2005 Chevrolet Avalanche Owners Manual

Download PDF Manual
They can all be hazardous — some more than others — and they can all damage the vehicle, too. Do not use any of these products unless this manual says you can. In many uses, these will damage the vehicle: (cid:127) Alcohol Laundry Soap (cid:127) Bleach (cid:127) Reducing Agents 5-96 (cid:127) (cid:127) (cid:127) (cid:127) Most stains can be removed with club soda water. To clean, use the following instructions: 1. For liquids: blot with a clean, soft, white cloth. For solids: remove as much as possible and then vacuum or brush. 2. Apply club soda water to a clean, soft, white cloth. Do not over-saturate; the cloth should not drip water. 3. Clean the entire area. Avoid getting the fabric too wet. 4. Start cleaning from the seams into the stain to avoid a ring effect. 5. Continue cleaning, using a clean area of the cloth each time it becomes soiled. 6. When the stain is removed, blot the cleaned area with another dry, clean, soft, white cloth. Using Cleaner on Fabric 1. First, try the cleaner on an area of the fabric that is not easily seen to make sure the cleaner does not affect the color of the fabric. 2. For liquids: blot with a clean, soft, white cloth. For solids: remove as much as possible and then vacuum or brush. 3. Spray a small amount of the cleaner onto a clean soft, white, cloth. Do not apply spray directly to the fabric. 4. Start cleaning from the seams into the stain to avoid a ring effect. 5. Continue cleaning, using a clean area of the cloth each time it becomes soiled. 6. When the stain is removed, blot the cleaned area with another dry, clean, soft, white cloth. 7. If the cleaner leaves a ring effect, follow up with the club soda water instructions given earlier in this section. Special Fabric Cleaning Problems Stains caused by such things as catsup, black coffee, egg, fruit, fruit juice, milk, soft drinks, vomit, urine, and blood can be removed using the club soda water instructions given earlier in this section. If an odor lingers after cleaning vomit or urine, treat the area with a water and baking soda solution: 1 teaspoon (5 ml) of baking soda to 1 cup (250 ml) of lukewarm water. Let dry. Stains caused by oil and grease can be cleaned with an approved GM cleaner and a clean, white cloth. 1. Carefully scrape off excess stain. 2. Clean with cool water and allow to dry completely. 3. If a stain remains, follow the “Using Cleaner on Fabric” instructions described earlier. 5-97 Vinyl Use warm water and a clean cloth. (cid:127) Rub with a clean, damp cloth to remove dirt. This may have to be done more than once. Things like tar, asphalt, and shoe polish will stain if they are not removed quickly. Use a clean cloth and vinyl cleaner. See your dealer for this product. Leather Use a soft cloth with lukewarm water and a mild soap or saddle soap and wipe dry with a soft cloth. Then, let the leather dry naturally. Do not use heat to dry. For stubborn stains, use a leather cleaner. (cid:127) Never use oils, varnishes, solvent-based or abrasive cleaners, furniture polish, or shoe polish on leather. (cid:127) Soiled or stained leather should be cleaned immediately. If dirt is allowed to work into the ﬁnish, it can harm the leather. Instrument Panel Use only mild soap and water to clean the top surfaces of the instrument panel. Sprays containing silicones or waxes may cause annoying reﬂections in the windshield and even make it difficult to see through the windshield under certain conditions. Interior Plastic Components Use only a mild soap and water solution on a soft cloth or sponge. Commercial cleaners may affect the surface ﬁnish. Glass Surfaces Glass should be cleaned often. GM Glass Cleaner or a liquid household glass cleaner will remove normal tobacco smoke and dust ﬁlms on interior glass. See Vehicle Care/Appearance Materials on page 5-103. Notice: glass surfaces on your vehicle, you could scratch the glass and/or cause damage to the rear window defogger and the integrated radio antenna. When cleaning the glass on your vehicle, use only a soft cloth and glass cleaner. If you use abrasive cleaners when cleaning 5-98 (cid:127) (cid:127) Care of Safety Belts Keep belts clean and dry. {CAUTION: Do not bleach or dye safety belts. If you do, it may severely weaken them. In a crash, they might not be able to provide adequate protection. Clean safety belts only with mild soap and lukewarm water. Weatherstrips Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth. During very cold, damp weather frequent application may be required. See Recommended Fluids and Lubricants on page 6-13. Washing Your Vehicle The paint ﬁnish on the vehicle provides beauty, depth of color, gloss retention, and durability. The best way to preserve the vehicle’s ﬁnish is to keep it clean by washing it often with lukewarm or cold water. Do not wash the vehicle in the direct rays of the sun. Use a car washing soap. Do not use strong soaps or chemical detergents. Be sure to rinse the vehicle well, removing all soap residue completely. GM-approved cleaning products can be obtained from your dealer. See Vehicle Care/Appearance Materials on page 5-103. Do not use cleaning agents that are petroleum based, or that contain acid or abrasives. All cleaning agents should be ﬂushed promptly and not allowed to dry on the surface, or they could stain. Dry the ﬁnish with a soft, clean chamois or an all-cotton towel to avoid surface scratches and water spotting. High pressure car washes may cause water to enter the vehicle. Cleaning Exterior Lamps/Lenses Use only lukewarm or cold water, a soft cloth and a car washing soap to clean exterior lamps and lenses. Follow instructions under Washing Your Vehicle on page 5-99. 5-99 Finish Care Occasional waxing or mild polishing of your vehicle by hand may be necessary to remove residue from the paint ﬁnish. You can get GM-approved cleaning products from your dealer. See Vehicle Care/Appearance Materials on page 5-103. If your vehicle has a “basecoat/clearcoat” paint ﬁnish. The clearcoat gives more depth and gloss to the colored basecoat. Always use waxes and polishes that are non-abrasive and made for a basecoat/clearcoat paint ﬁnish. Notice: Machine compounding or aggressive polishing on a basecoat/clearcoat paint ﬁnish may damage it. Use only non-abrasive waxes and polishes that are made for a basecoat/clearcoat paint ﬁnish on your vehicle. Foreign materials such as calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, etc., can damage your vehicle’s ﬁnish if they remain on painted surfaces. Wash the vehicle as soon as possible. If necessary, use non-abrasive cleaners that are marked safe for painted surfaces to remove foreign matter. Exterior painted surfaces are subject to aging, weather and chemical fallout that can take their toll over a period of years. You can help to keep the paint ﬁnish looking new by keeping your vehicle garaged or covered whenever possible. Protecting Exterior Bright Metal Parts Bright metal parts should be cleaned regularly to keep their luster. Washing with water is all that is usually needed. However, you may use chrome polish on chrome or stainless steel trim, if necessary. Use special care with aluminum trim. To avoid damaging protective trim, never use auto or chrome polish, steam or caustic soap to clean aluminum. A coating of wax, rubbed to high polish, is recommended for all bright metal parts. Windshield and Wiper Blades If the windshield is not clear after using the windshield washer, or if the wiper blade chatters when running, wax, sap, or other material may be on the blade or windshield. Clean the outside of the windshield with a glass cleaning liquid or powder and water solution. The windshield is clean if beads do not form when it is rinsed with water. 