year and at this time the system must be reset. Your GM Goodwrench® dealer has GM-trained service technicians who will perform this work using genuine GM parts and reset the system. If the engine oil life system is ever reset accidentally, you must service your vehicle within 3,000 miles (5 000 km) since your last service. Remember to reset the oil life system whenever the oil is changed. See Engine Oil Life System on page 462 for information on the Engine Oil Life System and resetting the system. When the CHANGE ENGINE OIL SOON message appears, certain services, checks, and inspections are required. Required services are described in the following for “Maintenance I” and “Maintenance II.” Generally, it is recommended that your ﬁrst service be Maintenance I, your second service be Maintenance II, and that you alternate Maintenance I and Maintenance II thereafter. However, in some cases, Maintenance II may be required more often. 579 Maintenance I — Use Maintenance I if the CHANGE ENGINE OIL SOON message comes on within 10 months since the vehicle was purchased or Maintenance II was performed. Maintenance II — Use Maintenance II if the previous service performed was Maintenance I. Always use Maintenance II whenever the message comes on 10 months or more since the last service or if the message has not come on at all for one year. Scheduled Maintenance Service Maintenance I Maintenance II Change engine oil and ﬁlter. See Engine Oil on page 459. Reset oil life system. See Engine Oil Life System on page 462. An Emission Control Service. Lubricate chassis components. See footnote #. Visually check for any leaks or damage. See footnote (j). Inspect engine air cleaner ﬁlter or change indicator (if equipped). If necessary, replace ﬁlter. See Engine Air Cleaner/Filter on page 464. See footnote (l). Rotate tires and check inﬂation pressures and wear. See Tire Inspection and Rotation on page 521 and “Tire Wear Inspection” in At Least Once a Month on page 587. Inspect brake system. See footnote (a). • • • • • • • • • • • 580 Scheduled Maintenance (cont’d) Service Maintenance I Maintenance II Check engine coolant and windshield washer ﬂuid levels and add ﬂuid as needed. Perform any needed additional services. See “Additional Required Services” in this section. Inspect suspension and steering components. See footnote (b). Inspect engine cooling system. See footnote (c). Inspect wiper blades. See footnote (d). Inspect restraint system components. See footnote (e). Lubricate body components. See footnote (f). Check transmission ﬂuid level and add ﬂuid as needed. • • • • • • • • • • 581 Additional Required Services The following services should be performed at the ﬁrst maintenance service (I or II) after the indicated miles (kilometers) shown for each item. Additional Required Services 75,000 25,000 (40 000) 50,000 (80 000) (120 000) • • • • • • • • 100,000 (160 000) 125,000 (200 000) 150,000 (240 000) • • • • • • • • • • • Service and Miles (Kilometers) Inspect fuel system for damage or leaks. Inspect exhaust system for loose or damaged components. Vehicles without a ﬁlter restriction indicator: Replace engine air cleaner ﬁlter. See Engine Air Cleaner/Filter on page 464. Change automatic transmission ﬂuid and ﬁlter (severe service). See footnote (h). Change automatic transmission ﬂuid and ﬁlter (normal service). 582 Additional Required Services (cont’d) Service and Miles (Kilometers) Four-wheel drive: Change transfer case ﬂuid. See footnote (g). Inspect evaporative control system. An Emission Control Service. See footnotes † and (k). Replace spark plugs and inspect spark plug wires. An Emission Control Service. Engine cooling system service (or every ﬁve years, whichever occurs ﬁrst). An Emission Control Service. See footnote (i). Inspect engine accessory drive belt. An Emission Control Service. See footnote (m). 25,000 (40 000) 50,000 (80 000) 75,000 (120 000) 100,000 (160 000) 125,000 (200 000) 150,000 (240 000) • • • • • • • • • 583 (b) Visually inspect front and rear suspension and steering system for damaged, loose, or missing parts, signs of wear, or lack of lubrication. Inspect power steering lines and hoses for proper hook-up, binding, leaks, cracks, chaﬁng, etc. Visually check constant velocity joints, rubber boots, and axle seals for leaks. (c) Visually inspect hoses and have them replaced if they are cracked, swollen, or deteriorated. Inspect all pipes, ﬁttings, and clamps; replace with genuine GM parts as needed. To help ensure proper operation, a pressure test of the cooling system and pressure cap and cleaning the outside of the radiator and air conditioning condenser is recommended at least once a year. (d) Visually inspect wiper blades for wear or cracking. Replace wiper blades that appear worn or damaged or that streak or miss areas of the windshield. Maintenance Footnotes † The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle’s useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded. # Lubricate the front suspension, steering linkage, transmission shift linkage, and parking brake cable guides. Control arm ball joints on 2500 series vehicles require lubrication but should not be lubricated unless their temperature is 10°F (−12°C) or higher, or they could be damaged. Control arm ball joints on 1500 series vehicles are maintenance-free. (a) Visually inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chaﬁng, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect other brake parts, including calipers, parking brake, etc. 584 (e) Make sure the safety belt reminder light and all your belts, buckles, latch plates, retractors, and anchorages are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also look for any opened or broken airbag coverings, and have them repaired or replaced. The airbag system does not need regular maintenance. (f) Lubricate all key lock cylinders, hood latch assembly, secondary latch, pivots, spring anchor, release pawl, rear compartment hinges, outer liftgate handle pivot points, rear door detent link, roller mechanism, liftgate handle pivot points, latch bolt, fuel door hinge, cargo door hinge, locks, and folding seat hardware. More frequent lubrication may be required when exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth will make them last longer, seal better, and not stick or squeak. (g) Check vent hose at transfer case for kinks and proper installation. (h) Change automatic transmission ﬂuid and ﬁlter if the vehicle is mainly driven under one or more of these conditions: − In heavy city traffic where the outside temperature regularly reaches 90°F (32°C) or higher. − In hilly or mountainous terrain. − When doing frequent trailer towing. − Uses such as found in taxi, police, or delivery service. (i) Drain, ﬂush, and reﬁll cooling system. This service can be complex; you should have your dealer perform this service. See Engine Coolant on page 470 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap, and ﬁller neck. Pressure test the cooling system and pressure cap. (j) A ﬂuid loss in any vehicle system could indicate a problem. Have the system inspected and repaired and the ﬂuid level checked. Add ﬂuid if needed. 585 (k) Inspect system. Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. Check that the purge valve works properly, if equipped. Replace as needed. (l) If you drive regularly under dusty conditions, inspect the ﬁlter at each engine oil change. (m) Visually inspect belt for fraying, excessive cracks, or obvious damage. Replace belt if necessary. Owner Checks and Services These owner checks and services should be performed at the intervals speciﬁed to help ensure the safety, dependability, and emission control performance of your vehicle. Your GM Goodwrench® dealer can assist you with these checks and services. Be sure any necessary repairs are completed at once. Whenever any ﬂuids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Recommended Fluids and Lubricants on page 590. It is important to check the engine oil At Each Fuel Fill It is important to perform these underhood checks at each fuel ﬁll. Engine Oil Level Check Check the engine oil level and add the proper oil if necessary. See Engine Oil on page 459 for further details. Notice: regularly and keep it at the proper level. Failure to keep the engine oil at the proper level can cause damage to the engine not covered by your warranty. Engine Coolant Level Check Check the engine coolant level and add DEX-COO® coolant mixture if necessary. See Engine Coolant on page 470 for further details. Windshield Washer Fluid Level Check Check the windshield washer ﬂuid level in the windshield washer ﬂuid reservoir and add the proper ﬂuid if necessary. 586 At Least Once a Month Tire Inﬂation Check Visually inspect your vehicle’s tires and make sure they are inﬂated to the correct pressures. Do not forget to check the spare tire. See Inﬂation - Tire Pressure on page 515. Check to make sure the spare tire is stored securely. See Changing a Flat Tire on page 532. Tire Wear Inspection Tire rotation may be required for high mileage highway drivers prior to the Engine Oil Life System service notiﬁcation. Check the tires for wear and, if necessary, rotate the tires. See Tire Inspection and Rotation on page 521. At Least Once a Year Starter Switch Check {CAUTION: When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured. 1. Before you start, be sure you have enough room around the vehicle. 2. Firmly apply both the parking brake and the regular brake. See Parking Brake on page 156. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts. 3. Try to start the engine in each gear. The vehicle should start only in PARK (P) or NEUTRAL (N). If the vehicle starts in any other position, contact your GM Goodwrench® dealer for service. 587 Automatic Transmission Shift Lock Control System Check {CAUTION: When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured. 1. Before you start, be sure you have enough room around the vehicle. It should be parked on a level surface. 2. Firmly apply the parking brake. See Parking Brake on page 156. Be ready to apply the regular brake immediately if the vehicle begins to move. 3. With the engine off, turn the ignition to RUN, but do not start the engine. Without applying the regular brake, try to move the shift lever out of PARK (P) with normal effort. If the shift lever moves out of PARK (P), contact your GM Goodwrench® dealer for service. Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition to LOCK in each shift lever position. (cid:129) The ignition should turn to LOCK only when the shift lever is in PARK (P). (cid:129) The ignition key should come out only in LOCK. Contact your GM Goodwrench® dealer if service is required. 