2012 Chevrolet Express Owners Manual

. How fast the vehicle was

traveling.

Chevrolet Express Owner Manual - 2012

Black plate (21,1)

Customer Information

13-21

This data can help provide a better understanding of the circumstances in which crashes and injuries occur. Important: EDR data is recorded by the vehicle only if a non-trivial crash situation occurs; no data is recorded by the EDR under normal driving conditions and no personal data (e.g., name, gender, age, and crash location) is recorded. However, other parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation. To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as

law enforcement, that have the special equipment, can read the information if they have access to the vehicle or the EDR. GM will not access this data or share it with others except: with the consent of the vehicle owner or, if the vehicle is leased, with the consent of the lessee; in response to an official request by police or similar government office; as part of GM's defense of litigation through the discovery process; or, as required by law. Data that GM collects or receives may also be used for GM research needs or may be made available to others for research purposes, where a need is shown and the data is not tied to a specific vehicle or vehicle owner.

OnStar® If the vehicle is equipped with an active OnStar system, that system may also record data in crash or near crash‐like situations. The OnStar Terms and Conditions provides information on data collection and use and is available at www.onstar.com (U.S.) or www.onstar.ca (Canada), or by pressing the Q button and speaking to an advisor. See OnStar Overview on page 14‑1 for more information.

Chevrolet Express Owner Manual - 2012

Black plate (22,1)

13-22

Customer Information

Navigation System If the vehicle has a navigation system, use of the system may result in the storage of destinations, addresses, telephone numbers, and other trip information. Refer to the navigation manual for information on stored data and for deletion instructions.

Radio Frequency Identification (RFID) RFID technology is used in some vehicles for functions such as tire pressure monitoring and ignition system security, as well as in connection with conveniences such as key fobs for remote door locking/ unlocking and starting, and in-vehicle transmitters for garage door openers. RFID technology in GM vehicles does not use or record personal information or link with any other GM system containing personal information.

Radio Frequency Statement This vehicle has systems that operate on a radio frequency that comply with Part 15 of the Federal Communications Commission (FCC) rules and with Industry Canada Standards RSS‐GEN/210/220/310. Operation is subject to the following two conditions: 1. The device may not cause

harmful interference.

2. The device must accept any

interference received, including interference that may cause undesired operation of the device.

Changes or modifications to any of these systems by other than an authorized service facility could void authorization to use this equipment.

Chevrolet Express Owner Manual - 2012

Black plate (1,1)

OnStar

OnStar Overview

Push X to:

OnStar

14-1

OnStar Overview

OnStar Overview . . . . . . . . . . . . 14-1

OnStar Services

Emergency . . . . . . . . . . . . . . . . . . 14-2
Security . . . . . . . . . . . . . . . . . . . . . . 14-2
Navigation . . . . . . . . . . . . . . . . . . . 14-2
Connections . . . . . . . . . . . . . . . . . 14-4
Diagnostics . . . . . . . . . . . . . . . . . . 14-5

OnStar Additional Information

OnStar Additional

Information . . . . . . . . . . . . . . . . . 14-5

. Make a call, end a call,

or answer an incoming call.

. Give OnStar Hands-Free Calling

voice commands.

. Give OnStar Turn-by-Turn

Navigation voice commands. Requires the available Directions and Connections service plan.

Push Q to connect to a live Advisor to: . Verify account information or

update contact information.

. Get driving directions. Requires

the available Directions and Connections service plan.

. Receive On-Demand

Diagnostics for a check on the vehicle’s key operating systems.

. Receive Roadside Assistance.

If equipped, this vehicle has a comprehensive, in-vehicle system that can connect to a live Advisor for Emergency, Security, Navigation, Connection, and Diagnostic Services. The OnStar system status light is next to the OnStar buttons. If the status light is: . Solid Green: System is ready.

Flashing Green: On a call. . Red: Indicates a problem. Push Q or call 1‐888‐4‐ONSTAR (1‐888‐466‐7827) to speak to an Advisor.

Chevrolet Express Owner Manual - 2012

Black plate (2,1)

14-2

OnStar

Push ] to get a priority connection to an Emergency Advisor available 24/7 to: . Get help for an emergency. . Be a Good Samaritan or

respond to an AMBER Alert.

. Get crisis assistance and

evacuation routes.

OnStar Services

Emergency With Automatic Crash Response, the built-in system can automatically connect to help in a crash even if you cannot ask for it. Push ] to connect to an Emergency Advisor. GPS technology is used to identify the vehicle location and can provide critical information to emergency personnel. The Advisor is also trained to offer critical assistance in emergency situations.

Security OnStar provides services like Stolen Vehicle Assistance, Remote Ignition Block, and Roadside Assistance, if the vehicle is equipped with these services. OnStar can unlock the vehicle doors remotely, if it is equipped with automatic door locks, and can help police locate the vehicle if it is stolen.

Navigation OnStar navigation requires the Directions and Connections service plan. Push Q to receive directions or have them sent to the vehicle navigation screen. Destinations can also be forwarded to the vehicle from Google Maps™ or MapQuest.com. The OnStar mapping database is continuously updated. Visit www.onstar.com for coverage maps. Turn‐by‐Turn Navigation 1. Push Q to connect to a live

Advisor.

2. Request directions. 3. Directions are downloaded to the

vehicle.

4. Follow the voice-guided

commands.

Chevrolet Express Owner Manual - 2012

Black plate (3,1)

Repeat

1. Push X. System responds: “OnStar ready,” then a tone.

2. Say “Repeat.” System responds with the last direction given, then responds with “OnStar ready,” then a tone.

3. Say “Goodbye.” Exits voice

commands.

Get My Destination

1. Push X. System responds: “OnStar ready,” then a tone.

2. Say “Get my destination.”

System responds with miles to the destination, then responds with “OnStar ready,” then a tone.

3. Say “Goodbye.” Exits voice

commands.

OnStar

14-3

Other Navigation Services Available from OnStar OnStar eNav: Allows subscribers to send destinations from Google Maps™ and MapQuest.com to their Turn-by-Turn Navigation or screen-based navigation system. When ready, the directions will be downloaded to the vehicle. Destination Download: Push Q, then request the Advisor to download directions to the navigation system in the vehicle. After the call ends, push the “Go” button on the navigation screen to begin driving directions. Destinations can also be downloaded on the go. For information about eNav, Destination Download, and coverage maps visit www.onstar.com.

Using Voice Commands During a Planned Route

Cancel Route

1. Push X. System responds: “OnStar ready,” then a tone. Say “Cancel route.” System responds: “Would you like to cancel route directions to your destination?”

2. Say “Yes.” System responds:

“OK, route canceled.”

3. Say “Goodbye.” Exits voice

commands.

Route Preview

1. Push X. System responds: “OnStar ready,” then a tone.

2. Say “Route Preview.”

System responds with the next three maneuvers.

3. Say “Goodbye.” Exits voice

commands.

Chevrolet Express Owner Manual - 2012

Black plate (4,1)

14-4

OnStar

Connections OnStar Hands-Free Calling allows calls to be made and received from the vehicle. The vehicle can also be controlled from a cell phone through the OnStar mobile app. See www.onstar.com for coverage maps. Hands-Free Calling

1. Push X. System responds:

“OnStar ready.”

2. Say “Dial.” System responds:

“Please say the name or number to call.”

3. Say the entire number without

pausing, including a “1” and the area code. System responds: “OK calling.”

Retrieve My Number

1. Push X. System responds:

“OnStar ready.”

2. Say “My Number.” System

responds: “Your OnStar Hands-Free Calling number is.”

End a Call

Push X. System responds: “Call ended.” Store a Name Tag for Speed Dialing

1. Push X. System responds:

“OnStar ready.”

2. Say “Store.” System responds:

“Please say the number you would like to store.”

3. Say the entire number without

pausing. System responds: “Please say the name tag.” 4. Pick a name tag. “System

responds: ”About to store . Does that sound OK?”

5. Say “Yes” or “No” to try again. System responds: “OK, storing .”

Place a Call Using a Stored Number

1. Push X. System responds:

“OnStar ready.”

2. Say “Call .”

System responds: “OK, calling .”

Verify Minutes and Expiration

Push X and say “minutes” then “verify” to check how many minutes remain and their expiration date. OnStar Mobile App With an iPhone® or Android™-based mobile device, an OnStar mobile app can be downloaded. The vehicle can be remote started, if equipped, or the doors can be unlocked from anywhere there is cell phone service. It can also check the fuel level, tire pressure, and oil life. It can connect to an OnStar Advisor anytime. For OnStar mobile app compatibility or further information, see www.onstar.com.

