Customer Information
13-3
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in about 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.
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Customer Information
Customer Satisfaction Procedure (Mexico)
Did you get the Warranty Extension Plan? This plan is recommended by General Motors to supplement the warranty included with the new vehicle purchase. See your dealer for details. Customer Assistance Procedure Owner satisfaction and goodwill are very important to your dealer and General Motors. Normally, any problem with the transaction, sale, or usage of the vehicle must be handled by your dealer sales or service departments. However, we recognize that despite
the good intentions of all parties involved, sometimes a misunderstanding may occur. If you have a problem that has not been satisfactorily handled through the normal means, we suggest the following steps:
STEP ONE Explain your case to your dealer service agent, service manager, dealer sales agent, or sales manager, depending on your case. Make sure that they have all necessary information. They are interested in your continual satisfaction.
STEP TWO If you are not satisfied, please contact the general manager or your dealership owner to ask for their help. If they are not able to resolve your case, ask them to contact the right people at General Motors for support, if needed.
STEP THREE If your case is not resolved in a reasonable amount of time by your dealer, please call the General Motors Customer Assistance Center (CAC) and provide the following information: . Name . Address . Phone number . Model year . Brand . Vehicle Identification
Number (VIN)
. Mileage . Delivery date . Description of the problem . Dealership name . Dealership address
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See Customer Assistance Offices (U.S. and Canada) on page 13‑5 or Customer Assistance Offices (Mexico) on page 13‑5 for more information.
Customer Assistance
Offices (U.S. and Canada)
Chevrolet encourages customers
to call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-243-8872
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Limited
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Information
13-5
Mexico, Central America, and
Caribbean Islands/Countries
(Except Puerto Rico and U.S.
Virgin Islands)
General Motors de Mexico, S. de
R.L. de C.V.
Customer Assistance Center
Av. Ejercito Nacional #843
Col. Granada
C.P. 11520, Mexico, D.F.
01-800-466-0800
Long Distance: 011-52-53 29 0800
Customer Assistance Offices (Mexico) To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section. Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours. All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: [email protected].
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Customer Information
Mexico
From Mexico City
5329-0811
From Other Mexico Locations
01-800-466-0811
United States and Canada
1-866-466-8190
Costa Rica
00-800-052-1005
Guatemala
1-800-999-5252
Panama
00-800-052-0001
Dominican Republic
1-888-751-5301
El Salvador
800-6273
Honduras
800-0122-6101
Customer Assistance for Text Telephone (TTY) Users (U.S. and Canada) To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center. Any TTY user in the U.S. can communicate with Chevrolet by dialing: 1-800-833-2438. TTY users in Canada can dial 1-800-263-3830.
Online Owner Center
Manage your vehicle (U.S.) at chevrolet.com. Click on “Owners,” then “Manage My Chevrolet/Owners Login.” Information and services customized for your specific vehicle — all in one convenient place. . Digital owner manual, warranty
information, and more.
. Storage for online service and
maintenance records.
. Chevrolet dealer locator for
service nationwide.
. Exclusive privileges and offers. . Recall notices for your specific
vehicle.
. OnStar and GM Cardmember Services Earnings summaries.
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Locate owner resources such as lease-end, financing, and warranty information.
. Retrieve your favorite articles,
quizzes, tips and multimedia galleries organized into the Features and Auto Care Sections.
. Download the owner manual for your vehicle, quickly and easily. Find the Chevrolet-recommended maintenance services for your vehicle.
Other Helpful Links Chevrolet — www.chevrolet.com Chevrolet Merchandise — www.chevymall.com Help Center — www.chevrolet.com/ pages/mds/helpcenter/faq.do
FAQ
. Contact Us Chevrolet Owner Centre (Canada) chevroletowner.ca Take a trip to the Chevrolet Owner Centre: . Chat live with online help
representatives.
. Use the Vehicle Tools section. . Access third party enthusiast
sites and social media networks.
Customer Information
13-7
GM Mobility Reimbursement Program (U.S. and Canada)
This program is available to qualified applicants for cost reimbursement of eligible aftermarket adaptive equipment required for the vehicle, such as hand controls or a wheelchair/ scooter lift for the vehicle. For more information on the limited offer, visit www.gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text Telephone (TTY) users, call 1-800-833-9935.
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Customer Information
General Motors of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.
Roadside Assistance Program (U.S. and Canada) For U.S.‐purchased vehicles, call 1‐800‐243‐8872; (Text Telephone (TTY): 1‐888‐889‐2438). For Canadian‐purchased vehicles, call 1-800-268-6800. Service is available 24 hours a day, 365 days a year.
Calling for Assistance When calling Roadside Assistance, have the following information ready: . Your name, home address, and
home telephone number. Telephone number of your location. Location of the vehicle.
. Model, year, color, and license
plate number of the vehicle. . Odometer reading, Vehicle
Identification Number (VIN), and delivery date of the vehicle. . Description of the problem.
Coverage Services are provided up to 5 years/ 160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. Roadside Assistance is not a part of the New Vehicle Limited Warranty. Chevrolet and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. Chevrolet and General Motors of Canada Limited reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times.
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Services Provided . Emergency Fuel Delivery:
Delivery of enough fuel for the vehicle to get to the nearest service station. Lock‐Out Service: Service to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar. For security reasons, the driver must present identification before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the nearest Chevrolet dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in the sand, mud, or snow.
Flat Tire Change: Service to change a flat tire with the spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is the owner's responsibility for the repair or replacement of the tire if it is not covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery. Services Not Included in Roadside Assistance
Impound towing caused by violation of any laws. Legal fines.
. Mounting, dismounting,
or changing of snow tires, chains, or other traction devices. Towing or services for vehicles driven on a non-public road or highway.
Customer Information
13-9
Services Specific to Canadian Purchased Vehicles
Fuel Delivery: Reimbursement is approximately $5 Canadian. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. Lock-Out Service: Vehicle registration is required. Trip Routing Service: Detailed maps of North America are provided when requested either with the most direct route or the most scenic route. There is a limit of six requests per year. Additional travel information is also available. Allow three weeks for delivery.
