2012 Chevrolet Express Owners Manual

Date

Odometer Reading

Serviced By

Services Performed

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11-16

Service and Maintenance

Date

Odometer Reading

Serviced By

Services Performed

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Date

Odometer Reading

Serviced By

Services Performed

Service and Maintenance

11-17

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11-18

Service and Maintenance

Date

Odometer Reading

Serviced By

Services Performed

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Technical Data

Vehicle Identification

Vehicle Identification

Vehicle Identification

Number (VIN) . . . . . . . . . . . . . . 12-1

Service Parts Identification

Label . . . . . . . . . . . . . . . . . . . . . . . 12-1

Vehicle Data

Capacities and

Specifications . . . . . . . . . . . . . . 12-2
Engine Drive Belt Routing . . . 12-5

Vehicle Identification Number (VIN)

This legal identifier is in the front corner of the instrument panel, on the left side of the vehicle. It can be seen through the windshield from outside. The VIN also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration.

Technical Data

12-1

Engine Identification The eighth character in the VIN is the engine code. This code identifies the vehicle's engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications on page 12‑2 for the vehicle's engine code.

Service Parts Identification Label This label, on the rear edge of the passenger side front door, has the following information: . Vehicle Identification

Number (VIN).

. Model designation. . Paint information. . Production options and special

equipment.

Do not remove this label from the vehicle.

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12-2

Technical Data

Vehicle Data

Capacities and Specifications If the vehicle has a diesel engine, see the Duramax diesel supplement for more information. The following approximate capacities are given in metric and English conversions. See Recommended Fluids and Lubricants on page 11‑12 for more information.

Application

Air Conditioning Refrigerant R134a

Cooling System without Rear Heat

4.3L V6
4.8L V8, 5.3L V8
6.0L V8

Cooling System with Rear Heat

4.3L V6
4.8L V8, 5.3L V8
6.0L V8

Capacities

Metric

English

For the air conditioning system refrigerant charge amount, see the refrigerant label located under the hood. See your dealer for more information.

9.5 L 11.8 L 13.1 L

12.3 L 14.6 L 16.1 L

10.0 qt 12.4 qt 13.8 qt

13.0 qt 15.4 qt 17.0 qt

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Application

Engine Oil with Filter

4.3L V6
4.8L V8, 5.3L V8, 6.0L V8

Fuel Tank

Cutaway (Optional Tank)* Cutaway (Standard Tank) Passenger and Cargo

Technical Data

12-3

Capacities

Metric

4.3 L 5.7 L

215.7 L 124.9 L 117.3 L

English

4.5 qt 6.0 qt

57.0 gal 33.0 gal 31.0 gal

* 4 039 mm (159 inch) wheelbase or 4 496 mm (177 inch) wheelbase only Transmission Fluid (Pan Removal and Filter Replacement)

4-SPD 4L60-E 6-SPD 6L90

Transfer Case Fluid Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling.

190 Y

4.7 L 6.0 L 1.4 L

5.0 qt 6.3 qt 1.5 qt 140 ft lb

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12-4

Technical Data

Engine

VIN Code

Transmission

Engine Specifications

4.3L V6
4.8L V8
5.3L V8
6.0L V8

Automatic Automatic Automatic Automatic

Spark Plug Gap 1.52 mm (0.060 in) 1.02 mm (0.040 in) 1.02 mm (0.040 in) 1.02 mm (0.040 in)

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Engine Drive Belt Routing

Technical Data

12-5

V6 Engines

V8 Engines

If the vehicle has a diesel engine, see the Duramax diesel supplement for more information.

