2007 Chevrolet Suburban Owners Manual

{CAUTION:

Storing a jack, a tire, or other equipment in the passenger compartment of the vehicle could cause injury. In a sudden stop or collision, loose equipment could strike someone. Store all these in the proper place.

Notice: Storing an aluminum wheel with a flat tire under your vehicle for an extended period of time or with the valve stem pointing up may damage the wheel. Always stow the wheel with the valve stem pointing down and have the wheel/tire repaired as soon as possible.

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Store the tire under the rear of the vehicle in the spare tire carrier. Refer to the following graphics and instructions to help you:

H. Spare Tire/Flat

J. Hoist End of

Tire (Valve Stem Pointed Down)

Extension Tool

K. Spare Tire Lock

I. Hoist Shaft

Access Hole

1. Put the tire (H) on the ground at the rear of

the vehicle with the valve stem pointed down, and to the rear.

A. Hoist Assembly B. Hoist Shaft C. Hoist Shaft

Access Cover/Hole

D. Jack Handle

Extensions

E. Wheel Wrench F. Hoist Cable G. Tire Retainer

548

2. Tilt the retainer downward and through the wheel opening. Make sure the retainer is fully seated across the underside of the wheel.

4. Insert the open end of the extension (J) through the hole in the rear bumper (I) (hoist shaft access hole).

5. Raise the tire part way upward. Make sure the

retainer is seated in the wheel opening.

6. Raise the tire fully against the underside of

the vehicle by turning the wheel wrench clockwise until you hear two clicks or feel it skip twice. You cannot overtighten the cable.

3. Assemble the two jack handle extensions (D)

and wheel wrench (E) as shown.

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To store the tools, do the following.

7. Make sure the tire is stored securely. Push,

pull (A), and then try to turn (B) the tire. If the tire moves, use the wheel wrench to tighten the cable.

8. Reinstall the spare tire lock. 9. Reinstall the hoist shaft access cover.

A. Wheel Blocks B. Tool Bag with

E. Jack F. Wing Nut

Jack Tools C. Retaining

Bracket

D. Wing Nut Retaining Tool Bag

Retaining Wheel Blocks

G. Wing Nut

on Jack

1. Return the tools (wheel wrench, jack handle,

and jack handle extensions) to the tool bag (B).

550

2. Assemble wheel blocks (A) and jack (E)

together with the wing nut (F).

3. Position the jack (E) and wheel blocks (A) in

the driver’s side trim panel over the wheelhouse.

4. Turn the wing nut (G) clockwise until the jack

is secured tight in the mounting bracket. Be sure to position the holes in the base of the jack onto the pin in the mounting bracket. 5. Use the retaining bracket (C) to fasten the tool

bag (B) on the stud and turn the wing nut (D) clockwise to secure.

6. Return the storage tray to its original stored

position.

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Spare Tire Your vehicle, when new, had a fully-inflated spare tire. A spare tire may lose air over time, so check its inflation pressure regularly. See Inflation - Tire Pressure on page 515 and Loading Your Vehicle on page 407 for information regarding proper tire inflation and loading your vehicle. For instruction on how to remove, install or store a spare tire, see Removing the Flat Tire and Installing the Spare Tire on page 537 and Storing a Flat or Spare Tire and Tools on page 547. Notice: and the different size spare tire is installed on your vehicle, do not drive in four-wheel drive until you can have your flat tire repaired and/or replaced. You could damage your vehicle, and the repair costs would not be covered by your warranty. Never use four-wheel drive when the different size spare tire is installed on your vehicle.

If your vehicle has four-wheel drive

Your vehicle may have a different size spare tire than the road tires originally installed on your vehicle. This spare tire was developed for use on your vehicle, so it is all right to drive on it. If your vehicle has four-wheel drive and the different size spare tire is installed, keep the vehicle in two-wheel drive. After installing the spare tire on your vehicle, you should stop as soon as possible and make sure the spare tire is correctly inflated. Have the damaged or flat road tire repaired or replaced as soon as you can and installed back onto your vehicle. This way, the spare tire will be available in case you need it again. Do not mix tires and wheels of different sizes, because they will not fit. Keep your spare tire and its wheel together. If your vehicle has a spare tire that does not match your vehicle’s original road tires and wheels in size and type, do not include the spare in the tire rotation.

552

Appearance Care

Cleaning the Inside of Your Vehicle Your vehicle’s interior will continue to look its best if it is cleaned often. Although not always visible, dust and dirt can accumulate on your upholstery. Dirt can damage carpet, fabric, leather, and plastic surfaces. Regular vacuuming is recommended to remove particles from your upholstery. It is important to keep your upholstery from becoming and remaining heavily soiled. Soils should be removed as quickly as possible. Your vehicle’s interior may experience extremes of heat that could cause stains to set rapidly. Lighter colored interiors may require more frequent cleaning. Use care because newspapers and garments that transfer color to your home furnishings may also transfer color to your vehicle’s interior.

If you use abrasive cleaners when

When cleaning your vehicle’s interior, only use cleaners specifically designed for the surfaces being cleaned. Permanent damage may result from using cleaners on surfaces for which they were not intended. Use glass cleaner only on glass. Remove any accidental over-spray from other surfaces immediately. To prevent over-spray, apply cleaner directly to the cleaning cloth. Notice: cleaning glass surfaces on your vehicle, you could scratch the glass and/or cause damage to the rear window defogger. When cleaning the glass on your vehicle, use only a soft cloth and glass cleaner. Many cleaners contain solvents that may become concentrated in your vehicle’s breathing space. Before using cleaners, read and adhere to all safety instructions on the label. While cleaning your vehicle’s interior, maintain adequate ventilation by opening your vehicle’s doors and windows. Dust may be removed from small buttons and knobs using a small brush with soft bristles.