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Customer Information
Trip Interruption Benefits and Assistance: Must be over 250 kilometers from where your trip was started to qualify. General Motors of Canada Limited requires pre-authorization, original detailed receipts, and a copy of the repair orders. Once authorization has been received, the Roadside Assistance advisor will help to make arrangements and explain how to receive payment.
. Alternative Service: If
assistance cannot be provided right away, the Roadside Assistance advisor may give permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Assistance. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility.
Roadside Assistance Program (Mexico) As a new owner, your vehicle is automatically enrolled in the Roadside Assistance program. The services are available at no cost under the terms and conditions of the program. The Roadside Assistance program is not part of, or included, in the coverage provided by the New Vehicle Limited Warranty. Roadside Assistance provides assistance to the driver and passengers while driving the vehicle within your city of residence or on any passable road in Mexico, the United States, and Canada. Services are subject to the limitations described in the following pages. Program coverage varies by country. Roadside Assistance is available 24 hours a day, 365 days of the year.
This program expires two years from the date of the invoice for the vehicle, regardless of vehicle mileage and changes in vehicle ownership. For more information about the renewal of this program at the end of its term, contact the Chevrolet Customer Assistance Center at 01-800-466-0800.
Services Provided
Flat Tire Change : If unable to change a flat tire, Roadside Assistance will provide towing service to the nearest authorized Chevrolet dealership. It is the owner's responsibility for the repair or replacement of the tire. This service is limited to the transfer of the vehicle to the repair facility.
. Emergency Fuel Delivery :
Delivery of enough fuel for the vehicle to get to the nearest service station.
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Lock-Out Service : Service to unlock the vehicle if you are locked out.
. Battery Jump Start : Service to
jump start a dead battery. *Emergency Messages : Transmission of urgent phone messages. *Emergency Calls : Call for emergency services. *Dealership Location Assistance : Information regarding addresses and telephone numbers for Chevrolet dealers.
. Emergency Towing : Tow to the
nearest dealer for warranty service if the vehicle cannot be driven. If the vehicle is involved in an accident during the commission of a crime, administrative violation, or breach of traffic regulations, Roadside Assistance will not provide service. When the vehicle is not
Customer Information
13-11
accessible to be towed, all maneuvers required to access it will be at the owner's expense. If the vehicle is in another city outside of your residence, Roadside Assistance is limited to moving the vehicle to the nearest dealer. If you would like the vehicle moved to a different dealer, you will be asked to cover the difference in cost at the time of the move. If the vehicle cannot be received by the nearest Chevrolet dealer due to scheduling conflicts, the vehicle will be taken to a safe place where it will remain for up to 48 hours until it can be taken to the dealer. If the storage costs exceed the amount authorized, the owner is responsible to pay the difference at the time of service. Contact Roadside Assistance for more information on authorized amounts.
*Trip Interruption : This service is provided if you are prevented from further usage of your vehicle while traveling and it is not possible for the nearest Chevrolet dealership to repair the vehicle the same day, requiring the vehicle to stay at the dealership for a night or more. If this happens, in addition to the previously listed services and prior to confirmation by the dealership, you are entitled to choose one of the following alternatives, within the limits of existing Roadside Assistance program guidelines. If the costs exceed the amount authorized for these services, you must pay the difference at the time of service. Roadside Assistance will coordinate hotel accommodations for all vehicle travelers for up to two nights.
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Customer Information
A rental car will be provided for up to two days and the vehicle must be returned to its original destination, excluding vehicles with a carrying capacity greater than 3.5 tons. Complimentary Transportation: If you prefer to continue your trip to the intended destination or return to your place of residence, and the trip requires more than eight hours driving on the road, transportation for the driver and passengers by first class bus or coach commercial airline will be provided to a location chosen by Roadside Assistance, depending on availability at the chosen destination. Restrictions apply based on vehicle specifications. If you are on the road, taxi service to the nearest bus station or airport will be provided.
*Complimentary Transportation for Vehicle Pick Up : Transportation to pick up your vehicle after repairs are complete. Once the dealer has reported that the vehicle has been repaired, Roadside Assistance will provide bus or commercial airline one-way service (subject to availability) for the person designated by you to collect your vehicle at the dealership's location if you or the designated person are not in the same town or city as the dealership.
*These services are not provided for U.S. or Canada residents. All services provided in the U.S. and Canada are at the owner's expense and will be reimbursed by Roadside Assistance.
Services Not Included in Roadside Assistance Roadside Assistance does not cover or reimburse services for the following: . Events caused by fraud or bad
faith by the driver.
. Vehicle immobilization situations
due to a major force or unforeseen circumstances, such as natural phenomena of an extraordinary nature, earthquakes, volcanic eruptions, and other cyclonic storms.
. Vehicle immobilization situations
arising from car accidents caused by the driver of the vehicle or third parties. This means any occurrence that causes physical injury to the occupants and/or the vehicle caused by external forces.
. Acts of terrorism, riot or uproar, armed forces or police actions which prevent timely delivery of assistance services.
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Food service, beverages, telephone calls, or other extra costs. Accommodation costs apply only to Mexico per the terms and conditions of the Roadside Assistance program.
. Any damage to the vehicle
without intent, derived from the services provided.
. Cost of towing a trailer when
choosing a Chevrolet dealer that is nearest to the temporary storage facility for the disabled vehicle.
. Cost of all maneuvers required to access the vehicle when it is not available to be towed.
. Cost of fuel provided. Routine vehicle repair costs are not covered by the Roadside Assistance program. For more information, see your new vehicle warranty.
Customer Information
13-13
Contacting Roadside Assistance Roadside Assistance services are of no cost to you and available 24 hours a day, 365 days a year. Costs are only incurred in situations that exceed the limits of the program, some of which are listed previously in this section. To contact Roadside Assistance by phone, use the following numbers:
Mexico
01-800-466-0800
United States
1-866-466-8901
Canada
1-800-268-6800
E-mail [email protected] Chevrolet reserves the right to make any changes or discontinue the Roadside Assistance program at any time without notification.
Scheduling Service Appointments (U.S. and Canada) When the vehicle requires warranty service, contact your dealer and request an appointment. By scheduling a service appointment and advising the service consultant of your transportation needs, your dealer can help minimize your inconvenience. If the vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety related. If it is, please call your dealership, let them know this, and ask for instructions. If your dealer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for same-day repair.
