2011 Cadillac CTS Owners Manual

clearcoat paint finish, the clearcoat gives more depth and gloss to the colored basecoat. Always use waxes and polishes that are non-abrasive and made for a basecoat/clearcoat paint finish. Notice: Machine compounding or aggressive polishing on a basecoat/clearcoat paint finish may damage it. Use only non-abrasive waxes and polishes that are made for a basecoat/ clearcoat paint finish on the vehicle. Foreign materials such as calcium chloride and other salts, ice melting agents, road oil and tar, tree sap, bird droppings, chemicals from industrial chimneys, etc., can damage the vehicle's finish if they remain on painted surfaces. Wash the vehicle as soon as possible. If necessary, use non-abrasive cleaners that are marked safe for painted surfaces to remove foreign matter.

Exterior painted surfaces are subject to aging, weather, and chemical fallout that can take their toll over a period of years. To keep the paint finish looking new, keep the vehicle garaged or covered whenever possible.

Protecting Exterior Bright Metal Parts Bright metal parts should be cleaned regularly to keep their luster. Wash with water or use chrome polish on chrome or stainless steel trim, if necessary. Use special care with aluminum trim. To avoid damaging protective trim, never use auto or chrome polish, steam, or caustic soap to clean aluminum. A coating of wax, rubbed to high polish, is recommended for all bright metal parts.

Washing the Vehicle To preserve the vehicle's finish, keep it clean by washing it often. Do not wash the vehicle in direct sunlight and use a car washing soap. Notice: Do not use cleaning agents that are petroleum based or that contain acid or abrasives, as they can damage the paint, metal, or plastic on the vehicle. Approved cleaning products can be obtained from your dealer. Follow all manufacturer directions regarding correct product usage, necessary safety precautions, and appropriate disposal of any vehicle care product. Certain cleaners contain chemicals that can damage the emblems or nameplates on the vehicle. Check the cleaning product label. If it states that it

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (115,1)

should not be used on plastic parts, do not use it on the vehicle or damage may occur and it would not be covered by the warranty. Rinse the vehicle well, before washing and after, to remove all cleaning agents completely. If they are allowed to dry on the surface, they could stain. Dry the finish with a soft, clean chamois or an all-cotton towel to avoid surface scratches and water spotting. High pressure car washes could cause water to enter the vehicle. Avoid using high pressure washes closer than 30 cm (12 in) to the surface of the vehicle. Use of power washers exceeding 8,274 kPa (1,200 psi) can result in damage or removal of paint and decals.

Notice: Conveyor systems on some automatic car washes could damage the vehicle. There may not be enough clearance for the undercarriage. Check with the car wash manager before using the automatic car wash. Weatherstrips Silicone grease on weatherstrips will make them last longer, seal better, and not stick or squeak. Apply silicone grease with a clean cloth. During very cold, damp weather frequent application may be required. See Recommended Fluids and Lubricants on page 11‑7. Wheels and Trim — Aluminum or Chrome The vehicle may have either aluminum or chrome-plated wheels. Keep the wheels clean using a soft, clean cloth with mild soap and water. Rinse with clean water. After rinsing thoroughly, dry with a soft, clean towel. A wax may then be applied.

Vehicle Care

10-115

Notice: Chrome wheels and other chrome trim may be damaged if the vehicle is not washed after driving on roads that have been sprayed with magnesium, calcium or sodium chloride. These chlorides are used on roads for conditions such as ice and dust. Always wash the chrome with soap and water after exposure. Notice: Do not use strong soaps, chemicals, abrasive polishes, cleaners, brushes, or cleaners that contain acid on aluminum or chrome-plated wheels, because the surface could be damaged. The repairs would not be covered by the vehicle warranty. Use only approved cleaners on aluminum or chrome-plated wheels. Notice: Never drive a vehicle that has aluminum or chrome-plated wheels through an automatic car wash that uses silicone carbide tire cleaning brushes, as this could cause damage. The repairs would not be covered by the vehicle warranty.

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (116,1)

10-116

Vehicle Care

Notice: Driving the vehicle through an automatic car wash that has silicone carbide tire cleaning brushes, could damage the aluminum or chrome-plated wheels. The repairs would not be covered by the vehicle warranty. Never drive a vehicle that has aluminum or chrome-plated wheels through an automatic car wash that uses silicone carbide tire cleaning brushes. Windshield and Wiper Blades Clean the outside of the windshield with glass cleaner. Clean the rubber blades using a lint‐free cloth or paper towel soaked with windshield washer fluid or a mild detergent. Wash the windshield thoroughly when cleaning the blades. Bugs, road grime, sap, and a buildup of vehicle wash/wax treatments may cause wiper streaking. Replace the wiper blades if they are worn or damaged.

Wipers can be damaged by: . Extreme dusty conditions . Sand and salt . Heat and sun . Snow and ice, without proper

removal

Tires Use a stiff brush with tire cleaner to clean the tires. Notice: Using petroleum-based tire dressing products on the vehicle may damage the paint finish and/or tires. When applying a tire dressing, always wipe off any overspray from all painted surfaces on the vehicle. Sheet Metal Damage If the vehicle is damaged and requires sheet metal repair or replacement, make sure the body repair shop applies anti-corrosion material to parts repaired or replaced to restore corrosion protection.

