2012 Chevrolet Express Owners Manual

If equipped, the RKE transmitter is used to remotely lock and unlock the doors from up to 60 m (195 ft) away from the vehicle.

K : Press to unlock the driver door. Press K again within five seconds to unlock all remaining doors. j : Press to unlock only the cargo doors. L : Press and release to locate the vehicle. Press L and hold for more than two seconds to sound the panic alarm. Press L again to cancel the panic alarm. See Keys on page 2‑2 and Remote Keyless Entry (RKE) System Operation on page 2‑3.

RKE Transmitter with Remote

Start Shown

Q : Press to lock all doors. Lock and unlock feedback can be personalized. See Vehicle Personalization on page 5‑42.

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Canceling a Remote Start To cancel a remote start: . Aim the RKE transmitter at the vehicle and press and hold / until the parking lamps turn off. Turn on the hazard warning flashers. Turn the ignition on and then back off.

See Remote Vehicle Start on page 2‑5.

Remote Vehicle Start With this feature the engine can be started from outside of the vehicle. Starting the Vehicle 1. Aim the RKE transmitter at

the vehicle.

2. Press and release Q. 3.

Immediately after completing Step 2, press and hold / until the turn signal lamps flash.

When the vehicle starts, the parking lamps will turn on and remain on as long as the engine is running. The doors will be locked and the climate control system may come on. The engine will continue to run for 10 minutes. Repeat the steps for a 10-minute time extension. Remote start can be extended only once.

In Brief

1-5

Door Locks

Manual Door Locks

Lock and unlock the door from the outside using the key or the Remote Keyless Entry (RKE) transmitter, if available. From the inside, slide the manual lever on the door up or down. See Door Locks on page 2‑7. Power Door Locks On vehicles with power door locks, the switches are located on the doors. T : Press to lock and unlock the doors. See Power Door Locks on page 2‑7.

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1-6

In Brief

Windows

Manual Windows Operate the manual windows by turning the hand crank on each door to raise or lower the side door windows. See Manual Windows on page 2‑16. Power Windows

The driver door also has a control to operate the front passenger window. Press or pull up on the switch to lower or raise the window. Express‐Down The driver window switch also has an express-down feature that allows the window to be lowered without holding the switch. Press fully and release the window switch marked AUTO to activate the express-down mode. This mode can be cancelled at any time by pulling up on the switch. To open the window part way, lightly tap the switch until the window is at the desired position. See Power Windows on page 2‑16.

If the vehicle has power windows, the controls are located on each of the side doors.

Seat Adjustment

Manual Seats

To adjust a manual seat: 1. Lift the bar to unlock the seat. 2. Slide the seat to the desired position and release the bar.

3. Try to move the seat back and

forth to be sure the seat is locked in place.

See Seat Adjustment on page 3‑2.

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In Brief

1-7

To return the seatback to the upright position: 1. Lift the lever fully without applying pressure to the seatback, and the seatback will return to the upright position.

2. Push and pull on the seatback to

make sure it is locked.

See Reclining Seatbacks on page 3‑3.

Power Seats

Reclining Seatbacks

To adjust a power seat, if available, use the controls on the front of the seat: . Adjust the seat by moving the

center knob up, down, right, or left.

. Raise and lower the front or rear

of the seat cushion by moving the right or left lever up or down.

See Power Seat Adjustment on page 3‑3.

To recline the seatback: 1. Lift the lever on the inboard side

of the seat.

2. Move the seatback to the desired position, and then release the lever to lock the seatback in place.

3. Push and pull on the seatback to

make sure it is locked.

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1-8

In Brief

Safety Belts

Airbag On-Off Switch If the instrument panel has one of the switches pictured in the following illustrations, the vehicle has an airbag on-off switch that you can use to manually turn on or off the right front passenger airbag.

Canada and Mexico

To operate the airbag on‐off switch, use the vehicle key. See Airbag On-Off Switch on page 3‑26 for important information.

Refer to the following sections for important information on how to use safety belts properly. . Safety Belts on page 3‑8. . How to Wear Safety Belts

Properly on page 3‑10. Lap-Shoulder Belt on page 3‑11. Lower Anchors and Tethers for Children (LATCH System) on page 3‑46.

United States

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Passenger Sensing System The passenger sensing system, if equipped, will turn off the right front passenger frontal airbag under certain conditions. The driver airbag and roof‐rail airbags, if equipped, are not affected by this. If the vehicle has a passenger sensing system, the passenger airbag status indicator will be visible on the instrument panel when the vehicle is started.

United States

Canada and Mexico

See Passenger Sensing System on page 3‑30 for important information.

In Brief

1-9

Mirror Adjustment

Exterior Mirrors Vehicles with outside manual mirrors can be adjusted by moving the mirror up and down or left to right so you can see a little of the side of the vehicle, and have a clear view of objects behind you.

Vehicles with outside power mirrors have controls located on the driver side door.

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1-10

In Brief

Select each mirror by turning the knob clockwise for the passenger side mirror or counterclockwise for the driver side mirror. Adjust the mirror angle by moving the knob in the desired direction. Keep the selector switch in the center position when not adjusting either outside mirror.

Vehicles with towing mirrors can be adjusted manually for a clear view of the objects behind you.

Manually fold the mirrors inward to prevent damage when going through an automatic car wash. To fold, pull the mirror toward the vehicle. Push the mirror outward, to return it to the original position. Interior Mirror Hold the inside rearview mirror in the center to move it for a clearer view behind the vehicle. Adjust the mirror to avoid glare from the headlamps behind. Push the tab, located at the base of the mirror, forward for daytime use and pull it for nighttime use. See Manual Rearview Mirror on page 2‑15.

