2009 Chevrolet Express Owners Manual

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(e) Make sure the safety belt reminder light and safety belt assemblies are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also see Checking the Restraint Systems on page 1-75. (f) Lubricate all key lock cylinders, hood hinges, hood prop rod pivot, hood latch assembly, secondary latch, pivots, spring anchor, release pawl, rear compartment hinges, latches, locks, fuel door hinge, and any moving seat hardware. More frequent lubrication may be required when exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth will make them last longer, seal better, and not stick or squeak. 6-9 (g) Vehicles with Gross Vehicle Weight Rating (GVWR) above 10,000 lbs (4 536 kg) only: Inspect shields for damage or looseness. Adjust or replace as required. This is a Noise Emission Control Service. Applicable to vehicles sold in the United States and recommended for vehicles sold in Canada. (h) Change automatic transmission ﬂuid and ﬁlter if the vehicle is mainly driven under one or more of these conditions: − In heavy city traffic where the outside temperature regularly reaches 90°F (32°C) or higher. − In hilly or mountainous terrain. − When doing frequent trailer towing. − Uses such as found in taxi, police, or delivery service. (i) Drain, ﬂush, and reﬁll cooling system. This service can be complex; you should have your dealer/retailer perform this service. See Engine Coolant on page 5-25 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap, and ﬁller neck. Pressure test the cooling system and pressure cap. (j) A ﬂuid loss in any vehicle system could indicate a problem. Have the system inspected and repaired and the ﬂuid level checked. Add ﬂuid if needed. (k) Inspect system. Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. Check that the purge valve works properly, if equipped. Replace as needed. (l) If driving regularly under dusty conditions, inspect the ﬁlter at each engine oil change. (m) Check system for interference or binding and for damaged or missing parts. Replace parts as needed. Replace any components that have high effort or excessive wear. Do not lubricate accelerator or cruise control cables. (n) Visually inspect belt for fraying, excessive cracks, or obvious damage. Replace belt if necessary. (o) Check vent hose at transfer case for kinks and proper installation. Check to be sure vent hose is unobstructed, clear, and free of debris. During any maintenance, if a power washer is used to clean mud and dirt from the underbody, care should be taken to not directly spray the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case ﬂuid. Contaminated ﬂuid will decrease the life of the transfer case and should be replaced. (p) Severe Service: Change transfer case ﬂuid if the vehicle is mainly used for trailer towing or driven in city traffic, wet environment, or high ambient temperatures. 6-10 Owner Checks and Services These owner checks and services should be performed at the intervals speciﬁed to help ensure vehicle safety, dependability, and emission control performance. Your dealer/retailer can assist with these checks and services. Be sure any necessary repairs are completed at once. Whenever any ﬂuids or lubricants are added to the vehicle, make sure they are the proper ones, as shown in Recommended Fluids and Lubricants on page 6-15. At the First 100, 1,000 and 6,000 Miles (160, 1 600 and 10 000 km) For vehicles with dual wheels, check dual wheel nut torque. For proper torque, see Capacities and Speciﬁcations on page 5-114. It is important to check the engine oil At Each Fuel Fill It is important to perform these underhood checks at each fuel ﬁll. Engine Oil Level Check Notice: regularly and keep it at the proper level. Failure to keep the engine oil at the proper level can cause damage to the engine not covered by the vehicle warranty. Check the engine oil level and add the proper oil if necessary. See Engine Oil on page 5-15. Engine Coolant Level Check Check the engine coolant level and add DEX-COOL® coolant mixture if necessary. See Engine Coolant on page 5-25. Windshield Washer Fluid Level Check Check the windshield washer ﬂuid level in the windshield washer ﬂuid reservoir and add the proper ﬂuid if necessary. 6-11 At Least Once a Month Tire Inﬂation Check Inspect the vehicle’s tires and make sure they are inﬂated to the correct pressures. Do not forget to check the spare tire. See Inﬂation - Tire Pressure on page 5-64. Check to make sure the spare tire is stored securely. See Changing a Flat Tire on page 5-82. Tire Wear Inspection Tire rotation may be required for high mileage highway drivers prior to the Engine Oil Life System service notiﬁcation. Check the tires for wear and, if necessary, rotate the tires. See Tire Inspection and Rotation on page 5-71. At Least Once a Year Starter Switch Check { CAUTION: When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured. 1. Before starting this check, be sure there is enough room around the vehicle. 2. Firmly apply both the parking brake and the regular brake. See Parking Brake on page 2-28. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts. 3. Try to start the engine in each gear. The vehicle should start only in P (Park) or N (Neutral). If the vehicle starts in any other position, contact your dealer/retailer for service. 6-12 Automatic Transmission Shift Lock Control System Check { CAUTION: When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured. 1. Before starting this check, be sure there is enough room around the vehicle. It should be parked on a level surface. 2. Firmly apply the parking brake. See Parking Brake on page 2-28. Be ready to apply the regular brake immediately if the vehicle begins to move. 3. With the engine off, turn the ignition to ON/RUN, but do not start the engine. Without applying the regular brake, try to move the shift lever out of P (Park) with normal effort. If the shift lever moves out of P (Park), contact your dealer/retailer for service. Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition to LOCK/OFF in each shift lever position. • The ignition should turn to LOCK/OFF only when the shift lever is in P (Park). • The ignition key should come out only in LOCK/OFF. Contact your dealer/retailer if service is required. 6-13 Parking Brake and Automatic Transmission P (Park) Mechanism Check { CAUTION: When you are doing this check, the vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of the vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move. Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. • To check the parking brake’s holding ability: With the engine running and the transmission in N (Neutral), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only. • To check the P (Park) mechanism’s holding ability: With the engine running, shift to P (Park). Then release the parking brake followed by the regular brake. Contact your dealer/retailer if service is required. Underbody Flushing Service At least every spring, use plain water to ﬂush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect. 6-14 Recommended Fluids and Lubricants This maintenance section applies to vehicles with a gasoline engine. If your vehicle has a diesel engine, see the maintenance schedule section in the DURAMAX® Diesel manual. Fluids and lubricants identiﬁed below by name, part number, or speciﬁcation can be obtained from your dealer/retailer. Usage Fluid/Lubricant Engine Oil Engine Coolant Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute Certiﬁed for Gasoline Engines starburst symbol. To determine the proper viscosity for your vehicle’s engine, see Engine Oil on page 5-15. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 5-25. Usage Fluid/Lubricant Hydraulic Brake System DOT 3 Hydraulic Brake Fluid (GM Part No. U.S. 12377967, in Canada 89021320). Windshield Washer Optikleen® Washer Solvent. Parking Brake Cable Guides Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Power Steering System Automatic Transmission GM Power Steering Fluid (GM Part No. U.S. 89021184, in Canada 89021186). DEXRON®-VI Automatic Transmission Fluid. Key Lock Cylinders Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). 6-15 Usage Fluid/Lubricant Usage Fluid/Lubricant One-Piece Propshaft Slip Yoke Spline, Two-Piece Propshaft Slip-in-Tube Spline Spline Lubricant, Special Lubricant (GM Part No. U.S. 12345879, in Canada 10953511) or lubricant meeting requirements of GM 9985830. Hood Hinges Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Weatherstrip Conditioning Weatherstrip Squeaks Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887). Synthetic Grease with Teﬂon, Superlube (GM Part No. U.S. 12371287, in Canada 10953437). Chassis Lubrication Front Wheel Bearings Front and Rear Axle Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Wheel bearing lubricant meeting requirements of NLGI #2, Category GC or GC-LB (GM Part No. U.S. 1051344, in Canada 993037). SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 89021677, in Canada 89021678) or equivalent meeting GM Speciﬁcation 9986115. Transfer Case DEXRON®-VI Automatic Transmission Fluid. 