2010 Chevrolet Express Owners Manual

axle. Tighten them as tightly as possible with the ends securely fastened. Drive slowly and follow the chain manufacturer’s instructions. If you can hear the chains contacting your vehicle, stop and retighten them. If the contact continues, slow down until it stops. Driving too fast or spinning the wheels with chains on will damage your vehicle.

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If a Tire Goes Flat It is unusual for a tire to blowout while you are driving, especially if you maintain your vehicle’s tires properly. If air goes out of a tire, it is much more likely to leak out slowly. But if you should ever have a blowout, here are a few tips about what to expect and what to do: If a front tire fails, the flat tire creates a drag that pulls the vehicle toward that side. Take your foot off the accelerator pedal and grip the steering wheel firmly. Steer to maintain lane position, and then gently brake to a stop well out of the traffic lane. A rear blowout, particularly on a curve, acts much like a skid and may require the same correction you would use in a skid. In any rear blowout remove your foot from the accelerator pedal. Get the vehicle under control by steering the way you want the vehicle to go. It may be very bumpy and noisy, but you can still steer. Gently brake to a stop, well off the road if possible.

{ WARNING:

Lifting a vehicle and getting under it to do maintenance or repairs is dangerous without the appropriate safety equipment and training. If a jack is provided with the vehicle, it is designed only for changing a flat tire. If it is used for anything else, you or others could be badly injured or killed if the vehicle slips off the jack. If a jack is provided with the vehicle, only use it for changing a flat tire.

If a tire goes flat, the next part shows how to use the jacking equipment to change a flat tire safely.

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Changing a Flat Tire If a tire goes flat, avoid further tire and wheel damage by driving slowly to a level place. Turn on the hazard warning flashers. See Hazard Warning Flashers on page 4-3.

{ WARNING:

Changing a tire can be dangerous. The vehicle can slip off the jack and roll over or fall on you or other people. You and they could be badly injured or even killed. Find a level place to change your tire. To help prevent the vehicle from moving:

1. Set the parking brake firmly. 2. Put the shift lever in P (Park). 3. Turn off the engine and do not restart while

the vehicle is raised.

4. Do not allow passengers to remain in the

vehicle.

WARNING:

(Continued)

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WARNING:

(Continued)

To be even more certain the vehicle will not move, you should put blocks at the front and rear of the tire farthest away from the one being changed. That would be the tire, on the other side, at the opposite end of the vehicle.

When the vehicle has a flat tire (B), use the following example as a guide to assist you in the placement of wheel blocks (A).

A. Wheel Block B. Flat Tire The following information explains how to use the jack and change a tire.

Removing the Spare Tire and Tools If you have a cargo van or a passenger van, the equipment you will need is located in the passenger side rear corner of the vehicle.

Remove the retaining wing bolt and lift it off of the mounting bracket. If you have a van with the 15-passenger seating arrangement, the equipment you will need is secured on the rear floor of the passenger side of the vehicle.

To access the equipment, remove the retaining wing bolt and lift it out of the mounting bracket.

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To lower the spare tire from the vehicle:

The tools you will be using include the jack (A), jack handle (B), hoist extension (C), jack handle extension (D), and the wheel wrench (E). The spare tire is mounted in the rear underbody of the vehicle. You will use the hoist extension, the jack handle extensions and the wheel wrench to remove the underbody-mounted spare tire.

A. Spare Tire B. Tire/Wheel Retainer C. Hoist Cable D. Hoist Assembly

E. Hoist Shaft F. Jack Handle and Hoist Extensions

G. Wheel Wrench

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1. Assemble the wheel wrench (G) to one or two of

the jack handle extensions and the hoist extension. Insert the hoist extension end through the hole in the rear bumper.

2. Be sure the hoist extension end connects to the hoist shaft (E). The chiseled end of the extension is used to lower the spare tire.

3. Turn the wheel wrench counterclockwise to lower the spare tire to the ground. Continue to turn the wheel wrench until the spare tire can be pulled out from under the vehicle. If the spare tire does not lower to the ground, the secondary latch is engaged causing the tire not to lower. See Secondary Latch System on page 6-97.

4. When the tire has been lowered, pull the tire toward you so you can reach the tire retainer and pull it up through the wheel opening. If you have a vehicle which was completed from a cab and chassis, refer to the information from body supplier/installer. The spare tire is a full-size tire, like the other tires on the vehicle.

5. Put the spare tire near the flat tire.

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3. Assemble the jack and tools:

Removing the Flat Tire and Installing the Spare Tire If your vehicle has plastic wheel nut caps, loosen them by turning the wheel wrench counterclockwise. The wheel nut caps are designed to remain with the center cap. Remove the center cap. If the wheel has a smooth center piece, place the chisel end of the wheel wrench in the slot on the wheel and gently pry it out. 1. Do a safety check before proceeding. See Changing

a Flat Tire on page 6-86 for more information.

2. Loosen all the wheel nuts with the wheel wrench.

Do not remove them yet.

Front Flat: Assemble the jack (A) together with the jack handle (B), 1 or 2 jack handle extensions (D) and the wheel wrench (E). Rear Flat: Assemble the jack (A) together with the jack handle (B), 2 jack handle extensions (D), and the wheel wrench (E).

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Front Position

Front Position

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Rear Position

Rear Alternative Position (Diesel Vehicles)

4. Position the jack under the vehicle as shown.

The front position jacking point is on the frame. The rear position jacking point is on the rear axle. If the exhaust system interferes in the jack location in the rear axle, such as in Diesel vehicles, place the jack (A) on the rear axle between the axle housing and the shock absorber bracket in order to avoid any interference with the exhaust pipe (B).

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{ WARNING:

Getting under a vehicle when it is jacked up is dangerous. If the vehicle slips off the jack you could be badly injured or killed. Never get under a vehicle when it is supported only by a jack.

{ WARNING:

Raising your vehicle with the jack improperly positioned can damage the vehicle and even make the vehicle fall. To help avoid personal injury and vehicle damage, be sure to fit the jack lift head into the proper location before raising the vehicle.

5. Raise the vehicle by turning the wheel wrench clockwise. Raise the vehicle far enough off the ground so there is enough room for the spare tire to fit.

6. Remove all the

wheel nuts.