588 Parking Brake and Automatic Transmission Park (P) Mechanism Check {CAUTION: When you are doing this check, your vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of your vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move. Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. (cid:129) To check the parking brake’s holding ability: With the engine running and transmission in NEUTRAL (N), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only. (cid:129) To check the PARK (P) mechanism’s holding ability: With the engine running, shift to PARK (P). Then release the parking brake followed by the regular brake. Contact your GM Goodwrench® dealer if service is required. Hood and Liftgate Support Gas Strut Service Visually inspect gas strut for signs of wear, corrosion, cracks, loss of lubricant, or other damage. Check the hold open ability of gas strut. If necessary, replace with genuine GM parts. Underbody Flushing Service At least every spring, use plain water to ﬂush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect. 589 Recommended Fluids and Lubricants Fluids and lubricants identiﬁed below by name, part number, or speciﬁcation can be obtained from your dealer. Usage Engine Oil Engine Coolant Hydraulic Brake System Fluid/Lubricant Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute Certiﬁed for Gasoline Engines starburst symbol. GM Goodwrench® oil meets all the requirements for your vehicle. To determine the proper viscosity for your vehicle’s engine, see Engine Oil on page 459. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 470. Delco® Supreme 11 Brake Fluid or equivalent DOT-3 brake ﬂuid. Usage Windshield Washer Power Steering System Automatic Transmission Key Lock Cylinders Chassis Lubrication Front Axle (1500 Series Vehicles with Four-Wheel Drive) Fluid/Lubricant GM Optikleen® Washer Solvent. GM Power Steering Fluid (GM Part No. U.S. 89021184, in Canada 89021186). DEXRON®-VI Automatic Transmission Fluid. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. SAE 80W-90 Axle Lubricant (GM Part No. U.S. 1052271, in Canada 10950849). 590 Usage Front Axle (2500 Series Vehicles with Four-Wheel Drive) Rear Axle Fluid/Lubricant SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 12378261, in Canada 10953455) meeting GM Speciﬁcation 9986115. SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 12378261, in Canada 10953455) meeting GM Speciﬁcation 9986115. Automatic Transfer Case (Four-Wheel Drive) Front Axle Propshaft Spline or One-Piece Propshaft Spline (Two-Wheel Drive with Auto. Trans.) AUTO-TRAK II Fluid (GM Part No. U.S. 12378508, in Canada 10953626). Spline Lubricant, Special Lubricant (GM Part No. U.S. 12345879, in Canada 10953511) or lubricant meeting requirements of GM 9985830. Usage Hood Hinges Outer Tailgate Handle Pivot Points Weatherstrip Conditioning Weatherstrip Squeaks Fluid/Lubricant Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887). Synthetic Grease with Teﬂon, Superlube (GM Part No. U.S. 12371287, in Canada 10953437). 591 Normal Maintenance Replacement Parts Replacement parts identiﬁed below by name, part number, or speciﬁcation can be obtained from your GM dealer. Normal Maintenance Replacement Parts Part GM Part Number Engine Air Cleaner /Filter High Capacity Filter Standard Filter Oil Filter Spark Plugs Wiper Blades Front – 21.6 inches (55.0 cm) Rear – 11.8 inches (30.0 cm) *A1518C high-capacity air cleaner ﬁlter may be substituted. 15908915 15908916 89017524 12571164 15930910 15173728 ACDelco® Part Number A1518C A1519C* PF48 41-985 — — 592 Engine Drive Belt Routing 593 Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. See Maintenance Requirements on page 576. Any additional information from Owner Checks and Services on page 586 can be added on the following record pages. You should retain all maintenance receipts. Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed Maintenance Record 594 Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed Maintenance Record (cont’d) 595 Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed Maintenance Record (cont’d) 596 Section 7 Customer Assistance Information Customer Assistance and Information ....... 598 Customer Satisfaction Procedure ............... 598 Online Owner Center ................................. 601 Customer Assistance for Text Telephone (TTY) Users .......................... 602 Customer Assistance Offices ..................... 602 GM Mobility Reimbursement Program ........ 603 Roadside Assistance Program ................... 604 Courtesy Transportation ............................. 607 Vehicle Data Collection and Event Data Recorders ...................................... 609 Collision Damage Repair ........................... 610 Reporting Safety Defects ............................ 615 Reporting Safety Defects to the United States Government ..................... 615 Reporting Safety Defects to the Canadian Government ............................ 615 Reporting Safety Defects to General Motors ................................................... 615 Service Publications Ordering Information .... 