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12-6

Technical Data

2 NOTES

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Customer Information

Customer Information

Customer Satisfaction Procedure (U.S. and Canada) . . . . . . . . . . . . . . . . . . . . 13-1

Customer Satisfaction

Procedure (Mexico) . . . . . . . . 13-3

Customer Assistance Offices

(U.S. and Canada) . . . . . . . . . 13-5

Customer Assistance Offices

(Mexico) . . . . . . . . . . . . . . . . . . . . 13-6

Customer Assistance for Text Telephone (TTY) Users (U.S. and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-7
GM Mobility Reimbursement

Program (U.S. and Canada) . . . . . . . . . . . . . . . . . . . . 13-8

Roadside Assistance Program

(U.S. and Canada) . . . . . . . . . 13-8

Roadside Assistance

Program (Mexico) . . . . . . . . . 13-10

Scheduling Service

Appointments (U.S. and Canada) . . . . . . . . . . . . . . . . . . 13-13

Courtesy Transportation

Program (U.S. and Canada) . . . . . . . . . . . . . . . . . . 13-14

Collision Damage Repair

(U.S. and Canada) . . . . . . . . 13-15

Service Publications

Ordering Information . . . . . . 13-18

Reporting Safety Defects Reporting Safety Defects to

the United States Government . . . . . . . . . . . . . . . 13-19

Reporting Safety Defects to

the Canadian Government . . . . . . . . . . . . . . . 13-19

Reporting Safety Defects to

General Motors . . . . . . . . . . . 13-20

Vehicle Data Recording and Privacy

Vehicle Data Recording and

Privacy . . . . . . . . . . . . . . . . . . . . 13-20
Event Data Recorders . . . . . . 13-20
OnStar® . . . . . . . . . . . . . . . . . . . . 13-21
Navigation System . . . . . . . . . 13-22
Radio Frequency

Identification (RFID) . . . . . . . 13-22

Radio Frequency

Statement . . . . . . . . . . . . . . . . . 13-22

Customer Information

13-1

Customer Information

Customer Satisfaction Procedure (U.S. and Canada) Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of your dealership or the general manager.

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Customer Information

If after contacting a

STEP TWO: member of dealership management, it appears your concern cannot be resolved by your dealership without further help, in the U.S., call the Chevrolet Customer Assistance Center at 1-800-222-1020. In Canada, call General Motors of Canada Customer Care Centre at 1-800-263-3777 (English), or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance representative: . Vehicle Identification

Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.

. Dealership name and location. . Vehicle delivery date and

present mileage.

When contacting Chevrolet, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest following Step One first. STEP THREE — U.S. Owners: Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line® Program to enforce your rights. The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your

case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.

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For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Care Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or write to: The Mediation/Arbitration Program c/o Customer Care Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the Vehicle Identification Number (VIN).

Customer Information

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Customer Satisfaction Procedure (Mexico)

Did you get the Warranty Extension Plan? This plan is recommended by General Motors to supplement the warranty included with the new vehicle purchase. See your dealer for details.

STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in about 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.

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. Mileage . Delivery date . Description of the problem . Dealership name . Dealership address See Customer Assistance Offices (U.S. and Canada) on page 13‑5 or Customer Assistance Offices (Mexico) on page 13‑6 for more information.

13-4

Customer Information

Customer Assistance Procedure Owner satisfaction and goodwill are very important to your dealer and General Motors. Normally, any problem with the transaction, sale, or usage of the vehicle must be handled by your dealer sales or service departments. However, we recognize that despite the good intentions of all parties involved, sometimes a misunderstanding may occur. If you have a problem that has not been satisfactorily handled through the normal means, we suggest the following steps:

STEP ONE Explain your case to your dealer service agent, service manager, dealer sales agent, or sales manager, depending on your case. Make sure that they have all necessary information. They are interested in your continual satisfaction.

STEP TWO If you are not satisfied, please contact the general manager or your dealership owner to ask for their help. If they are not able to resolve your case, ask them to contact the right people at General Motors for support, if needed.

STEP THREE If your case is not resolved in a reasonable amount of time by your dealer, please call the General Motors Customer Assistance Center (CAC) and provide the following information: . Name . Address . Phone number . Model year . Brand . Vehicle Identification

Number (VIN)

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Customer Information

13-5

Mexico, Central America, and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Av. Ejercito Nacional #843
Col. Granada C.P. 11520, Mexico, D.F. 01-800-466-0800
Long Distance: 011-52-53 29 0800

Canada General Motors of Canada Limited Customer Care Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gm.ca 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800
Overseas Please contact the local General Motors Business Unit.