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Customer Information
Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer one of the following:
Shuttle Service Shuttle service is the preferred means of offering Courtesy Transportation. Dealers may provide shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round-trip shuttle service within reasonable time and distance parameters of your dealer's area.
Public Transportation or Fuel Reimbursement If the vehicle requires overnight warranty repairs, and public transportation is used instead of your dealer's shuttle service, the expense must be supported by original receipts and can only be up to the maximum amount allowed by GM for shuttle service. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your dealer for information regarding the allowance amounts for reimbursement of fuel or other transportation costs.
Courtesy Transportation Program (U.S. and Canada) To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper-to-Bumper (Base Warranty Coverage period in Canada), extended powertrain, and/or hybrid-specific warranties in both the U.S. and Canada. Several Courtesy Transportation options are available to assist in reducing inconvenience when warranty repairs are required. Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information.
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Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if the vehicle is kept for an overnight warranty repair. Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/provincial, local, and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair. It may not be possible to provide a like vehicle as a courtesy rental.
Additional Program Information All program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. General Motors reserves the right to unilaterally modify, change, or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.
Collision Damage Repair (U.S. and Canada) If the vehicle is involved in a collision and it is damaged, have the damage repaired by a qualified technician using the proper equipment and quality replacement parts. Poorly performed collision repairs diminish the vehicle resale value, and safety performance can be compromised in subsequent collisions. Collision Parts Genuine GM Collision parts are new parts made with the same materials and construction methods as the parts with which the vehicle was originally built. Genuine GM Collision parts are the best choice to ensure that the vehicle's designed appearance, durability, and safety are preserved. The use of Genuine GM parts can help maintain the GM New Vehicle Limited Warranty.
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Customer Information
Recycled original equipment parts may also be used for repair. These parts are typically removed from vehicles that were total losses in prior crashes. In most cases, the parts being recycled are from undamaged sections of the vehicle. A recycled original equipment GM part may be an acceptable choice to maintain the vehicle's originally designed appearance and safety performance; however, the history of these parts is not known. Such parts are not covered by the GM New Vehicle Limited Warranty, and any related failures are not covered by that warranty. Aftermarket collision parts are also available. These are made by companies other than GM and may not have been tested for the vehicle. As a result, these parts may fit poorly, exhibit premature durability/ corrosion problems, and may not perform properly in subsequent collisions. Aftermarket parts are not covered by the GM New Vehicle
Limited Warranty, and any vehicle failure related to such parts is not covered by that warranty. Repair Facility GM also recommends that you choose a collision repair facility that meets your needs before you ever need collision repairs. Your dealer may have a collision repair center with GM-trained technicians and state‐of‐the‐art equipment, or be able to recommend a collision repair center that has GM-trained technicians and comparable equipment. Insuring the Vehicle Protect your investment in the GM vehicle with comprehensive and collision insurance coverage. There are significant differences in the quality of coverage afforded by various insurance policy terms. Many insurance policies provide
reduced protection to the GM vehicle by limiting compensation for damage repairs through the use of aftermarket collision parts. Some insurance companies will not specify aftermarket collision parts. When purchasing insurance, we recommend that you ensure that the vehicle will be repaired with GM original equipment collision parts. If such insurance coverage is not available from your current insurance carrier, consider switching to another insurance carrier. If the vehicle is leased, the leasing company may require you to have insurance that ensures repairs with Genuine GM Original Equipment Manufacturer (OEM) parts or Genuine Manufacturer replacement parts. Read the lease carefully, as you may be charged at the end of the lease for poor quality repairs.
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If a Crash Occurs If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer. Give only the necessary information to police and other parties involved in the crash. For emergency towing see Roadside Assistance Program (U.S. and Canada) on page 13‑8 or Roadside Assistance Program (Mexico) on page 13‑10. Gather the following information: . Driver name, address, and
telephone number.
. Driver license number.
. Owner name, address, and
telephone number.
. Vehicle license plate number. . Vehicle make, model, and
model year.
. Vehicle Identification
Number (VIN). Insurance company and policy number.
. General description of the
damage to the other vehicle. Choose a reputable repair facility that uses quality replacement parts. See “Collision Parts” earlier in this section. If the airbag has inflated, see What Will You See after an Airbag Inflates? on page 3‑26.
Managing the Vehicle Damage Repair Process In the event that the vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take the vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by the GM vehicle warranty. Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with the repair professional, and insist on Genuine GM parts. Remember, if the vehicle is leased, you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost.
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Customer Information
If another party's insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company's collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as the cost stays within reasonable limits.
Service Publications Ordering Information
Service Manuals Service Manuals have the diagnosis and repair information on the engines, transmission, axle, suspension, brakes, electrical, steering, body, etc. Service Bulletins Service Bulletins give additional technical service information needed to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions to assist in the diagnosis and service of the vehicle. Owner Information Owner publications are written specifically for owners and intended to provide basic operational information about the vehicle. The Owner Manual includes the Maintenance Schedule for all models. In-Portfolio: Includes a Portfolio, Owner Manual, and Warranty Booklet. RETAIL SELL PRICE: $35.00 (U.S.) plus handling and shipping fees. Without Portfolio: Owner Manual only. RETAIL SELL PRICE: $25.00 (U.S.) plus handling and shipping fees.
Current and Past Models Technical Service Bulletins and Manuals are available for current and past model GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday – Friday
8:00 AM – 6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit
Helm, Inc. at: www.helminc.com.
Or write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds.
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However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov; or
write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor
vehicle safety from
http://www.safercar.gov.
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a safety
defect, notify Transport Canada
immediately, and notify General
Motors of Canada Limited. Call
Transport Canada at
1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
80 rue Noel
Gatineau, QC J8Z 0A1
Reporting Safety Defects
Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign.