Chevrolet Express Owner Manual - 2012

Black plate (5,1)

Diagnostics OnStar Vehicle Diagnostics will perform a vehicle check every month. It will check the engine, transmission, antilock brakes, and major vehicle systems. It also checks the tire pressures, if the vehicle is equipped with the Tire Pressure Monitoring System. If a diagnostics check is needed between e-mails, push Q, and an Advisor can run a check.

OnStar Additional Information

Transferring Service Push Q to request account transfer eligibility information. The Advisor can assist in canceling or removing account information. If OnStar receives information that vehicle ownership has changed, OnStar may send a voice message to the vehicle, requesting updated account information. Reactivation for Subsequent Owners Push Q and follow the prompts to speak to an Advisor as soon as possible after acquiring the vehicle. The Advisor will update vehicle records and will explain the OnStar service offers and options available.

OnStar

14-5

How OnStar Service Works Automatic Crash Response, Emergency Services, Crisis Assist, Stolen Vehicle Assistance, Vehicle Diagnostics, Remote Door Unlock, Roadside Assistance, Turn-by-Turn Navigation, and Hands-Free Calling are available on most vehicles. Not all OnStar services are available everywhere or on all vehicles. For more information, a full description of OnStar services, system limitations, and OnStar terms and conditions, see www.onstar.com (U.S.) or www.onstar.ca (Canada); contact OnStar at 1-888-4-ONSTAR (1‐888‐466‐7827) or TTY 1‐877‐248‐2080; or push Q to speak with an Advisor. OnStar services require a vehicle electrical system, wireless service, and GPS satellite technologies to be available and operating for features to function properly. These systems may not operate if the battery is discharged or disconnected.

Chevrolet Express Owner Manual - 2012

Black plate (6,1)

14-6

OnStar

OnStar service cannot work unless your vehicle is in a place where OnStar has an agreement with a wireless service provider for service in that area, and the wireless service provider has coverage, network capacity, reception, and technology compatible with OnStar’s service. Service involving location information about the vehicle cannot work unless GPS signals are available, unobstructed, and compatible with the OnStar hardware. OnStar service may not work if the OnStar equipment is not properly installed or it has not been properly maintained. If equipment or software is added, connected, or modified, OnStar service may not work. Other problems beyond OnStar’s control may prevent service such as hills, tall buildings, tunnels, weather, electrical system design and architecture of the

vehicle, damage to the vehicle in a crash, or wireless phone network congestion or jamming. See Radio Frequency Statement on page 13‑22 for information regarding Part 15 of the Federal Communications Commission (FCC) rules and Industry Canada Standards RSS-GEN/210/220/310. Services for People with Disabilities Advisors provide services to help subscribers with physical disabilities and medical conditions. Push Q for help with:

Locating a gas station with an attendant to pump gas. Finding a hotel, restaurant, etc., that meets accessibility needs.

. Providing directions to the

closest hospital or pharmacy in urgent situations.

TTY Users OnStar has the ability to communicate to the deaf, hard‐of‐hearing, or speech‐impaired customers while in the vehicle. The available dealer‐installed TTY system can provide in-vehicle access to all of the OnStar services, except Virtual Advisor and OnStar Turn‐by‐Turn Navigation. Onstar.com The website provides access to account information, manages the OnStar subscription, and allows viewing of videos of each service. Get subscription plan pricing and sign up for OnStar Vehicle Diagnostics. Click on the “My Account” tab on the home page.

Chevrolet Express Owner Manual - 2012

Black plate (7,1)

OnStar Personal Identification Number (PIN) A PIN is needed to access some of the OnStar services, like Remote Door Unlock and Stolen Vehicle Assistance. You will be prompted to change the PIN the first time when speaking with an Advisor. To change the OnStar PIN, call OnStar and provide the Advisor with the current number. Warranty OnStar equipment may be warranted as part of the new-vehicle limited warranty. The manufacturer of the vehicle furnishes detailed warranty information. Languages The vehicle can be programmed to respond in French or Spanish. Push Q and ask an Advisor. Advisors can speak French or Spanish.

Potential Issues Some OnStar services are disabled after five days. OnStar cannot perform Remote Door Unlock or Stolen Vehicle Assistance after the vehicle has been off continuously for five days. After five days, OnStar can contact Roadside Assistance and a locksmith to help gain access to the vehicle. Global Positioning System (GPS) . Obstruction of the GPS can occur in a large city with tall buildings; in parking garages; around airports; in tunnels, underpasses, or parking garages; or in an area with very dense trees. If GPS signals are not available, the OnStar system should still operate to call OnStar. However, OnStar could have difficulty identifying the exact location.

OnStar

14-7

In emergency situations, OnStar can use the last stored GPS location to send to emergency responders.

. A temporary loss of GPS can

cause loss of the ability to send a Turn-by-Turn Navigation route. The Advisor may give a verbal route or may ask for a call back after the vehicle is driven into an open area.

Cellular and GPS Antennas Avoid placing items over or near the antenna to prevent blocking cellular and GPS signal reception. Cellular reception is required for OnStar to send remote signals to the vehicle. Unable to Connect to OnStar Message If there is limited cellular coverage or the cellular network has reached maximum capacity, this message may come on. Push Q to try the call again or try again after driving a few miles into another cellular area.

Chevrolet Express Owner Manual - 2012

Black plate (8,1)

14-8

OnStar

Vehicle and Power Issues OnStar services require a vehicle electrical system, wireless service, and GPS satellite technologies to be available and operating for features to function properly. These systems may not operate if the battery is discharged or disconnected. Add-on Electrical Equipment The OnStar system is integrated into the electrical architecture of the vehicle. Do not add any electrical equipment. See Add-On Electrical Equipment on page 9‑58. Added electrical equipment may interfere with the operation of the OnStar system and cause it to not operate.

Privacy The complete OnStar Privacy Statement may be found at www.onstar.com. Privacy-sensitive users of wireless communications are cautioned that the privacy of any information sent via wireless cellular communications cannot be assured. Third parties may unlawfully intercept or access transmissions and private communications without consent.

Chevrolet Express Owner Manual - 2012

Black plate (1,1)

Accessories and

Modifications . . . . . . . . . . . . . . . . . 10-3
Accessory Power . . . . . . . . . . . . . . 9-21
Add-On Electrical

Equipment . . . . . . . . . . . . . . . . . . . 9-58

Additional Information,

OnStar® . . . . . . . . . . . . . . . . . . . . . . 14-5
Air Cleaner/Filter, Engine . . . . . 10-16
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 8-8
Airbag

Adding Equipment to the

Vehicle . . . . . . . . . . . . . . . . . . . . . .3-35
Light On-Off . . . . . . . . . . . . . . . . . .5-18

Airbag System

Check . . . . . . . . . . . . . . . . . . . . . . . .3-37
How Does an Airbag

Restrain? . . . . . . . . . . . . . . . . . . .3-24

Passenger Sensing

System . . . . . . . . . . . . . . . . . . . . . .3-30

What Makes an Airbag

Inflate? . . . . . . . . . . . . . . . . . . . . . .3-23

Airbag System (cont'd)

What Will You See after an

Airbag Inflates? . . . . . . . . . . . . .3-24

When Should an Airbag

Inflate? . . . . . . . . . . . . . . . . . . . . . .3-22
Where Are the Airbags? . . . . . .3-20

Airbags

On-Off Light . . . . . . . . . . . . . . . . . .5-18
On-Off Switch . . . . . . . . . . . . . . . .3-26
Passenger Status Indicator . . .5-20
Readiness Light . . . . . . . . . . . . . .5-18
Servicing Airbag-Equipped

Vehicles . . . . . . . . . . . . . . . . . . . . .3-35
System Check . . . . . . . . . . . . . . . .3-18
All-Wheel Drive . . . . . . . . . 10-29, 9-33
AM-FM Radio . . . . . . . . . . . . . . . . . . . 7-8
Anti-theft

Alarm System Messages . . . . .5-40

Antilock Brake

System (ABS) . . . . . . . . . . . . . . . . 9-33
Warning Light . . . . . . . . . . . . . . . . .5-24

Appearance Care

Exterior . . . . . . . . . . . . . . . . . . . . . 10-93
Interior . . . . . . . . . . . . . . . . . . . . . . 10-97
Ashtrays . . . . . . . . . . . . . . . . . . . . . . . 5-11