Customer Assistance Offices (U.S. and Canada) Chevrolet encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Chevrolet, the letter should be addressed to: United States Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com 1-800-222-1020
1-800-833-2438 (For Text Telephone Devices (TTYs)) Roadside Assistance: 1-800-243-8872
From Puerto Rico: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) From U.S. Virgin Islands: 1-800-496-9994

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Customer Information

Customer Assistance Offices (Mexico) To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section. Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours. All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: [email protected]. Mexico

From Mexico City 5329-0811

From Other Mexico Locations 01-800-466-0811

United States and Canada 1-866-466-8190
Costa Rica 00-800-052-1005
Guatemala 1-800-999-5252
Panama 00-800-052-0001
Dominican Republic 1-888-751-5301
El Salvador 800-6273
Honduras 800-0122-6101

Customer Assistance for Text Telephone (TTY) Users (U.S. and Canada) To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center. Any TTY user in the U.S. can communicate with Chevrolet by dialing: 1-800-833-2438. TTY users in Canada can dial 1-800-263-3830.

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Online Owner Center

Chevrolet Owner Center (U.S.) www.chevyownercenter.com Information and services customized for your specific vehicle — all in one convenient place. . Digital owner manual, warranty

information, and more.

. Storage for online service and

maintenance records.

. Chevrolet dealer locator for

service nationwide.

. Exclusive privileges and offers. . Recall notices for your specific

vehicle.

. OnStar and GM Cardmember Services Earnings summaries.

Other Helpful Links Chevrolet — www.chevrolet.com Chevrolet Merchandise — www.chevymall.com Help Center — www.chevrolet.com/ pages/mds/helpcenter/faq.do

FAQ

. Contact Us My GM Canada www.gm.ca My GM Canada is a password-protected section of www.gm.ca where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease.

Customer Information

13-7

Here are a few of the valuable tools and services you will have access to: . My Showroom: Find and save

information on vehicles and current offers in your area.

. My Dealers: Save details such as address and phone number for each of your preferred GM dealers.

. My Driveway: Access quick links

to parts and service estimates, check trade-in values, or schedule a service appointment by adding the vehicles you own to your driveway profile.

. My Preferences: Manage your profile and use tools and forms with greater ease.

To sign up, visit the My GM.ca section within www.gm.ca.

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13-8

Customer Information

GM Mobility Reimbursement Program (U.S. and Canada)

This program is available to qualified applicants for cost reimbursement of eligible aftermarket adaptive equipment required for the vehicle, such as hand controls or a wheelchair/ scooter lift for the vehicle. For more information on the limited offer, visit www.gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text Telephone (TTY) users, call 1-800-833-9935.

General Motors of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.

Roadside Assistance Program (U.S. and Canada) For U.S.‐purchased vehicles, call 1‐800‐243‐8872; (Text Telephone (TTY): 1‐888‐889‐2438). For Canadian‐purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year. Calling for Assistance When calling Roadside Assistance, have the following information ready: . Your name, home address, and

home telephone number.

Telephone number of your location. Location of the vehicle.

. Model, year, color, and license

plate number of the vehicle. . Odometer reading, Vehicle

Identification Number (VIN), and delivery date of the vehicle. . Description of the problem. Coverage Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. Roadside Assistance is not a part of the New Vehicle Limited Warranty. Chevrolet and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification.

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Customer Information

13-9

Services Specific to Canadian Purchased Vehicles

Fuel Delivery: Reimbursement is approximately $5 Canadian. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. Lock-Out Service: Vehicle registration is required. Trip Routing Service: Detailed maps of North America are provided when requested either with the most direct route or the most scenic route. There is a limit of six requests per year. Additional travel information is also available. Allow three weeks for delivery.

Flat Tire Change: Service to change a flat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is the owner's responsibility for the repair or replacement of the tire if it is not covered by the warranty.

. Battery Jump Start: Service to

jump start a dead battery. Services Not Included in Roadside Assistance

Impound towing caused by violation of any laws. Legal fines.

. Mounting, dismounting,

or changing of snow tires, chains, or other traction devices. Towing or services for vehicles driven on a non-public road or highway.

Chevrolet and General Motors of Canada Limited reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times. Services Provided . Emergency Fuel Delivery:

Delivery of enough fuel for the vehicle to get to the nearest service station. Lock‐Out Service: Service to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar. For security reasons, the driver must present identification before this service is given.