Original manufacturer replacement parts will provide the corrosion protection while maintaining the vehicle warranty. Finish Damage Any stone chips, fractures, or deep scratches in the finish should be repaired right away. Bare metal will corrode quickly and may develop into major repair expense. Minor chips and scratches can be repaired with touch-up materials available from your dealer. Larger areas of finish damage can be corrected in your dealer's body and paint shop. Underbody Maintenance Chemicals used for ice and snow removal and dust control can collect on the underbody. If these are not removed, corrosion and rust can develop on the underbody parts such as fuel lines, frame, floor pan, and exhaust system even though they have corrosion protection.

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (117,1)

At least every spring, flush these materials from the underbody with plain water. Clean any areas where mud and debris can collect. Dirt packed in close areas of the frame should be loosened before being flushed. Your dealer or an underbody car washing system can do this. Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and attack painted surfaces on the vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and small, irregular dark spots etched into the paint surface.

Interior Care The interior will continue to look its best if it is cleaned often. Dust and dirt can accumulate on the upholstery and cause damage to the carpet, fabric, leather, and plastic surfaces. Stains should be removed quickly as extreme heat could cause them to set rapidly. Lighter colored interiors may require more frequent cleaning. Newspapers and garments that can transfer color to home furnishings can also transfer color to the interior. Remove dust from small buttons and knobs with a small brush with soft bristles. Your dealer has products for cleaning the interior. When cleaning the interior, only use cleaners specifically designed for the surfaces that are being cleaned.

Vehicle Care

10-117

Permanent damage can result from using cleaners on surfaces for which they were not intended. Apply the cleaner directly to the cleaning cloth to prevent over-spray. Remove any accidental over-spray from other surfaces immediately. Notice: Using abrasive cleaners when cleaning glass surfaces on the vehicle, could scratch the glass and/or cause damage to the rear window defogger. When cleaning the glass on the vehicle, use only a soft cloth and glass cleaner. Cleaners can contain solvents that can become concentrated in the interior. Before using cleaners, read and adhere to all safety instructions on the label. While cleaning the interior, maintain adequate ventilation by opening the doors and windows.

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (118,1)

10-118

Vehicle Care

Do not clean the interior using the following cleaners or techniques: . Never use a knife or any other

sharp object to remove a soil from any interior surface.

. Never use a stiff brush. It can cause damage to the interior surfaces.

. Never apply heavy pressure or

rub aggressively with a cleaning cloth. Use of heavy pressure can damage the interior and does not improve the effectiveness of soil removal.

. Use only mild, neutral-pH soaps.

Avoid laundry detergents or dishwashing soaps with degreasers. Using too much soap will leave a residue that leaves streaks and attracts dirt. For liquid cleaners, about 20 drops per 3.78 L (1 gal) of water is a good guide.

. Do not heavily saturate the upholstery while cleaning.

. Do not use organic solvents such as naptha, alcohol, etc. Damage to the interior may result

Fabric/Carpet/Suede Use a vacuum cleaner with a soft brush attachment to remove dust and loose dirt. A canister vacuum with a beater bar in the nozzle may only be used on floor carpet and carpeted floor mats. For soils, always try to remove them first with plain water or club soda. Before cleaning, gently remove as much of the soil as possible using one of the following techniques:

For liquids: gently blot the remaining soil with a paper towel. Allow the soil to absorb into the paper towel until no more can be removed. For solid dry soils: remove as much as possible and then vacuum.

To clean: 1. Saturate a lint-free, clean white

cloth with water or club soda.

2. Remove excess moisture. 3. Start on the outside edge of the

soil and gently rub toward the center. Continue cleaning, using a clean area of the cloth each time it becomes soiled.

4. Continue to gently rub the

5.

soiled area. If the soil is not completely removed, use a mild soap solution and repeat the cleaning process with plain water. If any of the soil remains, a commercial fabric cleaner or spot lifter may be necessary. Test a small hidden area for colorfastness before using a commercial upholstery cleaner or spot lifter. If the locally cleaned area gives any impression that a ring formation may result, clean the entire surface.

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (119,1)

A paper towel can be used to blot excess moisture from the fabric or carpet after the cleaning process. Leather Leather, and lighter colored leather in particular, will need more frequent cleaning to prevent the buildup of dust, dirt, and colors transferred from other items so that these do not become permanent stains. To remove dust, a soft cloth dampened with water can be used. If a more thorough cleaning is necessary, a soft cloth dampened with a mild soap solution can be used. Your dealer has a GM approved leather cleaner available that provides superior cleaning performance when used regularly on finished automotive leathers. Allow the leather to dry naturally. Do not use heat, steam, spot lifters or spot removers, or shoe polish on leather. Many commercial leather cleaners and coatings that are sold to preserve and protect leather may permanently change the

appearance and feel of the leather and are not recommended. Do not use silicone or wax-based products, or those containing organic solvents to clean the interior because they can alter the appearance by increasing the gloss in a non-uniform manner. Instrument Panel, Vinyl, and Other Plastic Surfaces To remove dust, a soft cloth dampened with water can be used. If a more thorough cleaning is necessary, a clean soft cloth dampened with a mild soap solution can be used to gently remove dust and dirt. Never use spot lifters or removers on plastic surfaces. Many commercial cleaners and coatings that are sold to preserve and protect soft plastic surfaces may permanently change the appearance and feel of the interior and are not recommended. Do not use silicone or wax-based products,

Vehicle Care

10-119

or those containing organic solvents to clean the interior because they can alter the appearance by increasing the gloss in a non-uniform manner. Some commercial products may increase gloss on the instrument panel. The increase in gloss may cause annoying reflections in the windshield and even make it difficult to see through the windshield under certain conditions. Care of Safety Belts Keep belts clean and dry. { WARNING

Do not bleach or dye safety belts. It may severely weaken them. In a crash, they might not be able to provide adequate protection. Clean safety belts only with mild soap and lukewarm water.