553

Your dealer has a product for cleaning your vehicle’s glass. Should it become necessary, you can also obtain a product from your dealer to remove odors from your vehicle’s upholstery. Do not clean your vehicle using the following cleaners or techniques: (cid:129) Never use a knife or any other sharp object to

remove a soil from any interior surface.

(cid:129) Never use a stiff brush. It can cause damage

to your vehicle’s interior surfaces. (cid:129) Never apply heavy pressure or rub

aggressively with a cleaning cloth. Use of heavy pressure can damage your interior and does not improve the effectiveness of soil removal.

(cid:129) Use only mild, neutral-pH soaps. Avoid

laundry detergents or dishwashing soaps with degreasers. Using too much soap will leave a residue that leaves streaks and attracts dirt. For liquid cleaners, about 20 drops per gallon (3.78 L) of water is a good guide.

554

(cid:129) Do not heavily saturate your upholstery while

cleaning.

(cid:129) Damage to your vehicle’s interior may result from the use of many organic solvents such as naptha, alcohol, etc.

Fabric/Carpet Use a vacuum cleaner with a soft brush attachment frequently to remove dust and loose dirt. A canister vacuum with a beater bar in the nozzle may only be used on floor carpet and carpeted floor mats. For soils, always try to remove them first with plain water or club soda. Before cleaning, gently remove as much of the soil as possible using one of the following techniques: (cid:129) For liquids: gently blot the remaining soil

with a paper towel. Allow the soil to absorb into the paper towel until no more can be removed.

(cid:129) For solid dry soils: remove as much as

possible and then vacuum.

Leather A soft cloth dampened with water may be used to remove dust. If a more thorough cleaning is necessary, a soft cloth dampened with a mild soap solution can be used. Allow the leather to dry naturally. Do not use heat to dry. Never use steam to clean leather. Never use spot lifters or spot removers on leather. Many commercial leather cleaners and coatings that are sold to preserve and protect leather may permanently change the appearance and feel of your leather and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean your vehicle’s interior because they can alter the appearance by increasing the gloss in a non-uniform manner. Never use shoe polish on your leather.

To clean, use the following instructions: 1. Saturate a lint-free, clean white cloth with

water or club soda.

2. Wring the cloth to remove excess moisture. 3. Start on the outside edge of the soil and gently

rub toward the center. Continue cleaning, using a clean area of the cloth each time it becomes soiled.

4. Continue to gently rub the soiled area until the

cleaning cloth remains clean.

5. If the soil is not completely removed, use a mild soap solution and repeat the cleaning process that was used with plain water.

If any of the soil remains, a commercial fabric cleaner or spot lifter may be necessary. When a commercial upholstery cleaner or spot lifter is to be used, test a small hidden area for colorfastness first. If the locally cleaned area gives any impression that a ring formation may result, clean the entire surface. After the cleaning process has been completed, a paper towel can be used to blot excess moisture from the fabric or carpet.

555

Instrument Panel, Vinyl, and Other Plastic Surfaces A soft cloth dampened with water may be used to remove dust. If a more thorough cleaning is necessary, a clean soft cloth dampened with a mild soap solution can be used to gently remove dust and dirt. Never use spot lifters or removers on plastic surfaces. Many commercial cleaners and coatings that are sold to preserve and protect soft plastic surfaces may permanently change the appearance and feel of your interior and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean your vehicle’s interior because they can alter the appearance by increasing the gloss in a non-uniform manner. Some commercial products may increase gloss on your instrument panel. The increase in gloss may cause annoying reflections in the windshield and even make it difficult to see through the windshield under certain conditions.

Care of Safety Belts Keep belts clean and dry.

{CAUTION:

Do not bleach or dye safety belts. If you do, it may severely weaken them. In a crash, they might not be able to provide adequate protection. Clean safety belts only with mild soap and lukewarm water.

Weatherstrips Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth. During very cold, damp weather frequent application may be required. See Recommended Fluids and Lubricants on page 590.

556

Washing Your Vehicle The paint finish on the vehicle provides beauty, depth of color, gloss retention, and durability. The best way to preserve the vehicle’s finish is to keep it clean by washing it often with lukewarm or cold water. Do not wash the vehicle in the direct rays of the sun. Use a car washing soap. Do not use strong soaps or chemical detergents. Be sure to rinse the vehicle well, removing all soap residue completely. Approved cleaning products can be obtained from your dealer. See Vehicle Care/Appearance Materials on page 561. Do not use cleaning agents that are petroleum based, or that contain acid or abrasives. All cleaning agents should be flushed promptly and not allowed to dry on the surface, or they could stain. Dry the finish with a soft, clean chamois or an all-cotton towel to avoid surface scratches and water spotting. High pressure car washes may cause water to enter the vehicle.

Cleaning Exterior Lamps/Lenses Use only lukewarm or cold water, a soft cloth and a car washing soap to clean exterior lamps and lenses. Follow instructions under Washing Your Vehicle on page 557.

Finish Care Occasional waxing or mild polishing of your vehicle by hand may be necessary to remove residue from the paint finish. You can get approved cleaning products from your dealer. See Vehicle Care/Appearance Materials on page 561. If your vehicle has a basecoat/clearcoat paint finish, the clearcoat gives more depth and gloss to the colored basecoat. Always use waxes and polishes that are non-abrasive and made for a basecoat/clearcoat paint finish. Notice: Machine compounding or aggressive polishing on a basecoat/clearcoat paint finish may damage it. Use only non-abrasive waxes and polishes that are made for a basecoat/clearcoat paint finish on your vehicle.