616 597 Customer Assistance and Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer/retailer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s/retailer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership/retailer management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealership/retailer or the general manager. 598 STEP TWO: If after contacting a member of dealership/retailer management, it appears your concern cannot be resolved by the dealership/retailer without further help, in the U.S., contact the Chevrolet Customer Assistance Center by calling 1-800-222-1020. In Canada, contact General Motors of Canada Customer Communication Centre by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: (cid:129) Vehicle Identiﬁcation Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield. (cid:129) Dealership/retailer name and location. (cid:129) Vehicle delivery date and present mileage (kilometers). When contacting Chevrolet, please remember that your concern will likely be resolved at a dealer’s/retailer’s facility. That is why we suggest you follow Step One ﬁrst if you have a concern. STEP THREE — U.S. Owners: Both General Motors and your dealer/retailer are committed to making sure you are completely satisﬁed with your new vehicle. However, if you continue to remain unsatisﬁed after following the procedure outlined in Steps 1 and 2, you should ﬁle with the Better Business Bureau (BBB) Auto Line Program to enforce your rights. The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to ﬁling a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1838 Telephone: 1-800-955-5100 This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program. 599 STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps 1 and 2, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you ﬁle your complaint to the ﬁnal decision, should be completed in about 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge. For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685. Alternatively, you may call the General Motors Customer Communication Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or you may write to: The Mediation/Arbitration Program c/o Customer Communication Centre General Motors of Canada Limited Mail Code: CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Your inquiry should be accompanied by your Vehicle Identiﬁcation Number (VIN). 600 Online Owner Center Online Owner Center (United States only) The Owner Center is a resource for your GM ownership needs. Speciﬁc vehicle information can be found in one place. The Online Owner Center allows you to: (cid:129) Get e-mail service reminders. (cid:129) Access information about your speciﬁc vehicle, including tips and videos and an electronic version of this owner manual. (cid:129) Keep track of your vehicle’s service history and maintenance schedule. (cid:129) Find GM dealers/retailers for service nationwide. (cid:129) Receive special promotions and privileges only available to members. Refer to www.MyGMLink.com on the web for updated information and to register your vehicle. My GM Canada (Canada only) My GM Canada is a password-protected section of gmcanada.com where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease. Here are a few of the valuable tools and services you will have access to: − My Showroom: Find and save information on vehicles and current offers in your area. − My Dealers/Retailers: Save details such as address and phone number for each of your preferred GM Dealers or Retailers. − My Driveway: Receive service reminders and helpful advice on owning and maintaining your vehicle. − My Preferences: Manage your proﬁle, subscribe to E-News and use tools and forms with greater ease. To sign up to My GM Canada, visit the My GM Canada section within www.gmcanada.com. 601 Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center. Any TTY user in the U.S. can communicate with Chevrolet by dialing: 1-800-833-CHEV (2438). (TTY users in Canada can dial 1-800-263-3830.) Customer Assistance Offices Chevrolet encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Chevrolet, the letter should be addressed to: United States — Customer Assistance Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170 Detroit, MI 48232-5170 www.Chevrolet.com 1-800-222-1020 1-800-833-2438 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-CHEV-USA (243-8872) Fax Number: 313-381-0022 From Puerto Rico: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) Fax Number: 313-381-0022 From U.S. Virgin Islands: 1-800-496-9994 Fax Number: 313-381-0022 Canada — Customer Assistance General Motors of Canada Limited Customer Communication Centre, CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 www.gmcanada.com 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 602 Overseas — Customer Assistance Please contact the local General Motors Business Unit. Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) — Customer Assistance General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma # 2740 Col. Lomas de Bezares C.P. 11910, Mexico, D.F. 01-800-508-0000 Long Distance: 011-52-53 29 0 800 GM Mobility Reimbursement Program This program, available to qualiﬁed applicants, can reimburse you up to $1,000 of the cost of eligible aftermarket adaptive equipment required for your vehicle, such as hand controls or a wheelchair/scooter lift. The offer is available for a very limited period of time from the date of vehicle purchase/lease. For more details, or to determine your vehicle’s eligibility, visit gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. General Motors of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830. 