6-16 Maintenance Replacement Parts If the vehicle has the DURAMAX Diesel engine, see the DURAMAX Diesel manual for more information. Replacement parts identiﬁed below by name, part number, or speciﬁcation can be obtained by your dealer/retailer. Part GM Part Number ACDelco Part Number Engine Air Cleaner/Filter Engine Oil Filter 4.3L V6 4.8L V8, 5.3L V8, 6.0L V8 Spark Plugs 4.3L V6 4.8L V8, 5.3L V8, 6.0L V8 Wiper Blades — 22 in (56.0 cm) 15950115 A3097C 25010792 89017524 12607234 12609877 25949887 PF47 PF48 41-993 41-985 — 6-17 Engine Drive Belt Routing V6 Engines If your vehicle has the DURAMAX ® Diesel engine, see the DURAMAX ® Diesel manual for more information. V8 Engines 6-18 Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. See Maintenance Requirements on page 6-2. Any additional information from Owner Checks and Services on page 6-11 can be added on the following record pages. You should retain all maintenance receipts. Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed Maintenance Record 6-19 Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed Maintenance Record (cont’d) 6-20 Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed Maintenance Record (cont’d) 6-21 Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed Maintenance Record (cont’d) 6-22 Section 7 Customer Assistance Information Customer Assistance and Information ...............7-2 Customer Satisfaction Procedure ......................7-2 Online Owner Center ......................................7-5 Customer Assistance for Text Telephone (TTY) Users .........................7-6 Customer Assistance Offices ............................7-6 GM Mobility Reimbursement Program ................7-7 Roadside Assistance Program ..........................7-8 Scheduling Service Appointments ....................7-10 Courtesy Transportation .................................7-10 Collision Damage Repair ................................7-12 Reporting Safety Defects ................................7-15 Reporting Safety Defects to the United States Government ..........................7-15 Reporting Safety Defects to the Canadian Government ................................7-15 Reporting Safety Defects to General Motors .........................................7-15 Service Publications Ordering Information .........7-16 Vehicle Data Recording and Privacy ................7-17 Event Data Recorders ...................................7-18 OnStar® ......................................................7-19 Navigation System ........................................7-19 Radio Frequency Identiﬁcation (RFID) ...................................7-19 7-1 Customer Assistance and Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by the dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealership or the general manager. STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, in the U.S., call the Chevrolet Customer Assistance Center at 1-800-222-1020. In Canada, call General Motors of Canada Customer Communication Centre at 1-800-263-3777 (English), or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance Representative: • Vehicle Identiﬁcation Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield. • Dealership name and location. • Vehicle delivery date and present mileage. When contacting Chevrolet, remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest following Step One ﬁrst. 7-2 STEP THREE — U.S. Owners: Both General Motors and your dealer are committed to making sure you are completely satisﬁed with your new vehicle. However, if you continue to remain unsatisﬁed after following the procedure outlined in Steps One and Two, you can ﬁle with the Better Business Bureau (BBB) Auto Line Program to enforce your rights. The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to ﬁling a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1838 Telephone: 1-800-955-5100 dr.bbb.org/goauto This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program. 7-3 STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps 1 and 2, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/ Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you ﬁle your complaint to the ﬁnal decision, should be completed in about 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge. For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Communication Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or write to: The Mediation/Arbitration Program c/o Customer Communication Centre General Motors of Canada Limited Mail Code: CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Your inquiry should be accompanied by the Vehicle Identiﬁcation Number (VIN). 7-4 Online Owner Center Online Owner Center (U.S.) — www.gmownercenter.com/chevrolet Information and services customized for your speciﬁc vehicle — all in one convenient place. • Digital owner manual, warranty information, and more • Online service and maintenance records • Find Chevrolet dealers for service nationwide • Exclusive privileges and offers • Recall notices for your speciﬁc vehicle • OnStar® and GM Cardmember Services Earnings summaries Other Helpful Links: Chevrolet — www.chevrolet.com Chevrolet Merchandise — www.chevymall.com Help Center — www.chevrolet.com/helpcenter • FAQ • Contact Us My GM Canada (Canada) — www.gm.ca My GM Canada is a password-protected section of www.gm.ca where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease. Here are a few of the valuable tools and services you will have access to: • My Showroom: Find and save information on vehicles and current offers in your area. • My Dealers/Retailers: Save details such as address and phone number for each of your preferred GM dealers/retailers. • My Driveway: Access quick links to parts and service estimates, check trade-in values, or schedule a service appointment by adding the vehicles you own to your driveway proﬁle. • My Preferences: Manage your proﬁle and use tools and forms with greater ease. To sign up, visit the My GM Canada section within www.gm.ca. 7-5 Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center. Any TTY user in the U.S. can communicate with Chevrolet by dialing: 1-800-833-CHEV (2438). (TTY users in Canada can dial 1-800-263-3830.) Customer Assistance Offices Chevrolet encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Chevrolet, the letter should be addressed to: United States — Customer Assistance Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170 Detroit, MI 48232-5170 Chevrolet.com 1-800-222-1020 1-800-833-2438 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-CHEV-USA (243-8872) From Puerto Rico: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) From U.S. Virgin Islands: 1-800-496-9994 Canada — Customer Assistance General Motors of Canada Limited Customer Communication Centre, CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 gmcanada.com 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 7-6 Overseas — Customer Assistance Please contact the local General Motors Business Unit. Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) — Customer Assistance General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma # 2740 Col. Lomas de Bezares C.P. 11910, Mexico, D.F. 01-800-508-0000 Long Distance: 011-52-53 29 0 800 GM Mobility Reimbursement Program This program, available to qualiﬁed applicants, can reimburse you up to $1,000 of the cost of eligible aftermarket adaptive equipment required for your vehicle, such as hand controls or a wheelchair/scooter lift. The offer is available for a very limited period of time from the date of vehicle purchase/lease. For more details, or to determine your vehicle’s eligibility, visit gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. General Motors of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830. 7-7 Coverage Services are provided up to 5 years/ 100,000 miles (160 000 km), whichever comes ﬁrst. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. Roadside Assistance is not a part of the New Vehicle Limited Warranty. Chevrolet and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notiﬁcation. Chevrolet and General Motors of Canada Limited reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times. Roadside Assistance Program For U.S. purchased vehicles, call 1-800-CHEV-USA (1-800-243-8872); (Text telephone (TTY): 1-888-889-2438). For Canadian purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year. Calling for Assistance When calling Roadside Assistance, have the following information ready: • Your name, home address, and home telephone number • Telephone number of your location • Location of the vehicle • Model, year, color, and license plate number of the vehicle • Odometer reading, Vehicle Identiﬁcation Number (VIN), and delivery date of the vehicle • Description of the problem 7-8 Services Provided • Emergency Fuel Delivery: Delivery of enough fuel for the vehicle to get to the nearest service station. • Lock-Out Service: Service is provided to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar®. For security reasons, the driver must present identiﬁcation before this service is given. • Emergency Tow From a Public Road or Highway: Tow to the nearest Chevrolet dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in the sand, mud, or snow. • Flat Tire Change: Service is provided to change a ﬂat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inﬂated. It is the owner’s responsibility for the repair or replacement of the tire if it is not covered by the warranty. • Battery Jump Start: Service is provided to jump start a dead battery. • Trip Interruption Beneﬁts and Assistance: If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the 5 years/ 100,000 miles (160 000 km) Powertrain warranty period. Items considered are hotel, meals, and rental car. Services Not Included in Roadside Assistance • Impound towing caused by violation of any laws. • Legal ﬁnes. • Mounting, dismounting or changing of snow tires, chains, or other traction devices. • Towing or services for vehicles driven on a non-public road or highway. Services Speciﬁc to Canadian Purchased Vehicles • Fuel delivery: Reimbursement is approximately $5 Canadian. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. • Lock-Out Service: Vehicle registration is required. • Trip Routing Service: Detailed maps of North America are provided when requested either with the most direct route or the most scenic route. There is a limit of six requests per year. Additional travel information is also available. Allow three weeks for delivery. 7-9 • Trip Interruption Beneﬁts and Assistance: Must be over 250 kilometres from where your trip was started to qualify. General Motors of Canada Limited requires pre-authorization, original detailed receipts, and a copy of the repair orders. Once authorization has been received, the Roadside Assistance advisor will help you make arrangements and explain how to receive payment. • Alternative Service: If assistance cannot be provided right away, the Roadside Assistance advisor may give you permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility. Scheduling Service Appointments When your vehicle requires warranty service, contact your dealer/retailer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer/retailer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership/retailer, let them know this, and ask for instructions. If the dealer/retailer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for the same day repair. Courtesy Transportation To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper to Bumper (Base Warranty Coverage period in Canada) and extended powertrain, and hybrid speciﬁc warranty in both the U.S. and Canada. Several courtesy transportation options are available to assist in reducing your inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information. 7-10 Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following: Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation. Dealers may provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round trip shuttle service within reasonable time and distance parameters of the dealer’s area. Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, and public transportation is used instead of the dealer’s shuttle service, the expense must be supported by original receipts and can only be up to the maximum amount allowed by GM for shuttle service. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reﬂect actual costs and be supported by original receipts. See your dealer for information regarding the allowance amounts for reimbursement of fuel or other transportation costs. Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if your vehicle is kept for an overnight warranty repair. Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/ provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. It may not be possible to provide a like-vehicle as a courtesy rental. Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for speciﬁc information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. General Motors reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion. 7-11 Collision Damage Repair If your vehicle is involved in a collision and it is damaged, have the damage repaired by a qualiﬁed technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish your vehicle’s resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which your vehicle was originally built. Genuine GM Collision parts are your best choice to ensure that your vehicle’s designed appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain your GM New Vehicle Warranty. Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part, may be an acceptable choice to maintain your vehicle’s originally designed appearance and safety performance, however, the history of these parts is not known. Such parts are not covered by your GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for your vehicle. As a result, these parts may ﬁt poorly, exhibit premature durability/corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by your GM New Vehicle Limited Warranty, and any vehicle failure related to such parts are not covered by that warranty. Repair Facility We recommend that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer/retailer may have a collision repair center with GM-trained technicians and state of the art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment. 7-12 Insuring Your Vehicle Protect your investment in your GM vehicle with comprehensive and collision insurance coverage. There are signiﬁcant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide reduced protection to your GM vehicle by limiting compensation for damage repairs by using aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you assure your vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier. If your vehicle is leased, the leasing company may require you to have insurance that assures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read your lease carefully, as you may be charged at the end of your lease for poor quality repairs. If a Crash Occurs Here is what to do if you are involved in a crash. • Check to make sure that you are all right. If you are uninjured, make sure that no one else in your vehicle, or the other vehicle, is injured. • If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move your vehicle only if its position puts you in danger or you are instructed to move it by a police officer. • Give only the necessary and requested information to police and other parties involved in the crash. Do not discuss your personal condition, mental frame of mind, or anything unrelated to the crash. This will help guard against post-crash legal action. • If you need roadside assistance, call GM Roadside Assistance. See Roadside Assistance Program on page 7-8 for more information. • If your vehicle cannot be driven, know where the towing service will be taking it. Get a card from the tow truck operator or write down the driver’s name, the service’s name, and the phone number. • Remove any valuables from your vehicle before it is towed away. Make sure this includes your insurance information and registration if you keep these items in your vehicle. 7-13 • Gather the important information you will need from the other driver. Things like name, address, phone number, driver’s license number, vehicle license plate, vehicle make, model and model year, Vehicle Identiﬁcation Number (VIN), insurance company and policy number, and a general description of the damage to the other vehicle. • If possible, call your insurance company from the scene of the crash. They will walk you through the information they will need. If they ask for a police report, phone or go to the police department headquarters the next day and you can get a copy of the report for a nominal fee. In some states/provinces with “no fault” insurance laws, a report may not be necessary. This is especially true if there are no injuries and both vehicles are driveable. • Choose a reputable collision repair facility for your vehicle. Whether you select a dealer/retailer or a private collision repair facility to ﬁx the damage, make sure you are comfortable with them. Remember, you will have to feel comfortable with their work for a long time. • Once you have an estimate, read it carefully and make sure you understand what work will be performed on your vehicle. If you have a question, ask for an explanation. Reputable shops welcome this opportunity. Managing the Vehicle Damage Repair Process In the event that your vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take your vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by your GM vehicle warranty. Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with your repair professional, and insist on Genuine GM parts. Remember if your vehicle is leased you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost. If another party’s insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company’s collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as cost stays within reasonable limits. 7-14 Reporting Safety Defects Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it ﬁnds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer/retailer, or General Motors. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to safercar.gov; or write to: Administrator, NHTSA 1200 New Jersey Avenue, S.E. Washington D.C., 20590 You can also obtain other information about motor vehicle safety from safercar.gov. Reporting Safety Defects to the Canadian Government If you live in Canada, and you believe that your vehicle has a safety defect, notify Transport Canada immediately, in addition to notifying General Motors of Canada Limited. Call them at 1-800-333-0510 or write to: Transport Canada Road Safety Branch 2780 Sheffield Road Ottawa, Ontario K1B 3V9 Reporting Safety Defects to General Motors In addition to notifying NHTSA (or Transport Canada) in a situation like this, please notify General Motors. Call 1-800-222-1020, or write: Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170 Detroit, MI 48232-5170 In Canada, call 1-800-263-3777 (English) or 1-800-263-7854 (French), or write: General Motors of Canada Limited Customer Communication Centre, CA1-163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 7-15 Service Publications Ordering Information Service Manuals Service Manuals have the diagnosis and repair information on engines, transmission, axle suspension, brakes, electrical, steering, body, etc. Service Bulletins Service Bulletins give additional technical service information needed to knowledgeably service General Motors cars and trucks. Each bulletin contains instructions to assist in the diagnosis and service of your vehicle. Owner Information Owner publications are written speciﬁcally for owners and intended to provide basic operational information about the vehicle. The owner manual includes the Maintenance Schedule for all models. In-Portfolio: Includes a Portfolio, Owner Manual, and Warranty Booklet. RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee Without Portfolio: Owner Manual only. RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee Current and Past Model Order Forms Technical Service Bulletins and Manuals are available for current and past model GM vehicles. To request an order form, specify year and model name of the vehicle. 7-16 ORDER TOLL FREE: 1-800-551-4123 Monday-Friday 8:00 AM - 6:00 PM Eastern Time For Credit Card Orders Only (VISA-MasterCard-Discover), visit Helm, Inc. on the World Wide Web at: helminc.com Or you can write to: Helm, Incorporated P.O. Box 07130 Detroit, MI 48207 Prices are subject to change without notice and without incurring obligation. Allow ample time for delivery. Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents are to make checks payable in U.S. funds. Vehicle Data Recording and Privacy Your GM vehicle has a number of sophisticated computers that record information about the vehicle’s performance and how it is driven. For example, your vehicle uses computer modules to monitor and control engine and transmission performance, to monitor the conditions for airbag deployment and deploy airbags in a crash and, if so equipped, to provide antilock braking to help the driver control the vehicle. These modules may store data to help your dealer/retailer technician service your vehicle. Some modules may also store data about how you operate the vehicle, such as rate of fuel consumption or average speed. These modules may also retain the owner’s personal preferences, such as radio pre-sets, seat positions, and temperature settings. 7-17 Event Data Recorders This vehicle has an Event Data Recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an airbag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle’s systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as: • How various systems in your vehicle were operating • Whether or not the driver and passenger safety belts were buckled/fastened • How far, if at all, the driver was pressing the accelerator and/or brake pedal • How fast the vehicle was traveling This data can help provide a better understanding of the circumstances in which crashes and injuries occur. Important: EDR data is recorded by your vehicle only if a non-trivial crash situation occurs; no data is recorded by the EDR under normal driving conditions and no personal data (e.g., name, gender, age, and crash location) is recorded. However, other parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation. To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have the special equipment, can read the information if they have access to the vehicle or the EDR. GM will not access this data or share it with others except: with the consent of the vehicle owner or, if the vehicle is leased, with the consent of the lessee; in response to an official request of police or similar government office; as part of GM’s defense of litigation through the discovery process; or, as required by law. Data that GM collects or receives may also be used for GM research needs or may be made available to others for research purposes, where a need is shown and the data is not tied to a speciﬁc vehicle or vehicle owner. 7-18 OnStar® If your vehicle has OnStar and you subscribe to the OnStar services, please refer to the OnStar Terms and Conditions for information on data collection and use. Navigation System If your vehicle has a navigation system, use of the system may result in the storage of destinations, addresses, telephone numbers, and other trip information. Refer to the navigation system operating manual for information on stored data and for deletion instructions. Radio Frequency Identiﬁcation (RFID) RFID technology is used in some vehicles for functions such as tire pressure monitoring and ignition system security, as well as in connection with conveniences such as key fobs for remote door locking/unlocking and starting, and in-vehicle transmitters for garage door openers. RFID technology in GM vehicles does not use or record personal information or link with any other GM system containing personal information. 7-19 ✍ NOTES 7-20 A Accessories and Modiﬁcations ............................ 5-3 Accessory Power Outlets ................................. 3-17 Adding Equipment to Your Airbag-Equipped Vehicle ....................................................... 1-74 Additives, Fuel ................................................. 5-7 Add-On Electrical Equipment ........................... 5-107 Air Cleaner/Filter, Engine ................................. 5-20 Air Conditioning .............................................. 3-18 Airbag Off Light ..................................................... 3-28 Passenger Status Indicator ........................... 3-29 Readiness Light .......................................... 3-27 Airbag System ................................................ 1-56 Adding Equipment to Your Airbag-Equipped Vehicle ................................................... 1-74 Airbag Off Switch ........................................ 1-65 How Does an Airbag Restrain? ...................... 1-63 Passenger Sensing System ........................... 1-68 Servicing Your Airbag-Equipped Vehicle .......... 1-73 What Makes an Airbag Inﬂate? ...................... 1-63 What Will You See After an Airbag Inﬂates? .... 1-64 When Should an Airbag Inﬂate? .................... 1-61 Where Are the Airbags? ............................... 1-58 All-Wheel Drive ............................................... 5-45 All-Wheel-Drive (AWD) System ........................... 4-8 Antenna, Fixed Mast ....................................... 3-84 Antilock Brake System (ABS) ............................. 4-5 Antilock Brake, System Warning Light ................ 3-32 Appearance Care Aluminum Wheels ...................................... 5-104 Care of Safety Belts ................................... 5-102 Chemical Paint Spotting .............................. 5-106 Cleaning Exterior Lamps/Lenses .................. 5-103 Fabric/Carpet ............................................ 5-100 Finish Care ............................................... 5-103 Finish Damage .......................................... 5-105 Instrument Panel, Vinyl, and Other Plastic Surfaces ..................................... 5-101 Interior Cleaning .......................................... 5-99 Sheet Metal Damage .................................. 5-105 Tires ........................................................ 5-105 Underbody Maintenance ............................. 5-106 Washing Your Vehicle ................................. 5-102 Weatherstrips ............................................ 5-102 Windshield and Wiper Blades ...................... 5-104 Appointments, Scheduling Service ..................... 7-10 Ashtray ......................................................... 3-18 Audio System ................................................. 3-64 Audio Steering Wheel Controls ...................... 3-83 Fixed Mast Antenna ..................................... 3-84 Radio Reception .......................................... 3-84 Setting the Clock ......................................... 3-65 Theft-Deterrent Feature ................................ 3-82 Audio System(s) ............................................. 3-67 Automatic Door Lock ......................................... 2-8 Automatic Door Unlock ...................................... 2-8 Automatic Headlamp System ............................ 3-14 Automatic Transmission Fluid .......................................................... 5-21 Operation ................................................... 2-24 Battery .......................................................... 5-40 Electric Power Management .......................... 3-16 Run-Down Protection ................................... 3-17 Brake Emergencies ................................................ 4-5 Brake Fluid .................................................... 5-37 Brakes .......................................................... 5-37 System Warning Light .................................. 3-31 Braking ........................................................... 4-4 Braking in Emergencies ..................................... 4-5 Break-In, New Vehicle ..................................... 2-19 Bulb Replacement Center High-Mounted Stoplamp (CHMSL) ........ 