Steering Wheel Adjustment

For vehicles with a tilt steering wheel, the lever is located on the left side of the steering column. To adjust the steering wheel: 1. Pull the lever to move the

steering wheel up or down into a comfortable position.

2. Release the lever to lock the

steering wheel in place.

See Steering Wheel Adjustment on page 5‑2.

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In Brief

1-11

To manually turn on the dome lamps, press D then turn the knob clockwise to the farthest position. In this position, the dome lamps remain on whether a door is opened or closed. E DOME OFF: This button is located above the instrument panel brightness knob. Press the button in and the dome lamps remain off when a door is opened. Press the button again so that the dome lamps come on when a door is opened.

Reading Lamps For vehicles with reading lamps, press the button located next to each lamp to turn it on or off. The vehicle may also have reading lamps in other locations. The lamps cannot be adjusted. For more information on interior lighting, see:

Instrument Panel Illumination Control on page 6‑6.

. Entry/Exit Lighting on page 6‑7.

Interior Lighting

Dome Lamp The dome lamps come on when any door is opened. They turn off after all the doors are closed.

The instrument panel brightness knob extends when D is pressed.

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1-12

In Brief

Exterior Lighting

The exterior lamps control is located on the instrument panel to the left of the steering wheel.

O : Briefly turn the control to this position to turn the automatic headlamps and Daytime Running Lamps (DRL) off or back on. For vehicles first sold in Canada, the off position only works for vehicles that are shifted into the P (Park) position. AUTO: Automatically turns on the headlamps, parking lamps, taillamps, instrument panel lights, and license plate lamps. ; : Turns on the parking lamps, taillamps, instrument panel lights, and license plate lamps. 2 : Turns on the headlamps, parking lamps, taillamps, instrument panel lights, and license plate lamps.

For more information, see: . Exterior Lamp Controls on

page 6‑1.

. Exterior Lamps Off Reminder on

page 6‑2.

. Daytime Running Lamps (DRL)

on page 6‑3.

. Automatic Headlamp System on

page 6‑4.

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Windshield Wiper/Washer

Climate Controls

The vehicle's heating, cooling, and ventilation can be controlled with these systems.

In Brief

1-13

The lever is located on the left side of the steering column. 8 : Use for a single wiping cycle. 6 : Use to adjust the delay time between wipes. Turn the band up or down for more frequent wipes or less frequent wipes. d : Slow wipes. a : Fast wipes. 9 : Use to turn the wipers off. L : Push the paddle on top of the multifunction lever to spray washer fluid on the windshield. See Windshield Wiper/Washer on page 5‑5.

Vehicles without Air Conditioning

A. Fan Control B. Temperature Control C. Air Delivery Mode Control

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1-14

In Brief

See Climate Control Systems on page 8‑1. See Rear Heating System on page 8‑5 (If Equipped) or Rear Climate Control System on page 8‑6
(If Equipped).

Vehicles with Air Conditioning

A. Fan Control B. Temperature Control

C. Air Delivery Mode Control D. Rear Window Defogger

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In Brief

1-15

Grade Braking is not available when Range Selection Mode is active. See Tow/Haul Mode on page 9‑32. While using Range Selection Mode, Cruise Control and the Tow/Haul Mode can be used. See Manual Mode on page 9‑31.

Transmission

Range Selection Mode

The vehicle may have a Range Selection Mode. The Range Selection Mode helps control the vehicle's transmission and vehicle speed while driving downhill or towing a trailer by letting you select a desired range of gears.

To use this feature, do the following: 1. Move the shift lever to

M (Manual Mode).

2. Press the plus/minus buttons, located on the steering column shift lever, to select the desired range of gears for current driving conditions.

When M (Manual Mode) is selected, a number displays in the DIC next to the M indicating the current gear.

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1-16

In Brief

Vehicle Features Radio(s)

Radio with CD (MP3)

O : Press to turn the system on and off. Turn to increase or decrease the volume.

BAND: Press to choose between FM1, FM2, AM, and XM™. f : Select radio stations.

© SEEK or ¨ SEEK: Seek or scan stations. 4 : Press to switch the display between the radio station frequency and the time. While the ignition is off, press this button to display the time. Press to display additional text information related to the current FM-RDS station or MP3 song. A choice of additional information such as Channel, Song, Artist, and CAT (category) can display. Continue pressing to highlight the desired tab, or press the softkey located under any one of the tabs and the information about that tab displays. For more information about these and other radio features, see Infotainment on page 7‑1.

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Storing a Favorite Station Depending on which radio the vehicle has, radio stations are stored as either favorites or presets. For vehicles with a FAV button, a maximum of 36 stations can be stored as favorites using the six softkeys located below the radio station frequency tabs and by using the radio FAV button. Press FAV to go through up to six pages of favorites, each having six favorite stations available per page. Each page of favorites can contain any combination of AM and FM stations. If the radio does not have a FAV button, up to 18 stations (six FM1, six FM2, and six AM), can be programmed on the six numbered buttons. For more information on storing a favorite station, see Operation on page 7‑3.

Setting the Clock To set the time and date for the Radio with CD (MP3): 1. Press H and the HR, MIN, MM,

DD, and YYYY (hour, minute, month, day, and year) display.

2. Press the softkey located below

3.

any one of the tabs that you want to change. Increase or decrease the time or date, depending on the radio, by pressing the © SEEK or ¨ SEEK buttons, s REV or \ FWD buttons, or by turning f clockwise or counterclockwise. For detailed instructions on setting the clock for your specific audio system, see Clock on page 5‑8.

In Brief

1-17

Satellite Radio XM is a satellite radio service based in the 48 contiguous United States and 10 Canadian provinces. XM satellite radio has a wide variety of programming and commercial-free music, coast to coast, and in digital-quality sound. A fee is required to receive the XM service. For more information, refer to: . www.xmradio.com or call

1-800-929-2100 (U.S.) . www.xmradio.ca or call

1-877-438-9677 (Canada)

See Satellite Radio on page 7‑10.