7. Take flat tire off of the mounting surface.

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{ WARNING:

Rust or dirt on a wheel, or on the parts to which it is fastened, can make wheel nuts become loose after time. The wheel could come off and cause an accident. When changing a wheel, remove any rust or dirt from places where the wheel attaches to the vehicle. In an emergency, use a cloth or a paper towel to do this; but be sure to use a scraper or wire brush later, if needed, to get all the rust or dirt off. See Changing a Flat Tire on page 6-86.

8. Remove any rust or dirt

from the wheel bolts, mounting surfaces and spare wheel.

{ WARNING:

Never use oil or grease on bolts or nuts because the nuts might come loose. The vehicle’s wheel could fall off, causing a crash.

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9. Put the wheel nuts

back on with the rounded end of the nuts toward the wheel. Tighten each wheel nut by hand until the wheel is held against the hub.

10. Lower the vehicle by turning the jack handle counterclockwise. Lower the jack completely.

{ WARNING:

Wheel nuts that are not tight can work loose. If all the nuts on a wheel come off, the wheel can come off the vehicle, causing a crash. All wheel nuts must be properly tightened. Follow the rules in this section to be sure they are.

{ WARNING:

If wheel studs are damaged, they can break. If all the studs on a wheel broke, the wheel could come off and cause a crash. If any stud is damaged because of a loose-running wheel, it could be that all of the studs are damaged. To be sure, replace all studs on the wheel. If the stud holes in a wheel have become larger, the wheel could collapse in operation. Replace any wheel if its stud holes have become larger or distorted in any way. Inspect hubs and hub-piloted wheels for damage. Because of loose running wheels, piloting pad damage may occur and require replacement of the entire hub, for proper centering of the wheels. When replacing studs, hubs, wheel nuts or wheels, be sure to use GM original equipment parts.

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{ WARNING:

Wheel nuts that are improperly or incorrectly tightened can cause the wheels to become loose or come off. The wheel nuts should be tightened with a torque wrench to the proper torque specification after replacing. Follow the torque specification supplied by the aftermarket manufacturer when using accessory locking wheel nuts. See Capacities and Specifications on page 6-116 for original equipment wheel nut torque specifications.

Improperly tightened wheel nuts can lead

Notice: to brake pulsation and rotor damage. To avoid expensive brake repairs, evenly tighten the wheel nuts in the proper sequence and to the proper torque specification. See Capacities and Specifications on page 6-116 for the wheel nut torque specification.

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11. Use the wheel wrench to tighten the nuts firmly.

Turn the wheel wrench clockwise and in a crisscross sequence as shown.

12. Put the wheel cover or the center cap and plastic

wheel nut caps back on. Remove any wheel blocks. Have a technician check the wheel nut tightness of all wheels with a torque wrench after the first 100 miles (160 km) and then 1,000 miles (1600 km) after that. Repeat this service whenever you have a tire removed or serviced. See Capacities and Specifications on page 6-116 for more information.

Secondary Latch System Your vehicle has an underbody-mounted tire hoist assembly equipped with a secondary latch system. It is designed to stop the spare tire from suddenly falling off the vehicle if the cable holding the spare tire is damaged. For the secondary latch to work, the tire must be stowed with the valve stem pointing down. See Storing a Flat or Spare Tire and Tools on page 6-100 for instructions on storing the spare tire correctly.

To release the spare tire from the secondary latch:

{ WARNING:

Someone standing too close during the procedure could be injured by the jack. If the spare tire does not slide off the jack completely, make sure no one is behind you or on either side of you as you pull the jack out from under the spare.

{ WARNING:

Before beginning this procedure read all the instructions. Failure to read and follow the instructions could damage the hoist assembly and you and others could get hurt. Read and follow the instructions listed next.

1. Check under the

vehicle to see if the cable end is visible. If the cable is not visible, start this procedure at Step 6.

2. Turn the hoist extension counterclockwise until

approximately 6 inches (15 cm) of cable is exposed.

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3. Attach the jack handle/jack handle extension and

wheel wrench to the jack.

4. Place the jack under the vehicle, ahead of the rear

bumper. Position the center lift point of the jack under the center of the spare tire and turn the handle clockwise to raise the jack until it lifts the secondary latch spring.

5. Keep raising the jack until the spare tire stops

moving upward and is held firmly in place. This lets you know that the secondary latch has released. The spare tire is now balancing on the jack.

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6. Lower the jack by turning the wheel wrench

counterclockwise. Keep lowering the jack until the spare tire slides off the jack or is hanging by the cable.

7. Disconnect the jack handle from the jack and

carefully remove the jack. Use one hand to push against the spare while firmly pulling the jack out from under the spare tire with the other hand. If the spare tire is hanging from the cable, assembly the wheel wrench onto the hoist extension and insert the chisel end of the hoist extension into the hoist shaft hole above the bumper. Turn the wheel wrench counterclockwise to lower the spare the rest of the way.

8. Tilt the retainer at the end of the cable and pull it through the wheel opening. Pull the tire out from under the vehicle.

If you drive away before the spare tire or

Notice: secondary latch system cable has been reinstalled, you could damage your vehicle. Always reinstall this cable before driving your vehicle. 9. If the cable is hanging under the vehicle, turn the

wheel wrench in the hoist shaft hole in the bumper clockwise to raise the cable back up.

Have the hoist assembly inspected as soon as you can. You will not be able to store a spare or flat tire using the hoist assembly until it has been repaired or replaced. To continue changing the flat tire, return to Step 4 of Removing the Flat Tire and Installing the Spare Tire on page 6-90.

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Storing a Flat or Spare Tire and Tools

{ WARNING:

Storing a jack, a tire, or other equipment in the passenger compartment of the vehicle could cause injury. In a sudden stop or collision, loose equipment could strike someone. Store all these in the proper place.

1. Put the tire on the ground at the rear of the vehicle

with the valve stem pointed down.

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2. Pull the retaining bar through the center of the

wheel, making sure it is properly attached.

3. Pull the wheel toward the rear of the vehicle,

keeping the cable tight.

4. Put the chisel end of the hoist extension on an angle through the hole in the rear door frame, above the bumper.

5. Raise the tire fully against the underside of the vehicle. Continue turning the wheel wrench until the tire is secure and the cable is tight. The spare tire hoist cannot be overtightened.