INDEX

i-1

Assistance Program,

Roadside . . . . . . . . . . . . . . 13-8, 13-10
Audio Players . . . . . . . . . . . . . . . . . 7-13
CD . . . . . . . . . . . . . . . . . . . . . . . . . . .7-13

Audio System

Fixed Mast Antenna . . . . . . . . . .7-12
Radio Reception . . . . . . . . . . . . . .7-12
Theft-Deterrent Feature . . . . . . . . 7-2

Automatic

Door Locks . . . . . . . . . . . . . . . . . . . . 2-8
Headlamp System . . . . . . . . . . . . . 6-4

Automatic

Transmission . . . . . . . . . . . 9-25, 9-28
Fluid . . . . . . . . . . . . . . . . . 10-11, 10-13
Manual Mode . . . . . . . . . . . . . . . . .9-31
Shift Lock Control

Function Check . . . . . . . . . . . 10-33
Auxiliary Devices . . . . . . . . . . . . . . 7-19
Axle, Front . . . . . . . . . . . . . . . . . . . . 10-30
Axle, Rear . . . . . . . . . . . . . . . . . . . . 10-31

Chevrolet Express Owner Manual - 2012

Black plate (2,1)

i-2

INDEX

Battery . . . . . . . . . . . . . . . . . . . . . . . 10-28
Jump Starting . . . . . . . . . . . . . . . 10-86
Load Management . . . . . . . . . . . . . 6-7
Power Protection . . . . . . . . . . . . . . 6-8
Voltage and Charging

Messages . . . . . . . . . . . . . . . . . . .5-34
Blade Replacement, Wiper . . . 10-34
Bluetooth . . . . . . . . . . . . . . . . . . . . . . 7-24
Brake System Warning Light . . . 5-23
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 10-26
Antilock . . . . . . . . . . . . . . . . . . . . . . .9-33
Fluid . . . . . . . . . . . . . . . . . . . . . . . . 10-27
Parking . . . . . . . . . . . . . . . . . . . . . . .9-34
System Messages . . . . . . . . . . . .5-34
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
Break-In, New Vehicle . . . . . . . . . 9-16
Bulb Replacement . . . . . . . . . . . . 10-40

Center High-Mounted

Stoplamp (CHMSL) . . . . . . . 10-39

Front Turn Signal, Sidemarker, and Parking Lamps . . . . . . . . . . . . 10-37
Halogen Bulbs . . . . . . . . . . . . . . 10-35

Bulb Replacement (cont'd)

Headlamps . . . . . . . . . . . . . . . . . 10-35
License Plate Lamps . . . . . . . 10-40
Taillamps . . . . . . . . . . . . . . . . . . . 10-38
Buying New Tires . . . . . . . . . . . . . 10-65

Charging System Light Check

. . . . . . . . 5-20

Engine Light . . . . . . . . . . . . . . . . . .5-21
Ignition

Transmission Lock . . . . . . . . 10-33

Calibration . . . . . . . . . . . . . . . . . . . . . . 5-6
California

Fuel Requirements . . . . . . . . . . .9-41
Perchlorate Materials

Requirements . . . . . . . . . . . . . . .10-2
Warning . . . . . . . . . . . . . . . . . . . . . .10-2
Canadian Vehicle Owners . . . . . . . . iii Capacities and

Specifications . . . . . . . . . . . . . . . . 12-2

Carbon Monoxide

Engine Exhaust . . . . . . . . . . . . . . .9-24
Winter Driving . . . . . . . . . . . . . . . . . 9-8
Cargo Door Relocking . . . . . . . . . . 2-7
Cautions, Danger, and

Warnings . . . . . . . . . . . . . . . . . . . . . . . . iv CD Player . . . . . . . . . . . . . . . . . . . . . 7-13
Center High-Mounted

Stoplamp (CHMSL) . . . . . . . . . 10-39
Chains, Tire . . . . . . . . . . . . . . . . . . 10-71

Child Restraints

Infants and Young

Children . . . . . . . . . . . . . . . . . . . . .3-40

Lower Anchors and

Tethers for Children . . . . . . . . .3-46
Older Children . . . . . . . . . . . . . . . .3-38
Securing . . . . . . . . . . 3-53, 3-55, 3-58
Systems . . . . . . . . . . . . . . . . . . . . . .3-42
Cigarette Lighter . . . . . . . . . . . . . . . 5-10
Circuit Breakers . . . . . . . . . . . . . . 10-41
Cleaning

Exterior Care . . . . . . . . . . . . . . . 10-93
Interior Care . . . . . . . . . . . . . . . . 10-97

Climate Control System

Rear Heating System . . . . . . . . . . 8-5
Climate Control Systems . . . . . . . 8-1
Air Conditioning . . . . . . . . . . . . . . . 8-1
Heating . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Cluster, Instrument . . . . . . . . . . . . 5-12

Chevrolet Express Owner Manual - 2012

Black plate (3,1)

Collision Damage Repair . . . . . 13-15
Compass . . . . . . . . . . . . . . . . . . . . . . . 5-6
Messages . . . . . . . . . . . . . . . . . . . .5-34
Connections, OnStar® . . . . . . . . . 14-4
Control of a Vehicle . . . . . . . . . . . . . 9-3
Convex Mirrors . . . . . . . . . . . . . . . . 2-14
Coolant

Engine . . . . . . . . . . . . . . . . . . . . . . 10-18
Engine Temperature

Gauge . . . . . . . . . . . . . . . . . . . . . .5-16
Cooling System . . . . . . . . . . . . . . . 10-18
Engine Messages . . . . . . . . . . . .5-36

Courtesy Transportation

Program . . . . . . . . . . . . . . . . . . . . . 13-14
Cruise Control . . . . . . . . . . . . . . . . . 9-37
Light . . . . . . . . . . . . . . . . . . . . . . . . . .5-28
Customer Assistance . . . . . . . . . . 13-6
Offices . . . . . . . . . . . . . . . . . . 13-5, 13-6
Text Telephone (TTY)

Users . . . . . . . . . . . . . . . . . . . . . . .13-6

Customer Information Service Publications

Ordering Information . . . . . . 13-18

Customer Satisfaction

Procedure . . . . . . . . . . . . . . 13-1, 13-3

Damage Repair, Collision . . . . . 13-15
Danger, Warnings, and

Cautions . . . . . . . . . . . . . . . . . . . . . . . . iv . . . . . . . 13-20

Data Recorders, Event Daytime Running

Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-3
Defensive Driving . . . . . . . . . . . . . . . 9-3
Delayed Locking . . . . . . . . . . . . . . . . 2-8
Devices, Auxiliary . . . . . . . . . . . . . 7-19
Diagnostics, OnStar® . . . . . . . . . . 14-5
Distracted Driving . . . . . . . . . . . . . . . 9-2
Dome Lamps . . . . . . . . . . . . . . . . . . . 6-6
Door

Ajar Messages . . . . . . . . . . . . . . .5-35
Cargo Door Relocking . . . . . . . . . 2-7
Delayed Locking . . . . . . . . . . . . . . . 2-8
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Power Locks . . . . . . . . . . . . . . . . . . . 2-7
Rear Doors . . . . . . . . . . . . . . . . . . . 2-11
Side . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Sliding . . . . . . . . . . . . . . . . . . . . . . . .2-10
Drive Belt Routing, Engine . . . . . 12-5

INDEX

i-3

Drive Systems

All-Wheel Drive . . . . . . . 10-29, 9-33

Driver Information

Center (DIC) . . . . . . . . . . . . . . . . . 5-28

Driving

Characteristics and

Towing Tips . . . . . . . . . . . . . . . . .9-46
Defensive . . . . . . . . . . . . . . . . . . . . . . 9-3
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
For Better Fuel Economy . . . . .1-21
Highway Hypnosis . . . . . . . . . . . . . 9-7
Hill and Mountain Roads . . . . . . . 9-7
If the Vehicle is Stuck . . . . . . . . .9-10
Loss of Control . . . . . . . . . . . . . . . . 9-5
Off-Road Recovery . . . . . . . . . . . . 9-5
Vehicle Load Limits . . . . . . . . . . . 9-11
Wet Roads . . . . . . . . . . . . . . . . . . . . 9-6
Winter . . . . . . . . . . . . . . . . . . . . . . . . . 9-8

Dual Tire

Rotation . . . . . . . . . . . . . . . . . . . . 10-64

Chevrolet Express Owner Manual - 2012

Black plate (4,1)

i-4

INDEX

E85 Fuel . . . . . . . . . . . . . . . . . . . . . . . 9-42
Electrical Equipment,