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1-18

In Brief

Portable Audio Devices This vehicle may have an auxiliary input located on the radio faceplate and a USB port located on the instrument panel. External devices such as an iPod®, laptop computer, MP3 player, CD changer, or USB storage device can be connected to the auxiliary port using a 3.5 mm (1/8 in) input cable or the USB port depending on the audio system. See "Using the Auxiliary Input Jack" and "Using the USB Port" in Auxiliary Devices on page 7‑19.

Bluetooth® For vehicles with a Bluetooth system, it allows users with a Bluetooth‐enabled cell phone to make and receive hands-free calls using the vehicle’s audio system and controls. The Bluetooth‐enabled cell phone must be paired with the Bluetooth system before it can be used in the vehicle. Not all phones will support all functions. For more information, visit www.gm.com/bluetooth. For more information, see Bluetooth on page 7‑24.

Steering Wheel Controls

For vehicles with audio steering wheel controls, some audio controls can be adjusted at the steering wheel. w : Press to go to the next favorite radio station, track on a CD, or folder on an iPod® or USB device. c / x : Press to go to the previous favorite radio station, track on a CD, or folder on an iPod® or USB device. Also press to reject an incoming call, or end a current call.

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b / g : Press to silence the vehicle speakers only. Press again to turn the sound on. Press and hold longer than two seconds to interact with OnStar® or Bluetooth systems, if equipped.

+ e : Press to increase volume.

− e : Press to decrease volume.

SRCE: Press to switch between the radio and CD, and for equipped vehicles, the front auxiliary. ¨ : Press to seek the next radio station, the next track while sourced to the CD, or to select tracks and folders on an iPod® or USB device. For more information, see Steering Wheel Controls on page 5‑2.

Cruise Control

For vehicles with cruise control, the buttons are located on the left side of the steering wheel. J : Turns the system on or off. +RES: Press briefly to make the vehicle resume to a previously set speed, or press and hold to accelerate.

In Brief

1-19

SET−: Press to set the speed and activate cruise control or press and hold to decelerate. [ : Press to disengage cruise control without erasing the set speed from memory. For more information, see Cruise Control on page 9‑37.

Power Outlets The accessory power outlets can be used to plug in electrical equipment, such as a cell phone or an MP3
player. The vehicle may have two accessory power outlets located on the instrument panel. Remove the cover to access and replace when not in use. See Power Outlets on page 5‑10.

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1-20

In Brief

Performance and Maintenance

StabiliTrak® System The vehicle may have a traction control system that limits wheel spin and the StabiliTrak system that assists with directional control of the vehicle in difficult driving conditions. Both systems turn on automatically every time the vehicle is started.

To turn off both traction control and StabiliTrak, press and hold the StabiliTrak button g until the StabiliTrak Off light Y illuminates and the appropriate DIC messages display. See Ride Control System Messages on page 5‑38.

. Press and release the

StabiliTrak button again to turn on both systems.

For more information, see StabiliTrak® System on page 9‑35.

To turn off traction control, press and release the StabiliTrak button g. The appropriate DIC message will display. See Ride Control System Messages on page 5‑38.

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Tire Pressure Monitor This vehicle may have a Tire Pressure Monitor System (TPMS).

The TPMS warning light alerts you to a significant loss in pressure of one of the vehicle's tires. If the warning light comes on, stop as soon as possible and inflate the tires to the recommended pressure shown on the Tire and Loading Information label. See Vehicle Load Limits on page 9‑11. The warning light will remain on until the tire pressure is corrected. During cooler conditions, the low tire pressure warning light may appear when the vehicle is first started and then turn off. This may be an early

indicator that the tire pressures are getting low and the tires need to be inflated to the proper pressure. The TPMS does not replace normal monthly tire maintenance. It is the driver’s responsibility to maintain correct tire pressures. See Tire Pressure Monitor System on page 10‑58.

Engine Oil Life System The engine oil life system calculates engine oil life based on vehicle use and displays a DIC message when it is necessary to change the engine oil and filter. The oil life system should be reset to 100% only following an oil change.

Resetting the Oil Life System 1. Turn the ignition to ON/RUN,

with the engine off.

2. Fully press and release the

accelerator pedal three times within five seconds.

In Brief

1-21

3. Turn the key to LOCK/OFF. See Engine Oil Life System on page 10‑10.

Fuel E85 (85% Ethanol) Vehicles that have a FlexFuel badge and a yellow fuel cap can use either unleaded gasoline or ethanol fuel containing up to 85% ethanol (E85). See Fuel E85 (85% Ethanol) on page 9‑42. For all other vehicles, use only the unleaded gasoline described under Recommended Fuel on page 9‑40.

Driving for Better Fuel Economy Driving habits can affect fuel mileage. Here are some driving tips to get the best fuel economy possible. . Avoid fast starts and accelerate

smoothly.

. Brake gradually and avoid

abrupt stops.

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1-22

In Brief

. Avoid idling the engine for long

periods of time.

. When road and weather

conditions are appropriate, use cruise control.

. Always follow posted speed

limits or drive more slowly when conditions require.

. Keep vehicle tires properly

inflated.

. Combine several trips into a

single trip.

. Replace the vehicle's tires with

the same TPC Spec number molded into the tire's sidewall near the size. Follow recommended scheduled maintenance.

Online Owner Center (U.S. and Canada) The Online Owner Center is a complimentary service that includes online service reminders, vehicle maintenance tips, online owner manual, special privileges, and more. Sign up today at: www.chevyownercenter.com (U.S.) or www.gm.ca (Canada).