5-100 Grime from the windshield will stick to the wiper blades and affect their performance. Clean the blade by wiping vigorously with a cloth soaked in full-strength windshield washer solvent. Then rinse the blade with water. Check the wiper blades and clean them as necessary; replace blades that look worn. Aluminum or Chrome-Plated Wheels The vehicle may be equipped with either aluminum or chrome-plated wheels. Keep the wheels clean using a soft clean cloth with mild soap and water. Rinse with clean water. After rinsing thoroughly, dry with a soft clean towel. A wax may then be applied. Notice: abrasive polishes, cleaners, brushes, or cleaners that contain acid on aluminum or chrome-plated wheels, you could damage the surface of the wheel(s). The repairs would not be covered by your warranty. Use only GM-approved cleaners on aluminum or chrome-plated wheels. If you use strong soaps, chemicals, The surface of these wheels is similar to the painted surface of your vehicle. Do not use strong soaps, chemicals, abrasive polishes, abrasive cleaners, cleaners with acid, or abrasive cleaning brushes on them because you could damage the surface. Do not use chrome polish on aluminum wheels. Notice: Using chrome polish on aluminum wheels could damage the wheels. The repairs would not be covered by your warranty. Use chrome polish on chrome wheels only. Use chrome polish only on chrome-plated wheels, but avoid any painted surface of the wheel, and buff off immediately after application. Notice: automatic car wash that has silicone carbide tire cleaning brushes, you could damage the aluminum or chrome-plated wheels. The repairs would not be covered by your warranty. Never drive a vehicle equipped with aluminum or chrome-plated wheels through an automatic car wash that uses silicone carbide tire cleaning brushes. Do not take your vehicle through an automatic car wash that has silicone carbide tire cleaning brushes. These brushes can also damage the surface of these wheels. If you drive your vehicle through an 5-101 Tires To clean the tires, use a stiff brush with tire cleaner. Notice: Using petroleum-based tire dressing products on your vehicle may damage the paint ﬁnish and/or tires. When applying a tire dressing, always wipe off any overspray from all painted surfaces on your vehicle. Sheet Metal Damage If the vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection. Original manufacturer replacement parts will provide the corrosion protection while maintaining the warranty. Finish Damage Any stone chips, fractures or deep scratches in the ﬁnish should be repaired right away. Bare metal will corrode quickly and may develop into major repair expense. Minor chips and scratches can be repaired with touch-up materials available from your GM dealer. Larger areas of ﬁnish damage can be corrected in your GM dealer’s body and paint shop. Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, corrosion and rust can develop on the underbody parts such as fuel lines, frame, ﬂoor pan, and exhaust system even though they have corrosion protection. At least every spring, ﬂush these materials from the underbody with plain water. Clean any areas where mud and debris can collect. Dirt packed in close areas of the frame should be loosened before being ﬂushed. Your GM dealer or an underbody car washing system can do this for you. Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on the vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and small, irregular dark spots etched into the paint surface. Although no defect in the paint job causes this, GM will repair, at no charge to the owner, the surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles (20 000 km) of purchase, whichever occurs ﬁrst. 5-102 Vehicle Care/Appearance Materials See your GM dealer for more information on purchasing the following products. Description Usage Polishing Cloth Wax-Treated Tar and Road Oil Remover Chrome Cleaner and Polish White Sidewall Tire Cleaner Vinyl Cleaner Glass Cleaner Chrome and Wire Wheel Cleaner Finish Enhancer Interior and exterior polishing cloth. Removes tar, road oil, and asphalt. Use on chrome or stainless steel. Removes soil and black marks from whitewalls. Cleans vinyl tops, upholstery, and convertible tops. Removes dirt, grime, smoke and ﬁngerprints. Removes dirt and grime from chrome wheels and wire wheel covers. Removes dust, ﬁngerprints, and surface contaminants. Spray on and wipe off. Description Usage Cleaner Wax Swirl Remover Polish Wash Wax Concentrate Foaming Tire Shine Low Gloss Removes swirl marks, ﬁne scratches, and other light surface contamination. Removes light scratches and protects ﬁnish. Cleans, shines, and protects in one step. No wiping necessary. Medium foaming shampoo. Cleans and lightly waxes. Biodegradable and phosphate free. Quickly removes spots and stains from carpets, vinyl, and cloth upholstery. Odorless spray odor eliminator used on fabrics, vinyl, leather and carpet. See your General Motors parts department for these products. See Recommended Fluids and Lubricants on page 6-13. Odor Eliminator Spot Lifter 5-103 Vehicle Identiﬁcation Vehicle Identiﬁcation Number (VIN) Engine Identiﬁcation The eighth character in your VIN is the engine code. This code will help you identify your engine, speciﬁcations and replacement parts. Service Parts Identiﬁcation Label You will ﬁnd this label on the inside of the glove box. It is very helpful if you ever need to order parts. On this label, you will ﬁnd the following: (cid:127) VIN (cid:127) Model designation (cid:127) Paint information (cid:127) Production options and special equipment Be sure that this label is not removed from the vehicle. This is the legal identiﬁer for your vehicle. It appears on a plate in the front corner of the instrument panel, on the driver’s side. You can see it if you look through the windshield from outside your vehicle. The VIN also appears on the Vehicle Certiﬁcation and Service Parts labels and the certiﬁcates of title and registration. 