2014 Chevrolet Cruze Owners Manual

must be reset. Your trained dealer technician can perform this work. If the engine oil life system is reset accidentally, service the vehicle within 5 000 km/3,000 mi since the last service. Reset the oil life system when the oil is changed. See Engine Oil Life System on page 10-15. On vehicles with diesel engines, it is recommended to drain the diesel fuel filter of water when the oil is changed or when the WATER IN FUEL – CONTACT SERVICE message displays.

Service and Maintenance

11-3

Tire Rotation and Required Services Every 12 000 km/ 7,500 mi Rotate the tires, if recommended for the vehicle, and perform the following services. See Tire Rotation on page 10-57. . Check engine oil level and oil

life percentage. If needed, change engine oil and filter, and reset oil life system. See Engine Oil on page 10-11 and Engine Oil Life System on page 10-15.

. Check engine coolant level. See Engine Coolant on page 10-19. . Check windshield washer fluid

level. See Washer Fluid on page 10-25.

. Visually inspect windshield wiper

blades for wear, cracking, or contamination. See Exterior Care on page 10-88. Replace worn or damaged wiper blades. See Wiper Blade Replacement on page 10-30.

. Check tire inflation pressures.

See Tire Pressure on page 10-51. Inspect tire wear. See Tire Inspection on page 10-56.

. Visually check for fluid leaks.

Inspect engine air cleaner filter. See Engine Air Cleaner/Filter on page 10-17. Inspect brake system.

. Visually inspect steering, suspension, and chassis components for damaged, loose, or missing parts or signs of wear. See Exterior Care on page 10-88.

. Check restraint system

components. See Safety System Check on page 3-15.

. Visually inspect fuel system for

damage or leaks.

. Visually inspect exhaust system

and nearby heat shields for loose or damaged parts.

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11-4

Service and Maintenance

. Check tire sealant expiration

date, if equipped. See Tire Sealant and Compressor Kit on page 10-66. Inspect sunroof track and seal, if equipped. See Sunroof on page 2-23.

Lubricate body components. See Exterior Care on page 10-88.

. Check starter switch. See Starter

Switch Check on page 10-29. . Check automatic transmission shift lock control function. See Automatic Transmission Shift Lock Control Function Check on page 10-29.

. Check ignition transmission lock.

See Ignition Transmission Lock Check on page 10-30.

. Check parking brake and

automatic transmission park mechanism. See Park Brake and P (Park) Mechanism Check on page 10-30.

. Check accelerator pedal for

damage, high effort, or binding. Replace if needed.

. Visually inspect gas strut for

signs of wear, cracks, or other damage. Check the hold open ability of the strut. See your dealer if service is required.

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Service and Maintenance

11-5

@ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @

Maintenance Schedule Additional Required Services - Normal

Rotate tires and perform Required Services. Check engine oil level and oil life percentage. Change engine oil and filter, if needed. Drain the diesel fuel filter of water. (Diesel Only)

Replace passenger compartment air filter. (1)

Inspect evaporative control system. (2)

2.0L Diesel Engine Only: Replace fuel filter. (3)

Replace engine air cleaner filter. (4)

Except 1.4L Engine: Replace spark plugs. Inspect ignition coil boots.

1.4L Engine Only: Replace spark plugs. Inspect ignition coil boots.

1.4L and 1.8L Engine Vehicles Only: Change automatic transmission fluid. Change filter if serviceable.

1.8L Engine Only: Replace timing belt, idler pulley, and timing belt tensioner. (7)

2.0L Diesel Engine Only: Replace the timing belt, timing belt tensioner, idler pulley, and water pump. (7)

Drain and fill engine cooling system. (5)

Visually inspect accessory drive belts. (6)

Replace brake fluid. (7)

Replace clutch fluid. (7)

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11-6

Service and Maintenance

(5) Or every five years, whichever comes first. See Cooling System on page 10-18. (6) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed. (7) Or every 10 years, whichever comes first.