OnStar® If equipped, this vehicle has a comprehensive, in-vehicle system that can connect to a live Advisor for Emergency, Security, Navigation, Connection, and Diagnostic Services. See OnStar Overview on page 14‑1 for more information.

Roadside Assistance Program U.S.: 1-800-243-8872
TTY Users (U.S.): 1-888-889-2438
Canada: 1-800-268-6800
Mexico: 01-800-466-0800
As the owner of a new Chevrolet, you are automatically enrolled in the Roadside Assistance program. See Roadside Assistance Program (U.S. and Canada) on page 13‑8 or Roadside Assistance Program (Mexico) on page 13‑10 for more information.

Roadside Assistance and OnStar (U.S. and Canada) If you have an active OnStar subscription, press the Q button and the current GPS location will be sent to an OnStar advisor who will assess your problem, contact Roadside Assistance, and relay your exact location to get the help you need.

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Keys, Doors, and Windows

2-1

Interior Mirrors

Manual Rearview Mirror . . . . . . 2-15

Windows

Windows . . . . . . . . . . . . . . . . . . . . . 2-16
Manual Windows . . . . . . . . . . . . 2-16
Power Windows . . . . . . . . . . . . . 2-16
Swing-Out Windows . . . . . . . . . 2-18
Enhanced Technology

Glass . . . . . . . . . . . . . . . . . . . . . . . 2-19
Sun Visors . . . . . . . . . . . . . . . . . . . 2-19

Doors

Side Door (60/40

Swing-Out) . . . . . . . . . . . . . . . . . . 2-9
Sliding Door . . . . . . . . . . . . . . . . . 2-10
Rear Doors . . . . . . . . . . . . . . . . . . 2-11

Vehicle Security

Vehicle Security . . . . . . . . . . . . . . 2-12
Immobilizer . . . . . . . . . . . . . . . . . . 2-12
Immobilizer Operation . . . . . . . 2-12

Exterior Mirrors

Convex Mirrors . . . . . . . . . . . . . . 2-14
Manual Mirrors . . . . . . . . . . . . . . . 2-14
Trailer-Tow Mirrors . . . . . . . . . . . 2-14
Power Mirrors . . . . . . . . . . . . . . . . 2-15
Heated Mirrors . . . . . . . . . . . . . . . 2-15

Keys, Doors, and Windows

Keys and Locks

Keys . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Remote Keyless Entry (RKE)

System . . . . . . . . . . . . . . . . . . . . . . 2-3

Remote Keyless Entry (RKE)

System Operation . . . . . . . . . . . 2-3
Remote Vehicle Start . . . . . . . . . 2-5
Door Locks . . . . . . . . . . . . . . . . . . . 2-7
Power Door Locks . . . . . . . . . . . . 2-7
Cargo Door Relocking . . . . . . . . 2-7
Delayed Locking . . . . . . . . . . . . . . 2-8
Automatic Door Locks . . . . . . . . . 2-8
Lockout Protection . . . . . . . . . . . . 2-8
Safety Locks . . . . . . . . . . . . . . . . . . 2-8

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2-2

Keys, Doors, and Windows

Keys and Locks

Keys

{ WARNING

Leaving children in a vehicle with the ignition key is dangerous for many reasons. Children or others could be badly injured or even killed. They could operate the power windows or other controls or even make the vehicle move. The windows will function with the keys in the ignition and children could be seriously injured or killed if caught in the path of a closing window. Do not leave the keys in a vehicle with children.

The key is used for the ignition and all door locks. The key has a bar-coded key tag that the dealer or qualified locksmith can use to make new keys. Store this information in a safe place, not in the vehicle. See your dealer if a replacement key or additional key is needed.

Notice: If the keys get locked in the vehicle, it may have to be damaged to get them out. Always carry a spare key. If you are locked out of the vehicle, call the Roadside Assistance Center. See Roadside Assistance Program (U.S. and Canada) on page 13‑8 or Roadside Assistance Program (Mexico) on page 13‑10. With an active OnStar subscription, an OnStar Advisor may remotely unlock the vehicle. See OnStar Overview on page 14‑1.

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Keys, Doors, and Windows

2-3

Remote Keyless Entry (RKE) System See Radio Frequency Statement on page 13‑22 for information regarding Part 15 of the Federal Communications Commission (FCC) rules and Industry Canada Standards RSS-GEN/210/220/310. If there is a decrease in the RKE operating range: . Check the distance. The

transmitter may be too far from the vehicle.

. Check the location. Other vehicles or objects may be blocking the signal.

. Check the transmitter's battery.

See “Battery Replacement” later in this section. If the transmitter is still not working correctly, see your dealer or a qualified technician for service.

Remote Keyless Entry (RKE) System Operation If equipped, the Remote Keyless Entry (RKE) transmitter functions work up to 60 m (195 ft) away from the vehicle. There are other conditions which can affect the performance of the transmitter. See Remote Keyless Entry (RKE) System on page 2‑3.

RKE Transmitter with Remote

Start Shown

Q (Lock): Press once to lock all doors. If enabled through the Driver Information Center (DIC), the parking lamps flash once to indicate locking has occurred. The horn may chirp when Q is pressed again within five seconds. See Vehicle Personalization on page 5‑42 for additional information. K (Unlock): Press to unlock the driver door. If K is pressed again within five seconds, all remaining doors unlock. The interior lamps come on and stay on for 20 seconds or until the ignition is turned on. If enabled through the DIC, the parking lamps flash twice to indicate unlocking has occurred. See Vehicle Personalization on page 5‑42 for additional information. j (Cargo Door): Press to unlock only the cargo doors.