5-104 Electrical System Notice: Don’t add anything electrical to your vehicle unless you check with your dealer ﬁrst. Some electrical equipment can damage your vehicle and the damage wouldn’t be covered by your warranty. Some add-on electrical equipment can keep other components from working as they should. Your vehicle has an air bag system. Before attempting to add anything to your vehicle, see Servicing Your Airbag-Equipped Vehicle on page 1-62. Windshield Wiper Fuses The windshield wiper motor is protected by an internal circuit breaker and a fuse. If the motor overheats due to heavy snow, etc., the wiper will stop until the motor cools. If the overload is caused by some electrical problem and not snow, etc., be sure to get it ﬁxed. Power Windows and Other Power Options Circuit breakers protect the power windows and other power accessories. When the current load is too heavy, the circuit breaker opens and closes, protecting the circuit until the problem is ﬁxed or goes away. Fuses and Circuit Breakers The wiring circuits in your vehicle are protected from short circuits by a combination of fuses, circuit breakers and fusible thermal links. This greatly reduces the chance of ﬁres caused by electrical problems. Look at the silver-colored band inside the fuse. If the band is broken or melted, replace the fuse. Be sure you replace a bad fuse with a new one of the identical size and rating. If you ever have a problem on the road and don’t have a spare fuse, you can borrow one that has the same amperage. Just pick some feature of your vehicle that you can get along without – like the radio or cigarette lighter – and use its fuse, if it is the correct amperage. Replace it as soon as you can. 5-105 Instrument Panel Fuse Block The fuse block access door is on the driver’s side edge of the instrument panel. Pull off the cover to access the fuse block. To remove fuses if you don’t have a fuse extractor, hold the end of the fuse between your thumb and index ﬁnger and pull straight out. You may have spare fuses located behind the fuse block access door. These can be used to replace a bad fuse. However, make sure it is of the correct amperage. 5-106 Fuses Usage RR Wiper SEO ACCY WS WPR TBC ACCY IGN 3 4WD Rear Window Wiper Switch Special Equipment Option Accessory Windshield Wipers Truck Body Controller Accessory Ignition, Heated Seats Four-Wheel Drive System Fuses Usage Fuses HTR A/C LOCK HVAC 1 L DOOR CRUISE UNLOCK RR FOG LP BRAKE DRIVER UNLOCK IGN 0 TBC IGN 0 VEH CHMSL LT TRLR ST/TRN Climate Control System Power Door Lock Relay (Lock Function) Inside Rearview Mirror, Climate Control System Driver’s Door Harness Connection Cruise Control Power Door Lock Relay (Unlock Function) Rear Fog Lamp (Export Only) Anti-Lock Brake System Power Door Lock Relay (Driver’s Door Unlock Function) PCM, TCM Truck Body Controller Vehicle and Trailer High Mounted Stoplamp Left Turn Signal/Stop Trailer LT TRN VEH STOP Body RT TRLR ST/TRN RT TRN DDM AUX PWR 2 LOCKS ECC TBC 2C FLASH CB LT DOORS TBC 2B TBC 2A Usage Left Turn Signals and Sidemarkers Vehicle Stoplamps, Brake Module, Electronic Throttle Control Module Harness Connector Right Turn Signal/Stop Trailer Right Turn Signals and Sidemarkers Driver Door Module Rear Cargo Area Power Outlets Power Door Lock System Rear Electronic Climate Control, Liftgate Truck Body Controller Flasher Module Left Power Window Circuit Breaker Truck Body Controller Truck Body Controller 5-107 Center Instrument Panel Fuse Block The center instrument panel utility block is located underneath the instrument panel, to the left of the steering column. Device SEO TRAILER UPFIT SL RIDE HDLR 2 BODY DEFOG HDLNR 1 SPARE RELAY CB SEAT CB RT DOOR SPARE INFO Usage Special Equipment Option/Off-road Lamps Harness Connector Trailer Brake Wiring Upﬁtter (Not Used) Ride Control (Not Used) Headliner Wiring Connector 2 Body Wiring Connector Rear Defogger Relay Headliner Wiring Connector 1 Not Used Driver and Passenger Seat Module Circuit Breaker Rear Right Power Window, Passenger Door Module Not Used Not Used 5-108 Underhood Fuse Block The underhood fuse block is located in the engine compartment on the driver’s side of the vehicle, near the battery. Lift the cover for access to the fuse/relay block. To remove fuses, hold the end of the fuse between your thumb and index ﬁnger and pull straight out. See Engine Compartment Overview on page 5-14 for more information on its location. 5-109 5-110 *1 — Gasoline Engine and Fuel Injection Rail #2. *2 — Gasoline Engine and Fuel Injection Rail #1. *3 — Gasoline Engine; Oxygen Sensors. *4 — Gasoline Engine; Oxygen Sensors. *5 — PCM Ignition Fuses GLOW PLUG CUST FEED HYBRID STUD #1 MBEC BLOWER LBEC STUD 2 ABS VSES/ECAS IGN A IGN B Usage Not Used Accessory Power Hybrid Auxiliary Power Mid Bussed Electrical Center Power Feed, Front Seats, Right Doors Front Climate Control Fan Left Bussed Electrical Center, Door Modules, Door Locks, Auxiliary Power Outlet—Rear Cargo Area and Instrument Panel Accessory Power/Trailer Wiring Brake Feed Anti-Lock Brakes Vehicle Stability Ignition Power Ignition Power Fuses Usage LBEC 1 TRL PARK RR PARK LR PARK PARK LP STRTR INTPARK STOP LP TBC BATT S/ROOF SEO B2 4WS RR HVAC AUX PWR IGN 1 PCM 1 ETC/ECM Left Bussed Electrical Center, Left Doors, Truck Body Controller, Flasher Module Parking Lamps Trailer Wiring Right Rear Parking and Sidemarker Lamps Left Rear Parking and Sidemarker Lamps Parking Lamps Relay Starter Relay Interior Lamps Stoplamps Truck Body Controller Battery Feed Sunroof Off-Road Lamps Vent Solenoid Canister/Quadrasteer Module Power Rear Climate Control Auxiliary Power Outlet — Console Ignition Relay Powertrain Control Module Electronic Throttle Control, Electronic Brake Controller 5-111 Fuses INJ 1 INJ 2 IGN E RTD TRL B/U PCM B F/PMP O2A B/U LP RR DEFOG HDLP-HI PRIME O2B AIRBAG FRT PARK 5-112 Usage Ignition Coil, Fuel Injectors--Bank 1 Ignition Coil, Fuel Injectors--Bank 2 Instrument Panel Cluster, Air Conditioning Relay, Turn Signal/Hazard Switch, Starter Relay Ride Control Backup Lamps Trailer Wiring Powertrain Control Module, Fuel Pump Fuel Pump (Relay) Oxygen Sensors Back-up Lamps, Automatic Transmission Shift Lock Control System Rear Window Defogger Headlamp High Beam Relay Not Used Oxygen Sensors Supplemental Inﬂatable Restraint System Front Parking Lamps, Sidemarker Lamps Fuses DRL SEO IGN TBC IGN1 HI HDLP-LT LH HID DRL RVC IPC/DIC HVAC/ECAS CIG LTR HI HDLP-RT HDLP-LOW A/C COMP A/C COMP RR WPR RADIO SEO B1 LO HDLP-LT Usage Daytime Running Lamps (Relay) Rear Defog Relay Truck Body Controller Ignition High Beam Headlamp-Left Left Hand High Intensity Discharge Lamps Daytime Running Lamps Regulated Voltage Control Instrument Panel Cluster/Driver Information Center Climate Control Controller Cigarette Lighter High Beam Headlamp-Right Headlamp Low Beam Relay Air Conditioning Compressor Relay Air Conditioning Compressor Rear Wiper/Washer Audio System Mid Bussed Electrical Center, HomeLink, Rear Heated Seats Headlamp Low Beam-Left Fuses Usage BTSI CRNK LO HDLP-RT FOG LP FOG LP HORN W/S WASH W/S WASH INFO RADIO AMP RH HID HORN EAP TREC SBA Brake Transmission Shift Interlock System Starting System Headlamp Low Beam-Right Fog Lamp Relay Fog Lamps Horn Relay Windshield and Rear Window Washer Pump Relay Windshield and Rear Window Washer Pump OnStar®/Rear Seat Entertainment Radio Ampliﬁer Right Hand High Intensity Discharge Lamp Horn Fuse Electric Adjustable Pedals All-Wheel Drive Module Supplemental Brake Assist Auxiliary Electric Cooling Fan Fuse Block The auxiliary electric cooling fan fuse block is located in the engine compartment on the driver’s side of the vehicle next to the underhood fuse block. Lift the