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Customer Information
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
Call 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada Limited
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data Recording and Privacy This GM vehicle has a number of sophisticated computers that record information about the vehicle’s performance and how it is driven. For example, the vehicle uses computer modules to monitor and control engine and transmission performance, to monitor the conditions for airbag deployment and deploy airbags in a crash, and, if so equipped, to provide antilock braking to help the driver control the vehicle. These modules may store data to help your dealer technician service the vehicle. Some modules may also store data about how you operate the vehicle, such as rate of fuel consumption or average speed. These modules may also retain the owner’s personal preferences, such as radio presets, seat positions, and temperature settings.
Event Data Recorders This vehicle has an Event Data Recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an airbag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle's systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as: . How various systems in the
vehicle were operating.
. Whether or not the driver and
passenger safety belts were buckled/fastened.
. How far, if at all, the driver was pressing the accelerator and/or brake pedal.
. How fast the vehicle was
traveling.
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GM will not access this data or share it with others except: with the consent of the vehicle owner or, if the vehicle is leased, with the consent of the lessee; in response to an official request by police or similar government office; as part of GM's defense of litigation through the discovery process; or, as required by law. Data that GM collects or receives may also be used for GM research needs or may be made available to others for research purposes, where a need is shown and the data is not tied to a specific vehicle or vehicle owner.
OnStar® If the vehicle is equipped with an active OnStar system, that system may also record data in crash or near crash‐like situations. The OnStar Terms and Conditions provides information on data collection and use and is available in the OnStar glove box kit, at www.onstar.com (U.S.) or www.onstar.ca (Canada), or by pressing the Q button and speaking to an advisor.
This data can help provide a better understanding of the circumstances in which crashes and injuries occur. Important: EDR data is recorded by the vehicle only if a non-trivial crash situation occurs; no data is recorded by the EDR under normal driving conditions and no personal data (e.g., name, gender, age, and crash location) is recorded. However, other parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation. To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law enforcement, that have the special equipment, can read the information if they have access to the vehicle or the EDR.
Chevrolet Colorado Owner Manual - 2012
Black plate (22,1)
13-22
Customer Information
Radio Frequency Identification (RFID) RFID technology is used in some vehicles for functions such as tire pressure monitoring and ignition system security, as well as in connection with conveniences such as key fobs for remote door locking/ unlocking and starting, and in-vehicle transmitters for garage door openers. RFID technology in GM vehicles does not use or record personal information or link with any other GM system containing personal information.
Radio Frequency Statement This vehicle has systems that operate on a radio frequency that comply with Part 15 of the Federal Communications Commission (FCC) rules and with Industry Canada Standards RSS‐GEN/210/220/310.
Operation is subject to the following two conditions: 1. The device may not cause
harmful interference.
2. The device must accept any
interference received, including interference that may cause undesired operation of the device.
Changes or modifications to any of these systems by other than an authorized service facility could void authorization to use this equipment.
Chevrolet Colorado Owner Manual - 2012
Black plate (1,1)
Accessories and
Modifications . . . . . . . . . . . . . . . . . 10-4
Accessory Power . . . . . . . . . . . . . . 9-31
Add-On Electrical
Equipment . . . . . . . . . . . . . . . . . . . 9-67
Adjustments
Lumbar, Front Seats . . . . . . . . . . . 3-4
Air Cleaner/Filter, Engine . . . . . 10-17
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 8-3
Airbag System
Check . . . . . . . . . . . . . . . . . . . . . . . .3-34
How Does an Airbag
Restrain? . . . . . . . . . . . . . . . . . . .3-25
Passenger Sensing
System . . . . . . . . . . . . . . . . . . . . . .3-27
What Makes an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . .3-25
What Will You See after an
Airbag Inflates? . . . . . . . . . . . . .3-26
INDEX
i-1
Airbag System (cont'd)
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . .3-24
Where Are the Airbags? . . . . . .3-22
Airbags
Adding Equipment to the
Vehicle . . . . . . . . . . . . . . . . . . . . . .3-33
Passenger Status Indicator . . . 5-11
Readiness Light . . . . . . . . . . . . . .5-10
Servicing Airbag-Equipped
Vehicles . . . . . . . . . . . . . . . . . . . . .3-32
System Check . . . . . . . . . . . . . . . .3-20
Alarm System
Anti-theft . . . . . . . . . . . . . . . . . . . . . .2-10
AM-FM Radio . . . . . . . . . . . . . . . . . . . 7-7