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (120,1)

10-120

Vehicle Care

Floor Mats

{ WARNING

If a floor mat is the wrong size or is not properly installed, it can interfere with the accelerator pedal and/or brake pedal. Interference with the pedals can cause unintended acceleration and/or increased stopping distance which can cause a crash and injury. Make sure the floor mat does not interfere with the accelerator or brake pedal.

Use the following guidelines for proper floor mat usage.

Removing and Replacing the Floor Mats

The original equipment floor mats were designed for your vehicle. If the floor mats need replacing, it is recommended that GM certified floor mats be purchased. Non-GM floor mats may not fit properly and may interfere with the accelerator or brake pedal. Always check that the floor mats do not interfere with the pedals.

. Use the floor mat with the

correct side up. Do not turn it over.

. Do not place anything on top of

the driver side floor mat.

. Use only a single floor mat on

the driver's side.

. Do not place one floor mat on

top of another.

Driver side floor mat is held in place by a button-type retainer.

1. Pull up on the rear of the floor mat to unlock the retainer and remove.

2. Reinstall by lining up the floor mat retainer opening over the carpet retainer and snap into position.

3. Make sure the floor mat is properly secured in place.

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (1,1)

Service and Maintenance

General Information

General Information . . . . . . . . . . 11-1

Scheduled Maintenance

Scheduled Maintenance . . . . . 11-2

Recommended Fluids, Lubricants, and Parts

Recommended Fluids and

Lubricants . . . . . . . . . . . . . . . . . . 11-7

Maintenance Replacement

Parts . . . . . . . . . . . . . . . . . . . . . . . 11-9

Maintenance Records

Maintenance Records . . . . . . 11-11

Service and Maintenance

11-1

General Information Notice: Maintenance intervals, checks, inspections, recommended fluids, and lubricants are necessary to keep this vehicle in good working condition. Damage caused by failure to follow scheduled maintenance might not be covered by the vehicle warranty. As the vehicle owner, you are responsible for the scheduled maintenance in this section. We recommend having your dealer perform these services. Proper vehicle maintenance helps to keep the vehicle in good working condition, improves fuel economy, and reduces vehicle emissions for better air quality.

Because of all the different ways people use vehicles, maintenance needs vary. The vehicle might need more frequent checks and services. Please read the information under Scheduled Maintenance. To keep the vehicle in good condition, see your dealer. The maintenance schedule is for vehicles that: . Carry passengers and cargo within recommended limits on the Tire and Loading Information label. See Vehicle Load Limits on page 9‑11.

. Are driven on reasonable road

surfaces within legal driving limits.

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (2,1)

11-2

Service and Maintenance

The proper replacement parts, fluids, and lubricants to use are listed in Recommended Fluids and Lubricants on page 11‑7 and Maintenance Replacement Parts on page 11‑9. We recommend the use of genuine parts from your dealer.

Rotation of New Tires Tire rotation is not recommended if the vehicle has different size tires on the front and rear wheels. If tire rotation is recommended for the vehicle, to maintain ride, handling, and performance of the vehicle, it is important that the first rotation service for new tires be performed. Tires should be rotated every 12 000 km/7,500 miles. See Tire Rotation on page 10‑79.

. Use the recommended fuel. See Recommended Fuel on page 9‑48.

{ WARNING

Performing maintenance work can be dangerous. Some jobs can cause serious injury. Perform maintenance work only if you have the required know-how and the proper tools and equipment. If in doubt, see your dealer to have a qualified technician do the work. See Doing Your Own Service Work on page 10‑4.

At your dealer, you can be certain that you will receive the highest level of service available. Your dealer has specially trained service technicians, uses genuine replacement parts, as well as, up‐to‐date tools and equipment to ensure fast and accurate diagnostics.

Scheduled Maintenance

When the Change Engine Oil Soon Message Displays Change engine oil and filter. See Engine Oil on page 10‑10. An Emission Control Service. When the CHANGE ENGINE OIL SOON message displays, service is required for the vehicle as soon as possible, within the next 1 000 km/600 miles. If driving under the best conditions, the engine oil life system might not indicate the need for vehicle service for more than a year. The engine oil and filter must be changed at least once a year and the oil life system must be reset. Your dealer has trained service technicians who will perform this work and reset the system. If the engine oil life system is reset accidentally, service the vehicle within 5 000 km/3,000 miles since the last service. Reset the oil

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (3,1)

life system whenever the oil is changed. See Engine Oil Life System on page 10‑14. Every Engine Oil Change . Change engine oil and filter.

Reset oil life system. See Engine Oil on page 10‑10 and Engine Oil Life System on page 10‑14. An Emission Control Service.

. Engine coolant level check. See Engine Coolant on page 10‑19.