cover for access to the fuse/relay block. Fuses COOL/FAN COOL/FAN COOL/FAN Usage Cooling Fan Cooling Fan Relay Fuse Cooling Fan Fuse Relays Usage COOL/FAN 1 Cooling Fan Relay 1 COOL/FAN 3 Cooling Fan Relay 3 COOL/FAN 2 Cooling Fan Relay 2 5-113 Capacities and Speciﬁcations The following approximate capacities are given in English and metric conversions. See Recommended Fluids and Lubricants on page 6-13 for more information. Application Air Conditioning Refrigerant R-134a Engine Cooling System VORTEC™ 5300 V8 Automatic with Front A/C (Engine Fan Driven Cooling System) VORTEC™ 5300 V8 Automatic with Front A/C (Electric Cooling Fan System) VORTEC™ 8100 V8 Automatic (Engine Fan Driven Cooling System) Engine Oil with Filter 5300 V8 8100 V8 Capacities English 1.6 lbs 16.0 quarts 17.0 quarts 27.0 quarts 6.0 quarts 6.5 quarts Metric 0.7 kg 14.5 L 16.0 L 25.5 L 5.7 L 6.1 L Fuel Tank Capacity 1500 2500 117.0 L 142.0 L 190 Y Wheel Nut Torque All capacities are approximate. When adding, be sure to ﬁll to the approximate level as recommended in this manual. Recheck ﬂuid level after ﬁlling. 31.0 gallons 37.5 gallons 140 ft lb 5-114 Engine Speciﬁcations Engine VIN Code Transmission Spark Plug Gap VORTEC™ 5300 V8 VORTEC™ 5300 V8 VORTEC™ 8100 V8 Automatic Automatic Automatic 0.040 inches (1.01 mm) 0.040 inches (1.01 mm) 0.060 inches (1.52 mm) 5-115 ✍ NOTES 5-116 Section 6 Maintenance Schedule Maintenance Schedule ......................................6-2 Introduction ...................................................6-2 Maintenance Requirements ..............................6-2 Your Vehicle and the Environment ....................6-2 Using Your Maintenance Schedule ....................6-3 Scheduled Maintenance ...................................6-4 Additional Required Services ............................6-6 Maintenance Footnotes ...................................6-8 Owner Checks and Services ............................6-9 At Each Fuel Fill ............................................6-9 At Least Once a Month .................................6-10 At Least Once a Year ...................................6-10 Recommended Fluids and Lubricants ...............6-13 Normal Maintenance Replacement Parts ..........6-15 Maintenance Record .....................................6-16 6-1 Maintenance Schedule Introduction Important: Keep engine oil at the proper level and change as recommended. Have you purchased the GM Protection Plan? The Plan supplements your new vehicle warranties. See your Warranty and Owner Assistance booklet or your dealer for details. Maintenance Requirements Notice: Maintenance intervals, checks, inspections, replacement parts and recommended ﬂuids and lubricants as prescribed in this manual are necessary to keep your vehicle in good working condition. Any damage caused by failure to follow scheduled maintenance may not be covered by warranty. Your Vehicle and the Environment Proper vehicle maintenance not only helps to keep your vehicle in good working condition, but also helps the environment. All recommended maintenance is important. Improper vehicle maintenance can even affect the quality of the air we breathe. Improper ﬂuid levels or the wrong tire inﬂation can increase the level of emissions from your vehicle. To help protect our environment, and to keep your vehicle in good condition, be sure to maintain your vehicle properly. 6-2 Using Your Maintenance Schedule We at General Motors want to help you keep your vehicle in good working condition. But we do not know exactly how you will drive it. You may drive very short distances only a few times a week. Or you may drive long distances all the time in very hot, dusty weather. You may use your vehicle in making deliveries. Or you may drive it to work, to do errands or in many other ways. Because of all the different ways people use their vehicles, maintenance needs vary. You may need more frequent checks and replacements. So please read the following and note how you drive. If you have any questions on how to keep your vehicle in good condition, see your GM Goodwrench® dealer. This schedule is for vehicles that: carry passengers and cargo within recommended limits. You will ﬁnd these limits on the tire and loading information label. See Loading Your Vehicle on page 4-46. are driven on reasonable road surfaces within legal driving limits. are driven off-road in the recommended manner. See Off-Road Driving with Your Four-Wheel-Drive Vehicle on page 4-18. use the recommended fuel. See Gasoline Octane on page 5-5. The services in Scheduled Maintenance on page 6-4 should be performed when indicated. See Additional Required Services on page 6-6 and Maintenance Footnotes on page 6-8 for further information. {CAUTION: Performing maintenance work on a vehicle can be dangerous. In trying to do some jobs, you can be seriously injured. Do your own maintenance work only if you have the required know-how and the proper tools and equipment for the job. If you have any doubt, see your GM Goodwrench® dealer to have a qualiﬁed technician do the work. Some maintenance services can be complex. So, unless you are technically qualiﬁed and have the necessary equipment, you should have your GM Goodwrench® dealer do these jobs. When you go to your GM Goodwrench® dealer for your service needs, you will know that GM-trained and supported service technicians will perform the work using genuine GM parts. If you want to purchase service information, see Service Publications Ordering Information on page 7-11. 6-3 (cid:127) (cid:127) (cid:127) (cid:127) Owner Checks and Services on page 6-9 tells you what should be checked, when to check it and what you can easily do to help keep your vehicle in good condition. The proper replacement parts, ﬂuids and lubricants to use are listed in Recommended Fluids and Lubricants on page 6-13 and Normal Maintenance Replacement Parts on page 6-15. When your vehicle is serviced, make sure these are used. All parts should be replaced and all necessary repairs done before you or anyone else drives the vehicle. We recommend the use of genuine GM parts. Scheduled Maintenance When the CHANGE ENGINE OIL message comes on, it means that service is required for your vehicle. Have your vehicle serviced as soon as possible within the next 600 miles (1 000 km). It is possible that, if you are driving under the best conditions, the engine oil life system may not indicate that vehicle service is necessary for over a year. However, your engine oil and ﬁlter must be changed at least once a year and at this time the system must be reset. Your GM Goodwrench® dealer has GM-trained service technicians who will perform this work using genuine GM parts and reset the system. If the engine oil life system is ever reset accidentally, you must service your vehicle within 3,000 miles (5 000 km) since your last service. Remember to reset the oil life system whenever the oil is changed. See Engine Oil Life System on page 5-20 for information on the Engine Oil Life System and resetting the system. When the CHANGE ENGINE OIL message appears, certain services, checks and inspections are required. Required services are described in