Antenna
Satellite Radio . . . . . . . . . . . . . . . .7-14
Anti-theft
Appearance Care
Exterior . . . . . . . . . . . . . . . . . . . . . 10-96
Interior . . . . . . . . . . . . . . . . . . . . . . 10-99
Ashtrays . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Assistance Program,
Roadside . . . . . . . . . . . . . . 13-8, 13-10
Audio Players . . . . . . . . . . . . . . . . . 7-15
CD . . . . . . . . . . . . . . . . . . . . . . . . . . .7-15
Audio System
Chime Level Adjustment . . . . . . . 5-6
Fixed Mast Antenna . . . . . . . . . .7-14
Radio Reception . . . . . . . . . . . . . .7-13
Theft-Deterrent Feature . . . . . . . . 7-2
Automatic
Door Locks . . . . . . . . . . . . . . . . . . . . 2-6
Headlamp System . . . . . . . . . . . . . 6-3
Transmission . . . . . . . . . . . . . . . . .9-36
Transmission Fluid . . . . . . . . . 10-13
Alarm System . . . . . . . . . . . . . . . .2-10
Automatic Transmission
Antilock Brake
System (ABS) . . . . . . . . . . . . . . . . 9-44
Warning Light . . . . . . . . . . . . . . . . .5-16
Shift Lock Control
Function Check . . . . . . . . . . . 10-33
Axle, Front . . . . . . . . . . . . . . . . . . . . 10-31
Axle, Rear . . . . . . . . . . . . . . . . . . . . 10-32
Chevrolet Colorado Owner Manual - 2012
Black plate (2,1)
i-2
INDEX
Battery . . . . . . . . . . . . . . . . . . . . . . . 10-30
Jump Starting . . . . . . . . . . . . . . . 10-87
Load Management . . . . . . . . . . . . . 6-7
Power Protection . . . . . . . . . . . . . . 6-7
Voltage and Charging
Messages . . . . . . . . . . . . . . . . . . .5-23
Blade Replacement, Wiper . . . 10-34
Bluetooth . . . . . . . . . . . . . . . . . . . . . . 7-21
Brake
System Warning Light . . . . . . . .5-15
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 10-27
Antilock . . . . . . . . . . . . . . . . . . . . . . .9-44
Assist . . . . . . . . . . . . . . . . . . . . . . . . .9-46
Fluid . . . . . . . . . . . . . . . . . . . . . . . . 10-28
Parking . . . . . . . . . . . . . . . . . . . . . . .9-45
System Messages . . . . . . . . . . . .5-23
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Break-In, New Vehicle . . . . . . . . . 9-26
Bulb Replacement . . . . . . . . . . . . 10-39
Center High-Mounted
Stoplamp (CHMSL) . . . . . . . 10-38
Fog Lamps . . . . . . . . . . . . . . . . . . . . 6-5
Bulb Replacement (cont'd)
Halogen Bulbs . . . . . . . . . . . . . . 10-36
Headlamp Aiming . . . . . . . . . . . 10-36
Headlamps . . . . . . . . . . 10-36, 10-37
License Plate Lamps . . . . . . . 10-39
Taillamps, Turn Signal,
Stoplamps, and
Back-up Lamps . . . . . . . . . . . 10-37
Buying New Tires . . . . . . . . . . . . . 10-62
Calibration . . . . . . . . . . . . . . . . . . . . . . 5-3
California
Fuel Requirements . . . . . . . . . . .9-53
Perchlorate Materials
Requirements . . . . . . . . . . . . . . .10-3
Warning . . . . . . . . . . . . . . . . . . . . . .10-3
Canadian Vehicle Owners . . . . . . . . iii
Capacities and
Specifications . . . . . . . . . . . . . . . . 12-2
Carbon Monoxide
Engine Exhaust . . . . . . . . . . . . . . .9-34
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Winter Driving . . . . . . . . . . . . . . . .9-15
Cautions, Danger, and
Warnings . . . . . . . . . . . . . . . . . . . . . . . . iv
CD Player . . . . . . . . . . . . . . . . . . . . . 7-15
Center Console Storage . . . . . . . . 4-2
Center High-Mounted
Stoplamp (CHMSL) . . . . . . . . . 10-38
Chains, Tire . . . . . . . . . . . . . . . . . . 10-68
Charging System Light
. . . . . . . . 5-12
Check
Engine Light . . . . . . . . . . . . . . . . . .5-13
Ignition
Transmission Lock . . . . . . . . 10-33
Child Restraints
Infants and Young
Children . . . . . . . . . . . . . . . . . . . . .3-37
Lower Anchors and
Tethers for Children . . . . . . . . .3-43
Chevrolet Colorado Owner Manual - 2012
Black plate (3,1)
INDEX
i-3
Child Restraints (cont'd)
Older Children . . . . . . . . . . . . . . . .3-35
Securing . . . . . . . . . . 3-54, 3-57, 3-59
Systems . . . . . . . . . . . . . . . . . . . . . .3-39
Cigarette Lighter . . . . . . . . . . . . . . . . 5-5
Circuit Breakers . . . . . . . . . . . . . . 10-40
Cleaning
Exterior Care . . . . . . . . . . . . . . . 10-96
Interior Care . . . . . . . . . . . . . . . . 10-99
Climate Control Systems . . . . . . . 8-1
Air Conditioning . . . . . . . . . . . . . . . 8-1
Heating . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Cluster, Instrument
. . . . . . . . . . . . . 5-7
Clutch, Hydraulic . . . . . . . . . . . . . 10-17
Collision Damage Repair . . . . . 13-15
Compact Spare Tire . . . . . . . . . . 10-85
Compass . . . . . . . . . . . . . . . . . . . . . . . 5-3
Control of a Vehicle . . . . . . . . . . . . . 9-3
Convex Mirrors . . . . . . . . . . . . . . . . 2-13
Coolant
Engine . . . . . . . . . . . . . . . . . . . . . . 10-19
Engine Temperature Gauge . . . 5-9
Cooling System . . . . . . . . . . . . . . . 10-18
Engine Messages . . . . . . . . . . . .5-24
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . 13-14
Cruise Control . . . . . . . . . . . . . . . . . 9-50
Light . . . . . . . . . . . . . . . . . . . . . . . . . .5-19
Cupholders . . . . . . . . . . . . . . . . . . . . . 4-1
Customer Assistance . . . . . . . . . . 13-6
Offices . . . . . . . . . . . . . . . . . . . . . . . .13-5
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . .13-6
Customer Information Service Publications
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-3
Defensive Driving . . . . . . . . . . . . . . . 9-3
Distracted Driving . . . . . . . . . . . . . . . 9-2