Spare Tire This vehicle, when new, may have had a fully-inflated spare tire. A spare tire may lose air over time, so check its inflation pressure regularly. See Inflation - Tire Pressure on page 6-68 and Loading the Vehicle on page 5-19 for information regarding proper tire inflation and loading the vehicle. For instruction on how to remove, install or store a spare tire, see Removing the Flat Tire and Installing the Spare Tire on page 6-90 and Storing a Flat or Spare Tire and Tools on page 6-100. After installing the spare tire on the vehicle, you should stop as soon as possible and make sure the spare is correctly inflated. The spare tire is made to perform well at speeds up to 70 mph (112 km/h) at the recommended inflation pressure, so you can finish your trip. Have the damaged or flat road tire repaired or replaced as soon as you can and installed back onto the vehicle. This way, a spare tire will be available in case you need it again. Do not mix tires and wheels of different sizes, because they will not fit. Keep the spare tire and its wheel together.

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6. Make sure the tire is stored securely. Push, pull (A),

and then try to turn (B) the tire. If the tire moves, use the wheel wrench to tighten the cable. You will hear two clicks when the tire is up all the way.

7. Return the jacking equipment to the proper location.

Secure the items and replace the jack cover.

Appearance Care

Interior Cleaning The vehicle’s interior will continue to look its best if it is cleaned often. Although not always visible, dust and dirt can accumulate on the upholstery. Dirt can damage carpet, fabric, leather, and plastic surfaces. Regular vacuuming is recommended to remove particles from the upholstery. It is important to keep the upholstery from becoming and remaining heavily soiled. Soils should be removed as quickly as possible. The vehicle’s interior may experience extremes of heat that could cause stains to set rapidly. Lighter colored interiors may require more frequent cleaning. Use care because newspapers and garments that transfer color to home furnishings may also transfer color to the vehicle’s interior. When cleaning the vehicle’s interior, only use cleaners specifically designed for the surfaces being cleaned. Permanent damage may result from using cleaners on

surfaces for which they were not intended. Use glass cleaner only on glass. Remove any accidental over-spray from other surfaces immediately. To prevent over-spray, apply cleaner directly to the cleaning cloth. Notice: Using abrasive cleaners when cleaning glass surfaces on the vehicle, could scratch the glass and/or cause damage to the rear window defogger. When cleaning the glass on the vehicle, use only a soft cloth and glass cleaner. Many cleaners contain solvents that may become concentrated in the vehicle’s breathing space. Before using cleaners, read and adhere to all safety instructions on the label. While cleaning the vehicle’s interior, maintain adequate ventilation by opening the vehicle’s doors and windows. Dust may be removed from small buttons and knobs using a small brush with soft bristles. Products that remove odors from the vehicle’s upholstery and clean the vehicle’s glass can be obtained from your dealer/retailer.

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Do not clean the vehicle using: • A knife or any other sharp object to remove a soil

from any interior surface.

• A stiff brush. It can cause damage to the vehicle’s

interior surfaces.

• Heavy pressure or aggressive rubbing with a

cleaning cloth. Use of heavy pressure can damage the interior and does not improve the effectiveness of soil removal.

• Laundry detergents or dishwashing soaps with degreasers can leave residue that streaks and attracts dirt. For liquid cleaners, about 20 drops per gallon (3.78 L) of water is a good guide. Use only mild, neutral-pH soaps.

• Too much cleaner that saturates the upholstery. • Organic solvents such as naptha, alcohol, etc. that

can damage the vehicle’s interior.

Fabric/Carpet Use a vacuum cleaner with a soft brush attachment frequently to remove dust and loose dirt. A canister vacuum with a beater bar in the nozzle may only be used on floor carpet and carpeted floor mats. For any soil, always try to remove it first with plain water or club soda. Before cleaning, gently remove as much of the soil as possible using one of the following techniques: • For liquids: gently blot the remaining soil with a

paper towel. Allow the soil to absorb into the paper towel until no more can be removed.

• For solid dry soils: remove as much as possible

and then vacuum.

To clean: 1. Saturate a lint-free, clean white cloth with water or

club soda.

2. Wring the cloth to remove excess moisture. 3. Start on the outside edge of the soil and gently rub toward the center. Continue cleaning, using a clean area of the cloth each time it becomes soiled. 4. Continue to gently rub the soiled area until the

cleaning cloth remains clean.

5. If the soil is not completely removed, use a mild

soap solution and repeat the cleaning process that was used with plain water.

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If any of the soil remains, a commercial fabric cleaner or spot lifter may be necessary. When a commercial upholstery cleaner or spot lifter is to be used, test a small hidden area for colorfastness first. If the locally cleaned area gives any impression that a ring formation may result, clean the entire surface. After the cleaning process has been completed, a paper towel can be used to blot excess moisture from the fabric or carpet.

products, or those containing organic solvents to clean the vehicle’s interior because they can alter the appearance by increasing the gloss in a non-uniform manner. Some commercial products may increase gloss on the instrument panel. The increase in gloss may cause annoying reflections in the windshield and even make it difficult to see through the windshield under certain conditions.

Instrument Panel, Vinyl, and Other Plastic Surfaces A soft cloth dampened with water may be used to remove dust. If a more thorough cleaning is necessary, a clean soft cloth dampened with a mild soap solution can be used to gently remove dust and dirt. Never use spot lifters or removers on plastic surfaces. Many commercial cleaners and coatings that are sold to preserve and protect soft plastic surfaces may permanently change the appearance and feel of the interior and are not recommended. Do not use silicone or wax-based

Care of Safety Belts Keep belts clean and dry.

{ WARNING:

Do not bleach or dye safety belts. It may severely weaken them. In a crash, they might not be able to provide adequate protection. Clean safety belts only with mild soap and lukewarm water.

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Weatherstrips Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth. During very cold, damp weather frequent application may be required. See Recommended Fluids and Lubricants on page 7-12.

Washing Your Vehicle The best way to preserve the vehicle’s finish is to keep it clean by washing it often. Notice: Certain cleaners contain chemicals that can damage the emblems or nameplates on the vehicle. Check the cleaning product label. If it states that it should not be used on plastic parts, do not use it on the vehicle or damage may occur and it would not be covered by the warranty. Do not wash the vehicle in direct sunlight. Use a car washing soap. Do not use cleaning agents that are petroleum based or that contain acid or abrasives, as they can damage the paint, metal or plastic on the vehicle. Approved cleaning products can be obtained

from your dealer/retailer. Follow all manufacturers’ directions regarding correct product usage, necessary safety precautions and appropriate disposal of any vehicle care product. Rinse the vehicle well, before washing and after to remove all cleaning agents completely. If they are allowed to dry on the surface, they could stain. Dry the finish with a soft, clean chamois or an all-cotton towel to avoid surface scratches and water spotting. High pressure car washes may cause water to enter the vehicle. Avoid using high pressure washes closer than 12 inches (30 cm) to the surface of the vehicle. Use of power washers exceeding 1,200 psi (8 274 kPa) can result in damage or removal of paint and decals.