the following for “Maintenance I” and “Maintenance II.” Generally, it is recommended that your ﬁrst service be Maintenance I, your second service be Maintenance II and that you alternate Maintenance I and Maintenance II thereafter. However, in some cases, Maintenance II may be required more often. Maintenance I — Use Maintenance I if the CHANGE ENGINE OIL message comes on within 10 months since the vehicle was purchased or Maintenance II was performed. Maintenance II — Use Maintenance II if the previous service performed was Maintenance I. Always use Maintenance II whenever the message comes on 10 months or more since the last service or if the message has not come on at all for one year. 6-4 Scheduled Maintenance Service Maintenance I Maintenance II Change engine oil and ﬁlter. See Engine Oil on page 5-17. Reset oil life system. See Engine Oil Life System on page 5-20. An Emission Control Service. Lubricate chassis components. See footnote #. Visually check for any leaks or damage. See footnote (j). Inspect engine air cleaner ﬁlter or change indicator (if equipped). If necessary, replace ﬁlter. See Engine Air Cleaner/Filter on page 5-22. An Emission Control Service. See footnotes † and (l). Rotate tires and check inﬂation pressures and wear. See Tires on page 5-61. Inspect brake system. See footnote (a). Check engine coolant and windshield washer ﬂuid levels and add ﬂuid as needed. Perform any needed additional services. See “Additional Required Services” in this section. Inspect suspension and steering components. See footnote (b). Inspect engine cooling system. See footnote (c). Inspect wiper blades. See footnote (d). Inspect restraint system components. See footnote (e). Lubricate body components. See footnote (f). Check transmission ﬂuid level and add ﬂuid as needed. • • • • • • • • • • • • • • • • • • • • • 6-5 Additional Required Services The following services should be performed at the ﬁrst maintenance service (I or II) after the indicated miles (kilometers) shown for each item. Additional Required Services 75,000 25,000 (41 500) 50,000 (83 000) (125 000) • • • • • • • • 100,000 (166 000) 125,000 (207 500) 150,000 (240 000) • • • • • • • • • • • Service and Miles (Kilometers) Inspect fuel system for damage or leaks. Inspect exhaust system for loose or damaged components. Vehicles without a ﬁlter restriction indicator: Replace engine air cleaner ﬁlter. See Engine Air Cleaner/Filter on page 5-22. An Emission Control Service. Change automatic transmission ﬂuid and ﬁlter (severe service). See footnote (h). Change automatic transmission ﬂuid and ﬁlter (normal service). 6-6 Additional Required Services (cont’d) Service and Miles (Kilometers) Change transfer case ﬂuid. See footnote (g). Inspect evaporative control system. An Emission Control Service. See footnotes † and (k). Replace spark plugs and inspect spark plug wires. An Emission Control Service. Engine cooling system service (or every 5 years, whichever occurs ﬁrst). An Emission Control Service. See footnote (i). Inspect engine accessory drive belt. An Emission Control Service. 25,000 (41 500) 50,000 (83 000) 75,000 (125 000) 100,000 (166 000) 125,000 (207 500) 150,000 (240 000) • • • • • • • • • 6-7 Maintenance Footnotes † The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle’s useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded. # Lubricate the front suspension, ball joints, steering linkage, transmission shift linkage and parking brake cable guides. Ball joints should not be lubricated unless their temperature is 10°F (-12°C) or higher, or they could be damaged. (a) Visually inspect brake lines and hoses for proper hook-up, binding, leaks, cracks, chaﬁng, etc. Inspect disc brake pads for wear and rotors for surface condition. Inspect other brake parts, including calipers, parking brake, etc. (b) Visually inspect front and rear suspension and steering system for damaged, loose or missing parts, signs of wear or lack of lubrication. Inspect power steering lines and hoses for proper hook-up, binding, leaks, cracks, chaﬁng, etc. Visually check constant velocity joints, rubber boots and axle seals for leaks. (c) Visually inspect hoses and have them replaced if they are cracked, swollen or deteriorated. Inspect all pipes, ﬁttings and clamps; replace with genuine GM 6-8 parts as needed. To help ensure proper operation, a pressure test of the cooling system and pressure cap and cleaning the outside of the radiator and air conditioning condenser is recommended at least once a year. (d) Visually inspect wiper blades for wear or cracking. Replace blade inserts that appear worn or damaged or that streak or miss areas of the windshield. (e) Make sure the safety belt reminder light and all your belts, buckles, latch plates, retractors and anchorages are working properly. Look for any other loose or damaged safety belt system parts. If you see anything that might keep a safety belt system from doing its job, have it repaired. Have any torn or frayed safety belts replaced. Also look for any opened or broken airbag coverings, and have them repaired or replaced. (The airbag system does not need regular maintenance.) (f) Lubricate all key lock cylinders, hood latch assembly, secondary latch, pivots, spring anchor, release pawl, midgate hinges, side storage box door hinges, tailgate hinges, tailgate linkage, outer tailgate handle pivot points, latch bolt, fuel door hinge, locks and folding seat hardware. More frequent lubrication may be required when exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth will make them last longer, seal better and not stick or squeak. (g) Check vent hose at transfer case for kinks and proper installation. (h) Change automatic transmission ﬂuid and ﬁlter if the vehicle is mainly driven under one or more of these conditions: − In heavy city traffic where the outside temperature regularly reaches 90°F (32°C) or higher. − In hilly or mountainous terrain. − When doing frequent trailer towing. − Uses such as found in taxi, police or delivery service. (i) Drain, ﬂush and reﬁll cooling system. This service can be complex; you should have your dealer perform this service. See Engine Coolant on page 5-28 for what to use. Inspect hoses. Clean radiator, condenser, pressure cap and ﬁller neck. Pressure test the cooling system and pressure cap. (j) A ﬂuid loss in any vehicle system could indicate a problem. Have the system inspected and repaired and the ﬂuid level checked. Add ﬂuid if needed. (k) Inspect system. Check all fuel and vapor lines and hoses for proper hook-up, routing and condition. Check that the purge valve works properly (if equipped). Replace as needed. (l) If you drive regularly under dusty conditions, inspect the ﬁlter at each engine oil change. Owner Checks and Services These owner checks and services should be performed at the intervals speciﬁed to help ensure the safety, dependability and emission control performance of your vehicle. Your GM Goodwrench® dealer can assist you with these checks and services. Be sure any necessary repairs are completed at once. Whenever any ﬂuids or lubricants are added to your vehicle, make sure they are the proper ones, as