. Engine cooling system

inspection. Visual inspection of hoses, pipes, fittings, and clamps and replacement, if needed.

. Windshield washer fluid level check. See Washer Fluid on page 10‑26.

Service and Maintenance

11-3

. Windshield wiper blade

. Engine air cleaner filter

inspection for wear, cracking, or contamination and windshield and wiper blade cleaning, if contaminated. See Exterior Care on page 10‑113. Worn or damaged wiper blade replacement. See Wiper Blade Replacement on page 10‑34. Tire inflation pressures check. See Tire Pressure on page 10‑72. Tire wear inspection. See Tire Inspection on page 10‑78. If tire rotation is recommended for the vehicle, rotate tires if necessary. See Tire Rotation on page 10‑79. Fluids visual leak check (or every 12 months, whichever occurs first). A leak in any system must be repaired and the fluid level checked.

inspection. See Engine Air Cleaner/Filter on page 10‑16.

. Brake system inspection

(or every 12 months, whichever occurs first).

. Steering and suspension

inspection. Visual inspection for damaged, loose, or missing parts or signs of wear.

. Body hinges and latches, key lock cylinders, folding seat hardware, and sunroof (if equipped) lubrication. See Recommended Fluids and Lubricants on page 11‑7. More frequent lubrication may be required when the vehicle is exposed to a corrosive environment. Applying silicone grease on weatherstrips with a clean cloth makes them last longer, seal better, and not stick or squeak.

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (4,1)

11-4

Service and Maintenance

. Restraint system component

check. See Safety System Check on page 3‑28. Fuel system inspection for damage or leaks.

. Exhaust system and nearby heat

shields inspection for loose or damaged components.

Additional Required Services

Every 12 000 km/7,500 Miles . Rotate tires. Tires should be

rotated every 12 000 km/ 7,500 miles. See Tire Rotation on page 10‑79.

At Each Fuel Stop . Engine oil level check. See Engine Oil on page 10‑10.

. Engine coolant level check. See Engine Coolant on page 10‑19.

. Windshield washer fluid level check. See Washer Fluid on page 10‑26.

Once a Month

Tire inflation check. See Tire Pressure on page 10‑72. Tire wear inspection. See Tire Inspection on page 10‑78.

. Sunroof track and seal

inspection, if equipped. See Sunroof (Sedan and Wagon) on page 2‑33 or Sunroof (Coupe) on page 2‑34.

Once a Year . See Starter Switch Check on

page 10‑31.

. See Automatic Transmission

Shift Lock Control Function Check on page 10‑32.

. See Ignition Transmission Lock

Check on page 10‑33.

. See Park Brake and P (Park)

Mechanism Check on page 10‑33.

. Accelerator pedal check for

damage, high effort, or binding. Replace if needed. If the vehicle has a Tire Sealant and Compressor Kit, check the sealant expiration date printed on the instruction label of the kit. See Tire Sealant and Compressor Kit on page 10‑89.

. Underbody flushing service. . Hood/Decklid/Liftgate/Liftglass

Support Gas Strut Service: Visually inspect gas strut, if equipped, for signs of wear, cracks, or other damage. Check the hold open ability of the gas strut. Contact your dealer if service is required.

Once Every Two Years . CTS‐V only: Clutch hydraulic system drain, flush, and refill.

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (5,1)

Service and Maintenance

11-5

First Engine Oil Change After Every 40 000 km/25,000 Miles . Passenger compartment air filter replacement (or every 24 months, whichever occurs first). More frequent replacement may be needed if you drive in areas with heavy traffic, areas with poor air quality, or areas with high dust levels. Replacement may also be needed if you notice reduced air flow, windows fogging up, or odors. Your dealer can help you determine when it is the right time to replace the filter. . CTS‐V only: 6‐speed manual

transmission fluid change (severe service) for vehicles mainly driven in heavy city traffic in hot weather, in hilly or mountainous terrain, when frequently towing a trailer, or used for taxi, police, or delivery service.

First Engine Oil Change After Every 80 000 km/50,000 Miles . Engine air cleaner filter

replacement. See Engine Air Cleaner/Filter on page 10‑16. . Automatic transmission fluid change (severe service) for vehicles mainly driven in heavy city traffic in hot weather, in hilly or mountainous terrain, when frequently towing a trailer, or used for taxi, police, or delivery service. See Automatic Transmission Fluid on page 10‑14.

. Evaporative control system

inspection. Check all fuel and vapor lines and hoses for proper hook‐up, routing, and condition. Check that the purge valve, if the vehicle has one, works properly. Replace as needed.

An Emission Control Service. The U.S. Environmental Protection Agency or the California Air Resources Board has determined that the failure to perform this maintenance item will not nullify the emission warranty or limit recall liability prior to the completion of the vehicle's useful life. We, however, urge that all recommended maintenance services be performed at the indicated intervals and the maintenance be recorded.

. CTS‐V only: 6‐speed manual

transmission fluid change (normal service).

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (6,1)

11-6

Service and Maintenance

. All‐wheel‐drive vehicles only:

Transfer case fluid change (severe service) for vehicles mainly driven in heavy city traffic in hot weather, in hilly or mountainous terrain, when frequently towing a trailer, or used for taxi, police, or delivery service. During any maintenance, if a power washer is used to clean mud and dirt from the underbody, care should be taken to not directly spray the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced.