Cleaning Exterior Lamps/Lenses Use only lukewarm or cold water, a soft cloth and a car washing soap to clean exterior lamps and lenses. Follow instructions under Washing Your Vehicle on page 6-105.

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Finish Care Occasional waxing or mild polishing of the vehicle by hand may be necessary to remove residue from the paint finish. Approved cleaning products can be obtained from your dealer/retailer. If the vehicle has a basecoat/clearcoat paint finish, the clearcoat gives more depth and gloss to the colored basecoat. Always use waxes and polishes that are non-abrasive and made for a basecoat/clearcoat paint finish. Notice: Machine compounding or aggressive polishing on a basecoat/clearcoat paint finish may damage it. Use only non-abrasive waxes and polishes that are made for a basecoat/clearcoat paint finish on the vehicle. Foreign materials such as calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, etc., can damage the vehicle’s finish if they remain on painted surfaces. Wash the vehicle as soon as possible. If necessary, use non-abrasive cleaners that are marked safe for painted surfaces to remove foreign matter. Exterior painted surfaces are subject to aging, weather and chemical fallout that can take their toll over a period of years. To help keep the paint finish looking new, keep the vehicle garaged or covered whenever possible.

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Protecting Exterior Bright Metal Parts Bright metal parts should be cleaned regularly to keep their luster. Washing with water is all that is usually needed. However, chrome polish may be used on chrome or stainless steel trim, if necessary. Use special care with aluminum trim. To avoid damaging protective trim, never use auto or chrome polish, steam or caustic soap to clean aluminum. A coating of wax, rubbed to high polish, is recommended for all bright metal parts.

Windshield and Wiper Blades Clean the outside of the windshield with glass cleaner. Clean the rubber blades using a lint free cloth or paper towel soaked with windshield washer fluid or a mild detergent. Wash the windshield thoroughly when cleaning the blades. Bugs, road grime, sap, and a buildup of vehicle wash/wax treatments may cause wiper streaking. Replace the wiper blades if they are worn or damaged. Wipers can be damaged by: • Extreme dusty conditions • Sand and salt • Heat and sun • Snow and ice, without proper removal

Aluminum Wheels Notice: Using strong soaps, chemicals, abrasive polishes, cleaners, brushes, or cleaners that contain acid on aluminum or chrome-plated wheels, could damage the surface of the wheel(s). The repairs would not be covered by the vehicle warranty. Use only approved cleaners on aluminum or chrome-plated wheels. Keep the wheels clean using a soft clean cloth with mild soap and water. Rinse with clean water. After rinsing thoroughly, dry with a soft clean towel. A wax may then be applied. Notice: Using chrome polish on aluminum wheels could damage the wheels. The repairs would not be covered by the vehicle warranty. Use chrome polish on chrome wheels only. The surface of these wheels is similar to the painted surface of the vehicle. Do not use strong soaps, chemicals, abrasive polishes, abrasive cleaners, cleaners with acid, or abrasive cleaning brushes on them because the surface could be damaged. Do not use chrome polish on aluminum wheels.

Notice: Driving the vehicle through an automatic car wash that has silicone carbide tire cleaning brushes, could damage the aluminum or chrome-plated wheels. The repairs would not be covered by the vehicle warranty. Never drive a vehicle that has aluminum or chrome-plated wheels through an automatic car wash that uses silicone carbide tire cleaning brushes.

Tires To clean the tires, use a stiff brush with tire cleaner. Notice: Using petroleum-based tire dressing products on the vehicle may damage the paint finish and/or tires. When applying a tire dressing, always wipe off any overspray from all painted surfaces on the vehicle.

Sheet Metal Damage If the vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection. Original manufacturer replacement parts will provide the corrosion protection while maintaining the vehicle warranty.

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Finish Damage Any stone chips, fractures or deep scratches in the finish should be repaired right away. Bare metal will corrode quickly and may develop into major repair expense. Minor chips and scratches can be repaired with touch-up materials available from your dealer/retailer. Larger areas of finish damage can be corrected in your dealer’s/retailer’s body and paint shop.

Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, corrosion and rust can develop on the underbody parts such as fuel lines, frame, floor pan, and exhaust system even though they have corrosion protection.

At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and debris can collect. Dirt packed in close areas of the frame should be loosened before being flushed. Your dealer/retailer or an underbody car washing system can do this.

Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on the vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and small, irregular dark spots etched into the paint surface. Although no defect in the paint job causes this, we will repair, at no charge to the owner, the surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles (20 000 km) of purchase, whichever occurs first.

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Vehicle Identification

Vehicle Identification Number (VIN)

This legal identifier is in the front corner of the instrument panel, on the driver side. It can be seen through the windshield from outside. The VIN also appears on the Certification/Tire and Service Parts labels and certificates of title and registration. Engine Identification The eighth character in the VIN is the engine code. This code identifies the vehicle’s engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications on page 6-116 for the vehicle’s engine code.

Service Parts Identification Label This label, on the front passenger door frame, has the following information: • Vehicle Identification Number (VIN) • Model designation • Paint information • Production options and special equipment Do not remove this label from the vehicle. Electrical System

Add-On Electrical Equipment Notice: Do not add anything electrical to the vehicle unless you check with your dealer/retailer first. Some electrical equipment can damage the vehicle and the damage would not be covered by the vehicle’s warranty. Some add-on electrical equipment can keep other components from working as they should. Add-on equipment can drain the vehicle battery, even if the vehicle is not operating.

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The vehicle has an airbag system. Before attempting to add anything electrical to the vehicle, see Servicing Your Airbag-Equipped Vehicle on page 2-78 and Adding Equipment to Your Airbag-Equipped Vehicle on page 2-79.

Headlamp Wiring The headlamp wiring is protected by fuses in the engine compartment fuse block. An electrical overload will cause the lamps to flicker on and off, or in some cases to remain off. If this happens, have your headlamp wiring checked right away.

Windshield Wiper Fuses The windshield wiper motor is protected by a circuit breaker and a fuse. If the motor overheats due to heavy snow, etc., the wiper will stop until the motor cools.