Add-On . . . . . . . . . . . . . . . . . . . . . . 9-58

Electrical System

Engine Compartment

Fuse Block . . . . . . . . . . . . . . . . 10-42
Floor Console Fuse Block . . 10-46
Fuses and Circuit

Breakers . . . . . . . . . . . . . . . . . . 10-41
Overload . . . . . . . . . . . . . . . . . . . 10-41
Emergency, OnStar® . . . . . . . . . . 14-2
Engine

Air Cleaner/Filter . . . . . . . . . . . 10-16
Check and Service Engine

Soon Light . . . . . . . . . . . . . . . . . .5-21
Compartment Overview . . . . . . .10-6
Coolant . . . . . . . . . . . . . . . . . . . . . 10-18
Coolant Temperature

Gauge . . . . . . . . . . . . . . . . . . . . . .5-16
Cooling System . . . . . . . . . . . . . 10-18
Cooling System Messages . . .5-36
Drive Belt Routing . . . . . . . . . . . .12-5
Exhaust . . . . . . . . . . . . . . . . . . . . . .9-24
Fan . . . . . . . . . . . . . . . . . . . . . . . . . 10-24
Heater . . . . . . . . . . . . . . . . . . . . . . . .9-20

Engine (cont'd)

Oil Pressure Gauge . . . . . . . . . .5-15
Overheating . . . . . . . . . . . . . . . . 10-22
Power Messages . . . . . . . . . . . . .5-37
Pressure Light . . . . . . . . . . . . . . . .5-27
Running While Parked . . . . . . . .9-24
Starting . . . . . . . . . . . . . . . . . . . . . . .9-18

Engine Oil

Life System . . . . . . . . . . . . . . . . . 10-10
Messages . . . . . . . . . . . . . . . . . . . .5-37

Enhanced Technology

Glass . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Entry/Exit Lighting . . . . . . . . . . . . . . 6-7
Equipment, Towing . . . . . . . . . . . . 9-55
Event Data Recorders . . . . . . . . 13-20
Extender, Safety Belt . . . . . . . . . . 3-16
Exterior Lamp Controls . . . . . . . . . 6-1
Exterior Lamps Off Reminder . . . 6-2

Fan

Engine . . . . . . . . . . . . . . . . . . . . . . 10-24
Fast Idle System . . . . . . . . . . . . . . . 9-19
Filter,

Engine Air Cleaner . . . . . . . . . 10-16
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 6-3

Flashers, Hazard Warning . . . . . . 6-5
Flat Tire . . . . . . . . . . . . . . . . . . . . . . 10-72
Changing . . . . . . . . . . . . . . . . . . . 10-74
Floor Mats . . . . . . . . . . . . . . . . . . . . 10-99
Fluid

Automatic

Transmission . . . . . . . 10-11, 10-13
Brakes . . . . . . . . . . . . . . . . . . . . . . 10-27
Power Steering . . . . . . . . . . . . . 10-24
Washer . . . . . . . . . . . . . . . . . . . . . 10-25
Front Axle . . . . . . . . . . . . . . . . . . . . 10-30
Front Seats

Adjustment . . . . . . . . . . . . . . . . . . . . 3-2
Front Storage . . . . . . . . . . . . . . . . . . . 4-1
Front Turn Signal

Bulb Replacement . . . . . . . . . . 10-37
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-40
Additives . . . . . . . . . . . . . . . . . . . . .9-41
E85 (85% Ethanol) . . . . . . . . . . .9-42
Filling a Portable Fuel

Container . . . . . . . . . . . . . . . . . . .9-45
Filling the Tank . . . . . . . . . . . . . . .9-44
Fuels in Foreign Countries . . . .9-41
Gasoline Specifications . . . . . . .9-41
Gauge . . . . . . . . . . . . . . . . . . . . . . . .5-14

Chevrolet Express Owner Manual - 2012

Black plate (5,1)

Fuel (cont'd)

Recommended . . . . . . . . . . . . . . .9-40
Requirements, California . . . . .9-41
System Messages . . . . . . . . . . . .5-38

Fuel Economy

Driving . . . . . . . . . . . . . . . . . . . . . . . .1-21
Full-Size Spare Tire . . . . . . . . . . 10-85
Fuses

Engine Compartment

Fuse Block . . . . . . . . . . . . . . . . 10-42
Floor Console Fuse Block . . 10-46
Fuses and Circuit

Breakers . . . . . . . . . . . . . . . . . . 10-41

Gauges (cont'd)

Trip Odometer . . . . . . . . . . . . . . . .5-13
Voltmeter . . . . . . . . . . . . . . . . . . . . .5-16
Warning Lights and

Indicators . . . . . . . . . . . . . . . . . . . 5-11

General Information

Service and Maintenance . . . . . 11-1
Towing . . . . . . . . . . . . . . . . . . . . . . . .9-46
Vehicle Care . . . . . . . . . . . . . . . . . .10-2

Glass, Enhanced

Technology . . . . . . . . . . . . . . . . . . . 2-19

GM Mobility Reimbursement

Program . . . . . . . . . . . . . . . . . . . . . . 13-8

Gasoline

Specifications . . . . . . . . . . . . . . . . .9-41

Gauges

Engine Coolant

Temperature . . . . . . . . . . . . . . . .5-16
Engine Oil Pressure . . . . . . . . . .5-15
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . .5-14
Odometer . . . . . . . . . . . . . . . . . . . . .5-13
Speedometer . . . . . . . . . . . . . . . . .5-13

Halogen Bulbs . . . . . . . . . . . . . . . . 10-35
Hazard Warning Flashers . . . . . . . 6-5
Head Restraints . . . . . . . . . . . . . . . . 3-2
Headlamps . . . . . . . . . . . . . . . . . . . 10-35
Automatic . . . . . . . . . . . . . . . . . . . . . . 6-4
Bulb Replacement . . . . . . . . . . 10-35
Daytime Running

Lamps (DRL) . . . . . . . . . . . . . . . . . 6-3
Flash-to-Pass . . . . . . . . . . . . . . . . . . 6-3
High-Beam On Light . . . . . . . . . .5-28
High/Low Beam Changer . . . . . . 6-2

INDEX

i-5

Heated Mirrors . . . . . . . . . . . . . . . . . 2-15
Heater

Engine . . . . . . . . . . . . . . . . . . . . . . . .9-20
Heating and Air Conditioning . . . 8-1
High-Beam On Light . . . . . . . . . . . 5-28
Highway Hypnosis . . . . . . . . . . . . . . 9-7
Hill and Mountain Roads . . . . . . . . 9-7
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . 10-4
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
How to Wear Safety Belts

Properly . . . . . . . . . . . . . . . . . . . . . . 3-10

Idle System

Fast . . . . . . . . . . . . . . . . . . . . . . . . . .9-19
Ignition Positions . . . . . . . . . . . . . . 9-16
Ignition Transmission Lock

Check . . . . . . . . . . . . . . . . . . . . . . . 10-33
Immobilizer . . . . . . . . . . . . . . . . . . . . 2-12
Infants and Young Children,

Restraints . . . . . . . . . . . . . . . . . . . . 3-40
Infotainment . . . . . . . . . . . . . . . . . . . . 7-1
Instrument Cluster . . . . . . . . . . . . . 5-12
Introduction . . . . . . . . . . . . . . . . . . . . . . . iii

Chevrolet Express Owner Manual - 2012

Black plate (6,1)

i-6

INDEX

Jump Starting . . . . . . . . . . . . . . . . . 10-86

Key and Lock Messages . . . . . . . 5-38
Keyless Entry

Remote (RKE) System . . . . . . . . 2-3
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Labeling, Tire Sidewall . . . . . . . . 10-50
Lamp Messages . . . . . . . . . . . . . . . 5-38
Lamps

Daytime Running (DRL) . . . . . . . 6-3
Dome . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Exterior Controls . . . . . . . . . . . . . . . 6-1
Exterior Lamps Off

Reminder . . . . . . . . . . . . . . . . . . . . 6-2
License Plate . . . . . . . . . . . . . . . 10-40
Malfunction Indicator . . . . . . . . .5-21
Reading . . . . . . . . . . . . . . . . . . . . . . . 6-7
Taillamps . . . . . . . . . . . . . . . . . . . 10-38
Lap-Shoulder Belt . . . . . . . . . . . . . 3-11