557

Windshield, Backglass, and Wiper Blades If the windshield is not clear after using the windshield washer, or if the wiper blade chatters when running, wax, sap or other material may be on the blade or windshield. Clean the outside of the windshield with a full-strength glass cleaning liquid. The windshield is clean if beads do not form when you rinse it with water. Grime from the windshield will stick to the wiper blades and affect their performance. Clean the blade by wiping vigorously with a cloth soaked in full-strength windshield washer solvent. Then rinse the blade with water. Check the wiper blades and clean them as necessary; replace blades that look worn.

Foreign materials such as calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, etc., can damage your vehicle’s finish if they remain on painted surfaces. Wash the vehicle as soon as possible. If necessary, use non-abrasive cleaners that are marked safe for painted surfaces to remove foreign matter. Exterior painted surfaces are subject to aging, weather and chemical fallout that can take their toll over a period of years. You can help to keep the paint finish looking new by keeping your vehicle garaged or covered whenever possible. Protecting Exterior Bright Metal Parts Bright metal parts should be cleaned regularly to keep their luster. Washing with water is all that is usually needed. However, you may use chrome polish on chrome or stainless steel trim, if necessary. Use special care with aluminum trim. To avoid damaging protective trim, never use auto or chrome polish, steam or caustic soap to clean aluminum. A coating of wax, rubbed to high polish, is recommended for all bright metal parts.

558

Aluminum or Chrome-Plated Wheels and Trim Your vehicle may have either aluminum or chrome-plated wheels. Keep the wheels clean using a soft clean cloth with mild soap and water. Rinse with clean water. After rinsing thoroughly, dry with a soft clean towel. A wax may then be applied. Notice: Chrome wheels and other chrome trim may be damaged if you do not wash your vehicle after driving on roads that have been sprayed with magnesium, calcium or sodium chloride. These chlorides are used on roads for conditions such as ice and dust. This damage would not be covered by your vehicle’s warranty. Always wash your vehicle’s chrome with soap and water after exposure. Notice: abrasive polishes, cleaners, brushes, or cleaners that contain acid on aluminum or chrome-plated wheels, you could damage the surface of the wheel(s). The repairs would not be covered by your warranty. Use only GM-approved cleaners on aluminum or chrome-plated wheels.

If you use strong soaps, chemicals,

The surface of these wheels is similar to the painted surface of your vehicle. Do not use strong soaps, chemicals, abrasive polishes, abrasive cleaners, cleaners with acid, or abrasive cleaning brushes on them because you could damage the surface. Do not use chrome polish on aluminum wheels. Notice: Using chrome polish on aluminum wheels could damage the wheels. The repairs would not be covered by your warranty. Use chrome polish on chrome wheels only. Use chrome polish only on chrome-plated wheels, but avoid any painted surface of the wheel, and buff off immediately after application. Notice: If you drive your vehicle through an automatic car wash that has silicone carbide tire cleaning brushes, you could damage the aluminum or chrome-plated wheels. The repairs would not be covered by your warranty. Never drive a vehicle equipped with aluminum or chrome-plated wheels through an automatic car wash that uses silicone carbide tire cleaning brushes.

559

Tires To clean the tires, use a stiff brush with tire cleaner. Notice: Using petroleum-based tire dressing products on your vehicle may damage the paint finish and/or tires. When applying a tire dressing, always wipe off any overspray from all painted surfaces on your vehicle.

Sheet Metal Damage If the vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection. Original manufacturer replacement parts will provide the corrosion protection while maintaining the warranty.

Finish Damage Any stone chips, fractures or deep scratches in the finish should be repaired right away. Bare metal will corrode quickly and may develop into major repair expense. Minor chips and scratches can be repaired with touch-up materials available from your dealer. Larger areas of finish damage can be corrected in your dealer’s body and paint shop.

Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, corrosion and rust can develop on the underbody parts such as fuel lines, frame, floor pan, and exhaust system even though they have corrosion protection. At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and debris can collect. Dirt packed in close areas of the frame should be loosened before being flushed. Your dealer or an underbody car washing system can do this for you.

560

Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on the vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and small, irregular dark spots etched into the paint surface. Although no defect in the paint job causes this, GM will repair, at no charge to the owner, the surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles (20 000 km) of purchase, whichever occurs first.

Vehicle Care/Appearance Materials

Description

Polishing Cloth Wax-Treated Tar and Road Oil Remover Chrome Cleaner and Polish White Sidewall Tire Cleaner Vinyl Cleaner

Glass Cleaner

Chrome and Wire Wheel Cleaner

Finish Enhancer

Swirl Remover Polish

Cleaner Wax

Usage

Interior and exterior polishing cloth. Removes tar, road oil, and asphalt. Use on chrome or stainless steel. Removes soil and black marks from whitewalls. Cleans vinyl. Removes dirt, grime, smoke and fingerprints. Removes dirt and grime from chrome wheels and wire wheel covers. Removes dust, fingerprints, and surface contaminants. Spray on and wipe off. Removes swirl marks, fine scratches, and other light surface contamination. Removes light scratches and protects finish.

561

Description

Usage

Vehicle Identification

Foaming Tire Shine Low Gloss

Wash Wax Concentrate

Spot Lifter

Odor Eliminator

Cleans, shines, and protects in one step. No wiping necessary. Medium foaming shampoo. Cleans and lightly waxes. Biodegradable and phosphate free. Quickly removes spots and stains from carpets, vinyl, and cloth upholstery. Odorless spray odor eliminator used on fabrics, vinyl, leather and carpet.

Vehicle Identification Number (VIN)

This is the legal identifier for your vehicle. It appears on a plate in the front corner of the instrument panel, on the driver side. You can see it if you look through the windshield from outside your vehicle. The VIN also appears on the Certification/Tire and Service Parts labels and the certificates of title and registration. Engine Identification The eighth character in the VIN is the engine code. This code helps you identify your vehicle’s engine, specifications, and replacement parts.