shown in Recommended Fluids and Lubricants on page 6-13. At Each Fuel Fill It is important to perform these underhood checks at each fuel ﬁll. Engine Oil Level Check Check the engine oil level and add the proper oil if necessary. See Engine Oil on page 5-17 for further details. Notice: and keep it at the proper level. Failure to keep your engine oil at the proper level can cause damage to your engine not covered by your warranty. It is important to check your oil regularly 6-9 Engine Coolant Level Check Check the engine coolant level and add DEX-COOL® coolant mixture if necessary. See Engine Coolant on page 5-28 for further details. Windshield Washer Fluid Level Check Check the windshield washer ﬂuid level in the windshield washer tank and add the proper ﬂuid if necessary. At Least Once a Month Tire Inﬂation Check Visually inspect your tires and make sure tires are inﬂated to the correct pressures. Do not forget to check your spare tire. See Tires on page 5-61 for further details. Check to make sure the spare tire is stored securely. Push, pull and then try to turn the spare tire. If it moves, tighten it. See Changing a Flat Tire on page 5-78. At Least Once a Year Starter Switch Check {CAUTION: When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured. 1. Before you start, be sure you have enough room around the vehicle. 2. Firmly apply both the parking brake and the regular brake. See Parking Brake on page 2-40 if necessary. Do not use the accelerator pedal, and be ready to turn off the engine immediately if it starts. 3. Try to start the engine in each gear. The starter should work only in PARK (P) or NEUTRAL (N). If the starter works in any other position, contact your GM Goodwrench® dealer for service. 6-10 Automatic Transmission Shift Lock Control System Check {CAUTION: When you are doing this inspection, the vehicle could move suddenly. If the vehicle moves, you or others could be injured. 1. Before you start, be sure you have enough room around the vehicle. It should be parked on a level surface. 2. Firmly apply the parking brake. See Parking Brake on page 2-40 if necessary. Be ready to apply the regular brake immediately if the vehicle begins to move. 3. With the engine off, turn the ignition to RUN, but do not start the engine. Without applying the regular brake, try to move the shift lever out of PARK (P) with normal effort. If the shift lever moves out of PARK (P), contact your GM Goodwrench® dealer for service. Ignition Transmission Lock Check While parked, and with the parking brake set, try to turn the ignition to LOCK in each shift lever position. The ignition should turn to LOCK only when the shift lever is in PARK (P). The key should come out only in LOCK. Contact your GM Goodwrench® dealer if service is required. 6-11 (cid:127) (cid:127) Parking Brake and Automatic Transmission Park (P) Mechanism Check Park on a fairly steep hill, with the vehicle facing downhill. Keeping your foot on the regular brake, set the parking brake. {CAUTION: When you are doing this check, your vehicle could begin to move. You or others could be injured and property could be damaged. Make sure there is room in front of your vehicle in case it begins to roll. Be ready to apply the regular brake at once should the vehicle begin to move. To check the parking brake’s holding ability: With the engine running and transmission in NEUTRAL (N), slowly remove foot pressure from the regular brake pedal. Do this until the vehicle is held by the parking brake only. To check the PARK (P) mechanism’s holding ability: With the engine running, shift to PARK (P). Then release the parking brake followed by the regular brake. Contact your GM Goodwrench® dealer if service is required. Underbody Flushing Service At least every spring, use plain water to ﬂush any corrosive materials from the underbody. Take care to clean thoroughly any areas where mud and other debris can collect. 6-12 (cid:127) (cid:127) Recommended Fluids and Lubricants Fluids and lubricants identiﬁed below by name, part number or speciﬁcation may be obtained from your dealer. Usage Engine Oil Engine Coolant Fluid/Lubricant Engine oil which meets GM Standard GM6094M and displays the American Petroleum Institute Certiﬁed for Gasoline Engines starburst symbol. GM Goodwrench® oil meets all the requirements for your vehicle. To determine the proper viscosity for your vehicle’s engine, see Engine Oil on page 5-17. 50/50 mixture of clean, drinkable water and use only DEX-COOL® Coolant. See Engine Coolant on page 5-28. Usage Fluid/Lubricant Hydraulic Brake System Delco Supreme 11 Brake Fluid or equivalent DOT-3 brake ﬂuid. Windshield Washer Solvent GM Optikleen® Washer Solvent. Power Steering System Automatic Transmission Key Lock Cylinders Chassis Lubrication GM Power Steering Fluid (GM Part No. U.S. 89021184, in Canada 89021186). DEXRON®-III Automatic Transmission Fluid. Look for “Approved for the H-Speciﬁcation” on the label. Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Chassis Lubricant (GM Part No. U.S. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. 6-13 Usage Front Axle Rear Axle Automatic Transfer Case Fluid/Lubricant SAE 80W-90 Axle Lubricant (GM Part No. U.S. 1052271, in Canada 10950849). SAE 75W-90 Synthetic Axle Lubricant (GM Part No. U.S. 12378261, in Canada 10953455) meeting GM Speciﬁcation 9986115. AUTO-TRAK II Fluid (GM Part No. U.S. 12378508, in Canada 10953626). Front Axle Propshaft Spline or One-Piece Propshaft Spline (Two-Wheel Drive with Auto. Trans.) Spline Lubricant, Special Lubricant (GM Part No. U.S. 12345879, in Canada 10953511) or lubricant meeting requirements of GM 9985830. Usage Fluid/Lubricant Hood Hinges Outer Tailgate Handle Pivot Points Weatherstrip Conditioning Weatherstrip Squeaks Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in Canada 10953474). Dielectric Silicone Grease (GM Part No. U.S. 12345579, in Canada 992887). Synthetic Grease with Teﬂon, Superlube (GM Part No. U.S. 12371287, in Canada 10953437). 6-14 Normal Maintenance Replacement Parts Replacement parts identiﬁed below by name, part number or speciﬁcation can be obtained from your GM dealer. Part GM Part Number ACDelco® Part Number Engine Air Cleaner/Filter High Capacity Standard Oil Filter 5300 V8 8100 V8 Spark Plugs 5300 V8 8100 V8 25313348* 25313349 88984215 25324052 12571164 12578277 Wiper Blades 22 inches (56.0 cm) *High-capacity engine air cleaner/ﬁlter 25313349 (A1518C) may be substituted. 15153642 A1519C* A1518C PF46 PF454 41-985 41-983 — 6-15 Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service and the type of services performed in the boxes provided. See Maintenance Requirements on page 6-2 in this section. Any additional information from Owner Checks and Services on page 6-9 can be added on the following record pages. Also, you should retain all maintenance receipts. Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed Maintenance Record 6-16 Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed Maintenance Record (cont’d) 6-17 Date Odometer Reading Serviced By Maintenance I or Maintenance II Services Performed Maintenance Record (cont’d) 6-18 Section 7 Customer Assistance and Information Customer Assistance and Information ...............7-2 Customer Satisfaction Procedure ......................7-2 Online Owner Center ......................................7-3 Customer Assistance for Text Telephone (TTY) Users ...............................................7-4 Customer Assistance Offices ............................7-4 GM Mobility Reimbursement Program ................7-5 Roadside Assistance Program ..........................7-6 Courtesy Transportation ...................................7-7 Vehicle Data Collection and Event Data Recorders ..................................................7-9 Reporting Safety Defects ................................7-10 Reporting Safety Defects to the United States Government ....................................7-10 Reporting Safety Defects to the Canadian Government ................................7-11 Reporting Safety Defects to General Motors .....7-11 Service Publications Ordering Information .........7-11 7-1 Customer Assistance and Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager. STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Chevrolet Customer Assistance Center by calling 1-800-222-1020. In Canada, contact GM of Canada Customer Communication Centre by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). 7-2 We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: (cid:127) Vehicle Identiﬁcation Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield. (cid:127) Dealership name and location. (cid:127) Vehicle delivery date and present mileage (kilometers). When contacting Chevrolet, please remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One ﬁrst if you have a concern. STEP THREE: Both General Motors and your dealer are committed to making sure you are completely satisﬁed with your new vehicle. However, if you continue to remain unsatisﬁed after following the procedure outlined in Steps One and Two, you should ﬁle with the BBB Auto Line Program to enforce any additional rights you may have. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to ﬁling a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1838 Telephone: 1-800-955-5100 This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program. Online Owner Center The Owner Center is a resource for your GM ownership needs. Speciﬁc vehicle information can be found in one place. The Online Owner Center allows you to: (cid:127) Get e-mail service reminders. (cid:127) Access information about your speciﬁc vehicle, including tips and videos and an electronic version of this owner’s manual (United States only). (cid:127) Keep track of your vehicle’s service history and maintenance schedule. Find GM dealers for service nationwide. (cid:127) Receive special promotions and privileges only available to members (United States only). Refer to the web for updated information. To register your vehicle, visit www.MyGMLink.com (United States) or My GM Canada within www.gmcanada.com (Canada). 7-3 (cid:127) Customer Assistance for Text Telephone (TTY) Users To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Chevrolet has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Chevrolet by dialing: 1-800-833-CHEV (2438). (TTY users in Canada can dial 1-800-263-3830.) United States — Customer Assistance Chevrolet Motor Division Chevrolet Customer Assistance Center P.O. Box 33170 Detroit, MI 48232-5170 1-800-222-1020 1-800-833-2438 (For Text Telephone devices (TTYs) Roadside Assistance: 1-800-CHEV-USA (243-8872) Fax Number: 313-381-0022 Customer Assistance Offices Chevrolet encourages customers to call the toll-free number for assistance. If a U.S. customer wishes to write to Chevrolet, the letter should be addressed to Chevrolet’s Customer Assistance Center. From Puerto Rico: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) Fax Number: 313-381-0022 From U.S. Virgin Islands: 1-800-496-9994 Fax Number: 313-381-0022 7-4 Canada — Customer Assistance General Motors of Canada Limited Customer Communication Centre, 163-005 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs) Roadside Assistance: 1-800-268-6800 Overseas — Customer Assistance Please contact the local General Motors Business Unit. Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) — Customer Assistance General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma # 2740 Col. Lomas de Bezares C.P. 11910, Mexico, D.F. 01-800-508-0000 Long Distance: 011-52-53 29 0 800 GM Mobility Reimbursement Program This program, available to qualiﬁed applicants, can reimburse you up to $1,000 toward eligible aftermarket driver’s or passenger’s adaptive equipment you may require for your vehicle, such as hand controls and wheelchair/scooter lifts. The offer is available for a limited period of time from the date of vehicle purchase/lease. For more details, or to determine your vehicle’s eligibility, visit gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text telephone (TTY) users, call 1-800-833-9935. GM of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830. 7-5 Roadside Assistance Program As the owner of a new Chevrolet vehicle, you are automatically enrolled in the Chevrolet Roadside Assistance program. This value-added service is intended to provide you with peace of mind as you drive in the city or travel the open road. Call Chevrolet’s Roadside Assistance at 1-800-CHEV-USA, (1-800-243-8872) 24 hours a day, 365 days a year to speak with a Chevrolet Roadside Assistance representative. We will provide the following services during the Bumper-to-Bumper warranty period, at no expense to you: Fuel Delivery: Delivery of enough fuel ($5 maximum) for the customer to get to the nearest service station. Lock-out Service (identiﬁcation required): Replacement keys or locksmith service will be covered at no charge if you are unable to gain entry into your vehicle. Delivery of the replacement key will be covered within 10 miles (16 km). (cid:127) Emergency Tow: Tow to the nearest dealership for warranty service or in the event of a vehicle-disabling accident. Assistance provided when the vehicle is mired in sand, mud, or snow. Flat Tire Change: Installation of a spare tire will be covered at no charge. The customer is responsible for the repair or replacement of the tire if not covered by a warrantable failure. Jump Start: No-start occurrences which require a battery jump start will be covered at no charge. (cid:127) Dealer Locator Service In many instances, mechanical failures are covered under Chevrolet’s Bumper-to-Bumper warranty. However, when other services are utilized, our Roadside Assistance Representatives will explain any payment obligations you might incur. For prompt and efficient assistance when calling, please provide the following to the Roadside Assistance Representative: (cid:127) Your name, home address, and home telephone number. Telephone number of your location. Location of the vehicle. (cid:127) Model, year, color, and license plate number. (cid:127) Mileage, Vehicle Identiﬁcation Number (VIN), and delivery date of the vehicle. (cid:127) Description of the problem. 