. CTS‐V only: Rear axle fluid

change (severe service only) for vehicles mainly driven in hilly or mountainous terrain, when frequently towing a trailer, used for high speed or competitive

driving, or used for taxi, police, or delivery service. See your dealer.

First Engine Oil Change After Every 160 000 km/100,000 Miles . Automatic transmission fluid

change (normal service). See Automatic Transmission Fluid on page 10‑14.

. All‐wheel‐drive vehicles only:

Transfer case fluid change (normal service). During any maintenance, if a power washer is used to clean mud and dirt from the underbody, care should be taken to not directly spray the transfer case output seals. High pressure water can overcome the seals and contaminate the transfer case fluid. Contaminated fluid will decrease the life of the transfer case and should be replaced.

. Spark plug replacement and

spark plug wire inspection. An Emission Control Service.

. CTS‐V only: Supercharger

drive belt inspection for fraying, excessive cracks, or obvious damage and replacement, if needed.

First Engine Oil Change After Every 240 000 km/150,000 Miles . Engine cooling system

drain, flush, and refill (or every five years, whichever occurs first). See Cooling System on page 10‑18. An Emission Control Service. 6.2L supercharged V8 engine only: Intercooler system drain, flush, and refill (or every five years, whichever occurs first). See Cooling System on page 10‑18. An Emission Control Service.

. Engine drive belts inspection for fraying, excessive cracks, or obvious damage (or every 10 years, whichever occurs first). Replace, if needed.

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (7,1)

Service and Maintenance

11-7

Recommended Fluids, Lubricants, and Parts

Recommended Fluids and Lubricants

Usage

Engine Oil

Engine Coolant

Hydraulic Brake System

Windshield Washer

Hydraulic Power Steering System

Hydraulic Clutch System

Manual Transmission (CTS) Manual Transmission (CTS-V)

Automatic Transmission

Fluid/Lubricant

The engine requires engine oil approved to the dexos™ specification. Oils meeting this specification can be identified with the dexos™ certification mark. Look for and use only an engine oil that displays the dexos™ certification mark of the proper viscosity grade. See Engine Oil on page 10‑10. 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant. See Engine Coolant on page 10‑19. DOT 3 Hydraulic Brake Fluid (GM Part No. 88862806, in Canada 88862807). Optikleen® Washer Solvent. GM Power Steering Fluid (GM Part No. 89021184, in Canada 89021186). DOT 4 Hydraulic Clutch Fluid (GM Part No. 88958860, in Canada 88901244). SAE 75W-90 GL5 Gear Oil (GM Part No. 88862475, in Canada 88862476). Manual Transmission Fluid (GM Part No. 88861800, in Canada 88861801). DEXRON®-VI Automatic Transmission Fluid.

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (8,1)

11-8

Service and Maintenance

Usage

Fluid/Lubricant

Rear Drive Module and Transfer Case

(All‐Wheel Drive)

Chassis Lubrication

Key Lock Cylinders

Transfer Case Fluid (GM Part No. 88861950, in Canada 88861951).

Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB. Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474).

Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and

Release Pawl

Hood, Door, and Folding Seat Hinges

Power Liftgate Actuator Ball Joint

Weatherstrip Conditioning

Lubriplate Lubricant Aerosol (GM Part No. 12346293, in Canada 992723) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.

Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474). Multi-Purpose Lubricant (GM Part No. 89021668, in Canada 89021674). Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. 12345579, in Canada 992887).

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (9,1)

Maintenance Replacement Parts Replacement parts identified below by name, part number, or specification can be obtained from your dealer.

Part

GM Part Number

ACDelco Part Number

Service and Maintenance

11-9

Engine Air Cleaner/Filter

3.0L V6 Engine 3.6L V6 Engine 6.2L V8 Engine

Engine Oil Filter

3.0L V6 Engine 3.6L V6 Engine 6.2L V8 Engine

Passenger Compartment Air Filter Element Spark Plugs

3.0L V6 Engine 3.6L V6 Engine 6.2L V8 Engine

15875795
15875795
25898499

25177917
25177917
89017524
19130403

12622561
12622561
12571165

A3096C A3096C A3105C

PF2129
PF2129

PF48
CF133

41-109
41-109
41-104

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (10,1)

11-10

Service and Maintenance

Part

GM Part Number

ACDelco Part Number

Wiper Blades — Except CTS-V Driver Side – 56.5 cm (22 in) Passenger Side – 53.3 cm (21 in)

Wiper Blades — CTS-V

Driver Side – 56.5 cm (22 in) Passenger Side – 53.3 cm (21 in)

15890062
15890064

20791461
20791462

—

—

—

—

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (11,1)

Service and Maintenance

11-11

Maintenance Records After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed in the boxes provided. Retain all maintenance receipts.