5-52 Daytime Running Lamp (DRL) ....................... 3-14 Front Turn Signal, Sidemarker and Parking Lamps ......................................... 5-51 Halogen Bulbs ............................................ 5-49 Headlamps ................................................. 5-49 Replacement Bulbs ...................................... 5-53 Taillamps .................................................... 5-52 Buying New Tires ........................................... 5-74 Calibration ..................................................... 3-46 California Fuel .................................................. 5-6 California Perchlorate Materials Requirements ....... 5-4 California Proposition 65 Warning ....................... 5-4 Canadian Owners ................................................ ii Capacities and Speciﬁcations .......................... 5-114 Carbon Monoxide ................................... 2-31, 4-16 Care of Safety Belts .............................................. 5-102 Cargo Door Relocking ....................................... 2-7 CD, MP3 ....................................................... 3-78 Center High-Mounted Stoplamp (CHMSL) ........... 5-52 Chains, Tire ................................................... 5-80 Charging System Light .................................... 3-30 Check Engine Lamp .............................................. 3-34 Checking Things Under the Hood ...................... 5-12 Chemical Paint Spotting ................................. 5-106 Child Restraints Child Restraint Systems ............................... 1-35 Infants and Young Children ........................... 1-32 Lower Anchors and Tethers for Children .......... 1-39 Older Children ............................................. 1-29 Securing a Child Restraint in a Rear Seat Position ................................... 1-45 Child Restraints (cont.) Securing a Child Restraint in the Right Front Seat Position .................. 1-48, 1-52 Where to Put the Restraint ........................... 1-37 Cigarette Lighter ............................................. 3-18 Cleaning Aluminum Wheels ...................................... 5-104 Exterior Lamps/Lenses ................................ 5-103 Fabric/Carpet ............................................ 5-100 Finish Care ............................................... 5-103 Instrument Panel, Vinyl, and Other Plastic Surfaces ..................................... 5-101 Interior ....................................................... 5-99 Tires ........................................................ 5-105 Underbody Maintenance ............................. 5-106 Washing Your Vehicle ................................. 5-102 Weatherstrips ............................................ 5-102 Windshield and Wiper Blades ...................... 5-104 Climate Control System ................................... 3-18 Outlet Adjustment ........................................ 3-20 Rear Air Conditioning and Heating System ...... 3-22 Rear Heating System ................................... 3-21 Clock, Setting ................................................. 3-65 Collision Damage Repair .................................. 7-12 Compass ....................................................... 3-46 Control of a Vehicle .......................................... 4-3 Coolant Engine ....................................................... 5-25 Engine Temperature Gage ............................ 3-33 Cooling System .............................................. 5-24 Courtesy Transporation .................................... 7-10 Cruise Control .................................................. 3-9 Cruise Control Light ........................................ 3-39 Customer Information Courtesy Transportation ................................ 7-10 Customer Assistance for Text Telephone (TTY) Users .............................................. 7-6 Customer Assistance Offices ........................... 7-6 Customer Satisfaction Procedure ..................... 7-2 GM Mobility Reimbursement Program ............... 7-7 Online Owner Center ..................................... 7-5 Reporting Safety Defects to General Motors .... 7-15 Reporting Safety Defects to the Canadian Government .............................. 7-15 Reporting Safety Defects to the United States Government ......................... 7-15 Roadside Assistance Program ......................... 7-8 Service Publications Ordering Information ........ 7-16 Defensive Driving ............................................. 4-2 Delayed Locking ............................................... 2-7 DIC Compass ................................................. 3-46 Disc, MP3 ...................................................... 3-78 Doing Your Own Service Work ........................... 5-4 Dome Lamp Override ...................................... 3-15 Dome Lamps ................................................. 3-15 Door 60/40 Swing-Out Side Door ........................... 2-10 Automatic Door Lock ..................................... 2-8 Automatic Door Unlock .................................. 2-8 Cargo Door Relocking .................................... 2-7 Delayed Locking ........................................... 2-7 Locks .......................................................... 2-6 Power Door Locks ......................................... 2-7 Programmable Automatic Door Locks ............... 2-7 Rear Door Security Locks ............................... 2-8 Rear Doors ................................................. 2-12 Sliding Side Door .......................................... 2-9 Driver Information Center (DIC) ......................... 3-41 DIC Operation and Displays .......................... 3-41 DIC Vehicle Customization ............................ 3-57 DIC Warnings and Messages ........................ 3-48 Driving At Night ..................................................... 4-12 Before a Long Trip ...................................... 4-14 Defensive ..................................................... 4-2 Drunken ....................................................... 4-3 Highway Hypnosis ....................................... 4-14 Hill and Mountain Roads .............................. 4-15 In Rain and on Wet Roads ........................... 4-13 Rocking Your Vehicle to Get it Out ................. 4-18 Winter ........................................................ 4-16 Driving for Better Fuel Economy ......................... 4-2 Dual Tire Operation ......................................... 5-65 EDR ............................................................. 7-17 Electrical System Add-On Equipment ..................................... 5-107 Engine Compartment Fuse Block ................. 5-110 Floor Console Fuse Block ........................... 5-108 Fuses and Circuit Breakers ......................... 5-108 Headlamp Wiring ....................................... 5-107 Windshield Wiper Fuses ............................. 5-107 Electronic Immobilizer PASS-Key® III+ ........................................... 2-17 Electronic Immobilizer Operation PASS-Key® III+ ........................................... 2-17 Engine Air Cleaner/Filter ......................................... 5-20 Check and Service Engine Soon Lamp ........... 3-34 Coolant ...................................................... 5-25 Coolant Heater ............................................ 2-23 Coolant Temperature Gage ........................... 3-33 Drive Belt Routing ....................................... 6-18 Engine Compartment Overview ...................... 5-14 Exhaust ..................................................... 2-31 Fan Noise .................................................. 5-34 Fast Idle System ......................................... 2-22 Oil ............................................................. 5-15 Oil Life System ........................................... 5-18 Overheating ................................................ 5-32 Starting ...................................................... 2-20 Entry/Exit Lighting ........................................... 3-16 Event Data Recorders ..................................... 7-18 Extender, Safety Belt ....................................... 1-28 Exterior Lamps ............................................... 3-12 Fast Idle System ............................................ 2-22 Filter Engine Air Cleaner ...................................... 5-20 Finish Damage ............................................. 5-105 Fixed Mast Antenna ........................................ 3-84 Flashers, Hazard Warning .................................. 3-6 Flash-to-Pass ................................................... 3-8 Flat Tire ........................................................ 5-81 Flat Tire, Changing ......................................... 5-82 Flat Tire, Storing ............................................. 5-97 Fluid Automatic Transmission ................................ 5-21 Power Steering ........................................... 5-35 Windshield Washer ...................................... 5-36 Front Axle ...................................................... 5-47 Fuel ............................................................... 5-5 Additives ...................................................... 