562

Service Parts Identification Label This label is on the inside of the glove box. It is very helpful if you ever need to order parts. The label has the following information: (cid:129) Vehicle Identification Number (VIN) (cid:129) Model designation (cid:129) Paint information (cid:129) Production options and special equipment Do not remove this label from the vehicle.

Electrical System

Add-On Electrical Equipment Notice: Do not add anything electrical to your vehicle unless you check with your dealer first. Some electrical equipment can damage your vehicle and the damage would not be covered by your warranty. Some add-on electrical equipment can keep other components from working as they should. Add-on equipment can drain your vehicle’s battery, even if your vehicle is not operating. Your vehicle has an airbag system. Before attempting to add anything electrical to your vehicle, see Servicing Your Airbag-Equipped Vehicle on page 106.

563

Windshield Wiper Fuses The windshield wiper motor is protected by an internal circuit breaker and a fuse. If the motor overheats due to heavy snow, etc., the wiper will stop until the motor cools. If the overload is caused by some electrical problem and not snow, etc., be sure to get it fixed.

Power Windows and Other Power Options Circuit breakers protect the power windows and other power accessories. If the current load is too heavy, the circuit breaker opens and then closes after a cool down period, protecting the circuit until the problem is fixed or goes away.

Fuses and Circuit Breakers The wiring circuits in your vehicle are protected from short circuits by a combination of fuses, circuit breakers and fusible thermal links. This greatly reduces the chance of fires caused by electrical problems. Look at the silver-colored band inside the fuse. If the band is broken or melted, replace the fuse. Be sure you replace a bad fuse with a new one of the identical size and rating. If you ever have a problem on the road and do not have a spare fuse, you can borrow one that has the same amperage. Just pick some feature of your vehicle that you can get along without, like the radio or cigarette lighter, and use its fuse if it is the correct amperage. Replace it as soon as you can.

564

Instrument Panel Fuse Block The instrument panel fuse block access door is located on the driver’s side edge of the instrument panel.

Fuses AUX PWR2
SWC BKLT DDM

CTSY

Usage

Rear Cargo Area Power Outlets Steering Wheel Controls Backlight Driver Door Module Dome Lamps, Driver’s Side Turn Signal

LT STOP TRN Driver’s Side Turn Signal, Stoplamp DIM Instrument Panel Back Lighting RT STOP TRN Passenger’s Side Turn Signal, BCM UNLCK2
LCK2

Stoplamp Body Control Module Power Door Lock 2 (Unlock Feature) Power Door Lock 2 (Lock Feature) Stoplamps, Center-High Mounted Stoplamp Rear Climate Controls Passenger Door Module, Universal Home Remote System Accessory Power Outlets

STOP LAMPS

REAR HVAC

PDM

AUX PWR

Fuses

LT DR

REAR SEAT

Usage

Driver’s Side Power Window Circuit Breaker Rear Seats

565

Center Instrument Panel Fuse Block The center instrument panel fuse block is located underneath the instrument panel, to the left of the steering column. Top View

Fuses

IS LPS UNLCK1

OBS DET

LCK1
REAR WPR COOLED SEATS

DSM

Harness Connector

LT DR BODY BODY

Usage

Interior Lamps Power Door Lock 1 (Unlock Feature) Ultrasonic Rear Parking Assist, Power Liftgate Power Door Lock 1 (Lock Feature) Rear Wiper

Not Used

Driver Seat Module, Remote Keyless Entry System

Usage

Driver’s Door Harness Connection Harness Connector Harness Connector

Harness Connector

BODY 2
BODY 1
BODY 3

Usage

Body Harness Connector 2
Body Harness Connector 1
Body Harness Connector 3

566

Harness Connector

Usage

HEADLINER 3 Headliner Harness Connector 3
HEADLINER 2 Headliner Harness Connector 2
HEADLINER 1 Headliner Harness Connector 1

Underhood Fuse Block

BRAKE CLUTCH

Brake Clutch Harness Connector SEO/UPFITTER Special Equipment Option Upfitter

Harness Connector

Circuit Breaker

Usage

CB1

CB2
CB3
CB4

Passenger’s Side Power Window Circuit Breaker Passenger’s Seat Circuit Breaker Driver’s Seat Circuit Breaker Not Used

The underhood fuse block is located in the engine compartment, on the driver’s side of the vehicle. Lift the cover for access to the fuse/relay block. To remove fuses, hold the end of the fuse between your thumb and index finger and pull straight out.

567

Fuses

Usage

Not Used Electronic Stability Suspension Control, Automatic Level Control Exhaust

Fuses

Usage

Left Trailer Stop/Turn Lamp Engine Controls Engine Control Module, Throttle Control

568

Fuses

Usage

Fuses

Usage

10
11
12

13

14

15

16

17

Right Trailer Stop/Turn Lamp Front Washer Oxygen Sensors Anti-lock Brakes System 2
Trailer Back-up Lamps Driver’s Side Low-Beam Headlamp Engine Control Module (Battery) Fuel Injectors, Ignition Coils (Right Side) Transmission Control Module (Battery) Vehicle Back-up Lamps Passenger’s Side Low-Beam Headlamp Air Conditioning Compressor

18
19
20
21
22

23

24
25
26
27
28

29

Oxygen Sensors Transmission Controls (Ignition) Fuel Pump Not Used Rear Washer Fuel Injectors, Ignition Coils (Left Side) Trailer Park Lamps Driver’s Side Park Lamps Passenger’s Side Park Lamps Fog Lamps Horn Passenger’s Side High-Beam Headlamp

569

Fuses

Usage

Fuses

Usage

30
31
32
33

34

35
36
37
38
39
40
41
42

43

Daytime Running Lamps Driver’s Side High-Beam Headlamp Not Used Sunroof, Emergency Roof Lamp Key Ignition System, Theft Deterrent System Windshield Wiper SEO B2 Upfitter Usage (Battery) Electric Adjustable Pedals Climate Controls (Battery) Airbag System (Ignition) Amplifier Audio System Four-Wheel Drive Miscellaneous (Ignition), Rear Vision Camera, Cruise Control