Maintenance Record

Date

Odometer Reading

Serviced By

Maintenance Stamp

Services Performed

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (12,1)

11-12

Service and Maintenance

Date

Odometer Reading

Serviced By

Maintenance Stamp

Services Performed

Maintenance Record (cont'd)

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (13,1)

Date

Odometer Reading

Serviced By

Maintenance Stamp

Services Performed

Maintenance Record (cont'd)

Service and Maintenance

11-13

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (14,1)

11-14

Service and Maintenance

Date

Odometer Reading

Serviced By

Maintenance Stamp

Services Performed

Maintenance Record (cont'd)

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (1,1)

Technical Data

Vehicle Identification

Vehicle Identification

Vehicle Identification

Number (VIN) . . . . . . . . . . . . . . 12-1

Service Parts Identification

Label . . . . . . . . . . . . . . . . . . . . . . . 12-1

Vehicle Data

Capacities and

Specifications . . . . . . . . . . . . . . 12-2
Engine Drive Belt Routing . . . 12-4

Vehicle Identification Number (VIN)

This legal identifier is in the front corner of the instrument panel, on the left side of the vehicle. It can be seen through the windshield from outside. The VIN also appears on the Vehicle Certification and Service Parts labels and certificates of title and registration.

Technical Data

12-1

Engine Identification The eighth character in the VIN is the engine code. This code identifies the vehicle engine, specifications, and replacement parts. See “Engine Specifications” under Capacities and Specifications on page 12‑2 for the vehicle engine code.

Service Parts Identification Label This label, on the spare tire cover, has the following information: . Vehicle Identification

Number (VIN).

. Model designation. . Paint information. . Production options and special

equipment.

Do not remove this label from the vehicle.

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (2,1)

12-2

Technical Data

Vehicle Data

Capacities and Specifications The following approximate capacities are given in metric and English conversions. See Recommended Fluids and Lubricants on page 11‑7 for more information.

Application

Air Conditioning Refrigerant R134a

Cooling System — Engine

3.0L V6 Engine 3.6L V6 Engine 6.2L V8 Engine

Cooling System — Intercooler, 6.2L V8 Engine Engine Oil with Filter

3.0L V6 Engine 3.6L V6 Engine 6.2L V8 Engine

Capacities

Metric

English

For the air conditioning system refrigerant charge amount, see the refrigerant label located under the

hood. See your dealer for more information.

10.3 L 10.3 L 11.8 L 2.3 L

5.7 L 5.7 L 5.7 L

10.9 qt 10.9 qt 12.5 qt 2.4 qt

6.0 qt 6.0 qt 6.0 qt

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (3,1)

Application

Fuel Tank Transfer Case — AWD Transmission Fluid (Pan Removal and Filter Replacement)

3.0L V6 Engine, 6-Speed Automatic 3.6L V6 Engine, 6-Speed Automatic 6.2L V8 Engine, 6-Speed Automatic 3.0L, 3.6L V6 Engines, 6-Speed Manual 6.2L V8 Engine, 6-Speed Manual

Metric 68.1 L 1.0 L

6.3 L 6.3 L 6.3 L 1.8 L 3.8 L

Wheel Nut Torque All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this manual. Recheck fluid level after filling.

190 Y

Technical Data

12-3

Capacities

English 18.0 gal 1.1 qt

6.7 qt 6.7 qt 6.7 qt 1.9 qt 4.0 qt 140 lb ft

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (4,1)

12-4

Technical Data

Engine

VIN Code

Transmission

Spark Plug Gap

Engine Specifications

3.0L V6 Engine

3.6L V6 Engine

6.2L V8 Engine

Automatic

Manual

Automatic

Manual

Automatic

Manual

1.1 mm (0.043 in)

1.1 mm (0.043 in)

1.0 mm (0.040 in)

Engine Drive Belt Routing

CTS V6 Engines

CTS-V 6.2L V8 Engine

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (1,1)

Customer Information

Customer Information

Customer Satisfaction Procedure (U.S. and Canada) . . . . . . . . . . . . . . . . . . . . 13-1

Customer Satisfaction

Procedure (Mexico) . . . . . . . . 13-3

Customer Assistance Offices

(U.S. and Canada) . . . . . . . . . 13-4

Customer Assistance Offices

(Mexico) . . . . . . . . . . . . . . . . . . . . 13-5

Customer Assistance for Text Telephone (TTY) Users (U.S. and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement

Program (U.S. and Canada) . . . . . . . . . . . . . . . . . . . . 13-7

Roadside Service (U.S. and

Canada) . . . . . . . . . . . . . . . . . . . . 13-7

Roadside Service

(Mexico) . . . . . . . . . . . . . . . . . . . . 13-9

Scheduling Service

Appointments (U.S. and Canada) . . . . . . . . . . . . . . . . . . 13-10

Courtesy Transportation

Program (U.S. and Canada) . . . . . . . . . . . . . . . . . . 13-10

Collision Damage Repair

(U.S. and Canada) . . . . . . . . 13-11

Service Publications

Ordering Information . . . . . . 13-14

Reporting Safety Defects Reporting Safety Defects to

the United States Government . . . . . . . . . . . . . . . 13-15

Reporting Safety Defects to

the Canadian Government . . . . . . . . . . . . . . . 13-15

Reporting Safety Defects to

General Motors . . . . . . . . . . . 13-16

Vehicle Data Recording and Privacy

Vehicle Data Recording and

Privacy . . . . . . . . . . . . . . . . . . . . 13-16
Event Data Recorders . . . . . . 13-16
OnStar® . . . . . . . . . . . . . . . . . . . . 13-17
Navigation System . . . . . . . . . 13-18
Radio Frequency

Identification (RFID) . . . . . . . 13-18

Radio Frequency

Statement . . . . . . . . . . . . . . . . . 13-18

Customer Information

13-1

Customer Information

Customer Satisfaction Procedure (U.S. and Canada) Your satisfaction and goodwill are important to the dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by the dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager.