LATCH System

Replacing Parts after a

Crash . . . . . . . . . . . . . . . . . . . . . . .3-52

LATCH, Lower Anchors and

Tethers for Children . . . . . . . . . . 3-46

Light

StabiliTrak® OFF . . . . . . . . . . . . .5-25
Lighter, Cigarette . . . . . . . . . . . . . . 5-10
Lighting

Entry/Exit . . . . . . . . . . . . . . . . . . . . . . 6-7
Illumination Control . . . . . . . . . . . . 6-6

Lights

Airbag On-Off . . . . . . . . . . . . . . . . .5-18
Airbag Readiness . . . . . . . . . . . . .5-18
Antilock Brake System

(ABS) Warning . . . . . . . . . . . . . .5-24
Brake System Warning . . . . . . .5-23
Charging System . . . . . . . . . . . . .5-20
Cruise Control . . . . . . . . . . . . . . . .5-28
Engine Oil Pressure . . . . . . . . . .5-27
Flash-to-Pass . . . . . . . . . . . . . . . . . . 6-3
High-Beam On . . . . . . . . . . . . . . . .5-28
High/Low Beam Changer . . . . . . 6-2
Safety Belt Reminders . . . . . . . .5-17
Security . . . . . . . . . . . . . . . . . . . . . .5-27

Lights (cont'd)

Tire Pressure . . . . . . . . . . . . . . . . .5-26
Tow/Haul Mode . . . . . . . . . . . . . . .5-25
Traction Control System

(TCS)/StabiliTrak® . . . . . . . . . .5-26
Locking Rear Axle . . . . . . . . . . . . . 9-37
Locks

Automatic Door . . . . . . . . . . . . . . . . 2-8
Cargo Door Relocking . . . . . . . . . 2-7
Delayed Locking . . . . . . . . . . . . . . . 2-8
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Lockout Protection . . . . . . . . . . . . . 2-8
Power Door . . . . . . . . . . . . . . . . . . . . 2-7
Safety . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Loss of Control . . . . . . . . . . . . . . . . . 9-5
Lower Anchors and Tethers

for Children (LATCH System) . . . . . . . . . . . . . . . . . . . . . . 3-46

Chevrolet Express Owner Manual - 2012

Black plate (7,1)

Messages (cont'd)

Tire . . . . . . . . . . . . . . . . . . . . . . . . . . .5-41
Transmission . . . . . . . . . . . . . . . . .5-42
Vehicle . . . . . . . . . . . . . . . . . . . . . . .5-34
Vehicle Reminder . . . . . . . . . . . . .5-42

Mirrors

Convex . . . . . . . . . . . . . . . . . . . . . . .2-14
Heated . . . . . . . . . . . . . . . . . . . . . . .2-15
Manual . . . . . . . . . . . . . . . . . . . . . . .2-14
Manual Rearview . . . . . . . . . . . . .2-15
Power . . . . . . . . . . . . . . . . . . . . . . . .2-15
Trailer Tow . . . . . . . . . . . . . . . . . . . .2-14

Monitor System, Tire

Pressure . . . . . . . . . . . . . . . . . . . . 10-58

Navigation

Vehicle Data Recording

and Privacy . . . . . . . . . . . . . . . 13-22
Navigation, OnStar® . . . . . . . . . . . 14-2
New Vehicle Break-In . . . . . . . . . . 9-16
Noise Control System . . . . . . . . 10-31

INDEX

i-7

Odometer . . . . . . . . . . . . . . . . . . . . . . 5-13
Trip . . . . . . . . . . . . . . . . . . . . . . . . . . .5-13

Off-Road

Recovery . . . . . . . . . . . . . . . . . . . . . . 9-5

Oil

Engine . . . . . . . . . . . . . . . . . . . . . . . .10-7
Engine Oil Life System . . . . . 10-10
Engine Oil Pressure

Gauge . . . . . . . . . . . . . . . . . . . . . .5-15
Messages . . . . . . . . . . . . . . . . . . . .5-37
Pressure Light . . . . . . . . . . . . . . . .5-27
Older Children, Restraints . . . . . 3-38
Online Owner Center . . . . . . . . . . 13-7
OnStar®

Additional Information . . . . . . . .14-5
Connections . . . . . . . . . . . . . . . . . .14-4
Diagnostics . . . . . . . . . . . . . . . . . . .14-5
Emergency . . . . . . . . . . . . . . . . . . .14-2
Navigation . . . . . . . . . . . . . . . . . . . .14-2
Overview . . . . . . . . . . . . . . . . . . . . .14-1
Security . . . . . . . . . . . . . . . . . . . . . .14-2
OnStar® System . . . . . . . . . . . . . . . 1-22

Maintenance

Records . . . . . . . . . . . . . . . . . . . . .11-15

Maintenance Schedule Recommended Fluids

and Lubricants . . . . . . . . . . . . .11-12
Malfunction Indicator Lamp . . . . 5-21
Manual Mirrors . . . . . . . . . . . . . . . . 2-14
Manual Mode . . . . . . . . . . . . . . . . . . 9-31
Manual Windows . . . . . . . . . . . . . . 2-16
Messages

Airbag System . . . . . . . . . . . . . . . .5-40
Anti-theft Alarm System . . . . . . .5-40
Battery Voltage and

Charging . . . . . . . . . . . . . . . . . . . .5-34
Brake System . . . . . . . . . . . . . . . .5-34
Compass . . . . . . . . . . . . . . . . . . . . .5-34
Door Ajar . . . . . . . . . . . . . . . . . . . . .5-35
Engine Cooling System . . . . . . .5-36
Engine Oil . . . . . . . . . . . . . . . . . . . .5-37
Engine Power . . . . . . . . . . . . . . . .5-37
Fuel System . . . . . . . . . . . . . . . . . .5-38
Key and Lock . . . . . . . . . . . . . . . . .5-38
Lamp . . . . . . . . . . . . . . . . . . . . . . . . .5-38
Ride Control System . . . . . . . . . .5-38
Service Vehicle . . . . . . . . . . . . . . .5-40

Chevrolet Express Owner Manual - 2012

Black plate (8,1)

i-8

INDEX

Operation, Infotainment

Perchlorate Materials

System . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Requirements, California . . . . . 10-2

Ordering

Personalization

Service Publications . . . . . . . . 13-18

Vehicle . . . . . . . . . . . . . . . . . . . . . . .5-42

Outlets

Power . . . . . . . . . . . . . . . . . . . . . . . .5-10
Overheating, Engine . . . . . . . . . . 10-22
Overview, OnStar® . . . . . . . . . . . . 14-1

Park

Shifting into . . . . . . . . . . . . . . . . . . .9-21
Shifting out of . . . . . . . . . . . . . . . . .9-23

Parking

Brake . . . . . . . . . . . . . . . . . . . . . . . . .9-34
Brake and P (Park)

Mechanism Check . . . . . . . . 10-34
Over Things That Burn . . . . . . .9-23

Parking Lamps

Bulb Replacement . . . . . . . . . . 10-37

Passenger Airbag Status

Indicator . . . . . . . . . . . . . . . . . . . . . 5-20
Passenger Sensing System . . . 3-30

Phone

Bluetooth . . . . . . . . . . . . . . . . . . . . .7-24

Power

Door Locks . . . . . . . . . . . . . . . . . . . . 2-7
Mirrors . . . . . . . . . . . . . . . . . . . . . . . .2-15
Outlets . . . . . . . . . . . . . . . . . . . . . . .5-10
Protection, Battery . . . . . . . . . . . . . 6-8
Retained Accessory (RAP) . . .9-21
Seat Adjustment . . . . . . . . . . . . . . . 3-3
Steering Fluid . . . . . . . . . . . . . . . 10-24
Windows . . . . . . . . . . . . . . . . . . . . .2-16

Pregnancy, Using Safety

Belts . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

Privacy

Radio Frequency

Identification (RFID) . . . . . . . 13-22

Program

Courtesy Transportation . . . . 13-14

Proposition 65 Warning,

California . . . . . . . . . . . . . . . . . . . . . 10-2

Radio Frequency

Identification (RFID) . . . . . . . . 13-22
Statement . . . . . . . . . . . . . . . . . . 13-22