Although the circuit is protected from electrical overload, overload due to heavy snow, etc., may cause wiper linkage damage. Always clear ice and heavy snow from the windshield before using the windshield wipers. If the overload is caused by some electrical problem and not snow, etc., be sure to get it fixed.

Fuses and Circuit Breakers The wiring circuits in the vehicle are protected from short circuits by a combination of fuses and circuit breakers. This greatly reduces the chance of fires caused by electrical problems. Look at the silver-colored band inside the fuse. If the band is broken or melted, replace the fuse. Be sure you replace a bad fuse with a new one of the identical size and rating.

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Floor Console Fuse Block The floor console fuse block is located under the driver seat.

Mini-Fuse

Usage

F1
F2
F3
F4
F5
F6
F7
F8
F9
F10
F11
F12

F13

F14

F15
F17
F18
F19
F20

F21

Empty Steering Wheel Sensor Auxiliary Parking Lamps (Cut-Away) Front Park Lamps Trailer Park Lamps Upfitter Park Lamps Right Rear Park Lamp Left Rear Park Lamp Outside Rear View Mirror Switch Airbag/AOS Empty Empty Heating, Ventilation and Air Conditioning 2
Heating, Ventilation and Air Conditioning 1
Empty Outside Rear View Mirror Heater Rear Window Defogger Compass Radio/Chime Remote Function Actuator/ Tire Pressure Monitor

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Mini-Fuse

Usage

Relays

Usage

F22

F23

F25

F26
F27
F30
F31
F32
F33
F34
F35
F36
F37
F38

Ignition Switch/Discrete Logic Ignition Sensor (PK3) Instrument Panel Cluster Heating, Ventilation and Air Conditioning Control Auxiliary/Trailer Backup Tail Lamps Backup Upfitter Courtesy Lamps Front Door Lock Rear Door Lock Cargo Door Unlock Passenger Door Unlock Rear Passenger Door Unlock Driver Door Unlock Empty Empty

J-Case Fuse

Usage

F16
F24
F28
F29

Upfitter Auxiliary 1
Empty Upfitter Auxiliary 2 Reading Lamps Rear Blower

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K1
K2
K3

K4

K5

K6

Run (High Current Micro) Empty (High Current Micro) Park Lamps (High Current Micro) Upfitter Auxiliary 2
(High Current Mini) Rear Defogger (High Current Micro) Retained Accessory Power (RAP) (High Current Micro)

Circuit Breaker

Usage

CB1
CB2

Power Seats Power Windows

Engine Compartment Fuse Block The fuse block is located in the engine compartment on the driver side of the vehicle. Notice: Spilling liquid on any electrical components on the vehicle may damage it. Always keep the covers on any electrical component.

Mini Fuse

10
11
12
13
14
16
17
18
19
20
21
22
23
24
25
26

Usage Right Stop/Turn Trailer Spare Spare Fuel System Control Module Ignition Body Control Module 5
Body Control Module 7
Body Control Module 4
Instrument Panel Cluster Trailer Wiring Spare Brake Switch Windshield Washer Horn Transmission Air Conditioning Compressor Engine Control Module Battery Spare Left Stop/Turn Trailer Spare Spare Fuel Pump Auxiliary Power Outlet Body Control Module 3

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Mini Fuse

Usage

Mini Fuse

Usage

27
28
29

30

31

32

33
34
35
36
51
52
53
54
55
56
58
59

Special Equipment Option Airbag Steering Wheel Sensor Engine Control Module Ignition/ Glow Plug Module Transmission Control Module Ignition Transmission Control Module Battery Spare Spare Fuel Operated Heater Module Spare Left high Beam Headlamp Right High Beam Headlamp Left Low Beam Headlamp Right Low Beam Headlamp Wiper Canister Vent Solenoid Body Control Module 2
Body Control Module 1

61
62
63
64
65

66

67

68
69
70
71
72
73
75
76
77
78
79

Spare Oxygen Sensor 2 (Post) Fan Clutch (EV) Mass Air Flow/Canister/LAMBDA Odd Ignition/Injectors Daytime Running Lamps 2
(LOLVL-V22) Daytime Running Lamps 1
(LOLVL-V22) Auxiliary Stop Lamps Spare Spare Fuel Heater Body Control Module 6
Lighter/Data Link Connection V6 Fuel Injectors Spare Oxygen Sensor 2 (Pre) Engine Control Module Powertrain Even Ignition/Injectors

6-114

J-Case Fuse

Usage

Relay

Usage

41
42
43
44
45
46
47
74

ABS Motor ABS Module Spare Trailer Wiring Fan High Starter Solenoid Engine Control Module/Powertrain Fuel System Control Module Battery Fan Lo Front Blower

15
37
38
39
40
48
49
50
57
60

Run/Crank Spare Fuel Pump Crank Air Conditioning Compressor Fan High Powertrain Fan Clutch (EV) Fan Low Fan Control

6-115

Capacities and Specifications If your vehicle has the DURAMAX Diesel engine, see the DURAMAX Diesel manual for more information. The following approximate capacities are given in metric and English conversions. See Recommended Fluids and Lubricants on page 7-12 for more information.

Application

Air Conditioning Refrigerant R134a

Cooling System without Rear Heat

4.3L V6
4.8L V8, 5.3L V8
6.0L V8

Cooling System with Rear Heat

4.3L V6
4.8L V8, 5.3L V8
6.0L V8

Engine Oil with Filter

4.3L V6
4.8L V8, 5.3L V8, 6.0L V8

6-116

Capacities

Metric

English

For the air conditioning system refrigerant charge amount, see the refrigerant caution label located under the hood. See your dealer/retailer for more

information.

9.5 L 11.8 L 13.1 L

12.3 L 14.6 L 16.1 L

4.3 L 5.7 L

10.0 qt 12.4 qt 13.8 qt

13.0 qt 15.4 qt 17.0 qt

4.5 qt 6.0 qt

Application

Fuel Tank

Cutaway (Optional Tank)* Cutaway (Standard Tank) Passenger and Cargo

Metric

215.7 L 124.9 L 117.3 L

Capacities

English

57.0 gal 33.0 gal 31.0 gal

* 159 inch (4 039 mm) wheelbase or 177 inch (4 496 mm) wheelbase only Transmission Fluid (Pan Removal and Filter Replacement)

4-SPD 4L60-E 6-SPD 6L90

4.7 L 6.0 L 190 Y

5.0 qt 6.3 qt 140 ft lb

Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling.