7-6 (cid:127) (cid:127) (cid:127) (cid:127) (cid:127) (cid:127) While we hope you never have the occasion to use our service, it is added security while traveling for you and your family. Remember, we are only a phone call away. Chevrolet Roadside Assistance: 1-800-CHEV-USA (1-800-234-8872), text telephone (TTY) users, call 1-888-889-2438. Chevrolet reserves the right to limit services or reimbursement to an owner or driver when, in Chevrolet’s judgement, the claims become excessive in frequency or type of occurrence. Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty. Chevrolet reserves the right to make any changes or discontinue the Roadside Assistance program at any time without notiﬁcation. Canadian Roadside Assistance Vehicles purchased in Canada have an extensive roadside assistance program accessible from anywhere in Canada or the United States. Please refer to the Warranty and Owner Assistance Information book. Courtesy Transportation Chevrolet has always exempliﬁed quality and value in its offering of motor vehicles. To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for new vehicles. The Courtesy Transportation program is offered to retail purchase/lease customers in conjunction with the Bumper-to-Bumper coverage provided by the New Vehicle Limited Warranty. Several transportation options are available when warranty repairs are required. This will reduce your inconvenience during warranty repairs. Scheduling Service Appointments When your vehicle requires warranty service, you should contact your dealer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership, let them know this, and ask for instructions. If the dealer requests that you simply drop the vehicle off for service, you are urged to do so as early in the work day as possible to allow for same day repair. 7-7 Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if your vehicle is kept for a warranty repair. Reimbursement will be limited to a maximum of $30.00 a day and must be supported by receipts. This requires that you sign and complete a rental agreement and meet state, local and rental vehicle provider requirements. Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc. You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage or rental usage beyond the completion of the repair. Generally it is not possible to provide a like-vehicle as a courtesy rental. Transportation Options Warranty service can generally be completed while you wait. However, if you are unable to wait, Chevrolet helps minimize your inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer you one of the following: Shuttle Service Participating dealers can provide you with shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes a one way or round trip shuttle service to a destination up to 10 miles (16 km) from the dealership. Public Transportation or Fuel Reimbursement If your vehicle requires overnight warranty repairs, reimbursement of up to a ﬁve-day maximum may be available for the use of public transportation such as a taxi or bus. In addition, should you arrange transportation through a friend or relative, reimbursement for reasonable fuel expenses of up to a ﬁve-day maximum may be available. Claim amounts should reﬂect actual costs and be supported by original receipts. 7-8 Additional Program Information Courtesy Transportation is available during the Bumper-to-Bumper warranty coverage period, but it is not part of the New Vehicle Limited Warranty. A separate booklet entitled “Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information. Courtesy Transportation is available only at participating GM dealers and all program options, such as shuttle service, may not be available at every dealer. Please contact your GM dealer for speciﬁc information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel. Canadian Vehicles: For warranty repairs during the Complete Vehicle Coverage period of the General Motors of Canada New Vehicle Limited Warranty, alternative transportation may be available under the Courtesy Transportation Program. Please consult your dealer for details. General Motors reserves the right to unilaterally modify, change or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion. Vehicle Data Collection and Event Data Recorders Your vehicle, like other modern motor vehicles, has a number of sophisticated computer systems that monitor and control several aspects of the vehicle’s performance. Your vehicle uses on-board vehicle computers to monitor emission control components to optimize fuel economy, to monitor conditions for airbag deployment and, if so equipped, to provide anti-lock braking and to help the driver control the vehicle in difficult driving situations. Some information may be stored during regular operations to facilitate repair of detected malfunctions; other information is stored only in a crash event by computer systems, such as those commonly called event data recorders (EDR). In a crash event, computer systems, such as the Airbag Sensing and Diagnostic Module (SDM) in your vehicle may record information about the condition of the vehicle and how it was operated, such as data related to engine speed, brake application, throttle position, vehicle speed, safety belt usage, airbag readiness, airbag performance, and the severity of a collision. If your vehicle is equipped with StabiliTrak, steering performance, including yaw rate, steering wheel angle, and lateral acceleration, is also recorded. This information has been used to improve vehicle crash performance and may be used to improve crash performance of future vehicles and driving safety. 7-9 Unlike the data recorders on many airplanes, these on-board systems do not record sounds, such as conversation of vehicle occupants. To read this information, special equipment is needed and access to the vehicle or the device that stores the data is required. GM will not access information about a crash event or share it with others other than: (cid:127) with the consent of the vehicle owner or, if the vehicle is leased, with the consent of the lessee, in response to an official request of police or similar government office, as part of GM’s defense of litigation through the discovery process, or as required by law. In addition, once GM collects or receives data, GM may: use the data for GM research needs, (cid:127) make it available for research where appropriate conﬁdentiality is to be maintained and need is shown, or share summary data which is not tied to a speciﬁc vehicle with non-GM organizations for research purposes. Others, such as law enforcement, may have access to the special equipment that can read the information if they have access to the vehicle or the device that stores the data. If your vehicle is equipped with OnStar®, please check the OnStar® subscription service agreement or manual for information on its operations and data collection. Reporting Safety Defects Reporting Safety Defects to the United States Government If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it ﬁnds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors. 7-10 (cid:127) (cid:127) (cid:127) (cid:127)

Boost Classifieds - Car Advice, Reviews, Events & Classifieds

2005 Chevrolet Avalanche Owners Manual