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2-4

Keys, Doors, and Windows

Programming Transmitters to the Vehicle Only RKE transmitters programmed to the vehicle will work. If a transmitter is lost or stolen, a replacement can be purchased and programmed through your dealer. When the replacement transmitter is programmed to the vehicle, all remaining transmitters must also be programmed. Any lost or stolen transmitters no longer work once the new transmitter is programmed. Each vehicle can have up to four transmitters programmed to it.

Battery Replacement Replace the battery if the REPLACE BATTERY IN REMOTE KEY message displays in the DIC. See “REPLACE BATTERY IN REMOTE KEY” under Key and Lock Messages on page 5‑38 for additional information. Notice: When replacing the battery, do not touch any of the circuitry on the transmitter. Static from your body could damage the transmitter.

/ (Remote Vehicle Start): For vehicles with this feature, press Q and then press and hold / within five seconds to start the engine from outside the vehicle using the RKE transmitter. See Remote Vehicle Start on page 2‑5
for additional information. L (Vehicle Locator/Panic Alarm): Press and release to locate the vehicle. The turn signal lamps flash and the horn sounds three times. Press and hold L for more than two seconds to activate the panic alarm. The turn signal lamps flash and the horn sounds repeatedly for 30 seconds. The alarm turns off when the ignition is moved to ON/ RUN or L is pressed again. The ignition must be in LOCK/OFF for the panic alarm to work.

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Keys, Doors, and Windows

2-5

2. Remove the old battery. Do not

3.

use a metal object. Insert the new battery, positive side facing down. Replace with a CR2032 or equivalent battery.

4. Snap the transmitter back

together.

Remote Vehicle Start This vehicle may have a remote start feature. This feature allows you to start the engine from outside the vehicle. It may also start the vehicle's heating or air conditioning systems. See Climate Control Systems on page 8‑1 for additional information. Laws in some local communities may restrict the use of remote starters. For example, some laws may require a person using remote start to have the vehicle in view when doing so. Check local regulations for any requirements on remote starting of vehicles.

Do not use the remote start feature if the vehicle is low on fuel. The vehicle may run out of fuel. If the vehicle has the remote start feature, the RKE transmitter functions will have an increased range of operation. However, the range may be less while the vehicle is running. There are other conditions which can affect the performance of the transmitter, see Remote Keyless Entry (RKE) System on page 2‑3 for additional information. / (Remote Vehicle Start): This button will be on the RKE transmitter if you have remote start. To start the engine using the remote start feature: 1. Aim the RKE transmitter at the

vehicle.

2. Press and release Q on the

transmitter.

To replace the battery: 1. Separate the transmitter with a

flat, thin object, such as a flat head screwdriver.

Carefully insert the tool into the notch located along the parting line of the transmitter. Do not insert the tool too far. Stop as soon as resistance is felt. Twist the tool until the transmitter is separated.

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2-6

Keys, Doors, and Windows

3.

Immediately press and hold / until the turn signal lamps flash. If you cannot see the vehicle's lamps, press and hold for four seconds. When the engine starts, the parking lamps will turn on and remain on while the engine is running. The doors will be locked. The airbag readiness light will be on during a remote start. It should turn off when the ignition is turned to ON/RUN. See Airbag Readiness Light on page 5‑18 for more information. The engine will continue to run for 10 minutes. Repeat the steps for a 10-minute time extension. Remote start can be extended only once.

After entering the vehicle during a remote start, insert and turn the key to ON/RUN to drive the vehicle.

The maximum number of remote starts between ignition cycles with the key is two. If the remote start procedure is used again before the first 10 minute time frame has ended, the first 10 minutes will immediately expire and the second 10 minute time frame will start. After the engine has been remote started two times, the ignition switch must be turned to ON/RUN and then back to LOCK/OFF using the key before the remote start procedure can be used again. To cancel a remote start: . Aim the RKE transmitter at the vehicle and press / until the parking lamps turn off. Turn on the hazard warning flashers. Turn the ignition on and then back off.

The remote vehicle start feature will not operate if:

The key is in the ignition. The hood is open. The hazard warning flashers are on. There is an emission control system malfunction. See Malfunction Indicator Lamp on page 5‑21. The engine coolant temperature is too high. The oil pressure is low. Two remote vehicle starts have already been provided.

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Keys, Doors, and Windows

2-7

Door Locks

{ WARNING Unlocked doors can be dangerous.

. Passengers, especially

children, can easily open the doors and fall out of a moving vehicle. When a door is locked, the handle will not open it. The chance of being thrown out of the vehicle in a crash is increased if the doors are not locked. So, all passengers should wear safety belts properly and the doors should be locked whenever the vehicle is driven.

. Young children who get into

unlocked vehicles may be unable to get out. A child can be overcome by extreme heat and can suffer permanent

(Continued)

WARNING (Continued)

injuries or even death from heat stroke. Always lock the vehicle whenever leaving it.

. Outsiders can easily enter through an unlocked door when you slow down or stop the vehicle. Locking the doors can help prevent this from happening.

To lock the door from the inside, slide the manual lever on the door down. To unlock the door, slide the manual lever up.

From the outside, use the key. If the vehicle is equipped with keyless entry, see Remote Keyless Entry (RKE) System Operation on page 2‑3.

Power Door Locks On vehicles with power door locks, the switches are located on the doors. T : Press to lock and unlock the doors. When a door is locked, the inside door handle will not work.

Cargo Door Relocking If the cargo door is open when the lock button is pressed on the door or the RKE transmitter, all doors will lock except the cargo door. The cargo door will lock when it is closed or when the delayed locking feature functions.

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Keys, Doors, and Windows

Delayed Locking When locking the doors with the power lock switch and a door open, the doors will lock five seconds after the last door is closed. You will hear three chimes to signal that the delayed locking feature is in use. Pressing e twice or Q on the RKE transmitter twice will override the delayed locking feature and immediately lock all the doors. This feature will not operate if the key is in the ignition. This feature can be programmed using the Driver Information Center (DIC). See “Delay Door Lock” in Vehicle Personalization on page 5‑42.