Dome Lamps . . . . . . . . . . . . . . . . . . . 6-6
Door
Ajar Messages . . . . . . . . . . . . . . .5-24
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Power Locks . . . . . . . . . . . . . . . . . . . 2-6
Rear Doors . . . . . . . . . . . . . . . . . . . . 2-7
Drive Belt Routing, Engine . . . . . 12-4
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . 5-20
Ordering Information . . . . . . 13-18
Driving
Customer Satisfaction
Procedure . . . . . . . . . . . . . . 13-1, 13-4
Damage Repair, Collision . . . . . 13-15
Danger, Warnings, and
Cautions . . . . . . . . . . . . . . . . . . . . . . . . iv
. . . . . . . 13-20
Data Recorders, Event
Characteristics and
Towing Tips . . . . . . . . . . . . . . . . .9-58
Defensive . . . . . . . . . . . . . . . . . . . . . . 9-3
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
For Better Fuel Economy . . . . .1-19
Highway Hypnosis . . . . . . . . . . . .9-13
Hill and Mountain Roads . . . . . .9-14
If the Vehicle is Stuck . . . . . . . . .9-17
Loss of Control . . . . . . . . . . . . . . . . 9-5
Chevrolet Colorado Owner Manual - 2012
Black plate (4,1)
i-4
INDEX
Driving (cont'd)
Off-Road . . . . . . . . . . . . . . . . . . . . . . 9-6
Off-Road Recovery . . . . . . . . . . . . 9-5
Vehicle Load Limits . . . . . . . . . . .9-19
Wet Roads . . . . . . . . . . . . . . . . . . .9-12
Winter . . . . . . . . . . . . . . . . . . . . . . . .9-15
Electrical Equipment,
Add-On . . . . . . . . . . . . . . . . . . . . . . 9-67
Electrical System
Engine Compartment
Fuse Block . . . . . . . . . . . . . . . . 10-41
Fuses and Circuit
Breakers . . . . . . . . . . . . . . . . . . 10-40
Overload . . . . . . . . . . . . . . . . . . . 10-40
Engine
Air Cleaner/Filter . . . . . . . . . . . 10-17
Check and Service Engine
Soon Light . . . . . . . . . . . . . . . . . .5-13
Compartment Overview . . . . . . .10-6
Coolant . . . . . . . . . . . . . . . . . . . . . 10-19
Engine (cont'd)
Coolant Temperature Gauge . . . 5-9
Cooling System . . . . . . . . . . . . . 10-18
Cooling System Messages . . .5-24
Drive Belt Routing . . . . . . . . . . . .12-4
Exhaust
. . . . . . . . . . . . . . . . . . . . . .9-34
Fan . . . . . . . . . . . . . . . . . . . . . . . . . 10-25
Heater . . . . . . . . . . . . . . . . . . . . . . . .9-30
Oil Life System . . . . . . . . . . . . . 10-12
Oil Messages . . . . . . . . . . . . . . . . .5-24
Overheating . . . . . . . . . . . . . . . . 10-23
Power Messages . . . . . . . . . . . . .5-25
Pressure Light . . . . . . . . . . . . . . . .5-18
Running While Parked . . . . . . . .9-35
Starting . . . . . . . . . . . . . . . . . . . . . . .9-28
Equipment, Towing . . . . . . . . . . . . 9-66
Event Data Recorders . . . . . . . . 13-20
Exit Lighting . . . . . . . . . . . . . . . . . . . . 6-7
Extender, Safety Belt . . . . . . . . . . 3-19
Exterior Cargo Lamps . . . . . . . . . . 6-5
Exterior Lamp Controls . . . . . . . . . 6-1
Exterior Lamps Off Reminder . . . 6-2
Fan
Engine . . . . . . . . . . . . . . . . . . . . . . 10-25
Filter,
Engine Air Cleaner . . . . . . . . . 10-17
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 6-2
Flashers, Hazard Warning . . . . . . 6-4
Flat Tire . . . . . . . . . . . . . . . . . . . . . . 10-69
Changing . . . . . . . . . . . . . . . . . . . 10-71
Floor Mats . . . . . . . . . . . . . . . . . . .10-102
Fluid
Automatic Transmission . . . . 10-13
Brakes . . . . . . . . . . . . . . . . . . . . . . 10-28
Four-Wheel Drive
Transfer Case . . . . . . . . . . . . . . .9-40
Power Steering . . . . . . . . . . . . . 10-25
Washer . . . . . . . . . . . . . . . . . . . . . 10-26
Fog Lamps
Bulb Replacement . . . . . . . . . . . . . 6-5
Four-Wheel Drive . . . . . . . 10-30, 9-40
Front Axle . . . . . . . . . . . . . . . . . . . . 10-31
Chevrolet Colorado Owner Manual - 2012
Black plate (5,1)
INDEX
i-5
Front Seats
Adjustment . . . . . . . . . . . . . . . . . . . . 3-3
Heated . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-53
Additives . . . . . . . . . . . . . . . . . . . . .9-54
Economy Driving . . . . . . . . . . . . .1-19
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . .9-57
Filling the Tank . . . . . . . . . . . . . . .9-55
Foreign Countries . . . . . . . . . . . .9-54
Gasoline Specifications . . . . . . .9-53
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Recommended . . . . . . . . . . . . . . .9-53
Requirements, California . . . . .9-53
System Messages . . . . . . . . . . . .5-25
Full-Size Spare Tire . . . . . . . . . . 10-86
Fuses
Engine Compartment
Fuse Block . . . . . . . . . . . . . . . . 10-41
Fuses and Circuit
Breakers . . . . . . . . . . . . . . . . . . 10-40
Gasoline
Specifications . . . . . . . . . . . . . . . . .9-53
Gauges
Engine Coolant
Temperature . . . . . . . . . . . . . . . . . 5-9
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Odometer . . . . . . . . . . . . . . . . . . . . . . 5-8
Speedometer . . . . . . . . . . . . . . . . . . 5-8
Tachometer . . . . . . . . . . . . . . . . . . . . 5-8
Trip Odometer . . . . . . . . . . . . . . . . . 5-8
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . . 5-6
General Information
Service and Maintenance . . . . . 11-1
Towing . . . . . . . . . . . . . . . . . . . . . . . .9-57
Vehicle Care . . . . . . . . . . . . . . . . . .10-2
Glove Box . . . . . . . . . . . . . . . . . . . . . . 4-1
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . 13-7
Halogen Bulbs . . . . . . . . . . . . . . . . 10-36
Hazard Warning Flashers . . . . . . . 6-4
Head Restraints . . . . . . . . . . . . . . . . 3-2