Footnotes — Maintenance Schedule Additional Required Services - Normal (1) Or every two years, whichever comes first. More frequent replacement may be needed if the vehicle is driven in areas with heavy traffic, areas with poor air quality, or areas with high dust levels. Replacement may also be needed if there is a reduction in air flow, excessive window fogging, or odors. (2) Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. (3) Or every two years, whichever comes first. (4) Or every four years, whichever comes first.

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Service and Maintenance

11-7

@ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @

Maintenance Schedule Additional Required Services - Severe

Rotate tires and perform Required Services. Check engine oil level and oil life percentage. Change engine oil and filter, if needed. Drain the diesel fuel filter of water. (Diesel Only)

Replace passenger compartment air filter. (1)

Inspect evaporative control system. (2)

2.0L Diesel Engine Only: Replace fuel filter. (3)

Replace engine air cleaner filter. (4)

Change automatic transmission fluid. Change filter if serviceable.

Change manual transmission fluid.

Except 1.4L Engine: Replace spark plugs. Inspect ignition coil boots.

1.4L Engine Only: Replace spark plugs. Inspect ignition coil boots.

1.8L Engine Only: Replace timing belt. (7)

2.0L Diesel Engine Only: Replace the timing belt, timing belt tensioner, idler pulley, and water pump. (7)

Drain and fill engine cooling system. (5)

Visually inspect accessory drive belts. (6)

Replace brake fluid. (7)

Replace clutch fluid. (7)

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11-8

Service and Maintenance

(5) Or every five years, whichever comes first. See Cooling System on page 10-18. (6) Or every 10 years, whichever comes first. Inspect for fraying, excessive cracking, or damage; replace, if needed. (7) Or every 10 years, whichever comes first.

Special Application Services . Severe Commercial Use

Vehicles Only: Lubricate chassis components every 5 000 km/ 3,000 mi.

. Have underbody flushing service

performed. See "Underbody Maintenance" in Exterior Care on page 10-88.

Footnotes — Maintenance Schedule Additional Required Services - Severe (1) Or every two years, whichever comes first. More frequent replacement may be needed if the vehicle is driven in areas with heavy traffic, areas with poor air quality, or areas with high dust levels. Replacement may also be needed if there is a reduction in air flow, excessive window fogging, or odors. (2) Check all fuel and vapor lines and hoses for proper hook-up, routing, and condition. (3) Or every two years, whichever comes first. (4) Or every four years, whichever comes first.

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Additional Maintenance and Care Your vehicle is an important investment and caring for it properly may help to avoid future costly repairs. To maintain vehicle performance, additional maintenance services may be required. It is recommended that your dealer perform these services — their trained dealer technicians know your vehicle best. Your dealer can also perform a thorough assessment with a multi-point inspection to recommend when your vehicle may need attention. The following list is intended to explain the services and conditions to look for that may indicate services are required.

Service and Maintenance

11-9

Battery The battery supplies power to start the engine and operate any additional electrical accessories.

To avoid break-down or failure to start the vehicle, maintain a battery with full cranking power. Trained dealer technicians have the diagnostic equipment to test the battery and ensure that the connections and cables are corrosion-free.

Belts . Belts may need replacing if they

squeak or show signs of cracking or splitting. Trained dealer technicians have access to tools and equipment to inspect the belts and recommend adjustment or replacement when necessary. . A message may indicate when scheduled maintenance on the timing belt and other components is required.

Brakes Brakes stop the vehicle and are crucial to safe driving. . Signs of brake wear may include

chirping, grinding, or squealing noises, or difficulty stopping. Trained dealer technicians have access to tools and equipment to inspect the brakes and recommend quality parts engineered for the vehicle.

