2016 Chevrolet Express Owners Manual

Maintenance Schedule Additional Required Services - Severe

Rotate tires and perform Required Services. Check engine oil level and oil life percentage. Change engine oil and filter, if needed. Lubricate the steering linkage.

Inspect evaporative control system. (1)

Replace engine air cleaner filter. (2)

Change automatic transmission fluid and filter.

Replace spark plugs. Inspect spark plug wires.

Drain and fill engine cooling system. (3)

Visually inspect accessory drive belts. (4)

Replace brake fluid. (5)

Footnotes — Maintenance Schedule Additional Required Services - Severe (1) Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. (2) Or every four years, whichever comes first. If driving in dusty conditions, inspect the filter at each oil change or more often as needed.

(3) Or every five years, whichever comes first. See Cooling System 0 224. (4) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed. (5) Replace brake fluid every five years. See Brake Fluid 0 232.

Special Application Services . Vehicles with Dual Wheels:

Check dual wheel nut torque at 160, 1 600 and 10 000 km (100, 1,000 and 6,000 mi) of driving. Repeat this service whenever a tire/wheel is serviced or removed.

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Service and Maintenance

. Severe Commercial Use

Vehicles Only: Lubricate chassis components every 5 000 km/ 3,000 mi.

. Have underbody flushing service

performed. See “Underbody Maintenance” in Exterior Care 0 285.

Additional Maintenance and Care Your vehicle is an important investment and caring for it properly may help to avoid future costly repairs. To maintain vehicle performance, additional maintenance services may be required. It is recommended that your dealer perform these services — their trained dealer technicians know your vehicle best. Your dealer can also perform a thorough assessment with a multi-point inspection to recommend when your vehicle may need attention. The following list is intended to explain the services and conditions to look for that may indicate services are required.

Battery The 12-volt battery supplies power to start the engine and operate any additional electrical accessories.

. To avoid break-down or failure to

start the vehicle, maintain a battery with full cranking power. . Trained dealer technicians have the diagnostic equipment to test the battery and ensure that the connections and cables are corrosion-free.

Belts . Belts may need replacing if they

squeak or show signs of cracking or splitting.

. Trained dealer technicians have access to tools and equipment to inspect the belts and recommend adjustment or replacement when necessary.

Brakes Brakes stop the vehicle and are crucial to safe driving. . Signs of brake wear may include

chirping, grinding, or squealing noises, or difficulty stopping.

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. Trained dealer technicians have access to tools and equipment to inspect the brakes and recommend quality parts engineered for the vehicle.

Fluids Proper fluid levels and approved fluids protect the vehicle’s systems and components. See Recommended Fluids and Lubricants 0 303 for GM approved fluids. . Engine oil and windshield

washer fluid levels should be checked at every fuel fill. Instrument cluster lights may come on to indicate that fluids may be low and need to be filled.

Hoses Hoses transport fluids and should be regularly inspected to ensure that there are no cracks or leaks. With a multi-point inspection, your dealer can inspect the hoses and advise if replacement is needed.

Lamps Properly working headlamps, taillamps, and brake lamps are important to see and be seen on the road. . Signs that the headlamps need

attention include dimming, failure to light, cracking, or damage. The brake lamps need to be checked periodically to ensure that they light when braking. . With a multi-point inspection,

your dealer can check the lamps and note any concerns.

Shocks and Struts Shocks and struts help aid in control for a smoother ride. . Signs of wear may include

steering wheel vibration, bounce/ sway while braking, longer stopping distance, or uneven tire wear.

. As part of the multi-point inspection, trained dealer technicians can visually inspect the shocks and struts for signs

of leaking, blown seals, or damage, and can advise when service is needed.

Tires Tires need to be properly inflated, rotated, and balanced. Maintaining the tires can save money and fuel, and can reduce the risk of tire failure. . Signs that the tires need to be replaced include three or more visible treadwear indicators; cord or fabric showing through the rubber; cracks or cuts in the tread or sidewall; or a bulge or split in the tire.

. Trained dealer technicians can

inspect and recommend the right tires. Your dealer can also provide tire/wheel balancing services to ensure smooth vehicle operation at all speeds. Your dealer sells and services name brand tires.

Vehicle Care To help keep the vehicle looking like new, vehicle care products are available from your dealer. For

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Service and Maintenance

Wiper Blades Wiper blades need to be cleaned and kept in good condition to provide a clear view. . Signs of wear include streaking, skipping across the windshield, and worn or split rubber.

. Trained dealer technicians can

check the wiper blades and replace them when needed.

information on how to clean and protect the vehicle’s interior and exterior, see Interior Care 0 290 and Exterior Care 0 285.