. Emergency Tow From a Public

Road or Highway: Tow to the nearest Chevrolet dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in the sand, mud, or snow.

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Customer Information

Trip Interruption Benefits and Assistance: Must be over 250 kilometers from where your trip was started to qualify. General Motors of Canada Limited requires pre-authorization, original detailed receipts, and a copy of the repair orders. Once authorization has been received, the Roadside Assistance advisor will help to make arrangements and explain how to receive payment.

. Alternative Service:

If assistance cannot be provided right away, the Roadside Assistance advisor may give permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility.

Roadside Assistance Program (Mexico) As a new owner, your vehicle is automatically enrolled in the Roadside Assistance program. The services are available at no cost under the terms and conditions of the program. The Roadside Assistance program is not part of, or included, in the coverage provided by the new vehicle limited warranty. Roadside Assistance provides assistance to the driver and passengers while driving the vehicle within your city of residence or on any passable road in Mexico, the United States, and Canada. Services are subject to the limitations described in the following pages. Program coverage varies by country. Roadside Assistance is available 24 hours a day, 365 days of the year.

This program expires two years from the date of the invoice for the vehicle, regardless of vehicle mileage and changes in vehicle ownership. For more information about the renewal of this program at the end of its term, contact the Chevrolet Customer Assistance Center at 01-800-466-0800.

Services Provided

Flat Tire Change: If unable to change a flat tire, Roadside Assistance will provide towing service to the nearest authorized Chevrolet dealership. It is the owner's responsibility for the repair or replacement of the tire. This service is limited to the transfer of the vehicle to the repair facility.

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. Emergency Fuel Delivery:

Delivery of enough fuel for the vehicle to get to the nearest service station. Lock-Out Service: Service to unlock the vehicle if you are locked out.

. Battery Jump Start: Service to

jump start a dead battery. *Emergency Messages: Transmission of urgent phone messages. *Emergency Calls: Call for emergency services. *Dealership Location Assistance: Information regarding addresses and telephone numbers for Chevrolet dealers.

. Emergency Towing: Tow to the

nearest dealer for warranty service if the vehicle cannot be driven. If the vehicle is involved in an accident during the commission of a crime, administrative

Customer Information

13-11

violation, or breach of traffic regulations, Roadside Assistance will not provide service. When the vehicle is not accessible to be towed, all maneuvers required to access it will be at the owner's expense. If the vehicle is in another city outside of your residence, Roadside Assistance is limited to moving the vehicle to the nearest dealer. If you would like the vehicle moved to a different dealer, you will be asked to cover the difference in cost at the time of the move. If the vehicle cannot be received by the nearest Chevrolet dealer due to scheduling conflicts, the vehicle will be taken to a safe place where it will remain for up to 48 hours until it can be taken to the dealer. If the storage costs exceed the amount authorized, the owner is responsible to pay the difference at the time of

service. Contact Roadside Assistance for more information on authorized amounts. *Trip Interruption: This service is provided if you are prevented from further usage of your vehicle while traveling and it is not possible for the nearest Chevrolet dealership to repair the vehicle the same day, requiring the vehicle to stay at the dealership for a night or more. If this happens, in addition to the previously listed services and prior to confirmation by the dealership, you are entitled to choose one of the following alternatives, within the limits of existing Roadside Assistance program guidelines. If the costs exceed the amount authorized for these services, you must pay the difference at the time of service. Roadside Assistance will coordinate hotel accommodations for all vehicle travelers for up to two nights.

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13-12

Customer Information

A rental car will be provided for up to two days and the vehicle must be returned to its original destination, excluding vehicles with a carrying capacity greater than 3.5 tons. Complimentary Transportation: If you prefer to continue your trip to the intended destination or return to your place of residence, and the trip requires more than eight hours driving on the road, transportation for the driver and passengers by first class bus or coach commercial airline will be provided to a location chosen by Roadside Assistance, depending on availability at the chosen destination. Restrictions apply based on vehicle specifications. If you are on the road, taxi service to the nearest bus station or airport will be provided.

*Complimentary Transportation for Vehicle Pick Up: Transportation to pick up your vehicle after repairs are complete. Once the dealer has reported that the vehicle has been repaired, Roadside Assistance will provide bus or commercial airline one-way service (subject to availability) for the person designated by you to collect your vehicle at the dealership's location if you or the designated person are not in the same town or city as the dealership.