Engine

VIN Code

Transmission

Engine Specifications

4.3L V6
4.8L V8
5.3L V8
6.0L V8

Automatic Automatic Automatic Automatic

Spark Plug Gap 1.52 mm (0.060 in) 1.01 mm (0.040 in) 1.01 mm (0.040 in) 1.01 mm (0.040 in)

6-117

✍ NOTES

6-118

Section 7

Maintenance Schedule

Maintenance Schedule ......................................7-2
Introduction ...................................................7-2
Scheduled Maintenance ...................................7-3
Owner Checks and Services ..........................7-10

Recommended Fluids and Lubricants ...............7-12
Maintenance Replacement Parts .....................7-14
Engine Drive Belt Routing ..............................7-15
Maintenance Record .....................................7-16

7-1

Maintenance Schedule

Introduction This maintenance section applies to vehicles with a gasoline engine. For diesel engine vehicles, see the maintenance schedule section in the DURAMAX Diesel manual. Notice: Maintenance intervals, checks, inspections, recommended fluids, and lubricants are necessary to keep this vehicle in good working condition. Damage caused by failure to follow scheduled maintenance might not be covered by the vehicle warranty. Proper vehicle maintenance helps to keep the vehicle in good working condition, improves fuel economy, and reduces vehicle emissions for better air quality. Because of all the different ways people use vehicles, maintenance needs vary. The vehicle might need more frequent checks and services. Please read the information under Scheduled Maintenance. To keep the vehicle in good condition, see your dealer/retailer.

The maintenance schedule is for vehicles that: • carry passengers and cargo within recommended

limits on the Tire and Loading Information label. See Loading the Vehicle on page 5-19.

• are driven on reasonable road surfaces within legal

driving limits.

• use the recommended fuel. See Gasoline Octane

on page 6-6.

{ WARNING:

Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, see your dealer/retailer to have a qualified technician do the work. See Doing Your Own Service Work on page 6-4.

7-2

At your General Motors dealer/retailer, you can be certain that you will receive the highest level of service available. Your dealer /retailer has specially trained service technicians, uses genuine GM replacement parts, as well as, up to date tools and equipment to ensure fast and accurate diagnostics. The proper replacement parts, fluids, and lubricants to use are listed in Recommended Fluids and Lubricants on page 7-12 and Maintenance Replacement Parts on page 7-14. We recommend the use of genuine parts from your dealer/retailer. Rotation of New Tires To maintain ride, handling, and performance of the vehicle, it is important that the first rotation service for new tires be performed when they have 8 000 to 13 000 km (5,000 to 8,000 miles). See Tire Inspection and Rotation on page 6-75.

Scheduled Maintenance When the Change Engine Oil Soon Message Displays Change engine oil and filter. See Engine Oil on page 6-15. An Emission Control Service. When the Change Engine Oil Soon message displays, service is required for the vehicle as soon as possible, within the next 1 000 km/600 miles. If driving under the best conditions, the engine oil life system might not indicate the need for vehicle service for more than a year. The engine oil and filter must be changed at least once a year and the oil life system must be reset. Your dealer/ retailer has trained service technicians who will perform this work and reset the system. If the engine oil life system is reset accidentally, service the vehicle within 5 000 km/3,000 miles since the last service. Reset the oil life system whenever the oil is changed. See Engine Oil Life System on page 6-18.

7-3

When the Change Engine Oil Soon message displays, certain services, checks, and inspections are required. The services described for Maintenance I should be performed at every engine oil change. The services described for Maintenance II should be performed when: • Maintenance I was performed the last time the

engine oil was changed.

• It has been 10 months or more since the Change

Engine Oil Soon message has displayed or since the last service.

Maintenance I • Change engine oil and filter. See Engine Oil on

page 6-15. An Emission Control Service.

• Engine coolant level check. See Engine Coolant on

page 6-29.

• Windshield washer fluid level check. See Windshield

Washer Fluid on page 6-39.

• Tire inflation check. See Inflation - Tire Pressure on

page 6-68.

• Tire wear inspection. See Tire Inspection and

Rotation on page 6-75.

• Rotate tires. See Tire Inspection and Rotation on

page 6-75.

• Fluids visual leak check (or every 12 months,

whichever occurs first). A leak in any system must be repaired and the fluid level checked.

• Engine air cleaner filter inspection (vehicles driven

in dusty conditions only). See Engine Air Cleaner/Filter on page 6-20.

• Brake system inspection (or every 12 months,

whichever occurs first).

7-4

Maintenance II • Perform all services described in Maintenance I. • Steering and suspension inspection. Visual

inspection for damaged, loose, or missing parts or signs of wear.

• Lubricate the front suspension, kingpin bushings, steering linkage, and rear driveline center splines.

• Engine cooling system inspection. Visual inspection

of hoses, pipes, fittings, and clamps and replacement, if needed.

• Windshield wiper blade inspection for wear,

cracking, or contamination and windshield and wiper blade cleaning, if contaminated. See Windshield and Wiper Blades on page 6-106. Worn or damaged wiper blade replacement. See Windshield Wiper Blade Replacement on page 6-59.

• Body hinges and latches, key lock cylinders, folding

seat hardware, and rear compartment hinges, linkage, and handle pivot points lubrication. See Recommended Fluids and Lubricants on page 7-12. More frequent lubrication may be required when vehicle is exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth makes them last longer, seal better, and not stick or squeak.

• Restraint system component check. See Checking

the Restraint Systems on page 2-80.

• Automatic transmission fluid level check and adding fluid, if needed. See Automatic Transmission Fluid (4-Speed Transmission) on page 6-21 or Automatic Transmission Fluid (6-Speed Transmission) on page 6-24.

• All-wheel drive vehicles: Transfer case fluid level

check and adding fluid, if needed.

7-5

• Engine air cleaner filter inspection. See Engine Air

Cleaner/Filter on page 6-20.

• Vehicles with diesel engine or GVWR above 4 536 kg (10,000 lbs) only: Shields inspection for damage or looseness. Adjust or replace as required. This is a Noise Emission Control Service. Applicable to vehicles sold in the United States and recommended for vehicles sold in Canada.

Additional Required Services At the First 160 km/100 Miles, 1 600 km/1,000 Miles, and 10 000 km/ 6,000 Miles • For vehicles with dual wheels: Check dual wheel

nut torque. For proper torque, see Capacities and Specifications on page 6-116.