Wheel Alignment Wheel alignment is critical for ensuring that the tires deliver optimal wear and performance. . Signs that the alignment may

need to be adjusted include pulling, improper vehicle handling, or unusual tire wear.

. Your dealer has the required equipment to ensure proper wheel alignment.

Windshield For safety, appearance, and the best viewing, keep the windshield clean and clear. . Signs of damage include

scratches, cracks, and chips.

. Trained dealer technicians can

inspect the windshield and recommend proper replacement if needed.

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Recommended Fluids

Recommended Fluids and Lubricants This maintenance section applies to vehicles with a gasoline engine. If the vehicle has a diesel engine, see the maintenance schedule section in the Duramax diesel supplement. Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer.

Usage

Engine Oil

Engine Coolant

Hydraulic Brake System

Windshield Washer

Power Steering System Automatic Transmission

Chassis Lubrication, Parking Brake

Cable Guides

Front Wheel Bearings

Fluid/Lubricant

Use only engine oil meeting the dexos1™ specification of the proper SAE viscosity grade. Look for the dexos1 approved logo for GM approved engine oil. See Engine Oil 0 217. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant 0 225. DOT 3 Hydraulic Brake Fluid (GM Part No. 19299818, in Canada 19299819). Automotive windshield washer fluid that meets regional freeze protection requirements. GM Power Steering Fluid (GM Part No. 89021185, in Canada 89021186). DEXRON®-VI Automatic Transmission Fluid. Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Wheel bearing lubricant meeting requirements of NLGI #2, Category GC or GC-LB (GM Part No. 1051344, in Canada 993037).

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Service and Maintenance

Usage

Rear Axle

SAE 75W-85 Synthetic Axle Lubricant (GM Part No. 19300457, in Canada 19300458).

Fluid/Lubricant

Key Lock Cylinders, Hood Hinges Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in

Weatherstrip Conditioning

Weatherstrip Squeaks

Canada 10953474). Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. 12345579, in Canada 10953481). Synthetic Grease with Teflon, Superlube (GM Part No. 12371287, in Canada 10953437).

Maintenance Replacement Parts If the vehicle has the Duramax diesel engine, see the Duramax diesel supplement. Replacement parts identified below by name, part number, or specification can be obtained from your dealer.

Part

GM Part Number

ACDelco Part Number

Engine Air Cleaner/Filter Engine Oil Filter Spark Plugs Wiper Blades – 56.0 cm (22 in)

22909882
19303975
12621258
15214346

A3097C PF48E 41-110

—

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Maintenance Records After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts.

Date

Odometer Reading

Serviced By

Services Performed

Service and Maintenance

305

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Technical Data Technical Data

Vehicle Identification

Vehicle Identification

Number (VIN) . . . . . . . . . . . . . . . 306

Service Parts Identification

Label . . . . . . . . . . . . . . . . . . . . . . . . 306

Vehicle Data

Capacities and

Specifications . . . . . . . . . . . . . . . 307
Engine Drive Belt Routing . . . . 309

Service Parts Identification Label This label, on the rear edge of the passenger side front door, has the following information: . Vehicle Identification

Number (VIN).

. Model designation. . Paint information. . Production options and special

equipment.

Do not remove this label from the vehicle.

Vehicle Identification

Vehicle Identification Number (VIN)

This legal identifier is in the front corner of the instrument panel, on the left side of the vehicle. It can be seen through the windshield from outside. The VIN also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration. Engine Identification The eighth character in the VIN is the engine code. This code identifies the vehicle's engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications 0 307 for the vehicle's engine code.

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Vehicle Data

Capacities and Specifications If the vehicle has a diesel engine, see the Duramax diesel supplement for more information. The following approximate capacities are given in metric and English conversions. See Recommended Fluids and Lubricants 0 303 for more information.

Technical Data

307

Application

Air Conditioning Refrigerant R134a

Cooling System without Rear Heat

4.8L V8
6.0L V8

Cooling System with Rear Heat

4.8L V8
6.0L V8

Engine Oil with Filter Fuel Tank

Cutaway (Optional Tank)* Cutaway (Standard Tank)

Capacities

Metric

English

For the air conditioning system refrigerant charge amount, see the refrigerant label located under the

hood. See your dealer for more information.

11.8 L 13.1 L

14.6 L 16.1 L 5.7 L

215.7 L 124.9 L

12.4 qt 13.8 qt

15.4 qt 17.0 qt 6.0 qt

57.0 gal 33.0 gal

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Technical Data

Application

Passenger and Cargo

Capacities

Metric 117.3 L

English 31.0 gal

* 4 039 mm (159 in) wheelbase or 4 496 mm (177 in) wheelbase only Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling.