*These services are not provided for U.S. or Canada residents. All services provided in the U.S. and Canada are at the owner's expense and will be reimbursed by Roadside Assistance.

Services Not Included in Roadside Assistance Roadside Assistance does not cover or reimburse services for the following: . Events caused by fraud or bad

faith by the driver.

. Vehicle immobilization situations

due to a major force or unforeseen circumstances, such as natural phenomena of an extraordinary nature, earthquakes, volcanic eruptions, and other cyclonic storms.

. Vehicle immobilization situations

arising from car accidents caused by the driver of the vehicle or third parties. This means any occurrence that causes physical injury to the occupants and/or the vehicle caused by external forces.

. Acts of terrorism, riot or uproar, armed forces or police actions which prevent timely delivery of assistance services.

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Food service, beverages, telephone calls, or other extra costs. Accommodation costs apply only to Mexico per the terms and conditions of the Roadside Assistance program.

. Any damage to the vehicle

without intent, derived from the services provided.

. Cost of towing a trailer when

choosing a Chevrolet dealer that is nearest to the temporary storage facility for the disabled vehicle.

. Cost of all maneuvers required to access the vehicle when it is not available to be towed.

. Cost of fuel provided. Routine vehicle repair costs are not covered by the Roadside Assistance program. For more information, see your new vehicle warranty.

Customer Information

13-13

Contacting Roadside Assistance Roadside Assistance services are of no cost to you and available 24 hours a day, 365 days a year. Costs are only incurred in situations that exceed the limits of the program, some of which are listed previously in this section. To contact Roadside Assistance by phone, use the following numbers:

Mexico 01-800-466-0800

United States 1-866-466-8901

Canada 1-800-268-6800

E-mail [email protected] Chevrolet reserves the right to make any changes or discontinue the Roadside Assistance program at any time without notification.

Scheduling Service Appointments (U.S. and Canada) When the vehicle requires warranty service, contact your dealer and request an appointment. By scheduling a service appointment and advising the service consultant of your transportation needs, your dealer can help minimize your inconvenience. If the vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety related. If it is, please call your dealership, let them know this, and ask for instructions. If your dealer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for same day-repair.

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Customer Information

Courtesy Transportation Program (U.S. and Canada) To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper-to-Bumper (Base Warranty Coverage period in Canada), extended powertrain, and/or hybrid‐specific warranties in both the U.S. and Canada. The Courtesy Transportation program is no longer available for cutaway vehicles. Several Courtesy Transportation options are available to assist in reducing inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Warranty and Owner Assistance Information” furnished

with each new vehicle provides detailed warranty coverage information. Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer one of the following:

Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation. Dealers may provide shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one‐way or round‐trip shuttle service within reasonable time and distance parameters of your dealer's area.

Public Transportation or Fuel Reimbursement If the vehicle requires overnight warranty repairs, and public transportation is used instead of your dealer's shuttle service, the expense must be supported by original receipts and can only be up to the maximum amount allowed by GM for shuttle service. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your dealer for information regarding the allowance amounts for reimbursement of fuel or other transportation costs.

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Customer Information

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Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if the vehicle is kept for an overnight warranty repair. Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. It may not be possible to provide a like vehicle as a courtesy rental.

Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. General Motors reserves the right to unilaterally modify, change, or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.

Collision Damage Repair (U.S. and Canada) If the vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish the vehicle resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which the vehicle was originally built. Genuine GM Collision parts are the best choice to ensure that the vehicle's designed appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain the GM New Vehicle Limited Warranty.

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Customer Information

Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part may be an acceptable choice to maintain the vehicle's originally designed appearance and safety performance; however, the history of these parts is not known. Such parts are not covered by the GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for the vehicle. As a result, these parts may fit poorly, exhibit premature durability/ corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by the GM New Vehicle

Limited Warranty, and any vehicle failure related to such parts is not covered by that warranty. Repair Facility GM also recommends that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer may have a collision repair center with GM-trained technicians and state‐of‐the‐art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment. Insuring the Vehicle Protect your investment in the GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to the GM vehicle by limiting compensation for

damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you ensure that the vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier. If the vehicle is leased, the leasing company may require you to have insurance that ensures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read the lease carefully, as you may be charged at the end of the lease for poor quality repairs. If a Crash Occurs If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of.