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (2,1)

13-2

Customer Information

If after contacting a

STEP TWO: member of dealership management, it appears your concern cannot be resolved by the dealership without further help, in the U.S., call the Cadillac Customer Assistance Center at 1‐800‐458‐8006. In Canada, call the Canadian Cadillac Customer Communication Centre at 1-888-446-2000. We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance representative: . Vehicle Identification

Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.

. Dealership name and location. . Vehicle delivery date and

present mileage.

When contacting Cadillac, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest following Step One first. STEP THREE — U.S. Owners: Both General Motors and the dealer are committed to making sure you are completely satisfied with the new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line® Program to enforce your rights. The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard

within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (3,1)

For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Communication Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or write to: Mediation/Arbitration Program c/o Customer Communication Centre General Motors of Canada Limited Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
The inquiry should be accompanied by the Vehicle Identification Number (VIN).

STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of Canada Limited wants you to be aware of its participation in a no-charge mediation/arbitration program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.

Customer Information

13-3

Customer Satisfaction Procedure (Mexico)

Did you get the Warranty Extension Plan? This plan is recommended by General Motors to supplement the warranty included with the new vehicle purchase. See your dealer for details. Customer Assistance Procedure Owner satisfaction and goodwill are very important to your dealer and General Motors. Normally, any problem with the transaction, sale, or usage of the vehicle must be handled by your dealer sales or service departments.

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (4,1)

13-4

Customer Information

However, we recognize that despite the good intentions of all parties involved, sometimes a misunderstanding may occur. If you have a problem that has not been satisfactorily handled through the normal means, we suggest the following steps:

STEP ONE Explain your case to the dealer service agent, service manager, dealer sales agent, or sales manager, depending on your case. Make sure that they have all necessary information. They are interested in your continual satisfaction.

STEP TWO If you are not satisfied, please contact the general manager or the dealership owner to ask for their help. If they are not able to resolve your case, ask them to contact the right people at General Motors for support, if needed.

STEP THREE If your case is not resolved in a reasonable amount of time by your dealer, please call the General Motors Customer Assistance Center (CAC) and provide the following information: . Name . Address . Phone number . Model year . Brand . Vehicle Identification

Number (VIN)

. Mileage . Delivery date . Description of the problem . Dealership name . Dealership address

See Customer Assistance Offices (U.S. and Canada) on page 13‑4 or Customer Assistance Offices (Mexico) on page 13‑5 for more information.

Customer Assistance Offices (U.S. and Canada) Cadillac encourages customers to call the toll-free number for assistance. However, if a customer wishes to write or e-mail Cadillac, the letter should be addressed to: United States Cadillac Customer Assistance Center Cadillac Motor Car Division P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com 1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-882-1112

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (5,1)

Customer Information

13-5

From Puerto Rico: 1-800-496-9992 (English) 1-800-496-9993 (Spanish) From U.S. Virgin Islands: 1-800-496-9994
Canada General Motors of Canada Limited Canadian Cadillac Customer Communication Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
www.gm.ca 1-888-446-2000
1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-882-1112
Overseas Please contact the local General Motors Business Unit.

Mexico, Central America and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Av. Ejercito Nacional #843
Col. Granada C.P. 11520, Mexico, D.F. 01-800-466-0805
Long Distance: 011-52-53 29 0805

Customer Assistance Offices (Mexico) To contact the Customer Assistance Center (CAC), use the phone numbers listed in this section. Customer assistance is available Monday through Friday, 08:00 to 20:00 hours, and Saturdays from 08:00 to 15:00 hours. All e-mail inquiries to the Customer Assistance Center (CAC) should be sent to: [email protected].

Mexico

From Mexico City 5329-0816

From Other Mexico Locations 01-800-466-0816
United States and Canada 1-866-466-8195
Costa Rica 00-800-052-1005
Guatemala 1-800-999-5252
Panama 00-800-052-0001
Dominican Republic 1-888-751-5301
El Salvador 800-6273
Honduras 800-0122-6101

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (6,1)

13-6

Customer Information

Customer Assistance for Text Telephone (TTY) Users (U.S. and Canada) To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Cadillac has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with Cadillac by dialing: 1-800-833-2622. TTY users in Canada can dial 1-800-263-3830.

Online Owner Center

Cadillac Owner Center (U.S.) www.cadillacownercenter.com Information and services customized for your specific vehicle — all in one convenient place. . Digital owner manual, warranty

information, and more.

. Storage for online service and

maintenance records.

. Cadillac dealer locator for

service nationwide.

. Exclusive privileges and offers. . Recall notices for your specific

vehicle.

. OnStar and GM Cardmember Services Earnings summaries.

Other Helpful Links: Cadillac — www.cadillac.com Cadillac Merchandise — www.cadillaccollection.com Help Center — www.cadillac.com/ pages/mds/helpcenter/faq.do

FAQ (Frequently Asked Questions) . Contact Us My GM Canada www.gm.ca My GM Canada is a password-protected section of www.gm.ca where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease.

Here are a few of the valuable tools and services you will have access to: . My Showroom: Find and save

information on vehicles and current offers in your area.