44

45

46
47
48

49

50
51
52

53

54

55

56

Liftgate Release OnStar®, Rear Seat Entertainment Display Instrument Panel Cluster Not Used Not Used Auxiliary Climate Control (Ignition), Compass-Temperature Mirror Rear Defogger Airbag System (Battery) SEO B1 Upfitter Usage (Battery) Cigarette Lighter, Auxiliary Power Outlet Automatic Level Control Compressor Relay, SEO Upfitter Usage Climate Controls (Ignition) Engine Control Module, Secondary Fuel Pump (Ignition)

570

J-Case Fuses

Usage

Relays

Usage

60
61
62
63
64
65
66
67
68
69
70

71

72
73
74
75

Cooling Fan 1
Automatic Level Control Compressor Heavy Duty Anti-lock Brake System Cooling Fan 2
Anti-lock Brake System 1
Starter Stud 2 (Trailer Brakes) Left Bussed Electrical Center 1
Electric Running Boards Heated Windshield Washer System Four-Wheel Drive System Stud 1 (Trailer Connector Battery Power) Mid-Bussed Electrical Center 1
Climate Control Blower Power Liftgate Module Left Bussed Electrical Center 2

Cooling Fan High Speed Cooling Fan Low Speed

FAN HI FAN LO ENG EXH VLV Not Used Cooling Fan Control FAN CNTRL Low-Beam Headlamp HDLP LO/HID Front Fog Lamps FOG LAMP Air Conditioning Compressor A/C CMPRSR Starter STRTR Powertrain PWR/TRN Fuel Pump FUEL PMP PRK LAMP Parking Lamps REAR DEFOG Rear Defogger RUN/CRANK

Switched Power

571

Capacities and Specifications The following approximate capacities are given in English and metric conversions. See Recommended Fluids and Lubricants on page 590 for more information.

Application

Capacities

English

Metric

Air Conditioning Refrigerant R134a

Cooling System

4.8L V8
5.3L V8
6.0L V8 1500 Series 6.0L V8 2500 Series

Engine Oil with Filter Fuel Tank Regular Extended 1500 Series Extended 2500 Series

Transmission Fluid

4L70-E Super Duty Transmission and 4L60-E Electronic Transmission 4L80-E Transmission

572

For the air conditioning system refrigerant charge amount, see the refrigerant caution label located

under the hood. See your dealer for more

information.

17.8 qt 18.3 qt 17.9 qt 17.4 qt 6.0 qt†

26.0 gal 31.5 gal 39.0 gal

5.0 qt

7.7 qt

16.9 L 17.3 L 16.9 L 16.5 L 5.7 L†

98.4 L 119.2 L 147.6 L

4.7 L

7.3 L

Application

Transfer Case Fluid Wheel Nut Torque †Oil filter should be changed at every oil change. After refill, the level must be rechecked. Add enough engine coolant so that the fluid is within the proper operating range.

190 Y

Capacities

Metric 1.9 L

English 2.0 qt 140 lb ft

Engine Specifications

Engine

VIN Code

4.8L V8
5.3L V8 Flexible Fuel with Active Fuel Management™ (Iron) 5.3L V8 Flexible Fuel with Active Fuel Management™ (Aluminum Block) 5.3L V8 with Active Fuel Management™ 6.0L V8
6.0L V8 with Active Fuel Management™

Transmission

Automatic

Spark Plug Gap

0.040 in (1.01 mm)

Automatic

0.040 in (1.01 mm)

Automatic

0.040 in (1.01 mm)

Automatic

Automatic

Automatic

0.040 in (1.01 mm)

0.040 in (1.01 mm)

0.040 in (1.01 mm)

573

✍ NOTES

574

Section 6

Maintenance Schedule

Maintenance Schedule ................................ 576
Introduction ............................................... 576
Maintenance Requirements ........................ 576
Your Vehicle and the Environment ............ 576
Using the Maintenance Schedule ............... 577
Scheduled Maintenance ............................. 579
Additional Required Services ..................... 582
Maintenance Footnotes .............................. 584

Owner Checks and Services ..................... 586
At Each Fuel Fill ....................................... 586
At Least Once a Month ............................. 587
At Least Once a Year ............................... 587
Recommended Fluids and Lubricants ........ 590
Normal Maintenance Replacement Parts ... 592
Engine Drive Belt Routing ......................... 593
Maintenance Record .................................. 594

575

Maintenance Schedule

Introduction Important: Keep engine oil at the proper level and change as recommended.

Have you purchased the GM Protection Plan? The Plan supplements your new vehicle warranties. See your Warranty and Owner Assistance booklet or your dealer for details.

Maintenance Requirements Notice: Maintenance intervals, checks, inspections, replacement parts, and recommended fluids and lubricants as prescribed in this manual are necessary to keep your vehicle in good working condition. Any damage caused by failure to follow scheduled maintenance might not be covered by warranty.

Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. All recommended maintenance is important. Improper vehicle maintenance can even affect the quality of the air we breathe. Improper fluid levels or the wrong tire inflation can increase the level of emissions from your vehicle. To help protect our environment, and to keep your vehicle in good condition, be sure to maintain your vehicle properly.

576

Using the Maintenance Schedule We at General Motors want to help you keep your vehicle in good working condition. But we do not know exactly how you will drive it. You may drive very short distances only a few times a week. Or you may drive long distances all the time in very hot, dusty weather. You may use your vehicle in making deliveries. Or you may drive it to work, to do errands, or in many other ways. Because of all the different ways people use their vehicles, maintenance needs vary. You may need more frequent checks and replacements. So please read the following and note how you drive. If you have any questions on how to keep your vehicle in good condition, see your GM Goodwrench® dealer.