Fluids Proper fluid levels and approved fluids protect the vehicle’s systems and components. See Recommended Fluids and Lubricants on page 11-12 for GM approved fluids. . Engine oil and windshield

washer fluid levels should be checked at every fuel fill. Instrument cluster lights may come on to indicate that fluids may be low and need to be filled.

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11-10

Service and Maintenance

Hoses Hoses transport fluids and should be regularly inspected to ensure that there are no cracks or leaks. With a multi-point inspection, your dealer can inspect the hoses and advise if replacement is needed.

Lamps Properly working headlamps, taillamps, and brake lamps are important to see and be seen on the road. . Signs that the headlamps need

attention include dimming, failure to light, cracking, or damage. The brake lamps need to be checked periodically to ensure that they light when braking. . With a multi-point inspection,

your dealer can check the lamps and note any concerns.

Shocks and Struts Shocks and struts help aid in control for a smoother ride. . Signs of wear may include

steering wheel vibration, bounce/ sway while braking, longer stopping distance, or uneven tire wear.

. As part of the multi-point inspection, trained dealer technicians can visually inspect the shocks and struts for signs of leaking, blown seals, or damage, and can advise when service is needed.

Tires Tires need to be properly inflated, rotated, and balanced. Maintaining the tires can save money and fuel, and can reduce the risk of tire failure. . Signs that the tires need to be replaced include three or more visible treadwear indicators; cord or fabric showing through the

rubber; cracks or cuts in the tread or sidewall; or a bulge or split in the tire. Trained dealer technicians can inspect and recommend the right tires. Your dealer can also provide tire/wheel balancing services to ensure smooth vehicle operation at all speeds. Your dealer sells and services name brand tires.

Vehicle Care To help keep the vehicle looking like new, vehicle care products are available from your dealer. For information on how to clean and protect the vehicle’s interior and exterior, see Interior Care on page 10-93 and Exterior Care on page 10-88.

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Service and Maintenance

11-11

Wiper Blades Wiper blades need to be cleaned and kept in good condition to provide a clear view. . Signs of wear include streaking, skipping across the windshield, and worn or split rubber. Trained dealer technicians can check the wiper blades and replace them when needed.

Wheel Alignment Wheel alignment is critical for ensuring that the tires deliver optimal wear and performance. . Signs that the alignment may

need to be adjusted include pulling, improper vehicle handling, or unusual tire wear.

. Your dealer has the required equipment to ensure proper wheel alignment.

Windshield For safety, appearance, and the best viewing, keep the windshield clean and clear. . Signs of damage include

scratches, cracks, and chips. Trained dealer technicians can inspect the windshield and recommend proper replacement if needed.

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11-12

Service and Maintenance

Recommended Fluids

Recommended Fluids and Lubricants

Usage

Engine Oil (Gasoline)

Engine Oil (Diesel)

Engine Coolant

Hydraulic Brake/Clutch System

Windshield Washer

Fluid/Lubricant

Use only engine oil licensed to the dexos1® specification of the proper SAE viscosity grade. ACDelco dexos1 Synthetic Blend is recommended. See Engine Oil on page 10-11. dexos2™ is designed for use with light-duty diesel engines. Use only engine oil licensed to the dexos2 specification of the proper SAE viscosity grade. 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant. See Engine Coolant on page 10-19. DOT 3 Hydraulic Brake Fluid (GM Part No. 19299818, in Canada 19299819). Automotive windshield washer fluid that meets regional freeze protection requirements.

Diesel Exhaust Aftertreatment System Diesel Exhaust Fluid (GM Part No. 19286291, in Canada 88862660) or diesel exhaust fluid that meets ISO 22241-1 or displays the API Diesel Exhaust Fluid Certification Mark. DEXRON®-VI Automatic Transmission Fluid.