Radios

AM-FM Radio . . . . . . . . . . . . . . . . . . 7-8
Reception . . . . . . . . . . . . . . . . . . . .7-12
Satellite . . . . . . . . . . . . . . . . . . . . . . .7-10
Reading Lamps . . . . . . . . . . . . . . . . . 6-7
Rear Axle . . . . . . . . . . . . . . . . . . . . . 10-31
Locking . . . . . . . . . . . . . . . . . . . . . . .9-37
Rear Climate Control System . . . 8-6
Rear Doors . . . . . . . . . . . . . . . . . . . . 2-11
Rear Heating System . . . . . . . . . . . 8-5
Rear Seats . . . . . . . . . . . . . . . . . . . . . 3-5
Rearview Mirrors . . . . . . . . . . . . . . 2-15
Reclining Seatbacks . . . . . . . . . . . . 3-3
Recommended

Fuel . . . . . . . . . . . . . . . . . . . . . . . . . .9-40

Recommended Fluids and

Lubricants . . . . . . . . . . . . . . . . . . . 11-12

Records

Maintenance . . . . . . . . . . . . . . . . .11-15

Recreational Vehicle

Towing . . . . . . . . . . . . . . . . . . . . . . 10-90

Chevrolet Express Owner Manual - 2012

Black plate (9,1)

Reimbursement Program,

Roads

GM Mobility . . . . . . . . . . . . . . . . . . 13-8

Driving, Wet . . . . . . . . . . . . . . . . . . . 9-6

Remote Keyless Entry (RKE)

System . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Remote Vehicle Start . . . . . . . . . . . 2-5
Replacement Bulbs . . . . . . . . . . . 10-40
Replacement Parts

Airbags . . . . . . . . . . . . . . . . . . . . . . .3-37
Maintenance . . . . . . . . . . . . . . . . .11-14
Replacing Airbag System . . . . . . 3-37
Replacing LATCH System

Parts after a Crash . . . . . . . . . . . 3-52

Replacing Safety Belt

System Parts after a Crash . . . 3-17

Reporting Safety Defects

Canadian Government . . . . . . 13-19
General Motors . . . . . . . . . . . . . 13-20
U.S. Government . . . . . . . . . . . 13-19

Restraints

Where to Put . . . . . . . . . . . . . . . . .3-45

Retained Accessory

Power (RAP) . . . . . . . . . . . . . . . . . 9-21

Ride Control Systems

Messages . . . . . . . . . . . . . . . . . . . .5-38

Roadside Assistance

Program . . . . . . . . . . . . . . . 13-8, 13-10
Rotation, Tires . . . . . . . . . . . . . . . . 10-62
Routing, Engine Drive Belt . . . . . 12-5
Running the Vehicle While

Parked . . . . . . . . . . . . . . . . . . . . . . . 9-24

Safety Belts . . . . . . . . . . . . . . . . . . . . 3-8
Care . . . . . . . . . . . . . . . . . . . . . . . . . .3-17
Extender . . . . . . . . . . . . . . . . . . . . . .3-16
How to Wear Safety Belts

Properly . . . . . . . . . . . . . . . . . . . . .3-10
Lap-Shoulder Belt . . . . . . . . . . . . 3-11
Reminders . . . . . . . . . . . . . . . . . . . .5-17
Replacing after a Crash . . . . . .3-17
Use During Pregnancy . . . . . . . .3-16

Safety Defects Reporting

Canadian Government . . . . . . 13-19
General Motors . . . . . . . . . . . . . 13-20
U.S. Government . . . . . . . . . . . 13-19
Safety Locks . . . . . . . . . . . . . . . . . . . . 2-8

INDEX

i-9

Safety System Check . . . . . . . . . . 3-16
Satellite Radio . . . . . . . . . . . . . . . . . 7-10
Scheduling Appointments . . . . . 13-13
Seats

Adjustment, Front . . . . . . . . . . . . . . 3-2
Head Restraints . . . . . . . . . . . . . . . 3-2
Power Adjustment, Front . . . . . . 3-3
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Reclining Seatbacks . . . . . . . . . . . 3-3
Secondary Latch System . . . . . 10-83
Securing Child

Restraints . . . . . . . . 3-53, 3-55, 3-58

Security

Light . . . . . . . . . . . . . . . . . . . . . . . . . .5-27
Vehicle . . . . . . . . . . . . . . . . . . . . . . .2-12
Security, OnStar® . . . . . . . . . . . . . . 14-2
Service

Accessories and

Modifications . . . . . . . . . . . . . . . .10-3
Doing Your Own Work . . . . . . . .10-4
Engine Soon Light . . . . . . . . . . . .5-21
Maintenance Records . . . . . . .11-15
Maintenance, General

Information . . . . . . . . . . . . . . . . . . 11-1
. . . . .12-1

Parts Identification Label

Chevrolet Express Owner Manual - 2012

Black plate (10,1)

i-10

INDEX

Service (cont'd)

Publications Ordering

Information . . . . . . . . . . . . . . . . 13-18
Scheduling Appointments . . . 13-13
Vehicle Messages . . . . . . . . . . . .5-40
Servicing the Airbag . . . . . . . . . . . 3-35
Shift Lock Control Function

Check, Automatic Transmission . . . . . . . . . . . . . . . . 10-33

Shifting

Into Park . . . . . . . . . . . . . . . . . . . . . .9-21
Out of Park . . . . . . . . . . . . . . . . . . .9-23
Side Door . . . . . . . . . . . . . . . . . . . . . . 2-9
Sidemarker

Bulb Replacement . . . . . . . . . . 10-37

Signals, Turn and

Lane-Change . . . . . . . . . . . . . . . . . 6-5
Sliding Door . . . . . . . . . . . . . . . . . . . 2-10
Specifications and

Capacities . . . . . . . . . . . . . . . . . . . . 12-2
Speedometer . . . . . . . . . . . . . . . . . . 5-13

StabiliTrak

OFF Light . . . . . . . . . . . . . . . . . . . . .5-25
System . . . . . . . . . . . . . . . . . . . . . . .9-35
Start Vehicle, Remote . . . . . . . . . . 2-5
Starter Switch Check . . . . . . . . . 10-33
Starting the Engine . . . . . . . . . . . . 9-18
Steering . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Fluid, Power . . . . . . . . . . . . . . . . 10-24
Wheel Adjustment . . . . . . . . . . . . . 5-2
Wheel Controls . . . . . . . . . . . . . . . . 5-2

Storage Areas

Front

. . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Stuck Vehicle . . . . . . . . . . . . . . . . . . 9-10
Sun Visors . . . . . . . . . . . . . . . . . . . . . 2-19
Swing-out Windows . . . . . . . . . . . . 2-18
Switches

Airbag On-Off . . . . . . . . . . . . . . . . .3-26
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . iv System

Infotainment . . . . . . . . . . . . . . . . . . . 7-1
Noise Control . . . . . . . . . . . . . . . 10-31

Taillamps . . . . . . . . . . . . . . . . . . . . . 10-38
Text Telephone (TTY) Users . . . 13-6
Theft-Deterrent Systems . . . . . . . 2-12
Immobilizer . . . . . . . . . . . . . . . . . . .2-12
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Tires

Buying New Tires . . . . . . . . . . . 10-65
Chains . . . . . . . . . . . . . . . . . . . . . . 10-71
Changing . . . . . . . . . . . . . . . . . . . 10-74
Designations . . . . . . . . . . . . . . . 10-52
Different Size . . . . . . . . . . . . . . . 10-67
Dual Rotation . . . . . . . . . . . . . . . 10-64
Full-Size Spare . . . . . . . . . . . . . 10-85
If a Tire Goes Flat . . . . . . . . . . 10-72
Inflation Monitor System . . . . 10-59
Inspection . . . . . . . . . . . . . . . . . . 10-62
Messages . . . . . . . . . . . . . . . . . . . .5-41
Pressure Light . . . . . . . . . . . . . . . .5-26
Pressure Monitor System . . . 10-58

Chevrolet Express Owner Manual - 2012

Black plate (11,1)

Tires (cont'd)

Rotation . . . . . . . . . . . . . . . . . . . . 10-62
Secondary Latch System . . . 10-83
Sidewall Labeling . . . . . . . . . . . 10-50
Terminology and

Definitions . . . . . . . . . . . . . . . . . 10-54

Uniform Tire Quality

Grading . . . . . . . . . . . . . . . . . . . 10-68

Wheel Alignment and Tire

Balance . . . . . . . . . . . . . . . . . . . 10-69
Wheel Replacement . . . . . . . . 10-70
When It Is Time for New

Tires . . . . . . . . . . . . . . . . . . . . . . 10-64
Tow/Haul Mode . . . . . . . . . . . . . . . . 9-32
Tow/Haul Mode Light . . . . . . . . . . 5-25
Towing