603 Roadside Assistance Program In the U.S., call 1-800-CHEV-USA (1-800-243-8872). In Canada, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year. As the owner of a new Chevrolet vehicle, you are automatically enrolled in the Chevrolet Roadside Assistance program. Who is Covered? Roadside Assistance coverage is for the vehicle operator, regardless of ownership. In Canada, a person driving this vehicle without the consent of the owner is not eligible for coverage. The following services are provided in the U.S. during the Bumper-to-Bumper warranty period and, in Canada, during the Base Warranty coverage period of the New Vehicle Limited Warranty, up to a maximum coverage of $100. (cid:129) Fuel Delivery: Delivery of enough fuel for the vehicle to get to the nearest service station (approximately $5 in Canada). Service to provide diesel may be restricted. For safety reasons, propane and other alternative fuels will not be provided through this service. (cid:129) Lock-out Service: To ensure security, the driver must present personal identiﬁcation before lock-out service is provided. In Canada, the vehicle registration is also required. Lock-out service will be covered at no charge if you are unable to gain entry into your vehicle. A remote unlock may be available if you have an active OnStar® subscription. (cid:129) Emergency Tow From a Public Roadway or Highway: Tow to the nearest dealership/retailer for warranty service or in the event of a vehicle-disabling accident. Winch-out assistance when the vehicle is mired in sand, mud, or snow. 604 (cid:129) Flat Tire Change: Installation of a spare tire in good condition, when equipped and properly inﬂated, is covered at no charge. The customer is responsible for the repair or replacement of the tire if not covered by a warrantable failure. Jump Start: No-start occurrences which require a battery jump start will be covered at no charge. (cid:129) Trip Routing Service (Canada only): Upon request, Roadside Assistance will send you detailed, computer personalized maps, highlighting your choice of either the most direct route or the most scenic route to your destination, anywhere in North America, along with helpful travel information pertaining to your trip. We will make every attempt to send your personalized trip routing as quickly as possible, but it is best to allow three weeks before your planned departure date. Trip routing requests will be limited to six per calendar year. (cid:129) Trip Interruption Beneﬁts and Assistance (Canada only): In the event of a warranty related vehicle disablement, while en route and over 250 kilometres from original point of departure, you may qualify for trip interruption expense assistance. This assistance covers reasonable reimbursement of up to a maximum of $500 (Canadian) for (A) meals (maximum of $50/day), (B) lodging (maximum of $100/night) and (C) alternate ground transportation (maximum of $40/day). This beneﬁt is to assist you with some of the unplanned expense you may incur while waiting for your vehicle to be repaired. Pre-authorization, original detailed receipts and a copy of the repair order are required. Once authorization has been given, your advisor will help you make any necessary arrangements and explain how to claim for trip interruption expense assistance. 605 (cid:129) (cid:129) Alternative Service (Canada only): There may be times, when Roadside Assistance cannot provide timely assistance, your advisor may authorize you to secure local emergency road service, and you will be reimbursed up to $100 upon submission of the original receipt to Roadside Assistance. In many instances, mechanical failures are covered under Chevrolet’s Bumper-to-Bumper warranty, and the duration of the Base Warranty Coverage for Canadian customers of the new Vehicle Limited Warranty. However, any cost for parts and labor for non-warranty repairs are the responsibility of the driver. For prompt and efficient assistance when calling, please provide the following to the Roadside Assistance Representative: (cid:129) Your name, home address, and home telephone number. (cid:129) Telephone number of your location. Location of the vehicle. (cid:129) Model, year, color, and license plate number. (cid:129) Odometer reading, Vehicle Identiﬁcation Number (VIN), and delivery date of the vehicle. (cid:129) Description of the problem. While we hope you never have the occasion to use our service, it is added security while traveling for you and your family. Remember, we are only a phone call away. U.S. customers call Chevrolet Roadside Assistance: 1-800-CHEV-USA (1-800-243-8872), text telephone (TTY) users, call 1-888-889-2438, Canadian customers call 1-800-268-6800. Chevrolet and General Motors of Canada Limited reserve the right to limit services or reimbursement to an owner or driver when, in their sole discretion, the claims become excessive in frequency or type of occurrence. Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty. Chevrolet and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notiﬁcation. 