Automatic Transmission

(Except 2.0L Diesel)

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Service and Maintenance

11-13

Usage

Fluid/Lubricant

Automatic Transmission (2.0L Diesel) AW-1 Automatic Transmission Fluid (GM Part No. 19256039, in

Manual Transmission Key Lock Cylinders

Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and

Release Pawl

Hood and Door Hinges

Weatherstrip Conditioning

Canada 19256040). Manual Transmission Fluid (GM Part No. 19259104, in Canada 19259105). Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474). Lubriplate Lubricant Aerosol (GM Part No. 89021668, in Canada 89021674) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474). Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. 12345579, in Canada 10953481).

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11-14

Service and Maintenance

Maintenance Replacement Parts Replacement parts identified here by name, part number, or specification can be obtained from your dealer.

Part

GM Part Number

ACDelco Part Number

Engine Air Cleaner/Filter

1.4L L4 Engine 1.8L L4 Engine 2.0L L4 Diesel Engine

Engine Oil Filter

1.4L L4 Engine 1.8L L4 Engine 2.0L L4 Diesel Engine

Passenger Compartment Air Filter Element Spark Plugs

1.4L L4 Engine 1.8L L4 Engine

Wiper Blades

Driver – 60.0 cm (23.6 in) Passenger – 45.0 cm (17.7 in)

13272719
13272720
13272719

55594651
55594651
19301505
13271191

55585534
55585534

95161605
95161606

AC3144C AC3145C AC3144C

PF2257G PF2257G PF103G CF176

41–122
41–122

— —

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Service and Maintenance

11-15

Maintenance Records After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts.

Date

Odometer Reading

Serviced By

Services Performed

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11-16

Service and Maintenance

Date

Odometer Reading

Serviced By

Services Performed

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Date

Odometer Reading

Serviced By

Services Performed

Service and Maintenance

11-17

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11-18

Service and Maintenance

Date

Odometer Reading

Serviced By

Services Performed

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Technical Data

Vehicle Identification

Vehicle Identification

Vehicle Identification

Number (VIN) . . . . . . . . . . . . . . 12-1

Service Parts Identification

Label . . . . . . . . . . . . . . . . . . . . . . . 12-1

Vehicle Data

Capacities and

Specifications . . . . . . . . . . . . . . 12-2
Engine Drive Belt Routing . . . 12-4

Vehicle Identification Number (VIN)

This legal identifier is in the front corner of the instrument panel, on the left side of the vehicle. It can be seen through the windshield from outside. The VIN also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration.

Technical Data

12-1

Engine Identification The eighth character in the VIN is the engine code. This code identifies the vehicle's engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications on page 12-2 for the vehicle's engine code.

Service Parts Identification Label This label, on the inside of the glove box, has the following information: . Vehicle Identification

Number (VIN).

. Model designation. . Paint information. . Production options and special

equipment.

Do not remove this label from the vehicle.

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12-2

Technical Data

Vehicle Data

Capacities and Specifications The following approximate capacities are given in English and metric conversions. Please refer to Recommended Fluids and Lubricants on page 11-12 for more information.

Application

Air Conditioning Refrigerant

Cooling System

1.4L L4 Engine 1.8L L4 Engine 2.0L L4 Diesel Engine

Engine Oil with Filter

1.4L L4 Engine 1.8L L4 Engine 2.0L L4 Diesel Engine

Capacities

Metric

English

For the air conditioning system refrigerant type and charge amount, see the refrigerant label under the

hood. See your dealer for more information.

5.5 L 6.5 L 7.8 L

4.0 L 4.0 L 4.5 L

5.8 qt 6.9 qt 8.2 qt

4.25 qt 4.25 qt 4.75 qt

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Application

Fuel Tank

Technical Data

12-3

Capacities

Metric

English

Standard Fuel Tank With RPO NL6 Fuel Tank Diesel Exhaust Fluid (DEF) Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual.

15.6 gal 12.6 gal 4.9 gal 100 lb ft

59.0 L 48.0 L 18.5 L 140 Y

Engine

VIN Code

Transmission

Engine Specifications

1.4L L4 (LUV)

1.8L L4 (LUW)

1.8L L4 (LWE)

2.0L L4 Diesel (LUZ) Spark plug gap is for replacement spark plugs.