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Customer Information

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Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer. Give only the necessary information to police and other parties involved in the crash. For emergency towing see Roadside Assistance Program (U.S. and Canada) on page 13‑8 or Roadside Assistance Program (Mexico) on page 13‑10. Gather the following information: . Driver name, address, and

telephone number.

. Driver license number. . Owner name, address, and

telephone number.

. Vehicle license plate number. . Vehicle make, model, and

model year.

. Vehicle Identification

Number (VIN).

Insurance company and policy number.

. General description of the

damage to the other vehicle. Choose a reputable repair facility that uses quality replacement parts. See “Collision Parts” earlier in this section. If the airbag has inflated, see What Will You See after an Airbag Inflates? on page 3‑24. Managing the Vehicle Damage Repair Process In the event that the vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take the vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by the GM vehicle warranty.

Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with the repair professional, and insist on Genuine GM parts. Remember, if the vehicle is leased, you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost. If another party's insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company's collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as the cost stays within reasonable limits.

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Customer Information

Service Publications Ordering Information

Service Manuals Service Manuals have the diagnosis and repair information on the engines, transmission, axle, suspension, brakes, electrical, steering, body, etc. Service Bulletins Service Bulletins give additional technical service information needed to knowledgeably service General Motors cars and trucks. Each bulletin contains instructions to assist in the diagnosis and service of the vehicle. Owner Information Owner publications are written specifically for owners and intended to provide basic operational information about the vehicle.

The Owner Manual includes the Maintenance Schedule for all models. In-Portfolio: Includes a Portfolio, Owner Manual, and Warranty Booklet. RETAIL SELL PRICE: $35.00 (U.S.) plus handling and shipping fees. Without Portfolio: Owner Manual only. RETAIL SELL PRICE: $25.00 (U.S.) plus handling and shipping fees. Current and Past Models Technical Service Bulletins and Manuals are available for current and past model GM vehicles.

ORDER TOLL FREE: 1-800-551-4123 Monday - Friday 8:00 AM - 6:00 PM Eastern Time For Credit Card Orders Only (VISA-MasterCard-Discover), visit Helm, Inc. at: www.helminc.com. Or write to: Helm, Incorporated P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without incurring obligation. Allow ample time for delivery. All listed prices are quoted in U.S. funds. Make checks payable in U.S. funds.

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Customer Information

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Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that the vehicle has a safety defect, notify Transport Canada immediately, and notify General Motors of Canada Limited. Call Transport Canada at 1-800-333-0510 or write to: Transport Canada Road Safety Branch 80 rue Noel Gatineau, QC J8Z 0A1

However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator, NHTSA 1200 New Jersey Avenue, S.E. Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from http://www.safercar.gov.

Reporting Safety Defects

Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign.

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Customer Information

Reporting Safety Defects to General Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, notify General Motors. Call 1-800-222-1020, or write: Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777 (English) or 1-800-263-7854 (French), or write: General Motors of Canada Limited Customer Care Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7

Vehicle Data Recording and Privacy This GM vehicle has a number of sophisticated computers that record information about the vehicle’s performance and how it is driven. For example, the vehicle uses computer modules to monitor and control engine and transmission performance, to monitor the conditions for airbag deployment and deploy airbags in a crash, and, if so equipped, to provide antilock braking to help the driver control the vehicle. These modules may store data to help your dealer technician service the vehicle. Some modules may also store data about how you operate the vehicle, such as rate of fuel consumption or average speed. These modules may also retain the owner’s personal preferences, such as radio presets, seat positions, and temperature settings.

Event Data Recorders This vehicle has an Event Data Recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an airbag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle's systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as: . How various systems in the

vehicle were operating.

. Whether or not the driver and

passenger safety belts were buckled/fastened.

. How far, if at all, the driver was pressing the accelerator and/or brake pedal.

. How fast the vehicle was

traveling.