606 (cid:129) Towing and Road Service Exclusions Speciﬁcally excluded from Roadside Assistance coverage are towing or services for vehicles operated on a non-public roadway or highway, ﬁnes, impound towing caused by a violation of local, Municipal, State, Provincial, or Federal law, and mounting, dismounting or changing of snow tires, chains, or other traction devices. Courtesy Transportation To enhance your ownership experience, we and our participating dealers/retailers are proud to offer Courtesy Transportation, a customer support program for new vehicles. For warranty repairs during the Bumper-to-Bumper (U.S.) or Base Warranty Coverage period (Canada), provided by the New Vehicle Limited Warranty, interim transportation may be available under the Courtesy Transportation program. Several courtesy transportation options are available to assist in reducing your inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty and is available only at participating dealers/retailers. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information. Scheduling Service Appointments When your vehicle requires warranty service, contact your dealer/retailer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer/retailer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership/retailer, let them know this, and ask for instructions. If the dealer/retailer requests that you simply drop the vehicle off for service, you are urged to do so as early in the work day as possible to allow for the same day repair. 607 Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer/retailer can offer you one of the following: Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation and participating dealers/retailers can provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round trip shuttle service within reasonable time and distance parameters for the dealer’s/retailer’s area. Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, and public transportation is used as ‘shuttle service,’ the reimbursement is limited to the associated shuttle allowance and must be supported by original receipts. 608 In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reﬂect actual costs and be supported by original receipts. Courtesy Rental Vehicle Your dealer/retailer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if your vehicle is kept for an overnight warranty repair. Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. Generally it is not possible to provide a like-vehicle as a courtesy rental. Additional Program Information All program options, such as shuttle service, may not be available at every dealer/retailer. Please contact your dealer/retailer for speciﬁc information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer/retailer personnel. General Motors reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion. Vehicle Data Collection and Event Data Recorders Your vehicle, like other modern motor vehicles, has a number of sophisticated computer systems that monitor and control several aspects of the vehicle’s performance. Your vehicle uses on-board vehicle computers to monitor emission control components to optimize fuel economy, to monitor conditions for airbag deployment and, if so equipped, to provide anti-lock braking and to help the driver control the vehicle in difficult driving situations. Some information may be stored during regular operations to facilitate repair of detected malfunctions; other information is stored only in a crash event by computer systems, such as those commonly called Event Data Recorders (EDR). In a crash event, computer systems, such as the airbag Sensing and Diagnostic Module (SDM) in your vehicle may record information about the condition of the vehicle and how it was operated, such as data related to engine speed, brake application, throttle position, vehicle speed, safety belt usage, airbag readiness, airbag performance, and the severity of a collision. If your vehicle is equipped with StabiliTrak®, steering performance, including yaw rate, steering wheel angle, and lateral acceleration, is also recorded. This information has been used to improve vehicle crash performance and may be used to improve crash performance of future vehicles and driving safety. Unlike the data recorders on many airplanes, these on-board systems do not record sounds, such as conversation of vehicle occupants. 609 Others, such as law enforcement, may have access to the special equipment that can read the information if they have access to the vehicle or the device that stores the data. If your vehicle has OnStar®, please check the OnStar® subscription service agreement or manual for information on its operations and data collection. Collision Damage Repair If your vehicle is involved in a collision and it is damaged, have the damage repaired by a qualiﬁed technician using the proper equipment and quality replacement parts. Poorly performed collision repairs will diminish your vehicle’s resale value, and safety performance can be compromised in subsequent collisions. To read this information, special equipment is needed and access to the vehicle or the device that stores the data is required. GM will not access information about a crash event or share it with others other than: (cid:129) with the consent of the vehicle owner or, if the vehicle is leased, with the consent of the lessee, in response to an official request of police or similar government office, as part of GM’s defense of litigation through the discovery process, or as required by law. In addition, once GM collects or receives data, GM may: (cid:129) use the data for GM research needs, (cid:129) make it available for research where appropriate conﬁdentiality is to be maintained and need is shown, or share summary data which is not tied to a speciﬁc vehicle with non-GM organizations for research purposes. 