Headlamps . . . . . . . . . . . . . . . . . . . 10-37
Aiming . . . . . . . . . . . . . . . . . . . . . . 10-36
Automatic . . . . . . . . . . . . . . . . . . . . . . 6-3
Bulb Replacement . . . . . . . . . . 10-36
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . 6-3
Flash-to-Pass . . . . . . . . . . . . . . . . . . 6-2
High-Beam On Light . . . . . . . . . .5-19
High/Low Beam Changer . . . . . . 6-2
Heated Front Seats . . . . . . . . . . . . . 3-7
Heater
Engine . . . . . . . . . . . . . . . . . . . . . . . .9-30
Heating and Air Conditioning . . . 8-1
High-Beam On Light . . . . . . . . . . . 5-19
High-Speed Operation . . . . . . . . 10-55
Highway Hypnosis . . . . . . . . . . . . . 9-13
Hill and Mountain Roads . . . . . . . 9-14
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . 10-5
Chevrolet Colorado Owner Manual - 2012
Black plate (6,1)
i-6
INDEX
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
How to Wear Safety Belts
Properly . . . . . . . . . . . . . . . . . . . . . . 3-12
Hydraulic Clutch . . . . . . . . . . . . . . 10-17
Ignition Positions . . . . . . . . . . . . . . 9-26
Ignition Transmission Lock
Check . . . . . . . . . . . . . . . . . . . . . . . 10-33
Immobilizer . . . . . . . . . . . . . . . . . . . . 2-11
Infants and Young Children,
Restraints . . . . . . . . . . . . . . . . . . . . 3-37
Infotainment . . . . . . . . . . . . . . . . . . . . 7-1
Instrument Cluster . . . . . . . . . . . . . . 5-7
Introduction . . . . . . . . . . . . . . . . . . . . . . . iii
Jump Starting . . . . . . . . . . . . . . . . . 10-87
Keyless Entry
Remote (RKE) System . . . . . . . . 2-3
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Labeling, Tire Sidewall . . . . . . . . 10-48
Lamps
Daytime Running (DRL) . . . . . . . 6-3
Dome . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Exterior Cargo . . . . . . . . . . . . . . . . . 6-5
Exterior Controls . . . . . . . . . . . . . . . 6-1
Exterior Lamps Off
Reminder . . . . . . . . . . . . . . . . . . . . 6-2
License Plate . . . . . . . . . . . . . . . 10-39
Malfunction Indicator . . . . . . . . .5-13
Messages . . . . . . . . . . . . . . . . . . . .5-25
Lap Belt . . . . . . . . . . . . . . . . . . . . . . . 3-18
Lap-Shoulder Belt . . . . . . . . . . . . . 3-13
LATCH System
Replacing Parts after a
Crash . . . . . . . . . . . . . . . . . . . . . . .3-54
LATCH, Lower Anchors and
Tethers for Children . . . . . . . . . . 3-43
Latches, Seatback . . . . . . . . . . . . . . 3-6
Lighter, Cigarette . . . . . . . . . . . . . . . 5-5
Lighting
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Illumination Control . . . . . . . . . . . . 6-6
Lights
Airbag Readiness . . . . . . . . . . . . .5-10
Antilock Brake System
(ABS) Warning . . . . . . . . . . . . . .5-16
Brake System Warning . . . . . . .5-15
Charging System . . . . . . . . . . . . .5-12
Cruise Control . . . . . . . . . . . . . . . .5-19
Engine Oil Pressure . . . . . . . . . .5-18
Flash-to-Pass . . . . . . . . . . . . . . . . . . 6-2
High-Beam On . . . . . . . . . . . . . . . .5-19
High/Low Beam Changer . . . . . . 6-2
Safety Belt Reminders . . . . . . . . . 5-9
Security . . . . . . . . . . . . . . . . . . . . . .5-19
StabiliTrak® OFF . . . . . . . . . . . . .5-17
Tire Pressure . . . . . . . . . . . . . . . . .5-18
Traction Control System
(TCS)/StabiliTrak® . . . . . . . . . .5-17
Limited-Slip Rear Axle . . . . . . . . . 9-50
Chevrolet Colorado Owner Manual - 2012
Black plate (7,1)
Locks
Automatic Door . . . . . . . . . . . . . . . . 2-6
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Lockout Protection . . . . . . . . . . . . . 2-6
Power Door . . . . . . . . . . . . . . . . . . . . 2-6
Safety . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Loss of Control . . . . . . . . . . . . . . . . . 9-5
Lower Anchors and Tethers
for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . 3-43
Lumbar Adjustment . . . . . . . . . . . . . 3-4
Front Seats . . . . . . . . . . . . . . . . . . . . 3-4
Maintenance
Records . . . . . . . . . . . . . . . . . . . . .11-16
Maintenance Schedule Recommended Fluids
and Lubricants . . . . . . . . . . . . .11-12
Transfer Case . . . . . . . . . . . . . . . .9-40
Malfunction Indicator Lamp . . . . 5-13
Manual Mirrors . . . . . . . . . . . . . . . . 2-14
Manual Transmission . . . . . . . . . . 9-38
Fluid . . . . . . . . . . . . . . . . . . . . . . . . 10-16
Manual Windows . . . . . . . . . . . . . . 2-17
Messages
Battery Voltage and
Charging . . . . . . . . . . . . . . . . . . . .5-23
Brake System . . . . . . . . . . . . . . . .5-23
Door Ajar . . . . . . . . . . . . . . . . . . . . .5-24
Engine Cooling System . . . . . . .5-24
Engine Oil . . . . . . . . . . . . . . . . . . . .5-24
Engine Power . . . . . . . . . . . . . . . .5-25
Fuel System . . . . . . . . . . . . . . . . . .5-25
Lamp . . . . . . . . . . . . . . . . . . . . . . . . .5-25
Ride Control System . . . . . . . . . .5-26
Service Vehicle . . . . . . . . . . . . . . .5-26
Tire . . . . . . . . . . . . . . . . . . . . . . . . . . .5-27
Transmission . . . . . . . . . . . . . . . . .5-27
Vehicle . . . . . . . . . . . . . . . . . . . . . . .5-23
Mirrors
Automatic Dimming
Rearview . . . . . . . . . . . . . . . . . . . .2-15
Convex . . . . . . . . . . . . . . . . . . . . . . .2-13
Manual . . . . . . . . . . . . . . . . . . . . . . .2-14
INDEX
i-7
Mirrors (cont'd)
Manual Rearview . . . . . . . . . . . . .2-15
Power . . . . . . . . . . . . . . . . . . . . . . . .2-14
Monitor System, Tire
Pressure . . . . . . . . . . . . . . . . . . . . 10-56