190 Y

140 lb ft

Engine Specifications

Engine

VIN Code

4.8L V8

6.0L V8

6.0L V8 CNG

Transmission

Automatic

Automatic

Automatic

Spark Plug Gap

0.95–1.10 mm (0.037–

0.043 in)

0.95–1.10 mm (0.037–

0.043 in)

0.95–1.10 mm (0.037–

0.043 in)

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Engine Drive Belt Routing

Technical Data

309

V8 Engines

If equipped with a diesel engine, see the Duramax diesel supplement.

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Customer Information

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Customer Information

Customer Information

Customer Satisfaction

Procedure . . . . . . . . . . . . . . . . . . . 310

Customer Satisfaction

Procedure . . . . . . . . . . . . . . . . . . . 311

Customer Assistance

Offices . . . . . . . . . . . . . . . . . . . . . . 313

Customer Assistance for Text

Telephone (TTY) Users . . . . . 314
Online Owner Center . . . . . . . . . 314
GM Mobility Reimbursement

Program . . . . . . . . . . . . . . . . . . . . 314

Roadside Assistance

Program . . . . . . . . . . . . . . . . . . . . 315

Scheduling Service

Appointments . . . . . . . . . . . . . . . 317

Courtesy Transportation

Program . . . . . . . . . . . . . . . . . . . . 317
Collision Damage Repair . . . . . 318
Service Publications Ordering

Information . . . . . . . . . . . . . . . . . . 320

Radio Frequency

Statement . . . . . . . . . . . . . . . . . . . 321

Reporting Safety Defects Reporting Safety Defects to

the United States Government . . . . . . . . . . . . . . . . . 321

Reporting Safety Defects to

the Canadian Government . . . . . . . . . . . . . . . . . 322

Reporting Safety Defects to

General Motors . . . . . . . . . . . . . 322

Vehicle Data Recording and Privacy

Vehicle Data Recording and

Privacy . . . . . . . . . . . . . . . . . . . . . . 322
Event Data Recorders . . . . . . . . 323
OnStar® . . . . . . . . . . . . . . . . . . . . . . 323
Navigation System (U.S. and

Canada) . . . . . . . . . . . . . . . . . . . . 324

Customer Information

Customer Satisfaction Procedure

Did you get the Warranty Extension Plan? This plan is recommended by General Motors to supplement the warranty included with the new vehicle purchase. See your dealer for details. Customer Assistance Procedure Owner satisfaction and goodwill are very important to your dealer and General Motors. Normally, any problem with the transaction, sale, or usage of the vehicle must be handled by your dealer sales or service departments. However, we recognize that despite

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the good intentions of all parties involved, sometimes a misunderstanding may occur. If you have a problem that has not been satisfactorily handled through the normal means, we suggest the following steps:

STEP ONE Explain your case to your dealer service agent, service manager, dealer sales agent, or sales manager, depending on your case. Make sure that they have all necessary information. They are interested in your continual satisfaction.

STEP TWO If you are not satisfied, please contact the general manager or your dealership owner to ask for their help. If they are not able to resolve your case, ask them to contact the right people at General Motors for support, if needed.

STEP THREE If your case is not resolved in a reasonable amount of time by your dealer, please call the General Motors Customer Assistance Center (CAC) and provide the following information: . Name . Address . Phone number . Model year . Brand . Vehicle Identification

Number (VIN)

. Mileage . Delivery date . Description of the problem . Dealership name . Dealership address See Customer Assistance Offices 0 313.

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311

Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE : Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of your dealership or the general manager. STEP TWO : If after contacting a member of dealership management, it appears your concern cannot be resolved by your dealership without further help, in the U.S., call the Chevrolet Customer Assistance

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Customer Information

Center at 1-800-222-1020. In Canada, call General Motors of Canada Customer Care Centre at 1-800-263-3777 (English), or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance representative: . Vehicle Identification

Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.

. Dealership name and location. . Vehicle delivery date and

present mileage.

When contacting Chevrolet, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest following Step One first. STEP THREE — U.S. Owners : Both General Motors and your dealer are committed to making

sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line® Program to enforce your rights. The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address:

BBB Auto Line Program Council of Better Business Bureaus, Inc. 3033 Wilson Boulevard Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/ programs-services/ dispute-handling-and-resolution/ bbb-auto-line This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program. STEP THREE — Canadian Owners : In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited

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The Mediation/Arbitration Program c/o Customer Care Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the Vehicle Identification Number (VIN).

Customer Assistance Offices Chevrolet encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Chevrolet, the letter should be addressed to:

has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in about 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge. For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Care Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or write to:

Customer Information

313

United States and Puerto Rico Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com 1-800-222-1020
1-800-833-2438 (For Text Telephone Devices (TTYs)) Roadside Assistance: 1-800-243-8872
From U.S. Virgin Islands: 1-800-496-9994
Canada General Motors of Canada Limited Customer Care Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gm.ca 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800

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Customer Information

Overseas Please contact the local General Motors Business Unit.

Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center. Any TTY user in the U.S. can communicate with Chevrolet by dialing: 1-800-833-2438. TTY users in Canada can dial 1-800-263-3830.

Online Owner Center

Online Owner Experience (U.S.) my.chevrolet.com The Chevrolet online owner experience allows interaction with Chevrolet and keeps important vehicle-specific information in one place.

Membership Benefits E : Download owner manuals and view vehicle-specific how-to videos. G : View maintenance schedules, alerts, and OnStar Vehicle Diagnostic Information. Schedule service appointments. I : View and print dealer-recorded service records and self-recorded service records. D : Select a preferred dealer and view locations, maps, phone numbers, and hours. r : Track your vehicle’s warranty information. J : View active recalls by Vehicle Identification Number (VIN). See Vehicle Identification Number (VIN) 0 306. H : View GM Card, SiriusXM Satellite radio, and OnStar account information (if equipped). F : Chat with online help representatives. See my.chevrolet.com to register your vehicle.

Chevrolet Owner Centre (Canada) chevroletowner.ca Visit the Chevrolet Owner Centre: . Chat live with online help

representatives.

. Locate owner resources such as

lease-end, financing, and warranty information.

. Retrieve your favorite articles, quizzes, tips, and multimedia galleries organized into the Featured Articles and Auto Care Sections.

. Download owner manuals. . Find the

Chevrolet-recommended maintenance services.

GM Mobility Reimbursement Program

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This program is available to qualified applicants for cost reimbursement of eligible aftermarket adaptive equipment required for the vehicle, such as hand controls or a wheelchair/ scooter lift for the vehicle. For more information on the limited offer, visit www.gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text Telephone (TTY) users, call 1-800-833-9935. General Motors of Canada also has a Mobility Program. Visit www.gm.ca or call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.

Roadside Assistance Program For U.S.-purchased vehicles, call 1-800-243-8872. (Text Telephone (TTY): 1-888-889-2438.) For Canadian-purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year.

Calling for Assistance When calling Roadside Assistance, have the following information ready: . Your name, home address, and

home telephone number. . Telephone number of your

location.

. Location of the vehicle. . Model, year, color, and license

plate number of the vehicle. . Odometer reading, Vehicle

Identification Number (VIN), and delivery date of the vehicle. . Description of the problem. Coverage Services are provided for the duration of the vehicle’s powertrain warranty. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered.

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315

Roadside Assistance is not a part of the New Vehicle Limited Warranty. General Motors North America and Chevrolet reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. General Motors North America and Chevrolet reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times. Services Provided . Emergency Fuel Delivery:

Delivery of enough fuel for the vehicle to get to the nearest service station.

. Lock-Out Service: Service to

unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar. For security reasons, the driver must present identification before this service is given.

. Emergency Tow from a Public

Road or Highway: Tow to the nearest Chevrolet dealer for

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Customer Information

warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is not given when the vehicle is stuck in the sand, mud, or snow.

. Flat Tire Change: Service to

change a flat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is the owner's responsibility for the repair or replacement of the tire if it is not covered by the warranty.

. Battery Jump Start: Service to

jump start a dead battery.

. Trip Interruption Benefits and

Assistance: If your trip is interrupted due to a warranty event, incidental expenses may be reimbursed within the Powertrain warranty period. Items considered are reasonable and customary hotel, meals, rental car, or a vehicle being delivered back to the customer, up to 805 km (500 mi).

Services Not Included in Roadside Assistance

Impound towing caused by violation of any laws.

. Legal fines. . Mounting, dismounting,

or changing of snow tires, chains, or other traction devices.

Service is not provided if a vehicle is in an area that is not accessible to the service vehicle or is not a regularly traveled or maintained public road, which includes ice and winter roads. Off-road use is not covered. Services Specific to Canadian-Purchased Vehicles . Fuel Delivery: Reimbursement

is up to 7 liters. If available, diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service.

. Lock-Out Service: Vehicle

registration is required.

. Trip Interruption Benefits and

Assistance: Must be over 150 km from where your trip was started to qualify. General Motors of Canada Limited requires pre-authorization, original detailed receipts, and a copy of the repair orders. Once authorization has been received, the Roadside Assistance advisor will help to make arrangements and explain how to receive payment.

. Alternative Service: If

assistance cannot be provided right away, the Roadside Assistance advisor may give permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility.