5-7 California Fuel .............................................. 5-6 Driving for Better Economy ............................. 4-2 E85 (85% Ethanol) ........................................ 5-8 Filling a Portable Fuel Container .................... 5-12 Filling the Tank ........................................... 5-10 Fuels in Foreign Countries .............................. 5-9 Fuel (cont.) Fuses Gage ......................................................... 3-40 Gasoline Octane ........................................... 5-6 Gasoline Speciﬁcations .................................. 5-6 Engine Compartment Fuse Block ................. 5-110 Floor Console Fuse Block ........................... 5-108 Fuses and Circuit Breakers ......................... 5-108 Windshield Wiper ....................................... 5-107 Gage Gasoline Engine Coolant Temperature ......................... 3-33 Fuel .......................................................... 3-40 Oil Pressure ............................................... 3-37 Speedometer .............................................. 3-25 Voltmeter Gage ........................................... 3-31 Octane ........................................................ 5-6 Speciﬁcations ............................................... 5-6 Glass, Enhanced Technology ............................ 2-16 GM Mobility Reimbursement Program .................. 7-7 Hazard Warning Flashers ................................... 3-6 Headlamp Wiring ........................................... 5-107 Headlamps .................................................... 5-49 Bulb Replacement ....................................... 5-49 Daytime Running Lamp (DRL) ....................... 3-14 Exterior Lamps ............................................ 3-12 Flash-to-Pass ............................................... 3-8 Front Turn Signal, Sidemarker and Parking Lamps ......................................... 5-51 Halogen Bulbs ............................................ 5-49 High/Low Beam Changer ................................ 3-8 On Reminder .............................................. 3-13 Heater ........................................................... 3-18 Engine Coolant ........................................... 2-23 Highbeam On Light ......................................... 3-39 Highway Hypnosis ........................................... 4-14 Hill and Mountain Roads .................................. 4-15 Hood Checking Things Under ................................ 5-12 Release ..................................................... 5-13 Horn ............................................................... 3-6 How to Wear Safety Belts Properly ................... 1-15 Ignition Positions ............................................. 2-19 Infants and Young Children, Restraints ............... 1-32 Inﬂation - Tire Pressure ................................... 5-64 Instrument Panel Brightness .................................................. 3-15 Cluster ....................................................... 3-24 Overview ..................................................... 3-4 Jump Starting ................................................. 5-41 Keyless Entry System ....................................... 2-3 Keys ............................................................... 2-2 Labeling, Tire Sidewall ..................................... 5-56 Lamp Malfunction Indicator .................................... 3-34 Lamps Dome ........................................................ 3-15 Dome Lamp Override ................................... 3-15 Reading ..................................................... 3-16 Lap-Shoulder Belt ........................................... 1-23 LATCH System for Child Restraints ................... 1-39 Light Airbag Off .................................................. 3-28 Airbag Readiness ........................................ 3-27 Antilock Brake System (ABS) Warning ............ 3-32 Brake System Warning ................................. 3-31 Charging System ......................................... 3-30 Cruise Control ............................................. 3-39 Highbeam On ............................................. 3-39 Oil Pressure ............................................... 3-38 Light (cont.) Passenger Airbag Status Indicator .................. 3-29 Safety Belt Reminders .................................. 3-26 Security ..................................................... 3-39 StabiliTrak® Indicator .................................... 3-33 Tire Pressure .............................................. 3-34 Tow/Haul Mode ........................................... 3-40 Entry/Exit ................................................... 3-16 Lighting Lights Exterior Lamps ............................................ 3-12 Flash-to-Pass ............................................... 3-8 High/Low Beam Changer ................................ 3-8 On Reminder .............................................. 3-13 Loading Your Vehicle ....................................... 4-19 Locking Rear Axle ............................................ 4-8 Lockout Protection ............................................ 2-9 Locks Automatic Door Lock ..................................... 2-8 Automatic Door Unlock .................................. 2-8 Cargo Door Relocking .................................... 2-7 Delayed Locking ........................................... 2-7 Door ........................................................... 2-6 Lockout Protection ......................................... 2-9 Power Door .................................................. 2-7 Programmable Automatic Door Locks ............... 2-7 Rear Door Security Locks ............................... 2-8 Loss of Control ............................................... 4-11 Lower Anchors and Tethers for Children ............. 1-39 Maintenance Schedule Additional Required Services ........................... 6-7 At Each Fuel Fill ......................................... 6-11 At Least Once a Month ................................ 6-12 At Least Once a Year .................................. 6-12 At the First 100, 1,000 and 6,000 Miles (160, 1 600 and 10 000km) ....................... 6-11 Introduction .................................................. 6-2 Maintenance Footnotes .................................. 6-9 Maintenance Record .................................... 6-19 Maintenance Replacement Parts .................... 6-17 Maintenance Requirements ............................. 6-2 Owner Checks and Services ......................... 6-11 Recommended Fluids and Lubricants ............. 6-15 Scheduled Maintenance ................................. 6-4 Using .......................................................... 6-3 Your Vehicle and the Environment ................... 6-2 Malfunction Indicator Lamp ............................... 3-34 Manual Seats ................................................... 1-2 Manual Windows ............................................ 2-14 Message DIC Warnings and Messages ........................ 3-48 Mirrors Manual Rearview Mirror ................................ 2-33 Outside Convex Mirror ................................. 2-34 Outside Heated Mirrors ................................ 2-35 Mirrors (cont.) Outside Manual Mirrors ................................ 2-33 Outside Power Mirrors .................................. 2-34 Outside Towing Mirrors ................................. 2-33 MP3 ............................................................. 3-78 MyGMLink.com ................................................ 7-5 Navigation System, Privacy .............................. 7-19 New Vehicle Break-In ...................................... 2-19 Noise Control System, Tampering ...................... 5-48 Odometer ...................................................... 3-25 Odometer, Trip ............................................... 3-25 Off-Road Recovery .......................................... 4-10 Oil Engine ....................................................... 5-15 Pressure Gage ............................................ 3-37 Pressure Light ............................................. 3-38 Oil, Engine Oil Life System .............................. 5-18 Older Children, Restraints ................................ 1-29 OnStar, Privacy .............................................. 7-19 Outlet Adjustment ............................................ 3-20 Outlets Outside Accessory Power ......................................... 3-17 Convex Mirror ............................................. 2-34 Heated Mirrors ............................................ 2-35 Manual Mirrors ............................................ 2-33 Power Mirrors ............................................. 2-34 Towing Mirrors ............................................ 2-33 Owner Checks and Services ............................. 6-11 Owners, Canadian ............................................... ii Paint, Damage .............................................. 5-105 Park Shifting Into ................................................ 2-29 Shifting Out of ............................................ 2-30 Park Brake .................................................... 