New Vehicle Break-In . . . . . . . . . . 9-26
Odometer . . . . . . . . . . . . . . . . . . . . . . . 5-8
Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Off-Road . . . . . . . . . . . . . . . . . . . . . . . 9-6
Driving . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
Recovery . . . . . . . . . . . . . . . . . . . . . . 9-5
Oil
Engine . . . . . . . . . . . . . . . . . . . . . . 10-10
Engine Oil Life System . . . . . 10-12
Messages . . . . . . . . . . . . . . . . . . . .5-24
Pressure Light . . . . . . . . . . . . . . . .5-18
Older Children, Restraints . . . . . 3-35
Online Owner Center . . . . . . . . . . 13-6
Chevrolet Colorado Owner Manual - 2012
Black plate (8,1)
i-8
INDEX
OnStar®
Perchlorate Materials
System, In Brief
. . . . . . . . . . . . . .1-20
Requirements, California . . . . . 10-3
Operation, Infotainment
Phone
System . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Bluetooth . . . . . . . . . . . . . . . . . . . . .7-21
Ordering
Pickup Conversion to
Service Publications . . . . . . . . 13-18
Chassis Cab . . . . . . . . . . . . . . . . . 9-67
Outlets
Power . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Overheating, Engine . . . . . . . . . . 10-23
Park
Shifting Into . . . . . . . . . . . . . . . . . . .9-31
Shifting Out of . . . . . . . . . . . . . . . .9-32
Parking . . . . . . . . . . . . . . . . . . . . . . . . 9-33
Brake . . . . . . . . . . . . . . . . . . . . . . . . .9-45
Brake and P (Park)
Mechanism Check . . . . . . . . 10-34
Over Things That Burn . . . . . . .9-34
Passenger Airbag Status
Indicator . . . . . . . . . . . . . . . . . . . . . 5-11
Passenger Sensing System . . . 3-27
Power
Door Locks . . . . . . . . . . . . . . . . . . . . 2-6
Mirrors . . . . . . . . . . . . . . . . . . . . . . . .2-14
Outlets . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Protection, Battery . . . . . . . . . . . . . 6-7
Retained Accessory (RAP) . . .9-31
Seat Adjustment . . . . . . . . . . . . . . . 3-3
Steering Fluid . . . . . . . . . . . . . . . 10-25
Windows . . . . . . . . . . . . . . . . . . . . .2-17
Pregnancy, Using Safety
Belts . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Privacy
Radio Frequency
Identification (RFID) . . . . . . . 13-22
Program
Courtesy Transportation . . . . 13-14
Proposition 65 Warning,
California . . . . . . . . . . . . . . . . . . . . . 10-3
Radio Frequency
Identification (RFID) . . . . . . . . 13-22
Statement . . . . . . . . . . . . . . . . . . 13-22
Radios
AM-FM Radio . . . . . . . . . . . . . . . . . . 7-7
Reception . . . . . . . . . . . . . . . . . . . .7-13
Satellite . . . . . . . . . . . . . . . . . . . . . . . 7-11
Rear Axle . . . . . . . . . . . . . . . . . . . . . 10-32
Limited-Slip . . . . . . . . . . . . . . . . . . .9-50
Rear Doors . . . . . . . . . . . . . . . . . . . . . 2-7
Rear Seats . . . . . . . . . . . . . . . . . 3-8, 3-9
Rear Storage . . . . . . . . . . . . . . . . . . . 4-2
Rear Windows . . . . . . . . . . . . . . . . . 2-19
Rearview Mirrors . . . . . . . . . . . . . . 2-15
Automatic Dimming . . . . . . . . . . .2-15
Reclining Seatbacks . . . . . . . . . . . . 3-4
Recommended
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . .9-53
Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . . . 11-12
Records
Maintenance . . . . . . . . . . . . . . . . .11-16
Chevrolet Colorado Owner Manual - 2012
Black plate (9,1)
Recreational Vehicle
Ride Control Systems
Towing . . . . . . . . . . . . . . . . . . . . . . 10-91
Reimbursement Program,
Limited Slip Rear Axle . . . . . . . .9-50
Messages . . . . . . . . . . . . . . . . . . . .5-26
GM Mobility . . . . . . . . . . . . . . . . . . 13-7
Roads
Remote Keyless Entry
(RKE) System . . . . . . . . . . . . . 2-2, 2-3
Replacement Bulbs . . . . . . . . . . . 10-39
Replacement Parts
Airbags . . . . . . . . . . . . . . . . . . . . . . .3-34
Maintenance . . . . . . . . . . . . . . . . .11-15
Replacing Airbag System . . . . . . 3-34
Replacing LATCH System
Parts after a Crash . . . . . . . . . . . 3-54
Replacing Safety Belt
System Parts after a Crash . . . 3-20
Reporting Safety Defects
Canadian Government . . . . . . 13-19
General Motors . . . . . . . . . . . . . 13-20
U.S. Government . . . . . . . . . . . 13-19
Restraints
Where to Put . . . . . . . . . . . . . . . . .3-41
Retained Accessory
Power (RAP) . . . . . . . . . . . . . . . . . 9-31
Driving, Wet . . . . . . . . . . . . . . . . . .9-12
Roadside Assistance
Program . . . . . . . . . . . . . . . 13-8, 13-10
Rotation, Tires . . . . . . . . . . . . . . . . 10-60
Routing, Engine Drive Belt . . . . . 12-4
Running the Vehicle While
Parked . . . . . . . . . . . . . . . . . . . . . . . 9-35
Safety Belts . . . . . . . . . . . . . . . . . . . 3-11
Care . . . . . . . . . . . . . . . . . . . . . . . . . .3-19
Extender . . . . . . . . . . . . . . . . . . . . . .3-19
How to Wear Safety Belts
Properly . . . . . . . . . . . . . . . . . . . . .3-12
Lap Belt . . . . . . . . . . . . . . . . . . . . . .3-18
Lap-Shoulder Belt . . . . . . . . . . . .3-13
Reminders . . . . . . . . . . . . . . . . . . . . . 5-9
Replacing after a Crash . . . . . .3-20
Use During Pregnancy . . . . . . . .3-18
INDEX
i-9
Safety Defects Reporting
Canadian Government . . . . . . 13-19
General Motors . . . . . . . . . . . . . 13-20
U.S. Government . . . . . . . . . . . 13-19
Safety Locks . . . . . . . . . . . . . . . . . . . . 2-6
Safety System Check . . . . . . . . . . 3-19
Satellite Radio . . . . . . . . . . . . . . . . . 7-11
Scheduling Appointments . . . . . 13-13
Seatback Latches . . . . . . . . . . . . . . 3-6