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Scheduling Service Appointments When the vehicle requires warranty service, contact your dealer and request an appointment. By scheduling a service appointment and advising the service consultant of your transportation needs, your dealer can help minimize your inconvenience. If the vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety related. If it is, please call your dealership, let them know this, and ask for instructions. If your dealer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for same-day repair.

Courtesy Transportation Program To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper-to-Bumper (Base Warranty Coverage period in Canada), extended powertrain, and/or hybrid-specific warranties in both the U.S. and Canada. The Courtesy Transportation program is no longer available for cutaway vehicles. Several Courtesy Transportation options are available to assist in reducing inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Limited Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information.

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317

Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to do so, your dealer may offer the following transportation options:

Shuttle Service This includes one-way or round-trip shuttle service within reasonable time and distance parameters of your dealer's area.

Public Transportation or Fuel Reimbursement If overnight warranty repairs are needed, and public transportation is used, the expense must be supported by original receipts and within the maximum amount allowed by GM for shuttle service. If U.S. customers arrange their own transportation, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your dealer for information.

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Customer Information

Courtesy Rental Vehicle For an overnight warranty repair, the dealer may provide an available courtesy rental vehicle or provide for reimbursement of a rental vehicle. Reimbursement is limited and must be supported by original receipts as well as a signed and completed rental agreement and meet state/ provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. Additional fees such as fuel usage charges, taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair are also your responsibility. It may not be possible to provide a like vehicle as a courtesy rental. Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Contact your dealer for specific availability.

General Motors reserves the right to unilaterally modify, change, or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.

Collision Damage Repair If the vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish the vehicle resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which the vehicle was originally built. Genuine GM Collision parts are the best choice to ensure that the vehicle's designed appearance, durability, and safety

are preserved. The use of Genuine GM parts can help maintain the GM New Vehicle Limited Warranty. Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part may be an acceptable choice to maintain the vehicle's originally designed appearance and safety performance; however, the history of these parts is not known. Such parts are not covered by the GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for the vehicle. As a result, these parts may fit poorly, exhibit premature durability/ corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by the GM New Vehicle

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Limited Warranty, and any vehicle failure related to such parts is not covered by that warranty. Repair Facility GM also recommends that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer may have a collision repair center with GM-trained technicians and state-of-the-art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment. Insuring the Vehicle Protect your investment in the GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to the GM vehicle by limiting compensation for damage repairs through the use of aftermarket collision parts. Some insurance companies will not

specify aftermarket collision parts. When purchasing insurance, we recommend that you ensure that the vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier. If the vehicle is leased, the leasing company may require you to have insurance that ensures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read the lease carefully, as you may be charged at the end of the lease for poor quality repairs. If a Crash Occurs If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer.

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Give only the necessary information to police and other parties involved in the crash. For emergency towing see Roadside Assistance Program 0 315. Gather the following information: . Driver name, address, and

telephone number.

. Driver license number. . Owner name, address, and

telephone number.

. Vehicle license plate number. . Vehicle make, model, and

model year.

. Vehicle Identification

Number (VIN). Insurance company and policy number.

. General description of the

damage to the other vehicle. Choose a reputable repair facility that uses quality replacement parts. See “Collision Parts” earlier in this section.

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Customer Information

If the airbag has inflated, see What Will You See after an Airbag Inflates? 0 60. Managing the Vehicle Damage Repair Process In the event that the vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take the vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by the GM vehicle warranty. Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with the repair professional, and insist on Genuine GM parts. Remember, if the vehicle is leased, you may be obligated to have the vehicle

repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost. If another party's insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company's collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as the cost stays within reasonable limits.

Service Publications Ordering Information (US and Canada Only) Service Manuals Service Manuals have the diagnosis and repair information on the engines, transmission, axle, suspension, brakes, electrical, steering, body, etc.

Service Bulletins Service Bulletins give additional technical service information needed to knowledgeably service General Motors cars and trucks. Each bulletin contains instructions to assist in the diagnosis and service of the vehicle. Owner Information Owner publications are written specifically for owners and intended to provide basic operational information about the vehicle. The Owner Manual includes the Maintenance Schedule for all models. In-Portfolio: Includes a Portfolio, Owner Manual, and Warranty Manual. RETAIL SELL PRICE: $35.00 – $40.00 (U.S.) plus handling and shipping fees. Without Pouch: Owner Manual only. RETAIL SELL PRICE: $25.00 (U.S.) plus handling and shipping fees.

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Current and Past Models Technical Service Bulletins and Manuals are available for current and past model GM vehicles. ORDER TOLL FREE: 1-800-551-4123 Monday – Friday 8:00 AM – 6:00 PM Eastern Time For Credit Card Orders Only (VISA-MasterCard-Discover), see Helm, Inc. at: www.helminc.com. Or write to: Helm, Incorporated Attention: Customer Service 47911 Halyard Drive Plymouth, MI 48170
Prices are subject to change without notice and without incurring obligation. Allow ample time for delivery. All listed prices are quoted in U.S. funds. Make checks payable in U.S. funds.