Automatic Door Locks The vehicle may have an automatic lock/unlock feature. This feature can be programmed using the Driver Information Center (DIC). See Vehicle Personalization on page 5‑42 for more information on DIC programming.

Lockout Protection This feature protects you from locking the key in the vehicle when the key is in the ignition and a door is open. If the power lock switch is pressed when either the driver, passenger, or rear door is open, all the doors will lock and then the driver door will unlock. This feature does not include the side cargo door. If the vehicle has an ambulance package, this feature is disabled.

Safety Locks Security locks are located on the front portion of the 60/40 side swing-out door or the side sliding door.

60/40 Swing-Out Side

Door — Driver Side Shown,

Passenger Side Similar

For the 60/40 side swing-out door, move the button to the right for the driver side door or to the left for the passenger side door to engage the security feature.

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Keys, Doors, and Windows

2-9

Move the button to the left for the driver side door or to the right for the passenger side door to return the door locks to normal operation.

Doors

Side Door (60/40 Swing-Out)

Side Sliding Door

For the side sliding door, move the button up to engage the security feature. Move the button down to return the door locks to normal operation.

To open the front portion of a 60/40 door from the outside, pull out on the handle and open the door.

To open the front portion of a 60/40 door from the inside, pull the handle toward you and push the door open.

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Keys, Doors, and Windows

then open the door. When the door is closed, the check strap will automatically re-engage.

Sliding Door

When the door is closed, it will be flush with the side of the body.

To open the rear portion of a 60/ 40 door from the outside, pull the handle on the side of the rear door and pull the door toward you. To close the 60/40 side doors, close the rear door first. Then close the front door. Check to make sure that both doors are completely closed. The swing-out doors have a check strap assembly in the door frame to keep the door from opening beyond 90 degrees. To open the door beyond 90 degrees, close the door partially, pull the check strap toward you and

To open the sliding side door from the outside, pull the handle toward the rear of the vehicle and slide the door open. To close the sliding side door from the outside, use the handle to slide the door toward the front of the vehicle.

To open the sliding side door from the inside, pull the handle toward the rear of the vehicle. Then, slide the door toward the rear of the vehicle. To close the sliding side door from the inside, grasp the handle and slide the door toward the front of the vehicle. Make sure the door is completely closed before driving away.

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Keys, Doors, and Windows

2-11

Rear Doors

{ WARNING Unlocked doors can be dangerous.

. Passengers, especially

children, can easily open the doors and fall out of a moving vehicle. When a door is locked, the handle will not open it. The chance of being thrown out of the vehicle in a crash is increased if the doors are not locked. So, all passengers should wear safety belts properly and the doors should be locked whenever the vehicle is driven.

(Continued)

WARNING (Continued)

. Young children who get into

unlocked vehicles may be unable to get out. A child can be overcome by extreme heat and can suffer permanent injuries or even death from heat stroke. Always lock the vehicle whenever leaving it.

. Outsiders can easily enter through an unlocked door when you slow down or stop the vehicle. Locking the doors can help prevent this from happening.

To open the rear doors from the outside, pull the handle toward you to open the passenger side rear door first.

To open the driver side rear door, pull the latch release at the inside edge of the door. To close the rear doors, close the driver side rear door first. Then close the passenger side rear door. Check to make sure both doors are completely closed.

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Keys, Doors, and Windows

Vehicle Security This vehicle has theft-deterrent features; however, they do not make it impossible to steal.

Immobilizer See Radio Frequency Statement on page 13‑22 for information regarding Part 15 of the Federal Communications Commission (FCC) rules and Industry Canada Standards RSS-GEN/210/220/310.

Immobilizer Operation This vehicle is equipped with the PASS-Key® III+ (Personalized Automotive Security System) theft-deterrent system. PASS-Key III+ is a passive theft deterrent system. The system is automatically armed when the key is removed from the ignition.

You do not have to manually arm or disarm the system. The security light will come on if there is a problem with arming or disarming the theft-deterrent system. When the PASS-Key III+ system senses that someone is using the wrong key, it shuts down the vehicle's starter and fuel systems. The starter will not work and fuel will stop being delivered to the engine. Anyone using a trial-and-error method to start the vehicle will be discouraged because of the high number of electrical key codes. If the engine does not start and the security message comes on, the key may have a damaged transponder. Turn the ignition off and try again.

If the engine still does not start, and the key appears to be undamaged, try another ignition key. At this time, you may also want to check the instrument panel PASS KEY fuse. If the engine still does not start with the other key, the vehicle needs service. If the vehicle does start, the first key may be faulty. See your dealer or a locksmith who can service the PASS-Key III+ to have a new key made. See Fuses and Circuit Breakers on page 10‑41. It is possible for the PASS-Key III+ decoder to learn the transponder value of a new or replacement key. Up to 10 keys may be programmed for the vehicle. This procedure is for learning additional keys only. If all the currently programmed keys are lost or do not operate, you must see your dealer or a locksmith who can service PASS-Key III+ to have keys made and programmed to the system.

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Keys, Doors, and Windows

2-13

4.

Insert the key to be programmed and turn it to ON/RUN within 10 seconds of removing the previous key. The security message will turn off once the key has been programmed. It may not be apparent that the security message went on due to how quickly the key is programmed.

5. Repeat Steps 1 through 4 if

additional keys are to be programmed.

If you lose or damage a PASS-Key III+ key, see your dealer or a locksmith who can service PASS-Key III+ to have a new key made. Do not leave the key or device that disarms or deactivates the theft-deterrent system in the vehicle.