At Each Fuel Stop • Engine oil level check. See Engine Oil on

page 6-15.

• Engine coolant level check. See Engine Coolant on

page 6-29.

• Windshield washer fluid level check. See Windshield

Washer Fluid on page 6-39.

Once a Month • Tire inflation check. See Inflation - Tire Pressure on

page 6-68.

• Tire wear inspection. See Tire Inspection and

Rotation on page 6-75.

Once a Year • Starter switch check. See Owner Checks and

Services on page 7-10.

• Parking brake and automatic transmission P (Park)

mechanism check. See Owner Checks and Services on page 7-10.

• Automatic transmission shiftlock control system

check. See Owner Checks and Services on page 7-10.

• Ignition transmission lock check. See Owner

Checks and Services on page 7-10.

• Engine cooling system and pressure cap pressure

check. Radiator and air conditioning condenser outside cleaning. See Cooling System on page 6-28.

7-6

• Exhaust system and nearby heat shields inspection

for loose or damaged components.

• Throttle system inspection for interference, binding

or for damaged or missing parts. Replace parts as needed. Replace any components that have high effort or excessive wear. Do not lubricate accelerator or cruise control cables.

First Engine Oil Change After Every 40 000 km/25,000 Miles • Fuel system inspection for damage or leaks. First Engine Oil Change After Every 80 000 km/50,000 Miles • Engine air cleaner filter replacement. See Engine

Air Cleaner/Filter on page 6-20.

• Automatic transmission fluid change (severe service) for vehicles mainly driven in heavy city traffic in hot weather, in hilly or mountainous terrain, when frequently towing a trailer, or used for taxi, police, or delivery service. See Automatic Transmission Fluid (4-Speed Transmission) on page 6-21 or Automatic Transmission Fluid (6-Speed Transmission) on page 6-24.

• All-wheel drive only: Transfer case fluid change (severe service) for vehicles mainly driven when frequently towing a trailer, or used for taxi, police, or delivery service. Check vent hose at transfer case for kinks and proper installation. Check to be sure vent hose is unobstructed, clear, and free of debris. During any maintenance, if a power washer is used to clean mud and dirt from the underbody, care should be taken to not directly spray the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced.

• Evaporative control system inspection. Check all

fuel and vapor lines and hoses for proper hook-up, routing, and condition. Check that the purge valve, if the vehicle has one, works properly. Replace as needed. An Emission Control Service. The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle’s useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded.

7-7

First Engine Oil Change After Every 240 000 km/150,000 Miles • Engine cooling system drain, flush, and refill, cooling system and cap pressure check, and cleaning of outside of radiator and air conditioning condenser (or every 5 years, whichever occurs first). See Engine Coolant on page 6-29. An Emission Control Service.

• Engine accessory drive belt inspection for fraying,

excessive cracks, or obvious damage and replacement, if needed. An Emission Control Service.

First Engine Oil Change After Every 160 000 km/100,000 Miles • Automatic transmission fluid change (normal service). See Automatic Transmission Fluid (4-Speed Transmission) on page 6-21 or Automatic Transmission Fluid (6-Speed Transmission) on page 6-24.

• All-wheel drive only: Transfer case fluid change

(normal service). Check vent hose at transfer case for kinks and proper installation. Check to be sure vent hose is unobstructed, clear, and free of debris. During any maintenance, if a power washer is used to clean mud and dirt from the underbody, care should be taken to not directly spray the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced.

• Spark plug replacement and spark plug wires

inspection. An Emission Control Service.

7-8

Scheduled Maintenance

Service

Maintenance I Maintenance II

• • • • • • • • •

Change engine oil and filter. Reset oil life system. Engine coolant level check. Windshield washer fluid level check. Tire inflation pressures check. Tire wear inspection. Rotate tires. Fluids visual leak check. Engine air cleaner filter inspection (vehicles driven in dusty conditions only). Brake system inspection. Chassis components lubrication. Steering and suspension inspection. Engine cooling system inspection. Windshield wiper blades inspection. Body components lubrication. Restraint system components check. Automatic transmission fluid level check. All-wheel drive only: Transfer case fluid level check. Engine air cleaner filter inspection (vehicles not driven in dusty conditions). Shields inspection.

• • • • • • • • • • • • • • • • • • •

7-9

Owner Checks and Services Starter Switch Check

Automatic Transmission Shift Lock Control System Check

{ WARNING:

When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.

1. Before starting this check, be sure there is enough

room around the vehicle.

2. Firmly apply both the parking brake and the regular

brake. See Parking Brake on page 3-36. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts.

3. Try to start the engine in each gear. The vehicle should start only in P (Park) or N (Neutral). If the vehicle starts in any other position, contact your dealer/retailer for service.

{ WARNING:

When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured.

1. Before starting this check, be sure there is enough room around the vehicle. It should be parked on a level surface.

2. Firmly apply the parking brake. See Parking Brake

on page 3-36. Be ready to apply the regular brake immediately if the vehicle begins to move.

3. With the engine off, turn the ignition to ON/RUN, but do not start the engine. Without applying the regular brake, try to move the shift lever out of P (Park) with normal effort. If the shift lever moves out of P (Park), contact your dealer/retailer for service.

7-10

Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition to LOCK/OFF in each shift lever position. • The ignition should turn to LOCK/OFF only

when the shift lever is in P (Park).

• The ignition key should come out only in

LOCK/OFF.

Contact your dealer/retailer if service is required. Parking Brake and Automatic Transmission P (Park) Mechanism Check

Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. • To check the parking brake’s holding ability: With the engine running and the transmission in N (Neutral), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only.

• To check the P (Park) mechanism’s holding

ability: With the engine running, shift to P (Park). Then release the parking brake followed by the regular brake.

Contact your dealer/retailer if service is required.

{ WARNING:

When you are doing this check, the vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of the vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move.

7-11

Recommended Fluids and Lubricants This maintenance section applies to vehicles with a gasoline engine. If the vehicle has a diesel engine and/or an Allison Transmission, see the maintenance schedule section in the DURAMAX® Diesel manual. Fluids and lubricants identified below by name, part number, or specification can be obtained from your dealer/retailer.

Usage

Fluid/Lubricant

Engine Oil

Engine Coolant

Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute Certified for Gasoline Engines starburst symbol. To determine the proper viscosity for your vehicle’s engine, see Engine Oil on page 6-15.

50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 6-29.