This schedule is for vehicles that:

carry passengers and cargo within recommended limits. You will find these limits on the Tire and Loading Information label. See Loading Your Vehicle on page 407. are driven on reasonable road surfaces within legal driving limits. are driven off-road in the recommended manner. See Off-Road Driving on page 372. use the recommended fuel. See Gasoline Octane on page 447.

The services in Scheduled Maintenance on page 579 should be performed when indicated. See Additional Required Services on page 582 and Maintenance Footnotes on page 584 for further information.

577

(cid:129) (cid:129) (cid:129) (cid:129) If you want to purchase service information, see Service Publications Ordering Information on page 616. Owner Checks and Services on page 586 tells you what should be checked, when to check it, and what you can easily do to help keep your vehicle in good condition. The proper replacement parts, fluids, and lubricants to use are listed in Recommended Fluids and Lubricants on page 590 and Normal Maintenance Replacement Parts on page 592. When your vehicle is serviced, make sure these are used. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. We recommend the use of genuine GM parts.

{CAUTION:

Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, see your GM Goodwrench® dealer to have a qualified technician do the work. See Doing Your Own Service Work on page 445.

Some maintenance services can be complex. So, unless you are technically qualified and have the necessary equipment, you should have your GM Goodwrench® dealer do these jobs. When you go to your GM Goodwrench® dealer for your service needs, you will know that GM-trained and supported service technicians will perform the work using genuine GM parts.

578

Scheduled Maintenance When the CHANGE ENGINE OIL SOON message comes on, it means that service is required for your vehicle. Have your vehicle serviced as soon as possible within the next 600 miles (1 000
km). It is possible that, if you are driving under the best conditions, the engine oil life system may not indicate that vehicle service is necessary for over a year. However, your engine oil and filter must be changed at least once a year and at this time the system must be reset. Your GM Goodwrench® dealer has GM-trained service technicians who will perform this work using genuine GM parts and reset the system.

If the engine oil life system is ever reset accidentally, you must service your vehicle within 3,000 miles (5 000 km) since your last service. Remember to reset the oil life system whenever the oil is changed. See Engine Oil Life System on page 462 for information on the Engine Oil Life System and resetting the system. When the CHANGE ENGINE OIL SOON message appears, certain services, checks, and inspections are required. Required services are described in the following for “Maintenance I” and “Maintenance II.” Generally, it is recommended that your first service be Maintenance I, your second service be Maintenance II, and that you alternate Maintenance I and Maintenance II thereafter. However, in some cases, Maintenance II may be required more often.

579

Maintenance I — Use Maintenance I if the CHANGE ENGINE OIL SOON message comes on within 10 months since the vehicle was purchased or Maintenance II was performed.

Maintenance II — Use Maintenance II if the previous service performed was Maintenance I. Always use Maintenance II whenever the message comes on 10 months or more since the last service or if the message has not come on at all for one year. Scheduled Maintenance

Service

Maintenance I Maintenance II

Change engine oil and filter. See Engine Oil on page 459. Reset oil life system. See Engine Oil Life System on page 462. An Emission Control Service. Lubricate chassis components. See footnote #. Visually check for any leaks or damage. See footnote (j). Inspect engine air cleaner filter or change indicator (if equipped). If necessary, replace filter. See Engine Air Cleaner/Filter on page 464. See footnote (l). Rotate tires and check inflation pressures and wear. See Tire Inspection and Rotation on page 521 and “Tire Wear Inspection” in At Least Once a Month on page 587. Inspect brake system. See footnote (a).

•

• •

•

•

•

• •

•

•

•

580

Scheduled Maintenance (cont’d) Service

Maintenance I Maintenance II

Check engine coolant and windshield washer fluid levels and add fluid as needed. Perform any needed additional services. See “Additional Required Services” in this section. Inspect suspension and steering components. See footnote (b). Inspect engine cooling system. See footnote (c). Inspect wiper blades. See footnote (d). Inspect restraint system components. See footnote (e). Lubricate body components. See footnote (f). Check transmission fluid level and add fluid as needed.

•

•

•

•

• • • • • •

581

Additional Required Services The following services should be performed at the first maintenance service (I or II) after the indicated miles (kilometers) shown for each item.

Additional Required Services 75,000

25,000
(40 000)

50,000
(80 000)

(120 000)

•

•

•

•

•

•

•

•

100,000
(160 000)

125,000
(200 000)

150,000
(240 000)

•

•

•

•

•

•

•

•

•

•

•

Service and Miles (Kilometers)

Inspect fuel system for damage or leaks. Inspect exhaust system for loose or damaged components. Vehicles without a filter restriction indicator: Replace engine air cleaner filter. See Engine Air Cleaner/Filter on page 464. Change automatic transmission fluid and filter (severe service). See footnote (h). Change automatic transmission fluid and filter (normal service).

582

Additional Required Services (cont’d)

Service and Miles (Kilometers)

Four-wheel drive: Change transfer case fluid. See footnote (g). Inspect evaporative control system. An Emission Control Service. See footnotes † and (k). Replace spark plugs and inspect spark plug wires. An Emission Control Service. Engine cooling system service (or every five years, whichever occurs first). An Emission Control Service. See footnote (i). Inspect engine accessory drive belt. An Emission Control Service. See footnote (m).