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Customer Information

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This data can help provide a better understanding of the circumstances in which crashes and injuries occur. Important: EDR data is recorded by the vehicle only if a non-trivial crash situation occurs; no data is recorded by the EDR under normal driving conditions and no personal data (e.g., name, gender, age, and crash location) is recorded. However, other parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation. To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as

law enforcement, that have the special equipment, can read the information if they have access to the vehicle or the EDR. GM will not access this data or share it with others except: with the consent of the vehicle owner or, if the vehicle is leased, with the consent of the lessee; in response to an official request by police or similar government office; as part of GM's defense of litigation through the discovery process; or, as required by law. Data that GM collects or receives may also be used for GM research needs or may be made available to others for research purposes, where a need is shown and the data is not tied to a specific vehicle or vehicle owner.

OnStar® If the vehicle is equipped with an active OnStar system, that system may also record data in crash or near crash‐like situations. The OnStar Terms and Conditions provides information on data collection and use and is available at www.onstar.com (U.S.) or www.onstar.ca (Canada), or by pressing the Q button and speaking to an advisor. See OnStar Overview on page 14‑1 for more information.

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Customer Information

Navigation System If the vehicle has a navigation system, use of the system may result in the storage of destinations, addresses, telephone numbers, and other trip information. Refer to the navigation manual for information on stored data and for deletion instructions.

Radio Frequency Identification (RFID) RFID technology is used in some vehicles for functions such as tire pressure monitoring and ignition system security, as well as in connection with conveniences such as key fobs for remote door locking/ unlocking and starting, and in-vehicle transmitters for garage door openers. RFID technology in GM vehicles does not use or record personal information or link with any other GM system containing personal information.

Radio Frequency Statement This vehicle has systems that operate on a radio frequency that comply with Part 15 of the Federal Communications Commission (FCC) rules and with Industry Canada Standards RSS‐GEN/210/220/310. Operation is subject to the following two conditions: 1. The device may not cause

harmful interference.

2. The device must accept any

interference received, including interference that may cause undesired operation of the device.

Changes or modifications to any of these systems by other than an authorized service facility could void authorization to use this equipment.

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OnStar

OnStar Overview

Push X to:

OnStar

14-1

OnStar Overview

OnStar Overview . . . . . . . . . . . . 14-1

OnStar Services

Emergency . . . . . . . . . . . . . . . . . . 14-2
Security . . . . . . . . . . . . . . . . . . . . . . 14-2
Navigation . . . . . . . . . . . . . . . . . . . 14-2
Connections . . . . . . . . . . . . . . . . . 14-4
Diagnostics . . . . . . . . . . . . . . . . . . 14-5

OnStar Additional Information

OnStar Additional

Information . . . . . . . . . . . . . . . . . 14-5

. Make a call, end a call,

or answer an incoming call.

. Give OnStar Hands-Free Calling

voice commands.

. Give OnStar Turn-by-Turn

Navigation voice commands. Requires the available Directions and Connections service plan.

Push Q to connect to a live Advisor to: . Verify account information or

update contact information.

. Get driving directions. Requires

the available Directions and Connections service plan.

. Receive On-Demand

Diagnostics for a check on the vehicle’s key operating systems.

. Receive Roadside Assistance.

If equipped, this vehicle has a comprehensive, in-vehicle system that can connect to a live Advisor for Emergency, Security, Navigation, Connection, and Diagnostic Services. The OnStar system status light is next to the OnStar buttons. If the status light is: . Solid Green: System is ready.

Flashing Green: On a call. . Red: Indicates a problem. Push Q or call 1‐888‐4‐ONSTAR (1‐888‐466‐7827) to speak to an Advisor.

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OnStar

Push ] to get a priority connection to an Emergency Advisor available 24/7 to: . Get help for an emergency. . Be a Good Samaritan or

respond to an AMBER Alert.

. Get crisis assistance and

evacuation routes.

OnStar Services

Emergency With Automatic Crash Response, the built-in system can automatically connect to help in a crash even if you cannot ask for it. Push ] to connect to an Emergency Advisor. GPS technology is used to identify the vehicle location and can provide critical information to emergency personnel. The Advisor is also trained to offer critical assistance in emergency situations.