610 (cid:129) (cid:129) (cid:129) (cid:129) Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which your vehicle was originally built. Genuine GM Collision parts are your best choice to assure that your vehicle’s designed appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain your GM New Vehicle Warranty. Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior accidents. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part, may be an acceptable choice to maintain your vehicle’s originally designed appearance and safety performance, however, the history of these parts is not known. Such parts are not covered by your GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for your vehicle. As a result, these parts may ﬁt poorly, exhibit premature durability/corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by your GM New Vehicle Limited Warranty, and any vehicle failure related to such parts are not covered by that warranty. Repair Facility GM also recommends that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your GM dealer/retailer may have a collision repair center with GM-trained technicians and state of the art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment. 611 Insuring Your Vehicle Protect your investment in your GM vehicle with comprehensive and collision insurance coverage. There are signiﬁcant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to your GM vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you assure your vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier. If your vehicle is leased, the leasing company may require you to have insurance that assures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read your lease carefully, as you may be charged at the end of your lease for poor quality repairs. If an Accident Occurs Here is what to do if you are involved in an accident. (cid:129) Try to relax and then check to make sure you are all right. If you are uninjured, make sure that no one else in your vehicle, or the other vehicle, is injured. If there has been an injury, call 911 for help. Do not leave the scene of an accident until all matters have been taken care of. Move your vehicle only if its position puts you in danger or you are instructed to move it by a police officer. (cid:129) Give only the necessary and requested information to police and other parties involved in the accident. Do not discuss your personal condition, mental frame of mind, or anything unrelated to the accident. This will help guard against post-accident legal action. If you need roadside assistance, call GM Roadside Assistance. See Roadside Assistance Program on page 604 for more information. 612 (cid:129) (cid:129) If your vehicle cannot be driven, know where the towing service will be taking it. Get a card from the tow truck operator or write down the driver’s name, the service’s name, and the phone number. (cid:129) Remove any valuables from your vehicle before it is towed away. Make sure this includes your insurance information and registration if you keep these items in your vehicle. (cid:129) Gather the important information you will need from the other driver. Things like name, address, phone number, driver’s license number, vehicle license plate, vehicle make, model and model year, Vehicle Identiﬁcation Number (VIN), insurance company and policy number, and a general description of the damage to the other vehicle. If possible, call your insurance company from the scene of the accident. They will walk you through the information they will need. If they ask for a police report, phone or go to the police department headquarters the next day and you can get a copy of the report for a nominal fee. In some states/provinces with “no fault” insurance laws, a report may not be necessary. This is especially true if there are no injuries and both vehicles are driveable. (cid:129) Choose a reputable collision repair facility for your vehicle. Whether you select a GM dealer/retailer or a private collision repair facility to ﬁx the damage, make sure you are comfortable with them. Remember, you will have to feel comfortable with their work for a long time. (cid:129) Once you have an estimate, read it carefully and make sure you understand what work will be performed on your vehicle. If you have a question, ask for an explanation. Reputable shops welcome this opportunity. 613 (cid:129) (cid:129) Managing the Vehicle Damage Repair Process In the event that your vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take your vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by your GM vehicle warranty. Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with your repair professional, and insist on Genuine GM parts. Remember if your vehicle is leased you may be obligated to have the vehicle repaired with Genuine GM parts, even if

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2007 Chevrolet Suburban Owners Manual