See your dealer or a locksmith who can service PASS-Key III+ to get a new key blank that is cut exactly as the ignition key that operates the system. To program the new key:

1. Verify the new key has 1

2.

stamped on it. Insert the original, already programmed key into the ignition lock cylinder and start the engine. If the engine will not start, see your dealer for service.

3. After the engine has started,

turn the key to LOCK/OFF and remove the key.

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Keys, Doors, and Windows

Manual Mirrors Adjust the mirrors by pressing the mirror up and down and left and right. The mirrors can be manually folded in or out. On the lower portion of each mirror is an auxiliary convex mirror. A convex mirror's surface is curved so you can see more from the driver seat. The auxiliary convex mirrors can be adjusted manually by pressing the mirror.

Exterior Mirrors

Convex Mirrors

{ WARNING

A convex mirror can make things, like other vehicles, look farther away than they really are. If you cut too sharply into the right lane, you could hit a vehicle on the right. Check the inside mirror or glance over your shoulder before changing lanes.

The passenger side mirror is convex shaped. A convex mirror's surface is curved so more can be seen from the driver seat.

Trailer-Tow Mirrors

Vehicles with towing mirrors can be adjusted manually for a clear view of the objects behind you. On the lower portion of each mirror there is an auxiliary convex mirror that can be adjusted manually to provide an extended field of view. The mirrors can be manually folded in or out.

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Power Mirrors

Vehicles with outside power mirrors have controls located on the driver side door.

Keys, Doors, and Windows

2-15

Interior Mirrors

Manual Rearview Mirror Hold the inside rearview mirror in the center to move it for a clearer view behind the vehicle. Adjust the mirror to avoid glare from the headlamps behind. Push the tab forward for daytime use and pull it for nighttime use. If you have a cargo van without the rear door glass, the vehicle may not have an inside rearview mirror.

Select each mirror by turning the knob clockwise for the passenger side mirror or counterclockwise for the driver side mirror. The center position is neutral. Then, adjust the mirror angle by moving the knob in the desired direction. The auxiliary convex mirrors can only be adjusted manually.

Heated Mirrors For vehicles with heated mirrors: 1 (Rear Defogger): Press to heat the mirrors. An indicator light in the button lights when the outside heated mirrors are activated. See “Rear Window Defogger” under Climate Control Systems on page 8‑1 for more information.

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Keys, Doors, and Windows

Windows

{ WARNING

Leaving children, helpless adults, or pets in a vehicle with the windows closed is dangerous. They can be overcome by the extreme heat and suffer permanent injuries or even death from heat stroke. Never leave a child, a helpless adult, or a pet alone in a vehicle, especially with the windows closed in warm or hot weather.

Power Windows

{ WARNING

Leaving children in a vehicle with the keys is dangerous for many reasons. Children or others could be badly injured or even killed. They could operate the power windows or other controls or even make the vehicle move. The windows will function and they could be seriously injured or killed if caught in the path of a closing window. Do not leave keys in a vehicle with children. When there are children in the rear seat use the window lockout button to prevent unintentional operation of the windows.

Manual Windows Operate the manual windows by turning the hand crank on each door to raise or lower the side door windows.

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Keys, Doors, and Windows

2-17

The driver door has a switch for the passenger window also. The power windows will work when the ignition has been turned to ON/RUN or ACC/ACCESSORY, or when Retained Accessory Power (RAP) is active. See Retained Accessory Power (RAP) on page 9‑21. Press the switch to lower the window. Pull up on the front edge of the switch to raise the window.

Express‐Down The driver window switch also has an express-down feature that allows the window to be lowered without holding the switch. Press fully and release the window switch marked AUTO to activate the express-down mode. This mode can be cancelled at any time by pulling up on the switch. To open the window part way, lightly tap the switch until the window is at the desired position.

If the vehicle has power windows, the controls are located on each of the side doors.

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Keys, Doors, and Windows

Swing-Out Windows

To open the side door swing-out window, pull up on the latch at the edge of the window. Swing the window out and push down on the latch to lock the window into place. To close the window, pull the latch toward you and push down on the latch to lock it.

Side Swing-Out Window

Rear Swing‐Out Windows

The vehicle also has rear swing‐out windows. The rear swing-out windows work the same way as the side swing‐out window, but the latch is located at the bottom edge of the window.

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Keys, Doors, and Windows

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Vehicle Configuration

ETG Locations

Eight‐Seat Passenger Vans

12‐ and 15‐Seat Passenger Vans

Long Wheelbase Cargo Vans

Sliding door forward window Sliding door forward window and rear-most side windows Rear-most side windows

Sun Visors To block out glare, swing down the sun visors. You can also swing them to the side.

Visor Vanity Mirror The vehicle may have visor vanity mirrors, with or without lamps. Lift the mirror cover to turn the lamps on, if equipped.

Enhanced Technology Glass The vehicle may be equipped with Enhanced Technology Glass (ETG). ETG is part of the overall occupant protection system on passenger vans. ETG may help to keep passengers sitting next to these fixed windows from being ejected through the glass in some, but not in all crashes. Even with this glass, safety belts must still be worn at all times. For passenger vans, use only ETG glass approved for the vehicle for replacement when damaged. The following table shows laminated glass location, based on vehicle model and options.