. My Dealers: Save details such as address and phone number for each of your preferred GM dealers.

. My Driveway: Access quick

links to parts and service estimates, check trade-in values, or schedule a service appointment by adding the vehicles you own to your driveway profile.

. My Preferences: Manage your profile and use tools and forms with greater ease.

To sign up, visit the My GM.ca section within www.gm.ca.

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (7,1)

GM Mobility Reimbursement Program (U.S. and Canada)

This program is available to qualified applicants for cost reimbursement of eligible aftermarket adaptive equipment required for the vehicle, such as hand controls or a wheelchair/ scooter lift for the vehicle. For more information on the limited offer, visit www.gmmobility.com or call the GM Mobility Assistance Center at 1-800-323-9935. Text Telephone (TTY) users, call 1-800-833-9935.

Customer Information

13-7

. Model, year, color, and license

plate number of the vehicle. . Odometer reading, Vehicle

Identification Number (VIN), and delivery date of the vehicle. . Description of the problem. Coverage Services are provided up to 5 years/160 000 km (100,000 mi), whichever comes first. In the U.S., anyone driving the vehicle is covered. In Canada, a person driving the vehicle without permission from the owner is not covered. Roadside Service is not a part of the New Vehicle Limited Warranty. Cadillac and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Service program at any time without notification.

General Motors of Canada also has a Mobility Program. Call 1-800-GM-DRIVE (463-7483) for details. TTY users call 1-800-263-3830.

Roadside Service (U.S. and Canada) In the United States or Canada, call 1-800-882-1112. Text Telephone (TTY), U.S. only, call 1-888-889-2438. Service is available 24 hours a day, 365 days a year. Calling for Service When calling Roadside Service, have the following information ready: . Your name, home address, and

home telephone number. Telephone number of your location. Location of the vehicle.

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (8,1)

13-8

Customer Information

Cadillac and General Motors of Canada Limited reserve the right to limit services or payment to an owner or driver if they decide the claims are made too often, or the same type of claim is made many times. Cadillac Owner Privileges™ . Emergency Fuel Delivery:

Delivery of enough fuel for the vehicle to get to the nearest service station. Lock‐Out Service: Service to unlock the vehicle if you are locked out. A remote unlock may be available if you have OnStar. For security reasons, the driver must present identification before this service is given.

. Emergency Tow From a Public

Road or Highway: Tow to the nearest Cadillac dealer for warranty service, or if the vehicle was in a crash and cannot be driven. Assistance is also given when the vehicle is stuck in the sand, mud, or snow.

Flat Tire Change: Service to change a flat tire with spare tire. The spare tire, if equipped, must be in good condition and properly inflated. It is your responsibility for the repair or replacement of the tire if it is not covered by the warranty.

. Battery Jump Start: Service to

jump start a dead battery. Trip Routing Service: Detailed maps of North America are provided when requested either with the most direct route or the most scenic route. Additional travel information is also available. Allow three weeks for delivery. Trip Interruption Benefits and Service: If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the 5 years/160 000 km (100,000 mi) Powertrain warranty period. Items considered are hotel, meals, and rental car.

Cadillac Technician Roadside Service (U.S. only) Cadillac's exceptional Roadside Service is more than an auto club or towing service. It provides every Cadillac owner in the United States with the advantage of contacting a Cadillac advisor and, where available, a Cadillac trained dealer technician who can provide on-site service. A dealer technician will travel to your location within a 30 mile radius of a participating Cadillac dealership. If beyond this radius, we will arrange to have your car towed to the nearest Cadillac dealership. Each technician travels with a specially equipped service vehicle complete with the necessary Cadillac parts and tools required to handle most roadside repairs.

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (9,1)

Services Not Included in Roadside Service

Impound towing caused by violation of any laws. Legal fines.

. Mounting, dismounting,

or changing of snow tires, chains, or other traction devices. Towing or services for vehicles driven on a non-public road or highway.

Services Specific to Canadian‐Purchased Vehicles Fuel delivery: Reimbursement is approximately $5 Canadian. Diesel fuel delivery may be restricted. Propane and other fuels are not provided through this service. Lock-Out Service: Vehicle registration is required. Trip Routing Service: Limit of six requests per year.

Trip Interruption Benefits and Service: Pre-authorization, original detailed receipts, and a copy of the repair orders are required. Once authorization has been received, the Roadside Service advisor will help you make arrangements and explain how to receive payment. . Alternative Service: If

assistance cannot be provided right away, the Roadside Service advisor may give you permission to get local emergency road service. You will receive payment, up to $100, after sending the original receipt to Roadside Service. Mechanical failures may be covered, however any cost for parts and labor for repairs not covered by the warranty are the owner responsibility.

Customer Information

13-9

Roadside Service (Mexico) Roadside Service is available 24 hours a day, 365 days of the year. For detailed information about Roadside Service, please see the brochure provided with your new vehicle or visit our website at: www.cadillac.com.mx. Navigate the site and click on “Asistencia en el Camino.” E-mail correspondence should be sent to: [email protected]. To contact Roadside Service by phone, use the following numbers:

Mexico 01-800-466-0805

United States 1-866-466-8906

Canada 1-800-268-6800

Cadillac CTS/CTS-V Owner Manual - 2011

Black plate (10,1)

13-10

Customer Information

Scheduling Service Appointments (U.S. and