Driving Characteristics . . . . . . . .9-46
Equipment . . . . . . . . . . . . . . . . . . . .9-55
General Information . . . . . . . . . .9-46
Recreational Vehicle . . . . . . . . 10-90
Trailer . . . . . . . . . . . . . . . . . . . . . . . .9-50
Vehicle . . . . . . . . . . . . . . . . . . . . . 10-90

Traction

Control System (TCS)/

StabiliTrak® Light . . . . . . . . . . . .5-26

Trailer

Tow Mirrors . . . . . . . . . . . . . . . . . . .2-14
Trailer Towing . . . . . . . . . . . . . . . . . 9-50
Transmission

Automatic . . . . . . . . . . . . . . . 9-25, 9-28
Fluid, Automatic . . . . . 10-11, 10-13
Messages . . . . . . . . . . . . . . . . . . . .5-42

Transportation Program,

Courtesy . . . . . . . . . . . . . . . . . . . . 13-14
Trip Odometer . . . . . . . . . . . . . . . . . 5-13
Turn and Lane-Change

Signals . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Uniform Tire Quality

Grading . . . . . . . . . . . . . . . . . . . . . 10-68
Using This Manual . . . . . . . . . . . . . . . . iv

INDEX

i-11

Vehicle

Canadian Owners . . . . . . . . . . . . . . .iii Control . . . . . . . . . . . . . . . . . . . . . . . . 9-3
Identification

Number (VIN) . . . . . . . . . . . . . . .12-1
Load Limits . . . . . . . . . . . . . . . . . . . 9-11
Messages . . . . . . . . . . . . . . . . . . . .5-34
Personalization . . . . . . . . . . . . . . .5-42
Reminder Messages . . . . . . . . . .5-42
Remote Start . . . . . . . . . . . . . . . . . . 2-5
Security . . . . . . . . . . . . . . . . . . . . . .2-12
Towing . . . . . . . . . . . . . . . . . . . . . . 10-90

Vehicle Care

Tire Pressure . . . . . . . . . . . . . . . 10-56

Vehicle Identification

Service Parts Identification

Label . . . . . . . . . . . . . . . . . . . . . . . .12-1
Ventilation, Air . . . . . . . . . . . . . . . . . . 8-8
Visors . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Voltmeter Gauge . . . . . . . . . . . . . . 5-16

Chevrolet Express Owner Manual - 2012

Black plate (12,1)

i-12

INDEX

Warning

Brake System Light . . . . . . . . . . .5-23

Warning Lights, Gauges,

and Indicators . . . . . . . . . . . . . . . . 5-11
Warnings . . . . . . . . . . . . . . . . . . . . . . . . . iv Cautions and Danger . . . . . . . . . . . .iv Hazard Flashers . . . . . . . . . . . . . . . 6-5
Washer Fluid . . . . . . . . . . . . . . . . . 10-25
Wheels

Alignment and Tire

Balance . . . . . . . . . . . . . . . . . . . 10-69
Different Size . . . . . . . . . . . . . . . 10-67
Replacement . . . . . . . . . . . . . . . 10-70

When It Is Time for New

Tires . . . . . . . . . . . . . . . . . . . . . . . . 10-64
. . . . 3-45
Where to Put the Restraint Windows . . . . . . . . . . . . . . . . . . . . . . 2-16

Enhanced Technology

Glass . . . . . . . . . . . . . . . . . . . . . . .2-19
Manual . . . . . . . . . . . . . . . . . . . . . . .2-16
Power . . . . . . . . . . . . . . . . . . . . . . . .2-16
Swing-out Windows . . . . . . . . . . .2-18

Windshield

Wiper/Washer . . . . . . . . . . . . . . . . . 5-5

Winter

Driving . . . . . . . . . . . . . . . . . . . . . . . . . 9-8
Wiper Blade Replacement . . . . 10-34

Chevrolet Express Owner Manual - 2012

Black plate (1,1)

2012 Chevrolet Express Owner Manual M

In Brief . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Instrument Panel . . . . . . . . . . . . . . 1-2
Initial Drive Information . . . . . . . . 1-4
Vehicle Features . . . . . . . . . . . . . 1-16
Performance and

Maintenance . . . . . . . . . . . . . . . . 1-20

Keys, Doors, and

Windows . . . . . . . . . . . . . . . . . . . . 2-1
Keys and Locks . . . . . . . . . . . . . . . 2-2
Doors . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Vehicle Security. . . . . . . . . . . . . . 2-12
Exterior Mirrors . . . . . . . . . . . . . . . 2-14
Interior Mirrors . . . . . . . . . . . . . . . . 2-15
Windows . . . . . . . . . . . . . . . . . . . . . 2-16

Seats and Restraints . . . . . . . . . 3-1
Head Restraints . . . . . . . . . . . . . . . 3-2
Front Seats . . . . . . . . . . . . . . . . . . . . 3-2
Rear Seats . . . . . . . . . . . . . . . . . . . . 3-5
Safety Belts . . . . . . . . . . . . . . . . . . . . 3-8
Airbag System . . . . . . . . . . . . . . . . 3-18
Child Restraints . . . . . . . . . . . . . . 3-38

Storage . . . . . . . . . . . . . . . . . . . . . . . 4-1
Storage Compartments . . . . . . . . 4-1

Instruments and Controls . . . . 5-1
Controls . . . . . . . . . . . . . . . . . . . . . . . 5-2
Warning Lights, Gauges, and

Indicators . . . . . . . . . . . . . . . . . . . 5-11
Information Displays . . . . . . . . . . 5-28
Vehicle Messages . . . . . . . . . . . . 5-34
Vehicle Personalization . . . . . . . 5-42

Lighting . . . . . . . . . . . . . . . . . . . . . . . 6-1
Exterior Lighting . . . . . . . . . . . . . . . 6-1
Interior Lighting . . . . . . . . . . . . . . . . 6-6
Lighting Features . . . . . . . . . . . . . . 6-7

Infotainment System . . . . . . . . . 7-1
Introduction . . . . . . . . . . . . . . . . . . . . 7-1
Radio . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Audio Players . . . . . . . . . . . . . . . . 7-13
Phone . . . . . . . . . . . . . . . . . . . . . . . . 7-24

Climate Controls . . . . . . . . . . . . . 8-1
Climate Control Systems . . . . . . 8-1
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 8-8

Chevrolet Express Owner Manual - 2012

Black plate (2,1)

2012 Chevrolet Express Owner Manual M

Driving and Operating . . . . . . . . 9-1
Driving Information . . . . . . . . . . . . . 9-2
Starting and Operating . . . . . . . 9-16
Engine Exhaust . . . . . . . . . . . . . . 9-24
Automatic Transmission . . . . . . 9-25
Drive Systems . . . . . . . . . . . . . . . . 9-33
Brakes . . . . . . . . . . . . . . . . . . . . . . . 9-33
Ride Control Systems . . . . . . . . 9-35
Cruise Control . . . . . . . . . . . . . . . . 9-37
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 9-40
Towing . . . . . . . . . . . . . . . . . . . . . . . 9-46
Conversions and Add-Ons . . . 9-58

Vehicle Care . . . . . . . . . . . . . . . . . 10-1
General Information . . . . . . . . . . 10-2
Vehicle Checks . . . . . . . . . . . . . . . 10-4
Bulb Replacement . . . . . . . . . . 10-35
Electrical System . . . . . . . . . . . . 10-41
Wheels and Tires . . . . . . . . . . . 10-49
Jump Starting . . . . . . . . . . . . . . . 10-86
Towing . . . . . . . . . . . . . . . . . . . . . . 10-90
Appearance Care . . . . . . . . . . . 10-93

Service and Maintenance . . . 11-1
General Information . . . . . . . . . . 11-1
Maintenance Schedule . . . . . . . 11-3
Special Application

Services . . . . . . . . . . . . . . . . . . . . 11-8

Additional Maintenance

and Care . . . . . . . . . . . . . . . . . . . . 11-8

Recommended Fluids,

Lubricants, and Parts . . . . . . 11-12
Maintenance Records . . . . . . . 11-15

Technical Data . . . . . . . . . . . . . . . 12-1
Vehicle Identification . . . . . . . . . 12-1
Vehicle Data . . . . . . . . . . . . . . . . . . 12-2

Customer Information . . . . . . . 13-1
Customer Information . . . . . . . . 13-1
Reporting Safety Defects . . . . 13-19
Vehicle Data Recording and

Privacy. . . . . . . . . . . . . . . . . . . . 13-20

OnStar . . . . . . . . . . . . . . . . . . . . . . . 14-1
OnStar Overview . . . . . . . . . . . . . 14-1
OnStar Services . . . . . . . . . . . . . . 14-2
OnStar Additional

Information . . . . . . . . . . . . . . . . . . 14-5
Index . . . . . . . . . . . . . . . . . . . . . i-1

Chevrolet Express Owner Manual - 2012

Black plate (3,1)

Please refer to the purchase documentation relating to your specific vehicle to confirm each of the features found on your vehicle. For vehicles first sold in Canada, substitute the name “General Motors of Canada Limited” for Chevrolet Motor Division wherever it appears in this manual. If the vehicle has the Duramax® Diesel engine, see the Duramax diesel supplement for additional and specific information on this engine. Keep this manual in the vehicle for quick reference.