Radio Frequency Statement This vehicle has systems that operate on a radio frequency that complies with Part 15/Part 18 of the Federal Communications Commission (FCC) rules and with Industry Canada Standards RSS-GEN/210/216/220/251/310, ICES‐001. Operation is subject to the following two conditions: 1. The device may not cause

harmful interference.

2. The device must accept any

interference received, including interference that may cause undesired operation of the device.

Changes or modifications to any of these systems by other than an authorized service facility could void authorization to use this equipment.

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321

Reporting Safety Defects

Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors.

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Customer Information

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http:// www.safercar.gov; or write to: Administrator, NHTSA 1200 New Jersey Avenue, S.E. Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from http:// www.safercar.gov.

Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that the vehicle has a safety defect, notify Transport Canada immediately, and notify General Motors of Canada Limited. Call Transport Canada at 1-800-333-0510 or write to: Transport Canada Road Safety Branch 80 rue Noel Gatineau, QC J8Z 0A1

Reporting Safety Defects to General Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, notify General Motors. Call 1-800-222-1020, or write: Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write: General Motors of Canada Limited Customer Care Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7

Vehicle Data Recording and Privacy The vehicle has a number of computers that record information about the vehicle’s performance and how it is driven. For example, the vehicle uses computer modules to monitor and control engine and transmission performance, to monitor the conditions for airbag deployment and deploy them in a crash, and, if equipped, to provide antilock braking to help the driver control the vehicle. These modules may store data to help the dealer technician service the vehicle. Some modules may also store data about how the vehicle is operated, such as rate of fuel consumption or average speed. These modules may retain personal preferences, such as radio presets, seat positions, and temperature settings.

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Event Data Recorders This vehicle has an event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an airbag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle's systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle may record such data as: . How various systems in the

vehicle were operating.

. Whether or not the driver and passenger safety belts were buckled/fastened.

. How far, if at all, the driver was pressing the accelerator and/or brake pedal.

. How fast the vehicle was

traveling.

These data can help provide a better understanding of the circumstances in which crashes and injuries occur. Important: EDR data are recorded by the vehicle only if a non-trivial crash situation occurs; no data are recorded by the EDR under normal driving conditions and no personal data (e.g., name, gender, age, and crash location) are recorded. However, other parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation. To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have the special equipment, can read the information if they have access to the vehicle or the EDR. GM will not access these data or share it with others except: with the consent of the vehicle owner or,

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323

if the vehicle is leased, with the consent of the lessee; in response to an official request of police or similar government office; as part of GM's defense of litigation through the discovery process; or, as required by law. Data that GM collects or receives may also be used for GM research needs or may be made available to others for research purposes, where a need is shown and the data is not tied to a specific vehicle or vehicle owner.

OnStar® If the vehicle is equipped with OnStar® and has an active subscription, additional data may be collected through the OnStar system. This includes information about the vehicle’s operation; collisions involving the vehicle; the use of the vehicle and its features; and, in certain situations, the location and approximate GPS speed of the vehicle. Refer to the OnStar Terms and Conditions and Privacy Statement on the OnStar website.

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Customer Information

See OnStar Additional Information 0 329.

Navigation System (U.S. and Canada) If the vehicle is equipped with a navigation system, use of the system may result in the storage of destinations, addresses, telephone numbers, and other trip information. See the navigation manual for information on stored data and for deletion instructions.

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OnStar

OnStar Overview

OnStar Overview

OnStar Overview . . . . . . . . . . . . . 325

OnStar Services

Emergency . . . . . . . . . . . . . . . . . . . 326
Security . . . . . . . . . . . . . . . . . . . . . . 326
Navigation . . . . . . . . . . . . . . . . . . . . 326
Connections . . . . . . . . . . . . . . . . . . 327
Diagnostics . . . . . . . . . . . . . . . . . . . 329

OnStar Additional Information

OnStar Additional

Information . . . . . . . . . . . . . . . . . . 329

= Voice Command Button Q Blue OnStar Button > Red Emergency Button This vehicle may be equipped with a comprehensive, in-vehicle system that can connect to an OnStar Advisor for Emergency, Security, Navigation, Connections, and Diagnostics Services. OnStar services may require a paid subscription and data plan. OnStar requires the vehicle battery and electrical system, cellular service, and GPS satellite signals to be available and operating. OnStar acts as a link to existing emergency service providers. OnStar may collect information about you and your vehicle, including location information. See OnStar’s Terms &

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325

Conditions and Privacy Statement for more details including system limitations at www.onstar.com (U.S.) or www.onstar.ca (Canada). The OnStar system status light is next to the OnStar buttons. If the status light is: . Solid Green: System is ready. . Flashing Green: On a call. . Red: Indicates a problem. . Off: System is off. Press Q

twice to speak with an OnStar Advisor.