Automatic

Manual

Automatic

Manual

Automatic

Manual

Automatic

Spark Plug Gap 0.60 – 0.70 mm (0.24 – 0.028 in) 0.60 – 0.70 mm (0.24 – 0.028 in) 0.60 – 0.70 mm (0.24 – 0.028 in)

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12-4

Technical Data

Engine Drive Belt Routing

1.4L L4 Engine

1.8L L4 Engine

2.0L L4 Diesel Engine

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Customer Information

Customer Information

Customer Satisfaction

Procedure . . . . . . . . . . . . . . . . . . 13-1

Customer Assistance

Offices . . . . . . . . . . . . . . . . . . . . . 13-3

Customer Assistance for Text

Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-4
GM Mobility Reimbursement

Program . . . . . . . . . . . . . . . . . . . . 13-5

Roadside Assistance

Program . . . . . . . . . . . . . . . . . . . . 13-5

Scheduling Service

Appointments . . . . . . . . . . . . . . 13-7

Courtesy Transportation

Program . . . . . . . . . . . . . . . . . . . . 13-7
Collision Damage Repair . . . . 13-9
Service Publications

Ordering Information . . . . . . 13-11

Reporting Safety Defects Reporting Safety Defects to

the United States Government . . . . . . . . . . . . . . . 13-12

Reporting Safety Defects to

the Canadian Government . . . . . . . . . . . . . . . 13-13

Reporting Safety Defects to

General Motors . . . . . . . . . . . 13-13

Vehicle Data Recording and Privacy

Vehicle Data Recording and

Privacy . . . . . . . . . . . . . . . . . . . . 13-13
Event Data Recorders . . . . . . 13-14
OnStar® . . . . . . . . . . . . . . . . . . . . 13-14
Infotainment System . . . . . . . . 13-15
Radio Frequency

Identification (RFID) . . . . . . . 13-15

Radio Frequency

Statement . . . . . . . . . . . . . . . . . 13-15

Customer Information

13-1

Customer Information

Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of your dealership or the general manager.

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13-2

Customer Information

If after contacting a

STEP TWO: member of dealership management, it appears your concern cannot be resolved by your dealership without further help, in the U.S., call the Chevrolet Customer Assistance Center at 1-800–222–1020. In Canada, call General Motors of Canada Customer Care Centre at 1-800-263-3777 (English), or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance representative: . Vehicle Identification

Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.

. Dealership name and location. . Vehicle delivery date and

present mileage.

When contacting Chevrolet, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest following Step One first. STEP THREE — U.S. Owners: Both General Motors and your dealer are committed to making sure you are completely satisfied with the new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line® Program to enforce your rights. The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within

40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.

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For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Care Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or write to: The Mediation/Arbitration Program c/o Customer Care Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
The inquiry should be accompanied by the Vehicle Identification Number (VIN).

Customer Information

13-3

Customer Assistance Offices Chevrolet encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Chevrolet, the letter should be addressed to: United States and Puerto Rico Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com 1-800-222-1020
1-800-833-2438 (For Text Telephone Devices (TTYs)) Roadside Assistance: 1-800-243-8872
From U.S. Virgin Islands: 1-800-496-9994

STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in about 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.

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13-4

Customer Information

Canada General Motors of Canada Limited Customer Care Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gm.ca 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800
Overseas Please contact the local General Motors Business Unit.

Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer

Assistance Center. Any TTY user in the U.S. can communicate with Chevrolet by dialing: 1-800-833-2438. TTY users in Canada can dial 1-800-263-3830.

Online Owner Center

Online Owner Experience (U.S.) my.chevrolet.com The Chevrolet online owner experience is a one-stop resource that allows interaction with Chevrolet and keeps important vehicle-specific information in one place.