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Keys, Doors, and Windows

2 NOTES

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Seats and Restraints

Head Restraints

Head Restraints . . . . . . . . . . . . . . . 3-2

Front Seats

Seat Adjustment . . . . . . . . . . . . . . 3-2
Power Seat Adjustment . . . . . . . 3-3
Reclining Seatbacks . . . . . . . . . . 3-3

Rear Seats

Rear Seats . . . . . . . . . . . . . . . . . . . . 3-5

Safety Belts

Safety Belts . . . . . . . . . . . . . . . . . . . 3-8
How to Wear Safety Belts

Properly . . . . . . . . . . . . . . . . . . . . 3-10
Lap-Shoulder Belt . . . . . . . . . . . . 3-11
Safety Belt Use During

Pregnancy . . . . . . . . . . . . . . . . . . 3-16

Safety Belt Extender . . . . . . . . . 3-16
Safety System Check . . . . . . . . 3-16
Safety Belt Care . . . . . . . . . . . . . 3-17
Replacing Safety Belt System

Parts after a Crash . . . . . . . . . 3-17

Airbag System

Airbag System . . . . . . . . . . . . . . . 3-18
Where Are the Airbags? . . . . . 3-20
When Should an Airbag

Inflate? . . . . . . . . . . . . . . . . . . . . . 3-22

What Makes an Airbag

Inflate? . . . . . . . . . . . . . . . . . . . . . 3-23

How Does an Airbag

Restrain? . . . . . . . . . . . . . . . . . . . 3-24

What Will You See after an

Airbag Inflates? . . . . . . . . . . . . 3-24
Airbag On-Off Switch . . . . . . . . 3-26
Passenger Sensing

System . . . . . . . . . . . . . . . . . . . . . 3-30

Servicing the Airbag-Equipped

Vehicle . . . . . . . . . . . . . . . . . . . . . 3-35

Adding Equipment to the

Airbag-Equipped Vehicle . . . 3-35
Airbag System Check . . . . . . . . 3-37
Replacing Airbag System

Parts after a Crash . . . . . . . . . 3-37

Seats and Restraints

3-1

Child Restraints

Older Children . . . . . . . . . . . . . . . 3-38
Infants and Young

Children . . . . . . . . . . . . . . . . . . . . 3-40
Child Restraint Systems . . . . . 3-42
Where to Put the Restraint . . . 3-45
Lower Anchors and Tethers

for Children (LATCH System) . . . . . . . . . . . . . . . . . . . . 3-46

Replacing LATCH System

Parts After a Crash . . . . . . . . . 3-52

Securing Child Restraints

(Rear Seat Position) . . . . . . . . 3-53

Securing Child Restraints

(Front Seat-Passenger Sensing System) . . . . . . . . . . . 3-55

Securing Child Restraints

(Front Seat-Airbag On/Off Switch) . . . . . . . . . . . . . . . . . . . . . 3-58

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Seats and Restraints

Head Restraints On vehicles with factory installed seats, the front seats have built-in head restraints that are not adjustable in the outboard seating positions.

Front Seats

Seat Adjustment

{ WARNING You can lose control of the vehicle if you try to adjust a manual driver seat while the vehicle is moving. The sudden movement could startle and confuse you, or make you push a pedal when you do not want to. Adjust the driver seat only when the vehicle is not moving.

To adjust the seat: 1. Lift the bar under the front edge

of the seat cushion to unlock the seat.

2. Slide the seat to the desired position and release the bar.

3. Try to move the seat back and

forth to be sure the seat is locked in place.

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Seats and Restraints

3-3

Power Seat Adjustment

To adjust a power seat, if available, use the controls on the front of the seat: . Move the center knob to the right or left to move the seat forward or rearward.

. Move the center knob up or

down to raise or lower the seat. . Move the right or left lever up or down to raise or lower the front or rear of the seat cushion.

Reclining Seatbacks { WARNING You can lose control of the vehicle if you try to adjust a manual driver seat while the vehicle is moving. The sudden movement could startle and confuse you, or make you push a pedal when you do not want to. Adjust the driver seat only when the vehicle is not moving.

{ WARNING

If either seatback is not locked, it could move forward in a sudden stop or crash. That could cause injury to the person sitting there. Always push and pull on the seatbacks to be sure they are locked.

To recline the seatback: 1. Lift the lever on the inboard side

of the seat.

2. Move the seatback to the desired position, and then release the lever to lock the seatback in place.

3. Push and pull on the seatback to

make sure it is locked.

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WARNING (Continued)

The lap belt cannot do its job either. In a crash, the belt could go up over your abdomen. The belt forces would be there, not at your pelvic bones. This could cause serious internal injuries. For proper protection when the vehicle is in motion, have the seatback upright. Then sit well back in the seat and wear the safety belt properly.

Do not have a seatback reclined if the vehicle is moving.

3-4

Seats and Restraints

To return the seatback to the upright position: 1. Lift the lever fully without applying pressure to the seatback, and the seatback will return to the upright position.

2. Push and pull on the seatback to

make sure it is locked. { WARNING

Sitting in a reclined position when the vehicle is in motion can be dangerous. Even when buckled up, the safety belts cannot do their job when reclined like this. The shoulder belt cannot do its job because it will not be against your body. Instead, it will be in front of you. In a crash, you could go into it, receiving neck or other injuries.

(Continued)

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Seats and Restraints

3-5

Rear Seats

Removing the Rear Seat Disconnect the mini-latch plates for the lap‐shoulder belts on the bench seat to be removed.

1. To do this, press the tip of a key

into the release hole of the safety belt buckle while pulling up on the safety belt.

2. Locate the pins.

On a three-passenger seat there are two pins on the inboard sides of the rear seats.

Three-Passenger Seat Shown The left side pin has a gray cap with a black “L” marked on it.

Three-Passenger Seat Shown The right side pin has a black cap with a white “R” marked on it. On a four-passenger seat, each half of the seat has a set of pins. The left side has a set marked “L,” and the right side has a set marked “R”. If the vehicle has floor mats, the pins are under a flap that has been cut into the mat.

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3-6

Seats and Restraints

3. Pull the pin handle up to

disengage the pin from the retaining clip, and then pull the pin out.