Press Q or call 1-888-4ONSTAR (1-888-466-7827) to speak to an Advisor. Press = to: . Make a call, end a call,

or answer an incoming call.

. Give OnStar Hands-Free Calling

voice commands.

. Give OnStar Turn-by-Turn

Navigation voice commands.

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OnStar

. Obtain the Wi-Fi® hotspot name

or SSID and password, if equipped.

Press Q to connect to an Advisor to: . Verify account information or

update contact information.

. Get driving directions. . Receive a Diagnostic check of

the vehicle's key operating systems.

. Receive Roadside Assistance. . Manage Wi-Fi Settings,

if equipped.

Press > to get a priority connection to an OnStar Advisor available 24/ 7 to: . Get help for an emergency. . Be a Good Samaritan or

respond to an AMBER Alert.

. Get assistance in severe

weather or other crisis situations and find evacuation routes.

OnStar Services

Emergency Emergency Services require an active, OnStar subscription plan (excludes Basic Plan). With Automatic Crash Response, built-in sensors can automatically alert a specially trained OnStar Advisor who is immediately connected in to the vehicle to help. Press > for a priority connection to an OnStar Advisor who can contact emergency service providers, direct them to your exact location, and relay important information. With OnStar Crisis Assist, specially trained Advisors are available 24 hours a day, 7 days a week, to provide a central point of contact, assistance, and information during a crisis. With Roadside Assistance, Advisors can locate a nearby service provider to help with a flat tire, a battery jump, or an empty gas tank.

Security If equipped, OnStar provides these services: . With Stolen Vehicle Assistance, OnStar Advisors can use GPS to pinpoint the vehicle and help authorities quickly recover it. . With Remote Ignition Block,

if equipped, OnStar can block the engine from being restarted. . With Stolen Vehicle Slowdown,

if equipped, OnStar can work with law enforcement to gradually slow the vehicle down.

Navigation OnStar navigation requires a specific OnStar subscription plan. Press Q to receive Turn-by-Turn directions or have them sent to the vehicle’s navigation screen, if equipped. Turn-by-Turn Navigation 1. Press Q to connect to an

Advisor.

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2. Request directions to be

downloaded to the vehicle.

3. Follow the voice-guided

commands.

Using Voice Commands During a Planned Route

Cancel Route 1. Press =. System responds: “OnStar ready,” then a tone. 2. Say “Cancel route.” System

responds: “Do you want to cancel directions?”

3. Say “Yes.” System responds:

“OK, request completed, thank you, goodbye.”

Route Preview 1. Press =. System responds: “OnStar ready,” then a tone. 2. Say “Route preview.” System responds with the next three maneuvers.

Repeat 1. Press =. System responds: “OnStar ready,” then a tone.

2. Say “Repeat.” System

responds with the last direction given, then responds with “OnStar ready,” then a tone.

Get My Destination 1. Press =. System responds: “OnStar ready,” then a tone.

2. Say “Get my destination.” System responds with the address and distance to the destination, then responds with “OnStar ready,” then a tone.

Destination Download Subscribers can have directions sent to the vehicle’s navigation screen, if equipped. Press Q, then ask the Advisor to download directions to the vehicle’s navigation system, if equipped. After the call ends, the navigation screen will provide prompts to begin driving directions. Routes that are sent to the navigation screen can only be canceled through the navigation system. See www.onstar.com (U.S.) or www.onstar.ca (Canada).

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327

Connections The following OnStar services help with staying connected. For coverage maps, see www.onstar.com (U.S.) or www.onstar.ca (Canada).

OnStar Wi-Fi® Hotspot (If Equipped) The vehicle may have a built-in Wi-Fi hotspot that provides access to the Internet and web content at 4G LTE speed. Up to seven mobile devices can be connected. A data plan is required. Use the in-vehicle controls only when it is safe to do so. 1. To retrieve Wi-Fi hotspot

information, press =, wait for the prompt, then say “Wi-Fi settings.” On some vehicles, touch Wi-Fi Settings on the screen.

2. The Wi-Fi settings will display

the Wi-Fi hotspot name (SSID), password, and on some vehicles, the connection type

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OnStar

(no Internet connection, 3G, 4G, 4G LTE), and signal quality (poor, good, excellent). 3. To change the SSID or

password, press Q or call 1-888-4ONSTAR to connect with an Advisor.