25,000
(40 000)

50,000
(80 000)

75,000

(120 000)

100,000
(160 000)

125,000
(200 000)

150,000
(240 000)

•

•

•

•

•

•

•

•

•

583

(b) Visually inspect front and rear suspension and steering system for damaged, loose, or missing parts, signs of wear, or lack of lubrication. Inspect power steering lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Visually check constant velocity joints, rubber boots, and axle seals for leaks. (c) Visually inspect hoses and have them replaced if they are cracked, swollen, or deteriorated. Inspect all pipes, fittings, and clamps; replace with genuine GM parts as needed. To help ensure proper operation, a pressure test of the cooling system and pressure cap and cleaning the outside of the radiator and air conditioning condenser is recommended at least once a year. (d) Visually inspect wiper blades for wear or cracking. Replace wiper blades that appear worn or damaged or that streak or miss areas of the windshield.

Maintenance Footnotes † The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle’s useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded. # Lubricate the front suspension, steering linkage, transmission shift linkage, and parking brake cable guides. Control arm ball joints on 2500
series vehicles require lubrication but should not be lubricated unless their temperature is 10°F (−12°C) or higher, or they could be damaged. Control arm ball joints on 1500 series vehicles are maintenance-free. (a) Visually inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chafing, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect other brake parts, including calipers, parking brake, etc.

584

(e) Make sure the safety belt reminder light and all your belts, buckles, latch plates, retractors, and anchorages are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also look for any opened or broken airbag coverings, and have them repaired or replaced. The airbag system does not need regular maintenance. (f) Lubricate all key lock cylinders, hood latch assembly, secondary latch, pivots, spring anchor, release pawl, rear compartment hinges, outer liftgate handle pivot points, rear door detent link, roller mechanism, liftgate handle pivot points, latch bolt, fuel door hinge, cargo door hinge, locks, and folding seat hardware. More frequent lubrication may be required when exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth will make them last longer, seal better, and not stick or squeak. (g) Check vent hose at transfer case for kinks and proper installation.

(h) Change automatic transmission fluid and filter if the vehicle is mainly driven under one or more of these conditions:

− In heavy city traffic where the outside

temperature regularly reaches 90°F (32°C) or higher.

− In hilly or mountainous terrain. − When doing frequent trailer towing. − Uses such as found in taxi, police, or delivery

service.

(i) Drain, flush, and refill cooling system. This service can be complex; you should have your dealer perform this service. See Engine Coolant on page 470 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap, and filler neck. Pressure test the cooling system and pressure cap. (j) A fluid loss in any vehicle system could indicate a problem. Have the system inspected and repaired and the fluid level checked. Add fluid if needed.

585

(k) Inspect system. Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. Check that the purge valve works properly, if equipped. Replace as needed. (l) If you drive regularly under dusty conditions, inspect the filter at each engine oil change. (m) Visually inspect belt for fraying, excessive cracks, or obvious damage. Replace belt if necessary.

Owner Checks and Services These owner checks and services should be performed at the intervals specified to help ensure the safety, dependability, and emission control performance of your vehicle. Your GM Goodwrench® dealer can assist you with these checks and services. Be sure any necessary repairs are completed at once. Whenever any fluids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Recommended Fluids and Lubricants on page 590.

It is important to check the engine oil

At Each Fuel Fill It is important to perform these underhood checks at each fuel fill. Engine Oil Level Check Check the engine oil level and add the proper oil if necessary. See Engine Oil on page 459 for further details. Notice: regularly and keep it at the proper level. Failure to keep the engine oil at the proper level can cause damage to the engine not covered by your warranty. Engine Coolant Level Check Check the engine coolant level and add DEX-COO® coolant mixture if necessary. See Engine Coolant on page 470 for further details. Windshield Washer Fluid Level Check Check the windshield washer fluid level in the windshield washer fluid reservoir and add the proper fluid if necessary.

586

At Least Once a Month Tire Inflation Check Visually inspect your vehicle’s tires and make sure they are inflated to the correct pressures. Do not forget to check the spare tire. See Inflation - Tire Pressure on page 515. Check to make sure the spare tire is stored securely. See Changing a Flat Tire on page 532. Tire Wear Inspection Tire rotation may be required for high mileage highway drivers prior to the Engine Oil Life System service notification. Check the tires for wear and, if necessary, rotate the tires. See Tire Inspection and Rotation on page 521.

At Least Once a Year Starter Switch Check

{CAUTION:

When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.

1. Before you start, be sure you have enough

room around the vehicle.

2. Firmly apply both the parking brake and the

regular brake. See Parking Brake on page 156. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts.

3. Try to start the engine in each gear. The vehicle should start only in PARK (P) or NEUTRAL (N). If the vehicle starts in any other position, contact your GM Goodwrench® dealer for service.

587

Automatic Transmission Shift Lock Control System Check

{CAUTION:

When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.

1. Before you start, be sure you have enough

room around the vehicle. It should be parked on a level surface.

2. Firmly apply the parking brake. See Parking

Brake on page 156. Be ready to apply the regular brake immediately if the vehicle begins to move.

3. With the engine off, turn the ignition to RUN, but do not start the engine. Without applying the regular brake, try to move the shift lever out of PARK (P) with normal effort. If the shift lever moves out of PARK (P), contact your GM Goodwrench® dealer for service.

Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition to LOCK in each shift lever position. (cid:129) The ignition should turn to LOCK only when

the shift lever is in PARK (P).

(cid:129) The ignition key should come out only in LOCK. Contact your GM Goodwrench® dealer if service is required.

588

Parking Brake and Automatic Transmission Park (P) Mechanism Check

{CAUTION:

When you are doing this check, your vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of your vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move.

Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. (cid:129) To check the parking brake’s holding ability: With the engine running and transmission in NEUTRAL (N), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only.

(cid:129) To check the PARK (P) mechanism’s holding

ability: With the engine running, shift to PARK (P). Then release the parking brake followed by the regular brake.

Contact your GM Goodwrench® dealer if service is required. Hood and Liftgate Support Gas Strut Service Visually inspect gas strut for signs of wear, corrosion, cracks, loss of lubricant, or other damage. Check the hold open ability of gas strut. If necessary, replace with genuine GM parts. Underbody Flushing Service At least every spring, use plain water to flush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect.