2-28 Parking Over Things That Burn ................................. 2-31 Passenger Airbag Status Indicator ..................... 3-29 Passenger Sensing System .............................. 1-68 Passing ......................................................... 4-11 PASS-Key® III+ Electronic Immobilizer ............... 2-17 PASS-Key® III+ Electronic Immobilizer Operation ................................................... 2-17 Perchlorate Materials Requirements, California ...... 5-4 Power Door Locks .................................................. 2-7 Retained Accessory ..................................... 2-20 Seat ............................................................ 1-3 Steering Fluid ............................................. 5-35 Windows .................................................... 2-14 Privacy .......................................................... 7-17 Event Data Recorders .................................. 7-18 Navigation System ....................................... 7-19 OnStar ....................................................... 7-19 Radio Frequency Identiﬁcation ....................... 7-19 Programmable Automatic Door Locks .................. 2-7 Radiator Pressure Cap .................................... 5-32 Radio Frequency Identiﬁcation (RFID), Privacy .... 7-19 Radio(s) ........................................................ 3-67 Radios Reception ................................................... 3-84 Setting the Clock ......................................... 3-65 Theft-Deterrent ............................................ 3-82 Reading Lamps .............................................. 3-16 Rear Air Conditioning and Heating System ......... 3-22 Rear Axle ...................................................... 5-46 Locking ........................................................ 4-8 Rear Door Security Locks .................................. 2-8 Rear Doors .................................................... 2-12 Rear Heating System ...................................... 3-21 Rear Seat Operation ......................................... 1-5 Rearview Mirrors ............................................. 2-33 Reclining Seatbacks .......................................... 1-3 Recommended Fluids and Lubricants ................. 6-15 Recreational Vehicle Towing ............................. 4-24 Remote Keyless Entry (RKE) System .................. 2-3 Remote Keyless Entry (RKE) System, Operation ..................................................... 2-4 Removing the Flat Tire and Installing the Spare Tire .................................................. 5-86 Removing the Spare Tire and Tools ................... 5-83 Replacement Bulbs ......................................... 5-53 Replacement Parts, Maintenance ...................... 6-17 Reporting Safety Defects Canadian Government .................................. 7-15 General Motors ........................................... 7-15 United States Government ............................ 7-15 Restraint System Check Checking the Restraint Systems .................... 1-75 Replacing Restraint System Parts After a Crash .......................................... 1-76 Retained Accessory Power ............................... 2-20 Roadside Assistance Program ....................................... 7-8 Rocking Your Vehicle to Get it Out .................... 4-18 Routing, Engine Drive Belt ............................... 6-18 Running the Vehicle While Parked ..................... 2-32 S Safety Belt Reminders ..................................... 3-26 Safety Belts Care of .................................................... 5-102 How to Wear Safety Belts Properly ................ 1-15 Lap-Shoulder Belt ........................................ 1-23 Safety Belt Extender .................................... 1-28 Safety Belt Use During Pregnancy ................. 1-28 Safety Belts Are for Everyone ....................... 1-10 Safety Warnings and Symbols .............................. iii Scheduled Maintenance ..................................... 6-4 Seats Power Seat .................................................. 1-3 Rear Seat Operation ...................................... 1-5 Reclining Seatbacks ...................................... 1-3 Secondary Latch System ................................. 5-94 Securing a Child Restraint Rear Seat Position ...................................... 1-45 Right Front Seat Position ...................... 1-48, 1-52 Security Light ................................................. 3-39 Service ........................................................... 5-3 Accessories and Modiﬁcations ......................... 5-3 Adding Equipment to the Outside of the Vehicle ..................................................... 5-5 California Perchlorate Materials Requirements ..... 5-4 California Proposition 65 Warning .................... 5-4 Service (cont.) Doing Your Own Work ................................... 5-4 Engine Soon Lamp ...................................... 3-34 Publications Ordering Information ................... 7-16 Service, Scheduling Appointments ..................... 7-10 Servicing Your Airbag-Equipped Vehicle .............. 1-73 Setting the Clock ............................................ 3-65 Sheet Metal Damage ..................................... 5-105 Shifting Out of Park ................................................ 2-30 Shift Lock Manual Release ........................... 2-30 Shifting Into Park ............................................ 2-29 Signals, Turn and Lane-Change .......................... 3-7 Sliding Side Door ............................................. 2-9 Spare Tire ..................................................... 5-98 Installing .................................................... 5-86 Removing ................................................... 5-83 Storing ....................................................... 5-97 Speciﬁcations, Capacities ............................... 5-114 Speedometer .................................................. 3-25 StabiliTrak® Indicator Light ............................... 3-33 StabiliTrak® System .......................................... 4-6 Starting the Engine ......................................... 2-20 Steering .......................................................... 4-9 Steering Wheel Controls, Audio ......................... 3-83 Steering Wheel, Tilt Wheel ................................. 3-6 Storage Areas ................................................ 2-35 Stuck in Sand, Mud, Ice, or Snow ..................... 4-18 Sun Visors ..................................................... 2-16 Swing-Out Side Door, 60/40 ............................. 2-10 Swing-Out Windows ........................................ 2-15 10 T Taillamps ....................................................... 5-52 Theft-Deterrent, Radio ..................................... 3-82 Theft-Deterrent Systems ................................... 2-16 PASS-Key® III+ Electronic Immobilizer ............ 2-17 PASS-Key® III+ Electronic Immobilizer Operation ................................................ 2-17 Tilt Wheel ........................................................ 3-6 Time, Setting .................................................. 3-65 Tire Pressure Light ............................................. 3-34 Tires ............................................................. 5-55 Aluminum Wheels, Cleaning ........................ 5-104 Buying New Tires ........................................ 5-74 Chains ....................................................... 5-80 Changing a Flat Tire .................................... 5-82 Cleaning ................................................... 5-105 Different Size .............................................. 5-76 Dual Tire Operation ..................................... 5-65 If a Tire Goes Flat ....................................... 5-81 Inﬂation - Tire Pressure ................................ 5-64 Inspection and Rotation ................................ 5-71 Installing the Spare Tire ................................ 5-86 Pressure Monitor Operation ........................... 5-67 Pressure Monitor System .............................. 5-66 Tires (cont.) Removing the Flat Tire ................................. 5-86 Removing the Spare Tire and Tools ............... 5-83 Secondary Latch System .............................. 5-94 Spare Tire .................................................. 5-98 Storing a Flat or Spare Tire and Tools ............ 5-97 Tire Sidewall Labeling .................................. 5-56 Tire Terminology and Deﬁnitions .................... 5-60 Uniform Tire Quality Grading ......................... 5-77 Wheel Alignment and Tire Balance ................. 5-78 Wheel Replacement ..................................... 5-78 When It Is Time for New Tires ...................... 5-73 Tow/Haul Mode ............................................... 2-27 Tow/Haul Mode Light ....................................... 3-40 Towing Recreational Vehicle ..................................... 4-24 Towing a Trailer .......................................... 4-27 Your Vehicle ............................................... 4-24 StabiliTrak® System ....................................... 4-6 Traction Transmission Fluid, Automatic ........................................... 