Usage

Fluid/Lubricant

Hydraulic Brake

System

DOT 3 Hydraulic Brake Fluid (GM Part No. U.S. 12377967, in Canada 89021320).

Windshield

Washer

Optikleen® Washer Solvent.

Parking Brake Cable Guides

Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.

Power Steering

System

Automatic

Transmission

GM Power Steering Fluid (GM Part No. U.S. 89021184, in Canada 89021186). DEXRON®-VI Automatic Transmission Fluid.

Key Lock Cylinders

Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).

Chassis

Lubrication

Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.

7-12

Usage

Fluid/Lubricant

Usage

Fluid/Lubricant

Hood Hinges

Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474).

Front Wheel

Bearings

Front and Rear Axle

Wheel bearing lubricant meeting requirements of NLGI #2, Category GC or GC-LB (GM Part No. U.S. 1051344, in Canada 993037).

SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 89021677, in Canada 89021678) or equivalent meeting GM Specification 9986115.

Weatherstrip Conditioning

Transfer Case DEXRON®-VI Automatic

Transmission Fluid.

Weatherstrip

Squeaks

One-Piece

Propshaft Slip Yoke Spline, Two-Piece Propshaft Slip-in-Tube

Spline

Spline Lubricant, Special Lubricant (GM Part No. U.S. 12345879, in Canada 10953511) or lubricant meeting requirements of GM 9985830.

Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887).

Synthetic Grease with Teflon, Superlube (GM Part No. U.S. 12371287, in Canada 10953437).

7-13

Maintenance Replacement Parts If the vehicle has the DURAMAX Diesel engine, see the DURAMAX Diesel manual for more information. Replacement parts identified below by name, part number, or specification can be obtained by your dealer/retailer.

Part

GM Part Number

ACDelco Part Number

Engine Air Cleaner/Filter Engine Oil Filter

4.3L V6
4.8L V8, 5.3L V8, 6.0L V8

Spark Plugs

4.3L V6
4.8L V8, 5.3L V8, 6.0L V8

Wiper Blades — 22 in (56.0 cm)

15950115

25010792
89017524

12607234
12621258
25949887

A3097C

PF47
PF48

41-993
41-110

—

7-14

Engine Drive Belt Routing

V6 Engines

If your vehicle has the DURAMAX ® Diesel engine, see the DURAMAX ® Diesel manual for more information.

V8 Engines

7-15

Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts.

Date

Odometer Reading

Serviced By

Services Performed

Maintenance Record

7-16

Date

Odometer Reading

Serviced By

Services Performed

Maintenance Record (cont’d)

7-17

Date

Odometer Reading

Serviced By

Services Performed

Maintenance Record (cont’d)

7-18

Section 8

Customer Assistance Information

Customer Assistance and Information ...............8-2
Customer Satisfaction Procedure ......................8-2
Online Owner Center ......................................8-5
Customer Assistance for

Text Telephone (TTY) Users .........................8-6
Customer Assistance Offices ............................8-6
GM Mobility Reimbursement Program ................8-7
Roadside Assistance Program ..........................8-8
Scheduling Service Appointments ....................8-10
Courtesy Transportation Program ....................8-11
Collision Damage Repair ................................8-13

Reporting Safety Defects ................................8-16

Reporting Safety Defects to the

United States Government ..........................8-16

Reporting Safety Defects to the

Canadian Government ................................8-16
Reporting Safety Defects to General Motors .....8-16
Service Publications Ordering Information .........8-17
Vehicle Data Recording and Privacy ................8-18
Event Data Recorders ...................................8-18
OnStar® ......................................................8-19
Navigation System ........................................8-20
Radio Frequency Identification (RFID) ..............8-20
Radio Frequency Statement ...........................8-20

8-1

Customer Assistance and Information

Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by the dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:

STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealership or the general manager.

STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, in the U.S., call the Chevrolet Customer Assistance Center at 1-800-222-1020. In Canada, call General Motors of Canada Customer Communication Centre at 1-800-263-3777 (English), or 1-800-263-7854 (French).

We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance Representative: • Vehicle Identification Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.

• Dealership name and location. • Vehicle delivery date and present mileage. When contacting Chevrolet, remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest following Step One first.

8-2

STEP THREE — U.S. Owners: Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line Program to enforce your rights.

The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.

You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address:

BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto

This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.

8-3

STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps 1 and 2, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in about 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.

For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or write to:

The Mediation/Arbitration Program c/o Customer Communication Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7

Your inquiry should be accompanied by the Vehicle Identification Number (VIN).

8-4

Online Owner Center Online Owner Center (U.S.) — www.gmownercenter.com/chevrolet Information and services customized for your specific vehicle — all in one convenient place. • Digital owner manual, warranty information,

and more

• Online service and maintenance records • Find Chevrolet dealers for service nationwide • Exclusive privileges and offers • Recall notices for your specific vehicle • OnStar® and GM Cardmember Services Earnings

summaries

Other Helpful Links: Chevrolet — www.chevrolet.com Chevrolet Merchandise — www.chevymall.com Help Center — www.chevrolet.com/helpcenter • FAQ • Contact Us

My GM Canada (Canada) — www.gm.ca My GM Canada is a password-protected section of www.gm.ca where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease. Here are a few of the valuable tools and services you will have access to: • My Showroom: Find and save information on

vehicles and current offers in your area.

• My Dealers/Retailers: Save details such as address

and phone number for each of your preferred GM dealers/retailers.

• My Driveway: Access quick links to parts and

service estimates, check trade-in values, or schedule a service appointment by adding the vehicles you own to your driveway profile.

• My Preferences: Manage your profile and use tools

and forms with greater ease.

To sign up, visit the My GM Canada section within www.gm.ca.

8-5

Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center. Any TTY user in the U.S. can communicate with Chevrolet by dialing: 1-800-833-CHEV (2438). (TTY users in Canada can dial 1-800-263-3830.)

Customer Assistance Offices Chevrolet encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Chevrolet, the letter should be addressed to: United States — Customer Assistance

Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170
Detroit, MI 48232-5170

Chevrolet.com 1-800-222-1020
1-800-833-2438 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-CHEV-USA (243-8872)

From Puerto Rico:

1-800-496-9992 (English) 1-800-496-9993 (Spanish)

From U.S. Virgin Islands:

1-800-496-9994

Canada — Customer Assistance

General Motors of Canada Limited Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
gmcanada.com 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800

8-6

Overseas — Customer Assistance Please contact the local General Motors Business Unit. Mexico, Central America and