OnStar RemoteLink® Mobile App (If Equipped) Download the OnStar RemoteLink mobile app to select Apple® iOS, Android™, BlackBerry®, or Windows® mobile devices. OnStar Subscribers can access the following services from a mobile device: . Remotely start/stop the vehicle,

if factory-equipped.

. Lock/unlock doors, if equipped

with automatic locks.

. Activate the horn and lamps. . Check the vehicle’s fuel level, oil

life, or tire pressure, if factory-equipped with the Tire Pressure Monitor System.

. Send directions to the vehicle.

. Locate the vehicle on a map

(U.S. market only).

. Turn the vehicle's Wi-Fi hotspot

on/off, manage settings, and monitor data consumption, if equipped.

For OnStar RemoteLink information and compatibility, see www.onstar.com (U.S.) or www.onstar.ca (Canada). Remote Services Contact an OnStar Advisor to unlock the doors or sound the horn and flash the lamps. OnStar AtYourService OnStar Advisors can provide special offers from restaurants and retailers on your route, help locate hotels, or book a room. OnStar Hands-Free Calling Make and receive calls with the built-in wireless calling service which requires available minutes.

Make a Call 1. Press =. System responds:

“OnStar ready.”

2. Say “Call.” System responds: “Call. Please say the name or number to call.”

3. Say the entire number without

pausing, including a “1” and the area code. System responds: “OK, calling.”

Calling 911 Emergency 1. Press =. System responds:

“OnStar ready.”

2. Say “Call.” System responds: “Call. Please say the name or number to call.”

3. Say “911” without pausing.

System responds: “911.”

4. Say “Call.” System responds:

“OK, dialing 911.”

Retrieve My Number 1. Press =. System responds:

“OnStar ready.”

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2. Say “My number.” System

responds: “Your OnStar Hands-Free Calling number is,” then says the number.

End a Call Press =. System responds: “Call ended.” Verify Minutes and Expiration Press = and say “Minutes” then “Verify” to check how many minutes remain and their expiration date.

Diagnostics Advanced Diagnostics provides a status of the vehicle’s key systems with a monthly e-mail, or by pressing Q. Diagnostic Alerts in real-time by e-mail or text can also be received. The Proactive Alerts feature (if available) can predict and alert of potential upcoming maintenance issues with select components on the vehicle, before they become a problem. OnStar can also monitor and report tire pressure, if vehicle is equipped with a Tire Pressure Monitoring System.

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OnStar Additional Information

In-Vehicle Audio Messages Audio messages may play important information at the following times: . Prior to vehicle purchase. Press

Q to set up an account.

. With the OnStar Basic Plan,

every 60 days.

. After change in ownership and

at 90 days.

Transferring Service Press Q to request account transfer eligibility information. The Advisor can cancel or change account information. Selling/Transferring the Vehicle Call 1-888-4ONSTAR (1-888-466-7827) immediately to terminate your OnStar services if the vehicle is disposed of, sold, transferred, or if the lease ends.

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OnStar

Reactivation for Subsequent Owners Press Q and follow the prompts to speak to an Advisor as soon as possible. The Advisor will update vehicle records and explain OnStar service options. How OnStar Service Works Automatic Crash Response, Emergency Services, Crisis Assist, Stolen Vehicle Assistance, Advanced Diagnostics, Remote Services, Roadside Assistance, Turn-by-Turn Navigation, and Hands-Free Calling are available on most vehicles. Not all OnStar services are available everywhere or on all vehicles. For more information, a full description of OnStar services, system limitations, and OnStar terms and conditions: . Call 1-888-4ONSTAR

(1-888-466-7827).

. See www.onstar.com (U.S.). . See www.onstar.ca (Canada). . Call TTY 1-877-248-2080.

. Press Q to speak with an

Advisor.

OnStar services cannot work unless the vehicle is in a place where OnStar has an agreement with a wireless service provider for service in that area. The wireless service provider must also have coverage, network capacity, reception, and technology compatible with OnStar services. Service involving location information about the vehicle cannot work unless GPS signals are available, unobstructed, and compatible with the OnStar hardware. OnStar services may not work if the OnStar equipment is not properly installed or it has not been properly maintained. If equipment or software is added, connected, or modified, OnStar services may not work. Other problems beyond the control of OnStar — such as hills, tall buildings, tunnels, weather, electrical system design and architecture of the vehicle, damage to the vehicle in a crash, or wireless phone network congestion or jamming — may prevent service.

See Radio Frequency Statement 0 321. Services for People with Disabilities Advisors provide services to help Subscribers with physical disabilities and medical conditions. Press Q to help: . Locate a gas station with an

attendant to pump gas.

. Find a hotel, restaurant, etc.,

that meets accessibility needs. . Provide directions to the closest

hospital or pharmacy in urgent