5-21 Transmission Operation, Automatic .................... 2-24 Trip Odometer ................................................ 3-25 Turn and Lane-Change Signals .......................... 3-7 Turn Signal/Multifunction Lever ........................... 3-7 11 Wheels Alignment and Tire Balance .......................... 5-78 Different Size .............................................. 5-76 Replacement ............................................... 5-78 Where to Put the Restraint ............................... 1-37 Windows ....................................................... 2-13 Manual ...................................................... 2-14 Power ........................................................ 2-14 Swing-Out Windows ..................................... 2-15 Windows, Enhanced Technology Glass ............... 2-16 Windshield Washer ........................................................ 3-9 Washer Fluid .............................................. 5-36 Wiper Blade Replacement ............................. 5-54 Wiper Blades, Cleaning .............................. 5-104 Wiper Fuses ............................................. 5-107 Wipers ......................................................... 3-8 Winter Driving ................................................ 4-16 Your Vehicle and the Environment ....................... 6-2 Uniform Tire Quality Grading ............................ 5-77 Vehicle Control ........................................................ 4-3 Loading ...................................................... 4-19 Running While Parked .................................. 2-32 Symbols ......................................................... iii Vehicle Customization, DIC .............................. 3-57 Vehicle Data Recording and Privacy .................. 7-17 Vehicle Identiﬁcation Number (VIN) ............................................ 5-106 Service Parts Identiﬁcation Label .................. 5-107 Ventilation Adjustment ...................................... 3-20 Visors ........................................................... 2-16 Voltmeter Gage .............................................. 3-31 Warning Lights, Gages, and Indicators ............... 3-23 Warnings DIC Warnings and Messages ........................ 3-48 Hazard Warning Flashers ............................... 3-6 Safety and Symbols ......................................... iii 12 2009 Chevrolet Express Owner Manual M Keys Doors and Locks Windows Theft-Deterrent Systems Starting and Operating Your Vehicle Mirrors Storage Areas Seats and Restraint System ............................. 1-1 Front Seats ............................................... 1-2 Rear Seats ............................................... 1-5 Safety Belts ............................................. 1-10 Child Restraints ....................................... 1-29 Airbag System ......................................... 1-56 Restraint System Check ............................ 1-75 Features and Controls ..................................... 2-1 ........................................................ 2-2 ....................................... 2-6 ................................................. 2-13 ............................ 2-16 ........... 2-19 .................................................... 2-33 ......................................... 2-35 Instrument Panel ............................................. 3-1 .......................... 3-4 ...................................... 3-18 ........ 3-23 .................. 3-41 ....................................... 3-64 Driving Your Vehicle ....................................... 4-1 ....... 4-2 ................................................... 4-24 Instrument Panel Overview Climate Controls Warning Lights, Gages, and Indicators Driver Information Center (DIC) Audio System(s) Your Driving, the Road, and the Vehicle Towing Service and Appearance Care .......................... 5-1 Service ..................................................... 5-3 Fuel ......................................................... 5-5 Checking Things Under the Hood ............... 5-12 All-Wheel Drive ........................................ 5-45 Rear Axle ............................................... 5-46 Front Axle ............................................... 5-47 Noise Control System ............................... 5-48 Bulb Replacement .................................... 5-49 Windshield Wiper Blade Replacement ......... 5-54 Tires ...................................................... 5-55 Appearance Care ..................................... 5-99 Vehicle Identiﬁcation ............................... 5-106 Electrical System .................................... 5-107 Capacities and Speciﬁcations ................... 5-114 Maintenance Schedule ..................................... 6-1 ................................ 6-2 Customer Assistance Information .................... 7-1 ........... 7-2 ........................... 7-15 ........... 7-17 Index ................................................................ 1 Customer Assistance and Information Reporting Safety Defects Vehicle Data Recording and Privacy Maintenance Schedule Read this manual from beginning to end to learn about the vehicle’s features and controls. Pictures, symbols, and words work together to explain vehicle operation. Keep this manual in the vehicle for quick reference. Canadian Owners A French language copy of this manual can be obtained from your dealer/retailer or from: Helm, Incorporated P.O. Box 07130 Detroit, MI 48207 1-800-551-4123 www.helminc.com Propriétaires Canadiens On peut obtenir un exemplaire de ce guide en français auprès de concessionnaire ou à l’adresse suivante: Helm, Incorporated P.O. Box 07130 Detroit, MI 48207 1-800-551-4123 www.helminc.com GENERAL MOTORS, GM, the GM Emblem, CHEVROLET, the CHEVROLET Emblem, and the name CHEVY EXPRESS are registered trademarks of General Motors Corporation. This manual includes the latest information at the time it was printed. GM reserves the right to make changes after that time without further notice. For vehicles ﬁrst sold in Canada, substitute the name “General Motors of Canada Limited” for Chevrolet Motor Division wherever it appears in this manual. This manual describes features that may or may not be on your speciﬁc vehicle. If the vehicle has the DURAMAX® Diesel engine, refer to the DURAMAX® Diesel supplement for additional and speciﬁc information on this engine. Litho in U.S.A. Part No. 25780708 B Second Printing ©2008 General Motors Corporation. All Rights Reserved. ii Index To quickly locate information about the vehicle, use the index in the back of the manual. It is an alphabetical list of what is in the manual and the page number where it can be found. Safety Warnings and Symbols A circle with a slash through it is a safety symbol which means “Do Not,” “Do not do this,” or “Do not let this happen.” A box with the word CAUTION is used to tell about things that could hurt you or others if you were to ignore the warning. { CAUTION: These mean there is something that could hurt you or other people. Cautions tell what the hazard is and what to do to avoid or reduce the hazard. Read these cautions. A notice tells about something that can damage the vehicle. Notice: These mean there is something that could damage your vehicle. Many times, this damage would not be covered by the vehicle’s warranty, and it could be costly. The notice tells what to do to help avoid the damage. There are also warning labels on the vehicle which use the same words, CAUTION or Notice. Vehicle Symbols The vehicle has components and labels that use symbols instead of text. Symbols are shown along with the text describing the operation or information relating to a speciﬁc component, control, message, gage, or indicator. M : This symbol is shown when you need to see your owner manual for additional instructions or information. * : This symbol is shown when you need to see a service manual for additional instructions or information. iii Vehicle Symbol Chart Here are some additional symbols that may be found on the vehicle and what they mean. For more information on the symbol, refer to the index. 9 : Airbag Readiness Light # : Air Conditioning ! : Antilock Brake System (ABS) g : Audio Steering Wheel Controls or OnStar® $ : Brake System Warning Light " : Charging System I : Cruise Control B : Engine Coolant Temperature O : Exterior Lamps # : Fog Lamps . : Fuel Gage + : Fuses i : Headlamp High/Low-Beam Changer j : LATCH System Child Restraints * : Malfunction Indicator Lamp : : Oil Pressure } : Power / : Remote Vehicle Start > : Safety Belt Reminders 7 : Tire Pressure Monitor _ : Tow/Haul Mode F : Traction Control M : Windshield Washer Fluid iv Section 1 Seats and Restraint System Front Seats ......................................................1-2 Manual Seats ................................................1-2 Power Seat ...................................................1-3 Reclining Seatbacks ........................................1-3 Rear Seats .......................................................1-5 Rear Seat Operation .......................................1-5 Safety Belts ...................................................1-10

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2009 Chevrolet Express Owners Manual