589

Recommended Fluids and Lubricants Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer.

Usage

Engine Oil

Engine Coolant

Hydraulic Brake

System

Fluid/Lubricant Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute Certified for Gasoline Engines starburst symbol. GM Goodwrench® oil meets all the requirements for your vehicle. To determine the proper viscosity for your vehicle’s engine, see Engine Oil on page 459. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 470. Delco® Supreme 11 Brake Fluid or equivalent DOT-3 brake fluid.

Usage

Windshield

Washer

Power Steering

System

Automatic

Transmission

Key Lock Cylinders

Chassis

Lubrication

Front Axle (1500 Series Vehicles with Four-Wheel

Drive)

Fluid/Lubricant

GM Optikleen® Washer Solvent.

GM Power Steering Fluid (GM Part No. U.S. 89021184, in Canada 89021186). DEXRON®-VI Automatic Transmission Fluid. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.

SAE 80W-90 Axle Lubricant (GM Part No. U.S. 1052271, in Canada 10950849).

590

Usage

Front Axle (2500 Series Vehicles with Four-Wheel

Drive)

Rear Axle

Fluid/Lubricant SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 12378261, in Canada 10953455) meeting GM Specification 9986115. SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 12378261, in Canada 10953455) meeting GM Specification 9986115.

Automatic

Transfer Case (Four-Wheel

Drive)

Front Axle Propshaft Spline or One-Piece Propshaft

Spline

(Two-Wheel Drive with

Auto. Trans.)

AUTO-TRAK II Fluid (GM Part No. U.S. 12378508, in Canada 10953626).

Spline Lubricant, Special Lubricant (GM Part No. U.S. 12345879, in Canada 10953511) or lubricant meeting requirements of GM 9985830.

Usage

Hood Hinges

Outer Tailgate Handle Pivot

Points

Weatherstrip Conditioning

Weatherstrip

Squeaks

Fluid/Lubricant Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887). Synthetic Grease with Teflon, Superlube (GM Part No. U.S. 12371287, in Canada 10953437).

591

Normal Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your GM dealer.

Normal Maintenance Replacement Parts

Part

GM Part Number

Engine Air Cleaner /Filter

High Capacity Filter Standard Filter

Oil Filter Spark Plugs Wiper Blades

Front – 21.6 inches (55.0 cm) Rear – 11.8 inches (30.0 cm)

*A1518C high-capacity air cleaner filter may be substituted.

15908915
15908916
89017524
12571164

15930910
15173728

ACDelco® Part

Number

A1518C A1519C*

PF48
41-985

— —

592

Engine Drive Belt Routing

593

Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. See Maintenance Requirements on page 576. Any additional information from Owner Checks and Services on page 586 can be added on the following record pages. You should retain all maintenance receipts.

Date

Odometer Reading

Serviced By

Maintenance I or Maintenance II

Services Performed

Maintenance Record

594

Date

Odometer Reading

Serviced By

Maintenance I or Maintenance II

Services Performed

Maintenance Record (cont’d)

595

Date

Odometer Reading

Serviced By

Maintenance I or Maintenance II

Services Performed

Maintenance Record (cont’d)

596

Section 7

Customer Assistance Information

Customer Assistance and Information ....... 598
Customer Satisfaction Procedure ............... 598
Online Owner Center ................................. 601
Customer Assistance for Text

Telephone (TTY) Users .......................... 602
Customer Assistance Offices ..................... 602
GM Mobility Reimbursement Program ........ 603
Roadside Assistance Program ................... 604
Courtesy Transportation ............................. 607
Vehicle Data Collection and Event

Data Recorders ...................................... 609
Collision Damage Repair ........................... 610

Reporting Safety Defects ............................ 615

Reporting Safety Defects to the

United States Government ..................... 615

Reporting Safety Defects to the

Canadian Government ............................ 615

Reporting Safety Defects to General

Motors ................................................... 615
Service Publications Ordering Information .... 616

597

Customer Assistance and Information

Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer/retailer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s/retailer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:

STEP ONE: Discuss your concern with a member of dealership/retailer management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealership/retailer or the general manager.

598

STEP TWO: If after contacting a member of dealership/retailer management, it appears your concern cannot be resolved by the dealership/retailer without further help, in the U.S., contact the Chevrolet Customer Assistance Center by calling 1-800-222-1020. In Canada, contact General Motors of Canada Customer Communication Centre by calling 1-800-263-3777
(English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: (cid:129) Vehicle Identification Number (VIN). This is

available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.

(cid:129) Dealership/retailer name and location. (cid:129) Vehicle delivery date and present mileage

(kilometers).

When contacting Chevrolet, please remember that your concern will likely be resolved at a dealer’s/retailer’s facility. That is why we suggest you follow Step One first if you have a concern.

STEP THREE — U.S. Owners: Both General Motors and your dealer/retailer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps 1 and 2, you should file with the Better Business Bureau (BBB) Auto Line Program to enforce your rights. The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.

You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address:

BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100

This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.

599

STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps 1 and 2, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in about 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.

For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685. Alternatively, you may call the General Motors Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or you may write to:

The Mediation/Arbitration Program c/o Customer Communication Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7

Your inquiry should be accompanied by your Vehicle Identification Number (VIN).

600

Online Owner Center Online Owner Center (United States only) The Owner Center is a resource for your GM ownership needs. Specific vehicle information can be found in one place. The Online Owner Center allows you to: (cid:129) Get e-mail service reminders. (cid:129) Access information about your specific vehicle, including tips and videos and an electronic version of this owner manual. (cid:129) Keep track of your vehicle’s service history

and maintenance schedule.

(cid:129) Find GM dealers/retailers for service