Security OnStar provides services like Stolen Vehicle Assistance, Remote Ignition Block, and Roadside Assistance, if the vehicle is equipped with these services. OnStar can unlock the vehicle doors remotely, if it is equipped with automatic door locks, and can help police locate the vehicle if it is stolen.

Navigation OnStar navigation requires the Directions and Connections service plan. Push Q to receive directions or have them sent to the vehicle navigation screen. Destinations can also be forwarded to the vehicle from Google Maps™ or MapQuest.com. The OnStar mapping database is continuously updated. Visit www.onstar.com for coverage maps. Turn‐by‐Turn Navigation 1. Push Q to connect to a live

Advisor.

2. Request directions. 3. Directions are downloaded to the

vehicle.

4. Follow the voice-guided

commands.

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Repeat

1. Push X. System responds: “OnStar ready,” then a tone.

2. Say “Repeat.” System responds with the last direction given, then responds with “OnStar ready,” then a tone.

3. Say “Goodbye.” Exits voice

commands.

Get My Destination

1. Push X. System responds: “OnStar ready,” then a tone.

2. Say “Get my destination.”

System responds with miles to the destination, then responds with “OnStar ready,” then a tone.

3. Say “Goodbye.” Exits voice

commands.

OnStar

14-3

Other Navigation Services Available from OnStar OnStar eNav: Allows subscribers to send destinations from Google Maps™ and MapQuest.com to their Turn-by-Turn Navigation or screen-based navigation system. When ready, the directions will be downloaded to the vehicle. Destination Download: Push Q, then request the Advisor to download directions to the navigation system in the vehicle. After the call ends, push the “Go” button on the navigation screen to begin driving directions. Destinations can also be downloaded on the go. For information about eNav, Destination Download, and coverage maps visit www.onstar.com.

Using Voice Commands During a Planned Route

Cancel Route

1. Push X. System responds: “OnStar ready,” then a tone. Say “Cancel route.” System responds: “Would you like to cancel route directions to your destination?”

2. Say “Yes.” System responds:

“OK, route canceled.”

3. Say “Goodbye.” Exits voice

commands.

Route Preview

1. Push X. System responds: “OnStar ready,” then a tone.

2. Say “Route Preview.”

System responds with the next three maneuvers.

3. Say “Goodbye.” Exits voice

commands.

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OnStar

Connections OnStar Hands-Free Calling allows calls to be made and received from the vehicle. The vehicle can also be controlled from a cell phone through the OnStar mobile app. See www.onstar.com for coverage maps. Hands-Free Calling

1. Push X. System responds:

“OnStar ready.”

2. Say “Dial.” System responds:

“Please say the name or number to call.”

3. Say the entire number without

pausing, including a “1” and the area code. System responds: “OK calling.”

Retrieve My Number

1. Push X. System responds:

“OnStar ready.”

2. Say “My Number.” System

responds: “Your OnStar Hands-Free Calling number is.”

End a Call

Push X. System responds: “Call ended.” Store a Name Tag for Speed Dialing

1. Push X. System responds:

“OnStar ready.”

2. Say “Store.” System responds:

“Please say the number you would like to store.”

3. Say the entire number without

pausing. System responds: “Please say the name tag.” 4. Pick a name tag. “System

responds: ”About to store . Does that sound OK?”

5. Say “Yes” or “No” to try again. System responds: “OK, storing .”

Place a Call Using a Stored Number

1. Push X. System responds:

“OnStar ready.”

2. Say “Call .”

System responds: “OK, calling .”

Verify Minutes and Expiration

Push X and say “minutes” then “verify” to check how many minutes remain and their expiration date. OnStar Mobile App With an iPhone® or Android™-based mobile device, an OnStar mobile app can be downloaded. The vehicle can be remote started, if equipped, or the doors can be unlocked from anywhere there is cell phone service. It can also check the fuel level, tire pressure, and oil life. It can connect to an OnStar Advisor anytime. For OnStar mobile app compatibility or further information, see www.onstar.com.

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Diagnostics OnStar Vehicle Diagnostics will perform a vehicle check every month. It will check the engine, transmission, antilock brakes, and major vehicle systems. It also checks the tire pressures, if the vehicle is equipped with the Tire Pressure Monitoring System. If a diagnostics check is needed between e-mails, push Q, and an Advisor can run a check.