Introduction

iii

Canadian Vehicle Owners

Propriétaires Canadiens A French language copy of this manual can be obtained from your dealer or from: On peut obtenir un exemplaire de ce guide en français auprès du concessionnaire ou à l'adresse suivante: Helm, Incorporated P.O. Box 07130
Detroit, MI 48207
1-800-551-4123
Numéro de poste 6438 de langue française www.helminc.com

The names, logos, emblems, slogans, vehicle model names, and vehicle body designs appearing in this manual including, but not limited to, GM, the GM logo, CHEVROLET, the CHEVROLET Emblem, and EXPRESS are trademarks and/or service marks of General Motors LLC, its subsidiaries, affiliates, or licensors. This manual describes features that may or may not be on your specific vehicle either because they are options that you did not purchase or due to changes subsequent to the printing of this owner manual.

Litho in U.S.A. Part No. 20875606 A First Printing

©2011 General Motors LLC. All Rights Reserved.

Chevrolet Express Owner Manual - 2012

Black plate (4,1)

iv

Introduction

Using this Manual To quickly locate information about the vehicle, use the Index in the back of the manual. It is an alphabetical list of what is in the manual and the page number where it can be found.

Danger, Warnings, and Cautions Warning messages found on vehicle labels and in this manual describe hazards and what to do to avoid or reduce them. Danger indicates a hazard with a high level of risk which will result in serious injury or death. Warning or Caution indicates a hazard that could result in injury or death.

{ WARNING

These mean there is something that could hurt you or other people.

Notice: This means there is something that could result in property or vehicle damage. This would not be covered by the vehicle's warranty.

A circle with a slash through it is a safety symbol which means “Do Not,” “Do not do this,” or “Do not let this happen.”

Symbols The vehicle has components and labels that use symbols instead of text. Symbols are shown along with the text describing the operation or information relating to a specific component, control, message, gauge, or indicator. M : This symbol is shown when you need to see the owner manual for additional instructions or information. * : This symbol is shown when you need to see a service manual for additional instructions or information.

Chevrolet Express Owner Manual - 2012

Black plate (5,1)

Vehicle Symbol Chart Here are some additional symbols that may be found on the vehicle and what they mean. For more information on the symbol, refer to the Index. 9 : Airbag Readiness Light # : Air Conditioning ! : Antilock Brake System (ABS) % : Audio Steering Wheel Controls or OnStar® J : Brake System Warning Light

" : Charging System I : Cruise Control B : Engine Coolant Temperature O : Exterior Lamps . : Fuel Gauge + : Fuses 3 : Headlamp High/Low-Beam Changer i : Top Tether Anchors for Child Restraints * : Malfunction Indicator Lamp

Introduction

: : Oil Pressure } : Power / : Remote Vehicle Start > : Safety Belt Reminders 7 : Tire Pressure Monitor _ : Tow/Haul Mode d : Traction Control/StabiliTrak® M : Windshield Washer Fluid

Chevrolet Express Owner Manual - 2012

Black plate (6,1)

vi

Introduction

2 NOTES

Chevrolet Express Owner Manual - 2012

Black plate (1,1)

Vehicle Features

In Brief

1-1

Radio(s) . . . . . . . . . . . . . . . . . . . . . 1-16
Satellite Radio . . . . . . . . . . . . . . . 1-17
Portable Audio Devices . . . . . . 1-18
Bluetooth® . . . . . . . . . . . . . . . . . . . 1-18
Steering Wheel Controls . . . . . 1-18
Cruise Control . . . . . . . . . . . . . . . 1-19
Power Outlets . . . . . . . . . . . . . . . 1-19
Performance and Maintenance StabiliTrak® System . . . . . . . . . 1-20
Tire Pressure Monitor . . . . . . . . 1-21
Engine Oil Life System . . . . . . 1-21
Fuel E85 (85% Ethanol) . . . . . 1-21
Driving for Better Fuel

Economy . . . . . . . . . . . . . . . . . . . 1-21

Roadside Assistance

Program . . . . . . . . . . . . . . . . . . . . 1-22
OnStar® . . . . . . . . . . . . . . . . . . . . . 1-22

In Brief

Instrument Panel

Instrument Panel . . . . . . . . . . . . . . 1-2

Initial Drive Information

Initial Drive Information . . . . . . . . 1-4
Remote Keyless Entry (RKE)

System . . . . . . . . . . . . . . . . . . . . . . 1-4
Remote Vehicle Start . . . . . . . . . 1-5
Door Locks . . . . . . . . . . . . . . . . . . . 1-5
Windows . . . . . . . . . . . . . . . . . . . . . . 1-6
Seat Adjustment . . . . . . . . . . . . . . 1-6
Safety Belts . . . . . . . . . . . . . . . . . . . 1-8
Airbag On-Off Switch . . . . . . . . . 1-8
Passenger Sensing System . . . 1-9
Mirror Adjustment . . . . . . . . . . . . . 1-9
Steering Wheel

Adjustment . . . . . . . . . . . . . . . . . 1-10
Interior Lighting . . . . . . . . . . . . . . 1-11
Exterior Lighting . . . . . . . . . . . . . 1-12
Windshield Wiper/Washer . . . . 1-13
Climate Controls . . . . . . . . . . . . . 1-13
Transmission . . . . . . . . . . . . . . . . 1-15

Chevrolet Express Owner Manual - 2012

Black plate (2,1)

1-2

In Brief

Instrument Panel

Chevrolet Express Owner Manual - 2012

Black plate (3,1)

A. Air Vents on page 8‑8. B. Driver Information Center (DIC) Buttons. See Driver Information Center (DIC) on page 5‑28.

J.

Instrument Panel Illumination Control on page 6‑6. Dome Lamp Override. See Dome Lamps on page 6‑6.

C. Turn and Lane‐Change Lever.

K. Cruise Control on page 9‑37

See Turn and Lane-Change Signals on page 6‑5. Windshield Wiper/Washer on page 5‑5.

D. Hazard Warning Flashers on

E.

page 6‑5 (Out of View). Instrument Cluster on page 5‑12.

F. Shift Lever. See Starting the

Engine on page 9‑18. Manual Mode on page 9‑31
(If Equipped).

G. Climate Control Systems on

H. I.

page 8‑1. Infotainment on page 7‑1. Exterior Lamp Controls on page 6‑1.

(If Equipped). Fast Idle System (If Equipped). See the Duramax diesel supplement for more information.

L. Steering Wheel Adjustment on

page 5‑2 (If Equipped).

M. Data Link Connector (DLC)

(Out of View). See Malfunction Indicator Lamp on page 5‑21.

N. Horn on page 5‑4. O. Steering Wheel Controls on

page 5‑2 (If Equipped).

P. Tow/Haul Mode Button. See

“Tow/Haul Mode” under Towing Equipment on page 9‑55.

Q. Power Outlets on page 5‑10.

In Brief

1-3

R. StabiliTrak® System on

page 9‑35 (If Equipped). S. Passenger Airbag On‐Off Switch (If Equipped). See Airbag On-Off Switch on page 3‑26.

T. Front Storage on page 4‑1

(If Equipped).

U. Passenger Airbag Status

Indicator on page 5‑20
(If Equipped). OnStar® System Button (If Equipped). See OnStar Overview on page 14‑1. V. Rear Heating System on

page 8‑5 (If Equipped).

W. USB Port (If Equipped). See

Auxiliary Devices on page 7‑19.

Chevrolet Express Owner Manual - 2012

Black plate (4,1)

1-4

In Brief

Initial Drive Information This section provides a brief overview about some of the important features that may or may not be on your specific vehicle. For more detailed information, refer to each of the features which can be found later in this owner manual.

Remote Keyless Entry (RKE) System